Technical Training & Development
Build foundational CRM knowledge, starting with HubSpot configurations and integrations
Engage in hands-on learning, collaborating with mentors on essential technical tasks
System Implementation Support
Guide new HubSpot clients through a 6–8-week onboarding with senior team support
Learn to facilitate client conversations, identifying their goals and pain points
Gain confidence in explaining CRM features in accessible terms to non-technical audiences
Build client relationships while navigating each onboarding phase, ensuring CRM adoption
Data Management & Reporting
Support in configuring data, performing basic analysis, and understanding data security and quality
Gradually contribute to reports that track CRM impact and alignment with client objectives
Collaborative Solution Design
Assist in solution design sessions, focusing on customising HubSpot implementations
Work alongside Solutions Architects, learning to recommend CRM functionalities that support client engagement and growth
Training:Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.
Successful completion of this apprenticeship gives you an accredited Level 4 Business Analyst, with training in how to:
Investigate the wants, needs, problems and opportunities for your business.
Analyse performance of your processes and suggest recommendations for improvement.
Identify your data requirements to improve your business.
Create data models to illustrate how your data is represented within your business systems.
Asses costs, benefits and impacts of suggested changes to your business.
Training Outcome:
The role offers long term security and the opportunity to progress into a permanent position
Employer Description:Fuelius is a UK-based growth marketing agency that works with scaling companies to connect their customer journey, generate high-quality leads and achieve revenue goals. With over 25 years of experience, Fuelius is an Umbraco Gold partner and recently became invited to be an Elite HubSpot Partner, putting us in the top 1% of their 6,500 strong global agency roster. Our core services enable businesses to achieve consistent revenue growth through web development, strategic automation, technology implementation and inbound marketing solutions.Working Hours :Monday to Friday 9am-5pm.Skills: Attention to detail,Organisation skills,Problem solving skills,High technology literacy,To work under pressure,Goal-oriented,Excellent organisation skills,Time management skills,Motivated,Enthusiastic,Positive attitude,Able to work autonomously....Read more...
General Administrative Support: Provide general administrative support for daily business needs, including data entry, document organisation, and ad hoc tasks.
CRM Management: Handle the CRM system by booking in and allocating jobs to engineers, ensuring efficient scheduling and management of service requests.
Document Management: Upload and maintain essential documents for customers on SharePoint, ensuring accessibility and accuracy.
Maintenance Contract Coordination: Manage maintenance contracts for our managed properties, supporting smooth and ongoing property services.
Engineer & Subcontractor Scheduling: Book servicing appointments for our engineers and subcontractors, keeping track of all service activities.
Diary Management: Oversee the Directors’ diaries, arranging appointments and organising schedules to keep daily operations running smoothly.
Inbox Monitoring: Keep an eye on our helpdesk inbox, addressing or forwarding enquiries to the relevant team members as needed.
Customer Enquiries: Be the first point of contact for new enquiries, providing a friendly and professional response to potential clients.
Event Organisation: Organise staff days out and charity/volunteering events, supporting team morale and community engagement.
Social Media Management: Help manage the company's LinkedIn, Facebook, and Instagram accounts by posting updates, engaging with followers, and supporting our online brand.
Training:
Training Provider: Next Level Training.
Qualification: Level 3 Diploma in Business Administration from City & Guilds.
Duration: 14 months.
Delivery: A mix of in-person workshops, virtual sessions, and one-to-one support from industry expert tutors.
Training Outcome:This apprenticeship can lead to a career in administration and beyond. Employer Description:Sentient Electrical is a leading provider of high-quality electrical solutions for commercial clients. We're committed to maintaining exceptional standards and fostering a collaborative and supportive work environment.Working Hours :Monday to Friday, times are to be confirmed.Skills: Communication skills,Team working....Read more...
Learn how to become confident with new business lead generation, where you'll be calling leads to book meetings - oh and get this! Your commission is paid for all the meetings that you've booked!
You'll get to develop and cultivate relationships with C-Level Executives to understand technology challenges, requirements and visions
You'll be offering prospects educational-based marketing material to create opportunities and generate meetings
Get to grow your ongoing relationships with existing prospects; this could be via the telephone, email or face-to-face meetings Plus, you'll even get to socialise with them through lunch, pub meetings or by attending exhibitions/events
Manage CRM data and create dashboards for sales strategy and decision-making
You'll have full messaging capabilities across the complete marketing estate
Research & develop on new marketing solutions/innovations.
Gain exposure to marketing platforms, Google, AdWords, Twitter, LinkedIn, Instagram, Hootsuite and Google Analytics
Become confident to manage and oversee the marketing campaigns & initiatives
Get involved with social media administration and community engagement
Training Outcome:The role offers a permanent role upon completion of the apprenticeship depending on performance.Employer Description:3Gi is a digital transformation and managed IT services company that helps businesses optimize their technology infrastructure, manage cloud solutions, and improve workforce efficiency. They offer services such as cloud management (AWS, Azure), cybersecurity, governance, DevOps, and AI-based solutions like robotic process automation and data analytics. By focusing on enhancing digital strategies, they assist businesses in managing risks, reducing costs, and aligning tech with business objectives.Working Hours :Monday to Friday 08:30 to 17:30.Skills: Communication skills,Attention to detail,Organisation skills,Time management skills,Reliable....Read more...
