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Apprentice Resident Liaison Officer
This is an exciting time to join United Living on our Apprenticeship Programme as the business continues to grow and we have a significant order book of secured future projects. Our Property Services business revitalises homes and communities through the regeneration of living spaces, breathing new life into neighbourhoods. We are looking for an Apprentice to join the Resident Liaison Team, who are the key point of contact for residents who are having work done to improve their homes. Some of your key responsibilities will be: Supporting the team with administration duties, resident visits and courtesy calls addressing any actions promptly Undertaking courtesy telephone calls to tenants, prior to customer satisfaction surveys being issued to them Supporting Health and Safety presentations for local school visits within the local community Supporting effective and regular communication with residents through the coordination and administration of newsletters, meetings, daily visits, open days and group events etc. Ensuring effective and regular communication/information is provided to the resident throughout the course of works including pre-start documentation, issuing of notices, information about the scope of works, associated timescales and any changes to the programme Assisting the team with recording and photographing the condition of white goods/working area for every property, before work commences. Ensuring that records are appropriately saved Assisting the team with product training for residents Ensuring all appropriate records and documentation is maintained confidentially and in line with GDPR Assisting with recording complaints/alleged damage claims to residents’ property/personal belongings. Supporting the team in proactively investigating and resolving complaints Helping to monitor trends in complaints/communication logs and report accordingly Liaising closely with the site team and work colleagues ensuring feedback is shared and acted upon Travelling to different sites, offices and resident properties Training:As an Apprentice with United Living, you’ll be given a real job from day one where you will gain hands-on industry experience, and the knowledge required to achieve a nationally recognised qualification. You’ll be inspired and stretched professionally, but fully supported by an expert network of colleagues, as you work to build the foundations for a career within United Living, and the construction industry. As part of your apprenticeship programme you will be enrolled on the Level 2 Customer Service Practitioner Apprenticeship, which will be delivered by our training partner Smart Training and Recruitment. The programme is 15 months long and you will study online, spending one day per week working towards achieving your qualification. This could be attending a virtual classroom lesson or workshop, having 1:1 meeting with your tutor, completing online resources, completing research, or working on evidence to put in your portfolio. You will also meet regularly with your coach and your line manager to ensure you are progressing through your programme as expected. Upon successful completion of your apprenticeship, you will be awarded a Level 2 Customer Service Practitioner and will be eligible to join the Institute of Customer Service as an Individual member at Professional level.Training Outcome:Upon successful completion of this apprenticeship, you could progress to either a higher level customer service apprenticeship or could decide to specalise with a housing based apprenticeship, all whilst following our internal resident liaison officer training pathway.Employer Description:United Living is a leading infrastructure, construction, and property services company in the UK, comprised of four complementary businesses. We help our customers and the communities they serve benefit from resilient infrastructure, affordable homes, and improved living spaces that are fit for the future. We invest in our people and firmly believe that our workforce is our most valuable asset. A driving force for success and the core to achieving our vision of creating a connected and sustainable future, our team is the heart of our organisation. Building a diverse, inclusive, and equal working environment in which everyone is welcomed and encouraged to be themselves, is a commitment we are dedicated to. We believe that having a diverse workforce not only sets us up for success, but it allows for greater opportunities for innovation, adaptability, and wide-ranging capabilities. We empower our people, and our communities, to champion diversity and change every day. We are a fast-paced, diverse, and hugely ambitious business. We welcome challengers, innovators and people who embrace change to establish yourself in a creative environment that champions freedom of expression and supports you in your personal and professional development – because together, we achieve more.Working Hours :Monday- Friday Shifts to be confirmedSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Analytical skills,Logical,Team working ....Read more...
