Microsoft 365 and Azure fundamentals
Cloud service delivery and virtual network management
Operating systems, hardware basics, and remote device support
Backup solutions, disaster recovery, and security best practices
Network troubleshooting, VPNs, and firewall configuration
IT support methodologies aligned with real client environments
Training Outcome:This is a great opportunity for you to develop skills that will enhance your networking career. On passing your Primary Goal apprenticeship, you will gain professional recognition for the Register of IT Technician (RITTech).We also offer a progressive step in some cases, onto our Level 4 Network Engineer apprenticeship programme.Employer Description:Davis Ground IT Services represents the evolution and unification of two longstanding Midlands-based IT support companies - Davis IT Solutions and IT Services Support. With a collaborative history spanning over 18 years, our merger in August 2018 marked a significant milestone, instantly doubling our resources and combining our extensive expertise in IT support services.Working Hours :Full-time Monday to Friday – Working hours 9:00am – 5:30pm. In person at the Coventry office.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative....Read more...
OverviewWe are seeking an IT Apprentice looking to build a career in First Line IT Support. This is an 18-month opportunity to complete a Level 3 Information Communication Technician qualification whist also earning a competitive salary and gaining all the hands-on experience needed to gain this useful qualification.
Duties
Providing, first line technical support for IT enquiries.
Undertaking day-to-day maintenance of printers, end-user devices and core systems.
Assisting the IT team in the administration of VOIP and telephony systems.
Undertaking software and hardware installs.
General user administration, including account creation, management and deletion.
Apple product administration through an MDM (Mobile device management) including iPad and iPhone devices.
General asset management duties including updating the asset register to ensure accurate records of all assets.
Undertaking system checks and scheduled maintenance support activities.
Supporting maintenance and installation of cabling and AV (Audio Visual) equipment.
Basic network administration, including Wi-Fi network admin, web filter and firewall administration and network cabling installations.
Undertake research to help solve ICT problems and to develop personal skills.
Assisting with identifying and sharing opportunities for service improvement and the development of ICT systems and services.
Training:
Level 3 Information Communications Technician Apprenticeship Standard.
Functional Skills in maths and English if required.
Blended on/off the job training and location to be confirmed.
Training Outcome:
Full-time employment is expected once the apprenticeship is complete.
Further training opportunities with Higher Level Apprenticeships are also available.
Employer Description:Our company has focused on building a team of IT specialists and experienced support technicians to provide effective support, both internally and externally.Working Hours :Monday - Friday, between 9.00am - 5.00pm.Skills: Communication skills,IT skills,Customer care skills,Problem solving skills,Logical,Team working....Read more...
Overview - We are seeking an IT Apprentice looking to build a career in First Line IT Support. This is an 18-month opportunity to complete a Level 3 Information Communication Technician qualification whist also earning a competitive salary and gaining all the hands-on experience needed to gain this useful qualification.
Duties:
Providing, first line technical support for IT enquiries
Undertaking day-to-day maintenance of printers, end-user devices and core systems
Assisting the IT team in the administration of VOIP and telephony systems
Undertaking software and hardware installs
General user administration, including account creation, management and deletion
Apple product administration through an MDM (Mobile device management) including iPad and iPhone devices
General asset management duties including updating the asset register to ensure accurate records of all assets
Undertaking system checks and scheduled maintenance support activities
Supporting maintenance and installation of cabling and AV (Audio Visual) equipment
Basic network administration, including Wi-Fi network admin, web filter and firewall administration and network cabling installations
Undertake research to help solve ICT problems and to develop personal skills
Assisting with identifying and sharing opportunities for service improvement and the development of ICT systems and services
Training:
Level 3 Information Communications Technician Apprenticeship Standard
Functional Skills in maths and English if required
Blended on/off the job training and location to be confirmed
Training Outcome:
Full-time employment is expected once the apprenticeship is complete
Further training opportunities with Higher Level Apprenticeships are also available
Employer Description:Our company has focused on building a team of IT specialists and experienced support technicians to provide effective support, both internally and externally.Working Hours :Monday - Friday, between 9.00am - 5.00pm.Skills: Communication skills,IT skills,Customer care skills,Problem solving skills,Logical,Team working....Read more...
Assist in providing comprehensive IT support, troubleshooting hardware, software, and network issues
Play a pivotal role in improving the business's cybersecurity measures, focusing on Microsoft 365 security tools and features
Involve in the configuration and maintenance of Microsoft 365 applications, emphasizing security and data protection (Exchange Online, SharePoint Online, Microsoft Desktop Apps)
Contribute to securing our Microsoft RDS and Access EasyBuild accounting system against potential cyber threats
Support the management of device configurations and enhance security protocols using Intune
Collaborate in the implementation of IT strategic plans with a key focus on developing robust cybersecurity frameworks
Participate in specialized training sessions and workshops centered around cybersecurity, Microsoft 365, and other relevant technologies
Actively ensure adherence to the latest best practices in IT security, data protection, and compliance
Training:
Information Communications Technician Level 3 Apprenticeship Standard
Training Outcome:
Opportunity to work within other departments
Learn more about finance and payroll
Working full time within the admin team
Possibilities for promotion
Employer Description:MCS is an independently owned Building Services provider who specialise in the design, installation & delivery of building services solutions, covering all aspects of mechanical and electrical engineering installations.Working Hours :Monday - Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Administrative skills,Team working....Read more...
