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Childcare Apprenticeship (level 3) - Leamington Spa
As a childcare apprentice, your main responsibilities will be to: Work as part of a team to create and maintain safe and supportive learning environments across the nursery, plan and implement opportunities to enhance children’s development, and complete observations linked to the early year's curriculum Interact positively with all nursery users and work in partnership with colleagues and parents to ensure all children’s individual needs are met at all times whilst they are in your care Adhere to nursery routines and policies and to seek guidance from your leadership team as required Successfully manage your time to ensure you submit your coursework by the deadlines set by your assessor/tutor Training:This apprenticeship will provide you with the opportunity to learn how to provide outstanding early years care and education. By the end of your apprenticeship with us you will gain: Level 3 Early years educator qualification; there will be an on-line assessment during our shortlisting stage to determine the right level of apprenticeship for you Appropriate functional skills qualifications in maths and English, if you do not already have equivalent qualifications in these subjects when you commence your apprenticeship A paediatric first aid qualification Our early years apprenticeship offers you: The opportunity to gain valuable, practical childcare experience, working with children aged 0-5 years in a nursery setting 'Off the job' learning time within your working week which will support your studies A childcare trainer/assessor from our in-house EduBase Training Academy of Excellence, who will visit you at the nursery on a regular basis to guide and direct you Group training sessions, with other apprentices from across our partnership, held at our Edubase Academy in Newport Pagnell; there are 11 sessions as part of the level 3 course A permanent contract subject to you successfully gaining your qualification, where after completion you will be appointed as a qualified Nursery Nurse within our partnership Training Outcome: A permanent contract subject to you successfully gaining your qualification, where after completion you will be appointed as a qualified Nursery Nurse within our partnership Longer term, as a level 3 qualified practitioner, you will be able to progress into roles such as Team Leader, Deputy Manager and Nursery Manager During your apprenticeship with us, you will benefit from: A ‘congratulations’ payment of £300 once you have successfully completed the level 3 apprenticeship The potential for an annual tax-free dividend payment ‘Recommend a friend’ bonuses of £1000 every time you successfully refer someone to join our partnership Childcare discount from day one; 75% for your children and/or 40% for your grandchildren Fully paid enhanced DBS check Complimentary breakfast, lunch and refreshments when you are at work 23 days of annual leave plus bank holidays and there is the option to buy and sell days Annual conference and awards event, at which individual and team achievements are recognised Please note, terms and conditions apply to some of our benefits and financial rewards.Employer Description:Employer Information At Childbase Partnership we have been delivering childcare excellence since 1989. Our mission is to give children the best possible start in life and instil a lifelong passion for learning. Across all 44-day nurseries, Head Office, and our EduBase Academy, our dedicated colleagues work together to create a lasting, positive impact in our local communities. We are determined to be excellent and constantly strive for the best outcomes, not only for the children in our care but for every colleague too. What makes us special? We are employee-owned: Every colleague is a partner with a voice, who helps drive our success; when we do well, we each receive an annual tax-free dividend. We are number 1: Ranked top of the Nursery World league tables for our Ofsted outcomes. We are community driven: Supporting causes close to our hearts, we’ve raised more than £3.5 million for charity. We are environmentally responsible: Building a greener tomorrow our nurseries all hold Green Flag awards and are powered by 100% renewable energy. We are invested in your development: Our commitment to delivering high-quality teaching and learning has established our academy, EduBase, as a trusted provider in the sector. Working Hours :You will work varied shifts, usually between the hours of 07:15 - 18:30, Monday - Friday, so you experience all aspects of the daily routine at nursery.Skills: Communication skills,Team working,Creative,Initiative,Non judgemental,Patience ....Read more...
