Advertising Jobs Found 181 Jobs, Page 8 of 8 Pages Sort by:
Charity Finance Manager
Charity Finance ManagerSalary: £16,000 to £18,000 per annum (FTE £40,000 - £45,000)Hours: 15 hours per week, across 2 or 3 daysLocation: One In A Million offices at Bradford City AFC, Manningham, BradfordStart Date: October 2026 (or sooner)Closing Date: 19th August 2026One In A Million Charity, Bradford‘Passionate about investing in children and young people.We are a values-led charity with children and young people at the heart of everything we do. We are looking for an experienced Charity Finance Manager to oversee our financial operations and support the continued development of our organisation.Reporting directly to the CEO and overseeing the Finance Assistant, you will provide effective financial leadership, governance and insight, ensuring our finances are well managed and key stakeholders receive accurate and timely financial information.This is a rewarding part-time opportunity to use your expertise to make a genuine difference to the lives of children and young people.One In A Million’s Vision, Mission & ValuesOur aim is to make a positive difference to disadvantaged young people’s lives, helping to build self-esteem, respect, aspiration and resilience. We place children and young people at the heart of everything we do, enhancing their life chances through Sports, the Arts and Enterprise programmes.Our core values of compassion, honesty, integrity and excellence shape everything we do.Role SummaryAs Charity Finance Manager, you will oversee the strategic planning, management and monitoring of the Charity’s finances, ensuring strong financial governance, controls and reporting. You will also provide oversight across insurance, risk management, Health and Safety and GDPR.Key ResponsibilitiesOverall Financial Responsibilities Oversee the day-to-day financial operations of the Charity.Lead financial planning and monitoring, reporting directly to the CEO.Develop and maintain effective financial policies, procedures and controls. Oversee and support the Finance Assistant. Manage relationships with auditors, bankers, payroll providers and insurers.Identify opportunities for cost savings and improved financial efficiency.Provide financial advice and support to the CEO and wider leadership team. Management Accounts Prepare monthly accrual-based management accounts and departmental reports.Monitor budgets and identify and report on variances.Provide financial reports and updates to the CEO and Board of Trustees.Complete quarterly reforecasting exercises alongside the CEO and senior leaders. Statutory Accounts Ensure financial and regulatory requirements are met, including relevant Companies House, Charity Commission and HMRC submissions.Manage audit compliance and the year-end audit process.Prepare year-end accounts and supporting financial information.Ensure financial reporting complies with relevant charity regulations, including Charity SORP.Provide financial advice and reporting to the Senior Leadership Team and Board of Trustees. Budgeting Prepare the annual budget with the CEO for approval by the Board of Trustees.Support the development of 1-to-3-year financial plans.Contribute to financial and funding strategies across restricted and unrestricted income. Funding Provide accurate financial information to support funding applications and funder reporting.Manage and forecast restricted and unrestricted funding reserves.Work collaboratively with the CEO and wider team to support effective financial planning and funding strategies. Contractual Management Provide financial oversight and recommendations relating to contracts, employment contracts and Service Level Agreements.Oversee and, where appropriate, authorise the purchase of goods and supplies.Support the financial oversight of future asset development. Insurance and Risk Management Ensure appropriate insurance arrangements are maintained and meet the Charity's requirements.Provide oversight of the Charity's risk management processes. Payroll Prepare payroll information for the external payroll provider and ensure accurate staff payments.Liaise with the payroll provider regarding HMRC and pension administration.Be able to process payroll internally should this function be brought in-house. About youWe are looking for an experienced finance professional who combines strong technical financial knowledge with excellent communication and organisational skills.You will ideally have: A relevant accountancy qualification or be part-qualified (ACCA, CIMA, ACA or AAT).A minimum of 3-5 years' financial management experience.A proven track record in a Finance Manager or similar role.Strong knowledge of financial and accounting procedures.Experience preparing monthly management accounts and year-end accounts for audit.Experience of financial planning, budgeting and implementing effective financial systems.Experience of managing payroll.Strong IT skills, including Microsoft Office 365 and Excel.The ability to communicate financial information clearly to non-finance colleagues. Experience within the charity or third sector, knowledge of Charity SORP, Gift Aid and cloud-based accounting software such as Xero would be advantageous.Above all, you will share our commitment to compassion, honesty, integrity and excellence and be passionate about supporting an organisation that makes a positive difference to children and young people.Safeguarding: One In A Million is committed to safeguarding and promoting the welfare of children and young people. Appointment is subject to a satisfactory enhanced DBS check. We are committed to Equal Opportunities.Apply now: Please submit your completed application and an up-to-date CV.Closing date: Wednesday 19th August 2026 at midday.Early applications are encouraged. We reserve the right to close this vacancy early or appoint before the advertised closing date if a suitable candidate is found. INDHSEquals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful. ....Read more...
