Telecoms Account Manager
Context IT are seeking a driven, customer focused Account Manager for our Telecommunications Provider client based in London. As an Account Manager, you’ll form an integral part of their client facing team, acting as the first point of contact for a portfolio of between 80-100 SME clients.
As an Account Manager you will be reporting to Head of Sales and will work in tandem with the sales team to build direct relationships and ensure the longevity of key customers. You will be expected to maximise the potential of existing clients by understanding and identifying key requirements, whilst maintaining exceptional customer service throughout. This position is 80% account management, with 20% being new business (upselling/cross selling)
This is a fantastic opportunity for an Account Manager with some previous experience to quickly progress their career and join a business who offer significant training & progression opportunities.
Responsibilities include;
Build and maintain strong relationships with their existing clients.
Exceed expectations with a personable and proactive approach.
Develop proposals that encompass the customers’ needs and objectives
Build a strong pipeline based on Identifying opportunities with existing clients.
Becoming an industry expert, empathising, and relating to your customer’s needs.
Work alongside other departments to ensure end-to-end service
Becoming a trusted business advisor with your customers.
Experience/Qualifications:
Ideally, our client is seeking someone with previous Account Management experience with a proven ability to succeed in a competitive sales environment.
Experienced managing both Enterprise and SME clients within a Telecom/Connectivity provider.
Knowledge of Connectivity and/or Contact Centres would be hugely beneficial (Broadband/Ethernet, MPLS, WAN, LAN, VoIP, SIP, Gamma Horizon, 3CX, NFON, 8x8, Genesys Cloud etc.)
A strong customer focus mentality coupled with excellent communication and interpersonal skills is essential.
Hybrid - 1 day per week needed in their London office.
Paying up to 50k basic with double OTE
Must be eligible to work in the UK. ....Read more...
Telecoms Account Manager
Context IT are seeking a driven, customer focused Account Manager for our Telecommunications Provider client based in Stafford. As an Account Manager, you’ll form an integral part of their client facing team, acting as the first point of contact for a portfolio of between 80-100 SME clients.
As an Account Manager you will be reporting to Head of Sales and will work in tandem with the sales team to build direct relationships and ensure the longevity of key customers. You will be expected to maximise the potential of existing clients by understanding and identifying key requirements, whilst maintaining exceptional customer service throughout. This position is 80% account management, with 20% being new business (upselling/cross selling)
This is a fantastic opportunity for an Account Manager with some previous experience to quickly progress their career and join a business who offer significant training & progression opportunities.
Responsibilities include;
Build and maintain strong relationships with their existing clients.
Exceed expectations with a personable and proactive approach.
Develop proposals that encompass the customers’ needs and objectives
Build a strong pipeline based on Identifying opportunities with existing clients.
Becoming an industry expert, empathising, and relating to your customer’s needs.
Work alongside other departments to ensure end-to-end service
Becoming a trusted business advisor with your customers.
Experience/Qualifications:
Ideally, our client is seeking someone with previous Account Management experience with a proven ability to succeed in a competitive sales environment.
Experienced managing both Enterprise and SME clients within a Telecom/Connectivity provider.
Knowledge of Connectivity and/or Contact Centres would be hugely beneficial (Broadband/Ethernet, MPLS, WAN, LAN, VoIP, SIP, Gamma Horizon, 3CX, NFON, 8x8, Genesys Cloud etc.)
A strong customer focus mentality coupled with excellent communication and interpersonal skills is essential.
Hybrid - 1 day per week needed in their Stafford office.
Paying up to 50k basic with double OTE
Must be eligible to work in the UK. ....Read more...
Do you have experience in working within Housing or working with vulnerable people including homeless, mental health or substance misuse? Are you looking for an exciting new opportunity? Apply here!
My client is a Local Authority and they are looking for a Housing Advisor based on a permanent full time contract paying £34,000 - £37,000 dependent on experience. The role is based in Bristol and requires you to be able to commute to Temple St Bristol regularly.
The successful candidate will have
Some experience within Housing or Homeless Sector
Experience working with people with challenging behaviour including but not exclusive to homeless, mental health, substance misuse and domestic violence
Friendly and proactive personality who wants to help
Strong problem solving skills with an outcomes focused approach
The Housing Advisor's main duties are to :
To prevent and relieve homeless homlessness within the council
Assess the level of needs of people who present as homeless and create the correct pathway for them
Work with the public to support them and explain to them the referral process, if they are eligible and the councils position
Provide a high level of customer service to all which includes active problem solving issues, providing statutory advice and strive to achieve high housing outcomes
If you are looking an exciting new role within a local authority, apply here! ....Read more...
As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include;
- Actively approach your customers, engaging with them naturally
- Understand customer needs and provide appropriate solutions
- Work with colleagues across the store to help and support them
- Turn negative customer situations into positive outcomes
- Encourage customer feedback, share it with managers and use it to improve service
- Utilise all available tools and systems to maximise sales
- Have a full understanding of the processes relevant to your role and store
- Take personal responsibility for operating in a safe and legally compliant way
- Adhere to all policies & procedures relevant to your role
- You may be required to undertake other duties from time to time as we may reasonably require
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits;
- UK Notional hourly rate £12.21 per hour (Plus an £0.81 per hour, store specific location allowance)
- An award-winning pension scheme
- ShareSave options
- 6.6 weeks holiday
- Employee Assistant Programme
- Shopping discounts
- Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Customer Service Practitioner Level 2, alongside your daily roles and responsiblities.Training:Customer Service Practitioner Apprenticeship L2 including Functional Skills in Maths and EnglishTraining Outcome:Ongoing training and development. The expected duration of this apprenticeship is 15 months, however you will join the B&Q family on a permanent contract.Employer Description:As the UK's leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :24 hours per week, on a shift pattern basis, Monday-Sunday 7:00am-10:00pm, exact shifts to be confirmed.Skills: Team Working,Organisation Skills....Read more...
