Work effectively on Trafford IT systems, ensuring all support requests are logged accurately and in a timely manner on the relevant ticketing system
Work in a supported learning environment to develop skills and knowledge to complete the Level 3 Information Communications Technician apprenticeship
Undertake a range of IT and general administration duties to contribute to the achievement of team objectives
Participate in a development programme (on-site and off-site), completing your learning plan including exams, workbooks and evidence of development
Work closely with QA and develop positive relationships with colleagues and key stakeholders
Support the IT Service to resolve IT related issues over the phone, via the IT hub system and during face-to-face bookings
Update and manage incidents through the system within SLA, performing initial triage to resolve requests without escalation where possible
Deliver technical support across platforms, diagnosing basic computer hardware and software faults using effective questioning and communication
Identify and escalate service issues or improvement opportunities, ensuring communication with customers and escalation within agreed SLA
Assist with software and hardware builds/rebuilds, installation, configuration, troubleshooting, project support and undertake other duties as required by management
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premises and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.Employer Description:Trafford Council, alongside partners in the public, private and third sectors, works towards a shared vision: Trafford - where all our residents, businesses and communities thrive. At the heart of this vision is a common cause - to make Trafford a better borough, where everyone has a chance to succeed and where everybody has a voice. We are committed to working together across services and agencies to close inequality gaps and make the best use of our resources.Working Hours :Monday to Friday, 8am - 4pmSkills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Team working....Read more...
Provide first line IT support to office staff
Assist with setup and maintenance of computers, laptops, printers and mobile devices
Support installation and configuration of networking equipment including routers, switches and WI-FI systems
Help troubleshoot hardware, software and connectivity issues
Support cloud-based systems such as Microsoft 365 and remote access tools
Learn and follow company procedures, health and safety, and data protection policies
Provide excellent customer service when assisting colleagues.
Active Directory and user account management
Cyber security
Device deployment and imaging
Cloud technologies and remote support
IT service management and ticketing systems
Audio-visual and classroom technology support
Training:
Information Communications Technician Level 3
Training will take place at University Academy Holbeach
Training will be 6-hours per week off the job and also on the job training
Training Outcome:There is potential for a permanent position after the apprenticeship for the right person.Employer Description:
University Academy Holbeach is a co-educational secondary school and sixth form located in Holbeach, near Spalding in Lincolnshire. It serves students aged 11–18 and is part of the University of Lincoln Academy Trust.
Working Hours :Monday - Friday, 37 hours per week, working hours TBCSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness....Read more...
Provide first-line IT support to staff and learners
Assist with troubleshooting hardware, software, and basic network issues
Support the setup, installation, and configuration of IT equipment
Log, track, and update IT support requests using the service desk system
Communicate clearly with customers to provide professional support
Assist with diagnosing faults and carrying out basic fixes
Support testing and rollout of new software, systems, or equipment
Help create and update IT Knowledgebase documentation such as guides and procedures
Follow IT security, data protection, and health and safety policies
Work towards successful completion of the apprenticeship
Training:
Enrolment on a Level 3 ICT Information Communication Technician Apprenticeship
Allocated time during working hours for off-the-job training and study
Ongoing mentoring and progress reviews
Development of technical, professional, and employability skills
Training Outcome:The opportunity to become a full time employee of the college and member of the Kirklees College IT support team.Employer Description:Kirklees College is one of the largest colleges in the country, serving learners, employers, and communities across Kirklees. Staff benefit from modern facilities including a gym, hair and beauty salons, and a fine dining restaurantWorking Hours :Monday - Friday 8.30am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Physical fitness....Read more...
The role will be based out of Eleclink’s London office with occasional travel to Folkestone, UK and Peuplingues, France based on business needs.
As the Information Communication Technician your responsibilities will be to:
Support Sr. Service Manager and IT Support analyst in provide day-to-day IT support, including troubleshooting hardware, software, and network issues.
Maintain accurate documentation of systems, incidents, and resolutions including upkeep of key registers for maintaining IT Assets.
Assist wider Eleclink with the maintenance and monitoring including on-boarding and off boarding employees.
Support Cybersecurity and GRC lead in the implementation of security controls and follow cyber security best practices including support of compliance activities both internal and external including NIS.
Follow organisational processes and procedures for backup, storage, and secure disposal of IT assets.
Contribute to IT projects, including planning, testing, and quality assurance activities.
Assist in preparing systems for stability and resilience, including BCP and Incident response techniques.
