To provide routine service and maintenance of all AV related equipment within the college, to include data projectors, interactive whiteboards, laptops, mobile and learning technologies
To prepare AV related equipment (e.g. data projectors, laptops, digital still & video cameras) and other resources for learning and teaching purposes
To organise and co-ordinate the timely delivery of AV equipment and other resources as necessary, to support teaching and learning
To train staff in the use of AVA hardware resources as required
To assist staff and learners in making the best use of current ILT resources and facilities
To maintain accurate records of all loaned equipment
To ensure that all loaned items are correctly recorded
To assist in the recording and copying of TV/Radio programmes
To prepare materials and equipment required for examinations
To meet regularly with staff in order to identify key tasks and rotas
To ensure that all classroom-based equipment is clean and fit for purpose and in doing so, keep a schedule of maintenance to record and track activity
To maintain an inventory of all departmental equipment
To regularly review and evaluate systems and procedures
To participate in the evaluation of new and emerging technologies
To support IT Works in the re-imaging of laptops and desktop PCs as required
To support IT Works in the moving of laptops and desktop PCs as required
Training:Level 3 information communication technician apprenticeship standard, including Functional Skills if required.
This programme is delivered via a day release model. This means that one day per week (term time only), you will be required to attend classes to further your learning.
You will work with expert assessors to develop new knowledge, skills and behaviours within the profession.
You will experience a blended learning model.
You will gather learning evidence, journals and off-the-job records using your e-portfolio.
At the end of the planned learning period, it will be agreed that you are ready to enter 'Gateway' and for your End Point Assessment to be arranged.Training Outcome:The college is committed to providing further training at higher levels in the future to support your career development.Employer Description:Vision West Nottinghamshire College is widely regarded as one of the largest colleges in the country, offering a wide range of curriculum to meet both the needs of individuals and employers locally, regionally and nationally. The college also owns a number of subsidiary companies that are engaged with the provision of training as well as the development of commercial software products.Working Hours :08:30 - 17:00 Monday to FridaySkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative,Patience....Read more...
You’ll have a keen interest in IT and must be able to work as part of a busy support team.
Working closely with other departments you will need to build relationships with both internal and external customers.We work to strict SLAs with our customers and you’ll be responsible, after training, for the quality of information logged into our ticketing system – you will be expected to accurately log support tickets in a timely manner.We expect you to be self-motivated, efficient and well-organised with a keen eye for detail. You’ll be IT-literate with skills in the use of Microsoft Office, in particular, Outlook, Word, Excel and recent versions of Windows. Skills in Office 365 as well as hardware building are definitely a bonus.
Specific duties will include (but aren’t limited to):
The timely and accurate logging of customer issues into the Call Management system, from both phone calls and incoming emails;using the formal call logging system in place, and be responsible for the quality of the information recorded – to be able to produce clear descriptions relating to user problems that ensure timely and efficient solutions; resolving the initial query to the best of your ability if you don’t need to escalate.
Recognising when a call is urgent and escalate accordingly;carrying out configuration and testing of new kit prior to install at customer site.
The ability to work as part of a team, whilst remaining self-motivated in managing your own workload.
The ability to demonstrate an excellent customer service focus when dealing with clients.
We’re looking for you to develop the role so that, in time, you become the first point of contact for all incoming issues to the Help Desk – freeing up the First and Second Line technicians to concentrate on the resolution of issues to meet our agreed SLAs.
Ultimately we’ll work to promote you through the ranks of 1st, 2nd and third line support!
Our customers are supported from 8:30am - 6:00pm, Monday - Friday [excluding Bank Holidays] and you will work a 37½ hour week around these hours. You may be asked to work the occasional weekend to support customer migrations; this will be supervised and time given back in lieu.
In addition, you’ll be expected take part in the Technical Support meetings which take place one morning each week.You’ll need to be educated to at least GCSE Grade A-C level in both English and Maths.Training:One to one remotes sessions with the tutor.Training Outcome:Potential progression into a full-time IT Technician, after the apprenticeship.Employer Description:Established in 2007 by Antony Liffmann and David Taylor, ecc offer extensive experience in providing IT support, solutions and consultancy as well as advice on cost-saving solutions and future proofing for sme’s, start-ups and established brands. With a broad client base and offices in London and Cape Town, ecc offers specialist knowledge across many sectors including hospitality, retail, property, professional services, manufacturing and healthcare. Making tech work for clients in the UK and across the globe in Africa, the U.S., the Far East and Europe.Working Hours :09:00 - 17:00, Monday - Friday.Skills: Communication skills,IT skills,Organisation skills,Administrative skills,Analytical skills,Logical,Team working....Read more...
