We are looking for a motivated and enthusiastic Apprentice Assistant Accountant to join our small finance team. This is an excellent opportunity for someone looking to start a career in accounting while gaining practical experience and working towards a recognised accounting qualification.
You will receive on-the-job training, mentoring from experienced finance professionals, and dedicated time to complete your apprenticeship studies.
Key Responsibilities:
Assist with processing purchase and sales invoices
Help maintain accurate financial records and accounting systems
Support the preparation of bank reconciliations
Assist with processing supplier payments and customer receipts
Help prepare VAT returns and other financial reports
Maintain organised financial files and documentation
Support month-end and year-end accounting processes
Respond to finance-related queries from colleagues and suppliers
Ensure confidentiality of financial information
Carry out general administrative duties within the finance department
Training:Assistant Accountant Level 3.Training Outcome:Potential to be a permanent role and for progression within the finance team.Employer Description:The NX Group is a privately-owned company and leading national pallet distribution and warehouse solution. At NX you will be part of our work family and being a family run business, we add ‘the personal touch’ to your employment. We care about our workforce and treat everyone with dignity and respect.
The NX Group deliver highly secure supply chain solutions that ensure our customers’ products are always safe in our hands. We offer a flexible suite of secure logistics and warehousing solutions for goods that require an extra level of care, with an emphasis on exceptional service and performance. Our secure warehouse facilities and one-touch distribution solutions deliver peace of mind for our customers, allowing them to focus on growing their business and brands. Our distribution and warehousing divisions have grown year on year and we continually strive to ensure our emphasis remains on quality, security and service.Working Hours :Days and shifts to be confirmed.Skills: Communication skills,Attention to detail,Organisation skills,Analytical skills,Team working,High level of accuracy,Numeracy skills,Time management skills,Microsoft Office, Excel,Enthusiastic,Motivated,Honest, reliable & trustworthy,Positive attitude,Willingness to learn,Written communication skills,Ability to work independently....Read more...
Answering telephone and face-to-face queries regarding service provision.
Appointment booking.
Serving customers at till.
Dispensing prescriptions under the supervision of the pharmacist.
Over the counter medicines and basic prescription advice.
Time to study.
Training:Full accredited training provided during work hours. Further information will be discussed during the interview. Training Outcome:You can become a qualified pharmacy services assistant, or progress into a more advanced role by undertaking a Level 3 pharmacy technican apprenticeship. Employer Description:Aqua Pharmacy , 52 Duke Street, Ipswich, IP3 0AQWorking Hours :Monday to Friday, 9.00am to 6.00pm.
Rota shifts for Saturday, 9.00am to 2.00pm.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Team working,Initiative,Non judgemental,Patience....Read more...
Accounts AssistantLocation: Plymouth (on-site)Salary: £16,000 per annumEmployment Type: TemporaryHours: Part Time - 20 hours per week / 12mths Fixed term contractOur client, a manufacturing business in Plymouth, is seeking an Accounts Assistant to join their finance team. This role involves providing financial and administrative support, with a strong focus on credit control and debt management. The position offers an opportunity to hone your skills in a dynamic finance environment.The Role:022; Provide accurate and timely financial and administrative support to the finance team.• Focus on credit control and debt management, ensuring timely collection of outstanding debts.• Maintain customer accounts and ensure debts are collected in accordance with agreed payment terms.• Deliver timely and accurate debtor reporting to support effective cash flow management and commercial decision-making.• Produce daily and weekly financial reports ensuring data accuracy.• Support the completion of monthly and annual financial reporting cycles.• Prepare and submit monthly VAT returns accurately and within statutory deadlines.• Assist the purchase ledger clerk with invoice processing and supplier statement reconciliations.Required Expertise:• Experience in an accounts or finance administration role.• Good understanding of sales ledger, purchase ledger, and VAT.• Experience of preparing and analysing financial reports.• Competent at Microsoft Excel and Microsoft Office applications.• AAT qualification or studying towards AAT/CIMA/ACCA.Benefits:• Generous holiday allowance• Company pension with employer contributions• Life assurance/life cover• Employee Assistance Programme (EAP)• 24/7 Virtual GP service• Cycle to Work scheme• Electric Vehicle scheme• Employee discounts and cashback offers• Free on-site parking• Ongoing training and development• Genuine career progression opportunitiesHow to Apply:Click apply to discuss this Accounts Assistant role or email Chris.Henry@mego.co.uk------------------------------------------------------------PERSON SPECIFICATIONEssential Experience• Experience in an accounts or finance administration role.Essential Skills and Competencies• Good understanding of sales ledger, purchase ledger, and VAT.• Competent at preparing and analysing financial reports.• Competent at Microsoft Excel and Microsoft Office applications.• Strong numerical and analytical skills.• Ability to manage competing priorities and meet deadlines.• Excellent attention to detail and accuracy.• Confident communication and organisational skills.• Ability to work cross-functionally.Desirable Qualifications and Skills• AAT qualification or studying towards AAT/CIMA/ACCA.• Experience in using SAP ERP.....Read more...
Reconciliation of financial transactions
Support the maintenance of accurate financial records and documentation
Assist with invoice processing and supplier queries
Support the preparation of journals, accruals, and prepaymentsunder supervision
Assist with bookkeeping activities and transaction processing
Ensure financial information is recorded accurately and in line with organisational procedures.
