As part of our technical team, you will assist in a variety of tasks, including:
Assisting with the setup of WiFi networks and systems
Prepping hardware such as routers, access points, and smart home devices
Supporting field engineers with remote troubleshooting and technical advice
Performing basic diagnostics and assisting with fault resolution
Maintaining accurate records of installations, service calls, and inventory
Providing technical support to internal teams and end-users
Assisting with testing, configuration, and quality control of equipment before deployment
Developing technical documentation and guides under supervision
Training:Information Communications Technician Level 3 Apprenticeship Standard:
An apprenticeship includes regular training with a college or other training organisation
At least 20% of your working hours will be spent training or studying
Training Outcome:
Permanent position will be given to the right candidate
Employer Description:At Social Telecoms, we provide essential communication services and technology solutions to the social housing sector and beyond. We're passionate about delivering excellent service and helping communities stay connected. We're now looking for a motivated and enthusiastic individual to join our growing support team as a Customer Support Apprentice.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,IT skills,Problem solving skills,Initiative....Read more...
Assist with the delivery of ICT Infrastructure whilst working as part of a team and under the supervision of a Senior IT Officer - Infrastructure.
Support the ICT service to deliver efficient operation and control of the IT and/or Telecommunications infrastructure (comprising physical or virtual hardware, software, network services and data storage) either on-premises or to end-users provisioned as cloudservices that is required to deliver and support the information systems needs of an organisation.
Assist in installing and configuring computer systems, diagnosing hardware and/or software faults, solving technical and applications problems, either remotely or in person. Some examples of these issues are slow performance, connection problems, and an inability to access data. Support the team in the support and maintenance of systems, including software maintenance, incident management, testing, and implementation.
Participate in the rollout of new technologies and upgrades.
Maintain accurate documentation of systems, procedures, and configurations.
Provide first-line support to internal users, escalating issues when necessary.
Learn and apply best practices in cybersecurity, data protection, and IT service management.
Assist with administrative support relating to the work of the service and help in the delivery of an effective and responsive ICT service.
Supporting a high standard of customer care, dealing with customers in person, by email and on the telephone, developing strong working relationships with system users allowing solutions to be developed in close collaboration.
Training:
Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician qualification
Workplace Learning
Provided with a 1:1 Tutor
Block Delivery - Virtual workshops
Training Outcome:
At the end of the apprenticeship programme, it is anticipated that you will be employment ready, and will be given the opportunity to apply for any available permanent employment opportunities within the IT Service and across the Council
Employer Description:Calderdale Metropolitan Borough Council is the local authority of the Metropolitan Borough of Calderdale in West Yorkshire, England. Calderdale is set in the beautiful South Pennines in West Yorkshire, a vibrant Metropolitan Borough, and an active part of Leeds City Region.
With a career move to Calderdale Council, you will find a meaningful way to contribute. You will also make a real difference to others. With over 600 services, we offer a wide variety of roles. So, you can use your skills and experience to help others and make Calderdale a better place for everyone.Working Hours :Monday - Friday, 9.00am - 5.00pm. Flexible working hours, including homework (subject to the needs of the role). The role may on occasion require working outside the flexible working hours to support service delivery.Skills: Communication skills,IT skills,Attention to detail,Problem solving skills,Patience....Read more...
To be a member of the IT support team at Lawrence Sheriff School supporting in the delivery of the curriculum and maintenance of health and safety standards working under the guidance of the Director of IT Services
Provide technical support for hardware, software/application, and network issues by diagnosing problems and implementing effective solutions to ensure minimal downtime and optimal performance
Help manage the daily operations of the school network, clients, peripherals and software
Support the installation and configuration of software and updates
Manage efficient and timely responses to requests made to the IT Helpdesk – providing a basic first line technical support
Help monitor and maintain network and server performance
Escalate complex issues to senior IT staff
Participate in IT projects and training sessions
Proactively monitor and maintain the school’s IT resources for safe and effective use by staff and students
Support teaching staff in their use of IT in specific teaching and learning programs
Support students in the appropriate use of ICT when required
Set up equipment such as laptops, data projectors, sound systems and other specialist IT equipment, ensuring that systems are ready for use and operating correctly – this may be in preparation for school assemblies or ensuring IT support is in place for Teaching School courses/events
Assist with the auditing of hardware, software, and IT Support requests as needed
Support the smooth implementation of specific IT projects
Assist in the monitoring of the usage of ICT packages ensuring all legal requirements are adhered to
Support the Director of IT Services in all IT related issues, monitor IT systems and follow routine maintenance procedures
Attend relevant courses, or utilise other means to improve/update IT skills
Assist users with technical issues by providing clear and helpful guidance, ensuring excellent customer service and high user satisfaction
Report any issues or incidents to the Director of IT Services
The post has responsibility for physical resources, involving the correct and secure handling and processing of information, maintenance of equipment, stock control of a limited range of supplies, and use of expensive equipment
Create and maintain a data base of programmes, website links etc. linked to topics, ages and ability of pupils
Training:In addition to internal training and support, external training will be provided by LearnTech and will include:
2 hours training session each week (this will happen on the same day/same time each week)
Homework/tasks assigned to the learner by the trainer to be completed after the training session
Self-led/guided study
Workplace shadowing and mentoring
1.5 hours out of the 7.5 hours are spent on vocational training, and will include:
1.5 hours per week portfolio building
Monthly mentoring session with LearnTech mentor
10-12-weekly review session with the line manager and LearnTech mentor
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.
Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician.Training Outcome:IT Technician.Employer Description:Lawrence Sheriff School is an outstanding boys’ grammar school of approximately 1200 students, around 450 of whom are in our coeducational sixth form. As a National Teaching School, we have played a significant role in initial teacher training and continuous professional development across the region. Our Teaching School Hub status also enables us to offer all staff varied and interesting opportunities to enhance their practice.Working Hours :37 hours per week.
Monday to Friday, 52 weeks per year, fixed term – full time. Times to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Team working,Initiative,Non judgemental,Patience,Physical fitness....Read more...
Assist with password resets, hardware configuration, antivirus setup, and endpoint protection installation under supervision
Support the implementation of multi-factor authentication and group policy application while following internal procedures
Accurately log support requests using Autotask and escalate issues according to SLA requirements and technical complexity
Communicate with users via phone, email, messaging, and video calls, delivering clear and professional customer service
Use internal documentation and knowledge bases to perform basic troubleshooting and assist senior technicians with complex tasks
Configure and test new IT equipment including desktops, peripherals, routers, and software such as Microsoft Office and operating systems
Gain foundational knowledge in networking, cloud services (e.g., Microsoft 365), and be introduced to tools like TeamViewer and basic scripting over time
Training:Information Communications Technician Level 3.
Full training and support will be provided by your workplace mentor and from the Baltic team.Training Outcome:Great internal progression opportunities following the apprenticeship.Employer Description:AAG IT, an award-winning business IT support provider, is offering an exciting opportunity for an enthusiastic individual to join their Service Desk team as an IT Apprentice. Founded in 2009 and headquartered in Chesterfield—with additional offices in London, Manchester, and Sheffield—AAG supports businesses across the UK with tailored IT solutions, including proactive network monitoring, cyber security, cloud services, and 24/7 managed IT support.Working Hours :Monday to Friday, core hours 8am till 6pm - hours rotating 8:00am till 4:30pm and 9:30am till 6:00pmSkills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Administrative skills,Team working....Read more...
Building and repairing hardware such as laptops or computers
Providing 1st Line technical assistance to a range of businesses of different sizes, across different industries
Answering phone calls and email tickets to provide technical support
Training:
Information Communications Technician Level 3 Standard, CompTIA A+ 1101 & 1102, CompTIA Cloud Essentials+, ITIL v4 Foundation
Based in Plymouth office - PSP, Davy Road, PL6 8BX / Primarily remote training
Two days a month for vendor training and half a day monthly portfolio training
Functional Skills in English and maths if required
Training Outcome:
Higher Apprenticeships: L4 Network Engineer Apprenticeship, Level 4 Cyber Security Technician Apprenticeship Standard
Higher Education: Level 4 HTQ qualifications, University
Job roles progression within Acronyms: Service Desk - 1st Line Engineer
Employer Description:In 2003 Acronyms founder Dave Smith was fed-up with IT companies overselling, so he founded a business with a simple ethos – to sell the correct solution, not the most expensive. Over 15 years later and this ethos, along with quality of service and a passion for technology, has led us to become a trusted provider of IT to businesses across the South West and further afield.
Our mission is therefore to provide businesses with exceptional, tailored IT and unified comms that are fit for purpose, exceed our clients’ expectations and that our employees are proud of, and we do this by staying to true to our core values. After all, they make us what we are, they’ve helped us get where we are today and we’re sure they’ll continue to help us in the future.
- Partnerships: We seek to create long lasting partnerships with our clients that make a positive difference to their business.
- Transparency: We provide an authentic, dependable, and approachable service and we are always transparent.
- Exceeding Client Expectations: We deliver an exceptional experience that goes beyond our clients’ expectations.
- Delivering The Correct Solutions: We don’t oversell. We provide the correct solution for each and every client.Working Hours :Monday - Friday, 9.00am - 5.00pm. Shift times may vary depending on support needs and requirements of the businesses.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Motivated,Inquisitive....Read more...
Avonreach Academy Trust are seeking an ICT Apprentice to join their team, based at Pershore High School. This role will also support other schools on an ad-hoc basis. The succesful apprentice will develop a range of skills under the guidance of their expereinced in house team of specialists.
The main responsibilities of the role will include but are not limited to:
Provide first-line IT support to staff and students, resolving hardware and software issues.
Assist in the setup, maintenance, and troubleshooting of IT equipment including computers, printers, and interactive whiteboards.
Support the management of user accounts, passwords, and access permissions.
Help maintain the school’s network infrastructure, ensuring connectivity and security.
Install and update software applications across devices in line with licensing agreements.
Log and track IT support requests using the Trust’s helpdesk system.
Assist with the maintenance of inventory records for IT equipment and software.
Contribute to the development and implementation of digital learning tools and platforms.
Support the IT team in delivering training or guidance to staff and students on using technology effectively and safely.
Training:Information Communications Technician Level 3 Apprenticeship Standard:
The successful candidate will undertake a 22 month, nationally recognised qualification through TDM. This is a work-based learning programme which will require commitment to block weeks in an online training room once every quarter working towards the qualification along with weekly off the job training and monthly coaching sessions.
You will be required to demonstrate through the standard that you meet all competencies and behaviours, which will lead to the achievement of the qualification. If required, you will complete Functional Skills training in English and maths prior to the End-Point Assessment.
You will have a designated mentor in the workplace to support your learning and at the end of programme will be assessed via an external assessment body.
This is a Level 3 qualification.
Knowledge Areas Include:
Hardware and Networking
Software and Security
ICT AdministrationTraining Outcome:Potential to progress or full-time employment and progress on to the Digital Technology Solutions Professional Level 6 (Integrated Degree) ProgrammeEmployer Description:Avonreach Academy Trust strives to build, through considered and controlled growth, a family of schools that use effective collaboration to ensure ambitious outcomes are achieved for all our pupils, allowing them to reach their full potential and become positive, confident and active members of tomorrow’s global society.