Childcare Apprenticeship (level 3) - Orpington
As a childcare apprentice, your main responsibilities will be to: Work as part of a team to create and maintain safe and supportive learning environments across the nursery, plan and implement opportunities to enhance children’s development, and complete observations linked to the early year's curriculum Interact positively with all nursery users and work in partnership with colleagues and parents to ensure all children’s individual needs are met at all times whilst they are in your care adhere to nursery routines and policies and to seek guidance from your leadership team as required Successfully manage your time to ensure you submit your coursework by the deadlines set by your assessor/tutor Training:This apprenticeship will provide you with the opportunity to learn how to provide outstanding early years care and education. By the end of your apprenticeship with us you will gain: Level 3 Early years educator qualification; there may be an on-line assessment during our shortlisting stage to determine the right level of apprenticeship for you Appropriate functional skills qualifications in maths and English, if you do not already have equivalent qualifications in these subjects when you commence your apprenticeship A paediatric first aid qualification Our early years apprenticeship offers you: The opportunity to gain valuable, practical childcare experience, working with children aged 0-5 years in a nursery setting 'Off the job' learning time within your working week which will support your studies A childcare trainer/assessor from our in-house training EduBase Academy of Excellence, who will visit you at the nursery on a regular basis to guide and direct you Group training sessions, with other apprentices from across our partnership, held at our EduBase Academy in Newport Pagnell; there are 11 sessions as part of the level 3 course A permanent contract subject to you successfully gaining your qualification, where after completion you will be appointed as a qualified Nursery Nurse within our partnership Training Outcome:A permanent contract subject to you successfully gaining your qualification, where after completion you will be appointed as a qualified Nursery Nurse within our partnership. Longer term, as a level 3 qualified practitioner, you will be able to progress into roles such as Team Leader, Deputy Manager and Nursery Manager. When you join our partnership, you will be greatly rewarded with a range of benefits, which include: A ‘congratulations’ payment of £300 once you have successfully completed the level 3 apprenticeship The potential for an annual tax-free dividend payment ‘Recommend a friend’ bonus of £1,000 every time you successfully refer someone to join our partnership Childcare discount from day one; 75% for your children and/or 40% for your grandchildren Fully paid enhanced DBS check Complimentary breakfast, lunch and refreshments when you are at work 23 days of annual leave plus bank holidays and there is the option to buy and sell days Annual conference and awards event, at which individual and team achievements are recognisedPlease note, terms and conditions apply to some of our benefits and financial rewards Employer Description:Employer Information At Childbase Partnership we have been delivering childcare excellence since 1989. Our mission is to give children the best possible start in life and instil a lifelong passion for learning. Across all 44-day nurseries, Head Office, and our EduBase Academy, our dedicated colleagues work together to create a lasting, positive impact in our local communities. We are determined to be excellent and constantly strive for the best outcomes, not only for the children in our care but for every colleague too. What makes us special? We are employee-owned: Every colleague is a partner with a voice, who helps drive our success; when we do well, we each receive an annual tax-free dividend. We are number 1: Ranked top of the Nursery World league tables for our Ofsted outcomes. We are community driven: Supporting causes close to our hearts, we’ve raised more than £3.5 million for charity. We are environmentally responsible: Building a greener tomorrow our nurseries all hold Green Flag awards and are powered by 100% renewable energy. We are invested in your development: Our commitment to delivering high-quality teaching and learning has established our academy, EduBase, as a trusted provider in the sector. Working Hours :This is a full-time role, and you will work 37.5 hours a week throughout your apprenticeship. You will work varied shifts, usually between the hours of 07:15 - 18:30, Monday - Friday, so you experience all aspects of the daily routine at nursery.Skills: Communication skills,Team working,Creative,Initiative,Non judgemental,Patience ....Read more...
