As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include:
Actively approach your customers, engaging with them naturally
Understand customer needs and provide appropriate solutions
Work with colleagues across the store to help and support them
Turn negative customer situations into positive outcomes
Encourage customer feedback, share it with managers and use it to improve service
Utilise all available tools and systems to maximise sales
Have a full understanding of the processes relevant to your role and store
Take personal responsibility for operating in a safe and legally compliant way
Adhere to all policies & procedures relevant to your role
You may be required to undertake other duties from time to time as we may reasonably require
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits:
UK National hourly rate £12.71
An award-winning pension scheme
ShareSave options
6.6 weeks holiday
Employee Assistant Programme
Shopping discounts
Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsiblities.Training:
Customer Service Practitioner Apprenticeship Level 2 including Functional Skills in maths and English
Training Outcome:
Ongoing training and development
Employer Description:As the UK's leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :Saturday and Sunday, between the hours of 7.00am - 10.00pmSkills: Team Working,Organisation Skills....Read more...
We are looking for a driven individual to join our Customer Service team to assist in delivering an outstanding customer experience as first point of contact. As a customer service parts advisor, you will deliver exceptional customer service, maximise sales opportunities and gain excellent product knowledge.
Duties:
Promote good customer relations
Identify accurately customer requirements
Locate, issue and document the sale of parts to customers and workshops, inspecting for quality prior to supply
Maintain and continually improve the quality of service provided to the customer
Trained - to receive, inspect and check documentation of all incoming parts
Trained - to adequately package material, which is to be dispatched from the parts department
To carry out any additional duty relative to the parts department as requested
Training:Training is delivered in the workplace with visits from S&B Automotive Academy's Customer Service Account Manager both face-to-face and over the phone. The Account Manager will also offer support, advice and guidance by monitoring progress through the use of electronic logbook which both employer and the apprentice will have access to 24/7 365 days a year.Training Outcome:Apprenticeships are a unique way to begin a career where you get hands‐on training, technical classroom instruction, and a paycheck all at the same time. There are lots of different ways you can use your skills from this apprenticeship to expand in the future.Employer Description:Moto-Tech Fleet Servicing is one of the largest independent garages in Bristol with branches in both St Philips and Bedminster. With prices considerably cheaper than that of a main dealer, we provide value for money combined with a professional, friendly and honest approach.
We offer a full range of garage services including MOTs (Class IV, V & VII), Servicing, Diagnostics & Repairs. We cover all makes of cars and light commercial vehicles. Fleet servicing specialistsMoto-Tech are specialists in Fleet Servicing, whether you have a small or large fleet of vehicles, owned or leased, we can offer you a tailored solution that will save your company both time and money.
We are approved agents for most leasing companies, including Arval, ARI Fleet, Fleet Assist., GE, HSBC, Hitachi, PHH, Carillion, Lloyds, Lombard, Lex Autolease, Masterlease, Inchcape, Northgate, Pendragon, Seven Asset, Venson, Velo and more…Working Hours :Monday- Friday
7:30am- 5pm
40 Hours a weekSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Sauna & Steam Room Technical Advisor (Electrical / Heating Background)Salary: £26,000 to £35,000 DOE + bonus + benefitsLocation: Home-based (must live in Yorkshire – occasional meetings/training in Huddersfield)Hours: Monday to Friday, 9:00am – 5:30pmAqualine is a market-leading supplier of saunas, steam rooms and premium wellness equipment for domestic and commercial customers. Due to rapid growth, we are looking for a hands-on, practically minded Technical Advisor with a background in electrical, heating or installation-based work to support our customers and internal team.If you have worked as an electrician, heating engineer, installer, service engineer, or in a similar technical trade role, and are now looking for a stable, home-based position, this could be an excellent fit.The RoleYou will be the technical point of contact for our sauna and steam room range, providing practical advice on installation, wiring, fault-finding and product selection. Once fully trained, you will also lead on technical training for colleagues and help develop our internal technical resources.Key Responsibilities
Handling inbound technical and sales enquiries by phone and emailAdvising customers and installers on electrical connections, heating requirements, controls and safe installationTroubleshooting faults on sauna heaters, steam generators and control systemsGuiding customers through real-world installation scenarios and problem solvingRecommending suitable products and accessories, upselling where appropriate and closing salesProcessing orders and updating customer recordsCoordinating with warehouse and suppliers on stock and deliveriesCreating simple technical guides, videos and articles for customers and staffDeveloping internal technical training materials and installation resourcesProviding technical training to existing and new team members
Essential Skills & Experience
Minimum 2 years in a practical electrical, heating, installation or service engineer roleFormal electrical training or qualifications (e.g. NVQ, City & Guilds, apprenticeship, equivalent)Confident working with wiring diagrams, controls, heaters, power requirements and fault diagnosisComfortable speaking to customers and installers on the phoneStrong problem-solving ability and logical approachGood written English and attention to detailBasic IT skills (email, Excel, CRM systems)
Desirable (but not essential)
Experience with sauna, steam room, HVAC, spa, pool, or similar equipmentBackground in domestic or commercial installation environmentsInterest in wellness, lifestyle or home improvement products
Requirements
Must be based in Yorkshire and able to attend occasional meetings/training in HuddersfieldProven, stable employment historyDedicated home office with reliable wired internet connectionPrior experience working remotelyExclusive commitment to Aqualine (no other employment or side businesses)References and background checks will be carried out in line with GDPR and insurance requirements
Why Join Aqualine?We are a small, friendly, ambitious team with big growth plans. You’ll play a key role in shaping our technical support function and will be trusted as the in-house expert. If you enjoy practical problem solving and helping customers get things right first time, you’ll thrive here. INDHS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
The Hyundai Apprenticeship Programme is designed to train and develop you in a way that enables you to learn the core elements of your job role using advancing technology as well as fostering an exceptional level of customer service.
