The apprentice will join the Customer Service Team providing administrative and hardware support to the 1st Line and Projects and Implementation teams. You will report directly to the 2nd Line Team Leader who works within the Customer Services Department. You will be required to work in the build room as well as working on specific tasks in the field defined with you by the Management Team.
The apprentice will join the 1st Line Team providing administrative and remote support to our fast-growing customer base. You will report directly to the 1st Line Team Leader who works within the Customer Operations group. You will be required to work on the Helpdesk as well as working on specific projects and tasks defined with you by the Management Team. You will not be a call logger, with the expectation being that by the end of your tenure you can resolve at least 85% of all the incidents you log yourself.
General Skills & Experience:
Strong customer care and client facing skills
Good verbal and written communications skills
Excellent telephone manner
Organised, focused and rigorous
Proven problem-solving skills
Able to work in a team environment
Must have desire and ability to develop new skills on the job
Strong team focus and ability to work with and without direct supervision
Attitude:
Mature attitude in a professional environment
Desire to be a team player
Looking for challenges and solutions
Promotes customer service
Can do’ attitude
Sense of humour
Technical Skills - An awareness of:
IT hardware
Windows operating systems
Microsoft Office
Training:
Information Communications Technician Level 3 Apprenticeship Standard
You will also receive full training and support from the Just IT Apprenticeship Team to increase your skills
Training Outcome:Potential full-time position for the right candidate after completion of the apprenticeship.Employer Description:Virtual IT was created to provide a best-in-class corporate IT infrastructure and service solutions to SMEs, and since then we have grown to a team of nearly 100 employees. Headquartered in North West London and with offices across the south-east, we are among the leading Managed Services Providers in the South of England, supporting over 700 organisations and tens of thousands of users with their IT and cyber security needs.
Our experienced and structured teams deliver a comprehensive range of IT services including, cutting-edge Cyber Security, Helpdesk & On-Site IT Support, Cloud and Modern Workplace solutions, and Communications solutions. These solutions are always carefully tailored to our clients, enabling them to get the best from their IT, with solutions that can scale harmoniously with their business.Working Hours :Monday - Friday (9:00am - 5:30pm)
Shifts TBCSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Passion for ICT,Motivated,Positive attitude,Hard-working,Hardware and software,Troubleshooting,Windows 11 operating system....Read more...
Provide 1st line email, phone, and remote support to our client’s base in the UK, Europe, Asia, and the US
Visit customer sites/offices to troubleshoot, configure and implement various IT solutions and services. (UK)
Troubleshoot and fix various IT hardware related issues, including liaising with 3rd vendors through to resolution.
Troubleshoot, diagnose, and fix most Microsoft technologies (Cloud & On Premise) as well as third party applications/systemsWork directly with senior engineers, to resolve complex issues as well as assist in project roll outs
Be willing to work flexible hours to provide support for clients in the UK, Europe, US, and Asia. (On-Call Rota)
Be proactive. You should always look for opportunities to improve what we do, improve customers IT systems, and find smarterways to deliver excellent service
Maximize and promote system utilization by all users, providing relevant training where necessary
Maintain documentation for all systems (hardware and software). To include all applications installed and networktopology/diagram
Provide excellent service to all customers and be willing to go the extra mile
Training:ICT (Information Communications Technician) Level 3 Apprenticeship Standard.
You will also receive full training and support from the Just ITApprenticeship team to increase your skills.
Your training will include gaining a Level 3 IT qualificationsTraining Outcome:Tech and digital professionals in London earn an average salary of £52,500 per year, so this Apprenticeship could be the start of a very promising and profitable career.Employer Description:We are a Managed Services Provider based in the UK and Cape Town. Our UK team is looking for an apprentice to support our clients
remotely as well as onsite when required. (Greater London Area) Our team is very technical, and you will have the many opportunities to
get involved in not just technical support, but also project work, maintenance, upgrades, and other aspects of the business.Working Hours :Monday - Friday (9:00am - 5:30pm)
Shifts TBCSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Initiative....Read more...
Provide 1st line email, phone, and remote support to our client’s base in the UK, Europe, Asia, and the US
Visit customer sites/offices to troubleshoot, configure and implement various IT solutions and services (UK)
Troubleshoot and fix various IT hardware related issues, including liaising with 3rd vendors through to resolution
Troubleshoot, diagnose, and fix most Microsoft technologies (Cloud & On Premise) as well as third party applications/systemsWork directly with senior engineers, to resolve complex issues as well as assist in project roll outs
Be willing to work flexible hours to provide support for clients in the UK, Europe, US, and Asia (On-Call Rota)
Be proactive. You should always look for opportunities to improve what we do, improve customers IT systems, and find smarterways to deliver excellent service
Maximize and promote system utilization by all users, providing relevant training where necessary
Maintain documentation for all systems (hardware and software). To include all applications installed and networktopology/diagram
Provide excellent service to all customers and be willing to go the extra mile
Training:
ICT (Information Communications Technician) Level 3 Apprenticeship Standard
You will also receive full training and support from the Just ITApprenticeship team to increase your skills
Your training will include gaining a Level 3 IT qualifications
Training Outcome:
Tech and digital professionals in London earn an average salary of £52,500 per year, so this Apprenticeship could be the start of a very promising and profitable career
Employer Description:We are a Managed Services Provider based in the UK and Cape Town. Our UK team is looking for an apprentice to support our clients
remotely as well as onsite when required. (Greater London Area) Our team is very technical, and you will have the many opportunities to
get involved in not just technical support, but also project work, maintenance, upgrades, and other aspects of the business.Working Hours :Monday- Friday
(9:00am- 5:30pm)
Shifts TBCSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Initiative....Read more...
Managing ticket queues
Experience on a busy service desk
Office 365 deployment, maintenance and troubleshooting
Google G-Suite / Workspace maintenance and troubleshooting
Windows Server 2016/2019
macOS for both troubleshooting and deployment
DNS management
AzureAD and Active Directory
Disk encryption
Backup management
Manage hardware and upgrades
Site visits
Customer service
Training:ICT (Information Communications Technician) Level 3 Apprenticeship Standard:
You will also receive full training and support from the Just IT Apprenticeship team to increase your skills
Your training will include gaining a Level 3 IT qualification
Training Outcome:
Tech and digital professionals earn an average salary of £52,500 per year, so this apprenticeship could be the start of a very promising and profitable career
Employer Description:We provide IT support services to a range of business across London, the UK and overseas.Working Hours :Monday- Friday 9:00am- 5:30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Team working....Read more...
