Logging Support tickets on the Service Management tool and resolving assigned Service Analyst group tickets
Maintain a high degree of customer Service for all support queries and adhere to all service management processes
To ensure that all requests for support are logged in the Service
Desk ticket logging system. Promoting all self-service methods to customers
Ensure that customers are kept up to date during the lifecycle of a ticket or a project task
Make sure the Knowledge Database is maintained with the latest procedural documentation on current hardware and software
Training:As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.
You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.
Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.Training Outcome:This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT.
You’ll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support, you’ll accelerate your skills and get the qualification and confidence you need to thrive in IT.Employer Description:At bpha, we are proud to be a leading housing association, providing high-quality, affordable homes and building connected communities across the Oxford to Cambridge arc. With over 20,000 homes and a strong commitment to putting people at the heart of everything we do, we play a vital role in supporting local communities and improving lives.Working Hours :Monday to Friday, 9.00am - 5.00pm or 8.00am - 4.00pm.Skills: Communication skills,IT skills,Attention to detail,Analytical skills....Read more...
We are looking for an IT Support Technician Apprentice to provide high-quality first-line and onsite IT support while developing practical skills through a recognised UK apprenticeship programme.
This role offers hands-on experience supporting the technology used across our business, helping colleagues work efficiently while learning modern IT infrastructure, cloud platforms, and cybersecurity practices.
The apprentice will work closely with experienced engineers and receive structured training alongside real workplace responsibilities.
Key Responsibilities
End-User Support
Provide first-line support for hardware, user access, and collaboration tools
Assist colleagues with Microsoft 365 services including Teams, SharePoint, and OneDrive
Support core business systems including CRM and booking/reservation platforms
Provide a helpful and professional IT presence within the office
Assist remote staff with day-to-day technical issues
Log, manage, and update support tickets within agreed service levels
Joiners / Movers / Leavers
Assist with onboarding and offboarding activities
Help prepare and deploy laptops and devices using Intune and Autopilot
Maintain records of IT equipment and assist with asset tracking
Office Technology Support printers, meeting rooms, and AV equipment
Help set up workspaces and assist with office moves
Operations & Learning
Follow documented IT processes and procedures
Work with senior engineers to resolve technical issues
Assist with system upgrades, improvements, and infrastructure projects
Develop basic scripting or automation skills (for example PowerShell) as part of training
Apprenticeship & Training
This role is designed to support a recognised UK IT apprenticeship programme (Level 3 Information Communications Technician).
You will:
Receive structured technical training alongside your job role
Gain hands-on experience with modern IT systems
Work toward an industry-recognised qualification
Be supported by experienced engineers and mentors
Ideal Candidate:
We understand that apprentices are at the start of their careers, so we value curiosity, enthusiasm, and willingness to learn.
You may be a good fit if you:
Are interested in technology and how systems work
Enjoy solving problems and helping people
Communicate clearly with both technical and non-technical colleagues
Have basic familiarity with Windows and common office software
Are eager to learn cloud technologies and modern IT practices
Can organise tasks and take responsibility for completing work
Training:This apprenticeship is delivered as a day release, you will be required to attend college once a week.
Level 3 Information Communication Technician
Knowledge, Skills and Behaviour
Training Outcome:Potential opportunity to become full time Technician and develop 2nd line support & infrastructure skills.Employer Description:Ocean Holidays is an award-winning UK travel company specialising in long-haul holidays, with a particular focus on destinations such as Florida, the Caribbean, and Mexico. We work with leading airlines, hotels, and attraction providers to create tailored holiday packages for customers across the UK. Our team supports customers both online and over the telephone, helping them plan memorable travel experiences. We are a growing business with a friendly and collaborative culture, offering opportunities to develop skills and build a career within the travel industry.Working Hours :Monday - Friday, 9am to 6pm with a 1 hour lunchSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Maintain reliable internet and network connectivity across the Trust
Respond to IT helpdesk requests, troubleshooting issues both on-site and remotely
Install and configure hardware/software on workstations and devices
Set up and manage user accounts in Microsoft 365, MIS, and other systems
Maintain and contribute to an IT knowledge base for future problem-solving
Set up, check, and maintain laptops, iPads, printers, projectors, and AV equipment
Carry out routine maintenance, replace consumables, and complete minor repairs
Keep accurate inventories and security mark equipment
Monitor and maintain network security, ensuring safe and appropriate use
Assist with cyber incident response and promote cyber safety in line with NCSC/DFE guidelines
Ensure compliance with GDPR, RPA, and Copyright Licencing Authority regulations
Set up and operate AV equipment for assemblies, school events, and performances
Film, edit, and produce video content for internal and external use
Liaise with suppliers for AV equipment hire or purchase
Provide technical support for IT-related projects across the Trust.