The MAT is a family of schools working collaboratively, and forging links with parents and the community, to encourage and promote respect, responsibility and a life-long love of learning within caring, compassionate and stimulating environments.
By inspiring our pupils through an engaging and exciting curriculum they will be well prepared for all stages of their education, from age 2 through to 19, achieving their full potential to become positive, confident and active members of the local community and global society.Working Hours :Monday-FridaySkills: IT skills,Organisation skills,Customer care skills,Problem solving skills,Team working....Read more...
Customer service: Work with the Line Manager or Network manager to ensure that the schools are getting the best level of service. Requesting, follow up and closing quotes with adequate description and detail
Technical responsibilities: Learn to maintain an up-to-date and accurate database of school hardware and software. Learn and demonstrates the necessary skills and behaviours to securely operate across all platforms and areas of responsibilities in line with organisational guidance, legislation
Quality management: Ensure all written (emails) and verbal communication is of the highest level to both internal and external customers. Ensure any non-conformances are reported (for any mistakes or complaints etc.)
General: Attend apprentices training workshops and complete coursework in a timely manner in accordance with the relevant apprenticeship guidelines. Ensure excellent communication with schools, manager, and other team members
Training:Why choose our Azure Cloud Support Specialist Information Communications Technician apprenticeship?
The new Microsoft Azure Cloud Support Specialist Information Communications Technician Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Information Communications Technician Level 3 Apprenticeship programme enables the apprentice to:
Learn on-premises and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Functional Skills in maths and English, if required
Get an introduction to Windows, Linux and PowerShell
Training Outcome:90% of QA apprentices secure permanent employment after finishing their apprenticeship.
Additionally, there may be opportunities to undertake further apprenticeship training as many of our programmes offer ongoing development tracks.Employer Description:Turn IT on (TIO) provides a comprehensive range of hands-on ICT and computing support, MIS support, GDPR services and consultancy and training to more than 1,000 schools, by consultants and staff who understand teaching. Over half of our consultants have worked in education, and we now employ in excess of 160 people across London and the Southeast. We put schools and their needs first, taking care of all their technology needs so that they can get on with teaching and learning.
As an inclusive employer, we are proud of the diversity and flexibility that we have, and the breadth of skills and experience of our staff. turn IT on is a friendly and supportive place to work where people feel trusted and respected.Working Hours :Monday to Friday, 8am- 4:30mSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Analytical skills,Team working....Read more...
Responding in line with SLAs to customer support requests:
Telephone
Email
Connectwise
Verbal
Answering telephone using standard procedures:
Logging support calls onto helpdesk software (Connectwise) if customer has not already logged
New user creation for customers
Daily backup checks
Configuration and installation of workstations, laptops, printers, routers and any other hardware as required. Usually at Flex but may be at customer site
Keeping customer updated when working on support tickets via Connectwise
Working to resolve helpdesk issues in a timely manner but escalating to 2nd line if required
Entering time on Connectwise
Creating documentation on any installations, or updating calls as required
Transfer of equipment from reception to Flex work area.
Assisting all members of Flex
Potential customer site visits as role progresses alongside Flex staff member therefore ability to drive would be preferred.Training:Information Communications Technician Level 3.Training Outcome:The right candidate will have the opportunity to secure a full-time position with the employer and continue to grow their career within the business.Employer Description:Flex initially grew out of working as part of one of Shropshire’s largest accountancy practices. The skills and knowledge our team acquired by working within the professional services industry has been the perfect grounding for working with many businesses. Integrity, professionalism, the very best services and implementing cost efficient solutions are at the top of our list.Working Hours :Monday - Friday 8:30am - 5pmSkills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Initiative....Read more...
This exciting opportunity to work for DB Defence has become available.
Your duties will include:
Shadow experienced IT colleagues to learn processes, procedures and ways of working
Gain full understanding of all Health & Safety requirements on site through Gear Academy Training modules and on site HSE team
Once able to start to undertake basic I.T. duties, ensure full understanding of request, timeline for task and what tools are required; complete task to required deadline
Take comprehensive notes to be able to provide regular write ups of work carried out and have ability to explain the how, what and why
Support the Management of the IT helpdesk ticketing system once provided access, following instructions as to which tasks can be carried out by an Apprentice
Support the IT Team with projects when required
Take time out to learn about other functions across the business to gain business awareness and how the IT functions supports
Gain knowledge, skills and experience throughout the apprenticeship
Learn about the industry and specific best practice in the I.T field
As part of your contract of employment completion of the Apprenticeship Training Programme forms part of your duties as well as helping your personal and professional development; the requirements to complete the programme are as follows:
Attend and be punctual for all timetabled induction, lessons and all work-based training/support sessions
Complete all required assignments by the required timeline.
Build up your portfolio of evidence on-going during your apprenticeship programme.
Access support from your tutor/assessor and your manager as and when required
The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by the organisation which is relevant to your post within the company to meet the overall business objectives.Training:Information Communication Technician Level 3 Apprenticeship
Institute of Apprenticeship Link:
https://www.instituteforapprenticeships.org/apprenticeship-standards/information-communications-technician-v1-0
The apprenticeship covers the Knowledge, Skills and Behaviours. Candidates will provide work-based evidence covering the duties below:
Duty 1 Provide technical support to customers both internal and external through a range of communication channels
Duty 2 Establish and diagnose ICT problems/faults using the required troubleshooting methodology and tools
Duty 3 Interpret technical specifications relevant to the ICT task
Duty 4 Apply the appropriate security policies to ICT tasks in line with organisational requirements
Duty 5 Undertake the relevant processes with the relevant tools and technologies to resolve ICT technical issues
Duty 6 Communicate with all levels of stakeholders, talking them through steps to take to resolve issues or set up systems, keeping them informed of progress and managing escalation and expectations
Duty 7 Apply appropriate testing methodologies to hardware or software or cabling assets Duty 8 Practice guided continuous self-learning to keep up to date with technological developments to enhance relevant skills and take responsibility for own professional development
Duty 9 Document or escalate ICT tasks as appropriate to ensure a clear audit trail and progression of issues
Duty 10 Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras.
