Primary function of this role is for customers to have one point of contact for service and parts within designated regional area, covering all aspects of Customer Service
The role will require the ability to deal across functions, from Field Service Engineers through to, and including, Senior Managers, decision makers and main board directors within customer organisations and our own international organisation.
Your duties and responsibilities in this role will consist of:
Promptly dealing and responding quickly to customer enquiries by telephone and email within 8 working hours. Act as secondary contact for all customers.
Accurately processing customer orders same day if received by 3pm
Log all machine breakdowns within 1 hour and liaise with the field service team
To effectively and efficiently answer service and break down requests from customers, considering at all times the Service Level Agreements in place. To allocate service / breakdown workload to the external engineers in an efficient and timely manner, considering locations and engineer travel time
Review and process all field service estimates within 24 hours for review and approval by the customer
Provide customers with official quotations and follow up all opportunities in a timely manner.
To manage the lifecycle of service contracts on a monthly basis, work with customers to advise when current contracts are expiring and ultimately encourage them to renew. Active follow up of equipment sold without service contracts.
To deal promptly with any customer complaints acknowledging them within 8 hours of receipt or problems escalating where required
Training:Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.Training Outcome:The role offers long term security and the opportunity to progress into a permanent position.Employer Description:Hako are a company at the forefront of cleaning machine technology and advancements and a direct subsidiary of Hako Werke GmbH, Europe’s leading manufacturer of floor cleaning and grounds maintenance equipment and solutions.Working Hours :Monday to Friday, 9am to 5pm.Skills: Communication skills,Attention to detail,Customer care skills,Administrative skills,Team working,Non judgemental,Tenacity,Trustworthy,Organisational skills....Read more...
As a Vehicle Service Advisor, you will develop the ability to interpret customer and business needs using technology and resources to deliver first-class customer service. The role of a Service Advisor typically involves:
Assist customers in scheduling service appointments, providing information on available services, and answering inquiries
Greet customers in a professional and courteous manner, ensuring a positive service experience
Liaise between customers and service technicians to convey vehicle concerns, service requirements, and estimated completion times
Learn to interpret vehicle maintenance schedules, service manuals, and repair estimates to provide accurate recommendations to customers
Coordinate with the parts department to ensure timely availability of required components for service appointments
Keep customers informed of service progress, including any additional repairs or maintenance identified during inspections
Handle customer complaints and concerns effectively, striving to achieve satisfactory resolutions
Utilise computerised systems to input service orders, generate invoices, and maintain customer records accurately
Maintain a clean and organised service reception area, ensuring a professional and welcoming atmosphere for customers
Participate in training sessions and workshops to enhance customer service skills, product knowledge, and industry awareness
Training:
Customer Service Practitioner Level 2 Apprenticeship Standard
The programme typically lasts for 14-months, and you’ll achieve a nationally recognised qualification
All of our apprentices are employed through the dealer network and attend week-long block training at our state-of-the-art training centre in Coventry
Block training is complemented by a combination of regular coaching visits from one of our experienced coaches as well as virtual classroom sessions and E-Learning modules
Your development is supported through your Apprenticeship journey, with your learning focused towards achieving a qualification recognised across the motor industry. This will provide the foundation to develop your career, as there are lots of opportunities within our expanding dealer network to progress and move into new roles once you’re qualified
Please ensure you have copies of your GCSE, Scottish National, and Functional Skills certificates, as we may request to see them during the application process.Training Outcome:There are lots of opportunities within our expanding dealer network to progress and move into new roles once you’ve successfully completed the programme.Employer Description:We have a network of showrooms in Ashford, Crayford, Eastbourne, Folkestone, Hastings, Maidstone, Southampton, Winchester, Wokingham and Uckfield. At each dealership you’ll find a comprehensive array of Citroën products and services. We welcome personal customers and businesses alike to make the most of what we have to offer.
We’re proud to be a trusted partner of the one of the world’s leading automotive brands, and we’ve become experts in all things Citroën over the years. Our dedicated team is committed to helping our customers in any way we can, and you can rest assured that our advice is always impartial. All you need to do is ask.
Across the dealerships, we offer new car sales and approved used vehicles, along with aftersales services and manufacturer-approved parts and accessories. Our showrooms are contemporary and spacious making it easy to browse our latest Citroën selection at your leisure. Over in our state of the art workshops, our manufacturer trained technicians are well equipped to keep your vehicle in prime condition throughout ownership. We have all the latest tools and diagnostic equipment to get you back on the road as soon as possible.
As part of our commitment to complete customer satisfaction, we offer competitive prices every day of the week. In addition we also work closely with Citroën to bring you exclusive special offers, enabling your budget to stretch even further. We offer tailored finance packages so you can spread the cost of your purchase and we can help you if you’re a Motability customer too.Working Hours :Monday - Friday, 8.30am - 5.30pm. However, each of our dealers will have different requirements.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Team working,Patience....Read more...
Are you a friendly and professional communicator with great customer service skills? We’re looking for a Customer Advisor to support a community-focused environment. In the Customer Service / Receptionist role, you will:
Responding to customer enquiries and providing clear advice and support ensuring excellent customer service Contacting customers to update system records and conducting welfare checks Performing general administrative tasks to maintain accurate and up-to-date informationProviding reception duties including taking calls, messages and signposting
To be successful, you will need:
Excellent telephone manner and strong communication skills Customer service and reception experience Strong IT and administrative skills with attention to detail Ability to manage calls efficiently while maintaining a professional and friendly approach
This is a temporary position for 1 month initially, working full time hours 35 Per week, 9am to 5pm Monday to Friday. You'll be on an hourly rate of £13.12 and office based in Llandudno Junction. If you're available immediately and ready to make a difference, apply today! ....Read more...
