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Dental Receptionist Apprenticeship (Customer Service) - Smethwick

As a Dental Receptionist, you have the first contact with the patient, and the professional appearance, behaviour, standard of customer care of the receptionist will determine the impression the patient gains about the practice as a whole and will set the tone for the whole visit. The receptionist can influence the mood of the waiting room, the stress level in the surgeries and the general feeling of wellbeing in the whole practice.  Customer Service: Ensure the patient journey is adhered to at all times, paying attention to the outside of the building as well as the inside Welcoming patients whether it be in person or over the telephone, establishing the reason for their visit/call and ensure they are treated in a friendly, courteous and professional manner always communicating about waiting times Acknowledge and welcome all visitors and contractors arriving at the practice and ensure the visitors book is signed Booking and amending appointments, answering the phone, updating patient records To answer the telephone promptly and in the prescribed manner. Ensure that the answer machine messages are switched on and off at the relevant times of the day Check the telephone for messages that may have been left and return the calls as required Ensure the reception emails are checked frequently and all emails responded to Accurately update and protect patient information including on the patient electronic database Book next appointments before the patient leaves the practice Ensure you contact the patients regarding their upcoming appointment, including courtesy calls Ensure that the appointment system is efficient and accurate Ensure the appointments books are kept full as possible Ensure that all treatment plans, medical histories, and PR forms are signed at the relevant appointments Accessing sensitive information whilst always maintaining patient confidentiality Ensuring patients are aware of the dental services and products we offer Build and nurture great working relationships with the Clinical team and Practice team Be actively involved in the smooth running of the practice by working well with the practice team Work at other practice locations from time to time as required Role model the Riverdale Values 'Be The Best We Can Be, Do The Right Thing & Support Each Other'  Administration:   Keep the reception area and waiting room clean and tidy Record lab work back when returned to the practice from the lab Send out ‘Failed to attend’ letters the same day to the relevant patients Record and send out patient recalls Manage open courses as directed by the Practice Manager Organise stock supplies and control for reception Remove safely any hazards from the waiting area e.g., stock deliveries) Ensure all relevant forms for NHS and private are completed Ensure that any patient records are completed correctly before filing and store them in an efficient, tidy and secure manner Print the day sheets from computer system for the next day and get the record cards out if required (update before the end of day) Ensure that the toilets are checked daily and are clean and tidy also they are stocked sufficiently for the day To log out of SFD and SOE when leaving the reception desk Attend and participate in practice meetings  Training:Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years.   We’re privileged to help individuals unlock their potential and realise the value of their skills and talents.   As one of the UK's largest and longest-established apprenticeship and training providers, we're proud to help organisations and individuals unlock their potential, and make skills really work for them.   Upon completion of this 12-month Apprenticeship, you will have obtained your Customer Service Practitioner apprenticeship L2 Apprenticeship. Training Outcome:There is a possibility of being offered a full time role after successful completion of the apprenticeship.Employer Description:Riverdale Healthcare is a group of dental practices who share a passion for delivering high quality, ethical dental care whilst providing our patients with the absolute best experience. We invest in our practices to ensure we are providing the best patient experience, with care delivered by a friendly highly trained team. Our team of Dental Nurses and Receptionists can expect the highest level of support whilst being equipped to perform dentistry to the highest standards with patient care at the heart of our vision. Our Vision is: To be the most trusted provider transforming dental care for the nation.Working Hours :Monday-Friday (08:45-18:00) Saturday (08:45-13:00)Skills: Administrative Skills,Attention to Detail,Patience, ....Read more...

Dental Receptionist Apprenticeship (Customer Service) - Richmond

As a Dental Receptionist, you have the first contact with the patient, and the professional appearance, behaviour, standard of customer care of the receptionist will determine the impression the patient gains about the practice as a whole and will set the tone for the whole visit. The receptionist can influence the mood of the waiting room, the stress level in the surgeries and the general feeling of wellbeing in the whole practice.  Customer Service: Ensure the patient journey is adhered to at all times, paying attention to the outside of the building as well as the inside. Welcoming patients whether it be in person or over the telephone, establishing the reason for their visit/call and ensure they are treated in a friendly, courteous and professional manner always communicating about waiting times. Acknowledge and welcome all visitors and contractors arriving at the practice and ensure the visitors book is signed. Booking and amending appointments, answering the phone, updating patient records. To answer the telephone promptly and in the prescribed manner. Ensure that the answer machine messages are switched on and off at the relevant times of the day. Check the telephone for messages that may have been left and return the calls as required. Ensure the reception emails are checked frequently and all emails responded to. Accurately update and protect patient information including on the patient electronic database. Book next appointments before the patient leaves the practice. Ensure you contact the patients regarding their upcoming appointment, including courtesy calls. Ensure that the appointment system is efficient and accurate. Ensure the appointments books are kept full as possible. Ensure that all treatment plans, medical histories, and PR forms are signed at the relevant appointments. Accessing sensitive information whilst always maintaining patient confidentiality. Ensuring patients are aware of the dental services and products we offer. Build and nurture great working relationships with the Clinical team and Practice team. Be actively involved in the smooth running of the practice by working well with the practice team. Work at other practice locations from time to time as required. Role model the Riverdale Values 'Be the Best We Can Be, Do the Right Thing & Support Each Other'.  Administration:  Keep the reception area and waiting room clean and tidy. Record lab work back when returned to the practice from the lab. Send out ‘Failed to attend’ letters the same day to the relevant patients. Record and send out patient recalls. Manage open courses as directed by the Practice Manager. Organise stock supplies and control for reception. Remove safely any hazards from the waiting area (e.g., stock deliveries). Ensure all relevant forms for NHS and private are completed. Ensure that any patient records are completed correctly before filing and store them in an efficient, tidy and secure manner. Print the day sheets from computer system for the next day and get the record cards out if required (update before the end of day) Ensure that the toilets are checked daily and are clean and tidy also they are stocked sufficiently for the day. To log out of SFD and SOE when leaving the reception desk Attend and participate in practice meetings. Training:Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years.   We’re privileged to help individuals unlock their potential and realise the value of their skills and talents.   As one of the UK's largest and longest-established apprenticeship and training providers, we're proud to help organisations and individuals unlock their potential, and make skills really work for them.  Upon completion of this 12-month Apprenticeship, you will have obtained your Customer Service Practitioner apprenticeship L2 Apprenticeship.  Training Outcome:There is a possibility of being offered a full-time role after successful completion of the apprenticeship.Employer Description:Riverdale Healthcare is a group of dental practices who share a passion for delivering high quality, ethical dental care whilst providing our patients with the absolute best experience. We invest in our practices to ensure we are providing the best patient experience, with care delivered by a friendly highly trained team. Our team of Dental Nurses and Receptionists can expect the highest level of support whilst being equipped to perform dentistry to the highest standards with patient care at the heart of our vision. Our Vision is: To be the most trusted provider transforming dental care for the nation.Working Hours :Mon (08:15-20:00) Tues,Weds,Thurs(08:15-17:30) Fri (08:15-16:15)Skills: Administrative Skills,Attention to Detail,Patience, ....Read more...

Chartered Building Surveying Apprentice

You will support the Commercial Building Surveying team across a wide range of client projects, helping to deliver reports, design drawings, specifications and contract administration tasks The role involves maintaining regular client communication, developing strong professional relationships and proactively managing workloads to meet deadlines and service standards You’ll also contribute to internal meetings and build connections across the business, while gaining hands‑on experience The successful candidate will be enrolled onto a fully funded Chartered Building Surveying Degree Apprenticeship, providing a structured pathway toward professional qualification Training: Once beginning this apprenticeship, we will enrol you onto a degree apprenticehip course, most likely with the University of Built Environment on an online learning apprenticeship (however other options are available) 80% of your time (4 days per week) will be on-the-job working, and 20% of your time (1 day per week) will be dedicated to your degree learning Training Outcome: Training towards and completion of APC to become a RICS accredited chartered surveyor Progression through the business up to Partner level Employer Description:We are a leading property consultancy firm with 12 offices across the UK, including Cambridge, Oxford & London, branching all the way through to Scotland, dealing with sectors including:   Agency Built Environment Capital Markets Land & Development Property & Estate Management Commercial Energy & Climate Operational Living Planning Residential Rural  We’re a major player in the property sector, but we’re not like the big corporates. And we don’t want to be.   At Bidwells, we are driven by our mission to provide the UK’s most sustainable and innovative property advice. For over 185 years, we have been at the forefront of real estate and have expanded our influence from our Cambridge head office across the Golden Triangle and beyond.   Sustainability   Sustainability is at the heart of our mission, focusing on rapidly growing sectors such as forestry, renewables, and sustainable investment. Our work in the natural capital markets positions us at the forefront of efforts to tackle the climate challenge through nature-based solutions, carbon sequestration, and environmental net gain. Equally active in the built environment we are helping clients decarbonise portfolios and bring forward sustainable development.   We are proud to be one of the first property consultancies to achieve B-Corp certification, reflecting our commitment to social and environmental performance, accountability, and transparency.   Benefits   We have more service streams than any other property consultancy, providing a range of career paths and lots of room to progress across our national office network.   We offer competitive salary packages, and the chance to benefit from the success of the business through our profit share schemes. We expect our people to enjoy working hard, so we actively encourage them to enjoy their time outside of work too. Social events have included nights out, a running club, cricket, rowing, rounders, hockey, summer parties and team events.   See our benefits page here: https://www.bidwells.co.uk/work-with-us/benefits/   Apprenticeships Our Apprenticeship programme allows talented individuals to build a successful career in real estate whilst gaining a salary, on the job and formal training as well as a recognised qualification at the end.   Across our business, we offer many Apprenticeships and Degree Apprenticeships, ranging from Accountancy to Chartered Surveying. Whatever your age and whatever your background, you could find working in real estate is the career for you!   For all apprenticeships, you will be given time off every week to study towards your qualification. Depending on your provider, taught sessions could be in person or online. You can also use your off-the-job learning time to conduct independent study!   Our RICS Chartered Surveying Degree Apprenticeships are typically 5-year courses. They involve part-time degree study where the taught sessions happen in person at University or via remote sessions. You will also be given adequate time to conduct independent study.  Full on the job training and support will be provided and we will also support you through your APC to ensure you become a fully qualified Surveyor!Working Hours :Monday - Thursday, 9.00am - 5.30pm Friday, 9.00am - 5.00pm. 1 hour for lunch towards the middle of the day.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience ....Read more...