Duty 11 Address IT issues by prioritising in response to customer service level agreements
Duty 12 Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets
Duty 13 Support the roll out of upgrades or new systems or applications
Apprentices will typically spend 18/21 months on-programme working towards this occupational standard.
Apprentices will be given at least 6 hours per week as time off to study over the duration of the apprenticeship. Delivery is each Wednesday morning at Kirklees College in Huddersfield as well as remote learning.
The apprentice will complete a undertake an End Point Assessment
The End Point Assessment Organisation must confirm that all required gateway evidence has been provided and accepted as meeting the gateway requirements. The EPAO is responsible for confirming gateway eligibility. Once this has been confirmed, the EPA period starts. This EPA should then be completed and can typically last four months.
This EPA consists of two discrete assessment methods.
Assessment method 1: Professional discussion underpinned by portfolio
Assessment method 2: Project report with questioningTraining Outcome:Following achieving the Information Communication Technician Level 3 Apprenticeship Standard you will continue to gain knowledge and training within the business.
After completing the 4 year apprenticeship you will have the opportunity to apply for a posiiton that matches your skills set within the company.Employer Description:David Brown Defence is part of the David Brown Santasalo Group Company, a leading provider of mechanical power transmission solutions for industrial applications. Combining almost three centuries of combined gear engineering expertise with global manufacturing to service customers in commodities, marine, defence, power, industrial and consumer markets.Working Hours :Monday to Friday
Shifts to be confirmedSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
An ICT apprentice is responsible for supporting the ICT technician role. They learn from experience and are educated by supervising roles within the IT estate.
Key responsibilities:
To support service users and IT systems
Follow Health, Safety, Environment and Quality Controls and legislation to protect themselves, others and business assets
Adhere to IT policies and security framework
To promote and follow the business’ core behaviours, vision and mission statement
Will comply with any reasonable request made by management to meet the demands of the business
Required skills:
Able to visualise, articulate and solve complex problems
Conducts the lifecycle management for assets including hardware, software, intellectual property, licences, warranties etc.
Passion for technology and computers
Basic IT knowledge
Needs to be able to work at heights
Training:
You will also receive full training and support from the Just IT Apprenticeship team to increase your skills
Your training will include gaining a Level 3 IT qualification
Training Outcome:
Potential full time position for the right candidate after completion of the apprenticeship
Employer Description:Known across the globe, the company was founded by Scottish entrepreneurs William Laird and his son John and has been operating since 1828s. Since its inception, Cammell Laird has built more than 1,350 ships including many famous and innovative vessels.
Cammell Laird has been at the forefront of UK shipbuilding and ship repair for more than 120 years. As such, it has played a pivotal role in supporting the Wirral community, sustaining vital jobs and creating a lifeline for the Wirral economy.Working Hours :Monday - Thursday, 08:30 - 16:30
and Friday, 08:30 - 14:30Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Non judgemental,Patience....Read more...
Provide first-and second-line technical support to users across the UK and Europe
Log, track, and update support requests through the ticketing system, ensuring timely resolution in accordance with defined SLAs
Troubleshoot and resolve user hardware, software, and connectivity issues
Provide remote technical support to employees working onsite or remotely
Manage user accounts, permissions, and access across company systems
Assist with onboarding and offboarding staff, including IT equipment setup and account provisioning
Set up, configure, and maintain laptops and related devices for staff
Facilitate the procurement, inventory, and distribution of IT equipment and peripherals
Assist with the technical setup and live streaming of company-wide town hall meetings and other events
Collaborate with the wider IT team, learning from their knowledge and experience to further develop your technical and professional skills
Create, update, and maintain clear and concise documentation for IT processes, troubleshooting steps, and user guides
Training:Information Communications Technician Level 3.
Training will take place at the apprentice's workplace and will include a combination of weekly virtual lessons and guided study.Training Outcome:There could be an opportunity for further development within the Technical Team for the right candidate.Employer Description:At Colart our mission is to "inspire every artist in the world." We take pride in our heritage brands and the passionate people who bring them to life. We have nearly 900 employees across 12 countries and our products are sold in over 130 countries.
Colart Group is the parent company of iconic art brands like Winsor & Newton, Liquitex, Lefranc Bourgeois, Conté à Paris, Charbonnel, SNAZAROO and Reeves. We develop innovative products that inspire creativity at all levels, from professionals to hobbyists and students.Working Hours :Monday - Friday 9.00am to 5.00pmSkills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Team working,• Desire to learn new systems,• Excellent telephone manner,• Proactive,Good time management....Read more...
Your primary responsibilities & duties will include:
Providing 1st and 2nd line IT Support to our customers
Monitoring Customers Infrastructure via RMM solution
Following escalation procedures to ensure Service Level Agreements are met
Managing customer issues through to closure
Identifying recurring outages and trends
Providing ongoing documentation and improvement of processes
Liaising with a third-party suppliers
Attending customers’ sites when necessary
Training:An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
ICT (Information Communications Technician) level 3 apprenticeship standard
You will also receive full training and support from the Just IT Apprenticeship team to increase your skills
Your training will include gaining a level 3 IT qualification
Training Outcome:Over 90% of our Apprentices move on to permanent full-time employment in the tech industry. There are also opportunities to extend your training with a higher-level Apprenticeship programme.
