Provide first-line technical support to end users, including troubleshooting hardware, software, and network issues
Assist with device setup, configuration, and maintenance
Help maintain IT documentation, including user guides and troubleshooting logs
Support IT projects, including software rollouts and upgrades.
Assist with deployment, monitoring, and maintenance of applications
Learn to manage version control, CI/CD pipelines, and basic automation tasks
Collaborate with our IT and development teams to improve system reliability and performance
Gain understanding of security best practices in development and operations workflows
Training:
All training will be done within the workplace
The apprentice will work towards a Level 3 Digital Support Technician qualification, alongside receiving hands-on, in-house training at our HQ in Horwich. This will support their development into a confident IT Developer & Digital Support Operative, with opportunities to broaden their responsibilities and progress within the team as they develop.
Training Outcome:
Full-time employment
Employer Description:Founded in 1989, Woodley Equipment Company Ltd is a market-leading supplier of specialist veterinary laboratory, diagnostic and critical care equipment. Working with us means developing IT and digital skills, supporting systems and software, and contributing to international projects.
With around 120 employees, sites across the UK and a presence in New York, we are a growing, ambitious business.
Our Horwich HQ is being redeveloped into a new purpose-built facility, reflecting our commitment to investing in our people, technology and future. We offer a supportive team culture with extensive knowledge and experience to learn from.Working Hours :Monday- Friday 09:00am – 17:00pm.
Lunch- 30mins unpaid daily.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness,Technical curiosity,Confidentiality awareness....Read more...
This job description is not exhaustive and serves only to highlight the main requirements of the post holder. The line manager may stipulate other reasonable requirements. The job description will be reviewed regularly and may be subject to change.
General Duties and Responsibilities:
Via the helpdesk, provide first line technical support to teaching and administrative staff, as well as students where appropriate
Support in the delivery and planning of one-to-one and group training opportunities for staff in relation to software and hardware
Provide support during school events requiring IT or AV setup
Ensure that the computer suites and workstations are maintained and well organised, taking into account health and safety requirements
Assist in diagnosing and resolving issues with computers, interactive whiteboards, projectors, printers, and other classroom technologies
Support the setup and maintenance of school devices, including desktops, laptops, tablets, and audio-visual equipment
Help install, configure, and update software used across the school, including educational applications and classroom management tools
Assist with managing user accounts, passwords, and permissions within the school’s network and learning platforms
Maintain accurate IT inventory records and support equipment audits
Help with routine network, server, and system maintenance under supervision
Follow safeguarding, data protection, e-safety policies, and all school and Trust policies, ensuring proper handling of student and staff information
Play a full part in the life of the school community, supporting its distinctive mission and ethos
Such other duties may be reasonably allocated by your line manager or Headteacher
As part of your role, you will learn and develop to:
Provide high quality customer service to staff, students and school stakeholders
Provide high quality technical support to staff, students and school stakeholders
Assist with ensuring the security, care and availability of the school’s IT infrastructure
Assist in ensuring the smooth running of the school’s network
Work alongside the IT Manager to ensure best value in identified procurement projects
Work alongside the IT Manager to ensure that network hardware/software throughout the school is secure and compliant with the school Cyber Security, and Data Protection policies
Support partner schools within the Trust as appropriate
Provide technical support for Third Party IT Systems
Liaise with external suppliers, agencies, service providers and partners to secure appropriate support, seek advice and prepare any required response to facilitate the effective management of the network
Training:Your training will follow a blended approach with work experience & assignments set by your Training Provider. You will receive company & colleague support, backed by 20% of your work time as off-the-job training, where you can work on developing the core skills, knowledge and behaviours ready for end-point assessment.
Upon successful completion of your apprenticeship, you will receive an apprenticeship qualification of Level 3 IT Solutions Technician.Training Outcome:To gain the skills and knowledge to achieve a career in IT.Employer Description:Orchard Park High as part of Greenshaw Learning Trust – ‘Always Learning’
is one of the highest performing multi academy trusts in the country that provides high quality comprehensive and inclusive education. The Trust is committed to meeting the needs of every student and our schools offer a broad curriculum and wide range of special needs provision in a welcoming and challenging environment.
