Service Care Solutions have an exciting opportunity for a Facilities Superintendent to join a thriving and growing Housing Association Client we are working with in the East London area.The key purpose of this role is to:
Monitor and oversee the delivery of estate and block based services to ensure they are delivered to a high standard and contribute towards the overall general maintenance of the development.
Have a good working knowledge of key estate and block management systems including fire safety, AOV, security and access, and manage and maintain an agreed cycle of inspection and testing to ensure that they are operating to the required standard.
Maintain regular inspections and checks on the communal heat systems and report faults through agreed channels in a timely manner.
Contribute to any subsequent fault investigations.
Undertake testing regimes for legionella on water outlets where required.
Carry out regular inspections, including play areas, bulk and bike storage rooms and identify any health and safety requirements and assist with low level repair issues.
Help facilitate Fire Risk Assessment inspections and contribute towards delivery of actions as appropriate.
Monitor and facilitate the delivery of services delivered by contracted suppliers including Cleaning, Gardening, Lifts, Fire Safety, Communal Heat Systems and day to day maintenance and proactively assist with service delivery where necessary.
This role will form part of a customer facing multi-skilled team and your duties will be carried out alongside other service contractors and suppliers. You will be the main point of contact on site for service providers and customers to help support and coordinate estate and block activities. The core job responsibilities will include:
Supporting the management team in ensuring a high standard of cleanliness across the estate.
Take ownership and quickly resolve customers concerns in line with role managing expectations.
Identify any potential hazards throughout the site through inspections and regular checks.
Inspect and test estate and block management systems including Fire Safety, AOV, Door Entry, CCTV and Plant Rooms.
Check and ensure all areas are fire safe and compliant.
Check site security including access points, bike stores, and monitor CCTV systems.
Proactively identify concerns, preventing complaints, assessing risk and problem-solving.
Carry out legionella testing
Clear public areas of litter and remove any bulk refuse from communal passageways, corridors, courtyards and communal spaces
Respond to spillages, waste dispersal or other light cleaning tasks ad hoc to ensure the site is of a high standard at all times
Ensure all surfaces are clear, clean and tidy including internal corridors, external green spaces and play areas
Health and safety checks on play equipment and make safe and help facilitate the annual safety audit
General health and safety checks
Wash down any communal walls or apply light paintwork to any scuffed or damaged areas
Ensure main waste refuse areas are clear, presentable and free from blockages
Provide light maintenance response which may include changing light bulbs, lock changes, signage and other handy person duties across the site
Assist the Out of Hours service with advice or provide on site help on escalated issues.
We are seeking a candidate who has previous experience in a similar role or a background in Caretaking, Building safety or Facilities management.For more information on this role and to apply, please email Prakash at prakash.panchani@servicecare.org.uk or call 01772 208967.....Read more...
Job Title – Technical Fleet Administrator
Location – Croft Leicestershire LE9
Contract – Temp – 8 Weeks Initially
Hours – 34
Role summary –
This company is seeking a Technical Fleet Administrator to join their busy Vehicle Fleet Services Team. As the Technical Fleet Administrator, you will be responsible for covering the front of house, dealing with face to face and telephone enquiries, liaising with service areas to coordinate vehicle delivery and collection, and assisting the workshop with breakdown recoveries. Additionally, you will be responsible for running weekly metric/KPI reports for service areas.
Key Responsibilities:
Dealing with face to face and telephone enquiries
Liaising with service areas to coordinate vehicle delivery and collection.
Assisting the workshop with breakdown recoveries
Running weekly metric/KPI reports for service areas.
Making appointments for technical inspections
Coordinating vehicle workshop and basic admin
Requirements:
Experience in a fleet or garage reception role is highly desirable.
Excellent customer service skills with the ability to communicate in all forms.
Basic technical knowledge of vehicles is preferred.
Ability to work closely with the vehicle workshop to keep track of the status of vehicles as they progress through appointments.
Strong organisational skills with the ability to multitask and prioritise workload.
Proficient in using Microsoft Office applications.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an E-Mail to George.Westhead@servicecare.org.uk
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Building Surveyor Required (Disrepair/Damp Surveyor)PurposeCarry out the building surveying functions required to manage the repair and maintenance requirements of a portfolio of approximately 20,000 homes, including the structure and fabric of the buildings, internal and communal areas, and the estate grounds. Manage the local delivery of repairs and contractors to ensure compliance with requirements. Work effectively with other teams in the directorate to deliver a seamless, holistic service to customers.InfoLocation - HaringeyHours - Mon to Fri, 8am till 4pmStarting - ASAPDuration - 3 months minimumDay Rate – £290 via umbrellaPurposeCarry out the building surveying functions required to manage the repair and maintenance requirements of a portfolio of approximately 20,000 homes, including the structure and fabric of the buildings, internal and communal areas, and the estate grounds. Manage the local delivery of repairs and contractors to ensure compliance with requirements. Work effectively with other teams in the directorate to deliver a seamless, holistic service to customers.DutiesTo provide an effective minor through to extensive works maintenance surveying service to all (void and occupied) properties, to assess condition and identify building defects, to diagnose and specify appropriate remedies.To provide technical advice and support to all services.To implement quality, financial, and budgetary control systems in accordance with service requirements and performance targets.To assist with insurance claims requiring technical input, specifying, and implementing works as necessary.To set up and administer planned/cyclical maintenance programmes within specified areas.To carry out pre and post inspections as necessary to ensure specified works are undertaken to contract standards.To support the objectives of the HRS Trade Supervisors in delivery of the service.To prepare schedules of repairs, specifications and technical drawings and issue or supervise works to general repairs, voids, disabled adaptations or specialist works.To support disrepair claims including issuing or supervising, specifying and implementing agreed schedules of works in order to minimise the loss to the organisation.Essential QualificationsPart 1 RICS/CIOB or equivalent in relevant course of study or equivalent experienceHNC/HND or equivalent in building surveying or a closely related disciplineFull UK Driving License (Manual)AdvantageousGraduate in Building Surveying or similar technical discipline in the built environmentIOSH Managing SafelyNEBOSH / ROSPA construction Health & SafetyFULL JOB SPEC AVAILABLE ON REQUESTRecruitment is done in line with safe recruitment practices. 4RS is an equal opportunities employer. ....Read more...
