Ensure KPIs are met, including response times and client satisfaction
Respond to initial enquiries within 1 hour off-peak and 3 hours during peak periods
Record all client interactions in the CRM system
Improve communication between customer service and warehouse teams
Monitor inbound logs and inform clients of penalties or quarantined items
Work with warehouse and finance teams to enhance service delivery
Ensure clients follow CRM processes and seek improvements
Manage and resolve miscellaneous client enquiries
Update process documentation for changes in client packing procedures
Direct clients to submit tickets via the CRM portal
Use Trello to manage client work orders
Maintain and update the Investigation Log, investigate errors, and complete support-related reports
Training:
Customer Service Practitioner Level 2 Apprenticeship Standard
Study release on a Tuesday at CWCT 9.30am - 4.30pm
Training Outcome:
Completion of the Apprenticeship could lead to a permanent position within the business
Employer Description:Tu Pack is a third-party logistics provider for retail and homeware brands. We offer storage, order fulfilment, warehouse management, distribution, and inventory services. Our mission sets us apart, ensuring clients maintain their brand identity while prioritising sustainability, service quality, and cost efficiency.
Our Values:
We aim to redefine fulfilment by being a transparent and reliable partner from order to delivery. Our core values are:
● Compassion – A considerate approach to customers and the environment.
● Entrepreneurialism – Thinking like our clients to remain flexible, determined, and solution-focused.
● Professionalism – Providing reliability and dedication to instil client confidence.Working Hours :Monday - Friday, Shifts to be confirmedSkills: Communication skills,Attention to detail,Customer care skills,Logical,Team working,Creative,Non judgemental,Patience....Read more...
A full time Optical Customer Service Advisor is required to work for a lens manufacturer based in Birmingham within their customer service department. The company provides Optical lenses/glazing services to Opticians all across the country.
This is a 12 month fixed term contract.
Optical Assistant - Role
To resolve all returns queries in a timely, accurate and consistent manner by ensuring that glasses are analysed accurately and data from company MI systems is used to give the correct information and outcome.
To ensure that departmental KPI's are met on a daily/monthly basis.
To provide technical information regarding frames and lenses to Opticians
When applicable, to supply advice on the dispensing of glasses in order to resolve queries from practices
To build a rapport with key clients
To deal with inbound calls/queries in a polite and efficient manor - ensuring the customer is left satisfied.
To fully interact with the supply chain across the relevant sites
To support the coaching and monitoring process within the returns team and to ensure that calls made to store comply with all the relevant criteria making a 'perfect call'
Optical Assistant – Requirements
Previous experience of working as an Optical Assistant or Glazing Technician
Attention to detail
Organised
Able to build rapport
Good at multitasking
Excellent customer service skills
Optical Assistant– Package
Fixed term contract for 12 months
Working 37.5 hours a week
Hybrid working – 2 days in the office, 3 days from home (after 3 month probation)
Working 5 days a week with limited weekend work – 9am to 5pm
Roughly 1 in 4 Sats, and 1 in 18 Sundays required with time off in lieu
Salary - £23,400 (£12.00 per hour) - Will increase in April TBC
33 days leave
Parking on site
Quarterly bonus 5-7%
Share save scheme
EAP
Cycle to work scheme
Health cash plan
This is an excellent opportunity for an Optical candidate to work within a different environment whilst still ensuring your offer excellent standards of customer service at all times.
To avoid missing out on this role please follow the ‘Apply now’ link and we will be in touch to arrange a conversation as soon as possible.
....Read more...
A full time Optical Customer Service Advisor is required to work for a lens manufacturer based in Birmingham within their customer service department. The company provides Optical lenses/glazing services to Opticians all across the country.
This is a 12 month fixed term contract.
Optical Assistant - Role
To resolve all returns queries in a timely, accurate and consistent manner by ensuring that glasses are analysed accurately and data from company MI systems is used to give the correct information and outcome.
To ensure that departmental KPI's are met on a daily/monthly basis.
To provide technical information regarding frames and lenses to Opticians
When applicable, to supply advice on the dispensing of glasses in order to resolve queries from practices
To build a rapport with key clients
To deal with inbound calls/queries in a polite and efficient manor - ensuring the customer is left satisfied.
To fully interact with the supply chain across the relevant sites
To support the coaching and monitoring process within the returns team and to ensure that calls made to store comply with all the relevant criteria making a 'perfect call'
Optical Assistant – Requirements
Previous experience of working as an Optical Assistant or Glazing Technician
Attention to detail
Organised
Able to build rapport
Good at multitasking
Excellent customer service skills
Optical Assistant– Package
Fixed term contract for 12 months
Working 37.5 hours a week
Hybrid working – 2 days in the office, 3 days from home (after 3 month probation)
Working 5 days a week with limited weekend work – 9am to 5pm
Roughly 1 in 4 Sats, and 1 in 18 Sundays required with time off in lieu
Salary - £23,400 (£12.00 per hour) - Will increase in April TBC
33 days leave
Parking on site
Quarterly bonus 5-7%
Share save scheme
EAP
Cycle to work scheme
Health cash plan
This is an excellent opportunity for an Optical candidate to work within a different environment whilst still ensuring your offer excellent standards of customer service at all times.
To avoid missing out on this role please follow the ‘Apply now’ link and we will be in touch to arrange a conversation as soon as possible.
....Read more...
Assisting with general office duties to maintain an efficient work environment
Answering phone calls and emails, providing excellent customer service
Interacting with customers and clients while maintaining accurate records
Gaining a strong understanding of the company’s core values and applying them in daily tasks
Updating in-house systems with essential information
Creating new folders and job files using Microsoft applications.