Finance Assistant Consultant Apprentice

Some duties that may be expected of you when on site include, but are not limited to, the following. Ensure that all transactions actioned, and advice given is in line with the client’s financial policies, DfE guidance and within statutory financial regulations. Purchase Ledger Duties: Posting the below documents to the clients accounting software in a timely manner with great accuracy Purchase Requisition Purchase Orders Good Received Notes Purchase Invoices Ensure that all expenditure is recorded against the relevant nominal code and cost centre, and that the correct VAT code is used. Receive and check statements from suppliers. Investigate and action any issues that arise with regards to creditors Sales Ledger Duties: Raise sales invoices as requested by the client on the accounting system in a timely manner Ensure that all income is recorded against the relevant nominal code and cost centre, and that the correct VAT code is used Ensure that all requests for sales invoices are processed and sent to debtors promptly Ensure that all invoices are monitored and chased so that prompt payment is received Any other sales ledger maintenance duties requested by the client Bank Account Duties: Ensure that paying in slips/ remittances are received and processed on the accounting system in a timely manner Other Balance Sheet Items: Ensure that petty cash returns are received and processed on the accounting system in a timely manner and that a month end reconciliation is undertaken to ensure that actual funds held balance to the ledger Ensure that credit card returns are received and processed on the accounting system in a timely manner Income Duties: Post all relevant grant income received. Although the majority of your working day will be on site, fulfilling a role or tasks as set by the client, there are additional responsibilities that this level of role comes with such as: Looking for opportunities to promote our services such as Helpdesk / Connect / Software / Consultancy (yourself and others) Ensuring you are always delivering added value to clients Complete all internal training as required by EduFin within the timeframes given Any other duties as required from the Directors and Seniors Training:Assistant Accountant - Level 2 Apprenticeship Standard (A level): This is to gain a Level 2 AAT qualification. This Apprenticeship role is split 80/20 between working and earning with the employer gaining valuable hands-on skills, and learning & gaining qualifications with Solveway Apprenticeships. You will attend remote learning sessions, one day a week for the duration of the apprenticeship. Further training details will be made available at a later date.Training Outcome:After successfully achieving the AAT Level 2 qualification, the candidate will be considered for the Level 3 AAT Apprenticeship training and/or the opportunity to progress to a more senior level with the firm and a career within accountancy. Edufin offers a clear and supportive progression route for those looking to build a career in education finance: Apprentice Consultant → Junior Consultant → Associate Consultant → Consultant → Senior Consultant The AAT qualification is one of the most recognised in the Finance industry and could lead to you studying for your ACCA or equivalent through Edufin if you so wish. You will be supported through your training with the firm; shadowing our consultants on site to start with and then being able to assist us with finance assistant roles; working your way up to consultancy days as you gain experience.Employer Description:Edufin is a specialist consultancy that supports schools and academies with their finance operations. The business was founded by a group of directors who previously worked with ESF, a widely used education finance software. They identified a gap in the market—schools needing practical, hands-on finance support—and built Edufin to provide exactly that. Edufin consultants work directly with schools, helping with anything from day-to-day finance tasks like processing invoices to longer-term projects and high-level consultancy. Support can last from a few weeks to several years, and while most clients are visited on-site, some roles are fully remote. They are a friendly team at Edufin and have a positive, upbeat, happy culture. They pride themselves on being flexible for their staff and provide a good work life balance, but in return they want commitment and passion from their staff.Working Hours :Working hours will vary depending on your work location: In the office: 9:00am - 5:00pm (1-hour lunch). At home: 9:00am - 5:30pm (1-hour lunch). On-site at a school: 9:00am - 4:30pm (45-minute lunch).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience ....Read more...

Survey Engineer

We are seeking an Offshore Survey Engineer to join Fugro working within the Inspection, Repair and Maintenance (IRM) and Positioning & Construction Support (PCS) Service Lines of the business. The Offshore Survey Engineer will work closely with a team of Engineers and Surveyors to ensure all survey equipment is working effectively and data is collected efficiently and accurately. You will communicate regularly with the Party Chief onboard and onshore teams when required. The role of an Offshore Survey Engineer is varied and offers the opportunity to not only set up, test and operate a variety of market-leading survey and positioning systems but also to collect, arrange and present results from various survey sensors across the globe. At Fugro, every role contributes to the success, safety, and growth of our business and our people. As a Survey Engineer, you will play a key part in upholding these values through your commitment to data excellence. Your role and responsibilities: Provides support in areas such as production, operations and maintenance to engineers and scientists for data acquisition and interpretation. Executes operations in the field (onshore and offshore, e.g. on vessels, diving,ROV/AUV/CPT/Drilling and other in situ testing). Plans, coordinates and/or directs operations, including resource planning and management for field operations. Supports offshore operations management with specific administrative expertise What you’ll need to thrive in this role: BSc / HND or equivalent in relevant electronics / IT related discipline OR equivalent vocational qualifications and experience Experience in fault finding and reporting. Experience with navigation instrumentation and survey sensors. Experience in the use of at least one online survey software package. Understanding of the principles of positioning, data acquisition and data QC. Excellent communication , self motivated and team player Computer literate including networking. About Us Who we are Do you want to join our Geo-data revolution? Fugro’s global reach and unique know-how will put the world at your fingertips. Our love of exploration and technical expertise help us to provide our clients with invaluable insights. We source and make sense of the most relevant Geo-data for their needs, so they can design, build and operate their assets more safely, sustainably and efficiently. But we’re always looking for new talent to take the next step with us. For bright minds who enjoy meaningful work and want to push our pioneering spirit further. For individuals who can take the initiative, but work well within a team. What we offer Fugro provides a positive work environment as well as projects that will satisfy the most curious minds. We also offer great opportunities to stretch and develop yourself. By giving you the freedom to grow faster, we think you’ll be able to do what you do best, better. Which should help us to find fresh ways to get to know the earth better. We encourage you to be yourself at Fugro. So bring your energy and enthusiasm, your keen eye and can-do attitude. But bring your questions and opinions too. Because to be the world’s leading Geo-data specialist, we need the strength in depth that comes from a diverse, driven team. Our view on diversity, equity and inclusion At Fugro, our people are our superpower. Their variety of viewpoints, experiences, knowledge and talents give us collective strength. Distinctive beliefs and diverse backgrounds are therefore welcome, but discrimination, harassment, inappropriate behaviour and unfair treatment are not. Everybody is to be well-supported and treated fairly. And everyone must be valued and have their voice heard. Crucially, we believe that getting this right brings a sense of belonging, of safety and acceptance, that makes us feel more connected to Fugro’s purpose ‘together we create a safe and liveable world’ – and to each other. Benefits of joining our team Extensive career & training opportunities both nationally and internationally. Competitive salary Contributory pension scheme Flexible working hours and the potential to work 2 days a week from home in accordance with your manager and corporate policies Private medical insurance Health cash plan Group life assurance Group income protection Electric car scheme Cycle to work scheme Discounted gym membership Discounts platform The Fugro Card (pre-paid virtual visa card, which earns cash back automatically when money is spent at any participating retailers) Enhanced maternity and paternity pay Long service awards Fugro values awards Employee referral bonus scheme Disclaimer for recruitment agencies: Fugro does not accept any unsolicited applications from recruitment agencies. Acquisition to Fugro Recruitment or any Fugro employee is not appreciatedApply for this ad Online! ....Read more...