Are you a CBT Psychological Therapist seeking a new REMOTE challenge? Do you have excellent leadership qualities? Service Care Solutions are working with our established Client to recruit an experienced Cognitive Behavioural Therapist (CBT) on a LOCUM basis. The successful candidate will support Adults with various Mental Health difficulties by providing Step 3 Interventions. This role is available on a Full or Part-time basis with various shift patterns available.Our Client are an award winning and pioneering organisation who utilise innovative technology in service delivery. They are going through a period of growth and have gained awards for Best Employer 2021 for Best Healthcare and Best Employer Platinum Accreditation. They offer treatment options for vulnerable individuals with an array of Mental Health conditions.Pay Rate: £51,000 - £57,000 per annum + £250 SCS Sign-Up BonusLocation: RemoteWorking Hours: Office hoursContract: PermanentJob Role: Mental Health Clinical LeadLead the safe and effective delivery of our mental health services, driving clinical standards and innovation. Spearhead audit activities and strategies for continual improvement. Launch and optimize innovative clinical services for clients.Key Responsibilities:
Serve as the primary clinical specialist for mental health service delivery.
Develop and enforce clinical guidelines for standardized assessment and treatment of mental health patients.
Provide clinical training, audit, and support for the clinical team to ensure compliance with professional requirements.
Offer individual and group supervision for clinical staff, serving as the main point of clinical support and risk escalation.
Lead clinical audit efforts, interpret data, identify themes, and communicate improvements to the management team.
Ensure achievement of clinical service KPIs and collaborate with the wider management team for continuous improvement.
Support the investigation of clinical complaints and competency issues.
Assist the mental health duty team, covering as needed, and participate in research projects.
Provide clinical input for new services and solutions, supporting the operations team.
Manage third-party mental health partners, ensuring nationwide coverage.
Develop and implement new clinical initiatives to advance the mental health service.
Contribute to business bids, chair specialist service working groups, and collaborate with the Client Relations and Business Development Team.
Be a member of the Company Clinical Management Team, overseeing clinical KPIs and contributing to strategic plans and decision-making processes.
Requirements
BABCP full accreditation
Qualified Cognitive Behavioural Psychotherapist
BABCP Supervisors accreditation
Are you happy with your current agency?
£150 Agency Switch Bonus
£250 Welcome Bonus
Up to £750 Referral Bonus
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Senior Surveyor
3 months on-going contract, Inside IR35
Haringey, London
Responsibilities
Manage and lead a team to negotiate with tenants and their representatives’ access arrangements, to carry out appropriate inspections and produce detailed specifications of work itemised from the schedule of rates or using composite values. Prepare estimates, feasibility studies, plans, sketches, drawings and photo’s as may be necessary
To undertake the lead role for Property Services in the defence and management of legal claims to minimise costs and reputational impact. Carry out root cause analysis of claims to identify any problems to be addressed and any opportunities for reducing the incidence of legal disrepair.
Liaise with legal colleagues on individual cases as necessary and on more general issues such as legal procedures and interpretation of legislation. Available to attend Court to give evidence and represent the council.
Maintain a comprehensive database of all property related legal claims. Ensure that all deadlines are recorded on the database and monitor progress to ensure actions are completed within the deadlines.
Work collaboratively with delivery teams, service providers and stakeholders to ensure delivery is compliant with contracts, specifications and schedule of rates, fully documenting decision making and variations.
Establish and maintain good lines of communication with other key stakeholders, both Haringey Council and external bodies
Provide workload delivery, financial and contractor performance data for Heads of Service, Directors and Executive Team as and when required.
Authorise damages and costs up to agreed levels and documenting the same, whilst having regard for budget monitoring and forecasting.
Ensure team carries out appropriate inspections and provide advice to tenants on a range of housing issues. Maintaining robust records of visits and inspection findings on Haringey operating systems. Providing process for making recommendations to senior managers on any areas needing further actions / funding.
To manage the delivery of party wall surveys, preparation of notices and awards
Lead on the resolution of boundary disputes, RTB queries, reports of dangerous structures, requests for decants, leasehold service enquires, and any other similar specialist concerns. In addition, have strong knowledge of building pathology.
Key Responsibilities
HNC / degree or above qualification in building, construction surveying or related subject and and/or membership of a recognised professional body or equivalent qualification or experience
Knowledge of the legal framework relating to disrepair, including the application of the Housing Health and Safety Rating System.
Ability to survey buildings, diagnose defects and correctly specify required works, or where necessary manage expert external consultants
Experience of preparing and issuing performance reports
Ability to successfully manage and motivate surveying and technical staff
Knowledge of contracts, procurement methods and constructions technology.
Excellent knowledge of relevant legislation, building regulation, standards and ability to manage Health and Safety on site effectively
In depth knowledge of the activities of Social Housing
Experience of preparing cases attending court on legal disrepair related matters
If interested in the role, please contact me at moeez.muhammed@servicecare.org.uk....Read more...
Job Title – Operations Facilitator
Location – Islington N1
Contract – Temp – 12 weeks ongoing
Hours – 35. Monday to Friday 9-5
Role summary –
The client is currently seeking a highly motivated and organised Operations Facilitator to provide administrative and support services to the Estate Services teams. The ideal candidate will have excellent communication and interpersonal skills, as well as experience in managing caretaking, grounds maintenance, refuse and recycling services, repairs, and health and safety requirements on estates.
