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Client Service Associate
Job Description: Our client, a global asset management firm, is seeking a client services professional to join their Edinburgh team on an initial 6-month day rate contract. Essential Skills/Experience: Experience in either client service, fund administration, custodial services, operations, sales, investment consulting, portfolio management support or similar fields. Demonstrated interest in the financial services/investment industry and a commitment to continuous learning, both independently and in team settings. Strong proficiency with Microsoft Office applications is essential, along with technical skills to efficiently manage multiple programs concurrently. Self-motivated with the ability to recognise when to escalate issues appropriately. Must be able to work collaboratively within a team and take on additional responsibilities as needed. Ability to evaluate process inefficiencies, identify and implement operational improvements, and resolve issues. Possesses innovative problem-solving skills and the capability to think and act quickly and creatively. Capable of meeting deadlines and working independently on client projects and queries. Passionate – feel personal ownership for their work and an aspiration to be better. Brave – are happiest outside of the comfort zone. Experimental – like to innovate and self-develop. Curious – like to learn new things and outsmart the problem. Open – value and respect input from others. Core Responsibilities: Post-sales client relationship management, partnering with the Institutional Client Business teams and DC clients, through high quality client service with outstanding attention to detail. Understanding our clients’ needs and liaising with internal teams and third-party service providers where necessary, ensuring that the agreed arrangement and service requirements of the client are delivered. Address new operational requests (e.g., changes to client report) and provide summary of completion notification to broad partners and senior team members. Escalating any client complaints in a timely and sensitive manner, in accordance with internal procedures and being a great partner to senior team members to mitigate the impact of dissatisfaction. Owning client queries, delegating as appropriate to internal teams, monitoring progress to resolution and ensuring that responses are timely and of a high professional quality. Supporting the onboarding of clients and client change activities, ensuring correct process and procedures are followed. Contribute to project initiatives that seek to improve our service, effectiveness and efficiency, or which elevate the business, its products and our clients. Drive continuous improvement in service offering both internally and with external service providers such as custodian banks, depository banks and transfer agents. Ensure timely and accurate delivery of client deliverables (invoices, reporting, price files, data etc.) by working cross functionally and establishing relationships with internal teams. Working closely with senior team members in achieving seamless client service for their strategic clients. Occasionally required to lead on projects representing the client and the team. Core-Asset Consulting is an equal opportunities recruiter and we welcome applications from everyone irrespective of age, disability, gender, gender identity or expression, race, colour, ethnic or national origin, sexual orientation, religion or belief, marital/civil partner status or pregnancy. Job reference: 16114 To apply for this vacancy applicants must be eligible to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006. At Core-Asset, we’re committed to protecting and respecting your privacy. Our privacy statement explains when and why we collect personal information about people who engage with our services, how we use it, the conditions under which we may disclose it to others, and how we keep it secure. We may change this policy from time to time, so please check this policy occasionally to ensure that you’re happy with any changes. By engaging with us (either by applying for a job we’re advertising, registering through our website, or getting in touch with our business) you’re agreeing to be bound by this policy. Core-Asset Consulting is committed to protecting the privacy of our candidates, clients and website users. For further information, please refer to our full Privacy Statement available on our website http://www.core-asset.co.uk/about-core-asset/privacy-statement Core-Asset Consulting offers specialist recruitment services to asset management, accounting & finance, asset servicing, legal and the wider financial services sector in Scotland. INDCAS ....Read more...
Technical Support Engineer
Technical Support Engineer Job descriptionI Holland Limited is the most well-known producer of tablet punches and dies in the world. We have been in business for 75 years and are a true British industrial success. Thousands of customers in over 100 countries rely on us to supply precise tooling solutions based on our decades of experience, research, and engineering know-how. Job purposeTo provide technical advice and support to our external agents and customers, as well as internal work colleagues and to minimise problems related to our products and services. Principal duties & responsibilities• Respond to and record technical pre-sale product (PharmaCare and Tooling) enquiries within 24 hours.• Support after-sales enquiries and complaints.• Assist with the organisation with the delivery of a Company induction program for new recruits.• Assist in the development and presentation of training programs for equipment and tooling.• Ensure successful integration of technical information/data, to maintain a professional approach by customer-focused internal personnel• Provide the Marketing Department with technical bulletins and case studies for advertising and promotional activity.• Attend exhibitions and accompany Account Managers/Agents on visits to customers in the role of technical advisor, promoting Customer Support Group knowledge to end users and developing relationships to increase business opportunities• Visit customers globally to complete Warranty and Service Contract work.• Promote and renew Service Contracts for PharmaCare products.• Provide detailed written reports of contacts and visits to customers.• Keep up to date with, and report on, competitor products.• Help to identify new product opportunities through customer discussions and problems.• Help with the development of new products.• Take ownership of customer complaints relating to products and services within your own working areas.• Provide technical support for the purchasing department relating to products within your area of expertise.• Maintaining cost control over supplier pricing and making sure all products are up to date within our ERP System. Nature and Scope:Position held will, under the direction of the Research, Development & Quality Systems Manager, provide technical support and advice to all departments as well as external customers and agents. The post holder will often work unsupervised, for example when working off-site. The position will involve travelling to customer sites and therefore, overnight and foreign travel will be required. Key Performance Indicators:• Reduced customer claims• Increased customer satisfaction• Shared technical knowledge and accessibility• Increase service contract levels Key performance indicators in line with core values• Customer focus: High responsiveness to requests. Sense of ownership.