IT Technician Apprentice

Installing and maintaining the school’s IT estate covering both hardware and software Providing first line support to staff, students and parents via face-to-face, telephone and email communication Investigating, analysing, evaluating and resolving problems with ICT equipment and systems; implementing repairs if necessary and updating relevant ticketing systems Ensuring that all documentation is updated in line with department processes Ensuring that the Trusts IT hardware and software inventory is accurately maintained Using industry standard imaging/deployment tools Supporting out of hours events on a rota basis Visiting other schools in the Trust to provide support as required Performing any other duties and tasks which may be assigned by the Senior Technician

Training:

Why choose our Azure Cloud Support Specialist apprenticeship?

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

Learn on-premises and cloud-enabled technologies and services Learn technical content that aligns to and is relevant to employers and the market Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification Get an introduction to Windows, Linux and PowerShell

Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.

Training Outcome:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Employer Description:
Lionheart Education Trust is currently made up of a family of seventeen schools based in and around Leicestershire. Each one of our schools is unique in that it reflects the students and local community in which they are a part. This is something we are very proud of within the Trust. The schools share best practice and ensure our students have an exceptional educational journey whilst at the same time having their own character.

Working Hours :
Monday to Friday, 8am - 4pm (flexible).

Skills:
Communication skills,IT skills,Number skills