The Customer Service Apprenticeship Programme is designed to train and develop you in a way that enables you to learn the core elements of your job role using advancing technology as well as fostering an exceptional level of customer service.
Duties will include:
Working with customers to meet their requirements and giving advice on additional parts and servicesMatching orders against stock items and sourcing parts, while offering competitive pricesWorking as a team and independently to reach set goals and KPIsDelivering fantastic customer service while remaining efficient and focused on your tasksIncoming and outgoing call handling, face-to-face transactions, and IT-based communicationsManaging goods in and outWorking with suppliers, placing orders or returns and processing paperwork accuratelyWorking to a high level of customer service at all times and remain courteous and police to customersTraining:Candidates will work towards achieving Level 2 Customer Service Practitioner apprenticeship stanard. They will also be required to study towards achieving level 2 maths and English functional skills if they do not already hold equivalent qualifications. https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1
Level 2 Customer Service Practitioner apprenticeship standard,
Standard Training will include:
· Nationally recognised qualifications
· IMI level 2 Certificate in Customer Service for the Automotive Industry
· ATA Accreditation Customer Service Advisor
· Bespoke Hyundai certified training
· Regular in dealer review and assessment visits
· Functional skills if needed
Training Outcome:On completion of the apprenticeship the average salary of a parts and service advisor is anywhere between 22k-28k.Employer Description:A specialist division of Lithia UK trading in parts, consumables and work wear.Quickco also stock a huge range of all-makes, own-brand, aftermarket brakes, filters, batteries and wiper blades, as well as a range of solvents and additives in our QSP range. These Quality Sourced Parts are supplied by some of the highest quality manufacturers in the industry, and offer exceptional parts at an extremely competitive price. Covering the top 80% of the Vehicle Parc, our off the shelf availability means that Quickco are a one-stop-shop for all of your business needs.Working Hours :Mon-Fri 40 hours per week 8:30am-5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working....Read more...
Automotive Customer Advisor Trafford Park, Manchester
I am looking for a motivated and organised Bodyshop Customer Advisor to be the first point of contact for their customers. In this role, youll help keep our busy repair centre running smoothly and ensure every customer receives the high level of service they expect.
What youll be doing:
- Managing all bodywork administration and receptionist duties
- Booking and overseeing the courtesy car diary
- Coordinating the recovery drivers diary
- Handling customer call-backs and enquiries
- Maintaining up-to-date knowledge of bodyshop procedures and clearly communicating these to customers
What were looking for:
- Experience in a busy accident repair centre, ideally with Autoflow experience
- Excellent organisational and administration skills
- Great communication skills and a positive, enthusiastic approach
- A strong attention to detail and focus on quality
Benefits
- Negotiable salary DOE
- Bonus available
- MondayThursday: 8:30am 5:30pm
- Friday: 8:30am 4:15pm
- No weekend work
Join a trusted, family-run accident repair centre with a reputation for excellence! My client, who have been established since the early 90s, is a North West-based, independent, family-run business that works alongside the UKs leading manufacturers, insurers, and fleets. They pride themselves on quality workmanship, manufacturer approvals, and preferred insurer status all delivered with a friendly, supportive team culture.
If youre an organised, people-focused individual who enjoys working in a fast-paced environment, wed love to hear from you!
To apply, please send us your CV by clicking apply now or by contacting Richard on 07590309374 / richard@holtautomotive.co.uk to discuss further.
....Read more...
Automotive Customer Advisor Trafford Park, Manchester
I am looking for a motivated and organised Bodyshop Customer Advisor to be the first point of contact for their customers. In this role, youll help keep our busy repair centre running smoothly and ensure every customer receives the high level of service they expect.
What youll be doing:
- Managing all bodywork administration and receptionist duties
- Booking and overseeing the courtesy car diary
- Coordinating the recovery drivers diary
- Handling customer call-backs and enquiries
- Maintaining up-to-date knowledge of bodyshop procedures and clearly communicating these to customers
What were looking for:
- Experience in a busy accident repair centre, ideally with Autoflow experience
- Excellent organisational and administration skills
- Great communication skills and a positive, enthusiastic approach
- A strong attention to detail and focus on quality
Benefits
- Negotiable salary DOE
- Bonus available
- MondayThursday: 8:30am 5:30pm
- Friday: 8:30am 4:15pm
- No weekend work
Join a trusted, family-run accident repair centre with a reputation for excellence! My client, who have been established since the early 90s, is a North West-based, independent, family-run business that works alongside the UKs leading manufacturers, insurers, and fleets. They pride themselves on quality workmanship, manufacturer approvals, and preferred insurer status all delivered with a friendly, supportive team culture.
If youre an organised, people-focused individual who enjoys working in a fast-paced environment, wed love to hear from you!
To apply, please send us your CV by clicking apply now or by contacting Richard on 07590309374 / richard@holtautomotive.co.uk to discuss further.
....Read more...
