Support engineers in understanding and documenting client requirements
Assist with creating automation design documents
Using computer-aided engineering (CAE) software to design electrical, automation, and mechatronic drawings
Contribute to hardware design reviews and project handovers
Learn to develop PLC, HMI, and drive configurations using Siemens TIA Portal and SINAMICS tools
Help maintain technical documentation and project files
Assist in Electrical control panel assembly and installation
Take part in Factory Acceptance Testing and on-site commissioning activities
Follow industry standards, safety requirements, and internal processes
Work towards project milestones and support continuous improvement
Training:
Training to take place at Stafford College (ST16 2QR)
Training Outcome:
Level 3 Engineering and manufacturing support technician apprenticeship
Could lead to a permanent position for the right person
Employer Description:Motionatics is an independent provider of integrated automation solutions plays a crucial role in enhancing operational efficiency and productivity across various industries. By leveraging cutting-edge technologies and a tailored approach, these providers deliver comprehensive automation systems that streamline processes, reduce human error, and optimise resource allocation. our expertise encompasses a wide range of automation services, from robotic process automation (RPA) to advanced analytics, ensuring that businesses can adapt to the evolving landscape of automation. With a focus on innovation and sustainability, independent automation solution providers empower organisations to achieve their goals while remaining competitive in an increasingly automated world.Working Hours :Monday - Friday, 08:30 - 16:30.Skills: Communication skills,IT skills,Attention to detail,Team working,Initiative....Read more...
Technical & Engineering Duties:
Assist with installation, maintenance, servicing, and repair of print finishing machinery
Diagnose and troubleshoot hardware, software, and control system issues
Support preventative maintenance programs
Work with mechanical, electrical, and electronic components
Learn machine control software, HMI interfaces, and diagnostic tools
Software & Systems:
Support software configuration, updates, and fault analysis
Learn how software integrates with mechanical and electrical systems
Develop problem-solving and logical diagnostic skills aligned with the Level 3 Software Development standard
Training & Development:
Complete a Software Development Apprenticeship Level 3
Gain British printing industry training and qualifications
Undertake electrical engineering and electronics courses
Receive on-the-job mentoring from an experienced engineer
Build skills required for future international work assignments
Travel:
Travel across the UK to customer sites as required
Opportunity for international travel as skills and experience develop
Training Outcome:
This apprenticeship is designed to lead into a qualified Print Finishing Technician / Engineer role, with ongoing development into senior engineering, specialist software systems, or international technical support positions
Employer Description:INTELLIGENT FINISHING SYSTEMS Ltd. is one of the leading suppliers of finishing equipment to the graphic arts sectors in the United Kingdom and Ireland. Key long-term supplier and customer relationships span more than 35 years. The brands represented in its portfolio of products are widely recognised as being at the cutting edge of sector-specific technologiesWorking Hours :Monday - Friday, 9.00am - 5.30pm (1-hour lunch break)Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Patience....Read more...
Work with security processes including MFA, BitLocker, anti-virus configuration, and group policy implementation
Follow and interpret technical documentation stored in OneNote, including network diagrams, security policies, and client approval processes
Escalate technical issues to the Line Manager where required and maintain documentation accuracy
Support hardware setup and configuration in a dedicated lab environment
Assist logistics operations by updating systems and resolving technical issues
Work with network infrastructure including switches, VLAN configuration, and cloud-based environments
Training:Information Communications Technician Level 3.
As part of their development, the apprentice will receive structured training through Baltic Apprenticeships, including dedicated 2-day training blocks every 4-6 weeks, alongside hands-on experience in the workplace. This blended approach ensures they gain both practical skills and industry-recognised knowledge to kickstart a career in IT.Training Outcome:This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, we’ll support you to take the next steps, including further training and progression onto a Level 4 qualification. Employer Description:CenCom Solutions is a trusted Managed IT Services provider with over 20 years of experience supporting businesses with reliable, secure, and forward-thinking technology solutions. Acting as an outsourced IT department for its clients, the company delivers a wide range of services including cloud solutions, cyber security, proactive systems management, and day-to-day IT support. The team works closely with organisations to keep their systems running smoothly, securely, and efficiently, enabling them to focus on their core operations while CenCom takes care of their technology needs.Working Hours :08:30 - 17:30 Monday to FridaySkills: Communication skills,IT skills,Attention to detail,Organisation skills,Team working,Initiative....Read more...
Maintain reliable internet and network connectivity across the Trust
Respond to IT helpdesk requests, troubleshooting issues both on-site and remotely
Install and configure hardware/software on workstations and devices
Set up and manage user accounts in Microsoft 365, MIS, and other systems
Maintain and contribute to an IT knowledge base for future problem-solving
Set up, check, and maintain laptops, iPads, printers, projectors, and AV equipment
Carry out routine maintenance, replace consumables, and complete minor repairs
Keep accurate inventories and security mark equipment
Monitor and maintain network security, ensuring safe and appropriate use
Assist with cyber incident response and promote cyber safety in line with NCSC/DFE guidelines
Ensure compliance with GDPR, RPA, and Copyright Licensing Authority regulations
Set up and operate AV equipment for assemblies, school events, and performances
Film, edit, and produce video content for internal and external use
Liaise with suppliers for AV equipment hire or purchase
Provide technical support for IT-related projects across the Trust.
Attend up to five scheduled evening events annually (e.g. parents’ evenings, performances)
Assist with examination material preparation and submission
Skills, qualities and Desirable knowledge:
Passion for technology and problem-solving
Strong communication and interpersonal skills
Organised, adaptable, and able to prioritise tasks
Able to work independently and as part of a team
A calm, helpful, and customer-focused approach
Microsoft 365, Microsoft Office, and basic networking
Active Directory and Adobe Creative Cloud
Hardware assembly, maintenance, or upgrades
AV equipment setup and video editing
Training:
The successful candidate will obtain a Level 3 IT Solutions Technician Apprenticeship standard qualification
Training Outcome:
Potential full-time employment for the right candidate upon successful completion of the apprenticeship
Employer Description:Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 1st in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2024-2025. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers. If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice. As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of gender, race, disability, age, religion or belief, relationship orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.Working Hours :Monday to Thursday, 8.00am - 4.00pm and Friday, 8.00am - 3.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Passion for technology....Read more...
Assist with removing and refitting mechanical, electrical and trim components
Remove and refit bumpers, doors, seating, interior trims and body hardware
Support in basic diagnostic checks and assessing component damage
Help prepare vehicles for the next stage of repair (mechanical/electrical safety checks)
Training:Vehicle Damage Mechanical, Electrical and Trim (MET) Technician Level 3.
They will complete their training through block‑release, attending college in week‑long periods a few times per year rather than attending one or two days each week. During these training weeks, we provide all travel, accommodation and meals to support their learning.Training Outcome:They can progress with different courses to become specialists in their field, or they can progress into leadership roles at site or in a support function. Many of our people across the business started as an apprentice. Employer Description:Solus is one of the largest body repair groups in the country, employing over 1000 expert people across 27 UK locations and have repaired over 700,000 vehicles in the last 15 years and is wholly owned by Aviva
-Up to £5,250.00 per annum in additional bonus
-Our excellent benefits and rewards packages
-Employer matched pension contributions up to 7.5% (service dependent)
-Discounts on Aviva products and services
-Savings and benefits schemes
-Discounts and schemes for electric vehicle purchase for all employees
-Holding several main manufacturer approvals – Jaguar, Land Rover, Mercedes Benz, BMW, Mini, and Volkswagen
-Well known for prestigious award winning in the industry, customer service, apprenticeships, and IT systems fields
-Links with Thatcham to get the best products and training here in the UK
-We have a variety of locations, hours and working patterns to suit our customers, business, and you.