Childcare Apprenticeship (level 3) - Coventry
Work as part of a team to create and maintain safe and supportive learning environments across the nursery, plan and implement opportunities to enhance children’s development, and complete observations linked to the early years curriculum Interact positively with all nursery users and work in partnership with colleagues and parents to ensure all children’s individual needs are met at all times whilst they are in your care Adhere to nursery routines and policies and to seek guidance from your leadership team as required Successfully manage your time to ensure you submit your coursework by the deadlines set by your assessor/tutor Training:This apprenticeship will provide you with the opportunity to learn how to provide outstanding early years care and education. By the end of your apprenticeship with us you will gain: Level 3 Early years educator qualification; there may be an on-line assessment during our shortlisting stage to determine the right level of apprenticeship for you Appropriate functional skills qualifications in maths and English, if you do not already have equivalent qualifications in these subjects when you commence your apprenticeship A paediatric first aid qualification Our early years apprenticeship offers you: The opportunity to gain valuable, practical childcare experience, working with children aged 0-5 years in a nursery setting 'Off the job' learning time within your working week which will support your studies A childcare trainer/assessor from our in-house training academy of excellence, who will visit you at the nursery on a regular basis to guide and direct you Group training sessions, with other apprentices from across our partnership, held at our academy in Newport Pagnell; there are 11 sessions as part of the level 3 course A permanent contract subject to you successfully gaining your qualification, where after completion you will be appointed as a qualified Nursery Nurse within our partnership Level 2 Functional Skills in maths and English (if required) Training Outcome:A permanent contract subject to you successfully gaining your qualification, where after completion you will be appointed as a qualified Nursery Nurse within our partnership. Longer term, as a level 3 qualified practitioner, you will be able to progress into roles such as Team Leader, Deputy Manager and Nursery Manager. During your apprenticeship with us, you will benefit from: A ‘congratulations’ payment of £300 once you have successfully completed the level 3 apprenticeship The potential for an annual tax-free dividend payment ‘Recommend a friend’ bonuses of £1000 every time you successfully refer someone to join our partnership Childcare discount from day one; 75% for your children and/or 40% for your grandchildren Fully-paid enhanced DBS check Complimentary breakfast, lunch and refreshments when you are at work 23 days of annual leave plus bank holidays and there is the option to buy and sell days Annual conference and awards event, at which individual and team achievements are recognised Please note, terms and conditions apply to some of our benefits and financial rewards.Employer Description:Employer Information At Childbase Partnership we have been delivering childcare excellence since 1989. Our mission is to give children the best possible start in life and instil a lifelong passion for learning. Across all 44-day nurseries, Head Office, and our EduBase Academy, our dedicated colleagues work together to create a lasting, positive impact in our local communities. We are determined to be excellent and constantly strive for the best outcomes, not only for the children in our care but for every colleague too. What makes us special? We are employee-owned: Every colleague is a partner with a voice, who helps drive our success; when we do well, we each receive an annual tax-free dividend. We are number 1: Ranked top of the Nursery World league tables for our Ofsted outcomes. We are community driven: Supporting causes close to our hearts, we’ve raised more than £3.5 million for charity. We are environmentally responsible: Building a greener tomorrow our nurseries all hold Green Flag awards and are powered by 100% renewable energy. We are invested in your development: Our commitment to delivering high-quality teaching and learning has established our academy, EduBase, as a trusted provider in the sector. Working Hours :You will work varied shifts, usually between the hours of 07:15- 18:30 Monday- Friday, so you experience all aspects of the daily routine at nursery. Shifts to be confirmed.Skills: Communication skills,Team working,Creative,Initiative,Non judgemental,Patience ....Read more...