As a Digital Support Technician Apprentice, you will:
Help staff, learners, and employers with technical queries (logging in, online platforms, emails, system issues)
Support onboarding of new learners and employers onto apprenticeship systems
Set up user accounts and maintain digital records across management systems (ILR/CRM/LMS/VLE)
Assist with troubleshooting hardware and software issuesSupport online learning platforms (Teams, Zoom, e-portfolio systems, etc.)
Help keep digital systems updated and working smoothly
Provide friendly customer service by phone, email, and online chat
Assist with maintaining equipment, devices, and simple network tasks
Produce basic user guides or instructions to help people use systems more easily
Escalate technical problems to senior team members when needed
Training:Your training will be delivered through a mix of workplace learning and structured teaching sessions by the training provider. You will learn on-the-job every day while being supported by experienced colleagues, and you will also have regular training sessions provided by your apprenticeship training partner.
Training will be delivered through a combination of:
On-the-job learning at our main office: London E1 5HZ
Hybrid teaching sessions once per week with your training provider
Monthly progress reviews with your coach and line manager
Self-directed study time built into your weekly schedule
Practical assessments and projects based on real work tasks
Training Outcome:Once the apprentice successfully completes the Level 3 Digital Support Technician apprenticeship, they can progress into a variety of digital and support-focused roles such as:
Digital Support Technician / IT Support Technician:
Providing day-to-day support for learners, employers, and staff.
Learner Onboarding Coordinator:
Supporting digital platforms, enrolment systems, and user access.
MIS / Data Administrator:
Managing learner records, ILR data, and compliance systems.
E-Learning Support Specialist:
Supporting virtual learning platforms, resources, and online classrooms
Helpdesk or Service Desk Analyst:
Responding to tickets and troubleshooting issues for staff and learners
Employer Description:London Vesta College (LVC) is a specialist IT and digital training provider based in East London. As a government-approved apprenticeship provider, LVC delivers high-quality digital apprenticeships, and sector-focused skills bootcamps supported by qualified IT tutors. The college has a strong reputation, with Ofsted rating its apprenticeship provision as Good and the organisation reporting excellent employer satisfaction and a 100% apprentice pass rate. Employers choose LVC for its efficient recruitment and training support, while learners benefit from small class sizes, personalised coaching, and strong progression opportunities into digital careers—backed by more than a decade of experience in the digital education sector.Working Hours :Monday to Friday, 9.00am to 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative....Read more...
We’re looking for an enthusiastic, IT-focused individual looking to develop their skills within a 1st line support role for a rapidly growing organisation.
You will help resolve IT related issues for over 650 sites across the UK. You will need to work fast and determine if issues can be resolved internally or need to be escalated to 3rd parties. You will be responsible for ensuring users are kept updated and deliver a high level of support and customer service.
The role will include training days for your time with Estio training, and 1 day a week to complete course work.
Duties and key responsibilities
You will:
Be the first point of call for colleagues across the business, diagnosing and assisting them with their issues over the phone and via email.
Work as part of a team to resolve incidents and requests within a given SLA.
Work with our 3rd party support providers to ensure incidents are resolved.
Liaise with end users to ensure they are kept informed about the progress of their issue.
Be able to diagnose and resolve common software and hardware issues.
Discuss and explain issues with users in a non-technical way where required, to gather the right information to progress their issue.
Training:Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.
Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.
Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:
Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
Prioritise systems support tasks and monitor and maintaining system performance.
Maintain regulatory, legal and professional standards.
Support the information systems needs for your business.
Training Outcome:Full-time 1st Line engineer with possible internal progression such as:
Infrastructure
Data Teams
Leadership
Security
Employer Description:We’re a group of vet practices and businesses across the UK, working in true partnership to help keep pets healthy and happy. That’s why we’re called VetPartners!
Our veterinary teams receive centralised support in all areas, from finance to IT and marketing, as well as fantastic benefits, training and investment, meaning they can focus on what really matters: delivering outstanding care to your pets.Working Hours :Monday - Friday 9am-5pm.Skills: Customer service experience,Keen to learn,Work to meet deadlines....Read more...
You will learn:
Being the first point of contact for support requests via phone, email or ticket
Basic remote IT support
Managing the ticketing support system
Maintaining client documentation
Regular communication with clients on the status of their support requests
Using the software system to manage requests remotely
On-site project work
Escalating more complex requests to senior staff
If you love problem-solving and are passionate about helping people, this is the role for you!
During your apprenticeship, you will be studying towards your Level 3 Information Communications Technician Apprenticeship, delivered by Professional Apprenticeships through a mixture of classroom learning and 1-1 tutor support.
During this advanced apprenticeship, you will learn a vast range of knowledge, skills and behaviours, covering such topics as IT security, data, remote infrastructure, maintenance processes and the elements and architecture of computer systems and loads more.
With a wealth of knowledge and experience, you’ll be well-supported by the owners of the business and can look forward to excellent development opportunities within your role.
This is an incredible opportunity to start a rewarding career in IT with a fun, friendly team who are invested in developing their team. Upon successful completion of your apprenticeship, you can look forward to fantastic career progression within the business.Training:During this advanced apprenticeship, you will learn a vast range of knowledge, skills and behaviours, covering topics such as:
Data Security
Hardware & Software
Computer Networking and so much more
You will undertake the ground-breaking Professional Apprenticeships Information Communications Technician Level 3 qualification. Professional Apprenticeships are an Ofsted Outstanding rated training provider and hold the title of Bristol and Bath Apprenticeship Training Provider of the Year for 2021.
The programme is designed to mould you into a high-level, all-rounded technician. You will learn in detail about:
Cloud & Mobile Technologies
Technical Problem-Solving
Advanced Data Security
Computer Networks
IT Communication & much more
These modules are designed to jump-start your career and make you stand out in an increasingly competitive field, boosting your future earning potential.Training Outcome:There is the potential for this role to become permanent following successful completion of the apprenticeship for the right candidate.Employer Description:Working with this company, you can look forward to working in a down-to-earth team where fun at work is as important as delighting their customers with the expert service they provide.Working Hours :Monday to Friday, times to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
This role is responsible for monitoring, detecting, and responding to potential security incidents, maintaining cyber hygiene across all systems, and assisting with compliance to recognised standards such as Cyber Essentials Plus (CE+).
Duties & Responsibilities
Primary:
Assist in monitoring, analysing, and responding to alerts from security tools such as firewalls, SIEM, EDR, and SWG systems under supervision.
Identify, triage, and escalate potential security incidents in line with defined procedures, seeking guidance when necessary.Support the investigation and remediation of security alerts and vulnerabilities alongside senior team members.
Help operate and maintain the organisation’s vulnerability management platform (Qualys) to detect and remediate system vulnerabilities, under direction.
Assist with automated and manual patch deployment cycles, ensuring timely remediation of identified risks.
Contribute to regular reports summarising vulnerability trends, patch compliance, and remediation progress.
Support the administration of endpoint protection, detection, and response solutions to safeguard against malware, ransomware, and unauthorised access.
Assist with the configuration and management of encryption, device control, and endpoint policy enforcement.
Help ensure devices remain compliant with baseline configurations and endpoint protection policies.
Support monitoring and management of the organisation’s SWG platform to enforce safe and secure internet usage.
Apply web access policies and content filtering aligned with organisational security posture, under supervision.
Assist in investigating and reporting on web-based security events, ensuring appropriate remediation steps are taken.
Support the ITSD in maintaining ongoing Cyber Essentials Plus readiness through vulnerability testing, evidence gathering, and compliance validation.
Assist with annual CE+ assessment preparation and help ensure all technical controls meet required standards.
Work collaboratively across IT functions to remediate non-compliance issues and improve audit readiness.
Secondary:
Understanding of best practice in relation to cyber security.
Assist in the secure onboarding and offboarding of users, ensuring access rights are correctly provisioned and removed.
Assist in post-incident reviews and help document lessons learned for continuous improvement.
Help carry out periodic checks to ensure systems and processes comply with internal and external standards.
Basic end-user support/training of hardware and software.
Good level of working IT knowledge and practices.
Engage effectively with any ICT supplier and third parties regarding support of software, hardware and systems.
Keep working area, cupboards, and storage area clean, tidy, safe and equipment/spares organised.
Training:This role is based in Esher, Surrey. You will be required to work in our head office location, and training will take place remotely with online lessons per week. Training Outcome:The apprentice will gain the L3 Cyber Security Technician qualification and may progress into a permanent position within Keltbray.Employer Description:Keltbray is a UK leading specialist engineering contractor, which offers engineering, construction, demolition, decommissioning, remediation, environmental services and reinforced concrete frame solutions. We are a key player in developing and maintaining Britain’s built environment and major civil engineering, operating in highly regulated climates and transforming sites across the UK.
Our purpose is to redefine the way sustainable development is delivered. Based on our collective experience, we collaborate at the earliest stage to design and self-deliver innovative customer solutions across technically demanding built environment and infrastructure sectors. Working in partnership with our stakeholders, we are actively contributing to economic growth, social advancement and environmental protection.
Diversity & Inclusion
We advocate for difference and champion diversity to foster an inclusive environment that allows our people to bring their true selves to their work every day and enable our people to thrive by promoting health and preventing harm.Working Hours :Monday - Friday 8am - 5pm - 40 hours per week.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working....Read more...
This role is a fantastic first step towards working in IT support with local schools and businesses. You will be part of a flexible and friendly team where you will learn a vast range of support requirements and technologies.
What will my new role involve? Joining the team as an IT infrastructure apprentice, you will learn:
Install and maintain computer hardware, laptops, audio/visual equipment and peripherals
Routine administration, including data backups and Active Directory maintenance
Software installation, maintenance and upgrading in line with rocket development policy
Server Network/Cloud Based Infrastructure support
Administration and development of Internet, Intranet, Extranet, and E-mail systems, including learning platforms and websites
To keep abreast of technological developments and encourage the use of ICT at all levels
To support staff and students with the set-up and preparation of ICT equipment around clients
Training:As an IT Support Apprentice, you will be studying towards a level three ICT Support Technician apprenticeship. This apprenticeship is 22 months in length and will involve ongoing onsite training and mentoring from the Rocket Computer Services team combined with 25 days of off-the-job training at the PETA training centre in Cosham.Training Outcome:Progression opportunities are offered for the successful candidate upon completion of their apprenticeship and integration with the team.Employer Description:Rocket Computer Services Ltd are an established IT Support Company committed to providing high quality support across Portsmouth and Hampshire. We pride ourselves on our professional and friendly approach in meeting the needs of our clients. We offer a variety of bespoke support packages across the business and education sectors, creating more time for your staff to do the work they need to do while we take on your technical issues.Working Hours :Monday -Thursday 08:00 - 15:30; Friday 08:00 - 14:30 (30-minutes lunch).Skills: Initiative,Good communication skills,Personable and friendly,Polite,Strong customer service skills,MS Office knowledge,Genuine interest in ICT,Pass enhanced DBS check,Full UK driving licence,Manage own workload....Read more...
We are seeking an IT Asset Technician Apprentice to join our team within our facility.
You’ll be working in a fast-paced environment, so organisation and the ability to be on your feet throughout the day are essential. This is an excellent opportunity to develop your skills in a dynamic and growing IT reuse company. Full training will be provided to the successful candidate.
Key Responsibilities:
Identify and process IT hardware in line with strict customer specifications.
Handle and separate potential data-bearing devices securely.
Sanitise or physically destroy data-holding items in accordance with required procedures.
Assist within the Secure Asset department as needed.
Additional duties include:
Disassembling various IT devices, including mobile phones and tablets.
Maintaining a clean and organised warehouse environment.
Creating, moving, and organising pallets.
Cross-training in other departments, such as IT refurbishment, where required.
Training:Apprentices will be required to attend college at least x1 day per week either at Uxbridge or Richmond upon Thames Campus completing necessary mandatory training and units associated with the apprenticeship.
Our Account Manager, industry-trained assessor and Learning Advocate support apprentices to deliver our high-quality training programmes.
The apprentice will be required to complete:
Apprenticeship Standard
End Point Assessment
Functional Skills in English, maths and ICT (if required)
Apprentices will be required to attend college at least x1 day per week, either at Uxbridge, Harrow or Hayes Campus, completing necessary mandatory training and units associated with the apprenticeship.
Other training will be provided by the employer as required to enable the fulfilment of the job role.Training Outcome:Potential full-time permanent position within the organisation.Employer Description:Computer Hub UK and Computer Hub Recycling are among the UK’s leading specialists in secure IT asset disposal and technology refurbishment. Our mission is to collect and process IT equipment from our extensive client base, refurbishing and reselling items to extend their lifecycle and support environmental sustainability.Working Hours :Monday to Friday.Skills: Attention to detail,IT skills,Team working,Communication skills,Creative,Customer care skills,Organisation skills,Problem solving skills....Read more...
You will work closely with the IT Support team and other members of the Information Technology Services department, providing support to staff and pupils across the College.
Main Duties and Responsibilities:
Assist in providing first-line IT support to staff and pupils, responding to helpdesk tickets and general technical queries.
