We currently have an urgent vacancy for a Service Desk Support Analyst / IT Engineer on behalf of our client, a National Charity, based in the St Mellons area of Cardiff. Working within an existing team you will be responsible for providing 1st and some 2nd line support to circa 1200 staff nationally within an ITIL based environment.
Due to the nature of the organisation's public services, you will be expected to go through and obtain SC security clearance and NPPV2 Police Vetting before starting the role. Therefore, you must have been a working resident in the UK for the last 4 years. Alternatively, already hold current SC security clearance.
This is a permanent role offering hybrid working options (at least 3 days in office), a salary of £26,150 and benefits.
We are looking for an individual who can offer prior Service Desk (Helpdesk Support) experience in a Microsoft Windows environment providing 1st with some 2nd line technical support including application support of bespoke applications (CRM).
We need someone who can offer:
? Experience of working in 1st / 2nd line Service Desk support role
? Windows Active Directory and Microsoft EntraID (Azure), managing computer and user accounts, groups and containers
? Hardware setup, installation, troubleshooting and diagnostic assistance (Computer, Telephone, Laptop, Printer, Scanner)
? Network support, Installation, configuration (LAN, WAN, VPN, etc.) incl. switches, routers and firewalls
? Microsoft Windows 10/11 & MS Office 2016 & O365 installation, configuration and troubleshooting
? Desktop and browser security components: including site security certificates, firewalls and anti-virus
? Supporting Voice Over IP telephony solutions, specifically Zoom Workplace
? Experience with IT Service Management tools i.e. ticket logging software, Microsoft System Centre and prior experience working in an ITIL aligned enterprise environment
? Ability to multitask across multiple incidents, be organised....Read more...
Sales Manager
Unity Recruitment are seeking an experienced Sales Manager.
The company is a leading specialist in parking solutions.
Objectives: To maximize sales of the company's parking products.
Main Duties:
•Become fully conversant with the range of parking products to promote to the marketplace.
•Generate contacts in the marketplace following the company's strategic objectives.
•Drive the business to achieve annual sales targets.
•Identify new customers to expand the business in the region and complete tender submissions.
•Build and maintain strong, long-lasting customer relationships
•Partner with customers to understand their business needs and objectives
•Support all customers in the region with regular contact maintaining a high level of customer service.
•Adopt a suitably flexible approach to the position to be responsive to customer, strategic and market expectations.
•Make personal contact with the customer base and build strong corporate relationships.
•Comply with corporate sales reporting requirements as well as attending and contributing to monthly sales meetings.
•Provide continual market feedback on products and those of the competition.
•Maintain CRM system with client and market data to aid the sales effort.
•Attend exhibitions, as required, to promote the company brand and product range.
•Contribute towards the strategic development of the company.
•Comply at all times with company policies and procedures.
•Support the company in its maintenance of quality standards.
•Promote and protect the company's image and good reputation at all times.
•Fulfil any other duties and responsibilities that, after consultation, may be determined from time to time.
•Understand category-specific landscapes and trends
Requirements:
•Promote and protect the company's image and good reputation at all times.
•Proven sales experience, meeting or exceeding targets.
•Proven knowledge of the industry and technology trends.
•Previous experience as a sales executive, sales manager or sales and marketing director.
•Ability to communicate, present and influence all levels of the organization, including executive and board level.
•Proven ability to drive the sales process from plan to close.
•Proven ability to articulate the distinct aspects of products and services.
•Proven ability to position products against competitors.
•Demonstrable experience as head of sales, developing client-focused, differentiated and achievable solutions.
•Excellent listening, negotiation and presentation skills.
•Excellent verbal and written communications skills.
If this Sales Manager vacancy is of interest to you, please call Carly on 02036685680 ext 113 to discuss further, or apply today with your updated CV.
....Read more...
JOB DESCRIPTION
GENERAL SUMMARY The Technical Sales & Service Representative will be responsible for generating new leads and opportunities for potential customers while maintaining existing customer relationships. They are responsible for representing the Company's products and services in the markets and territories in which they are assigned, serving as the face of the Company.
PRINCIPLE DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Support overall achievement of planned sales and profitability objectives for the assigned accounts, territory, and overall business by: Achieving or exceeding sales growth expectation metrics as defined by the Company Maintaining a working relationship with existing customers to ensure they receive exceptional service and to identify new sales opportunities Identify prospects, set appointments, make effective sales calls, and manage the sales cycle to close new business Possess an in-depth product knowledge and be able to conduct demos, troubleshoot issues, and provide solutions to product concerns Provide appropriate and regular reporting of activities and accomplishments to assigned Regional Sales Manager and others via the Company CRM as directed to, including but not limited to: Monthly report and key trip or activity reports Updates on competitive activities in the marketplace or at key customers/accounts Provide professional representation for the company in all business dealings, including at trade shows and with industry organizations, and attend company functions as directed. Maintain effective, regular, and competent communication with the company's laboratory through: Complete and thorough Lab Work Requests Documentation of trial results on all new products Key activity reports Line surveys QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Position requires personnel's primary residence to be within assigned territory.
Experience and Education Required/Preferred
High school graduate or equivalent required 4-year degree preferred Minimum 5 years of related sales experience, preferably in chemical coatings Professional training in related business and/or professional seminars
Specific Knowledge, Skills, and Abilities Required
Excellent motivational facilitator skills Excellent people and leadership skills Excellent analytical and organizational skills Excellent verbal and written communication skills Excellent score on color examination Computer skills include the use of word processing, spreadsheets, and a CRM. Ability to objectively assess positive performance and address performance issues. Self-motivated, proactive, and self-assured work ethic Ability to think creatively to define and address personal, group, or business needs and opportunities. Ability to travel as required.
Reasoning Ability
Comprehend technology uses and applications. Demonstrate outstanding problem-solving and critical thinking skills.
CERTIFICATES, LICENSES, REGISTRATIONS
Valid driver's license Apply for this ad Online!....Read more...
£35,000 + Bonus + Hybrid + Career ProgressionAre you an experienced B2B sales professional looking for your next step in a respected, well-established technical business with exceptional career progression and a global footprint?This is a fantastic opportunity to join an international manufacturer and solutions provider supplying high-quality cable, connectivity and industrial products. As a result of impressive commercial growth and internal promotion there are clear pathways for development, including senior sales roles, technical routes and international opportunities across the wider global group. If you want to build a long-term career with a supportive employer known for developing people (some team members have 30 years’ service), this role offers exactly that.Joining a growing Technical Inside Sales team, you’ll play a key role in managing, developing and retaining customers.Key Responsibilities
Respond to inbound enquiries, leads and RFQs
Carry out warm outbound follow-ups to lapsed, dormant or partially engaged customers
Close sales via email, webchat and phone - no cold calling!