Ai & Digital Marketing Apprentice
You will also play an important role in helping shape our public identity as Graded continues its transition into a broader production company working across commercials, television and feature films. Key Responsibilities AI Marketing & Business Growth Research and explore emerging AI tools that can improve marketing, business development and creative workflows. Use AI to support audience research, market analysis and competitor insights. Help develop intelligent marketing campaigns across multiple platforms. Assist with AI-powered prospect research and personalised client outreach. Explore marketing automation opportunities that improve efficiency across the business. Analyse campaign performance and identify opportunities for continual improvement. Support lead generation and business development initiatives through intelligent use of AI. Brand & Content Manage Graded's digital presence across LinkedIn, Instagram and other relevant platforms. Plan, schedule and coordinate social media campaigns. Write engaging copy using both traditional writing skills and AI-assisted workflows. Create or coordinate digital marketing assets including graphics, photography and short-form video. Maintain a consistent tone of voice across all communications. Assist with website updates, SEO improvements and content optimisation. Support the creation of newsletters, case studies and marketing collateral. Company Development Support the ongoing Graded rebrand across website, social media and marketing materials. Help develop and maintain brand guidelines. Work closely with senior team members to develop marketing strategies that support long-term business growth. Contribute fresh ideas that help shape the future direction of the company. Take ownership of marketing projects and confidently manage your own workload. Production Support Join productions where appropriate to capture behind-the-scenes content. Work alongside production teams to identify marketing opportunities during shoots. Assist with creating award submissions, project write-ups and portfolio content. Help communicate the creative process behind our work through engaging storytelling.Essential Skills A strong understanding of social media platforms including LinkedIn, Instagram and TikTok. Excellent written English and communication skills. Confidence using Canva, Microsoft Office and Google Workspace. Strong organisational skills and attention to detail. Confidence learning new software independently. An interest in marketing analytics and audience insights. A passion for film, television or creative production. A proactive attitude with a willingness to take initiative and continually develop your skills.Desirable Skills Experience using AI platforms such as ChatGPT, Claude, Gemini or similar. An understanding of prompt engineering or AI-assisted workflows. Experience with Adobe Creative Cloud and/or DaVinci Resolve. Basic website editing experience. Photography or videography skills. An understanding of SEO and website optimisation. Experience using CRM systems or an interest in sales and business development. Training:The training will take place once a month at Creative Process Digital: Training covers: Marketing strategy & branding Content creation & SEO AI tools including ChatGPT, Claude & Gemini Paid advertising (Meta, Google, LinkedIn & TikTok) Email marketing & CRM automation Analytics, reporting & GA4 Multi-channel campaign planning and execution Training Outcome:Opportunity to grow into a permanent Marketing & Growth Executive role as the company continues to expandAt Graded, we're not looking for someone to simply use AI. We're looking for someone who wants to help define how AI can responsibly support the future of the creative industries. We believe the best ideas will always come from people, with AI acting as a powerful tool to amplify creativity, improve efficiency and unlock new opportunities rather than replace the creative process. If you're excited by emerging technology, passionate about storytelling and want to help build the next generation of production company, we'd love to hear from you.Employer Description:About Graded Films Graded Films is an independent and award winning film and video production company based in Arundel, West Sussex. Our work spans commercial campaigns, branded content and video for the arts. Alongside this, we're investing heavily in scripted television and feature film development, with multiple projects currently in active production development. As the business evolves, we're looking for someone who wants to help tell that story and grow with the company into its next era. The creative industries are changing rapidly. Artificial Intelligence is transforming the way businesses communicate, research opportunities, create content, understand audiences and build lasting client relationships. At Graded, we believe AI should enhance creativity, not replace it. We're looking for someone who shares that mindset and is