Level 3 Teaching Assistant Apprenticeship - All Saints CE Primary School
Supporting Learning & Development: Support pre-planned learning/behaviour activities as directed by the teacher Using agreed structured observation as directed by the class teacher to feedback on learning, behaviour, participation and achievement, to support the planning and evaluation of the learning process in respect of groups and individual studentsInteract with pupils in ways that support the development of their ability to think and learn, including the use of careful questioning Assist teachers in the implementation of appropriate behaviour management and teaching & learning strategies Support pupils in their social and emotional well-being, in implementing related programmes, including social, health and physical needs Assist with the development and implementation of Individual Education/ Behaviour/ Support/ Mentoring plans Develop 1:1 mentoring arrangements with a child Assist in escorting and supervising pupils on educational visits and out-of-school activities Provide information and advice to enable pupils to make choices about their own learning/ behaviour/ attendance. Challenge and motivate pupils, promote and reinforce self-esteem. Communication: Under the general direction of the teacher participate in establishing and maintaining effective relationships with pupils, parents/carers and with other agencies/professionals Communicate effectively with all pupils, families, carers and other agencies / professionals Sharing information: Share information confidentially about pupils with teachers and other professional as required Pay due regard to professional boundaries, maintaining appropriate levels of confidentiality Receive and hand over appropriate information at the beginning and end of the day Safeguarding and Promoting the Welfare of Children/Young People: Carry out tasks associated with pupils’ personal hygiene, (including personal intimate care) and welfare, including physical and medical needs, whilst encouraging independence Be responsible for promoting and safeguarding the welfare of pupils in line with policy and legislation, raising concerns as appropriate Administration/Other Support the use of ICT and adhere to relevant policies Supervise and provide access arrangements for pupils sitting internal and external examinations and tests as required, ensuring that examinations comply with the Examination Board Regulations Participate in appraisal, training and other learning activities Health & Safety: Be aware of and implement your health and safety responsibilities as an employee and where appropriate any additional specialist or managerial health and safety responsibilities as defined in the Health and Safety policy and procedure Work with colleagues and others to maintain health, safety and welfare within the working environment Data Protection: To comply with the Trust’s policies and supporting documentation in relation to Information Governance; this includes Data Protection, Information Security and Confidentiality Promote inclusion and acceptance of all pupils Within own area of responsibility work in accordance with the aims of the Equality policy, treating people with respect for their diversity, culture and values Training: Each apprentice will have their own dedicated tutor who will conduct monthly remote tutorials and reviews, providing continuous support throughout the apprenticeship program. Depending on the apprentice’s needs, the frequency of these sessions may vary. Training Outcome: Potential full-time employment for the right candidate upon successful completion of the apprenticeship Employer Description:Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 1st in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2024-2025. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers. If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice. As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of gender, race, disability, age, religion or belief, relationship orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.Working Hours :Monday - Friday, 8.45am - 3.30pm (45 minutes break).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Creative,Initiative,Non judgemental,Patience ....Read more...
Level 3 SEND Teaching Assistant Apprenticeship - All Saints CE Primary School
Supporting Learning & Development: Support pre-planned learning/behaviour activities as directed by the teacher Using agreed structured observation as directed by the class teacher to feedback on learning, behaviour, participation and achievement, to support the planning and evaluation of the learning process in respect of groups and individual studentsInteract with pupils in ways that support the development of their ability to think and learn, including the use of careful questioning Assist teachers in the implementation of appropriate behaviour management and teaching & learning strategies Support pupils in their social and emotional well-being, in implementing related programmes, including social, health and physical needs Assist with the development and implementation of Individual Education/ Behaviour/ Support/ Mentoring plans Develop 1:1 mentoring arrangements with a child Assist in escorting and supervising pupils on educational visits and out-of-school activities Provide information and advice to enable pupils to make choices about their own learning/ behaviour/ attendance. Challenge and motivate pupils, promote and reinforce self-esteem. Communication: Under the general direction of the teacher participate in establishing and maintaining effective relationships with pupils, parents/carers and with other agencies/professionals Communicate effectively with all pupils, families, carers and other agencies / professionals Sharing information: Share information confidentially about pupils with teachers and other professional as required Pay due regard to professional boundaries, maintaining appropriate levels of confidentiality Receive and hand over appropriate information at the beginning and end of the day Safeguarding and Promoting the Welfare of Children/Young People: Carry out tasks associated with pupils’ personal hygiene, (including personal intimate care) and welfare, including physical and medical needs, whilst encouraging independence Be responsible for promoting and safeguarding the welfare of pupils in line with policy and legislation, raising concerns as appropriate Administration/Other Support the use of ICT and adhere to relevant policies Supervise and provide access arrangements for pupils sitting internal and external examinations and tests as required, ensuring that examinations comply with the Examination Board Regulations Participate in appraisal, training and other learning activities Health & Safety: Be aware of and implement your health and safety responsibilities as an employee and where appropriate any additional specialist or managerial health and safety responsibilities as defined in the Health and Safety policy and procedure Work with colleagues and others to maintain health, safety and welfare within the working environment Data Protection: To comply with the Trust’s policies and supporting documentation in relation to Information Governance; this includes Data Protection, Information Security and Confidentiality Promote inclusion and acceptance of all pupils Within own area of responsibility work in accordance with the aims of the Equality policy, treating people with respect for their diversity, culture and values Training: Each apprentice will have their own dedicated tutor who will conduct monthly remote tutorials and reviews, providing continuous support throughout the apprenticeship program. Depending on the apprentice’s needs, the frequency of these sessions may vary. Training Outcome: Potential full-time employment for the right candidate upon successful completion of the apprenticeship Employer Description:Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 1st in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2024-2025. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers. If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice. As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of gender, race, disability, age, religion or belief, relationship orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.Working Hours :Monday - Friday, 8.45am - 3.30pm (45 minutes break).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Creative,Initiative,Non judgemental,Patience ....Read more...