-We interview every disabled applicant who meets the minimum criteria for the job.Working Hours :Monday - Friday, 8.00am - 5.00pm.Skills: Communication skills,Attention to detail,Team working....Read more...
This apprenticeship provides an excellent opportunity to gain hands-on experience supporting a business-critical HR and payroll system while working towards a Digital Support Technician Level 3 qualification.
The successful candidate will develop practical technical support skills while gaining valuable experience in digital systems, stakeholder collaboration, problem-solving, and business operations.
Main Duties
Deliver first-line support to Workday users across the business
Assist employees with system access, navigation, and user queries
Support troubleshooting activities for Workday and related systems
Help maintain support documentation and user guidance materials
Configure and maintain digital devices and user system settings where required
Prioritise workload effectively to meet deadlines and service expectations
Track progress of support requests and assigned tasks
Support project activities and system updates within agreed timelines
Demonstrate effective organisation and time management skills
Compliance & Data Management
Follow company policies relating to data protection, confidentiality, and GDPR
Ensure sensitive employee and payroll information is handled securely
Understand the importance of cyber security and secure system usage
Support compliance with internal processes and relevant legislation
Use Microsoft Excel and reporting tools to analyse system data
Support data validation and identify inconsistencies or trends
Assist with reporting and data cleansing activities
Maintain accurate records of support requests and resolutions
Systems & Continuous Improvement
Identify opportunities to improve system processes and user experience
Support testing of new functionality, updates, and enhancements within Workday
Assist in streamlining processes to improve efficiency across HR and Payroll operations
Contribute ideas for continuous improvement initiatives
Investigate and support the resolution of system-related issues
Assist with diagnosing user and technical problems
Support root cause analysis activities where appropriate
Work with internal teams and external support providers when required
Teamwork & Communication
Work closely with the Workday Specialist, Payroll team, and wider business users
Build positive working relationships with colleagues across departments
Communicate technical information clearly to non-technical users
Deliver a professional and customer-focused support service
Log and monitor support issues accurately
Escalate complex technical problems appropriately
Provide updates to users on progress and resolutions
Ensure issues are resolved within agreed service expectations
System Configuration
Support setup and configuration of user accounts, permissions, and system access
Assist with device and software configuration activities
Maintain accurate records of configurations and updates
Support users with hardware and software-related queries where required
Training:During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Digital Support Technician standard.
The training covers the following core occupational duties:
https://www.instituteforapprenticeships.org/apprenticeship-standards/digital-support-technician-v1-1Training Outcome:Upon completion of the apprenticeship, the successful candidate will have a level 3 qualification as a Digital Support Technician.Employer Description:Award-winning company and a leading Toyota and Lexus dealer group.
Established in Milton Keynes in 2002, we have subsequently grown to be an award-winning company and a leading Toyota and Lexus dealer group in the UK, with branches in Bedfordshire, Buckinghamshire, Cambridgeshire, East of England, Essex, Herefordshire, Hertfordshire, Kent, Norfolk, Northamptonshire, Oxfordshire, Staffordshire, South East, South West Midlands, Suffolk, West Midlands, West Sussex and WorcestershireWorking Hours :Monday - Friday, shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Administrative skills,Team working,Initiative....Read more...
Key Responsibilities:
Updating of systems - internal and external to ensure data accuracy and within agreed data standards for customer systems
Communicate with internal customers via the Helpdesk, email, telephone or face to face
Troubleshooting of issues and escalation within either Operations Management
Interaction with Technical; Service and Helpdesk teams throughout all aspects of the role
Working in clear and defined workspace to deliver professional standards with appropriate levels of equipment
Health and Safety procedures will be followed at all times
Wear appropriate workwear at all times; and where required use of PPE as provided
And any other task as reasonably requested by management
Person Specification:
Ability to manage time and prioritise requests based on urgency and importance
Strong verbal and written communication skills
Customer service focused
Team orientated attitude to help co-workers, customers and departments with technical problems
Motivation to learn new skills and technologies
Any knowledge around help desk software is desirable but not required
Training:Information Communications Technician Training
During this advanced apprenticeship, you will learn a vast range of knowledge, skills and behaviours, covering topics such as:
Data Security
Hardware & Software
Computer Networking and so much more.
You will undertake the ground-breaking Professional Apprenticeships ICT Level 3 qualification. Professional Apprenticeships hold the title of Bristol and Bath Apprenticeship Training Provider of the Year for 2021. We also boast the highest Ofsted rating, which only a select few training providers in the region have.
The programme is designed to mould you into a high-level, all-rounded technician. You will learn in detail about:
Cloud & Mobile Technologies
Technical Problem Solving
Advanced-Data Security
Computer Networks
IT Communication & much more.
These modules are designed to jump-start your career and make you stand out in an increasingly competitive field, boosting your future earning potential.Training Outcome:
There are opportunities to progress into a permanent role in IT support for the right candidate
They are looking for driven, passionate individuals who want to succeed and they will support you growing as they grow
Employer Description:We are one of the UK's leading charities. We offer classes, support and social meet-ups. Known for building local community, we provide evidence-based information and trusted, expert-led courses.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
As an IT Apprentice, you will play a key role in supporting the organisation’s technology needs, providing first-line technical support, and assisting with IT projects. You will work closely with experienced colleagues who will support your learning and development throughout the programme.
Your focus will be on building on these initiatives for Peoples Place Community Partnership (PPCP) in Toxteth, Liverpool as well x2 other sites within the city support PPCP’s friendly educational client with their IT Support plus a fortnightly trip to a site in Huddersfield and monthly team meetings in London. All expenses covered!
The duties we see the candidate taking on over the first 13 months includes the following:
Provide support and high-level customer service to staff in a remote capacity, responding to IT queries via phone, email, and ticketing systems, owning tickets through to resolution
Troubleshoot and resolve hardware, software, and network issues
Fix, set up and configure IT equipment such as laptops, PC build, printers and hardware devices
Assist with user account management (password resets, permissions, and access requests)
Help maintain IT documentation, asset registers, and system records
Support the rollout of new technologies, software updates, and security patches – Microsoft 365, CCTV, PC Break Fix
Work with the IT team to ensure systems and data remain secure and compliant
Escalate more complex issues to senior team members when necessary
While most work will be carried out in the Toxteth office location, employees should be prepared to undertake site-based work in 2 locations in Liverpool, Huddersfield fortnightly and London monthly
What we desire in our future apprentice:
A keen interest in IT and technology
Good problem-solving and analytical skills
Willingness to learn and take on new challenges
Ability to work as part of a team and follow instructions
Basic knowledge of computers, Microsoft Office, or Windows systems (desirable)
You should be comfortable learning on your own and asking for help when necessary to ensure tasks are completed accurately and effectively
Training:The classroom training for the Information Communications Technician comprises of 4 modules. The apprentice will attend the training in an online classroom with their designated JBC trainer.