excited to explore how emerging technology can help a creative business grow. Working closely with our production and post team, you'll help develop our marketing strategy, strengthen our digital presence and experiment with new AI-powered workflows that improve the way we market our work and engage with prospective clients. This is far more than a social media role. You'll have the opportunity to influence how Graded presents itself to the world as we continue our evolution from a video production company into a business producing high-end commercial work, scripted television and feature films. You'll be encouraged to question existing processes, test new ideas and become an important voice within the business. We're Looking For Someone Who. Has a genuine interest in AI and how it can be applied within the creative industries. Enjoys solving problems and finding smarter ways of working. Loves marketing, storytelling and communication. Is naturally curious and enjoys experimenting with new technology. Is organised and capable of managing multiple projects simultaneously. Can work independently while collaborating effectively within a creative team. Has excellent written communication skills. Wants to build a long-term career within the film and television industry. Is excited about helping shape the future of a growing production company. Working Hours :Monday - Friday Shifts TBC. 37.5-hour working weekSkills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Analytical skills,Logical,Team working,Creative,Initiative ....Read more...
Luxury Marketing and Fashion Sales Executive
Marketing and Fashion Sales LeadSalary £35,000 - £40,000 dependent on experience + performance related bonusShoreditch, London Studio based- Full-timeOrhan London are looking for someone to help drive the next stage of growth for their established tailoring studio. This is a unique opportunity to join a close-knit team and play a key role in shaping the future of a business with over 20 years of craftsmanship, creativity and exceptional customer service behind it.This isn't a typical marketing role. Combining it with business development and sales, you'll focus on generating new business, re-engaging previous clients, strengthening our brand and delivering an exceptional customer journey that encourages repeat business.At Orhan London, we create bespoke tailoring and alterations for He's, She's and They’s, celebrating individuality through outstanding craftsmanship and personal service. Working as part of our team of seven, you'll have the opportunity to bring fresh ideas, make a real impact and help drive the business forward.The RoleThis is a hands-on, varied role with real responsibility.You'll work closely with the founders, taking ownership of business growth by identifying new opportunities, developing partnerships and nurturing client relationships. A key part of the role will involve reactivating our extensive database of dormant clients, converting previous customers into loyal repeat business and ensuring every interaction reflects the high standards we're known for.Alongside business development, you'll take ownership of our marketing activity, looking at new ways to strengthen our brand, increase engagement and ensure we're reaching the right audiences. You'll constantly be looking for opportunities to improve what we do, bringing new ideas to the table and having the freedom to implement them.This is an opportunity for someone who enjoys variety, thinks commercially and wants to play a genuine role in helping a successful independent business expand and grow.What You'll Be DoingPartnerships & Growth Creating new business opportunities, partnerships and client channels.Proactively sourcing new business and identifying opportunities to expand our client base.Re-engaging our extensive database of previous clients, converting them into repeat customers.Identifying new markets, partnerships and commercial opportunities.Actively developing the reputation and reach of the business.Bringing fresh ideas that contribute to long-term business growth. Marketing & Brand Taking ownership of and expanding our social media channels, creating consistent, engaging and high-quality content.Recognising opportunities and capturing photo and video content of studio and client interactions.Writing clear, authentic copy across social media, email campaigns, ensuring marketing partners copy aligns with our brand voice.Identifying and delivering marketing activity that supports business growth.Working with our SEO and PPC partners to maximise marketing performance.Looking for creative ways to increase brand awareness and customer engagement. Sales & Client Journey Managing enquiries from first contact through to becoming loyal, repeat clients.Building genuine relationships with clients, creating trust and delivering an exceptional experience.Managing and improving current systems including Hubspot.Strengthening the customer journey to improve conversion, retention and referrals.Maintaining