Accurately update and maintain Freshdesk (our helpdesk portal) with professional service enquiry (PSE) updates, on a daily/regular basis, in readiness for the weekly Team review.
Creation, commercial validation and prompt processing of customer quotations and proposals in Sage X3, including PSE quotations, licence quotations, bespoke software requirements (BSR) and technical consultancy requirements (TCR) proposals.
Utilise Zoho CRM for opportunity management by tracking open customers quotations and proposals and proactively communicating with customers for progress updates.
Accurately maintain sales progress updates in Sage X3 (our ERP platform) to ensure full transparency across the business on project timescales and upcoming work to be scheduled.
Communicate with Sage and partners on quotations required by customers and follow-up, updating both internally and externally.
Support in the preparation for customers meetings, including compilation of information from Freshdesk on Support tickets, PSE and financial updates, and renewals.
Attend internal and external meetings as the minute taker, ensuring minutes are accurately recorded, produced and communicated to the appropriate stakeholders promptly, and assisting the team with any follow-up actions.
Assistance with diary management, liaising with customers, partners and colleagues to create scheduled appointments with no clashes.
Update and maintain customer spreadsheets i.e. the Customer Meetings and the Customer Product Portfolios in readiness for performance targets and revenue opportunities analysis.
Promote new Mysoft products and solutions to customers, ensuring they are sent relevant datasheets and updates on the latest features and functionality.
Provide monthly sales results to the sales team, analysing how the team have performed against the overall target month on month, by quarter and annually.
Assistance with maintaining customer information in M drive, CRM and Sage X3 to include elements such as licence volumes, patching level, contracts, annual pricing changes, partner solutions, etc.
Training:Training will be provided via the Level 4 Sales Executive Apprenticeship programme with Apprentify, one of the top-rated training agencies delivering digital and technical apprenticeship programmes from start to finish. You’ll be set up for success with a blended learning approach including virtual classroom days, personalised coaching sessions, self-led e-learning and activities to practice what you’ve learnt. At Mysoft we care about our employees as much as we do our customers and you’ll receive full support from the team.Training Outcome:In your first year you’ll be the back bone of our Sales team, learning from the ground up and taking on all the administrative tasks to support our sales operations. Within 12 to 18 months, you’ll have gained the confidence and skills to take your first step into a customer facing role, which could be Sales or Account Management, and eligibility into the Sales Bonus Scheme.Employer Description:Here at Mysoft, we’re on a mission to enable our customers to unlock their business potential via Sage X3 Enterprise Resource Planning, and Sage Intacct software. We are the longest-standing Sage X3 partner and one of the most innovative Sage Intacct partners in the UK with over 450 years of combined expertise in the sale, implementation, development and support of Sage solutions. Helping our customers grow and evolve their business, arming them with the tools and skills to perform at their best, is at the heart of what we do!Working Hours :Monday to Friday 9am to 5.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Analytical skills,Team working,Initiative....Read more...
Accurately update and maintain Freshdesk (our helpdesk portal) with professional service enquiry (PSE) updates, on a daily/regular basis, in readiness for the weekly Team review
Creation, commercial validation and prompt processing of customer quotations and proposals in Sage X3, including PSE quotations, licence quotations, bespoke software requirements (BSR) and technical consultancy requirements (TCR) proposals
Utilise Zoho CRM for opportunity management by tracking open customers quotations and proposals and proactively communicating with customers for progress updates
Accurately maintain sales progress updates in Sage X3 (our ERP platform) to ensure full transparency across the business on project timescales and upcoming work to be scheduled
Communicate with Sage and partners on quotations required by customers and follow-up, updating both internally and externally
Support in the preparation for customers meetings, including compilation of information from Freshdesk on Support tickets, PSE and financial updates, and renewals
Attend internal and external meetings as the minute taker, ensuring minutes are accurately recorded, produced and communicated to the appropriate stakeholders promptly, and assisting the team with any follow-up actions
Assistance with diary management, liaising with customers, partners and colleagues to create scheduled appointments with no clashes
Update and maintain customer spreadsheets i.e. the Customer Meetings and the Customer Product Portfolios in readiness for performance targets and revenue opportunities analysis
Promote new Mysoft products and solutions to customers, ensuring they are sent relevant datasheets and updates on the latest features and functionality
Provide monthly sales results to the sales team, analysing how the team have performed against the overall target month on month, by quarter and annually
Assistance with maintaining customer information in M drive, CRM and Sage X3 to include elements such as licence volumes, patching level, contracts, annual pricing changes, partner solutions, etc.