This is an exciting role with first-class training and outstanding long-term career prospects. The comprehensive programme provides you with an exciting and challenging opportunity to achieve formal qualifications through extensive product training as well as building up confidence and gaining valuable work experience whilst undertaking the role.
Duties will include:
Working with customers to meet their requirements and giving advice on additional parts and services
Matching orders against stock items and sourcing parts, while offering competitive prices
Working as a team and independently to reach set goals and KPIs
Delivering fantastic customer service while remaining efficient and focused on your tasks
Incoming and outgoing call handling, face-to-face transactions, and IT-based communications
Managing goods in and out
Working with suppliers, placing orders or returns and processing paperwork accurately
Always working to a high level of customer service and remain courteous and police to customers
Training:Candidates will work towards achieving Level 2 Customer Service Practitioner apprenticeship standard. They will also be required to study towards achieving Level 2 maths and English functional skills if they do not already hold equivalent qualifications.
https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1
Level 2 Customer Service Practitioner apprenticeship standard.
Standard Training will include:
Nationally recognised qualifications
IMI level 2 Certificate in Customer Service for the Automotive Industry
ATA Accreditation Customer Service Advisor
Bespoke Hyundai certified training
Regular in dealer review and assessment visits
Functional skills if needed
Training Outcome:
Possible permanent position on the completion of the apprenticeship
Further opportunities to develop career to become a fully qualified master technician and MOT tester
On completion of the apprenticeship the average salary of a light vehicle technician is anywhere between 24k-27k. While most experienced technicians may earn up to £33k per year
Employer Description:Your Hyundai main dealer, MotorFair, Birmingham, is a family-owned business committed to quality service.
Founded by Mr. Derrick Grieveson in 1953 as Worcester Carsales, we have been serving motorists in Birmingham, Worcestershire, and the West Midlands for over 70 years. In 1963, we relocated to Hylton Road, Worcester. Derrick’s son, Stuart Grieveson, now our Managing Director, joined the company in 1973. Over the last 25 years, we’ve acquired multiple new car franchised dealerships in the West Midlands.
Three generations of the Grieveson family, including three of Derrick’s grandchildren, proudly work within the company.Working Hours :Monday- Friday, 8.00am- 5.00pm with a 30-min lunch.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Initiative,Patience,Physical fitness....Read more...
Based within our Customer Support Centre in Central Manchester, our Apprentice Customer Experience Advisor will learn all areas of customer support to master the full customer experience. If you are passionate about creating phenomenal customer experiences, this is the apprenticeship for you.
What You’ll Be Up To:
You will be working within our Business to Business (B2B) customer enquiries team where they support our customers. In this role you will be responsible for being the initial face of our business by answering inbound calls from our customers
You will also be working in our B2B complaints team. In this role you will be responsible for managing and resolving customer issues, ensuring high satisfaction levels through effective communication and problem-solving skills while maintaining positive client relationships
You’ll ensure that all enquiries are handled efficiently and with a customer first approach. You’ll work alongside a number of customer service departments to resolve any queries and to ensure our customers receive the very best service from Johnson Controls
Working within a team of experts you will be provided with on-going training and fantastic career progression opportunities, you will become a product and brand expert enabling you to forge a lasting and rewarding future, with a market-leading brand in a secure and expanding marketplace
Promoting the brand to all existing and potential customers and providing accurate information on product, policies, and procedures
Updating our Customer Relationship Management systems to ensure we retain accurate and timely information needed to resolve queries quickly
Supporting customers through periods of dissatisfaction, offering high effective problem-solving skills needed to de-escalate and resolve dissatisfaction
Liaising with customers who are raising a complaint or wanting to cancel their contract via a variety of communication methods to resolve the customers issues and retain their business
Feeding back outcomes to ensure that pro-active steps are taken to improve the customer journey
Training:As an apprentice in our programme, you'll enrol on the Advanced Level 3 Customer Service Apprenticeship qualification.
This is a 2 year apprenticeship and the college course will be delivered on day release, remotely. Training Outcome:
There is the opportunity to progress on to higher or degree apprenticeships and gain further qualifications in the future to support your ongoing career development within the organisation
Employer Description:Johnson Controls is a global leader in technology and industry, serving customers in over 150 countries. Our mission is to create intelligent buildings, efficient energy solutions, and integrated infrastructure. We welcome individuals with a passion for engineering to join us in shaping a better tomorrow through our diverse range of projects and opportunities.Working Hours :Monday- Friday, 8.30am- 5.00pm, or as per business needs.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Team working,Future Focused,Purpose Led,Customer Driven,Integrity....Read more...
