Quality Assurance Service Manager

Quality Assurance Service Manager
About the Role
London Borough of Haringey are seeking a Quality Assurance Service Manager to oversee all CQC quality assurance work through a dedicated team and working with colleagues across council directorates.

The role will be responsible for ensuring that all the CQC quality statements are met and where they are not met, plans are in place and identified practitioners allocated to undertake the identified actions.
Main Responsibilities

Implement strengths-based, person centred outcome focused support that maximises independence and improves quality of life
Ensure legal literacy and compliance through teams and practice of the key legislative frameworks within adult social care
Prepare and implement the workforce learning and development aspect of the workforce plan for Adult Social Care staff that promotes a culture of continual learning and improvement
Assure safeguarding practice and service delivery, including quality assurance of social work practice and support development of robust models of auditing and quality assurance of professional practice
Lead on systems improvement that provides transformational change to residents in how services are delivered through co-production
Ensure the best quality social care is delivered to vulnerable residents and provide a crucial element of future CQC inspections
Provide high quality advice, support and assistance to Managers and Practitioners, the members on relevant Adult Social care strategies, policies, and projects
Advise on evidence-based social work practices and ensure social workers and their managers are able to use research in their practice
Ensure all service areas are inspection ready and services are assessed, improved and ready for future inspections
Have line management responsibilities for staff within the service ensuring the management duties and functions are carried out to the corporate expected standards
Provide draft responses to any members enquiries, complaints, and Ombudsman investigations and contribute to the strategic development of relevant policies, processes and guidance

Requirements

Proven experience as a Quality Assurance Service Manager or similar role
Qualified Social Worker including SWE registration
Strong knowledge of CQC quality assurance work and legislative frameworks within adult social care
Experience in workforce learning and development
Experience in quality assurance of social work practice and safeguarding practice and service delivery
Ability to lead on systems improvement that provides transformational change to residents in how services are delivered through co-production
Excellent communication and interpersonal skills


If you have the required skills and experience for this role, please apply with your updated CV via email to Ashley.Brown@servicecare.org.uk or call 01772 208 964.