Holt Executive are delighted to be partnering with a global technology and communications leader to recruit a Technical Service Delivery Manager for an interim contract in the aerospace industry.
Our partner mission is to deliver innovative technology and communication services to several markets around the world. Mobility is a key focus for them.
For the Technical Service Delivery Manager hire, the individual will be responsible for technical leadership throughout the customer lifecycle inhouse and externally.
Key responsibilities for the Technical Service Delivery Manager - Aircraft/Airline:
- Provides technical guidance, status, and leadership to the customer and internal teams for all account related activities.
- Define, clarify, and advise on customer requirements, lab requirements, and testing support.
- Identify and review SLA exclusions, facilitates process improvement, and change in coordination with the agreement, customer, and product evolution
- Working with product & program teams and DevOps on new airline / aircraft / feature onboarding and scheduling (e.g., Salesforce)
- Coordinating and supporting needs related to software, portal, configuration items, and content.
Key Experience required for the Technical Service Delivery Manager - Aircraft/Airline:
- Experience in a technical Account Management/ Service Delivery role (B2B Telecom/IT/Aviation)
- Bachelors Degree in Electrical Engineering, Computer Science or Computer Engineering or another related degree
- Demonstrated experience managing customer expectations and delivery scope
- Solid understanding of TCP/IP and Broadband networking concept
- Proficiency with Salesforce or equivalent ticketing system and reporting tools
- Ability to present complex technical material to a variety of audiences
- Demonstrate the ability to lead multi-functional teams....Read more...
The Apprenticeship Programme is designed to train and develop you in a way that enables you to learn the core elements of your job role using advancing technology as well as fostering an exceptional level of customer service.
Duties will include:
Working with customers to meet their requirements and giving advice on additional parts and services
Matching orders against stock items and sourcing parts, while offering competitive prices
Working as a team and independently to reach set goals and KPIs
Delivering fantastic customer service while remaining efficient and focused on your tasks
Incoming and outgoing call handling, face-to-face transactions, and IT-based communications
Managing goods in and out
Working with suppliers, placing orders or returns and processing paperwork accurately
Working to a high level of customer service at all times and remain courteous and police to customers
Training:Candidates will work towards achieving Level 2 Customer Service Practitioner apprenticeship stanard. They will also be required to study towards achieving level 2 maths and English functional skills if they do not already hold equivalent qualifications.
https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service- practitioner-v1-1
Level 2 Customer Service Practitioner apprenticeship standard.
Standard training will include:
Nationally recognised qualifications
IMI level 2 Certificate in Customer Service for the Automotive Industry
ATA Accreditation
Regular in dealer review and assessment visits
Functional skills if needed
Training Outcome:
Possible permanent position on the completion of the apprenticeship.
On completion of the apprenticeship the average salary of a parts and service advisor is anywhere between 22k-28k.
Employer Description:Flying Spares was formed in 1995 by Ben and Lucy Handford. Since then the business has grown and developed almost beyond recognition and now offers an unrivalled choice of spare parts - New (Genuine & Aftermarket), Reconditioned and Recycled - for every Rolls-Royce and Bentley model built since 1946. We became proudly Employee Owned in February 2020, a momentous development for Flying Spares.
In 2009 we became members of the prestigious Rolls-Royce & Bentley Specialists Association (www.rrbsa.co.uk). As the first member company concentrating exclusively on the supply of parts (rather than the restoration of cars), we were particularly proud to become accepted. Having sat on the Board of Directors for a number of years, Ben stood as Chairman of the RRBSA between 2018 and 2021.Working Hours :Monday - Friday, 8.00am - 5.00pm, with a 30 min lunch.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
The Role
Customer Service Advisor - Wigan
£23,795.20 Per Annum | 40 Hours per Week | Flexible Shifts (08:00 20:00)
Are you a natural problem solver with a passion for delivering exceptional customer experiences?
If so, wed love to hear from you!
Join our friendly and dedicated team as a Customer Service Advisor, where every interaction makes a difference. Youll become the friendly voice of our company, helping customers with tailored solutions while working in a fast-paced, supportive environment that values your development and celebrates individuality.
Why Join Us?
- A Dynamic Work Environment: Be part of a team that takes pride in offering first-class customer service.
- Growth Opportunities: We invest in your career, offering training and development to help you reach your potential.
- Recognition & Support: Celebrate your successes and be rewarded for going the extra mile.
What You'll Be Doing:
- Providing outstanding service to customers over the phone, email, and live webchat.
- Offering tailored solutions to create seamless customer experiences.
- Staying informed about our services to offer natural, confident advice.
- Assisting with customer issues and keeping communication smooth and effective.
What You'll Bring:
- Excellent communication and teamwork skills.
- The ability to stay calm and work efficiently under pressure.
- Strong time management, reliability, and a positive "can-do" attitude.
- A safety-first mindset and passion for problem-solving.
