Develop relationships with customers (internal/external)
Ensure all customer enquiries are responded to promptly and professionally
Adhere to Customs Compliance procedures and documentation
Ensure each ‘Job File’ is fully and accurately completed
Work with Carriers and Handling Agents to resolve exceptions and discrepancies as they arise
Work with DGF departments on Air or Air freight planning and coordination
Liaise with DGF Transport & Warehouse teams on Air or Air freight planning and coordination
Liaise with overseas offices on Air or Air freight planning and coordination
Maintain mandatory milestones through the Company's Freight Forwarding system
Use Company systems to create, manage and maintain the movement of freight
Update the Company’s customer complaints system with all required inputs
Ensure that all interactions are compliant with DPDHL Code of Conduct and other compliance requirements e.g. anti corruption.
Contribute to the ‘First Choice’ continuous improvement program
Participate in Monthly Team briefing sessions and weekly performance dialog meetings
Complete all statutory and mandatory training as and when required
Training:On the job training delivered by the employer.
Apprentices without Level 2 English and maths will need to achieve this level prior to taking the end point assessment. For those with an education, health and care plan or a legacy statement, the apprenticeships English and mathematics minimum requirement is Entry Level 3.
Allocation of an apprenticeship delivery coach who will carry out regular training.
Assessment and support visits to ensure you acquire new learning, knowledge skills and behaviours in order to progress and develop.Identify, track and support 6 hours off the job training activities.
Quarterly formal progress review meetings, identifying learning achievements and next steps.Training Outcome:The Apprenticeship will initially be a 24 month Fixed Term Contract (FTC), with the aim that Apprentices either move onto a further Apprenticeship or a permanent role within the business – subject to a suitable vacancy being available and in line with the selection process for the role. Employer Description:DHL Global Forwarding (DGF) is one of the five DHL divisions within DPDHL Group. DGF UK specialise in shipping freight by air and sea. We are the world and UK market leader for airfreight and number two for ocean freight. At DGF we have over 30,000 employees working across more than 200 countries. In the UK we have over 1,000 colleagues working across office, warehouse and transport roles. We collect, store and deliver the goods and handle customs formalities.Working Hours :Monday to Friday, 9.00am - 5.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Team working....Read more...
Key Activities:
Handles cargo movement and assists in daily warehouse operations; complying with regulations and internal procedures, and updates shipment status accordingly
Performs loading and unloading of trucks or containers
Can be involved in handling special cargo movements including perishable goods, dangerous goods, IT equipment etc
Processes Ocean or Air Freight (packing and/or cargo), e.g. marking, neutralisation, labelling, sorting, etc.
Supports Handling Team Leader to meet operational targets
Helps to ensure contractor adherence to quality procedures
Maintains pro-active communication/relationship with both peers and customer’s trucker
Attends to daily inbound/outbound activities of the warehouse
Records all inbound/outbound deliveries
Conducts random physical (pre-)inspections of the inbound/outbound cargo
Maintains cleanliness and orderliness of the warehouse
Observes and follows strictly the warehouse safety and security policy and procedures
Observes proper use of warehouse tools and equipment
Reports any incident inside the warehouse
Participates in the regular cycle counting activities
Maintains good transaction files of the warehouse
Forklift licence training
Training:Supply Chain Warehouse Operative Level 2.
On the job training delivered by the employer
Apprentices without Level 2 English and maths will need to achieve this level prior to taking the end point assessment
For those with an education, health and care plan or a legacy statement the apprenticeships English and mathematics minimum requirement is Entry Level 3
Allocation of an apprenticeship delivery coach who will carry out regular training
Assessment and support visits to ensure you acquire new learning, knowledge skills and behaviours in order to progress and develop
Identify, track and support 6 hours off the job training activities
Quarterly formal progress review meetings, identifying learning achievements and next steps
Training Outcome:The apprenticeship will initially be a 15-month Fixed Term Contract (FTC), with the aim that apprentices either move onto a further apprenticeship or a permanent role within the business - subject to a suitable vacancy being available and in line with the selection process for the role.Employer Description:DHL Global Forwarding (DGF) is one of the five DHL divisions within DPDHL Group. DGF UK specialise in shipping freight by air and sea. We are the world and UK market leader for airfreight and number two for ocean freight. At DGF we have over 30,000 employees working across more than 200 countries. In the UK we have over 1,100 colleagues working across office, warehouse and transport roles. We collect, store and deliver the goods and handle customs formalities.Working Hours :Monday - Friday, 2.00pm - 10.00pm. Including 1-hour break.Skills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Team working,Initiative,Ability to prioritise workload....Read more...