Due to continued growth, Eat IT Drink IT are currently looking for an IT Apprentice to join their team in their Leeds office; if you have a varied technical knowledge, solid problem-solving abilities, exceptional communication skills coupled with a proactive attitude, this is the role for you. The main responsibility of the role will be to go out to client sites providing network support with and without a manager. The candidate must drive as you will be potentially going out to clients a few days at a time.
Your duties and responsibilities in this role will consist of:
Troubleshooting
Configure networks
Network cabling – Cat5 and Cat 6
Connect computer network devices such as modems, routers, computers, servers and switches.
Go out to client sites working on technical issues, providing IT and Network support
Look at hardware errors adding ram, hard drives - upgrading Windows OS
Setting up routers
Provide excellent customer service
Training:Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.
Successful completion of this apprenticeship gives you an accredited Level 3 IT Support Technician qualification, with training in how to:
Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras
Address IT issues by prioritising in response to customer service level agreements
Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets
Support the roll out of upgrades or new systems or applications
For a full list of programme modules visit: https://velocity-pt.co.uk/Training Outcome:
The role offers long term security and the opportunity to progress into a permanent position
Employer Description:Eat IT Drink IT are a full-service IT Solutions Provider working with hospitality customers across the UK, delivering superb levels of support. Our team of highly experienced engineers are thoroughly committed to improving IT in the hospitality sector; giving staff confidence in the products they offer, whilst ensuring that systems are safe, secure and reliable. Eat IT Drink IT is a one-stop shop and are rightly proud to be the go-to people within our customer base for anything technology-related.Working Hours :Monday to Friday, 9.00am to 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Log and respond to IT support tickets, helping users with common technical issues such as login problems and connectivity
Set up and configure new hardware, install software, and assist with onboarding new users
Shadow experienced support staff to learn how to diagnose and resolve more complex technical problems
Monitor system alerts and flag issues to the team for further investigation
Keep records up to date by documenting support tickets and updating internal guides and knowledge bases
Training:Training schedule has yet to be agreed. Details will be made available at a later date.Training Outcome:After successfully completing the apprenticeship, you could progress into a full-time IT Support Technician role within our team. Employer Description:Valetech Solutions Ltd is a dynamic and growing technology company that specialises in delivering innovative IT support and digital solutions to a wide range of clients. Our mission is to provide exceptional service, cutting-edge technical expertise, and practical solutions that empower businesses to succeed in a digital-first world.
We pride ourselves on our supportive team culture, continuous professional development, and a genuine passion for technology. Whether we're helping a small business secure its systems or supporting a large client with complex infrastructure, we’re committed to excellence and collaboration.
As an apprenticeship employer, we’re enthusiastic about nurturing new talent and offering real career opportunities for those ready to learn and grow in the tech sector.Working Hours :Monday to Friday 9am to 5:30pm.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Patience....Read more...
Provides 1st, 2nd and 3rd line support to staff by way of advice and making direct, operational changes to ICT systems whilst delivering value to ensure the Service delivery is of a high and professional quality for all users
Support systems and implementation involving infrastructure and security and making relevant upgrades and changes under the direction of the Senior ICT Manager
Project manage infrastructure and security initiatives under delegated authority from the Senior ICT Manager
Implement and maintain security systems to protect hardware, data and confidential information in a segmented and flexible manner
Training:
Network Engineer Level 4 Apprenticeship Standard
Training Outcome:
Network Engineer
School IT Technician
Employer Description:Horizon Academy Trust is a caring community of children, parents, staff and governors. Together we continually strive to provide a happy, supportive and safe environment for children to learn and realise their potential. This post presents the right candidate with the chance to make a significant contribution to the future development of the Trust and to the outcomes of our pupils.
We can offer:
• The opportunity of working within a supportive, friendly environment in a well-run and respected Trust.
• Pension Scheme.
• Term-time hours
• CPD opportunities
As an employee of the trust you may be required to work at other schools within the MAT.Working Hours :Monday - Thursday, 8.30am - 4.30pm and Friday, 8.30am - 4.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative....Read more...
Providing technical support to users via phone, email, and remote tools like ISL
Managing user accounts, resetting passwords, and configuring MFA in Microsoft 365
Installing, updating, and troubleshooting software on Windows, macOS, iOS, and Android
Monitoring systems using tools like N-Able and NinjaOne and ensuring SLAs are met
Setting up and maintaining hardware including networks, VoIP systems, and end-user devices
Conducting regular patching and software updates using Intune and Jamf School
Supporting LAN, VPN, and broadband setups, and working with devices from Unifi, TP-Link Omada, and Draytek
Writing and using PowerShell scripts to automate tasks and support system configurations
Documenting tasks and updates in the ticketing system and communicating progress via Teams and 3CX
Training:
Information Communications Technician Level 3 Apprenticeship Standard
Training Outcome:
Possible full-time position with the business
Employer Description:At Ark Technology, they're more than just an IT provider — they're a values-driven business that empowers schools, charities, and community organisations with technology that makes a difference.
