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Health and Safety Advisor
Regional H&S AdvisorLocation: VariousSalary: Up to £40,000 package including travelDriving Licence needed as travelling to clients At Citation, we don’t just provide jobs; we create careers that inspire, empower, and elevate. As one of the UK’s leading providers of Health & Safety, HR, Employment Law, and ISO services, we’ve spent 30 years building a legacy of excellence. This milestone isn’t just a celebration of our past—it’s a springboard for our future, and we want you to be a part of it. • We’re not your average service provider. Our people bring their whole selves to work, combining their skills with their personalities to deliver outstanding client experiences.• With year-on-year double-digit growth, this is your chance to join a fast-moving business that values vision, determination, agility, and a knack for building great relationships.• We’ve built our success without cutting costs or creating bureaucracy. Instead, we prioritise actions over politics, empowerment over micro-management, and innovation over hierarchy. We are leaders who love what we do – and we want you to share in that passion. This is a truly exciting time to become part of Citation. With over 110,000 clients who love and rely on us across the group – and 15 business acquisitions in just three years – our ambition for growth has no limits. Why Consultancy? Expand Your ExpertiseWorking at a Health and Safety consultancy offers a rare opportunity to broaden your horizons. You’ll gain exposure to diverse industries, tackle unique challenges, and develop a skill set that’s second to none. Whether you’ve worked in a specific sector for years or are looking for a new adventure, don’t worry—we don’t expect you to know it all! We provide the training and support to help you thrive in every situation. Kickstart Your Health & Safety Career with Citation – Where Your Potential Meets Opportunity Why Join Us?Our trailblazing Development Scheme, launched in 2017, has been the springboard for the next generation of Health & Safety stars. Over the past eight years, we’ve mastered the art of making training, studying, and working full-time not only achievable but genuinely exciting. This is your chance to combine your passion with a practical pathway to success in the field. What’s in It for You?• Learn from the Best: Work alongside our seasoned consultants, gaining hands-on experience and building your Health & Safety expertise from day one.• Funded Training & Qualifications: We’ll fully fund your training, guiding you through the NVQ route while you gain practical experience.• Tech IOSH as a Foundation: Already Tech IOSH? Great! If not, show us that you have the knowledge and experience to be; we can work together on the rest. • Structured Progression: Transition from development to a field-based consultant role, with continued support to achieve Cert IOSH and ultimately CMIOSH status.• Diverse Growth Opportunities: Dive into advanced areas like fire safety, DSEAR, and environmental monitoring for air, noise, and vibration – the sky’s the limit. What We’re Looking ForWe’re not just hiring for technical skills – we’re looking for passionate, driven individuals with big ambitions. Whether you’re already working in Health & Safety or come from a completely different field, we want to hear from you. Your personality, potential, and hunger to learn matter most. The Role• Full-time, permanent position with a clear path to becoming a Health & Safety Field Consultant.• Comprehensive on-the-job training within our field, technical, and content teams.• The flexibility to study and work – perfected by us to ensure your success.• A driving license is essential by the time you complete the program, as the role involves client site visits. What Happens Next?After successfully completing the scheme, you’ll join our team as a fully-fledged Health & Safety Field Consultant. From there, the opportunities to grow and expand your expertise are endless – whether you want to specialise further, take on leadership roles, or even oversee multiple compliance services. What We’re Looking For• Tech IOSH Status: At minimum, you’ll need to hold Tech IOSH status, with proof to back it up.• Passion for Safety: A genuine enthusiasm for building a rewarding career in Health & Safety is essential.• Driving License: While location-dependent, a valid driving license will be required to ensure you're ready for client site visits when the time comes. What Makes Citation Different?At Citation, we’ve spent three decades creating a culture where people thrive. This isn’t just a job—it’s a place where your talent is celebrated, your ideas are valued, and your career can flourish. What You Can Look Forward To:• Diverse Opportunities: No two days are the same, thanks to the wide range of industries we support.• Supportive Environment: Join a team of over 150 professionals who are always ready to share knowledge and help you succeed.• Celebrating You: From birthdays off to pawternity leave, we know how to make our colleagues feel valued. As we celebrate 30 years of success, we’re more excited than ever about the future. If you’re ready to work with a team that values your expertise, creativity, and personality, we’d love to welcome you to Citation. This is your chance to be part of a company where your work doesn’t just make a difference—it defines the future of Health & Safety. Ready to start your journey? Let’s talk! ....Read more...