Training:Training will be provided via the Level 3 Technical Sales Apprenticeship with Apprentify, one of the top-rated training agencies delivering digital and technical apprenticeship programmes from start to finish. You’ll be set up for success with a blended learning approach including virtual classroom days, personalised coaching sessions, self-lead e-learning and activities to practice what you’ve learnt. At Mysoft we care about our employees as much as we do our customers, and you’ll receive full support from the team.Training Outcome:This is a development role and intended to progress into either account management or direct sales, depending on the individual. Employer Description:Here at Mysoft, we’re on a mission to enable our customers to unlock their business potential via Sage X3 Enterprise Resource Planning software. We are the longest standing Sage X3 partner in the UK with over 375 years of combined expertise in the sale, implementation, development and support of Sage X3. Helping our customers grow and evolve their business, arming them with the tools and skills to perform at their best is at the heart of what we do!Working Hours :Monday to Friday 9.00am to 5.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Team working,Initiative....Read more...
Generate sales opportunities and meetings for products and services for Field Sales
Call and create leads/opportunities from the company database and new business
Opportunity seeking for new business
Arrange meetings and manage diaries for the Field Sales
To log calls and keep CRM updated
Work alongside other departments to create opportunities
Inform customers of products and services available in a confident manner
Track appointments made for Field Sales
Attend new product training when required
Data gathering
Training:IT Technical Salesperson Level 3 Apprenticeship Standard:
Training will be remote based learning
Your training will be conducted 3 times a month during working hours
Training Outcome:
Full time employment on offer
Employer Description:Our objective is simple –
to become the preferred technical solutions provider for SME businesses across the United Kingdom, backed up by market leading customer service.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,IT skills,Administrative skills,Logical,Team working,Creative....Read more...
Working within a dedicated team, duties will include:
• Using the CRM system to update candidate records• Completing online registrations• Assisting with payroll, entering, checking documents• Answering the telephone to customers • Having conversations with candidates and offering advice• Transferring information to consultants• Ringing clients to ask if they are available for work?• Filling job vacancies• Formatting CV's• Using Word and Excel• Tracking applicationsTraining:
Level 3 Business Administrator
Functional Skills
Work-based learning
Training Outcome:Progression onto full-time employment.Employer Description:Start People is a dynamic and innovative player in the recruitment sector, dedicated to connecting talented individuals with exceptional career opportunities. Established with a vision to deliver recruitment solutions Nationwide with integrity, Innovation, and Inspiration. We offer a comprehensive suite of recruitment services tailored to meet the unique needs of both employers and job seekers.Working Hours :Monday - Thursday 08:00-17:00 Friday 08:00-15:00 (1 hour lunch).Skills: Communication skills,Attention to detail,Administrative skills,Team working....Read more...
Maintain and develop relationships with new and existing customers via outbound telephone calls, emails, Microsoft teams and site visits on occasions.
Respond to inbound leads via phone and email
Provide outstanding Customer Service and ensure all leads are followed up on a regular basis via email or phone.
Build and present written quotes to customers which you have engaged with
Achieve the KPI’s and sales targets which are set out by management
Organise and manage workload
Work in a team environment, where advice/ideas are discussed between each other, building a strong platform for future sales
Taking part in meeting sessions for the benefit of yourself and the sales team
Training:
No weekly release day into college
One monthly workshop in college
Assessor will visit the workplace every 4-6 weeks
All assignments will be set via Aptem (our CRM system)
Training Outcome:
Potential full time, permenent position in the company upon successful completion of the apprenticeship
Employer Description:At RSM Environmental, we provide reliable fuel services and EV solutions to organisations across the UK. As industry leaders, we’re committed to delivering high quality service that you can trust. Our team of experienced engineers help our customers keep their operations running smoothly.
We offer reliable support across all aspects of stored fuel management and EV solutions, from emergency spill response to routine maintenance and testing, we’ll help ensure your business can operate efficiently with minimal risk.Working Hours :Monday - Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Creative,Initiative,Non judgemental,Patience,Confident Personality,Good telephone manner....Read more...
Maintain and develop relationships with new and existing customers via outbound telephone calls, emails, Microsoft teams and site visits on occasions
Respond to inbound leads via phone and email
Provide outstanding Customer Service and ensure all leads are followed up on a regular basis via email or phone
Build and present written quotes to customers which you have engaged with
Achieve the KPI’s and sales targets which are set out by management
Organise and manage workload
Work in a team environment, where advice/ideas are discussed between each other, building a strong platform for future sales
Taking part in meeting sessions for the benefit of yourself and the sales team
Training:Customer Service Practitioner Level 2 Apprenticeship Standard:
No weekly release day in to college
One workshop per month in college
Assessor will visit workplace every 4-6 weeks
All assignments will be set and uploaded to our CRM system (Aptem)
Training Outcome:
Potential permenent position within the company upon successful completion of the apprenticeship
Employer Description:At RSM Environmental, we provide reliable fuel services and EV solutions to organisations across the UK. As industry leaders, we’re committed to delivering high quality service that you can trust. Our team of experienced engineers help our customers keep their operations running smoothly.
We offer reliable support across all aspects of stored fuel management and EV solutions, from emergency spill response to routine maintenance and testing, we’ll help ensure your business can operate efficiently with minimal risk.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Creative,Initiative,Patience....Read more...
