The Service department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty.
This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work.
Every day is different within the Service Department so the role will vary. Some duties on a day-to-day basis may include:
· Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us.
· Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims.
· Teamwork: Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience.
· Promotion: Assisting with the sale of accessories and service plans.
Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service.
We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:
· Enthusiasm and willingness to learn
· Teamwork
· Strong communication
· Customer Service
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship.Training:Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre.
Our expert trainers will guide you through the training programme using a combination of e-learning, classroom learning and practical application.
In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre.
This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications.
On successful completion of the one year programme, you will receive the following:
· Level 2 Customer Service Practitioner Standard
· Brand specific certificationsTraining Outcome:Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.
Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Customer Service Assistant is between £20,000 and £30,000, so it is worth considering the future opportunities beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes.Employer Description:Audi is an exceptional brand fuelled by a passion to create the ultimate customer experience, which is why we are looking to invest in apprentices who can help us achieve our ambitious plans. There's never been a better time to join us, as we continue to enjoy massive success and unprecedented growth in the prestige car market. We are looking for the next generation of exceptional people to become part of our team and help us to delight our customers.
Throughout Volkswagen we have a rigorous commitment to quality and excellence. Our products are highly acclaimed, our processes for distribution and support services are world class and we have some of the most technologically advanced resources in any industry.
The Volkswagen Apprenticeship Programme is designed to train and develop apprentices to keep pace with advancing technology and high levels of customer service. This is an exciting and challenging opportunity to receive formal qualifications through extensive product training whilst in full-time employment at one of our retailers.Working Hours :Monday – Friday. 0830 – 1730.
Possibility of Saturday workings and/or shifts.
Working week will be confirmed on application.Skills: Communication skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Patience....Read more...
Type up all property details adding photographs and floor plansPrepare files and check all required information for marketing is valid and correct
Prepare and update displays of properties
To consistently post social media content for three Hunters Branches
To measure / increase the reach and engagement on all social media platforms
To assist with the presentation of video tours and interviews using videography
Book viewings using IT system
Complete customer records and update records in IT system
Build relationships with colleagues and clients
Manage and maintain on a daily basis all administrative systems and procedures
To communicate the company's vision and values where appropriate to all customers and third parties
Training:
This is an Advanced Apprenticeship in Business Administration (Level 3 qualification)
It will involve a combination of on and off the job training in the workplace
You will have monthly mentoring and guidance at work from a Craven College Learning & Development Advisor alongside monthly online workshops via Teams meetings
After between 14 & 18 months you will be entered to undertake an End Point Assessment, to complete your apprenticeship
The End Point Assessment will comprise of a Project, Knowledge Test, and a Presentation/Interview with the assessor
More information on course content and assessment methods will be discussed at interview
Functional Skills English and maths if required
Training Outcome:
The company likes to promote from within
Can lead to a full-time job and training into other roles and qualifications for the right candidate
Employer Description:Hunters Scarborough is a well-established and experienced estate agency with a proven track record of success in the industry. All of the staff at Hunters Scarborough are committed to providing exceptional customer service to all their clients, ensuring that they receive the highest level of care and attention throughout the buying and selling process. At Hunters we take pride in being able to guide our clients through the often complex and stressful process of buying or selling a property to a mutually successful and pleasant experience.Working Hours :Monday - Friday, 9.00am - 5.30pm - 30 minutes for lunch each day. Possible opportunity for additional hours on Saturdays.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Administrative skills,Logical,Team working,Creative,Initiative....Read more...
As a Cyber Security apprentice, your role will involve implementing a range of practices and technologies designed to safeguard sensitive information, ensure privacy, and maintain the integrity and availability of our data.
Example roles include:
Customer Account Security Management - Managing cyber risks, developing and maintaining security policies, ensuring compliance with standards, documenting processes, and completing assurance questionnaires for customer support
IP Network Analyst - Designing and building secure customer IP networks, developing detailed documentation, conducting hardware and software testing, and providing technical support for troubleshooting and resolving network issues
Service Desk Advisor - Providing comprehensive support by professionally handling communications, logging and prioritising incidents, offering first-line support, driving resolution with third parties, supporting internal systems, achieving quality SLAs and KPIs, and assisting with root cause analysis
SOC Analyst - Monitoring SIEM systems and threat intelligence, managing firewall and IPS services, handling incident tickets and customer liaison, and assisting in producing security reports
Effective communication will be key to your success. Your ability to convey information clearly will ensure smooth communication and efficient decision-making.
Feel like you might not have the skills? No worries! This role is an apprenticeship program designed to help you learn and grow into the position. We encourage you to apply - you might be the perfect fit!
Apprenticeships aren’t what they used to be. These days, they’re a platform for your generation to go on and own the future, and frankly, we love to see it.
This role comes with a Level 4 Cyber Security Technologist Apprenticeship, and we partner with a fantastic learning provider to support you all of the way.Training:Digital and Technology Solutions Professional Level 6.
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.Training Outcome:Once you have successfully completed the apprenticeship and have your qualification we will continue to support your career journey with Vodafone UK.Employer Description:We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.