Essential skills, characteristics and experience
Basic understanding of IT support principles and troubleshooting techniques
Highly effective written and verbal communication skills
Willingness to learn and develop technical skills
Strong problem-solving attitude with attention to detail and strong focus on getting things right in the first place
Ability to understand the wider business context in which the organisation sits
Ability to work under pressure in a dynamic environment
Self-starter and results orientated
Ability to establish and maintain strong professional relationships
Fluent in English
Level 3 qualification in IT, computer science or equivalent
Full, clean driver’s license (Desirable)
Interest in IT and technology
Experience in Microsoft Office Tools like Word, Excel and Power-Point
Training:During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Information Communications Technician standard. The training covers the following core occupational duties: www.instituteforapprenticeships.org/apprenticeship-standards/information-communications-technician-v1-1 Training Outcome:Upon completion of the apprenticeship, the applicant will have a Level 3 qualification as an Information Communications Technician Employer Description:Eleclink Limited is a 100% subsidiary of Groupe Eurotunnel, the operator of the Channel Tunnel, listed on Euronext Paris. Eleclinkoperates a 1,000MW high voltage direct current interconnector linking the electricity markets of Great Britain and France via the Channel Tunnel. Eleclink is unique in that it is the first independent interconnector owner and operator in Great Britain and France. Working Hours :Monday - Friday 9 - 5Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Team working,Initiative....Read more...
Customer service: Work with the Line Manager or Network manager to ensure that the schools are getting the best level of service. Requesting, follow-up and closing quotes with adequate description and detail
Technical responsibilities: Learn to maintain an up-to-date and accurate database of school hardware and software. Learn and demonstrate the necessary skills and behaviours to securely operate across all platforms and areas of responsibility in line with organisational guidance and legislation
Quality management: Ensure all written (emails) and verbal communication is of the highest level to both internal and external customers. Ensure any non-conformances are reported (for any mistakes or complaints etc.)
General: Attend apprentices training workshops and complete coursework in a timely manner in accordance with the relevant apprenticeship guidelines. Ensure excellent communication with schools, manager, and other team members
Training:Why choose our Azure Cloud Support Specialist Information Communications Technician apprenticeship?
The new Microsoft Azure Cloud Support Specialist Information Communications Technician Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Information Communications Technician Level 3 Apprenticeship programme enables the apprentice to:
Learn on-premises and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals qualification and a Microsoft 365 fundamentals qualification
Functional Skills in maths and English, if required
Get an introduction to Windows, Linux and PowerShell
Training Outcome:90% of QA apprentices secure permanent employment after finishing their apprenticeship.
Additionally, there may be opportunities to undertake further apprenticeship training as many of our programmes offer ongoing development tracks.Employer Description:Turn IT On provides a comprehensive range of hands-on ICT and computing support, MIS support, GDPR services and consultancy and training to more than 1,000 schools, by consultants and staff who understand teaching. Over half of our consultants have worked in education and we now employ in excess of 160 people across London and the Southeast. We put schools and their needs first, taking care of all their technology needs so that they can get on with teaching and learning.
As an inclusive employer, we are proud of the diversity and flexibility that we have, and the breadth of skills and experience of our staff. Turn IT On is a friendly and supportive place to work where people feel trusted and respected.Working Hours :Monday to Friday, between 8.00am - 4:30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Analytical skills,Team working....Read more...
Technical & Engineering Duties:
Assist with installation, maintenance, servicing, and repair of print finishing machinery
Diagnose and troubleshoot hardware, software, and control system issues
Support preventative maintenance programmes
Work with mechanical, electrical, and electronic components
Learn machine control software, HMI interfaces, and diagnostic tools
Software & Systems:
Support software configuration, updates, and fault analysis
Learn how software integrates with mechanical and electrical systems
Develop problem-solving and logical diagnostic skills aligned with the Level 3 Software Development standard
Training & Development:
Complete a Software Development Apprenticeship Level 3
Gain British printing industry training and qualifications
Undertake electrical engineering and electronics courses
Receive on-the-job mentoring from an experienced engineer
Build skills required for future international work assignments
Travel:
Travel across the UK to customer sites as required
Opportunity for international travel as skills and experience develop
Training Outcome:
This apprenticeship is designed to lead into a qualified Print Finishing Technician / Engineer role, with ongoing development into senior engineering, specialist software systems, or international technical support positions
Employer Description:INTELLIGENT FINISHING SYSTEMS Ltd. is one of the leading suppliers of finishing equipment to the graphic arts sectors in the United Kingdom and Ireland. Key long-term supplier and customer relationships span more than 35 years. The brands represented in its portfolio of products are widely recognised as being at the cutting edge of sector-specific technologiesWorking Hours :Monday - Friday, 9.00am - 5.30pm (1-hour lunch break).Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Patience....Read more...