Assistant Manager, Marquee Events-Food & Beverage

Full-Time; Contract (February 17 – July 16, 2026)Date Posted: January 16, 2026Who we are…The Pacific National Exhibition is an iconic institution in BC, famous for bringing generations of people together to celebrate and build memories. This 116-year-old, non-profit organization has an annual operating budget of over $70 million dollars and generates revenue through four activity streams:  the 15 day annual summer Fair which averages more than 700,000 people annually, Playland amusement park which welcomes 400,000 guests annually including Fright Nights, and a busy year-round portfolio of events including concerts, trade shows and film, cultural and community events.  In total we bring over 2 million people through the site each year. The fourth activity stream is park care and facility maintenance.  The PNE is proud of the work it does at Hastings Park and has a vibrant team that is passionate about events, guest experience and delivering memorable experiences.At the PNE, we strive to create an environment that reflects our organization’s core values: Enthusiasm, Excellence and Evolution. With a focus on these core values, we are committed to achieving our mission which is to “Deliver Memorable Experiences” for all who interact with the PNE whether it is our guests, our employees or the community.The PNE fosters a challenging, dynamic and rewarding environment, and you will be surrounded by other committed and passionate team members striving to be the best. Join us in being a part of the global celebration of soccer as a host city for the FIFA Fan Festival™ that will leave lasting memories for our guests!Why join our Team? Be part of an international celebration of soccer and culture in VancouverWork in a fast-paced, high-energy environmentOpportunity to create lasting memories and friendshipsStaff discounts and perks during the event What will you do this year?In your role as an Assistant Manager, Marquee Events, F&B your primary accountabilities will be to: Assist with planning and execution of concession operations for FIFA Fan Festival™, ensuring efficient service and high-quality standardsOversee staffing schedules and ensure appropriate coverage for all concession stands during the eventManage recruitment, orientation, and training of concession staffCoordinate inventory administration for concessions, including ordering, receiving, and tracking food and beverage productsEnsure compliance with FOODSAFE, Serving It Right, liquor licensing, and all applicable regulationsLiaise with vendors and partners to maintain smooth concession operationsTroubleshoot operational issues and maintain superior service standards throughout the eventProvide leadership and guidance to staff, managing performance and fostering a positive team environmentUphold a clean, safe, and well-maintained concession environmentPerform other related duties as required What else? Minimum 2–3 years of experience in a management role within the Food & Beverage industry, with a strong focus on concession operations or large-scale eventsSuccessful completion of Grade 12; post-secondary education in a related field is considered an assetStrong knowledge of concession operations, food safety, and liquor licensing regulationsExcellent leadership and people management skillsAbility to remain calm under pressure and manage multiple prioritiesStrong administrative and tech skills, including Microsoft OfficeOutstanding written and oral communication skillsMust be able to work an event-based schedule, including evenings and weekends during FIFA Fan Festival™Successful candidates must undergo a Criminal Record Check. Who are you? Passionate about food service and guest experienceAn effective leader with concession experienceProactive and detail-orientedExcellent time-management skillsSolid work ethicAn advocate for excellent guest service  Where and when to APPLY?Applications can be submitted via the PNE website at www.pne.ca/jobs and will be accepted until the role is filled. Additional InformationThe PNE's compensation offerings are in alignment with a pay-for-performance pay philosophy that recognizes individual, and teamwork performance. The role is a permanent, full-time position with a typical salary range of $30 - $31 per hour.  The starting salary will be based on the successful candidate’s competencies, including but not limited to knowledge, skills, experience, and internal pay structures.  As a part of the PNE's total compensation package, this position may be eligible for other benefits subject to program eligibility requirements. The PNE is proud to be an equal opportunity employer, committed to creating an inclusive workforce that reflects the diverse community we proudly serve. All applicants will receive consideration for employment without regard to race, colour, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, disability, or age. If you require any support or accommodations throughout any stage of the recruitment process, please contact the People & Culture Department at hr@pne.ca ....Read more...

Customer Service Coordinator

Customer Service Coordinator  Location: site based Service Centre (Ashford) TN23Permanent, Full time - 40 hrs per weekSalary/Band - £25,625.60 paExpected Start Date - ASAPPurpose of Job: To help to create an efficient and effective, friendly and courteous day to day customer service/order processing department.Main Duties and Responsibilities: Order Analysis – Responsible for checking and identifying any errors made by the prescriber for the online orders. Responsible for reporting these errors daily and/or rectifying prior to manifesting the order to MillFlow, the computer system.Entering of Orders – Responsible for entering orders immediately onto the computer system in an effective manner when the order is received via a user, carer or family or from a prescriber who has not used the online system, i.e. fax.Scheduling of Orders – Responsible for making contact with service users and agreeing a convenient delivery/collection/service/test time.  Responsible for scheduling and manifesting orders within set time frames.Van Runs – Responsible for organising the daily dispatch print runs for the supervisor at the service centre.  Responsible for ensuring these runs are passed to the service centre within time scales set.Communication – Responsible for answering daily calls in a courteous/friendly manner.    Responsible for communicating any issues with orders to the customer service supervisor that are unable to be resolved by yourself to ensure effective solution/outcome in all cases. Queries/Enquires – Responsible for dealing with all queries and enquires from prescribers, service users, carers and service centre staff.Administration – Responsible for the daily efficient running and accounting of all administrative operational systems within the clerical area of the service; all in line with Millbrook procedures.Stationery – Responsible for maintaining and accounting of company stationery.  Liaise with customer service supervisor and, if not available, the service centre manager for shortages and inventory.Hardware – Ensure that the fax machine/photocopier and printer are maintained with the appropriate paper and toner, and are functional.  Responsible for the safekeeping of your own computer.  Any problems must be reported to the customer service supervisor.General – Responsible for helping out in any area of the service centre.  You will be assigned to specific areas or tasks associated with customer service either on a permanent or temporary basis.  Flexibility is therefore required to ensure that the service centre remains effective and efficient, and to manage and cover for other staff in their absence.Stock check – to assist with the annual stock checks, as required.Telephone Assessments – Subject to acceptance by the service Commissioners:Carry out telephone assisted self-assessments with service users, using set assessment algorithms developed by Millbrook’s occupational therapist.  You will also be expected to work in close liaison with the Trusted Assessor Driver/Technician to ensure that service users receive quality and responsive services.  Demonstrate willingness to be trained in this area with your customer service supervisor.Undertake the job in line with the Company appraisal competencies as follows: Achieves business results and adds value to the serviceFocuses on internal and external customersBuilds and maintains effective teamwork with colleaguesEmbraces changePerform duties according to all Company policies, procedures and instructions. This job description shall not limit your role; you will also be expected to carry out any other duties that your supervisor feels are within your capabilities and skill set.  The above information may not cover everything involved in the position but indicates the size and scope of the role and may be subject to change as the role develops.Key Performance Indicators: Orders processed and processed on system and their accuracyQueries, enquiries and complaints resolvedCompleted orders processed in a timely manner Person Required:Skills: Excellent communication skills are required to interact with internal staff, prescribers and service users.Must be able to work off their own initiative as well as part of a team.Computer Literate with a good working knowledge of Word and Excel.Excellent telephone manner.Excellent organisational skills with a good eye for detail. Knowledge: Previous experience within a busy customer service department.Previous experience of administration, order processing and scheduling of workloads would be a huge advantage.Experience with a similar type of role would be beneficial Qualifications: Qualified to GCSE level or equivalent.Any other qualification in IT or administration would be an advantage. Other: An enthusiastic and motivated individual who strives to succeed.Must be flexible, adaptable and positive in their approach to work. Interested, please send your cv by return. INDLS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful. ....Read more...

Box Office Attendant

Who we are…The Pacific National Exhibition is an iconic institution in BC, famous for bringing generations of people together to celebrate and build memories. This 116-year-old, non-profit organization has an annual operating budget of over $70 million dollars and generates revenue through four activity streams:  the 15-day annual summer Fair which averages more than 700,000 people annually, Playland amusement park which welcomes 400,000 guests annually including Fright Nights, and a busy year-round portfolio of events including concerts, trade shows and film, cultural and community events.  In total we bring over 2 million people through the site each year. The fourth activity stream is park care and facility maintenance.  The PNE is proud of the work it does at Hastings Park and has a vibrant team that is passionate about events, guest experience and delivering memorable experiences.At the PNE, we strive to create an environment that reflects our organization’s core values: Enthusiasm, Excellence and Evolution. With a focus on these core values, we are committed to achieving our mission which is to “Deliver Memorable Experiences” for all who interact with the PNE whether it is our guests, our employees, or the community.We are looking for hard-working and motivated individuals to join our PNE Box Office Team and work under the direction of the Senior Account Manager, Ticket-Leader. The PNE’s Ticket Leader Box Office offers premier ticketing services for concert promoters, bands, professional sports teams, arenas and other venues. Box Office staff are responsible for day to day operations of various events at the PNE such as: Concerts, Events, Tradeshows, and any other events operated by the Ticket Leader Box Office. If you have a passion for the events industry, then this is a perfect opportunity for you!Why join our Team? Exhilarating and fun-loving culture Flexible work environment  Opportunity for free or discounted tickets to shows, events, sports games, and much more  Staff discounts for Playland, The Fair, and Fright Nights, as well as all PNE Food Stands Competitive compensation package Opportunity to create lasting memories and friendships!  What will you do this year?In your role as a Box Office Attendant, your primary accountabilities will be to: Respond to patron inquiries regarding any information related to ticketed events such as: building information, directions, event seating, ticketing, parking and general concerns during the sales process.Answer multi-line inbound calls and respond to event inquiries via email in a timely manner.Handle charges by phone, address account inquiries, adhere to confidentiality and security protocols, and provide excellent customer service.Maintain a current working knowledge of all events, services, and procedures by reviewing event information sheets and any other communication regarding event updatesDescribe venue layouts and seating locations to patrons when answering inquiriesBalancing & Accounting for credit/debit receipts for daily sales transactionsEntering new patron’s information into the database following policies and procedures established by the Center and updating existing patron information as necessaryOrganizing and distributing “will call” tickets and conducting light administrative dutiesCall customers to advise of event changes and/or cancellations as requiredPerform other related duties as assigned What else? Must have successful completion of Grade 12Previous experience with booking seats using a manifested seating map is considered an assetA minimum of one to two years’ work experience in customer service; prior knowledge or experience in box office operations, retail operations or call center operations is considered an assetMust have advanced proficiency with Microsoft Office (Outlook, Word and Excel)Previous experience with ticketing software considered an assetAbility to work in a fast-paced environment with changing requirements with easeAbility to work professionally, courteously and tactfully with guests and staff internallyMust be able to work a variety of shifts on a part-time basis which includes weekdays, weekends, and eveningsMust be available a minimum of 4 shifts per week, three weekdays and one weekend. Shift hours can start as early as 7:45AM, and end as late as 11:00PM.Candidates must undergo a Criminal Record Check Who are you? Excellent guest service skillsSkillful communicatorDetail-orientedStrong time-management skills Where and when to APPLY?Applications can be submitted via the PNE website at www.pne.ca/jobs and will be accepted until the role is filled.The PNE is proud to be an equal opportunity employer, committed to creating an inclusive workforce that reflects the diverse community we proudly serve. All applicants will receive consideration for employment without regard to race, colour, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, disability, or age. If you require any support or accommodations throughout any stage of the recruitment process, please contact the People & Culture Department at hr@pne.ca.  ....Read more...