Act as the primary front of house contact for customers seeking vehicle service and repair
Provide excellent customer service by addressing enquiries and concerns promptly and professionally
Schedule service appointment and manage the workflow of the service department
Assist customer in understand their vehicles needs and recommend appropriate services.
Handle cash and credit card transactions accurately and maintain records for finance teams.
Seek opportunities to upsell services or products that may benefit customer vehicles
Effectively ensure customers are promptly notified and options discussed in relation to further work requirements, advising costs and timescales
Provide data reporting to service manager as required
Support to complete internal departmental projects for business improvement, to be assigned during the apprenticeship program.
Input data to the companies sector specific software and government portals for MOT outcomes etc.
Training:Blackburn College.Training Outcome:Permanent role as a qualified Dealership Service Advisor for Ford and Changan vehicles.Employer Description:OMC Ford & Changan Accrington is a well-established, family-run dealership offering new and used vehicles, servicing, and aftersales support. With a friendly and supportive team, they are committed to delivering excellent customer service.Working Hours :Hours Full time 42.5 hours per week 8.00 to 5.00pmSkills: Communication skills,IT skills,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative,Multi task,confident....Read more...
As a Business Admin Apprentice, you will work closely with the team to support daily operations. Your main duties will include:
· Handling inbound enquiries via phone, email, and web chat.
· Checking initial eligibility for various debt solutions.
· Inputting and managing client information on internal systems.
· Following up with potential leads and gathering required documentation.
· Supporting the admin and advisor teams with general office tasks.
· Delivering excellent customer service and maintaining confidentiality at all times.
· Learning and understanding the financial products we offer to support client queries.
This is a fantastic opportunity for someone looking to grow in a professional, customer-focused environment.Training:· Business Administrator Level 3 Apprenticeship Standard
· Training delivered by Rochdale Training via on-site visits
· Monthly Training 1:1s with a qualified trainer to support development and progressionTraining Outcome:· Opportunity for a full-time role upon completion
· Potential progression to an advisor role
· Ongoing personal development and support with further qualificationsEmployer Description:The Debt Advice Service provides confidential and professional debt advice, helping individuals regain control of their finances. We pride ourselves on a client-first approach and offer tailored debt solutions. This is a great opportunity to join a growing, supportive team and build a career in a meaningful industry.
https://www.debtadviceservice.co.ukWorking Hours :40 Hours per week, Monday to Friday, 9 to 5.30.
Shifts to be confirmed at interview.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Team working....Read more...
Act as a professional first point of contact for Helpdesk enquiries.
Log and manage incidents and service requests accurately.
Gather information to help diagnose technical issues.
Learn how to use industry-standard service management and support tools.
Assist with troubleshooting and resolving routine IT problems.
Maintain accurate records and support documentation.
Escalate more complex issues to experienced team members when required.
Contribute to knowledge articles and process improvements.
Support customers with professionalism, empathy, and clear communication
Training Outcome:Customer Facing IT Helpdesk Advisor.Employer Description:DHL Express UK is part of the Deutsche Post DHL Group - the world’s most international company. We operate in more than 220 countries and territories worldwide, enabling us to provide exceptional national and international career development opportunities. Within DHL Express’s pursuit to be The Logistics Company of the World we engage in a number of initiatives such as – Go Teach, Go Green and Go Help.Working Hours :Monday - Friday, 9:00am - 5:00pm.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Administrative skills,Logical,Initiative,Patience....Read more...
Main Responsibilities:
Responding to customer inquiries and complaints and resolving any issues in a timely and professional manner
Accurate recording of complaints
All complaints logged and acknowledged within 24 hours
Accurate recording of all complaints and survey results
Provide feedback where necessary to Head of Customer Experience
Identify trends
Resolve client complaints within SLA
Collaborating with other departments to ensure customer satisfaction
Handling customer complaints and escalating issues as necessary
Maintaining customer records by updating account information
Company Benefits:
Incentive trips & prizes
High Street discounts
Long service awards
Free flu jabs
Health and Wellbeing perks
Company funded social events
Funded courses
Excellent progression opportunities
Discounted staff travel
Pension Scheme
Training:
Customer Service Practitioner Level 2 apprenticeship Standard
Training Outcome:
Customer Service Advisor
Customer Experience Manager
Various other opportunities in other roles / departments (squiggly career path)
Employer Description:Global travel management, powered by people and tech
Clarity Travel handle everything from rate negotiations to travel risk management, ensuring your corporate travel programme is expertly planned and managed, no matter where your business takes you.Working Hours :Monday to Friday from 9:00am to 5:30pmSkills: Communication skills,IT skills,Organisation skills,Attention to detail,Customer care skills....Read more...
The Volvo apprenticeship programme is geared toward training the right candidate to become a qualified Parts Advisor. But what does a Parts Advisor do?
