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Assistant Manager, Ride Operations
Who we are…The PNE is an iconic institution in BC, famous for bringing generations of people together to celebrate and build memories. This 116-year-old, non-profit organization generates revenue through four activity streams: the 15-day annual summer Fair which averages 800,000 guests each year, Playland amusement park which welcomes 375,000 guests annually including Fright Nights, year-round events including concerts, trade shows and film, cultural and community events. The fourth activity stream is park care and facility maintenance. The PNE is proud of the work it does at Hastings Park and has a vibrant team that is passionate about events, guest experience and being the best, we can be.We are seeking a hard-working individual that has a passion for the Ride Attractions / Entertainment industry. Working with a team of assistant managers, this role will oversee the Ride Operations team, which includes a staffing compliment of approximately 300 seasonal staff. This role works under the direction of the Manager, Guest Experience and Playland Operations.Our ideal candidate is an individual that possesses a strong work ethic and is highly organized with the ability to multi-task in a fast paced and time sensitive environment. They also have a passion for managing employees and employing and maintaining safety standards.Why join our Team? Exhilarating and fun-loving cultureFlexible work environmentStaff discountsOpportunity to create lasting memories and relationships! What will you do?In your role as Assistant Manager, Ride Operations, your primary accountabilities will be to: Collaborate with the Assistant Manager, Ride Operations & Guest Experience and a team of seasonal Assistant Managers to complete departmental projects and operational initiatives.Support the training, onboarding, scheduling, and performance management of Ride Operations employees.Ensure compliance with all safety requirements and standards, including WorkSafeBC, Technical Safety BC, ASTM F770, “Safe Ride, Every Ride” standards, applicable legislation, and company policies across Playland and Summer Fair.Assist with park setup, preparation, and readiness in advance of the Playland season and annual Summer FairOversee and monitor day-to-day ride operations while acting as Manager on Duty, ensuring operator and guest safety.Address and resolve guest concerns while ensuring ride operations staff meet established standards for cleanliness, grooming, efficiency, and customer service.Enforce departmental “Safe Ride, Every Ride” standards related to safety, efficiency, guest experience, and communication.Support the hiring, pre-season, and in-service training, scheduling, auditing, and coaching of up to 300 seasonal staff and supervisors.Assist with employee engagement and performance management in collaboration with the Human Resources Department, including investigations and disciplinary processes.Support the development of the Ride Operations leadership team, including Supervisors, Specialist Trainers, and seasonal staff.Maintain accurate records and reporting through ride operations software, including training and certification tracking, checklist management, deficiency reporting, and task assignment.Monitor and maintain timely, professional correspondence with department staff, management, and external stakeholders.Build and maintain effective working relationships with superiors, subordinates, and the public.Continuously review and update training manuals and safety checklists based on operational needs and regulatory changes.Manage documentation and regulatory requirements for third-party external ride operators (Fair).Maintain accurate ridership reports to track ride efficiency and throughput.Provide recommendations to improve operational efficiency within the Ride Operations department.Provide recommendations regarding maintenance and proper operation of ride-related equipment.Participate in departmental and operational meetings and contribute to special projects as required.Perform other related duties as assigned. What else? Must have a strong background of experience within the hospitality/tourism industry operations.Past experience in amusement park ride operations and knowledge of attraction rides safety and associated regulatory requirements are considered an asset.Applied knowledge of related legislation such as OH&S regulations, WorksafeBC, Technical Safety BC and ASTMF770 is an asset.2-5 years of progressively responsible experience in a leadership capacity; preferably as an Assistant Manager or senior supervisor, supervising and providing direction to a large team.Excellent communication, interpersonal, supervisory and leadership skills.Ability to effectively communicate with staff and other department managers, external contractors, regulatory bodies etc.Strong analytical and organization skills are essential.Ability to work independently, under pressure and manage various projects within tight deadlines with a safety-first mind-set.Experience with Microsoft Office is an assetBackground working within a unionized environment is considered an asset.Ability to work extended hours (including late nights and/ or early mornings), evenings and most weekends required; this position is a full-time, event based position, and hours of work vary accordingly, shifts during Playland average 8.5hrs/day with potential for longer days required throughout the season.Full availability for all 15 operational days of the annual summer fair, working minimum of 10hrs/day during Fair is required.Physical ability to spend a large part of the work day outdoors, climbing, walking and standingSuccessful candidates must undergo a Criminal Record Check. Who are you? Proactive leader, with a passion for employee engagement with guest-centric outlook.Passionate about creating safe, memorable experiences.Passionate about coaching and mentoring new and young workersSkillful, resolution driven communicatorCollaborative and results-oriented team player.Committed to striving for excellence. Where and when to APPLY? Applications can be submitted via the PNE website at www.pne.ca/jobs and will be accepted until the role is filled. Additional Information The PNE's compensation offerings are in alignment with a pay-for-performance pay philosophy that recognizes individual, and teamwork performance. The role is a seasonal position with a typical salary range of $22 - $23 per hour. The starting salary will be based on the successful candidate’s competencies, including but not limited to knowledge, skills, experience, and internal pay structures. As a part of the PNE's total compensation package, this position may be eligible for other benefits subject to program eligibility requirements. The PNE is proud to be an equal opportunity employer, committed to creating an inclusive workforce that reflects the diverse community we proudly serve. All applicants will receive consideration for employment without regard to race, colour, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, disability, or age. If you require any support or accommodations throughout any stage of the recruitment process, please contact the People & Culture Department at hr@pne.ca. ....Read more...
