Service Advisor / Automotive Service Advisor / Aftersales Advisor
Location: Ashford, Kent
Salary - Upto £31k basic with OTE £40K
Job Type: Full Time Permanent
Industry: Automotive / Motor Trade / Vehicle Service
A busy automotive service department is looking to recruit an experienced Service Advisor / Automotive Service Advisor / Aftersales Advisor to support a high-performing workshop and deliver exceptional customer service.
This role is ideal for candidates currently working as a:
- Service Advisor
- Automotive Service Advisor
- Aftersales Advisor
- Vehicle Service Advisor
- Motor Trade Service Advisor
- Dealership Service Advisor
Key Duties
- Managing vehicle service bookings and customer appointments
- Handling vehicle drop-off and collection
- Completing pre-service customer calls
- Providing progress updates during vehicle repairs
- Liaising with technicians and workshop controllers
- Managing job cards, service administration and customer records
- Upselling vehicle health check repairs and additional work
- Maintaining high levels of customer satisfaction
- Achieving service department KPIs and targets
Experience Required
- Previous experience as Service Advisor / Aftersales Advisor
- Experience in automotive dealership, garage or service centre
- Strong customer service and communication skills
- Good IT and administration skills
- Ability to work in a fast-paced motor trade environment
- A full UK driving licence
Benefits
- 32 days annual leave including bank holidays
- Training and career development
- Staff discounts on servicing and parts
- Team events and company socials
- Modern digital service systems
If you are interested, please apply here. ....Read more...
Bodyshop Advisor / Customer Service Advisor Role:
- Salary up to £36,000 per annum
- Permanent role
I am currently working with a highly efficient and well equipped Bodyshop who are now looking for an experienced Bodyshop Advisor to join their busy site in Loudwater area.
Key Responsibilities as a Bodyshop Advisor / Customer Service Advisor:
- You will be responsible for the meet and greet of customers, bookings, courtesy car diary control, and customer updates.
- Liaising with third party companies such as insurance and car hire companies.
- As the first point of contact for customers the role requires a motivated and enthusiastic individual with excellent communication skills.
As a Bodyshop Advisor / Customer Service Advisor you will:
- Must have worked / or currently working within a similar role within an accident repair centre or within the Motor Trade.
- These tasks require excellent organisational skills with an attention to detail and a quality focus.
- You must have similar experience as an administrator or customer service advisor within the motor trade ideally within an accident reapir centre
If you are interested in finding out more get in contact by calling Piam Pishgoo on 01202 55291 / piam@holtautomotive.co.uk or send us your CV by Clicking Apply Now!
Bodyshop Administrator up to £36,000 Bodyshop Loudwater
Bodyshop Administrator / Bodyshop Advisor / Bodyshop Customer Service Advisor / Bodyshop CSA....Read more...
Bodyshop Advisor / Customer Service Advisor:
- Salary up to £40k + Bonus + Benefits
- Mon - Fri 45 hours
- Permanent Role
I am currently working with a highly efficient and well equipped Bodyshop who are now looking for an experienced Bodyshop Advisor to join their busy site in the Bushey area.
Key Responsibilities as a Bodyshop Advisor / Customer Service Advisor:
- You will be responsible for the meet and greet of customers, bookings, courtesy car diary control, and customer updates.
- Liaising with third party companies such as insurance and car hire companies.
- As the first point of contact for customers the role requires a motivated and enthusiastic individual with excellent communication skills.
As a Bodyshop Advisor / Customer Service Advisor you will:
- Must have worked / or currently working within a similar role within an accident repair centre to be considered for this role.
- These tasks require excellent organisational skills with an attention to detail and a quality focus.
- You must have similar experience as an administrator or customer service advisor within the motor trade ideally within an accident repair centre
If you are interested in finding out more get in contact by calling Piam Pishgoo on 01202 55291 or piam@holtautomotive.co.uk or send us your CV by Clicking Apply Now!
Bodyshop Administrator up to £40K Bodyshop Bushey
Bodyshop Administrator / Bodyshop Advisor / Bodyshop Customer Service Advisor / Bodyshop CSA....Read more...
Bodyshop Advisor / Customer Service Advisor Role:
- Salary up to £36,000 per annum + Bonus + Benefits
- 23 days holiday + bank holidays
- Additional days holiday per service year (up to 28 days)
- Pension scheme
- Permanent role
I am currently working with a highly efficient and well equipped Bodyshop who are now looking for an experienced Bodyshop Advisor to join their busy site in Weybridge area.
Key Responsibilities as a Bodyshop Advisor / Customer Service Advisor:
- You will be responsible for the meet and greet of customers, bookings, courtesy car diary control, and customer updates.
- Liaising with third party companies such as insurance and car hire companies.
- As the first point of contact for customers the role requires a motivated and enthusiastic individual with excellent communication skills.
As a Bodyshop Advisor / Customer Service Advisor you will:
- Must have worked / or currently working within a similar role within an accident repair centre or within the Motor Trade.
- These tasks require excellent organisational skills with an attention to detail and a quality focus.
- You must have similar experience as an administrator or customer service advisor within the motor trade ideally within an accident reapir centre
If you are interested in finding out more get in contact by calling Piam Pishgoo on 01202 55291 / piam@holtautomotive.co.uk or send us your CV by Clicking Apply Now!