An opportunity has arisen for an HR Administrator to join a well-established housing organisation in London. This role offers excellent benefits and a salary of £32,750 + 5% bonus.
As HR Administrator you will play a key role in supporting the Human Resources department by managing day-to-day HR administrative tasks and providing essential support across the HR department. This includes handling HR queries, maintaining accurate employee records, coordinating recruitment processes, and supporting performance management initiatives. The role requires strong attention to detail, excellent communication skills, and the ability to multitask in a fast-paced environment.
If you are a HR professional looking for your next career step this is the role for you.
HR Responsibilities:
* HR Inbox Management: Serve as the first point of contact for all HR queries, ensuring efficient handling and timely responses.
* Record Keeping: Maintain accurate HR records, ensuring all documents are properly filed, scanned, and prepared for reporting purposes.
* Collaboration: Work closely with the HR team to meet customer satisfaction targets, ensuring efficient and effective HR service delivery.
* HR Advisor Support: Provide coverage for HR Advisors as needed, ensuring continuity and smooth HR operations.
Performance Management:
* Chase outstanding information, including notes and forms, to ensure all necessary performance management documentation is complete.
* Ensure relevant documents are distributed, scanned, and filed in a timely manner.
Recruitment & Onboarding:
* Support hiring managers throughout the recruitment process, ensuring clear and timely communication with candidates to maintain a strong employer brand.
* Prepare and process offer letters, contracts, and onboarding documentation, ensuring all paperwork is completed ahead of the candidates start date.
* Conduct new starter inductions in collaboration with HR colleagues, providing a seamless and welcoming onboarding experience.
Absence Management:
* Track and update employee absence records, chase any outstanding documentation, and ensure compliance with return-to-work procedures.
Learning & Development:
* Coordinate training sessions, corporate inductions, and development events in collaboration with the HR Advisor to ensure ongoing employee development.
What we are looking for:
* Previously worked as an HR Administrator, HR Assistant, HR Coordinator or in a similar role.
* Experience working in Human Resources, preferably in a generalist capacity.
* Experience using HR database systems.
* Hold CIPD Level 3 qualification (or actively working towards Level 3 CIPD).
* Excellent understanding of employment law.
* Strong organisational and communication skills.
Apply now for this exceptional HR Administrator opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
An opportunity has arisen for an HR Administrator to join a well-established housing organisation in London. This role offers excellent benefits and a salary of £32,750 + 5% bonus.
As HR Administrator you will play a key role in supporting the Human Resources department by managing day-to-day HR administrative tasks and providing essential support across the HR department. This includes handling HR queries, maintaining accurate employee records, coordinating recruitment processes, and supporting performance management initiatives. The role requires strong attention to detail, excellent communication skills, and the ability to multitask in a fast-paced environment.
If you are a HR professional looking for your next career step this is the role for you.
HR Responsibilities:
? HR Inbox Management: Serve as the first point of contact for all HR queries, ensuring efficient handling and timely responses.
? Record Keeping: Maintain accurate HR records, ensuring all documents are properly filed, scanned, and prepared for reporting purposes.
? Collaboration: Work closely with the HR team to meet customer satisfaction targets, ensuring efficient and effective HR service delivery.
? HR Advisor Support: Provide coverage for HR Advisors as needed, ensuring continuity and smooth HR operations.
Performance Management:
? Chase outstanding information, including notes and forms, to ensure all necessary performance management documentation is complete.
? Ensure relevant documents are distributed, scanned, and filed in a timely manner.
Recruitment & Onboarding:
? Support hiring managers throughout the recruitment process, ensuring clear and timely communication with candidates to maintain a strong employer brand.
? Prepare and process offer letters, contracts, and onboarding documentation, ensuring all paperwork is completed ahead of the candidates start date.
? Conduct new starter inductions in collaboration with HR colleagues, providing a seamless....Read more...
As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include;
- Actively approach your customers, engaging with them naturally
- Understand customer needs and provide appropriate solutions
- Work with colleagues across the store to help and support them
- Turn negative customer situations into positive outcomes
- Encourage customer feedback, share it with managers and use it to improve service
- Utilise all available tools and systems to maximise sales
- Have a full understanding of the processes relevant to your role and store
- Take personal responsibility for operating in a safe and legally compliant way
- Adhere to all policies & procedures relevant to your role
- You may be required to undertake other duties from time to time as we may reasonably require
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits;
- UK Notional hourly rate £12.21 per hour
- An award-winning pension scheme
- ShareSave options
- 6.6 weeks holiday
- Employee Assistant Programme
- Shopping discounts
- Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Customer Service Practitioner Level 2, alongside your daily roles and responsiblities.Training:Customer Service Practitioner Apprenticeship L2 including Functional Skills in Maths and English.
Training schedule has yet to be agreed. An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying. Details will be made available at a later date.Training Outcome:Ongoing training and development. The expected duration of this apprenticeship is 15 months, however you will join the B&Q family on a permanent contract.Employer Description:As the UK's leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :22.5 hours per week - Monday - Sunday, between the hours 7am and 10pm. Exact shifts to be confirmed.Skills: Team Working,Organisation Skills....Read more...