The Kia Light Vehicle Technician Apprenticeship programme will support the apprentice to gain the knowledge and skills needed to become a fully qualified and accredited Kia vehicle technician, qualifying them to be responsible for:
Servicing vehicles
Repairing and replacing faulty parts and components
Advising the Service Advisor about faults and required repairs
Contact with customers about work required
Diagnosing and repairing complex vehicle faults
Training:Kia Apprenticeship Programme operates using a 12-week cycle. Within each 12-week period, apprentices will receive the following teaching, learning and assessment:
One college block attendance with teaching delivered by dedicated Tutors (both via Virtual Classroom Training and face-to-face at the Kia Academy in Derby)
One workplace visit face-to-face with their dedicated Skills Coach
One tripartite progress review involving the Apprentice, Skills Coach and their workplace mentor
One 1:1 teaching session with their dedicated Skills Coach via virtual classroom
Training Outcome:
Upon completion of the Kia Technician Apprenticeship, apprentices have the opportunity to transition into Senior Technician, Master Technician, EV Specialist, and Service/Aftersales Manager roles
Kia is committed to growing the automotive talent pool with Electric Vehicle Specialists
Employer Description:About Us - Clarks of KidderminsterOur Mission is to provide a quality service exceeding customer expectations, leading to growth and security for all.At Clarks of Kidderminster, our mission is to provide exceptional service that exceeds customer expectations, ensuring growth and security for all.
We are a family-owned dealership with a proud history of serving motorists across Shropshire, Herefordshire and the West Midlands for over 70 years. Established in 1953 by Mr. Derrick Grieveson under the name Worcester Carsales, our business has grown significantly while staying true to its customer-first values.
Our Services
Franchised Dealer for Kia, Omoda and Jaecoo – Offering the latest models with expert guidance.Electric & Hybrid Vehicles – A range of eco-friendly options to support a greener future.Motability Specialist – Helping eligible customers gain independence with tailored vehicle solutions.Quality Used Cars – A wide selection of approved pre-owned vehicles, ensuring reliability and value.Our CommitmentWith over seven decades of experience, our success is built on trust, customer satisfaction, and community engagement. We continue to reinvest in state-of-the-art facilities, staff development, and outstanding customer service.
We proudly serve Droitwich, Kidderminster, Bewdley, Stourport-on-Severn, Kingswinford, Kinver, Cleobury Mortimer, Bridgnorth, Stourbridge, Worcester, providing a friendly and professional experience for every customer.
At Clarks of Kidderminster, we believe that putting customers first ensures long-term success—a philosophy that has been at the heart of our family business for generations.Working Hours :Apprentices will be expected to work Monday–Friday, shifts to be confirmed (with the exception of weekends as per the requirements of the dealership).Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Initiative....Read more...
Heating Engineer Support AdvisorSalary: £26,000 to £35,000 DOE + bonus + benefitsLocation: Home-based (must live in Yorkshire – occasional meetings/training in Huddersfield)Hours: Monday to Friday, 9:00am – 5:30pmAqualine is a market-leading supplier of saunas, steam rooms and premium wellness equipment for domestic and commercial customers. Due to continued growth, we are looking for an experienced Heating Engineer Support Advisor to join our team.This role is ideal for a qualified heating engineer, installer or service engineer who is looking to move off the tools into a stable, home-based position, while still using their engineering knowledge every day.This role is not suitable for IT, software, telecoms or office-only backgrounds. Applicants must have real-world heating or installation experience.The RoleYou will act as the main engineering support contact for our sauna and steam room range, helping customers, installers and colleagues with installation guidance, fault diagnosis and product selection.Using your existing heating and electrical knowledge, you will support real-life installation scenarios, advise on power and heating requirements, and help resolve issues efficiently.As the role develops, you will also support internal training and help build clear installation and support materials for the wider team.Key Responsibilities
Providing engineering support via phone and emailAdvising on heating requirements, electrical connections, controls and safe installationSupporting fault-finding on sauna heaters, steam generators and control systemsGuiding installers through real-world on-site scenariosRecommending suitable products and accessories and supporting sales where appropriateProcessing orders and updating customer recordsLiaising with warehouse and suppliers regarding stock and deliveriesCreating simple installation guides, videos and support documentsAssisting with internal training for colleagues and new starters
Essential Experience
Minimum 2 years’ experience as a heating engineer, installer or service engineerFormal heating or electrical qualifications (NVQ, City & Guilds, apprenticeship or equivalent)Strong understanding of heating systems, electrical supplies, controls and fault diagnosisComfortable speaking with customers and installers by phoneLogical, practical problem-solving approachGood written English and attention to detailBasic IT skills (email, CRM, Excel)
Desirable (but not essential)
Experience with renewables or solar installationsBackground in HVAC, plant, spa, pool or building services environmentsPrevious support, senior engineer or mentoring experienceInterest in wellness or home improvement products
Requirements
Must be based in Yorkshire and able to attend occasional meetings/training in HuddersfieldProven, stable employment historyDedicated home office with reliable wired internet connectionPrior experience working remotely preferredExclusive commitment to Aqualine (no other employment or side businesses)References and background checks will be completed in line with GDPR and insurance requirements
Why Join Aqualine?We are a growing, close-knit team with ambitious plans. You’ll play a key role in supporting customers and shaping our engineering support function, with the opportunity to develop into a senior support or training-focused position.If you enjoy solving problems, helping installers get things right first time, and using your engineering knowledge without being on site every day, this role offers the best of both worlds. INDHS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
As a Customer Service Apprentice, you will support the Learner Services Team with a wide range of customer service and administrative duties. You will develop strong communication, organisational, and digital skills while contributing to the smooth day-to-day running of learner and apprenticeship services.
Key areas of work include:
Providing front desk reception cover, welcoming learners, clients, employers, and members of the public in a friendly and professional manner.
