Raise/log support requests from customers and assign to relevant person
Assist with the setting up/configuration of new hardware and new users for customers
Assist with the safe and secure destruction of unwanted hardware under the WEEECO scheme
Assist with the maintenance of manual and computerised records/data entry systems
Update and maintain customer WordPress websites and if required, assist with the creation of new WordPress websites
Deal with enquiries by telephone/email, and ensure that they are dealt with effectively and efficiently e.g. answering routine queries and taking messages where appropriate
Any other duties of a similar nature related to the post which may be required from time to time
Maintaining a tidy build table for the Team
Assist in creating Work Instructions/Standard Procedures for routine tasks
Training:
Level 3 Information Communication Technician
Location – 2 Union Square, Central Park, Darlington DL1 1GL
Working 5 days per week inclusive of 1 day release for study at Darlington College
Training Outcome:There may be an opportunity to secure a long term position after successful completion of the apprenticeshipEmployer Description:Resilient Business System was formed in April 2005. We are a Darlington based IT company and we work with companies right across the UK.
Our aim is to work as your trusted partner when it comes to your IT. We have a wealth of experience across a range of sectors. We know we have done our job if you go about your day-to-day and the IT just works.
We are here to remove barriers, improve workflows and protect data with the latest solutions and industry standards. From implementing WIFI networks to cyber security accreditation. We provide hardware, software, cyber security, and business support services.
We are situated in Business Central Darlington and work with a range of incredible organisations from sole traders to large organisations. We are here to provide support when it comes to your IT systems.Working Hours :9am to 5pm, Monday to Friday with 30 minutes for lunchSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Prioritise workload....Read more...
During this apprenticeship, you will develop your IT knowledge. You will be provided with foundation-level IT knowledge, including mandatory units with both a Hardware and Software pathway.
Both pathways within the programme include a core set of modules such as: Methodologies and Principles, Core Technical Knowledge and Security and Legislation. Learners then have the option to go down the optional Hardware or Software route. Learner outcomes include:
Solutions Design Lifecycle
DevOps
Routing
Cyber Security
Managing Risk
Key Responsibilities:
As an IT Configuration Technician Apprentice, you will:
Working in collaboration with the Technical Services Coordinator to configure and test equipment to ensure software has been installed prior to being sent to the customer’s premises.
Working in conjunction with the Warehouse team to assist with identification and verification of product.
Carry out site builds by connecting to the client’s server.
Perform quality control checks/ system checks.
Evaluate hardware for functionality.
Carry out any other ad-hoc duties as may reasonably be required.
Training Outcome:This role offers the potential for a permanent position upon successful completion of the apprenticeship, contingent on performance.Employer Description:At Celestra we provide our clients with the services they need with forward-thinking expertise that develops, implements, and supports innovative and essential technologies. Driving big brands in Hospitality and Retail forward in the digital era, this is what we do!
Celestra is a successful and dynamic Company delivering IT services nationally to the best brand names in the hospitality and retail industries. We build on the essential ingredients required to build strong, long-term partnerships. We become an extension of our clients’ teams as we work together to help them achieve digital visions. With teams spread across the UK, we deliver an exceptional customer experience and speed of delivery which is second to none.Working Hours :Monday to Friday.
Shifts to be confirmed.Skills: Communication skills,Attention to detail,Organisation skills,Team working,Written communication skills,Flexibility,Willingness to learn,Knowledge in building PCs,Windows XP, Windows 10,Basic electronics knowledge,Basic networking principles,Good administrative skills,Able to work accurately,Dedication and commitment,Proactive,Positive attitude....Read more...
Customer Support:
Provide technical support to customers (internal and external) through various communication channels including phone, email, and live chat
Troubleshooting and Diagnosis
Use appropriate troubleshooting methodologies and tools to identify and resolve ICT problems and fault
3. Technical Specifications:
Interpret and apply technical specifications relevant to ICT tasks to ensure accurate and effective solution
Build and update of WordPress websites
Security Compliance:
Implement and adhere to security policies for ICT tasks, ensuring compliance with organizational requirement
Issue Resolution:Use relevant tools and technologies to resolve technical issues, ensuring timely and effective solution
Stakeholder Communication:
Communicate with stakeholders at all levels, explaining steps to resolve issues or set up systems, and managing escalation and expectations effectively
Testing Methodologies:
Apply appropriate testing methodologies to hardware, software, and cabling assets to ensure functionality and reliability
Continuous Learning:
Engage in guided continuous self-learning to stay updated with technological advancements, enhancing relevant skills and taking responsibility for professional development
Documentation and Escalation:
Document ICT tasks and escalate issues as necessary to ensure a clear audit trail and progression of problems.
Software and Hardware Configuration:
Install and configure software and hardware, including mobile apps, printers, projectors, scanners and cameras
Issue Prioritization:
Prioritize IT issues based on customer service level agreements to ensure timely resolution
Security Access Management:
Administer security access requirements and permissions for stakeholders, including password resets, and escalate as needed
System Rollouts and Upgrades:
Support the rollout of new systems, upgrades, or applications, ensuring smooth implementation and minimal disruption to operations
Training:
Level 3 Information Communication Technician (ICT)
Support Route
Day release one day per week
Middlesbrough College
Training Outcome:
Depending on the circumstances of the business upon completion of the apprenticeship programme there could be a potential position of employment available.
Employer Description:In Studio been in the business for 22 years now with fantastic customers who come back time and again. Whether they are on our doorstep or further afield, our customers return for our experience, great service and excellent value.Working Hours :Monday - Friday.
Times to be confirmed.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Presentation skills,Administrative skills,Analytical skills,Team working,Initiative....Read more...
To provide 1st and 2nd line support to staff by investigating and resolving IT issues and assisting in the delivery of an effective and efficient IT support service.