Assist in the preparation of monthly management accounts and budget monitoring reports
Support finance colleagues with forecasting and budgetary analysis
Assist in identifying variances and gathering supporting information
Contribute to financial performance reporting for operational service areas
Maintain spreadsheets and finance system records
Produce routine financial reports and management information
Analyse financial data and identify anomalies or discrepancies
Reconcile data and investigate issues to minimise errors
Learn and effectively use the organisation's financial systems
Support reviews of financial processes and procedures
Assist with maintaining strong internal controls
Contribute ideas to improve efficiency, accuracy, and service delivery
Respond professionally to finance-related enquiries
Build positive working relationships with colleagues and stakeholders
Provide excellent customer service to both internal and external customers
Communicate financial information clearly and appropriately
Training Outcome:Successful completion of the apprenticeship may lead to progression opportunities within the Finance Team, including roles such as:
Finance Assistant
Assistant Management Accountant
Finance Officer
Apprentice Accountant (Level 3/4)
Finance Business Support Officer
This role offers a structured pathway into a professional finance career while gaining recognised qualifications and practical workplace experience.Employer Description:Work with us
Join our team at ODS
At ODS, we take pride in our role in making Oxford a world-class city. From waste collection to maintaining roads and parks, our team works tirelessly to ensure the city remains vibrant and beautiful. It's tough work, but it's incredibly rewarding. Joining ODS means joining a team of dedicated professionals who care deeply about their work and their community. Our employees are the backbone of our success, and we value their commitment and passion.
Safeguarding Statement
ODSL is committed to safeguarding and promoting the welfare of children, young people, and adults at risk. All employees are expected to share this commitment and demonstrate safeguarding responsibilities in every aspect of their work.Working Hours :Monday to Friday
9am to 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Continuous Improvement,Financial Awareness....Read more...
What you’ll do at work
Taking in and handing out prescriptions
Receiving and ordering stock
Selling over the counter medicines
Advising patients about medications
Training:
Pharmacy Services Assistant Level 2 Apprenticeship Standard
Apprentices will be required to produce work and build an e-portfolio of evidence through blended learning which will include practical and written knowledge assessments which are carried out in the workplace
Functional Skills in maths and English if required
On and off the job training and location to be confirmed
Training Outcome:
Potential employment within hospitals, community pharmacies, Air Force, and pharmaceutical industries
Go on to study level 3
Employer Description:Our reputation is built on our commitment to prompt professional, personal service and attention to detail, which is reflected in the services we offer and the time we take to get to know our clientele and how to best service their needs.Working Hours :Shifts to be confirmed, with five days based in the pharmacy and attending college once a month.Skills: Communication skills,Attention to detail,Customer care skills,Team working,Initiative,Patience....Read more...
Provide a variety of pharmacy and medicines services to patients, the public and other professional healthcare teams
Support the delivery of pharmacy services in a variety of pharmacy environments
Supply, preparation, and assembly of medicines
Ordering and receiving medicines, as well as their storage, disposal, and return
Understanding of healthy lifestyle choices and relevant screening services
Understand and work to standard operating procedures
Training:
The candidate will receive a Pharmacy Services Assistant Level 2 qualification
This training will be conducted primarily at the employer’s site, method to be confirmed
Functional Skills English and maths if required
Training Outcome:
Potential of leading to full time employment or progression onto a level 3 qualification
Employer Description:We pride ourselves in our commitment to provide a professional and speedy service, whilst maintaining the highest level of confidentiality of customer personal health care information.Working Hours :Monday - Friday, 9.00am - 5.00pm.Skills: Communication skills,Attention to detail,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Patience....Read more...
Understand and follow internal policies and procedures, including any complaints processes and digital media policies
Understand the needs and expectations of the business’s customers and strive to meet these through excellent customer service delivery
Understand and uphold appropriate legislation and regulatory requirements
Use systems, equipment and technology to meet the needs of the customers
Monitor customer service levels
Establish facts that enable the creation of a customer-focused experience and appropriate response
Build trust with a customer
Understand the products or services that are available from the organisation and keep up-to-date
Use appropriate communication methods, depending on the task and environment
Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications
Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions
Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the business’s brand
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and the business
Demonstrate patience and calmness
Understand the customer’s point of view
Use appropriate signposting or resolution to meet customer needs and manage expectations
Maintain informative communication during service recovery
Take ownership of keeping service knowledge and skills up-to-date
Consider personal goals and propose development opportunities
Act on and seek feedback to develop or maintain personal service skills and knowledge
Frequently and consistently communicate and work with colleagues in the interest of helping customers efficiently
Treat customers as individuals to provide a personalised customer service experience
Demonstrate personal pride in the job through appropriate dress and positive and confident language
Take ownership from the first contact and then take responsibility for fulfilling the promise to the customer
Training:
Delivery to be completed on site and off the job training either at Barnsley College or your place of work
Student to complete a Customer Service Practitioner Level 2 Apprenticeship
Functional skills if required
Training Outcome:
We have trained a number of apprentices - all of whom have been offered full-time jobs on regular pay
We are passionate about the development of our apprentices beyond the apprenticeship programme
We have an apprentice who has been trained as a Healthcare Assistant and will be commencing a Nursing Associate Course
Other apprentices are continuing to develop their skills and competencies within the practice
Employer Description:We are a GP Practice which looks after the health needs of a 9500 patient population.Working Hours :Monday- Friday (hours are negotiable)
Practice is open 08:00- 18:00Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative,Non judgemental,Patience....Read more...
Support the commercial team with day-to-day Quantity Surveying duties under supervision.
Assist with maintaining project records, including drawings, variations, RFIs, subcontractor details, and payment information.
Support measurements, valuations, cost tracking, procurement activities, and commercial reporting.
Assist with subcontractor enquiries, payment applications, and tender comparisons.
Attend site visits and meetings to develop an understanding of project delivery and commercial processes.
Liaise with site teams, subcontractors, and internal departments to gather required information.
Develop knowledge of contracts, cost control, procurement, and final accounts through training, mentoring, and practical experience.
Work towards progression into an Assistant Quantity Surveyor role.