We are extremely proud of our success, but we are not complacent. We believe that we can – as an academy trust, as schools and as individuals – always improve. We are all ‘Always Learning’.Working Hours :Monday to Friday, 8:00am - 4:00pm (breaks are unpaid).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative,Patience,Physical fitness,Passion for IT....Read more...
As an apprentice, you will gradually take on more responsibility as your skills grow. Your day-to-day will include:
Being first Point of Contact: Answering incoming calls, emails, tickets and web chats from clients regarding IT issues
Incident Logging: Accurately logging details of faults and requests into our Service Management tool
Troubleshooting: Diagnosing and resolving basic technical issues such as:
Password resets and account unlocks
Software installation and Microsoft Office/365 queries
Basic hardware faults (laptops, printers, peripherals)
Escalation: Identifying complex issues that need to be passed on to 2nd or 3rd line support teams
Customer Service: Keeping users updated on the status of their tickets and ensuring high levels of customer satisfaction
Learning: Dedicating 20% of your working hours to your apprenticeship studies, workshops, and coursework
Training:
Information Communications Technician Level 3
College day release at Solihull College's Blossomfield Campus
Weekly day release - timetable to be given at the start of the programme
Training Outcome:Degree Apprentice or alternative further education/industry qualification. Opportunities in line with business growth and demand, potentially Cyber Security, AI, Data, Cloud Engineering, Service Management, Operations.Employer Description:Atos Group is a global leader in digital transformation with c. 70,000 employees and annual revenue of c. € 10 billion, operating in 67 countries under two brands — Atos for services and Eviden for products. European number one in cybersecurity, cloud and high-performance computing, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos is a SE (Societas Europaea) and listed on Euronext Paris. The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.Working Hours :Monday - Friday, may have some shift patterns, e.g. 7.00am - 3.00pm or 11.00am - 7.00pm (to be confirmed).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Patience....Read more...
Raise, respond, and complete allocated IT tickets raised within the Service Management system which can include:
Providing one to one assistance to both students and staff in the use of computer hardware and software both provided by GBS and the students including submission of work.
Providing technical support in moving and setting up of Audio Visual and IT equipment as required.
Set up and configuration of PC/laptop equipment with required operating systems installing software and drivers where necessary.
Troubleshoot, diagnose problems, implement corrective action procedures within prescribed guidelines and/or escalate to other technical resources as appropriate.
Working with team members to troubleshoot both complex and routine computer issues.
Performing one-on-one computer training on technology when necessary, with both students and staff.
Providing support with password reset issues for both students and staff.
Follow best practice guidelines in ensuring security and privacy of networks and computer systems.
Ensure the maintaining of records/logs of loan equipment, repairs and fixes and maintenance schedules.
Provide orientation and guidance to users on how to operate new software and computer equipment.
Providing general administration support such as: printing, filing, processing and collating information as required by the IT department.
Providing support to both students and staff and being the first point of contact for error reporting, raising tickets as required.
Training:Information communications technician (Level 3).Training Outcome:Excellent progression available within the company. This may lead to a permanent position with employer and future progression.Employer Description:Global Banking School (GBS) is a dynamic and fast growing Higher Education provider with campuses across the UK. We are a vibrant and diverse family of committed staff bringing life-changing learning to a wider range of communities. Applying evidence-based research and corporate case studies to classroom learning, we provide higher education that has real impact and real world relevance.Working Hours :Monday -Friday (times tbc),Skills: IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Initiative....Read more...
Answer incoming calls and record accurate details.
Raise tickets with clear information and assign to relevant engineer/person.
Provide remote and desk-side support for desktops, laptops, and peripherals (including network printers).