Childcare Apprenticeship (level 3) - Winchester -Maples
As a Childcare apprentice, your main responsibilities will be to: Work as part of a team to create and maintain safe and supportive learning environments across the nursery, plan and implement opportunities to enhance children’s development, and complete observations linked to the early years curriculum Interact positively with all nursery users and work in partnership with colleagues and parents to ensure all children’s individual needs are met at all times whilst they are in your care Adhere to nursery routines and policies and seek guidance from your leadership team as required Successfully manage your time to ensure you submit your coursework by the deadlines set by your assessor/tutor Training:This apprenticeship will provide you with the opportunity to learn how to provide outstanding early years care and education. By the end of your apprenticeship with us, you will gain: Level 3 Early Years Educator qualification, there will be an online assessment during our shortlisting stage to ensure a Level 3 apprenticeship is suitable for you Appropriate functional skills qualifications in maths and English, if you do not already have equivalent qualifications in these subjects when you commence your apprenticeship A paediatric first aid qualification Our early years' apprenticeship offers you: The opportunity to gain valuable, practical childcare experience, working with children aged 0-5 years in a nursery setting 'Off-the-job' learning time within your working week, which will support your studies A childcare trainer/assessor from our in-house EduBase Training Academy of Excellence, who will visit you at the nursery on a regular basis to guide and direct you Group training sessions, with other apprentices from across our partnership, held at our EduBase Academy in Newport Pagnell (there are 11 sessions as part of the level 3 course) A permanent contract subject to you successfully gaining your qualification, where, after completion you will be appointed as a qualified Nursery Nurse within our partnership Training Outcome: A permanent contract subject to you successfully gaining your qualification, where, after completion, you will be appointed as a qualified Nursery Nurse within our partnership Longer term, as a level 3 qualified practitioner, you will be able to progress into roles such as Team Leader, Deputy Manager and Nursery Manager When you join our partnership, you will be greatly rewarded with a range of benefits, which include: A ‘congratulations’ payment of £300 once you have successfully completed the level 3 apprenticeship The potential for an annual tax-free dividend payment ‘Recommend a friend’ bonus of £1,000 every time you successfully refer someone to join our partnership Childcare discount from day one; 75% for your children and/or 40% for your grandchildren Fully paid enhanced DBS check Complimentary breakfast, lunch and refreshments when you are at work 23 days of annual leave plus bank holidays and there is the option to buy and sell days Annual conference and awards event, at which individual and team achievements are recognisedPlease note that terms and conditions apply to some of our benefits and financial rewards Employer Description:Employer Information At Childbase Partnership we have been delivering childcare excellence since 1989. Our mission is to give children the best possible start in life and instil a lifelong passion for learning. Across all 44-day nurseries, Head Office, and our EduBase Academy, our dedicated colleagues work together to create a lasting, positive impact in our local communities. We are determined to be excellent and constantly strive for the best outcomes, not only for the children in our care but for every colleague too. What makes us special? We are employee-owned: Every colleague is a partner with a voice, who helps drive our success; when we do well, we each receive an annual tax-free dividend. We are number 1: Ranked top of the Nursery World league tables for our Ofsted outcomes. We are community driven: Supporting causes close to our hearts, we’ve raised more than £3.5 million for charity. We are environmentally responsible: Building a greener tomorrow our nurseries all hold Green Flag awards and are powered by 100% renewable energy. We are invested in your development: Our commitment to delivering high-quality teaching and learning has established our academy, EduBase, as a trusted provider in the sector. Working Hours :You will work varied shifts, usually between the hours of 7.15am - 6.30pm - Monday - Friday, so you experience all aspects of the daily routine at nursery.Skills: Communication skills,Team working,Creative,Initiative,Non judgemental,Patience ....Read more...
Early Years Apprenticeship