Provide 1st line IT Support to customers who seek IT support
Logging helpdesk issues and escalating when necessary
Remote access troubleshooting
Configuring systems and updating software
Make sure that the company CRM system is updated
Answering customer tickets through a ticketing system and speaking over the telephone responding to inquiries from password resets to backups
Training:As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.
You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.
Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.Training Outcome:
This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support Technician
Employer Description:Evolve Managed Network Solutions offers proactive and human-centric digital solutions to keep your business running smoothly 24/7/365. With smart systems and agile procedures, we identify and fix problems before you even notice them.
Our four primary services – Business Connectivity, Guest Wi-Fi, SD-WAN and IT Support – provide one-stop solutions for all your telecom needs. Our patented SD-WAN technology allows us to deliver top-notch hardware with software-defined WAN paths that offer layers of redundancy, ensuring high availability and cloud-based control.Working Hours :Monday- Friday
(40 hours per week)
Weekly Rota:
7:00am to 4:00pm, 8:00am to 5:00pm, or 9:00am to 6:00pmSkills: Communication skills,IT skills,Customer care skills,Problem solving skills....Read more...
In order to successfully assist the service, our future apprentice will:
Respond to initial enquires
Respond to e-mails
Collect the required information from all potential clients. This will involve communication via:
E-mail
WhatsApp
Social media
Update records on our CRM (SalesForce)
Perform Follow-Up messages / check-ins with clients
Training:
Level 3 Business Administrator Apprenticeship Standard
You will be work based with Assessor visits
Training Outcome:
We would like our future apprentice to develop into a full-time position
The last apprentice that we hired is now a full-time employee and has been with us for 3 years
Employer Description:International Sporting Solutions Limited has several brands that offer a range of services that combine the interests of sport and education. Across our various brands, our main service sees us helping international applicants to identify suitable university placements that align with their personal academic and sporting goals.
Our team work hard to provide each applicant with an excellent, personalised service.Working Hours :Monday - Friday, 9.00am - 5.00pm (1 Paid hour for lunch)Skills: Communication skills,IT skills,Attention to detail,Strong written communication....Read more...
Help our Sales team with key projects that improve how we work.Learn how to manage and optimize marketing and sales software.Work on improving our CRM system (Salesforce) to support the company’s global needs.Analyse sales and marketing data to find useful insights and make recommendations.Maintain and update our data systems to ensure accuracy and quality.Focus on finding long-term solutions to improve processes.Training Outcome:Sales Enablement Assistant / Specialist Employer Description:Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better.
Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs.Working Hours :37.5 hours a week
Monday to Friday
Hybrid - Tuesday Wednesday Thursday in our office in NottinghamSkills: Communication skills,Administrative skills,Team working,Patience....Read more...
Input data onto the CRM and assist the team and account managers with keeping the system up to date
Staying organised with task prioritisation and confidently communicating with appropriate management
Update all in house Excel spreadsheets and assist the team with keeping the same up to date
Answering the telephone in a professional manner and arranging appointments for the account managers including updating all diaries
Keeping clients and introducers up to date by way of telephone and reporting
Assisting with marketing and day to day administrative duties
Training:Business Administrator Level 3.
All training will take place at our office in Birmingham City Centre.Training Outcome:Once all training is completed there will be an opportunity to progress the role to Account Manager within our Stamp Duty Land Tax department. Employer Description:Innovation 4 Business is a specialist tax consultancy company based in the heart of Birmingham’s business district. Their main areas of expertise include Stamp Duty Land Tax, Property Partnership Incorporation, Research and Development Relief, Capital Allowances and Land Remediation Relief.
Innovation 4 Business works closely with developers, limited companies, investors, individuals and HNW individuals to maximise the relevant tax solutions available to them and to help navigate through these complex tax arenas.Working Hours :Monday to Friday 9am to 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative....Read more...
The Telesales/Account Manager is crucial for driving revenue growth by generating sales and fostering long-term customer relationships through phone calls, emails, and social media interactions. This role requires a positive and proactive individual capable of researching, identifying, and engaging with current and prospective customers to understand their needs, promote our products and services, and close sales to meet or exceed targets. The ideal candidate will excel in communication, possess strong sales acumen, and demonstrate the ability to work independently.
Key Responsibilities:
Lead Research: Conduct thorough research to identify potential leads within the target market using various tools and databases.Prospecting
Initiate contact with potential leads through outbound calls, emails, and social media outreach.
Assess the needs and readiness of potential clients to determine if they qualify as leads
Maintain accurate and up-to-date records of all lead interactions in the CRM system.
Provide regular reports on lead generation activities and results to the department manager.
Negotiate terms and close sales effectively.
Understand customer needs and provide appropriate recycling solutions.
Training:
Learning will be delivered to you virtually via blended learning model.
Training Outcome:
Ongoing career development and progression opportunities upon completion of the apprenticeship for the right candidate
Employer Description:Uniq Recycling provides award winning device lifecycle solutions for used smartphones and IT equipment.