Assist with desktop setup, configuration, and troubleshooting of hardware/software.
Support network installations (TCP/IP) and basic configuration of routers and access points.
Learn and work with business applications (Windows OS, Server, Exchange, Office Suite).
Learn and work with VoIP systems configuration, deployment and troubleshooting.
Learn configuration of Draytek & Meraki routers and UniFi / Meraki access points to customer specification.
Analyse problems, identify solutions, and implement fixes.
Communicate effectively with internal teams and external clients.
Maintain accurate documentation of processes and ensure timely closure of tickets.
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services.
Learn technical content that aligns to and is relevant to employers and the market.
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification.
Get an introduction to Windows, Linux and PowerShell.
Tools and technologies learnt: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:You will be working with the IT manager supporting a large number of clients and grow solid skills to become a fully trained IT Technician. If we are the right fit for one another, a full-time role may be available for you after the apprenticeship. Employer Description:We are a thriving IT Support business based in Shoreham by Sea, providing managed IT services and managed networks to SME’s predominantly in the South. We are now seeking an enthusiastic IT Apprentice to join our engineering team.Working Hours :Monday to Friday, 9am – 5pm with 1 hour lunch break.Skills: Communication skills,IT skills,Attention to detail,Team working....Read more...
Job Title: IT Support Technician – Field BasedLocation: SE and SW London
Salary: £33,000 – £35,000 p.a. doeHours: 8:00am – 4:30pm, Monday to FridayDriving Licence & Vehicle Required***Due to the nature of this role, you’ll be required to undertake a DBS check before start***Role Overview:
Provide IT support across Primary Schools in North West KentMaintain desktops, laptops, tablets, iPads, servers, and network infrastructureAdminister Microsoft servers, Windows, Office products, Active Directory, and Group PolicyTroubleshoot hardware, software, and network issues for staff and usersRespond to support requests via a bespoke fault logging systemUndertake IT change requests and perform routine diagnostics and maintenanceOccasionally travel to Head Office in Canterbury for training, meetings, or support
Requirements:
Previous IT support experience, ideally in education or MSP environmentsStrong technical knowledge: Microsoft Server, Windows, Office, Active Directory, Group PolicyExperience with network infrastructure, backups, and diagnosticsKnowledge of Apple products is desirableFull driving licence and eligibility for an Enhanced DBS checkTerm-time or part-time availability covering 38 school weeks
Why Join Us:
Great pay + mileage paid at 44p per mileBe part of a 25-year-old, thriving businessFlexible work options available to suit your lifestyleOpportunities for professional development and career progressionTerm-time roles paid over 12 months for consistent incomeWork with diverse IT systems and a variety of schools
Westin Par values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies, we are acting as an Employment AgencyDue to the high volume of applicants applying for all roles, we can only reply to candidates with the most relevant skills and experience. If you have not heard back from us within 48 hours of your application, please assume that you have been unsuccessful on this occasion.
....Read more...
As an IT Support Apprentice, you will support the day-to-day running of IT systems and provide first-line technical support to internal users.