Provide presales support, product advice and quotation generation
Promote digital self-service channels (E-shop) and assist customers who need additional support
Maintain accurate CRM/ERP records (SAP or similar)
Ensure all inbound enquiries are followed up within 48 hours
Work closely with technical, customer service and field sales colleagues to maximise opportunities
This role is well suited to someone who enjoys consultative selling, solving customer problems and working with warm, engaged prospects. You’ll be office-based for your first six months (probation and onboarding), after which you can work two days from home. It’s a collaborative environment with plenty of cross-functional support and shared ownership of customer success.Skills & Experiences
Experience in B2B technical sales, internal sales or account management
Strong customer service, relationship-building and commercial awareness
A proactive and resilient approach with confidence in managing your own pipeline
Experience with SAP, or similar ERP/CRM platforms (preferred)
Experience in cable, electrical or aligned industrial sectors (ideal but not essential)
You’ll enjoy a comprehensive package, including:
Private healthcare via Benenden Health
Life Assurance Scheme
Critical Illness Scheme
20 days’ holiday + Bank Holidays +3 days Christmas closure
+1 day per completed service year (up to 25 days)
Free onsite parking & a 30 second walk to train links
Hybrid working after probation – 3 in the office, 2 remotely
Clear development routes, annual reviews and a “Level Up” career progression programme
International mobility options within the wider global group
This is a rare opportunity to develop your career within a respected and growing organisation where the sales team enjoys excellent long-term retention, progression is structured, transparent and genuinely achievable. You’ll gain exposure to a wide range of technical, commercial and even international pathways, giving you the scope to grow far beyond the core role.
If you’re ambitious, customer-focused and ready for a career-defining step forward, we’d love to hear from you. Apply now!....Read more...
One of our consultancy partners is looking to hire a Senior Salesforce Marketing Cloud Consultant to join their team in Munich. This role offers the chance to work on impactful projects, helping clients design and deliver personalized customer journeys using Salesforce Marketing Cloud.
Responsibilities:
Partner with clients to translate marketing goals into Salesforce Marketing Cloud solutions.
Configure and work with tools such as Journey Builder, Email Studio, Mobile Studio, and Automation Studio.
Develop data-driven strategies, including segmentation and personalization.
Support integration with Sales & Service Cloud and produce solution documentation.
Guide clients through testing, deployment, and adoption.
Requirements:
4+ years of experience in Salesforce Marketing Cloud or digital marketing transformation projects.
Strong knowledge of marketing automation, customer journeys, and CRM integration.
Skills in data management, SQL, and campaign analytics are a plus.
Experience in consultancy or agile project delivery environments.
Excellent communication and stakeholder management skills.
Fluency in English required; advanced German preferred
Based in Munich or open to relocation (DACH travel may be required).
What’s on offer:
Competitive salary with performance bonuses.
Flexible - hybrid working model.
Training and Salesforce certification support.
Collaborative and innovative consultancy culture.
Exposure to diverse, high-impact projects across industries.
Interested? Click "Apply" to send your CV or contact us directly at
Cavendish (Recruitment) Professionals Ltd are proud to be an equal opportunity employer and we believe that inclusivity begins with the candidate experience. All qualified applicants will receive consideration for employment regardless of, gender, race, age, sexual orientation, religion, or belief.....Read more...
One of our consultancy partners is looking to hire a Senior Salesforce Marketing Cloud Consultant to join their team in Berlin. This role offers the chance to work on impactful projects, helping clients design and deliver personalized customer journeys using Salesforce Marketing Cloud.
Responsibilities:
Partner with clients to translate marketing goals into Salesforce Marketing Cloud solutions.
Configure and work with tools such as Journey Builder, Email Studio, Mobile Studio, and Automation Studio.
Develop data-driven strategies, including segmentation and personalization.
Support integration with Sales & Service Cloud and produce solution documentation.
Guide clients through testing, deployment, and adoption.
Requirements:
4+ years of experience in Salesforce Marketing Cloud or digital marketing transformation projects.
Strong knowledge of marketing automation, customer journeys, and CRM integration.
Skills in data management, SQL, and campaign analytics are a plus.
Experience in consultancy or agile project delivery environments.
Excellent communication and stakeholder management skills.
Fluency in English required; advanced German preferred
Based in Berlin or open to relocation (DACH travel may be required).
What’s on offer:
Competitive salary with performance bonuses.
Flexible - hybrid working model.
Training and Salesforce certification support.
Collaborative and innovative consultancy culture.
Exposure to diverse, high-impact projects across industries.
Interested? Click "Apply" to send your CV or contact us directly at
Cavendish (Recruitment) Professionals Ltd are proud to be an equal opportunity employer and we believe that inclusivity begins with the candidate experience. All qualified applicants will receive consideration for employment regardless of, gender, race, age, sexual orientation, religion, or belief.....Read more...
Business Development Executive – Vehicle Safety (Remote)
Location: Northampton, Cambridge, Oxford, Canterbury, Southampton, Portsmouth
Salary: Up to £50,000 basic DOE + uncapped commission
Benefits: Company car (Hybrid/EV), mobile phone, laptop, pension, 25 days holiday + bank holidays (33 total), ongoing training, supportive culture, clear career development pathways
About the Company
A UK leader in safety and vision solutions with over 30 years of manufacturing expertise is seeking a talented Business Development Executive / Field Sales Executive. With a strong reputation across Commercial Vehicle, Plant Equipment, LCV, Bus & Coach and Material Handling sectors, the company delivers innovative UK-manufactured products that improve safety, efficiency and performance.
This is a remote role offering high autonomy — you’ll manage your own schedule, visit clients across your region and attend occasional meetings at head office.
Key Responsibilities
Identify, develop and convert new business opportunities
Manage and grow relationships with existing customers and partners
Promote a portfolio of market-leading safety and vision products
Work collaboratively with internal teams to provide tailored solutions
Maintain accurate CRM records, sales forecasts and pipeline activity
About You
The ideal candidate will be an experienced Business Development Manager / Sales Executive with strong B2B sales and account management skills. You will be:
Skilled in selling into sectors such as public sector, waste, logistics, construction, commercial vehicle or materials handling
Self-motivated, target-driven and confident managing your own diary
A strong communicator with the ability to build long-term client relationships
Commercially aware, proactive and enthusiastic about innovative technology
Candidates from related field-based sales backgrounds are encouraged to apply
How to Apply
To apply for this Business Development Executive – Vehicle Safety role, please send your CV to:
Robert Cox – Senior Recruitment Consultant
Glen Callum Associates Ltd
📞 07398 204832
📧
JOB REF: 4281RCA Business Development Manager
Glen Callum Associates is committed to creating diverse and inclusive workplaces. We welcome applications from all qualified candidates regardless of gender, age, ethnicity, disability, sexual orientation, or background. We believe that a variety of perspectives makes a team stronger and a workplace better. If you need any adjustments during the recruitment process, please let us know – we’re here to support you.....Read more...