Norwegian Speaking Customer Service Advisor | Move to PortugalHow would you like to represent one of the favorite brands of millions of customers around the world? Don't miss this opportunity and join our team of experts in Lisbon, Portugal where friendliness and good humor are values just as important as work ethic. This Swedish company specializes in the design and retail sale of furniture and decorative objects ready to install or in kits to assemble. It offers a wide range of aesthetic and functional furnishing products at prices accessible to the greatest number of people and to all budgets.Relocation package:• Accommodation provided • Assistance in obtaining your Portuguese social security number and opening a bank account.In addition to all this, you will receive:• Performance bonuses • Meal allowance (Food card) • Full-time contract (40 hours per week / 8 hours per day / 2 days off) • Ongoing training provided by the company • Private medical insurance • 22 days of paid vacation + public holidays • Career evolution • Many other advantagesWhat will be asked to do ?• You will be the first point of contact for customers and will be asked to their queries by phone and/or email. • Identify customer needs.Am I eligible ?• Hold a European passport or identity card • Native Norwegian/C2 level (spoken and written) • The training will be given in English; you must have a minimum B2 level in English. • Have the ability to multi-task as you will be speaking to clients/prospects via phone and emailsWhat is the next step ?Apply now and get interviewed!....Read more...
Norwegian Speaking Customer Service Advisor | Move to PortugalHow would you like to represent one of the favorite brands of millions of customers around the world? Don't miss this opportunity and join our team of experts in Lisbon, Portugal where friendliness and good humor are values just as important as work ethic. This Swedish company specializes in the design and retail sale of furniture and decorative objects ready to install or in kits to assemble. It offers a wide range of aesthetic and functional furnishing products at prices accessible to the greatest number of people and to all budgets.Relocation package:• Accommodation provided • Assistance in obtaining your Portuguese social security number and opening a bank account.In addition to all this, you will receive:• Performance bonuses • Meal allowance (Food card) • Full-time contract (40 hours per week / 8 hours per day / 2 days off) • Ongoing training provided by the company • Private medical insurance • 22 days of paid vacation + public holidays • Career evolution • Many other advantagesWhat will be asked to do ?• You will be the first point of contact for customers and will be asked to their queries by phone and/or email. • Identify customer needs.Am I eligible ?• Hold a European passport or identity card • Native Norwegian/C2 level (spoken and written) • The training will be given in English; you must have a minimum B2 level in English. • Have the ability to multi-task as you will be speaking to clients/prospects via phone and emailsWhat is the next step ?Apply now and get interviewed!....Read more...
The role of a Customer Service Advisor is vital to the smooth running of the aftersales department.
Duties will include:
Using systems, equipment and technology to meet the needs of your customers
Using a range of questioning skills, including listening and responding in a way that builds rapport
Understanding the difference between internal and external customers
Knowing the internal policies and procedures, including any complaints processes and digital media policies
Understanding the different needs and priorities of your customers and the best way to manage their expectations
Understanding your role and responsibilities
Knowing the targets and goals you need to deliver against
Training:
Level 2 Retailer Apprenticeship Standard qualification
Functional Skills in maths and English, if required
Training schedule has yet to be agreed. Details will be made available at a later date
With mentoring, support and monitoring whilst at work, combined with residential training, you will gain the knowledge, skills & behaviours required to achieve the qualification from working with some highly skilled professionals.
Residential training, all travel, and accommodation costs are covered by the employer. Training Outcome:
Once qualified, the right candidate can progress within the company.
Employer Description:Our approach to technology is always dynamic, never static. Rather than applying technologies in their existing forms, we see them as inspiring starting points for new developments. Always projecting forward, we think creatively and laterally, re-working and re-imagining the latest advancesWorking Hours :Monday - Friday, between the hours of 8.00am - 6.00pm.
Saturdays may be required on a rota basis.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
The Service department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty.
This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work.
Every day is different within the Service Department so the role will vary.
Some duties on a day-to-day basis may include:
Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us
Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims
Teamwork: Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience
Promotion: Assisting with the sale of accessories and service plans
Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service.
We are looking for people who are passionate about our industry and our brand.
Some of the personal skills that you should think about showing us in your application are:
Enthusiasm and willingness to learn
Teamwork
Strong communication
Customer Service
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship.Training:
Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre
Our expert trainers will guide you through the training programme using a combination of e-learning, classroom learning and practical application
In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre
This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications
On successful completion of the one year programme, you will receive the following:
Level 2 Customer Service Practitioner Apprenticeship Standard
Brand specific certifications
Training Outcome:
Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities
Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Customer Service Assistant is between £20,000 and £30,000, so it is worth considering the future opportunities beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes
Employer Description:ŠKODA is driven by something different. What are you driven by? We are looking for ambitious, dynamic, and enthusiastic people to join our apprenticeship programme. If you are customer focused, forward thinking and want to learn, then we can give you the life and technical skills you need to be part of our team.Working Hours :Monday - Friday, 08:30 - 17:30.
Possibility of Saturday workings and / or shifts.
Working week will be confirmed on application.Skills: Communication skills,Attention to detail,Customer care skills,Administrative skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Customer Success Relationship Manager Salary: £25,000 + bonus (Showing please!)Location: Hybrid – Wilmslow office
We are Citation – One of the UK's biggest providers of Health and Safety, HR, Employment Law and ISO Services to businesses. We are part of the Citation Group which has over 60,000 clients who love us, need us and want to buy more from us. Having acquired 13 businesses over the last 4 years which offer products and services that our clients need and want; we’re only interested in future growth; we’re not finished yet.
As a result, we are looking to expand our Customer Success team and we are looking for the absolute best to join us. We pride ourselves on our high levels of customer service, professional conduct, and our friendly working environment.Our Customer Success Relationship Managers are a team who all strive to have a positive influence on the Client Journey and experience they have through the Citation Services. We are truly passionate to assist clients where we can with a one-team ethos to also support each member of the team and our colleagues around the business. As a Customer Success Relationship Manager, we are pivotal to supporting the business in achieving their goals through the retention of clients, identifying uplift opportunities, and ensuring the customer engagement levels with service are maximised with all our client interactions. There is varied experience throughout the team but if you are successful, you have the full team support to understand the role and be the best you can be.