Duties may include:
Responding to IT support requests via phone, email, or ticketing system
Setting up and configuring hardware such as PCs, laptops, printers, and mobile devices
Installing, updating, and maintaining software and operating systems
Troubleshooting common IT issues and escalating where necessary
Assisting with network and systems maintenance, backups, and security protocols
Maintaining documentation and asset registers
Supporting users with Microsoft Office, Windows, and other business-critical applications
Providing guidance on IT best practices and basic cybersecurity awareness
Minimum Requirements:
Full UK driving licence with access to your own vehicle
Some form of IT background (education, college course, self-study, work experience or hobbyist experience)
Some basic IT knowledge or experience (e.g. through school, college, or personal interest)
Desired Skills and Qualities:
Strong interest in IT, systems, and technology
Good problem-solving and analytical skills
Excellent communication and interpersonal skills both in person and via phone
Willingness to learn and take initiative
Ability to work independently and as part of a team
Organised and reliable, with good attention to detail
Can-do attitude with willingness to learn
Attention to detail - recording work completed, steps involved, fixes used
Training:
Information Communications Technician Level 3 Apprenticeship Standard
Bi-weekly live training sessions delivered remotely by your ICT Tutor
Training Outcome:
We are looking to offer full-time employment upon successful completion of the apprenticeship
We believe in developing our talent internally and have a clear and personalised progression route for each of our employees which is reviewed annually
Employer Description:ABM Computer Solutions is a trusted IT support and solutions provider, delivering reliable, practical technology services to businesses across the UK. We pride ourselves on our friendly, down-to-earth approach, strong customer relationships, and commitment to doing things properly. From day-to-day IT support to longer-term infrastructure and security solutions, we focus on helping our clients work smarter, safer, and more efficiently. ABM is a growing company where teamwork, learning, and progression are genuinely encouraged.Working Hours :Monday - Friday, between 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
As an IT Support Apprentice, you will support the day-to-day running of IT systems and provide first-line technical support to internal users.
Duties may include:
Responding to IT support requests via phone, email, or ticketing system
Setting up and configuring hardware such as PCs, laptops, printers, and mobile devices
Installing, updating, and maintaining software and operating systems
Troubleshooting common IT issues and escalating where necessary
Assisting with network and systems maintenance, backups, and security protocols
Maintaining documentation and asset registers
Supporting users with Microsoft Office, Windows, and other business-critical applications
Providing guidance on IT best practices and basic cybersecurity awareness
Minimum Requirements:
Full UK driving licence with access to your own vehicle
Some form of IT background (education, college course, self-study, work experience or hobbyist experience)
Some basic IT knowledge or experience (e.g. through school, college, or personal interest)
Desired Skills and Qualities:
Strong interest in IT, systems, and technology
Good problem-solving and analytical skills
Excellent communication and interpersonal skills both in person and via phone
Willingness to learn and take initiative
Ability to work independently and as part of a team
Organised and reliable, with good attention to detail
Can-do attitude with willingness to learn
Attention to detail - recording work completed, steps involved, fixes used
Training:
Information Communications Technician Level 3 Apprenticeship Standard
Bi-weekly live training sessions delivered remotely by your ICT Tutor
Training Outcome:
We are looking to offer full-time employment upon successful completion of the apprenticeship
We believe in developing our talent internally and have a clear and personalised progression route for each of our employees which is reviewed annually
Employer Description:ABM Computer Solutions is a trusted IT support and solutions provider, delivering reliable, practical technology services to businesses across the UK. We pride ourselves on our friendly, down-to-earth approach, strong customer relationships, and commitment to doing things properly. From day-to-day IT support to longer-term infrastructure and security solutions, we focus on helping our clients work smarter, safer, and more efficiently. ABM is a growing company where teamwork, learning, and progression are genuinely encouraged.Working Hours :Monday - Friday, between 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Metro Supply Chain UK are looking for a driven problem solver to join our IT team as a Helpdesk Technician. We are looking for someone with one year’s experience in a helpdesk environment. The person in this role will provide direct support to our business users and will be responsible for prioritising, answering, or re assigning tickets from our internal and external users, and customers.