Level 3 Advanced Apprenticeship - Maintenance Halewood
During your apprenticeship, you’ll spend a significant portion of your first year at North West Training Council (NWTC) in Liverpool (L5 9RJ). Your typical hours at the training provider will be from 8:30AM to 4:30PM Monday - Thursday and reduced hours on Friday's; you will receive a confirmed timetable upon joining us. Here you’ll be assigned a Technical Training Manager and a JLR early careers cohort leader to support you throughout your apprenticeship journey. Year 1 - Foundation Phase - In your first year, you'll focus on building your foundational knowledge of engineering and essential workplace competencies to ensure safety. You’ll spend time in workshops developing practical skills such as welding, electrical installation, milling, and fault finding. You’ll also take part in regular plant placements where you’ll have the opportunity to apply these newly acquired skills in a real-world environment. You’ll also begin studying your Level 3 BTEC qualification. Year 2 - Academic Knowledge and Skills Development - In your second year, you’ll divide your time between your workplace and your training provider, spending four days on plant and one day at North West Training Council each week. During this time, you’ll continue your Level 3 BTEC qualification and put your academic knowledge into action while working on site. Year 3 - Academic Knowledge and Competence Development - You’ll divide your time between your workplace and your training provider, spending four days on plant and one day at North West Training. Council each week. You’ll continue working towards your BTEC qualification, focusing on developing your skills beyond the basics and working on real-world projects on-site at JLR. Year 4 - Continuation of Competence Development and End Point Assessment - In your final year, you’ll complete your apprenticeship and prepare for your End Point Assessment, supported every step of the way by your Early Careers Cohort Leader. Please note the delivery structure may be subject to change and will be confirmed upon joining us.Training:Mechatronics Maintenance Technician Level 3. This is an exciting time to join Halewood, as we develop the new generation of electric cars. This landmark launch will bring together diverse technologies to realise our innovative Electrical Modular Architecture (EMA) platform - and you will play your part in making it happen and delivering our new Modern Luxury vehicles. Halewood is home to the iconic Range Rover Evoque and Discovery Sport and is central to our manufacturing operations. Whether you focus on Press, Body in White, Paint, Trim and Final, or Estates, you will experience the end-to-end production of our vehicle Press Shop: Vehicle production starts in our press shop where innovation and continuous improvements are at the heart of everything that we do. Working in the Press shop, you will become a Mechatronics Maintenance Technician working on a range of facilities including state of the art Press Lines and a high level of Automation and robotics. You will be responsible for maintaining all Press facilities which include Servo Presses, Hydraulic Presses, Cranes and Conveyor systems to ensure our manufacturing operation runs smoothly To support our in-house machine wellness strategy, you will be involved in undertaking major strip down, refurbishment and repair activities to improve equipment availability and performance. In addition, you will use your problem-solving skills to carry out proactive preventative and predictive maintenance; as well as diagnose and fix faults on complex machinery and equipment. Body-in-White (BiW): As a Body Construction Maintenance Technician, you will be part of a large maintenance team responsible for the day to day running and maintenance of a heavily automated facility with over 800 robots. You will be carrying out preventative and predictive maintenance tasks whilst having the opportunity to develop your skills in a wide range of technical equipment including Robotics, PLC’s, Electrical controls, and a wide range of industry leading joining technologies such as servo welding, Laser welding, riveting and sealing technologies Paint: Producing modern luxury surface finishes to our customers requires a keen focus from our Maintenance teams in Paint operations. You will be part of our team carrying out preventative, predictive, and planned activities to ensure our automation facilities deliver consistently on a daily basis. You will also be involved in a reactive role where immediate response investigation is required to ensure continuity of Production. Problem solving skills will be fundamental to your approach. There will be opportunities to extend your multiskilled training in areas such as PLC programming, Robot programming and servicing, Electrical controls, Mechanical servicing, variable speed motor control, chemical & material dosing and pump technology Trim and Final (T&F): Being part of the T&F Maintenance and Technical team, you will be part of a group of skilled people that maintain