Managing and updating spreadsheets with accurate data
Explaining product and service options to customers, highlighting benefits
Handling complex customer complaints and resolving issues professionally
Scanning, filing, and posting documents as required
Performing additional administrative duties as requested to support the team
Training:Customer Service Practitioner L2 Standard.
This qualification requires college attendance once per month.Training Outcome:At KDB Services Ltd, we believe in nurturing talent and investing in our team’s future. This apprenticeship is just the beginning of a rewarding career with us.
For the right candidate, we offer a long-term career opportunity with clear progression pathways. Upon successful completion of the apprenticeship, there is the potential for a permanent position within the company, allowing you to grow and develop within a supportive and forward-thinking environment.
Join us and build a future where your skills and dedication are valued!Employer Description:With 25 years of industry experience, KDB Services Ltd is a trusted, family-run business dedicated to delivering high-quality construction services. As a main contractor, we work across a broad range of clients, offering tailored solutions to meet diverse project needs.
Our reputation is built on precision, reliability, and an unwavering commitment to excellence. We take pride in our high level of customer service, ensuring clear communication, transparency, and a proactive approach at every stage of a project. From initial consultation to project completion, we work closely with our clients to understand their unique requirements, providing expert guidance and seamless execution.
At KDB Services Ltd, we believe in building long-term relationships based on trust, integrity, and exceptional workmanship. Our skilled team is dedicated to maintaining the highest industry standards, consistently delivering projects on time, within budget, and to the highest quality. Whether working on small-scale developments or large commercial projects, we bring the same level of dedication and professionalism to every job.Working Hours :Monday to Friday 8.00am - 4.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Team working,Initiative,Non judgemental....Read more...
Customer Support/ Training Engineer – Electrical
Are you a Customer Support/ Training Engineer – Electrical actively looking for a new role?
Our client specialises in advanced electromechanical systems and will give you the opportunity to support and train customers on innovative, high-performance equipment used across various industrial applications.
Responsibilities of this Customer Support/ Training Engineer – Electrical job based in Stamford:
Providing support for a range of electro mechanical power products delivered.
Deliver in-person and remote training to customers, service partners, and internal teams.
Develop and maintain training documentation, presentations, and practical assessments.
Use SAP B1 to log and track service cases, technical faults, and resolutions.
Manage global technician certification records and skills development tracking.
Key requirements for this Customer Support/ Training Engineer – Electrical job in Stamford:
Minimum ONC or equivalent in Electrical Engineering.
Formal technical training experience (2+ years), including assessment delivery.
Strong background in supporting and troubleshooting electromechanical systems.
To apply for this Technical Training Engineer – Electrical job in Stamford, please email NDrain@redlinegroup.Com or call Nick on 01582878828 / 07487756328....Read more...
Receptionist / PA £25,000 to £27,000 d.o.e North London (N4)
Full time Receptionist with great customer service skills needed for a leading importer & distributor in North London N4
THE ROLE
As Receptionist you will be the initial point of contact for meeting and greeting visitors, including providing information and hospitality to clients. Duties include:
PA duties to the Managing Director
Managing phone calls and emails
Filing and checking stock / Handling returns
Assisting with meetings and organising lunches
Ordering stationery and supplies
Organising post and couriers
Working hours for this role are 8.30 am to 5.30 pm, Monday to Friday
THE COMPANY
Our London based client is one of Europe’s leading importers and distributors of quality products from around the world. Join a friendly and dynamic office atmosphere and become part of the collaborative team.
THE PERSON
As Receptionist / PA you will ideally have some experience in a similar customer facing role. You will also need:
excellent customer service skills
knowledge of Word, Excell, Outlook etc
a friendly disposition
excellent communication skills
Working hours for this role are 8.30 am to 5.30 pm, Monday to Friday
If you wish to be considered for the role of Receptionist, please forward your CV quoting reference 250565A
WE REGRET WE CAN ONLY ACCEPT APPLICATIONS FROM PERSONS AUTHORISED TO WORK WITHIN THE UK
Applications are invited with experience in: receptionist, customer service, front desk, reception, administration, PA, office, communication, Word, North London, N4....Read more...
Are you a good communicator with a good level of attention to detail? Can you remain calm under pressure and provide excellent customer service?
The Office Administrator will be responsible for the following duties:
First point of contact for customers via telephone and email, taking accurate messages and dealing with enquiries in a timely manner
Ensure sales orders are loaded promptly onto the Challenger bespoke IT system, achieving customer service requirements
Arrange security for site visits when required i.e. shopping centres
Proactively review customer reports provided by mobile engineers and liaising with scheduling and warehouse
Correspond daily with customers and engineers via phone/email and through customer portals
Provide management and customers with reports, spreadsheets and feedback, to continue effective planning and performance management
Due to the health and safety restrictions at Challenger Lighting, we can only accept applicants who are 18 years or over. Training:
Level 3 Business Administrator Apprenticeship Standard
You will complete a 15-month apprenticeship which includes 12 days at the PETA training centre in Cosham
You will be supported every 6 weeks with visits from your PETA Learning & Development Coach
Training Outcome:
There is the potential to be offered a full-time role at the end of the apprenticeship
Employer Description:The Company is one of the UK’s leading commercial lighting management partners, providing knowledge, expertise, and a premier service to a national client base.
We excel in lighting maintenance and LED installations and have over 25 years’ experience in delivering professional services to clients in the retail, commercial, industrial and hospitality sectors nationwide.Working Hours :Monday - Friday, 08:30 - 17:00Skills: Communication skills,Attention to detail,Punctuality,Multitasking,Accuracy....Read more...