Purpose of post: To ensure a high standard of physical, emotional, social and intellectual care for all children in their care To ensure all children are safeguarded and their welfare and safety is promoted To give support to other team members within their immediate room and within the wider nursery To work as part of a team in order to provide an enabling environment in which all individual children can play, learn and develop Duties and responsibilities: Operate a programme of activities that meet the individual needs and interests of children in your area in conjunction with other team members To keep records of your key children’s development and learning journeys and share this with parents, carers and other key adults in the child’s life To follow the nursery safeguarding procedure to ensure all children are kept safe, well and secure Support all staff and engage in a good staff team Liaise with and support parents and other family members To be involved in out of working hours activities, e.g. training, monthly staff meetings, parent evening, fundraising events etc. To be flexible within working practices of the nursery. Be prepared to help where needed, including to undertake certain domestic jobs within the nursery, e.g. preparation of snack meals, cleansing of equipment etc. Work alongside the Manager and staff team to ensure that the nursery’s philosophy is fulfilled Read, understand and adhere to all policies and procedures relevant to your role as deemed appropriate by the Manager Liaising with practitioners to record accidents in the accident book correctly Ensure the Duty Manager has initialled the report before parents receives it Look upon the nursery, as a “whole” where can your help be most utilised Be constantly aware of the individual needs of all children Ensure someone known and agreed by the nursery and parent collects the child To respect the confidentiality of all information received Specific childcare tasks: The preparation and completion of activities to suit each individual child's stage of development and interests To develop your role within the team especially with regard as a key person To ensure that meal times are a time of pleasant social sharing Washing and changing children as required To ensure good standards of safety, hygiene and cleanliness are maintained at all times Ensuring a poorly child is kept calm and warm and management is notified immediately To develop and maintain strong partnerships and communications with parents/carers to facilitate day-to-day caring and early learning needs To ensure the provision of a high-quality environment to meet the needs of individual children regardless of any disabilities, family backgrounds or medical history To be aware of the high profile of the nursery and to uphold its standards at all times, both within work hours and outside Ensuring that the policies of the company are observed, and that good practices are encouraged, particularly in the areas of Health & Safety, Equal Opportunities, and confidentiality The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by the organisation which are relevant to your post within the company to meet the overall business objectives.Training: Level 2 Early Years Practitioner Apprenticeship Standard Functional skills in maths and English (if required) All training will be delivered on-line with 1:1 tutor support and independent learning Training Outcome: Possibility of securing a permanent position within the nursery on completion of the apprenticeship programme and progression to a higher-level qualification Employer Description:We are a family run business that opened in Bovingdon in 1998, since then we have opened 5 nursery settings and a term time only lodge based at The Grove hotel in Watford. We are OFSTED registered and have been awarded an Outstanding rating in some of our latest OFSTED reports. Our Leverstock Green nursery is located in Green Lane yet within a few minutes of the M1 and Maylands Gateway Retail Park, Hemel Hempstead. Our new nursery boasts stunning, light and airy rooms and a large all-weather outdoor garden. The day nursery has 80 places at any one time, catering for children from 3 months to 5 years old. We are open from 7.30am – 6.30pm all year round except for public bank holidays. Our enthusiastic and dedicated team provide fun and educational activities which are tailor made based on the children’s individual needs and interests. We strive to provide a welcoming, happy, safe and supportive atmosphere and develop well rounded, confident children, who learn to their full potential in an exciting, fun and enriching environment.Working Hours :All of our sites are open 7.30am - 6.30pm, Monday to Friday. Shifts will be discussed at interview.Skills: Communication skills,Attention to detail,Customer care skills,Number skills,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness ....Read more...
Degree Laboratory Apprentice Technician University of Liverpool
As a Degree Laboratory Apprentice Technician, you will support the delivery of laboratory services within the Institute spread across the University of Liverpool’s central city campus while studying towards a Level 6 Laboratory Scientist (Biosciences) degree. You will be part of a collaborative technical team based in multiple buildings, contributing to the safe and efficient operation of teaching and research laboratories. Your responsibilities will include: Maintaining clean, safe, and well‑equipped laboratory environments, including routine housekeeping, waste disposal, and equipment care. Assisting with the setup and clearing away of materials and reagents for undergraduate and postgraduate practical sessions, as well as for research laboratories, including preparing media, solutions, and basic experiments. Supporting class preparation, simple laboratory analyses, and