The modules taught are:
Network Fundamentals
Mobility and Operating Systems
Cloud Fundamentals
IT Business Principles
Each module is delivered remotely over five consecutive days, with the training weeks scheduled at intervals throughout the apprenticeship.Training Outcome:A full-time role is on offer for the successful apprentice. We want to see you take a step up and confidently lead our marketing initiatives on a permanent basis.Employer Description:Complete IT Solutions for Stronger Communities!
Voluntary and community organisations operate under constant pressure: tight budgets, lean teams, and increasing digital demands. At Peoples Place Community Partnerships (PPCP), we understand these challenges because we work alongside community organisations every day. That’s why we deliver a comprehensive suite of reliable, cost‑effective IT and technology services designed to strengthen your organisation, reduce overheads, and keep your operations running smoothly.
With PPCP, you get enterprise‑level support without the enterprise‑level price tag, so you can stay focused on what matters most: supporting people and delivering meaningful community impact.Working Hours :Monday- Friday
9am- 3pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Capable or strategic thinking,Driven/Passionate,Mature approach to work,Professional,Friendly and personable,Willingness to listen,Participation in discussions,A genuine interest IT,Interest in Tech Industry,Ability to work under pressure,Able to work independently....Read more...
To support the effective delivery of ICT services within the school while developing technical skills and gaining hands-on experience in a busy educational environment. This is a training role, and full guidance will be provided.
Main Duties and Responsibilities
Technical Support
Provide first-line support to staff and students, logging and resolving ICT issues under supervision.
Assist in troubleshooting hardware, software, and network problems on site.
Support the setup, configuration, and installation of workstations, laptops, tablets, peripherals, and classroom technology.
Help maintain ICT rooms, computer suites, and teaching spaces to ensure equipment is ready for use.
Operational Support
Assist with the daily operation of the site’s IT helpdesk, ensuring issues are logged, updated, and escalated appropriately.
Collect, deliver, move and set up ICT equipment around the school as required.
Refill and replace printer toner/cartridges and support monitoring of print devices.
Help maintain accurate asset records, including adding new equipment to the school’s inventory system.
Support the safe disposal and recycling of ICT equipment according to Trust procedures.
Maintenance & Housekeeping
Carry out routine cleaning of ICT equipment and ensure tidy, organised workspaces.
Assist in basic maintenance tasks and promptly report concerns or faults to the Network Manager.
Support the security marking, organising, and storage of ICT equipment.
Assist in maintaining a tidy and safe repair/maintenance area.
Collaboration & Development
Work closely with the Network Manager and communicate regularly regarding issues, priorities, and ongoing tasks.
Respond promptly to tasks or requests assigned by the Network Manager or wider IT team.
Attend relevant meetings or training sessions as identified in the school calendar.
Observe and learn from experienced technical staff, contributing to the team where appropriate.
School Mission Context
To support the school’s ethos and work positively and supportively in accordance with the school’s plans, policies and procedures.
To plan, implement, monitor and review the work and the use of resources for which are responsible, in the best interests of the school.
To foster good relationships with all members of the school and local community.
To acknowledge and act upon the necessity for personal professional development and participate in the school’s scheme for Performance Management.
To promote and celebrate the successes of the school and all it stands for on all occasions and, in particular, in fostering a positive image with stakeholders.
To use every opportunity to act as a role model of professional conduct and presence with colleagues, students and the wider community, demonstrating high personal standards of expertise, commitment and service to the school.
Training:
Information Communications Technician Level 3 Apprenticeship Standard.
You will also receive full training and support from the Leep Talent Apprenticeship Team to increase your skills.
Training Outcome:Potential full-time position for the right candidate after completion of the apprenticeship.Employer Description:Loxford School Trust is a successful multi-academy trust supporting schools across London and Essex, committed to delivering outstanding education and opportunities for over 8,000 students. With a strong focus on innovation, collaboration and professional development, the Trust provides a dynamic environment where staff and apprentices can grow, learn and make a real impact in education.Working Hours :Monday - Friday (8:30am - 4:30pm).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Tech Savvy,Troubleshooting,Hardware and Software,Motivated,Positive and enthusiastic,Can do attitude,Willingness to learn....Read more...
Please note that this is an apprenticeship position and, therefore, anyone with more than six months' professional experience working in a relevant job role or who holds relevant professional qualifications or a tech degree will not be eligible.
You will also need to commit to completing a Level 3 Digital Support Technician Apprenticeship.
About us:
Baker Heath has produced packaged and bespoke software for over 25 years. Hundreds of businesses and organisations use our products for dental practices.
About you:
We are looking for a tech-savvy individual, with a passion for tech and an interest in problem-solving and helping our clients make the most out of their software.
Job Description:
We are looking for a natural networker and rapport builder to develop strong relationships with current and potential clients to ensure they have a thorough understanding of our software and a positive onboarding experience.
The role will include taking general support calls for queries about the software, providing training via online video calls and developing training resources which may be in written and video format.
You will need to be comfortable talking and dealing with clients. Additionally, you should be comfortable using a computer, speaking over the phone and quick to learn unfamiliar programs.
Role responsibilities:
Resolving support calls over the phone
Contacting new & existing software users to build a relationship with them
Identifying opportunities for new business
Developing, writing and recording training resources (both written and video)
Testing new features in the software and writing documentation for clients on usage
Skills and Experience
Proven interest in tech
Evidence of a commitment to develop new skills – especially in tech
Some understanding of core IT concepts such as hardware, operating systems, firewalls, networks, virtual machines etc
Ability to engage customers and build relationships at a business to business level
Confidence to communicate with our clients
Good organisational skills
Confident IT user
Training:Apprenticeship Training to be provided:
You will undertake the Level 3 Digital Support Technician Apprenticeship Standard and be given the opportunity to gain relevant British Computer Society qualifications.
You will work alongside our experienced Service Desk team and build your skills through a combination of:
1-2-1 Coaching
Group activities
Online learning
Work based tasks
Training Outcome:Ongoing employment and career progression with opportunities to specialise in other areas of the business. Employer Description:Baker Heath has produced packaged and bespoke software for over 25 years. Hundreds of businesses and organisations use our products for dental practices.Working Hours :Monday - Friday. Shifts TBC.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
This role is an ideal opportunity for someone who wants to embark on a fruitful career within the IT industry and who has a passion for technology, communications and people. The successful candidate will work within a high functioning team in a forward thinking company on a wide variety of systems. They will gain hands on experience working alongside unique clients while gaining a recognised qualification. On completion of the apprenticeship you will be awarded the L3 qualification in Information Communications Technician and BCS approved awards in ‘Generative AI’ and ‘Understanding Data in your Organisation’.
The technician will also document issues, escalate complex problems, and contribute to the improvement of IT processes and support systems.
This is an excellent opportunity for individuals to begin a career in the IT industry.