Bodyshop Administrator up to £36,000 Bodyshop Weybridge
Bodyshop Administrator / Bodyshop Advisor / Bodyshop Customer Service Advisor / Bodyshop CSA....Read more...
Service Advisor / Automotive Service Advisor / Aftersales Advisor
Dartford, South East London
Salary: £31,000 basic + uncapped OTE of £38,000+
Join a busy, high-performing dealership as an experienced Service Advisor in Dartford.
Earn £31,000 basic with uncapped OTE of £38,000+ plus bonus and benefits.
MondayFriday hours, no weekends, and real career progression.
Apply now to take the next step in your automotive career.
Key Responsibilities
- Greet customers and manage all service bookings in a professional and friendly manner
- Ensure all vehicles are processed in line with company procedures and industry standards
- Plan and manage the Service Department diary to maximise workshop efficiency and technician utilisation
- Promote aftersales services, including servicing, repairs, and parts, to drive repeat business
- Deliver outstanding customer service and achieve high customer satisfaction scores (CSI)
- Upsell additional work, services, and products to meet revenue and profitability targets
- Maintain a professional appearance and represent the business to a high standard
Requirements
- Minimum 2 years experience as a Service Advisor / Aftersales Advisor within a franchised dealership
- Strong understanding of automotive aftersales, service processes, and customer care standards
- Excellent communication and interpersonal skills
- Target-driven with a proactive and positive can-do attitude
- Highly organised with the ability to manage a busy workload
- Full UK Driving Licence (required)
About You
- Customer-focused and committed to delivering exceptional service
- Professional, presentable, and motivated to succeed
- Ambitious with a desire to progress within the motor trade
- A strong team player who thrives in a fast-paced environment
Salary & Benefits
- £31,000 basic salary
- Uncapped OTE of £38,000+
- Performance-related bonus
- Company pension
- Life insurance
Working Hours
- Monday to Friday
- 8:00am 6:00pm
Apply Now If you are an experienced Service Advisor / Automotive Service Advisor / Aftersales Advisor / Service Receptionist looking to take the next step in your automotive career, we would love to hear from you.....Read more...
Parts Advisor
Job Title: Parts Advisor
Location: Croydon
Salary: Up to £39000 per annum
Are you an experienced Parts Advisor looking for an exciting opportunity with a leading commercial vehicle dealership? My client is seeking a motivated and customer-focused individual to join their team.
Parts Advisor Key Responsibilities:
- Assisting customers and workshop staff with parts enquiries and orders.
- Sourcing, pricing, and supplying parts efficiently.
- Managing stock levels and ensuring accurate inventory control.
- Liaising with suppliers to secure the best pricing and availability.
- Providing excellent customer service both face-to-face and over the phone.
What Were Looking for in a Parts Advisor:
- Previous experience as a Parts Advisor, ideally within a commercial vehicle or automotive dealership.
- Strong knowledge of vehicle parts and accessories.
- Excellent communication and customer service skills.
- Ability to work in a fast-paced environment and manage multiple tasks.
- Proficiency in using parts catalogues and dealership management systems.
Whats in It for You?
- Enhanced Overtime Rates
- Increased holiday allowance, further increased with service.
- Manufacturer training
- Opportunity to work with a respected commercial vehicle brand
- Career progression and training opportunities
- Supportive and friendly team environment
If you have the skills and experience to thrive in this role, wed love to hear from you, please apply via this advert.....Read more...
Senior Service Advisor Team Leader Opportunity (Automotive)
We are looking for a motivated Service Reception Team Leader to support and develop a team within a high-performing automotive Aftersales department in Maidstone.
ð LOCATION Maidstone, Kent
ð¼ JOB TYPE Full-Time | Permanent
ð° SALARY & BENEFITS
- £35,000 basic + OTE £40,000£45,000
- Departmental bonus scheme
- Customer satisfaction (CSI) bonus
- Upsell / performance bonus
- Saturdays paid in addition to basic salary
- Clear progression to Service Manager
- Supportive and professional working environment
ð ABOUT THE ROLE
This is a fantastic opportunity to join a main dealership Aftersales department in Maidstone as a Senior Service Advisor / Team Leader.
You will support the daily running of the Service Reception, leading a small team of Service Advisors while ensuring exceptional customer service, efficient workshop loading, and strong commercial performance.
This role is ideal for someone looking to step into leadership and build a long-term career within automotive management.
ð§ KEY RESPONSIBILITIES
- Support and lead a team of Service Advisors
- Oversee day-to-day Service Reception operations
- Deliver outstanding customer service and maintain high CSI scores
- Manage bookings, job allocation, and workshop coordination
- Drive upselling of additional work and services
- Handle customer queries and escalations professionally
- Monitor performance and support team development
- Work closely with Aftersales and senior management
ð¤ ABOUT YOU
- Experience as a Service Advisor or Senior Service Advisor within a main dealership
- Previous team leadership, mentoring, or supervisory experience (preferred)
- Strong customer service and communication skills
- Commercial awareness with upselling experience
- Organised and able to work in a fast-paced environment
- Ambitious and motivated to progress into a Service Manager role
â° WORKING HOURS
- Monday to Friday: 08:00 18:00
- 1 in 2 Saturdays (1 in 3 negotiable): 08:00 13:00
If youre an experienced Senior Service Advisor looking to take the next step into a leadership role, apply today to be considered for this opportunity in Maidstone.....Read more...