Just IT have already helped over 1000 people start their tech and digital careers with an Apprenticeship.Employer Description:We are Guidance Technologies
your reliable and responsive IT partner
Our expert team specialise in complete IT support and management to bring out the best in your business. We understand that each client is different and tailor our services by project and by person. Serving London and the South East, we proactively aim to improve, support and manage IT systems to keep your business connected, secure and protected.Working Hours :Monday - Friday (9:00am - 5:30pm)
Shift TBCSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Passion for ICT,Hard-working,Motivated,Positive attitude,Hardware and software,Troubleshooting....Read more...
Working with our supportive and experienced team you will learn from IT colleagues to develop your skills in an accredited apprenticeship program to gain a nationally recognised qualification while providing essential first-line IT support. Reporting to the Service Delivery Manager, the IT Apprentice will provide technical support for the School's IT systems, ensuring the smooth operation of technology services.
Your duties and responsibilities in this role will consist of:
During your training, which will be a mixture of on-the-job and coursework, you will learn how to support our IT team in ensuring that all IT functions are working smoothly. Once familiarised with the system the apprentice will become a point of call for staff in resolving issues needing attention
Providing support for various members of staff across the workplace departments
Working under the direction of the Line Manager and other staff to support maintenance functions
If necessary, operating phone systems, such as setting extensions or ensuring the readiness of laptops for new staff
Various other roles which come under your responsibilities as an infrastructure technician
Training:Firebrand’s sector leading Level 3 Digital Support Technician (L3DST) Apprenticeship Programme trains apprentices to maximise the effective use of digital office technologies, productivity software and digital communications.
Apprentices help their business and internal users maximise the use of digital technologies, as well as adapt to and exploit changes in technology to meet business objectives, maximise productivity and master digital communications.
Firebrands course is delivered either Online (online live instructor led), or face to face in the classroom environment (your choice). Our Subject Matter Experts (SMEs), Learning Mentors (LMs) and world-leading trainers prepare apprentices to work across multiple sectors.
Completion of this apprenticeship will provide learners with the following world class vendor certifications in addition to the Digital Support Technician apprenticeship:
CompTIA IT Fundamentals+
CompTIA Cloud Essentials +
This programme covers:
Configuration, maintenance, and repair of systems faults
Support for the roll-out of installation and commission of new systems or upgrades
Continual improvement, business Continuity, Resilience
Customer Service and support
Security and Legislation; Digital security
Data management
Digital Information Management Systems Operation
Business and decision-making skills
Digital technologies including collaborative tools, office suites, conferencing facilities and mass email tools
Survey tools
Social media tools for business
SMS, live chat, video chat, web conferencing
Training Outcome:
The opportunity may offer a permanent role upon completion of the apprenticeship depending on availability
Employer Description:This is a fantastic opportunity within our vibrant and diverse Catholic co-educational secondary school in Woodford Green, Essex. You will be supporting and providing vital technical support and contributing to the smooth operation of our IT systems across the entire school community. There are 1660 students on the school roll, 464 of whom are in the sixth form.
As part of a collaborative and well-organised team, the successful candidate will be responsible for delivering comprehensive IT support to both staff, students and parents ensuring network infrastructure, hardware, software, and digital learning environments run efficiently and reliably.Working Hours :Monday - Thursday, 08:30 - 15.45 and Friday, 08:30 - 15:30Skills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Able to manage workload,Able to resolve issues,Enthusiastic,Reliable,Committed & punctual attitude,Professional,Confident to develop and learn....Read more...
We are seeking an enthusiastic and dedicated IT Solutions Technician Apprentice to join our team and support our vibrant Catholic schools in Birmingham: Saint John Wall Catholic Secondary School and St Patrick and St Edmund’s Catholic Primary School.
This is a unique opportunity to gain hands-on experience across both primary and secondary educational settings within a diverse, multicultural, and faith-led community.
Saint John Wall is a dynamic secondary school committed to preparing young people for life through faith and learning.St Patrick and St Edmund’s is a two-form entry Catholic primary school, located on a split site in the heart of Birmingham, serving the Ladywood/Winson Green area.
Both schools share a commitment to high-quality education grounded in Catholic values and a strong sense of community.
As an apprentice, you will:
Support the day-to-day operation of IT systems and services
Assist staff and students with technical issues
Help maintain and troubleshoot hardware and software
Contribute to ongoing improvements of the school’s digital infrastructure
This role is ideal for someone with a passion for IT, a proactive mindset, and a desire to make a meaningful impact in an educational environment.
Provide first-line support for IT issues and service requests through the central helpdesk
Install, configure, and maintain hardware, software, and network systems
Troubleshoot technical problems to minimise downtime and ensure operational continuity
Ensure stable and secure network and internet connectivity across the school
Manage user accounts and permissions across school systems and networks
Support cybersecurity initiatives and ensure compliance with GDPR and data protection regulations
Assist staff and students with IT-related queries, providing guidance and basic training where necessary
Participate in IT projects, including system upgrades and technology rollouts
Training:Your training plan:
All training will be delivered online by Wise Origin, offering flexible, expert-led instruction with interactive sessions and digital resources. This ensures apprentices can develop their skills while balancing work commitments
More training information:
Wise Origin is a national training provider which was established in 2006.We deliver further education and provide employment opportunities through our Apprenticeship Programmes and other funded provisions.We specialise in Digital, IT & Data Apprenticeships and our aim is to help businesses and individuals make wise decisions for better futures.Throughout the program, you will receive dedicated support from your tutor to ensure your success.Upon completing your apprenticeship, you will be awarded the Level 3 IT Solutions Apprenticeship Standard.Training Outcome:This apprenticeship offers a strong foundation for a career in IT. Upon successful completion, you may progress into a permanent IT Support role or further your development through higher-level IT apprenticeships or specialist qualifications in areas such as:
Network or Systems Administration
Cyber Security
Cloud Computing
IT Project Management
Digital Infrastructure
You’ll gain valuable hands-on experience that can lead to a wide range of roles within the education sector or the wider tech industry.Employer Description:Wise Origin is a national training provider which was established in 2006. We deliver further education and provide employment opportunities through our Apprenticeship Programmes and other funded provisions.