Key responsibilities:
Respond to IT support requests via phone, email, chat or ticketing systems
Provide first line technical support for hardware, software, network and application issues
Create and manage user accounts and user access for multiple line-of-business applications
Guide users through troubleshooting steps and document resolutions
Log, categorize and prioritize incidents and service requests in the ITSM tool
Escalate unresolved issues to the appropriate second- or third-line support teams
Assist with the build, installation and configuration of desktops, laptops, printers and mobile devices
Assist with software installation, updates and licensing management
Maintain accurate documentation of issues and solutions in the knowledge base
Contribute to creating and updating user guides and FAQs
Monitor system alerts and logs to proactively identify potential issues
Perform routine system checks and updates to ensure optimal performance
Deliver a high standard of customer service and ensure timely follow-ups on open tickets
Communicate clearly with technical and non-technical users
Essential skills, characteristics and experience
Minimum GCSE grade C or above in English and Maths essential. GCSE in IT or Science related subject would be beneficial.
Knowledge of windows and macOS, with some experience with Linux operating systems
Familiarity with Microsoft technologies including Microsoft 365, office and Azure
Basic understanding of network concepts (TCP/IP, DNS, DHCP)
Experience with Active Directory, Microsoft Entra/AAD, and user account management
Experience with laptop/PC diagnostics, upgrades and repairs
Ability to diagnose and resolve technical issues efficiently
Analytical mindset with attention to detail
Strong interpersonal and communication skills
Ability to interpret and explain technical concepts to non-technical users
Ability to prioritise tasks and manage time efficiently
Maintain accurate and detailed documentation
Collaborate effectively with team members and other departments
No formal experience is required but relevant technical enthusiasm and interest will be essential
Willingness to participate in on-call rotations and respond to critical incidents after hours
Ability to travel to customer sites when necessary (supervised)
Physical ability to lift and move IT equipment (e.g. monitors, desktops)
Due to the location of the SA group office and limited local public transport linked, the apprentice must be self-sufficient for travel arrangements
Training:During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Information Communication Technician standard.
The training covers the following core occupational duties:
https://www.instituteforapprenticeships.org/apprenticeship-standards/information-communications-technician-v1-2Training Outcome:
Successful completion of the apprenticeship may lead to permanent employment within SA Group
Employer Description:SA Group is a leading Cyber Security, P3M and Technical consultancy working collaboratively with customers to solve critical challenges. We combine exceptional delivery with the ability to call in highly technical, cyber or digital transformation specialisms at the right time, providing access to the deep expertise you need on a flexible basis.
After the apprenticeship:
Successful completion of the apprenticeship may lead to permanent employment within SA Group.
Further opportunities to grow within the company and take on more specialist roles.
What We Offer
Competitive salary and benefits package.
Opportunities for professional growth and certification.
Supportive and collaborative work environment.
Working Hours :Monday - Friday, Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Team working,Initiative,Physical fitness....Read more...
No two days are the same in our small but busy IT team. You'll be getting stuck into real work from the start, including:
Providing 1st line IT support to staff across our showroom and holiday parks - troubleshooting hardware, software, and connectivity issues
Managing user accounts and devices within our Microsoft 365 environment, including setup, configuration, and ongoing maintenance
Supporting our business systems, including internal databases and our Zoho Creator/ CRM platform used across sales, service, and stock management
Assisting with IT infrastructure tasks such as networking, access control systems, and on-site equipment
Contributing to IT projects, helping to test, document, and implement new systems and improvements across the business
Maintaining IT records and documentation, ensuring assets, issues, and changes are accurately logged
Training:
The apprentice will learn at Shrewsbury College London Road campus for one day per week day-release, with the remaining days of the week on site at Salop Leisure
Training Outcome:
Following completion of the apprenticeship role, progression is into a permanent IT Technician role, taking on more of the day-to-day support workload independently
Employer Description:Salop Leisure is a well-established, family-owned leisure and holiday park business based in Shrewsbury, Shropshire, in the West Midlands region of England.
What They Do
Salop Leisure is one of the UK's leading independent holiday home retailers and park operators. Their core business revolves around:
Holiday home sales – selling static caravans and lodges from leading manufacturers
Holiday park operation – managing and operating leisure parks across the region
After-sales & service – providing warranty, servicing, and maintenance for holiday home owners
Park ownership facilitation – helping customers find and site holiday homes on parks
Key Facts
Founded: The business has been trading for several decades, with strong roots in the Shropshire and Welsh borders area
Location: Headquartered in Shrewsbury, with parks and sales operations across mid-Wales and the Marches
Reputation: Known for a customer-focused, personal approach typical of a family-run business
Scale: A sizeable independent operator in a sector dominated by larger national chain
Working Hours :Monday - Friday, 8.30am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Analytical skills,Logical,Initiative,Patience,Site Safety Awareness....Read more...
As our IT Apprentice you will assist our Technology department with IT support, infrastructure maintenance, system configuration and troubleshooting, whilst developing core technical skills and completing a Level 3 apprenticeship within a fast-paced, real-world environment.
Here's a glimpse of what your journey could include:
Providing first-line technical support to both internal and external customers; including troubleshooting hardware, software and network issues
Assisting with the installation, configuration and maintenance of IT equipment
Supporting the setup and administration of user accounts, permissions and access controls across business systems
Helping to monitor IT systems, networks and infrastructure to ensure performance, security and availability
Assisting to maintain and update software, operating systems and security patches
Supporting cloud-based platforms and services
Working alongside the wider team across the service desk and projects to support with system upgrades, network improvements and new technology developments
Assisting with documenting IT processes, systems and troubleshooting guides
Supporting cybersecurity practices including antivirus management, password policies and incident reporting
Ensuring all IT support requests are logged, tracked and update through the helpdesk ticketing system
Training:As part of your Apprenticeship, you will be enrolled onto a IT Solutions Technician Level 3 qualification which normally runs for 2 years. You will be fully supported by our partnered training provider, Baltic Training, to achieve this qualification by having 1-2-1 advice and support, e-learning materials, and a whole team of experts on hand for advice and technical knowledge at your office.
Our dedicated Apprenticeship Team will support you every step of the way, helping you make the most of your opportunities and to achieve the goals you already have – and those you have yet to discover!Training Outcome:Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us.Employer Description:At Mitie, we’re the UK’s leading facilities management and professional services company. We deliver critical services that power businesses, communities, and individuals across the nation. Rock Power Connections are proud to be part of Mitie designing and building electrical infrastructure solutions across the UK, bringing high voltage power to the places it’s needed.Working Hours :Monday to Friday, 8.00am - 4.30pm.Skills: Communication skills,IT skills,Organisation skills,Problem solving skills....Read more...
The successful candidate will:
Support the IT Team in delivering an efficient and effective IT service across the College.
Assist in the support, maintenance, and troubleshooting of desktop operating systems including Windows, iOS, and ChromeOS environments.
Assist in the management and support of college-owned devices, including desktops, laptops, tablets, and mobile phones.
Develop working knowledge of enterprise IT systems, infrastructure, and cloud platforms (e.g. Microsoft 365, identity and access management, and cloud storage solutions).
Assist with the installation, configuration, and deployment of IT equipment and software.
Respond to support requests via service desk systems, email, and telephone, ensuring timely and accurate resolution or escalation.
Support the achievement of service level targets through effective task management and prioritisation.
Assist with diagnosing and resolving hardware faults, including arranging repair or replacement where required.
Maintain accurate records of incidents, service requests, and asset changes, ensuring all activities are documented appropriately.
Support asset management processes, including tagging, auditing, and tracking of IT equipment to ensure compliance and reduce risk.
Provide technical support for internal and external College events where required.
Adhere to all College policies, procedures, and quality assurance frameworks, including Health and Safety requirements.