Key Responsibilities:
Ensure the Estate Services teams are provided with the highest levels of support to manage caretaking, grounds maintenance, refuse and recycling services, repairs, and health and safety requirements on our estates.
Create spreadsheets and databases relating to Estate Services functions; to input and extract information; to analyse the data and to provide written reports on findings.
Manage the communal key service, including programming of fobs, ensuring records are accurate and up to date and all required keys are stocked.
Provide operational support related to the management of caretakers; assist in the creation of team rotas and working arrangements for weekend working.
Timely processing and monitoring of invoices.
Deputise for the Service Delivery Manager as directed and working in association with Estate Services Area Managers.
Check and authorise leave requests, sickness and any other absence for the Mobile Relief Caretaking Team ensuring adequate cover is in place and that records are accurately maintained during the absence of the Mobile Relief Supervisor.
Liaise with suppliers regarding orders and deliveries during the absence of the Stores Manager.
Raise communal repairs and follow up any repairs related issues.
Ensure that written and verbal enquiries regarding estate related issues are dealt with professionally, effectively and in line with targets.
Take ownership of service requests, providing a helpful response and resolve issues to satisfactory conclusion.
Effectively manage operational systems dealing with incoming mail complaints and enquiries concerning service delivery.
Liaise with Estate Services staff including caretakers to respond to the wide range of estate management queries.
Answer telephone calls, deal with enquiries and take messages.
Requirements:
Experience in managing caretaking, grounds maintenance, refuse and recycling services, repairs, and health and safety requirements on estates.
Excellent communication and interpersonal skills.
Ability to create spreadsheets and databases relating to Estate Services functions; to input and extract information; to analyse the data and to provide written reports on findings.
Experience in managing the communal key service, including programming of fobs, ensuring records are accurate and up to date and all required keys are stocked.
Experience in providing operational support related to the management of caretakers; assist in the creation of team rotas and working arrangements for weekend working.
Ability to effectively manage operational systems dealing with incoming mail complaints and enquiries concerning service delivery.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an E-Mail to George.Westhead@servicecare.org.uk
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Job Title: DA Services Manager Salary: £18.08 P/H LTD Umbrella Hours: 40 Hours Per Week Type: Temporary (6 Month Term) Location: Swindon, SN1 | Hybrid (One Day Per Week in Office) Start Date: ASAP Work Pattern: Monday – Friday | 09:00am – 17:00pmJoin our client’s team as the DA Services Manager and take a pivotal role in overseeing the day-to-day operations of our youth support services. This key position ensures that our offerings not only meet regulatory standards but are also executed effectively to empower young people to reach their potential. Your leadership will be instrumental in maintaining the quality and effectiveness of our services. Key Duties and Responsibilities:
Manage and support staff teams to ensure high engagement and effective service delivery.
Promote and market services, while developing relationships with key agencies and community businesses.
Coordinate the delivery of tailored support packages and conduct risk assessments for service users.
Monitor financial transactions and manage rent arrears according to established procedures.
Act as the Safeguarding Champion, managing complex cases and ensuring compliance with legal and best practice standards.
Liaise with external partners to provide an integrated support approach and maintain high service quality standards.
Required Skills and Experience:
Relevant qualification or significant experience in a similar role within a support service environment.
Strong understanding of regulatory compliance and quality assurance systems.
Effective leadership and people management skills, with a proven ability to inspire and develop teams.
Excellent communication, organisational, and IT skills.
Commitment to promoting equality, diversity, and safeguarding principles.
If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to david.jones@servicecare.org.uk....Read more...
As the Product Technical Trainer, you will be working within one of the best known and admired brands in the world.
Inside IR35 contract
You will be based in the Training Academy and play a major role in supporting the training and service content creation and delivery to 17 subsidiaries - the product training that you will be involved in will include home appliances such as TVs, monitors, printers, refrigerators and washing machines, as well as key mobile telecommunications products like smart phones and tablets.
Purpose of the Role:
To support the creation, delivery, and enhancement of technical training for the companies network.
Key objectives
You will help to deliver technical training and support to a pan-European customer service support network.
You will be involved in addressing those training needs which will include technology updates, product knowledge, performance management, and regulatory requirements.
In addition, you will be conducting live and recorded training sessions through various mediums such as web-casts, virtual classrooms, and how-to videos.
Key Competencies & Characteristics
Previous hands-on training or technical support experience.
Technical expertise and familiarity with one of the product groups like mobile phones, TVs, home appliances, or IoT, is preferred.
Fluency in additional European languages is advantageous.
Occasional European and global travel may be required based on business needs.
If this Product Technical Trainer role is of interest, then please apply now.....Read more...
Service Care Solutions is proud to be recruiting on behalf of National Counter Terrorism Policing Headquarters (NCTPHQ) for the role of Senior Project Manager. This is an exciting opportunity to join a dynamic team focused on leveraging technology to combat terrorism and protect our communities.
Job Summary:As a Senior Project Manager within the Technology Pillar at NCTPHQ, you will lead and oversee the successful delivery of specific projects within our Technology project portfolio. You will work across various technical disciplines, championing effective project delivery to support our mission of countering terrorism through advanced technology solutions.
Key Tasks:
Lead a team to identify and resolve business challenges within mid to high complexity projects, spanning multiple technology disciplines such as cloud, applications, infrastructure, and mobility.
Define appropriate methodologies, governance, and reporting mechanisms aligned with Portfolio Office standards.
Engage governing forums and senior stakeholders to build support for ongoing change activities.
Manage project teams in dynamic environments to achieve agreed delivery milestones.