Working together with corporate businesses, ITAD's, social enterprises, managed service providers and local government authorities across the UK - we are proud to provide a full suite of services throughout the device lifecycle:
BuyBack, recycling and seamless IT disposal
Repairs through our in-house technical team
Data erasure and destruction to the highest standard
Onsite solutions
Buy pre-owned replacement devices
Our goal is to reuse, repair and recycle business devices, helping to contribute to a circular economy, where devices can be provided with a new life where possible, avoiding E-waste globally.
We are passionate about making a difference, by adding value to businesses, whilst supporting our local communities as well as protecting the environment. We are proud to have developed impactful Corporate Social Responsibility (CSR) programmes to help make a positive contribution to our planet.Working Hours :Monday to Friday, 9.00am to 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Non judgemental....Read more...
Contribute to content creation for emails, blogs, social media, newsletters, ads, and more
Use tools like Canva and Adobe Creative Suite to help design content, and platforms such as HubSpot, LinkedIn and Google ads to deliver engaging campaigns that resonate with our audience
Be part of planning both digital and in-person events, from webinars to industry conferences, including content creation, promotion and logistics support
Support Market Research, Sales Initiatives and Client Activities
Build and Nurture Relationship
Get valuable experience with performance tracking by analysing engagement data from our website, CRM, and ads
Learn how to measure success and find ways to improve, using tools like HubSpot Reporting and Google Analytics.
Training:As a Multi-Channel Marketer apprentice, you will work under the guidance of your marketing team to support the planning, creation and evaluation of marketing campaigns across various digital channels and social media platforms.
Your role will primarily consist of creating online and offline marketing strategies, targeted campaigns, and written and visual content designed to support customers down the marketing funnel, increase brand authority, and drive revenue.
Throughout your time as a Multi-Channel Marketer apprentice, you will develop critical skills in content creation, search engine optimisation, social media management, and web design, and learn to utilise the industry’s most used analytical tool – Google Analytics 4.Training Outcome:This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective Digital Marketer.
Employer Description:Today, BPD Zenith is a leading IBM Maximo Enterprise Asset Management partner for asset intensive organizations worldwide.
As one of the few Maximo partners providing Enterprise Asset Management (EAM) and Asset Performance Management (APM) expertise across North America, Europe and Asia Pacific, we combine a local presence with global expertise to deliver tailored asset management solutions and trusted partnerships wherever you are on your maintenance journey.
Our leading MaxiCloud platform brings together best of breed solutions to future proof your modern business.Working Hours :Monday – Friday 8:30am-5pmSkills: Communication skills,Organisation skills,Creative,Initiative....Read more...
Input data onto the CRM and assist the team and account managers with keeping the system up to date
Staying organised with task prioritisation and confidently communicating with appropriate management
Update all in house Excel spreadsheets and assist the team with keeping the same up to date
Answering the telephone in a professional manner and arranging appointments for the account managers including updating all diaries
Keeping clients and introducers up to date by way of telephone and reporting
Assisting with marketing and day to day administrative duties
Outbound calling to generate new business upon completion of relevant training
Dealing with new client enquiries upon completion of relevant training
Training:
Sales Executive (Level 4) qualification
All training will take place at our office in Birmingham City Centre
Training Outcome:
Once all training is completed there will be an opportunity to progress the role to Account Manager within our Stamp Duty Land Tax department.
Employer Description:Innovation 4 Business is a specialist tax consultancy company based in the heart of Birmingham’s business district. Their main areas of expertise include Stamp Duty Land Tax, Property Partnership Incorporation, Research and Development Relief, Capital Allowances and Land Remediation Relief.
Innovation 4 Business works closely with developers, limited companies, investors, individuals and HNW individuals to maximise the relevant tax solutions available to them and to help navigate through these complex tax arenas.Working Hours :Monday to Friday, 9.00am to 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative....Read more...
Role responsibilities include:
Commissioning of IT equipment: Laptops, Workstations, Servers, Tablets and Mobile Devices
Coordinate and file build sheets are completed in full and signed-off
Provide Tier 1 IT support to Agile-TS customers in-line with the agreed SLA’s
Effective use of the telephone to receive incoming support-calls and outgoing to close-calls
Logging of Open Support Tickets using the company CRM system via the Helpdesk Manager
Ensure all support issues are logged and progressed in a timely manner (while supervised)
Escalate support calls to Tier 2 & 3 technical engineers
Build relationships with engineers to raise skill and knowledge levels to enable a self-help approach
On-Site Support:
Attending customer site to investigate and fix IT Support calls (while supervised)
Conduct effective and efficient housekeeping activities on the customer’s site (while supervised)
Training:
The apprentice will be working towards the Level 3 Information Communications Technician Apprenticeship Standard
College attendance will be at the Colchester Institute - Colchester Campus one day per week during term time
Training Outcome:Future potential prospects include:
1st Line IT Support Technician
2nd Line IT Engineer
Helpdesk Technician
Workshop/Commissioning Engineer
Employer Description:Agile Technical Solutions is an IT Consultancy and IT Support Company servicing the needs of our valued clients and customers. The company was founded in 2010 by MD_Nick Baines who, after working for a number of years in the IT industry formed a relationship and an understanding as to what it really takes to provide a premium IT service to businesses. The name Agile came from the idea that the Company could be flexible and able to adapt to the individual needs of our customers.