Learn to install, configure, and maintain hardware (PCs, laptops, tablets, printers, projectors, etc.).
Support users with software installation, troubleshooting, and updates under supervision.
Learn to assist with network connectivity issues, including Wi-Fi, cabling, and access points.
Help maintain accurate records of IT equipment and asset tracking.
Support classroom and office technology, including interactive displays and AV systems.
Assist in setting up IT equipment for meetings, events, and exams.
Learn and follow all relevant college IT policies, including data protection, acceptable use, and cybersecurity.
Maintain a professional and customer-focused approach in all interactions with staff, pupils, and visitors.
Participate in regular training, both on-the-job and off-the-job, as part of the apprenticeship programme.
Training:You will be enrolled in the Level 3 Information Communications Technician Apprenticeship.You will attend regular off-the-job training and complete coursework, assessments, and practical learning as part of your qualification.You will receive structured mentoring and guidance from experienced IT professionals at the college.You will undertake mandatory online college training (e.g., Health & Safety, Fire Safety, Safeguarding, and Data Protection).Training Outcome:There is no guarantee there is a role at the college at the end of the apprenticeship; however, if the business allows, this may be an option.Employer Description:Founded in 1843, Marlborough College is the largest co-educational boarding school in the country, set in the picturesque market town of Marlborough and surrounded by the beautiful Wiltshire countryside. The College has over 1,000 pupils aged 13–18, the majority of whom are full boarders.
The College’s mission is to deliver the best independent, co-educational, full boarding education in the UK and to be recognised for this globally. Our vision is to be a leading, outward-looking, and inclusive school where children with potential are given the opportunity to make a difference to society.Working Hours :Monday- Friday 9am - 4.30pm
30-minute unpaid lunch.Skills: Communication skills,IT skills,Attention to detail,Problem solving skills,Team working,Reliable & punctual,Willingness to learn,Professional manner,Hardworking....Read more...
Provide first and second line technical support to end-users, troubleshooting and resolving hardware and software issues
Contribute and work within projects to ensure successful execution within defined deadlines, contributing to the smooth implementation of IT solutions for our clients
Install, configure, and maintain operating systems and software applications
Participate in client meetings, including face-to-face interactions, and pre-sales activities, providing technical expertise and building strong client relationships
Monitor and maintain computer networks
Analyse system logs and identify potential issues or trends
Collaborate with other IT teams to resolve complex technical problems
Assist in the development and implementation of IT policies and procedures
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learnt: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:You will be working with the IT manager supporting a large number of employees and will grow solid skills to become a fully trained IT Technician. If we are the right fit for one another, a full-time role may be available for you after the apprenticeship. Employer Description:At DISConsulting IT, we provide top-quality IT services and are committed to delivering exceptional customer experiences. We are focused on further enhancing our service delivery capabilities and solidifying our position as a leading IT service provider for small and medium-sized enterprises, charities, and non-profit organisations.Working Hours :Monday to Friday, 8:30am – 4:30pm, with a 30-minute lunch break.Skills: Full UK driving licence....Read more...
Duties:
Using the ICT Helpdesk service solution, provide proactive and reactive service support across the Trust via the ticket system
Contribute to the effective performance and service provision of ICT services within the Trust to minimise disruption
Participate in the collection, collation, processing and storage of data and information to comply with school reporting requirements
To test, diagnose and resolve network, software and hardware faults (including peripherals), and perform maintenance repairs and upgrades
Implement routine manual and computerised systems, practices and procedures to ensure that data and information is current, relevant, effectively and securely collected and that reporting complies with planned outcomes and obligations, reporting any concerns as required
Maintain the integrity and security of all systems by use of appropriate user protocols and undertake related monitoring and reporting
Provide user support to identify and respond promptly to routine system or process issues that arise within an agreed framework of performance criteria
Support contingency arrangements to respond to any unforeseen or unplanned circumstances that may arise to maintain the safety and security of data and information, maintain security and minimise disruption
To contribute to the work of the team under supervision, in the delivery of projects and support as required including ICT security and efficient use of resource
To maintain an awareness of ICT developments
Support teaching staff and pupils in technical aspects of ICT
Assist in the maintenance of the ICT network
Manage local computer files, backing up, archiving and deleting information as appropriate
Training:Information Communications Technician Level 3.
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.Training Outcome:Potential full-time employment for the right candidate upon successful completion of the apprenticeship.Employer Description:Wise Origin is a national training provider which was established in 2006. We deliver further education and provide employment opportunities through our Apprenticeship Programmes and other funded provisions. We specialise in IT, Digital & Data Apprenticeships and our aim is to help businesses and individuals make wise decisions for better futures.Working Hours :Monday to Thursday, 8:00 am - 4.30 pm with a 1-hour break
Friday, 8.00 am - 4.00 pm with a 30-minute break with a 1-hour lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Administrative skills,Logical,Team working,Creative,Initiative,Patience....Read more...
Key Responsibilities:
Provide technical support and assistance to employees and customers via phone, email, and in-person
Troubleshoot and resolve hardware and software issues, including desktops, laptops, printers, and other IT equipment
Diagnose and resolve technical problems, including network connectivity, email, and software applications
Assist with setting up and configuring IT equipment, including desktops, laptops, and mobile devices
Collaborate with other IT team members to resolve complex technical issues
Document and track technical issues and resolutions
Perform routine maintenance and updates on IT systems and equipment
Provide training and guidance to employees on IT systems and equipment
Requirements:
Demonstrate an aptitude and enthusiasm for Computers and Information Technology
Outstanding communication and customer service skills absolutely essential
Any experience in a computer support role will be welcome
Excellent problem-solving and analytical skills
A self-starter with high levels of initiative
Ability to work in a fast-paced environment with constantly changing priorities
Training:Information Communications Technician Level 3 Apprenticeship Standard:
An apprenticeship includes regular training with a college or other training organisation
At least 20% of your working hours will be spent training or studying
All training will be delivered online by Wise Origin, offering flexible, expert-led instruction with interactive sessions and digital resources
This ensures apprentices can develop their skills while balancing work commitments
Training Outcome:This apprenticeship offers a strong foundation for a career in IT. Upon successful completion, you may progress into a permanent IT Support role or further your development through higher-level IT apprenticeships or specialist qualifications in areas such as:
Network or Systems Administration
Cyber Security
Cloud Computing
IT Project Management
Digital Infrastructure
You’ll gain valuable hands-on experience that can lead to a wide range of roles within the education sector or the wider tech industry.Employer Description:Wise Origin is a national training provider which was established in 2006. We deliver further education and provide employment opportunities through our Apprenticeship Programmes and other funded provisions. We specialise in IT, Digital & Data Apprenticeships and our aim is to help businesses and individuals make wise decisions for better futures.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
We work to strict SLAs with our customers, and you’ll be responsible, after training, for the quality of information logged into our ticketing system.