Parts Advisors are responsible for ordering, selling, and managing stock control on a wide range of vehicle parts and accessories. Duties may vary from employer to employer but will typically include:
Advising customers on how to solve a problem with their vehicle
Taking orders from customers both face-to-face and over the phone
Maintaining an ordered stock room and finding parts from stock.
Raising invoices for parts sold
Liaising with other members of staff
Working alongside on-site service technicians to ensure they have the parts needed to complete their daily work
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship.
Customers may include members of the public, service departments of retailers, and garages.
Please note, the Parts Advisor role varies slightly by employer based upon the specific needs within the location.
As a central point of contact for both of our internal and external customers you will need to have excellent communication skills. You should be IT literate (although full training will be provided) and be able to demonstrate attention to detail in the way you work.
Application numbers for the Volvo apprenticeship programme are high so we're looking for you to demonstrate why you stand out from the crowd. We're not looking for the finished article; rather we want to identify those people that are ambitious and demonstrate a willingness to learn, who are excited by the prospect of working with our fantastic, technologically advanced vehicles and really engage in the recruitment process. Key personal skills to demonstrate include:
A willingness to learn
Teamwork
Quality focus
Personal responsibility and resilience
Problem solving
Training:Training will be delivered on site within the retailer.
On successful completion of the 17-month programme, you will receive the following:
Level 2 Retailer Standard
Training Outcome:Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Some of our apprentices have gone on to become team leaders and managers within the retail network.Employer Description:Everything we do starts with people. Our purpose is to provide freedom to move, in a personal, sustainable and safe way. We are committed to simplifying our customers’ lives by offering better technology solutions that improve their impact on the world and bringing the most advanced mobility innovations to protect them, their loved ones and the people around them.
Volvo Cars’ continued success is the result of a collaborative, diverse, and inclusive working environment. The people of Volvo Cars are committed to making a difference in our world. Today, we are one of the most well-known and respected car brands, with over 40,000 employees across the globe. We believe in bringing out the best in each other and harnessing the true power of people. At Volvo Cars your career is designed around your talents and aspirations so you can reach your full potential.Working Hours :Monday – Friday. 0830 – 1730.
Possibility of Saturday workings and / or shifts.
Working week will be confirmed on application.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Team working....Read more...
The Volvo apprenticeship programme is geared toward training the right candidate to become a qualified Parts Advisor. But what does a Parts Advisor do?
Parts Advisors are responsible for ordering, selling, and managing stock control on a wide range of vehicle parts and accessories. Duties may vary from employer to employer but will typically include:
Advising customers on how to solve a problem with their vehicle
Taking orders from customers both face to face and over the phone
Maintaining an ordered stock room and finding parts from stock
Raising invoices for parts sold
Liaising with other members of staff
Working alongside on-site Service Technicians to ensure they have the parts needed to complete their daily work
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long-term career, with excellent earning and progression opportunities once you complete your apprenticeship.
Customers may include members of the public, service departments of retailers, and garages.
Please note, the Parts Advisor role varies slightly by employer based upon the specific needs within the location.
As a central point of contact for both of our internal and external customers you will need to have excellent communication skills. You should be IT literate (although full training will be provided) and be able to demonstrate attention to detail in the way you work.
Application numbers for the Volvo apprenticeship programme are high so we're looking for you to demonstrate why you stand out from the crowd. We're not looking for the finished article; rather we want to identify those people that are ambitious and demonstrate a willingness to learn, who are excited by the prospect of working with our fantastic, technologically advanced vehicles and really engage in the recruitment process. Key personal skills to demonstrate include:
A willingness to learn
Teamwork
Quality focus
Personal responsibility and resilience
Problem solving
Training:Training will be delivered on site within the retailer.
On successful completion of the 17-month programme, you will receive the following:
Level 2 Retailer Standard
Training Outcome:Once your apprenticeship is complete, you will continue your learning journey, and you will have the opportunity drive your career forward. Some of our apprentices have gone on to become team leaders and managers within the retail network.Employer Description:Everything we do starts with people. Our purpose is to provide freedom to move, in a personal, sustainable and safe way. We are committed to simplifying our customers’ lives by offering better technology solutions that improve their impact on the world and bringing the most advanced mobility innovations to protect them, their loved ones and the people around them.
Volvo Cars’ continued success is the result of a collaborative, diverse, and inclusive working environment. The people of Volvo Cars are committed to making a difference in our world. Today, we are one of the most well-known and respected car brands, with over 40,000 employees across the globe. We believe in bringing out the best in each other and harnessing the true power of people. At Volvo Cars your career is designed around your talents and aspirations so you can reach your full potential.Working Hours :Monday - Friday, 08:30 - 17:30.
Possibility of Saturday workings and/or shifts.
Working week will be confirmed on application.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Team working....Read more...