Demonstrate a professional and customer-focused approach when supporting staff, students, and visitors.
Undertake any other duties commensurate with the level of the role as required by the IT Manager or senior leadership.
Ability to work collaboratively within a team environment.
Professional, approachable, and committed to maintaining high standards of service.
Commitment to safeguarding and promoting the welfare of young people and vulnerable adult.
Training:
Level 3 Information Communication Technician
Location - Darlington College, Central Park, Haughton Road, Darlington, DL1 1DR
Monday - Thursday, 8.30am - 5.00pm, Friday, 8.30am - 4.30pm with day release to college
Training Outcome:There may be an opportunity to secure a long term position after successful completion of the apprenticeship.Employer Description:Here at Darlington College, we provide a huge variety of courses to suit the ambitions of every single student. Whether you are leaving school, considering a return to education, looking to enhance your career development, an employer seeking training for your employees, or simply want to learn for fun – we have a course for you. Our college is a state-of-the-art facility which offers varied learning with inspirational teaching from a wealth of experienced tutors .Working Hours :Monday - Thursday, 8.30am - 5.00pm, Friday, 8.30am - 4.30pm with day release for study at Darlington CollegeSkills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Team working,Initiative,Proactive,Reliable....Read more...
This Apprenticeship involves learning and putting into practice the broad range of ICT technical support skills, including customer care.
As part of this role, you will be undertaking ICT Technical duties such as:
Providing first line helpdesk support to students, staff, contractors and visitors
Installing new software, hardware upgrades and replacing components as and when required
Maintaining the upkeep of the school i.t. inventory
Monitoring and logging helpdesk issues on the it support request system
Supporting staff setting up and preparing equipment around the school e.g. Assembly set up, presentation evening
Setting up laptops, projectors, whiteboards, sound systems as and when required, ensuring they are ready to use
Providing basic maintenance and cleaning support for all computer equipment and networks, including the connection and commission of new equipment and security marking
Using systems to set up accounts and reset passwords
Setting up and installing printers
Receiving and checking deliveries and associated invoices
The above list is not exhaustive, and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post
You will be based in our ICT Technical Office.
Your training and work experience will be structured to meet the requirements of a Level 3 ICT framework.
The working pattern for this role is all year round, i.e. 52 weeks.Training Outcome:While no promises can be made if the Level 3 apprenticeship is successfully completed there may be opportunities for continuing studying for a Level 4 qualification or a permanent position as an ICT Technician.Employer Description:Salendine Nook High School is over-subscribed, achieves good academic standards and has a reputation as a caring community. In the recent inspection in January 2025, OFSTED graded the school as ‘Good’ in all categories and hence ‘Good’ overall.
Salendine Nook High School Academy is a large, inclusive secondary school located in north‑west Huddersfield, West Yorkshire, serving students aged 11–16. Established in 1956 and now part of the Heritage Multi Academy Trust, the school has a strong local reputation for providing a high‑quality education grounded in its values of Aspiration, Unity and Achievement.
The school places a strong emphasis on relationships, wellbeing and pastoral care, alongside high academic expectations. Staff are highly committed to supporting students as individuals, helping them to become resilient, confident, and fully engaged in their learning. A broad curriculum and a wide-ranging extra‑curricular programme contribute to a positive school culture and strong student participation.Working Hours :Monday to Friday
8am- 4pm
37 hoursSkills: Communication skills,IT skills,Attention to detail,Problem solving skills,Windows and MS Office,Willingness to work,Reliability and responsibility,Punctuality,Patience and empathy,Customer focused attitude....Read more...
JOB DESCRIPTION
DAP is seeking a Quality Technician to join our team at the Baltimore Manufacturing Plant!
Our associates enjoy competitive pay in addition to a comprehensive benefits package that includes:
Pension Plan
401k with Company Match
Health/Dental/Vision Insurance
Paid Parental Leave
Stock Purchase Plan
...and much more!
Under the direction of the Quality Manager and Supervisor, this position will perform various tests and audits of materials/products including raw materials, packaging, and finished goods to ensure compliance with established specifications.
The facility is a 24/7 operation and, while you must be able to work any shift, the openings are currently for the following shift:
2nd shift (Monday to Thursday from 3:00 pm to 1:00 am)
Overtime is available/required. Associates earn double-time pay for all hours worked in excess of 50 hours in your standard work week!
Responsibilities:
Inspection and testing of incoming raw materials
Test, inspect, and approve batch samples
Perform and document equipment calibrations
Execute line and mixer audits throughout the shift to ensure product and process compliance
Ensure all DAP Quality Management System processes are followed
Maintain various reports and computer databases to record activities
Completes all required paperwork accurately and timely
Abides by plant safety policies and maintain appropriate housekeeping in the lab
Skills/Requirements:
1-2 years of experience in quality control
Familiarity with computer software (SAP, WinSPC)
Ability to lift 40 pounds regularly and ability to stand for periods of up to 3 hours
Acute attention to detail
Excellent communication skills within and outside of the Quality department
Pay Rate: Starting at $20.18/hr
About DAP
DAP is a market leading manufacturer, innovator and marketer of home repair and construction products including caulks, sealants, spray foam insulation, adhesives, and patch and repair products. DAP is part of RPM International Inc., a $6.1 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services.
You will find DAP products in the hands of professional painters, remodelers, builders, and do-it-yourselfers, and in 60,000 retail outlets, ranging from home centers and mass merchandisers to your local hardware, pro contractor channels and paint stores. DAP's eight manufacturing and distribution facilities in the United States of America and Canada service North America and the world.
At DAP, we hire the best people and give them a collaborative and rewarding work environment that empowers them to succeed! We support associates in continuous professional growth and collaborate on the steps it takes to get to the next level in their careers. Our associates enjoy a comprehensive benefits package including 401(k) with company match, pension, paid parental leave, competitive health insurance rates, employee stock purchase plan, tuition reimbursement, free wellness programs and more! Learn more about DAP's history, culture and benefits at www.dap.com/careers/
DAP - On the job since 1865.Apply for this ad Online!....Read more...
About the role:
Embark on your journey with our vibrant and fast-paced company as a full-time Technical Apprentice. You'll have the unique opportunity to learn and grow within our organisation, guided by a direct reporting line to the Service Desk Manager. Your primary role will involve providing Level 1 support to our clients, both remotely and on-site, as you gain valuable experience and knowledge in your apprenticeship. Strong communication and customer-centric skills, combined with a thirst for technical expertise, will be nurtured throughout your learning experience.
Responsibilities will include:
Answer and manager IT support via the helpdesk
Initial contact point for user inquiries and issues
Assist users in troubleshooting common IT problems
Gather and document issue details for tracking
Follow basic troubleshooting procedures
Log and manage support tickets requests
Communicate effectively with users
Collaborate with experienced support personnel
Escalation of complex issues
Contribute to documentation and knowledge sharing
Fully participate in apprenticeship scheme
Attend and actively engage in all scheduled training
What technical knowledge & experience you’ll bring to us:
A demonstratable interest in IT and/or related Technology markets
Thirst for Knowledge and a commitment to ongoing growth with a keen interest in Technology
Friendly, personable, and ambitious
High Attention to detail
Effective time management and organisational skills
Excellent telephone manner
Excellent communication and interpersonal skills
Strong analytical and problem-solving skills
Patience and empathy when dealing with end users.