The role will include providing general and routine IT support, including diagnosis and fix, undertaking routine maintenance of resources and equipment, support of common software packages used across the business and other general tasks as appropriate under the supervision/instruction of the Senior IT Administrator
Where appropriate, assist with the planning and fulfilment of IT-related projects across the site
Key Responsibilities:
Responding to IT support requests from staff in a timely manner
Troubleshooting and resolving hardware and software issues, providing on-site support and remote support when necessary
Maintaining accurate records of support requests, resolutions, and relevant information in the service desk system
Installing, configuring, and updating software applications and operating systems on workstations
Assisting with setting up and configuring new user accounts and devices
Supporting with routine maintenance tasks, such as system updates, backups,and system performance monitoring
Assisting with troubleshooting network connectivity issues and resolving them promptly
Collaborating with the business system (IT Team) team to identify and implement improvements to systems and processes
Assisting with managing hardware and software inventory, including tracking,and organising IT assets
Developing user-friendly documentation and guides for common IT procedures and issues
Training:
Will be completed on-site and off-the-job training either at Barnsley College or your place of work
Student to complete an Information Communication Technician Level 3 Apprenticeship Standard
Training Outcome:
Full-time Multi Skilled IT Administrator
Employer Description:Leading supplier of innerspring components to the bedding industry.Working Hours :Monday - Friday, 8.30am - 4.30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Creative,Initiative,Strong Social Skills,Outgoing,Flexible....Read more...
Provide 1st line support via the helpdesk
Support customer's queries and issues
Respond to IT tickets accordingly and efficiently
Support with hardware and software issues
Training:Full training and support will be provided by your workplace mentor and from the Baltic team. You'll be working towards a Level 3 Information communications technician apprenticeship standard, including Functional Skills if required.Training Outcome:Opportunity for progression upon completion of the apprenticeship for the right candidate.Employer Description:Network Ltd. specializes in IT and Software Development, providing services such as business-level IT support, meticulous IT system management, customized software solutions, and engaging website development.
This role is your gateway into the fast-paced IT industry, allowing you to expand and refine your skills while working toward an industry-recognized qualification. Network Ltd. serves as the perfect launchpad for your career, offering an exceptional environment for growth and success.Working Hours :Monday – Friday, 9:00 AM – 5:30 PMSkills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Team working....Read more...
Provide 1st line support via the helpdesk
Support customer's queries and issues
Respond to IT tickets accordingly and efficiently
Support with hardware and software issues
Training:Full training and support will be provided by your workplace mentor and from the Baltic team. You'll be working towards a Level 3 Information communications technician apprenticeship standard, including Functional Skills if required.
Training Outcome:Opportunity for progression upon completion of the apprenticeship for the right candidate.Employer Description:Network Ltd. specializes in IT and Software Development, providing services such as business-level IT support, meticulous IT system management, customized software solutions, and engaging website development.
This role is your gateway into the fast-paced IT industry, allowing you to expand and refine your skills while working toward an industry-recognized qualification. Network Ltd. serves as the perfect launchpad for your career, offering an exceptional environment for growth and success.Working Hours :Monday – Friday 9:00 AM – 5:30 PMSkills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Team working....Read more...
· Take, log and progress tickets on the helpdesk system
· Routine, planned, and reactive maintenance IT equipment and peripherals across the client base, including cleaning
· Hardware and software repairs in a workshop facility
· Carry out network documentation and reporting
· Diagnose and resolving faults in IT equipment
· Refer serious technical and support problems to senior staff and the appropriate technical/support facility, to ensure the quick resolution of faults
· Install software and hardware including the updating of drivers and antivirus software
· To record and update requests for support and maintenance with feedback to requestors regarding progress
· Provide support for Server based operating systems, desktop and Office 365
· Attend relevant courses in respect of professional development of ICT knowledge
· Undertake small local projects and participate in larger projects under direction
· Always maintain confidentiality in respect of customer-related matters and to prevent disclosure of confidential and sensitive information
· To be familiar with the requirements of Data Protection legislation and to ensure compliance with it
· To undertake any other duties of a similar level and responsibility as may be requiredTraining:You will be completing your L3 ICT Technician Apprenticeship via Remit Training.
Learning will be delivered to you virtually via blended learning model.Training Outcome:
Potentially offered a permanent role
Employer Description:Remit Training is a training provider company who will go over apprenticeship training with candidates who are offered an apprenticeship.
Digital
& IT
creative, data analysis, infrastructure, Comms…ready for an upgrade?
Apprenticeship solutions that focus on the most in demand skills across IT, software development, data, sales, and marketing. Attract top talent. Reduce critical skills gaps. Future-proof your business
We drive exceptional, individual and organisational performance through teaching and learning.
Big enough to deliver excellence, small enough to really care.Working Hours :Monday to Friday, shifts TBC.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working....Read more...
Provide 1st line IT Support to customers who seek IT support
Logging helpdesk issues and escalating when necessary
Remote access troubleshooting
Configuring systems and updating software
Make sure that the company CRM system is updated
Answering customer tickets through a ticketing system and speaking over the telephone responding to inquiries from password resets to backups
Training:As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.
You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.
Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.Training Outcome:
This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support Technician
Employer Description:Evolve Managed Network Solutions offers proactive and human-centric digital solutions to keep your business running smoothly 24/7/365. With smart systems and agile procedures, we identify and fix problems before you even notice them.
Our four primary services – Business Connectivity, Guest Wi-Fi, SD-WAN and IT Support – provide one-stop solutions for all your telecom needs. Our patented SD-WAN technology allows us to deliver top-notch hardware with software-defined WAN paths that offer layers of redundancy, ensuring high availability and cloud-based control.Working Hours :Monday- Friday
(40 hours per week)
Weekly Rota:
7:00am to 4:00pm, 8:00am to 5:00pm, or 9:00am to 6:00pmSkills: Communication skills,IT skills,Customer care skills,Problem solving skills....Read more...
Work on the IT Service Desk
Respond to the ticketing system
Troubleshooting
Configure networks
Network cabling - Cat5 and Cat 6
Connect computer network devices such as modems, routers, computers, servers and switches
Go out to client sites working on technical issues, providing IT and Network support
Look at hardware errors adding RAM, hard drives - upgrading Windows OS
Setting up routers
Provide excellent customer service
Training:Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.
Successful completion of this apprenticeship gives you an accredited Level 3 IT Support Technician qualification, with training in how to:
· Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras.
· Address IT issues by prioritizing in response to customer service level agreements.
· Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets.
· Support the roll out of upgrades or new systems or applications.