Supported by Digital Forensic staff, use a wide range of commercial and specialist digital forensic and video analysis software and hardware tools
Working under instruction, to provide assistance to the Digital Forensic Examiners
Safe handling of forensic exhibits to ensure continuity, confidentiality, and security is maintained at all times
Develop a practical understanding of the principles of digital evidence and how it is used to support investigations and criminal justice processes
Develop, and evidence, an understanding of Digital Forensic good practice methodologies (ISO17025/17020 standards, FSR Codes, ACPO Principles of Digital Evidence and other legislation), used in the examination of computers, mobile phones, CCTV, and other digital devices
Produce a professional development portfolio by completing an accredited course of study and training courses. Also achieving, and maintaining competence to support a range of digital evidence activities and administrative tasks
Training:
Digital Forensic Technician Level 4
At employers work place
Training Outcome:Upon successful completion of the apprenticeship, you will be able to apply for a permanent position is there is one available, but there is no guarantee.Employer Description:West Midlands Police is the second-largest police force in the country, serving the three major cities of Birmingham, Coventry, and Wolverhampton, alongside the districts of Sandwell, Walsall, Solihull, and Dudley.
Against this backdrop, the force handles more than 2,000 emergency calls every day, while patrolling the streets and responding to incidents 24 hours a day, seven days a week. We have made significant improvements in reducing overall crime, improving call response times, and increasing arrest rates. This work can only continue with the right people, therefore as an employer of choice, we are looking for the right people who can serve and protect our communities.Working Hours :Shift pattern - TBC.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Provide first-line IT support via the school’s helpdesk, ensuring timely response and resolution of support tickets
Support the school’s 1:1 iPad programme, including device setup, loan stock management, and repairs coordination
Maintain and support classroom technology such as interactive whiteboards, projectors, and AV equipment
Assist with the setup, configuration, and maintenance of IT equipment including iPads, laptops, desktops, and printers
Help manage user accounts, passwords, and permissions (e.g., Microsoft 365, Active Directory, Apple School Manager, MDM systems)
Support network maintenance tasks, including Wi-Fi connectivity and basic infrastructure support
Troubleshoot hardware, software, and network issues across the school
Maintain accurate IT asset records and documentation of issues and resolutions
Assist with IT projects such as device rollouts and classroom upgrades
Support safeguarding measures by ensuring IT systems are used safely and appropriately
Training:
Expected duration of apprenticeship: 17 months
Apprenticeship level: Level 3 (Advanced)
Programme: Information Communications Technician
During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Information Communication Technician standard.
The training covers the following core occupational duties:
https://www.instituteforapprenticeships.org/apprenticeship-standards/information-communications-technician-v1-2 Training Outcome:
Upon completion of the apprenticeship, the successful candidate will have a level 3 qualification as a ICT Support Technician
Employer Description:Wolverhampton Grammar School is a leading independent co-educational school with a proud history dating back to 1512. We are committed to academic excellence, innovation in teaching, and providing a supportive environment where both students and staff thrive.
Safeguarding Information In line with Keeping Children Safe in Education 2025, and as part of our recruitment process, the School will carry out an online search on all shortlisted candidates. This is to help identify any incidents or concerns that are publicly available which may pose a safeguarding risk or bring the School into disrepute. Any such findings will be shared with the recruitment manager and may be discussed at interview.
We are deeply committed to safeguarding and promoting the welfare of children and expect all staff and volunteers to share this commitment. All necessary Safeguarding checks will be undertaken which must have satisfactory outcomes, otherwise the conditional job offer may be withdrawn. These include an enhanced DBS check with Children’s Barred List information, identity checks, online checks, and verification of professional qualifications and references. Further details are available in Keeping Children Safe in Education (KCSIE) 2025.
This role has been assessed as working in regulated activity and is subject to an Enhanced DBS plus Children’s Barred List Check. It is a criminal offence to apply for this role if you are barred from engaging in regulated activity relevant to children.
This post is exempt from the Rehabilitation of Offenders Act 1974 (Exceptions Order 1975, as amended). Certain convictions or cautions are considered ‘protected’ and need not be disclosed. Guidance on disclosure is available on the Ministry of Justice website: Rehabilitation of Offenders Act 1974
For information on the filtering of cautions and convictions, visit the DBS Filtering Guidance: DBS Filtering Guidance
As a School, we are committed to ensuring that during all stages of recruitment and selection, no applicant is disadvantaged or discriminated against based on any protected characteristics under the Equality Act 2010. Working Hours :Monday - Friday, Shifts to be confirmed.Skills: Communication skills,IT skills,Customer care skills,Problem solving skills....Read more...