Attend up to five scheduled evening events annually (e.g. parents’ evenings, performances)
Assist with examination material preparation and submission
Skills, qualities and desirable knowledge:
Passion for technology and problem-solving
Strong communication and interpersonal skills
Organised, adaptable, and able to prioritise tasks
Able to work independently and as part of a team
A calm, helpful, and customer-focused approach
Microsoft 365, Microsoft Office, and basic networking
Active Directory and Adobe Creative Cloud
Hardware assembly, maintenance, or upgrades
AV equipment setup and video editing
Training:
Study towards a relevant qualification, IT Solutions Technician Level 3
On-the-job training and mentoring from experienced professionals
Regular review meetings to track progress and development
Training Outcome:Potential full-time employment for the right candidate upon successful completion of the apprenticeship.Employer Description:Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 1st in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2024-2025. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers. If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice. As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of gender, race, disability, age, religion or belief, relationship orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.Working Hours :Monday - Thursday 8am - 4pm, Friday 8am - 3.30pm (30-minutes lunch break).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Microsoft 365,Networks....Read more...
Maintain reliable internet and network connectivity across the Trust
Respond to IT helpdesk requests, troubleshooting issues both on-site and remotely
Install and configure hardware/software on workstations and devices
Set up and manage user accounts in Microsoft 365, MIS, and other systems
Maintain and contribute to an IT knowledge base for future problem-solving
Set up, check, and maintain laptops, iPads, printers, projectors, and AV equipment
Carry out routine maintenance, replace consumables, and complete minor repairs
Keep accurate inventories and security mark equipment
Monitor and maintain network security, ensuring safe and appropriate use
Assist with cyber incident response and promote cyber safety in line with NCSC/DFE guidelines
Ensure compliance with GDPR, RPA, and Copyright Licensing Authority regulations
Set up and operate AV equipment for assemblies, school events, and performances
Film, edit, and produce video content for internal and external use
Liaise with suppliers for AV equipment hire or purchase
Provide technical support for IT-related projects across the Trust.
Attend up to five scheduled evening events annually (e.g. parents’ evenings, performances)
Assist with examination material preparation and submission
Skills, qualities and Desirable knowledge:
Passion for technology and problem-solving
Strong communication and interpersonal skills
Organised, adaptable, and able to prioritise tasks
Able to work independently and as part of a team
A calm, helpful, and customer-focused approach
Microsoft 365, Microsoft Office, and basic networking
Active Directory and Adobe Creative Cloud
Hardware assembly, maintenance, or upgrades
AV equipment setup and video editing
Training:The successful candidate will obtain a Level 3 IT Solutions Technician Apprenticeship standard qualification.Training Outcome:Potential full-time employment for the right candidate upon successful completion of the apprenticeship.Employer Description:Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 1st in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2024-2025. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers. If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice. As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of gender, race, disability, age, religion or belief, relationship orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.Working Hours :Monday to Thursday, 8.00am - 4.00pm and Friday, 8.00am - 3.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Passion for technology....Read more...