Welcome and assist customers in person and over the phone in a professional manner
Book in vehicles for service and repairs, managing workshop schedules effectively
Liaise with technicians to ensure timely updates and accurate information for customers
Prepare job cards, estimates, invoices, and ensure compliance with company and manufacturer procedures
Maintain accurate records of customer interactions and service history
Provide a high standard of customer care and help drive service department performance
Training:
Business Administrator Level 3
This apprenticeship is delivered through work-based learning. This means that all training is done at the workplace, eliminating the need to attend college
The successful candidate will be allocated a tutor who will provide a mixture of interactive online group teaching and 1-1 training monthly
Training Outcome:
The most immediate post-apprenticeship role is that of a fully qualified Service Advisor
In this capacity, the individual assumes full responsibility for managing customer service interactions, workshop coordination, and vehicle service lifecycle documentation
This role often serves as the foundation for more advanced career development within the aftersales function
Employer Description:Ford & Slater is one of the UK’s largest DAF Truck dealer groups with 16 locations across the UK employing over 800 staff whilst remaining a family run business. Specialising in the maintenance and repair of DAF Heavy Goods Vehicles (HGVs), with a rich history and a commitment to excellence, Ford & Slater is the ideal place to launch a rewarding career in the heavy vehicle industry.Working Hours :Monday to Friday between 08:00 to 16:30. 30-minute unpaid lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative,Patience....Read more...
Helps customers order the right parts for their vehicle, face-to-face and over the phone
Give quotes for parts
Help solve any customer problems
Process sales transactions, including raising invoices and credits for goods supplied and handling returns
Co-ordinate with other departments, such as the service desk and the workshop
Compile parts from job cards for repairs being carried out in the workshop
Ensures they have current product knowledge
Training:Trade Supplier Level 2 Apprenticeship will be delivered online and through workplace visits by your development coach.
Training Outcome:Short-term Progression:
Parts Advisor/Trade Counter Sales
Warehouse/Stock Controller
Internal Sales Executive
Employer Description:Renault Retail Group is one of the UK's leading Renault dealer networks, proudly owned by Renault and with over 30 years of experience delivering outstanding customer service. As an apprentice, you'll work alongside manufacturer-trained technicians, gain hands-on experience with the latest petrol, hybrid and electric vehicle technology, and receive industry-leading training to build a successful career in the automotive industry.Working Hours :Monday - Friday, times to be confirmed. Will include every other Saturday morning, 8.00am - 12.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Logical,Team working,Initiative,Patience,Physical fitness....Read more...
An apprenticeship with Scania is not just about work, it’s where friendships are made and exciting experiences are shared. Our Customer Advisor apprenticeship combines the best of both worlds, offering a unique opportunity to gain experience and knowledge in two essential areas of our business - front of house Customer Service and the technical world of Parts. Through a blend of hands-on experience and structured training, you’ll develop outstanding communication skills, learn about our business, and understand what it takes to deliver excellent customer service to our valued customers.Why Apply?Throughout your apprenticeship you will learn in a supportive environment with a dedicated mentor. You will gain a nationally recognised qualification in customer service with a thrilling career path ahead. This is a great way to start a rewarding career in the automotive industry. About You:We’re looking for individuals with a positive and welcoming attitude, along with a passion for learning and a shared understanding of the importance of great customer service. Strong communication and organisational skills are important, as well as the ability to work well within a team.Training:The qualification is aimed at individuals more advanced in their interpersonal skills and with experience of working with customers. The Customer Service Specialist Level 3 qualification will include Function Skills at Level 2 unless exemptions apply. Completion will lead to eligibility to join the Institute of Customer Service as an Individual membership at Professional Level.Training Outcome:At Scania, we invest considerably in staff development and training and you can expect to receive comprehensive training to provide opportunities for career progression not only in the UK but throughout our Global Scania network.Employer Description:Scania are a world-leading provider of transport solutions, manufacturing heavy vehicles intended for long-distance haulage, regional and local distribution of goods as well as construction and emergency service vehicles, buses and coaches.Scania are a well-known global brand with production facilities in 11 countries in Europe, Asia and South America and assembly plants in 10 countries in Africa, Asia and EuropeWorking Hours :Monday - Friday 8am - 4:30pm.Skills: Administrative skills,Customer care skills,Enthusiasm to learn....Read more...
As one of the UK’s leading general insurance and financial services companies, NFU Mutual has been meeting our customers’ needs for over 100 years.
Based at our Beverley agency you will be able to develop your career within Insurance and Financial Services surrounded by a team who are all passionate about supporting our customers through first class service and tailored advice.
Your role as an Insurance Advisor will include handling existing motor, personal and commercial insurance policies for our current customers, both Farming, Commercial and Personal, as well as initiating policies for clients new to NFU Mutual.
For us the most important things in the role are the ability to understand the compliance and regulation within our industry along with the technical aspect of insurance, and the ability to put this across to our customers in a way that makes sense to them.
Full training on our products is provided but excellent communication skills and telephone manner are a must so you are able to build long term, trusted relationships with our customers. We are passionate about supporting our team so opportunities to complete CII qualifications and progression pathways within the business are also available for the right candidate.