Handling enquiries via face-to-face contact, telephone, and email, ensuring accurate information and timely responses.Supporting learner enrolment, onboarding, and the completion of learner documentation.
Maintaining accurate learner and apprenticeship records, both digital and paper-based.
Assisting with apprenticeship paperwork, compliance evidence, and data entry.
Liaising with employers regarding documentation, learner reviews, and general enquiries.
Managing appointment bookings and directing visitors and calls appropriately.
Preparing certificates, letters, and other routine administrative documents.
Supporting the Apprenticeship Manager with audit preparation and reporting tasks.
Assisting with general office administration, including meeting scheduling, communications, and system housekeeping.
Training:The apprentice’s training will take place both at work and through college days with ON Course South West. Most of the practical training and day-to-day learning will happen in the workplace, allowing the apprentice to gain valuable hands-on experience. Additionally, there will be regular college sessions held at ON Course South West, where the apprentice will develop their knowledge and complete coursework in a classroom environment.
Training will typically occur on a set day at OCSW, with the remainder of the time spent working and applying skills on the job. This combination ensures a balanced approach to learning, blending practical work-based training with formal study.
The college sessions take place at:ON Course South West, Coburg House, Mayflower Street, Plymouth, PL1 1QX.Training Outcome:After successfully completing the Customer Services Level 2 Apprenticeship, apprentices will have developed a strong foundation of customer service skills and knowledge, enabling them to progress into a range of career opportunities. Where a suitable role is available within the business, we are happy to support the apprentice in applying for a permanent position.
Alternatively, we are committed to helping apprentices explore other career pathways and will provide guidance and support with job applications and interview preparation to help them secure a role that aligns with their skills and interests.
Potential career progression routes may include roles such as Customer Service Advisor, Senior Customer Service Assistant, Contact Centre Operative, or Team Leader. Apprentices may also choose to continue their development through further study, such as a Level 3 Customer Service Apprenticeship or related qualifications.
This apprenticeship provides an excellent stepping stone for individuals looking to build a successful career in customer service and related sectors.Employer Description:ON Course South West is a well-established training provider dedicated to delivering high-quality apprenticeships and vocational training across the South West region. We specialise in supporting individuals to develop the skills and knowledge needed to succeed in their chosen careers, working closely with employers to provide tailored training solutions. Our experienced team is committed to guiding apprentices throughout their learning journey, combining practical workplace experience with structured college-based study. We pride ourselves on offering excellent support to both apprentices and employers, ensuring positive outcomes and long-term career progression.Working Hours :Monday - Friday 8:45am-5pm (to be discussed at the interview).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Our international client, is looking for Senior ServiceNow Consultant to join their teams on a Permanent basis in Poland. The role is to support their strategic growth across Europe with a strong focus on advisory, client engagement, and growth initiatives.
Role and Responsibilities:
The role operates at strategic and advisory level, working closely with senior stakeholders, supporting pre-sales activity, shaping transformation programs, and guiding enterprise-scale ServiceNow implementations.
Act as a trusted advisor to senior client stakeholders across large-scale ServiceNow transformation programs
Lead strategic discussions, solution design, and roadmap definition
Support pre-sales activities, including RFP responses
Produce Functional Design Documents (FDDs) and process flows
Define user stories, acceptance criteria, and functional specifications
Engage with clients across Europe
Skills and Requirements:
10+ years of professional experience
5 years experience in ServiceNow (including implementation projects)
Experience in one or more of the following ServiceNow modules: Third-Party Risk Management (TPRM) and Integrated Risk Management (IRM) Agentic AI (Now Assist, GenAI), Service Order Management (SOM), Configuration Management Database (CMDB), Customer Service Management (CSM), HR Service Delivery (HRSD)
Experience in consulting engagements
Understanding RFPs & pre-sales activities
Excellent communication and stakeholder management skills
Willingness to travel occasionally within Europe
Must speak fluent English and Polish
Must be Based in Poland
Benefits:
Join a growing global ServiceNow practice with clear growth plans
High visibility role with direct access to senior leadership
Strategic, advisory work on enterprise-scale digital transformations
Remote setup with international exposure (must be based in Poland)
Competitive renumeration package
If you are a senior ServiceNow consultant ready to take the next step in your career.
Please apply directly or send me an email to:
Cavendish (Recruitment) Professionals Ltd are proud to be an equal opportunity employer and we believe that inclusivity begins with the candidate experience. All qualified applicants will receive consideration for employment regardless of, gender, race, age, sexual orientation, religion, or belief.
....Read more...
As an Apprentice Parts Sales advisor, you'll learn how to work in a fast-paced parts department and develop key skills in:
Safely storing and organising parts
Receiving, checking, and handling stock deliveries
Processing customer orders and payments
Using computer systems to manage parts and orders
Identifying, sourcing, and ordering parts for vehicles
Assisting with customer enquiries and offering product advice when needed
Monitoring and solving customer problems/enquiries
Following key company procedures and working as part of a team
Training:
As a level 3 Customer Service Specialist apprentice, you will learn on the job while also receiving structured training to support your development
80% of your time will be spent working alongside experienced colleagues at the dealership, gaining hands-on experience and support from a dedicated mentor
20% of your working hours will be used for off-the-job training or study time
This off-the-job training is delivered by a qualified tutor through a mix of:
Six in-person training blocks at the brand-new DAF Apprentice Academy in Nottingham
Six to ten online sessions in small groups or 1:1 format across the apprenticeship
Additional support and extra sessions are also available if needed, to help you succeed at every stage of your training.Training Outcome:After this apprenticeship
A potential full-time career within the automotive industry with many opportunities to progress to positions of authority within the dealership
Future prospects are endless
By having a highly regarded set of skills, apprentices can go on to develop their career within any other areas of commerce they may be interested in
Employer Description:Ford & Slater is one of the UK’s largest DAF Truck dealer groups with 16 locations across the UK employing over 800 staff whilst remaining a family run business. Specialising in the maintenance and repair of DAF Heavy Goods Vehicles (HGVs), with a rich history and a commitment to excellence, Ford & Slater is the ideal place to launch a rewarding career in the heavy vehicle industry.Working Hours :Monday - Friday, 8.00am - 4.30pm (one early finish per week).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working....Read more...