Health and Safety Advisor
Regional H&S AdvisorLocation: VariousSalary: Up to £40,000 package including travelDriving Licence needed as travelling to clients At Citation, we don’t just provide jobs; we create careers that inspire, empower, and elevate. As one of the UK’s leading providers of Health & Safety, HR, Employment Law, and ISO services, we’ve spent 30 years building a legacy of excellence. This milestone isn’t just a celebration of our past—it’s a springboard for our future, and we want you to be a part of it. • We’re not your average service provider. Our people bring their whole selves to work, combining their skills with their personalities to deliver outstanding client experiences.• With year-on-year double-digit growth, this is your chance to join a fast-moving business that values vision, determination, agility, and a knack for building great relationships.• We’ve built our success without cutting costs or creating bureaucracy. Instead, we prioritise actions over politics, empowerment over micro-management, and innovation over hierarchy. We are leaders who love what we do – and we want you to share in that passion. This is a truly exciting time to become part of Citation. With over 110,000 clients who love and rely on us across the group – and 15 business acquisitions in just three years – our ambition for growth has no limits. Why Consultancy? Expand Your ExpertiseWorking at a Health and Safety consultancy offers a rare opportunity to broaden your horizons. You’ll gain exposure to diverse industries, tackle unique challenges, and develop a skill set that’s second to none. Whether you’ve worked in a specific sector for years or are looking for a new adventure, don’t worry—we don’t expect you to know it all! We provide the training and support to help you thrive in every situation. Kickstart Your Health & Safety Career with Citation – Where Your Potential Meets Opportunity Why Join Us?Our trailblazing Development Scheme, launched in 2017, has been the springboard for the next generation of Health & Safety stars. Over the past eight years, we’ve mastered the art of making training, studying, and working full-time not only achievable but genuinely exciting. This is your chance to combine your passion with a practical pathway to success in the field. What’s in It for You?• Learn from the Best: Work alongside our seasoned consultants, gaining hands-on experience and building your Health & Safety expertise from day one.• Funded Training & Qualifications: We’ll fully fund your training, guiding you through the NVQ route while you gain practical experience.• Tech IOSH as a Foundation: Already Tech IOSH? Great! If not, show us that you have the knowledge and experience to be; we can work together on the rest. • Structured Progression: Transition from development to a field-based consultant role, with continued support to achieve Cert IOSH and ultimately CMIOSH status.• Diverse Growth Opportunities: Dive into advanced areas like fire safety, DSEAR, and environmental monitoring for air, noise, and vibration – the sky’s the limit. What We’re Looking ForWe’re not just hiring for technical skills – we’re looking for passionate, driven individuals with big ambitions. Whether you’re already working in Health & Safety or come from a completely different field, we want to hear from you. Your personality, potential, and hunger to learn matter most. The Role• Full-time, permanent position with a clear path to becoming a Health & Safety Field Consultant.• Comprehensive on-the-job training within our field, technical, and content teams.• The flexibility to study and work – perfected by us to ensure your success.• A driving license is essential by the time you complete the program, as the role involves client site visits. What Happens Next?After successfully completing the scheme, you’ll join our team as a fully-fledged Health & Safety Field Consultant. From there, the opportunities to grow and expand your expertise are endless – whether you want to specialise further, take on leadership roles, or even oversee multiple compliance services. What We’re Looking For• Tech IOSH Status: At minimum, you’ll need to hold Tech IOSH status, with proof to back it up.• Passion for Safety: A genuine enthusiasm for building a rewarding career in Health & Safety is essential.• Driving License: While location-dependent, a valid driving license will be required to ensure you're ready for client site visits when the time comes. What Makes Citation Different?At Citation, we’ve spent three decades creating a culture where people thrive. This isn’t just a job—it’s a place where your talent is celebrated, your ideas are valued, and your career can flourish. What You Can Look Forward To:• Diverse Opportunities: No two days are the same, thanks to the wide range of industries we support.• Supportive Environment: Join a team of over 150 professionals who are always ready to share knowledge and help you succeed.• Celebrating You: From birthdays off to pawternity leave, we know how to make our colleagues feel valued. As we celebrate 30 years of success, we’re more excited than ever about the future. If you’re ready to work with a team that values your expertise, creativity, and personality, we’d love to welcome you to Citation. This is your chance to be part of a company where your work doesn’t just make a difference—it defines the future of Health & Safety. Ready to start your journey? Let’s talk! ....Read more...