With this understanding came a vision and an ethos to find the right IT solutions for the right business reasons. We believe in investing time to get to understand our customers businesses in order to provide effective IT solutions both now and moving towards the future.
We aim to get the very best from current systems and use our knowledge of new and proven innovations to improve IT capability, business efficiency and security.Working Hours :Monday to Friday 08:30 - 17:30 with a one-hour lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative,Patience,Positive can do attitude,Enthusiastic,Keen to learn and engage,Reliable transport,A sense of humour....Read more...
Provisioning Agents are responsible for provisioning new services for customers, providing walkthroughs and guidance to allow customers to use Gradwell products and services without issue. You will also be required to provide administrative support to the provisioning team and new customers, including (but not limited to) provisioning broadband circuits and importing telephone numbers to the Gradwell platform.
You will also be required to complete the handover of new customers, to our BAU support channels, ensuring that the customer has all the information at their fingertips, so that they can effectively utilise services provided by Gradwell.
This is a customer-centric role at the heart of Gradwell’s Service operations. You’ll be well-organised with a great attention to detail, with a passion for customer service. Excellent communication skills (written and verbal) along with a keen problem-solving attitude.
Processing of provisioning activities including lines and connectivity, submitting number ports and performing associated administrative tasks
Managing and processing additional work requests using our ticket-based CRM, liaise, co-ordinate and maintain relationships with carriers and suppliers
Support, co-ordinate and maintain relationships with internal teams
Update and maintain provisioning documentation and system
Provide regular communication and support to customers via email, telephone
Carry out customer service tasks to support the wider team when needed
Operate to set SLA targets
Training:Business Administrator Level 3.Training Outcome:We have career models mapped out for all teams starting from entry levels through to senior positions in the company. We fully invest in our people ad promote from within whilst supporting them with all the necessary training and development to align to their career goals.Employer Description:Gradwell Communications Ltd is a leading provider of cloud communications solutions, dedicated to helping businesses of all sizes enhance their communication capabilities. Founded in 1998, Gradwell has been at the forefront of delivering innovative cloud technology, developed in-house by their expert team.
Gradwell offers a comprehensive range of services, including their proprietary business phone system (Wave), SIP trunking, and award-winning unified communications solutions that integrate seamlessly with platforms like 3CX and Microsoft Teams. Their portfolio also includes business mobile and connectivity options, designed to support the diverse needs of modern businesses.
With a strong focus on customer satisfaction, Gradwell is committed to understanding the unique needs of each client, providing tailored solutions that empower businesses to communicate more effectively. Their acquisition of The Technology Group in 2021 has further strengthened their position as the largest 3CX partner in EMEA, expanding their product offerings and technical expertise.
Gradwell’s mission is to build long-term relationships and solve business challenges through effective communication solutions, ensuring that their clients can make the right conversations happen.Working Hours :Monday to Friday.
Shifts to be confirmed.Skills: Communication skills,Attention to detail,Problem solving skills,Team working,Willingness to learn,Interest in IT industries,Excellent customer service,Written communication skills,Good level of accuracy,Ability to use initiative,Manage own workload,Can do attitude,Technical skills,Time management skills....Read more...
Financial Record Keeping: Maintaining accurate and up-to-date financial records is a primary responsibility
This involves recording and organising various financial documents such as invoices, expenses, and transactions
Accounts Payable and Accounts Receivable: Assisting in processing invoices, payments and receivables is crucial
Finance Assistants help ensure that payments are processed accurately and on time, and that outstanding invoices are tracked and followed up as necessary
Payroll Processing: Supporting payroll processing is another key responsibility
This involves gathering relevant data, inputting information accurately, and assisting in ensuring that payroll is processed correctly and on time
Administrative Duties: Performing various administrative tasks such as managing spreadsheets, data entry, and managing correspondence related to financial matters supports the smooth functioning of the finance department
Customer and Supplier Communication: Responding to inquiries from clients, vendors, and internal staff regarding financial transactions and records is often part of the role
Finance Assistants may need to communicate with various stakeholders to clarify financial matters or resolve issues
Training:
Apprentice will be in the workplace for 5 days per week
You will be invited to one workshop per month at college
Assessor will visit the workplace every 4-6 weeks
Assignments will be set online via our CRM system
Training Outcome:
Permanent position within the company
Employer Description:Heales Medical is a successful and well established Health Services provider which offers flexible, cost effective and tailor-made health solutions across the UK for a diverse range of private and public sector clients including Local Authorities, NHS Trusts and Manufacturers. Our proactive approach to delivering effective, result focused services to our clients is aligned to government strategies and offers compelling solutions that address the key elements identified in improving health and minimising absence.
We have always advocated early intervention to support employees in remaining at or returning to work which was the basis on which Heales Medical was formed in 1999. We provide EAP and musculoskeletal assessment and treatment services to support this approach. We can offer local appointments for client employees within 5 days or less for an emergency. A proactive approach has now been ratified by Dame Carol Black’s Sickness Absence review and the Government’s response to her report.