Training:An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.Training Outcome:Upon successful completion of the apprenticeship, the candidate will have the opportunity to progress into an Assistant Quantity Surveyor role. Ongoing support, mentoring, and professional development will be provided to help them continue building their skills and progress within the commercial team.Employer Description:Guildmore Group is one of the UK’s leading providers of construction, building safety, and compliance solutions.
With our head office in Bromley, Greater London and regional delivery teams throughout the country, we have built a national presence grounded by local service. With nearly 30 years of experience and a stable, family-owned structure, we provide clients with consistency, accountability and a long-term approach to delivery.
Our Group is composed of six specialist business units, each brought together by a shared focus on creating homes and places that are safe, sustainable, and fit for the future.Working Hours :Monday to Friday, 8am to 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative....Read more...
Werrington Pharmacy, based in Stoke-on-Trent, is offering a hard-working and enthusiastic candidate an opportunity to work in the pharmacy sector.
If you are passionate about pursuing a career in the pharmacy sector, this role is a fantastic opportunity with great potential.
Main duties include:
Ordering, receiving and storing pharmaceutical stock
Receiving prescriptions and ordering prescriptions
Making up blister packs
Dispensing once trained
Labelling of prescriptions
Liaising with customers over the phone and face to face
Duping and disposing of medicines
Managing stock levels, replenishing and cleaning sales areas
Receive incoming supplies, verify quantities against orders and inform supervisor of stock needs and shortages
Ensuring standards for quality, customer service and health and safety are met
To utilise specialist product knowledge when required
To maintain a clean and tidy working environment
To complete compulsory training as required
To carry out other duties which naturally fall within the reasonable expectations of the role
Training:Pharmacy Services Assistant Level 2:
https://www.instituteforapprenticeships.org/apprenticeship-standards/pharmacy-services-assistant-v1-0
BTEC Level 2 in the Practice & Principles for Pharmacy Support Staff. Functional Skills up to Level 2 in English and maths if required.
Please note that the apprenticeship standards require the apprentice to sit for an End Point Assessment. Please refer to the above link for more information.Training Outcome:
Upon successful completion of the apprenticeship, there may be the opportunity for ongoing employment
Opportunity to progress to Level 3 Pharmacy Technician Apprentice either at this employer (if offered) or by finding another pharmacy placement elsewhere
Employer Description:At Werrington Pharmacy we care about the community we serve. We pride ourselves on well-trained and qualified pharmacists who are eager to give advice, treat and also dispense prescriptions.Working Hours :Full range of shifts between the pharmacy opening hours:
Monday - Friday, 9.00am - 6.00pm. Saturday 9.00am to 1.00pm.
It includes working every other Saturday, but time off in the week will be given.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
If you are passionate about pursuing a career in the pharmacy sector, this role is a fantastic opportunity with great potential. The successful candidate will be assisting in the dispensing of medication; gaining key skills and assisting customers on the counter.
Main duties include:
Ordering, receiving and storing pharmaceutical stock
Receiving prescriptions and ordering prescriptions
Making up blister packs
Dispensing once trained
Labelling of prescriptions
Liaising with customers over the phone and face-to-face
Duping and disposing of medicines
Managing stock levels, replenishing and cleaning sales areas
Receive incoming supplies, verify quantities against orders and inform supervisor of stock needs and shortages
Ensuring standards for quality, customer service and health and safety are met
To utilise specialist product knowledge when required
To maintain a clean and tidy working environment
To complete compulsory training as required
To carry out other duties which naturally fall within the reasonable expectations of the role
Training:This apprenticeship is work-based learning. Therefore, you will be working at the employer's address; there is no attendance at college.
You will be allowed 6 hours of off-the-job training per week once enrolled to work on your apprenticeship tasks set.
Level 2 Pharmacy Services Assistant apprenticeship standard, which includes:
https://www.instituteforapprenticeships.org/apprenticeship-standards/pharmacy-services-assistant-v1-0
Please note that the apprenticeship standards require the apprentice to sit for an End-Point Assessment (EPA)
Please refer to the above link for more information.Training Outcome:Potential for ongoing employment upon successful completion of the apprenticeship, if there is a position available at that time.Employer Description:Pinxton Pharmacy is a welcoming pharmacy based in Pinxton, offering traditional chemist services and providing an array of other pharmacy services to the local community.Working Hours :There will be a full range of shifts with the earliest opening time of 8.30am and the latest closing time of 6.30pm. Saturday opening hours are 9.00am to 1.00pm.
Exact shifts TBC.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
The Service department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty.
This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work.
Every day is different within the Service Department so the role will vary. Some duties on a day-to-day basis may include:
Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us
Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims
Teamwork: Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience
Promotion: Assisting with the sale of accessories and service plans
Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service.
We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:
Enthusiasm and willingness to learn
Teamwork
Strong communication
Customer Service
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long-term career, with excellent earning and progression opportunities once you complete your apprenticeship.Training:Customer Service Practitioner Level 2.Training Outcome:Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.
Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.
Once your apprenticeship is complete, you will continue your learning journey, and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Customer Service Assistant is between £20,000 and £30,000, so it is worth considering the future opportunities beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes.Employer Description:Audi is an exceptional brand fuelled by a passion to create the ultimate customer experience, which is why we are looking to invest in apprentices who can help us achieve our ambitious plans. There's never been a better time to join us, as we continue to enjoy massive success and unprecedented growth in the prestige car market. We are looking for the next generation of exceptional people to become part of our team and help us to delight our customers.Working Hours :Monday - Friday, 08:30 - 17:30.
Possibility of Saturday workings and/or shifts.