What We Offer:
- Competitive Salary: £23,795.20 per annum
- Flexible Work Schedule: 40 hours across 5 out of 7 days (including weekends)
- Comprehensive Training & Career Development
- Monthly Free Lunch & Employee Discounts
- Company Pension Scheme
Ready to Join a Company That Invests in You?
Were focused on creating a supportive and inclusive workplace where everyone can thrive and excel. If youre driven by a passion for customer service and want to work for a company that truly values its people APPLY NOW!
We are proud to foster a diverse and inclusive work environment, welcoming applicants from all backgrounds and walks of life.....Read more...
The Company:
This company is a major player in the supply and service of construction equipment and plant machinery.
They pride themselves on excellent customer service and keeping customer downtime to a minimum.
The company fosters a culture of support, teamwork, and personal development.
A strong regional presence with a focus on service and efficiency.
The Role of the Service Controller
Co-ordinating breakdowns and service jobs by assigning engineers and liaising directly with customers.
Logging breakdowns, inputting engineer times sheets daily, and processing invoices for completed retail repairs.
Ensuring excellent communication flow both internally and externally to minimise downtime.
Managing customer order numbers, live breakdown updates, and warranty cross-hire machines.
Creating and sending estimates for additional work and following up on final costings.
Keeping Work in Progress (WIP) low and resolving invoice queries efficiently.
Supporting other depot diaries when needed and contributing to the overall success of the service department.
Playing an active role in identifying new business opportunities and managing time effectively.
Benefits of the Service Controller
£30,000 basic salary
22 days holiday + bank holidays
Internal development and training opportunities
Pension scheme
The Ideal Person for the Service Controller
Experienced in co-ordinating field-based engineers or similar technical service teams.
Strong communication and organisational skills with the ability to prioritise in a fast-paced environment.
Confident using internal systems for logging jobs and updating time sheets.
A team player who is proactive, solutions-focused, and able to stay calm under pressure.
Background in customer service, plant hire, construction, or technical support roles is desirable.
If you think the role of Service Controller is for you, apply now!
Consultant: Joshua Cumming
Email: joshuac@otrsales.co.uk
Tel no: 0208 397 4114
Candidates must be eligible to work and live in the UK.
About On Target
At On Target, we specialise in sales, technical and commercial jobs in the Engineering, Construction, Building Services, Medical & Scientific, and Commercial & Industrial Solutions sectors, enabling our consultants to become experts in their market sector. We place all levels of personnel, up to Director across the UK and internationally.....Read more...
Job Title: Service Administrator
Location: Basingstoke
Salary: Up to £26,000 per annum
Hours: Full-time, 37.5 hours per week
Industry: Commercial Vehicle Workshop
About the Role:
We are seeking a highly motivated and organised Service Administrator to join our busy and dynamic team in our commercial vehicle workshop based in Basingstoke. This is an exciting opportunity for someone with strong administrative skills, a keen eye for detail, and a passion for delivering excellent customer service. You will play a key role in supporting the smooth operation of our workshop by managing service bookings, liaising with customers, and maintaining accurate records.
Key Responsibilities:
- Customer Service: Be the first point of contact for customers, addressing their service needs and queries both via phone and email. Ensure high levels of customer satisfaction at all times.
- Service Bookings: Coordinate and schedule service appointments, ensuring maximum workshop efficiency.
- Admin Support: Provide essential administrative support to the service team, including creating and updating job cards, maintaining service records, and ensuring paperwork is accurate and up to date.
- Parts and Inventory Management: Assist in the ordering and tracking of parts required for vehicle servicing and repairs.
- Invoicing and Billing: Support the team in generating invoices, processing payments, and maintaining financial records related to services provided.
- Health and Safety Compliance: Ensure all service procedures comply with health and safety standards, maintaining a clean and organised work environment.
- Database Management: Keep records up to date in the service management system, tracking the progress of service jobs, vehicle history, and customer details.
Key Requirements:
- Proven experience in an administrative or customer service role, ideally in a workshop or automotive environment.
- Strong communication and interpersonal skills with the ability to interact professionally with customers and colleagues.
- Excellent organisational skills with the ability to manage multiple tasks and priorities.
- High attention to detail and accuracy in record-keeping and documentation.
- Proficient in using office software (Microsoft Office Suite, etc.) and service management systems.
- Ability to work effectively under pressure and in a fast-paced environment.
- A proactive approach and a positive attitude toward problem-solving.
Benefits:
- Competitive salary of up to £26,000 per annum.
- 37.5 hours per week with regular working hours.
- Opportunity to work in a friendly and supportive team environment.
- Development and career progression opportunities.
- Employee benefits and discounts.
How to Apply: If you are a motivated and experienced professional looking to take the next step in your career, we would love to hear from you. Please apply with your CV or call Dudley on 07485 390 942
Holt Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries.
We are recruiting across the UK for Vehicle Technician, Vehicle Mechanic, Commercial Vehicle Technician, Diagnostic Technician, Senior Technician, Master Technician, Mobile Vehicle Technician, PDI Technician, Prep Technician, MOT Tester, Fast Fit Technician, LCV Technician, Light Commercial Technician, HGV Technician, Bus Technician, LGV Technician, HGV Engineer, HGV Mechanic, HGV Fitter
Holt Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments
DP....Read more...