Based in Wigan, they offer IT support, cloud services, device management, and security solutions to clients across the North West. With a strong reputation for integrity, technical excellence, and putting people first, Ark Technology is the perfect place to start your journey in IT.Working Hours :Monday - Friday, 9.00am - 5.30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Team working....Read more...
Your duties will include:
Primarily providing IT support for office/remote employees for computers, printers, emails, and various applications
Diagnosing, resolving, and documenting problems, liaising with end users and vendors as required
Maintaining and reviewing department asset register, documentation, FAQs, procedures, and policies
Assisting with employee onboarding and offboarding including provisioning of user hardware and accounts
You will be comfortable working within a fast-paced and forever changing environment, operating across multiple projects simultaneously.Training:
Information Communications Technician Apprenticeship Standard Level 3
Training will be delivered both in College and in the workplace
Training Outcome:
Potential position upon completion of the apprenticeship
Employer Description:Since 1937 Permali has been a sector leader in the manufacture, design, and qualification of composite and PU material solutions for the defence, aerospace, health, rail, automotive, and many other engineering sectors that require compliance with complex regulatory frameworks.
Products we make include a vast range of bespoke FRP composite panels, components, and systems, based on a wide variety of resins, fibres, cores, and adhesives. Permali’s product range is extended further with the inclusion of our Tuftane® products, a range of aromatic thermoplastic polyurethane (TPU) elastic films.
Permali operates internationally from a large 10,500 m2 manufacturing facility based in Gloucester, UK.Working Hours :Monday - Thursday, 08:30 - 16:45 and Friday, 08:30 - 16:15Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Initiative....Read more...
Your duties will include:
Providing IT Technical Support to students and staff in the use of IT equipment including, troubleshooting hardware and software faults along with installations and maintenance.
Supporting the IT provision at our 3 campuses in Gloucestershire, we are a team of circa 13 with experience in all aspects of ICT.
You will be part of this team and contribute to supporting the College and its many staff/students, while learning new technologies and gaining valuable experience.
This is a varied and challenging role and you will be expected to provide a professional and friendly service to both internal and external customers. You will deal with customers face to face, on the telephone and through electronic enquiries.
Training:Information Communications Technician Apprenticeship Standard Level 3. Training will be delivered both in college and in the workplace.Training Outcome:Potential position upon completion of the apprenticeship.Employer Description:Gloucestershire College is an education provider with campuses in Cheltenham, the Forest of Dean and Gloucester.
We deliver a range of professional and technical training, including T Levels and full-time courses for school leavers, apprenticeships, university-level courses, and courses for adults including online, short and part-time courses, just for fun courses and JobSmart programmes for pre-employment.
All of our learners benefit from tailored support and development throughout journey to higher education or employment.Working Hours :Monday – Thursday 08:30 – 17:00,
Friday 08:30 – 16:30,
(1 hour lunch break).Skills: Communication skills,IT skills,Organisation skills,Administrative skills,Logical....Read more...
At Saints Peter and Paul, we focus on being respectful, aspirational, and compassionate. Every member of staff plays a key role in promoting these values and the school is proud of its open, collaborative, supportive and forward-thinking culture.
The apprentice will support the installation, maintenance, availability, and security of the network, including its hardware and software. You will maintain systems as directed by the Network Manager, including but not limited to the IT Helpdesk ticketing system.
Supporting the faculties in their use of ICT to enhance teaching and learning and understanding how new technologies can deliver a better experience for students in the classroom, will also be integral to this role.
Duties include:
Assist in the installation, maintenance, availability and security of the school’s network, hardware, and software
Monitor and respond to tickets which are logged via the helpdesk
Prioritising and resolving issues in a supportive and efficient manner and escalating only more complex tickets to the Network Manager
Ensuring classroom IT, AV equipment and software is maintained and ready to be used, taking into account the requirements of teaching staff
Maintenance of device, including organising termly checks on trolleys and IT suites to ensure they fully function for students to use
Supporting the smooth running of all school systems ensuring that all critical systems are working and if there is an issue with them it is resolved quickly and efficiently
Monitoring the schools e-safety/filtering software, including checking and adding/removing websites from relevant staff/student filters
Maintaining new and existing accounts are working within the school’s local network through Active Directory, Group Policy, and Office 365/Azure
Supporting Students and Staff with access to school communication systems such as Class Charts
To support school staff in in improving their knowledge of IT systems which will help their knowledge and use of IT within the school, including Cloud services such as Office 365
To participate in training and other learning activities and performance development as required
Support faculties to utilise the IT they have available in their classrooms and help them to identify how new technologies could improve the experience for staff and students
Health and Safety:
Ensure maintenance of specialist equipment, check for quality and safety, and undertake repairs if suitable, as required, arranging other repairs or modifications to be carried out
Undertake Health and Safety in the workplace training
Other:
Undertake personal development through training and other learning activities
Attend and participate in meetings as required
Be aware of and comply with policies relating to child protection, health and safety, security, confidentiality and data protection, reporting concerns as appropriate
Be aware of and support difference to help ensure everyone else has equal access to the facilities and feels valued, respecting their social, cultural, linguistic, religious, and ethnic background
Training:
Information Communication Technician - Support Technician
Fortnightly attendance at Riverside College, Widnes
Training Outcome:The successful apprentice may be able to apply for internal opportunities if these arise. Employer Description:Saints Peter and Paul Catholic High School in Widnes (or ‘P and P’ as it’s known locally) is one of the highest attaining secondary schools in the borough of Halton. A popular choice of high school for families across Widnes, Runcorn, and the surrounding areas of Liverpool and Warrington, we are committed to delivering our vision of creating an inclusive community of excellence and opportunity. In July 2022, we were delighted to be once again awarded ‘Good’ status by Ofsted. During this inspection, we received exceptional praise over the quality of teaching in our school, the pastoral support we provide to our children, and our ambitious subject curriculum.Working Hours :This is a full-time role, including school holidays.