Apprentice ICT Technician

Respond to and prioritise routine and emergency ICT requests across the MAT as required or directed. Any issues that cannot be resolved in a timely manner will need to be escalated to the 1st, 2nd or 3rd line ICT support technicians. Rectify where possible any damage to the rooms. Check for health and safety issues and report any potentially dangerous situations. Work in compliance with the Codes of Conduct, Regulations and policies of the Local Authority and its commitment to equal opportunities. Ensure that output and quality of work is of a high standard and complies with current legislation / standards. Use the On-line ticket system for issues that have been logged by schools within the MAT and to update the call status of jobs, including any interim work that has been completed on a job. To assist in the maintenance of the IT Inventory that is accurate and up to date, including details of the location of all equipment, especially in the event of equipment being moved or end of life. To assist in any development work at any school in the MAT. Liaise with outside organisations with regard to logging service and support calls. Meet with your line manager to discuss any outstanding tickets and to plan for the short term. Check that all IT equipment is clean and fit for use. Ensure that any relevant filters are cleaned. (Ensuring that H&S procedures are followed, and ensuring you understand the implications of the Working at Heights Legislation). To work with end users to ensure that software is configured correctly for use with external peripherals and dongles. Ensure phones are working, escalating where required. Ensure wireless is functional, escalating issues where required, including configuration. Connect, maintain, repair, upgrade and check PCs and peripherals for normal operation. Perform routine maintenance tasks. This may include installing basic software packages and setting common options. Trouble-shooting system problems and escalate where appropriate. Maintenance and Administration of cloud services. Deploy packages that have been centrally created. Perform routine tasks to maintain user accounts and permissions, including implementing disk space and printer quota policies. Assist with the changing of network passwords. Ensure that all synchronisation is happening correctly, including with Unify and Google. Ensure that all server updates are applied, both Microsoft and RM patches were appropriate. Ensure that user disk quotas are applied according to MAT policy Ensure that you are conversant with H&S as it applies to employees in the workspace. Follow relevant H&S procedures and raise awareness among staff, pupils and other users. Ensure that all rooms have up-to-date fire evacuation documentation. If these are missing, you need to inform the relevant senior staff in that establishment. Advise all staff, where appropriate, of any issues that may affect the functioning of computers in a room. Advise site staff of any contraventions of Portable Appliance Testing that may be noticed while around the school. Undertake any H&S training as advised by your line managers to ensure that you are fully up-to-date with any recent legislation. Ensure that any ladders that are used are on the school’s ladder register. Raise awareness to school leaders and line managers about any H&S concerns. Follow routine maintenance procedures. Note risks to ICT systems and report to line manager. Training:ICT (Information Communications Technician) Level 3 Apprenticeship Standard:  You will also receive full training and support from the Just IT Apprenticeship Team to increase your skills. Your training will include gaining a Level 3 IT qualification. Training Outcome:Potential full-time position for the right candidate.Employer Description:Vision The Midsomer Norton Schools’ Partnership (MNSP) was established in 2009, as a result of the successful merger between Norton Hill and Somervale Schools, both situated in Midsomer Norton in Bath & North East Somerset. Our vision is simple: we strive to ensure all children can attend a good or better school, regardless of their socio-economic background or postcode. We believe that this can be achieved through well-planned, meaningful collaboration between schools and relentless high expectations in everything we do. Over the past few years the Trust has grown significantly to include several new schools, thereby expanding its reach and impact both locally and beyond. This collaborative effort has empowered us to provide exceptional educational opportunities for children in communities across Bristol, South Gloucestershire, Bath & North East Somerset, Wiltshire, North Somerset and Somerset. As a highly successful Trust with an enviable track record of excellence, we remain resolute to expanding our reach and transforming life chances for more young people in the South West of England.  In July 2023, Ofsted validated our successes.  Our MATSE report can be viewed here Working Hours :Monday to Friday between 9am to 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Team working,Creative,Patience ....Read more...

IT Apprentice

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff. Aims and Purpose of the Post: To ensure the smooth operation of the College’s IT networks To provide a high quality support service to Teaching and Support Staff, Students and other users of the College’s IT networks To provide support and ticket management via the IT helpdesk ticketing system The installation and maintenance of a range of software and hardware The identification of requirements for the continued development of the IT systems Perform assigned duties and tasks associated with information security and the related policies Represent IT Services in a positive manner across the college Specific Responsibilities Using the helpdesk system provide support to all users, resolving issues quickly and efficiently. Identifying recurring issues, and their long term solution Install, maintain and configure IT Hardware, including PC’s, Servers, Thin Clients, Classroom IT equipment, networking devices, IP telephones and printers To install and maintain a range of software for use by staff, students and other College clients Install and test new software as directed Configure and test application and operating system deployments using the College’s management tools To undertake proactive maintenance and monitoring across the IT estate and networks Proactively identify opportunities and methods to simplify and/or automate processes Manage incoming helpdesk requests, assign priorities, and ensure SLA’s are met Escalate issues to the Senior IT Services Technician and/or Network Development & Services manager Communicate confidently and effectively with users at all levels To identify and report recurring network/software issues/trends to the Network Services and Development Manager To report potential and actual breaches of information security to the Network Services & Development Manager To ensure that the documentation relating to IT in the College is maintained in good order To customise standard software to meet specific internal requirements To assist in the maintenance and sustainable development of resources and commercial activities To attend both day and evening meetings, courses, etc. considered to be of benefit to the College and the individual To promote and adhere to the College’s Safeguarding Policies and Procedures To promote and adhere to the College’s Health & Safety Policies and Procedures To manage student conduct in accordance with College policies Promote the welfare of young people and vulnerable groups in all aspects of College life and to ensure safeguarding arrangements are adhered to at all times The active promotion of and commitment to best practice in equality, diversity & inclusion Contribute and demonstrate fully and at all times the positive promotion and role modelling of the College core values, generic competencies and professional behaviours expected of all staff employed by Moulton College Undertake any other duties as required by the Principal and as may be reasonably expected commensurate with the post. This may include either the temporary or permanent re-deployment to an equivalent grade of post within the organisation To manage student conduct in accordance with College policies Training:On the apprentices successful completion of the End-Point Assessment (EPA), the apprentice will receive the following: Level 3 Information Communication Technician Apprenticeship Certification This apprenticeship is recognised for entry on to the Register of IT Technicians and those completing their apprenticeships are eligible to apply for registration. The classroom training for the Information Communication Technician comprises of 4 modules. The apprentice will attend the training in an online classroom with their designated JBC trainer. When the classroom training takes place will be agreed at the induction meeting between employer, apprentice and JBC Skills Trainer/Mentor. We advise a bi-monthly approach to each module.Full days will be required on the training weeks and the apprentice must be in a quiet, suitable environment for learning to take place. This can either be in the workplace or at home. The class sizes are small (max 10 learners) so that discussions and assessment can take place between apprentices, peers and trainers.Training Outcome: Potential progression into a full-time role upon the completion of the apprenticeship Employer Description:We are a specialist land-based college with more than one hundred years' experience in training young people and adults in skills associated with the natural, built and recreational environment. We are committed to working closely with employers to ensure that the curriculum we deliver is relevant to their current and future needs. Whether you are a school leaver, returning to college after a break, looking for professional development or wanting to combine study with work, you'll find the perfect course at Moulton. We hope that you discover what makes Moulton so special by exploring our website but please get in touch if you have any questions about the College.Working Hours :Monday - Friday between 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness ....Read more...

Apprentice Audit Associate

As an Audit Associate, you will have the operational responsibility of providing clients with high quality audit services throughout the fieldwork stage of the audit in compliance with firm procedures and assisting in the evaluation of client internal controls. Key responsibilities include (but are not limited to):  Assisting the Audit team with the planning and administration of audit assignments Performing audit tests in line with firm methodology to ensure client financial information is accurate Accurately documenting the required information for sales and purchase invoices, bank statements, payroll records and other sources of data to conclude that transactions have been processed accurately Drafting key client documents including engagement letters for manager review Communicating progress to management, detailing when tasks fall behind planned budgets, and seeking additional tasks if budgets have been outperformed Communicating, with assistance, with clients across a range of mediums including email and in-person to conclude on transactions which do not immediately meet expectation Referencing client financial statements to ensure that sufficient and appropriate audit work has been performed in each audit section Identifying areas for improvement in client systems and communicating these to management Completion of the required level of study, including passing all exams, regularly updating apprenticeship learning journals, training files, etc. Understanding the principles of cybersecurity and how to work safely online Understanding the key role that the finance function plays for our clients and the principles of professional ethics and codes of conduct in a finance environment Applying professional judgement, maintaining and applying a critical eye to transactions and trends within groups of transactions, for reasonableness Completion of all necessary training outlined in the firmwide training plan You will develop a broad range of technical skills, beginning with the fundamentals of audit testing, UK GAAP and ISAs. As you progress, you will move on to identifying common issues in client accounting, independently completing straightforward audit sections such as detailed testing and lead schedules. You will build on your existing written and verbal communication skills, becoming more confident in managing professional relationships with colleagues and clients. You will gain experience using a variety of finance and IT systems. Over time, you will apply your technical knowledge to client work, explaining audit requests to the client independently and clearly, and considering the necessary remedy to common issues identified in client accounting. You will also build on your team skills, in time helping other colleagues to develop by sharing your learning and experience. Ultimately, this role will provide a strong foundation for a successful career in audit.Training: The successful applicant will train with First Intuition Leeds Limited, undergoing a level 3 AAT qualification Depending on the successful applicant, the role can either begin in June or September Training Outcome: Parsons offers a clear career pathway for apprentices with a role map and competency frameworks outlining the required skills, behaviours and capabilities expected at each stage of your career Those joining at Level 3 will begin their career as an Audit Associate, with the opportunity to progress to Audit Semi-Senior as further qualifications are achieved and performance criteria are met As you become more experienced and autonomous in your work, you will assist in supporting and developing less experienced colleagues through their studies and day-to-day responsibilities Promotion to Audit Senior is achievable around the point of ACA qualification Qualified colleagues in due course may be promoted to a managerial position, such as an Audit Assistant Manager, and beyond this, further progression is available into team management and leadership roles where appropriate Employer Description:Parsons provides an array of accountancy services to local and international clients. We serve clients ranging from small owner-managed businesses to large corporations across multiple service lines including audit, statutory accounts preparation, tax compliance and advisory, and corporate finance. Our priorities are to provide business owners peace of mind that their finances are legally compliant, and to provide additional value to help our clients achieve both business and individual financial objectives. The firm is built upon our four corporate values – ambition, clarity, positivity and trust. Team overview Audit comprises a growing team of 13 relationship-driven professionals who solve problems on a daily basis to add value to our clients. In recent years the Audit team has rapidly expanded to support over 40 clients and over £600,000 of annualised fees. The team provides assurance services which are vital to our client base – ensuring their business controls are operating appropriately and other providers of finance with confidence as to the accuracy of the financial statements. The Audit team services clients that turnover between £10m and £130m across a variety of sectors. The vast majority of our clients are statutory audits in the private sector with a small number of pension scheme, charity and academic audits, providing a full array of services clients.Working Hours :Monday- Friday, 9.00am - 5.00pm, with a 1-hour unpaid lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Team working,Open and honest,Self-motivated,Flexible and proactive,Customer focused,Able to make decisions,Able to use initiative,Able to work under pressure,Able to work to deadlines,Confident communicator,Strong interpersonal skills,Committed to the qualification,Microsoft Office skills,Enthusiasm,Commitment to Self - Improving ....Read more...