Business Development Executive – Vehicle Safety (Remote)
Location: Northampton, Cambridge, Oxford, Canterbury, Southampton, Portsmouth
Salary: Up to £50,000 basic DOE + uncapped commission
Benefits: Company car (Hybrid/EV), mobile phone, laptop, pension, 25 days holiday + bank holidays (33 total), ongoing training, supportive culture, clear career development pathways
About the Company
A UK leader in safety and vision solutions with over 30 years of manufacturing expertise is seeking a talented Business Development Executive / Field Sales Executive. With a strong reputation across Commercial Vehicle, Plant Equipment, LCV, Bus & Coach and Material Handling sectors, the company delivers innovative UK-manufactured products that improve safety, efficiency and performance.
This is a remote role offering high autonomy — you’ll manage your own schedule, visit clients across your region and attend occasional meetings at head office.
Key Responsibilities
Identify, develop and convert new business opportunities
Manage and grow relationships with existing customers and partners
Promote a portfolio of market-leading safety and vision products
Work collaboratively with internal teams to provide tailored solutions
Maintain accurate CRM records, sales forecasts and pipeline activity
About You
The ideal candidate will be an experienced Business Development Manager / Sales Executive with strong B2B sales and account management skills. You will be:
Skilled in selling into sectors such as public sector, waste, logistics, construction, commercial vehicle or materials handling
Self-motivated, target-driven and confident managing your own diary
A strong communicator with the ability to build long-term client relationships
Commercially aware, proactive and enthusiastic about innovative technology
Candidates from related field-based sales backgrounds are encouraged to apply
How to Apply
To apply for this Business Development Executive – Vehicle Safety role, please send your CV to:
Robert Cox – Senior Recruitment Consultant
Glen Callum Associates Ltd
📞 07398 204832
📧
JOB REF: 4281RCA Business Development Manager
Glen Callum Associates is committed to creating diverse and inclusive workplaces. We welcome applications from all qualified candidates regardless of gender, age, ethnicity, disability, sexual orientation, or background. We believe that a variety of perspectives makes a team stronger and a workplace better. If you need any adjustments during the recruitment process, please let us know – we’re here to support you.....Read more...
c£45,000 + up to 50% annual performance bonus Permanent | Full-time | Office-based
We’re supporting a fast growing successful SME the supply chain and logistics sector as they continue to expand their commercial team. Due to sustained growth, they are now looking for an energetic, commercially minded Sales Manager to drive new business, develop key accounts, and support the next phase of the company’s expansion.
This is a brand-new role, offering the chance to build something from the ground up and make a genuine commercial impact.
This is a great opportunity for someone who thrives in a fast paced, hands on environment where contribution, curiosity and attitude matter.
What you’ll be doing as the Sales Manager
Building and managing a structured sales pipeline
Identifying and winning new business across key sectors
Developing tailored solutions in collaboration with operational teams
Leading proposal, quoting and tender activity
Managing and growing existing customer accounts
Providing accurate forecasting, reporting and CRM discipline
Working closely with senior leadership to support commercial strategy
What we’re looking for
Strong B2B sales background
Ideally within logistics, supply chain or a related environment
Proven experience managing the full sales cycle from prospecting to close
Commercially confident and a solid understanding of margin, pricing, cost drivers
Credible communicator with senior stakeholders
Proactive, resilient and comfortable in a fast-moving SME
Strong relationship builder who works well with operational teams
Full UK driving licence
You’ll fit the culture if you are
Energetic, hands on, and naturally take initiative
Straight-talking, commercially sharp and solutions focused
Curious about how the wider operation works end-to-end
Self-motivated, accountable and keen to progress
Comfortable with pace, challenge and constant learning
Benefits
c£45,000 base salary
Up to 50% annual performance bonus
20 days holiday + bank holidays
Employee Assistance Programme
Death in service, standard pension scheme
Modern office environment with great facilities
Standard hours Monday-Friday, 9am–5pm (37.5 hours)
Office based
If you're a driven sales professional who enjoys autonomy, pace and the chance to make a genuine impact, we'd love to hear from you.....Read more...
Business Development Executive – Vehicle Safety (Remote)
Location: Northampton, Cambridge, Oxford, Canterbury, Southampton, Portsmouth
Salary: Up to £50,000 basic DOE + uncapped commission
Benefits: Company car (Hybrid/EV), mobile phone, laptop, pension, 25 days holiday + bank holidays (33 total), ongoing training, supportive culture, clear career development pathways
About the Company
A UK leader in safety and vision solutions with over 30 years of manufacturing expertise is seeking a talented Business Development Executive / Field Sales Executive. With a strong reputation across Commercial Vehicle, Plant Equipment, LCV, Bus & Coach and Material Handling sectors, the company delivers innovative UK-manufactured products that improve safety, efficiency and performance.
This is a remote role offering high autonomy — you’ll manage your own schedule, visit clients across your region and attend occasional meetings at head office.
Key Responsibilities
Identify, develop and convert new business opportunities
Manage and grow relationships with existing customers and partners
Promote a portfolio of market-leading safety and vision products
Work collaboratively with internal teams to provide tailored solutions
Maintain accurate CRM records, sales forecasts and pipeline activity
About You
The ideal candidate will be an experienced Business Development Manager / Sales Executive with strong B2B sales and account management skills. You will be:
Skilled in selling into sectors such as public sector, waste, logistics, construction, commercial vehicle or materials handling
Self-motivated, target-driven and confident managing your own diary
A strong communicator with the ability to build long-term client relationships
Commercially aware, proactive and enthusiastic about innovative technology
Candidates from related field-based sales backgrounds are encouraged to apply
How to Apply
To apply for this Business Development Executive – Vehicle Safety role, please send your CV to:
Robert Cox – Senior Recruitment Consultant
Glen Callum Associates Ltd
📞 07398 204832
📧
JOB REF: 4281RCA Business Development Manager
Glen Callum Associates is committed to creating diverse and inclusive workplaces. We welcome applications from all qualified candidates regardless of gender, age, ethnicity, disability, sexual orientation, or background. We believe that a variety of perspectives makes a team stronger and a workplace better. If you need any adjustments during the recruitment process, please let us know – we’re here to support you.....Read more...