At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.Working Hours :37.5 working hours a week with potential shift rotations. Exact working days and hours TBCSkills: Communication skills,Customer care skills,Problem solving skills,Analytical skills,Team working,Non judgemental....Read more...
As a Cyber Security apprentice, your role will involve implementing a range of practices and technologies designed to safeguard sensitive information, ensure privacy, and maintain the integrity and availability of our data.
Example roles include:
· Customer Account Security Management - Managing cyber risks, developing and maintaining security policies, ensuring compliance with standards, documenting processes, and completing assurance questionnaires for customer support
· IP Network Analyst - Designing and building secure customer IP networks, developing detailed documentation, conducting hardware and software testing, and providing technical support for troubleshooting and resolving network issues
· Service Desk Advisor - Providing comprehensive support by professionally handling communications, logging and prioritizing incidents, offering first-line support, driving resolution with third parties, supporting internal systems, achieving quality SLAs and KPIs, and assisting with root cause analysis
· SOC Analyst - Monitoring SIEM systems and threat intelligence, managing firewall and IPS services, handling incident tickets and customer liaison, and assisting in producing security reports
Effective communication will be key to your success. Your ability to convey information clearly will ensure smooth communication and efficient decision-making.
Feel like you might not have the skills? No worries! This role is an apprenticeship program designed to help you learn and grow into the position. We encourage you to apply—you might be the perfect fit!
Apprenticeships aren’t what they used to be. These days, they’re a platform for your generation to go on and own the future, and frankly, we love to see it.
This role comes with a Level 6 Digital Technology Solutions Degree Apprenticeship - Cyber Security pathway and we partner with a fantastic learning provider to support you all of the way.
Once you have successfully completed the apprenticeship and have your qualification we will continue to support your career journey with Vodafone UK.Training:An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.Training Outcome:Once you have successfully completed the apprenticeship and have your qualification we will continue to support your career journey with Vodafone UK.Employer Description:We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.
At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.Working Hours :37.5 hours a week with a potential rotational shiftsSkills: Communication skills,Customer care skills,Problem solving skills,Analytical skills,Team working,Non judgemental....Read more...
As an apprentice, you'll work at a company and get hands-on experience. You'll gain new skills and work alongside experienced staff. What you'll do at work:
Managing creditor communications is the principal responsibility of a Creditor Liaison Advisor, advisors will interact directly with all creditors
Management of all inbound and outbound telephony activity and tasks
Daily activity will include:
Effectively managing all outbound calls out of the department, either taking the action to service and resolve the creditors enquiry or by setting a task and following up the action
Accurately updating debts managed under plans, inputting data received from creditors (letters, emails, spreadsheets, telephone conversations) ensuring the notes reflect the information obtained
Proactivity contacting creditors where required to ensure the best outcome is received for the consumer
Effectively questioning and challenging any declined offers, interest where not frozen, further collections activity, to ensure that the core product is being managed to a high quality and meets the consumers' expectations
Negotiating with the creditor to reach a fair outcome for the consumer
Notes should be clear and concise with any follow-up actions being completed accordingly ensure all follow-up work is completed where the consumer should be notified of any changes
Remaining positive, polite, and professional to preserve the ongoing image and integrity of the business
Building on creditor relations by professionalism and promoting in-house systems to create further efficiencies
Meeting all compliance requirements
Give correct and best advice following MPG processes and procedures along with all regulatory requirements
Training:An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.Training Outcome:Business Administrator Level 3 Apprenticeship Standard Off-the-job training will include the support of a fully qualified Total People Learning Coach.
Training will take place in the form of live, interactive webinars and an online system called Onefile will be used to complete all necessary assignments.
There will be a final examination. Employer Description:MoneyPlus Advice has been providing debt advice for over 25 years and has helped hundreds of thousands of people. As the largest commercial provider of regulated debt advice in the UK, our experience means your experience will always be a positive one.Working Hours :Monday to Friday - hours will be either 8.00am - 4.00pm or 9.00am - 5.00pmSkills: Administrative skills,Analytical skills,Attention to detail,Communication skills,Customer care skills,Initiative,IT skills,Logical,Non judgemental,Number skills,Organisation skills,Patience,Presentation skills,Problem solving skills,Team working....Read more...