routine technical tasks under supervision. Managing stock levels, handling deliveries, cataloguing samples, and supporting the organisation of laboratory assets. Assisting with health and safety procedures, including risk assessments, audits, and incident reporting, under supervision. Assisting with the updating of standard operating procedures and other relevant documentation, as required, with support from senior technical staff. Participating in wider University activities such as open days, outreach events, and sustainability initiatives (e.g., LEAF). Supporting field trips. Behavioural Expectations You will be expected to demonstrate a positive, proactive attitude and a willingness to learn. As part of a professional technical team, you should communicate clearly, follow instructions reliably, and take responsibility for your tasks. You will be trusted to work independently on routine duties, solve straightforward problems, and make minor decisions related to your work. A flexible approach to working hours may be required, and you should be ready to support others, challenge poor practices, and uphold the university’s values around safety, equality, and inclusion.Training:The Applied Biosciences Degree (Level 6) is delivered over 36 months. During this time, you will combine structured academic learning with practical, hands-on experience in a university laboratory environment. You will be allocated six hours per week during working hours to complete formal learning and training activities. This time may be used for online modules, virtual lectures, practical training sessions, assignments, portfolio development, reflective practice, or scheduled meetings with your academic tutor or apprenticeship coordinator. The remainder of your working week will be dedicated to on-the-job training, where you will apply scientific and technical skills in real laboratory settings, work alongside experienced technical staff, develop professional behaviours, and contribute to the operational delivery of laboratory services. Your progress will be supported through regular reviews, mentorship, and structured feedback, ensuring alignment with both academic and workplace expectations. Requirements: An individual must be: 18 years or older due to the nature of the role. You must have the right of abode and the right to work in the UK to qualify for funding. If you have the right of abode, you do not require a visa or electronic travel authorisation (ETA) to enter and work in the UK. You must not have any restriction on the length of time you may spend in the country. Proof of status will be required before the interview. Must not have a degree or higher in any subject. Previous Qualifications (Essential): 5x GCSEs with at least two in English Language and Mathematics at Grade C or 4 or above. Applicants should have a minimum of 104 UCAS tariff points, including: 3 A Levels (1 must be Grade C in Biology). Or BTEC Extended Diploma (Grade DMM) must include four good science modules with an emphasis on Biomedical Science. T Level Science with Merit. Important Information: To receive levy funding, an individual cannot be enroled in another apprenticeship concurrently with the new one. Training Outcome:You will obtain a Level 6 qualification in Biosciences and can apply to internal roles on completion of your programme.Employer Description:The University of Liverpool is a globally recognised, research-intensive institution and a founding member of the Russell Group. It delivers high-quality teaching and pioneering research across a broad range of disciplines, with a strong commitment to public engagement, innovation, and societal impact. The university maintains extensive partnerships with industry, healthcare, and academic institutions worldwide, and is known for its vibrant campus, inclusive culture, and world-class facilities. The Faculty of Health and Life Sciences is one of the university’s largest and most interdisciplinary faculties. It integrates education, research, and clinical practice across medicine, dentistry, psychology, veterinary science, public health, and life sciences. The faculty is structured to promote cross-disciplinary collaboration and translational research, addressing major health challenges and improving outcomes for individuals and communities. The Institute of Systems, Molecular and Integrative Biology (ISMIB) is a core research and teaching institute within the Faculty of Health and Life Sciences. It brings together expertise across molecular, cellular, and systems biology to advance understanding of biological processes in health and disease. ISMIB includes the following key academic units: · School of Biosciences · School of Pharmacy and Pharmaceutics · Department of Pharmacology and Therapeutics · Department of Biochemistry, Cell and Systems Biology · Department of Molecular and Clinical Cancer MedicineWorking Hours :35 hours per week, Monday to Friday, 9am to 5pm. Occasionally, you may be asked to support weekend open days, as well as field trips outside Liverpool. Time off in lieu (TOIL) will apply. This post is on-site and is not eligible for hybrid working.Skills: Communication skills,Attention to detail,Problem solving skills,Team working,Initiative,Time Management,Adaptabile,Professionalism,Resilience ....Read more...