What will I be responsible for?• Ensuring that your customers are welcomed to Citation and have an exceptional onboarding experience that sets them up ready to use their new services.• Enable your customers to get full use of their products and services, understanding their requirements and maximising opportunities.• Ensuring the timely and successful delivery of our solutions according to the customers’ needs and objectives.• Identifying issues that are on the horizon and working collaboratively with your customer and our colleagues in other areas to prevent them coming to fruition.• Operating as the main point of contact for any matters specific to your clients, this may include queries, info on other products, administration of accounts and expressions of dissatisfaction or complaints.• Identifying and growing opportunities within your customer base and collaborating with internal teams to ensure growth and retention attainment.• Building and maintaining strong, long-lasting client relationships, working closely with other areas of the business to resolve issues for your customers.• Developing a trusted advisor relationship with key stakeholders and executive sponsors.• Contacting customers at relevant touchpoints to complete care calls.• Assisting with high-severity requests or issue escalations as needed.
Who are we looking for?• The successful candidate will have a Customer Success, Account Management and/or Customer Service experience, and be able to demonstrate the ability to communicate, present and influence effectively at all levels of the organisation.• You will love to find solutions, have a positive mindset and a natural ability to turn a situation around. You will be curious by nature and determined to find the best way forward for your customers.
Hit 'Apply' now to forward your CV.....Read more...
Customer Success Relationship Manager Salary: £25,000 + bonus (Showing please!)Location: Hybrid – Wilmslow office
We are Citation – One of the UK's biggest providers of Health and Safety, HR, Employment Law and ISO Services to businesses. We are part of the Citation Group which has over 60,000 clients who love us, need us and want to buy more from us. Having acquired 13 businesses over the last 4 years which offer products and services that our clients need and want; we’re only interested in future growth; we’re not finished yet.
As a result, we are looking to expand our Customer Success team and we are looking for the absolute best to join us. We pride ourselves on our high levels of customer service, professional conduct, and our friendly working environment.Our Customer Success Relationship Managers are a team who all strive to have a positive influence on the Client Journey and experience they have through the Citation Services. We are truly passionate to assist clients where we can with a one-team ethos to also support each member of the team and our colleagues around the business. As a Customer Success Relationship Manager, we are pivotal to supporting the business in achieving their goals through the retention of clients, identifying uplift opportunities, and ensuring the customer engagement levels with service are maximised with all our client interactions. There is varied experience throughout the team but if you are successful, you have the full team support to understand the role and be the best you can be.
What will I be responsible for?• Ensuring that your customers are welcomed to Citation and have an exceptional onboarding experience that sets them up ready to use their new services.• Enable your customers to get full use of their products and services, understanding their requirements and maximising opportunities.• Ensuring the timely and successful delivery of our solutions according to the customers’ needs and objectives.• Identifying issues that are on the horizon and working collaboratively with your customer and our colleagues in other areas to prevent them coming to fruition.• Operating as the main point of contact for any matters specific to your clients, this may include queries, info on other products, administration of accounts and expressions of dissatisfaction or complaints.• Identifying and growing opportunities within your customer base and collaborating with internal teams to ensure growth and retention attainment.• Building and maintaining strong, long-lasting client relationships, working closely with other areas of the business to resolve issues for your customers.• Developing a trusted advisor relationship with key stakeholders and executive sponsors.• Contacting customers at relevant touchpoints to complete care calls.• Assisting with high-severity requests or issue escalations as needed.
Who are we looking for?• The successful candidate will have a Customer Success, Account Management and/or Customer Service experience, and be able to demonstrate the ability to communicate, present and influence effectively at all levels of the organisation.• You will love to find solutions, have a positive mindset and a natural ability to turn a situation around. You will be curious by nature and determined to find the best way forward for your customers.
Hit 'Apply' now to forward your CV.....Read more...
Purpose of Post
To support the HR department by assisting with routine HR processes, queries, administration and managing the HR mailboxes.
To work closely with the HR BPs, HR Advisors, HR Coordinator and Payroll team to ensure that administrative HR processes and Payroll are carried out efficiently and in a timely manner.
To provide a high level of customer service to internal and external customers.
Duties
To assist HR BPs & HR Advisors with routine HR administrative processes and payroll administration.
To assist in the administration of recruitment drives and pre-employment checks as required.
To monitor the recruitment inbox; answer recruitment queries, save applications, invite candidates to interview and all appropriate correspondence to relevant parties as required.
To be responsible for ensuring all staff (established, hourly paid and casuals) have provided all pre-employment documents as required under the direction of the HR Coordinator/HR Advisors.
To draft HR-related letters or documentation under the guidance of the HR Advisor and HR BP where appropriate.
To assist in maintaining and updating organisational charts on a monthly basis and any other databases or spreadsheets monitoring staff changes.
To update HR systems promptly with sickness absences, special leave requests, unpaid leave, maternity leave, changes in address, names, DBS checks and any requested changes to ensure the HR system reflects all employee information accurately.
To assist the HR Advisor in the production of reports on Fixed Term Contracts, Probation, Long Service, Work Permit, Maternity and DBS. Check if due dates are coming up for expiry and inform or chase up the relevant manager.
To provide administrative support on HR & Departmental projects as allocated by the HR BP.
To assist in maintaining the HR intranet site for the Guildhall School and ensure all information is current and accurate.