The apprentice may start at any time prior to the starting date. The apprentice will learn and undertake the following:
Operating, programming and servicing all types of radio communications and repeater systems
Configuring and servicing CCTV cameras, wireless links and other hardware
Assisting with the testing, repairing and maintenance of electronic systems
Installing and uninstalling equipment in vehicles, heavy mobile plant, machinery and office environments
Adhering to safe working practices, health and safety
Liaising with other members of your team effectively
Working with electrical wiring, cutting tools, multimeters and soldering electronic components
Using power tools, lifting, carrying, climbing ladders, working at heights, Mobile Elevated Working Platforms
File management, completing forms, documenting procedures
Using a range of computer software
Training:
Functional Skills in English and maths if required
You will complete an online portfolio during work hours
As a result you will achieve a Radio Network Technician Level 3 qualification
All on/off the job training to be completed within the workplace
Training Outcome:
The apprenticeship will provide a wide range of skills to allow the apprentice to progress within a full-time role within the company if they prove to be the right candidate, or to pursue a career within the IT and Telecommunications industries
Employer Description:Cotel have a unique record of over 4 decades of providing Wireless Technology solutions within the UK, Oman and Pakistan. In addition to a comprehensive product range and versatile solutions, we provide first-class advice and technical support for all equipment and system solutions. From a small business to national organisations, Cotel will always come up with the most cost-effective solution to help your business grow.Working Hours :Monday- Friday, working from 8.30am- 5.00pm. 30 minutes unpaid break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative....Read more...
Process and resolve IT support tickets
Provide technical assistance to internal staff
Learn about IT infrastructure, systems administration, and troubleshooting
Support hardware and software installation and configuration
Assist with user account management and access control
Training Outcome:Possible full time role on completion.
Progression routes include:
IT Support Technician
Service Desk Analyst
2nd / 3rd Line Support Engineer
IT Systems Administrator
Employer Description:Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 1st in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2024-2025. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers. If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice. As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of gender, race, disability, age, religion or belief, relationship orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.Working Hours :Monday - Friday, 9.00am - 5.30pm (1 hour for lunch)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience....Read more...
What You’ll Do:
Provide day‑to‑day IT support for staff and students, managing support tickets and resolving technical issues
Maintain and develop all school IT systems, equipment, network infrastructure, servers, and software with the Senior IT Technician
Ensure IT resources are safe, secure, documented, and ready for daily use, including managing the asset register, equipment bookings, stock, and consumables
Install and maintain hardware, software, applications, and network components
Support multimedia needs for school events, lessons, and productions (audio, video, lighting)
Ensure safe installation of equipment and follow health & safety procedures
Contribute to ongoing IT projects, website updates, e‑resources, and general support for the wider technical/administration team
Strong communication, organisation, time‑management, and problem‑solving skills
Ability to work under pressure, prioritise tasks, and adapt to new systems
High accuracy, attention to detail, and confidence working with data
Team player with good customer‑service skills and flexibility to support school needs
Training:IT Solutions Technician Level 3.
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.Training Outcome:Potential full-time employment for the right candidate upon successful completion of the apprenticeship.Employer Description:Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 1st in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2024-2025. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers. If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice. As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of gender, race, disability, age, religion or belief, relationship orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.Working Hours :Monday to Thursday - 8am - 4pm Friday 8am - 3.30pm (30-minutes lunch break)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Analytical skills....Read more...
You will learn how to:
Support the design of mechanical and electronic components
Work with sensors, motors, and control systems
Assist with building and testing prototypes
Help troubleshoot and improve designs
Work closely with engineering and manufacturing teams
Training:Engineering and Manufacturing Support Technician Level 3.
Formal training is delivered at HWGTA, located at Holmer Road, Hereford HR4 9SX- Duration approximately 40-45 months.
Level 3 comprises of:
Year 1: Full-time training at HWGTA developing core engineering skills. With a five-day teambuilding residential trip that is held in the spring of each year offered to all apprentices on programme
Year 2: Split between workplace and day release
Years 3–4: Full-time in role + HNC qualification
Training Outcome:On successful completion, you could progress into a full-time engineering or design role within Steatite. We actively support further development, including higher qualifications such as HNCs and degrees, alongside your career.Employer Description:Join a specialist engineering company working on real-world products used in defence, aerospace, and extreme environments.