As an Apprentice Parts Sales advisor, you'll learn how to work in a fast-paced parts department and develop key skills in:
Safely storing and organising parts
Receiving, checking, and handling stock deliveries
Processing customer orders and payments
Using computer systems to manage parts and orders
Identifying, sourcing, and ordering parts for vehicles
Assisting with customer enquiries and offering product advice when needed
Monitoring and solving customer problems/enquiries
Following key company procedures and working as part of a team
Training:
As a level 3 Customer Service Specialist apprentice, you will learn on the job while also receiving structured training to support your development
80% of your time will be spent working alongside experienced colleagues at the dealership, gaining hands-on experience and support from a dedicated mentor
20% of your working hours will be used for off-the-job training or study time
This off-the-job training is delivered by a qualified tutor through a mix of:
Six in-person training blocks at the brand-new DAF Apprentice Academy in Nottingham
Six to ten online sessions in small groups or 1:1 format across the apprenticeship
Additional support and extra sessions are also available if needed, to help you succeed at every stage of your training.Training Outcome:After this apprenticeship
A potential full-time career within the automotive industry with many opportunities to progress to positions of authority within the dealership
Future prospects are endless
By having a highly regarded set of skills, apprentices can go on to develop their career within any other areas of commerce they may be interested in
Employer Description:Ford & Slater is one of the UK’s largest DAF Truck dealer groups with 16 locations across the UK employing over 800 staff whilst remaining a family run business. Specialising in the maintenance and repair of DAF Heavy Goods Vehicles (HGVs), with a rich history and a commitment to excellence, Ford & Slater is the ideal place to launch a rewarding career in the heavy vehicle industry.Working Hours :Monday- Friday, 8.00am- 4.30pm (weekends could be possibility).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working....Read more...
As an Apprentice Parts Sales advisor, you'll learn how to work in a fast-paced parts department and develop key skills in:
Safely storing and organising parts
Receiving, checking, and handling stock deliveries
Processing customer orders and payments
Using computer systems to manage parts and orders
Identifying, sourcing, and ordering parts for vehicles
Assisting with customer enquiries and offering product advice when needed
Monitoring and solving customer problems/enquiries
Following key company procedures and working as part of a team
Training:
As a Level 3 Customer Service Specialist apprentice, you will learn on the job while also receiving structured training to support your development
80% of your time will be spent working alongside experienced colleagues at the dealership, gaining hands-on experience and support from a dedicated mentor
20% of your working hours will be used for off-the-job training or study time
This off-the-job training is delivered by a qualified tutor through a mix of:
Six in-person training blocks at the brand-new DAF Apprentice Academy in Nottingham
Six to ten online sessions in small groups or 1:1 format across the apprenticeship
Additional support and extra sessions are also available if needed, to help you succeed at every stage of your training.Training Outcome:After this apprenticeship
A potential full-time career within the automotive industry with many opportunities to progress to positions of authority within the dealership
Future prospects are endless
By having a highly regarded set of skills, apprentices can go on to develop their career within any other areas of commerce they may be interested in
Employer Description:Ford & Slater is one of the UK’s largest DAF Truck dealer groups with 16 locations across the UK employing over 800 staff whilst remaining a family run business. Specialising in the maintenance and repair of DAF Heavy Goods Vehicles (HGVs), with a rich history and a commitment to excellence, Ford & Slater is the ideal place to launch a rewarding career in the heavy vehicle industry.Working Hours :Monday Friday, 8.00am- 4.30pm (One early finish per week)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working....Read more...
The Service department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty.
This is a varied role where you will work with all departments, bringing a friendly and energetic approach to your daily work.
Every day is different within the Service Department, so the role will vary. Some duties on a day-to-day basis may include:
Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us.
Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims.
Teamwork: Liaison with all the relevant departments, including workshop and management, to deliver an amazing customer experience.
Promotion: Assisting with the sale of accessories and service plans.
Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service.
We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:
Enthusiasm and willingness to learn.
Teamwork.
Strong communication.
Customer Service.
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long-term career, with excellent earning and progression opportunities once you complete your apprenticeship. Training:Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre.
Successful applicants must be prepared to travel to the Volkswagen Group National Learning Centre, in Milton Keynes, to complete their apprenticeship training. All training-related costs are fully covered as part of the programme, including travel, accommodation, and meals.
In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre.
This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications.
On successful completion of the one-year programme, you will receive the following:
Level 2 Customer Service Practitioner Standard.
Brand specific certifications.
Training Outcome:Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.
Once your apprenticeship is complete, you will continue your learning journey, and you will have the opportunity to drive your career forward. Once qualified, the earning potential for a Customer Service Assistant is between £20,000 and £30,000, so it is worth considering the future opportunities beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes.Employer Description:Throughout Volkswagen we have a rigorous commitment to quality and excellence. Our products are highly acclaimed, our processes for distribution and support services are world class and we have some of the most technologically advanced resources in any industry.