Develop project product breakdown structures, plans, and conduct monitoring and assurance activities.
Prepare and manage Business Cases through the CTPHQ governance process.
Proactively manage risks, issues, and commercial processes to ensure project success and value for money.
Drive communication and engagement with project stakeholders to resolve challenges and benefit operational policing.
Implement change control mechanisms and recommend innovations to enhance project delivery and technical tooling.
Experience Required:
Extensive experience in ICT project management within complex stakeholder environments.
Proficiency in MS Office tools, including MS Project and Visio.
Familiarity with secure technology-based projects and programmes enabling business change.
Demonstrated ability to manage financial budgets throughout project lifecycles.
Experience in stakeholder management, risk management, and audit processes.
Understanding of commercial, operational, and technical infrastructure relevant to project delivery.
Successful track record in delivering secure national projects on time and budget.
Experience in recruiting technical staff for key project roles.
Qualifications:
PRINCE2 Practitioner and/or Agile Project Management Practitioner.
Managing Successful Programmes (MSP) Practitioner.
Agile Project Management Foundation & Practitioner (AgilePM®).
ITIL Foundation Certification.
Security Clearance Requirement:This role requires Security Clearance (SC) before application. Candidates must possess the SC clearance.
If you are an experienced Senior Project Manager looking to make a significant impact in counter-terrorism efforts through innovative technology solutions, we encourage you to apply.
To apply, please send your tailored CV to lewis.ashcroft@Servicecare.org.uk, ensuring it reflects your expertise in project management and relevant technical skills.....Read more...
Substance Misuse Early Intervention Worker - Enfield Are you a passionate, dedicated Substance Misuse Early Intervention Worker looking for your next role? 4Recruitment Services are recruiting a Substance Misuse Early Intervention Worker to join a team based in Enfield.Umbrella Rate: £23.17 per hourDuration: 3 months initially Hours: Monday to Friday, 9am – 5.30pm, 35 hrs/weekIntervention Worker role: Full JD Available
Deliver targeted support and interventions to young people aimed at deterring them from starting to use drugs and alcohol and to support those young people who already use drugs and alcohol to stop their use and reduce associated harmsUndertake substance misuse screening as appropriate and make referrals to Insight Enfield Sort It! ensuring continuity of care for the young person by supporting their treatment commencing with the substance misuse treatment serviceSupport young people who are in receipt of substance misuse support to access Youth Development Service activities and opportunities as part of their intervention and upon exiting supportEnsure the young people are effectively safeguarded and any safeguarding concerns are promptly addressed and escalatedBe able to provide structured care planned interventions to a small caseload of young people engaged with the Youth Development Service who require treatment but refuse a referral to Insight Enfield Sort It! As part of this the post holder will need to report treatment caseload data to the National Drug Treatment Monitoring System.Increase awareness of substance misuse through the universal delivery of information, advice and guidanceWork in partnership with Insight Enfield Sort It! to ensure seamless referral pathways into and out of treatment. This is likely to include attendance at treatment service team meetings, some element of co-location and co-delivery, introduction of robust referral pathways between services as relevant, and accessing specialist training and expertise for the assessment of substance misuse and delivery of interventions from the Insight Enfield Sort It! ServiceAttend training, supervision, team and service meetings and other development opportunities as and when requiredRecord and evaluate the work as per local processes and as directed
Essential Requirements
UK Driving Licence, access to a vehicle and business insuranceExperience of delivering substance misuse preventative and early interventions to young people to support them in making positive and healthy choices and reducing the risk of harm associated with drug or alcohol misuseDemonstrable experience of assessing children and young people and managing a case loadA minimum of 2 years’ experience working with children and young people aged 10-19 particularly young people who are vulnerableMust be flexible and available to work during school hours, evenings, weekends and holiday periods when requiredExcellent written and verbal communication skillsEnhanced Child and Adult DBS registered to the update service
We also offer an outstanding referral scheme for any Substance Misuse Early Intervention Worker friends or colleagues.If you are a Substance Misuse Early Intervention Worker and would like to express your interest, please contact us for this great opportunity by calling on 0208 514 9110 and speak to Sammy Davis Or email on, sammyd@4recruitmentservices.com Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.....Read more...
Job Title – Customer Service Assistant
Location – Whitechapel E1
Contract – Temp
Hours – 35
Role summary –
Join our team and become the front line ambassador for our vibrant library, learning, and information services. As a Customer Service Assistant, you'll provide exceptional support to our diverse community, ensuring every visitor receives a warm welcome and access to the resources they need. Your role will contribute to the delivery of national library initiatives
Key Responsibilities:
Be the initial point of contact, offering assistance and positive solutions in person, over the phone, or digitally.
Deliver high-quality library, learning, and information services that exceed customer expectations.
Collaborate with fellow Customer Service Advisors and Assistants to maintain the smooth operation of the Store.
Welcome and engage Store users, promoting our services and ensuring a welcoming atmosphere.
Provide courteous and efficient customer service, offering guidance and assistance as required.
Uphold high standards of customer care, addressing individual needs and handling complaints professionally.
Support Store objectives and maintain site regulations in collaboration with security staff.
Offer flexibility to cover staffing gaps and ensure uninterrupted service delivery.
Assist with shelving, stock management, and promotional activities.
Register new members and facilitate self-service systems for customers.
Ensure the store remains tidy and presentable, welcoming customers with a clean environment.
Contribute to Store programs and activities for all age groups, from storytelling to homework clubs.
Support learning and library activities, providing guidance and access to resources.
Maintain cleanliness and safety standards in accordance with Health & Safety protocols.
Promote equality and inclusion, ensuring services are accessible to all.
Support organisational learning and innovation, participating in training and development activities.
Promote sustainability and accountability in all aspects of work.