a strong commercial focus whilst ensuring every client receives outstanding service.Continually looking for ways to improve the overall client experience. Commercial Performance & Operations Monitoring business performance and identifying opportunities to increase revenue.Analysing results and adapting activity to maximise success.Supporting wider business projects, systems and day-to-day operations where required.Taking ownership of ideas from concept through to implementation. What's In It For You A varied role spanning business development, sales and marketing, where no two days are the same.The opportunity to help shape the future of an established London business with over 20 years of success.Working closely with the founders in a collaborative, studio-based team of six.Real ownership of your work, with the opportunity to introduce new ideas and make a visible impact.A creative, supportive working environment where your contribution genuinely matters.A long-term opportunity for someone ambitious who wants to grow alongside the business.A clear pathway to develop as the business continues to expand. Who This Role SuitsYou'll have experience across marketing, business development and sales, with a genuine passion for building relationships and helping businesses grow.Experience within tailoring, fashion, luxury retail or another premium service-led environment would be advantageous, but more importantly we're looking for someone who understands people, has an interest in fashion, enjoys spotting opportunities and has the drive to turn ideas into results.You'll be: Experienced in marketing, sales and business development.Confident speaking with clients and developing long-term relationships.Commercially aware, balancing creativity with results.Proactive, organised and comfortable taking ownership.Someone who enjoys identifying opportunities rather than waiting for them.Motivated by helping a business grow and making a genuine difference to people. What Matters To UsWe're not looking for someone who's overly corporate or driven by hard sales techniques.Our business has been built on trust, craftsmanship and genuine one to one relationships, and we want someone who shares those values. We're looking for someone who enjoys working with people, takes pride in what they do and wants to become part of our long-term journey.The Kind Of Person We're Looking ForYou're someone who enjoys building relationships, spotting opportunities and making things happen. You can think strategically whilst remaining hands-on, and you're just as comfortable developing ideas as you are delivering them.You'll be: Warm, approachable and confident with people.Commercially minded, with a natural ability to build relationships.Curious, organised and adaptable, able to move between partnerships, marketing activity, client conversations and performance analysis whilst keeping sight of the bigger picture.Proactive and hands-on, comfortable taking ownership and following ideas through.Equally comfortable shaping strategy and getting involved in the day-to-day running of the business. Interested? If you possess the relevant skills and experience, then please send your cv by return. INDLSEquals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful. ....Read more...
Marketing and Fashion Sales Lead
Marketing and Fashion Sales LeadSalary £35,000 - £40,000 dependent on experience + performance related bonusShoreditch, London Studio based- Full-timeOrhan London are looking for someone to help drive the next stage of growth for their established tailoring studio. This is a unique opportunity to join a close-knit team and play a key role in shaping the future of a business with over 20 years of craftsmanship, creativity and exceptional customer service behind it.This isn't a typical marketing role. Combining it with business development and sales, you'll focus on generating new business, re-engaging previous clients, strengthening our brand and delivering an exceptional customer journey that encourages repeat business.At Orhan London, we create bespoke tailoring and alterations for He's, She's and They’s, celebrating individuality through outstanding craftsmanship and personal service. Working as part of our team of seven, you'll have the opportunity to bring fresh ideas, make a real impact and help drive the business forward.The RoleThis is a hands-on, varied role with real responsibility.You'll work closely with the founders, taking ownership of business growth by identifying new opportunities, developing partnerships and nurturing client relationships. A key part of the role will involve reactivating our extensive database of dormant clients, converting previous customers into loyal repeat business and ensuring every interaction reflects the high standards we're known for.Alongside business development, you'll take ownership of our marketing activity, looking at new ways to strengthen our brand, increase engagement and ensure we're reaching the right audiences. You'll