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Sr. Technician, IT Support

JOB DESCRIPTION The Sr. Technician, IT Support is responsible for maintaining, supporting and troubleshooting desktops, laptops, RF handhelds, and mobile devices, as well as providing end user support. Primary functions also include the tracking of leased assets, and the proactive analysis of currently deployed technology and provide recommendations for future optimizations. Assist with SOX compliance, and general IT security best practices. Also assists with non-endpoint related projects suc ....Read more...

IT SUPPORT APPRENTICE

Key responsibilities Assisting with troubleshooting and resolving IT issues (hardware, software, and network). Responding to support requests via our ticketing system and in person. Supporting the setup of new user accounts, devices, and equipment. Helping maintain and update IT documentation, guides, and asset records Assisting with installing, configuring, and testing hardware and software. Supporting colleagues in using applications and systems effectively. Learning and applying best ....Read more...

Apprentice IT Technician

You will be responsible for: Providing high quality, first and second line technical support for the IT service desk; recording all calls and activities within the service desk tool, within the SLA guidelines Setting up user accounts, implementing password changes, and resolving work area problems (this includes detecting illegal access, lost passwords, bans) Keeping records of all users, including the management of laptop loans Handling printing problems – both hardware and software ....Read more...

IT Technician Apprentice

End-user support: Provide frontline technical support and troubleshooting for staff and students, primarily via the IT helpdesk system. Software deployment & maintenance: Deploy and maintain software on school PCs, ensuring systems are up-to-date and optimised. Hardware management: Ensure the availability and proper functioning of key hardware devices such as PCs, monitors, printers, and audio-visual equipment. AV support: Assist the AV Technician as needed with maintaining and supporti ....Read more...

Apprentice Technical Services Officer

Contribute as required to the successful completion of IT Projects in line with the IT Managers direction. In line with IT Project requirements or standard Helpdesk procedure: Learn about and assist in the configuration and deployment of End User Hardware (Computers / Smartphones / Tablets / Printers) Learn and demonstrate the necessary skills and behaviours needed to effectively operate, secure, maintain and troubleshoot the company’s fleet of End User Hardware (Computers / Smartphon ....Read more...

Digital and IT Support Apprentice

Setting up new users with the right applications and permissions Updating and managing practice email distribution lists Liaising with IT support services to resolve system issues, access problems, and software updates Learning and supporting their clinical software (SystmOne), including helping staff use it effectively Investigating and resolving everyday IT and telephony issues (computers, printers, phones) Reporting significant IT events to the Head of Finance and Information Supporti ....Read more...

IT Technician Apprentice

You will need to provide high quality support to our users via the helpdesk ticketing system Prioritise and respond to tickets in a timely manner Apply testing and troubleshooting to end-user devices (PCs, laptops, tablets, Chromebooks, telephones, printers, LED panels & interactive panels Weekly tasks to install, upgrade and remove hardware across sites Maintenance of physical and cloud storage Ensure that our systems are properly administered Develop existing infrastructure and pro ....Read more...

IT Support Apprentice

Logging of service desk tickets into our helpdesk systemBuilding and preparing machines before they are sent out to clients Creation of weekly, monthly and ad-hoc reports using PowerShell and other tools. Fault finding desktop, laptop and servers at both a hardware and operating system level Helping our clients with their IT problems via email, telephone and remote-control tools Office 365 and Active Directory user and systems management Installation, configuration and maintenance of vari ....Read more...

Level 3 IT Solutions Technician Apprenticeship – St John Wall/St Patrick and St Edmund’s

The IT Technician plays a vital role in supporting and maintaining the school’s IT infrastructure, ensuring reliable network connectivity, robust cybersecurity, and responsive technical support. This role is key to maintaining a secure, efficient, and user-friendly digital environment for both staff and students. The IT Technician is also expected to actively support the Catholic ethos of the school and safeguard the welfare of pupils. Key Responsibilities: Provide first-line support ....Read more...

ICT Apprentice

Active directory administration, setting up domain users and email Adding new users to the current IT system and setting up appropriate security groups for them Liaise and manage support calls logged Resolve any general IT issues within the company Maintain and support internal telephone systems, printers and network Demonstrate effective communication skills with all users to understand and diagnose technical issues Working both under your own initiative and as part of a team to trouble ....Read more...

Managed Installations Apprentice

Working with a team of experienced technicians, you will assist our customers with the below types of duties: Supporting IT network infrastructures: Learning to install, configure, and maintain hardware/software Assisting with troubleshooting and monitoring network performance Helping users with connectivity and access issues Gaining hands-on experience with routers, switches, and cybersecurity Training:Information Communications Technician Level 3 Apprenticeship Standard: The successful ....Read more...

ICT Apprentice

Active directory administration, setting up domain users and email Adding new users to the current IT system and setting up appropriate security groups for them Liaise and manage support calls logged Resolve any general IT issues within the company Maintain and support internal telephone systems, printers and network Demonstrate effective communication skills with all users to understand and diagnose technical issues Working both under your own initiative and as part of a team to trouble ....Read more...