The Apprentice will work Monday to Friday, 08:00 to 16:00 each day, with weekly attendance in college.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Team working,Reliable and trustworthy,Proactive approach,Adaptable,Discreet, patient and calm,Willing to learn,Good time management....Read more...
Provide effective professional IT support for Timpson group colleagues when requesting IT help
Maintain call logging processes to support efficient IT support response
Respond to queries and call outs in a timely manner and keep colleagues up to date with progress
Establish good working relationships with users both internal and external contacts
Troubleshoot network/desktop problems effectively through diagnosing and solving hardware and software faults
Provide support documentation including procedural documentation as required
Ability to prioritise and manage workloads
You may on occasion be expected to provide cover for other members of the IT team and therefore must be flexible in both your hours of work and responsibilities
Any other general duties within the IT support to support the tea
Training:Information Communications Technician Level 3.Training Outcome:The successful candidate may be offered full-time employment.Employer Description:Timpson is a name you can trust. Choose from our huge range of products and services, then either pop into your local store or place an order online. There is always more than meets the eye with Timpson. One of the secrets of our success as the UK's leading retail service provider is our ability to develop new ideas and diversify. This isn't just shown in the number of services that we offer but also in the different companies that form part of the extended Timpson family. Timpson, Timpson Locksmiths, Max Spielmann, Snappy Snaps, Tesco Photo, Johnson's Dry Cleaners and Jeeve.Working Hours :Monday to Friday 9am to 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working....Read more...
Working directly with laptops, PCs, and servers
Learning to assess, grade, and decide whether equipment should be repaired or recycled
Completing tasks like: - Data destruction - Installing software and drives
- Manual building of devices - Tracking assets through our ERP system
Running multiple software tools and ensuring smooth system integrations
Supporting and improving workflow across the team
Using KPIs to measure personal and team performance
Helping meet service level agreements (SLAs) with our customers
Assisting in other areas of the business when needed
What We’re Looking For
A genuine interest in IT and technology
Punctual, self-motivated, and well-presented
Eager to learn and take ownership of your development
Good communication and teamwork skills
Comfortable working with both hardware and software
Able to follow processes, stay organised, and manage time well
Training:
The apprentice will be enrolled on the Level 3 Information Communication Technician apprenticeship
Day-release training takes place at Burnley College
Training Outcome:The apprentice may secure full-time employment on successful completion of the apprenticeship. Employer Description:Our Vision:
A world where no tech is wasted – and every device creates opportunity.
Our Mission:
Make tech go further. Cut waste. Create impact.
Our Values:
Fast. Clear. Customer Focused
Be Trusted
Create Impact
Back the Underdog
Always Improve
We’re a purpose-driven company that believes in second chances – for tech and for people. As part of our team,
you’ll be supported to grow, learn, and thrive.Working Hours :Monday–Friday, 9am–5pm (with early finish every other Friday)
30 minute lunch break.Skills: Communication skills,IT skills,Problem solving skills,Team working....Read more...
Respond to incoming support tickets, calls, or emails to assist users with IT issues and queries.
Troubleshoot basic hardware and software problems, including PCs, printers, mobile devices, and applications.
Log and document incidents and service requests accurately in the IT service management system.
Reset passwords and manage user accounts using tools like Active Directory or Microsoft 365.
Escalate unresolved or complex issues to 2nd or 3rd line support teams as needed.
Provide clear, step-by-step technical guidance to users in person, via phone, or remotely.
Install and configure new user devices, such as desktops, laptops, and phones.
Perform routine maintenance checks on equipment and systems to ensure functionality.
Support onboarding of new employees by setting up accounts, devices, and access rights.
Learn and follow IT policies, procedures, and security protocols to maintain service standards.
Training:
Level 3 Information Communication Technician Apprenticeship.
All training will take place at our head office in Doxford Park.
Training Outcome:After successful completion of the apprenticeship, we would look to move the individual into a permanent 1st line support engineer role within the business.Employer Description:Fairstone operates as a full-service, independent wealth management firm, combining expert financial planning, investment management, mortgage advice, and a unique acquisition model to support smaller IFA businesses. With a strong national footprint and tech-enabled approach, they deliver flexible, transparent services while rapidly growing through partnerships and acquisitions.Working Hours :9.00am - 5.30pm, Monday to Thursday.