Main roles and responsibilities:
Ticket Management & Triage:
Act as the first point of contact for all IT support tickets
Assess, prioritise, and assign tickets appropriately based on impact and urgency
Provide timely updates to users and ensure all issues are logged accurately
Network Administration Tasks:
Create, modify, and disable user accounts across core business systems
Set up user permissions, group memberships, and access rights
Manage users across M365 services to ensure user productivity is achieved
Hardware Tasks:
Perform initial laptop and desktop builds using standard images and configuration procedures
Configure user devices with required applications and security tools
Assist with workstation setup including monitors, docking stations, telephony, and other equipment
Application Support:
Provide first-level support for business applications, including the Warehouse Management System (WMS)
Troubleshoot routine WMS issues (e.g., login problems, scanning issues, basic workflow errors)
Escalate complex application problems to the relevant application support or development teams
Service Desk:
Proactively monitor service desk metrics and contribute to continuous improvement
Identify recurring issues and suggest improvements in processes or documentation
Draft and publish knowledge base articles to proactively help users with common issues
Security, Compliance and Environmental:
Maintain compliance with relevant laws, regulations and industry standards, such as GDPR, Cyber Essentials, and any other implemented standards
Follow work instructions provided, complying with our ISO accredited standards ISO 9001, 14001, 45001
Communicate any non-conformances within the ISO accredited management system
Health and Safety:
Without compromise maintain a safe and clean work environment
Report any hazards in the workplace to management immediately
Complete all training provided in a timely manner
Customer Service and Our Way Culture:
As a team member, work collaboratively with Metro employees in a team-oriented environment
Have an exceptional customer service attitude
Look for ways to say “Yes” to the customer (internal and external)
Within the role, the following are the kinds of tasks and responsibilities that will be included. If you spot something that you’re not able to do, or you haven’t come across before, that is OK. We don’t expect candidates to know how to do everything on this list.Training:The learner will be studying the Improvement Technician Level 3 Apprenticeship Standard qualification. Training Outcome:We would like to see the person in this role progress to level 2 and level 3 helpdesk technicians. Through the skills learned in the apprenticeship, we hope that the person in this role will play a key role in improving processes, strengthening the IT team within the organisation.Employer Description:Metro Supply Chain is a Canadian warehousing company, with offices across England and Wales. With customers in the UK such as Nestle and SodaStream, we make sure supermarkets, online retailers and online shoppers' purchases are stored and dispatched properly.Working Hours :Monday - Friday (working hours can be agreed with the manager).Skills: Communication skills,Attention to detail,Organisation skills,Team working,Initiative,Logical....Read more...
Providing meticulous and friendly first line IT support via phone, email, and in person
Assisting with configuration and maintenance of internal IT systems
Supporting the setup, configuration, and maintenance of customer IT systems
Taking ownership of assigned tasks and mini-projects, ensuring they are completed to a high standard
Helping mitigate IT security risks and escalating issues where necessary
Updating CRM and PSA systems with accurate customer and technical information
Working closely with the IT Director, IT Engineers, Senior Engineers, print engineering and admin teams
Delivering support, guidance, and training to customers and colleagues
Being proactive in identifying and resolving IT issues before they escalate
Training:Why choose our Network Engineer Level 4 apprenticeship?
Our Network Engineer Level 4 apprenticeship is perfect for learners that are fresh out of an IT education or already employed in the tech sector and looking to take the next step. The Network Engineer Level 4 apprenticeship programme concentrates on modern network infrastructure, advanced connectivity and advanced security. This enables learners to develop and enhance technical skills, and ensure that they have the technical grounding needed to become a skilled Network Designer, Systems Engineer or Network Administrator.
QA’s Network Engineer Level 4 apprenticeship programme enables the apprentice to:
Get equipped with the advanced technical skills needed for the role
Learn the core networking and server administration skills required to support a traditional on-premise, cloud or hybrid network
Dive deep into the management of networks, exploring network hardware and software, network services and routing protocols
Get immersed in technical content designed around real skills, aligning to and relevant to employers and the market
Combine online learning live event training and on-the-job experience to develop real world skills using cutting-edge technology
Training Outcome:Upon successful completion of the apprenticeship, you’ll have the opportunity to progress within the business into roles such as:
Cloud Network Engineer
IT Support Engineer (2nd Line / 3rd Line)
Cybersecurity Technician
Field Engineer
Senior Specialist roles within our growing IT team
Inception is committed to nurturing long-term talent—meaning the right apprentice can build a solid career with us, with continuous training, development, and career advancement.Employer Description:Inception is a trusted managed print and IT services provider with nearly 20 years of industry experience. We specialise in helping organisations streamline their IT and printing environments through innovative solutions, cost savings, and exceptional customer service.