Health and Safety Advisor
Regional H&S AdvisorLocation: VariousSalary: Up to £40,000 package including travelDriving Licence needed as travelling to clients At Citation, we don’t just provide jobs; we create careers that inspire, empower, and elevate. As one of the UK’s leading providers of Health & Safety, HR, Employment Law, and ISO services, we’ve spent 30 years building a legacy of excellence. This milestone isn’t just a celebration of our past—it’s a springboard for our future, and we want you to be a part of it. • We’re not your average service provider. Our people bring their whole selves to work, combining their skills with their personalities to deliver outstanding client experiences.• With year-on-year double-digit growth, this is your chance to join a fast-moving business that values vision, determination, agility, and a knack for building great relationships.• We’ve built our success without cutting costs or creating bureaucracy. Instead, we prioritise actions over politics, empowerment over micro-management, and innovation over hierarchy. We are leaders who love what we do – and we want you to share in that passion. This is a truly exciting time to become part of Citation. With over 110,000 clients who love and rely on us across the group – and 15 business acquisitions in just three years – our ambition for growth has no limits. Why Consultancy? Expand Your ExpertiseWorking at a Health and Safety consultancy offers a rare opportunity to broaden your horizons. You’ll gain exposure to diverse industries, tackle unique challenges, and develop a skill set that’s second to none. Whether you’ve worked in a specific sector for years or are looking for a new adventure, don’t worry—we don’t expect you to know it all! We provide the training and support to help you thrive in every situation. Kickstart Your Health & Safety Career with Citation – Where Your Potential Meets Opportunity Why Join Us?Our trailblazing Development Scheme, launched in 2017, has been the springboard for the next generation of Health & Safety stars. Over the past eight years, we’ve mastered the art of making training, studying, and working full-time not only achievable but genuinely exciting. This is your chance to combine your passion with a practical pathway to success in the field. What’s in It for You?• Learn from the Best: Work alongside our seasoned consultants, gaining hands-on experience and building your Health & Safety expertise from day one.• Funded Training & Qualifications: We’ll fully fund your training, guiding you through the NVQ route while you gain practical experience.• Tech IOSH as a Foundation: Already Tech IOSH? Great! If not, show us that you have the knowledge and experience to be; we can work together on the rest. • Structured Progression: Transition from development to a field-based consultant role, with continued support to achieve Cert IOSH and ultimately CMIOSH status.• Diverse Growth Opportunities: Dive into advanced areas like fire safety, DSEAR, and environmental monitoring for air, noise, and vibration – the sky’s the limit. What We’re Looking ForWe’re not just hiring for technical skills – we’re looking for passionate, driven individuals with big ambitions. Whether you’re already working in Health & Safety or come from a completely different field, we want to hear from you. Your personality, potential, and hunger to learn matter most. The Role• Full-time, permanent position with a clear path to becoming a Health & Safety Field Consultant.• Comprehensive on-the-job training within our field, technical, and content teams.• The flexibility to study and work – perfected by us to ensure your success.• A driving license is essential by the time you complete the program, as the role involves client site visits. What Happens Next?After successfully completing the scheme, you’ll join our team as a fully-fledged Health & Safety Field Consultant. From there, the opportunities to grow and expand your expertise are endless – whether you want to specialise further, take on leadership roles, or even oversee multiple compliance services. What We’re Looking For• Tech IOSH Status: At minimum, you’ll need to hold Tech IOSH status, with proof to back it up.• Passion for Safety: A genuine enthusiasm for building a rewarding career in Health & Safety is essential.• Driving License: While location-dependent, a valid driving license will be required to ensure you're ready for client site visits when the time comes. What Makes Citation Different?At Citation, we’ve spent three decades creating a culture where people thrive. This isn’t just a job—it’s a place where your talent is celebrated, your ideas are valued, and your career can flourish. What You Can Look Forward To:• Diverse Opportunities: No two days are the same, thanks to the wide range of industries we support.• Supportive Environment: Join a team of over 150 professionals who are always ready to share knowledge and help you succeed.• Celebrating You: From birthdays off to pawternity leave, we know how to make our colleagues feel valued. As we celebrate 30 years of success, we’re more excited than ever about the future. If you’re ready to work with a team that values your expertise, creativity, and personality, we’d love to welcome you to Citation. This is your chance to be part of a company where your work doesn’t just make a difference—it defines the future of Health & Safety. Ready to start your journey? Let’s talk! ....Read more...