Steatite Antennas is a UK-based specialist in the design, manufacture, and testing of advanced RF and microwave antennas for demanding, mission-critical environments. Based in Leominster, Herefordshire, it forms part of Steatite Ltd, an established British engineering group with a strong reputation for reliability and technical excellence.
As an engineering-led business, employees are involved throughout the full product lifecycle - from concept and design through to manufacturing and testing - seeing their work become real, deployed hardware.
Steatite’s antennas are used across defence, aerospace, industrial, and other high-performance sectors, operating in challenging environments where reliability is essential.Working Hours :In company:
Monday to Thursday: 08:30 to 17:00
Friday: 08:30 to 14:00Skills: Has an interest in engineering,Enjoys problem-solving,Enjoys practical tasks,Is curious & willing to learn,Works well as part of a team,Good communication skills....Read more...
The Application Support Apprentice provides first line responses to client issues and queries over the phone and via the helpdesk portal and email.
The role will regularly liaise with the Product, Development and Customer Success Teams to ensure clients smoothly transition from project to BAU and provide an exemplary level of service to existing clients. This role reports directly to the Application Support Manager.
The successful applicant will be responsible for investigating and solving all client support issues in a timely and thorough manner.
As this is a client-facing role, the successful applicant must have strong communication skills and be able to work to deadlines.
Provide day-to-day support for enterprise applications and software platforms
Investigate, troubleshoot, and resolve application issues raised by end-users
Monitor system performance and respond to alerts to minimise down me
Work closely with development and infrastructure teams to resolve complex technical issues
Document support processes, known issues, and resolution steps
Conduct root cause analysis for recurring incidents and recommend long-term solutions
Assist in user training, onboarding, and support documentation
Maintain SLAs and ensure timely resolution of support tickets
Participate in testing and rollout of new applications or features
Support integrations with third-party systems and services
Training:
ICT (Information Communications Technician) Level 3 Apprenticeship Standard
You will also receive full training and support from the Just IT
Apprenticeship team to increase your skills
Your training will include gaining a Level 3 IT qualifications
Training Outcome:Tech and digital professionals earn an average salary of £52,500 per year, so this apprenticeship could be the start of a very promising and profitable career.Employer Description:Designer Software Ltd specialise in developing an industry leading web based Housing and Finance platform, HomeMaster, that uses state-of-the-art development technologies to remain future-proof and continue to meet the ever-evolving needs of the Social Housing Sector.Working Hours :Monday - Friday (9:00am - 5:30pm)
Shifts TBCSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Creative,Initiative,Motivated,Passion for IT,Can do attitude,Tech Savvy,Hardware and Software,Troubleshooting....Read more...
Day to day duties may include but not necessarily limited to:
Responding to IT related tickets
Responsible for keeping documentation up to date
Spearhead a migration of client data into a new system
Setting up new PC’s/laptops
Setting up new users on internal systems
Networking PC’s to printers, scanners and other hardware
Troubleshooting and technical fault diagnostics for through remote access and on-site support
Assisting with onsite projects & migrations
Remote access to assist customers with IT related issues/queries
Administrative tasks such as daily server/monitoring/backup checks
Training:Information Communications Technician Level 3 Apprenticeship Standard:
The successful candidate will undertake a 22-month, nationally recognised qualification through TDM. This is a work-based learning programme which will require commitment to block weeks in an online training room once every quarter working towards the qualification along with weekly off the job training and monthly coaching sessions
You will be required to demonstrate through the standard that you meet all competencies and behaviours, which will lead to the achievement of the qualification. These block weeks will take place online in TDM’s virtual learning platform
You will have a designated mentor in the workplace to support your learning and at the end of programme will be assessed via an external assessment body
This is a Level 3 qualification
Training Outcome:The opportunity to secure a full-time position once the apprenticeship has concluded.
Pay review on completion of apprenticeship and good performance.
The chance to be promoted to a more senior role including additional responsibilities, if work ethic warrants.
Rare opportunity to see the technical & Sales side of a IT Company.