Requirements:
Willingness to work evenings and weekends.
Completion of a DBS check.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an E-Mail to George.Westhead@servicecare.org.uk
....Read more...
Food Service Manager - South Dublin
MLR are looking for a Food Service Manager to join this high paced and much-loved property in South Dublin.
With the emphasis on quality service, our client is looking for a vibrant individual who is passionate about their career choice. You will be responsible for the delivery of high standards of product and service, while promoting a professional and positive image to all customers and staff.
The ideal candidate for this role will be ambitious and hardworking, with a can-do attitude. The ability to motivate those around you along with excellent training and communication skills is a must for this role.
This is a great opportunity for someone who likes leading from the front with a hands-on approach. If this position is for you, please apply through the link below....Read more...
Service Care Solutions have a vacancy for a Caretaker to join a client we are working with on a Short-Term Contract in the Exeter areas.
Key duties will be to
Provide a high quality and effective maintenance and repairs service to properties while undertaking general repairs and maintenance to properties as required in resident’s homes and sheltered accommodation.
Maintain an awareness of residents diverse needs and go beyond day-to-day work to assist customers in a positive manner.
Work to promote the involvement of residents and service users in all aspects of service delivery.
A Full UK Driving license is mandatory for this role and previous experience in a similar role.
For further information on this role, please contact Prakash via email to prakash.panchani@servicecare.org.uk or call 01772 208967.....Read more...
Job title – Administrator
Location – Romford, RM14
Contract – Temporary ongoing
Hours – Full Time 36 hours
Start Date: ASAP
We are currently recruiting for an administrator who will work as part of a team to carry out all aspects of customer contact and funeral, memorial and general administration in accordance with Council and Service policies, standards and procedures, legal requirements and professional codes of practice.
Duties would include:
Perform all aspects of customer contact and funeral, memorial and general administration in accordance with Council and Service policies, standards and procedures, legal requirements and professional codes of practice.
Provide support to the team in the delivery of an efficient and effective service.
Ensure that all records and information are maintained in accordance with data protection legislation and the company's policies and procedures.
Assist with the preparation of reports and statistical information as required.
Attend meetings and take minutes as required.
Undertake any other duties as required by the company.
Essential criteria and experience:
Record of achievement in front-line service delivery in a sensitive environment
Conducting regular and in-depth interviews with members of the public
Operating a reception facility
Accurate internal, & statutory record keeping
Producing standard work instructions to staff
Cash handling
Contributing to service improvement
Customer Care practice
Use of IT and relevant operating systems
Cemeteries and Crematorium administration
Understanding of the granting and transferring of Exclusive Rights of Burial
Use of databases, word processing and spreadsheets
Administration tasks relating to Cemeteries and Crematoria
Working understanding of Cemeteries and Crematorium legislative framework
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to Lewis.Hodson@servicecare.org.uk
....Read more...
Electrical Shift Engineer-Manchester-£39,000-Day Shift Are you a engineer looking for a new role? Would you like to work on a static site? If so this could be the role for you! CBW as an excellent new opportunity for a electrically biased engineer to join an established FM company on a permanent basis. This is working on a static site within the Manchester area. This requires you to come from a building services background. Below are all of the details on this exciting opportunity! Hours:07:00-19:004 on 4 off - RepeatDuties & Responsibilities:Work in provision of excellent service delivery by monitoring service performance, taking corrective action when necessary across the client’s premises and escalating to the Contracts Manager.Provide first line management and leadership to contract dedicated team, setting team objectives and individual performance management reviewsDeliver PPM relating primarily to Mechanical & Electrical Building Services Plant and System’s in-line with agreed programmes / SLA's in order to meet Client and Statutory Compliance.Ensure Technicians PPM work is undertaken in-line with agreed timelines/ SLA's, PPM backlog is maintained at a realistic level and all Reactive Work is completed within acceptable timescales and SLA standards.Completed work and documentation and ensuring compliance with current legislation.Costing and completing reactive works identified through PPM work undertaken when requested.Provide service support as part of a team providing quality service delivery Develop excellent working relationships with our client their staff or appointed representative through good customer service.Assist with supervision of sub-contractor works ensuring compliance and adherence to applicable H&S standards when requiredCompleting all required documentation, job sheets and certificates.Package:Basic salary of up top £39,00022 days holiday includedPrivate healthcareCompany pensionCareer progression Person specification:Experienced in Statutory & Mandatory Compliance Maintenance Records / Certification and uploading onto Service Systems. City and Guilds 2382-15 18th EditionIdeally all candidates would have completed a Electrical apprenticeship IOSH Working / Managing Safely (Desirable)Safe system of Work Procedure – PTW; RAMS etc. (Desirable)L8 Training (Desirable)Get in touch with maxine@cbwstaffingsolutions.com for more information! ....Read more...
Electrical Supervisor - Darlington -£42,000-Day Shift Are you a lead engineer looking for a new role? Would you like to work on a static site? If so this could be the role for you! CBW as an excellent new opportunity for a electrically biased supervisor to join an established FM company on a permanent basis. This is working on a static site within the Darlington area. This requires you to come from a building services background and be comfortable leading a team of engineers. on site. Below are all of the details on this exciting opportunity! Hours:06:00-14:0013:00-21:00 Rotates weekly Duties & Responsibilities:Lead your team in provision of excellent service delivery by monitoring service performance, taking corrective action when necessary across the client’s premises and escalating to the Contracts Manager.Provide first line management and leadership to contract dedicated team, setting team objectives and individual performance management reviewsDeliver PPM relating primarily to mechanical & electrical building services plant and system’s in-line with agreed programmes / SLA's in order to meet client and statutory compliance.Ensure technicians PPM work is undertaken in-line with agreed timelines/ SLA's, PPM backlog is maintained at a realistic level and all reactive work is completed within acceptable timescales and SLA standards.Checking completed work and documentation by technicians and ensuring compliance with current legislation.Costing and completing reactive works identified through PPM work undertaken when requested.Provide service support as part of a team providing quality service delivery Develop excellent working relationships with our client their staff or appointed representative through good customer service.Assist with supervision of sub-contractor works ensuring compliance and adherence to applicable H&S standards when requiredCompleting all required documentation, job sheets and certificates.Package:Basic salary of up top £42,00025 days holiday included Company pensionCareer progression Person specification:Experienced in statutory & mandatory compliance maintenance records / certification and uploading onto service systems. City and Guilds 2382-15 18th EditionIdeally all candidates would have completed a electrical apprenticeship IOSH working / managing safely (Desirable)Safe system of work procedure – PTW; RAMS etc. (Desirable)L8 Training (Desirable) ....Read more...