For a full list of programme modules visit: https://velocity-pt.co.uk/Training Outcome:The role offers long term security and the opportunity to progress into a permanent position.Employer Description:H20 Networks help small-to-medium businesses in London achieve their goals by delivering an exceptional IT experience. A managed service provider that provides a fast response, proactive, secure and strategic service. For H2O It’s all about the results that are achieved for their clients. H2O is a small Team of 5 people.Working Hours :Monday - Friday 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Troubleshooting general PC hardware and application issues
Maintain server backups and network security
Purchasing IT equipment
Maintenance and support of the business system
Maintain internet and email security
Record and document procedures
Involvement with cloud technology such as Office 365 and SharePoint
Training:https://www.balticapprenticeships.com/programmes/it-support-technician/?apprentice=1Training Outcome:Potential to progress within the company.Employer Description:Join our innovative team at PCL Air Technology as an IT Apprentice and kickstart your career in a dynamic and forward-thinking environment. With over 86 years of experience in developing sophisticated pneumatic equipment, PCL is recognised as the global leader in the design and manufacture of the most advanced and comprehensive portfolio of tyre inflation and compressed air products on the market. As an apprentice, you'll gain hands-on experience, learning from industry experts while developing your skills in IT support, system maintenance, and technology-driven solutions. If you're passionate about technology and eager to contribute to real-world projects, this is the perfect opportunity for you!Working Hours :Monday – Thursday 8:15 – 5:00 Friday alternate 8:15 – 12:45 and 12:15 – 16:45Skills: Communication skills,IT skills,Attention to detail,Problem solving skills,Team working....Read more...
Answering inbound calls within an agreed answer time
Log all customer issues, queries, and requests into the ticket management system
Provide server, network, and desktop technical support, diagnosing customer issues, and providing a high level of first-time fix
To action hardware configurations and software installations
Manage and work with internal and customer SLAs, escalating any concerns
Create and maintain customer-specific infrastructure documentation.
End-to-end ownership of problem resolution
Managing client expectations through clear communications
Undertake all other reasonable requests
Training:As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.
You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.
Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.Training Outcome:This apprenticeship provides the skills, qualifications and experience you need to immerse yourself in an exciting, fast-moving industry and become an effective IT Support apprentice.Employer Description:Mirus IT (part of the Advania Group) have been providing their clients with comprehensive IT Support and technology solutions, including cloud services, managed print, telephony, Office 365 applications, cyber security and data recovery, and more, since 2002.Working Hours :Monday – Friday, 9am-5.30pm.Skills: Communication skills,Organisation skills,Analytical skills,Team working,Initiative....Read more...
Answering inbound calls within an agreed answer time
Log all customer issues, queries, and requests into the ticket management system
Provide server, Network, and Desktop Technical Support, diagnosing customer issues, and providing a high level of first-time fix
To action Hardware configurations and software installations
Manage and work with internal and customer SLAs, escalating any concerns
Create and maintain customer-specific infrastructure documentation.
End-to-end ownership of problem resolution
Managing client expectations through clear communications
Undertake all other reasonable requests
Training:As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.
You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.
Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.Training Outcome:This apprenticeship provides the skills, qualifications and experience you need to immerse yourself in an exciting, fast-moving industry and become an effective IT Support apprentice.Employer Description:We’ve been delivering award-winning IT Support and Managed IT Services since 2002, partnering up with industry leading providers such as Datto, Mimecast, Webroot and Gam, to name a few. We’ve also racked up many awards and accreditations from the IT industry’s best vendors. We pride ourselves on providing services and solutions that work for our clients and help grow their business.Working Hours :Monday – Friday, 9am-5.30pmSkills: Communication skills,Attention to detail,Analytical skills,Team working,Initiative....Read more...
Where you start with Amazon doesn’t determine the course of your career, so many of our apprentices develop themselves beyond their wildest imaginations and we truly value early talent and your thoughts, ideas and contributions. Within your role you’ll be encouraged to, and inspired to, make an impact developing skills for life throughout.
The apprenticeship combines working, earning a full-time salary, with fully funded part-time education. This will give you the opportunity to gain an Information Communications Technician Level 3 apprenticeship standard qualification with the advantage of gaining relevant work-life skills.
This 18-month programme teaches you to build and maintain the physical infrastructure that supports our Data Centre of devices and in-lab appliances and work closely with software teams to create an effective testing platform. You will be following defined operating procedures to extend, populate and maintain the lab spaces that contain TVs, Set-Top Boxes, Games Consoles, Streaming Sticks, control appliances and their associated hardware components.
You will be part of a team that is ultimately responsible for the hardware, facilities and logistical set-up, configuration and maintenance of a datacentre of 1000s of devices that run 24/7 at optimal efficiency. You will be expected to follow health and safety processes and adhere to tight security and quality standards. This will include following processes to accurately install and configure third party devices, computer hardware, racking and cabling infrastructure.
Throughout the programme you will learn how to develop and gain skills in:
Interpreting and prioritising internal or external customer's requirements
Applying the appropriate tools and techniques to undertake fault finding and rectification
Applying Continuous Professional Development to support necessary business output and technical developments
Operating safely and securely across platforms and responsibilities
Communicating with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Developing and maintaining effective working relationships
Managing and prioritising the allocated workload effectively
You'll need to have a bias for action, the ambition to deliver results and collaborate and build trust, with an overarching passion to learn and be curious. To be a success, you will need to be committed to your own development and be prepared to make the most of the opportunities, practical experience and qualifications given to you. In return we provide first class on the job coaching, specialist partner training and unparalleled experiences working within a diverse, innovative environment where you will be challenged to excel and positively contribute.
At Amazon we strive to be the Earth’s most customer-centric company, we put our customers first and strive to meet their unmet needs worldwide. We have a passion for invention, drive a commitment to operational excellence, and long-term thinking. Working here means being entrepreneurial, being customer obsessed, thinking big and challenging the status quo, whilst working collaboratively to make the impossible a reality. Trust and empowerment are paramount to the way we work - it’s what allows us to do things differently as well as be bold and creative.
We’re passionate about our vision and values-lead culture which is governed by our leadership principles, and we are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all our colleagues have the chance to make a real difference.Training:As well as learning key skills, you will be working towards the Level 3 Apprenticeship standard in Information Communications Technician.
Training will be delivered in a mix of remote and face-to-face sessions. Each week apprentices will be allocated time away from their day-to-day roles to work on their apprenticeship studies. You will spend approximately 80% of your working week learning from skilled members of the team whilst supporting learning on the job.
The apprenticeship will run for 18-months at the end of which you will be eligible to apply for higher roles in relevant teams within Amazon or anywhere in the industry. This is the ideal opportunity to get valuable work-experience at Amazon, as well as gaining a relevant qualification funded by Amazon.