You will be expected to accurately log support tickets in a timely manner. We expect you to be self-motivated, efficient and well-organised with a keen eye for detail.
Specific duties will include (but aren’t limited to):
Good use of Microsoft Office, in particular, Outlook, Word, Excel and Windows
Skills in Office 365
Hardware building
The timely and accurate logging of customer issues into the Call Management System
First Line support from both phone calls and incoming emails
Take responsible for the quality of the information recorded
Be able to produce clear descriptions relating to user problems that ensure timely and efficient solutions
Resolving the initial query to the best of your ability if you don’t need to escalate
Recognising when a call is urgent and escalating accordingly
Carrying out configuration and testing of new kit prior to install at customer site
The ability to work as part of a team, whilst remaining self-motivated in managing your own workload
The ability to demonstrate an excellent customer service focus when dealing with clients
We’re looking for you to develop the role so that, in time, you become the first point of contact for all incoming issues to the Help DeskTraining:
Information Communications Technician Level 3 Apprenticeship Standard
An apprenticeship includes regular training with a college or other training organisation
At least 20% of your working hours will be spent training or studying
Training Outcome:
We’re looking for you to develop the role so that, in time, you become the first point of contact for all incoming issues to the Help Desk
Ultimately, we’ll work to promote you through the ranks of 1st, 2nd and third line support, and provide you with further training and support
Employer Description:Wise Origin is a national training provider which was established in 2006. We deliver further education and provide employment opportunities through our Apprenticeship Programmes and other funded provisions. We specialise in IT, Digital & Data Apprenticeships and our aim is to help businesses and individuals make wise decisions for better futures.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
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1st Line Support Technician | Up to £31,110 | Kilburn Are you a 1st line engineer with at least 6 months of recent IT support experience? Our client is a well-established MSP, and they are looking for a 1st Line Support Technician to join their fast-growing team. The candidate will be required to work on the Customer Support Team as well as working on specific projects and tasks defined with you by the Management Team You will report directly to the 1st Line Team Leader who works within the Customer Operations groupYou will not be a call logger, with the expectation being that you can resolve at least 85% of all the incidents you log yourself.You will be part of a fast-growing team of support specialists and will be expected to bring your own skills and customer service into the team and contribute to the general learning environment we have.General Skills & Experience:
Strong customer care and client-facing skillsGood verbal and written communications skills Excellent telephone mannerOrganised, focused, and rigorousProven problem-solving skillsAble to work in a team environmentStrong team focus and ability to work with and without direct supervision
Technical Skills:
Microsoft Windows 8 to 11Office 2010 - 2019 – especially OutlookOffice 365 – All featuresPC Hardware troubleshooting and optimisation Network PrintersRouters and WAP knowledge / exposureGood understanding of Network Technology VLAN and IP routing protocolsUnderstanding of Enterprise anti-virus suites
If you are interested please contact me ASAP for more information on soniab@justit.co.uk
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Job Description
Job Title: IT Support Technician – Field Based
Location: North West Kent, with occasional visits to Head Office, CanterburySalary: £30,000 – £38,000 p.a. doeHours: 8:00am – 4:30pm, Monday to FridayDriving Licence & Vehicle Required***Due to the nature of this role, you’ll be required to undertake a DBS check before start***Role Overview:
Provide IT support across Primary Schools in North West KentMaintain desktops, laptops, tablets, iPads, servers, and network infrastructureAdminister Microsoft servers, Windows, Office products, Active Directory, and Group PolicyTroubleshoot hardware, software, and network issues for staff and usersRespond to support requests via a bespoke fault logging systemUndertake IT change requests and perform routine diagnostics and maintenanceOccasionally travel to Head Office in Canterbury for training, meetings, or support
Requirements:
Previous IT support experience, ideally in education or MSP environmentsStrong technical knowledge: Microsoft Server, Windows, Office, Active Directory, Group PolicyExperience with network infrastructure, backups, and diagnosticsKnowledge of Apple products is desirableFull driving licence and eligibility for an Enhanced DBS checkTerm-time or part-time availability covering 38 school weeks
Why Join Us:
Great pay + mileage paid at 44p per mileBe part of a 25-year-old, thriving businessFlexible work options available to suit your lifestyleOpportunities for professional development and career progressionTerm-time roles paid over 12 months for consistent incomeWork with diverse IT systems and a variety of schools
Westin Par values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies, we are acting as an Employment AgencyDue to the high volume of applicants applying for all roles, we can only reply to candidates with the most relevant skills and experience. If you have not heard back from us within 48 hours of your application, please assume that you have been unsuccessful on this occasion.
....Read more...
Job Description
Job Title: IT Support Technician – Field Based
Location: North West Kent, with occasional visits to Head Office, CanterburySalary: £30,000 – £38,000 p.a. doeHours: 8:00am – 4:30pm, Monday to FridayDriving Licence & Vehicle Required***Due to the nature of this role, you’ll be required to undertake a DBS check before start***Role Overview:
Provide IT support across Primary Schools in North West KentMaintain desktops, laptops, tablets, iPads, servers, and network infrastructureAdminister Microsoft servers, Windows, Office products, Active Directory, and Group PolicyTroubleshoot hardware, software, and network issues for staff and usersRespond to support requests via a bespoke fault logging systemUndertake IT change requests and perform routine diagnostics and maintenanceOccasionally travel to Head Office in Canterbury for training, meetings, or support
Requirements:
Previous IT support experience, ideally in education or MSP environmentsStrong technical knowledge: Microsoft Server, Windows, Office, Active Directory, Group PolicyExperience with network infrastructure, backups, and diagnosticsKnowledge of Apple products is desirableFull driving licence and eligibility for an Enhanced DBS checkTerm-time or part-time availability covering 38 school weeks
Why Join Us:
Great pay + mileage paid at 44p per mileBe part of a 25-year-old, thriving businessFlexible work options available to suit your lifestyleOpportunities for professional development and career progressionTerm-time roles paid over 12 months for consistent incomeWork with diverse IT systems and a variety of schools
Westin Par values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies, we are acting as an Employment AgencyDue to the high volume of applicants applying for all roles, we can only reply to candidates with the most relevant skills and experience. If you have not heard back from us within 48 hours of your application, please assume that you have been unsuccessful on this occasion.