Role Overview As a Tax Trainee or Apprentice, you will gain hands-on experience across our corporate and personal tax departments. Working closely with our tax managers and senior team members, you’ll develop valuable skills and knowledge while working towards a formal tax qualification. Key Responsibilities Assist in the preparation of personal tax returns and provide support for corporate tax tasks. Manage a personal tax client portfolio over time and learn new skills with senior mentors. Help achieve the team’s objectives of client service excellence and growth. Utilise initiative and responsibility in producing high-quality, accurate work. Training:Professional Accounting Taxation Technician Apprenticeship Level 4 - ATT A key role within any accountancy and finance function, individuals undertaking this apprenticeship will hone their ability to create, verify and review accurate and timely financial information. This apprenticeship can suit a variety of financial functions as there are a range of qualifications available to suit your organisation. The ATT qualification gives you the knowledge and practical skills to work in tax compliance. After qualifying, you can progress onto CTA and become a chartered tax advisor. The ATT syllabus follows a modular structure, which consists of two core certificate papers and four optional certificate papers, allowing you to specialise in your own area of interest or expertise. You must also complete three computer-based exams (Law, Professional Responsibilities & Ethics and Accounting). Compulsory units include: Personal Taxation (PT) Business Taxation (BT)
Optional units include:
Business Compliance (BC)
Corporate Taxation (CT)
Inheritance Tax, Trusts & Estates (IHTTE)
Value Added Tax (VAT)
You will also be required to complete an End Point Assessment (EPA), which will include a role simulation exam and portfolio with reflective statement
Training will be provided by attending either face-to-face classroom-based lessons or Live Online. An apprenticeship has to be relevant to the job you are undertaking and you must dedicate 20% of your time towards it.Training Outcome:For the right candidates there would be progression opportunities to further qualifications, and/or progression to Senior/Assistant Manager over time. .Employer Description:At Plus Accounting, we believe that our team is the heart of our success, playing a vital role in achieving our company’s goals. We are committed to building a culture where every individual thrives, ensuring we attract and retain talented professionals who share our values. As a certified B Corp, our commitment goes beyond compliance and performance — we prioritise people, the planet, and sustainable growth. Working Hours :0900 - 1700 Monday to FridaySkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Initiative....Read more...
The People, Culture and Inclusion (PCI) Department
The People team is part of the PCI department, and at the centre of the Barbican, providing colleague support, and guidance to Departments across the centre, ensuring they have the capabilities they need to deliver our programmes and audience experience.
The People team fosters an inclusive and supportive culture where staff are encouraged to achieve their full potential enabling the Barbican to deliver world-class arts and learning.
Our team works across the Barbican providing advice and support ranging from recruitment, training and development to employee relations. The City of London provides a framework for our policies, and we also work with them on the Corporations’ People Strategy, encompassing several programmes of work.
Purpose of Post
The Apprentice People Officer will be a key member of the People team. They will provide support to the People team by assisting with routine HR processes, queries, administration and managing the HR mailboxes. Reporting to the Senior People Adviser, the post holder will work closely with the People Officers, People Advisers and the Payroll team to ensure that administrative HR processes and Payroll are carried out efficiently and in a timely manner. They will develop essential skills in customer service, office administration and HR knowledge.
Main Duties:
To support the People team handling routine day to day queries; working on a range of HR processes, using HR systems to record employment data; maintaining the HR mailboxes, responding to routine queries or allocating emails and cases where appropriate
To maintain a good working knowledge of HR activities within the team, focusing on the administration function, and establishing and maintaining good relationships with employees, Barbican departments and City of London departments
To work closely with the People Officers and the Payroll team to ensure that Payroll and HR processes are carried out efficiently.
To provide administrative support on HR & Departmental projects as allocated by the Senior People Advisor
To deliver excellent customer service on a range of HR queries providing solutions, advice and support primarily to managers
To support the capability of managers in HR matters, improving their ability to handle repeated situations themselves where appropriate
To deal with queries in a timely and efficient manner, escalating any relevant matters to the People Officer or People Adviser as required
To support the management of recruitment processes and recruitment administration
To assist in maintaining and updating organisational charts on a monthly basis and any other databases or spreadsheets monitoring staff changes
To assist in maintaining the HR intranet site for the Barbican Centre and ensure all information is current and accurate
To support the payroll team in their weekly processing of Casuals, unsocial hours and overtime payments, and complete payroll runs independently on an ad hoc basis where needed
To support the efficient functioning of the department, by helping to maintain the general office and its systems to adequate standards
Actively seek to implement the City of London’s Occupational Health and Safety Policy in relation to the duties of the post, and at all times give due regard to the health and safety of both themselves and others when carrying out their duties
Actively seek to implement the City of London’s Equal Opportunity Policy and the objective to promote equality of opportunity in relation to the duties of the post
To undertake any other duties that may reasonably be requested appropriate to the grade
Training:
You will be supported to achieve the HR Support Level 3 Apprenticeship
Theoretical training will be monthly with the support of the training provider
Practical training and support will be given in the workplace allowing you to embed your learning in the working environment
You will receive hours 6 per week to support with your apprenticeship studies
Training Outcome:
On successful completion of the apprenticeship, we aim to offer a permanent role within the team if a position is available
Alternatively, we shall endeavour to secure an alternative position within the City of London Corporation
Employer Description:The City Corporation with a rich history that precedes parliament, the City Corporation has been an ever constant throughout history adapting in order to meet modern demands of the City it serves, and is home to some of the world’s most striking modern architecture. The City of London Corporation forms part of London as a whole, along with the 32 London Boroughs who have responsibility for local government services within their local area. Based at the Guildhall the City Corporation looks after and promotes the City of London.Working Hours :Monday - Friday 9.30am - 5.30pm ( with some flexibility required to support business needs)
45 min break for lunchSkills: Communication skills,IT skills,Attention to detail,Customer care skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Non judgemental,Patience....Read more...