Early Years Educator Apprentice
Main Duties: To ensure flexibility in working to meet the needs of the setting and the changeable nature of working patterns To support where needed, including undertaking domestic jobs within the setting, eg preparation of snacks, cleaning of resources & equipment To work alongside the manager and staff team to ensure that the philosophy and mission statement of the setting is upheld To record as required any accidents/incidents in the correct books To ensure safeguarding practices are adhered to including the use of our password system for collection of a child To support staff in preparing and completing activities to match the children’s age and stage of development To support staff to ensure mealtimes are a time of pleasant social sharing To support the team in ensuring high standards of personal hygiene are maintained for the children, washing & changing as required To support the team in ensuring comfort and warmth is always provided to any children, particularly those who may become distressed To support the team with ensuring the provision of a high quality environment to meet the needs of individual children – ensuring equality for all children regardless of race, religion, gender, disability, additional needs and across all areas and stages of development To be aware of the high valued profile of the setting and to uphold its standards at all times Skills required A professional and mature approach to working To be reliable and conscientious in your approach to work and to the children in your care To understand the need to provide a stimulating, caring and consistent environment for the children To be prepared to undertake additional training as required including paediatric first aid, safeguarding and food hygiene To understand the importance of confidentiality To have the ability to support and set appropriate boundaries for the children To be able to support children in understanding and respecting people of different race, gender, sexuality, religion and cultures To have the ability to develop imaginative ideas To encourage trust in both children and colleagues Have the ability to form relationships both caring and trusting with children and their families To ensure emotional social and educational care for children attending the setting To support and implement the daily routines within the setting To ensure all policies and procedures are adhered to within the setting To be punctual and well presented at all times and aware that you are a reflection of the business and its reputation, so must ensure good standards of both at all times To be willing to work Please bare the following in mind when applying: Reality Check As part of the Early years Curriculum children must have access to the outdoors daily and this means that you can be outside in weathers that you may not personally choose for yourself Shifts can be long at times, and this can be physically exhausting, so you must be realistic regarding personal fitness levels as a good level of fitness is required. Children may need physical assistance – you must be able to bend, lift, push prams, lift children into highchairs etc. The successful candidate will be subject to a suitable enhanced DBS disclosure and a 6-month probationary period References will also be sought to check suitability We are committed to our employee’s continuous professional development and as such there is an expectation that you will complete additional training as deemed appropriate by your line manager or the setting manager Training: The successful candidate will complete Level 3 Early Years Educator Apprenticeship Standard This will be delivered in the workplace and college, with one day in college per month and a tutor visiting the workplace once a month Training Outcome: There is always an opportunity for the right candidate to secure permanent employment with us after successful completion of the apprenticeship Previous apprentices are still with us and have gone on to become part of the management team, room leaders etc. Employer Description:Little JEMS is a single-storey purpose-built unit within the Hetton Centre, designed to provide the very best care for your child at prices you can afford. The nursery is owned and managed by former children’s social worker and childminder Suzanne Morton. All of our staff are appropriately qualified and access continuous relevant training to develop their expertise and ensure their continuous professional development. We also have volunteers who are working towards childcare qualifications whom we mentor within the nursery. At Little JEMS we take great care to choose committed, enthusiastic and professional staff, ensuring that experience, professionalism and qualifications are matched to children’s individual needs so our staff are able to plan the next steps for your child’s learning and development.Working Hours :Shifts will vary week on week, this will be discussed with you at interview.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Team working,Non judgemental,Patience,Physical fitness ....Read more...