Sales Support Executive
About the role
If you’re the kind of person who spots the details others miss, enjoys solving problems, and isn’t shy about picking up the phone, this one’s worth a look.
I’m supporting a long‑established industrial distributor that supplies the manufacturing sector, and they’re adding a Sales Support Executive to their team. It’s a role for someone who’s confident with numbers, comfortable asking questions, and happy working in a fast‑paced sales environment where accuracy really matters.
You’ll be handling customer orders, speaking with clients, calculating prices, arranging global deliveries, keeping stock and CRM records up to date, and generally making sure everything behind the scenes runs smoothly. If you enjoy variety, you won’t be bored here.
They’re looking for someone who’s organised, inquisitive, confident with Excel, and experienced in a B2B sales office. Strong communication skills are key, especially when it comes to building relationships and getting the right information from customers.
If you’ve got a head for numbers, enjoy getting things right first time, and like being the person who keeps everything moving this role is ideal for you.
Location: Wordsley (Easily accessible from Stourbridge, Kingswinford, Brierley Hill, Dudley, Halesowen, Quinton, Wombourne, Kinver, Kidderminster, Wolverhampton, Bromsgrove)
Salary: £27-32k Dependent upon experience + generous holidays + pension + free parking + Christmas shutdown + training + Monday to Friday working
What we’re looking for:
A detail-focused organiser with an inquisitive mind who enjoys problem-solving and finding practical solutions.
Comfortable asking the right questions to understand customer needs, resolve issues, and improve processes.
Comfortable working with numbers — able to calculate prices, margins, percentages, and work in different currencies and units.
Minimum GCSE (or equivalent) in Maths and English, grades A–C / 9–6; A-level or higher education preferred.
Confident with Excel, including formulas and data manipulation.
A strong communicator who’s comfortable making outbound calls to customers and building positive relationships.
Experience in a B2B sales office, ideally with product-based or manufacturing-related businesses.
Day-to-day responsibilities of Commercial Sales Support Specialist:
Processing customer orders, raising invoices, and arranging global product deliveries.
Calculating sales prices and discussing them with customers.
Liaising with third-party warehouses and transport companies to ensure smooth, on-time deliveries.
Managing stock control, raising purchase orders, and updating CRM records.
Making proactive customer calls and handling incoming enquiries.
Asking questions and investigating to ensure accurate information, smooth processes, and excellent customer service.
Supporting the Managing Director and team with administrative and sales activities to drive the business forward.
Register Your Interest
To register your interest for this Sales Support Executive position, please send your CV to Kayleigh Bradley at Glen Callum Associates Ltd or call Kayleigh for an introductory chat on 07908 893621.
Job Reference: 4253KBB – Sales Support Executive
Glen Callum Associates specialises in recruitment, connecting exceptional talent with leading organisations worldwide.
Glen Callum Associates is committed to creating diverse and inclusive workplaces. We welcome applications from all qualified candidates regardless of gender, age, ethnicity, disability, sexual orientation, or background. We believe that a variety of perspectives makes a team stronger and a workplace better. If you need any adjustments during the recruitment process, please let us know – we’re here to support you.....Read more...
We currently have an urgent vacancy for a Service Desk Support Analyst on behalf of our client, a National Charity, based in the St Mellons area of Cardiff. Working within an existing team you will be responsible for providing 1st and some 2nd line support to circa 1200 staff nationally within an ITIL based environment.
Due to the nature of the organisation's public services, you will be expected to go through and obtain SC security clearance and NPPV2 Police Vetting before starting the role. Therefore, you must have been a working resident in the UK for the last 4 years. Alternatively, already hold current SC security clearance.
This is a permanent role offering hybrid working options (at least 3 days in office), a salary of £26,150 and benefits.
We are looking for an individual who can offer prior Service Desk (Helpdesk Support) experience in a Microsoft Windows environment providing 1st with some 2nd line technical support including application support of bespoke applications (CRM).
We need someone who can offer:
* Experience of working in 1st / 2nd line Service Desk support role
* Windows Active Directory and Microsoft EntraID (Azure), managing computer and user accounts, groups and containers
* Hardware setup, installation, troubleshooting and diagnostic assistance (Computer, Telephone, Laptop, Printer, Scanner)
* Network support, Installation, configuration (LAN, WAN, VPN, etc.) incl. switches, routers and firewalls
* Microsoft Windows 10/11 & MS Office 2016 & O365 installation, configuration and troubleshooting
* Desktop and browser security components: including site security certificates, firewalls and anti-virus
* Supporting Voice Over IP telephony solutions, specifically Zoom Workplace
* Experience with IT Service Management tools i.e. ticket logging software, Microsoft System Centre and prior experience working in an ITIL aligned enterprise environment
* Ability to multitask across multiple incidents, be organised and have a keen eye for detail
* Naturally, as the role involves supporting users nationally you will have excellent communications skills, both verbally and written.
The service desk operates between the hours 9.00 to 17.00 Monday to Friday but may require occasional rare travel to support local offices and stakeholders throughout the country. This is a high-volume environment, and you will be dealing with circa 35-40 tickets a day. The right candidate must have the ability to take ownership of issues and see them through to resolution while providing excellent service.
In return our client offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans, cycle to work scheme, and the opportunity to play a key role in a national charity providing world-class services.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Keywords: Service Desk, 2nd Line, 1st Line, Support, Helpdesk, ITIL v3 / v4, Windows Server, AD, Active Directory, Exchange 2016, Windows 11 & 10, Office 2016, O365, Firewall, Antivirus, Anti-Virus, Antispyware, Spyware, Broadband, ADSL, VPN, Microsoft Dynamics CRM, Track-IT, Skype for Business, VOIP, Networking, Azure, IT technician, IT support engineer, IT engineer, 1st line support engineer, 2nd line support engineer, 1st line engineer, 2nd line engineer, Helpdesk Engineer,
....Read more...
We currently have an urgent vacancy for a Service Desk Support Analyst / IT Support Engineer on behalf of our client, a National Charity, based in the St Mellons area of Cardiff. Working within an existing team you will be responsible for providing 1st and some 2nd line support to circa 1200 staff nationally within an ITIL based environment.
Due to the nature of the organisation's public services, you will be expected to go through and obtain SC security clearance and NPPV2 Police Vetting before starting the role. Therefore, you must have been a working resident in the UK for the last 4 years. Alternatively, already hold current SC security clearance.
This is a permanent role offering hybrid working options (at least 3 days in office), a salary of £26,150 and benefits.