We specialise in IT, Digital & Data Apprenticeships and our aim is to help businesses and individuals make wise decisions for better futures.Working Hours :Monday to Friday 8am – 3:48pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative,Non judgemental,Patience....Read more...
First line desktop support to internal colleagues
PC & Laptop software build, configuration & repair
IT Peripheral support, setup & configuration.
Software loading & configuration
Application support: Microsoft Office, CRM & Finance systems
Support of LAN & WiFi networks
Support of fixed line & mobile telephony
Procurement of IT equipment
Escalation of issues & communications with third party service providers
Support of internal IT & System projects
Enforcement of IT policies & Information Security practices
Training:Information Communication Technician Level 3 Apprenticeship Standard:
Qualification together with on site training by the employer.
For those starting at Advanced (Level 3), the expected duration would be eighteen months plus 4 months End point assessment stage)
There is an opportunity to progress on to the Higher Apprenticeship (Level 4) and ultimately on to a Degree Apprenticeship.
Knowledge Areas Include:
Hardware and Networking
Software and Security
ICT Administration
Training Outcome:Progression onto 2nd line duties and exposure to greater levels of responsibility and learning. Learning through involvement in other project areas. Potential for full time employment after apprenticeship completion.Employer Description:Slicker Recycling is the UK’s leading specialist in sustainable waste management, proudly serving over 30,000 customers nationwide. With a strong focus on innovation and environmental responsibility, Slicker transforms waste oil and other hazardous materials into valuable resources through cutting-edge recycling technologies. Their state-of-the-art re-refinery reduces carbon emissions by over 30%, supporting a true circular economy. Backed by a dedicated team and a nationwide fleet, Slicker delivers reliable, compliant, and eco-friendly solutions that help businesses meet their green goals — all while working toward a zero-waste-to-landfill future. Working Hours :Monday - Friday, shifts TBC.Skills: IT skills,Organisation skills,Problem solving skills,Team working,Initiative....Read more...
Operates as team member on a variety of customer and internal development projects.
Work on Automation and Robotics equipment.
Setting up and carrying out hardware tests on Devices.
Engineering problem solving by Identifying any problems/errors during testing.
Works with other engineers to develop and validate new automation equipment and labware.
Operates CAD system, company data-management system (Agile PLM) and other business IT tools.
Conducts tests on equipment and / or labware and evaluates results.
Produces documentation, (eg test results reports, design calculations) and records in company’s document management system.
Introduces design or process improvements where applicable, eg. assists with the generation of standard templates for calculations and / or reports.
Where applicable, you may also experience business functions outside of Engineering, such as Finance, Customer Service, Sales and quality.
Training:One day a week at Warrington & Vale Royal College (Warrington site)
Working towards a Level 3 Maintenance and operations engineering technician apprenticeship. Day-to-day training will be Mentor lead practical instruction, provided by the relevant engineering disciplines. Classroom and media training may be used to support the mentor’s agenda. Opportunities for further 3rd party sessions may be consideredTraining Outcome:Upon successful completion, you will have achieved an engineering qualification. Employer Description:Azenta are a market leader in automated bio sample management solutions and genomic services across areas such as drug development, clinical and advanced cell therapies for the industry's top pharmaceutical, biotech, academic and healthcare institutions globally. We provide unparalleled capabilities with our lab analysis, sample management and storage services, informatics software, and consumables, with the largest installed base managing over 1 billion samples globally.Working Hours :Monday - Friday 8:30 - 5:00 with a 30 minute lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness,Interest in engineering,Excellent time management....Read more...
Provide first-line support for IT issues and service requests through the central helpdesk.
Install, configure, and maintain hardware, software, and network systems.
Troubleshoot technical problems to minimise downtime and ensure operational continuity.
Ensure stable and secure network and internet connectivity across the school.
Manage user accounts and permissions across school systems and networks.
Support cybersecurity initiatives and ensure compliance with GDPR and data protection regulations.
Assist staff and students with IT-related queries, providing guidance and basic training where necessary.
Participate in IT projects, including system upgrades and technology rollouts.
Training:
Study towards a relevant qualification, IT Solutions Technician Diploma.
On-the-job training and mentoring from experienced professionals.
Regular review meetings to track progress and development.
Training Outcome:Potential full-time employment for the right candidate upon successful completion of the apprenticeship.Employer Description:Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 1st in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2024-2025. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers.
If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice.
As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of gender, race, disability, age, religion or belief, relationship orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.Working Hours :Monday to Friday between 8am – 3:48pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative,Patience....Read more...
Support the renewals and procurement process:
Arranging vendor meetings
Raising purchase orders
Process goods on receipt
Support technical project delivery:
Participate in project meetings, helping to track progress, risks, and action items.
Work with technical teams and customers to facilitate smooth delivery of IT projects.