Job Details
Dealing with policy changes and new policy quotations for customers
Insurance paperwork administration
Proactively discussing and promoting the full range of NFU Mutual products
Required Skills
Excellent communication skills, both written and verbal
Computer literacy & numeracy skills
Ability to build mutually beneficial relationships with both colleagues and clients
Self-motivation, drive and enthusiasm
Ability to work well independently and as part of a team
Desirable Skills
Willingness to work with customers over the telephone and face to face
Cheerful, proactive and helpful
Desire to be involved in insurance and financial services as a long term career
Training:You will work towards your:
Financial Services Customer Adviser Level 3 Apprenticeship
Certificate in Insurance (Cert CII). (if applicable)
Level 2 Functional Skills in English and maths (if required)
Training will be via Davies, virtually. 6 hours per week off the job training
Training Outcome:
Option to progress to a Customer Service Advisor within our team, future progression routes include potentially Claims Handling or Account Handling
Potential to progress to Level 4 and Level 6 apprenticeships
Employer Description:At NFU Mutual, we’ve always taken our responsibilities seriously and are passionate about making meaningful differences.Working Hours :Monday- Friday 09:00- 17:00 (with an unpaid hour off for lunch)Skills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Number skills,Analytical skills,Team working,Initiative....Read more...
Duties will include, but will not be limited to:
Greeting Customers and providing excellent customer service.
Assisting with bathroom design using computer-aided design (CAD) software.
Learn about bathroom products, brands and design trends.
Preparing quotations and customer orders.
Answering telephone and email enquiries.
Maintaining showroom displays to a high standard.
Booking appointments and supporting the design team.
Processing customer orders and supplier information.
Visting customers homes to carry out site surveys.
Developing product knowledge to confidently advise customers.
Working towards becoming an independent Bathroom Designer.
Training:
The successful candidate will work towards achieving their Apprenticeship Standard in Customer Service L2.
A dedicated work-based trainer will be assigned to the candidate to provide them with support and guidance throughout the course.
This is a predominantly work-based programme with College attendance required once a month. All learning will take place at the candidate's place of employment/College and within their contracted working hours.
Training Outcome:On successful completion of the apprenticeship, there is the opportunity to secure a permanent position as a Bathroom Designer & Customer Service Advisor. As experience and product knowledge develop, there will be opportunities to take on greater responsibility, manage customer projects and initial design through to completion and progress into a senior design and sales roles.Employer Description:Utopia Interiors is a premium kitchen, bedroom and bathroom showroom based in Newark.Working Hours :5 days per week, including Saturdays. Working hours are 9am - 5pm Monday – Friday and 9am-4pm on Saturdays.
The successful candidate will receive one fixed weekday off each week in addition to Sunday.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Logical,Team working,Creative,Initiative,Patience....Read more...
Ensure a welcoming and efficient reception service is provided to patients and any other visitors to the practice
Deal with all general enquiries, explain practice processes and make new and follow up appointments
Ensure that patients with no prior appointment but who need an ‘urgent’ consultation are seen in a logical and non-disruptive manner
Explain practice arrangements and formal requirements to new patients and those requiring temporary cover
Receive and make telephone calls as required. Divert calls and take messages ensuring accuracy of detail and prompt appropriate delivery
Enter requests for home visits onto the clinical system, including all relevant information and where necessary refer to the on-call doctor
Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours, either in person or by the electronic prescription service
Advise patients of relevant charges for private services; accept payment and issue receipt
Enter patient information onto the clinical system as required
Ensure that relevant correspondence and reports and results and scanned onto the patient record accurately and in a timely manner
Ensure that consulting rooms are checked at the end of the day and are left tidy and secure
Undertake any training whether in house or at outside agencies as may be deemed necessary by the Practice Manager
Training:
Business Admin Level 3 Apprenticeship Standard
End Point Assessment
English and maths functional skills, if required, which will be delivered via online training sessions for 1 hour per week
Training schedule has yet to be agreed. Details will be made available at a later date
Training Outcome:Possible permanent position after apprenticeship.Employer Description:Highfields Medical Centre and its branch site located in Belgrave are looking to recruit a full-time Patient Services Advisor Apprentice (37.5 hours), to provide a friendly, confidential and professional service to our patients. We are a busy medical practice of two sites with a capitation of approx. 10,000 patients.
Do you have a passion for patient care? Are you professional and willing to go that extra step? Can you communicate effectively by telephone, face to face and in writing? Are you organised by nature? Are you looking for a challenging but rewarding role?
We are looking for a highly motivated, energetic and enthusiastic team member with excellent communication skills. Your ability to be proactive and experience of working in a customer care and administrative environment will deliver constantly improving levels of service. As a Patient Services Advisor, when dealing with the Public, you must be compassionate and discrete; with initiative to work effectively alone and efficiently as part of a team in a very busy, pressurized environment.
You will be required to work across both sites, shifts between 7.45am and 6.30pm Monday Wednesday and Friday, up until 8pm on Tuesday and Thursday & occasional Saturday’s.