9.00am - 3.00pm, Friday.
Subject to change as the business requires.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental....Read more...
Work alongside the experienced IT team whilst learning all aspects of the role and the systems used within the organisation
Administration and maintenance of desktop and server hardware and software systems, including directory services, operating systems, Microsoft 365 and database systems
Administration and maintenance of the company network, including switches and Wi-Fi access points
Creating, distributing, and maintaining user accounts and profiles, including remote/local access accounts and cloud system accounts
Deal with enquiries and communicate effectively with customers, colleagues and internal/external personnel
Assigning and revoking company equipment including laptops, smart phones, and access tokens
To ensure accurate record keeping using IT systems
To follow processes and procedures within the IT Service and assist in updating these when appropriate
To work in line with ‘best practice’ ensuring compliance to relevant policies and to ensure compliance with regulatory standards
To maintain confidentiality and discretion
Assist in general administration and support
Training:
Information Communications Technician Level 3 Apprenticeship Standard
Training Outcome:
The successful candidate may be offered full-time employment
Employer Description:Crowder Consulting is a professional business of consulting engineers, software developers and data analysts. We are positioned in a niche area of the water industry providing solutions to save water and protect the natural environment. Through our leading Water Network Management System, Netbase, along with our engineering consultancy and data analytics services, we support UK and international water operators in optimising their network management and responsibly minimising water losses.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,Organisation skills,Number skills,Analytical skills,Team working,Initiative,Confident telephone manner....Read more...
Main Duties and Responsibilities:
Under supervision and following appropriate instruction and training, carry out the following:
Become conversant with server, PC operating systems and their peripheral equipment.
Assist the Service Desk / Computer Operators with operational functions as required, for example, dealing with basic enquiries and support requests in an effective and courteous manner.
Operate computer equipment and complete I.T. service specific tasks in line with team processes and procedures.
Assist the Service Desk / Computer Operators with First Line Support as required, for example, using standard and I.T. service-specific software packages and systems,etc.
Installation of PCs, support and maintenance of distributed computer hardware and software, including dealing with new and replacement equipment for users.
To actively participate in your own development plan which will be agreed with your line manager and the assessor from the training provider.
To achieve personal development targets, as agreed with I.T. Manager.
To take part in meetings, supervision, training, and other events to assist with your development, as requested by I.T. Manager.
To undertake a development programme leading to a recognised apprenticeship qualification.
Carry out any other duties that are within the scope and grading of the post which could also be requested by the I.T. Manager or I.T. Director.
Training:MBRO Roles Day release at Middlesbrough College.
On and off-the-job training.
Working towards a level 3 Information Communication Technician Apprenticeship:
https://www.instituteforapprenticeships.org/apprenticeship-standards/information-communications-technician-v1-0Training Outcome:Depending on the circumstances of the business upon completion of the apprenticeship programme there could be a potential position of employment available.Employer Description:Nifco is built on values which provide the framework for everything we do – these values are called the Nifco Spirit. Fostered at Nifco’s inception and passed down from member to member, this spirit has been the engine of growth for Nifco. With this spirit, we gain the strength to constantly look for innovations without fear of failure, and boldly face the challenge of new work. Above all, an enterprise has to strive to increase its profits. It is only profitable enterprises that are able to improve their employees’ well-being, give returns to shareholders, and to contribute to the overall benefit of society. We have been able to assure the continuance of the company and the growth of Nifco by producing outstanding results with a small team of people who hone their talents together.Working Hours :Monday to Thursday, 08:00 to 16:45.
Friday, 08:00 to 12.00.Skills: Analytical skills,Communication skills,Logical,Team working....Read more...
As an IT Apprentice, you will be required to undertake the following responsibilities as part of your day-to-day activities:
First-line support:
Provide first-line technical support to employees, resolving hardware and software issues
Log and manage support tickets using a helpdesk system
Assist with the setup and configuration of workstations, laptops, and mobile devices
Systems Administration:
Assist with the maintenance and monitoring of IT systems and networks
Perform routine audits through system checks and backups
Network Support:
Assist with basic network troubleshooting and maintenance
Learn about network protocols and technologies
Help to ensure network security and stability
Data Management
Assist with data entry, data backup, and data recovery processes
Learn about database management and data security
General:
Assist with the inventory of IT equipment
Create and maintain IT documentation
Follow IT security policies and procedures
Apprenticeship Learning and Development:
Attend training sessions and workshops to develop your IT skills
Complete coursework and assignments as part of your apprenticeship program
Stay up to date with the latest IT trends and technologies
Work towards achieving the required qualification
As a dynamic organisation, NQC Ltd. may require for an employee’s duties to vary from time to time. The post holder acknowledges that they may be required to work flexibly and undertake other reasonable duties relevant to the role, within the scope of, and proportionate to, the nature of the post.