Ability to prioritise tasks and meet deadlines
A focus on providing exceptional customer service
Training:
ICT (Information Communications Technician) Level 3 Apprenticeship Standard
You will also receive full training and support from the Just IT apprenticeship team to increase your skills
Your training will include gaining a Level 3 IT qualification
Training schedule has yet to be agreed
Details will be made available at a later date
Training Outcome:
Career progression opportunities
Possibility to secure a full-time position after successful completion of apprenticeship
Employer Description:At Couno we create partnerships that deliver premium technology solutions to enable efficiency and increase performance.Our Company Values are the foundation of our identity, underscoring the significance of your alignment with them right from the start of your journey with Couno.
Accountability – We all take responsibility for our actions with both our team and our customers to drive results.
Knowledge – In order to deliver a premium technology solution, we all take full responsibility for continuously developing our knowledge.
Performance – Every day we all strive for excellence in everything we do. We find solutions. Everything counts.
Team – We are one family, we have fun, we are professional, and we get work done.Working Hours :Monday - Friday, 9.00am - 5.30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Creative,Initiative,Motivated,Can do attitude,Troubleshooting,Passion for IT,Hardware and Software,Tech Savvy....Read more...
To maintain consistent and documented compliance with all relevant Safety, Health and Environmental (SHE), Good Manufacturing Practice (GMP), Data Integrity (DI), quality and best practice requirements
To plan and prioritise tasks, review and evaluate progress against objectives and investigate alternative scenarios
To identify and understand the requirements of internal and external customers and use creative thinking and problem solving to challenge assumptions, innovate, make new proposals and build on existing ideas
To analyse scientific data from various sources to improve understanding of the underlying processes
To assist other technical staff in the acquisition, visualisation and analysis of scientific data
To develop and implement procedures for the standardised acquisition and storage of data from the laboratory
To work autonomously to analyse, interpret and evaluate scientific data and present the results of an analysis clearly and concisely in written and oral form, including dissemination of work at internal/external events
To assist in the networking and automation of laboratory equipment
To assist in the integration of processes and equipment into CPI digital infrastructure, with a focus on data acquisition, control and automation. Additionally to ensure interoperability with systems such as those for inventory management and resource planning
To contribute to the development of specific technical projects and have a working knowledge of project management procedures; set up, planning and the execution of data analysis projects and report results within agreed timescales with the support of colleagues
To promote and ensure the application of quality standards relevant to the workplace and comply with the internal and external regulatory environment such as procurement, maintaining records, traceability & confidentiality
To share professional knowledge with colleagues and be responsible for own continuous professional development
To contribute to a culture of continuous performance improvement within the scientific and technical environment in alignment with company strategy and project deliverables
Training Outcome:Automation or Digital Technician / Junior Engineer
Focus:
Maintaining and optimising automated systems
Supporting PLCs, sensors, robotics, SCADA, or MES systems
Basic coding or scripting (e.g. ladder logic, Python, SQL)
Monitoring data, dashboards, and system performance
Fault finding and continuous improvement support
Automation Engineer / Digital Engineer
Focus:
Designing, programming, and commissioning automation solutions
Developing digital tools, dashboards, or data pipelines
Integrating hardware and software systems
Applying cybersecurity and data integrity principles
Leading small projects or system upgrades
Senior Automation Engineer / Digital Specialist
Focus:
Owning complex or business‑critical systems
Leading automation or digital projects
Setting technical standards and best practices
Mentoring apprentices and junior engineers
Driving efficiency, quality, and uptime improvements
Employer Description:At CPI we work with our partners to translate inventions into products and processes that enhance health and well-being, protect and improve our environment and increase productivity across industries. With a deep understanding of innovation processes and funding, outstanding technical expertise and industry relevant assets, we enable products and processes to be quickly and cost-effectively brought to market.Working Hours :Monday- Friday 08:30am- 5:00pm and Friday 08:30am- 4:30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Provide Level 1 and 2 technical support to users relating to all IT, telecoms and AV equipment
Maintain the site service desk, ensuring that users are kept informed in line with service standards
Install new IT equipment and install operating systems and software onto them as directed
Maintain network access rights, including creating individual new user accounts and archiving old ones
Create self-help and training resources to support end users.
Ensure that all IT equipment is kept clean, tidy and in a safe condition
Undertake routine and non-routine checks, maintenance, calibration, cleaning and fault investigation
Assist with the provision and support of IT equipment associated with meetings and other presentations
Assist with the preparation of IT equipment for events that will occasionally require out-of-hours working
Maintain and repair IT equipment, liaise with third-party maintenance and repair companies or seek specialist assistance to ensure safe and efficient operation
Diagnose and resolve workstation operating system and software problems, independently where possible, but seeking advice when necessary
Ensure the safe storage of equipment, materials and the disposal of waste and hazardous material in line with relevant regulations, guidelines and procedures
Maintaining records of stock and loans of equipment and materials, identifying when new stock is required and taking receipt of stock deliveries
Undertake annual stocktaking
Delegated responsibility for petty cash and the purchase of relevant items locally when authorised, assessing the availability of suitable alternatives in line with best value principles and maintaining records of transactions and expenditure in accordance with financial procedures
Undertake clerical duties when necessary
Actively contribute to training, support and development of other IT Services team members
Data Protection and Safeguarding:
Work within the requirements of Data Protection at all times
Understand your responsibilities in relation to safeguarding and child protection and how to highlight an issue/concerns
General:
The post-holder will be expected to exemplify the values of Respect, Opportunity, Collaboration and Aspiration and demonstrate trust behaviours as outlined in the company policy
The post-holder will be expected to undertake any appropriate training provided by the Trust to assist them in carrying out any of the above duties
The post-holder will be required to promote, monitor and maintain health, safety and security in the workplace. To include ensuring that the requirements of the Health & Safety at Work Act, COSHH, and all other mandatory regulations are adhered to
An Enhanced Disclosure with the Disclosure and Barring Service (DBS) will be undertaken before an appointment can be confirmed. https://www.gov.uk/government/collections/dbs-filtering-guidance ‘
Person Specification
Minimum 3 GCSEs (including English and maths)
Good communicator
Professional and approachable
Able to problem-solve
Excellent written and verbal communication skills
Good planning and organisational skills
Ability to prioritise and multitask
Ability to diagnose and troubleshoot issues
Ability to use own initiative and work unsupervised when appropriate to do so
Committed to Equality and Diversity
Committed to own continuing professional development
Be able to work outside normal working hours when required, notice given
Training:During this advanced apprenticeship, you will learn a vast range of knowledge, skills and behaviours, covering topics such as:
Data Security
Hardware & Software
Computer Networking and so much more.
You will undertake the ground-breaking Professional Apprenticeships Information Communications Technician Level 3 qualification. Professional Apprenticeships are an Ofsted Outstanding rated training provider and hold the title of Bristol and Bath Apprenticeship Training Provider of the Year for 2021.
The programme is designed to mould you into a high-level, all-rounded technician. You will learn in detail about:
Cloud & Mobile Technologies
Technical Problem Solving
Advanced-Data Security
Computer Networks
IT Communication & much more.