Assist IT Business Partners in understanding business needs and translating them into IT requirements
Support technical installations:
Support installation of on-site IT equipment such as routers, switches, computers & CCTV
Maintain Assets:
Keep check on stock of dispatched and returned hardware - update asset system to reflect changes
Raising and GRN of purchase orders
Documentation:
Maintain documentation and create user guides where applicable for repeat tasks
Maintain records, documentation, and reports to support decision-making
Contribute to user training and communication plans during system changes or upgrades.
Assisting technical and support functions in issue resolution:
Support resolution of tickets
Liaise with end users to diagnose and fault find
Training:
Information Communications Technician Level 3
An apprenticeship includes regular training with a college or other training organisation
At least 20% of your working hours will be spent training or studying
Training Outcome:There is the potential for this to progress into a full-time position at the end of the level 3 apprenticeship, providing the successful candidate works hard and demonstrates value to the business.Employer Description:At Flogas we do things right. We do energy at the right value for our customers.
Since 1984, we’ve been doing right for homes and businesses and we’re making great steps to do things right for the environment too as well as doing things right for you, and right by you, wherever you are.
Even when things don’t go right, you can rest assured we’ll do everything to put it right.
We just know how to do energy right.Working Hours :Monday to Friday 08:30 - 17:00Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative....Read more...
Raise, respond, and complete allocated IT tickets raised within the Service Management system, which can include:
Providing one-to-one assistance to both students and staff in the use of computer hardware and software, both provided by GBS and the students, including submission of work.
Providing technical support in moving and setting up Audio Visual and IT equipment as required.
Set up and configuration of PC/laptop equipment with required operating systems, installing software and drivers where necessary.
Troubleshoot, diagnose problems, implement corrective action procedures within prescribed guidelines and/or escalate to other technical resources as appropriate.
Working with team members to troubleshoot both complex and routine computer issues.
Performing one-on-one computer training on technology when necessary with both students and staff.
Providing support with password reset issues for both students and staff.
Follow best practice guidelines in ensuring security and privacy of networks and computer systems.
Ensure the maintenance of records/logs of loan equipment, repairs and fixes and maintenance schedules.
Provide orientation and guidance to users on how to operate new software and computer equipment.
Providing general administration support such as printing, filing, processing and collating information as required by the IT department.
Providing support to both students and staff and being the first point of contact for error reporting, raising tickets as required.
Training:Information communications technician (Level 3).Training Outcome:Excellent progression available within the company. This may lead to a permanent position with employer and future progression.Employer Description:Global Banking School (GBS) is a dynamic and fast growing Higher Education provider with campuses across the UK. We are a vibrant and diverse family of committed staff bringing life-changing learning to a wider range of communities. Applying evidence-based research and corporate case studies to classroom learning, we provide higher education that has real impact and real world relevance.Working Hours :Monday -Friday (times tbc).Skills: IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Initiative....Read more...
To assist the IT Team as needed, contributing to the efficient and effective operation of the area
Assist in the support of desktop computers running operating systems including Windows, IOS & Chrome
Assist in support of college owned mobile devices, including laptops, tablets & mobile phones
Maintain up-to-date knowledge of computer equipment and assist with its installation
To become proficient in the application and use of a wide range of IT systems and processes
Receive and respond to incoming support calls and/or e-mails regarding computer & mobile device technical problems
Manage daily tasks to ensure service levels are achieved and proactive maintenance and change implementation objectives are met
Perform onsite analysis, diagnosis, and resolution of computer hardware problems and recommend and implement corrective solutions, including offsite repair as needed
Document instances of computer equipment failure, repair, installation, and removal
Tag or label IT equipment owned by the college; periodically audit inventories to mitigate risk of damage or theft
To provide technical and operational support to Events
To support College policies, procedures and quality assurance systems. To conduct aspects of all duties and responsibilities in line with the College’s Health & Safety Policy in the interests of themselves, other colleagues and students
To perform such other reasonable duties commensurate with the grade of the post as required by the Principal and Chief Executive
Training:
Level 3 Information Communication Technician Apprenticeship Standard
Location - Darlington College
Working 5 days per week inclusive of 1 day release for study at Darlington College
Training Outcome:
There may be an opportunity to secure a long term position after successful completion of the apprenticeship
Employer Description:Here at Darlington College we provide a huge variety of courses to suit the ambitions of every single student. Whether you are leaving school, considering a return to education, looking to enhance your career development, an employer seeking training for your employees, or simply want to learn for fun – we have a course for you. Our college is a state-of-the-art facility which offers varied learning with inspirational teaching from a wealth of experienced tutorsWorking Hours :Monday - Thursday, 8.30am - 5.00pm, Friday, 8.30am - 4.30pm with day release to College.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Prioritise workload....Read more...
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Onsite & Remote IT Support TechnicianLocation: Central LondonSalary: £35,000 About the company Our client is a well-established Managed Service Provider based in Central London. Position Overview You’ll be the primary point of contact for clients, providing both on site and remote support. This role is for someone who enjoys both desk work and outgoing meeting clients. Responsibilities
Client Interaction: Engage directly with clients, offering solutions and support for IT-related issues.Project Management: Oversee projects from initial diagnostics to final resolution, including onboarding/offboarding staff, and conducting inductions.Technical Mastery: Handle desktop, application, and network support, including installation of networking equipment like switches, routers, and firewalls.Networking Expertise: Work with TCP/IP, VLANs, and various networking hardware—ideally UniFi, Aruba, and Cisco.Collaborative Troubleshooting: Work alongside third-party technical teams to support PDQs and ePOS systems, with ample training provided.
Candidate Requirements Essential Skills and personal qualities
Communication Pro: Exceptional written and verbal communication skills.Tech Savvy: Experience with managing both PCs and Macs in a business environment.Cloud and Software: Familiarity with managing Office 365 or G Suite environments.Networking Knowledge: Proficient in networking hardware, with a strong understanding of TCP/IP protocols and the ability to troubleshoot network issues.Security Skills: Experience with firewalls, security software, and modern internet technologies.Experience in Hospitality: Prior experience in the hospitality sector is highly beneficial.