Level 2 Functional Skills in maths and English (if required).Training Outcome:Throughout the apprenticeship, you will work alongside the team, supporting with day-to-day tasks learning how Amazon works and delivers for its customers. As your knowledge and skills increase over the duration of the scheme you will have opportunities to be part of and lead projects, making a difference for customers. The on-the-job experience will help you build a portfolio of evidence towards your apprenticeship. You will be given dedicated time to focus on your studies to help you stay on track and work towards successfully completing your qualification(s). Once you have successfully completed your Information Communications Technician Apprenticeship you will be able to apply for relevant roles across the business. Employer Description:Amazon offers a range of opportunities to suit candidates with different backgrounds, qualifications and career aspirations. That is why we believe it is the perfect place to learn new skills. We believe that building a culture that is welcoming and inclusive is integral to people doing their best work and is essential to what we can achieve as a company. We take steps to ensure our colleagues have a sense of belonging, value, and opportunity.Working Hours :Apprentices will work a 40-hour working week Monday to Friday, working hours TBCSkills: Communication skills,IT skills,Attention to detail,Problem solving skills,Analytical skills,Team working....Read more...
Where you start with Amazon doesn’t determine the course of your career, so many of our apprentices develop themselves beyond their wildest imaginations and we truly value early talent and your thoughts, ideas and contributions. Within your role you’ll be encouraged to, and inspired to, make an impact developing skills for life throughout.
The apprenticeship combines working, earning a full-time salary, with fully funded part-time education. This will give you the opportunity to gain an Information Communications Technician Level 3 apprenticeship standard qualification with the advantage of gaining relevant work-life skills.
This 18-month programme teaches you to build and maintain the physical infrastructure that supports our Data Centre of devices and in-lab appliances and work closely with software teams to create an effective testing platforms. You will be following defined operating procedures to extend, populate and maintain the lab spaces that contain TVs, Set-Top Boxes, Games Consoles, Streaming Sticks, control appliances and their associated hardware components.
You will be part of a team that is ultimately responsible for the hardware, facilities and logistical set-up, configuration and maintenance of a datacentre of 1000s of devices that run 24/7 at optimal efficiency. You will be expected to follow health and safety processes and adhere to tight security and quality standards. This will include following processes to accurately install and configure third party devices, computer hardware, racking and cabling infrastructure.
Throughout the programme you will learn how to develop and gain skills in:
Interpreting and prioritising internal or external customer's requirements
Applying the appropriate tools and techniques to undertake fault finding and rectification
Applying Continuous Professional Development to support necessary business output and technical developments
Operating safely and securely across platforms and responsibilities
Communicating with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Developing and maintaining effective working relationships
Managing and prioritising the allocated workload effectively
You'll need to have a bias for action, the ambition to deliver results and collaborate and build trust, with an overarching passion to learn and be curious. To be a success, you will need to be committed to your own development and be prepared to make the most of the opportunities, practical experience and qualifications given to you. In return we provide first class on the job coaching, specialist partner training and unparalleled experiences working within a diverse, innovative environment where you will be challenged to excel and positively contribute.
At Amazon we strive to be the Earth’s most customer-centric company, we put our customers first and strive to meet their unmet needs worldwide. We have a passion for invention, drive a commitment to operational excellence, and long-term thinking. Working here means being entrepreneurial, being customer obsessed, thinking big and challenging the status quo, whilst working collaboratively to make the impossible a reality. Trust and empowerment are paramount to the way we work - it’s what allows us to do things differently as well as be bold and creative.
We’re passionate about our vision and values-lead culture which is governed by our leadership principles and we are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all our colleagues have the chance to make a real difference.Training:As well as learning key skills, you will be working towards the Level 3 Apprenticeship standard in Information Communications Technician. Training will be delivered in a mix of remote and face-to-face sessions. Each week Apprentices will be allocated time away from their day-to-day roles to work on their Apprenticeship studies. You will spend approximately 80% of your working week learning from skilled members of the team whilst supporting learning on the job.
The apprenticeship will run for 18 months at the end of which you will be eligible to apply for higher roles in relevant teams within Amazon or anywhere in the industry. This is the ideal opportunity to get valuable work-experience at Amazon, as well as gaining a relevant qualification funded by Amazon.
Level 2 Functional Skills in maths and English (if required).Training Outcome:Throughout the apprenticeship, you will work alongside the team, supporting with day-to-day tasks learning how Amazon works and delivers for its customers. As your knowledge and skills increase over the duration of the scheme you will have opportunities to be part of and lead projects, making a difference for customers. The on-the-job experience will help you build a portfolio of evidence towards your apprenticeship. You will be given dedicated time to focus on your studies to help you stay on track and work towards successfully completing your qualification(s). Once you have successfully completed your Information Communications Technician Apprenticeship you will be able to apply for relevant roles across the business. Employer Description:Amazon offers a range of opportunities to suit candidates with different backgrounds, qualifications and career aspirations. That is why we believe it is the perfect place to learn new skills. We believe that building a culture that is welcoming and inclusive is integral to people doing their best work and is essential to what we can achieve as a company. We take steps to ensure our colleagues have a sense of belonging, value, and opportunity.Working Hours :Apprentices will work a 40-hour working week Monday to Friday, working hours TBCSkills: Communication skills,IT skills,Attention to detail,Problem solving skills,Analytical skills,Team working....Read more...
Where you start with Amazon doesn’t determine the course of your career, so many of our apprentices develop themselves beyond their wildest imaginations and we truly value early talent and your thoughts, ideas and contributions. Within your role you’ll be encouraged to, and inspired to, make an impact developing skills for life throughout.
The apprenticeship combines working, earning a full-time salary, with fully funded part-time education. This will give you the opportunity to gain an Information Communications Technician Level 3 apprenticeship standard qualification with the advantage of gaining relevant work-life skills.
This 18 month programme teaches you to build and maintain the physical infrastructure that supports our Data Centre of devices and in-lab appliances and work closely with software teams to create an effective testing platforms. You will be following defined operating procedures to extend, populate and maintain the lab spaces that contain TVs, Set-Top Boxes, Games Consoles, Streaming Sticks, control appliances and their associated hardware components.
You will be part of a team that is ultimately responsible for the hardware, facilities and logistical set-up, configuration and maintenance of a data-centre of 1000s of devices that run 24/7 at optimal efficiency. You will be expected to follow health and safety processes and adhere to tight security and quality standards. This will include following processes to accurately install and configure third party devices, computer hardware, racking and cabling infrastructure.