and improve highly technologic equipment with a diverse range of functionality. There are over 100 different pieces of technology from Robot cells, Laser Markers, Conveyor PLC’s through to Fluid Filling equipment, vehicle validation testing rigs and water test facility. Problem solving and self-motivation is key to ensure you succeed in this fast-paced environment. The painted body shell comes to life in Trim and Final and finally becomes the modern luxury vehicle for the customer. You will be part of a self-driven and diverse team with the shared objective to deliver the customer vehicle to the right quality, in the expected timeframe Training Outcome: Qualified Maintenance Technician. Step into a skilled role supporting the maintenance of complex automated systems across Press, Body-in-White, Paint, or Trim & Final Senior Maintenance Technician. Take on more advanced diagnostics, tackle higher‑level maintenance challenges, and support junior technicians Technical Specialist. Build deep expertise in areas such as robotics, PLCs, servo systems, automation, or high‑precision manufacturing equipment Team Leader or Supervisor. Lead a team of technicians, coordinate maintenance activity, and play a key role in supporting production delivery Manufacturing or Maintenance Engineer. Progress into engineering roles focused on problem‑solving, continuous improvement, new technology introduction, and long‑term maintenance strategies Cross-functional opportunities across JLR. Move into wider areas such as Manufacturing Engineering, Launch, Estates, Facilities, Quality or Technical Support Employer Description:LIVE THE EXCEPTIONAL WITH SOUL We are the proud creators. The curious minds. Inspired to create unique vehicles, to realise our vision of modern luxury. We work as one. Shaping the future. Motivated by a love for our customer. United by a deep admiration for each other. Our sense of integrity and our spirit of excellent empowers us. Our ambition to grow. Our passion to chart new landscapes of innovation, encourages us to dream. It’s what drives us. To be visionaries. To be creators.Working Hours :Your typical hours at the training provider will be from 8:30AM to 4:30PM Monday - Thursday and reduced hours on Friday's; you will receive a confirmed timetable upon joining us.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Analytical skills,Logical ....Read more...
Assistant Manager, Guest Experience
Who we are… The PNE is an iconic institution in BC, famous for bringing generations of people together to celebrate and build memories. This 116 year old, non-profit organization generates revenue through four activity streams: the 15 day annual summer Fair which averages 800,000 guests each year, Playland amusement park which welcomes 375,000 guests annually including Fright Nights, year-round events including concerts, trade shows and film, cultural and community events. The fourth activity stream is park care and facility maintenance. The PNE is proud of the work it does at Hastings Park and has a vibrant team that is passionate about events, guest experience and being the best we can be. We are looking for two (2) passionate and enthusiastic leaders that will join us in supporting the site's guest experience. Our ideal candidate is an individual that has a passion for event operations and experience in guest experience operations and training, leading to a high degree of continuity across multiple sites or venues. This role will work out of Playland Administration, with a focus on the PNE's guest experience across Playland, Fair, Fright Nights and some Year Round Events. Why join our Team? Exhilarating and fun-loving culture Flexible work environment Staff discounts Opportunity to create lasting memories and relationships! What will you do? In your role as Assistant Manager, Guest Experience, you will work with the Manager and team of seasonal Assistant managers to set the tone for employee development and all guest facing interactions on the PNE site, including: Playland, Summer Fair and Fright Nights, with potential to support the Guest Experience team at Year Round Events. Playland Operations Support in pre-season set up, park readiness, administration requirements, employee onboarding and team training. Work with your fellow assistant managers to support daily operations of the Guest Experience team, managing day to day Playland operations of Guest Experience team in the capacity of Manager on Duty and onsite management support as scheduled. This is an events based position and hours of work vary accordingly (evenings/ weekends and early mornings). Work closely the Guest Experience management team to provide direction, feedback, mentorship and employee growth to a team of approximately 80 seasonal attendants and supervisors. With your fellow assistant managers, support training, scheduling, payroll, progressive discipline and ongoing performance reviews and coaching of Guest Experience team members. Support Standard Operating protocols to heighten staff awareness of Playland's Guest Experience policies and