Quality Assurance Service Manager
About the Role
London Borough of Haringey are seeking a Quality Assurance Service Manager to oversee all CQC quality assurance work through a dedicated team and working with colleagues across council directorates. The role will be responsible for ensuring that all the CQC quality statements are met and where they are not met, plans are in place and identified practitioners allocated to undertake the identified actions.
Main Responsibilities
Implement strengths-based, person centred outcome focused support that maximises independence and improves quality of life
Ensure legal literacy and compliance through teams and practice of the key legislative frameworks within adult social care
Prepare and implement the workforce learning and development aspect of the workforce plan for Adult Social Care staff that promotes a culture of continual learning and improvement
Assure safeguarding practice and service delivery, including quality assurance of social work practice and support development of robust models of auditing and quality assurance of professional practice
Lead on systems improvement that provides transformational change to residents in how services are delivered through co-production
Ensure the best quality social care is delivered to vulnerable residents and provide a crucial element of future CQC inspections
Provide high quality advice, support and assistance to Managers and Practitioners, the members on relevant Adult Social care strategies, policies, and projects
Advise on evidence-based social work practices and ensure social workers and their managers are able to use research in their practice
Ensure all service areas are inspection ready and services are assessed, improved and ready for future inspections
Have line management responsibilities for staff within the service ensuring the management duties and functions are carried out to the corporate expected standards
Provide draft responses to any members enquiries, complaints, and Ombudsman investigations and contribute to the strategic development of relevant policies, processes and guidance
Requirements
Proven experience as a Quality Assurance Service Manager or similar role
Qualified Social Worker including SWE registration
Strong knowledge of CQC quality assurance work and legislative frameworks within adult social care
Experience in workforce learning and development
Experience in quality assurance of social work practice and safeguarding practice and service delivery
Ability to lead on systems improvement that provides transformational change to residents in how services are delivered through co-production
Excellent communication and interpersonal skills
If you have the required skills and experience for this role, please apply with your updated CV via email to Ashley.Brown@servicecare.org.uk or call 01772 208 964.....Read more...
Early Help Officer
The company is currently seeking an experienced and motivated Early Help Officer to join their team. The successful candidate will play a vital role in providing early help services to families in need.
Job Responsibilities:
Provide early help services to families in need
Assess the needs of families and develop support plans
Work closely with partner agencies to provide a coordinated approach to service delivery
Contribute to the development and delivery of training programmes for professionals and families
Ensure that all work is carried out in line with relevant policies, procedures and legislation
Requirements:
Experience of working with children, young people and families
Excellent communication and interpersonal skills
Ability to work under pressure and manage a complex workload
Knowledge of relevant policies, procedures and legislation
A relevant qualification in social work, early years or a related field
Working Hours and Rate:
Full time role working Monday - Friday 9am-5pm which is currently paying £19.00ph!
The company is committed to providing a high-quality service to families in need and is looking for an individual who shares this commitment. This is an exciting opportunity to join a dynamic and supportive team and make a real difference to the lives of children, young people and families.
Apply Now!
If this position is something you are interested in, please send your CV across to macy.robinson@servicecare.org.uk or you can give me a call on 01772208964 :)
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Lead Electrical Shift Engineer - Darlington -£42,000-Day Shift Are you a lead engineer looking for a new role? Would you like to work on a static site? If so this could be the role for you! CBW as an excellent new opportunity for a electrically biased lead engineer to join an established FM company on a permanent basis. This is working on a static site within the Darlington area. This requires you to come from a building services background and be comfortable leading a team of engineers. on site. Below are all of the details on this exciting opportunity! Hours:06:00-14:0013:00-21:00 Rotates weekly Duties & Responsibilities:Lead your team in provision of excellent service delivery by monitoring service performance, taking corrective action when necessary across the client’s premises and escalating to the Contracts Manager.Provide first line management and leadership to contract dedicated team, setting team objectives and individual performance management reviewsDeliver PPM relating primarily to mechanical & electrical building services plant and system’s in-line with agreed programmes / SLA's in order to meet client and statutory compliance.Ensure technicians PPM work is undertaken in-line with agreed timelines/ SLA's, PPM backlog is maintained at a realistic level and all reactive work is completed within acceptable timescales and SLA standards.Checking completed work and documentation by technicians and ensuring compliance with current legislation.Costing and completing reactive works identified through PPM work undertaken when requested.Provide service support as part of a team providing quality service delivery Develop excellent working relationships with our client their staff or appointed representative through good customer service.Assist with supervision of sub-contractor works ensuring compliance and adherence to applicable H&S standards when requiredCompleting all required documentation, job sheets and certificates.Package:Basic salary of up top £42,00025 days holiday included Company pensionCareer progression Person specification:Experienced in statutory & mandatory compliance maintenance records / certification and uploading onto service systems. City and Guilds 2382-15 18th EditionIdeally all candidates would have completed a electrical apprenticeship IOSH working / managing safely (Desirable)Safe system of work procedure – PTW; RAMS etc. (Desirable)L8 Training (Desirable)Get in touch with maxine@cbwstaffingsolutions.com for more information ....Read more...