• Speed of response: Timely completion of all plans, tasks & assignments, both individual & team related.• Pride in what we do: Work consistently exceeds expectations. Interacts with other departments to improve quality of deliverables. Adheres to schedules to deliver a high-quality product.• Continuous improvement: Promotion by taking the initiative to identify issues and providing solutions with the goal of reducing cost and improving performance. Generates and implements multiple beneficial new ideas.• Honesty & integrity: Communications with stakeholders are proactive, professional, and always conducted in a positive way. Extremely trustworthy and dependable.• Positive attitude: Enthusiastic and can-do stance. Demonstrates a positive impact on the business despite challenging conditions. Helps others to remain positive.• Compliance with all policies, procedures, and safety rules & regulations. Applicants must have a full driving licence and a valid passport, with overnight visits to customers required on some occasions. Terms and Conditions of EmploymentPlease note that any offer of employment is contingent upon the following conditions: agreement to a Disclosure and Barring Service (DBS) check, References/Background & Right to Work Documentation checks. The Company may terminate employment without notice if any documentation is unsatisfactory. Job Type: Full-time Pay: £26,000.00-£31,000.00 per year Benefits:• PRP – Profit-related pay• Company pension• Cycle to work scheme• Free flu jabs• Free parking• On-site parking• Store discount Education:• Certificate of Higher Education (required) – Recognised Engineering qualification eg. City & Guilds, HND, HNC Experience:• Industrial engineering: 2 years (required) Language:• 2nd language (Desirable) Willingness to travel:• 50% (required)Work Location: Long Eaton, Nottingham / On the road Click 'Apply' to forward your CV. ....Read more...
Information Security Manager
Job Description: Our client, a leading financial services firm based in Newcastle, is looking to recruit an Information Security Manager to join on an initial 3-month fixed term contract. The successful candidate will lead information security for the firm, ensuring corporate and client data is protected and compliant with legal and internal standards. Essential Skills/Experience: Proven track record of implementing information security practices within a large and diverse organisation. Evidence of competency in the creation and implementation of Information security solutions, procedures and practices. Solid technical knowledge and experience on security technologies (like Endpoint protection, Mobile Security, Data Protection, Cloud Security, etc.) and on cyber security capabilities (SIEM, SOC, CERT, Vulnerability Management, Threat intelligence etc.) Strong knowledge of main Information Security standards and framework (ISO27001, ISO22301, ISF, NIST, COBIT.) Good background in information management, with clear understanding of the challenges of Information and IT security. A good understanding and experience of implementing information security within cloud-based environments. Experience and skills in the project management of corporate Information security projects. Excellent oral and written communications skills, as well as ability to present and explain information security in a way that establishes rapport, persuades others, and gains understanding across the organisation. Certifications on Information Security (e.g. CISSP, CISM, ISO27001, ISO22301 etc.) beneficial. Core Responsibilities: Provide consultancy across the business (UK & Internationally as required) to ensure relevant and appropriate information security controls are applied to ensure both the departmental and business objectives are met. Liaise with management and business users, to understand business goals, priorities, and information needs, and to recommend information security practices and solutions in line with business requirements. Manage security assessments, based on leading information security standard ISO 27001:2022. This includes oversight on physical & corporate security, in alignment with the local facility teams. Ensure alignment of solutions to the corporate and divisional strategies by balancing the business requirements with the security constraints and risks. Liaise with the various business units across the firm to ensure our business processes are conducted in a safe and secure manner and meet our business requirements. Keep abreast of the current security threat landscape and provide relevant and up to date guidance on proposed information security risks to the business. Keep abreast of developments in IT and Information security and offer guidance and consultancy to ensure both suitability and sustainability of IT and Information security strategies. Understand and ensure compliance to relevant legislation and corporate policies in relation to information security (e.g. GDPR, OFGEM requirements). Provide a Risk Management approach to ensure Information security solutions and controls are commensurate to the business risks and risk appetite. Develop and maintain an information security strategy in alignment with the firm’s strategy. Ensure the relevant policies, plans and procedures, in relation to business continuity and crisis management, based on firm requirements, are developed and applied to minimise disruption to the business in the event of an incident occurring. Liaise with internal staff and external companies to ensure optimum solutions are chosen. Ensure compliance & adoption of corporate and local policies and security standards. Escalate risks and issues to the appropriate levels and ensure a timely resolution to actions raised. Core-Asset Consulting is an equal opportunities recruiter and we welcome applications from everyone irrespective of age, disability, gender, gender identity or expression, race, colour, ethnic or national origin, sexual orientation, religion or belief, marital/civil partner status or pregnancy. Job reference: 16123 To apply for this vacancy applicants must be eligible to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006. At Core-Asset, we’re committed to protecting and respecting your privacy. Our privacy statement explains when and why we collect personal information about people who engage with our services, how we use it, the conditions under which we may disclose it to others, and how we keep it secure. We may change this policy from time to time, so please check this policy occasionally to ensure that you’re happy with any changes. By engaging with us (either by applying for a job we’re advertising, registering through our website, or getting in touch with our business) you’re agreeing to be bound by this policy. Core-Asset Consulting is committed to protecting the privacy of our candidates, clients and website users. For further information, please refer to our full Privacy Statement available on our website http://www.core-asset.co.uk/about-core-asset/privacy-statement Core-Asset Consulting offers specialist recruitment services to asset management, accounting & finance, asset servicing, legal and the wider financial services sector in Scotland. INDCAS ....Read more...