These modules are designed to jump-start your career and make you stand out in an increasingly competitive field, boosting your future earning potential.Training Outcome:There is the potential for this role to become permanent following successful completion of the apprenticeship for the right candidate.Employer Description:This is an incredible opportunity to work for a busy IT helpdesk, learning to work as part of a technical team from experts in their field. Working Hours :This role is Monday to Friday and full training will be provided as part of an Advanced IT Apprenticeship.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Provide Level 1 and 2 technical support to users relating to all IT, telecoms and AV equipment
Maintain the site service desk ensuring that users are kept informed in line with service standards
Install new IT equipment and install operating systems and software onto them as directed
Maintain network access rights including creating individual new user accounts and archiving old ones
Create self-help and training resources to support end users
Ensure that all IT equipment is kept clean, tidy and in a safe condition
Undertake routine and non-routine checks, maintenance, calibration, cleaning and fault investigation.
Assist with the provision and support of IT equipment associated with meetings and other presentations
Assist with the preparation of IT equipment for events that will occasionally require out of hours working
Maintain and repair IT equipment, liaise with third-party maintenance and repair companies or seek specialist assistance to ensure safe and efficient operation
Diagnose and resolve workstation operating system and software problems, independently where possible but seeking advice when necessary
Ensure the safe storage of equipment, materials and the disposal of waste and hazardous material in line with relevant regulations, guidelines and procedures
Maintaining records of stock and loans of equipment and materials, identifying when new stock is required and taking receipt of stock deliveries
Undertake annual stocktaking
Delegated responsibility for petty cash and the purchase of relevant items locally when authorised, assessing the availability of suitable alternatives in line with best value principles and maintain records of transactions and expenditure in accordance with financial procedures
Undertake clerical duties when necessary
Actively contribute to training, support and development of other IT Services team members
Data Protection and Safeguarding:
Work within the requirements of Data Protection at all times
Understand your responsibilities in relation to Safeguarding and child protection and how to highlight an issue / concerns
General:
The post-holder will be expected to exemplify the values of Respect, Opportunity, Collaboration and Aspiration and demonstrate trust behaviours as outlined in the company policy
The post-holder will be expected to undertake any appropriate training provided by the Trust to assist them in carrying out any of the above duties
The post-holder will be required to promote, monitor and maintain health, safety and security in the workplace
To include ensuring that the requirements of the Health & Safety at Work Act, COSHH, and all other mandatory regulations are adhered to
An Enhanced Disclosure with the Disclosure and Barring Service (DBS) will be undertaken before an appointment can be confirmed. https://www.gov.uk/government/collections/dbs-filtering-guidance ‘
Person Specification:
Minimum 3 GCSEs (including English and maths)
Good communicator
Professional and approachable
Able to problem-solve
Excellent written and verbal communication skills
Good planning and organisational skills
Ability to prioritise and multitask
Ability to diagnose and troubleshoot issues
Ability to use own initiative and work unsupervised when appropriate to do so
Committed to the Equality and Diversity
Committed to own continuing professional development
Be able to work outside normal working hours when required - notice given
Training:During this advanced apprenticeship, you will learn a vast range of knowledge, skills and behaviours, covering topics such as:
Data Security
Hardware & Software
Computer Networking and so much more.
You will undertake the ground-breaking Professional Apprenticeships Information Communications Technician Level 3 qualification. Professional Apprenticeships are an Ofsted Outstanding rated training provider and hold the title of Bristol and Bath Apprenticeship Training Provider of the Year for 2021.
The programme is designed to mould you into a high-level, all-rounded technician. You will learn in detail about:
Cloud & Mobile Technologies
Technical Problem Solving
Advanced-Data Security
Computer Networks
IT Communication & much more.
These modules are designed to jump-start your career and make you stand out in an increasingly competitive field, boosting your future earning potential.Training Outcome:
There is the potential for this role to become permanent following successful completion of the apprenticeship for the right candidate
Employer Description:This is an incredible opportunity to work for a busy IT helpdesk, learning to work as part of a technical team from experts in their field. Working Hours :This role is Monday to Friday and full training will be provided as part of an Advanced IT Apprenticeship. Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
About the Company:
Our client is a leading eCommerce software provider based in Leicester (20-minute walk from the train station). Their mission is to reimagine eCommerce by enhancing search, discovery, and customer engagement through a standout suite of innovative apps.
About the Role:
As a First Line Support Analyst, you’ll be the first point of contact for our customers, helping them get the most from our products and resolving issues efficiently.
You’ll build practical experience in:
Customer support and communication
Troubleshooting and problem-solving
Working alongside technical teams and developers
Understanding how a global SaaS business operates
Your key responsibilities will include:
Efficiently responding to enquiries via live chat
Taking full ownership of customer enquiries from the initial chat to diagnosing problems and providing updates throughout the process
Escalating complex issues to senior team members (product specialists) and developers by logging support tickets
Creating accurate instant set-ups via live chat, sharing articles and creating snippets
Enhancing our support centres by identifying when articles need updating and reporting back to your lead
What We’re Looking For:
GCSE Grade C/4 or above in Maths & English (or equivalent)
Important Eligibility Note: To qualify for government apprenticeship funding, applicants must not already hold an IT-related qualification at Level 3 or higher (e.g., A-Levels, BTEC, Degree, or Masters in a computing subject). This program is designed to provide substantially new skills; therefore, candidates with prior advanced qualifications in this field are ineligible as they would be considered overqualified under current funding rules.
We want to hear from you if you’ll bring:
Effective Communication: You're skilled at expressing yourself clearly, both in writing and speaking, across various platforms.
Multitasking Ability: You can handle multiple tasks efficiently, ensuring all are completed successfully
Logical and Quick Thinking: You approach problems with clear reasoning and can think on your feet to find solutions
Customer Experience Passion: You're enthusiastic about enhancing the experience for our customers, always aiming to exceed their expectations
Self-Motivation and Team Spirit: You're eager to learn, driven to achieve your best, and thrive when collaborating with others
Why Join Us?
Customers at the heart: We make our customers the stars of our show and help them thrive. When they grow, so do we. We obsess over their needs so we can dream big on their behalf
Purposeful progress: We harness our ingenuity to keep levelling up and growing stronger. We take initiative, think boldly, and don’t settle for the status quo. Every risk teaches us something new
Endless innovation: We take action, refine our work, and drive meaningful growth for each other and our customers. Humble in our pursuit, we continuously seek to improve
Always open: With transparency, we simplify the complex, collaborate globally and empower everyone
We believe openness in our communication with customers, partners, and team members is essential for building strong relationships
Private Medical Insurance
Training:Training & Development:
You will complete a Level 3 Digital Support Technician Apprenticeship, covering:
Operate digital information systems
Digital architecture (physical storage vs cloud, the role of operating systems and servers)
Maintaining end-user systems (software, hardware and operating systems)
Information security principals
System security
Account management (optional)
Managing & analysing data
Digital marketing
This apprenticeship offers blended learning, combining online training with practical workplace experience, setting you up for a successful career in IT.Training Outcome:
This apprenticeship offers blended learning, combining online training with practical workplace experience, setting you up for a successful career in IT
Employer Description:Our client is a leading eCommerce software provider based in Leicester (20 minute walk from train station). Their mission is to reimagine eCommerce by enhancing search, discovery, and customer engagement through a standout suite of innovative apps.Working Hours :Monday - Friday, a variation of standard office hours. Shifts to be confirmed.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Patience....Read more...