Are you passionate about delivering first-class customer service and keeping a busy workshop running smoothly? This is an excellent opportunity for an experienced Service Advisor to join a well-established automotive business in the Heathrow area. If you enjoy working in a fast-paced environment, building strong customer relationships and ensuring vehicles are serviced efficiently from booking through to completion, this could be the perfect next step in your career.Role Overview
Job Title: Service Advisor
Location: Heathrow area
Salary: £28,256.80 – £33,000 (DOE) + OTE up to £40,000
Hours: Monday to Friday plus 1 in 4 Saturdays 07:00–13:00
The Service Advisor Role: A world renowned dealership is seeking a customer-focused Service Advisor to support the day-to-day operation of a busy service department. This role plays a key part in ensuring an outstanding customer journey while maximising workshop efficiency and productivity. You will be the main point of contact for customers throughout the service and repair process, ensuring clear communication, accurate job scheduling, and high levels of satisfaction. The role also requires a commercial mindset, identifying opportunities to promote aftersales services while maintaining a customer-first approach. The business is committed to supporting career development, offering ongoing training and structured appraisals to help you continue developing your skills within the automotive industry.Key Responsibilities of the Service Advisor:
Acting as the main point of contact for customers throughout the service process
Ensuring a high level of customer satisfaction through professional communication and support
Managing workshop bookings and maintaining accurate workshop loading
Booking vehicles into the workshop in line with customer convenience and workshop capacity
Providing clear and accurate cost estimates for service and repair work
Producing job cards, invoices, estimates and supporting documentation
Keeping customers regularly updated on progress and completion times
Explaining completed work to customers and identifying appropriate upsell opportunities
Producing warranty job cards in line with manufacturer guidelines
Accurately categorising work including retail, warranty, internal and non-chargeable repairs
Liaising with the Parts Department to ensure required parts are available when needed
Skills & Experience:
Previous experience as a Service Advisor within the automotive industry is highly desirable
Excellent communication and interpersonal skills
Strong organisation and administration abilities
High attention to detail when producing documentation and managing customer information
Ability to work in a fast-paced environment while maintaining accuracy
Strong time management and prioritisation skills
A proactive, motivated approach with the ability to handle challenges with resilience
Benefits of the Service Advisor:
Competitive salary with bonus potential
Overtime opportunities
Birthday day off
23 days annual leave plus bank holidays
Life assurance (4x salary)
Branded uniform and boot allowance
Access to a wide range of employee discounts and perks
Auto-enrolment pension scheme
Enhanced maternity and paternity policies
Employee Assistance Programme and wellbeing support, including 24/7 online GP access
Mental health first aiders within the business
Toolbox insurance
Reward and recognition programmes
Structured annual appraisals and career progression opportunities
Manufacturer training and internal training academy access
Long service recognition
If you are an experienced automotive Service Advisor who thrives in a customer-focused environment and enjoys working in a busy, high-performing team, we would love to hear from you.Contact Sophie Ranson at E3 Recruitment for more information.....Read more...
Tudor Employment Agency are currently recruiting for Customer Service Advisor for our client based in Stafford, ST16, on a Permanent basis.This is an excellent opportunity for an aspiring or existing customer service advisor to broaden their skillset. The client offers luxury motorhomes and allied services including maintenance, repair and bespoke installation.Our client offers a robust personal development programme including both internal and external training: You will be funded on a NVQ in Customer Service and NVQ in Business Administration, as well as role-specific training to increase your brand and product knowledge.Experience within a car sales environment or similar would be highly advantageous.Benefits for a Customer Service Advisor:
Exceptional facilitiesExtensive personal development programme including NVQ in Customer Service and Business AdministrationJob progression availableChristmas bonus and company paid Christmas partyFriendly and nurturing teamNiche industry sectorStaff use of company motorhome for leisureCompany provided Jacket Potato lunches each FridayHealthcare including optical and dentalLife insuranceCompetitive pension
Salary for the Customer Service Advisor:£27,000 Dependant on experience and to be reviewed after 3 month probation periodAdditional bonus structure dependant on department performanceThe Customer Service Advisor must:
Have previous Customer Service experience Be professional in appearance and natureAn interest in cars, motorhomes or travel would be advantageousExperience / Knowledge of Keyloop or Kerridge would be advantageous
Duties of the Customer Service Advisor:
Take ownership of the customer and their vehicle from point of sale throughout the product lifeWork under the instruction of the Service Centre Manager and Operations ManagerMeet and greet all customers upon arrivalQualify the customer to achieve accurate diagnostic informationCommunicate with allied departments including the workshopCommunicate and approve any additional work needed on vehiclesManage the logistics and parking of all vehicles on siteUpsell allied products and servicesContinually update the CRM with accurate client details and vehicle historyRespond to any customer enquiries within two hours of receiptProvide reception cover as needed
Hours of work for a Customer Service Advisor:Monday-Friday, 8am-5pmMust work one out of three Saturdays, 9AM-1PMIn order to be considered for this position or for further information please contact our Commercial team on 01922 725445 extension 1003 or 1004 or submit your CV to commercial@tudoremployment.co.uk.Applicants can also register online by clicking the link - http://tinyurl.com/PERMF0RMFor information on all of our roles, please refer to www.tudoremployment.co.uk.#TeamTudor await your call!....Read more...
Automotive Customer Advisor Trafford Park, Manchester
I am looking for a motivated and organised Bodyshop Customer Advisor to be the first point of contact for their customers. In this role, youll help keep our busy repair centre running smoothly and ensure every customer receives the high level of service they expect.