constantly be looking for opportunities to improve what we do, bringing new ideas to the table and having the freedom to implement them.This is an opportunity for someone who enjoys variety, thinks commercially and wants to play a genuine role in helping a successful independent business expand and grow.What You'll Be DoingPartnerships & Growth Creating new business opportunities, partnerships and client channels.Proactively sourcing new business and identifying opportunities to expand our client base.Re-engaging our extensive database of previous clients, converting them into repeat customers.Identifying new markets, partnerships and commercial opportunities.Actively developing the reputation and reach of the business.Bringing fresh ideas that contribute to long-term business growth. Marketing & Brand Taking ownership of and expanding our social media channels, creating consistent, engaging and high-quality content.Recognising opportunities and capturing photo and video content of studio and client interactions.Writing clear, authentic copy across social media, email campaigns, ensuring marketing partners copy aligns with our brand voice.Identifying and delivering marketing activity that supports business growth.Working with our SEO and PPC partners to maximise marketing performance.Looking for creative ways to increase brand awareness and customer engagement. Sales & Client Journey Managing enquiries from first contact through to becoming loyal, repeat clients.Building genuine relationships with clients, creating trust and delivering an exceptional experience.Managing and improving current systems including Hubspot.Strengthening the customer journey to improve conversion, retention and referrals.Maintaining a strong commercial focus whilst ensuring every client receives outstanding service.Continually looking for ways to improve the overall client experience. Commercial Performance & Operations Monitoring business performance and identifying opportunities to increase revenue.Analysing results and adapting activity to maximise success.Supporting wider business projects, systems and day-to-day operations where required.Taking ownership of ideas from concept through to implementation. What's In It For You A varied role spanning business development, sales and marketing, where no two days are the same.The opportunity to help shape the future of an established London business with over 20 years of success.Working closely with the founders in a collaborative, studio-based team of six.Real ownership of your work, with the opportunity to introduce new ideas and make a visible impact.A creative, supportive working environment where your contribution genuinely matters.A long-term opportunity for someone ambitious who wants to grow alongside the business.A clear pathway to develop as the business continues to expand. Who This Role SuitsYou'll have experience across marketing, business development and sales, with a genuine passion for building relationships and helping businesses grow.Experience within tailoring, fashion, luxury retail or another premium service-led environment would be advantageous, but more importantly we're looking for someone who understands people, has an interest in fashion, enjoys spotting opportunities and has the drive to turn ideas into results.You'll be: Experienced in marketing, sales and business development.Confident speaking with clients and developing long-term relationships.Commercially aware, balancing creativity with results.Proactive, organised and comfortable taking ownership.Someone who enjoys identifying opportunities rather than waiting for them.Motivated by helping a business grow and making a genuine difference to people. What Matters To UsWe're not looking for someone who's overly corporate or driven by hard sales techniques.Our business has been built on trust, craftsmanship and genuine one to one relationships, and we want someone who shares those values. We're looking for someone who enjoys working with people, takes pride in what they do and wants to become part of our long-term journey.The Kind Of Person We're Looking ForYou're someone who enjoys building relationships, spotting opportunities and making things happen. You can think strategically whilst remaining hands-on, and you're just as comfortable developing ideas as you are delivering them.You'll be: Warm, approachable and confident with people.Commercially minded, with a natural ability to build relationships.Curious, organised and adaptable, able to move between partnerships, marketing activity, client conversations and performance analysis whilst keeping sight of the bigger picture.Proactive and hands-on, comfortable taking ownership and following ideas through.Equally comfortable shaping strategy and getting involved in the day-to-day running of the business. Interested? If you possess the relevant skills and experience, then please send your cv by return. INDLSEquals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful. ....Read more...