You must have excellent IT skills and be a competent user of Word. Importantly, excellent communication and telephone skills coupled with previous reception and administrative skills and experience are essential along with an ability to prioritise and multitask.
Primary Care, within which General Practice sits, is evolving all the time and you must be able to demonstrate a commitment to cover all the multi-facet roles undertaken within a dedicated team, across both sites.
You will be automatically be enrolled in the NHS pension scheme.
Full training will be given to the right candidate along with a structured induction.Working Hours :Monday, Wednesday and Friday, 07:45 - 18:30.
Tuesday and Thursday, 07:45 - 20:00.
Occasional Saturdays (Shifts for the above 7.5 hours a day to be agreed in advance). 37.5 hours in total per week.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Confident Telephone Skills....Read more...
We are partnered with a growing technology business in Buckinghamshire specialising in advanced networking and infrastructure solutions.
They are looking for a Senior Sales Engineer to join their technical team, helping customers solve complex networking and security challenges through consultative sales support.
In this Senior Sales Engineer role based in Buckinghamshire, you will:
Work alongside the sales team to design and present technical solutions for enterprise customers
Lead customer workshops, demonstrations, and technical discussions with both engineering teams and senior stakeholders
Scope solutions, support proposals, and provide technical guidance throughout the sales process
Act as a trusted technical advisor, while mentoring junior engineers and contributing to future service development
The ideal Senior Sales Engineer will have:
A strong networking background, ideally gained in enterprise infrastructure, networking, or security environments
Experience in a pre-sales, solutions engineering, consultancy, or senior network engineering role
The ability to explain complex technical concepts clearly to both technical and non-technical audiences
A consultative approach, with strong problem-solving skills and a genuine interest in helping customers find the right solution
This is a fantastic opportunity to join a growing technical team where you'll work on complex customer environments, influence solution design, and become a key technical voice across major customer engagements.
The role is hybrid, with regular travel to customer sites across the UK and time spent in the Buckinghamshire office.
To apply for this Senior Sales Engineer role, please send your CV to efrost@redlinegroup.Com or call Ed on 01582 878819.....Read more...
The Honda apprenticeship programme is geared toward training the right candidate to become a qualified Parts Advisor. But what does a Parts Advisor do? Parts Advisors are responsible for ordering, selling, and managing stock control on a wide range of vehicle parts and accessories. Duties may vary from employer to employer but will typically include:
Advising customers on how to solve a problem with their vehicle
Taking orders from customers both face to face and over the phone
Maintaining an ordered stock room and finding parts from stock
Raising invoices for parts sold
Liaising with other members of staff
Working alongside on-site Service Technicians to ensure they have the parts needed to complete their daily work
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship. Customers may include members of the public, service departments of retailers, and garages. Please note, the Parts Advisor role varies slightly by employer based upon the specific needs within the location. As a central point of contact for both of our internal and external customers you will need to have excellent communication skills. You should be IT literate (although full training will be provided) and be able to demonstrate attention to detail in the way you work. Application numbers for the Honda apprenticeship programme are high so we're looking for you to demonstrate why you stand out from the crowd. We're not looking for the finished article; rather we want to identify those people that are ambitious and demonstrate a willingness to learn, who are excited by the prospect of working with our fantastic, technologically advanced vehicles and really engage in the recruitment process. Key personal skills to demonstrate include:
A willingness to learn
Teamwork
Quality focus
Personal responsibility and resilience
Problem solving
Training:Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre.
Successful applicants must be prepared to travel to the Honda Institute, in Bracknell, to complete their apprenticeship training. All training-related costs are fully covered as part of the programme, including travel, accommodation, and meals.
In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Honda Institute. This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications.
On successful completion of the apprenticeship programme, you will receive the following:
Level 2 Retailer Standard
Honda Aftersales Operating Standard
Training Outcome:Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Some of our apprentices have gone on to become team leaders and managers within the retail network. Employer Description:At Honda, The Power of Dreams drives us to create intelligent products that enhance mobility and increase the joy in people’s lives. We continue to draw inspiration from the visionary ideas of our namesake, Soichiro Honda. He saw incredible power in the freedom of mobility and used his imagination to change the world. It is this mindset that guides us to help move people forward and protect the future we all share. We strive to earn the trust and support of the many diverse communities we happily serve, and we’ll always remember who’s in the driver’s seat on the way to a better world for all. Working Hours :Monday- Friday. 0830- 1730.
Possibility of Saturday workings and / or shifts.
Working week will be confirmed on application.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness....Read more...