Our team of certified professionals works closely with clients to build tailored solutions that simplify their operations and enhance efficiency.Working Hours :Days and shifts to be confirmed.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Team working,UK driving licence....Read more...
Motor Parts Direct is looking for a logical and inquisitive apprentice to help support the software that runs our business. While others fix the hardware, you will focus on the systems on the screen, specifically our core MAM Autopart ERP system. This is a unique opportunity to learn how business data flows between Sales, Purchasing, and Warehouse teams, providing you with highly valuable skills for the future.
Key Responsibilities:
Application Support: Learn to investigate and resolve errors within our business software (MAM Autopart and Klipboard).
User Assistance: Help staff who are "stuck" or have forgotten how to perform a task in the system.
Data Accuracy: Assist with checking data and fixing inconsistencies to keep the system running smoothly.
Process Improvement: Work with the team to test new updates and write simple "how-to" guides for users.
Microsoft 365: Support the use of Teams, SharePoint, and Excel across the business.
Problem Solving: Ask the right questions to understand why an error happened and help prevent it from happening again.
Required Qualifications/Skills (The Essentials):
Logical Mindset: You enjoy solving puzzles, riddles, or logic games.
Attention to Detail: You are the type of person who notices small mistakes and cares about accuracy.
Patience: You can stay calm and helpful when explaining software to non-technical people.
Organised: You can manage different tasks without getting confused.
Tech-Savvy: You are comfortable exploring new apps or software and picking them up quickly.
Preferred Qualifications/Skills (Nice to have, not required):
An interest in how software is made (coding or scripting)
Experience with Excel formulas or handling data.
Familiarity with any stock control, database, or business software.
Training:Information Communications Technician Level 3 Apprenticeship Standard.You will also receive full training and support from the Just IT Apprenticeship Team to increase your skills.Training Outcome:Potential full-time position for the right candidate after completion of the apprenticeship.Employer Description:Motor Parts Direct first opened it's doors in Kettering in 1999.
We have an experienced, friendly team in every branch ensuring expertise in supplying the right part for your car.
Despite the pandemic, 2020 was one of Motor Parts Direct’s busiest years with the opening of 20 new branches and no plans to stop there! We believe that our level of service provided within the motor industry should be experienced by as many people possible.Working Hours :Monday - Friday (8:30am - 5:00pm).
Shifts TBC.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Tech Savvy,Passion for IT....Read more...
Job Description:
Core-Asset Consulting is delighted to be partnering with a high-growth, technology-driven financial services organisation to recruit an IT Technician for its expanding operations in Newcastle. This is an exciting opportunity for an ambitious IT support professional to join a fast-paced, collaborative environment where innovation and service excellence are at the heart of everything they do.
Skills/Experience:
Proven track record in a similar IT support role.
Strong interpersonal skills, with the ability to communicate effectively with colleagues at all levels.
A collaborative team-orientated approach.
Flexible, proactive and enthusiastic attitude.
Self-motivated with a commitment to delivering an excellent level of service.
Core Responsibilities:
Create and remove user accounts, managing permissions primarily via Active Directory, Exchange and Microsoft 365.
Provide troubleshooting support to office-based and remote colleagues across hardware, software, printers and network connectivity.
Support meeting room users and ensure A/V equipment is fully operational.
Procure, prepare and rebuild laptops for colleagues as required.
Install job-specific software applications (e.g. financial and productivity tools).
Liaise effectively with third-party suppliers to progress technical requests.
Manage remote user VPN access, including two-factor authentication.
Provide support for approved BYOD applications.
Support and maintain Windows Server environments (2012 and above).
Manage Active Directory, Exchange and Group Policy.
Work with third-party providers to maintain Windows virtual servers.
Utilise tools such as Sophos Enterprise Console and PowerShell.
Create and manage user accounts within the organisation’s telephony platforms.