The Volkswagen Apprenticeship Programme is designed to train and develop apprentices to keep pace with advancing technology and high levels of customer service. This is an exciting and challenging opportunity to receive formal qualifications through extensive product training whilst in full-time employment at one of our retailers. Working Hours :Monday – Friday. 0830 – 1730.
Possibility of Saturday workings and / or shifts.
Working week will be confirmed on application.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
The Service department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty.
This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work.
Every day is different within the Service Department so the role will vary. Some duties on a day-to-day basis may include:
Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us.
Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims.
Teamwork: Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience.
Promotion: Assisting with the sale of accessories and service plans.
Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service.
We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:
Enthusiasm and willingness to learn
Teamwork
Strong communication
Customer Service
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship.Training:Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre. Successful applicants must be prepared to travel to the Volkswagen Group National Learning Centre, in Milton Keynes, to complete their apprenticeship training. All training-related costs are fully covered as part of the programme, including travel, accommodation, and meals. In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre. This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications.
On successful completion of the one-year programme, you will receive the following:
Level 2 Customer Service Practitioner Standard
Brand specific certifications
Training Outcome:Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.
Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Customer Service Assistant is between £20,000 and £30,000, so it is worth considering the future opportunities beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes. Employer Description:Audi is an exceptional brand fuelled by a passion to create the ultimate customer experience, which is why we are looking to invest in apprentices who can help us achieve our ambitious plans. There's never been a better time to join us, as we continue to enjoy massive success and unprecedented growth in the prestige car market. We are looking for the next generation of exceptional people to become part of our team and help us to delight our customers. Working Hours :Monday – Friday. 0830 – 1730.
Possibility of Saturday workings and / or shifts.
Working week will be confirmed on application.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working....Read more...
The Kia Light Vehicle Technician Apprenticeship programme will support the apprentice to gain the knowledge and skills needed to become a fully qualified and accredited Kia vehicle technician, qualifying them to be responsible for:
Servicing vehicles
Repairing and replacing faulty parts and components
Advising the Service Advisor about faults and required repairs
Contact with customers about work required
Diagnosing and repairing complex vehicle faults
Training:Kia Apprenticeship Programme operates using a 12-week cycle. Within each 12-week period, apprentices will receive the following teaching, learning and assessment:
One college block attendance with teaching delivered by dedicated Tutors (both via Virtual Classroom Training and face-to-face at the Kia Academy in Derby)
One workplace visit face-to-face with their dedicated Skills Coach
One tripartite progress review involving the Apprentice, Skills Coach and their workplace mentor
One 1:1 teaching session with their dedicated Skills Coach via virtual classroom
Training Outcome:
Upon completion of the Kia Technician Apprenticeship, apprentices have the opportunity to transition into Senior Technician, Master Technician, EV Specialist, and Service/Aftersales Manager roles
Kia is committed to growing the automotive talent pool with Electric Vehicle Specialists
Employer Description:At T W White & Sons in Byfleet, Surrey, we pride ourselves on catering for the needs of all our customers.
Easily accessible from the M25, M3 and A3, T W White & Sons Service Centre is located near Byfleet & New Haw Train station, at the end of Wintersells Road off Oyster Lane.
From the A3 Cobham junction take the A245 towards Byfleet for approximately 1 ½ miles over 1 roundabout. At the next roundabout take the second exit onto the A318 signposted Brooklands, and pass Tesco and M&S super stores on your right hand side. Continue on the A318 for ½ a mile, and before you reach the low railway bridge, take a right onto Wintersells Road. Follow the road all the way to end and T W White and Sons is on your left.Working Hours :Apprentices will be expected to work Monday - Friday, shifts to be confirmed (with the exception of weekends as per the requirements of the dealership).Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Initiative....Read more...
Warehouse SupervisorWalsall Sunday to Thursday ⏰ 11:30am–8:00pm Job OverviewWe’re looking for a proactive, hands‑on Warehouse Supervisor to oversee daily operations, lead the team, maintain stock accuracy, and ensure efficient, on‑time dispatch. Strong communication and leadership skills are essential in this fast‑paced environment. Key Duties Team Leadership
Supervising warehouse operatives and delegating daily tasksTraining, supporting, and motivating staffMaintaining productivity, teamwork, and morale
️ Warehouse Operations
Overseeing goods‑in, goods‑out, picking & packingEnsuring orders are processed and dispatched on timeMonitoring workflow and managing stock replenishment
Stock Control
Carrying out cycle counts and resolving discrepanciesEnsuring stock is stored safely and accurately
⚠️ Health & Safety
Enforcing H&S standards across the warehouseReporting hazards or maintenance issues promptly
✔️ Quality & Compliance
Checking order accuracy before dispatchMaintaining records of deliveries and stock movements
Communication
Acting as the main point of contact during the shiftLiaising with management, drivers & other departments
⭐ Skills & ExperienceWarehouse or distribution experience (supervisory preferred)Strong leadership & problem‑solving skillsGood understanding of warehouse processes & H&SAble to work in a fast‑paced, high‑volume environmentComputer‑literate; warehouse system experience beneficialHow to ApplyIn order to be considered for the Customer Service Advisor vacancy, or for further information, please contact our Commercial team on 01922 725445 EXT 1004 or submit your CV to commercial@tudoremployment.co.uk, quoting ref TEALSWS/05Applicants can also register online by clicking the link – https://tinyurl.com/ONLINECOMTEMP1For information on all of our roles, please refer to www.tudoremployment.co.uk.#TeamTudor await your call!....Read more...