Newtech Intelligent Automation, a leading provider of ultrasonic slicing, robotic handling and automation systems for the food industry, offers an exciting apprenticeship opportunity for a talented individual to join their team.Newtech offers a supportive and collaborative work environment where you can develop your skills and knowledge. You'll have the opportunity to work on cutting-edge projects, learn from industry experts, and contribute to innovative solutions for the food industry. Alongside working at Newtech you will study for Level 3 Engineering & Manufacturing Support Technician Apprenticeship with The Bedford College Group.As an Apprentice, you will gain valuable hands-on experience while working alongside skilled engineers in a supportive learning environment. You will develop an understanding of electrical and mechanical assemblies, learn how to interpret technical drawings and electrical schematics, and assist with the layout and wiring of control panels for a variety of system builds.This role will include identifying and labelling wiring and hardware components, dressing and terminating cables to meet food hygiene standards, and carrying out both dead and live electrical testing. You will also support fault finding and troubleshooting activities to resolve electrical issues, complete input/output checks before systems are handed over to the software team and contribute to the testing and commissioning of equipment.As your skills develop, you will have the opportunity to assist engineers with installation, maintenance, and commissioning work at customer sites across the UK and internationally, gaining broad industry experience and building a strong foundation for a career in electrical engineering.This role is ideal for someone with an interest in engineering who enjoys practical, hands-on work and is keen to build a career in advanced manufacturing. Previous experience using hand tools, good hand-eye coordination, and a mechanical aptitude would be beneficial; however, no prior industry experience is required, as full training and support will be provided.Training:Level 3 Engineering and Manufacturing Support Technician apprenticeship standard.Level 2 Functional Skills in English and maths if required.Training Outcome:On successful completion of this apprenticeship could lead to a permanent position within Newtech Intelligent Automation Ltd.'s electrical engineering team. As your skills and experience develop, there will be opportunities to progress within the business, with potential career pathways into areas such as installation, service and support, and software and controls.Employer Description:Newtech Intelligent Automation Ltd is an Alcumus SafeContractor-accredited specialist in the design and manufacture of high-performance automation equipment for the food and beverage industry. Based in Sharnbrook, the company is committed to delivering safe, sustainable, and innovative machinery that meets the highest standards of quality, hygiene, and regulatory compliance.Working Hours :Monday to Thursday, 9:00am to 5:00pm and Friday, 9:00am to 2:30pm (30 minute unpaid lunch break).Skills: Able to be part of a team,Attention to detail,Can follow instructions,Communication skills....Read more...
As an Apprentice, you’ll work on a wide range of technology – laptops, tablets, interactive classroom screens, cloud platforms, and security systems – while supporting staff and students across our primary schools.
Day-Day Responsibilities:
Helpdesk & User Support
Respond promptly to IT queries via helpdesk, email, phone, and in person
Triaging and resolving basic issues; escalate more complex ones to the IT Manager
Provide occasional support at school events (evenings/out-of-hours)
Hardware & Software Maintenance
Set up and maintain laptops, desktops, tablets, peripherals, AV systems, printers, and ID/badge systems
Ensure timely installation of OS updates, antivirus, and software patches
Monitor asset inventory and manage records accurately
Network & Infrastructure Support
Assist with basic network troubleshooting and maintenance tasks under supervision
Support remote access and mobile device connectivity
Documentation & Compliance
Log tickets and maintain documentation in the helpdesk system, including resolutions and procedures
Produce simple user guides and contribute to the ICT knowledge base
Adhere to GDPR, Child Protection, Safeguarding, Health & Safety policies
Training:Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. As one of the UK's largest and longest-established apprenticeship and training providers, we're proud to help organisations and individuals unlock their potential, and make skills really work for them.
Upon completion of this 15 month apprenticeship, you will have obtained your Information Communications Technician Apprenticeship Level 3 qualification.Training Outcome:There is a possibility of being offered a full time role after successful completion of the apprenticeship.Employer Description:A multi-academy trust comprising seven primary schools and our central team.Working Hours :Monday - Friday, term time only + 2 weeks. Salary is pro rata.Skills: IT Skills,Logical,Organisational Skills,Problem Solving Skills,Communication Skills....Read more...
Be part of our award-winning first-line customer support team, handling calls and emails, logging tickets, and resolving VoIP and broadband issues
You’ll receive expert training from experienced engineers, gain real-world telecoms experience, and build the technical and communication skills to progress into a full-time Customer Support Engineer role
A fantastic opportunity to start your tech career with full training and development
Training:Information Communications Technician Level 3 Apprenticeship Standard:
The successful candidate will undertake a 22 month, nationally recognised qualification through TDM
This is a work-based learning programme which will require commitment to block weeks in an online training room once every quarter working towards the qualification along with weekly off the job training and monthly coaching sessions
You will be required to demonstrate through the standard that you meet all competencies and behaviours, which will lead to the achievement of the qualification
These block weeks will take place online
You will have a designated mentor in the workplace to support your learning and at the end of programme will be assessed via an external assessment body
This is a Level 3 qualification.
Knowledge Areas Include:
Hardware and Networking
Software and Security
ICT Administration
Training Outcome:
Opportunity to progress or full-time employment and progress on to a degree for the right person
Employer Description:We’re a leading-edge telecoms company based in Bromsgrove providing Hosted Telephony, VoIP and AI-driven communication solutions to businesses across the UK. We may be small, but we’re growing fast and passionate about delivering brilliant customer experiences. Joining our team means you’ll get hands-on experience with modern telecoms technology and support systems, guided by experienced engineers who’ll help you build a strong foundation for your future career in tech.Working Hours :Monday- Friday
9am- 5pmSkills: Communication skills,IT skills,Problem solving skills,Team working,Enthusiasm,Broadband/Networking Knowledge....Read more...