Branch Manager
We are seeking a highly motivated Branch Manager / Depot Manager to lead our Bristol depot’s operations. As Branch Manager / Depot Manager, you will oversee all depot activities, ensuring excellent customer service, operational efficiency, and adherence to company policies. This role is perfect for someone with experience in distribution/ logistics / warehouse with a strong Team Leadership and customer focus.
This is an exciting opportunity for an experienced Branch Manager / Depot Manager to make a significant impact in a well-established company that in return can offer continued career development and attractive employee benefits.
Ideal Location – Bristol, Bath, Weston Super Mare, Berkeley, Wells, Filton, Portishead, Shepton Mallet, Axbridge, Bradley Stoke, Gloucester
Salary: £45K to £50K Basic + pension, 25 days Annual Leave Plus BH (32 days total) employee assistance program, Life Assurance, free onsite parking, kitchen facilities
Key Responsibilities:
Manage and motivate branch / depot staff to improve service levels and meet KPIs through coaching and development.
Oversee distribution and customer service teams, collaborate with sales to achieve profitability, and optimise vehicle delivery routes.
Manage stock levels, lead quarterly stock takes, and make key decisions about inventory.
Deliver top-tier service, address customer complaints, and maintain a culture of customer-centricity.
Ensure compliance with health and safety regulations and company policies.
Implement corrective actions based on customer service reports and optimise logistics and operational performance.
Regularly update senior management on depot performance, new initiatives, and business needs.
Ideal Qualifications & Experience:
2-4 years’ experience in distribution/logistics management, with a proven track record.
Experience in change management and digital transformation.
Ideally have good knowledge of Warehouse Management Systems (WMS) and Microsoft Operating Systems.
Proven leadership, people management, and customer service skills.
Ability to analyse performance metrics and implement corrective actions.
How to Apply:
Please submit your CV to Robert Cox Senior Recruitment Consultant at Glen Callum Associates Ltd on or call Rob on 07398 204832.
JOB REF: 4245RC – Branch Manager....Read more...
Branch Manager
We are seeking a highly motivated Branch Manager / Depot Manager to lead our Bristol depot’s operations. As Branch Manager / Depot Manager, you will oversee all depot activities, ensuring excellent customer service, operational efficiency, and adherence to company policies. This role is perfect for someone with experience in distribution/ logistics / warehouse with a strong Team Leadership and customer focus.
This is an exciting opportunity for an experienced Branch Manager / Depot Manager to make a significant impact in a well-established company that in return can offer continued career development and attractive employee benefits.
Ideal Location – Bristol, Bath, Weston Super Mare, Berkeley, Wells, Filton, Portishead, Shepton Mallet, Axbridge, Bradley Stoke, Gloucester
Salary: £45K to £50K Basic + pension, 25 days Annual Leave Plus BH (32 days total) employee assistance program, Life Assurance, free onsite parking, kitchen facilities
Key Responsibilities:
Manage and motivate branch / depot staff to improve service levels and meet KPIs through coaching and development.
Oversee distribution and customer service teams, collaborate with sales to achieve profitability, and optimise vehicle delivery routes.
Manage stock levels, lead quarterly stock takes, and make key decisions about inventory.
Deliver top-tier service, address customer complaints, and maintain a culture of customer-centricity.
Ensure compliance with health and safety regulations and company policies.
Implement corrective actions based on customer service reports and optimise logistics and operational performance.
Regularly update senior management on depot performance, new initiatives, and business needs.
Ideal Qualifications & Experience:
2-4 years’ experience in distribution/logistics management, with a proven track record.
Experience in change management and digital transformation.
Ideally have good knowledge of Warehouse Management Systems (WMS) and Microsoft Operating Systems.
Proven leadership, people management, and customer service skills.
Ability to analyse performance metrics and implement corrective actions.
How to Apply:
Please submit your CV to Robert Cox Senior Recruitment Consultant at Glen Callum Associates Ltd on or call Rob on 07398 204832.
JOB REF: 4245RC – Branch Manager....Read more...
Understand the underpinning business processes that support you in providing excellent service to our customers
How to navigate the businesses internal systems and external portals to process customer requests
Know your internal and external customers and how their behaviour may require different approaches from you
Understand how to analyse, use and present a range of information to provide stakeholder insight
Find solutions that meet your organisations needs as well as the customer requirements
Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
Demonstrate brand advocacy, values and belief when dealing with customer requests to build trust, credibility and satisfaction.
Data entry
Use of bespoke software and navigating internal spreadsheets
Any other general admin duties upon request
Customer service admin; processing new sales orders, collections
Assist the invoice team
Recieving and making calls
Assist with office housekeeping and admin projects
Offer excellent customer service to our retailers via email and telephone
Engage with consumers who are looking for product information
Training:
Business Administrator Level 3 Apprenticeship Standard
Training Outcome:
Further training available
Permanant position within the company
Employer Description:Our mission is centered around simplicity. Providing products and services your business needs, no matter where you are, no matter the size, age or industry.