Apprentice Exams and MIS Customer Service Administrator - HD
Your purpose: To undertake administrative and operational duties across the various departments within the MIS and Exams services To work within the MIS Directorate and operate flexibly with tasks as required, which will include travel to other sites, some evening and occasional Saturday working Provide a high level of customer service to stakeholders throughout the college In your role, you will be accountable for: Providing a high standard of data inputting and checking, including student enrolments, timetabling, and exams processes Working with the Funding Returns and Audit & Compliance teams to ensure data meets the collection requirements as specified by the college or funding agency Assisting with the collating and checking of evidence for both internal and external audits and compliance checks Maintaining effective filing systems, electronic and manual for the Directorate Working with the Student Records and curriculum administration teams to support the data and MIS requirements for curriculum and the wider college Working with the exams team to support the examination function within the college, including processing registrations, exam bookings, claims and invigilation Dealing with enquires and queries received, including telephone and in person from both internal and external customers Assisting and supporting in the production and maintenance of work instructions, guides and other documentation required around MIS processes and procedures Working flexibly across various departments and sites depending on workloads and time of year Working effective as both part of a team and as an individual in order to meet priorities and deadlines Providing a high standard of professionalism and customer service that positively reflects yourself, the Directorate and college There are things that we are all accountable for, whatever your role, these are: Embedding safeguarding into your/ your teams working practices and escalating any safeguarding concerns immediately in line with the College’s safeguarding policy Embedding Health and Safety best practices and ensuring a safe working environment for everyone within your area of responsibility, according to the Health and Safety at Work Act. Being a champion and advocate for Equality and Diversity throughout College Behaving in a manner that displays British values Being committed to reviews of your performance and your own Continuous Professional Development Any other duties commensurate with your role that may be required from time to time. As part of your contract of employment completion of the Apprenticeship Training Programme forms part of your duties as well as helping your personal and professional development; the requirements to complete the programme are as follows: Attend and be punctual for all induction sessions, lessons and work-based training/support sessions Complete all required assignments with by the required timeline Build up your portfolio of evidence on-going Access support from your tutor/assessor and your manager Training:Overview of Customer Service Level 2 Apprenticeship Standard: The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation Your core responsibility will be to provide a high-quality service to customers The standard covers the following: Knowledge: Knowing your customers Understanding the organisation Meeting regulations and legislation Systems and resources Your role and responsibility: Customer experience Product and service knowledge Skills: Interpersonal skills Communication Influencing skills Personal organisation Dealing with customer conflict and challenge Behaviours/Attitude: Developing self Being open to feedback Team working Equality - treating all customers as individuals Presentation - dress code, professional language Right first time You will complete an End Point Assessment this will involve the following: Showcase/Portfolio Interview Practical Observation Professional Discussion You are given time off, one day per week to study; you are required to attend Kirklees College, Huddersfield Centre, you will also attend other meetings via Teams to complete work for your apprenticeship. The study day is a Wednesday.Training Outcome:There may be an opportunity for a full-time job opportunity at the end of the apprenticeship, subject to satisfactory employment and completion of the apprenticeship and if there is a role available.Employer Description:Our mission is creating opportunities, changing lives and this is at the heart of everything we do. The college has a common set of values for both students and staff: Kindness, Unity and Excellence, and they define how we behave and interact with each other. Kirklees College is a uniquely vocational college whose student community reflects the diversity of the local area. We offer inspirational teaching in industry standard, state-of-the-art facilities and ensure curriculum is developed with employers to enable students to progress. At Kirklees College we aim to foster an honest and compassionate approach to ourselves, our people and environment, develop a shared purpose across our community, and set a culture of high aspiration, expectation and success. We strive to be ahead of the curve in our approach to teaching and learning and be a first-choice provider for students and industry alike. With over 10,000 students on full-time and part-time courses, and apprenticeships, we provide seven bespoke centres across the Kirklees region, from two main centres based in Dewsbury and Huddersfield, and dedicated learning centres for Animal Care, Construction, Engineering, Process Manufacturing and Higher Education.Working Hours :Monday to Friday - you may have to work across other centres and also work some evenings/weekends to cover open evenings/enrolment. Exact working hours TBC.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative,Non judgemental,Excellent Attendance,Excellent Timekeeping ....Read more...