procedures. Support team with guest ticket sales and resolution, conflict resolution, gift card sales, BBQ and birthday party hosting, and more! First level of technical support: computers, printers, and various POS systems Work closely with management to establish protocols and scripting for responses to Guest inquiries (through but not limited to the following channels: reception, e-mail, phone calls and on-site interactions). Support existing and creation of standard operating procedures for site-wide in-bound Guest inquiries and coordinate/manage all responses. Assisting with guest resolution conversations and finding appropriate solutions that benefit both the guest and the PNE Perform other duties as required. Fair & Festival Operations Assist with set up, readiness, administration requirements, employee onboarding and team training in advance of annual summer fair. Manage day to day operations during our annual Fair and Festivals (including summer fair and fright nights). Full availability for all 15 operational days of summer fair, working 10hrs/day required. Support daily operations of the Guest Experience team throughout the Fairs and Festivals calendar in the capacity of Manager on Duty. With your fellow assistant managers, support hiring, training, scheduling, payroll, progressive discipline and ongoing performance reviews and coaching of Guest Experience Fair team members. Work closely the Guest Experience management team to provide direction, feedback, mentorship and employee growth to a team of approximately 100 seasonal attendants and supervisors. Support established protocols and procedures to heighten staff awareness of event specific details. Support team with guest ticket resolution, conflict resolution, gift card sales, sitewide lost and found, lost person command center, private BBQ event hosting, and more! First level of technical support: computers, printers, various POS systems, etc. Work closely with management to establish protocols and scripting for responses to Guest inquiries (through but not limited to the following channels: reception, e-mail, phone calls and on-site interactions). Support existing and creation of standard operating procedures for site-wide in-bound Guest inquiries and coordinate/manage all responses. Assisting with guest resolution conversations and finding appropriate solutions that benefit both the guest and the PNE Perform other duties as required. What else? Ability to work extended hours (including late nights and/ or early mornings), evenings and most weekends required; this position is a full-time, event based position, and hours of work vary accordingly, shifts during Playland and Fright Nights average 8.5hrs/day with potential for longer days required throughout the season. Full availability for all 15 operational days of the annual summer fair, working minimum of 10hrs/day during Fair is required. Must be comfortable leading a large team of staff (approximately 30-60 staff/day) in an people-centric, high capacity, environment. Must have a strong background with guest experience delivery and be comfortable communicating with guests both in person, via e-mail, and over the phone. 2-5 years of progressively responsible experience in a leadership capacity; preferably as an Assistant Manager or senior supervisor, supervising and providing direction to a large team (temporary, part time, seasonal, etc.). Previous experience working in the hospitality, tourism or sports industries is preferred. Diploma, Certificate, or degree in a relevant discipline, an equivalent combination of education & experience, or current enrollment in a relevant program is an asset. Ability to foster collaborative and effective working relationships with all staff on-site. Experience developing standardized manuals and operating procedures. Strong planning, organizational, and administrative skills. Excellent communication, interpersonal, supervisory, leadership and staff development. Ability to function independently and under pressure, and ability to manage various projects at the same time. Knowledge of the event industry is considered an asset. Background working within a unionized environment is considered an asset. Successful candidates must undergo a Criminal Record Check. Who are you? Proactive leader, with a guest-centric outlook. Passionate about creating memorable experiences. Passionate about coaching and mentoring new and young workers Skillful, resolution driven communicator Collaborative and results-oriented team player. Committed to striving for excellence. Where and when to APPLY? Applications can be submitted via the PNE website at www.pne.ca/jobs and will be accepted until the role is filled. Additional Information The PNE's compensation offerings are in alignment with a pay-for-performance pay philosophy that recognizes individual, and teamwork performance. The role is a seasonal position with a typical salary range of $22 - $23 per hour. The starting salary will be based on the successful candidate's competencies, including but not limited to knowledg ....Read more...