What youll be doing:
- Managing all bodywork administration and receptionist duties
- Booking and overseeing the courtesy car diary
- Coordinating the recovery drivers diary
- Handling customer call-backs and enquiries
- Maintaining up-to-date knowledge of bodyshop procedures and clearly communicating these to customers
What were looking for:
- Experience in a busy accident repair centre, ideally with Autoflow experience
- Excellent organisational and administration skills
- Great communication skills and a positive, enthusiastic approach
- A strong attention to detail and focus on quality
Benefits
- Salary Circa £30,000
- Bonus available
- MondayThursday: 8:30am 5:30pm
- Friday: 8:30am 4:15pm
- No weekend work
Join a trusted, family-run accident repair centre with a reputation for excellence! My client, who have been established since the early 90s, is a North West-based, independent, family-run business that works alongside the UKs leading manufacturers, insurers, and fleets. They pride themselves on quality workmanship, manufacturer approvals, and preferred insurer status all delivered with a friendly, supportive team culture.
If youre an organised, people-focused individual who enjoys working in a fast-paced environment, wed love to hear from you!
To apply, please send us your CV by clicking apply now or by contacting Richard on 07590309374 / richard@holtautomotive.co.uk to discuss further.
Bodyshop Advisor £30,000 Bodyshop Manchester
Bodyshop Advisor, Bodyshop Administrator, CSA, Customer Service Advisor....Read more...
The role of a Customer Experience Specialist Service Advisor Apprentice expert:
Understanding your customers and the business
Developing knowledge of relevant regulations and legislation
Using appropriate resources and technology to meet the needs of customers
Keeping up to date with the most recent product information
Resolving challenges
Understanding the extended customer journey
Understanding how to apply different skills and behaviours in various different situations
Developing insights into customer behaviour including influencing factors such as loyalty, emotion and culture
Apply knowledge and skills to find solutions to complex challenges
Analyse service levels and develop options for improvement
Training:Working towards a Level 3 Apprenticeship as a Customer Experience Specialist Service Advisor Apprentice you will learn the key principles, practices and skills that underpin the role before further developing and applying your skills in more complex situations.
Training is delivered at the state-of-the-art Mercedes-Benz Apprentice Academy in Milton Keynes, via a block release programme. Training Outcome:Completing an apprenticeship is just the start of your career at Mercedes-Benz. Examples of some career paths our graduates have taken are:
Customer Support Executive
Front of House- Brand Representative
Customer Service expert leading to after sales, service advisor or parts advisor
Employer Description:Mercedes-Benz is a globally recognised company whose range includes some of the most valuable brands in the automotive industry.Working Hours :TBC by employer.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Initiative,Patience....Read more...
Parts Controller / Bodyshop Parts Advisor vacancy:
- Salary: Up to £35,000 per annum
- Overtime paid at time and a half
- Mon - Fri 8am - 5pm (Flexible), 1 hour lunch
- Great Family Feel Environment
- Permanent vacancy
I have a fantastic opportunity for an experienced Parts Controller / Bodyshop Parts Advisor to join an expanding team at a Bodyshop in the Chingford area.
Skills and experience required as a Parts Controller / Bodyshop Parts Advisor:
- Works together with colleagues to support the achievement of increased profit and sales
- Committed to achieving excellent customer relations and ensuring that customers expectations are exceeded
- Can demonstrate experience in a parts department, Dealership or Bodyshop backgrounds considered.
- A good technical understanding of how motor vehicles work and a willingness to keep technical knowledge updated in order to provide the most efficient service possible
- Knowledge of Advance is desirable
Parts Controller / Bodyshop Parts Advisor roles and responsibilities:
- Supplying workshop technicians with parts
- Ordering, booking out parts, invoicing, and taking payment
- Checking in parts deliveries
- Assisting with parts stock check
If you want to hear more about the Parts Controller / Parts Consultant role, please send us your CV by clicking apply now or by contacting Piam on 01202552915 / piam@holtautomotive.co.uk to discuss further.
Parts Controller / Parts Consultant £35,000 Chingford Bodyshop
Parts Advisor / Parts Consultant / Bodyshop Parts Coordinator....Read more...
Parts Advisor – Car Parts / Motor Factor
We are seeking an experienced Parts Advisor / Car Parts Sales Advisor to join a leading automotive aftermarket business specialising in the supply of car parts, vehicle accessories, and motor factor products to both trade and retail customers.
This is a great opportunity for someone with a background in automotive parts sales, motor factors, or vehicle components who enjoys working in a fast-paced, environment.
You'll be part of a friendly, supportive team with a strong reputation in the industry.
Location: Peterborough, Werrington, Whittlesey, Gunthorpe, Yaxley, Crowland, Thorney, Deeping St James, Northborough
Salary – Up to £35k Basic + Bonus + Pension + Benefits + 28 days hols inc BH
Key Responsibilities:
Handle inbound sales calls from trade and retail customers
Identify, advise, and sell the correct car parts, automotive accessories, and components
Accurately process parts orders using internal systems (MAM Autocat experience is a bonus)
Provide excellent customer service and manage product queries and returns
Support the team with dispatch coordination and general warehouse/admin tasks
Candidate Requirements:
Ideally experience in car parts sales, automotive customer service, or motor factor sales
Strong interest in vehicles and good knowledge of car parts
Excellent telephone manner and strong communication skills
Comfortable using Microsoft Office (Word, Excel, Outlook)
Experience using MAM Software, MAM Autocat, or similar cataloguing systems is desirable
Ability to manage multiple tasks and work as part of a team
Apply in Confidence:
To apply for this Parts Advisor / Car Parts Sales Person role please forward your CV to Robert Cox at Glen Callum Associates Ltd on or 07398 204832
Job Ref: 4275RCA Parts Advisor / Car Parts Salesperson....Read more...