Health and Safety Advisor
Regional H&S AdvisorLocation: VariousSalary: Up to £40,000 package including travelDriving Licence needed as travelling to clients At Citation, we don’t just provide jobs; we create careers that inspire, empower, and elevate. As one of the UK’s leading providers of Health & Safety, HR, Employment Law, and ISO services, we’ve spent 30 years building a legacy of excellence. This milestone isn’t just a celebration of our past—it’s a springboard for our future, and we want you to be a part of it. • We’re not your average service provider. Our people bring their whole selves to work, combining their skills with their personalities to deliver outstanding client experiences.• With year-on-year double-digit growth, this is your chance to join a fast-moving business that values vision, determination, agility, and a knack for building great relationships.• We’ve built our success without cutting costs or creating bureaucracy. Instead, we prioritise actions over politics, empowerment over micro-management, and innovation over hierarchy. We are leaders who love what we do – and we want you to share in that passion. This is a truly exciting time to become part of Citation. With over 110,000 clients who love and rely on us across the group – and 15 business acquisitions in just three years – our ambition for growth has no limits. Why Consultancy? Expand Your ExpertiseWorking at a Health and Safety consultancy offers a rare opportunity to broaden your horizons. You’ll gain exposure to diverse industries, tackle unique challenges, and develop a skill set that’s second to none. Whether you’ve worked in a specific sector for years or are looking for a new adventure, don’t worry—we don’t expect you to know it all! We provide the training and support to help you thrive in every situation. Kickstart Your Health & Safety Career with Citation – Where Your Potential Meets Opportunity Why Join Us?Our trailblazing Development Scheme, launched in 2017, has been the springboard for the next generation of Health & Safety stars. Over the past eight years, we’ve mastered the art of making training, studying, and working full-time not only achievable but genuinely exciting. This is your chance to combine your passion with a practical pathway to success in the field. What’s in It for You?• Learn from the Best: Work alongside our seasoned consultants, gaining hands-on experience and building your Health & Safety expertise from day one.• Funded Training & Qualifications: We’ll fully fund your training, guiding you through the NVQ route while you gain practical experience.• Tech IOSH as a Foundation: Already Tech IOSH? Great! If not, show us that you have the knowledge and experience to be; we can work together on the rest. • Structured Progression: Transition from development to a field-based consultant role, with continued support to achieve Cert IOSH and ultimately CMIOSH status.• Diverse Growth Opportunities: Dive into advanced areas like fire safety, DSEAR, and environmental monitoring for air, noise, and vibration – the sky’s the limit. What We’re Looking ForWe’re not just hiring for technical skills – we’re looking for passionate, driven individuals with big ambitions. Whether you’re already working in Health & Safety or come from a completely different field, we want to hear from you. Your personality, potential, and hunger to learn matter most. The Role• Full-time, permanent position with a clear path to becoming a Health & Safety Field Consultant.• Comprehensive on-the-job training within our field, technical, and content teams.• The flexibility to study and work – perfected by us to ensure your success.• A driving license is essential by the time you complete the program, as the role involves client site visits. What Happens Next?After successfully completing the scheme, you’ll join our team as a fully-fledged Health & Safety Field Consultant. From there, the opportunities to grow and expand your expertise are endless – whether you want to specialise further, take on leadership roles, or even oversee multiple compliance services. What We’re Looking For• Tech IOSH Status: At minimum, you’ll need to hold Tech IOSH status, with proof to back it up.• Passion for Safety: A genuine enthusiasm for building a rewarding career in Health & Safety is essential.• Driving License: While location-dependent, a valid driving license will be required to ensure you're ready for client site visits when the time comes. What Makes Citation Different?At Citation, we’ve spent three decades creating a culture where people thrive. This isn’t just a job—it’s a place where your talent is celebrated, your ideas are valued, and your career can flourish. What You Can Look Forward To:• Diverse Opportunities: No two days are the same, thanks to the wide range of industries we support.• Supportive Environment: Join a team of over 150 professionals who are always ready to share knowledge and help you succeed.• Celebrating You: From birthdays off to pawternity leave, we know how to make our colleagues feel valued. As we celebrate 30 years of success, we’re more excited than ever about the future. If you’re ready to work with a team that values your expertise, creativity, and personality, we’d love to welcome you to Citation. This is your chance to be part of a company where your work doesn’t just make a difference—it defines the future of Health & Safety. Ready to start your journey? Let’s talk! ....Read more...