We are looking for an individual who can offer prior Service Desk (Helpdesk Support) experience in a Microsoft Windows environment providing 1st with some 2nd line technical support including application support of bespoke applications (CRM).
We need someone who can offer:
* Experience of working in 1st / 2nd line Service Desk support role
* Windows Active Directory and Microsoft EntraID (Azure), managing computer and user accounts, groups and containers
* Hardware setup, installation, troubleshooting and diagnostic assistance (Computer, Telephone, Laptop, Printer, Scanner)
* Network support, Installation, configuration (LAN, WAN, VPN, etc.) incl. switches, routers and firewalls
* Microsoft Windows 10/11 & MS Office 2016 & O365 installation, configuration and troubleshooting
* Desktop and browser security components: including site security certificates, firewalls and anti-virus
* Supporting Voice Over IP telephony solutions, specifically Zoom Workplace
* Experience with IT Service Management tools i.e. ticket logging software, Microsoft System Centre and prior experience working in an ITIL aligned enterprise environment
* Ability to multitask across multiple incidents, be organised and have a keen eye for detail
* Naturally, as the role involves supporting users nationally you will have excellent communications skills, both verbally and written.
The service desk operates between the hours 9.00 to 17.00 Monday to Friday but may require occasional rare travel to support local offices and stakeholders throughout the country. This is a high-volume environment, and you will be dealing with circa 35-40 tickets a day. The right candidate must have the ability to take ownership of issues and see them through to resolution while providing excellent service.
In return our client offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans, cycle to work scheme, and the opportunity to play a key role in a national charity providing world-class services.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Keywords: Service Desk, 2nd Line, 1st Line, Support, Helpdesk, ITIL v3 / v4, Windows Server, AD, Active Directory, Exchange 2016, Windows 11 & 10, Office 2016, O365, Firewall, Antivirus, Anti-Virus, Antispyware, Spyware, Broadband, ADSL, VPN, Microsoft Dynamics CRM, Track-IT, Skype for Business, VOIP, Networking, Azure, IT technician, IT support engineer, IT engineer, 1st line support engineer, 2nd line support engineer, 1st line engineer, 2nd line engineer, Helpdesk Engineer,
....Read more...
We currently have an urgent vacancy for a Service Desk Support Analyst / IT Engineer on behalf of our client, a National Charity, based in the St Mellons area of Cardiff. Working within an existing team you will be responsible for providing 1st and some 2nd line support to circa 1200 staff nationally within an ITIL based environment.
Due to the nature of the organisation's public services, you will be expected to go through and obtain SC security clearance and NPPV2 Police Vetting before starting the role. Therefore, you must have been a working resident in the UK for the last 4 years. Alternatively, already hold current SC security clearance.
This is a permanent role offering hybrid working options (at least 3 days in office), a salary of £26,150 and benefits.
We are looking for an individual who can offer prior Service Desk (Helpdesk Support) experience in a Microsoft Windows environment providing 1st with some 2nd line technical support including application support of bespoke applications (CRM).
We need someone who can offer:
* Experience of working in 1st / 2nd line Service Desk support role
* Windows Active Directory and Microsoft EntraID (Azure), managing computer and user accounts, groups and containers
* Hardware setup, installation, troubleshooting and diagnostic assistance (Computer, Telephone, Laptop, Printer, Scanner)
* Network support, Installation, configuration (LAN, WAN, VPN, etc.) incl. switches, routers and firewalls
* Microsoft Windows 10/11 & MS Office 2016 & O365 installation, configuration and troubleshooting
* Desktop and browser security components: including site security certificates, firewalls and anti-virus
* Supporting Voice Over IP telephony solutions, specifically Zoom Workplace
* Experience with IT Service Management tools i.e. ticket logging software, Microsoft System Centre and prior experience working in an ITIL aligned enterprise environment
* Ability to multitask across multiple incidents, be organised and have a keen eye for detail
* Naturally, as the role involves supporting users nationally you will have excellent communications skills, both verbally and written.
The service desk operates between the hours 9.00 to 17.00 Monday to Friday but may require occasional rare travel to support local offices and stakeholders throughout the country. This is a high-volume environment, and you will be dealing with circa 35-40 tickets a day. The right candidate must have the ability to take ownership of issues and see them through to resolution while providing excellent service.
In return our client offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans, cycle to work scheme, and the opportunity to play a key role in a national charity providing world-class services.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Keywords: Service Desk, 2nd Line, 1st Line, Support, Helpdesk, ITIL v3 / v4, Windows Server, AD, Active Directory, Exchange 2016, Windows 11 & 10, Office 2016, O365, Firewall, Antivirus, Anti-Virus, Antispyware, Spyware, Broadband, ADSL, VPN, Microsoft Dynamics CRM, Track-IT, Skype for Business, VOIP, Networking, Azure, IT technician, IT support engineer, IT engineer, 1st line support engineer, 2nd line support engineer, 1st line engineer, 2nd line engineer, Helpdesk Engineer,
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JOB DESCRIPTION
Essential Functions:
Meets or exceed Stonhard's minimum activity standards for quotes and orders as set by Stonhard sales management. Perform project manager responsibilities at the installation site and coordinate the work to be performed with an approved Stonhard installation crew/CMG (requires occasional weekend and holiday work). Maintains accurate files and records involving Stonhard accounts through Stonhard's Salesforce CRM system. Monitors customers' accounts receivables and is responsible for the follow-up of same.
Minimum Requirements:
Two (2) plus related experience, preferably in industrial, construction or commercial industry. Spend a minimum of 4 days per week in the field with Stonhard customers. Required travel can be up to 50%/time in the field. Ability to proactively identify opportunities and quickly implement solutions. Demonstrated excellent oral and written communication, presentation, organization and planning skills. Must be very flexible and able to work in a self-directed, rapidly changing environment. A proven ability to manage projects and clearly communicate key project tasks. Must be computer literate with experience using technology and customer relationship management software (Salesforce.com), and Microsoft 365. You must possess a valid driver's license and reliable transportation.
Physical Requirements:
While performing the duties of this position, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is frequently required to stand, walk and reach with hands and arms. The employee is occasionally required to sit, stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus. This position requires wearing a hard hat, safety glasses, gloves, steel-toed boots, high-visibility vest, and depending on the task, may also require ear protection, respirators, safety harnesses, and specialized protective clothing, while on the worksite. Apply for this ad Online!....Read more...
JOB DESCRIPTION
Essential Functions:
Meets or exceed Stonhard's minimum activity standards for quotes and orders as set by Stonhard sales management. Perform project manager responsibilities at the installation site and coordinate the work to be performed with an approved Stonhard installation crew/CMG (requires occasional weekend and holiday work). Maintains accurate files and records involving Stonhard accounts through Stonhard's Salesforce CRM system. Monitors customers' accounts receivables and is responsible for the follow-up of same.