Attend all required college training days as the apprenticeship requires
Demonstrating good interpersonal skills and cultural awareness when dealing with colleagues, customers and clients during tasks
Understand internal processes and apply them in working practices
Observe and shadow in order to learn tasks, developing the ability to work independently and to take responsibility
Demonstrate a willingness to follow instruction and learn new tasks, taking personal responsibility for your own development
Be compliant with uniform, dress code or PPE requirements for your role
Assist with diligent problem solving to achieve excellent customer experience results
Work in conjunction with the team to deliver a reliable service
Training:
Customer Service Practitioner Level 2 Apprenticeship Standard
Your apprenticeship will be completed in house, with the majority of communication with the training provider being via teams
Training Outcome:
Upon completion, the apprentice will be awarded a Level 2 Customer Service Practitioner Apprenticeship
There is also the possibility of a permanent contract of employment depending on the business need and available vacancies at the time of completion
Employer Description:Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works.Working Hours :Monday to Friday, 08:00 - 17:00 with one hour for meal break (unpaid). All working hours will be completed in the office.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills....Read more...
Attend all required college training days as the apprenticeship requires
Demonstrating good interpersonal skills and cultural awareness when dealing with colleagues, customers and clients during tasks
Understand internal processes and apply them in working practices
Observe and shadow in order to learn tasks, developing the ability to work independently and to take responsibility
Demonstrate a willingness to follow instructions and learn new tasks, taking personal responsibility for your own development
Be compliant with uniform, dress code or PPE requirements for your role
Assist with diligent problem-solving to achieve excellent customer experience results
Work in conjunction with the team to deliver a reliable service
Training:
Customer Service Practitioner Level 2 Apprenticeship Standard
Your apprenticeship will be completed in house, with the majority of communication with the training provider being via teams
Training Outcome:
Upon completion, the apprentice will be awarded a Level 2 Customer Service Practitioner Apprenticeship
There is also the possibility of a permanent contract of employment depending on the business needs and available vacancies at the time of completion
Employer Description:Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works.Working Hours :Monday - Friday, 08:00 - 17:00 with one hour for meal break (unpaid). All working hours will be completed in the office.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills....Read more...
Attend all required college training days as the apprenticeship requires
Demonstrating good interpersonal skills and cultural awareness when dealing with colleagues, customers and clients during tasks
Understand internal processes and apply them in working practices
Observe and shadow in order to learn tasks, developing the ability to work independently and to take responsibility
Demonstrate a willingness to follow instructions and learn new tasks, taking personal responsibility for your own development
Be compliant with uniform, dress code or PPE requirements for your role
Assist with diligent problem-solving to achieve excellent customer experience results
Work in conjunction with the team to deliver a reliable service
Training:
Customer Service Practitioner Level 2
Your apprenticeship will be completed in house, with the majority of communication with the training provider being via teams
Training Outcome:
Upon completion, the apprentice will be awarded a Level 2 Customer Service Practitioner Apprenticeship
There is also the possibility of a permanent contract of employment depending on the business needs and available vacancies at the time of completion
Employer Description:Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works.Working Hours :Monday to Friday, 08:00 - 17:00 with one hour for meal break (unpaid). All working hours will be completed in the office.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills....Read more...
Zest Optical are working with a lovely practice in Droitwich, Worcestershire to hire a Dispensing Optician.
The practice is known in the community for an amazing selection of products and offering best-in-class service.
On offer is an opportunity to develop your career in a forward-thinking environment.
Dispensing Optician – Role
Modern environment with a family feel in-store
Focus on quality and customer service
Advanced equipment and technologies available
Opportunities for development
Supported by an experienced team
Flexi working available
Dispensing Optician – Requirements
GOC registered Dispensing Optician
Passionate about eyewear and styling
Exceptional customer service skills
Dispensing Optician – Salary
Base salary up to £32,000
Lucrative bonus scheme
Range of additional benefits
For more information please click the 'Apply' link as soon as possible to avoid missing out on this great opportunity.....Read more...
Zest Optical are working with a lovely practice in Richmond, London to hire a full time Optical Assistant.
The practice is known for an amazing selection of products and offering best-in-class service. On offer is an opportunity to develop your career in a forward-thinking environment with great earning potential.
Optical Assistant – Role
Modern environment with a high end feel in-store
Focus on quality and customer service
Advanced equipment and technologies available
Extensive opportunities for development
Supported by an experienced team
Full time
Optical Assistant – Requirements
Previous experience of working in the optical industry
Passionate about eyewear and styling
Exceptional customer service skills
Optical Assistant – Salary
Base salary up to £26,000
Uncapped bonus scheme with existing team members earning £400+/month
Range of additional benefits
For more information please click the 'Apply' link as soon as possible to avoid missing out on this great opportunity.....Read more...