Apprentice Exams and MIS Customer Service Administrator
Your purpose: To undertake administrative and operational duties across the various departments within the MIS and Exams services To work within the MIS Directorate and operate flexibly with tasks as required, which will include travel to other sites, some evening and occasional Saturday working Provide a high level of customer service to stakeholders throughout the college In your role, you will be accountable for: Providing a high standard of data inputting and checking, including student enrolments, timetabling, and exams processes Working with the Funding Returns and Audit & Compliance teams to ensure data meets the collection requirements as specified by the college or funding agency Assisting with the collating and checking of evidence for both internal and external audits and compliance checks Maintaining effective filing systems, electronic and manual for the Directorate Working with the Student Records and curriculum administration teams to support the data and MIS requirements for curriculum and the wider college Working with the exams team to support the examination function within the college, including processing registrations, exam bookings, claims and invigilation Dealing with enquires and queries received, including telephone and in person from both internal and external customers Assisting and supporting in the production and maintenance of work instructions, guides and other documentation required around MIS processes and procedures Working flexibly across various departments and sites depending on workloads and time of year Working effective as both part of a team and as an individual in order to meet priorities and deadlines Providing a high standard of professionalism and customer service that positively reflects yourself, the Directorate and college There are things that we are all accountable for, whatever your role, these are: Embedding safeguarding into your/ your teams working practices and escalating any safeguarding concerns immediately in line with the College’s safeguarding policy Embedding Health and Safety best practices and ensuring a safe working environment for everyone within your area of responsibility, according to the Health and Safety at Work Act. Being a champion and advocate for Equality and Diversity throughout College Behaving in a manner that displays British values Being committed to reviews of your performance and your own Continuous Professional Development Any other duties commensurate with your role that may be required from time to time. As part of your contract of employment completion of the Apprenticeship Training Programme forms part of your duties as well as helping your personal and professional development; the requirements to complete the programme are as follows: Attend and be punctual for all induction sessions, lessons and work-based training/support sessions Complete all required assignments with by the required timeline Build up your portfolio of evidence on-going Access support from your tutor/assessor and your manager Training:Overview of Customer Service Level 2 Apprenticeship Standard: The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation Your core responsibility will be to provide a high-quality service to customers. The standard covers the following: Knowledge: Knowing your customers Understanding the organisation Meeting regulations and legislation Systems and resources Your role and responsibility: Customer experience Product and service knowledge Skills: Interpersonal skills Communication Influencing skills Personal organisation Dealing with customer conflict and challenge Behaviours / Attitude: Developing self Being open to feedback Team working Equality - treating all customers as individuals Presentation – dress code, professional language Right first time You will complete an End Point Assessment this will involve the following: Showcase/Portfolio Interview Practical Observation Professional Discussion You are given time off, one day per week to study; you are required to attend Kirklees College, Huddersfield Centre, you will also attend other meetings via Teams to complete work for your apprenticeship. The study day is a Wednesday.Training Outcome: There may be an opportunity of a full-time job opportunity at the end of the apprenticeship, subject to satisfactory employment, and completion of the apprenticeship and if there is a role available Employer Description:Our mission is creating opportunities, changing lives and this is at the heart of everything we do. The college has a common set of values for both students and staff: Kindness, Unity and Excellence, and they define how we behave and interact with each other. Kirklees College is a uniquely vocational college whose student community reflects the diversity of the local area. We offer inspirational teaching in industry standard, state-of-the-art facilities and ensure curriculum is developed with employers to enable students to progress. At Kirklees College we aim to foster an honest and compassionate approach to ourselves, our people and environment, develop a shared purpose across our community, and set a culture of high aspiration, expectation and success. We strive to be ahead of the curve in our approach to teaching and learning and be a first-choice provider for students and industry alike. With over 10,000 students on full-time and part-time courses, and apprenticeships, we provide seven bespoke centres across the Kirklees region, from two main centres based in Dewsbury and Huddersfield, and dedicated learning centres for Animal Care, Construction, Engineering, Process Manufacturing and Higher Education.Working Hours :Monday to Friday - may have to work across other centres and also work some evenings/weekends to cover open evenings/enrolment .Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative,Non judgemental,Excellent Attendance,Excellent Timekeeping ....Read more...