An opportunity has arisen for a Service Advisor to join a well-established commercial vehicle dealership, delivering high-quality maintenance and repair solutions.
As a Service Advisor, you will act as the main liaison between customers and the workshop, ensuring service is managed efficiently and customers remain informed throughout the process.
This full-time permanent role offers basic salary range of £28,000 - £32,000 plus bonus of up to £4,000 (OTE £36,000).
You will be responsible for
? Acting as the primary point of contact for customers throughout the service journey
? Preparing jobs thoroughly to ensure vehicle concerns and service requirements are recorded accurately
? Advising customers of any outstanding recalls and arranging the necessary work
? Confirming the repair category such as retail, fleet or warranty before work begins
? Providing regular updates on vehicle progress while it is in the workshop
? Preparing costings for completed work and producing accurate invoices
? Processing walk-in bookings and managing service appointments
? Monitoring expected completion times and informing customers of any delays
? Maintaining accurate vehicle service histories and documentation
? Ensuring invoices and related records are stored correctly
? Ordering parts once approval for work has been received
What we are looking for
? Previously worked as a Service Advisor, Service Adviser, Service Receptionist, Service Administrator or in a similar role.
? Background in a customer service role.
? Proven experience in an automotive service environment, ideally HGV or light commercial vehicles.
? High level of attention to detail and accuracy when handling service documentation
? Strong problem-solving ability and practical technical awareness
? Working knowledge of Microsoft Office, including intermediate Excel skills
? Ability to analyse information such as workshop data and costing details
? Fluent written and spoken English
....Read more...
The JLR retail apprenticeship programme is geared toward training the right candidate to become a qualified Customer Service Advisor.
But what does a Customer Service Advisor do? A Customer Service Advisor deals directly with customers and acts as a go-between between the customer and Service Technicians/Mechanics, scheduling vehicle service work. They will handle administrative and customer relations aspects of service department operations.
Some of the duties include:
Interpreting customer concerns and comments and liaising with Service Technicians
Booking/scheduling vehicle services
Liaising with customers about any additional work required
Estimating time and costs associated with repairs
Handling customer complaints
Responding to customer requests
Tracking the vehicle through the workshop
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship. Please note, the Customer Service Advisor role varies slightly by employer based upon the specific needs within the location. As the main point of contact with our customers you will require exceptional communication skills with the ability to multi-task and meet their expectations. Application numbers for the JLR retail apprenticeship programme are high so we're looking for you to demonstrate why you stand out from the crowd. We're not looking for the finished article; rather we want to identify those people that are ambitious and demonstrate a willingness to learn, who are excited by the prospect of working with our fantastic, technologically advanced vehicles and really engage in the recruitment process. Key personal skills to demonstrate include:
A willingness to learn
Teamwork
Quality focus
Personal responsibility and resilience
Problem solving
Training:Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre. Successful applicants must be prepared to travel to the Jaguar Land Rover Academy, in Leamington Spa, to complete their apprenticeship training. All training-related costs are fully covered as part of the programme, including travel, accommodation, and meals. In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Jaguar Land Rover Academy. This apprenticeship combines off-the-job training with on-the-job learning, and you will be supported every step of the way. On successful completion of the one year programme, you will receive the following:
Level 2 Customer Service Practitioner Standard
JLR specific certifications
Training Outcome:
There are lots of opportunities to develop your career within our expanding retail network
Once qualified, the earning potential for a Customer Service Advisor is between £20,000 and £30,000, so it is worth considering the future opportunities beyond the apprenticeship
Your early development is carefully mapped through your apprenticeship journey with your learning focused toward achieving an industry recognised qualification
Embedded within your training are the JLR global training materials
This is the grounding for your future development within the network and our Learner Management System, Excellence will guide you through your short, medium, and long term career path
Employer Description:JLR is the UK's largest automotive manufacturer, built around two iconic British car brands: Land Rover, the world’s leading manufacturer of premium all-wheel drive vehicles; and Jaguar, one of the world’s premier luxury sports saloon and sports car marques. The company employs almost 38,000 people globally and supports around 275,000 more through our retailers, suppliers, and local businesses.
We are looking for people who share our passion to join our highly successful retail apprenticeship programme. We recognise the importance in identifying talented people to become the next generation of professional retail employees and help us achieve our ambitious growth plans.Working Hours :Monday - Friday, 08:30 - 17:30.
Possibility of Saturday workings and / or shifts.
Working week will be confirmed on application.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Non judgemental,Patience....Read more...
The JLR retail apprenticeship programme is geared toward training the right candidate to become a qualified Customer Service Advisor. But what does a Customer Service Advisor do? A Customer Service Advisor deals directly with customers and acts as a go-between between the customer and Service Technicians/Mechanics, scheduling vehicle service work. They will handle administrative and customer relations aspects of service department operations. Some of the duties include:
Interpreting customer concerns and comments and liaising with Service Technicians.