Level 3 IT Solutions Apprenticeship - St Peter's CofE Academy

The duties may change over time as requirements and circumstances change. The post-holder may reasonably be expected to undertake other duties commensurate with the level of responsibility from time to time. Duties will include: To provide day to day support, contributing to ensuring effective and efficient operation of the IT systems, for administration, and teaching and learning, throughout the Academy To operate the IT helpdesk system, ensuring that records are kept of issues  ident ....Read more...

IT Support Technician

IT SUPPORT TECHNICIAN BARNSLEY – OFFICE BASED UP TO £26,500 + CAREER DEVELOPMENT AND GREAT CULTURE & SUPPORT THE OPPORTUNITY: This entry-level role is perfect for someone passionate about technology, eager to develop their skills, and looking to start a rewarding IT career. You’ll work closely with an experienced Network Operator who will provide hands-on mentoring and training. The role is highly practical and varied, covering both technical and user-facing responsibil ....Read more...

Support Technician Apprentice

Assisting with password resets, hardware setup, antivirus configuration, and endpoint protection installation Supporting the rollout of multi-factor authentication and group policy settings Logging support requests accurately using Autotask and escalating issues as needed Communicating with users via phone, email, messaging, and video calls Using internal documentation to troubleshoot and support senior technicians Configuring and testing desktops, peripherals, routers, and software like ....Read more...

IT Technician Apprentice (iExel Education Trust)

Assist the Support Officer in the provision of high-quality customer technical support at the front line. To assist the Systems Officer in the installation, configuration and maintenance of network and server systems. To ensure that all end user IT equipment and software is well maintained and functioning properly and safely. Installation of hardware/software as required. Support the day-to-day arrangements for the collection and delivery of repairable items to suppliers. To demonstrate a ....Read more...

Apprentice Electrical Design Engineer

This role is ideal for a recent school or college leaver with a passion for engineering and a willingness to learn. As an Apprentice Electrical Design Engineer, you’ll gain hands-on experience and receive full support as you develop your skills in electrical design. We’re looking for someone enthusiastic, with an interest in electrical systems and control panel design. You should be comfortable using computers and open to learning industry-standard software such as EPLAN P8. Ke ....Read more...

Site IT Services Apprentice

Key Responsibilities Provide PC support for end users, including support of Microsoft Office packages and third party software. PC networking, printer, peripheral and mobile device support including dealing with Third-Party maintenance providers. Provide administrative support for Hardware Asset management, maintenance and upgrades. Provide administrative support for Software Asset management and inventory. Support new system implementation. Assist the Site IT Infrastructure Team in main ....Read more...

Technology and Workspace Apprentice

Exploring multiple departments: You will work across numerous departments within Technology and Workspace (IT, Facilities, Project Management), learning how we help our business run smoothly. This experience will lead to you taking ownership of elements within the department Mastering IT support: Learn about IT and how to provide first-line support to our teams. Troubleshoot and resolve hardware and software issues and escalate to second- and third-line support teams. This also cover maintain ....Read more...

Apprentice IT Service Desk Analyst

Act as the first point of contact for all incoming IT support requests via phone and email Log, track, and manage tickets using our service management platform Ensure timely resolution of issues in line with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) Monitor business-critical systems and automated processes, taking proactive action when needed Set up, image, and support laptops, desktops, mobile devices, and other IT equipment Provide technical support for core ....Read more...

Information Communications Technician Apprentice

Candidates must possess excellent communication skills and understand the importance of providing outstanding customer service. Candidates are required to have high levels of concentration, an efficient way of working and the ability to maintain composure under pressure. The role requires strong organisational skills and the ability to prioritise based on the situation. Candidates are expected to have the aptitude to understand and work on computer hardware and software in varying configurations ....Read more...

Support Desk Co-ordinator Apprentice

Reporting to the Support Desk Manager the Support Desk Co-ordinator is responsible for the effective allocation and management of incidents to field engineers, including the efficient use of logistical and field engineering resources. The Support Desk Co-ordinator is also responsible for maintaining customer awareness and progress of nominated Incidents. The Support Desk Co-ordinator must be highly organised to manage their workload Tasking of Field Engineers: Effective Allocation of Fault ....Read more...

IT Apprentice (Information Technology)

MAIN DUTIES AND RESPONSIBILITIES/ACCOUNTABILITIES: Provide first-line IT support to staff and students, delivering prompt, polite, and professional customer service Troubleshoot and resolve issues across all infrastructure, ICT system, hardware and software Assist with the setup, configuration, and maintenance of computers, laptops, tablets, printers, and AV equipment Support ICT use across the school and escalate complex issues to the appropriate members of the IT Support department when ....Read more...

Health & Safety Apprentice

Supporting in processes such as contractor management, accident and incident investigation and risk assessment. Coordination of scheduled services and tasks, e.g. DSE assessments, quarterly inspections, electrical testing, site surveys (noise, fire, microwaves). Ownership of improvement projects, e.g. CoSHH assessments, PPE ordering, cross-departmental inspections. To ensure that all key performance indicators (KPI’s) and /or objectives set with your Line Manager are performed effecti ....Read more...

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