Job Role: Transport ManagerLocation: Bolton Reporting to: Warehouse DirectorSalary: £35,000 - £37,500 depending on skills and experienceHours of Work: Contracted 42.5 hours per week – Mon to Fri – 10am – 6pmOur client is one of the UK’s leading manufacturers and distributors of bathroom products. The business has manufacturing operations in the UK (Halifax), China (Shanghai) and the UAE (Fujairah/Dubai) employing over 600 people across 6 sites with an annual turnover of £80m+. The majority of sales are into the UK market (dominated by sales to major on-line retailers) with a growing presence in the North American market as the business expands its international operations. Job SummaryTo safely and effectively manage drivers, fleet, 3rd party logistics providers, budgets, IT and other resources in a customer focused and cost-efficient manner to meet business requirements and support profitable growth. To identify risks, issues and explore opportunities, and deploy innovative solutions and techniques to improve Logistics service offering. This role will report directly to the Warehouse Director. Reporting to this person will be approx. 30 drivers, 3 administrative staff and manage multiple 3rd party relationships with the like of DX, DPD, Parcelforce, ArrowXL pallet carriers. Key Areas of Responsibility: Manage the routing of the vehicle effectively.To ensure all communication devices are in use and are being used correctly and in full to the benefit of the operation (PDA’s)To oversee cost control and KPI performance, actively seeking to improve efficiency, reduce operating costs whilst meeting budget as a minimumTo manage 3PL providers by controlling expenditure, service excellence and purchase order management along with POD retrievalTo have appropriate controls and procedures in place to manage all aspects of customer service and communicationTo be customer focussed by understanding and appreciating customer requirements and quality standards in order to exceed customer service expectations.Maintain an excellent working knowledge of transport legislation and requirements for the best practice relevant to the transport industry.Ensures that all Health & Safety are adhered to including H&S induction and training, operating procedures, risk assessments and near miss reporting / emergency proceduresOversees vehicle management (owned/leased) by conducting safe vehicle operational checks, including tyres, bodywork, fluids, etcTo plan driver resource strategically to maximise capacity and utilisation of the fleet whilst reducing labour costsAd-hoc projects to work on from time to time and undertake other reasonable duties as required by Senior ManagementTo implement continuous improvement (CI) initiatives to improve processes, reduce costs whilst striving to enhance customer experience.To be responsible for your own health and safety and that of your colleagues, in accordance with the Health & Safety at Work Act (1974) and relevant legislation, including reporting any health and safety hazard immediately you become aware of it.To work in accordance with the General Data Protection Regulations and Data Protection ActThe post holder may have access to material which is confidential. It is a condition of their contract of employment that they ensure that no confidential material is leaked from the department to unauthorised personnelTo implement the Equal Opportunities Policy into your daily activities. All employees are required to work in accordance with the Equality Act (2010)Skills, Knowledge, and Personal Attributes: Experience working in similar environmentAn experienced people manager – proven experience of leading and successful performance management and development of a team of staffExperience of working in high pressured environment handling high number of ordersProven high customer service focusCreative and innovative thinkerIT literate and able to uses multiple of software and hardware platformsWorks logically and systematically to solve problems, make decisions and think laterallyExcellent team-playerAbility to work under pressure to achieve set targets and meet deadlinesMaintains a positive attitude to continued learning and growthProfessionalSelf-motivatedConfidentPositiveFlexibleQualificationsGood competency in Excel, Word and Transport RoutingGood knowledge of health and safety legislationBenefitsHolidays – 22 days rising to 25 days after 3 complete years of servicePension – 4% contributionDeath in service – 2 x annual salaryIf you feel you have the relevant experience, we’d love to hear from you….apply today?....Read more...
Bodyshop Manager / General Manager
Ref - 132277
- Salary circa £60,000 earning potential
- Excellent bonus opportunity
- Car or car allowance
- Flexible working hours
- 25 days holiday plus bank holidays
- Pension
- Permanent Vacancy
Our client, a large busy Bodyshop/Accident Repair Centre in the Birmingham area are currently looking for an experienced manager to run their highly successful site.
You be responsible for the day-to-day delivery of excellent customer service and site profitability by motivating, supporting and managing their team to deliver a quality repair - on time, every time.
Roles and Responsibilities for the Bodyshop Manager role:
- Manage activities of the production/workshop operations to ensure efficient work scheduling
- Implement/manage work processes to ensure quality/service levels meet or exceed expectations
- Hold daily production meetings to ensure work completion targets with team leaders, parts and reception staff
- Confirming quotes
- Identify training and development needs and (subject to approval) implement required training and/or coaching
- Quality Control checks before returning to the customer
Skills and experience required as a Bodyshop Manager:
- Previous experience in a similar role is required for this position
- A team player approach is essential
- A strong leader, who will lead their team to produce a result in terms of customer service, efficiency, and profit
- You will have a clear understanding of modern repair processes and techniques, also an eye for driving sales opportunities combined with strong interpersonal skills
If you want to hear more about the Bodyshop Manager role, please send us your CV by clicking apply now or by contacting Richard on 07590309374 / richard@holtrecruitment.com to discuss further.
Bodyshop Manager £60,000 plus Bodyshop Birmingham
Bodyshop Manager, Site Manager, General Manager, Workshop Manager,....Read more...
Overall purpose of the role:
To provide excellent service to clients delivering the highest standard of customer service and ensuring all duties
are carried out to the highest standard at various locations across London on a pro rota or ad hoc basis
Personal Profile:
Professional and well presented with integrity and a positive and can-do attitude
Passionate about delivering exceptional service and take responsibility for your contribution to the team
Flexible and able to fit into different teams to support operations efficiently and meet different clients expectations
Operational Skills
Reception Services is responsible for all Receptions across the client offices. The core service hours of Reception services are 07.00 - 19.00, working Monday to Friday, 40 hours per week
Responsibilities:
Client Care
Stand to greet all guests/ visitors, ensure eye contact is made within 10 feet of the reception desk
Greet internal and external clients with a smile, acknowledging them promptly, using the agreed welcome “Good Morning/Good Afternoon …” and their name once established
Escort guests to required destination or use the concierge service, ensuring smooth transitions between team members at each stage of their journey
Aim to provide an update to any visitors waiting for verification in reception every five minutes
Welcome and escort guests to meeting rooms, taking coats and luggage as required
Offer refreshments in the lounge area if guests are waiting and ensure you keep them updated on their host’s arrival
Proactively deal with enquiries and requests in person, via the telephone or email, in a timely and professional manner
Continually develop client knowledge and share that information with the team
Maintain the necessary awareness of building facilities to advise and direct guests appropriately
Answer calls as per the required standards and deliver messages in a timely manner
Assist with hospitality duties (required only on some sites)
Assist with any ad hoc duties as required
Team Work and Communication
Assist with any ad hoc duties as required
Communicate effectively with peers and the management team, displaying accuracy and attention to detail both in verbal and written communication
Liaise with conference floors and concierge (if applicable) to ensure the smooth arrival of the host’s client
Communicate to the Reception Supervisor about any new / on-going / potential issues and complaints so that they are addressed accordingly. Follow this up promptly with a detailed email
Communicate effectively with the conference team, the hospitality team and the reservations team on new bookings, changes to existing bookings and on any cancellations
Provide assistance according to business needs e.g. lunch, cover annual leave cover etc
Take part in the cross-training program which covers all areas of the department, when available
Personal Presentation
Maintain a professional, polite and considerate manner at all times
Adhere to uniform and presentation standards as per the dress policy
Please note that you will need to comply with the individual site standards and procedures which you will be informed of during your training.