To support the payroll team in their weekly processing of Casuals, unsocial hours and overtime payments, and complete payroll runs independently on an ad hoc basis where needed.
To support the efficient functioning of the department, by helping to maintain the general office and its systems to adequate standards.
Actively seek to implement the City of London’s Occupational Health and Safety Policy in relation to the duties of the post, and at all times give due regard to the health and safety of both themselves and others when carrying out their duties.
Actively seek to implement the City of London’s Equal Opportunity Policy and the objective to promote equality of opportunity in relation to the duties of the post.
To undertake any other duties that may reasonably be requested appropriate to the grade.
Training:You will be supported to achieve the HR Support Level 3 apprenticeship. Theoretical training will be Biweekly with the support of the training provider. Practical training and support will be given in the workplace allowing you to embed your learning in the working environment. You will receive hours 6 per week to support with your apprenticeship studies.Training Outcome:On successful completion of the apprenticeship, we aim to offer a permanent role within the team if a position is available. Alternatively, we shall endeavour to secure an alternative position within the City of London Corporation.Employer Description:The City Corporation with a rich history that precedes parliament, the City Corporation has been an ever constant throughout history adapting in order to meet modern demands of the City it serves, and is home to some of the world’s most striking modern architecture. The City of London Corporation forms part of London as a whole, along with the 32 London Boroughs who have responsibility for local government services within their local area. Based at the Guildhall the City Corporation looks after and promotes the City of London.Working Hours :09.30 – 17.30 with 60 min unpaid lunch – Monday - Friday
(Hours can be flexible i.e. 09.00 – 17.00 with 60 min unpaid lunch – Monday - Friday or 10.00 – 18.00 with 60 min unpaid lunch – Monday – Friday)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Non judgemental,Patience....Read more...
Telemarketing Executive
Coventry
£27,000 - £30,000 Basic +( OTE £32’000) + Company Bonus + Training + Company Van + Sick Pay + Bonus + Flexi Time + Pension + No Weekend Work “IMMEDIATE START
Step into this Telemarketing Executive position and work for a secure company for the long term. Working in a family feel business that can offer you stability and longevity within a recession proof industry. Join a stable, long term career in a friendly and supportive work environment
This established business is now recruiting a Telemarketing Executive due to growth. If you have good customer service / sales experience and want to be appreciated for your hard work then hit apply now! Work with good people in an interesting role for a great company recognised in the industry as leaders.Your Role As A Telemarketing Executive Will Include:
* Finding New Potential Clients* Working With The Sales Team* Outbound Calling / Emailing* Office Based Role As A Telemarketing Executive You Will Need To Have:
* Prior Sales / Customer Service Experience
* Confident Using IT Packages / CRM’s
* Commutable To Leamington SpaIf this sounds like you call Charlie Auburn on 02038137949 for IMMEDIATE CONSIDERATION or hit apply now.
Keywords: Telemarketing Executive, Telemarketing, Telesales, Sales, Customer Service Advisor, Internal Sales Engineer, New Business, Business Development, Recruitment Consultant, Account Manager, Coventry, Leamington Spa, Midlands,
This vacancy is being advertised by Future Engineering Recruitment Ltd. The services of Future Engineering Recruitment Ltd are that of an Employment Agency. Future Engineering Recruitment Ltd can only accept applications from candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed.We will endeavour to respond to all applicants however due to the sheer volume of response, we can only guarantee that candidates who have been shortlisted will be contacted....Read more...
The Service department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty.
This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work.
Every day is different within the Service Department so the role will vary. Some duties on a day-to-day basis may include:
· Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us.
· Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims.
· Teamwork: Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience.
· Promotion: Assisting with the sale of accessories and service plans.
Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service.
We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:
· Enthusiasm and willingness to learn
· Teamwork
· Strong communication
· Customer Service
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship.Training:Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre.
Our expert trainers will guide you through the training programme using a combination of e-learning, classroom learning and practical application.
In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre.
This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications.
On successful completion of the one year programme, you will receive the following:
· Level 2 Customer Service Practitioner Standard
· Brand specific certificationsTraining Outcome:Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.
Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Customer Service Assistant is between £20,000 and £30,000, so it is worth considering the future opportunities beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes.Employer Description:Throughout Volkswagen we have a rigorous commitment to quality and excellence. Our products are highly acclaimed, our processes for distribution and support services are world class and we have some of the most technologically advanced resources in any industry.
The Volkswagen Apprenticeship Programme is designed to train and develop apprentices to keep pace with advancing technology and high levels of customer service. This is an exciting and challenging opportunity to receive formal qualifications through extensive product training whilst in full-time employment at one of our retailers.Working Hours :Monday – Friday. 0830 – 1730.
Possibility of Saturday workings and / or shifts.
Working week will be confirmed on application.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
The Service department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty.
This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work.
Every day is different within the Service Department so the role will vary. Some duties on a day-to-day basis may include:
· Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us.
· Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims.
· Teamwork: Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience.
· Promotion: Assisting with the sale of accessories and service plans.
Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service.
We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:
· Enthusiasm and willingness to learn.
· Teamwork.
· Strong communication.
· Customer Service.
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship.Training:Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre.
Our expert trainers will guide you through the training programme using a combination of e-learning, classroom learning and practical application.
In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre.
This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications.
On successful completion of the one year programme, you will receive the following:
· Level 2 Customer Service Practitioner Standard.
· Brand specific certifications.Training Outcome:Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.
Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Customer Service Assistant is between £20,000 and £30,000, so it is worth considering the future opportunities beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes.Employer Description:Throughout Volkswagen we have a rigorous commitment to quality and excellence. Our products are highly acclaimed, our processes for distribution and support services are world class and we have some of the most technologically advanced resources in any industry.