Working week will be confirmed on application.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include:
Actively approach your customers, engaging with them naturally
Understand customer needs and provide appropriate solutions
Work with colleagues across the store to help and support them
Turn negative customer situations into positive outcomes
Encourage customer feedback, share it with managers and use it to improve service
Utilise all available tools and systems to maximise sales
Have a full understanding of the processes relevant to your role and store
Take personal responsibility for operating in a safe and legally compliant way
Adhere to all policies & procedures relevant to your role
You may be required to undertake other duties from time to time as we may reasonably require
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits:
UK Notional hourly rate £12.71
An award-winning pension scheme
ShareSave options
6.6 weeks holiday
Employee Assistant Programme
Shopping discounts
Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsiblities.Training:Customer Service Practitioner Apprenticeship Level 2 including Functional Skills in maths and English.Training Outcome:Ongoing training and development. The expected duration of this apprenticeship is 24-months, however you will join the B&Q family on a permanent contract.Employer Description:As the UK's leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :18.75 hours per week, Monday - Sunday, between the hours of 7am - 10pm, evening and weekend shifts.Skills: Team Working,Organisation Skills....Read more...
Senior Optical Assistant Job in Clapham, South West London
Location: Clapham, South West London
Salary: Up to £32,000 DOE
About the Opportunity
Zest Optical are working alongside an exceptional independent opticians in Clapham to recruit a Senior Optical Assistant.
We're not looking for somebody who is happy doing the minimum required.
We're looking for somebody who gets excited by creating exceptional experiences, building relationships and helping a business continually improve.
This is not a role for somebody who simply wants to greet patients, answer the phone and process appointments.
Instead, it's an opportunity for somebody who gets genuine satisfaction from creating exceptional experiences, building lasting relationships and becoming an important part of a business that prides itself on doing things differently.
The practice has built an outstanding reputation by offering a highly personalised experience. Patients aren't left to browse frames alone. They are guided, styled and advised. Time is taken to understand who they are, what they want and how they want to feel when they leave.
Frames aren't simply sold, they are carefully selected. Recommendations aren't transactional, they're thoughtful and personal. The result is a loyal patient base that values expertise, trust and genuine relationships.
As a result, the team are looking for somebody who loves working with people, takes pride in going above and beyond, and genuinely enjoys helping others.
Technical optical skills are important, but attitude, enthusiasm and initiative are valued even more highly.
The Role
You'll play a key role throughout the entire patient journey, supporting both the clinical and retail aspects of the practice.
Responsibilities will include:
Welcoming patients and delivering a warm, professional experience
Delivering frame styling consultations and eyewear recommendations
Managing appointments, administration and patient communications
Supporting collections, adjustments and aftercare
Maintaining exceptional presentation standards throughout the practice
Taking ownership of tasks and helping ensure everything runs smoothly day-to-day
Contributing ideas and identifying opportunities to improve processes and patient experience
This is a role for somebody who enjoys being involved and wants to make a genuine contribution to the success of the practice.
About You
The successful candidate will be somebody who naturally takes ownership and enjoys being part of a close-knit team.
Most importantly, you'll be somebody who:
Loves working with people and building relationships
Takes pride in delivering exceptional customer service
Has energy, enthusiasm and a positive attitude
Is naturally proactive and takes initiative
Enjoys learning and developing new skills
Is confident communicating with a wide variety of people
Takes ownership rather than waiting to be told what to do
Wants to contribute to something bigger than their individual role
What's On Offer
Salary up to £32,000 depending on experience
Opportunity to join a highly respected independent practice
Ongoing training and development
Greater responsibility and involvement than a traditional Optical Assistant role
Supportive and collaborative team environment
Opportunity to build genuine relationships with a loyal patient base
Long-term career progression opportunities
How to Apply
To avoid missing out on this Optical Assistant opportunity in Clapham, please click the Apply link or contact Kieran Lindley via WhatsApp for more information.....Read more...
Accounts
Daily banking
Processing Bank Statement Transactions into the DMS
Reconciling the Bank Statement within the DMS
Setting up Bank Payments
Contacting Customers to confirm Bank Details
Importing Sales Transactions into Sage
Posting Service Plan information to DMS
Chasing Outstanding Debt
Sending Customer Statements
Processing, coding and scanning Purchase Ledger Invoices to the DMS
Raising Sundry Invoices for Intercompany Re-charges
Reconciling Nominal Ledger Accounts
Training:Accounts or Finance assistant Level 2 Apprenticeship Standard:
Day release at Middlesbrough or Newcastle Training Office
On and off-the-job training
Level 2 AAT qualification
Training Outcome:Depending on the circumstances of the business upon completion of the apprenticeship programme there could be a potential position of employment available.Employer Description:Croxdale Group has been family-owned and run since 1967, proudly providing motorists in County Durham with an array high-quality vehicles and services.Working Hours :Monday - Friday 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental....Read more...
This is a fantastic and unique opportunity to embark on a journey towards a great career.
Starting as an Optical Assistant apprentice with future opportunities for career progression, you will be supported with loads of great, fun, and interactive training. You will use these exciting new skills in your day-to-day job, where you will gain customer service skills, knowledge in optical support, and develop behaviour suitable for working in an optical practice.
Those with a flair for fashion will love the new frames coming in, and if it's your forte, you may even get involved in meeting frame reps and helping choose the new ranges. If you are more technical, you will get to learn lots of information about lenses and measurements, then transform that information into jargon-free, easy-to-understand, customer-friendly language.
It's all about teamwork in an optician's practice. There are many roles, but you support each other to ensure your customers get the best experience possible. Optical assistants are a very important part of any optical practice and crucial to the customer journey. Individuals with a real passion for both healthcare and retail thrive in this role, as it's perfect for those who love to make a real difference in other people's lives.