'Anytime, Anywhere'
Providing UK nationwide coverage on all the fuel card networks and a next day delivery service for bulk fuel, we offer a truly reliable service for all your fuel requirements.Working Hours :Shifts to be confirmedSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Understand the underpinning business processes that support you in providing excellent service to our customers
How to navigate the businesses internal systems and external portals to process customer requests
Know your internal and external customers and how their behaviour may require different approaches from you
Understand how to analyse, use and present a range of information to provide stakeholder insight
Find solutions that meet your organisations needs as well as the customer requirements
Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
Demonstrate brand advocacy, values and belief when dealing with customer requests to build trust, credibility and satisfaction
Data entry
Use of bespoke software and navigating internal spreadsheets
Any other general admin duties upon request
Customer service admin; processing new sales orders, collections
Assist the invoice team
Recieving and making calls
Assist with office housekeeping and admin projects
Offer excellent customer service to our retailers via email and telephone
Engage with consumers who are looking for product information
Training:Business Administrator Level 3.Training Outcome:
Further training available
Permanant position within the company
Employer Description:Our mission is centered around simplicity. Providing products and services your business needs, no matter where you are, no matter the size, age or industry.
'Anytime, Anywhere'
Providing UK nationwide coverage on all the fuel card networks and a next day delivery service for bulk fuel, we offer a truly reliable service for all your fuel requirements.Working Hours :Shifts to be confirmedSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Service Operations Manager
Location:- Hybrid working, Manchester Office 3 days a week.
Salary:- to £60k + Bens
Environment:- Network Operations, 1st and 2nd line Faults, ITIL, Trouble Ticketing, Change Management, Incident Management, Problem Management, Escalations, Suppliers, Team Management (20 staff), SLA’s, CAB, IP, Unified Comms, CX, Network Security, SalesForce.
An exciting opportunity has arisen for an experienced Service Operations Manager with ideally MSP experiences to join this busy Operations Team.
The role is days based but would be looking after a team of 20 or so Operations Technicians that are supporting customer networks and operations on a 24/7 basis.
The role includes managing and developing the team as well as owning the process for all escalation, change, problem and incident management. You would have strong customer service experiences with a focus on delivering a seamless service.
The ideal candidate would be used to working in a demanding Service Ops, SOC, NOC, or Service Desk team that can lead and develop their staff to succeed and improve the whole customer contractual experiences.
Apply now for full details.
@mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology
@mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business.
For more information or a list of current vacancies, please see our web site at mecscomms.co.uk....Read more...
Service Advisor
Previous customer service in the motortrade industry is essential
£30K Basic = 35K OTE
Pension
Must have 2 years main dealership experience.
Our client currently have a position available for a Service Advisor to work within their busy service department located in Ruislip.
This is a full time position in which you will be expected to serve customers who have bought their vehicle in for servicing, MOT or mechanical repairs, creating computerized job cards and invoices, liaising with fleet companies and keep customers informed as to the progress of their vehicle as well as upselling any additional work identified.
The ideal candidate must have previous motor trade experience, be IT literate, have good interpersonal skills, be a team player and have the ability to sell. The need to be flexible and dynamic is key for this role.
Customer service experience is essential for this role as the successful applicant will need to demonstrate a desire to deliver a world class customer service experience.
Working hours are Monday to Friday 8am - 5.30pm
In return they offer an excellent remuneration package, 20 days holiday + 8 days bank holidays, and the opportunity to join our Company pension scheme after a qualifying period.
....Read more...
The programme builds the specialist knowledge and skills needed to influence the customer experience and their satisfaction with your organisation
Learners will develop important customer service skills and behaviours alongside product/service knowledge, enabling them to effectively handle a range of customer interactions, whether face-to-face, on the phone, by post, email or text, or through social media
Training:
Customer Service Specialist Level 3 Apprenticeship Standard
Training Outcome:
Upon successful completion of the apprenticeship, apprentices have the opportunity to continue their careers with our company. They can transition into permanent roles, applying the skills and knowledge gained during their training
As they grow within the organisation, they will have access to continuous learning, career development opportunities, and the chance to take on increasing responsibilities in their chosen field
Employer Description:Chain Logistics Services is a team of dedicated professionals having distinct experience in Maritime, supply chain and logistics industries. It has been our constant endeavour to provide first class, highly competitive services to our clients.
By monitoring and responding to our client’s needs, Chain Logistics Services is constantly developing the scope of its expertise which has made us a fast growing logistics service provider. Our comprehensive range of services and solutions, cover every single need of Importers & Exporters. Chain Logistics Services develops customised logistics solutions to meet the priorities of each client, with a responsible, ethical approach.
Chain Logistics Services is a stable, independent and fast growing freight forwarder. Our excellent customer service, In-House expertise and our global logistics network has placed us at forefront of our industry.Working Hours :Monday - Friday, 9.00am - 5.00pm (Office based)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative....Read more...
Answering the telephone
Booking service/mot’s and repairs/liaising with w/shop
Profit analysis
Checking emails
Parts returns
Updating customer database
Producing customer invoices on a daily basis
Completion of car sales files
Producing monthly service/mot reminders
Updating insurance database as and when required
Update stock list/pricing
Reconcile card payments
Ordering of stationery/printing
Vehicle quotations
Taxation of vehicles
Training Outcome:Car Sales/Service Administrator.Employer Description:We are a small retail car sales/service and repair business located in Duffield.Working Hours :Monday – Friday 9.00am – 6.00pm with one hour lunch.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Analytical skills....Read more...
As an Apprentice, you will be responsible for addressing customer enquiries, troubleshooting issues, providing product information, and ensuring an exceptional customer experience.
This role requires a proactive, adaptable, and customer-centric individual who thrives in a fast-paced, multichannel environment.