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We currently have an urgent vacancy for a Service Desk Support Analyst on behalf of our client, a National Charity, based in the St Mellons area of Cardiff. Working within an existing team you will be responsible for providing 1st and some 2nd line support to circa 1200 staff nationally within an ITIL based environment.
Due to the nature of the organisation's public services, you will be expected to go through and obtain SC security clearance and NPPV2 Police Vetting before starting the role. Therefore, you must have been a working resident in the UK for the last 4 years. Alternatively, already hold current SC security clearance.
This is a permanent role offering hybrid working options (at least 3 days in office), a salary of £26,150 and benefits.
We are looking for an individual who can offer prior Service Desk (Helpdesk Support) experience in a Microsoft Windows environment providing 1st with some 2nd line technical support including application support of bespoke applications (CRM).
We need someone who can offer:
* Experience of working in 1st / 2nd line Service Desk support role
* Windows Active Directory and Microsoft EntraID (Azure), managing computer and user accounts, groups and containers
* Hardware setup, installation, troubleshooting and diagnostic assistance (Computer, Telephone, Laptop, Printer, Scanner)
* Network support, Installation, configuration (LAN, WAN, VPN, etc.) incl. switches, routers and firewalls
* Microsoft Windows 10/11 & MS Office 2016 & O365 installation, configuration and troubleshooting
* Desktop and browser security components: including site security certificates, firewalls and anti-virus
* Supporting Voice Over IP telephony solutions, specifically Zoom Workplace
* Experience with IT Service Management tools i.e. ticket logging software, Microsoft System Centre and prior experience working in an ITIL aligned enterprise environment
* Ability to multitask across multiple incidents, be organised and have a keen eye for detail
* Naturally, as the role involves supporting users nationally you will have excellent communications skills, both verbally and written.
The service desk operates between the hours 9.00 to 17.00 Monday to Friday but may require occasional rare travel to support local offices and stakeholders throughout the country. This is a high-volume environment, and you will be dealing with circa 35-40 tickets a day. The right candidate must have the ability to take ownership of issues and see them through to resolution while providing excellent service.
In return our client offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans, cycle to work scheme, and the opportunity to play a key role in a national charity providing world-class services.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Keywords: Service Desk, 2nd Line, 1st Line, Support, Helpdesk, ITIL v3 / v4, Windows Server, AD, Active Directory, Exchange 2016, Windows 11 & 10, Office 2016, O365, Firewall, Antivirus, Anti-Virus, Antispyware, Spyware, Broadband, ADSL, VPN, Microsoft Dynamics CRM, Track-IT, Skype for Business, VOIP, Networking, Azure, IT technician, IT support engineer, IT engineer, 1st line support engineer, 2nd line support engineer, 1st line engineer, 2nd line engineer, Helpdesk Engineer,
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We currently have an urgent vacancy for a Service Desk Support Analyst / IT Support Engineer on behalf of our client, a National Charity, based in the St Mellons area of Cardiff. Working within an existing team you will be responsible for providing 1st and some 2nd line support to circa 1200 staff nationally within an ITIL based environment.
Due to the nature of the organisation's public services, you will be expected to go through and obtain SC security clearance and NPPV2 Police Vetting before starting the role. Therefore, you must have been a working resident in the UK for the last 4 years. Alternatively, already hold current SC security clearance.
This is a permanent role offering hybrid working options (at least 3 days in office), a salary of £26,150 and benefits.
We are looking for an individual who can offer prior Service Desk (Helpdesk Support) experience in a Microsoft Windows environment providing 1st with some 2nd line technical support including application support of bespoke applications (CRM).
We need someone who can offer:
* Experience of working in 1st / 2nd line Service Desk support role
* Windows Active Directory and Microsoft EntraID (Azure), managing computer and user accounts, groups and containers
* Hardware setup, installation, troubleshooting and diagnostic assistance (Computer, Telephone, Laptop, Printer, Scanner)
* Network support, Installation, configuration (LAN, WAN, VPN, etc.) incl. switches, routers and firewalls
* Microsoft Windows 10/11 & MS Office 2016 & O365 installation, configuration and troubleshooting
* Desktop and browser security components: including site security certificates, firewalls and anti-virus
* Supporting Voice Over IP telephony solutions, specifically Zoom Workplace
* Experience with IT Service Management tools i.e. ticket logging software, Microsoft System Centre and prior experience working in an ITIL aligned enterprise environment
* Ability to multitask across multiple incidents, be organised and have a keen eye for detail
* Naturally, as the role involves supporting users nationally you will have excellent communications skills, both verbally and written.
The service desk operates between the hours 9.00 to 17.00 Monday to Friday but may require occasional rare travel to support local offices and stakeholders throughout the country. This is a high-volume environment, and you will be dealing with circa 35-40 tickets a day. The right candidate must have the ability to take ownership of issues and see them through to resolution while providing excellent service.
In return our client offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans, cycle to work scheme, and the opportunity to play a key role in a national charity providing world-class services.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Keywords: Service Desk, 2nd Line, 1st Line, Support, Helpdesk, ITIL v3 / v4, Windows Server, AD, Active Directory, Exchange 2016, Windows 11 & 10, Office 2016, O365, Firewall, Antivirus, Anti-Virus, Antispyware, Spyware, Broadband, ADSL, VPN, Microsoft Dynamics CRM, Track-IT, Skype for Business, VOIP, Networking, Azure, IT technician, IT support engineer, IT engineer, 1st line support engineer, 2nd line support engineer, 1st line engineer, 2nd line engineer, Helpdesk Engineer,
....Read more...
We currently have an urgent vacancy for a Service Desk Support Analyst / IT Engineer on behalf of our client, a National Charity, based in the St Mellons area of Cardiff. Working within an existing team you will be responsible for providing 1st and some 2nd line support to circa 1200 staff nationally within an ITIL based environment.
Due to the nature of the organisation's public services, you will be expected to go through and obtain SC security clearance and NPPV2 Police Vetting before starting the role. Therefore, you must have been a working resident in the UK for the last 4 years. Alternatively, already hold current SC security clearance.
This is a permanent role offering hybrid working options (at least 3 days in office), a salary of £26,150 and benefits.
We are looking for an individual who can offer prior Service Desk (Helpdesk Support) experience in a Microsoft Windows environment providing 1st with some 2nd line technical support including application support of bespoke applications (CRM).