The duties within this role include:
Greeting customers in a professional and friendly manner as they enter the practice
Interpreting and understanding a clinically issued prescription, its effects on the eye, and the customer's vision
Helping customer's select spectacle frame(s) that are suitable in terms of comfort, looks good and fits lifestyle requirements
Be able to explain the features and benefits of particular frames, using non-technical customer friendly language
Measuring the frames and ensure they are a suitable size for a customer and can accommodate their lenses
Adjusting customers spectacle frames using the correct tools to ensure stability and comfort
Basic frame repairs
Have a good knowledge of Ophthalmic lenses, tints and coatings to be able to meet visual/lifestyle requirements
Ordering prescription glasses and contact lenses in for the customer
Correct completion of NHS paperwork and written records in-line with company procedures
Making follow up appointments for customers
Use a focimeter to find the prescription from spectacles
Communicate contact lenses suitability, features and benefits
Carrying out pre-screening tests such as retinal imaging and pressure and visual field testing
Explaining offers and products to customers
Training:Optical Assistant 2022 Level 3.Training Outcome:The successful candidate will work towards achieving a Level 3 qualification in optical and gain experience in a busy optical practice.
Upon completion of the Level 3 qualification, you will be an experienced and qualified optical assistant, and as such, you can continue building up skills that will always be in demand. Career breaks and part-time working are often possible.
You could go on to acquire higher level optical qualifications such as:
Ophthalmic Dispensing- Become a qualified Dispensing Optician
Contact lens Optician - fit Contact lenses
Low vision specialist - help people where traditional spectacles will not suffice. Supply low vision aids, magnifiers, advice on improving contrast and on other non-Optical aids such as bump-ons
Optometry courses - carry out full eye examinations and issue prescriptions
Clinical representative- visiting practices introducing new frame ranges and Ophthalmic lenses
In-practice trainer - You could use your knowledge to train others
Other non-clinical roles:
Practice Management, you could complete a management course
Practice ownership, you could go into business yourself, partnership or franchise
Employer Description:Suzanne Floyd Optometrist is an independent, family-run opticians based in Craven Arms, Shropshire . Established in 1992, the practice offers comprehensive eye examinations, NHS sight tests, contact lens fittings, and a wide selection of eyewear for the local communityWorking Hours :Tuesday 9.30am - 5.00pm
Wednesday 9.00am - 1.00pm
Thursday 9.00am - 5.00pm
Friday 9.00am - 5.00pm
Saturday 9.00am - 1.00pmSkills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative....Read more...
This is an exciting and rewarding role for someone with a passion for engineering. Duties include:
Design, Estimating and project management of fire/life safety detection and alarm systems
Take instruction/training from other design team members
Daily use of software including AutoCAD, Bluebeam Revu PDF and other design resources
Providing excellent customer service and communications
Training:3 year apprenticeship scheme 40 hours per week, 830am-530pm based in our head office Coulsdon Surrey. Formal training Construction design and build technician (level 4) weekly day release to East Surrey College, Redhill.
Additional product training shall be provided by the manufacturer's of the specialist product we use.
All business travel and expenses re-imbursed.Training Outcome:
Assistant Design Engineer
Design Engineer
Senior Design Engineer
Design Manager
Employer Description:Lloret Fire Solutions was founded in 2008 specialising in design, supply, installation, commissioning and maintenance of open protocol solutions for all life safety fire requirements.
We have built our reputation by ensuring that we listen to our clients’ requirements & looking after the safety of their people, properties & all aspects of business operation.
We source the correct equipment direct from independent and reputable manufacturers giving us access to the latest technology and direct support.
We are committed to the highest levels of customer service and technical support from initial enquiry through to your project’s completion.
Lloret Fire Solutions are approved by LPCB (Loss Prevention Certification Board) to LPS1014 for the design, installation, commissioning and servicing of our fire detection and alarm systems, using our management system which complies with ISO9001.Working Hours :Monday to Friday (excluding Bank Holidays), 8.30am - 5.30pm.Skills: Communication skills,IT skills,Attention to detail,Problem solving skills,Administrative skills,Logical,Team working,Creative,Initiative,Interest/passion engineering,Maintaining deadlines....Read more...
TWC Home Improvements - Witney Showroom vacanciesLocation: Witney, Oxfordshire, OX28 6JAVacancy 1 - Showroom Manager – Full-TimeMonday to Friday, 9am to 5pmVacancy 2: Showroom Assistant – Part-TimeSaturdays, 9am to 5pmAbout UsTWC Home Improvements is a growing home improvement company specialising in high-quality windows, doors and living spaces. We pride ourselves on delivering excellent customer service and helping homeowners transform their properties with stylish, energy-efficient solutions.The RolesWe are looking for friendly, approachable and well-presented individuals to run and support our showroom in Witney.You will be the first point of contact for visitors – creating a welcoming, relaxed environment while identifying opportunities to engage customers and generate leads for our sales team.This is about people skills and timing, not pushy selling.Key Responsibilities
Managing and supporting the day-to-day running of the showroomWelcoming and engaging with customersProviding information and guidance on our productsBooking qualified appointments for the sales teamMaintaining a clean, professional and inviting showroomWorking towards lead-generation targets
About You
Friendly, confident and approachableSmart and professional in presentationGood at reading customers and knowing when to engageMotivated by targets and resultsCustomer-facing experience is helpful but not essentialWilling to learn and build strong product knowledge
What We Offer
Competitive salary (pro rata for part-time)Performance bonus schemeFull trainingSupportive, growing companyStructured working daysOpportunities to grow
Apply NowSend your CV with a short introduction and confirm whether you are applying for the Full-Time Showroom Manager or Part-Time Showroom Assistant position. INDHSEquals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
We are looking for an Accounts Administrator Assistant to join our Company where you will perform a variety of administrative and clerical tasks and work with our Accounts team and the Directors.
Our ideal candidate has prior experience and knowledge of accounts, is goal-oriented and has a deep knowledge of customer service best practices. If you have exceptional organizational skills and draw energy from being part of a team, we would like to meet you.