Throughout the programme you will learn how to develop and gain skills in:
Interpreting and prioritising internal or external customer's requirements
Applying the appropriate tools and techniques to undertake fault finding and rectification
Applying Continuous Professional Development to support necessary business output and technical developments
Operating safely and securely across platforms and responsibilities
Communicating with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Developing and maintaining effective working relationships
Managing and prioritising the allocated workload effectively
You'll need to have a bias for action, the ambition to deliver results and collaborate and build trust, with an overarching passion to learn and be curious. To be a success, you will need to be committed to your own development and be prepared to make the most of the opportunities, practical experience and qualifications given to you. In return we provide first class on the job coaching, specialist partner training and unparalleled experiences working within a diverse, innovative environment where you will be challenged to excel and positively contribute.
At Amazon we strive to be the Earth’s most customer-centric company, we put our customers first and strive to meet their unmet needs worldwide. We have a passion for invention, drive a commitment to operational excellence, and long-term thinking. Working here means being entrepreneurial, being customer obsessed, thinking big and challenging the status quo, whilst working collaboratively to make the impossible a reality. Trust and empowerment are paramount to the way we work – it’s what allows us to do things differently as well as be bold and creative.
We’re passionate about our vision and values-lead culture which is governed by our leadership principles and we are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all our colleagues have the chance to make a real difference.Training:As well as learning key skills, you will be working towards the Level 3 Apprenticeship standard in Information Communications Technician. Training will be delivered in a mix of remote and face-to-face sessions. Each week Apprentices will be allocated time away from their day to day roles to work on their Apprenticeship studies. You will spend approximately 80% of your working week learning from skilled members of the team whilst supporting learning on the job.
The apprenticeship will run for 18 months, at the end of which you will be eligible to apply for higher roles in relevant teams within Amazon or anywhere in the industry. This is the ideal opportunity to get valuable work-experience at Amazon, as well as gaining a relevant qualification funded by Amazon.
Level 2 Functional Skills in maths and English (if required).Training Outcome:Throughout the apprenticeship, you will work alongside the team, supporting with day to day tasks learning how Amazon works and delivers for its customers. As your knowledge and skills increase over the duration of the scheme you will have opportunities to be part of and lead projects, making a difference for customers. The on the job experience will help you build a portfolio of evidence towards your apprenticeship. You will be given dedicated time to focus on your studies to help you stay on track and work towards successfully completing your qualification(s). Once you have successfully completed your Information Communications Technician Apprenticeship you will be able to apply for relevant roles across the business.Employer Description:Amazon offers a range of opportunities to suit candidates with different backgrounds, qualifications and career aspirations. That is why we believe it is the perfect place to learn new skills. We believe that building a culture that is welcoming and inclusive is integral to people doing their best work and is essential to what we can achieve as a company. We take steps to ensure our colleagues have a sense of belonging, value, and opportunity.Working Hours :Apprentices will work a 40-hour working week, Monday to Friday. Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Problem solving skills,Analytical skills,Team working....Read more...
Where you start with Amazon doesn’t determine the course of your career, so many of our apprentices develop themselves beyond their wildest imaginations and we truly value early talent and your thoughts, ideas and contributions. Within your role you’ll be encouraged to, and inspired to, make an impact developing skills for life throughout.
The apprenticeship combines working, earning a full-time salary, with fully funded part-time education. This will give you the opportunity to gain an Information Communications Technician Level 3 apprenticeship standard qualification with the advantage of gaining relevant work-life skills.
This 18 month programme teaches you to build and maintain the physical infrastructure that supports our Data Centre of devices and in-lab appliances and work closely with software teams to create an effective testing platforms. You will be following defined operating procedures to extend, populate and maintain the lab spaces that contain TVs, Set-Top Boxes, Games Consoles, Streaming Sticks, control appliances and their associated hardware components.
You will be part of a team that is ultimately responsible for the hardware, facilities and logistical set-up, configuration and maintenance of a data-centre of 1000s of devices that run 24/7 at optimal efficiency. You will be expected to follow health and safety processes and adhere to tight security and quality standards. This will include following processes to accurately install and configure third party devices, computer hardware, racking and cabling infrastructure.
Throughout the programme you will learn how to develop and gain skills in:
Interpreting and prioritising internal or external customer's requirements
Applying the appropriate tools and techniques to undertake fault finding and rectification
Applying Continuous Professional Development to support necessary business output and technical developments
Operating safely and securely across platforms and responsibilities
Communicating with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Developing and maintaining effective working relationships
Managing and prioritising the allocated workload effectively
You'll need to have a bias for action, the ambition to deliver results and collaborate and build trust, with an overarching passion to learn and be curious. To be a success, you will need to be committed to your own development and be prepared to make the most of the opportunities, practical experience and qualifications given to you. In return we provide first class on the job coaching, specialist partner training and unparalleled experiences working within a diverse, innovative environment where you will be challenged to excel and positively contribute.
At Amazon we strive to be the Earth’s most customer-centric company, we put our customers first and strive to meet their unmet needs worldwide. We have a passion for invention, drive a commitment to operational excellence, and long-term thinking. Working here means being entrepreneurial, being customer obsessed, thinking big and challenging the status quo, whilst working collaboratively to make the impossible a reality. Trust and empowerment are paramount to the way we work – it’s what allows us to do things differently as well as be bold and creative.
We’re passionate about our vision and values-lead culture which is governed by our leadership principles and we are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all our colleagues have the chance to make a real difference.Training:As well as learning key skills, you will be working towards the Level 3 Apprenticeship standard in Information Communications Technician. Training will be delivered in a mix of remote and face-to-face sessions. Each week Apprentices will be allocated time away from their day to day roles to work on their Apprenticeship studies. You will spend approximately 80% of your working week learning from skilled members of the team whilst supporting learning on the job.
The apprenticeship will run for 18 months, at the end of which you will be eligible to apply for higher roles in relevant teams within Amazon or anywhere in the industry. This is the ideal opportunity to get valuable work-experience at Amazon, as well as gaining a relevant qualification funded by Amazon.
Level 2 Functional Skills in maths and English (if required).Training Outcome:Throughout the apprenticeship, you will work alongside the team, supporting with day to day tasks learning how Amazon works and delivers for its customers. As your knowledge and skills increase over the duration of the scheme you will have opportunities to be part of and lead projects, making a difference for customers.