We need someone who can offer:
* Experience of working in 1st / 2nd line Service Desk support role
* Windows Active Directory and Microsoft EntraID (Azure), managing computer and user accounts, groups and containers
* Hardware setup, installation, troubleshooting and diagnostic assistance (Computer, Telephone, Laptop, Printer, Scanner)
* Network support, Installation, configuration (LAN, WAN, VPN, etc.) incl. switches, routers and firewalls
* Microsoft Windows 10/11 & MS Office 2016 & O365 installation, configuration and troubleshooting
* Desktop and browser security components: including site security certificates, firewalls and anti-virus
* Supporting Voice Over IP telephony solutions, specifically Zoom Workplace
* Experience with IT Service Management tools i.e. ticket logging software, Microsoft System Centre and prior experience working in an ITIL aligned enterprise environment
* Ability to multitask across multiple incidents, be organised and have a keen eye for detail
* Naturally, as the role involves supporting users nationally you will have excellent communications skills, both verbally and written.
The service desk operates between the hours 9.00 to 17.00 Monday to Friday but may require occasional rare travel to support local offices and stakeholders throughout the country. This is a high-volume environment, and you will be dealing with circa 35-40 tickets a day. The right candidate must have the ability to take ownership of issues and see them through to resolution while providing excellent service.
In return our client offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans, cycle to work scheme, and the opportunity to play a key role in a national charity providing world-class services.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Keywords: Service Desk, 2nd Line, 1st Line, Support, Helpdesk, ITIL v3 / v4, Windows Server, AD, Active Directory, Exchange 2016, Windows 11 & 10, Office 2016, O365, Firewall, Antivirus, Anti-Virus, Antispyware, Spyware, Broadband, ADSL, VPN, Microsoft Dynamics CRM, Track-IT, Skype for Business, VOIP, Networking, Azure, IT technician, IT support engineer, IT engineer, 1st line support engineer, 2nd line support engineer, 1st line engineer, 2nd line engineer, Helpdesk Engineer,
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Job Description:
Core-Asset Consulting is delighted to be partnering with a high-growth, technology-driven financial services organisation to recruit an IT Technician for its expanding operations in Newcastle. This is an exciting opportunity for an ambitious IT support professional to join a fast-paced, collaborative environment where innovation and service excellence are at the heart of everything they do.
Skills/Experience:
Proven track record in a similar IT support role.
Strong interpersonal skills, with the ability to communicate effectively with colleagues at all levels.
A collaborative team-orientated approach.
Flexible, proactive and enthusiastic attitude.
Self-motivated with a commitment to delivering an excellent level of service.
Core Responsibilities:
Create and remove user accounts, managing permissions primarily via Active Directory, Exchange and Microsoft 365.
Provide troubleshooting support to office-based and remote colleagues across hardware, software, printers and network connectivity.
Support meeting room users and ensure A/V equipment is fully operational.
Procure, prepare and rebuild laptops for colleagues as required.
Install job-specific software applications (e.g. financial and productivity tools).
Liaise effectively with third-party suppliers to progress technical requests.
Manage remote user VPN access, including two-factor authentication.
Provide support for approved BYOD applications.
Support and maintain Windows Server environments (2012 and above).
Manage Active Directory, Exchange and Group Policy.
Work with third-party providers to maintain Windows virtual servers.
Utilise tools such as Sophos Enterprise Console and PowerShell.
Create and manage user accounts within the organisation’s telephony platforms.
Administer hunt groups, call groups, IVRs, menus, greetings and team availability.
Support the call recording system.
Deliver remote support to colleagues across additional sites, including occasional on-site visits.
Support internal office moves and workplace technology changes.
Develop and update IT process and procedure documentation.
Provide SME-level knowledge sharing to colleagues throughout the IT team.
Support the development of IT Apprentices within the department.
Core-Asset Consulting is an equal opportunities recruiter and we welcome applications from everyone irrespective of age, disability, gender, gender identity or expression, race, colour, ethnic or national origin, sexual orientation, religion or belief, marital/civil partner status or pregnancy.
Job reference: 16306
To apply for this vacancy applicants must be eligible to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.
At Core-Asset, we’re committed to protecting and respecting your privacy. Our privacy statement explains when and why we collect personal information about people who engage with our services, how we use it, the conditions under which we may disclose it to others, and how we keep it secure. We may change this policy from time to time, so please check this policy occasionally to ensure that you’re happy with any changes.
By engaging with us (either by applying for a job we’re advertising, registering through our website, or getting in touch with our business) you’re agreeing to be bound by this policy.
Core-Asset Consulting is committed to protecting the privacy of our candidates, clients and website users. For further information, please refer to our full Privacy Statement available on our website http://www.core-asset.co.uk/about-core-asset/privacy-statement
Core-Asset Consulting offers specialist recruitment services to asset management, accounting & finance, asset servicing, legal and the wider financial services sector in Scotland.
INDPERM....Read more...
JOB DESCRIPTION
Tasks PROFILE: Shift: 6pm-6:15am; 2-2-3 shift rotation continuous operations schedule Typical tasks for this position include (but are not limited to) the following: Perform testing of production batches, incoming raw materials, finished goods, and components to determine conformance to specifications. Judge as "fit for release" production batches, incoming raw materials, finished goods, and components that are in conformance to all specifications and visually acceptable. Determine and communicate batch adjustments for any batches that do not conform to requirements, utilizing batch history, adjustment guidelines, and consultation with the Senior QC Technician, Assistant Supervisor, or QC Manager. Perform validation testing during filling to insure integrity of finished goods, including labeling, packaging, and fill weights. Communicate current status of inspections to Senior Technicians, Assistant Supervisor, or QC Manager. Communicate issues with work instructions and procedures to Senior Technicians, Assistant Supervisor, or QC Manager. Document inspection results. Responsibilities/Expectations: Communicate with Supervisors, peers, or subordinates: provide information to supervisors and co-workers in written form or in person. Maintain a good record of attendance and punctuality. Learn all manual tasks performed within the department. Perform tasks assigned using specific operating procedures, and following department specific quality control processes and procedures. Treat people with dignity and respect. Conduct all business with integrity. Adhere to Rust-Oleum Corporation Quality principles and participate in all departmental and company-wide Quality activities. Follow all safety procedures and company policies.
QUALIFICATIONS:
KNOWLEDGE
English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Production and Processing - Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods. Skills Quality Control Analysis - Conducting tests and inspections of products, services, or processes to evaluate quality or performance. Reading Comprehension - Understanding written sentences and paragraphs in work related documents. Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Science - Using scientific rules and methods to solve problems. Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making. Speaking - Talking to others to convey information effectively. Writing - Communicating effectively in writing as appropriate for the needs of the audience. Operation Monitoring - Watching gauges, dials, or other indicators to make sure a machine is working properly.
