Data & Learning Resources Administrator Apprentice

Data Management & Reporting

Maintain and update learner and apprentice records on the PICS system (including pre-apprentice and apprentice data) Update and manage internal spreadsheets and databases with current, accurate information Extract, evaluate and present data findings to support operational or learning decisions Produce regular reports for internal teams and stakeholders Digital Learning Support (Moodle) Work with the Resource Manager to research and add new learning resources to the Moodle platform, including content, images and videos Create and upload quizzes, questionnaires and interactive activities to enhance learner engagement Ensure all Moodle resources are formatted correctly, accessible and aligned with learning objectives Troubleshoot basic content issues and assist learners with access queries Learner Feedback & Evaluation Collect learner feedback from a variety of sources (surveys, quizzes, Moodle analytics, Kahoot sessions, etc.) Analyse feedback to identify trends, strengths, and areas for improvement Prepare feedback summaries and reports for internal use Support the Resource Manager with implementing improvements based on findings Administrative Support Assist with general office and administrative tasks, including record filing, correspondence, scheduling, and coordination Support the set-up of events, presentations or learner activities when required Maintain professional documentation and update folders or systems as directed Adhere to privacy, data protection and safeguarding policies in all administrative duties Communication & Collaboration Work collaboratively with internal teams, trainers, assessors and external stakeholders Communicate effectively with learners to support access to learning materials and resolve queries Represent the organisation professionally at all times in written and verbal communications

Training:
An apprenticeship includes regular training at Protocol Consultancy Services in Birmingham (B3 2NH) with the training organisation English and maths Functional Skills (if applicable) Minimum of 6 hours off-the-job training per week at employer premises One day per month training at Protocol Consultancy Services in Birmingham City Centre

Training Outcome:
Business Administrator Level 3 or Digital Support Technician apprentice at Protocol Consultancy Services

Employer Description:

We are an approved Work-Based Training Provider for the Department for Education. PCS is part of the Protocol Group of Companies and is a trading name of Transworld Publications Services Ltd. We deliver training across the West Midlands.

Working Hours :
Monday to Friday 8am to 4pm 30 minutes unpaid lunch break

Skills: