Customer Service Assistant Jobs Found 164 Jobs, Page 7 of 7 Pages Sort by:
Compliance Technologist
Compliance Technologist – Food Industry 100% Site Based Role £Competitive DOE + Benefits Chippenham area, WiltshireAn exciting opportunity for an individual ideally with Technical/Quality management experience, gained within a food manufacturing environment. Based at a modern site near TrowbridgeWithin this role you will be supporting the Regulatory and Labelling Supervisor to ensure that labels, specs and other project work are created in an accurate and timely manner. Supplier information is to be reviewed to ensure that it is accurate and in the correct format required by the customer COP and legislation. All work to be completed within the current BRC framework of the site.This role could suit a candidate with QA experience seeking the next step in their career, or a Food Science Graduate who has already gained some experience within the industry.Compliance Technologist Key Responsibilities: Working with suppliers to ensure that all technical information received onto site is accurate and is sufficiently detailed to ensure that the site approval process occurs in a timely way. This information could be HACCP, specifications, labels, swabbing plans etc.Working with customers to ensure that information supplied is accurate and if amendments are needed, these are dealt with quickly.Responding promptly and proactively to ongoing technical queries from customers.Maintenance & review of raw material suppliers, packaging and cheese supplier’s records and audits.Create specifications for new products and maintain the specification database.Work within the customer technical framework using electronic specification systems (Food Logic and Trace gains).Create, review and approve artwork against market regulations. Compliance Technologist Qualifications and experience: Experience in a QA / Technical role ideally with a chilled food manufacturing business or relevant qualification.Experience of supplier specifications systems, specification writing, food labelling regulations or NPD related knowledge would be advantageous. The ability to read, analyse and interpret technical procedures and EU regulations. Compliance Technologist Salary and Benefits: Competitive SalaryContributory Pension SchemeDeath in Service schemeHoliday: 25 days plus statutory This role is commutable from Bath, Chippenham, Warminster, Devizes, Trowbridge, Swindon and surrounding areas and may suit a candidate that has previously worked as a QA, Technical Admin, Specifications Technologist, Food Technologist, Technical Assistant, QA Supervisor, Food Safety and Compliance Technologist, Regulatory Affairs Technologist, Product specifications Technologist or Compliance Technologist ....Read more...
Level 2 Adult Care Apprenticeship - Caring @ Home
Deliver safe, respectful and person-centred care to individuals in their own homes and/or supported living settings Support with personal care, daily living activities, mobility, meals and hydration Provide medication support where trained, competent and authorised Encourage independence, wellbeing and participation in social and community activities Observe and report changes in individuals' health and wellbeing.Maintain accurate and confidential care recordsFollow care plans, risk assessments and Caring@Home Ltd policies and procedures Comply with safeguarding, health and safety and infection control requirements Communicate effectively with service users, families, colleagues and other professionals Complete apprenticeship training, attend learning sessions and work towards achieving the apprenticeship qualification Training Outcome:Full time role for the right candidate. Level 3 Lead Adult Care Worker Apprenticeship Standard. Potential Careers: Care Assistant Care Worker Support Worker Employer Description:Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 1st in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2024-2025. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers. If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice. As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of gender, race, disability, age, religion or belief, relationship orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.Working Hours :Monday- Sunday between 7.00am- 10pm (Shifts on a rota).Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Initiative,Non judgemental,Patience,Physical fitness,Caring ....Read more...
Marshall Škoda Canterbury Parts Advisor Apprenticeship
The Parts Department is at the heart of our operations. Our Parts Advisors are responsible for the stock control of a wide range of vehicle parts and accessories. This includes the ordering, selling and managing of stock to ensure that we meet the needs of our trade counter customers and to guarantee that our workshop team have the parts and accessories that they need to complete their daily tasks. Your duties will vary from day to day and could include: Providing advice to customers who are having problems with their vehicles Taking sales orders from customers both face to face and over the phone Stock control for vehicle parts and accessories Maintaining an ordered stock room Raising invoices for parts sold Liaison with internal teams to ensure the correct stock is place at the right time Our ideal candidate will be methodical in their way of working and be able to demonstrate precise attention to detail As a central point of contact for both of our internal and external customers you will need to have excellent communication skills You also should be IT literate (although full training will be provided) We are looking for people who are passionate about our industry and our brand Some of the personal skills that you should think about showing us in your application are: Enthusiasm and willingness to learn Teamwork Strong communication Customer Service We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship.Training:Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre. Successful applicants must be prepared to travel to the Volkswagen Group National Learning Centre in Milton Keynes to complete their apprenticeship training. All training costs are covered as part the programme (travel, accommodation and food). In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre. This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications. On successful completion of the one-year programme, you will receive the following: Level 2 Customer Service Practitioner Standard Brand specific certifications Training Outcome:Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities. Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Parts Assistant is in excess of £20,000, so it is worth considering the future opportunities beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes. Employer Description:ŠKODA is driven by something different. What are you driven by? We are looking for ambitious, dynamic, and enthusiastic people to join our apprenticeship programme. If you are customer focused, forward thinking and want to learn, then we can give you the life and technical skills you need to be part of our team Working Hours :Monday- Friday. 0830- 1730. Possibility of Saturday workings and / or shifts. Working week will be confirmed on application.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness ....Read more...
DM Keith Skoda Bradford Parts Advisor Apprenticeship
The Parts Department is at the heart of our operations. Our Parts Advisors are responsible for the stock control of a wide range of vehicle parts and accessories. This includes the ordering, selling and managing of stock to ensure that we meet the needs of our trade counter customers and to guarantee that our workshop team have the parts and accessories that they need to complete their daily tasks. Your duties will vary from day to day and could include: Providing advice to customers who are having problems with their vehicles Taking sales orders from customers both face to face and over the phone Stock control for vehicle parts and accessories Maintaining an ordered stock room Raising invoices for parts sold Liaison with internal teams to ensure the correct stock is place at the right time Our ideal candidate will be methodical in their way of working and be able to demonstrate precise attention to detail. As a central point of contact for both of our internal and external customers you will need to have excellent communication skills. You also should be IT literate (although full training will be provided). We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are: Enthusiasm and willingness to learn Teamwork Strong communication Customer service We are looking for an enthusiastic, hardworking individual to join our team and embark on a long-term career, with excellent earning and progression opportunities once you complete your apprenticeship. Training:Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre. Successful applicants must be prepared to travel to the Volkswagen Group National Learning Centre in Milton Keynes to complete their apprenticeship training. All training costs are covered as part the programme (travel, accommodation and food). In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre. This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications. On successful completion of the one-year programme, you will receive the following: Level 2 Customer Service Practitioner Standard Brand specific certifications Training Outcome:Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities. Once your apprenticeship is complete, you will continue your learning journey, and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Parts Assistant is in excess of £20,000, so it is worth considering the future opportunities beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes. Employer Description:ŠKODA is driven by something different. What are you driven by? We are looking for ambitious, dynamic, and enthusiastic people to join our apprenticeship programme. If you are customer focused, forward thinking and want to learn, then we can give you the life and technical skills you need to be part of our team Working Hours :Monday - Friday, 08:30 - 17:30. Possibility of Saturday workings and/or shifts. Working week will be confirmed on application.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness ....Read more...
Business Administration Apprentice
Key Responsibilities: General administration / assistant duties - Provide day-to-day administrative support across the business, including documentation, diary management and meeting coordination Quoting & proposals - Assist with the preparation and formatting of client quotes and proposals, liaising with the team to gather accurate information Procurement & purchasing - Research, order, and track equipment and supplies, managing supplier communications and ensuring timely delivery Travel & logistics - Book travel, accommodation, and logistics for team members attending client sites, events, and meetings Phone & reception duties - Handle inbound calls, take messages, and direct enquiries to the appropriate team member professionally CRM management - Review and update client and opportunity records, ensuring data is accurate and up to date to support the opportunity pipeline Time tracking & client hub - Monitor the client hub for time tracking entries, flagging any discrepancies and reminders Internal communications - Communicating across the business professionally and promptly Working closely with our Client Services & Project Manager and wider team, you'll gain hands-on experience across a broad range of business administration activities in a fast-paced technology company Training: The apprentice will be working towards the Business Administrator Level 3 Apprenticeship Standard including a City & Guilds Level 3 Diploma for the Business Administrator Monthly classes at Colchester Institute (Colchester Campus) Training Outcome: Upon successful completion of the Level 3 Business Administrator Apprenticeship, there is potential for a permanent role within Parallel Innovations in client services, operations, or project coordination The skills and qualification gained are also highly transferable across the wider technology and professional services sector Employer Description:Parallel Innovations helps businesses maximise the value of their technology investments. Our team brings deep expertise in data management, cloud infrastructure, cyber security, training and enablement and IT service delivery. We work with organisations of all sizes to map out strategic goals and deliver tangible projects, always tailoring our approach to meet each client’s unique needs. Collaboration is at our core. This is a great opportunity to work in a growing and dynamic tech company as part of small team allowing for great exposure.Working Hours :Monday - Friday 9.00am - 5.00pm with a 30 minute lunch break each day.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Team working,Initiative,Manage multiple tasks at once,Confidence,Professional phone manner,Positive, can-do attitude,Keen to engage and learn,Reliable and punctual,Curiosity for Technology,Microsoft Office Package Skill ....Read more...
Group 1 Volkswagen New Southgate - Parts Advisor Apprenticeship
The Parts Department is at the heart of our operations. Our Parts Advisors are responsible for the stock control of a wide range of vehicle parts and accessories. This includes the ordering, selling and managing of stock to ensure that we meet the needs of our trade counter customers and to guarantee that our workshop team have the parts and accessories that they need to complete their daily tasks. Your duties will vary from day to day and could include: Providing advice to customers who are having problems with their vehicles Taking sales orders from customers both face-to-face and over the phone Stock control for vehicle parts and accessories Maintaining an ordered stock room Raising invoices for parts sold Liaison with internal teams to ensure the correct stock is place at the right time Our ideal candidate will be methodical in their way of working and be able to demonstrate precise attention to detail. As a central point of contact for both of our internal and external customers you will need to have excellent communication skills. You also should be IT literate (although full training will be provided). We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are: Enthusiasm and willingness to learn Teamwork Strong communication Customer service We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship.Training:Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre. Successful applicants must be prepared to travel to the Volkswagen Group National Learning Centre in Milton Keynes to complete their apprenticeship training. All training costs are covered as part the programme (travel, accommodation and food). In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre. This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications. On successful completion of the one-year programme, you will receive the following: Level 2 Customer Service Practitioner Standard Brand specific certifications Training Outcome:Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities. Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Parts Assistant is in excess of £20,000, so it is worth considering the future opportunities beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes. Employer Description:Audi is an exceptional brand fuelled by a passion to create the ultimate customer experience, which is why we are looking to invest in apprentices who can help us achieve our ambitious plans. There's never been a better time to join us, as we continue to enjoy massive success and unprecedented growth in the prestige car market. We are looking for the next generation of exceptional people to become part of our team and help us to delight our customers. Working Hours :Monday- Friday. 0830- 1730. Possibility of Saturday workings and / or shifts. Working week will be confirmed on application.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Patience ....Read more...
Supporter Engagement and Communications Apprentice
The Apprentice Supporter Engagement & Communications Assistant will assist the Supporter Engagement team in delivering high-quality communications and engagement activities that enhance the supporter experience. The role provides an opportunity to gain practical experience across supporter communications, fan engagement, community engagement, and matchday operations while developing the skills, knowledge, and behaviours required for a career in professional sport. Working closely with supporters, colleagues, charities, community organisations and external stakeholders, the apprentice will help ensure supporters receive clear, consistent and timely information and that supporter feedback is captured and shared across the Club. Key Responsibilities: Supporter Communications: Assist in drafting supporter-facing communications across a variety of channels, including email, website content, FAQs and supporter information guides Support the maintenance and updating of supporter information platforms, ensuring content remains accurate, accessible and relevant Help prepare matchday communications and supporter information updates Support the development of communication materials relating to supporter initiatives, community activities and engagement campaigns Supporter Engagement: Assist with supporter engagement activities, including meetings with supporter groups, the Fan Advisory Board and supporter representatives Help maintain records of supporter engagement activities and key discussion points Develop an understanding of supporter culture and the role of fan engagement within football Supporter Relations & Community Engagement: Support the handling of supporter enquiries, feedback and complaints, ensuring they are recorded and escalated appropriately, working with the Supporter Services team Assist colleagues in responding to supporter concerns in a professional and timely manner Help identify recurring supporter issues and contribute ideas for improving the supporter experience Develop an understanding of supporter needs, behaviours and expectations across different supporter groups Monitor and coordinate the Club's charity and community mailbox, ensuring enquiries are acknowledged and responded to in a professional and timely manner Support the management of a wide range of charity-related requests, including donation enquiries, fundraising initiatives, community partnerships and supporter requests Handle sensitive enquiries with professionalism, empathy and discretion, escalating matters where appropriate Liaise with internal departments and external organisations to gather information and coordinate responses Maintain accurate records of enquiries, requests and outcomes in line with Club policies and data protection requirements Assist in identifying opportunities to improve processes and enhance the experience of supporters, charities and community stakeholders engaging with the Club Matchday Operations Provide support to the Fan Engagement team during selected matchdays and events. Assist with supporter information provision before, during and after fixtures Help monitor supporter feedback and issues arising on matchdays Support the coordination of supporter communications relating to matchday operations, travel and stadium information Gain exposure to stadium operations, supporter safety processes and event management activities Training:Customer Service Specialist Level 3.Training Outcome:Possible permanent role upon completion.Employer Description:Tottenham Hotspur Football Club, commonly known as Spurs, is a professional football club based in North London, England. Founded in 1882, the club competes in the Premier League, the top tier of English football. Spurs play their home matches at the Tottenham Hotspur Stadium, one of the most modern football venues in Europe.Working Hours :Mon - Fri - 09:30am - 17:30 pmSkills: Customer care skills,Communication skills,Presentation skills,Team working,Initiative ....Read more...
Administration Assistant Apprentice
Management Summary - Administration Apprentice Roles: Both Administration Apprentice roles will provide broad administrative and operational support across the business, with responsibilities developing over time as knowledge, skills and confidence increase. Admin Apprentice 1 - Partnerships & Careers Administrator: This role will primarily support Partnerships, Careers, Business Development and associated business functions. Key areas of responsibility will include: Providing general administrative support, including managing communications, enquiries, meetings and documentation Supporting the organisation and delivery of events, careers activities and stakeholder engagement Maintaining accurate records, databases, systems and shared documentation Supporting reporting, data management and the preparation of management information Assisting with client and employer administration, onboarding and communications Providing administrative support for recruitment and careers activities, including candidate and vacancy management Supporting marketing, communications and promotional activities Maintaining appropriate document control, compliance records and filing systems Contributing to team projects and wider business initiatives as required Admin Apprentice 2 - People & Data Administrator: This role will primarily support Operations, learner administration and People & Culture. Key areas of responsibility will include: Providing general administrative support across learner, employer and employee activities Maintaining accurate records, systems, databases and documentation Supporting data entry, reporting, tracking and general information management Assisting with compliance activities and ensuring documentation is complete, current and accessible Supporting learner administration throughout the learner journey Providing administrative support for assessment, completion and certification processes Supporting People & Culture activities across the employee lifecycle Assisting with recruitment, onboarding, employee changes and general HR administration Supporting policy, process and document management Assisting with team engagement, development and culture activities Contributing to audits, continuous improvement and wider operational projects Overall: Both apprentices will provide flexible administrative support across the organisation while completing their apprenticeship development. The roles will focus on building strong skills in administration, communication, systems, data management, compliance and customer service. Responsibilities will gradually increase as each apprentice develops, with both roles expected to contribute to continuous improvement, cross-team working and the wider objectives of the business.Training:Administration Assistant Level 2. Training will take place at our office as well as out in the field with the team (ME44QZ, Quayside House, Chatham). Apprenticeship training workshops take place once per month with your Skills Coach.Training Outcome:Potential to progress onto the next apprenticeship level, or alternatively subject to a performance review and business viability, a full-time position within the business.Employer Description:Umbrella Training is an award-winning training provider, established over 10 years ago. We have cornered the 5-star luxury hotel market in London, with clients such as the Savoy, Dorchester, Maybourne Group, and the Rosewood choosing us as their preferred training provider and have develop partnerships with other hotel, restaurant & catering groups nationally. Apprenticeships is at the core of what we do, and our client base is the hospitality industry. Positive learner experience is critical to customer success. Working Hours :Monday - Friday, 30-hours per week - 9am till 3:30pm (flexible working applies) 30-minute unpaid break included.Skills: Team working,Initiative,Non judgemental,Basic IT Skills,Positive Attitude ....Read more...
Apprentice Finance Assistant
In your role, you will be accountable for: Prepare and issue invoices, reminder and exclusion letters and monthly statements Check and bank cash received from across college To update income to Open Accounts ensuring that VAT is correctly applied on each category of income To request and process credit notes where needed on receipt of appropriate authorisation Create products on the college online store Undertake credit control through to recommendation for legal action for an agreed range of customers accounts Work with curriculum areas to resolve customer account issues Assist in the monitoring of Advanced Learner Loans and Student Loans Maintain records of any debt collection action taken in the finance system Liaise with audit teams if required Work as part of the enrolment team covering finance elements of the process Open and distribute incoming mail and email on a rota basis Update job manuals in area of responsibility on a regular basis Support the Income Manager with ad hoc requests as they arise Work within the Purchase Ledger function as required, supporting the accurate and timely processing of supplier invoices, payments and related queries To assist in general finance office cover where required Build effective working relationships with managers and advise on processes within the postholders remit, to facilitate the best outcomes for the college Any other duties commensurate with the level of the post that may be required from time to time There are things that we are all accountable for, whatever your role, these are: Embedding safeguarding into your/your teams working practices and escalating any safeguarding concerns immediately in line with the college’s safeguarding policy Embedding Health and Safety best practices and ensuring a safe working environment for everyone within your area of responsibility, according to the Health and Safety at Work Act Being a champion and advocate for Equality and Diversity throughout college Behaving in a manner that displays British values Being committed to reviews of your performance and your own Continuous Professional Development To be successful in this role you will have the following: Technical & People Skills/Impact & Influence: Ability to use initiative and be innovative in resolving issues quickly and decisively Excellent organisational skills with the ability to handle and prioritise multiple tasks and deadlines Excellent communication skills both written and verbal and to a wide range of audiences Ability to work well as part of a team Flexible attitude to work and working hours Demonstrable record of success in a customer service working environment, and a commitment to providing a first-class service It would be desirable if you have an understanding of accounting processes, and how the different process streams interact It would be desirable if you have evidence of working with others to improve practice College values and behaviours: Evidence of being able to demonstrate our college values in action: Kindness Unity Excellence Please take a look at our website for more information on our values.Training:The broad purpose of the occupation is to carry out accounting and finance tasks. These tasks support the creation of items such as financial statements and other data. Their work is carried out under supervision following set procedures for most tasks. Such tasks may include financial data entry, reconciling figures, trial balances, double-entry bookkeeping, handling accounts payable and receivable. The accounts or finance assistant is responsible for assisting accountants with routine duties. These can vary depending on the team structure and size of business. They use digital finance and accounting systems and tools to collate and enter data. An accounts or finance assistant’s work would include tasks such as financial and accounting data entry and basic bookkeeping duties. They will also work with sales or purchase ledgers. They will run calculations to ensure that records and payments are correct and may be involved in the recording of cash transactions. All Accounts/Finance Assistants will gather work-based evidence and attend classes to meet the required Knowledge, Skills and Behaviours. We will be delivering the industry recognised AAT (Association of Accounting Technician) Certificate in Accounting Level 2 as part of this apprenticeship standard. This qualification comprises four mandatory units: Introduction to Bookkeeping Principles of Bookkeeping Controls Principles of Costing The Business Environment The duration of the apprenticeship is 15-months; to allow confirmation of successful examination results/re-sits as well as completion of the required End Point Assessment. The two End Point Assessment methods are: Assessment method 1 - knowledge test - integrated Assessment method 2 - interview: Structured interview (supported by a portfolio of evidence summary) As part of your contract of employment completion of the Apprenticeship Training Programme forms part of your duties as well as helping your personal and professional development; the requirements to complete the programme are as follows: Attend and be punctual for all induction session, lessons, work-based training/support sessions Complete all required assignments by the required timeline. Build up your portfolio of evidence on-going Access support from tutor/assessor/manager as and when required Training Outcome:Whilst there will be no guarantee of a substantive position with the college at the end of the period, the college will guide, support and encourage suitable apprentices to apply for appropriate vacancies as and when they arise. The college has a very good record of supporting workers through in-house apprenticeships, and many apprentices have secured employment with the college beyond their apprenticeship. There may be a full-time position for the candidate to apply for, subject to successful completion of the apprenticeship and employment targets.Employer Description:Our mission is creating opportunities, changing lives and this is at the heart of everything we do. The college has a common set of values for both students and staff: Kindness, Unity and Excellence, and they define how we behave and interact with each other. Kirklees College is a uniquely vocational college whose student community reflects the diversity of the local area. We offer inspirational teaching in industry standard, state-of-the-art facilities and ensure curriculum is developed with employers to enable students to progress. At Kirklees College we aim to foster an honest and compassionate approach to ourselves, our people and environment, develop a shared purpose across our community, and set a culture of high aspiration, expectation and success. We strive to be ahead of the curve in our approach to teaching and learning and be a first-choice provider for students and industry alike. With over 10,000 students on full-time and part-time courses, and apprenticeships, we provide seven bespoke centres across the Kirklees region, from two main centres based in Dewsbury and Huddersfield, and dedicated learning centres for Animal Care, Construction, Engineering, Process Manufacturing and Higher Education.Working Hours :Monday to Thursday - 8.30am until 5pm, Friday 8.30am until 4.30pm. Predominantly based at Waterfront Centre with requirement to travel to other sites.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Microsoft Office ....Read more...
Social Media & Business Administration Apprentice
General Administration to include: Answering the telephone in a polite and professional manner Communicating via email and letter Using Microsoft Packages, in particular Word and Excel Responsible for co-ordinating the post Inputting data onto internal systems with a high level of accuracy Responding to requests for information Managing reordering of stationery, refreshments and consumables Producing reports Social Media Using a drone to capture content Photography Editing footage and images Posting content on various social media platforms Updating social media platforms outgoing, creative and original thinker. Im sure you’ve got lots on your list Any other relevant duties to support the needs of the business As part of your contract of employment, completion of the Apprenticeship Training Programme forms part of your duties as well as helping with your personal and professional development; the requirements to complete the programme are as follows: Attend and be punctual for all induction sessions, lessons and work-based training/support sessions Complete all required assignments with by the required timeline Build up your portfolio of ongoing evidence Access support from your tutor/assessor and your manager Training:An assistant administrator is an integral part of the team and organisation responsible for supporting the efficient organisational functions and operations. An assistant administrator's work can include tasks such as routine data entry and providing support to team members to help ensure that daily activities are carried out within agreed timescales and quality expectations. They represent the organisation when dealing with internal and or external stakeholders. In their daily work, an employee in this occupation interacts with colleagues, supervisors, senior managers, clients, customers, contractors, suppliers, service users, and government agencies. Within their organisation they may be asked to work with or act as a point of contact for other departments and colleagues within the organisation such as IT departments, finance and human resources. They must be able to take and respond to feedback from their supervisor in order to meet the needs of the organisation. They may have access to sensitive information respecting organisational and personal information. The qualification will involve the candidate undertaking the following duties to meet the Knowledge, Skills and Behaviours required for the Apprenticeship Standard: Duty 1 Communicate with stakeholders, such as internal teams and external organisations, using appropriate methods and professional language. This may include letters, phone, face-to-face, e-mail, videocall, online chat functions or digital platforms. Duty 2 Support internal or external events or meetings, in person or on line, following organisational policies and procedures. Duty 3 Access and store information securely in line with organisational requirements for future use and recovery. For example physical and or digital filing systems. Duty 4 Use software packages to collate, input and extract data and information in line with organisational requirements. For example updating office databases, stakeholder records or notes, finance records, CRM systems or sending mailshots. Duty 5 Format and input data in line with organisational requirements. For example, redacting information, stakeholder details, expenses, travel and routine reports. Report or escalate errors, breaches or concerns to supervisor or line manager. Duty 6 Provide support to team members to help ensure that activities are carried out within agreed timescales, budgets and quality expectations. For example, ordering and reporting on office resources or sourcing information. Inform line manager or supervisor on any changes, anomalies or concerns. Duty 7 Identify, collate and handle data and information from different sources such as business, stakeholder records and delivery notes. Share securely, confidentially and in line with organisational expectations and requirements. Duty 8 Be aware of the organisation’s priorities and activities, and how the role supports these. For example undertaking routine tasks such as presenting information and producing documents. Duty 9 Identify issues and escalate problems to others when beyond remit. Duty 10 Plan and review workload with supervisor to ensure best use of time to complete allocated tasks to deadlines. Duty 11 Keep up to date with sector developments to enhance skills and follow a continuous professional development plan.Training Outcome:There is a strong possibility that you will gain a permanent position following successful employment as well as achievement of the apprenticeship programme. There may also be further apprenticeship/other training available following successful employment and achievement of the apprenticeship qualifications.Employer Description:Heffernan Utilities is a trusted multi-utility provider working across the UK. We are a collective of highly skilled teams that work closely with our clients to build and deliver best in class solutions for Gas, Water, Electric, Mechanical & Electrical (M&E) services, and EV charging infrastructure.Working Hours :Monday to Friday 8.30am until 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience,Physical fitness,USING A DRONE - DESIRABLE,USING SOCIAL MEDIA,USING MICROSOFT,ABILITY TO DRIVE - DESIRABLE,DRIVING LICENCE - DESIRABLE,OUTGOUNG PERSONALITY,CAN DO ATTITUDE,HAS MATURITY,ORIGINAL THINKER,EXCELLENT TIMEKEEPING ....Read more...
Intelligent Client Function (ICF) Business Apprentice
To provide administrative support to the ICF to ensure an efficient, effective and responsive service to both North Northampton, West Northampton and The Northamptonshire Children’s Trust. With a focus on adding value, the role of business apprentice contributes to the efficiency of the team, through support of functional areas, working across teams and resolving issues as requested. Building skills to use a range of digital tools, including Microsoft 365 and AI-supported applications, to improve efficiency and support day-to-day operations while contributing to team objectives. The flexibility and responsiveness required allows the apprentice to develop a wide range of skills and experience across a variety of tasks. Principal responsibilities Provide administration support linked with day-to-day governance and relationship management of the Northamptonshire Children’s Trust, on the behalf of West Northants and North Northants. Carry out a range of administrative/business support tasks for the team and service area. This may include but is not limited to; data entry, producing correspondence, event planning, minute taking, booking venues or transport, uploading content to our website and intranet pages, and supporting with grant funding applications. Provide administrative support for all governance meetings or processes which will involve, scheduling meetings, including meetings with cabinet members, minute taking and producing meeting minutes for those specified processes. Maintaining the corresponding action logs, chasing for outstanding actions and managing the attendance log for meetings. Manage incoming and outgoing post and deliveries for the ICF and additional Children’s Services as required. Maintain procedures and documentation in relation to the role’s tasks and responsibilities. Assist with administration for the Head of Commissioning and Contracts and the wider Commissioning team. Ensure that all legal documentation for the Service Delivery contracts, the associated schedules, and the Support Services agreement are available for the Directors and Assistant Directors as and when required. General responsibilities The business apprentice is expected to deliver their responsibilities efficiently and with integrity – showing a positive attitude. The role involves demonstrating strong communication skills (both written and verbal) and adopting a proactive approach to developing skills. The business apprentice is expected to show initiative, managing priorities and own time, problem-solving skills, decision-making. Demonstrate awareness/understanding of equal opportunities and other people’s behavioural, physical, social and welfare needs. Comply with the Council’s policies and procedures including (but not limited to) safeguarding, financial regulations, promotion of equalities, customer care, agreed audit actions and health and safety (ensuring that reasonable care is taken at all times for the health, safety and welfare of yourself and other persons). Understand the councils commitment to Corporate Parenting and take responsibility to support this commitment. Enable the council to be the best corporate parents possible to children and young people in our current and previous care. Carry out any other duties which fall within the broad spirit, scope and purpose of this job description and which are commensurate with the grade of the post. This job description reflects the major tasks to be carried out by the post holder and identifies a level of responsibility at which they will be required to work. In the interests of effective working, the major tasks may be reviewed from time to time to reflect changing needs and circumstances.Training:Your programme will be delivered online, with the following structure: 9 workshops which will be delivered on-line on a monthly basis. During these sessions, new topics will be taught by your tutor. Between sessions, you’ll complete self-study tasks spread throughout the week. You will have regular meetings with your tutor on 1-2-1 basis every 6-8 weeks.Training Outcome:This apprenticeship provides an excellent foundation for a career in local government. Following successful completion, there may be opportunities to apply for permanent roles within Business Support, Administration, Governance, Commissioning or Project Support teams. The skills and qualification gained will support future career progression across the Council and wider public sector.Employer Description:North Northamptonshire Council is the unitary local authority responsible for delivering public services across the areas of Corby, East Northamptonshire, Kettering, and Wellingborough. As a unitary council, it manages services such as council tax, waste and recycling, housing, planning, roads and transport, education, libraries, and adult and children’s social care.Working Hours :37 hours a week over Monday to Friday. Normally 9.00am to 5.30pm, Monday to Thursday and 9.00am to 5.00pm, on Friday. The council has a flexible working policy.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills,Team working,Non judgemental ....Read more...
