Administrative Support Apprentice – Customer Service

To provide an excellent customer experience while adhering to internal customer service KPI’s Answering customer queries through email, telephone and live chat services Ensure all customer accounts, contacts and records are updated and maintained in our CRM portal Provide administrative support to management team members Maintain product availability within our ordering portal, adding new products or specifications when required Liaise with production to ensure stock is being delivered to the customer’s specification and in a timely manner Raise replacement orders where goods need resending and placing back orders where product lines are holding orders back Handling all customer complaints in an efficient way and ensuring all complaints are logged in our CRM system and followed up until closed

Training:

Training to be provided by Milton Keynes college.

Training Outcome:

There are a number of routes the apprentice could take. They could focus more in customer service and work through becoming a Customer Service Team Leader then onto a Manager.

Or the apprentice could choose to specialise in a division and begin account management starting as an Account Executive and working up to Account Manager.

Or the apprentice could choose to go into Sales and work as a Telesales Executive or Business Development Executive, then Manager and onto Sales Manager and Head of Sales Division.

We understand that sometimes working in roles people do change their mind and may want to work in a different department and with a different skill set.

Through 1-2-1's we can recognise this together and provide alternative routes to other departments to develop in other areas.

Employer Description:
Established in 1992 by Martyn Nash, vGroup International has consistently pioneered in after-sales automotive protection. A stream of innovative solutions from bespoke car mats, agile registration plates to tailor-made safety kits are just some of the breakthroughs designed to meet the evolving needs of our partners.

Working Hours :
Mon-Fri. Shifts TBC.

Skills:
IT Literate,Written Communication,Verbal Communication.