General Responsibilities:
In addition to the key role responsibilities outlined above, all staff are required to undertake the following responsibilities in adherence with company policies:
Always be an ambassador for the company
Maintain a high quality of communications, internally and externally
Carry out any reasonable job-related task requested
Adhere to all company policies and clauses included within the employment contract and company intranet, in particular the Information Security Policy, Code of Business Ethics, the Equality and Diversity Policy, the Health & Safety Policy, Internet and Email Policy and other asset related policies
Attend training courses provided by the company and maintain awareness and adherence to company policies and processes
Training:Expected duration: 16-months.
Apprenticeship level: Level 3 (Advanced).
Programme: Information Communications Technician.
During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Information Communication Technician standard.
The training covers the following core occupational duties:
https://www.instituteforapprenticeships.org/apprenticeship-standards/information-communications-technician-v1-2Training Outcome:During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined classroom-based training, workplace assessment/training and online learning, at the end of which you will have the ability to work as a qualified ICT Support Technician.Employer Description:NQC is a leader in supply chain risk management, with over twenty years experience providing technology and insight to global industry and governments.
We use technology to help public and private sector organisations take control of risk across nearly 300,000 suppliers in over 145 countries. The NQC SCRiM™ platform enables our clients to automate their supplier identity and compliance management, at scale and down multiple tiers of their supply chain.
Developed and supported by our team of supplier engagement experts, NQC's solutions are recognised as world-leading and are implemented across diverse industries.Working Hours :Monday to Friday 9am - 5.30pmSkills: Communication skills,IT skills,Problem solving skills,Analytical skills,Proactive approach to learning....Read more...
Provide first-line support to users across hardware, software, and networks
Set up and maintain computers, laptops, printers, and mobile devices
Troubleshoot connectivity issues and assist with network management
Support system upgrades and software rollouts
Manage user accounts and permissions securely
Keep records updated for IT assets and support tickets
Work closely with the wider IT team to deliver smooth technical support
Training:Information Communications Technician Level 3 Apprenticeship Standard:
We’re looking for motivated individuals ready to build a career in IT and thrive in a dynamic, team-driven environment.
Eager to learn and passionate about technology
Great at solving problems and staying calm under pressure
Strong communication and teamwork skills
Organised, reliable, and proactive
A logical thinker with an eye for detail
Excited about building a future in IT and open to feedback and development
Training Outcome:
Service Desk Analyst
Employer Description:About The Jockey Club
The Jockey Club stages thrilling sporting occasions and live events nationwide including The Grand National, The Cheltenham Festival & The Derby. Owning & operating 15 courses, millions of people every year enjoy the special experiences we offer through racing, music, food and entertainment on racedays and beyond.
As the largest commercial group in British racing, we are guided by our mission to act for the long term good of the sport. Every penny we make goes back into racing to promote excellence within Britain’s second biggest spectator sport. Our people are what makes this possible
At The Jockey Club people are at the heart of what we do and drive our success. We are inclusive and actively seek to attract people with unique backgrounds and perspectives. Diverse, collaborative teams are pivotal to our success and support the potential and growth of all our people.Working Hours :Monday - Friday, 8.30am - 5.00pm, requirement to work evenings and weekendsSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Team working....Read more...
Raise, respond, and complete allocated IT tickets raised within the Service Management system which can include:
Providing one to one assistance to both students and staff in the use of computer hardware and software both provided by GBS and the students including submission of work.
Providing technical support in moving and setting up of Audio Visual and IT equipment as required.
Set up and configuration of PC/laptop equipment with required operating systems installing software and drivers where necessary.
Troubleshoot, diagnose problems, implement corrective action procedures within prescribed guidelines and/or escalate to other technical resources as appropriate.
Working with team members to troubleshoot both complex and routine computer issues.
Performing one-on-one computer training on technology when necessary with both students and staff.
Providing support with password reset issues for both students and staff.
Follow best practice guidelines in ensuring security and privacy of networks and computer systems.
Ensure the maintaining of records/logs of loan equipment, repairs and fixes and maintenance schedules.
Provide orientation and guidance to users on how to operate new software and computer equipment.
Providing general administration support such as: printing, filing, processing and collating information as required by the IT department.
Providing support to both students and staff and being the first point of contact for error reporting, raising tickets as required.
Training:Information communications technician (Level 3)Training Outcome:Excellent progression available within the company. This may lead to a permanent position with employer and future progression.Employer Description:Global Banking School (GBS) is a dynamic and fast growing Higher Education provider with campuses across the UK. We are a vibrant and diverse family of committed staff bringing life-changing learning to a wider range of communities. Applying evidence-based research and corporate case studies to classroom learning, we provide higher education that has real impact and real world relevance.Working Hours :Monday -Friday (times to be confirmed).Skills: IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Initiative....Read more...
Supporting customers through the onboarding process, from initial setup to post-installation training.
Delivering remote product demonstrations and assisting with software and hardware installations.
Providing technical support and troubleshooting for a variety of issues, including EPOS, software, network, and e-commerce queries.
Managing customer accounts, maintaining accurate records in our CRM system, and conducting regular check-ins to ensure satisfaction.