We actively encourage the building of ones career with industry recognised qualifications.Employer Description:Meta Eagle Ltd is an IT consultancy firm that brings More Than Just Technology To the Table. - Offering a suite of IT Services, Products, Consultancy and Monitoring capabilities. We aim to understand your organisation, to help take the complication out of technology.Working Hours :Monday to Friday 09:00 - 17:30 (1-hour lunch)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative,Non judgemental,Patience,Office 365,Windows Server Experience,Understanding of DNS,Computer components,Troubleshooting understanding....Read more...
Responsibilities
Provide first‑line support for incidents and service requests raised by FSP users, ensuring a positive support experience.
Support the resolution of incidents and completion of service requests in line with agreed service levels.
Contribute to the delivery of internal IT support services, working across Windows, iOS, Android and iPhoneOS environments.
Assist with hardware setup, configuration, and ongoing maintenance.
Support the monitoring of IT platforms, responding to cybersecurity alerts and contributing to reporting activities.
Build and maintain knowledge of the technologies and tools supported within the IT environment.
About You
Have A‑levels (or equivalent) and must hold GCSEs (at Level 2 or above) in both English and Maths.
Have a genuine interest in technology and enjoy learning about new tools and systems.
Helpful and enjoy supporting others with technical issues.
Comfortable working alongside others and contributing to shared tasks and outcomes.
Approach challenges as learning opportunities and is open to training and development.
Detail oriented and take pride in completing work accurately.
Organised, dependable and motivated to build technical skills.
The following would be advantageous, but not essential:
Experience troubleshooting or problem‑solving technical issues
Basic scripting knowledge or familiarity with PowerShell
What we look for in our people
Strong alignment with FSP values and ethos
Commitment to teamwork, quality and mutual success
Proactivity with an ability to operate with pace and energy
Strong communication and interpersonal skills
Dedication to excellence and quality
Training:During the programme, you will:
Work towards a nationally recognised Level 3 Information Communications Technician qualification, delivered by LearnTech.
Develop hands-on experience across IT infrastructure, including IT systems support, networking and resilience, cybersecurity best practices, cloud platforms and services, data storage, and IT support processes and documentation
Learn how to monitor, maintain, and support systems to ensure they are secure, resilient, and reliable.
Have the additional opportunity to work towards a BCS AI & Data Award during your apprenticeship
Training Outcome:The successful applicant will achieve a Level 3 qualification in Information Communication Technician at the end of the apprenticeship.Employer Description:FSP is a leading consultancy specialising in Digital, Security and AI solutions. Our success is enabled by our unwavering commitment to excellence, our people centric culture alongside best-in-class operations, ensuring impactful and sustainable outcomes for our clients.
As a long standing and highly accredited Microsoft Partner, with extensive solution designations, we partner with clients across a range of commercial sectors, enabling digital transformation, innovation and robust cyber security.
We navigate the complexities of data sensitivity, confidentiality, governance and compliance. We blend strategic insight, depth of technical expertise, delivery and operational excellence to meet the specific requirements outlined.
We take a collaborative, one team approach with our clients to drive sustainable change, providing outstanding client experience and delivering exceptional results that are aligned with business priorities.
Our commitment to security and quality is reinforced by our ISO27001 and ISO9001 certifications (UKAS), as well as our CREST approved penetration testing and SOC capabilities. Additionally, we are an IASME Cyber Essentials Certification Body and Cyber Essentials Plus certified.
Find out more about our accolades here: https://fsp.co/about-fsp/
Why work for FSP?
At FSP, we are committed to providing:
A collaborative and supportive environment in which you can grow and develop your career
The tools and opportunity to do work you can be proud of
A chance to work alongside some of the best people in the industry, who always seek to share their knowledge and experience
Hybrid working – we empower you to make smart choices about when and where to work to achieve great results
Industry leading coaching and mentoring
Competitive salary and an excellent benefits package
Working Hours :Monday - Friday, times to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Team working,Initiative....Read more...