Brand Values
Lexington Reception Services brand values are at the heart of everything we do ‘We are brilliant people delivering exceptional service’
As an apprentice you will be included on a Level 2 Customer Service Practitioner qualification, this is all done in the workplace with no college involved.Training:As an apprentice you will be included on a Level 2 Customer Service Practitioner qualification, this is all done in the workplace with no college involved.Training Outcome:
There is an opportunity of a full time position on successful completion of the apprenticeship for the right candidate
Employer Description:Why Lexington Reception Services?
Our mission statement is simple: Super people, providing a seamless, professional front-of-house and reception services, representing our client’s and company values every day
Lexington Reception Services is all about delivering an integrated and seamless guest experience. We offer the advantage of agility and flexibility, bringing a bespoke and unique concierge-style service that reflects our client’s individual needs. Our teams become an extension of our client’s organisation and brand, bringing a fresh approach and superb customer service ethos.Working Hours :Monday to Fridays, 40 hours per week. Shifts range in between the hours of 07:00 and 19:00.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Administrative skills,Analytical skills,Team working,Initiative,Non judgemental,Patience,Physical fitness....Read more...
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include:
Actively approach your customers, engaging with them naturally
Understand customer needs and provide appropriate solutions
Work with colleagues across the store to help and support them
Turn negative customer situations into positive outcomes
Encourage customer feedback, share it with managers and use it to improve service
Utilise all available tools and systems to maximise sales
Have a full understanding of the processes relevant to your role and store
Take personal responsibility for operating in a safe and legally compliant way
Adhere to all policies & procedures relevant to your role
You may be required to undertake other duties from time to time as we may reasonably require
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits:
UK Notional hourly rate £12.21 per hour (rising to £12.71 per hour from 1st April)
An award-winning pension scheme
ShareSave options
6.6 weeks holiday
Employee Assistant Programme
Shopping discounts
Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsibilities.Training:Customer Service Practitioner Level 2.Training Outcome:Ongoing training and development.
The expected duration of this apprenticeship is 15 months; however, you will join the B&Q family on a permanent contract.Employer Description:As the UK’s leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :Shift work including weekends, bank holidays and late evenings, 7am - 10pm, working days TBCSkills: Communication skills,Customer care skills,Team working....Read more...
Duties will include:
Handle customer inquiries and process orders via phone, email, and in person, ensuring accuracy and efficiency. Assist with inventory management and stock control in the warehouse. Support the team with day-to-day business operations and administrative tasks. Manage order fulfilment and coordinate deliveries. Assist with preparing shipments for dispatch. Learn and assist in the use of business software and systems. Collaborate with team members to ensure smooth operations and offer excellent customer support. Work closely with business owners to understand and improve operations and customer service processes. Support e-commerce, supplier coordination, and inventory control. Assist with goods in/out, including stock checks and managing deliveries. Learn to operate a scissor lift and reach truck (training provided). Training Outcome:This is a perfect fopportunity for someone enthusiastic, motivated and career-driven not just looking for a job!
After completing the apprenticeship, we aim to help you grow within the business. With dedication and hard work, there are strong opportunities for career progression, including moving into a senior role. Our goal is for you to develop the skills and knowledge needed to take on a leadership position within 5 years, working closely with the business owners to help drive the company’s future success. Your career growth is important to us, and we’re committed to supporting your long-term ambitions. Employer Description:AA Catering Disposables is a leading supplier of catering packaging and disposables, trusted by businesses across the UK. We provide high-quality, competitively priced products to cafes, restaurants, hotels, schools, hospitals, and catering companies, ensuring they have the essential supplies needed to operate smoothly.
With a wide range of disposable food packaging, from plastic and foil containers to compostable and biodegradable options, we are committed to quality, convenience, and sustainability. Our efficient service guarantees next-day delivery on most orders, and our dedicated team ensures every customer receives exceptional support.
At AA Catering Disposables, we pride ourselves on reliability, customer service, and innovation, making us a preferred choice for businesses that demand top-quality catering supplies.Working Hours :Monday – Thursday 9am-5pm half hour for lunch
Friday 9am-3pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Logical,Team working,Initiative....Read more...
As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include;
Actively approach your customers, engaging with them naturally
Understand customer needs and provide appropriate solutions
Work with colleagues across the store to help and support them
Turn negative customer situations into positive outcomes
Encourage customer feedback, share it with managers and use it to improve service
Utilise all available tools and systems to maximise sales
Have a full understanding of the processes relevant to your role and store
Take personal responsibility for operating in a safe and legally compliant way
Adhere to all policies & procedures relevant to your role
You may be required to undertake other duties from time to time as we may reasonably require
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits;
UK National hourly rate £12.71
An award-winning pension scheme
ShareSave options
6.6 weeks holiday
Employee Assistant Programme
Shopping discounts
Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsiblities.Training:Customer Service Practitioner Apprenticeship Level 2, including Functional Skills in Maths and English.Training Outcome:Ongoing training and development. The expected duration of this apprenticeship is 15 months, however you will join the B&Q family on a permanent contract.Employer Description:As the UK's leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :Shift work including weekends, bank holidays and late evenings, 7.00am - 10.00pm.Skills: Team Working,Organisation Skills....Read more...