As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include:
Actively approach your customers, engaging with them naturally
Understand customer needs and provide appropriate solutions
Work with colleagues across the store to help and support them
Turn negative customer situations into positive outcomes
Encourage customer feedback, share it with managers and use it to improve service
Utilise all available tools and systems to maximise sales
Have a full understanding of the processes relevant to your role and store
Take personal responsibility for operating in a safe and legally compliant way
Adhere to all policies & procedures relevant to your role
You may be required to undertake other duties from time to time as we may reasonably require
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits:
UK Notional hourly rate £12.71
An award-winning pension scheme
ShareSave options
6.6 weeks holiday
Employee Assistant Programme
Shopping discounts
Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsiblities.Training:Customer Service Practitioner Apprenticeship Level 2 including Functional Skills in maths and English.Training Outcome:Ongoing training and development. The expected duration of this apprenticeship is 24-months, however you will join the B&Q family on a permanent contract.Employer Description:As the UK's leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :18.75 hours per week, Monday - Sunday, between the hours of 7am - 10pm, evening and weekend shifts.Skills: Team Working,Organisation Skills....Read more...
As an Apprentice Sales Advisor based at Orpington, you’ll be responsible for:
Delivering excellent customer service on our Trade Counter
Responsible for goods-in and goods-out
General housekeeping of the Warehouse
Picking and packing customer orders
Answering customer enquiries on phone, face-to-face and email
Making proactive outbound sales calls
And here’s what we’d like you to have:
Good communication skills
Ability to prioritise
Be willing to learn and eager to enhance your knowledge
Training:What your apprenticeship includes:
You won’t need to attend college, our apprenticeships are delivered through work based training which includes a mixture of face-to-face sessions and remote Team calls with your Lifetime Learner Coach every 6 weeks. You will also have a mentor within the workplace to support you.
Reviews every 12 weeks with the Apprentice, Line Manager and Lifetime Learner Coach including feedback sessions.
This is a full-time, permanent role working 40 hours per week. Monday to Friday, between 7.00am and 4.00pm.
At Wolseley you will be working towards a Trade Supplier Level 2 Apprenticeship standard over the course of 15 months.Training Outcome:Ongoing support and development.Employer Description:We are the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.Working Hours :Monday to Friday, 7.00am - 4.00pm.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working....Read more...
Accountancy Technology Consultant Location: Hybrid / London (2 days per week) Salary: £70,000-80,000 + commission Job Type: Full-Time, PermanentOur client, a leading Managed Services Provider is seeking a Technology Consultant to work closely with organisations across the accountancy and financial services sectors, helping them make informed technology decisions and maximise the value of their IT investments.This is a consultative role where you'll build trusted relationships with senior stakeholders, provide strategic technology guidance and help shape long-term technology roadmaps.Key Responsibilities
Act as a trusted technology advisor to a portfolio of clients.
Build strong relationships with senior decision-makers.
Provide guidance on IT strategy, security, compliance and business improvement.
Identify opportunities to enhance clients' technology environments.
Support new business opportunities and client growth.
Work closely with technical and service delivery teams to develop effective solutions.
Assist with client onboarding and ensure a positive customer experience.
Represent the business at networking and industry events.
Experience Required
Experience working within accountancy, financial services or another regulated professional services environment.
A strong understanding of how technology supports business operations, compliance and client service delivery.
Previous experience in a technical, consultancy or client-facing technology role.
Strong communication and stakeholder management skills.
Commercial awareness and the ability to identify opportunities for improvement.
A consultative approach with excellent problem-solving abilities.
Knowledge of Microsoft 365, cloud services and cyber security principles would be advantageous.
Location: Hybrid / London (2 days per week) Salary: £70,000-80,000 + commission Must be eligible to work in the UK....Read more...
The role involves the apprentice working in an exciting busy office environment with the main duties involving the following tasks
Opening and reading the mail and taking relevant actions where appropriate
General typing and administrative tasks
Creating and maintaining efficient filling systems
Receive guests and visitors, and co-ordinating meeting requirements
Ensure work-based evidence is collated in an appropriate way and logged
Able to organise assigned tasks and complete
Able to solve problems that arise
Work well in a team and cooperate with colleagues
Contribute to community day projects
Training:
Business Administrator Level 3
You will learn on-the-job and be supported by a Mentor
You will attend the Manchester Training Academy for Classroom teaching (3-4) times throughout the duration
One-to-one support from a Specialist Skills coach
Training Outcome:
Customer Service Advisor
Team Leader
Employer Description:There are many reasons to join us here at MAN and many opportunities to grow with us across the UK and around the world.
We think you’ll agree that the best reason is to work with other people like you: people who work together to put our customers first, people who are proud of our product range and passionate about what it can do, people who don’t mind a bit of hard work and support each other to make sure we deliver our customer promises, every day.
Here you’ll be trusted and respected to be your best and do your best. It’s the MAN way.Working Hours :Monday to Friday.
Shifts to be confirmed (weekends may be required).Skills: Communication skills,IT skills,Problem solving skills,Presentation skills,Administrative skills,Team working,Initiative....Read more...