Booking/scheduling vehicle services.
Liaising with customers about any additional work required.
Estimating time and costs associated with repairs.
Handling customer complaints.
Responding to customer requests.
Tracking the vehicle through the workshop.
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship. Please note, the Customer Service Advisor role varies slightly by employer based upon the specific needs within the location. As the main point of contact with our customers you will require exceptional communication skills with the ability to multi-task and meet their expectations. Application numbers for the JLR retail apprenticeship programme are high so we're looking for you to demonstrate why you stand out from the crowd. We're not looking for the finished article; rather we want to identify those people that are ambitious and demonstrate a willingness to learn, who are excited by the prospect of working with our fantastic, technologically advanced vehicles and really engage in the recruitment process.
Key personal skills to demonstrate include:
A willingness to learn
Teamwork
Quality focus
Personal responsibility and resilience
Problem solving
Training:Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre. Successful applicants must be prepared to travel to the Jaguar Land Rover Academy, in Leamington Spa, to complete their apprenticeship training. All training-related costs are fully covered as part of the programme, including travel, accommodation, and meals. In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Jaguar Land Rover Academy. This apprenticeship combines off-the-job training with on-the-job learning, and you will be supported every step of the way. On successful completion of the one year programme, you will receive the following:
Level 2 Customer Service Practitioner Standard
JLR specific certifications
Training Outcome:There are lots of opportunities to develop your career within our expanding retail network. Once qualified, the earning potential for a Customer Service Advisor is between £20,000 and £30,000, so it is worth considering the future opportunities beyond the apprenticeship. Your early development is carefully mapped through your apprenticeship journey with your learning focused toward achieving an industry recognised qualification. Embedded within your training are the JLR global training materials. This is the grounding for your future development within the network and our Learner Management System, Excellence will guide you through your short, medium, and long term career path. Employer Description:JLR is the UK's largest automotive manufacturer, built around two iconic British car brands: Land Rover, the world’s leading manufacturer of premium all-wheel drive vehicles; and Jaguar, one of the world’s premier luxury sports saloon and sports car marques. The company employs almost 38,000 people globally and supports around 275,000 more through our retailers, suppliers, and local businesses. We are looking for people who share our passion to join our highly successful retail apprenticeship programme. We recognise the importance in identifying talented people to become the next generation of professional retail employees and help us achieve our ambitious growth plans. Working Hours :Monday - Friday, 08.30 - 17.30.
Possibility of Saturday workings and / or shifts.
Working week will be confirmed on application.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Initiative,Patience....Read more...
An opportunity has arisen for a Service Advisor to join a well-established commercial vehicle dealership, delivering high-quality maintenance and repair solutions.
As a Service Advisor, you will act as the main liaison between customers and the workshop, ensuring service is managed efficiently and customers remain informed throughout the process.
This full-time permanent role offers basic salary range of £28,000 - £32,000 plus bonus of up to £4,000 (OTE £36,000).
You will be responsible for
* Acting as the primary point of contact for customers throughout the service journey
* Preparing jobs thoroughly to ensure vehicle concerns and service requirements are recorded accurately
* Advising customers of any outstanding recalls and arranging the necessary work
* Confirming the repair category such as retail, fleet or warranty before work begins
* Providing regular updates on vehicle progress while it is in the workshop
* Preparing costings for completed work and producing accurate invoices
* Processing walk-in bookings and managing service appointments
* Monitoring expected completion times and informing customers of any delays
* Maintaining accurate vehicle service histories and documentation
* Ensuring invoices and related records are stored correctly
* Ordering parts once approval for work has been received
What we are looking for
* Previously worked as a Service Advisor, Service Adviser, Service Receptionist, Service Administrator or in a similar role.
* Background in a customer service role.
* Proven experience in an automotive service environment, ideally HGV or light commercial vehicles.
* High level of attention to detail and accuracy when handling service documentation
* Strong problem-solving ability and practical technical awareness
* Working knowledge of Microsoft Office, including intermediate Excel skills
* Ability to analyse information such as workshop data and costing details
* Fluent written and spoken English
Shifts:
* Weekly Hours: 44.5 hours
* Weekdays (Monday - Friday):* 7:00 AM - 4:00 PM
* 8:00 AM - 5:00 PM
* 9:00 AM - 6:00 PM
* Saturday: Every 3rd Saturday, 8:00 AM - 12:00 PM
What's on offer
* Competitive Salary
* 30 days annual leave including bank holidays.
* Additional leave based on service milestones.
* Employer pension scheme and various employee benefits.
* Personal accident cover
* Free Class IV MOT
* Mental Health Support
* Corporate uniform provided.
* Paternity pay - receive full pay for 2 weeks
* EV salary sacrifice scheme
* Cycle-to-work options
* Onsite Parking
* Earn a £1,500 Referral Bonus
* Paid Saturday shifts at enhanced rates.
* Multi-manufacturer training programmes and career development opportunities.
* Working within a supportive, family-oriented organisation.
This is an excellent opportunity for a Service Advisor to join a respected organisation and develop your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
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Working in an exciting and busy environment the Customer Service Advisor Apprentice will be the front-line support for the busy service department.
The apprentice will keep in close contact with the management staff at the dealership to update them on current customer affairs and relations.
The apprentice’s role will include the following:
Dealing with customers both face to face and by telephone
To process and solve customer service complaints
Look to promote continuous improvement in customer service
Training:Apprentices will be working and will be trained within the dealership and an advisor will visit at least every 4-6 weeks as part of a close support network to ensure that apprentices are both enjoying and succeeding in their course.