The on the job experience will help you build a portfolio of evidence towards your apprenticeship. You will be given dedicated time to focus on your studies to help you stay on track and work towards successfully completing your qualification(s). Once you have successfully completed your Information Communications Technician Apprenticeship you will be able to apply for relevant roles across the business.Employer Description:Amazon offers a range of opportunities to suit candidates with different backgrounds, qualifications and career aspirations. That is why we believe it is the perfect place to learn new skills. We believe that building a culture that is welcoming and inclusive is integral to people doing their best work and is essential to what we can achieve as a company. We take steps to ensure our colleagues have a sense of belonging, value, and opportunity.Working Hours :Apprentices will work a 40-hour working week, Monday to Friday. Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Problem solving skills,Analytical skills,Team working....Read more...
Where you start with Amazon doesn’t determine the course of your career, so many of our apprentices develop themselves beyond their wildest imaginations and we truly value early talent and your thoughts, ideas and contributions. Within your role you’ll be encouraged to, and inspired to, make an impact developing skills for life throughout.
The apprenticeship combines working, earning a full-time salary, with fully funded part-time education. This will give you the opportunity to gain an Information Communications Technician Level 3 apprenticeship standard qualification with the advantage of gaining relevant work-life skills.
This 18 month programme teaches you to build and maintain the physical infrastructure that supports our Data Centre of devices and in-lab appliances and work closely with software teams to create an effective testing platforms. You will be following defined operating procedures to extend, populate and maintain the lab spaces that contain TVs, Set-Top Boxes, Games Consoles, Streaming Sticks, control appliances and their associated hardware components.
You will be part of a team that is ultimately responsible for the hardware, facilities and logistical set-up, configuration and maintenance of a data-centre of 1000s of devices that run 24/7 at optimal efficiency. You will be expected to follow health and safety processes and adhere to tight security and quality standards. This will include following processes to accurately install and configure third party devices, computer hardware, racking and cabling infrastructure.
Throughout the programme you will learn how to develop and gain skills in:
Interpreting and prioritising internal or external customer's requirements
Applying the appropriate tools and techniques to undertake fault finding and rectification
Applying Continuous Professional Development to support necessary business output and technical developments
Operating safely and securely across platforms and responsibilities
Communicating with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Developing and maintaining effective working relationships
Managing and prioritising the allocated workload effectively
You'll need to have a bias for action, the ambition to deliver results and collaborate and build trust, with an overarching passion to learn and be curious. To be a success, you will need to be committed to your own development and be prepared to make the most of the opportunities, practical experience and qualifications given to you. In return we provide first class on the job coaching, specialist partner training and unparalleled experiences working within a diverse, innovative environment where you will be challenged to excel and positively contribute.
At Amazon we strive to be the Earth’s most customer-centric company, we put our customers first and strive to meet their unmet needs worldwide. We have a passion for invention, drive a commitment to operational excellence, and long-term thinking. Working here means being entrepreneurial, being customer obsessed, thinking big and challenging the status quo, whilst working collaboratively to make the impossible a reality. Trust and empowerment are paramount to the way we work – it’s what allows us to do things differently as well as be bold and creative.
We’re passionate about our vision and values-lead culture which is governed by our leadership principles and we are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all our colleagues have the chance to make a real difference.Training:
As well as learning key skills, you will be working towards the Level 3 Apprenticeship standard in Information Communications Technician
Training will be delivered in a mix of remote and face-to-face sessions
Each week Apprentices will be allocated time away from their day to day roles to work on their Apprenticeship studies
You will spend approximately 80% of your working week learning from skilled members of the team whilst supporting learning on the job
The apprenticeship will run for 18 months, at the end of which you will be eligible to apply for higher roles in relevant teams within Amazon or anywhere in the industry
This is the ideal opportunity to get valuable work-experience at Amazon, as well as gaining a relevant qualification funded by Amazon
Level 2 Functional Skills in maths and English (if required)
Training Outcome:
Throughout the apprenticeship, you will work alongside the team, supporting with day to day tasks learning how Amazon works and delivers for its customers
As your knowledge and skills increase over the duration of the scheme you will have opportunities to be part of and lead projects, making a difference for customers. The on the job experience will help you build a portfolio of evidence towards your apprenticeship. You will be given dedicated time to focus on your studies to help you stay on track and work towards successfully completing your qualification(s)
Once you have successfully completed your Information Communications Technician Apprenticeship you will be able to apply for relevant roles across the business
Employer Description:Amazon offers a range of opportunities to suit candidates with different backgrounds, qualifications and career aspirations. That is why we believe it is the perfect place to learn new skills. We believe that building a culture that is welcoming and inclusive is integral to people doing their best work and is essential to what we can achieve as a company. We take steps to ensure our colleagues have a sense of belonging, value, and opportunity.Working Hours :Monday - Friday, shifts to be confirmedSkills: Communication skills,IT skills,Attention to detail,Problem solving skills,Analytical skills,Team working....Read more...
· Technical helpdesk support to our clients, via phone and email, on our proprietary website Content Management System (CMS)
· Supporting the wider team on technical queries
· Respond to user queries and provide technical support
· Identifying potential sales opportunities within client interactions, and escalating to technical sales expert
· Troubleshoot and resolve IT issues
· Setup and configuration of IP based equipment for future installation
· Maintain and update hardware and software databases
· Ensure all systems are running at optimal capacity
· Perform routine maintenance on software and hardwareTraining:Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.
Successful completion of this apprenticeship gives you an accredited Level 3 IT Support Technician qualification, with training in how to:
· Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras.
· Address IT issues by prioritizing in response to customer service level agreements.
· Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets.
· Support the roll out of upgrades or new systems or applications.
For a full list of programme modules visit: https://velocity-pt.co.uk/Training Outcome:The role offers long term security and the opportunity to progress into a permanent position working at the forefront of technological developments.Employer Description:We offer bespoke fire, security and audio-visual (AV) solutions for both domestic and commercial customers, seamlessly combining cutting-edge technology with enhanced usability without compromising aesthetics.
J-Tech’s main differentiating factor is our ability to manage your fire and security requirements holistically, offering a comprehensive one-stop package including an extensive plan encompassing all areas of fire and security protection, installation and maintenance. We appoint a single point of contact for each customer and schedule service calls to ensure your systems are always compliant with the latest regulations. In addition, we offer remote support and cloud reporting. This means that we are often able to proactively identify, diagnose and resolve a problem before you are even aware one exists.