Operations Director (Soft Services FM)
Location: North West, UK
Salary: Up to £65,000 per annum
Company Overview:
We are looking for a leading facilities management company specializing in soft services solutions. With a strong presence in the North West region, they are committed to delivering high-quality and sustainable FM solutions to their clients.
Position Overview:
We are seeking a dynamic and strategic Operations Director to lead our Soft Services in the North West. In this role, you will be responsible for overseeing the operational delivery of a portfolio of clients worth around £6mil, ensuring excellence in service delivery, client satisfaction, and team performance.
Key Responsibilities:
Lead and mentor a team of operational managers and supervisors, providing guidance, support, and development opportunities to drive performance and achieve business objectives.
Develop and implement strategic plans and initiatives to optimize operational efficiency, enhance service quality, and achieve business growth targets.
Establish and maintain strong client relationships, acting as a trusted advisor and addressing client needs and concerns promptly and effectively.
Drive continuous improvement initiatives to streamline processes, enhance service delivery, and maximize client satisfaction.
Ensure compliance with relevant health and safety regulations, quality standards, and industry best practices across all operational activities.
Collaborate closely with other departments, including sales, HR, and finance, to align operational strategies with overall business objectives and priorities.
Requirements:
Proven experience in a senior leadership role within the soft services facilities management industry.
Strong knowledge of soft services solutions such as cleaning, janitorial services, and hospitality management, with a track record of delivering high-quality and innovative solutions.
Excellent leadership and management skills, with the ability to inspire and motivate teams to achieve exceptional results.
Strategic thinker with the ability to develop and execute effective operational plans and initiatives to drive business growth and success.
Strong interpersonal and communication skills, with the ability to build and maintain positive relationships with clients, stakeholders, and team members.
Relevant qualifications or certifications in facilities management or related field would be advantageous.
Benefits:
Salary up to £65,000 per annum, depending on experience
Opportunity to lead and make a significant impact within a growing and innovative company
Comprehensive benefits package including pension, healthcare, and performance-based incentives
Collaborative and supportive work environment with a focus on employee development
If you are a strategic leader with a passion for delivering excellence in soft services facilities management, we want to hear from you! Take the next step in your career and join us in shaping the future of FM in the North West.
We are an equal opportunity employer and welcomes applications from individuals of all backgrounds and experiences.
Apply now by submitting your CV and a cover letter outlining your relevant experience and why you are the perfect fit for this role. Join us in driving operational excellence and delivering exceptional soft services solutions to our clients in the North West!
Job Types: Full-time, Permanent
Pay: £50,000.00-£65,000.00 per year
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Tenancy and Estate Management Officer Charnwood, Leicestershire Temporary Full TimeWe are seeking a dedicated and skilled Tenancy and Estate Management Officer to join a team in Charnwood on a full-time temporary ongoing basis. The Tenancy and Estate Management Officer will play a vital role in ensuring the delivery of high-quality tenancy and estate management services to our customers while upholding the vision and business objectives of the company. Requirements
Previous experience in a similar role within Social Housing / property/ tenancy sustainment
In-depth knowledge of relevant legislation and current issues within the housing sector, including the impact of homelessness
Excellent communication skills, both verbal and written, with the ability to communicate complex information in a clear and accessible manner
Strong organizational skills, with the ability to prioritize tasks, manage workload efficiently, and meet deadlines
Good working knowledge of statistical analysis, and understanding of financial issues
Knowledge of the Welfare Benefit system
Role Expectations
Ensure that customers remain at the heart of all services, delivering an excellent and responsive service to tenants and stakeholders alike
Work collaboratively within the Landlord Services Team, supporting colleagues, fostering mutual respect, and contributing to a well-motivated and empowered team environment
Actively engage with customers and stakeholders, promoting customer involvement and conducting estate walkabouts to address community needs and aspirations
Take ownership of the tenancy and estate management for designated housing areas, managing tenancies, ensuring compliance with conditions, and undertaking necessary actions regarding breaches of tenancy
Participate in reviews of tenancy and estate management strategies, policies, and procedures, contributing to the development and implementation of team objectives
Ensure compliance with legal, statutory, and organizational provisions governing service delivery, including maintaining accurate housing information and managing information securely
Develop working relationships with colleagues, as well as key partners
Liaise with external partners, including local authorities and support agencies, and ensure effective service is delivered
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to bethany.wiles@servicecare.org.uk....Read more...
Job title – RLS Administrator Location – Warrington Contract – Temp Ongoing Start Date: Asap Pay Rate: £14.71 umbrella per hourOur client is looking for a Administrator to assist with the delivery of effective and efficient customer service within a housing management service.Role Includes:
Receive and respond to enquiries from residents and customers under the guidance of the RLS Scheme Manager/Coordinator, ensuring timely and accurate responses.
Provide reception cover at the Scheme, maintaining corporate reception standards and ensuring a welcoming environment for visitors.
Provide reception cover during colleagues' absence or annual leave to ensure uninterrupted service delivery.
Prepare information and sign-up packs for the RLS Coordinator, facilitating customer contact and visits to meet performance targets on voids.
Assist with various administrative tasks including file management, data entry into housing management systems, and office management duties such as stationery orders and HR returns.
Assist with the production of team information using word processing, database management, mail merge, and spreadsheet software.
Assist in logging repairs in coordination with the Site Officer and contractors visiting the site, ensuring timely resolution of maintenance issues.
Support the RLS Scheme Manager/Coordinator in organizing events and producing promotional materials to engage residents and customers.