Each contract is tailor-made to the client’s specification, with the aim of reducing sickness absence, and improving employee’s health and well-being. The service can include pre-employment screenings, management referrals, health surveillance, health education & training, stress assessment & training, immunizations & blood tests, health promotion & advice, Ill health retirement, musculoskeletal advice & treatment, EAP Service, and specialist assessments.Working Hours :Monday- Friday
8:30am- 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Initiative,Patience....Read more...
The apprentices would undertake the relevant training to be able to do the following tasks on completion of their apprenticeship:
Design products and electrical switchgear systems using CAD software
Prepare detailed quotations from customer-supplied Electrical SLD drawings, electrical schedules, and technical specifications for a range of LV Distribution equipment
Keep existing quotations up to date, as and when new information is provided communicating any changes with customers.
Adhere to company standards and guidelines when analysing and providing estimations
Maintain relationships with existing clients, keeping a sales-minded attitude, and seek out and build relationships with new clients
CRM entry to keep detailed records of all quotations.
Balance multiple enquiries/ quotations at once, ensuring each reaches the client by the deadline required.
Prepare RFQs for materials, equipment, transport and labour costs, collecting quotes from suppliers and sub-contractors
helping plan job timescales /assessing the levels of risk on a project
Training:
Candidates will work toward a level 3 Engineering standard
Btec Level 3 Technical Certificate
End point assessment will take place at the end of the apprenticeship
Training Outcome:Full time position upon completion of the apprenticeship.Employer Description:Northern Switchgear & Controls Ltd specialise in the design and manufacture of HV/LV packaged sub stations, low voltage electrical switchboards, power distribution units, motor control panels, final power distribution and control equipment.
Northern Switchgear & Controls Ltd was founded in 1993 and set out to provide purpose made Low Voltage Switchgear and Control Gear Assemblies for the UK market. Typically these industries require more than a standard system that component manufacturers offer.
As our business has grown we have developed an enviable reputation for providing our quality systems and products to organisations and projects both within the UK and internationally with export orders forming a useful percentage of our business.
Most recently we have been involved in major projects around the world including work for McDermott Engineering, M W Kellogg, Dupont, Brown & Root and Conoco for Gas Fields, Crude Oil Plants, ESSO, Tyco Thermal Systems, Fluor Intercontinental and USAF. In the UK we supply the Construction, Pharmaceutical, Process, Leisure, Smelting, Marine, MOD, Utility, Electricity Supply, Offshore, Retail, Telecommunications and Commercial Industries.
With our dedicated team of experienced engineers we are able to offer total solutions to our client ‘a one stop engineering shop’ whether a standard or purpose made system at a realistic cost. Northern Switchgear & Controls Ltd deliver on time, respond quickly and efficiently to your requirements and believe in working together with all involved to provide value engineered solutions.Working Hours :Monday - Friday (37.5 hours per week). Times to be confirmed.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative....Read more...
Role: Customer Service ApprenticeshipType: Business-to-business, mainly cold-callingDuties: Identify potential clients, understand their needs, and introduce our services. Close deals or pass on leads.
What You’ll Do:Engage with potential customers over the phone to uncover sales opportunities.Build and maintain strong customer relationships.Smash sales targets and help the company grow.Manage and follow up on leads.Keep records of leads and sales activities using our CRM system.
What We Offer:Comprehensive, hands-on training.All the tools and resources for your success.A vibrant and energetic team environment.
What We Need:Customer focused attitude.Great communication and interpersonal skills.Ability to work under pressure and meet targets.Strength and resilience in the face of challenges.Self-motivation and the drive to succeed.Excellent organisational and time-management skills.Training:Level 2 Customer Service Practitioner Standard:
This will be a blended delivery, a mixture of Microsoft Teams and face to face. All training will take place on site and within your working hours.
Ixion Holdings will complete functional skills where necessary and will ensure Health & Safety, British Values and Equality & Diversity is embedded throughout the course.Training Outcome:
Become a full time energy sales consultant.
Employer Description:We are a leading independent UK Energy & Water consultancy. Our range of products and services are focussed around saving our clients time, energy and money.
We have built strong relationships with the major UK & European suppliers that allows our clients to access both rates and contract packages that are usually unavailable to the market directly.
With over 15 years experience in the Energy Industry, we pride ourselves in providing the right solutions for our clients needs.Working Hours :Monday - Thursday, 9.00am - 5.00pm and Friday, 9.00am - 2.00pm.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative....Read more...
Our client is a UK based energy consultant working with 34 of the biggest and most trusted energy suppliers. They were founded in 2021 so they have a fresh and unique approach to the energy sector. They have quickly expanded outside of Northamptonshire and are now helping business’s all over the UK.
As an Energy Sales Broker Apprentice, you’ll be responsible for making outbound calls to existing and new customers. You’ll be helping businesses secure a better deal on their energy contracts, using a consultative approach to help them with a wide range of options to meet their needs.
Job duties:
Answering the telephone.
Updating information on the online database.