Business Development Apprentice

Reporting to the Director, you will be responsible for supporting outbound sales prospecting and lead generation for penetration testing services, while developing your understanding of the cyber security industry. Day-to-day tasks will include: Proactive outbound calling, emailing, and LinkedIn outreach to generate qualified leads. Maintaining accurate CRM data including leads, contacts, accounts, and opportunity stages. Researching target companies, identifying key decision-makers, and building stakeholder maps. Following up with previous and potential clients from our existing database once confident in our service offering. Supporting the planning and execution of outbound campaigns and responding to inbound marketing activity. Preparing quotations for customers as required. Assisting in the creation and coordination of sales and marketing collateral. Maintaining online sales and marketing content across platforms. Growing your professional LinkedIn network and managing outreach activity. Providing general sales support and assisting with ad-hoc administrative tasks. Learning about the cyber security industry, our core services, and the challenges our clients face to strengthen your outreach efforts. Training:An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying. College or training organisationISALES ACADEMY LIMITED Your training courseIT technical salesperson Equal to Level 3 (A level) Course contentsCommunication: works both independently and as part of a team and following the organisation’s code of practice; demonstrates an ability to communicate effectively and present both in writing and orally at all levels, using a range of tools. Customer Experience: demonstrates strong interpersonal skills and cultural awareness when dealing with colleagues, customers and clients during sales operations and whilst defining requirements with an emphasis on customer satisfaction and relationship management. Data Security: operates securely in line with organisational guidance, legislation and organisational software packages and complies with security of data and can effectively record, analyse and communicate data at the appropriate level using the organisation’s standard tools and processes throughout all sales interactions. Problem solving: applies structured techniques for troubleshooting, problem solving and analyses problems by selecting the appropriate tools and techniques in line with organisation guidance when dealing with sales as well as routine tasks Assesses and qualifies sales leads by developing a clear understanding of clients’ business needs and advising how these might be met with appropriate products, tools and techniques. Project management: works flexibly and demonstrates the ability to work under pressure independently and as part of a team to progress sales and manage their time, workflow, priorities and projects. Interprets and follows: health and safety legislation to securely and professional work productively in the work environment; Data Protection Act 1998; Sales of Goods Act 1979. Sales process: professionally operates all sales-related tasks to maintain integrity, brand and company image during negotiations, handling of objections and closing sales with an understanding of the markets and external competitors Technical: ability to understand and explain the technical portfolio and technical systems sold within the organisation and can use the current hardware and operating systems available. Database and Campaign Management: prioritises their contacts and keeps an up to date database knowing when and why to contact current consumers or prospects in line with organisational requirements. Context / CPD: identifies and negotiates personal development in the context of the wider business and how their role relates to other roles in the business. Logical and creative thinking skills The ability to interact effectively and professionally with a range of different types of customer Ability to think analytically and to solve problems Ability to work independently and to take responsibility Ability to work with a range of internal and external people Ability to communicate effectively in a variety of situations Ability to operate in a secure manner Your training planThis is a Level 3 Technical Sales ApprenticeshipTraining will be online/onsite and is based bi-monthly.Training Outcome: An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence Potential for full-time employment on successful completion of the apprenticeship Transferable skills that are invaluable in the wider world of work  Employer Description:CodeShield UK are a small technology company built on a simple belief: every business deserves access to trusted, expert-led cyber security. The company are focused on growth, successful apprentices will have the opportunity to progress into an account management role and will be able to earn commission from day one.Working Hours :• Hours: 37.5 hours per week (Mon-Friday 09:00 to 17:30 with one hour for lunch) • Hybrid: You are required to attend the office [4/5] days per weekSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative,Patience ....Read more...

M&E Manager

Our client is a leading multi-purpose event venue, operating one of the UK’s most advanced and high-profile large-scale venues. The site hosts a diverse calendar of major events, welcoming millions of visitors each year. With a strong focus on safety, sustainability and exceptional visitor experience, the organisation continues to invest heavily in its people, infrastructure and future growth. The RoleAn exciting opportunity has arisen for an experienced M&E Manager to join the Venue Operations team. Reporting to the Head of Facilities, you will be responsible for leading a multi-skilled engineering team and managing specialist contractors across a complex, high-footfall environment. You will ensure all mechanical and electrical systems operate safely, efficiently and reliably, supporting both day-to-day operations and major live events. This is a highly visible role, requiring a hands-on approach, strong leadership and the ability to respond quickly in a fast-paced, event-led setting. Key Responsibilities Maintain and manage up-to-date PPM and PEAP schedules, working closely with supervisors to drive task completion via CAFM reportingDevelop, implement and continuously improve maintenance procedures and processesLead, train, coach and develop a multi-skilled in-house engineering team and external suppliersEnsure compliance with all statutory requirements, health & safety legislation and codes of practiceOversee preventative and reactive maintenance across M&E systems, including electrical, mechanical, HVAC and associated plantManage maintenance budgets, monitor expenditure and implement corrective actions where requiredMonitor plant and equipment inventory, ensuring agreed minimum stock levels are maintainedDeliver SLA and KPI performance in line with CAFM system requirementsAct as point of escalation for critical and out-of-hours faultsFulfil technical duty manager responsibilities during events on a rota basisReview existing maintenance processes to improve efficiency and identify energy-saving initiatives using building analyticsConduct regular audits to ensure statutory compliance and high operational standardsSupport internal and external audits as requiredEnsure all maintenance logs, compliance records and reports are kept accurate and audit-readyManage engineering rotas to ensure sufficient coverage for events and peak operational periodsAct as L8 Responsible Person as designated by the Duty Holder  Skills & Experience Relevant trade qualification (e.g. City & Guilds 2365) or equivalent NVQ Level 3Proven experience leading multi-skilled engineering teams within large commercial or public venuesHealth & Safety qualification (e.g. IOSH)Strong technical knowledge across electrical, mechanical, HVAC and building services systemsAbility to interpret technical drawings and schematicsAuthorised Person (LV/HV) – desirableBMS, LCS and EMS experience – desirableStrong understanding of safe systems of work and statutory complianceExcellent IT and administrative skills (Microsoft Office)IPAF / PASMA – desirableFull UK driving licenceLCA 9010 or equivalent L8 Responsible Person qualification  Personal Attributes Proactive and forward-thinking, with a solutions-focused mindsetStrong leadership and people-management skillsCalm, organised and decisive under pressureHigh attention to detail and methodical approachFlexible, professional and adaptable to event-led operationsExcellent communication and stakeholder management skillsPassion for maintaining exceptional standards in a high-profile environment Seniority Level Not Applicable Industry HospitalityEvents Services Employment Type Full-time Job Functions Engineering Skills   IT EscalationAttention to DetailBuilding ServicesEngineeringOperationsEventsKey Performance IndicatorsTechnical DrawingCorrective Actions ....Read more...

Mgr/Engineering & Maint

JOB DESCRIPTION As our Manager of Engineering and Maintenance you are responsible to manage and coordinate the activities of mechanics, installers, and repairers by helping to install, maintain, and repair equipment, manage workers in maintenance, manage the parts replacement process, and manage the repair of industrial machinery, as well as both electrical and electronic equipment. The same passion that drove the Captain to spend his next few years creating the world's first rust-preventative paint still drives us today. When we see a problem, we work diligently until we've perfected a solution, which has led to some of the most cutting edge, durable and innovative products in the industry. Our creative and talented team of over 2000 people across every corner of the world, help us remain the global leader in protective paints and coatings for both home and industry. Responsibilities/Expectations: Responsible for all aspects of management for the department including safety/health/environmental, quality, cost, and culture Ensure smooth operation of all equipment, machinery, and systems within the plant Support plant metric attainment and goal achievement through effective management of Maintenance/Engineering department: process engineering, maintenance mechanics, maintenance planning/scheduling, and maintenance storeroom groups in the department Direct reports include a maintenance supervisor, a night shift assistant supervisor, a maintenance planner/scheduler/storeroom supervisor, 2 Filling process engineers, and 2 milling process engineers Indirect reports include storeroom associate, buyer, and 20 mechanics In coordination with EHS Manager lead plant PSM compliance Lead capex planning and budgeting for the plant Small capex project management - on-time, on-budget, and achieve project results Interface with corporate engineering to facilitate completion of large capex projects Full participation in plant continuous improvement tier meetings Communicate with other departments in the plant on maintenance planning Oversight of facility maintenance and contracts supporting the site Lead training and career development of all department associates Keep abreast of industry trends and best practices in maintenance and engineering Comply with all regulatory requirements federal, state, and local QUALIFICATIONS: KNOWLEDGE Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. Mechanical - Knowledge of machines and tools, including their designs, uses, repair, and maintenance. Production and Processing - Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods. Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems. Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications. Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Transportation - Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits. Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects. Engineering and Technology - Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. Skills Coordination - Adjusting actions in relation to others' actions. Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job. Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. Instructing - Teaching others how to do something. Negotiation - Bringing others together and trying to reconcile differences. Time Management - Managing one's own time and the time of others. Operations Analysis - Analyzing needs and product requirements to create a design. Quality Control Analysis - Conducting tests and inspections of products, services, or processes to evaluate quality or performance. Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one. From big benefits to small, we take care of our associates! After 30 days of employment, you will be eligible for a benefits package that includes medical, dental, life, disability and business travel insurance, flexible spending accounts, EAP, stock purchases and vacation/sick days/parental leave. We also offer a 401(k) plan after three months of employment. Associates are vested in the RPM Pension plan after completing five years of service. Rust-Oleum offers 9.5 paid holidays and two floating holidays per year. You are also eligible to earn three weeks of vacation on an annualized basis. Rust-Oleum is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, or any other protected class.Apply for this ad Online! ....Read more...