We are looking for somebody who is new to Customer Service and is keen to develop the skills to be able to complete the key responsibilities which consist of:
Multi-Channel Support: Providing exceptional customer support across a variety of communication channels, including live chat, email, phone, social media platforms (e.g., Facebook, Twitter, Instagram), and self-service portals.
Customer Engagement: Build strong relationships with customers by offering timely, empathetic, and efficient responses to enquiries. Ensure that each interaction is aligned with company values and enhances the customer experience.
Problem Resolution: Troubleshoot and resolve a wide range of customer issues, including product enquiries, service concerns, technical support, billing questions, and complaints. Utilise your problem-solving skills to resolve complex issues promptly.
CRM Management: Use our Customer Relationship Management (CRM) tool Salesforce to manage customer interactions, log support tickets, track case progress, and update customer records.
Omni-Channel Consistency: Ensure that the customer experience is consistent and seamless across all channels. Resolve issues effectively, regardless of the platform the customer chooses to contact us through.
Collaboration with Teams: Work closely with cross-functional teams (IT, Claims and Operations) to ensure quick resolution of complex issues. Share insights and feedback to continuously improve the customer experience.
Feedback Collection: Gather customer feedback during interactions and help identify recurring issues or areas for improvement in processes, products, or services.
Maintain Performance Metrics: Meet or exceed established performance metrics, including response times, customer satisfaction ratings, first contact resolution, and ticket closure rates
You will work within a collaborative and supportive team culture. Training:Customer Service Practitioner, Level 2.
Fortnightly attendance at Riverside College, Widnes.Training Outcome:There may be the opportunity to apply for jobs in the future within the company, if these arise. Employer Description:With over 20 years of experience in the UK Taxi and Courier industry, we are dedicated to protecting our customers’ assets and providing peace of mind through comprehensive insurance solutions. Our expertise and commitment to customer satisfaction has made us a trusted name in the UK for insurance needs.Working Hours :Monday to Friday between 8.45am and 5pm.Skills: Communication skills,IT skills,Customer care skills,Problem solving skills,Team working,Non judgemental,Patience,Empathetic communicator,Keen to learn....Read more...
We are recruiting for a proactive Customer Service Advisor to join this professional B2B customer service team on a permanent basis. If you’re passionate about delivering excellent service and thrive in a fast-paced, dynamic environment, we’d love to hear from you.
Key responsibilities for the Customer Service Advisor
The team is responsible for processing orders from the dealers, key accounts, and direct customers, ensuring stock is delivered on time and in full by the requested delivery date
In this role, you will provide customers with quotes, place and manage orders through to delivery, and keep them informed with stock updates, dispatch details, and delivery schedules. You will also handle invoice queries, coordinate and manage returns, and ensure a smooth order fulfilment process
You will be assigned specific accounts, working closely with the Sales team to maintain strong customer relationships and provide excellent service.
Additionally, you will take ownership of managing your own workload on a daily basis, ensuring tasks are completed efficiently and effectively.
What We’re Looking For:
Proven experience in customer service and administration
Strong communication skills
Attention to detail
Able to work in a fast paced and demanding environment
Proficiency in Microsoft Office, SAP would be a beneficial but not essential
A proactive, solutions focused team player with excellent interpersonal skills
What’s In It for You?
As the Customer Service Advisor, this is a fantastic opportunity to join an innovative market leading, company who prides itself on a positive culture, a strong brand and who offers real progression opportunities. You’ll work in bright, modern offices with excellent facilities.
Salary: Between £25,000 - £26,400
Hours: 37.5 hours a week (Monday to Friday, 8:30 AM – 5 PM)
Hybrid working model
Holidays: 26 days plus bank holidays
Training: Comprehensive training and onboarding
Benefits: Progression opportunities, volunteer days, pension scheme, end of year discretionary bonus, health plan, critical illness cover, sick pay, staff discounts, plenty of social events, and more!
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JOB DESCRIPTION
BUILD YOUR FUTURE WHILE YOU HELP BUILD A BETTER WORLD!
About Us Tremco Construction Products Group (CPG) is an international collection of brands that manufactures building materials for the commercial and residential construction industries. Combined with our reliable customer support, training, and testing services, Tremco CPG helps build energy-efficient, sustainable, safe and watertight structures. Tremco CPG Inc. has a history of excellence, which began in 1928 when William Treuhaft established the Tremco Manufacturing Company in Cleveland, Ohio. Since then, the organization has grown to offices, manufacturing facilities, and thousands of employees across the world, while still maintaining the family atmosphere it was founded upon. At Tremco CPG, we prioritize collaboration amongst our departments and the construction and manufacturing industries to foster an inclusive and equitable working environment, empower our employees to learn and grow, and advance the markets we serve. We also give back to our communities and nonprofit organizations through regular volunteer opportunities, a charitable donation matching program, as well as food, clothing & school supply drives. If you're looking for a place to build a career and a life, with great benefits, advancement opportunity, technology, people and a commitment to a sustainable future, you've found it with us. Tremco is currently hiring a CUSTOMER SERVICE SPECIALIST. This position is intended as a hybrid position, working par of each week on campus, and partially remote.