Main responsibilities:
Carry out a wide range of 1st and 2nd level problem/request management and resolution activity, against prescribed service levels and across multiple hardware and software technologies
Manage calls from customers and log tickets into the Sota Service Desk Management Tool
Ensure all problems are progressed in line with Sota best practice
Manage all problems and requests through to resolution and or fulfilment ensuring the customer and ticketing system are updated in a timely fashion
Appropriately identify and prioritise customer problems/requests to ensure that Sota maintains high levels of customer satisfaction
To provide basic engineering support in respect of the build, configuration and deployment of new systems into production to support
Ensure that resolved escalation procedures are complied with in a timely and appropriate fashion
Continuously strive to improve the efficiency and quality of the service
Ensure compliance with all policies, processes and procedures mandated by the company
Training:Information Communications Technician Level 3.
Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premises and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.
Benefits:
Pension
Life Assurance
Income Protection
Perkbox Membership
Free use of on-site swimming pool
Employer Description:Sota Solutions is a market-leading IT solutions provider specialising in platform hosting, network infrastructure, data centre and business continuity services for small, medium and large enterprises, public sector organisations, as well as other service providers.
Established for over 30 years and with a £6M turnover and strong balance sheet, the company’s facilities include two data centres, a disaster recovery suite, a network operations centre, located in a highly secure twenty-five-acre science park campus in Kent. Join us and be part of the tech revolution.Working Hours :Monday - Friday 08:45 - 17:15Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills....Read more...
Working alongside dedicated mentors, our apprentices will assist with and learn about:
Manufacturing prototype components on various CNC machines.
Measuring prototype components using a range of manual and automatic metrology equipment.
Manufacturing and fabricating dedicated fixturing.
Using hand tools and manual workshop equipment, e.g., lathes, mills, grinders, and welding equipment.
Stripping, rebuilding, modifying, and rigging prototype heavy duty diesel engines.
Manufacturing and building dedicated test machines.
Supporting the maintenance and operation of test rigs, engine systems, diesel components, and related automotive hardware.
Assisting with instrumentation, sensor setup, wiring, calibration, and data acquisition tasks.
Conducting basic diagnostic and fault finding tasks on test rigs under supervision.
Supporting root cause investigations, test issue resolution, and engineering studies.
Collecting, logging, and presenting test data in line with departmental procedures.
Carrying out front-line maintenance and basic fault diagnosis within the limits of their training.
Communicate and liaise with other departments and all levels of management.
Work with your mentor on a training plan designed to cover the apprenticeship criteria and beyond.
Training:Level 3 Engineering Apprentices will spend the first year of their apprenticeship full time at our training provider’s Technical School, where they will have four days per week learning practical skills within a workshop environment and one day per week studying towards their Technical Certificate.
Years 2–4: The apprentice will move to a day release format (one day at the Technical School and four days at the Gillingham site) while working towards their Level 3 qualification. On their on-site days, they will begin a rotation of departmental placements within the business, spending time in and gaining experience across a number of Manufacturing and Technical Centre departments.Training Outcome:Although permanent employment is not guaranteed at the completion of the apprenticeship, however, if offered this would likely be in the role of Engineering Technician.Employer Description:PHINIA: Advancing sustainability today, powering a cleaner tomorrow.
PHINIA is an independent, market-leading, premium solutions and components provider with over 100 years of manufacturing expertise and industry relationships, with a strong brand portfolio that includes DELPHI®, DELCO REMY® and HARTRIDGE™. With over 12,500 employees across 43 locations in 20 countries, PHINIA is headquartered in Auburn Hills, Michigan, USA.
At PHINIA, we provide fuel systems, electrical systems, and aftermarket products and solutions of the highest quality — developed and manufactured responsibly — that are designed to enhance efficiency and reduce the environmental impact of vehicles, industrial machinery, and other applications. In doing so, we contribute to a cleaner tomorrow, treat our people and surrounding communities with respect, and hold ourselves accountable to robust ethical standards.