Minimum Requirements:
Two (2) plus related experience, preferably in industrial, construction or commercial industry. Spend a minimum of 4 days per week in the field with Stonhard customers. Required travel can be up to 50%/time in the field. Ability to proactively identify opportunities and quickly implement solutions. Demonstrated excellent oral and written communication, presentation, organization and planning skills. Must be very flexible and able to work in a self-directed, rapidly changing environment. A proven ability to manage projects and clearly communicate key project tasks. Must be computer literate with experience using technology and customer relationship management software (Salesforce.com), and Microsoft 365. You must possess a valid driver's license and reliable transportation.
Physical Requirements:
While performing the duties of this position, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is frequently required to stand, walk and reach with hands and arms. The employee is occasionally required to sit, stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus. This position requires wearing a hard hat, safety glasses, gloves, steel-toed boots, high-visibility vest, and depending on the task, may also require ear protection, respirators, safety harnesses, and specialized protective clothing, while on the worksite. Apply for this ad Online!....Read more...
Provide general administrative support, including filing, document control, data entry, and scheduling.
Assist with customer communication via phone, email, and ticketing systems.
Prepare reports, maintain databases, and update internal records.
Support purchasing, invoicing, and basic financial administration tasks.
Help coordinate service calls, installations, and logistical arrangements.
Program, configure, and troubleshoot DVR (Digital Video Recorder) systems used in fleet and security applications. Assist with the installation and setup of telematics devices, including hardware initialisation and software configuration.
Support the IT team in diagnosing system issues, performing resets, updating firmware, and managing device connectivity.
Maintain accurate records of device deployments, serial numbers, configurations, and service history.
Use diagnostic tools and software platforms to verify device performance and resolve technical tickets.
Input and manage data within telematics platforms, CRM systems, and internal management tools.
Ensure data accuracy across customer accounts, device inventories, and service documentation.
Generate performance reports and assist in data analysis projects that support operational improvements.
This role is perfect for someone who wants a career that blends administration, technology, and hands-on problem-solving. No prior technical experience is required, just a willingness to learn and an enthusiasm for IT-related tasks.Training Outcome:There may be the opportunity to progress onto a higher-level qualification or secure full-time employment.Employer Description:Contel provide fleet safety and security products for some of the largest vehicle fleets, improving safety and achieving operational cost savings.We pride ourselves in providing our customers with an unbeatable package of high quality solutions combined with robust Service Level Agreements, ensuring our clients assets are always working at their optimum.Working Hours :Monday - Friday
37 Hours Per Week
09:00 - 17:00.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative,Interest in technology....Read more...
Client Service & Project Support
Communicating with clients to keep them updated and supported throughout their project
Helping schedule shoots, meetings, and animation tasks
Preparing production documents such as shot lists, call sheets, health and safety forms, and release forms
Supporting the video and animation teams with timelines, feedback rounds, and production admin
Ensuring clients have a great experience and helping us keep satisfaction scores above target
Sales & Marketing Support
Responding to new enquiries and helping prepare proposals
Updating our CRM and following up with clients in the friendly, professional Stone’s Throw way
Learning how to identify opportunities and suggest creative solutions
General Admin & Team Support
Keeping project management systems (like Trello) and live sales sheets up to date
Helping to send out invoices, track progress, and keep everything organised
Contributing ideas to make our processes even better
Taking incoming phone calls as well as attending video calls with customers
Training:
1 day a week College
The rest of the training will be held in the workplace
Training Outcome:
Potential full-time employment
Employer Description:We set up our very own video production and animation company in 2011 to create amazing content whilst giving more opportunities to talented people right here in the Midlands.
A big focus here is making awesome videos (Keep things simple, fun and avoid boring)
We are not yes men/women – we give you what you need not what you want
Friendly Approach – real people, not pushy, easy to deal with, no suits, in-house team
Customer Success – not just lip service we really measure itWorking Hours :Monday- Friday between 9am-5pm.Skills: Communication skills,IT skills,Organisation skills,Team working,Creative....Read more...
Ready to bridge the gap between cutting-edge AI technology and industrial marketing? This AI Implementation Specialist role offers a unique chance to transform how a specialised B2B agency delivers innovation to engineering and manufacturing clients. In the rapidly evolving world of industrial marketing communications, artificial intelligence is no longer optional, it's essential. This position sits at the intersection of technology and traditional industry, where you'll translate AI capabilities into practical marketing solutions for scientific, engineering, and manufacturing businesses across the globe. About the Company This employee owned marketing communications agency has almost two decades of experience serving the global industrial manufacturing and IIoT sector. Based in Dorset with fully remote working options, they combine deep technical knowledge with digital expertise to support major international brands across 25+ countries. As a regionally leading employee-owned agency, every team member has a stake in success, creating a sustainable and goal-aligned working environment. The Role in Context As AI Implementation Specialist, you'll champion the integration of AI technologies across the agency's client portfolio and internal operations. This isn't a computer engineering team environment—instead, you'll work alongside creative marketers, strategists, and digital specialists who understand industrial B2B but need your expertise to harness AI's transformative potential. Your role bridges technical possibility with practical marketing application, ensuring AI solutions genuinely enhance client outcomes rather than becoming technology for technology's sake. Here's what you'll be doing: Develop and implement AI strategies tailored to industrial marketing communications challenges Identify opportunities where AI can improve efficiency, creativity, or campaign effectiveness for engineering and manufacturing clients Train and support the team in adopting AI tools and workflows across digital marketing, content creation, and CRM automation Research emerging AI technologies and assess their relevance to B2B industrial marketing applications Build frameworks and guidelines for responsible AI implementation that maintain brand authenticity and technical accuracy Collaborate with client services teams to translate technical AI capabilities into client-facing benefits and solutions Here's the skills you'll need: Understanding of AI technologies, machine learning concepts, and current AI tools including ChatGPT, Claude, and marketing automation platforms Experience in B2B marketing, digital marketing, or marketing technology implementation Ability to communicate complex technical concepts to non-technical creative and marketing professionals Strong problem-solving mindset with enthusiasm for continuous learning in rapidly evolving technology 2-3 years experience in marketing technology, digital transformation, or consultancy roles Genuine passion for both artificial intelligence innovation and industrial sector marketing challenges Work Permissions You must have the right to work in the United Kingdom. Visa sponsorship is not available at this time. Key perks and benefits: Competitive salary £26,000-£35,000 depending on experience Fully remote working with flexibility to work from anywhere in the UK Employee ownership scheme with profit-sharing opportunities Professional development budget for AI certifications and training courses Collaborative team culture valuing innovation and continuous improvement Work with prestigious global industrial brands across cutting-edge marketing projects Why Choose a Career in Marketing Technology? The convergence of AI and marketing represents one of the most exciting career pathways available today. As organisations across all sectors race to implement artificial intelligence, professionals who can bridge the gap between technical capability and business application are in exceptional demand. In the B2B industrial marketing space specifically, AI is transforming everything from content creation and lead generation to customer insights and campaign optimisation. This role positions you at the forefront of this transformation, building expertise that will remain highly valued as AI continues reshaping the marketing landscape over the coming decade. This exciting AI Implementation Specialist opportunity is brought to you by The Opportunity Hub UK—connecting forward-thinking professionals with innovative career opportunities.....Read more...
