Receptionist Apprentice

Telephone Duties:

Making appointments and signposting patients to appropriate services Taking requests for prescriptions/passing on relevant information to prescription clerk Giving out results under guidance Ambulance transport bookings Home visit requests Deal with general enquiries and complaints Contact patients as directed Contact other providers as directed

Reception Duties:

Register new patients and temporary residents Greet and direct patients and visitors Making appointments and signposting patients to appropriate services Handing out prescriptions or other documents Managing online requests from patients Ensure outstanding queries are explained and handed over to next shift, as necessary Respond to needs of the clinical team Collect payments from patients for non-NHS services Ensure all paperwork is ready and available for patients to use Deal with general enquiries and complaints

Filing:

Pulling Lloyd George envelopes when requested by doctors, then filing away

Prescriptions (when Prescription Clerk not available/directed by Prescription Clerk):

Dealing with requests for repeat prescriptions Raising prescriptions as per Practice protocols Dealing with queries relating to repeat prescriptions

General:

Input and extract information from Practice computer system Observe health and safety guidelines at all times Follow confidentiality and GDPR legislation at all time General housekeeping (e.g. keeping reception and waiting areas tidy) Attend and contribute to relevant meetings Complete all appropriate training Follow all guidelines relating to Infection Control as per Infection Control Lead Any other reasonable duties as necessary

Training:

If successful in being offered this position you will be enrolled onto the Business Administrator level 3 apprenticeship programme. 

Your training will be provided by EMA Training through online sessions and you will cover the below modules: 

Business Fundamentals Communications and Stakeholder Engagement Operations and Document Management IT Systems and Digital Competency Planning, Prioritisation and Project Support Decision Making and Process Improvement Professionalism and Personal Development 
 

Upon completing the required content, you will enter your end point assessment, where you will be assessed through a knowledge test, project presentation and professional discussion. 

Training Outcome:

Opportunity for a full time position within the team upon completion of the apprenticeship programme

Employer Description:

At The Oaks Medical Centre we have the patients’ needs at the heart of everything we do.  We are a dynamic team who are dedicated to excellence and offering the highest standard of patient centred healthcare. We believe in providing high quality care to our patients with a wide range of medical services on offer.

Working Hours :
Monday to Friday, 9am to 5pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Logical,Team working,Initiative,Non judgemental,Patience