Parts Advisor - Commercial Vehicle
Are you an experienced Parts Advisor with Commercial Vehicle experience looking to enhance your career with a well-established company? Do you have a passion for commercial vehicle parts and accessories and a drive to deliver excellent customer service? If so, we have the perfect opportunity for you!
We are currently seeking a Commercial Vehicle Parts Advisor with at least 2 years’ experience to join our team at a leading business specialising in the sale of a comprehensive range of commercial vehicle parts and accessories. The company offers a vibrant working environment with a dynamic culture that values innovation, customer service, and employee engagement. As part of the team, you’ll have the chance to make a real impact while benefiting from the company’s Employee Ownership Trust, allowing you to own shares in the business!
Location: Easily commutable from Retford, Doncaster, Bawtry, Gainsborough, Worksop, Rotherham, Tuxford, Rampton, Lincoln, Newark on Trent, Chesterfield, Clowne.
Salary: OTE: £47K (basic up to £40K DOE) + Pension scheme + 20 days holiday (28 days total including Bank Holidays) + Employee Ownership Trust + Free onsite parking.
The Role:
As a Commercial Vehicle Parts Advisor, you will be the key point of contact for customers seeking expert advice on commercial vehicle parts. You will help process orders, manage customer relationships, and contribute to the growth of customer accounts.
Key Responsibilities:
Assist customers with commercial vehicle parts enquiries, offering expert advice and solutions.
Utilise your experience as a Parts Advisor to meet customer needs effectively and professionally.
Make outbound calls to update customers on order statuses and ensure complete satisfaction.
Develop and grow customer accounts through excellent relationship management.
Process customer orders accurately and in a timely manner.
Maintain up-to-date records of customer information and order details in the company’s systems.
Skills and Experience:
Minimum 2 years’ experience as a Parts Advisor, ideally within the commercial vehicle sector.
Strong knowledge of commercial vehicle parts and accessories.
Excellent customer service skills with the ability to communicate effectively.
Comfortable making outbound calls to provide updates and resolve queries.
Experience in building and managing customer accounts.
Proficient in using computer systems for order processing and customer data management.
Strong organisational skills with a keen eye for detail.
How to Apply:
If you’re ready to take the next step in your career, we’d love to hear from you! To apply for this role, please send your CV to Robert Cox at or call Rob directly on 07398 204832 for a chat.
Glen Callum Associates Ltd – Automotive Aftermarket Recruitment Specialists
JOB REF: 4214RC Parts Advisor – Commercial Vehicle....Read more...
Parts Advisor - Commercial Vehicle
Are you an experienced Parts Advisor with Commercial Vehicle experience looking to enhance your career with a well-established company? Do you have a passion for commercial vehicle parts and accessories and a drive to deliver excellent customer service? If so, we have the perfect opportunity for you!
We are currently seeking a Commercial Vehicle Parts Advisor with at least 2 years’ experience to join our team at a leading business specialising in the sale of a comprehensive range of commercial vehicle parts and accessories. The company offers a vibrant working environment with a dynamic culture that values innovation, customer service, and employee engagement. As part of the team, you’ll have the chance to make a real impact while benefiting from the company’s Employee Ownership Trust, allowing you to own shares in the business!
Location: Easily commutable from Retford, Doncaster, Bawtry, Gainsborough, Worksop, Rotherham, Tuxford, Rampton, Lincoln, Newark on Trent, Chesterfield, Clowne.
Salary: OTE: £47K (basic up to £40K DOE) + Pension scheme + 20 days holiday (28 days total including Bank Holidays) + Employee Ownership Trust + Free onsite parking.
The Role:
As a Commercial Vehicle Parts Advisor, you will be the key point of contact for customers seeking expert advice on commercial vehicle parts. You will help process orders, manage customer relationships, and contribute to the growth of customer accounts.
Key Responsibilities:
Assist customers with commercial vehicle parts enquiries, offering expert advice and solutions.
Utilise your experience as a Parts Advisor to meet customer needs effectively and professionally.
Make outbound calls to update customers on order statuses and ensure complete satisfaction.
Develop and grow customer accounts through excellent relationship management.
Process customer orders accurately and in a timely manner.
Maintain up-to-date records of customer information and order details in the company’s systems.
Skills and Experience:
Minimum 2 years’ experience as a Parts Advisor, ideally within the commercial vehicle sector.
Strong knowledge of commercial vehicle parts and accessories.
Excellent customer service skills with the ability to communicate effectively.
Comfortable making outbound calls to provide updates and resolve queries.
Experience in building and managing customer accounts.
Proficient in using computer systems for order processing and customer data management.
Strong organisational skills with a keen eye for detail.
How to Apply:
If you’re ready to take the next step in your career, we’d love to hear from you! To apply for this role, please send your CV to Robert Cox at or call Rob directly on 07398 204832 for a chat.
Glen Callum Associates Ltd – Automotive Aftermarket Recruitment Specialists
JOB REF: 4214RC Parts Advisor – Commercial Vehicle....Read more...
To provide a comprehensive Adult Social Care service for Unpaid Carers (informal / family carers)
To effectively respond to enquiries received from Adult Social Care relating to unpaid carer services.
To effectively respond to social care related enquiries received from commissioned unpaid carer service providers (currently IMAGO).