Export Sales ManagerFlexible location with requirement to work from office (CM22 6DS) on a monthly basisUp to £55,000 pa basic salary + commission (up to £80,000 OTE)Car or car allowanceInternational travel requiredAn exciting opportunity for an experienced Export Sales Manager with a hunger for success to drive international growth in a B2B environment. About usHytek GB have supplied fluid dispensing equipment for 40 years and today offer over 2,000 different products to over 150 global destinations. We are experts in fluid transfer solutions and pride ourselves in providing the right advice, the right solutions and the right products.We are looking for a self-motivated and tenacious Export Sales Manager with a proactive, customer-centric approach, to maintain positive relationships with existing overseas customers, re-engage lapsed international customers, and identify opportunities to drive new business in Europe and the US.Duties & responsibilities
Develop and maintain strong relationships with international customers.Identify and pursue new export markets and opportunities.Build long-term relationships with decision-makers, influencers, and stakeholders.Understand customer objectives to maximise sales and profitability.Conduct market research to understand regional trends, competitor activity, and pricing strategies.Achieve agreed sales targets and KPIs for export markets.Prepare and deliver quotations, negotiate terms, and close deals.Monitor and report on sales performance and market developments.Work closely with internal teams to ensure smooth delivery of products.Attend international trade shows and exhibitions to promote Hytek GB products.
Skills & experience
Background in the fuel or liquids industry.Effective at developing and nurturing long-term customer relationships.Experienced at identifying business opportunities.Excellent negotiation skills.Track record of achieving sales growth and delivery of results within a B2B environment.IT literate with experience using CRM systems.
What’s on offer
Up to £55,000 pa basic salary + commission (up to £80,000 OTE)Car or car allowance24 days holidays increasing with service (plus bank holidays)Flexible location with requirement to work from office (CM22 6DS) on a monthly basis
If you’re an experienced B2B salesperson with proven experience in export sales or international business development, this could be your perfect fit. Apply now with your latest CV. INDHS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
Assist the sales team with preparing quotes, proposals, and order forms
Input and maintain customer details, leads, and opportunities on the CRM system
Help process incoming orders accurately and efficiently
Track and follow up on order progress, delivery, and invoicing
Handle customer enquiries by phone and email in a professional, friendly manner
Provide updates to customers on orders, stock availability, and lead times
Support the resolution of customer issues or complaints promptly and effective
Maintain and update sales records, reports, and documentation
Assist with data entry, filing, and general office duties
Support the organisation of meetings, sales events, or promotional activities
Training:
On the job
With the training provider, monthly on line virtual masterclasses through Juniper training
Training Outcome:
Customer service specialist
Team Leader
Employer Description:Founded in 2001, Trench Limited was established with a clear vision:
To deliver high-quality, service-oriented solutions with a strong focus on customer satisfaction. From the outset, we built a reputation in the UK Cable Management marketplace for reliability, simplicity, and excellence.
Our guiding mantra, "Keep It Simple," became the foundation of our approach—ensuring orders are received complete and on time, every time. We pride ourselves on offering a consistent dependable service.
We are a flexible manufacturer that holds extensive stocks of standard product ensuring that we have capacity to fulfil your bespoke requirements whilst offering exceptional lead times.
Over the years, our commitment to quality and customer-first values earned us a respected position in the Cable Management sector. In 2015, we entered into an exciting new chapter when we were acquired by family-owned international business OBO Bettermann. This partnership has enabled us to expand our reach, strengthen our capabilities, and continue delivering the trusted service our customers expect - now with the additional support of a global network.Working Hours :Monday to Friday, 8.30am to 5.00pm, with 30 minutes lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Patience....Read more...
Commercial Sales Support Specialist
Location: Wordsley (Easily accessible from Stourbridge, Kingswinford, Brierley Hill, Dudley, Halesowen, Quinton, Wombourne, Kinver, Kidderminster, Wolverhampton, Bromsgrove)
Salary: £27-32k Dependent upon experience + generous holidays + pension + free parking + Christmas shutdown + training + Monday to Friday working
Are you the person who spots the details others miss, enjoys finding solutions, and isn’t afraid to pick up the phone to get things moving?
We’re looking for an inquisitive, numbers-savvy Sales Support Specialist / Commercial Administrator who’s as confident with Excel formulas as they are with customer conversations.
This is not just about processing orders - it’s about connecting with customers, asking the right questions, solving problems, and keeping everything running smoothly behind the scenes in a fast-paced sales environment. You’ll be joining a long-established and steadily growing industrial distributor supplying the manufacturing sector, where your input will have a real impact on the team’s success.
What we’re looking for:
A detail-focused organiser with an inquisitive mind who enjoys problem-solving and finding practical solutions.
Comfortable asking the right questions to understand customer needs, resolve issues, and improve processes.
Comfortable working with numbers — able to calculate prices, margins, percentages, and work in different currencies and units.
Minimum GCSE (or equivalent) in Maths and English, grades A–C / 9–6; A-level or higher education preferred.
Confident with Excel, including formulas and data manipulation.
A strong communicator who’s comfortable making outbound calls to customers and building positive relationships.
Experience in a B2B sales office, ideally with product-based or manufacturing-related businesses.
Day-to-day responsibilities of Commercial Sales Support Specialist:
Processing customer orders, raising invoices, and arranging global product deliveries.
Calculating sales prices and discussing them with customers.
Liaising with third-party warehouses and transport companies to ensure smooth, on-time deliveries.
Managing stock control, raising purchase orders, and updating CRM records.
Making proactive customer calls and handling incoming enquiries.
Asking questions and investigating to ensure accurate information, smooth processes, and excellent customer service.
Supporting the Managing Director and team with administrative and sales activities to drive the business forward.