Responsibilities:
Inputting daily payments from live deals
Taking incoming calls and answering any queries from current customers
Processing new agreements
Liaising with Sales Team/directors and suppliers for customer needs
Assisting with monthly & quarterly reconciliations along side all the daily accounting tasks – most important
Production and implementation of direct debit mandates and payment allocations using our bespoke software – most important
Implementing and updating data and reconciliations on our accounting software
Creating new documents and complying with GDPR / legal requirements - high importance
Processing completed agreements
Archiving
Training:
There is no day release for this apprenticeship
Training Outcome:
There will be a full time role on completeion of the apprenticeship, providing you have proved to be a valuable addition to the team
Employer Description:At Victor Finance we have built our reputation on the ability to get to know our customers and help provide them with funding to develop their business. With over 100 years of experience as well as a dedicated contact you will always feel you are getting the best service possible.Working Hours :Monday - Friday from 9.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
As an Apprentice Kitchen Assistant with Chef and Brewer, your passion for all things food, and the desire to make the perfect dish every time, is what sets you apart. With a keen eye for maintaining the highest standards and thriving during a fast-paced service, you'll soon become an invaluable member of the kitchen team.
The Chef and Brewer collection brings together beautiful, cosy country-style pubs where everyone feels at home. We take great care in creating seriously good pub food and expertly curated drinks served by our friendly and knowledgeable team. Customers visit us to get a break from the stresses of life - so our menus, service, and atmosphere are all designed to deliver an irresistible experience that celebrates life's simple pleasures.
As an Apprentice Kitchen Assistant, you will...
Prepare, cook, and present food that meets specs and customer expectations.
Maintain hygiene levels and safety regulations in the kitchen to help guarantee the safety of your entire team and visitors.
Communicate clearly with your team in order to provide high-quality meals to customers on time.
Keep up to date with new products, menus, and promotions.
We're all about rewarding our team's hard work, that's why you will benefit from...
Discount of 33% for you and 15% for your loved ones on all of our brands - so you enjoy your favourite food and drink at a discount.
Free employee assistance program - mental health, well-being, financial, and legal support because you matter!
Enhanced, family-friendly maternity and paternity policies.
Menopause Friendly Employer.
Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels - so you can enjoy a weekend away without breaking the bank.
Refer a friend - who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
Wagestream - access your wage before payday for when life happens.
Retail discounts - Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more...
What your apprenticeship includes:
You won't need to attend college, our apprenticeships are delivered through work based training which includes a mixture of face-to-face sessions and remote Team calls with your Lifetime Learner Coach every 6 weeks. You will also have a mentor within the workplace to support you.
Obtain Functional Skills in English and Maths, with support tailored to your needs (if you don't already have GCSE or equivalents).
Reviews every 12 weeks with the Apprentice, Line Manager and Lifetime Learner Coach including feedback sessions.
Alongside working full time as an Apprentice Kitchen Assistant, you will also be joining our unique Chef Academy, where you will have the opportunity to attend four masterclasses designed to teach you expert knowledge and technical skills involved in 4 different areas of cooking.
CREATING PLACES WHERE PEOPLE FEEL WELCOME, SAFE AND THAT THEY BELONG.
We aim to embed inclusion into every decision we make - across our people, customers, communities, suppliers, and operations. We want to create a culture where everyone feels welcome, valued, and able to thrive.Training:Hospitality Supervisor Apprenticeship - Food and Beverage Level 3, including Functional Skills in Maths and English.Training Outcome:With Greene King and Lifetime Training, you will have the chance to further your career across our well-known brands - as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.Employer Description:Greene King is the country's leading pub retailer and brewer, running 2600 pubs, restaurants and hotels across England, Wales and Scotland.Working Hours :30-45 hours. Shift work including evenings and weekends, exact shifts to be confirmed.Skills: Team Working,Organisation Skills....Read more...
The Service department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty.
This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work.
Every day is different within the Service Department so the role will vary. Some duties on a day-to-day basis may include:
Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us
Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims
Teamwork: Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience
Promotion: Assisting with the sale of accessories and service plans
Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service.
We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:
Enthusiasm and willingness to learn
Teamwork
Strong communication
Customer Service
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long-term career, with excellent earning and progression opportunities once you complete your apprenticeship.Training:Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre.
Successful applicants must be prepared to travel to the Volkswagen Group National Learning Centre, in Milton Keynes, to complete their apprenticeship training. All training-related costs are fully covered as part of the programme, including travel, accommodation, and meals.
In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre.
This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications.
On successful completion of the one-year programme, you will receive the following:
Level 2 Customer Service Practitioner Standard
Brand specific certifications
Training Outcome:Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.
Once your apprenticeship is complete, you will continue your learning journey, and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Customer Service Assistant is between £20,000 and £30,000, so it is worth considering the future opportunities beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes.Employer Description:Audi is an exceptional brand fuelled by a passion to create the ultimate customer experience, which is why we are looking to invest in apprentices who can help us achieve our ambitious plans. There's never been a better time to join us, as we continue to enjoy massive success and unprecedented growth in the prestige car market. We are looking for the next generation of exceptional people to become part of our team and help us to delight our customers.Working Hours :Monday - Friday, 08:30 - 17:30.
Possibility of Saturday workings and/or shifts.
Working week will be confirmed on application.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
The Service department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty.
This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work.
Every day is different within the Service Department so the role will vary. Some duties on a day-to-day basis may include:
Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us
Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims
Teamwork: Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience
Promotion: Assisting with the sale of accessories and service plans
Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service.
We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:
Enthusiasm and willingness to learn
Teamwork
Strong communication
Customer Service
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long-term career, with excellent earning and progression opportunities once you complete your apprenticeship.Training:Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre.
Successful applicants must be prepared to travel to the Volkswagen Group National Learning Centre, in Milton Keynes, to complete their apprenticeship training. All training-related costs are fully covered as part of the programme, including travel, accommodation, and meals.