Freelance Education Events Coordinator

Freelance Education Events Coordinator Location: ManchesterFreelance, flexible hoursSalary: CompetitiveAbout Us Ahead Partnership works with employers and educators to engage, inspire and motivate young people around skills, career options and future employment. We organise and deliver a wide range of employability and skills activities that connect young people with volunteers from the working world, helping to raise aspirations, build confidence, develop essential skills and expand networks.In recent years, we have broadened our reach through a mix of virtual and in-person delivery, from interview practice to workplace visits. Our programmes are highly interactive and hands-on, and we also deliver large-scale flagship events focused on sectors such as digital, green, and professional and financial services, encouraging young people to explore future career opportunities.Our clients are at the heart of everything we do, and you will play a key role in delivering a first-class experience across our activities and events. You’ll be supported by a dedicated, ambitious team who are passionate about making a real difference.We work with a diverse range of young people and are committed to diversity and inclusion in all forms. We welcome applications from people who reflect this and share our passion, even if you feel you do not have the “perfect” experience. We offer generous hourly or day rates, with full training provided. Experience working with young people, education or teaching is beneficial but not essential.You will need to; Be passionate about being part of a purpose-led businessBring your individuality to deliver content to young people in an exciting and engaging wayEmbrace change and be flexible in how you workBe comfortable working in partnership with the wider team and external stakeholders including employers and teachers If you have experience of planning and/or delivery of events or major projects and can demonstrate the ability to manage complex projects involving multiple stakeholders and competing deadlines then read on.We have a number of roles that we’re recruiting for which fall into the following categories – Event planning only roles – these are home based roles. You will need good stable broadband the ability to flex your diary and ideally, experience of project managing teams of people remotely as well as experience of event planning and management.Event delivery only roles – these roles will require you to have experience of facilitating events, ideally with young people (from primary to secondary age students), be able and willing to travel (mainly locally), have a flexible diary, and have access to a car. NB you will be paid travel expenses and travel time (where journeys take over an hour)Planning and delivery roles – the requirements for this role are a combination of the above two roles. Responsibilities:Planning of activities (‘Planning Only’ and ‘Planning and Delivery’ Roles): Work as part of a wider project team on the preparation and planning of activitiesCarry out planning calls with stakeholders, to ensure all delivery and logistical considerations are accounted forRecruitment of diverse volunteers to support activitiesUndertake administrative duties to deliver projects you support Delivery of activities (‘Delivery Only’ and ‘Planning and Delivery’ Roles): Represent Ahead Partnership in line with our values and cultureLiaise with an Ahead Partnership member of staff prior to the eventMeet and greet, brief and continually engage business volunteersEnsure the event spaces are set up correctly as specifiedLead/Facilitate the session from start to finish, including time-management and gathering feedbackAbility to adapt to different scenarios whilst running the eventReport back to the relevant Ahead Partnership contact after each eventUndertake other duties as requested and commensurate with the post Required Skills: Proven facilitation skills (‘Delivery Only’ and ‘Planning and Delivery’ Roles)Ability to work independentlyAbility to think on your feet and problem solveDemonstrable planning, organisational and time-management skillsStrong interpersonal skillsGood level of spelling and grammarExcellent communicator Experience: Experience of working with Young People – ideally those aged 11-16 years oldComprehensive experience of delivering presentations, training or workshops to a large audience and facilitating groups (‘Delivery Only’ and ‘Planning and Delivery’ Roles)Experience of developing and sustaining relationships with key stakeholders and partners. Whilst not essential, we are also interested in hearing from people with experience of managing complex programmes of activity or teams of people to deliver activities / events.Work is ad hoc, and we’re flexible around your other commitments if you’re happy to be flexible too. As our programmes grow, more regular and increased work may become available.Interested? Please apply.Closing date : Monday the 23rd of Feb at 9am   INDHS   Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful. ....Read more...

Lead Adult Care Worker Apprenticeship

We’re a trusted Bluebird Care franchise serving communities across Colchester & Tendring and Braintree & Uttlesford. We’re passionate about enabling people to live independently and comfortably in their own homes, delivering high-quality domiciliary care that truly makes a difference. Role Breakdown: Reports to: Registered Manager Area of responsibility: A designated geographical area within the Bluebird Care service coverage Team management: Direct supervision of Care Assistants Collaboration: Works closely with the Bluebird Care Coordinator and other supervisors Key Responsibilities Include: Customer Care Management: Conduct pre-service assessments with the customers and their representatives Create and maintain individually tailored care and support plans Carry out risk assessments and implement risk control measures Provide clear information to customers about services and complaint procedures Maintain confidentiality and security of customer information Staff Management & Support: Provide guidance and information to care assistants on delivering care safely Work with coordinators to match care assistants appropriately to customers Support, supervise and assist with training of care assistants Participate in out-of-hours emergency on-call rota Cover calls directly or indirectly during care assistant absences Manage staff changeovers and briefings for live-in care assignments Quality Improvement & Compliance: Investigate quality-related matters and implement improvements Monitor care assistant performance through quality reviews at customers’ homes Ensure compliance with Bluebird Care policies and procedures Record, report and act upon accidents ad incidents Ensure care delivery meets regulatory requirements and Mental Capacity Act 2005 legislation Work collaboratively with customers, families, health/social care professionals Lead staff and customer meetings Lead and participate in training activities, appraisals and development meetings Work flexibly to meet business needs Day-to-day Contact Within the Organisation: The Supervisor has regular contact with: Registered Manager (direct reporting line) Bluebird Cre Coordinator (for scheduling and staff matching) Care Assistants (direct supervision and support) Customers and their families/representatives (service delivery oversight) External health and social care professionals (multidisciplinary working) This is a hands-on operational role requiring flexibility, leadership capability, and a commitment to maintaining the highest standards of domiciliary care while supporting and developing the care team.Training:Lead Adult Care Worker Level 3.Training Outcome:At Bluebird Care we are committed to developing our people and creating genuine career opportunities. As a Gold Standards Framework accredited service and Regional Winners and National Finalists in the Great British Care Awards 2024/2025 for Employer of the Year, we invest significantly in our team’s professional growth. As a Supervisor, you’ll receive comprehensive support for your career growth: Relevant Social Care Qualification - Support to achieve or enhance your qualifications, with access to training and development resources. Management Institute qualifications at Level 5 and beyond (typically worth £1,000 - £2,500). Specialist Clinical Training - Development in complex clinical care, end-of-life-care, and other specialist areas. Ongoing Training Programme - Regular training covering clinical skills, regulatory compliance, and leadership development. Structured 1-1 Support - Regular appraisals and development meetings focused on your career goals. Financial Recognition for Excellence. All Supervisors are enrolled in our Performance Incentive Plan, which provides quarterly bonus payments based on your performance across two key areas: Personal Compliance - Your adherence to our high standards in areas such as medication management, care planning, safeguarding, health and safety and CQC readiness Operational Excellence - Your effectiveness in service delivery, team leadership, problem-solving, and support business growth Your Complete Package: Competitive base salary with guaranteed hours Quarterly performance bonuses Funded qualifications and training Clear career pathways Award winning employer - recognised nationally for excellence Supportive environment - with experienced managers committed to your development Our Investment in You: We don’t just talk about career development, we actively support it through funded qualifications, mentorship from experience Registered Manager, and direct involvement in our award-winning services. Our Commitment: At Bluebird Care, your success is our success. We are committed to building careers and creating opportunities for professional growth.  The combination of structured development, financial recognition, and clear progression pathways makes this Supervisor role an excellent foundation for a rewarding career in care management. Career Development: Candidates holding a Level 3 qualification will be supported to enrol on a Level 4 Diploma in Health and Social Care to further develop their leadership and management capabilities.Employer Description:We were established in 2010 and have been proudly serving our local communities across Colchester & Tendring and Braintree & Uttlesford for over 14 years. Since our inception, we've built a strong reputation for delivering compassionate, high-quality domiciliary care that enables people to live independently and comfortably in their own homes.Working Hours :Monday - Friday, 8.30am - 5.00pm Participation on out-of-hours service pro-rata This includes 6-hours off-the-job training time (e.g. online classes, shadowing, coursework).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Creative,Initiative,Non judgemental,Respectful,Innovative,Strong problem-solver,Adaptable to change,Motivation,Fun and Passionate,Positive, Enthusiastic,Confidentiality,Leadership,Honest ....Read more...