GENERAL PURPOSE OF THE JOB: The Customer Service Representative provides customer service to external customers (distributors, contractors, design teams, and building owners) and internal customers (sales representatives) as it relates to processing product orders.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Respond to customer calls, emails, and faxed requests. Handle large volumes of calls, emails, and faxes. Respond to all aspects of customers' and representatives' inquiries or requests (orders, product information, stock status, pricing, shipping information, samples, etc.) Accurately key orders into the system. Check stock availability to confirm orders. Make special requests such as color matching, special sales order process or (ERP) orders. Ensure all orders are shipped and invoiced promptly and accurately. Keep customer and/or sales representatives advised of anticipated ship dates and any delays regarding orders. Be proactive in communicating changes to orders. Obtain and continuously enhance a broad knowledge of product line, prices, delivery time and similar data as required relating to the business units being serviced. Follow ISO required procedures as related to the customer service function. Troubleshoot issues regarding pricing, tracing, and tracking orders, delivery times, product information and stock availability. Suggest potential alternatives/solutions to customer concerns. Supply MSDS upon request and as required. Develop and maintain effective working relationships with team members, managers and personnel in internal departments whose functions directly or indirectly affect the service level to our customers (to aid in providing exceptional customer service).
EDUCATION
High school diploma or general education degree (GED)
EXPERIENCE
A minimum of 2 years of customer service experience, preferably in a high-volume call center environment.
OTHER SKILLS AND ABILITIES:
Must be able to clearly communicate verbally and in written form in a professional manner. Strong proficiency with Microsoft Office applications required. Understanding of Lean Management Principles is an asset.
OTHER QUALIFICATIONS:
SAP Preferred
All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran statusApply for this ad Online!....Read more...
CUSTOMER SERVICE ASSISTANT THURSDAY – MONDAY SALISBURY Up to £30,000 + TRAINING & DEVELOPMENT
THE OPPORTUNITY:
We're exclusively recruiting on behalf of leading and highly successful business who is looking to expand their operation due to the continued success of the company. After a record breaking year in 2024, including the opening of several new sites, thy are looking to expand their Customer Service & Experience team.
If you are working in a similar Customer Service or Customer Experience role, and you’re looking to advance your career in a fun and fast-paced business, this opportunity is not to be missed!THE ROLE:
Handling incoming calls, emails and online enquiries promptly and efficiently
Processing bookings using an online booking system
Handling customer concerns, enquiries and complaints
Managing booking rescheduling and modifications
Processing refunds where applicable
Ensuring customer records are kept up to date
Providing customers with relevant information about their bookings both in advance and on the day
Providing administrative support to the Operations team
THE PERSON:
Experience in a Customer Service or Customer Experience role is essential
Excellent communication skills and ability to liaise with customers, colleagues and suppliers / third parties
Strong problem solving abilities
Able to work well in a fast-paced and sometimes pressurised environment
Intermediate user of Microsoft Office packages
Strong attention to detail
Excellent organisational skills
Confident to work efficiently as part of a team
Get Recruited is acting as an Employment Agency in relation to this vacancy.....Read more...
Key Responsibilities:
Working under supervision, provide a professional and accurate response to simple customer enquiries, making sure we comply with service level standards to deliver a consistent and effective customer service.
Working under supervision, use a variety of customer contact and specialist tools to record customer enquiries, e.g. telephone, on-line services, benefit calculators.
Working under supervision, ensure records are maintained in an accurate and timely manner to capture the customer enquiry and the outcome agreed, with any follow-on activity escalated or assigned to the appropriate team.
Represent Guinness to deliver remote contact services to customers, ensuring compliance with procedures, processes and performance indicators.
Work as a team, supporting colleagues within the office environment, building relationships across Guinness that support effective resolution of customer enquiries.
Work to a professional standard with good attendance.
Training:Customer Service Apprenticeship Level 2
Functional Skills where required
Apprenticeship training will be office basedTraining Outcome:We are looking for apprentices who will stay with us, and progress through the company supporting our growth whilst building your own individual career success.Employer Description:We’re in one of the most exciting periods in the history of Guinness and have set ourselves ambitious and challenging objectives for the future. Our vision to deliver great service, provide great homes, to be a great business and to be a great place to work is central to everything we do.
The Guinness Partnership provides services to more than 140,000 customers in our 65,000 homes nationwide. With a turnover of £360.5m and a truly national presence, Guinness is one of the leading housing providers in the sector.
Guinness Property provide repairs and maintenance services to The Guinness Partnership. Our national teams deliver rapid-response housing repairs, maintenance, and improvement services to ensure that our customers’ homes are safe and maintained to high standard.Working Hours :Monday to Friday 9am to 5pmSkills: Communication skills,Organisation skills,Customer care skills,Problem solving skills,IT skills....Read more...