Apprentice Customer Service Administrator - (SEND Team)
In the first instance, your duties and responsibilities are listed below, including the critical success factors relating to the post. As the needs of the college change, you will be expected to take on or drop responsibilities as directed by the Line Manager. Critical Success Factors: Maintenance of records and relevant systems Completing relevant documentation Handling, managing and producing accurate data and reports Liaising with relevant internal and external contacts and departments High functioning ability in the use of Microsoft Office Suites Role Specific Responsibilities: Day-to-day SEND administration Monitoring or/and sending of documentation relating to EHCP annual reviews Monitoring and responding to the SEND email inbox Other Duties and Responsibilities: General administrative duties as required by the department and manager. (Filing, scanning, postal distribution) Efficient organisation of admin processes and procedures in relation to SEND Proficient use of Microsoft Office and Outlook Dealing with requests for information Filing and recording of confidential data and records General Duties and Responsibilities: The post holder is required to: Perform their duties in accordance with the college’s Equality Policy, undertaking mandatory training as required by the college. Show a commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults, undertaking mandatory training as required by the college Perform his/her duties in a manner that respects British values, including individual liberty and mutual respect and tolerance of different faiths and beliefs Demonstrate a commitment to the college’s values and behaviour of Excellence, Integrity, Equality, Respect, Care, Efficiency, and Innovation Ensure the health and safety of all staff and resources within his/her area(s) of responsibility, i.e. delegated responsibility in relation to the nature of the post holder’s duties and personal responsibilities as per Sections 7 and 8 of the Health and Safety at Work Act 1974 Participate in the college’s Performance Management Review Scheme Undertake Continuous Professional Development (CPD) relevant to his/her post Demonstrate core competencies as required by the role Demonstrate commitment to the college’s whole organisational approach to improving standards of literacy, numeracy, and language in line with the national Skills for Life Strategy and the college’s in-house Skill Up programme Perform any other duties as may be reasonably required from time to time by the Principal and Chief Executive, through the LDD Team Leader As part of your contract of employment, completion of the Apprenticeship Training Programme forms part of your duties as well as helping with your personal and professional development; the requirements to complete the programme are as follows: Attend and be punctual for all induction sessions, lessons and work-based training/support sessions Complete all required assignments with by the required timeline Build up your portfolio of ongoing evidence Access support from your tutor/assessor and your manager Training:Overview of the Customer Service Level 2 Apprenticeship Standard. The role of a customer service practitioner is to deliver high-quality products and services to the customers of their organisation. Your core responsibility will be to provide a high-quality service to customers. The standard covers the following: Knowledge: Knowing your customers Understanding the organisation Meeting regulations and legislation Systems and resources Your role and responsibility Customer experience Product and service knowledge Skills: Interpersonal skills Communication Influencing skills Personal organisation Dealing with customer conflict and challenge Behaviours/Attitude: Developing self Being open to feedback Team working Equality – treating all customers as individuals Presentation – dress code, professional language “Right first time” You will complete an End Point Assessment. This will involve the following: Showcase/Portfolio Interview Practical observation Professional discussion You are given time off, one day per week, to study; you are required to attend Kirklees College, Huddersfield Centre. You will also attend other meetings via Teams to complete work for your apprenticeship. The study day is a Wednesday.Training Outcome:There may be an opportunity for a full-time job opportunity at the end of the apprenticeship, subject to satisfactory employment, and completion of the apprenticeship and if there is a role available.Employer Description:Our mission is creating opportunities, changing lives and this is at the heart of everything we do. The college has a common set of values for both students and staff: Kindness, Unity and Excellence, and they define how we behave and interact with each other. Kirklees College is a uniquely vocational college whose student community reflects the diversity of the local area. We offer inspirational teaching in industry standard, state-of-the-art facilities and ensure curriculum is developed with employers to enable students to progress. At Kirklees College we aim to foster an honest and compassionate approach to ourselves, our people and environment, develop a shared purpose across our community, and set a culture of high aspiration, expectation and success. We strive to be ahead of the curve in our approach to teaching and learning and be a first-choice provider for students and industry alike. With over 10,000 students on full-time and part-time courses, and apprenticeships, we provide seven bespoke centres across the Kirklees region, from two main centres based in Dewsbury and Huddersfield, and dedicated learning centres for Animal Care, Construction, Engineering, Process Manufacturing and Higher Education.Working Hours :Monday – Friday – hours to be confirmed (TBC) – You will be required to work across all of our centres, which are located in Huddersfield and Dewsbury.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative,Non judgemental,Patience,Excellent timekeeping,Excellent attendance ....Read more...