Air Import OperatorHounslow, TW4 £14.00 per hourFull-Time | 4 on 4 off | 7:00am – 7:00pmJoin a Global Leader in LogisticsCentric Talent is currently recruiting for an experienced Air Import Operator to join our client's busy Air Operations team based at their Heathrow Gateway in Hounslow (TW4).Our client is one of the world's leading logistics providers, operating in over 170 countries with more than 110,000 employees across 1,300 locations worldwide. They deliver innovative supply chain solutions across air, ocean, road and contract logistics, placing customer service and operational excellence at the heart of everything they do.This is an excellent opportunity for an experienced Air Import professional to join a global organisation offering a fast-paced and rewarding working environment.The RoleAs an Air Import Operator, you will play a key role in coordinating international import shipments, ensuring documentation is completed accurately, customs requirements are met, and customers receive a first-class service throughout the shipping process.Key ResponsibilitiesCoordinate and manage air import shipments from arrival through to final deliveryPrepare and process Air Waybills (AWBs), customs entries and all required import documentationEnsure all customs documentation is completed accurately and in line with current regulationsLiaise with customers, airlines, overseas agents and internal departments to provide shipment updatesTrack and monitor import shipments, resolving any issues quickly and professionallyMaintain accurate shipment records and operational dataEnsure compliance with customs legislation, aviation security requirements and company proceduresDeliver excellent customer service while managing multiple shipments and deadlinesWhat We're Looking ForWe're looking for an experienced Air Import professional who enjoys working in a fast-paced freight forwarding environment.Essential Skills & ExperiencePrevious experience within Air Freight Import OperationsGood understanding of import procedures and customs documentationStrong organisational and time management skillsExcellent communication and customer service skillsAbility to prioritise workload and solve problems efficientlyExperience using CargoWise would be advantageousAVSEC (Warehouse & Transport) qualification is desirableHigh level of accuracy and attention to detailWorking Hours4 on, 4 off shift pattern7:00am – 7:00pmFull-time positionWhat's on Offer?£14.00 per hour4 on, 4 off shift pattern offering an excellent work-life balanceOpportunity to work for a globally recognised logistics organisationFriendly, supportive and professional team environmentCareer development within a leading international logistics businessIf you have previous Air Import experience and are looking for your next opportunity with a world-class logistics provider, we'd love to hear from you.Apply today and a member of the Centric Talent team will be in touch to discuss your application.....Read more...
Customer Service Manager – Drinks FMCG Business – Southwest London – Up to £40,000 plus package This is a rare chance to join one of the leading Drinks FMCG businesses in the country. Our client has partnered exclusively with COREcruitment to grow their customer service team. The business has a range of excellent products, all recognizable and known within both the on & off trade.We are looking for a Customer Service Manager to drive the commercial success of the business. The Customer Service Manager will be responsible for delivery day-to-day service operations, providing support to suppliers and buyers, managing order processing, driving efficiencies and supporting cross functionally with all areas of the business. This role will be 5 days per week in the West London office. What this business offers:
A competitive salary and performance-based bonuses.The chance to work with globally recognized brands in an exciting and dynamic industry.A collaborative and supportive work culture.
Customer Service Manager responsibilities include:
Process all customer orders, track status, complete ASN’s and managing shipping and invoicing.Manage customer service operations, resolving escalations and ensuring timely, accurate support for all B2B and D2C customers. Supporting with service updates.Monitor key metrics and data, including service levels, response times, customer satisfaction and process performance.Gather customer insights and feedback, using this information to improve processes, products, and overall customer experience.Drive continuous improvement, identifying opportunities to streamline workflows, reduce friction, and enhance support tools.Collaborate cross-functionally with commercial, operations, supply chain and marketing teams to ensure alignment and service excellence.
The Ideal Customer Service Manager candidate:
Proven experience in a customer service role, ideally in FMCG, drinks, hospitality or B2B environments.Previous experience working with systems such as Business Central (Bevica)Excellent communicator with the ability to influence, problem-solve and collaborate cross-functionally.Data-driven mindset with experience using metrics to improve performance.Passionate about delivering exceptional customer experiences and creating efficient, scalable processes.Highly organised, proactive and comfortable working in a fast-moving growth business.