Assist and direct staff or customers when support tickets are raised
Support projects team with customer IT projects, including preparing IT equipment, EPOS and other scripted functions, to prepare equipment for live customer projects for our blue-chip client base
Identify and implement, where requested by management, any necessary technological advances for enhancing business products and services
Maintain and update existing products and services and provide documentation to support and educate employees and customers in said use where applicable
Support and maintain software and hardware used in the organisation's day-to-day operations and services
Provide an excellent level of service to our customers, being professional and courteous at all times
In addition to the above there may be other duties to carry out in relation to business/customer operational needs as and when required by your line manager to include supporting the warehouse and projects team at busy times and when the helpdesk is not busy. The role will require you to provide excellent levels of service to both internal staff and external customers.
Duties & Responsibilities:
Be considered technical trouble-shooter or, ‘go-to’ person in the event of requirement for first line technical support customer issues fully supported by your colleagues
Be nominated support for all matters pertaining to IP Protect Lite, WiFi, Loyalty and Chip & PIN solutions within our customer base
Respond in an organised, timely manner to all support issues received inbound across customer base customers and/or sales consultants and be able to perform technical and non-technical system maintenance to support a user or the team, i.e. password resets, running reports, firewall management, rule setting, managing authorised devices and responding to alerts regarding unauthorised devices on the network etc.) All training provided and internal support of your role
Ensure support tickets are responded to and resolved within internal and customer set SLAs where applicable
To carry out remote installs and telephone support while customer's self-install
Read manuals, periodicals, release updates and technical reports to learn ways to further respond to issues and questions in respect of all systems and network(s)
Provide technical pre-sales support to sales, as and when required
Provide out of hours’ support as and when required and agreed with your line manager
Training:The classroom training for the Digital Support Technician comprises of 3 modules. The apprentice will attend the training in an online classroom with their designated JBC trainer.
The modules taught are:
Core Support & Security
Digital Support & Communication
Technical Support & Training
Each module is delivered remotely over five consecutive days, with the training weeks scheduled at intervals throughout the apprenticeship.Training Outcome:
As well as the chance to receive full on-the-job training throughout, by the end of the apprenticeship you’ll have gained nationally accredited qualifications
The company also aims to offer the apprentice a permanent role at the end of the training (subject to successfully completing course and objectives.)
Employer Description:With a legacy that spans more than two decades working with major high street retailers, EIT are the installer of choice for your complete installation needs.
Our management team has combined experience of more than 75 years and there are very few situations that we have not experienced or solved when challenges are presented.
No job is too big or small and, with an enthusiastic and dedicated project management team, highly trained to work with PRINCE2 methodology, we are well placed to service all of your installation needs.
We are accredited installers for Point to Point Encryption (P2PE) and for a vast range of other peripheral services such as cabling and network infrastructure, Telecoms, Electrical, Audio Visual and much more.
So often, it's the installation that can make or break the IT project budget. Delays and disruption arising from poorly managed deployment can waste time, tie up your IT resources and damage business performance. Here at EIT we pride ourselves on project delivery being right first time, on-time and...within budget!Working Hours :4 days on, 2 days off and cover weekends and Bank Holidays.
Early Shift: 8.00am - 5.00pm. Late Shift: 11.00am - 8.00pm. Sunday Shift: 10.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative....Read more...
The IT team supports all staff and volunteers working across multiple sites in southeast London. This includes our Sydenham and Orpington sites, our shops, and the ability for people to work remotely.
Our IT department includes the following functions:
An in-house IT helpdesk support team that provides telephone, virtual and deskside support for common IT issues (Account management and administration, IT hardware/software issues, printing, telephony, etc.)
This includes a 24/7 out-of-hours on-call service for clinicians/staff who require IT support outside of core office hours
Support for the core networking, server infrastructure, and associated design and maintenance
This is provided by a combination of external contractors and our in-house IT team
In-house Database administration which provides detailed analysis, reports and design changes to our Patient Record System (as well as to HR and other departmental database systems as necessary)
Development and implementation of Ad-Hoc Projects – such as IT Equipment rollouts, upgrades to IT infrastructure, and implementing new systems according to organisational need
This work is carried out by a combination of internal and external IT resources
Primary Job Purpose:
To provide excellent customer service to all those requiring IT support onsite and offsite (using provided remote IT support tools)
To record all requests for IT support on the IT helpdesk system, escalating any priority calls as required
To respond to and resolve first line IT support queries as per IT service desk SLA
Assist with setting up and maintaining computers, laptops, mobile devices, user accounts and AV devices
Support common software applications (e.g. Microsoft 365, email, collaboration tools)
Distribute and install print toners when required
Escalate more complex issues to senior IT staff or external providers
Other activities and IT related projects, including the logging of IT assets, following the joiners and leavers process, and assisting the IT team with software patching, desktop upgrades, IT equipment office moves and support the IT team with IT project work as required
Support staff with the use of IT and AV equipment
Learn and follow IT policies, data protection, and cybersecurity best practices
C1: Customer Focus:
Attend to and manage IT service desk phone calls, providing suitable responses and ensuring the creation of a helpdesk ticket for every call on the IT Helpdesk system
Address and resolve first-line IT support calls through email, telephone, and talking to the user
Provide desk-side support by visiting staff when necessary to resolve issues
Respond to faults, assistance requests, and change requirements
Ensure that the IT new starter, mover and leaver process is followed
Collaborate with other IT staff to assist in project work
C2: Self-Management and Problem Solving:
Identify and flag IT helpdesk calls which are impacting staff
Whenever possible, aid the IT team in tasks such as software patching, desktop upgrades, and other IT-related projects
Ensure that incoming and outgoing IT assets are properly labelled and recorded in the IT asset management system
C3: Working with Others:
Work with the IT team to help deliver projects, system builds and application installations
Provide temporary cover for the IT Support team in their absence
Provide first line support to staff who require assistance with Microsoft applications
Training:
An apprenticeship includes regular training with a college or other training organisation
At least 20% of your working hours will be spent training or studyingInformation Communication Technician Level 3 apprenticeship standard
You will also receive full training and support from the Just IT Apprenticeship team to increase your skills
Your training will include gaining a Level 3 Information Communication qualification
Training Outcome:
Over 90% of our apprentices move on to permanent full-time employment in the tech industry
There are also opportunities to extend your training with a higher-level Apprenticeship Programme
Just IT have already helped over 1000 people start their tech and digital careers with an apprenticeship
Employer Description:A warm welcome to St Christopher'sWe are proud to offer world class palliative and end of life care to everyone who needs it, whenever or wherever that may be. We are also here for the people closest to you.
We passionately believe in the words of our founder, Dame Cicely Saunders, who said: “You matter because you are you and you matter until the last moment of your life.” That means we’ll listen to your story, adapt our treatments and advice to suit your particular needs, and we won’t stop until we can give you the best possible support.
The hospice itself is a friendly, vibrant place, and as unlike a traditional hospital as we can make it. But rest assured, our medical and nursing care is excellent and our clinical teams are highly professional and devoted to doing their best for you.
However, as we often say, we’re more than just a hospice. We are proud of our community programmes that offer practical, emotional and spiritual support to over 7,500 people in the local area, most of whom we will help to continue living at home. If you’re one of them, we are ready to help you too.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