Warehouse Manager
Warehouse ManagerDepartment: Wheelchair ServiceLocation: Cambridge & Peterborough Wheelchair Service (PE29)40 hours per week Mon-FriSalary: £40k paResponsible for:Overseeing the efficient receipt, storage and dispatch of a range of wheelchair equipment. You will manage people based within the depot and field service engineers, an on call rota, processes and systems in order to ensure goods are received and dispatched appropriately, and that productivity targets are met.You will be responsible for the workplace health and safety standards in the warehouse, including the decontamination area and activities carried out by the field service engineers. Purpose of Job:As the Warehouse Manager you will oversee the efficient day-to-day running of the warehouse managing warehouse staff and field service engineers. You will be responsible for stock management, and you will be targeted to achieve our contractual repair KPI’s. Main Duties and Responsibilities:Stock Control Manage and monitor the receipt, order, assembly and dispatch of wheelchair equipment. Including, maintenance, adjustments and pre delivery inspections.Ensure all stock information is recorded within the relevant systems to enable tracking of individual items. People Management Organise the recruitment and training of staff, as well as monitoring staff performance, progress and appraisals.Motivate, organise and encourage teamwork within the workforce to ensure productivity targets are met or exceededBrief team leaders daily and attend depot managers daily huddlesManage annual leave request and staff absencesPlan future capacity requirementsShadow staff and visit customer sites to monitor the quality of service deliveredManaging the on-call rota Decontamination and recycling Responsible for quarantine, ensuring decontamination is undertaken in line with MHRA guidelines and recycled, any tests undertaken. Ensure paperwork is correctly documented, logged and filed creating a clear audit trail. Management Information Coordinate the use of computerised systems where necessaryProduce regular reports and statistics on a daily, weekly, monthly basis, including van stock report, fleet management reports, stock level reports, and spare part reportsUtilise daily report to monitor activity and manage performance Driver/Technicians Responsible for liaising with customer service regarding scheduling all van runs for driver/technicians and communicating with them as necessary. Closing of Orders Ensure all orders are completed from the previous day and closed down correctly. Run daily reports ensuring that we have no outstanding open orders. Repairs Ensure that repairs are correctly logged, and carried out in a timely fashion, including emergency after hour’s repairs. Customer Service Responsible for daily communication with the Customer Service team. Logging delivery problems and refer backs etc. Supervisor will also be required to take prescriber/service users calls if required.Give direction to the customer service supervisor who is responsible for the daily operations of the customer service department. Administration Ensure that all paperwork within the depot is managed, filed and reviewed regularly. General Duties Liaise with customers, suppliers and transport companiesHave a clear understanding of the company’s policies and vision and the warehouse contribute to theseRequired to be hands on. Lifting, picking, packing and cleaning will be required to cover for sickness/ holidays and in times of need when the depot is busy. Vehicle Management Oversee the planned maintenance of vehicles, machinery and equipment.Responsible for liaising with drivers regarding the overall maintenance of all vans operating from the depot.Manager drivers to ensure they conduct regular checks of their vehicle, logging and reporting any faults.Responsible for tracking mileage and the usage of diesel Petty Cash Record all purchases, logging receipts and responsible for reporting cash spent to the Operations Manager Health and Safety Maintain standards of Health and Safety, Fire Regulations, hygiene and security in the work environmentResponsible for the day-to-day maintenance within the depotAlways ensure good housekeepingMonitor and report any issues to the operations manager or the health and safety manager. Stocktake Keep stock systems up to date and make sure inventories are accurateConduct perpetual rolling stocktakesTo assist with annual stocktake Undertake the job in line with the Company appraisal competencies as follows: Achieves business results and adds value to the CompanyFocuses on internal / external customersBuilds and maintains effective teamwork with colleaguesEmbraces change and deals with ambiguityLeads and manages the teamPerform duties according to all Company policies, procedures and instructions. This job description shall not limit your role, you will also be expected to carry