Revenue & Benefits Customer Service Apprentice
You will support the Revenues and Benefits team in delivering high-quality customer-focused services, ensuring compliance with legislation, council policies and service standards. With full training and support, your duties will include: Assisting with the processing and distribution of documents using the Council’s document imaging systems Providing customer service and general advice on Revenues and Benefits processes via telephone, email, written correspondence and face-to-face contact Using council computer systems accurately to process information in line with legislation, regulations and council policies Maintaining high standards of accuracy, quality and productivity to meet service performance targets Supporting colleagues and working effectively as part of a team Seeking guidance on complex or contentious cases from supervisors or experienced colleagues Keeping records of work completed and providing management information when required Actively following the Council’s Customer Care, Equality, Health & Safety and Quality policies Training:Customer Service Practitioner Level 2 Apprenticeship: The apprenticeship training will be delivered in the workplace, as you will receive visits from a college assessor The apprenticeship will also include a proportion of 20% Off The Job Training and a robust programme of Mandatory Apprentice Training provided by Sandwell Council to include Fire Awareness, Prevent, Safeguarding, Data Protection & Cyber Security and Equality & Diversity If required, Functional Skills in English and maths will be completed prior to End-Point Assessment Training Outcome: This apprenticeship is a fixed term 12 month contract The skills, knowledge and experience gained in this apprenticeship will allow you to gain future opportunities in the sector Employer Description:Sandwell is a large, multicultural metropolitan borough situated in the heart of the Black Country, to the west of Birmingham, within the West Midlands conurbation and with a population of over 280,000. The Council is one of the largest employers in the Borough with employees in a variety of occupations, providing a comprehensive range of services. For more information about Sandwell Council’s apprenticeship programme and our recruitment process please visit our YouTube channel. Find out more information on Sandwell’s Values and Behaviours on the council’s webpage. For more information on careers in local government you can view a copy of the Local Government Career Guide.Working Hours :Monday- Friday between the hours of 8am- 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience,Flexible attitude ....Read more...