Our Culture: PHINIA promotes and cultivates an inclusive culture and diverse perspectives, strives to maintain its reputation for excellence, thrives on the power of collaboration, and fosters the development of our talented employees. We believe in making a positive impact through our business and actions, and we take our collective responsibility seriously.
Career Opportunities: We believe in building a brighter tomorrow for our employees as well as our customers and encourage you to learn about our long history, strong culture, new technologies, and future vision. We offer a strong local presence and interesting global opportunities. Join us on this shared journey toward a brighter tomorrow.Working Hours :Year one: located at the IPS training centre, Monday to Friday
Years two-four: one day at IPS day release, four days at PHINIA.
PHINIA Working hours: 8am - 4.30pm Monday to Thursday, 30 minute unpaid lunch break. 8am -1pm Friday, no lunch break.Skills: Communication skills,Attention to detail,Problem solving skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
You’ll rotate across several areas of IT, building deep technical understanding, problem‑solving confidence, and a strong sense of purpose and teamwork.
Service Desk
Act as a trusted and friendly first point of contact for employees needing IT support.
Deliver excellent customer service shaped by empathy, respect, and clear communication.
Build confidence across the organisation by helping resolve issues efficiently while supporting your colleagues’ productivity and wellbeing.
Desktop Services
Support employees with their hardware, software, and peripherals.
Understand business‑critical needs and escalate urgent issues responsibly to minimise disruption.
Use your technical curiosity and collaborative skills to keep our people supported and connected.
Infrastructure & Security
Assist with maintaining our cloud‑based compute and storage services, helping resolve incidents and implement changes.
Carry out daily service checks and contribute to forward‑looking maintenance and upgrade schedules.
Participate in cyber incident response, analysis, and remediation - helping protect our organisation and its people.
Install and configure system components, including virtualised cloud elements.
Follow security procedures with care and integrity, ensuring your work contributes to a safe and trusted digital environment.
Applications
Support teams working with business and engineering applications, including elements of the Deltek ERP suite.
Learn and apply ITIL best practices in your daily tasks.
Run formal testing before updates or changes—helping ensure reliability, accuracy, and user trust.
Work on software upgrades, installations, scripting, and maintenance.
Gain exposure to the full software lifecycle, from writing scripts to supporting code maintenance.
Query databases, write PowerShell scripts to automate support tasks, and use PowerBI to gather insights.
Collaborate with development teams to help roll out software upgrades, learning and contributing along the way.
Policies & Professional Standards
Operate in line with organisational policies, legislation, security requirements, ethical standards, and confidentiality expectations.
Develop knowledge of important organisational accreditations such as ITIL Standards, ISO 27001, and Cyber Essentials+.
Create and maintain documentation to a professional standard, ensuring clarity, compliance, and organisational trust.
Training:This opportunity is for our Newcastle office. The successful candidate will be enrolled on the Information Communications Technician Apprenticeship with LearnTech. Candidates should live within a commutable distance of our Newcastle office.
80% of your time will be spent working with Mott MacDonald. Your base location is Newcastle.
Live online learning:
Our interactive live, online training model is designed to create a flexible learning environment without losing any of the benefits of in-person teaching. An apprenticeship with LearnTech typically looks like…
Live weekly online sessions – 2 hours per week.
Off-the-job training (OTJT) - Weekly hours are programme specific (see top of page).
Immersive learning experience through Microsoft Teams Classroom.
Maximum classroom size of 12 ensures a highly effective trainer-to-student ratio.
Monthly 1-to-1 mentor meetings.
Training Outcome:Upon completion, your achievement will be recognised as meeting the professional competence standard for entry onto the BCS Register of IT Technicians, a milestone that celebrates your expertise and opens doors to future opportunities.Employer Description:We’re a management, engineering and development consultancy which works on projects across the world. By challenging norms, we like to solve humanity’s most difficult problems. We’re committed to making a positive contribution to the wellbeing of our staff as well as the environment, and communities in which we operate.Working Hours :Monday - Friday - typically 9am - 5.30pm.
There may be some shift work in this role due to us being a global organisation.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Team working....Read more...