The Volkswagen Apprenticeship Programme is designed to train and develop apprentices to keep pace with advancing technology and high levels of customer service. This is an exciting and challenging opportunity to receive formal qualifications through extensive product training whilst in full-time employment at one of our retailers.Working Hours :Monday – Friday. 0830 – 1730.
Possibility of Saturday workings and / or shifts.
Working week will be confirmed on application.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Our client – International consultancy is looking for Senior SAP SD Managing Consultant to join their team on a permanent basis. The role is remote however, travel would be required, and you would need to be based in Germany.
Working with the client means contributing to high-impact projects in a global setting where your skills, expertise, and dedication will be recognized. You will play a key role in shaping strategic initiatives, leveraging SAP’s latest innovations.
Here, you’ll have the opportunity to make a tangible difference for leading organizations while advancing your career within a vibrant, supportive, and innovative environment.
Your Role
As a leader within our SAP S/4HANA practice, you will:
Drive SAP S/4HANA implementations across the full project lifecycle, focusing on areas such as Sales (SD) and Customer Service (CS).
Analyze business needs, identify relevant SAP features, and recommend best practices to optimize processes and deliver exceptional value.
Lead the planning, preparation, and execution of Fit-Gap and Fit-to-Standard workshops to align business requirements with SAP solutions.
Develop and tailor solution designs for identified gaps, ensuring improved business processes and efficient execution.
Act as a trusted advisor and sparring partner for clients, providing expert guidance on project strategies while managing overall project delivery.
Your Profile
To succeed in this role, you will bring:
A degree in Business Administration, Business Informatics, or a related field; alternatively, equivalent expertise gained through significant professional experience and continuous learning.
Proven experience in 3-5 full project lifecycles with a focus on SAP modules such as Sales and Distribution (SD) and Customer Service (CS).
Deep expertise in Sales & Distribution Execution and/or Customer Service, with the ability to design and implement solutions that drive business success.
Hands-on experience with SAP S/4HANA projects and/or relevant SAP certifications, demonstrating your familiarity with cutting-edge ERP solutions.
Strong communication and stakeholder management skills, enabling you to build trust and establish credibility with clients and team members alike.
By joining the client, you’ll be at the forefront of delivering transformative solutions to global leaders, equipped with the tools, support, and opportunities needed to excel in your career.
If you or someone in your network matches this profile, For more information - please apply for this job or send your CV directly and I will call you back to provide you with more details.
Cavendish (Recruitment) Professionals Ltd are proud to be an equal opportunity employer and we believe that inclusivity begins with the candidate experience. All qualified applicants will receive consideration for employment regardless of, gender, race, age, sexual orientation, religion, or belief.....Read more...
St George’s Primary School in Scarborough are seeking to appoint a hardworking, quick learner with the ability to adapt to change as a motivated Administration and Customer Service Apprentice to join the office team at the school in Overdale, Eastfield, Scarborough.
You will be expected to be a team player and contribute to the school’s administrative, customer and support services and be the first point of contact for our parents and visitors on reception.
We would like you to:
Undertake reception and telephone duties with accuracy
Ensure that all visitors are warmly and professionally welcomed
Maintain accurate manual and computerised records, therefore have a good level of IT skills
Maintain stock and supplies, cataloguing and distributing as required
Provide general administrative and low-level financial support, therefore essential to have both maths and English of GCSE Grade 4 (C) or above
Effectively contribute to the overall ethos, work and aims of our school
We can offer:
A happy vibrant environment with the opportunity to learn a varied school office administrative and customer service role
Kind and caring ethos with high expectations
Support in your development through our personalised mentoring and coaching
A committed, cohesive, enthusiastic and supportive Trust team.
Training:Level 3 Business Administrator Apprenticeship Standard:
This is an Advanced Apprenticeship in Business Administration and will include a combination of on and off the job training in the workplace
You will have monthly mentoring and guidance at work from a Craven College Learning & Development Advisor alongside weekly college attendance
Where a business administrator has not already achieved Level 2 English and maths (or equivalent), they must do so before taking the end-point assessment
After approximately 18 months you will be entered to undertake an End Point Assessment, to complete your Apprenticeship
Training Outcome:
Possibility of permanent employment and going on to complete further qualifications
Employer Description:St Cuthbert’s Roman Catholic Academy Trust is made up of a group of fifteen schools including the secondary schools St Mary’s College in Hull, St Augustine's in Scarborough and thirteen primary schools: in Hull there is St Mary Queen of Martyrs, Endsleigh Holy Child, St Vincent's, St Richard's, St Thomas More, St Anthony's and St Charles' and then in Scarborough St Peter's primary, St George's primary, Our Lady & St Peter's in Bridlington, St John of Beverley primary, St Mary's Market Weighton and St Mary & St Joseph in Pocklington.
All of the schools are working together to provide the best opportunities for every child.Working Hours :Monday - Thursday, 8.00am - 4.00pm and Friday, 8.00am - 3.30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Team working,Initiative,Patience....Read more...
Working at Adam Hayes as an apprentice your key responsibilities will be:
Accompany viewings
Dealing with telephone enquiries and email leads
Registering enquiries and arranging appointment
Closing deals to secure the property rental
Follow up enquiries.