Administer hunt groups, call groups, IVRs, menus, greetings and team availability.
Support the call recording system.
Deliver remote support to colleagues across additional sites, including occasional on-site visits.
Support internal office moves and workplace technology changes.
Develop and update IT process and procedure documentation.
Provide SME-level knowledge sharing to colleagues throughout the IT team.
Support the development of IT Apprentices within the department.
Core-Asset Consulting is an equal opportunities recruiter and we welcome applications from everyone irrespective of age, disability, gender, gender identity or expression, race, colour, ethnic or national origin, sexual orientation, religion or belief, marital/civil partner status or pregnancy.
Job reference: 16306
To apply for this vacancy applicants must be eligible to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.
At Core-Asset, we’re committed to protecting and respecting your privacy. Our privacy statement explains when and why we collect personal information about people who engage with our services, how we use it, the conditions under which we may disclose it to others, and how we keep it secure. We may change this policy from time to time, so please check this policy occasionally to ensure that you’re happy with any changes.
By engaging with us (either by applying for a job we’re advertising, registering through our website, or getting in touch with our business) you’re agreeing to be bound by this policy.
Core-Asset Consulting is committed to protecting the privacy of our candidates, clients and website users. For further information, please refer to our full Privacy Statement available on our website http://www.core-asset.co.uk/about-core-asset/privacy-statement
Core-Asset Consulting offers specialist recruitment services to asset management, accounting & finance, asset servicing, legal and the wider financial services sector in Scotland.
INDPERM....Read more...
Lead Support & Service TechnicianLocation: NorthamptonPermanent, Full-timeSalary Dependent on ExperienceOur client is a specialist in Mobile Computing, Data Capture and Warehouse Management. Combining their customisable software with the highest quality hardware and using barcodes as a language, they are providing cost effective and work efficient packages for effective Warehouse Management.Established in 1982, they have continuously pushed the boundaries to develop a solution and expand their product range - whilst maintaining a leading edge in technology for data collection and management.Brief Role OutlineThe Senior Service Delivery & Customer Support Lead is a senior, hands-on role responsible for overseeing day-to-day service delivery, maintaining service standards, and acting as an escalation point for complex customer and technical issues.This role provides operational leadership and technical oversight within the support function, working closely with management and project teams, while remaining actively involved in service delivery and continuous improvement.Key Responsibilities Service Delivery & Operational Oversight
Oversight of daily service desk and support activitiesManaging and maintaining the internal call management and logging systemTriage, prioritisation, and escalation of support requestsEnsuring support services are delivered in line with agreed SLAs and proceduresIdentifying and resolving recurring issues and service bottlenecksMaintaining standards across the Northampton office environment
Senior Support & Escalation
Acting as the senior escalation point for complex support and customer issuesProviding timely, high-quality solutions to technical and service-related problemsDetecting, tracking, and documenting software defects and inconsistenciesProducing and maintaining support documentation and knowledge-base materialsApplying quality engineering principles across the Agile product lifecycle
Leadership (Non-Managerial)
Providing day-to-day guidance and support to junior team membersSupporting apprentices through structured mentoring and on-the-job trainingPromoting consistent working practices, professionalism, and service standardsFlagging risks, capacity issues, and service concerns to senior management
(This role does not carry formal line-management responsibility.)Projects & Continuous Improvement
Contributing to project delivery by reviewing specifications and requirementsSupporting system, integration, and regression testing where requiredAssisting with the development of automation scripts and service improvementsIdentifying opportunities to improve service methods, workflows, and efficiencyWorking closely with project teams and other departments
Stakeholder & Communication
Attending weekly project meetings and relevant operational meetingsPreparing input for service performance reporting and customer updatesSupporting customer communications where technical input is requiredBuilding effective working relationships across teams and departments
Skills & Experience
Significant experience in a senior support or service delivery roleStrong technical problem-solving and diagnostic skillsExperience working with service desks, ticketing systems, and SLAsAbility to provide leadership without formal people managementStrong communication and documentation skillsComfortable balancing hands-on work with senior-level oversight