Do you enjoy building, testing and troubleshooting electronic equipment?Work alongside our R&D team and play a key role in building and testing advanced X‑ray inspection systems used by leading food and pharmaceutical manufacturers worldwide.This is a hands‑on Electronics Technician role where you'll work across PCB assembly, testing, fault‑finding and production support, with opportunities to collaborate closely with our engineering and development teams on new product initiatives. Whether you're an experienced technician or someone with a strong electronics background and a passion for practical problem‑solving, we'd love to hear from you.We're looking for someone who thrives in a practical environment and is confident moving between assembly, testing, inspection and general production support. Your responsibilities will include inspection, testing and repair of PCB sub‑assemblies, as well as complete in‑house component assembly. You'll be involved in a wide range of activities related to electronic and electrical components used in the generation and detection of X‑rays, and in the control of high‑speed machinery.Cheyney develops and manufactures advanced X-ray inspection technology used by food, pharmaceutical and industrial manufactures around the world. Working closely with Sapphire Inspection Systems, we develop and manufacture advanced X-ray inspection technology used by leading food and pharmaceutical manufacturers around the world. Our systems help detect contaminants, verify product quality and support the safe delivery of millions of products every day. As part of our team, you will contribute directly to the manufacture and testing of equipment used globally in demanding industrial environments.Key Responsibilities
Support the X-Ray and controls component manufacturing department in production, development, testing and quality control.Work according to test process for X-ray generators, detectors, control boards and industrial PC components prior to installation or shipment.Fault find electronics and define required revisions or repairs.Support testing, evaluating, modifying and re-testing solutions.Analyse data and create reports.Work alongside technical development teams on special development projects.Manage firmware revisions across products and support the introduction of new hardware releases into production.
Skills and ExperienceWhilst a qualified technician is preferred, we are interested in any candidate able to demonstrate an outside enthusiasm in electronics, an inquisitive, enquiring mind, and a "can do", self-starting character.The ideal candidate will be a great problem solver and have experience in:
Sub-Assembly testing, including provision of reports, using equipment such as multi-meters, oscilloscopes and other test rigsFollowing schematics and assembly diagrams to identify components and test points.Soldering and rework of printed circuit boards.Working to existing SOPsProduction assembly of small batch runsPrototype assembly
Desirable:
Bill of materials creationCreating, editing and maintaining SOPsPCB assembly inspection
Package and BenefitsAs a key member of our growing team, this role offers opportunities for career growth and personal progression. You will report to the Components Production Supervisor.
Office-based role, Monday-Friday, 9:00am-5:00pmLocation: Head Office, Litlington, RoystonSalary: £30,000 - £38,000, depending on experience (junior vs senior)Pension: Nest Pension SchemeHoliday: 25 days per annum
How to Apply:If you are interested in this position and would like to learn more, we would love to hear from you. Please attach your CV to the link provided and we will be in contact.Please note: We are not currently able to offer visa sponsorship. To be considered for this role, you must already have the legal right to work in the UK.....Read more...
Provide remote and onsite IT support via phone, email, and ticketing system
Keep customers informed with regular updates on their support requests
Maintain excellent customer service and professional communication
Troubleshoot common hardware, software, and connectivity issues
Install, configure, and maintain Windows laptops and desktops along with MacOS devices and IOS
Assist with Microsoft 365 user administration
Support printers, scanners, and other office peripherals
Support basic networking tasks, including Wi-Fi and connectivity troubleshooting
Perform routine system checks and basic maintenance tasks
Carry out cybersecurity tasks such as antivirus checks and device compliance
Follow company security policies and data protection procedures
Assist with IT projects under the guidance of senior engineers
Document fixes, procedures, and troubleshooting steps in the knowledge base
Participate in team meetings and contribute to continuous improvement initiatives
Learn and develop technical skills through mentoring and training
Demonstrate a willingness to learn new technologies and adapt to changing customer requirements
Training:The apprenticeship training will be delivered through a combination of workplace learning and a day a week during term time of college training. This training will teach you the knowledge, skills and behaviours set out in the Information communications technician standard. Upon completion, the apprentice will receive a level 3 qualification.Training Outcome:Expectancy to move to a full time position at Gather Technology.Employer Description:
At Gather Technology, we exist to deliver exceptional IT services to ambitious businesses that depend on technology to achieve their goals. We offer IT Support, infrastructure projects, software development, and cyber security.
Since 2017, we've built our reputation by providing outstanding customer service, practical technical expertise, and long-term partnerships with our clients. Our growth has come almost entirely through customer referrals - something we're incredibly proud of.
Our head office is based in Yeovil, with additional offices in Aylesbury and London, supporting customers across the UK and beyond. Although this apprenticeship is based at our Yeovil headquarters, you'll be joining a company with a broad reach and opportunities to work alongside colleagues across all three locations.