Collaborating with internal teams, including software developers, to help shape future system improvements based on customer feedback.
Occasionally, visiting customer sites to provide in-person support and build strong, long-term relationships.
Training:Why choose AI & Digital Support?
This programme brings together AI, Microsoft Copilot and broader digital skills to provide support and advice to users across a wide range of business software and Generative AI applications, enhancing digital transformation and increasing AI literacy across your organisation.
Accelerate AI adoption
Streamline productivity
Champion innovation
The AI & Digital Support programme integrates live and online workshops with self-paced learning, employing a guided discovery approach for individual learner contexts.
Learners are assigned a Digital Learning Consultant (DLC) for personalised coaching and support. These specialists ensure their successful progress, wellbeing, and readiness for assessments.
Apprentices will learn to use a variety of tools and technologies, including:
Microsoft 365
Microsoft Copilot
SaaS (Software as a Service) applications.
Training Outcome:Opportunity for growth and career progression upon completion of the apprenticeship to further develop your skills and experience.Employer Description:Are you looking to launch your career in tech with a fast-growing, innovative company? We’re looking for a Digital Support Technician Apprentice to join our rapidly growing team and grow within the world of smart technology and digital transformation.
SwooPOS are a leading provider of smart Point-of-Sale (POS) and mobile payment solutions, helping hospitality and retail businesses streamline operations and enhance customer experience. With a focus on innovation, we empower independent retailers, restaurants, cafes and bars with cloud-based technology to help them thrive in an ever-changing market.Working Hours :Monday to Friday, 10am - 6pm with 1 hour lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills....Read more...
To undertake a development programme leading to an ICT Support Technician Qualification in information Communication Technology and to actively participate in their own development plan agreed with their line manager and assessor.
Work alongside experienced ICT Service Desk Analyst whilst learning all aspects of the role.
Assist in general administration and support to the ICT – Service Desk Team
Assist with hardware and software installations.
Deal with enquiries, tickets logged on the service desk and to communicate effectively with customers, colleagues and internal/external personnel.
To ensure accurate record keeping using IT systems.
To follow instructions and procedures within the ICT Service.
To demonstrate a positive, enthusiastic, committed and flexible attitude towards work, team member, colleagues and other persons.
Recognising the importance and benefits of effective team working.
To work in line with ‘best practice’ ensuring compliance to relevant policies.
To maintain confidentiality and discretion.
Training Outcome:SDC will support the apprentice to gain employment within the council, this maybe in the field of the apprenticeship or in another service area. They will also support the apprentice to seek employment outside of the council if they wish on completion of their apprenticeship. 100% of the 2023 cohort of our current apprentices wish to remain at SDC and the majority have secured permanent roles.Employer Description:Welcome from our Chief Executive
Thank you for your interest in working for Stroud District Council.
It’s a great place to work. We are a friendly, welcoming team, passionate about the work that we do to make a positive difference for the communities we serve. We place our communities at the heart of everything we do, and work to continuously improve the services we provide for our residents, tenants and businesses. We care about each other too, and are known for our positive approach to flexible working, our family-friendly policies, and our commitment to the health and wellbeing of our staff and to equality, diversity and inclusion.
To find out more please look at the Jobs & Careers pages on the website.Working Hours :Monday to Friday - 09:00 - 17:00.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
A typical day in this role will include:
Managing and recording all incoming requests for support.
Analysing and resolving the request for assistance.
Performing desktop builds and installations.
Maintaining the accuracy of Client system documentation.
Carrying out scheduled day to day maintenance, e.g. back-ups.
Installing, supporting and maintaining IT hardware and software
Installing new software releases.
Carrying out system upgrades.
Resolving software related problems.
Analysing and resolving faults, from a major system crash to lost passwords.
Managing e-mail, anti-spam and virus protection.
Providing first class Technical Support for Desktop, Server and Mobile devices and applications.
Setting up user accounts, permissions and passwords.
Undertaking routine preventative work and maintaining network security.
Providing training & technical support for clients of varying levels of IT knowledge, skills and competence.
Liaising with third party suppliers, for warranty issues, parts supply etc.
Completing additional duties as assigned by management.
Selling, upselling and recommending products to customers.
Taking phone calls.
Training:
The training provided on this apprenticeship will correspond with your daily tasks, developing your skills and using them straight away.
On completion, you will receive an IT Solutions Technician Level 3 qualification.
All training is delivered remotely via Teams meetings, with an option for you to privately study for the course at home as well. However, the candidate will be expected to commute to our office all other days.
Training Outcome:
VMit want to invest in you and your career - once your apprenticeship is finished, a full time position with continuous professional development and rapid progression is available.
Employer Description:VMit is an IT support business that has been running for over 17 years, with a focus on cybersecurity. We value ourselves on responsive, high quality, customer service to our clients in a range of businesses spread nationwideWorking Hours :9.00am - 5.00pm, Monday to Friday.
1/2 hour unpaid lunch to be agreed with line manager.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills....Read more...