Arrange meetings and take meeting minutes to support the RLS Coordinator and Scheme Manager in their operational activities.
Undertake any additional duties appropriate to the role and/or grade as required by the organization.
Shift Pattern:
Week 1 = Mon, Tues, Weds (0800 to 1400) and Fri (1500 to 2000)
Week 2 = Mon (1430 to 2000), Tues (1415 to 2000), Sat (0800 to 1415), Sun (0800 to 1400)
Requirement
Basic DBS
Knowledge of Microsoft
If you are interested in the position and wants to hear more information regarding the role please give me a call on 01772208966 or alternatively email Arran at arran.fitchie@servicecare.org.uk....Read more...
BIM Technician
Location: London (Hybrid)
Salary: £40K - £55K + Excellent Benefits
The Client:
Our client is a well-established architectural consultancy, renowned for their commitment to quality, innovation, and diversity.
The Role:
As an BIM Technician, youll provide daily support in utilising Revit and AutoCAD software while also offering technical expertise to facilitate project delivery across different stages outlined by the RIBA.
Responsibilities:
? Conducting audits and ensuring adherence to standards, particularly contractual level / Stage 2 BIM requirements
? Maintaining project documents like BIM execution plan and master Information delivery plan
? Managing project Common Data Environments (CDE) using Aconex and BIM 360
? Assist in model management, encompassing planning, collaboration, and coordination.
? Supporting the maintenance, issuance, and integration of stakeholder models
? Collaborate closely with the Head of BIM to implement BIM standards, while also overseeing monitoring and training initiatives related to these standards.
? Coordinating clash detection meetings with the design team
Requirements:
? Previously worked in a role requiring advanced BIM expertise
? Understanding of UK BIM standards, encompassing BS EN ISO 19650 and PAS & BS 1192 suites.
? Knowledge of Autodesk AEC Suite, Revit, BIM 360, Navisworks, and Microsoft Office 365
? Skilled in BIM and delivering Government Soft Landings with COBie
? Associate / Chartered Architectural Technologist (Desirable)
? BIM Certification and knowledge of Twinmotion (Desirable)
Benefits:
? Flexible hybrid working options
? Study sponsorship with paid leave
? Cycle to work scheme
? Life assurance
? Virtual GP service
Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for th....Read more...
SEND Service Manager – Rochdale£460 Day rateContract – Full Time:Duties/Responsibilities:
The SEND Service Manager will be responsible for the Rochdale internal SEND services and support the commissioning and quality assurance of external provision to meet the needs of this cohort of children and their families.The post holder will act as an expert advisor to Children’s Service’s Assistant Directors in support of statutory compliance around SEND.The role will oversee the operational delivery of the Education Health and Care Planning Team (EHCP).The post holder will lead the strategic direction of the team in partnership with a range of stakeholders.The SEND Service Manager will ensure statutory compliance around the key SEND functions and manage internal resources to best meet the needs of children with SEND.3 days in the office a week, hybrid
To find out more information please contact Lily at Lilye@4recruitmentservices.comRecruitment is done in line with safe recruitment practices. We are an equal opportunity agency.....Read more...
Principal Engineer Fixed Voice & IMS Core | Telecoms | Gibraltar / Spain / UK | Remote
Principal Engineer Fixed Voice & IMS Core required for an exciting Telecoms company based in Gibraltar. You will lead a team and technical function that ensures the delivery of an effective, efficient, and productive environment which can cope with the fluctuations and demands of the business, within the confines of policies and budgets.
As Principal Engineer Fixed Voice & IMS Core you will be responsible for the delivery of an excellent service, through the efficient architecture, engineering, and application of technology.
What's on offer to you?
Managed Service provider
Great career options
Excellent team culture
What You Will Be Doing
Lead a technical function as determined by the Company, concerning a specific remit of technology and/or infrastructure, across relevant markets and countries.
Strive for 100% availability of the customer-facing service.
Operationally maintain and continuously improve the technical function.
Dimension of the technical function in line with business requirements, including growth and sparing.
Apply best practices as defined by standardisation committees, industry bodies and vendors.
Track vendors’ technology evolutions and lifecycle.
Lead the planning, development, design, engineering, architecture, integration, testing, acceptance, optimisation, and implementation activities of the technical function.
Be responsible and accountable for the quality and performance of the technical function.
Coordinate and assure security aspects of the technical function.
Manage the resolution of customer-initiated complaints and defects within committed service levels attributed to the technical function.
Lead and manage the delivery of projects within the specific remit of the technical function.
Be responsible and accountable for drafting, collating, and maintaining a repository of documentation concerning the technical function.
Define and execute multi-year roadmaps that align to the technical strategy and business objectives.
Manage and maintain an information exchange relationship with operational counterparts.
Support sales and marketing counterparts concerning the specific remit of technology and/or infrastructure:
Assist with a pre-sales function, if required.
What You Will Need to Succeed In This Role
At least eight years of demonstrable experience working in a communication service provider environment, either directly or indirectly.
Expert-level understanding of telecommunication and IP protocols (SIP-T/I, RSTP, SS7, SIGTRAN, IPSEC).
Solid understanding of PSTN and PLMN concepts, together with a working understanding of modern telecommunications infrastructure.
Experience with Ericsson IMS infrastructure is considered mandatory. Experience with Broadworks AS would be advantageous.
JCNIE or CCIE qualified. Equivalency will be considered.
The following functions will be within remit, but it is expected that operational activities will, in full or in part, be undertaken by specialist teams.
Software infrastructure supporting PNFs, VNFs and CNFs.
Hardware infrastructure supporting PNFs, VNFs and CNFs*.
Keywords: Principal Engineer Fixed Voice & IMS Core |Gibraltar | Telecoms....Read more...