Lead Adult Care Worker Apprenticeship

We’re a trusted Bluebird Care franchise serving communities across Colchester & Tendring and Braintree & Uttlesford. We’re passionate about enabling people to live independently and comfortably in their own homes, delivering high-quality domiciliary care that truly makes a difference. Role Breakdown: Reports to: Registered Manager Area of responsibility: A designated geographical area within the Bluebird Care service coverage Team management: Direct supervision of Care Assistants Collaboration: Works closely with the Bluebird Care Coordinator and other supervisors Key Responsibilities Include: Customer Care Management: Conduct pre-service assessments with the customers and their representatives Create and maintain individually tailored care and support plans Carry out risk assessments and implement risk control measures Provide clear information to customers about services and complaint procedures Maintain confidentiality and security of customer information Staff Management & Support: Provide guidance and information to care assistants on delivering care safely Work with coordinators to match care assistants appropriately to customers Support, supervise and assist with training of care assistants Participate in out-of-hours emergency on-call rota Cover calls directly or indirectly during care assistant absences Manage staff changeovers and briefings for live-in care assignments Quality Improvement & Compliance: Investigate quality-related matters and implement improvements Monitor care assistant performance through quality reviews at customers’ homes Ensure compliance with Bluebird Care policies and procedures Record, report and act upon accidents ad incidents Ensure care delivery meets regulatory requirements and Mental Capacity Act 2005 legislation Work collaboratively with customers, families, health/social care professionals Lead staff and customer meetings Lead and participate in training activities, appraisals and development meetings Work flexibly to meet business needs Day-to-day Contact Within the Organisation: The Supervisor has regular contact with: Registered Manager (direct reporting line) Bluebird Cre Coordinator (for scheduling and staff matching) Care Assistants (direct supervision and support) Customers and their families/representatives (service delivery oversight) External health and social care professionals (multidisciplinary working) This is a hands-on operational role requiring flexibility, leadership capability, and a commitment to maintaining the highest standards of domiciliary care while supporting and developing the care team.Training:Lead Adult Care Worker Level 3.Training Outcome:At Bluebird Care we are committed to developing our people and creating genuine career opportunities. As a Gold Standards Framework accredited service and Regional Winners and National Finalists in the Great British Care Awards 2024/2025 for Employer of the Year, we invest significantly in our team’s professional growth. As a Supervisor, you’ll receive comprehensive support for your career growth: Relevant Social Care Qualification - Support to achieve or enhance your qualifications, with access to training and development resources. Management Institute qualifications at Level 5 and beyond (typically worth £1,000 - £2,500). Specialist Clinical Training - Development in complex clinical care, end-of-life-care, and other specialist areas. Ongoing Training Programme - Regular training covering clinical skills, regulatory compliance, and leadership development. Structured 1-1 Support - Regular appraisals and development meetings focused on your career goals. Financial Recognition for Excellence. All Supervisors are enrolled in our Performance Incentive Plan, which provides quarterly bonus payments based on your performance across two key areas: Personal Compliance - Your adherence to our high standards in areas such as medication management, care planning, safeguarding, health and safety and CQC readiness Operational Excellence - Your effectiveness in service delivery, team leadership, problem-solving, and support business growth Your Complete Package: Competitive base salary with guaranteed hours Quarterly performance bonuses Funded qualifications and training Clear career pathways Award winning employer - recognised nationally for excellence Supportive environment - with experienced managers committed to your development Our Investment in You: We don’t just talk about career development, we actively support it through funded qualifications, mentorship from experience Registered Manager, and direct involvement in our award-winning services. Our Commitment: At Bluebird Care, your success is our success. We are committed to building careers and creating opportunities for professional growth.  The combination of structured development, financial recognition, and clear progression pathways makes this Supervisor role an excellent foundation for a rewarding career in care management. Career Development: Candidates holding a Level 3 qualification will be supported to enrol on a Level 4 Diploma in Health and Social Care to further develop their leadership and management capabilities.Employer Description:We were established in 2010 and have been proudly serving our local communities across Colchester & Tendring and Braintree & Uttlesford for over 14 years. Since our inception, we've built a strong reputation for delivering compassionate, high-quality domiciliary care that enables people to live independently and comfortably in their own homes.Working Hours :Monday - Friday, 8.30am - 5.00pm Participation on out-of-hours service pro-rata This includes 6-hours off-the-job training time (e.g. online classes, shadowing, coursework).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Creative,Initiative,Non judgemental,Respectful,Innovative,Strong problem-solver,Adaptable to change,Motivation,Fun and Passionate,Positive, Enthusiastic,Confidentiality,Leadership,Honest ....Read more...

Manager, Business Operations & Admin - Playland

Full-Time, PermanentDate Posted: December 03, 2025Who we are… The Pacific National Exhibition is an iconic institution in BC, famous for bringing generations of people together to celebrate and build memories. This 115-year-old non-profit organization has an annual operating budget of over $70 million dollars and generates revenue through four activity streams: the 15-day annual summer Fair which averages more than 700,000 people annually, Playland amusement park which welcomes 400,000 guests annually including Fright Nights, and a busy year-round portfolio of events including concerts, trade shows and film, cultural and community events.  In total we bring over 2 million people through the site each year. The fourth activity stream is park care and facility maintenance.  PNE is proud of the work it does at Hastings Park and has a vibrant team that is passionate about events, guest experience and delivering memorable experiences. At the PNE, we strive to create an environment that reflects our organization’s core values: Enthusiasm, Excellence and Evolution. With a focus on these core values, we are committed to achieving our mission which is to “Deliver Memorable Experiences” for all who interact with the PNE whether it is our guests, our employees or the community. Our ideal candidate is an individual who is highly strategic, financially savvy, and exceptionally organized. You excel at managing budgets, forecasting, and aligning resources to achieve both short-term and long-term goals. You bring strong oversight to procurement processes, ensuring cost-effective and timely acquisition of assets and materials. Compliance is a core strength—you ensure that all operations adhere to regulatory requirements and industry standards. While technical knowledge is helpful, your greatest value lies in leadership, financial management, and process optimization.Why join our Team?  Exhilarating and fun-loving cultureFlexible work environment Opportunity for free or discounted tickets to shows, events, sports games, and much more Staff discounts for Playland, The Fair, and Fright Nights, as well as all PNE Food StandsCompetitive compensation packageOpportunity to create lasting memories and friendships! What will you do this year?In your role as Manager, Business Operations & Admin - Playland, your primary accountabilities will be to: Oversee the acquisition of assets, materials, and services to support departmental operations.Develop and manage the department budget, ensuring expenditures align with approved targets and providing insight into risks and opportunities.Contribute to the development of a 3–5-year strategic asset management and site maintenance plan for Playland, including capital projects.Ensure all attraction maintenance programs comply with manufacturer guidelines and Technical Safety BC requirements.Liaise with Technical Safety BC to secure permits and maintain compliance for rides, attractions, and new installationsOversee the CMMS platform (Mobaro) to ensure accurate reporting and compliance tracking.Enhance inventory control solutions for tools, ride parts, equipment, and consumables to improve operational efficiency.   Stay current with ASTM Standards, participate in committee meetings, and collaborate with the Playland team to ensure operations meet industry requirements.Liaise between operations and maintenance to foster strong collaboration.Lead and support full-time administrative staff.Organize annual SafeConnect Conference.Manage staff certifications and administer the Apprenticeship Program to support team development.Administer the Collective Agreement for full-time, casual, and seasonal staff, including payroll approvals and application of premiums and paid time off.Perform additional duties as required to support departmental and organizational goals. What else? 5-7 years of progressive experience in maintenance management, preferably in amusement parks, entertainment venues, or similar environments.Completion of a post-secondary degree/diploma/certificate in a relevant discipline (i.e. Project Management, Business Management, SCMP Designation, etc.); OR an equivalent combination of education and experience.Proven ability to develop and manage budgets, analyze costs, and identify opportunities for efficiency and savings.Experience managing acquisition of assets, materials, and services to support operational needs.Sound knowledge of regulatory requirements, licensing, permits/approvals, and safety standards, including familiarity with Technical Safety BC regulations and ASTM standards.Strong skills in scheduling, cost estimating, and strategic planning.Experience with CMMS platforms (e.g., Mobaro) and inventory control systems.Excellent ability to communicate with staff, department managers, contractors, and regulatory bodies; proven leadership in unionized environments is an asset.General knowledge of construction, engineering, and maintenance practices is beneficial but not the primary focus.Proficiency with Microsoft Project, Excel, and other applications for data processing, budget tracking, purchasing, and work order creation.Ability to manage multiple projects under pressure and within tight deadlines. Who are you? Financially SavvyProcurement FocusedStrategic PlannerResults DrivenDetail OrientatedTeam player Where and when to APPLY? Applications can be submitted via the PNE website at www.pne.ca/jobs and will be accepted until the role is filled.  The PNE's compensation offerings are in alignment with a pay-for-performance pay philosophy that recognizes individual, and teamwork performance. The role is a permanent, full-time position with a typical salary range of $85,000 - $100,000 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to knowledge, skills, experience, and internal pay structures. As a part of the PNE's total compensation package, this position may be eligible for other benefits subject to program eligibility requirements.  The PNE is proud to be an equal opportunity employer, committed to creating an inclusive workforce that reflects the diverse community we proudly serve. All applicants will receive consideration for employment without regard to race, colour, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, disability, or age. If you require any support or accommodations throughout any stage of the recruitment process, please contact the People & Culture Department at hr@pne.ca ....Read more...