Data & Finance Technician Apprentice
Your main jobs and duties will include: Provide confidential, secure, and efficient support to the Data and Finance Officers in the Special Educational Needs (SEN) Team Assist with IT systems including emails, spreadsheets, databases, and Microsoft applications to produce reports and maintain records Collect, collate, and manage data and financial information as directed Maintain accurate electronic filing systems and log information on the Synergy system Carry out data entry and financial entries under supervision Provide technical support and assistance where appropriate Understand and apply the Council’s financial policies Maintain accurate financial records, spreadsheets, and budget reports Prioritise workload effectively to meet deadlines and ensure work meets council standards, regulations, and legislation Uphold confidentiality at all times in line with the Council’s Code of Conduct and GDPR Promote equality, inclusivity, and sensitivity to the needs of disadvantaged groups, acting as a role model in line with the Equalities Act 2010 Undertake other duties as required to support the objectives of the Thematic Area, appropriate to grade and ability Carry out responsibilities with due regard to the Council’s Health and Safety policies Training:At the end you will gain a Level 3 Data Technician apprenticeship qualification. This will include any Functional Skills as appropriate. The apprenticeship will also include a proportion of 20% Off The Job Training and a robust programme of Mandatory Apprentice Training provided by Sandwell Council to include: Fire Awareness Prevent Safeguarding Data Protection Cyber Security and Equality & Diversity Training Outcome: The post is offered on a fixed-term contract to cover the duration of the apprenticeship training You will receive support and guidance to identify and apply for any further apprenticeships or internal jobs that you are suitably experienced and qualified for Employer Description:Sandwell is a large, multicultural metropolitan borough situated in the heart of the Black Country, to the west of Birmingham, within the West Midlands conurbation and with a population of over 280,000. The Council is one of the largest employers in the Borough with employees in a variety of occupations, providing a comprehensive range of services. For more information about Sandwell Council’s apprenticeship programme and our recruitment process please visit our YouTube channel. Find out more information on Sandwell’s Values and Behaviours on the council’s webpage. For more information on careers in local government you can view a copy of the Local Government Career Guide.Working Hours :Monday to Friday - between the hours of 8.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Initiative,Non judgemental,Patience,Willingness to learn,Reliable and trustworthy,Self-motivated,Positive and enthusiastic,Able to follow instructions,Maintain confidentiality ....Read more...
Apprentice Outdoor Activity Instructor
Assist in leading educational activities and developing new initiatives for school trips, community group visits, visitors and volunteers at Celtic Harmony Camp. Support the delivery of hands-on cultural heritage education focusing on ancient Britain, aiming to increase understanding of the natural world and promote sustainability. Lead activities and meet & greet visitors during themed days where visitors experience life in Prehistory, engaging in age-appropriate activities from grinding grain to archery. Maintain relationships with teachers and visitors, gather feedback, and promote education days/events. Assist in communication with schools and visitors, utilising databases to record customer interactions. Help plan and deliver weekday school trips, residential school trips, and weekend and holiday events. Adhere to health and safety checks, assist in contingency planning, and manage supplies. Assist with communication / fundraising initiatives. Take part in daily team debriefs, staff meetings, and help lead volunteer/work experience programs. Assist with maintenance of camp facilities and contribute to communication efforts to promote the program. Conservation and maintenance work in the woodland to ensure Celtic Harmony Camp is managed and ready for visitors. Working in the Woodland Bistro at Celtic Harmony Camp to serve food and refreshments to visitors during weekend and holiday events. Training:Training will take place at Celtic Harmony Camp. Our site is located in a remote area. Therefore, participants will benefit from having their own access to a car. Candidates will find it difficult to attend if they cannot reach the site independently.Training Outcome:On successful completion of the Outdoor Instructor Apprentice, there may be progression to apply for the position of a permanent Education Trainee at Celtic Harmony Camp. Successful apprentices will develop a unique set of practical primitive skills, including flint-knapping, fire lighting, archery and a greater understanding of the lifestyles of ancient Britons. And a wide range of transferable skills such as communication, teamwork, leadership, and problem-solving. These skills are valuable in various career paths and can enhance employability in the future. The role provides hands-on experience in the field of education and hospitality and outdoor, cultural heritage. This industry experience can be highly beneficial for individuals interested in pursuing a career in education, heritage management, tourism, or related fields. As the role involves leading educational activities, including volunteer and work experience programs, individuals have the chance to develop leadership skills and gain experience in working as part of a broad team. This experience can be valuable for advancing into leadership roles in the future. Working in a dynamic and varied role like the Outdoor Instructor Apprentice position encourages personal growth and self-improvement. Individuals may become more adaptable, resilient, and confident in their abilities, which can positively impact their future prospects in both personal and professional settings.Employer Description:Just Experience Ltd coordinates the school and events programme at Celtic Harmony Camp, providing engaging visitor experiences.Working Hours :40 hrs including weekends. Days and times to be confirmed.Skills: Communication skills,Customer care skills,Problem solving skills,Team working,Physical fitness,Outdoor,Hospitality,Working with children ....Read more...