Working Hours :Full-time.
Monday - Friday, either 8.00am - 5.00pm or 9.00am - 6.00pm, with 1 hour lunch.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative,Patience....Read more...
Cloud Telephony Support
Create, amend, and maintain cloud-based telephone system configurations
Process customer requests such as:
Name changes
Call routing updates
User and extension management
Perform basic system changes on live environments, following agreed processes
Assist users with:
Password resets
Login issues
General system access problems
User Support & Training:
Provide first-line support to end users via phone, email, and ticketing system
Deliver basic to moderate user guidance, such as:
Explaining how existing features work
Helping users understand the system functionality already in place
Ensure issues are clearly logged, tracked, and updated within the internal CRM
Network & Connectivity Support
Support customer network connections by:
Running basic diagnostics via online provider portals
Identifying common connectivity faults
Booking engineer visits where required
Carry out basic network maintenance tasks, including:
Changing Wi-Fi usernames and passwords
Configuring new routers prior to dispatch
Preparing equipment for installation or replacement
Communication & Liaison
Speak directly with customers in a professional and confident manner
Liaise with third-party providers for telephony and network services
Communicate updates, issues, and resolutions clearly to:
Customers
Internal team members
Maintain accurate records of all work completed in the CRM
Learning & Development
Gain hands-on experience supporting live customer systems
Learn structured troubleshooting and escalation processes
Shadow senior engineers and gradually assist with more complex technical issues
Develop technical, communication, and problem-solving skills throughout the apprenticeship
Build a strong foundation for progression into a 2nd Line Support role
Training:Delivery to be completed on-site and 6 hours per week off-the-job training either at Barnsley College or your place of work. Student to complete an Advanced Technical Certificate as an Information Communications Technician Level 3 Apprentice. Functional Skills in maths and English, if required. Training Outcome:Possible progression opportunities.Employer Description:Supplier of New and Fully Refurbished IT Hardware, Business Telephone Systems (VoIP & Cloud) and Business Mobile Phone Contracts.Working Hours :Monday to Friday - 8.30am-5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative,Patience....Read more...
To build strong foundations in the technical skills, knowledge and professional behaviours required for a successful career in IT and business operations. This will be supported through hands-on experience within the Operations team, contributing to a range of IT support, administration and project-based activities, such as:
Providing first-line IT support to colleagues, resolving technical issues where possible and escalating more complex queries when required
Assisting with the setup of IT equipment, user accounts and software for new starters, as well as supporting employee mover and leaver processes
Supporting the maintenance of IT assets, including stock management, equipment allocation and maintaining accurate asset registers
Working with internal colleagues and external technology partners to resolve issues and ensure effective delivery of IT services
Supporting the implementation of IT projects, system upgrades and technology rollouts across the business
Assisting with the administration and support of Microsoft 365 applications, including Outlook, Teams, OneDrive and SharePoint
Helping to maintain IT documentation, user guides and knowledge articles to support colleagues across the organisation
Supporting meeting room technology and audio-visual equipment to ensure meetings and events run effectively
Promoting good cyber security practices by supporting security awareness activities, assisting with access reviews and reporting potential security concerns
Providing a high standard of customer service and maintaining effective communication throughout the resolution of support requests
Participating in team meetings and contributing ideas to improve systems, processes and ways of working
Actively contributing to the delivery of the company's Operations and IT vision and supporting colleagues across the business
In addition, you will be expected to fully engage with all learning and development opportunities provided through the apprenticeship programme, developing your knowledge of IT support, Microsoft 365 administration, cyber security, IT service management, hardware and software support, and business technology solutions while working towards the successful completion of your apprenticeship.Training:Digital Support Technician Level 3 Apprenticeship Standard:
Training takes place in the workplace and virtually over Teams
Occasional travel to other offices may be required during onboarding for central training
Training Outcome:There are a number of routes available to progress and establish a life-long career with us at Verlingue.Employer Description:Verlingue is an independent and family-owned business that aims to be a valued long term risk management partner for our clients. We have particular expertise in designing and placing corporate insurance and employee benefits programmes for our clients.Working Hours :Monday - Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative....Read more...
The IT Apprentice is accountable for:
Providing first-line IT support under supervision
Supporting the administration and maintenance of the school’s managed 1:1 pupil device scheme
Assisting with IT asset management and device lifecycle tasks
Contributing to a calm, professional and service-led IT function
The role does not carry responsibility for independent decision-making or advanced technical troubleshooting but supports these through structured learning and supervised delivery.