Accounts Assistant Apprentice
Purchasing & Purchase Ledger • Prepare supplier payment runs in accordance with company procedures. • Reconcile supplier statements and investigate discrepancies. • Ensure payments are accurately reconciled with receipts and supporting documentation. • Send supplier remittances following payment processing. • Set up suppliers within Sage. • Assist in implementing and maintaining supplier invoice approval processes. • Support the operations team with processing supplier invoices. • Export purchase invoices in a timely manner. Sales Ledger & Credit Control • Export sales invoices in a timely manner. • Set up new clients within Sage promptly and accurately. • Maintain and update the debtor spreadsheet on a daily basis. • Chase outstanding invoice payments from clients professionally and efficiently. • Send client statements and support with account reconciliations. • Assist in resolving client invoice queries. • Monitor group and credit control inboxes. • Assist with credit checking. General Finance & Reconciliations • Post daily bank transactions accurately within Sage. • Complete fortnightly bank reconciliations. • Support the finance team with maintaining accurate financial records and documentation. • Assist with processing expense payment runs. • Review and process staff expense claims in line with company policy. • Support with VAT return preparation and related reconciliations. KPI Reporting & Management Accounts Support • Assist with KPI and system reporting. • Support the Finance Manager with analysing and producing monthly performance reports, including productivity reporting and work won reports. • Assist in the preparation of management accounts. • Support with posting journals and maintaining the fixed asset register. • Review and maintain Sage nominal ledgers. • Assist with other finance administration tasks. GENERAL RESPONSIBILITIES AND KPI’S This aspect of the role is focused on maintaining high standards of professional development, collaboration, and customer service, while ensuring compliance with company policies and health & safety regulations. These general responsibilities are non-negotiable performance standards that ensure consistent delivery of high-quality work, customer satisfaction and operational efficiency. These responsibilities will guide your performance, help you stay aligned with the company’s values, and provide a framework for personal and professional development. Training:The Level 3 Assistant Accountant apprenticeship standard includes 6 AAT exams, in addition to the Synoptic Assessment as part of the End-Point Assessment (EPA) process. The knowledge units will be delivered at the EMA training hub in Derby, or online (depending on apprentices’ location) through day release. AAT Modules are as follows: Introduction to Bookkeeping (Level 2 Unit) Principles of Bookkeeping (Level 2 Unit) Management Accounting Techniques Financial Accounting: Preparing Financial Statements Business Awareness Tax Processes for Business Training Outcome:Opportunity for a full time position within the team upon completion of the apprenticeship programme Employer Description:MEC Consulting Group Ltd stands as a beacon of excellence in the field, offering a multidisciplinary approach to engineering and environmental consultancy. The firm is dedicated to delivering technical solutions that span a wide spectrum of projects, encompassing the private and public sectors. These projects range from residential and commercial ventures to industrial, retail, leisure, education, and healthcare endeavours. What sets MEC apart is its commitment to harnessing the diverse skills, technical expertise, and collective experience of its dedicated teams. The company's primary focus is on delivering tangible results and fostering collaboration to develop innovative, sustainable, and cost-effective solutions. MEC's unwavering dedication to supporting its clients in achieving their goals remains at the heart of its mission, ensuring a bright and prosperous future under the stewardship of Alex Bennett.Working Hours :Monday to Friday 9am - 5pmSkills: Communication skills,IT skills,Attention to detail,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative ....Read more...
Events Assistant Apprentice (CAM-0002-26)
We are seeking a motivated and well-organised Events Assistant Apprentice to join a university campus team engaged in Life Sciences, where you will play a vital role in supporting the planning and delivery of a diverse calendar of events. This is an exciting opportunity for someone who is enthusiastic about event planning, communications, and creating engaging experiences. The apprentice will work alongside experienced event professionals and gain hands-on experience across all stages of the event lifecycle – from early-stage planning and venue research to on-the-day coordination and post-event evaluation. The role will give the opportunity to learn how successful events are delivered in partnership with multiple stakeholder collaborators. This could include sessions such as the delivery of in-person and virtual workshops, employer or investor engagement events, marketing campaigns, and more. The role will support the communications with key stakeholders across Cambridge, help to promote events through online and offline channels, write social media posts and play a central role in making sure that all events and communications run smoothly. Whether it is preparing attendee lists and biographies and signage, supporting virtual breakout rooms, liaising with speakers and caterers, or providing a warm welcome at registration, you’ll be at the heart of the team making it all happen. This apprenticeship is ideal for someone with a positive attitude and a willingness to learn. You’ll be supported every step of the way and encouraged to contribute your ideas, take the initiative, and develop your own professional confidence in a fast-paced and supportive environment. Key Responsibilities Support the planning, coordination, and delivery of internal and external events, spanning political visits, campus enlivenment activities and investor engagement Liaise with suppliers, venues, speakers, and delegates, whilst building rapport and trust Draft and send invitations, manage RSVP lists, and monitor attendance Assist with digital event promotion via email, social media, and internal platforms Prepare materials, signage, name badges, and event kits Attend in-person and online events to provide logistical and customer service support Collect feedback using a variety of methods and help evaluate event success Keep accurate records, update databases, and support reporting Involvement in the preparation, management and reconciliation of event budgets Take the initiative to pose effective questions to colleagues and suppliers General administrative duties, as required The apprentice will need to have: An interest in the Health and Life Sciences sector Effective communication and problem-solving skills Computer skills, including a basic understanding and experience in the use of Microsoft programmes - Outlook, Word, Excel, PowerPoint Positive attitude, an eye for detail, an inquisitive nature, creativity, and independence Training:The apprentice will receive regular remote led sessions with their tutor.Training Outcome:There will be an opportunity to move into full-time employment on successful completion of the apprenticeship.Employer Description:TrAC Futures is a DfE approved Flexi Job Apprenticeship Agency who will employ you for the duration of the apprenticeship and pay your salary. You should be aware that you will be placed with a host employer but you will not be employed by them. Your placement may change during the course of your apprenticeship but TrAC will employ you throughout, as well as continuing to support you into employment or further learning at the end of your apprenticeship.Working Hours :Monday - Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness ....Read more...