As part of your 4-year apprenticeship, you will be trained and mentored to skilled engineer level in areas of:
In-house training by skilled engineers in conventional and CNC machining techniques
Loading, proving and programming/operating CNC machines
Inspection and quality practices
Health and safety training
Business improvement techniques
Other technical engineering tasks and duties, as required
"Off-the-job" training to gain UK recognised engineering qualifications
Training:You will work towards the Level 3 Machining Technician Apprenticeship Standard, which includes Functional Skills at level 2 if not already achieved grades 4/C or above in maths and English:
Year One through Year 3 - Day release at Appris, Bradford: EAL Level 3 Extended Diploma in Machining
Year One through Year Four, Workplace Training and Mentoring towards achieving the Knowledge, Skills & Behaviours (KSBs)
Internal training, development and mentoring with highly skilled engineers in a variety of machining (CNC) areas and other engineering related duties and requirements
In your 4th Year, you will continue to work towards your occupational competency in engineering and prepare for independent end-point assessments
Training Outcome:
Successful applicants can look forward to the possibility of a full-time position, post-apprenticeship
Further training and job-specific development is also a possibility
Employer Description:The Bright Screw Company Ltd has been located in Leeds since 1930 on the same ever expanding site. Dealing in both stocks of standard fasteners and the manufacture of special turned parts the company services both order on demand and Just In Time services Nationwide using our own fleet of vehicles. Over the past fifteen years the company has become increasingly involved with Stock Management of Industrial Hardware and Turned Parts to an ever increasing Just In Time / Kan Ban customer base. We are stockists of Rawl products, Dormer tools, Dow Corning Silicones, Gesipa & Avdel Rivets and many others.Working Hours :Monday - Thursday between 08:00 - 1700 and Friday between 08:00 - 13:00.Skills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience....Read more...
Raise, respond, and complete allocated IT tickets raised within the Service Management system which can include:
Providing one to one assistance to both students and staff in the use of computer hardware and software both provided by GBS and the students including submission of work.
Providing technical support in moving and setting up of Audio Visual and IT equipment as required.
Set up and configuration of PC/laptop equipment with required operating systems installing software and drivers where necessary.
Troubleshoot, diagnose problems, implement corrective action procedures within prescribed guidelines and/or escalate to other technical resources as appropriate.
Working with team members to troubleshoot both complex and routine computer issues.
Performing one-on-one computer training on technology when necessary with both students and staff.
Providing support with password reset issues for both students and staff.
Follow best practice guidelines in ensuring the security and privacy of networks and computer systems.
Ensure the maintenance of records/logs of loan equipment, repairs and fixes and maintenance schedules.
Provide orientation and guidance to users on how to operate new software and computer equipment.
Providing general administration support such as printing, filing, processing and collating information as required by the IT Department.
Providing support to both students and staff and being the first point of contact for error reporting, raising tickets as required.
Training:Information communications technician (Level 3).Training Outcome:Excellent progression available within the company. This may lead to a permanent position with employer and future progression.Employer Description:Global Banking School (GBS) is a dynamic and fast growing Higher Education provider with campuses across the UK. We are a vibrant and diverse family of committed staff bringing life-changing learning to a wider range of communities. Applying evidence-based research and corporate case studies to classroom learning, we provide higher education that has real impact and real world relevance.Working Hours :Monday -Friday (times tbc).Skills: IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Initiative....Read more...
You will be building strong relationships based upon honesty, trust and respect with the school leadership and teaching/support staff and ensuring contractual compliance against KPI's and Service Level Agreements (SLA).
Duties:
Monitor your customer portfolio and respond to incidents logged by the customer or on behalf of the customer
Management of problems to resolution for any network or equipment failures, including and not restricted to: software, hardware and infrastructure problems as defined by the SLA
This will include computers, servers, peripherals and cloud-based applications
Ensure that all systems, change request forms, service calls and queries used to carry out work activities are updated on a real-time basis, including the completion of detailed and accurate call notes
Act as point of contact regarding all technical issues with manufacturers, suppliers, ISP and external support organisations
Manage day-to-day tasks, time and responsibilities to ensure that service levels are achieved; proactive maintenance and change implementation objectives are met
Proactively seek out changes that will add value for the customer and ensure the service is delivered in the most efficient and dynamic way
Identify and raise issues, escalate or resolve them where required and offer solutions to queries by providing a customer interface (using all means for communication tools) to ensure the best possible customer experience
Maintain a professional and effective working relationship with customers and work colleagues at all levels and at all times
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 Information Communications Technician programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities
QA’s Azure Cloud Support Specialist Level 3 Information Communications Technician apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:
90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer ongoing development tracks
Benefits:
Health & Wellness - We take health and wellness seriously. Our benefits package includes:
Medical
Dental and vision optical coverage cover for employees, and their partners and dependents (based on age).
Flexibility - Concero is a safe, secure, and supportive place to work centred around a flexible working culture.
We believe that quality time outside the office is vital, which is why we offer a competitive holiday allowance (plus bank holidays).
Employer Description:In 2008, James Morris and Bradley Clegg formed Concero to help design, build and support education organisations by delivering outstanding specialist technology services and solutions.Working Hours :All details will be confirmed upon interview.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills,Logical,Team working,Non judgemental....Read more...