Helpdesk & First-Line Support:
Provide first-line IT support to staff, pupils and visitors under the guidance of senior colleagues
Log, categorise and update support tickets using the helpdesk system
Assist with password resets, basic troubleshooting and peripheral setup
Maintain clear and professional communication with users during support interactions
1:1 Device Scheme & Asset Management:
Support the administration of the school’s managed 1:1 pupil devices, including setup, repairs, returns and warranty coordination
Assist with device handovers, onboarding and offboarding processes
Maintain accurate records of IT assets, loan devices and peripherals
Help with device imaging, tagging and inventory updates
Classroom & Operational Support:
Assist with the setup and maintenance of classroom AV and IT equipment
Support staff and pupils with the use of school systems and services
Help prepare IT equipment for events, exams and term starts
Maintain cleanliness and readiness of IT equipment and storage areas
Learning & Development:
Participate fully in all apprenticeship learning activities, including off-the-job training, assessments and portfolio development
Engage in regular mentoring and feedback sessions with the Senior IT Operations Technician
Demonstrate progress in technical knowledge, communication and service delivery throughout the apprenticeship
Service Ownership & Outcomes - The IT Apprentice will be expected to:
Develop core technical and customer service skills in line with the apprenticeship framework
Contribute to improved helpdesk responsiveness and user satisfaction
Support the smooth operation of the 1:1 device scheme and asset tracking
Demonstrate a proactive, professional and collaborative approach to IT support
Training:Information Communications Technician Level 3 Apprenticeship Standard:
The successful candidate will undertake a 22-month, nationally recognised qualification through TDM. This is a work-based learning programme which will require commitment to block weeks in an online training room once every quarter working towards the qualification along with weekly off the job training and monthly coaching sessions.
You will be required to demonstrate through the standard that you meet all competencies and behaviours, which will lead to the achievement of the qualification. These block weeks will take place online in TDM’s virtual learning platform.
You will have a designated mentor in the workplace to support your learning and at the end of programme will be assessed via an external assessment body.
This is a Level 3 qualification.
Knowledge areas include:
Hardware and Networking
Software and Security
ICT Administration
Training Outcome:Possibility of further employment, dependent on progression.Employer Description:St John's School Leatherhead is a leading co-educational independent day and boarding school in Surrey for pupils aged 11 to 18.Working Hours :Monday - Friday, working hours TBC.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Team working,Patience,Time management skills,Commitment to school's values,Fast learner,Familiarity with Windows,Familiarity with Microsoft 365....Read more...
Equipment Installation & Maintenance
Working with another member of staff, install, set up, and maintain professional print devices, including both hardware and software
Provide customer training on devices to help users get the most out of their equipment
Diagnose and resolve technical faults, working with other members of the team
Component & Equipment Refurbishment
Take apart and clean imaging drums
Replace worn parts with new and repackage ready for engineer use
Perform toner refills where necessary (all safety equipment provided and instructions)
Identify work to be undertaken using machine management lists
Allocate stock if available, order stock where not to hand
Prepare equipment for refurbishment (remove worn parts, set aside for refurbishment or replacement)
Fully clean all areas of machine using equipment and materials provided
Reassemble all parts inside machine to manufacturer's specification
Test and adjust where required
Clean outer casings and prepare for delivery
Training course and engineer accompaniment
Undertake all web-based learning modules over a 12-month period and obtain a minimum pass rate
Accompany senior engineers and be involved with processes involved in repair and adjustments
Apply learning to equipment in showroom and workshop
Learn proper use of cleaning equipment and techniques
Other duties
Keep warehouse and workshop area clean and tidy
Maintain stock levels of cleaning products and refurbishment parts
Undertake jobs provided by administrator, directors or other engineers when required
Adopt processes to ensure timely and efficient working methods to ensure steady supply of refurbished parts
Make deliveries to sites, engineers and when appropriate undertake straightforward repairs or replace parts, subject to training delivery
Help with deliveries and equipment installations when required
Training:
Level 3 Information Communication Technician apprenticeship
Day release training with Burnley College
Training Outcome:Potential for full-time employment upon successful completion of the apprenticeship.Employer Description:In the last 10 years, Production Print Direct has grown to become the UK’s leading independent specialist for cut sheet digital press technology. We enable our clients to meet the market needs of their customers for what is rapidly becoming a “same day” print service with software to speed up the prepress process and faster equipment to keep on top of production requirements. Whether downsizing or upscaling, PPD have the experience and technology to work with our clients for the next step of their own evolution. Working Hours :9am to 5pm with half an hour lunch (unpaid).Skills: Communication skills,IT skills,Attention to detail,Analytical skills....Read more...