Making high volume outbound calls to existing and new potential customers explaining services offered/how you might be able to help with energy contracts and getting them the best deal for the best price.
Establishing customers’ needs and initially passing any leads over to more experienced members of staff for them to follow up, with the ability to be able to do this yourself as you get more confident in your role.
Liaising with energy providers to source the right product and solutions.
Providing accurate written quotations for customers, whilst maintaining account management data within our CRM platform.
Building rapport with our customers and provide them with a first-class service.
Using a consultative and value driven approach.
Working with the team to create a great place to work.
Person specification
Confidence, especially on the telephone
Keen to progress within your career
Hard working and reliable
Initiative and a desire to learn and grow with the business.
A collaborator, team worker and effective communicator.
Resilient and able to work under pressure.
You will receive a Level 3 Business Administration qualification at the end of the apprenticeship, subject to passing the end point assessments. The apprenticeship will take roughly 18-months, and the opportunity to stay working there after the apprenticeship is over will be available if you are performing well within your role.Training:
Level 3 Business Administration qualification
Remote training delivery
Onefile
VLE
6 hours of dedicated training time every week
Training Outcome:
Possible full time permanent postion upon completion of the apprenticeship.
Employer Description:Our client is a UK based energy consultant working with 34 of the biggest and most trusted energy suppliers. They were founded in 2021 so they have a fresh and unique approach to the energy sector. They have quickly expanded outside of Northamptonshire and are now helping business’s all over the UK.
As an Energy Sales Broker Apprentice, you’ll be responsible for making outbound calls to existing and new customers. You’ll be helping businesses secure a better deal on their energy contracts, using a consultative approach to help them with a wide range of options to meet their needs. We are now looking for an apprentice to join our friendly team in Corby, Northants.Working Hours :Monday to Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative....Read more...
Skills an apprentice will learn (during on job and off-site training programme)
Sales planning and preparation: Set effective targets using sales forecasts. Prioritise customers and activities to grow account value and maximise return-on-investment in line with your organisation’s strategy. Formulate or refine customer plans and objectives. Create efficient territory plans where appropriate
Customer engagement: Effectively communicate and interpret customer information exchanged through written, verbal and non-verbal communication. Develop a customer engagement style that effectively opens sales conversations, builds rapport, enhances customer relationships, and adapts to different customer’s social preferences
Customer needs analysis: Be highly skilled at effective questioning and active listening techniques to understand the customer’s needs, guide the sales conversation appropriately, create mutual understanding, and build trust and affinity with customers
Propose and present solutions: Develop sales proposals and deliver them using a presentation style and technique appropriate for your customer. Present relevant products and/or services, explain features and their advantages, and clearly articulate the value and benefit of the solution for the specific customer. Use and adapt a range of techniques to draw-out and overcome common sales objections
Negotiate: Research the customer’s likely desired outcomes and negotiating stance. Develop responses to likely objections. Identify your own organisation’s needs, such as minimum price and acceptable terms. Negotiate or trade variables effectively
Closing Sales: Be attuned to verbal and non-verbal buying-signals and move to close at an appropriate point in sales conversations. Develop ethical techniques to close sales and confirm customers’ purchase agreement
Gathering Intelligence: Collect, analyse and interpret market intelligence and share it appropriately and effectively within your organisation
Time Management: Use and adapt appropriate tools and techniques to prioritise and manage your time effectively
Collaboration and teamwork: Contribute effectively within a team environment. Work collaboratively with both internal and external stakeholders. Manage communications with the cross-functional team in relation to the effective delivery of your sales, such as finance and service delivery. Support continual business improvement by sharing best practice with sales team colleagues and assist the marketing team to develop new marketing collateral
Customer experience management: Deliver a positive customer experience. Manage customer enquiries and issues effectively
Take proactive action to prevent and minimise customer concerns and complaints. Handle all customer interactions professionally to the customer’s satisfaction
Digital skills: Effectively use digital tools to conduct research and target customers in line with the overall sales strategy. Able to deliver presentations and meetings using digital communication. Complete accurate records and process sales in accordance with your organisation’s policies, procedures and digital CRM systems
Technical Engineering insight and practical knowledge of the Speciality Gas Industry Sector and equipment used herein supplied and manufactured by Spectron GCS (UK) Limited
Training:
Level 4 Sales Executive apprenticeship, including group and one-to-one sessions with a dedicated apprenticeship tutor
Coventry-based
Functional skills in maths and English (if required)
Training Outcome:Spectron Gas is part of Messer Gases Group of Companies and as such has around 11,500 employees around the world with operations globally so there are a number of progression avenues available, it also runs the MEC academy for younger employees to meet and go on training around the world for their personal development.
Achievement of the standard meets the eligibility requirements for Sales Certification at Level 4 with the Institute of Sales Professionals (ISP).Employer Description:Spectron is a global player in the manufacture and supply of gas handling equipment into many differing industrial markets, it is part of Messer Gases the largest privately owned Gas supplier in the worldWorking Hours :Monday - Friday, hours to be confirmed at interview stage.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills,Number skills,Analytical skills,Team working,Initiative....Read more...