This includes:
Progressing urgent calls to the adult social care triage team, including the reporting of safeguarding concerns.
Gathering, recording and reviewing information provided by unpaid carer services.
Ensuring accurate details of carers are recorded within adult social care record.
Completing Carers Assessments for unpaid carers at the request of the commissioned unpaid carers service provider (if they consider that the unpaid carer’s needs require further assessment from the Local Authority, or the unpaid carer declines their input).
To deliver the highest standards of customer care, to undertake such follow up work as required by procedures or instruction on behalf of the citizens by adopting a strength based approach to interactions.
There will be a requirement to be aware and stay abreast of changing technologies and current adult social care legislation including safeguarding.
The post holder will retain a small but challenging, complex caseload, as appropriate, of younger and older adults, who will need frequent specialist intervention to support their needs.
Duties and Responsibilities
To receive and resolve all customer / commissioned service provider enquiries regarding unpaid carer services and support to a satisfactory conclusion.
To help unpaid carers help themselves or one another through initiatives to facilitate and support increased individual and community capacity, social inclusion and community networks, reciprocal support and sustainable caring roles.
To put the person at the centre of the process, to facilitate the selection of support services, activities or other routes to achieve outcomes and meet needs.
To support people to find creative, individual and efficient ways of solving problems or challenges in their lives, including strengthening family or social connections.
To assist people to make their plans happen by signposting or researching and providing information about local services and opportunities and negotiating with service providers on people’s behalf if required.
To provide people with, or signpost them to, information on rights, choices, self-management, non-statutory support and other provisions which may assist in their well-being, taking into consideration their communication needs.
As required to assist adult social care colleagues by supporting unpaid carer related case work.
Ensure risk management and adult safeguarding is effectively embedded within practice and responded to appropriately.
To promote and deliver the highest standards of customer care in line with the policies.
To ensure that all work is carried out in accordance with agreed time scales and those dictated by legislation.
To be pro-active in the promotion of access to information for unpaid carers and continual service improvement activity.
To participate in outreach work such as customer surgeries.
To assist in the preparation of records and statistics as required
Maintain a detailed knowledge of the Customer Service Centre’s legislation and procedures for all services provided.
Maintain a good working knowledge of other social security benefits, legislation and welfare rights issues.
Maintain a good working knowledge of all relevant systems within Adult Social Care, including legislation, safeguarding practice and relevant guidance.
To liaise with all relevant sections in the and external agencies as required.
To help the C deliver a modern service for customers in order to maximize independence and empowerment- making sure that technology and specialist equipment stays relevant.
Maintain external contracts as required by duties of the post.
To carry out the duties of the post with due regard to the Equal Opportunities Policy and core values.
All employees are required to participate in the Performance Evaluation Scheme (PES) and to undertake appropriate training and development identified to enhance their work.
All employees are required to comply with the Health & Safety policies and procedures at all times, taking due care for themselves, colleagues and members of the public.
Required Skills and Knowledge
Experience of working in a pressurised front-line service and dealing with challenging customers
Experience of working with unpaid carer enquiries, and unpaid carers
Experience of working to targets and timescales.
Experience of training and coaching staff
Experience of dealing with customer enquiries and complaints
Experience of dealing with a small, complicated case load of unpaid carers
Experience of working with adult social care services
Experience of achieving qualitative and quantitative performance targets
Experience of liaising with outside suppliers
Experience of developing services
Good knowledge and understanding of Legislation related to services and Adult Social Care
If interested, please submit CV and call Varsha on 02036913890 between 9am to 5pm (Mon to Fri)....Read more...
As our IT Support Technician Apprentice, you'll be the first point of contact for our clients, ensuring their technical issues are resolved swiftly and effectively. Your responsibilities will include:
Client Support: Provide remote and on-site IT support to schools and business clients, troubleshooting hardware, software, and network issues
Home Assistance: Assist home users with their tech needs, including in-home support and repairs
System Maintenance: Perform routine IT maintenance tasks such as software updates, backups, and system monitoring
Device Setup: Configure and set up new devices, including laptops, desktops, and peripherals
Customer Service: Deliver exceptional service, building strong relationships with clients and ensuring their satisfaction
What we're looking for:
People Skills: You're friendly, approachable, and communicate effectively with diverse clients
Tech Enthusiast: A genuine passion for IT and a desire to develop your technical skills
Problem Solver: Strong analytical abilities with a logical and methodical approach to troubleshooting
Team Player: Ability to work both independently and collaboratively within a team environment
Local Commitment: Residing locally with intentions to stay and grow within the community
Customer Service Experience: Prior experience in customer service is ideal
Driving License: A full UK driving licence and willingness to travel to client sites when required
Training:
The training is delivered fully remotely and classes are bi-weekly
Training Outcome:
We are looking to offer full time employment upon successful completion of the Apprenticeship
We believe in developing our talent internally and have a clear and personalised progression route for each of our employees which is reviewed annually
Employer Description:At Device Doctors, we're more than just an IT services provider; we're a close-knit team passionate about delivering bespoke IT solutions to local businesses, schools, and home users. Our mission is to empower our clients with reliable, hassle-free technology, allowing them to focus on what they do best. As a small business with big ambitions, we're on the lookout for a dynamic IT Support Technician Apprentice to grow with us.Working Hours :Monday- Friday
9am- 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
An exciting opportunity has arisen with a market-leading chemical manufacturing company for the position of Field Service Engineer, with a primary focus on the installtion projects of Water & Energy equipment! This role places the successful candidate at the heart of the laundry division across the United Kingdom & Ireland, joining a dynamic and evolving workforce that has been at the forefront of chemical manufacturing for over 70 years.