Why join us? You’ll be working in a supportive and collaborative environment, where curiosity is encouraged and initiative is valued. No two days are the same, and you’ll have the opportunity to expand your skills and develop your career as part of a growing company investing in its future.
If you have strong Excel skills, a head for numbers, an inquisitive nature, and the confidence to pick up the phone to customers, we’d love to hear from you.
Apply now for the position of Commercial Administrator by sending your CV to Kayleigh Bradley, Senior Recruiter at Glen Callum Associates Ltd, or call Kayleigh on 07908 893621 for a confidential chat about the role.
Job Ref: 4253KBA – Commercial Sales Support Specialist....Read more...
Commercial Sales Support Specialist
Location: Wordsley (Easily accessible from Stourbridge, Kingswinford, Brierley Hill, Dudley, Halesowen, Quinton, Wombourne, Kinver, Kidderminster, Wolverhampton, Bromsgrove)
Salary: £27-32k Dependent upon experience + generous holidays + pension + free parking + Christmas shutdown + training + Monday to Friday working
Are you the person who spots the details others miss, enjoys finding solutions, and isn’t afraid to pick up the phone to get things moving?
We’re looking for an inquisitive, numbers-savvy Sales Support Specialist / Commercial Administrator who’s as confident with Excel formulas as they are with customer conversations.
This is not just about processing orders - it’s about connecting with customers, asking the right questions, solving problems, and keeping everything running smoothly behind the scenes in a fast-paced sales environment. You’ll be joining a long-established and steadily growing industrial distributor supplying the manufacturing sector, where your input will have a real impact on the team’s success.
What we’re looking for:
A detail-focused organiser with an inquisitive mind who enjoys problem-solving and finding practical solutions.
Comfortable asking the right questions to understand customer needs, resolve issues, and improve processes.
Comfortable working with numbers — able to calculate prices, margins, percentages, and work in different currencies and units.
Minimum GCSE (or equivalent) in Maths and English, grades A–C / 9–6; A-level or higher education preferred.
Confident with Excel, including formulas and data manipulation.
A strong communicator who’s comfortable making outbound calls to customers and building positive relationships.
Experience in a B2B sales office, ideally with product-based or manufacturing-related businesses.
Day-to-day responsibilities of Commercial Sales Support Specialist:
Processing customer orders, raising invoices, and arranging global product deliveries.
Calculating sales prices and discussing them with customers.
Liaising with third-party warehouses and transport companies to ensure smooth, on-time deliveries.
Managing stock control, raising purchase orders, and updating CRM records.
Making proactive customer calls and handling incoming enquiries.
Asking questions and investigating to ensure accurate information, smooth processes, and excellent customer service.
Supporting the Managing Director and team with administrative and sales activities to drive the business forward.
Why join us? You’ll be working in a supportive and collaborative environment, where curiosity is encouraged and initiative is valued. No two days are the same, and you’ll have the opportunity to expand your skills and develop your career as part of a growing company investing in its future.
If you have strong Excel skills, a head for numbers, an inquisitive nature, and the confidence to pick up the phone to customers, we’d love to hear from you.
Apply now for the position of Commercial Administrator by sending your CV to Kayleigh Bradley, Senior Recruiter at Glen Callum Associates Ltd, or call Kayleigh on 07908 893621 for a confidential chat about the role.
Job Ref: 4253KBA – Commercial Sales Support Specialist....Read more...
Internal Sales ExecutiveUp to £30,000 pa basic salary + performance bonusOffice based - Newark NG22An exciting opportunity for an Internal Sales Executive with a focus on building positive relationships to contribute to sales growth with a company committed to providing expert support.About usJoin Whisper Pumps as an Internal Sales Executive and be part of a thriving UK industry projected to exceed £2.1 billion annually! We’re a leading UK supplier of pumping solutions, and we’re looking for a proactive, target-driven individual to help grow our business.Duties & responsibilities
Effectively manage incoming customer enquiries.Provide product information and tailored advice.Prepare accurate quotations based on customer needs.Proactively contact customers to develop relationships and identify new opportunitiesDevelop positive long-term relationships with customers.Interpret customer objectives to maximise business opportunities.Collaborate effectively with colleagues to provide quality customer service.There will also be occasional opportunities to visit customer when required, giving you valuable exposure to our client base.Update and maintain CRM system.
Skills & experience
Self-motivated, able to prioritise and manage own time effectively.Proactive, driven by achievement.Desire to learn and develop.Resilient, able to problem solve effectively.Excellent interpersonal skills.Clear and articulate communicator.Strong commitment to providing quality customer service.Detail oriented, with a high level of accuracy.Previous experience in sales, telesales or customer service roles.IT literate.
What’s on offerCompetitive salary, performance bonus, pension, health plan, life insurance, company parking, and a professional yet friendly environment. Full product training provided. If you’re hungry for sales success and want to join a respected UK brand in a growing market, apply today! INDLS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
Provide direct support to customers via phone, email, and online channels, responding to enquiries, requests, and complaints in a professional manner.
Learn to manage and progress warranty claims, spare parts requests, and repair/workshop cases under supervision.
Record and update customer interactions accurately in internal CRM systems and portals.
Assist in monitoring service levels for retailer partners and help contribute to maintaining a high standard of service.
Support the Customer Experience Team with administrative tasks, reports, and day-to-day operations.
Participate in training and development sessions as part of the apprenticeship, including self-study, on-the-job learning, and formal training (20% of working hours).
Observe and learn best practices for customer service, using customer insights to support improvements in processes and performance.
Support the implementation and familiarisation with tools such as the AI Operator–led 1st Line Support system.
Actively develop professional skills, behaviours, and knowledge in line with the Customer Service Specialist apprenticeship standards.
Training:Training will be delivered by the Heart of Yorkshire Education Group. Learning will take place in the workplace. Training Outcome:Opportunity to become a permanent member of staff with career development within the Customer Experience Team.Employer Description:Sumec UK is a specialised company dedicated to advanced product development, industrial design, and supply of home and garden solutions. As part of the Sumec Group of Companies and a direct subsidiary of Sumec Hardware and Tools Co., Ltd, we combine global expertise with a strong local presence.
Our head office, established in January 2011 in the south of York, houses our R&D, product design, sales, marketing, and after-sales teams, ensuring close support for our retail partners and direct warranty assistance for end users. We specialise in innovative garden and power tools, including robotic and advanced lawnmowers, pressure washers, trimmers, and chainsaws.
Our flagship brand, Yard Force, represents an exciting and technologically advanced range of products designed for home and garden use, delivering quality, innovation, and reliability for every customer.
Working Hours :Mon-Fri.
09:00 to 17:00 with 30min lunch break.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Patience....Read more...