Apprentice Administrator
The role will include: Administration / Customer Service Inputting data with a high level of accuracy To deal courteously and efficiently with all visitors and provide refreshments Answering the telephone in a professional manner Assisting all members of the team as / when required Ensure that trust policies are observed and that good practice is encouraged, particularly in the areas of health and safety, equal opportunities and confidentiality Premises & Compliance: Coordinate and maintain compliance records relating to health and safety, estates and statutory requirements Monitor renewal dates and support the effective management of premises-related documentation Liaise with contractors, suppliers and schools to ensure compliance activities are completed within agreed timescales Produce reports and maintain databases to support strategic compliance monitoring Identify areas for improvement and recommend more efficient and administrative processes Support with the input and processing of orders on the financial database, maintaining accurate records Support projects relating to estates, facilities and compliance across the Trust HR & Payroll: Provide administrative support throughout the employee lifecycle, including recruitment, onboarding and personnel changes Maintain HR systems and employee records, ensuring accuracy and confidentiality Prepare payroll information / support monthly payroll processes including the inputting of timesheets Produce correspondence, reports and documentation relating to staffing matters Liaise with schools, managers and external providers to resolve routine queries Marketing and Personal Assistant Duties: Coordinate communication activities across the trust, ensuring information is presented professionally and accurately Support the development of newsletters, website content and social media communications in line with trust guidelines Manage diaries, meetings and events for senior leaders and maintain action trackers Draft correspondence, presentations and reports using a range of digital systems Build positive relationships with internal and external stakeholders and represent the trust professionally Support projects and initiatives that contribute to the trust's strategic priorities Use digital platforms and communication tools effectively to promote engagement and collaboration Data Protection: Support the implementation and monitoring of GDPR and information governance procedures Maintain accurate records relating to data requests, retention schedules and compliance activities Produce reports and documentation to support data protection monitoring Liaise with stakeholders across the trust regarding information requests and record management Identify issues and escalate concerns in accordance with established procedures Governance: Organise trustee, committee and local governance meetings, including preparation and distribution of agendas and papers Produce accurate minutes and maintain action logs and governance records Ensure governance documentation is stored securely and complies with statutory requirements Communicate effectively with trustees, governors and senior leaders, acting as a professional point of contact Support the preparation of reports and information required for statutory returns and meetings Contribute to continuous improvements in governance administration processes Training:The qualification will involve the candidate undertaking the following duties to meet the Knowledge, Skills and Behaviours required for the Apprenticeship Standard: Duty 1 Communicate with stakeholders, such as internal teams and external organisations, using appropriate methods and professional language. This may include letters, phone, face-to-face, e-mail, videocall, online chat functions or digital platforms. Duty 2 Support internal or external events or meetings, in person or on line, following organisational policies and procedures. Duty 3 Access and store information securely in line with organisational requirements for future use and recovery. For example physical and or digital filing systems. Duty 4 Use software packages to collate, input and extract data and information in line with organisational requirements. For example updating office databases, stakeholder records or notes, finance records, CRM systems or sending mailshots. Duty 5 Format and input data in line with organisational requirements. For example, redacting information, stakeholder details, expenses, travel and routine reports. Report or escalate errors, breaches or concerns to supervisor or line manager. Duty 6 Provide support to team members to help ensure that activities are carried out within agreed timescales, budgets and quality expectations. For example, ordering and reporting on office resources or sourcing information. Inform line manager or supervisor on any changes, anomaliesor concerns. Duty 7 Identify, collate and handle data and information from different sources such as business, stakeholder records and delivery notes. Share securely, confidentially and in line with organisational expectations and requirements. Duty 8 Be aware of the organisation’s priorities andactivities, and how the role supports these. For exampleundertaking routine tasks such as presenting information and producing documents. Duty 9 Identify issues and escalate problems to others when beyond remit. Duty 10 Plan and review workload with supervisor to ensure best use of time to complete allocated tasks to deadlines. Duty 11 Keep up to date with sector developments to enhance skills and follow a continuous professional development plan. You will complete an End Point Assessment this will involve the following: Showcase/Portfolio Interview Practical Observation Professional Discussion Training Outcome:There may be a possibility that you will gain a permanent position following successful employment as well as achievement of the full apprenticeship qualification. There may also be further apprenticeship / other training available following successful employment and achievement of the apprenticeship qualifications.Employer Description:Welcome to SHARE Multi-Academy Trust We are a small, friendly partnership, currently consisting of five secondary and four primary schools in West Yorkshire. Our core belief is about valuing people and helping them to be as successful as they can be. This is both challenging and rewarding and we hope you find it inspiring. In the years since the Trust was formed in 2011, schools everywhere have seen a considerable amount of change. We have met these challenges with a shared approach, working as a team, enjoying the support of shared moderation, making us stronger and more structured. Through supporting and challenging each other, the Trust has enriched each member school beyond our expectations. We encourage the sharing of our expertise, whether it’s about recruiting and retaining good staff or improving the quality of learning; we all contribute and share our experience and best practice, helping to make our schools better places for our staff and pupils. High performing schools enjoy the opportunity to contribute and share good practice, meeting with like-minded headteachers as partners and helping to improve the standard of education for young people. Our own model for school improvement is an effective resource that we regularly tap into: good behaviour, good routines in lessons, tackling teacher expectations, stretching pupils and marking with constructive feedback are the key foundations we build on for long-term success. Schools that need more support soon begin to thrive.Working Hours :Start and finish times: 8.00am - 4.00pm Monday to Thursday 8.00am - 3.30pm Friday.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Excellent attendance,Microsoft Office, Word & Excel ....Read more...