Key Responsibilities
Support the operation and maintenance of manufacturing equipment used in production
Maintain equipment across the production line, including welder calibration, dehumidifier maintenance, air plumbing systems, and production floor layout adjustments
Support with machine setting and operation
Assist production teams where required to meet manufacturing demands
Learn and understand the operation of all production machinery to support troubleshooting and fault finding
Support the introduction of new machinery and processes into manufacturing
Build duplicate production machines from engineering schematics and drawings once designs have been approved and validated
Test and evaluate new manufacturing processes and techniques, providing feedback to engineering teams
Develop and maintain process instructions and manufacturing documentation
Use measurement tools and inspection equipment to verify components, tooling, and assemblies meet specification requirements
Support quality inspection and testing activities
Follow all company health, safety, and quality procedures
Departmental Training & Development Exposure
Hardware Engineering – Build simple electronic circuits and develop understanding of basic electronics and PCB assemblies
Mechanical Engineering – Design simple mechanical parts/components and use CAD and 3D printing technology
Stores & Materials Control – Goods-in inspection, kit picking, stock control systems and VSS operation
SMT (Surface Mount Technology) – Programming pick-and-place machines, ODB and BOM collation, SMT component recognition, screen printing operations, paste application theory, machine setup and operation, AOI, and vapour phase soldering
Production Assembly – Use of production documentation, BOMs, through-hole component insertion, relay assembly, wave soldering, hand soldering, wire preparation, crimping, and swash machine operation
Inspection & Quality – Roving inspection, continuity checking, and final inspection processes
Test Engineering – Product testing procedures and understanding of production test methods and equipment
Training:
The apprentice will be working towards the Level 3 Engineering and Manufacturing Support Technician Apprenticeship Standard
Qualifications include the EAL Level 3 Diploma in Engineering and manufacturing support technologies
Training Outcome:Within Pickering there are possible career routes into Engineering, Test, R&D, Product Management or Customer Service.Employer Description:Pickering Interfaces is a global leader in the design and manufacture of modular signal switching, simulation and connectivity solutions for electronic test and verification. Headquartered in Clacton-on-Sea, Essex, with sales, support and manufacturing operations across Europe, North America and Asia, we have been innovating in test and measurement technology for over 35 years as part of the Pickering Group, whose heritage dates back to 1968. Currently we have approximately 600 employees worldwide. Our products are used by leading organisations in aerospace, automotive, defence, energy, medical and semiconductor industries worldwide, and we pride ourselves on combining engineering excellence with a supportive, customer-focused culture.Working Hours :Monday to Friday, 8.00am - 4.00pm, with a 30 minute unpaid lunch and two 15 minute paid breaks.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Analytical skills,Team working,A good sense of humour,Curious about engineering,Keen to learn and develop,Practical/hands on skills,Reliable,Committed,Interest in product design....Read more...
You’ll have a keen interest in IT and must be able to work as part of a busy support team.
Working closely with other departments you will need to build relationships with both internal and external customers.We work to strict SLAs with our customers and you’ll be responsible, after training, for the quality of information logged into our ticketing system – you will be expected to accurately log support tickets in a timely manner.We expect you to be self-motivated, efficient and well-organised with a keen eye for detail. You’ll be IT-literate with skills in the use of Microsoft Office, in particular, Outlook, Word, Excel and recent versions of Windows. Skills in Office 365 as well as hardware building are definitely a bonus.
Specific duties will include (but aren’t limited to):
The timely and accurate logging of customer issues into the Call Management system, from both phone calls and incoming emails;using the formal call logging system in place, and be responsible for the quality of the information recorded – to be able to produce clear descriptions relating to user problems that ensure timely and efficient solutions; resolving the initial query to the best of your ability if you don’t need to escalate.
Recognising when a call is urgent and escalate accordingly;carrying out configuration and testing of new kit prior to install at customer site.
The ability to work as part of a team, whilst remaining self-motivated in managing your own workload.
The ability to demonstrate an excellent customer service focus when dealing with clients.
We’re looking for you to develop the role so that, in time, you become the first point of contact for all incoming issues to the Help Desk – freeing up the First and Second Line technicians to concentrate on the resolution of issues to meet our agreed SLAs.
Ultimately we’ll work to promote you through the ranks of 1st, 2nd and third line support!
Our customers are supported from 8:30am - 6:00pm, Monday - Friday [excluding Bank Holidays] and you will work a 37½ hour week around these hours. You may be asked to work the occasional weekend to support customer migrations; this will be supervised and time given back in lieu.
In addition, you’ll be expected take part in the Technical Support meetings which take place one morning each week.You’ll need to be educated to at least GCSE Grade A-C level in both English and Maths.Training:One to one remotes sessions with the tutor.Training Outcome:Potential progression into a full-time IT Technician, after the apprenticeship.Employer Description:Established in 2007 by Antony Liffmann and David Taylor, ecc offer extensive experience in providing IT support, solutions and consultancy as well as advice on cost-saving solutions and future proofing for sme’s, start-ups and established brands. With a broad client base and offices in London and Cape Town, ecc offers specialist knowledge across many sectors including hospitality, retail, property, professional services, manufacturing and healthcare. Making tech work for clients in the UK and across the globe in Africa, the U.S., the Far East and Europe.Working Hours :09:00 - 17:00, Monday - Friday.Skills: Communication skills,IT skills,Organisation skills,Administrative skills,Analytical skills,Logical,Team working....Read more...