This role mainly works with small businesses across London, you won’t be touching security or client servers (In house servers in place). You’ll need to be able to go to client sites from day one to do patching and crimping, So strong customer service is needed. Apply now to Just IT or email soniab@justit.co.uk and we will review your application. If you are suitable for the role, we will be in contact to discuss this opportunity.
....Read more...
About the Company:
Our client is a leading eCommerce software provider based in Leicester (20 20-minute walk from the train station). Their mission is to reimagine eCommerce by enhancing search, discovery, and customer engagement through a standout suite of innovative apps.
About the Role:
As a Digital Support Technician Apprentice, you will join a dynamic and supportive team, being the first line of support when a customer has a question.
Your key responsibilities will include:
Efficiently responding to inquiries via live chat
Taking full ownership of customer inquiries from the initial chat to diagnosing problems and providing updates throughout the process
Escalating complex issues to senior team members (product specialists) and developers by logging support tickets
Creating accurate instant set-ups via live chat, sharing articles and creating snippets
Enhancing our support centres by identifying when articles need updating and reporting back to your lead
What We’re Looking For:
GCSE Grade C/4 or above in maths & English (or equivalent)
Please note: an IT-related qualification higher than Level 2 (Level 3 or 4, degree, masters etc) will make you ineligible for the apprenticeship, as you will be overqualified
We want to hear from you if you’ll bring:
Effective Communication: You're skilled at expressing yourself clearly, both in writing and speaking, across various platforms.
Multitasking Ability: You can handle multiple tasks efficiently, ensuring all are completed successfully
Logical and Quick Thinking: You approach problems with clear reasoning and can think on your feet to find solutions
Customer Experience Passion: You're enthusiastic about enhancing the experience for our customers, always aiming to exceed their expectations
Self-Motivation and Team Spirit: You're eager to learn, driven to achieve your best, and thrive when collaborating with others
Why Join Us?
Customers at the heart: We make our customers the stars of our show and help them thrive. When they grow, so do we. We obsess over their needs so we can dream big on their behalf
Purposeful progress: We harness our ingenuity to keep levelling up and growing stronger. We take initiative, think boldly, and don’t settle for the status quo. Every risk teaches us something new
Endless innovation: We take action, refine our work, and drive meaningful growth for each other and our customers. Humble in our pursuit, we continuously seek to improve
Always open: With transparency, we simplify the complex, collaborate globally and empower everyone
We believe openness in our communication with customers, partners, and team members is essential for building strong relationships
Private medical insurance
Training:Training & Development:
You will complete a Level 3 Digital Support Technician Apprenticeship, covering:
Operate digital information systems
Digital architecture (physical storage vs cloud, the role of operating systems and servers)
Maintaining end-user systems (software, hardware and operating systems)
Information security principles
System security
Account management (optional)
Managing & analysing data
Digital marketing
This apprenticeship offers blended learning, combining online training with practical workplace experience, setting you up for a successful career in IT.Training Outcome:
This apprenticeship offers blended learning, combining online training with practical workplace experience, setting you up for a successful career in IT
Employer Description:Our client is a leading eCommerce software provider based in Leicester (20 minute walk from train station). Their mission is to reimagine eCommerce by enhancing search, discovery, and customer engagement through a standout suite of innovative apps.Working Hours :Monday - Friday, a variation of standard office hours. Shifts to be confirmed.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Patience....Read more...
Key Tasks and Responsibilities:
To provide a professional and personal first point of contact to all customers.
To provide proactive first line IT Support to all customers.
To ensure all support requests and incidents via any inbound channel are properly understood and recorded on Autotask.
To proactively contact and chase customers until a resolution has been achieved or the issue is escalated.
To deliver exceptional Customer Service striving to achieve first time resolution.
To escalate relevant and more complex work to the more experienced Service Desk Technicians after initial assessment and within a relevant time scale.
To proactively manage all personal workloads, ensuring all tickets are worked within the set Service Level Agreements.
To achieve the set Service Desk KPIs and Service Level Agreements.
To adhere to all Service Desk technical processes and guidelines as well as company processes and standards as per the handbook.
To undertake maintenance tasks for monitored systems.
To prepare customer hardware or software ready for project delivery.
To ensure the Autotask system is fully updated with all activity including notes, to do’s and knowledge bank information.
To take on ad hoc project work.
To proactively seek feedback on ticket closures to improve customer satisfaction.
To contribute towards a personal development plan, ensuring technical knowledge is continually improved.
To undertake and assist with any other roles to ensure the smooth running of the business.
Responsible for following the companies ISMS while monitoring the performance of it and reporting issues to top management.
Training:An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
Working towards a Level 3 Information Communications Technician apprenticeship standard.Training Outcome:There is the potential for this to progress into a full-time position at the end of the level 3 apprenticeship, providing the successful candidate works hard and demonstrates value to the business.Employer Description:"We’re a trusted IT support and managed services provider with a strong presence across Manchester, Derby, Sheffield, Nottingham, and serving businesses across the South of England. Whether you need a complete IT team replacement or expert support alongside your existing IT staff, our award-winning, tailored approach helps businesses work smarter and safer. From leveraging Microsoft’s modern workplace tools to delivering robust cybersecurity and reliable backup solutions, we keep your business protected and productive. Partner with a local IT provider committed to supporting your growth and technology needs, wherever you are."Working Hours :Monday – Friday 9am till 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Logical,Team working,Initiative....Read more...
