Business Administration Apprentice (Housing, Neighbourhood & Building Services)

You will be based at one of the Area Housing Offices, working as part of the Customer Repairs Team, reporting directly to the Customer Repairs Manager.

The Customer Repairs Team is within Portsmouth City Council's Building Maintenance service and will be supporting the Building Repairs teams You will be required to support the Building Maintenance teams to manage our assets by carrying out a range of administrative duties, including raising purchase orders, customer satisfaction surveys, uploading information on our IT systems, and arranging customer appointments for repairs and servicing You will be supporting our Customer Repairs Officers during busy periods and act as the main point of contact for tenants, leaseholders, PCC employees and site managers requesting repairs As Business Administrator Apprentice, you will also be responsible for coordinating and allocating recommendations from fire risk assessments and arranging reviews as necessary

Training:

You will be undertaking the Level 3 Business Administrator Apprenticeship Standard and fully supported by HTP Apprenticeship College.

You will be developing Knowledge, Skills, and Behaviours in the following areas:

IT Record and Document Production Decision Making Interpersonal Skills Quality Planning Project Management Business Processes

As part of the Off-the-job training, you will complete a portfolio of evidence, attend online workshops, have time to study independently, undertake research and write assignments.

The apprenticeship is assessed independently at the end of the practical training. The assessments include an online multiple-choice test, a business project and presentation and a professional discussion based on a portfolio of evidence.

Training Outcome:

This is a fixed-term apprenticeship contract.

Employer Description:
Housing, Neighbourhood & Building Services is a department within Portsmouth City Council, responsible for managing and maintaining council housing, providing related services, and overseeing neighbourhood and building projects. This includes tasks like repairs and maintenance, gas servicing, fire safety compliance, and managing community facilities. The department also focuses on resident engagement and support, ensuring homes are safe, secure, and part of thriving local communities.

Working Hours :
Monday - Friday, with hours typically between 8.30am and 5.00pm, with some flexibility.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Initiative