To be successful as a Field Service Engineer, candidates must bring strong technical expertise particularly in handling equipment such as heat exchangers, water and energy recovery systems, steam systems and PLC control processes. The Field Service Engineer will be instrumental in supporting key projects and delivering on-site service at customer facilities.
Responsibilities of the Field Service Engineer:
Install and maintain all aspects of water and energy recovery systems, including mechanical and electrical components, with the ability to provide technical troubleshooting as needed.
Conduct site visits to assess, optimise, and enhance water and energy equipment at customer locations.
Ensure all necessary risk assessments, method statements, and flow diagrams are completed before commencing work on-site.
Commission water and energy equipment to the agreed specifications.
Manage small- to medium-scale projects, ensuring installations meet or exceed best practice standards.
Perform site surveys and technical visits, both independently and alongside contractors to assess project feasibility and scope.
Maintain comprehensive project documentation.
Qualifications Required for the Field Service Engineer:
Experience in a similar installation or project based role is essential to be successful as the Field Service Engineer.
Electrical Qualifications (18th Edition is desirable)
Previous experience in an industrial/commercial laundry setting or within the water treatment industry is highly desirable.
The role requires national travel across the UK & Ireland, with overnight stays when necessary.
In addition to a competitive salary, the Field Service Engineer will benefit from a comprehensive package such as Company Car, Company Pension (4% contribution with 5% company contribution), additional annual leave days accrued for length of service, and an annual discretionary bonus! If you believe you have the right skill set and experience for the role, please click on the link below to apply directly!....Read more...
Our client, a well-established leader in the manufacturing sector, is seeking a Sales Administrator to join their team in Aylesford, Kent. This is an exciting opportunity to be part of a company that is driving innovation and growth in the industry.
As a Sales Administrator, you will play a crucial role in providing exceptional customer service and ensuring the smooth processing of customer orders. You will be the key point of contact for customers, handling enquiries, providing accurate quotations, and managing orders from initial request through to completion.
Responsibilities
Handle customer enquiries, establish requirements, and provide accurate quotations within company timescales
Plan customer orders, ensuring specifications and timescales are clearly communicated to both production and the customer
Generate necessary manufacturing paperwork, including works orders, route cards, and despatch sheets
Track customer orders through to completion, ensuring timely processing and invoicing
Arrange and manage customer deliveries, providing cover to other relevant departments as needed
Requirements
1-2 years experience in an administrative role, preferably within the manufacturing/engineering industry
Excellent communication skills, with experience in phone-based customer interaction
Proven track record of delivering high-quality customer service
Proficiency in Microsoft Office packages, particularly Word and Excel
Ability to work accurately under pressure and prioritise workload effectively
Strong attention to detail
Hours for this role are Monday to Friday 8.30 am-5 pm (with some flexibility on this for the right person)
At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you.
KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market...
....Read more...
Assistant Showroom Manager – Luxury Retail
West End, London
Salary: £30,000 - £34,000 per annum based on experience
Full-time
Start Date - ASAP
Are you a passionate and experienced luxury retail professional looking for your next career move?
Do you have a strong background in social media, eCommerce, and managing international orders? This is an exciting opportunity to join an independently owned luxury retailer with a dedicated worldwide following.
About the Role
As Assistant Manager, you will play a key role in supporting the Showroom Manager in leading a small, high-performing team to deliver outstanding customer service and drive sales. You will be responsible for ensuring an exceptional shopping experience, managing online and international orders, and overseeing the brand’s social media presence.
This is a fantastic opportunity for a highly motivated individual with a passion for luxury retail, digital engagement, and high-end customer service.
Key Responsibilities:
Assist the Showroom Manager in leading the team, ensuring a world-class customer experience
Support the day-to-day running of the store, maintaining high standards in presentation and operations
Oversee and grow the brand’s social media platforms, engaging with a global audience and enhancing brand presence
Manage eCommerce transactions, ensuring seamless order processing and outstanding customer service
Handle international orders and customer queries via the company website and telephone
Act as a brand ambassador, inspiring both customers and colleagues with your passion for luxury retail
Ensure company policies, procedures, and operational standards are maintained at all times
Provide a personalised, high-end shopping experience for VIP and high-net-worth clients
What We’re Looking For:
Proven experience in a luxury retail management role (Assistant Manager or Senior Supervisor level)
Strong social media marketing and content creation skills, with experience managing brand platforms
Experience handling eCommerce transactions and international order management
A passion for delivering exceptional customer service and building lasting client relationships
Highly professional, well-presented, and articulate, with a refined and elegant approach
Meticulous attention to detail in both operations and customer interactions
Proactive, self-motivated, and results-driven, with a strong commercial awareness
Why Join?
Be part of an exclusive, high-profile luxury brand with a global customer base
Enjoy a competitive salary + bonus potential
Work in a prestigious Notting Hill location with an exceptional clientele
Play a key role in the company’s digital and retail expansion
If you have a passion for luxury retail, social media, and eCommerce, and you’re ready to take on a dynamic role, we’d love to hear from you!
By applying for this role, you are consenting for C2 Recruitment to hold and process your data in compliance with the General Data Protection Regulations.
To view other great vacancies at C2 Recruitment, please visit our website or call us for a confidential chat about upcoming opportunities in:
Buying & Merchandising and Ecommerce | Charity & Non Profit | Design, Technical, Wholesale & Production | Finance | HR & Talent | H&S & Compliance | Hospitality, Catering & Leisure | Marketing, Digital & Technology | Office & Administration | Property & Centre Management | Retail, Trade and Luxury Operations | Senior Appointments & Executive | Sales & FMCG | Supply Chain & Logistics & Warehouse.
....Read more...