INDHS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
Customer Service Coordinator Location: site based Service Centre (Ashford) TN23Permanent, Full time - 40 hrs per weekSalary/Band - £25,625.60 paExpected Start Date - ASAPPurpose of Job: To help to create an efficient and effective, friendly and courteous day to day customer service/order processing department.Main Duties and Responsibilities:
Order Analysis – Responsible for checking and identifying any errors made by the prescriber for the online orders. Responsible for reporting these errors daily and/or rectifying prior to manifesting the order to MillFlow, the computer system.Entering of Orders – Responsible for entering orders immediately onto the computer system in an effective manner when the order is received via a user, carer or family or from a prescriber who has not used the online system, i.e. fax.Scheduling of Orders – Responsible for making contact with service users and agreeing a convenient delivery/collection/service/test time. Responsible for scheduling and manifesting orders within set time frames.Van Runs – Responsible for organising the daily dispatch print runs for the supervisor at the service centre. Responsible for ensuring these runs are passed to the service centre within time scales set.Communication – Responsible for answering daily calls in a courteous/friendly manner. Responsible for communicating any issues with orders to the customer service supervisor that are unable to be resolved by yourself to ensure effective solution/outcome in all cases. Queries/Enquires – Responsible for dealing with all queries and enquires from prescribers, service users, carers and service centre staff.Administration – Responsible for the daily efficient running and accounting of all administrative operational systems within the clerical area of the service; all in line with Millbrook procedures.Stationery – Responsible for maintaining and accounting of company stationery. Liaise with customer service supervisor and, if not available, the service centre manager for shortages and inventory.Hardware – Ensure that the fax machine/photocopier and printer are maintained with the appropriate paper and toner, and are functional. Responsible for the safekeeping of your own computer. Any problems must be reported to the customer service supervisor.General – Responsible for helping out in any area of the service centre. You will be assigned to specific areas or tasks associated with customer service either on a permanent or temporary basis. Flexibility is therefore required to ensure that the service centre remains effective and efficient, and to manage and cover for other staff in their absence.Stock check – to assist with the annual stock checks, as required.Telephone Assessments – Subject to acceptance by the service Commissioners:Carry out telephone assisted self-assessments with service users, using set assessment algorithms developed by Millbrook’s occupational therapist. You will also be expected to work in close liaison with the Trusted Assessor Driver/Technician to ensure that service users receive quality and responsive services. Demonstrate willingness to be trained in this area with your customer service supervisor.Undertake the job in line with the Company appraisal competencies as follows:
Achieves business results and adds value to the serviceFocuses on internal and external customersBuilds and maintains effective teamwork with colleaguesEmbraces changePerform duties according to all Company policies, procedures and instructions.
This job description shall not limit your role; you will also be expected to carry out any other duties that your supervisor feels are within your capabilities and skill set. The above information may not cover everything involved in the position but indicates the size and scope of the role and may be subject to change as the role develops.Key Performance Indicators:
Orders processed and processed on system and their accuracyQueries, enquiries and complaints resolvedCompleted orders processed in a timely manner
Person Required:Skills:
Excellent communication skills are required to interact with internal staff, prescribers and service users.Must be able to work off their own initiative as well as part of a team.Computer Literate with a good working knowledge of Word and Excel.Excellent telephone manner.Excellent organisational skills with a good eye for detail.
Knowledge:
Previous experience within a busy customer service department.Previous experience of administration, order processing and scheduling of workloads would be a huge advantage.Experience with a similar type of role would be beneficial
Qualifications:
Qualified to GCSE level or equivalent.Any other qualification in IT or administration would be an advantage.
Other:
An enthusiastic and motivated individual who strives to succeed.Must be flexible, adaptable and positive in their approach to work.
Interested, please send your cv by return. INDLS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