Business Administration Apprentice - Complaints & Tribunals
Provide confidential, accurate, and efficient support to the Complaints and Tribunals Officers in the Special Educational Needs (SEN) Team. Assist with the use and maintenance of IT systems, including emails, spreadsheets, databases, and Microsoft applications to produce letters and confidential reports. Maintain an accurate electronic logging and filing system for complaints, SARs, FOIs, Ombudsman enquiries, and other casework. Deliver a confident, friendly, and professional telephone service, including receiving and screening messages and redirecting calls where appropriate. Under supervision, investigate, gather information, and provide evidence to support case resolutions. Keep customers informed of case progress as directed by the Complaints and Tribunals Officers. Assist with analysing complaint and tribunal data trends, compile statistics, and maintain accurate records under supervision. Participate in training on the SEN Code of Practice and other role‑related learning. Prioritise workload effectively to meet deadlines. Ensure all work meets council standards, regulations, and legislation requirements. Uphold high levels of confidentiality in line with the Council’s Code of Conduct and GDPR. Take part in the Council’s Appraisal/Review Scheme. Carry out duties in line with equality policies, promoting inclusivity and sensitivity to the needs of disadvantaged groups, and act as a role model in line with the Equality Act 2010. Undertake other tasks as required to support the objectives of the Thematic Area, appropriate to grade and ability. Always carry out responsibilities with due regard to the council’s health and safety policies and procedures. Training:On completion you will gain a Level 3 Business Administrator qualification. The apprenticeship will also include a proportion of 20% Off The Job Training and a robust programme of Mandatory Apprentice Training provided by Sandwell Council to include: Fire Awareness, Prevent, Safeguarding, Data Protection & Cyber Security and Equality & Diversity.Training Outcome:This apprenticeship is offered on a fixed-term contract. However, the skills, knowledge and experience gained in this apprenticeship will allow you to gain future opportunities in the sector.Employer Description:Sandwell is a large, multicultural metropolitan borough situated in the heart of the Black Country, to the west of Birmingham, within the West Midlands conurbation and with a population of over 280,000. The Council is one of the largest employers in the Borough with employees in a variety of occupations, providing a comprehensive range of services. For more information about Sandwell Council’s apprenticeship programme and our recruitment process please visit our YouTube channel. Find out more information on Sandwell’s Values and Behaviours on the council’s webpage. For more information on careers in local government you can view a copy of the Local Government Career Guide.Working Hours :Monday - Friday between the hours of 8am to 5pm. Times to be confirmed by management.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience ....Read more...
Maintenance Technician
Maintenance Technician - Scunthorpe Salary: £40,000 - £42,500 (inclusive of shift allowance) Shifts: Week 1: Mon-Wed Days (06:00-18:00) Week 2: Mon-Tue Nights (18:00-06:00), Wed Off, Thu-Fri Days (06:00-18:00) Week 3: Mon-Tue Off, Wed-Fri Nights (18:00-06:00) Recruiter: Aqumen Recruitment Contract: Full-Time, Permanent Join the Engineering Team Driving Real Impact! Aqumen Recruitment is delighted to be supporting our client, a leading manufacturing organisation in Scunthorpe, as they seek an experienced Maintenance Technician to join their dynamic engineering team. This is a fantastic opportunity for a multiskilled engineer who thrives in a fast-paced production environment and enjoys taking ownership of both planned and reactive maintenance. If you're passionate about keeping machinery running smoothly-and solving problems before they escalate-this role is for you. Main Purpose of the Role As a Maintenance Technician, you'll work as part of a high-performing maintenance team, delivering general, routine, and unplanned maintenance across plant machinery, equipment, and facilities. The goal is simple: ensure rapid response, fast rectification, and reliable uptime. Key Responsibilities Maintenance & Engineering Respond quickly to production breakdowns to minimise downtime. Support production across a variety of injection moulding machines (60-2700 tonnes), performing repairs, diagnostics, and fault-finding. Maintain, adjust, and set up laser cells, PU cells, assembly systems, and automation equipment. Carry out planned service work and participate in weekend start-up/shutdown rotations. Support installation work, site upgrades, and continuous improvement projects. Conduct mandatory safety checks on allocated