To assist with the provision of transport assessments and travel plans, junction modelling, swept path analyses and AutoCAD design
To undertake any other duties commensurate with the skills and experience of the post holder and the needs of the company
To observe the company’s policies in all aspects of employment and service provision
Establish and maintain effective working relationships across the business
Play an effective part in developing and maintaining effective working practices at the team level
Work with your Line Manager to take responsibility for your own performance, training and development
Training:https://www.nulondon.ac.uk/degrees/degree-apprenticeships/transport-planner/Training Outcome:
Transport Planner or Senior Transport Planner
Transport Modeller or Data Analyst
Traffic or Highway Engineer
Policy Advisor or Sustainable Travel Planner
Project Manager in infrastructure and urban planning
Employer Description:Since 2003, we’ve been solving planning and development problems for our clients successfully, and we’re really proud of that. Even though our work is complex, what we deliver for our clients is very simple: we deliver results.
Expertly Done sums up our approach. We listen and learn from our clients, working as true partners who are passionate about delivering excellence and expertise on every step of the journey.Working Hours :Monday to Friday, 9.00am to 5:30pm, on site.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
The Kia Light Vehicle Technician Apprenticeship programme will support the apprentice to gain the knowledge and skills needed to become a fully qualified and accredited Kia vehicle technician, qualifying them to be responsible for:
Servicing vehicles
Repairing and replacing faulty parts and components
Advising the Service Advisor about faults and required repairs
Contact with customers about work required
Diagnosing and repairing complex vehicle faults
Training:Kia Apprenticeship Programme operates using a 12-week cycle. Within each 12-week period, apprentices will receive the following teaching, learning and assessment:
One college block attendance with teaching delivered by dedicated Tutors (both via Virtual Classroom Training and face-to-face at the Kia Academy in Derby)
One workplace visit face-to-face with their dedicated Skills CoachOne tripartite progress review involving the Apprentice, Skills Coach and their workplace mentor
One 1:1 teaching session with their dedicated Skills Coach via virtual classroom
Training Outcome:
Apprentices can progress onto the Kia Master Technical training pathways to enhance their EV knowledge for the new spec vehicles
Employer Description:SG Petch are family owned operated business that has been servicing the automotive needs of the community since 1977. We have seven branches located throughout the North-East and Yorkshire regions and represent some of the worlds leading manufacturers. Working Hours :Monday to Friday, shifts, may work evenings and weekends.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Team working,Initiative,Patience....Read more...
The Service department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty.
This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work.
Every day is different within the Service Department so the role will vary. Some duties on a day-to-day basis may include:
Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us
Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims
Teamwork: Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience
Promotion: Assisting with the sale of accessories and service plans
Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service.
We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:
Enthusiasm and willingness to learn
Teamwork
Strong communication
Customer Service
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long-term career, with excellent earning and progression opportunities once you complete your apprenticeship.Training:Customer Service Practitioner Level 2.Training Outcome:Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.
Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.
Once your apprenticeship is complete, you will continue your learning journey, and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Customer Service Assistant is between £20,000 and £30,000, so it is worth considering the future opportunities beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes.Employer Description:Audi is an exceptional brand fuelled by a passion to create the ultimate customer experience, which is why we are looking to invest in apprentices who can help us achieve our ambitious plans. There's never been a better time to join us, as we continue to enjoy massive success and unprecedented growth in the prestige car market. We are looking for the next generation of exceptional people to become part of our team and help us to delight our customers.Working Hours :Monday - Friday, 08:30 - 17:30.
Possibility of Saturday workings and/or shifts.
Working week will be confirmed on application.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Duties to include but are not limited to:
Supporting adults with a range of care and support needs
Showing understanding of person-centred care, dignity, choice, independence, and safeguarding
Following care plans, risk assessments, and organisational policies
Communicating effectively with service users, families, and multidisciplinary professionals
Working independently and as part of a team
Mentoring, supervising and leading shifts
Supporting colleagues
Developing on leadership skills
Maintaining care records with IT systems
Training:
Apprenticeship Standard: Level 5 Lead in Adult Care
You will be required to attend St Austell College a day a week as part of your apprenticeship training
You will receive on and off-the-job training and support from an assessor and an Apprenticeship advisor
Training Outcome:
You may wish to progress to a Deputy Manager or Registered Care Manager role
Employer Description:APRA Care is a dedicated care provider based in Cornwall, committed to delivering high-quality, person-centred support to individuals in need of care and assistance. Our services are designed to promote independence, dignity, and wellbeing, ensuring that every person we support receives compassionate and professional care tailored to their unique needs. We offer a wide range of services, including domiciliary care, personal care, respite support, and assistance with daily living activities.
At APRA Care, we work closely with service users, families, and local authorities to create individualised care plans that uphold the highest standards of safety, respect, and confidentiality. Our trained and caring staff strive to make a positive difference in the lives of those we support, helping them live comfortably and confidently within their own homes and communities across Cornwall.Working Hours :Monday to Friday 9am to 5pm, may work evenings and weekends.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Team working,Initiative,Non judgemental,Patience,Physical fitness....Read more...