We’re experts at delivering and commissioning projects of all sizes, and our project management is what really sets us apart from the competition. We provide extensive documentation, cable schedules and working drawings and can take control of the whole project or work alongside existing electrical contractors keen to partner with a specialist. We are able to work effectively in either capacity.Working Hours :Monday to Friday 8am to 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Administer the IT helpdesk system, reset user passwords and modify accounts where necessary
Provides support and problem solving for PC desktop system hardware as well as software faults across all College Campuses
Organise IT stock levels and carry out routine testing of IT equipment
Carries our general maintenance tasks on IT equipment
Assists with the daily running and routine upgrades of the Colleges
IT systems which include email, anti-virus protection, backups, WI-FI and internet access
Supports the maintenance of an inventory of hardware and software located on college premises
Maintains current knowledge of developments in IT and systems
Carries out administrative duties required to ensure the efficient running of the IT Services department
Ensures that equipment is maintained in safe working order and that the requirements of Health and Safety legislation are met
As directed by Academic staff, assists with the supervision of students for reasons of safety and security
Contributes to the attainments of the College’s strategic objectives as appropriate
Complies with all College policies, practices and procedures
Participates in staff development activities and appraisal schemes and takes responsibility for personal development
Undertakes such duties as may reasonably be required of you to commensurate with your grade and general level of responsibility at your initial or present place of work, or any other establishment for which the College provides services
Takes responsibility for the safeguarding and promoting the welfare of children
Training:Information Communications Technician Level 3.
Training will take place all in the workplace. Training Outcome:Opportunities for promotion for the right candidate.Employer Description:We are a general Further Education college offering a variety of courses, both vocational and professional courses, with a Nursery on site. The Nursery is based at the Moulsham Street Campus.
We are based across two main campuses - Moulsham Street and Princes Road. Our facilities have been redeveloped in recent years and we now boast a brand new Electrical and Engineering block, a new Art, Design and Media centre, as well as new welcome areas on both campuses, complete with internet cafes and landscaped outside areas for students to relax and socialise.Working Hours :Monday to Friday 8am - 4:30pm
37 hours per week, 52 weeks per year.Skills: IT skills,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative....Read more...
Provide 1st line email, phone, and remote support to our client’s base in the UK, Europe, Asia, and the US
Visit customer sites/offices to troubleshoot, configure and implement various IT solutions and services. (UK)
Troubleshoot and fix various IT hardware related issues, including liaising with 3rd vendors through to resolution
Troubleshoot, diagnose, and fixing most Microsoft technologies (Cloud & On Premise) as well as third party applications/systems
Work directly with senior engineers, to resolve complex issues as well as assist in project roll outs
Be willing to work flexible hours to provide support for clients in the UK, Europe, US, and Asia. (On-Call Rota)
Be proactive. You should always look for opportunities to improve what we do, improve customers' IT systems, and find smarter ways to deliver excellent service
Maximise and promote system utilisation by all users, providing relevant training where necessary
Maintain documentation for all systems (hardware and software). To include all applications installed and network topology/diagram
Provide excellent service for all customers and be willing to go the extra mile
Training:
ICT (Information Communications Technician) Level 3 Apprenticeship Standard
Functional Skills in maths and English, if required
You will also receive full training and support from the Just IT Apprenticeship team to increase your skills
Your training will include gaining A Level 3 IT qualifications
Training Outcome:
Upon successful completion of this apprenticeship, further opportunities may be available to you within the company, but the experience and skills gained should prepare you for future progression within the industry
Tech and digital professionals in London earn an average salary of £52,500 per year, so this Apprenticeship could be the start of a very promising and profitable career
Employer Description:We are a London based, plain speaking, friendly managed service provider with years of experience facilitating all aspects of your IT infrastructure. Our expertise in understanding your requirements, designing and scoping solutions, supporting and monitoring them, enables us to meet your business objectives, needs and budgets.Working Hours :Monday to Friday, 9.00am to 5.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Logical,Team working,Initiative,Excellent written and verbal,Adaptable and flexible,Liaising - external suppliers,Enthusiastic and positive,Troubleshooting and diagnosing....Read more...
Assist in providing first-line support to clients via phone, email, and remote access.
Troubleshoot and resolve basic IT issues related to desktops, servers, networks, and applications.
Escalate complex issues to senior engineers while learning advanced troubleshooting techniques.
Participate in the setup, configuration, and deployment of hardware and software for clients.
Monitor client systems and networks, responding to alerts and performing regular health checks.
Document and update tickets in the service desk system, ensuring accurate tracking of all incidents and resolutions.
Help maintain and manage client backups, security software, and updates.
Learn and develop proficiency with various tools and platforms used by the MSP (e.g., RMM, ticketing systems, etc.).
Assist with project work such as migrations, network installations, and system upgrades.
Provide excellent customer service and maintain strong relationships with clients.
Training:Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.
Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:
Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
Prioritise systems support tasks and monitor and maintaining system performance.
Maintain regulatory, legal and professional standards.
Support the information systems needs for your business.
Training Outcome:
Potential for to progress in the company
Employer Description:Probado was formed in West Yorkshire in 2007 by Martin Jones and Gordon Maclean, who both have long standing IT careers. The goal was to create an ICT Services company with a difference. Since then, Probado has established itself as a trusted advisor to charities, local businesses and clients in the legal sector by delivering bespoke services packages.Working Hours :Monday to Friday, 9.00am to 5.00pm, with a 30 minute lunch break.Skills: IT skills,Attention to detail,Customer care skills,Problem solving skills,Logical,Team working....Read more...