machinery. Health & Safety Maintain strict adherence to all company and site Health & Safety requirements. Proactively identify and report potential H&S risks. Follow environmental protection procedures. Empowered to stop work immediately if a threat to life, health, or fire safety is identified. Quality Work in compliance with IATF quality standards. Maintain excellent housekeeping during and after all tasks. Identify and communicate needs for spare parts. What We're Looking For Essential Qualifications & Experience City & Guilds 214 Mechanical Engineering, HNC/ONC, or NVQ Level 3 in Mechanical/Electrical Engineering (or equivalent). Time-served apprenticeship in manufacturing/production engineering. Strong mechanical, hydraulic, pneumatic, and electrical knowledge. Ability to read diagrams, drawings, and technical documentation. Experience working safely within an engineering environment. Solid fault-finding and problem-solving capability. Desirable 18th Edition Electrical Installations Overhead crane licence Experience with automation and assembly equipment Knowledge of CI/Lean Engineering techniques Familiarity with 6- and 3-axis robotics Experience with plastic injection moulding machinery Behaviours Motivated and proactive, with a strong desire for self-development. Able to operate effectively under pressure and meet tight timeframes. Confident working independently or collaboratively as part of a team. Why Join Our Client? Competitive salary including shift allowance Opportunity to work with advanced machinery and automation Varied, hands-on, and fast-paced engin ....Read more...
Process Engineer
Process Engineer - Scunthorpe Salary: £45,000 - £47,000 (inclusive of shift allowance) Shifts: 3-shift rotation Nights: 22:00-06:00 Afternoons: 14:00-22:00 Mornings: 06:00-14:00 Recruiter: Aqumen Recruitment Contract: Full-Time, Permanent Drive Process Excellence with a Leading Manufacturer! Aqumen Recruitment is thrilled to be partnering with our client, a highly respected production business in Scunthorpe, as they seek a talented Process Engineer to join their growing team. This role is ideal for a driven, analytical engineer who enjoys improving processes, optimising machine performance, and delivering measurable improvements across production. If you're passionate about lean manufacturing, continuous improvement and ensuring stable, efficient production processes-this could be your next career move. Main Purpose of the Role To maintain, improve, and optimise production processes, machine outputs and equipment capability-ensuring KPIs are achieved and exceeded across performance, scrap, availability and quality. Key Responsibilities Process & Production Optimisation Ensure all production processes follow internal procedures and best practice standards. Optimise process settings, standardise operations, and maintain accurate process data within the SMS database. Analyse OEE data and drive improvement plans targeting performance, availability, scrap reduction and cycle efficiency. Identify and implement improvements relating to cycle times, labour efficiency, weight reduction and process stability. Explore new technologies and support process development for New Product Introduction (NPI). Lean & Continuous Improvement Develop and implement best practice methodologies using SMED, 5S, Kaizen and other lean tools. Monitor and improve tool change times, creating action plans to achieve set targets. Develop efficient process layouts in line with lean manufacturing principles. Technical Support & Documentation Attend internal and external trials for new products and ensure all supporting documentation is completed. Maintain and update process equipment specifications, ensuring standardisation wherever possible. Coordinate and implement actions from customer requests, ECRs, and internal problem investigations. Health & Safety Adhere to all site Health & Safety and Environmental Protection procedures. Proactively raise any potential H&S concerns. Fully empowered to stop work immediately if any threat to life, health or fire safety is identified. Quality Ensure work practices conform to IATF quality standards. Maintain high levels of housekeeping and compliance throughout all activities. What We're Looking For Essential Strong working knowledge of injection moulding processes and practical tool setting. Relevant qualification in Injection Moulding & Processing. Excellent problem-solving abilities and analytical mindset. Ability to manage workload effectively across shifts. Strong communication skills at all levels. Computer literate and comfortable with MS Office. Desirable Experience within a high-volume automotive environment. BPTA PTL GA Level 3/4. HND/Degree in Engineering. Knowledge of lean manufacturing principles (5S, Kaizen, SMED). Behaviours Influential, persuasive and confident in driving improvements. Positive "can-do" attitude. ....Read more...