out any other duties that your Manager feels are within your capabilities and skill set. The above information may not cover everything involved in the position but gives indicates the size and scope of the role and may be subject to change as the role develops.Key Performance Indicators: Effective stock management and controlStocks in correct locationEffective use of recycled productHealth and Safety - work in accordance with Company Health and Safety practiceNotice boards, risk assessment, fire safety provisionEffective management of processing and closing orders ensuring 100% scanning with real time information on systemEvidence of daily supervisory log concerning drivers - van inspections, fuel log, mileage recordingEffective delivery of Team BriefGood internal quality audit resultsGood internal compliance audit resultsEvidence of managing and maintaining high quality and compliance standards though a documented Local Improvement Plan Person Required:Skills: Excellent communication skills are required to interact with internal staff, prescribers and Service Users.Computer literate and good handwriting skills.Must be able to work off their own initiative as well as part of a team.Accuracy and attention to detail.People management skills, including the ability to inspire, lead and motivate a team of people, delegate work and explain ideas.Planning and organising skills to effectively manage the flow of stock.The ability to work under pressure and to tight deadlineA flexible approach to work (managing out of hours and emergency jobs) Knowledge: Previous Supervisory experience is required preferably within the Healthcare sector.Experience of stock control, Logistics (preferably experience controlling a fleet of vans) Administration and Customer Services is needed.Previous experience within a registered ISO9002 company would be desirably with evidence of working within set quality procedures.Good knowledge of Healthcare Services or the public sector would be a huge advantage. Qualifications: Preferable Educated to A Level standard.GCSEs (or equivalent) in English, Maths and Science are requiredAny Further Education received would be beneficialSatisfactory enhanced DBS checks Other: Full UK Driving Licence.Enthusiastic motivated individual who strives to succeed. INDLSEquals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful. ....Read more...
Retreat and Guest Relations Manager
Position Title: Retreat and Guest Relations ManagerSalary: Up to £44,000 per annum + BenefitsHours: Full time 40 hours per week, 5 days over 7 to include weekends and bank holidaysBased at Ampleforth Abbey YO62 4ENLine Manager: Head of Guest OperationsKey relationships: The Monastery Lead for HospitalityLine management of: 2 x Retreat Coordinators1 x Event CoordinatorVolunteers within Retreats & Events About Ampleforth AbbeyAmpleforth Abbey is home to the UK’s largest Benedictine Monastic Community, rooted in the Rule of St Benedict, whose mission is to seek God through prayer and service, and to invite others to experience faith in action.Located in the Howardian Hills north of York, the Abbey sits within an Area of Outstanding Natural Beauty and welcomes thousands of visitors each year to its Retreat Centre, Visitor Centre, Shop and Tea Room.Ampleforth Abbey Trust is a registered charity, working alongside the Monastic Community to support its mission. With around 60 lay staff, the Trust delivers on a five-year strategy, “Choosing a Future Together”, to ensure a sustainable, faith-led future for the Abbey.Supporting the Monastic Community’s charism of Welcome and Hospitality, the Guest Relations Manager oversees, facilitates and delivers full-service support from an initial enquiry to the conclusion of a visit, providing excellent guest service for all retreatants, visitors, groups and for guests on tours and commercial events, while delivering on the aims of high occupancy, seamless coordination, excellent guest service and maximising revenue across all guest experiences.If you enjoy working in a friendly peaceful atmosphere, meeting new people, being part of a hardworking team Ampleforth Abbey is perfect for you!Core to this role is the delivery of a guest and hospitality experience commensurate with the aims of the Ampleforth Benedictine Community.The main responsibilities are as follows but are not limited to:-1. Guest Relations and Front of House for Ampleforth Abbey Trust Provide a first point of Benedictine welcome to all guests, visitors and enquirers.Working closely with the Monastic Lead, manage and implement the annual programme of retreats.Work closely with the Monastic Community in the delivery of the retreat programme and a welcoming environment for all guests.Manage all guest bookings for retreat guests, group tours, day visitors, conferences and events.Oversee guest arrivals, check-in/check-out processes.Oversee the provision of a Benedictine welcome to all group and event visitors.Liaise and coordinate with other departments to ensure a smooth operational service to guests and visitors.Work with the Housekeeping Supervisor to ensure rooms are serviced on time and with the relevant personal requirements.Act as the senior point of escalation for guest complaints and service recovery, resolving issues swiftly and to the guest's satisfaction.Liaise and coordinate with the Marketing team and Monastic Community on the receiving of donations. 