Communications Assistant Apprentice
To support the Communications Manager in the creation and implementation of a Communications Strategy Assist the Communications Manager with the day-to-day handling of all marketing tasks including engaging with stakeholders, social media, website maintenance, email marketing, and producing online and offline literature Support with the planning and delivery of marketing plans and campaigns, including researching, developing and implementing creative ideas and solutions Assist with the evaluation and reporting of marketing and communication activities (including social media, Google, SEO and email marketing), using various tools and methods to measure and demonstrate impact and effectiveness Develop design, writing, photographic, video and other relevant skills to create professional content and campaigns Create and deliver high-quality written, visual and (potentially) audio content for various channels, ensuring it is creative, accurate, accessible, consistent and aligned with the council's brand and tone of voice Build and maintain positive relationships with internal stakeholders and support the management of communications mailboxes To work closely with the Community Services Manager and Community Events Officer in supporting the creation of marketing materials and publicity for Town Council events, including but not limited to the Christmas Lights Switch-On, Town Awards, Taste of Thame and Thame Art Crawl To provide cover in the Information Centre as required, where you will provide exceptional customer focused service, manage enquiries in person, over the phone and by email, in an efficient, courteous, and competent manner, and direct enquiries to the correct member of staff or agency, as appropriate To help administer the sale of products in the Information Centre and tickets for various events and activities including acting as a box office for the Thame Players Theatre Establishing and maintaining up-to-date knowledge of answers and solutions to a broad range of issues affecting residents, businesses, and visitors to Thame to enable a resolution to most enquiries To ensure effective handover to colleagues when covering roles and responsibilities To provide administrative support to the team as required for example with the Thame Good Neighbour Scheme, hiring of the Town Hall, meeting administration, event support, organisation of markets, town signage, projects, grant applications and advertising boards To promote and provide support as required with any project, function, or activity To prepare correspondence when necessary To maintain accurate financial records as required and during the absence of other team members, the administration of petty cash and payments received To undertake research as and when required To ensure that office procedures are adhered to and assist with the continuous improvement of systems and processes to ensure efficiency and best practice as required To play a flexible role as part of a small administrative team to ensure the smooth running of the daily operational services; supporting officers and managers with administration tasks to aid the delivery of the Council’s wider objectives To successfully complete apprenticeship training by meeting regularly with your apprenticeship assessors and internal verifier, travelling to training when required and completing all assessments material in a timely fashion Training: You will gain experience in a large organisation, whilst studying towards your nationally recognised qualification, Level 3 Multi-channel Marketer qualification, with 20% time out of the workplace for study, training and assessments Your training will be a via a blended learning approach, with online sessions with an assessor and hands on training within the workplace providing you with all you require to be successful Training Outcome: Possibility of progressing to a higher-level apprenticeship or full-time employment within this sector This apprenticeship will teach you highly transferable knowledge, skills and behaviours which can be applied across all sectors Employer Description:Thame Town Council is the parish authority for Thame, which has a population in excess of 12,500. We are committed to representing the people of Thame and providing many key local services. Thame Town Council consists of 16 councillors who are elected for four years at a time in the same way as for other councils. The last elections were held in May 2023. Vacancies that arise between elections may be filled through a by-election (if requested by 10 electors) or co-option. Each year, councillors choose a chairperson from among their number who becomes the Mayor. Thame Town Council is an elected body in the first tier of local government. We play a vital role in representing the interests of the community of Thame and work to improve the quality of life and the local environment. In addition, the council plays a key role in influencing other decision-makers such as planning authorities.Working Hours :Monday to Friday. Predominantly office-based with some flexible working arrangements. This is fixed term contract of 20 months.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Team working,Creative ....Read more...