JOB DESCRIPTION
Title: Sales Representative
Location: Kansas City, Missouri
Summary:
Are you a strategic sales professional with a track record of driving growth and building lasting client relationships? This is your opportunity to take ownership of a high-potential territory in the Kansas City, MO region-representing a portfolio of industry-leading products and services. In this role, your initiative, insight, and execution will directly influence your success and open doors to accelerated career advancement. If you're motivated by challenge, autonomy, and the ability to shape your own trajectory within a performance-driven organization, we invite you to bring your expertise and elevate what's possible.
Minimum Requirements:
Bachelor's degree in Business, a Technical field, or equivalent experience. At least 1 year of proven success in individual sales. Preferred: Experience in industrial sales, especially within the coatings industry. Must possess a valid Driver's License.
Physical Requirements:
Minimal physical activity required. Occasional lifting of up to 50 lbs. Ability to work on a computer for extended periods (up to 8 hours/day). Occasional exposure to chemicals. Willingness to travel 50%-75%, including overnight stays.
Essential Functions:
Establish and grow a high-potential territory in the Kansas City, MO region by identifying untapped markets and cultivating new customer relationships. Position yourself as a trusted advisor, educating clients on our product portfolio and delivering tailored solutions that drive measurable value. Develop and execute a strategic territory plan focused on long-term growth, account penetration, and market share expansion. Navigate complex sales cycles with confidence, leveraging your industry knowledge and consultative approach to close business. Collaborate cross-functionally with technical service, customer support, and operations teams to ensure seamless execution and customer satisfaction. Respond to customer needs and challenges with urgency, professionalism, and a commitment to delivering results. Continuously monitor market dynamics, competitive activity, and customer feedback to refine your approach and stay ahead of trends. Operate with a high degree of autonomy while maintaining alignment with broader sales objectives and leadership expectations. Support field technical service efforts when needed to reinforce product performance and customer trust. Champion our values of safety, quality, and service in every customer interaction and business decision.
Who We Are: Carboline is a St. Louis-based coatings manufacturer with a global reach. The company, founded in 1947, produces high-quality performance coatings, linings, and fireproofing products in more than 20 manufacturing facilities around the world. Carboline has been ranked a top workplace, so culture and maintaining a safe and clean work environment is something we take very seriously. Carboline is part of RPM International Inc., a $7.6 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services. From homes and workplaces to infrastructure and precious landmarks, RPM's market-leading brands are trusted by consumers and professionals alike to help build a better world. If you want to be part of a growing global organization with opportunity for growth, we would like to meet you.
What We Offer: We offer a team atmosphere that fosters cooperation and creativity; a management team committed to employee development and an environment where people are empowered to make decisions. Our career opportunities offer unlimited earnings potential, and our comprehensive benefits package is among the best in the industry which includes affordable benefits, a company match 401K plan and a retirement pension plan. Carboline is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
"In order to be the best, we must hire the best."Apply for this ad Online!....Read more...
With support and guidance from your managers, a Full Time Sales Advisor plays a key role in improving store performance and upholding high presentation standards, so you will need to be aligned with our values, focussed on building relationships and providing exceptional customer service. We love a bit of get up and go, so you won’t be afraid of getting stuck into your work with passion and enthusiasm. Some of your core responsibilities will be:
Delivering excellent customer service in person, via email or on the telephone
Maximising sales at every opportunity to help improve the performance of the store
Work collaboratively in your team, helping to maintain a happy working environment
Assist in all aspects of store operations, including maintaining the cleanliness and maintenance of the store
Complying with health and safety standards, monitoring store security and ensure accurate completion of administration
Some of our benefits include:
Competitive rates of pay reviewed on an annual basis
Quarterly team bonuses averaging around 10-12% (up to a maximum of 25%)
Additional day off for your Birthday
Holiday entitlement of 28 days, increasing with service
Training and support to help you develop a great career with us from day one
Great pension and sharesave schemes
Social events throughout the year
Family friendly policies which include enhanced maternity, paternity and adoption packages
Free on-site parking
Cycle to work scheme and gym discounts
Vouchers for important life events, birthdays and long service rewards
Day off to volunteer for one of our charity partners
Access to wellbeing support and employee assistance programme (EAP)
Training:Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. As one of the UK's largest and longest-established apprenticeship and training providers, we're proud to help organisations and individuals unlock their potential, and make skills really work for them. Upon completion of this 0 month Apprenticeship, you will have obtained your Customer Service Practitioner Level 2 Apprenticeship.Training Outcome:
There is a possibility of being offered a full time role after successful completion of the apprenticeship
Employer Description:Here at Big Yellow, people are at the heart of our business. When customers visit one of our stores, their journey begins with you. That’s why it’s essential you showcase your personality including integrity, empathy and a genuine passion to help others. We are a small but close-knit company, where each individual person matters. Despite our rapid growth over the past 25 years, we’ve maintained a strong family feel, and our success has come from great people, delivering an outstanding customer experience. We take a can-do attitude, combined with always doing the right thing – whatever the challenge.