INBOUND SALES AND RETENTION EXECUTIVE – TALKE - £24000.00 WITH OTE £36000Due to continued success, we are working with a fantastic company who require an experienced Inbound Sales and Retention Executive to join their team. The company offers exceptional ongoing training and career progression. With further major growth plans in place, this is the perfect time to get on board and be a key player in their success. Previous experience is preferred but if you are confident on the phone and have the passion for customer service and helping people this could be the role for you.COMPANY BACKGROUNDOur client is a leading independent company that works on a national basis. They offer a market leading customer service experience. Great customer service is at the heart of the business. They have continued to grow and gain a reputation for offering a competitive service and second to none customer service. A recent merger has led to massive growth and yet they still maintain their family feel both with their staff and their customers.INBOUND SALES AND RETENTION EXECUTIVE JOB PURPOSEThe Inbound Sales and Retention Executive will manage inbound sales enquiries and handle contract renewals, ensuring a seamless customer experience and driving sales growth. This role requires strong commercial awareness, adaptability, and a commitment to high customer satisfaction within a fast-paced contact centre environment. Success in this position involves achieving sales targets, effectively utilising CRM tools, and contributing to the team's overall success through collaboration and resilience.INBOUND SALES AND RETENTION EXECUTIVE DUTIES• Manage inbound sales enquiries responding quickly and professionally• Provide relevant information and guidance to ensure the sales is closed and business retained• Handle objections effectively• Negotiate to meet the customer’s needs• Assist existing customers with contract renewals providing new features and benefits• Demonstrate a strong understanding of all the products and services available• Continually improves sales tactics• Maintain customer satisfaction at all times by ensuring high level of customer service is maintained at all timesINBOUND SALES AND RETENTION EXECUTIVE REQUIREMENTS• 3 – 5 years’ experience working in a Telesales environment • Self motivated• Quick learner and adaptable• Able to work to and exceed targets• Results orientated and driven by success• Excellent communication skills• Customer focussed• Able to work in a fast-paced environment• Excellent PC skills• Problem solver• Patient• Able to work under pressure• Due to location, it is preferred you have you own transportPACKAGE AND BENEFITS• Working Monday to Friday 9am-5.30pm• 20 days holiday plus Bank Holidays• Onsite Parking• £24000.00 basic• OTE £36000• Fantastic opportunity to build a career• Recreational break out rooms• Excellent ongoing training and support• Fun days and events• Feel valued everyday• Recognition awardsFollow us on twitter #awconsultingltdIn respect to the above role(s), Anderson Wright Consulting Ltd operates as an Employment AgencyINBOUND SALES AND RETENTION EXECUTIVE – TALKE – £24000 PLUS OTE £36000 ....Read more...
You will be responsible for growing revenue, recovering lost accounts, and positioning our service solutions as essential for customers.
Key Responsibilities:
Drive sales by renewing and upselling service contracts.
Identify and convert competitor accounts into loyal customers.
Engage with existing clients to uncover new revenue opportunities.
Promote service plans to customers under warranty before expiration.
Hit and exceed sales targets while contributing to overall revenue growth.
Maintain accurate records of customer interactions and contracts.
Collaborate with internal teams to improve customer retention strategies.
Requirements:
Proven experience in sales, account management, or service contracts.
Strong negotiation and relationship building skills.
Ability to manage multiple client accounts and drive revenue.
A business qualification or relevant experience is preferred.....Read more...
Microsoft Office applications for business communications and data management
Accounting principles and financial processes in a commercial environment
Business economics, covering both macro and microeconomic concepts
Project management techniques and tools
Data handling and analysis in a digital business setting
Customer service skills and communication in a B2B environment
Training Outcome:The role offers long term security and the opportunity to progress into a permanent position.Employer Description:We are a service-led, online office supplier, which means that we put the customer first.
Ordering online is convenient and efficient but the difference with Office Monster is that you also get a personal service.
When you place an order with us, whether you are looking for office supplies, storage, furniture, business equipment, printer cartridges or facilities supplies and janitorial products.
We are committed to giving you the best and by our standards this means great customer service, great quality products and competitive prices. That’s why so many customers choose us as their preferred supplier.Working Hours :Monday to Friday, 09:00 to 17:30.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative....Read more...
As Customer Service Manager you will be joining a family owned and run beautiful rural estate. The estate receives many visitors a year and hosts a wide range programme of events and activities including festivals, weddings, events, children’s events and private parties. The role is full time and permanent working on site in Henley-on-Thames offering a salary of £30,000. This is a customer facing, hands on role where you will be dealing with families visiting the many activities on the estate.
Purpose of the role:
Reporting to the General Manager, you will be responsible for all the visitor services on the estate. The role is seasonal and, as such, the expectation to work longer hours over peak times such as Easter and Summer holidays, with the expectation to work a six day week, and off peak when the estate is open Saturday and Sunday, a five day working week including weekends, having two days off in the week.
Key Responsibilities and for the Customer Service Manager:
Customer facing lead for day to day site operations
Initial point of contact for issues arising throughout the day, escalating where applicable
Maintain high standards of service in all operation and retail areas
Dealing with any customer feedback promptly
Ensure all preparation for visitors
Daily inspection of all visitor areas
Reporting any maintenance or H&S issues
Ensure all catering and retail equipment is in working order, maintained and serviced
Managing all administration and invoicing for catering and retail within budget
Recruitment, induction and training of all customer facing roles
Daily managing of team including 121s rotas etc
Managing all stock including ordering, stocktakes and stock rotations
Placing weekly stock orders
Collating weekly reports for the General Manager
Key Skills Required for the Customer Service Manager:
Strong customer service skills in a customer facing role
Experience from within hospitality would be an advantage
Experience in leading and managing a successful team in a customer facing role
Ability to work on multiple projects simultaneously
High levels of accuracy and attention to detail
Confident communicator with high levels of customer care
Ability to build positive working relationships with internal and external teams
Adaptable in a changing environment
Proficient in Microsoft Office, file management systems
Own transport due to remote location
What’s in it for you?
Offering a starting salary of £30,000 the role is full time and permanent. This is a fantastic opportunity to join a friendly and collaborative team and to be part of this historic estate, working with the family to maintain this beautiful estate to be enjoyed for future generations.
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