WORK ACTIVITIES
Processing Information - Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data. Monitor Processes, Materials, or Surroundings - Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems. Analyzing Data or Information - Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts. Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Documenting/Recording Information - Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form. Identifying Objects, Actions, and Events - Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events. Updating and Using Relevant Knowledge - Keeping up-to-date technically and applying new knowledge to your job. Interacting With Computers - Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information. Evaluating Information to Determine Compliance with Standards - Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards. Rust-Oleum is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, or any other protected class.Apply for this ad Online!....Read more...
You will engage in full time study at college during your first year with the business and will complete projects during college holidays. From year 2, you will participate in part-time study for subsequent years of the apprenticeship to achieve a Technical Certificate; the Level 3 Engineering and Manufacturing Support Technician apprenticeship.
Subject to aspiration, performance and business need, you may have the opportunity to progress to HNC/D and potentially pursue a bachelor’s degree or other part-time further education after your apprenticeship.
From Year 2, you will undertake a series of objective training placements in different departments working on initial design all the way through to manufacture and distribution.
These may include:
Product Design - combining knowledge of design, engineering, and manufacturing processes to create innovative new products
Experimental Prototyping – Create prototype parts using cutting edge additive manufacturing equipment and CNC machines
Research and Development Lab – Rigorous development testing of new and existing products to British and International Standards
New Product Integration – Design and implementation of new production lines and specification of automated machinery
Assembly and Manufacturing Engineering – Front line problem solving and improvement projects in the manufacturing area
Electronics – Hardware and software design, development, and testing for new and existing products
Where applicable, you may also experience business functions outside of Engineering, such as Finance, Customer Service and Sales to gain a full understanding of our business. Regular time for self-reflection and review, and one-to-ones with your manager will be in place. You will also be able to access, and utilise, our comprehensive Associate training courses and materials. This will support you to regularly review your strengths and areas for development, and for two-way feedback.
As an apprentice you will also:
Support and be a part of the Kohler Mira Apprentice Community
Support STEAM initiatives at Kohler Mira
Participate in charity events
Training:
You will learn and obtain experience in the fundamentals of either mechanical or electrical engineering or a combination of the two, primarily through training at Gloucestershire Engineering Training (GET) in your first year. From second year onwards, you will continue to study part-time
Your apprenticeship will last for a minimum of 3 years, during which time you will rotate around the wide range of engineering teams across our business in Cheltenham
Throughout the duration of the apprenticeship, you will be taught and will put into practice a range of engineering skills. You will be supported by a dedicated apprentice manager who will oversee your development, college progress, and ensure you are working on value-add business projects
You will join an ever-growing cohort of apprentices across the business and engineering function all focused on working towards similar goals
We encourage and empower our apprentices to strive for achievement, with many of them winning awards at nationally recognised events, and recognition awards through their colleges
Training Outcome:Subject to aspiration, performance and business need, you may have the opportunity to progress to HNC/D and potentially pursue a bachelor’s degree or other part-time further education after your apprenticeshipEmployer Description:In the UK, Kohler Mira Ltd. is made up of three market leading brands: Mira Showers, Rada, and Recoup. Where our brands differ in market position, they are equal in their commitment to design, innovation, and providing a single level of quality regardless of price.
Kohler Mira is committed to diversity and inclusion to drive our business results and create a better future every day for our diverse associates, consumers, partners, and global communities.
As an equal opportunities employer, it is Kohler Mira’s policy to recruit, hire, and promote qualified people in all job classifications without prejudice. If, as an individual with a disability, you require adjustments during the recruitment process, please contact talentacquisitionuk@kohler.com.Working Hours :Attendance at Gloucestershire Engineering Training (GET) in your first year. From second year onwards, you will continue to study at GET once a week, with remaining days spent onsite in Cheltenham.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Initiative....Read more...
To learn from the company’s Systems Engineers and Solutions Architects to develop the skills required to support technologies across the company’s customer base, and to become knowledgeable in all the tools and solutions required to deliver that support effectively.
To assist in the provision of IT helpdesk support to customers through our main communicative mediums of ticket/helpdesk system, email, telephone, and on-site.
To assist the company’s Systems Engineers and Solutions Architects in their roles to ensure the effective and timely delivery of support.
To proactively manage and communicate own workload effectively, liaising with the Support Manager and other colleagues to ensure customers receive timely support and target SLAs are met.
To assist in the maintenance and development of company documentation, ensuring solutions are documented sufficiently for any engineer to support.
To undertake company provided training and proactively seek out your own learning opportunities to develop new skills. To share that knowledge internally to ensure best practice is adopted throughout the company and that value for money is achieved from continued professional development.
To continually develop knowledge within IT to work towards acquiring the requisite skills and knowledge of a Systems Engineer.
Just one addition needed – as the role is fully remote, the candidate needs to be able to provide a home office workspace and suitable internet connection. We will provide pretty much everything else (laptop, screens, peripherals, software, access, etc.). We typically put this in our own adverts as:
Access to a reliable broadband connection at home (5Mbps or better).Suitable environment at home to work from, including space to run multiple monitors.Training:Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.
Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.
Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:
Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
Prioritise systems support tasks and monitor and maintaining system performance.
Maintain regulatory, legal and professional standards.
Support the information systems needs for your business.
Training Outcome:
Ideally, they will have worked f2f with colleagues previously. Doesn’t matter what industry: warehouse, hospitality, office, retail, etc.
They are happy to see candidates without work experience if their passion for tech shines out of them!
Employer Description:The Cutter Group of companies is one of the world’s leading suppliers of virtualized computing solutions. Our aim is to deliver cutting edge expertise in providing sustainable, cost-effective solutions and services delivering optimized performance of IT infrastructures. Headquartered in the UK, with a subsidiary in Cyprus, the Group’s reach is far and wide. The Group has wide ranging experience across multiple sectors, including education, local and national government, financial services and many others. We have a very strong reputation with a proven track record in delivery having influenced hundreds or thousands of users across an extensive and diverse range of virtualized environments worldwide. Formed in 2005 Cutter has established a reputation as a market leader in the design, deployment and support of virtualized solutions in both the desktop and data center environments. Cutter’s architects and engineers are recognized as leading technical experts in both desktop and server virtualization. We work closely with technology provider’s technical and development teams to ensure that our customers benefit from all the advantages this technology offers, and we are often engaged in supporting large scale and complex deployments all over the world. Our position as the leading technical experts in this technology has led us to develop a unique business model and Cutter has developed a thriving international business. Our remote deployment and management capabilities for virtualized solutions enable us to support customers and other technology partners anywhere.Working Hours :Monday-Friday, 9am-6pm with an hour’s lunch.Skills: Communication skills,Passion for technology,Self motivated,Proactive communications,Positive attitude....Read more...