We take great pride in the culture we’ve created—a fun, supportive, and positive place to work. Our store teams are small, allowing colleagues to work closely together, build trust, and form strong relationships. The role itself is highly varied, making it ideal for those who enjoy a job where no two days are the same. But it’s not just about work—we also encourage our teams to socialise, connect, and celebrate their successes together.
So, if you’re excited about this role but your experience doesn’t align perfectly with everything in the job description, we would encourage you to apply. It’s not just your skills we are looking for, it’s your personality. If you have a warm and friendly manner, great listening skills, a genuine desire to help others, a positive attitude and are not afraid of a challenge, please get in touch.
We are dedicated to building a diverse, inclusive and authentic workplace. We welcome applications from people from all walks of life regardless of race, gender, religion, sexual orientation, responsibilities for dependents, age, physical / mental disability or offending background. If you require us to make any adjustments to our interview process, then please let us know.Working Hours :Shifts TBC- 5 out of 7 days, including weekends.
Monday - Friday 8:15am- 4:45pm OR 9:15am- 5:45pm
Saturday 8:45am- 5:56pm
Sunday 9:45am- 4:15pmSkills: Administrative Skills,Customer Care Skills,Initative,Communication Skills....Read more...
OPTICAL ASSISTANT JOB STOCKPORT
Full Time Optical Assistant Independent Opticians, Stockport, Greater Manchester
A modern independent Opticians in Marple, Stockport is looking for a full time Optical Assistant to join its small, friendly team.
The practice has a strong reputation in the local community for thorough eye care, using the latest diagnostic technology including OCT, as well as offering contact lenses, myopia management for children and hearing care. Patients choose them for the time they take, the continuity of care and the personal service they receive.
The Practice
Fully private Independent, traditional Opticians with a modern, beautiful practice
Community based, with a loyal patient base and many long-standing families
Small, close-knit team of 3–4 people and very low staff turnover
Comprehensive clinical services, including advanced eye examinations with OCT and contact lens care
Myopia management for children and dedicated kids eye care
Hearing care available on-site
Wide choice of frames and sunglasses to suit all budgets, including brands such as Ted Baker, Stepper and Silhouette
Optical Assistant – Key Responsibilities
Meeting and greeting patients, creating a warm and welcoming first impression
Booking and managing appointments
Dispensing single vision, bifocal and varifocal lenses
Supporting patients with frame styling and selection
Taking accurate measurements and fitting frames
Adjustments, repairs and general aftercare
Helping with social media content and promoting the practice locally
Maintaining high standards of clinical support and customer service
Working Pattern & Salary
Full time, 4.5 days per week including Saturday morning
35 hours per week
Practice opening hours:
Tuesday to Friday 8.45am to 5.30pm
Saturday 8.45am to 1.00pm
Salary range £23,000 to £24,000 for 35 hours depending on experience
Monthy bonus scheme
Optical Assistant – Requirements
Previous experience working as an Optical Assistant / Optical Advisor / Dispensing Assistant in an Opticians is highly desirable
Confident dispensing skills and comfortable making frame and lens recommendations
Warm, personable and patient focused
A genuine team player who enjoys working in a small, supportive team
Calm, professional and confident when speaking with patients of all ages
Proud to deliver the level of care expected from a high quality independent practice
Keen to learn, develop and take on more responsibility over time
This would suit an Optical Assistant who enjoys working in a relaxed, personal setting where you can really get to know your patients.
How To Apply
To avoid missing out on this Optical Assistant job in Stockport, please send your CV to Rebecca Wood using the Apply link as soon as possible.Send us a message on Whatsapp!....Read more...
Core Duties:
Assist with the management of applications responding to queries where possible or forwarding to relevant member of team
Manage the access care planning application for all Care Support Workers and office based staff
Assisting with payroll queries and arranging the monthly payroll to our finance team
Monitoring and communicating with all Care Support Workers in relation to the care planning application
Working alongside care coordinator to arrange working shift for all staff and assisting with the monthly rotas
Process timesheet requests and queries
Taking responsibility for scheduling all meetings, and storing meeting minutes as per company policies
You will be responsible for answering calls and monitoring electronic monitoring system
Keep all administrative trackers up to date and accurate on a weekly basis, updating the team on any changes/concerns
Develop and maintain relationships with clients; community-based workers and outside agencies - including commissioners
Working with the senior team - ensuring governance planner and tasks are being implemented in a timely manner - following up on any overdue tasks
Schedule and monitor Care Assistants calls on a weekly and daily basis; considering Client/Care Assistant suitability and logistics
Identify and report areas of recruitment needs
Assist the care manager with Client care plans and reviews
Participate in the ‘on call’ rota and provide an up-to-date handover
Assist with the processing of DBS referrals, liaising with the relevant HR Advisor and logging cases that have been submitted
Ensure the maintenance of employee records, ensuring complete accuracy and confidentiality
Provide a high level of customer service to all stakeholders
Support the team in the delivery of its objectives demonstrating a ‘can do’ attitude and adopting a flexible and resourceful approach
Support the recruitment team with project administration as and when required
Training:Business Administrator Level 3.Training Outcome:Full-time employment with Trailblazer and a well-constructed career path.Employer Description:Trailblazer Social Care is a Care Quality Commission (CQC) registered organisation. We deliver professional care based on both the healthcare requirements and personal preferences of our clients. Our services include
Rapid Response, Palliative and end of life care and Personalised care.Working Hours :Monday to Friday 8am until 4pm or 9am until 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Team working,Relationship Building Skills,Time Management,Confidentiality,Professionalism,Friendly,Professional....Read more...