An apprentice’s training includes:
Industry recognised standard qualification
Level 1/2 Functional Skills in maths and English (if required)
Level 3 Customer Service Specialist Apprenticeship Standard
End-Point Assessment (EPA)
Training Outcome:
A full-time career within the automotive industry with many opportunities to progress to positions of authority within the dealership
Future prospects are endless
By having a highly regarded set of skills, apprentices can go on to develop their career within any other areas of commerce they may be interested in
Employer Description:From 7.5 to 44 tonnes, DAF is the market leader across all sectors in the UK - setting the industry standard for performance and productivity. DAF's commitment to operators is backed by our network - 139 dealers covering the country, providing a consistently high standard of advice, service and expertise to keep your DAF trucks up and earning.Working Hours :Monday - Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills....Read more...
Meeting and greeting customers and discussing the needs of their vehicle
Raising job cards
Liaising with Technicians in the workshop to check job status
Managing your customers and their journey with us through clear and regular communication
Training:This role will be based onsite in our Knowsley Truck dealership, where you will learn on the job and be mentored by an experienced Service Advisor. You will also attend online classes through Remit and complete assignments and coursework. There will be a tutor from Remit who will periodically come out to see you at our site. Training Outcome:On completion of this apprenticeship, you can expect to become a qualified Service Advisor, and from there you can continue progressing to Service Manager, General Manager, and beyond. Employer Description:We are eStar, the home of Mercedes‑Benz Trucks and Vans in the North West and North Wales. It is our mission to keep our customers and their businesses moving by providing exceptional service and using our technical expertise, while embracing the latest vehicle technology and contributing to a greener and more sustainable future.Working Hours :Monday to Friday, 08:00 - 16:30.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative....Read more...
Join our team as a Customer Advisor Apprentice and gain the best of both worlds, developing valuable experience across two key areas of our business: front-of-house customer Service and the technical world of parts. Through a combination of hands-on experience and structured training, you’ll build strong communication skills, gain a deeper understanding of our operations, and learn what it takes to deliver exceptional service to our valued customers.Why Apply?• You love engaging and talking with people• A vital, in-demand role that will give you future opportunities to progress• A supportive team committed to your growth• A nationally recognised qualification• Top-class training About You:• Positive and friendly attitude • A people person who loves working and communicating with their team and customers • Passionate and motivated• Committed to delivering exceptional customer serviceIf you are ready to develop your skills and start a career with real purpose and rewards, a Scania Customer Advisor Apprenticeship is your next step. Application is simple and quick. Apply today!Training:The qualification is aimed at individuals more advanced in their interpersonal skills and have experience of working with customers. The Customer Service Specialist Level 3 qualification will include Function Skills at Level 2 unless exemptions apply. Completion will lead to eligibility to join the Institute of Customer Service as an Individual membership at the professional level.Training Outcome:At Scania, we invest considerably in staff development and training and you can expect to receive comprehensive training to provide opportunities for career progression not only in the UK but throughout our Global Scania network.Employer Description:Scania are a world-leading provider of transport solutions, manufacturing heavy vehicles intended for long-distance haulage, regional and local distribution of goods as well as construction and emergency service vehicles, buses and coaches.Scania are a well-known global brand with production facilities in 11 countries in Europe, Asia and South America and assembly plants in 10 countries in Africa, Asia and EuropeWorking Hours :Monday - Friday 8am - 4:30pm.Skills: Communication skills,Organisation skills,Problem solving....Read more...
Leasing Consultant / Car Leasing Advisor / Vehicle Leasing Specialist
Location: Exeter
Salary: Up to £42,000 OTE per annum + £2,250 Fuel/Insurance Allowance
Working Hours: Mon-Fri 08:3018:00 (1-hour unpaid lunch), Saturday mornings on rota
Join a dynamic team as a Leasing Consultant guiding customers through an engaging and supportive car leasing journey. This is not cold-callingyour focus is on warm inbound leads from customers who have expressed interest. Youll help customers find the perfect car at a market-leading price, providing tailored guidance every step of the way.
Key Responsibilities
- Manage inbound leads and customer enquiries efficiently and professionally
- Follow the sales process to meet and exceed performance targets
- Build strong rapport with customers, understanding their individual needs and preferences
- Collaborate with funders, dealerships, and stakeholders to deliver a seamless leasing experience
- Organise and prioritise workload effectively, balancing multiple enquiries simultaneously
- Deliver outstanding customer service and guidance throughout the leasing process
Requirements / Skills
- Previous call experience is essential (outbound experience advantageous)
- Industry experience in automotive or leasing is a bonus but not required
- Strong communication skills, both verbal and written
- Highly motivated, results-driven, and passionate about customer satisfaction
- Attention to detail and ability to follow structured processes
Salary & Benefits
- Up to £42,000 OTE per annum
- £2,250 Fuel/Insurance allowance per year
- MondayFriday 08:3018:00, Saturday mornings on rota
- Career progression opportunities within a growing automotive/vehicle leasing business
- Friendly, professional, and supportive working environment
Why Apply?
- Work with warm leadsno cold calling required
- Help customers find the perfect car through a structured, consultative process
- Join a high-performing team with opportunities for development and growth
Apply Now If you are a driven and customer-focused individual looking to grow your career as a Leasing Consultant / Car Leasing Advisor, we want to hear from you. Apply today!....Read more...
Looking for a role where you can genuinely support people, solve problems, and enjoy a varied, fast-moving working day? Join a well-established organisation and become part of a friendly, supportive call centre team, where you’ll gain valuable office-based experience. In the Call Centre Advisor role, you will be:
Responding to customer enquiries through multiple communication channels including phone, email, Live Chat, and SMS Booking, amending, and managing customer appointments efficiently Making proactive outbound calls to optimise appointment schedules and promote relevant offers Accurately updating customer records and interactions within the CRM system Delivering a consistently professional, empathetic, and high-quality customer experience
To be successful in the Call Centre Advisor role you will need:
Previous experience in a customer service or call centre environment Confident IT skills, including Microsoft Word, Excel, and Outlook Ability to remain calm, professional, and solution-focused in busy or challenging situations Strong telephone manner, including handling sensitive or complaint-based calls Empathy and patience, particularly when supporting customers with communication difficulties Excellent attention to detail and a strong team-player mindset Flexibility to work a rotating shift pattern
This is a temporary position for approx. 3 month initially, offering full time hours on a 4-week rotating shift pattern, including 1 Saturday a month. You'll be based in modern, accessible offices in Llandudno, starting on an hourly rate of £12.21 per hour + benefits of weekly pay and holiday accrual.
If customer care truly matters to you, this could be the role you’ve been looking for. Please apply today.....Read more...
Working with a mentor
Observing and learning the current systems/IT in place to assist customer service
Will also carry out one week in six at Manufacturer College
Training:
Block release at Mercedes-Benz Uk, 1 week in 6
NVQ Level 3 in Customer Service Specialist
Training Outcome:To be become a fully qualified Service Advisor and continue to work with us in a small family run business.Employer Description:Specializing in Mercedes-Benz and AMG vehicles. Motor vehicle maintenance and repairs.Working Hours :Monday - Friday 8.30am to 5.00pm. May be required to adjust working hours to fulfil training commitments.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Team working,Initiative,Non judgemental,Patience....Read more...
Customer Service Advisor – Talke Salary: £25,400 + performance bonus (after 6 months)Due to continued growth, we are recruiting Customer Service Advisors to join a successful and expanding company based in Talke. This is an excellent opportunity to join a supportive, family-run business that prides itself on delivering outstanding customer service across the UK.With the company entering its 11th year of trading and exciting growth plans ahead, this is a great time to join a business that offers ongoing training, development and genuine career progression.Previous customer service experience is preferred; however, if you are confident on the phone, enjoy helping people and thrive in a fast-paced environment, this could be the role for you.
About the CompanyOur client is a leading independent company operating on a national basis. Customer service is at the heart of everything they do, and they have built a strong reputation for delivering a competitive service and exceptional customer care.They believe every employee is a valued part of the team and work hard to create a supportive and positive working environment.
Key Responsibilities
Handling a high volume of incoming customer callsResponding to customer queries via telephone and emailResolving customer issues efficiently and professionallyManaging and resolving complaints with empathy and understandingLiaising with external contractors to arrange resolutionsPromoting the benefits of the company’s services to customersSupporting with contract renewals and customer retentionMaintaining accurate customer records using the in-house system
Skills and Experience
Previous experience dealing with customers on the telephoneExcellent communication and listening skillsAbility to manage difficult calls and complaints professionallyPassion for providing excellent customer serviceStrong problem-solving skillsAbility to work in a fast-paced environmentGood PC and system skillsTeam player with a positive attitudeAbility to remain calm under pressureDue to the location, own transport is preferred
Working Hours
Week 1: 8:00am – 4:30pmWeek 2: 9:00am – 5:30pmWeek 3: 10:30am – 7:00pm1 in 3 Saturdays per month (9:00am – 5:00pm) with a day off in lieu
Package and Benefits
£25,400 salary plus performance bonus after 6 months20 days holiday plus Bank HolidaysOnsite parkingOngoing training and developmentExcellent career progression opportunitiesRecreational breakout areasCompany events and team daysEmployee recognition awardsSupportive and friendly working environment
If you are looking for a customer service role within a growing business that values its employees and offers long-term career opportunities, we would love to hear from youFollow us on twitter #awconsultingltdIn respect to the above role(s), Anderson Wright Consulting Ltd operates as an Employment AgencyCUSTOMER SERVICE ADVISOR – TALKE – £25,400 plus performance bonus....Read more...
Listening attentively to customers: understanding their needs, showing empathy and inspiring trust
Keeping the customer at the heart of all that we do
Keeping up to date with all Sky products and campaigns so that you can effectively support our customers and promote new and existing products
Delivering the best service in the country in every interaction
Working towards targets across several business measures
Training:Customer Service Practitioner Level 2.Training Outcome:While there’s no fixed career pathway after completing the programme, it provides a strong foundation for a range of next steps. Most apprentices naturally progress into Sales Advisor roles.Employer Description:Sky Plc is a British-based pan-European satellite broadcasting, on-demand Internet streaming media, broadband and telephone services companyWorking Hours :Rotational shift patterns Monday to Friday that can vary between 8am - 8pm, with possible shifts over the weekend.Skills: Communication skills,Customer care skills,Passion to sell,Thrives with targets,Confident communicator,Resilience,Enthusiastic about Sky,Flexible....Read more...