Coordinating move-ins
Processing payments
Working as part of a team and assisting other team members
Canvassing and self-generating business
Any other duties as deemed necessary
Training:
Level 2 Junior Estate Agent Apprenticeship Standard
Training schedule has yet to be agreed
All training will be delivered remotely
Training Outcome:
For the right person, there is the opportunity to secure full-time employment and progress to higher-level qualifications
Employer Description:Adam Hayes was set up during the economic downturn of 2009 by the two founders of the company, alongside a part time secretary, a self-employed mortgage advisor, and a tight financial budget. Over the years we have gained a strong market presence that specialises in a range of property services including Residential and Commercial Sales and Lettings, Property Management, and Financial Services. Today we have three thriving high street offices, in North Finchley, East Finchley and Finchley Central. Our philosophy of continually improving the way we operate has been fundamental in our growth and has allowed us to establish ourselves as a credible agent within our industry. This has been achieved by working with our clients and anticipating their every need allowing us to provide an outstanding level of customer service by offering a personal, professional, and respectful approach to everyone we engage with. Our company is built on three core values, being Progressive, Dependable and Committed, which prominently features in all three of our offices and has allowed us to establish ourselves as one of the leading independent Estate Agents in London. With a high number of our competitors closing due to the tough economic climate, our proactive approach, hard work and embracement of innovative technology has catapulted us to become a market leader in North London.Working Hours :Monday- Friday, 8.30am- 5.00pm
Saturday, 10.00am- 4.00pm
Working 5 days a week with a day off in the week to allow for Saturday working.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Administrative skills,Initiative....Read more...
As a Sales Advisor Apprentice at Clearcut Accounting, you will:
Engage with clients to understand their needs and preferences
Build and maintain strong relationships with clients through effective communication
Promote Clearcut Accounting's services and assist clients in finding solutions
Keep up-to-date with our product offerings and industry trends
Work towards and achieve sales targets set by the company
You'll receive on-the-job training and development opportunities. We offer staff expenses, holidays, travel opportunities, and a supportive work environment.
How you will be supported:
Full training and support will be provided by The Growth Company to help you achieve your apprenticeship and reach your full potential in your role
What will happen next:
New applicants to The Growth Company who meet any basic entry requirements of the role will be contacted within two working days to be invited to meet a member of our team
You will then have the opportunity to find out:
More about this vacancy and any others you are suitable for
Any training you need to complete
What the next steps will be:
How you could get there:
If you would be catching public transport for this role, visit the Journey Planner on www.tfgm.com to see how you would get there and how long it would take.Training:
Full apprenticeship training provided, working towards an Intermediate Level Apprenticeship gaining a Level 2 customer Service Practitioner qualification
You'll receive on-the-job training
Training Outcome:
Possible progression within the company and progression onto the next level apprenticeship
Employer Description:Established in 2000, Clearcut Accounting is a leading accounting firm with a strong presence across the UK. We offer exceptional workplace culture, career growth opportunities, and regular team socials. Join us and be part of a dynamic team dedicated to excellence.Working Hours :Monday - Friday, 9.00pm - 5.00pm.Skills: Communication skills,Team working,Resilience,Passion for sales,Relationship building skills,Time management skills....Read more...
1. Using HR systems to keep records, providing relevant HR information to the organisation and working with the council on their reward and benefits package. 2. Accessing information systems to maintain accurate and timely information for team members working on key projects and programmes of work. 3. Acting as a responsive and helpful point of resolution for enquiries and queries to the team, and across the wider local authority, prioritising and appropriately dealing with or redirecting communications in a timely manner. 4. Supporting the Reward & Benefits Business Partner with the supervised delivery of the council’s job evaluation scheme. 5. Supporting the Reward & Benefits Business Partner with the development of a localised benefits package for employees. 6. Supporting the Reward & Benefits Business Partner with the implementation of an employee benefits platform. 7. Complying with customer service standards. 8. Liaising with other sections and external contractors/agencies.Training:During your employment you must complete the level 5 apprenticeship standard which is run by one of our nominated learning providers. This will be paid for by the Company and we will release you from your duties to attend such training as is reasonably required to complete and attain this qualification.Training schedule has yet to be agreed. An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying. Details will be made available at a later date. Training Outcome:
Fully Qualified HR Advisor.
Employer Description:Stoke-on-Trent City Council values the diversity of its community and aims to have a workforce that reflects this – we therefore encourage applications from all sections of our community. We celebrate diversity and are committed to creating an inclusive environment for all employees – a place where we can all be ourselves and succeed together.Working Hours :Your normal hours of work are based on a 37 hour week. Days and shifts to be confirmed.Skills: Communication skills,IT skills,Organisation skills,Problem solving skills,Administrative skills,Logical,Team working....Read more...
This role is based in Surrey and will require travel to Surrey frequently.
A typical day as a Stop Smoking Advisor might include:
Delivering evidence-based interventions that focus on smoking cessation, behaviour change, and psychological support to save lives by helping smokers to quit for good
Attending face-to-face stop smoking clinics and working with clients on a one-to-one basis in person to support them with their quit attempt. • Working with partner organisations and colleagues in Primary Care to help improve patient uptake and meet targets
Ensuring an excellent and safe experience for clients using our policies and procedures
Working with colleagues across all of our Thrive Tribe services to contribute to new projects and service developments - we’re always looking to share knowledge and resources
Ensuring due consideration if given to Information Governance and Clinical Governance legislation, requirements and guidance
Helping us maintain the ethos of Thrive Tribe by driving our organisational culture forward across our services and using every opportunity to embed our values
We’re looking for someone who can combine health improvement knowledge with first class communication and motivational skills. If you have experience of working alongside people to promote healthy lifestyles, and a real understanding of the impact personal characteristics and circumstances can have on health behaviours then we want to hear from you. Similarly, if you have a lived experience of becoming smokefree and/or have a good understanding of the local communities we wish to support, that would be hugely advantageous too.