Commercial Apprenticeship

As an apprentice in our Commercial team, you’ll spend two invaluable years working right at the heart of our business – with real responsibilities, and the chance to work on real projects.  You’ll gain a unique insight into our exciting and dynamic industry, with exposure to many other functional areas and senior colleagues, as well as the opportunity to enhance your professional skills through an extensive and tailored programme of learning and development.  You’ll have lots of fun during your time with us, and we’ll ensure you get the support you need every step of the way. The time that our customers spend away on our holidays is precious.  That’s why we need to understand what our customers want as well as how the world is changing so we can design, develop and deliver dream holidays.  Our Commercial Team do just this, sustainably delivering growth and profitability through cleverly managing price, focusing on cost and controlling the availability of our products.  From liaising with hotel buyers, to forecasting travel trends, developing holiday brochures, and pricing holidays – it’s all in a day’s work in this area at the heart of our business. As a Commercial Apprentice, you’ll gain unrivalled insight into how we go about planning, pricing and selling our TUI holiday experiences. You’ll spend two years rotating between two of our three core commercial departments: Trading – this team ensures our products are available to our customers at the right price, at the right time, in line with demand and competition. You’ll learn about how we sell our flights and hotels at the right price in order to hit our key targets, as well as how we monitor our competitor’s activity.  There are opportunities in our Beach Trading team as well as our Dynamic Trading team. Aviation Planning – this team ensures we have the right planes in the right place, at the right time. You’ll learn about how we manage and plan our flying programme, and will work within the Aviation Support team loading our flying into our systems, managing seasonal changes, and then communicating these to our suppliers and customers Product Planning – this team ensures we have the right products on offer to give our customers the widest variety of holidays to choose from. You’ll learn about how we select which new holiday concepts and hotels to offer our customers, as well as how we price them and present them to our customers, from the content on our websites, to brochures in our retail stores Aviation Planning – this team ensures we have the right planes in the right place, at the right time. You’ll learn about how we manage and plan our flying programme, and will work within the Aviation Support team loading our flying into our systems, managing seasonal changes, and then communicating these to our suppliers and customers Whichever teams you join, you’ll have a fantastic opportunity to gain a full insight into our Commercial function and how our business works on a day-to-day basis. You’ll support a portfolio of destinations, making important commercial decisions which will help drive forward the strategy and profitability of TUI UK.Training:Our Commercial Apprenticeship programme is a unique and exciting opportunity to gain a Level 3 Business Administrator apprenticeship whilst developing a rewarding career in our Commercial Team. It involves two years of study while being paid in a full-time permanent commercial role. Training is delivered internally both virtually and face-to-face within the office.Training Outcome: On joining our Commercial Apprenticeship Programme, you’ll be joining TUI as a permanent colleague – moving into a role with one of the teams you’ve worked with during the programme once you’ve finished your rotations. Employer Description:Be Yourself… Be Unique! TUI’s more than a brand, it’s who we are. Trusted – Unique – Inspiring. We’re the leading tourism business with diverse customers and over 67,000 employees. Together, we embrace different continents and cultures. We believe travel broadens the mind. Just like our customers, we’re on a journey - of development towards a more digital, connected and integrated future - but we haven’t arrived there yet. We believe that differences drive innovation and we’re encouraging an environment where diverse talent thrives. Inclusion is fundamental to everything that we achieve and it’s our unique colleagues that will shape the future of travel. The TUI Group includes over 400 owned hotels, 16 cruise ships, a digital platform for more than 160,000 tours, activities and experiences, strong tour operators, 1,200 travel agencies and leading online portals, five airlines with around 130 aircraft, and destination services in all major holiday countries around the globe. It covers the entire tourism value chain under one roof. This integrated offering enables us to provide our 21 million customers with an unmatched holiday experience in 180 regions. A key feature of our corporate culture is our global responsibility for economic, environmental and social sustainability. This is reflected in more than 20 years of commitment to sustainable tourism. The TUI Group’s share is listed in the FTSE 250 index, in the Quotation Board of the Open Market on the Frankfurt Stock Exchange, and regulated Market of the Hanover Stock Exchange. As part of our Diversity Equity and Inclusion policy we encourage applications from all sectors of the community. As a Disability Confident Employer we guarantee interviews to disabled applicants who meet the minimum criteria for the role and will make reasonable adjustments to assist in the interview process. Applications are open to all sectors of the communityWorking Hours :Monday to Friday, between 9.00am to 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative ....Read more...

Assistant Manager, Guest Experience

Who we are… The PNE is an iconic institution in BC, famous for bringing generations of people together to celebrate and build memories. This 116 year old, non-profit organization generates revenue through four activity streams:  the 15 day annual summer Fair which averages 800,000 guests each year, Playland amusement park which welcomes 375,000 guests annually including Fright Nights, year-round events including concerts, trade shows and film, cultural and community events.  The fourth activity stream is park care and facility maintenance.  The PNE is proud of the work it does at Hastings Park and has a vibrant team that is passionate about events, guest experience and being the best we can be. We are looking for two (2) passionate and enthusiastic leaders that will join us in supporting the site's guest experience. Our ideal candidate is an individual that has a passion for event operations and experience in guest experience operations and training, leading to a high degree of continuity across multiple sites or venues.  This role will work out of Playland Administration, with a focus on the PNE's guest experience across Playland, Fair, Fright Nights and some Year Round Events. Why join our Team? Exhilarating and fun-loving culture Flexible work environment Staff discounts Opportunity to create lasting memories and relationships! What will you do? In your role as Assistant Manager, Guest Experience, you will work with the Manager and team of seasonal Assistant managers to set the tone for employee development and all guest facing interactions on the PNE site, including: Playland, Summer Fair and Fright Nights, with potential to support the Guest Experience team at Year Round Events. Playland Operations Support in pre-season set up, park readiness, administration requirements, employee onboarding and team training. Work with your fellow assistant managers to support daily operations of the Guest Experience team, managing day to day Playland operations of Guest Experience team in the capacity of Manager on Duty and onsite management support as scheduled. This is an events based position and hours of work vary accordingly (evenings/ weekends and early mornings). Work closely the Guest Experience management team to provide direction, feedback, mentorship and employee growth to a team of approximately 80 seasonal attendants and supervisors. With your fellow assistant managers, support training, scheduling, payroll, progressive discipline and ongoing performance reviews and coaching of Guest Experience team members. Support Standard Operating protocols to heighten staff awareness of Playland's Guest Experience policies and procedures. Support team with guest ticket sales and resolution, conflict resolution, gift card sales, BBQ and birthday party hosting, and more! First level of technical support: computers, printers, and various POS systems Work closely with management to establish protocols and scripting for responses to Guest inquiries (through but not limited to the following channels: reception, e-mail, phone calls and on-site interactions). Support existing and creation of standard operating procedures for site-wide in-bound Guest inquiries and coordinate/manage all responses. Assisting with guest resolution conversations and finding appropriate solutions that benefit both the guest and the PNE Perform other duties as required.  Fair & Festival Operations Assist with set up, readiness, administration requirements, employee onboarding and team training in advance of annual summer fair. Manage day to day operations during our annual Fair and Festivals (including summer fair and fright nights). Full availability for all 15 operational days of summer fair, working 10hrs/day required. Support daily operations of the Guest Experience team throughout the Fairs and Festivals calendar in the capacity of Manager on Duty. With your fellow assistant managers, support hiring, training, scheduling, payroll, progressive discipline and ongoing performance reviews and coaching of Guest Experience Fair team members. Work closely the Guest Experience management team to provide direction, feedback, mentorship and employee growth to a team of approximately 100 seasonal attendants and supervisors. Support established protocols and procedures to heighten staff awareness of event specific details. Support team with guest ticket resolution, conflict resolution, gift card sales, sitewide lost and found, lost person command center, private BBQ event hosting, and more! First level of technical support: computers, printers, various POS systems, etc. Work closely with management to establish protocols and scripting for responses to Guest inquiries (through but not limited to the following channels: reception, e-mail, phone calls and on-site interactions). Support existing and creation of standard operating procedures for site-wide in-bound Guest inquiries and coordinate/manage all responses. Assisting with guest resolution conversations and finding appropriate solutions that benefit both the guest and the PNE Perform other duties as required. What else? Ability to work extended hours (including late nights and/ or early mornings), evenings and most weekends required; this position is a full-time, event based position, and hours of work vary accordingly, shifts during Playland and Fright Nights average 8.5hrs/day with potential for longer days required throughout the season. Full availability for all 15 operational days of the annual summer fair, working minimum of 10hrs/day during Fair is required. Must be comfortable leading a large team of staff (approximately 30-60 staff/day) in an people-centric, high capacity, environment. Must have a strong background with guest experience delivery and be comfortable communicating with guests both in person, via e-mail, and over the phone. 2-5 years of progressively responsible experience in a leadership capacity; preferably as an Assistant Manager or senior supervisor, supervising and providing direction to a large team (temporary, part time, seasonal, etc.). Previous experience working in the hospitality, tourism or sports industries is preferred.  Diploma, Certificate, or degree in a relevant discipline, an equivalent combination of education & experience, or current enrollment in a relevant program is an asset. Ability to foster collaborative and effective working relationships with all staff on-site. Experience developing standardized manuals and operating procedures. Strong planning, organizational, and administrative skills. Excellent communication, interpersonal, supervisory, leadership and staff development. Ability to function independently and under pressure, and ability to manage various projects at the same time. Knowledge of the event industry is considered an asset. Background working within a unionized environment is considered an asset. Successful candidates must undergo a Criminal Record Check. Who are you? Proactive leader, with a guest-centric outlook. Passionate about creating memorable experiences. Passionate about coaching and mentoring new and young workers Skillful, resolution driven communicator Collaborative and results-oriented team player. Committed to striving for excellence. Where and when to APPLY? Applications can be submitted via the PNE website at www.pne.ca/jobs and will be accepted until the role is filled. Additional Information The PNE's compensation offerings are in alignment with a pay-for-performance pay philosophy that recognizes individual, and teamwork performance. The role is a seasonal position with a typical salary range of $22 - $23 per hour. The starting salary will be based on the successful candidate's competencies, including but not limited to knowledg ....Read more...