In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre.
This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications.
On successful completion of the one-year programme, you will receive the following:
Level 2 Customer Service Practitioner Standard
Brand specific certifications
Training Outcome:Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.
Once your apprenticeship is complete, you will continue your learning journey, and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Customer Service Assistant is between £20,000 and £30,000, so it is worth considering the future opportunities beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes.Employer Description:Audi is an exceptional brand fuelled by a passion to create the ultimate customer experience, which is why we are looking to invest in apprentices who can help us achieve our ambitious plans. There's never been a better time to join us, as we continue to enjoy massive success and unprecedented growth in the prestige car market. We are looking for the next generation of exceptional people to become part of our team and help us to delight our customers.Working Hours :Monday - Friday, 08:30 - 17:30.
Possibility of Saturday workings and/or shifts.
Working week will be confirmed on application.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
The Service department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty. This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work. Every day is different within the Service Department so the role will vary. Some duties on a day-to-day basis may include:
Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us.
Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims.
Teamwork: Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience.
Promotion: Assisting with the sale of accessories and service plans.
Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service. We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:
Enthusiasm and willingness to learn
Teamwork
Strong communication
Customer service
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship. Training:Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre. Successful applicants must be prepared to travel to the Volkswagen Group National Learning Centre, in Milton Keynes, to complete their apprenticeship training. All training-related costs are fully covered as part of the programme, including travel, accommodation, and meals. In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre. This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications. On successful completion of the one-year programme, you will receive the following:
Level 2 Customer Service Practitioner Standard
Brand specific certifications
Training Outcome:Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities. Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Customer Service Assistant is between £20,000 and £30,000, so it is worth considering the future opportunities beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes. Employer Description:ŠKODA is driven by something different. What are you driven by? We are looking for ambitious, dynamic, and enthusiastic people to join our apprenticeship programme. If you are customer focused, forward thinking and want to learn, then we can give you the life and technical skills you need to be part of our teamWorking Hours :Monday- Friday. 0830- 1730.
Possibility of Saturday workings and/ or shifts.
Working week will be confirmed on application.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Founded in 1970, Opticron is a UK-based family business with over 50 years of experience designing and supplying high-quality, affordable binoculars, spotting scopes and optical accessories. Renowned for innovation, quality and excellent customer service, Opticron works closely with trusted manufacturing partners to create lightweight, reliable products built for outdoor enthusiasts. With a strong commitment to after-sales support, our experienced service team helps customers keep their equipment performing at its best for years to come.This is an excellent opportunity for someone looking to build a career in business administration, sales support and finance. You will develop practical workplace skills, receive on-the-job training and gain an understanding of how a successful business operates.As part of the role, you will support the Sales Administration team by processing customer invoices, credit notes, quotations and orders while learning how to maintain accurate customer records using our accounting software and Google Maps. You will assist with credit control procedures, including preparing customer statements and following up outstanding payments. You'll also learn how to process sales receipts, reconcile banking transactions and produce monthly sales reports.Within the Accounts function, you will gain experience in processing supplier invoices, credit notes and payments, helping to maintain accurate purchase records and supporting stock control activities. You will also assist with preparing monthly purchase reports and nominal ledger transfers.As your knowledge develops, you will learn how to reconcile bank accounts, process cashbook transactions and support the preparation of VAT and duty documentation, including gaining an understanding of Making Tax Digital (MTD) and quarterly VAT return processes.The role also includes assisting with petty cash reconciliation, maintaining accurate filing systems, entering and updating business data using Microsoft Excel and Access, and preparing a variety of printed marketing and customer materials. From time to time, you will also provide administrative support to our field sales team, helping to ensure excellent customer service across the business.They are looking for someone who is organised, reliable and eager to learn. You should have good attention to detail, strong communication skills and a positive attitude towards developing new skills. A basic understanding of Microsoft Office, particularly Excel, would be beneficial, although full training will be provided.This apprenticeship offers the opportunity to gain valuable business experience in a supportive environment while building the knowledge and confidence needed for a successful career in sales, administration and finance.Training:Level 2 Finance AssistantTraining Outcome:Successful completion of this apprenticeship, could lead to a permanent role as a Lead Administrator, with the opportunity to progress to AAT Level 3 qualifications and beyond. The skills and experience gained, will also provide a strong foundation for career progression within finance, business administration or accountancy, either at Opticron or within larger organisations.Employer Description:Opticron are seeking a motivated Sales, Administration & Finance Apprentice (18+) to join their team in Luton. Gain hands-on experience across sales, customer service, finance and business administration while studying for a recognised apprenticeship. Full training provided with excellent career development opportunities.Working Hours :Monday to Friday 9.30am to 4.30pm (2 x 15 minute paid breaks)
One day to be spent studying at collegeSkills: Ability to use initiative,IT skills,Number skills....Read more...
Maintain and update property and asset records within Council databases and systems.
Organise and manage property-related documents, including leases, licences, plans and legal agreements.
Carry out data quality checks to ensure property information is accurate and up to date
Maintain electronic and paper filing systems in line with Council procedures.
Assist with the administration of Community Asset Transfer enquiries and applications.
Maintain records and supporting documentation for Community Asset Transfers.
Support communication with community groups, voluntary organisations and Council services
Arrange meetings, consultations and site visits, and prepare associated documentation.
· Provide administrative support to the Corporate Asset Team, including managing emails, telephone calls and correspondence.
· Assist in the preparation of reports, presentations and spreadsheets, and support the gathering and reporting of property and asset information.
· Undertake any other duties appropriate to the level of the post.
Training Outcome:On successful completion of the apprenticeship, the postholder will have gained valuable experience in business administration, property data management, asset management and customer service within a local government environment.
The skills and experience gained may support progression into a range of roles, including Business Support Officer, Property Assistant, Asset Management Assistant, Property Data Officer or other administrative and operational roles across the Council.