However, we hire based on attitude over traditional skills and experience so if you feel you are right for the job we would love to hear from you!Training:
This apprenticeship is delivered as a day release at our campus in Stratford
You will be required to attend college every week
Level 3 Community Health and Wellbeing worker
Behaviour, Skills and Knowledge
Training Outcome:
There is an opportunity to secure a permanent position after successfully completing the apprenticeship
Employer Description:Fully funded healthy lifestyle service to help you lose weight, move more, and go smoke free. We’ve partnered with leading wellbeing providers MAN v FAT, Slimming World and gloji, offering tools and support to guide you every step of the way.
This service is funded by Surrey County Council and provided by Thrive Tribe.Working Hours :Depending on the availability of clinic locations, the role may involve evening and weekend work. The contract will be made up of 4 working days plus 1 study day. There will be a 30-minute lunch break per day. This is fixed term role for 12 monthsSkills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Team working,Non judgemental....Read more...
We are looking for a talented individual with a passion for technology & sales within the Industrial IT market. The individual must be highly motivated, hard working and looking for a long term career at M.A.C. Solutions. We have had previous candidates develop at a fast pace, not only within their Degree studies, but also in their technical positions within the company, and are now graduating university, well positioned to step into senior positions. The qualities they possess include training others, delivering consultancy to customers, being an escalation to more junior members of the team and much more. The right candidate must be driven to succeed within the business.
The role which we are currently looking to fill is that of a Support Engineer. The role will be predominantly office-based in Chesterfield, Derbyshire. The purpose of the apprenticeship role is:
Providing first-class technical support to customers on a wide range of industrial software, hardware and associated products
Handling incoming customer problems relating to the implementation and application of the software
Logging requests in the call tracking system seeking to resolve customer problems effectively and efficiently
Providing an element of training and consultancy to customers
Working with the software developments Team in the introduction and maintenance of support procedures, including the escalation of issues in accordance with Company policy
To be a trusted advisor for the products allocated, including certification on products where applicable
Staying up-to-date with the development of new products and operating systems
Identifying opportunities to improve the efficiency of the team and the service it provides to customers
Training:
Apprentices attend Manchester Metropolitan University for one day a week during the academic year, over a period of four years.
Teaching is delivered face to face one day a week during the academic year.
Upon successful completion of the programme, participants will achieve a BSc (Hons) Digital and Technology Solutions degree by Manchester Metropolitan University, as well as a Level 6 degree apprenticeship qualification.
Training Outcome:
Continuous on the job training, with clear career progression in more senior technical roles throughout the business.
We have had previous candidates develop at a fast pace, not only within their Degree studies, but also in their technical positions within the company, and are now graduating university, well positioned to step into senior positions.
Employer Description:SolutionsPT is a dynamic, growing provider of Industrial IT Solutions (incorporating hardware, software and services ), number 33 in the Top 100 Companies To Work For with a client list that reads like a ‘who’s who?’ of major blue chip organisations and is totally dedicated to customer service. We have a strong culture of employee engagement and personal development, achieving Platinum status in the Investors in People accreditation. We are now seeking individuals who can join our post sales Technical Services Team whilst studying towards a degree in Digital & Technology Solutions.
You’ll follow a structured curriculum set by the Manchester Metropolitan University spanning a period of four years. During the course you will spend 33 days per year at the University with the remainder of your working time forming part of our Technical Services Team.Working Hours :Monday - Friday, 8.45am - 5.15pm, with an hour lunch break.Skills: Communication skills,IT skills,Analytical skills,Team working,Self-motivated,Inquisitive personality....Read more...
Customer Service Advisor Contract: Full-time, Permanent (Mon-Fri 9 am – 5 pm) Salary: CompetitiveLocation: Norwich We provide professional consultation and support for Organisations that require a hassle free and cost-efficient route to ISO Certification. We have proudly been delivering internationally recognised Management Systems for over 25 years, with the aim of ‘making businesses better’.
Our growth plans are ambitious, and we’re part of the private equity owned Citation Group. Our customer base has grown significantly over the past few years and this growth will continue – that’s where you come in. Key tasks• Speaking with customers via telephone and email to book appointments, working to internal targets e.g. sat appointments, capacity and appointment lead time• Validating client contact details• Booking appointments into Field Staff diaries• Assessing the skills and location of the Field Staff to ensure the right Consultant attends a client visit (considering skillsets and mileage)• Dealing with client objections and challenges to retain diary appointments wherever possible• Identifying customer issues and providing appropriate solutions, referring them to the Diary Operations Manager when necessary• Identifying and referring any up-sell/cross-sell opportunities.
Who are we looking for? • Excellent communication skills (both verbal and written) and a polite and friendly telephone manner • Good organisational skills and the ability to multi-task and prioritise • Must be computer literate • Excellent attention to detail • Negotiation skills • Able to work under pressure and react to change in situations/client objections i.e. cancellation of appointments • Accurately input information in a timely manner • Geographical knowledge advantageous, but not essential. • High levels of organisation, diligence and flexibility, being able to adapt to deal with all kinds of clients and situations• Confidence and positivity• Can do’ attitude, embracing changes and continual improvement Here’s a taste of the perks we roll out for our extraordinary team members:• 25 Days of Holiday: We’re talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.• Birthday Bliss: Your birthday isn’t just another day on the calendar; it’s YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU.• Post-Wedding Bliss: Newlyweds, we’ve got something special for you too! Extra weeks of holiday to bask in the glow of post-wedding happiness.• Growing Families: We’re all about supporting our Citation family, and that includes expectant parents. Vouchers and special perks await to celebrate the newest addition to your family.• Healthcare cash plan: Your well-being is our priority. That’s why we offer private healthcare to ensure your peace of mind and keep you feeling your best.
Hit Apply now to forward your CV.....Read more...