Provide 1st line email, phone, and remote support to our client’s base in the UK, Europe, Asia, and the US
Visit customer sites/offices to troubleshoot, configure and implement various IT solutions and services. (UK)
Troubleshoot and fix various IT hardware related issues, including liaising with 3rd vendors through to resolution
Troubleshoot, diagnose, and fixing most Microsoft technologies (Cloud & On Premise) as well as third party applications/systems
Work directly with senior engineers, to resolve complex issues as well as assist in project roll outs
Be willing to work flexible hours to provide support for clients in the UK, Europe, US, and Asia. (On-Call Rota)
Be proactive. You should always look for opportunities to improve what we do, improve customers' IT systems, and find smarter ways to deliver excellent service
Maximise and promote system utilisation by all users, providing relevant training where necessary
Maintain documentation for all systems (hardware and software). To include all applications installed and network topology/diagram
Provide excellent service for all customers and be willing to go the extra mile
Training:
ICT (Information Communications Technician) Level 3 Apprenticeship Standard
Functional Skills in maths and English, if required
You will also receive full training and support from the Just IT Apprenticeship team to increase your skills
Your training will include gaining A Level 3 IT qualifications
Training Outcome:
Upon successful completion of this apprenticeship, further opportunities may be available to you within the company, but the experience and skills gained should prepare you for future progression within the industry
Tech and digital professionals in London earn an average salary of £52,500 per year, so this Apprenticeship could be the start of a very promising and profitable career
Employer Description:We are a London based, plain speaking, friendly managed service provider with years of experience facilitating all aspects of your IT infrastructure. Our expertise in understanding your requirements, designing and scoping solutions, supporting and monitoring them, enables us to meet your business objectives, needs and budgets.Working Hours :Monday to Friday, 9.00am to 5.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Logical,Team working,Initiative,Excellent written and verbal,Adaptable and flexible,Liaising - external suppliers,Enthusiastic and positive,Troubleshooting and diagnosing....Read more...
Within the role you will provide first contact point support and assistance on all aspects of Business As Usual (BAU) IT business systems, applications and hardware used by Housing 21 to all levels of users across the organisation.
You will deliver remote support services to all business users within SLA, as well as provide telephone and on-line channel customer response service, triage, ticket creation/classification and resolution.
To deal with service issues and requests, aiming to resolve tickets during first contact where possible.
To pass incidents/requests to the Senior IT Service Desk Operators where further technical services are required to deliver a prompt resolution.Training:
Level 3 Information Communications Technician Apprenticeship
Training will be delivered online
Training Outcome:
Upon completion of the apprenticeship you will be able to apply for roles within Housing 21
Employer Description:Housing 21 is a leading, not for profit provider of Extra Care and Retirement Living for older people of modest means. We operate in 240 local authority areas, managing over 23,300 properties and providing over 48,000 hours of social care each week.
We are committed to providing a modern, forward thinking 21st century service. We strive for continuous improvement and innovation in all that we do.Working Hours :Monday - Friday with alternate shifts 8 AM - 4 PM and 9 AM - 5 PMSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Analytical skills....Read more...
Support in Adherence to school policies including Safeguarding, IT Acceptable Use & GDPR
Monitoring the IT Helpdesk, keeping up to date with support tickets – escalating if necessary to the Network Manager / external companies.
Assist in managing the web filtering and monitoring system, reviewing alerts & taking appropriate action.
Carry out IT room checks to ensure equipment is in good working order.
Monitor printer toner levels & paper stock levels, Log printer faults with external print provider.
Assist the Network Manager with installing, updating and diagnosing faults with various hardware/software.
Assist the Network Manager with deployment of new equipment (Desktops, Laptops, iPads etc.)
Provide end user support for various software/web applications.
Assist the Network Manager with procurement of new IT equipment.
Ensuring the asset register is kept up to date with new equipment & retirement of old equipment.
Create/Maintain IT documentation where required.
Training:Advanced Level Apprenticeship in IT Digital Support Technician consisting of:
Level 3 Apprenticeship in IT Digital Support Technician
Level 2 Functional Skills in Mathematics (if applicable)
Level 2 Functional Skills in English (if applicable)
You will be required to attend a half-day session at the Training Centre per week where you will work towards any functional skills (where needed) that are required, alongside enhancing your IT knowledge and capabilities. Additional off the job training will also be required as part of the Apprenticeship.Training Outcome:After the Apprenticeship, there may be an opportunity for you to advance in the workplace or go on to higher education. Employer Description:At Caistor Yarborough Academy we provide a personalised and inclusive learning environment which nurtures and values every student through an ethos of Excellence for All.
We begin by valuing our learning, our experiences and all of the opportunities available to us.
As part of this we respect each other, our learning journeys and environment.
Above all, the whole community is committed to making sure that everyone achieves their best.Working Hours :Monday to Friday, 8:00am - 4:00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative....Read more...
This apprenticeship offers a hands-on role in digital device repair, working closely with a seasoned repair technician to gain skills and experience in diagnosing, repairing, and refurbishing a wide variety of digital devices. The successful apprentice will play an integral role in the repair workflow, customer engagement, and sustainable device practices.
Key Responsibilities:
Device Intake & System Management: Receive devices for repair and log them accurately using a Point of Sale (POS) system to ensure smooth tracking and efficient service.
Diagnosis & Repair: Identify issues with both hardware and software, carrying out necessary repairs to meet time and cost efficiency standards for customers.
Stock & Repair Tracking: Conduct regular inventory checks for all repair parts and maintain accurate records of repair stages for each device.
Sustainability Focus: Refurbish devices to high standards for resale and ensure proper recycling or disposal of items that cannot be economically repaired.
Customer Interaction: Engage with customers in-store and via social media, providing updates, handling inquiries, and facilitating smooth repair processes.
Issue Escalation: Communicate challenging repairs or customer issues to the supervisor to uphold service quality and brand reputation.
Training:
Months 1-6: Virtual training session every other week.
Months 7-12: Weekly virtual training sessions.
Gateway Entry: At the 12-month mark, apprentices will reach the Gateway Entry checkpoint.This structure provides gradual, consistent training support, building skills portfolio progressively toward Gateway Entry.
Training Outcome:After this apprenticeship, career paths include advancing to senior technician, team leader, repair manager, specialized technician, customer support, or starting a repair business.Employer Description:Welcome to TF2 Smartphone Solutions – your one-stop destination for electronic excellence! At TF2, we redefine the world of smartphones with a unique blend of sales and expert repairs. Our About Page unveils the heart and soul behind our commitment to providing top-tier electronic solutions. From brand-new, cutting-edge devices to budget-friendly used and meticulously refurbished options, we offer a diverse range to cater to every need and budget. Our team of skilled technicians ensures your gadgets receive the care they deserve, providing swift and reliable repairs. Explore our About Page to discover the passion driving TF2 Smartphone Solutions, and join us on a journey of innovation, affordability, and unparalleled customer satisfaction. Your electronic experience just got a whole lot better – TF2, where technology meets trust.Working Hours :Mon – Sat 9am – 5pm or 10am -6pm (40 Hours Max)
Days and Time may alternate between Sat and Weekdays and 9am or 10am startSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Adaptability,Self-Motivation to Learn,Data Handling....Read more...