2. Team Leadership & Management Set the standard, lead and motivate the Coordination team in the provision of a professional and excellent Benedictine guest experience.Liaise regularly with the Monastic Lead of Hospitality to ensure delivery of the Community’s aims.Liaise regularly with the Guest Operations Manager and other on site team members to ensure the smooth delivery of services for all guest bookings.Participate in all Ampleforth Abbey Trust team meetings appropriate to the Role of Guest Relations Manager.Lead regular team meetings for the management of the team’s workload and the delivery of efficient and proactive guest support services.Conduct regular performance reviews to develop the skills and personal development of the Coordination team members.Lead or arrange training for team members, appropriate to their role.Set clear performance targets for retreat and event bookings.Manage rotas and staffing levels and ensure appropriate cover including weekends and bank holidaysEnsure compliance in all aspects of Health and Safety, G.D.P.R. and Safeguarding in accordance with the Trust’s Policies and Procedures. 3. Reservations & Revenue Management Manage the booking calendar for Ampleforth Abbey Trust.Oversee all individual and group retreat reservations.Oversee the coordination of all group tours bookings.Optimise room occupancy and venue space utilization.Handle complex customer enquiries and escalations efficiently.Process invoices, deposits and final billing reports accurately.Track and report on key KPIs.Present monthly performance summaries and guest feedback analysis. 4. Conferences, Concerts & Events Management Serve as the primary contact for all external hire arrangements.Negotiate contracts, rates and terms for corporate conferences and events.Coordinate ticketing, seating plans and logistics for events and concerts.Liaise with internal and external caterers, audio visual technicians, and facilities’ teams for the smooth delivery of all events.Manage the Event Coordinator and handover to the Operations team to ensure flawless on-site delivery of events. 5. Customer Experience & Quality Control Ensure the Benedictine charism of Hospitality is at the heart of the guest experience.Create a warm, welcoming, professional Benedictine guest experience for all guests.Identify opportunities, including via guest feedback, to elevate service standards and enhance the guest experience, delivering and reviewing them on an ongoing basis.Ensure special guest requirements and dietary needs are logged and delivered. Ensure all health and safety compliance requirements and documentation are fulfilled across the guests’ experience. Any other duties, as required by the Head of Guest Operations, Executive Team, Abbot or Monastery Lead for Hospitality, which pertain to the provision of a good guest experience at Ampleforth Abbey.About You Previous experience in a similar roleStrong leadership and team management skillsBe a team player, flexible and reliable with a can-do attitudeExcellent guest service and communication abilitiesGood organisational skills with excellent attention to detailStrong problem-solving skills with the ability to manage multiple priorities.Own transport requiredExperience working in a heritage, visitor attraction, or faith-based settingInterest in history, heritage, or monastic traditionCalm, approachable, and professional mannerRespect and support for the spiritual and historic nature of the AbbeyAbility to work in a sometimes quiet, reflective environment Working Conditions Includes weekends, bank holidays, and occasional eventsFast-paced environment during peak visitor seasons Benefits Up to 8% employer-matched pensionLife assuranceFree lunch during working hoursFree on-site parking20% discount at the Tea room and Abbey ShopCycle to Work SchemeChristmas ClosureHistoric Houses and Yorkshire Great Houses, Castles and Gardens passes to borrowEmployee Assistance programmeRetail savings platform50% discount on fitness suite, swimming and other activities at St Albans Centre Ampleforth Abbey Trust is committed to the highest standards of safeguarding. All appointments are subject to an enhanced DBS check and satisfactory references.Interested? If you feel that you possess the relevant skills and experience, then please submit your CV for review. INDHS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful. ....Read more...