The IT team supports all staff and volunteers working across multiple sites in southeast London. This includes our Sydenham and Orpington sites, our shops, and the ability for people to work remotely.
Our IT department includes the following functions:
An in-house IT helpdesk support team that provides telephone, virtual and deskside support for common IT issues (Account management and administration, IT hardware/software issues, printing, telephony, etc.)
This includes a 24/7 out-of-hours on-call service for clinicians/staff who require IT support outside of core office hours
Support for the core networking, server infrastructure, and associated design and maintenance
This is provided by a combination of external contractors and our in-house IT team
In-house Database administration which provides detailed analysis, reports and design changes to our Patient Record System (as well as to HR and other departmental database systems as necessary)
Development and implementation of Ad-Hoc Projects – such as IT Equipment rollouts, upgrades to IT infrastructure, and implementing new systems according to organisational need
This work is carried out by a combination of internal and external IT resources
Primary Job Purpose:
To provide excellent customer service to all those requiring IT support onsite and offsite (using provided remote IT support tools)
To record all requests for IT support on the IT helpdesk system, escalating any priority calls as required
To respond to and resolve first line IT support queries as per IT service desk SLA
Assist with setting up and maintaining computers, laptops, mobile devices, user accounts and AV devices
Support common software applications (e.g. Microsoft 365, email, collaboration tools)
Distribute and install print toners when required
Escalate more complex issues to senior IT staff or external providers
Other activities and IT related projects, including the logging of IT assets, following the joiners and leavers process, and assisting the IT team with software patching, desktop upgrades, IT equipment office moves and support the IT team with IT project work as required
Support staff with the use of IT and AV equipment
Learn and follow IT policies, data protection, and cybersecurity best practices
C1: Customer Focus:
Attend to and manage IT service desk phone calls, providing suitable responses and ensuring the creation of a helpdesk ticket for every call on the IT Helpdesk system
Address and resolve first-line IT support calls through email, telephone, and talking to the user
Provide desk-side support by visiting staff when necessary to resolve issues
Respond to faults, assistance requests, and change requirements
Ensure that the IT new starter, mover and leaver process is followed
Collaborate with other IT staff to assist in project work
C2: Self-Management and Problem Solving:
Identify and flag IT helpdesk calls which are impacting staff
Whenever possible, aid the IT team in tasks such as software patching, desktop upgrades, and other IT-related projects
Ensure that incoming and outgoing IT assets are properly labelled and recorded in the IT asset management system
C3: Working with Others:
Work with the IT team to help deliver projects, system builds and application installations
Provide temporary cover for the IT Support team in their absence
Provide first line support to staff who require assistance with Microsoft applications
Training:
An apprenticeship includes regular training with a college or other training organisation
At least 20% of your working hours will be spent training or studyingInformation Communication Technician Level 3 apprenticeship standard
You will also receive full training and support from the Just IT Apprenticeship team to increase your skills
Your training will include gaining a Level 3 Information Communication qualification
Training Outcome:
Over 90% of our apprentices move on to permanent full-time employment in the tech industry
There are also opportunities to extend your training with a higher-level Apprenticeship Programme
Just IT have already helped over 1000 people start their tech and digital careers with an apprenticeship
Employer Description:A warm welcome to St Christopher'sWe are proud to offer world class palliative and end of life care to everyone who needs it, whenever or wherever that may be. We are also here for the people closest to you.
We passionately believe in the words of our founder, Dame Cicely Saunders, who said: “You matter because you are you and you matter until the last moment of your life.” That means we’ll listen to your story, adapt our treatments and advice to suit your particular needs, and we won’t stop until we can give you the best possible support.
The hospice itself is a friendly, vibrant place, and as unlike a traditional hospital as we can make it. But rest assured, our medical and nursing care is excellent and our clinical teams are highly professional and devoted to doing their best for you.
However, as we often say, we’re more than just a hospice. We are proud of our community programmes that offer practical, emotional and spiritual support to over 7,500 people in the local area, most of whom we will help to continue living at home. If you’re one of them, we are ready to help you too.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