The apprenticeship will also provide a foundation for further professional development and training within business administration, property and asset management, or local government services. Future employment opportunities will be subject to organisational requirements and recruitment processes at the time.Employer Description:Gateshead Council deliver a wide range of services to residents, businesses and communities. We are committed to improving the quality of life for people in Gateshead and creating a place where everyone can thrive.
The Property Team manages the Council's land and property portfolio, helping to ensure that our assets support the delivery of services, community wellbeing and long-term economic growth. As an apprentice, you will join a supportive team and gain valuable experience while working towards a nationally recognised qualification.
At Gateshead Council, we value learning, development and innovation, and we are committed to helping our employees reach their full potential in a positive and inclusive working environment.Working Hours :37 hours per week
Normal working hours will be in accordance with the Council's flexi-time scheme. The successful candidate will be required to attend their designated workplace and participate in off-the-job training.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Team working,Initiative,Patience....Read more...
Telecoms Provisioning Order Analyst
Order Management | Service Delivery
UK wide – work from home – full remote working
@mecscomms is recruiting for a contract Telecoms Provisioning Order Analyst. The role will be based working from home for a global telecoms carrier & network provider, This vacancy is for a 24 month rolling contract assignment. We are looking for someone who possesses change management, order management, provisioning, enablement or telecoms service delivery project coordination experience, within a tech, telecoms, carrier, ISP or similar IT technology environment.
Position: Order Analyst, Order Creation, Provisioning Coordinator, Change Request Administrator, Service Delivery
Location: UK wide– work from home – fully remote working
Hours: Monday – Friday (09.00 - 17.30)
Start date: ASAP
Duration: 24 months+ temporary contract
Gross Rate: £17.50 per hour, gross umbrella pay rate, inside IR35
Security Clearance: Individuals must consent & be eligible to achieve BPSS (Basic Check) & SC level Security Clearance checks.
Environment: Global IT, Technology, Cloud, Infrastructure, Telco, Telecom, Carrier, Internet, ISP, Service Provider, Operator, BT Openreach, BT ECO, Provisioning Administrator, Co-ordinator, Data Entry, Office Support, Order Management Executive, Co-ordinator, Project Assistant, Administration, Admin Clerk, Administrative Officer, KPI, SLA, Tracking, Reporting, 3rd Party Supplier, Relationship Management, WAN, Voice, Data, Connectivity, PSTN, Cisco, ADSL, Ethernet, Leased Lines, IP Networking, IT, Computer Literate, Excel, Microsoft Office, ITIL, Agile, Temp, Temporary, Contract.
Key Activity:
• Customer relationship coordination
• Service delivery management
• Network project coordination
• Resource scheduling
• Order management & provisioning administration
• Change control management
• Customer order management & enablement
• Provisioning process administration
• Dealing with OLOs and external supplier delivery teams
• Documentation & reporting
Overview:
A 24 month rolling temporary contract position has become available for an experienced order analyst, provisioning coordinator, order manager, sales support or project administrator to join an international telecoms service provider. The role will help deliver the best possible service experience for global enterprise customers. This will be achieved by supporting the order delivery cycle, working as a service delivery coordinator, provisioning administrator & project coordinator.
The order & provisioning analyst will be responsible for acknowledging & validating customer requests, raising orders through the customer order provisioning system and coordinating customer communication throughout the delivery process. You will send acknowledgement & acceptance emails for order requests, generate tracking references & provide updates to the customer & internal business partners on status & progress.
You will provide a daily order tracker for all Data & Voice teams, so that engineering resource can be effectively scheduled in advance of the order & ensuring effective communication to the supporting delivery agencies.
Responsibilities:
• Dedicated management of the order queue across all Data & Voice teams
• Coordinating between delivery teams to schedule orders & change requests
• Scheduling resources to ensure the timely delivery of customer orders
• Ensuring that partners have received confirmation of resource within SLAs
• Raising customer orders on the provisioning order management system
• Service delivery – progressing orders through the delivery process
• Utilising Vodafone, BT & Openreach workflow systems
• Understanding order management processes and dealing with OLOs and external delivery teams
• Order management and analysis
• Communicating updates & progress reports with customers
• Coordination between delivery teams to schedule works
• Supporting the delivery & completion of departmental quality assurance targets
• Supporting the IP Data Provisioning Managers in resource & order planning
• Provide administrative support to engineering teams in the provision of voice & data products including ADSL, Ethernet, Leased Lines, WLR, Managed Services & IPVPN, WAN, MPLS etc.
• Coordination, prioritisation & management of all received critical issues
• Queue management for all Data & Voice teams across multiple systems
• Generate work in progress reports
• Provide service delivery management input for customer review meetings
• Working in an Agile environment
Candidate Profile:
The ideal candidate will have had previous experience of change management, order management, provisioning, enablement, administration or service delivery project coordination experience, within a tech, telecoms, carrier, ISP or similar IT technology environment. Your experience, skills & attributes are likely to include some or all of the following:
• Telecoms Provisioning Order Analyst
• Service delivery management, progressing orders through the delivery process
• Familiarity with Vodafone, BT, Openreach or other order management workflow systems
• Dealing with OLOs and external delivery teams and understating their processes
• Order management and analysis
• Good proactive communication skills & excellent documentation drafting competences
• Stakeholder & customer relationship management
• Computer literate with the use of Microsoft Office (email, word, excel)
• Previous use of database, reporting, CRM or workflow systems
• Administration experience in a IT, Technology, Telecoms, Internet or similar Tech environment is highly desirable
• Familiarity with Agile, ITIL or other similar methodologies is highly desirable
@mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology
@mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business.
For more information or a list of current vacancies, please see our web site at mecscomms.co.uk
....Read more...