If you are interested in having a chat about this role, please forward updated CV’s to Mark@corecruitment.comCOREcruitment are experts in recruiting for Hospitality, Catering, Leisure, Retail, FM, Property and Construction sectors. We currently have over 1350 live roles across the UK, Middle East, Europe, Africa, North & Central America and South East Asia. To view other great opportunities please check out our website www.corecruitment.com or call us on +44 207 790 2666 for a confidential chat about upcoming opportunities. Likewise, if you are looking to recruit then we would love to hear from you. Follow COREcruitment on your favourite social networks - Facebook, Twitter, LinkedIn and Instagram....Read more...
JOB DESCRIPTION
The Euclid Chemical Company is seeking a customer-focused, detail-oriented professional to join our team as a Customer Service Representative. In this role, you will serve as a key point of contact for customers and sales personnel, ensuring orders are processed accurately and efficiently while delivering an exceptional customer experience.
Position Summary
The Customer Service Representative is responsible for providing outstanding service to customers and strong support to the sales team. This position manages the order fulfillment process from order entry through shipment and invoicing, ensuring all transactions are completed accurately, promptly, and in accordance with company procedures.
Why join our team? Euclid Chemical offers an attractive package for personnel, company benefits included but are not limited to:
Medical, Dental and Vision coverage
Life Insurance, Disability, Parental Leave
401k with company match
Defined benefit pension plan
Generous vacation and holiday time
Employee Stock Purchase Plan
Life Insurance
Salary: $48,000 - $55,000 plus annual bonus based on a percentage of your salary (determined by education and experience)
Key Responsibilities:
Respond to customer inquiries and process incoming orders via phone and other communication channels.
Enter sales orders into SAP accurately and on the same day they are received.
Review orders to ensure all information is complete and correct prior to processing.
Provide timely and accurate information to customers, sales representatives, and management.
Coordinate shipments, including job site deliveries and shipments from multiple warehouse locations throughout the United States.
Ensure orders are shipped and invoiced accurately and on schedule.
Process customer complaints and return requests, including:
Preparing complaint documentation
Issuing return authorizations
Securing required approvals
Maintain documentation and records for approved exceptions and special requests.
Enter customer quotes as provided by sales representatives.
Process product returns and credits as required.
Collaborate effectively with internal departments including Credit, Accounting, Inventory Control, Traffic, and Purchasing.
Build and maintain positive working relationships with colleagues and cross-functional partners.
Support continuous process improvement initiatives.
Perform additional duties and responsibilities as assigned.
Qualifications:
Required
High school diploma, GED, or equivalent combination of education and experience.
Previous customer service experience.
Experience working effectively in a collaborative team environment.
Strong computer and data-entry skills.
Exceptional verbal and written communication skills.
Preferred
Customer service experience within a manufacturing environment.
SAP or other ERP/MRP system experience.
Experience managing order fulfillment, shipping coordination, or logistics-related activities.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.Apply for this ad Online!....Read more...
Handles cargo movement and assists in daily warehouse operations; complying with regulations and internal procedures, and updates shipment status accordingly
Performs loading and unloading of trucks or containers
Can be involved in handling special cargo movements including perishable goods, dangerous goods, IT equipment etc.
Processes Ocean or Air Freight (packing and/or cargo), e.g. marking, neutralisation, labelling, sorting, etc.
Supports Handling Team Leader to meet operational targets
Helps to ensure contractor adherence to quality procedures
Maintains pro-active communication/relationship with both peers and customer’s trucker
Attends to daily inbound/outbound activities of the warehouse
Records all inbound/outbound deliveries
Conducts random physical (pre-)inspections of the inbound/outbound cargo
Maintains cleanliness and orderliness of the warehouse
Observes and follows strictly the warehouse safety and security policy and procedures
Observes proper use of warehouse tools and equipment
Reports any incident inside the warehouse
Participates in the regular cycle counting activities
Maintains good transaction files of the warehouse
Forklift license training
Ensures that all interactions are compliant with DPDHL Code of Conduct and other compliance requirements e.g. anti-corruption
Contribute to the First-Choice continuous improvement programme
Training:Supply Chain Warehouse Operative Level 2.
On the job training delivered by the employer.
Apprentices without Level 2 English and maths will need to achieve this level prior to taking the end point assessment. For those with an education, health and care plan or a legacy statement, the apprenticeships English and mathematics minimum requirement is Entry Level 3.
Allocation of an apprenticeship delivery coach who will carry out regular training.
Assessment and support visits to ensure you acquire new learning, knowledge skills and behaviours in order to progress and develop.Identify, track and support 6 hours off the job training activities.Quarterly formal progress review meetings, identifying learning achievements and next steps.Training Outcome:The apprenticeship will initially be a 24-month Fixed Term Contract (FTC), with the aim that apprentices either move onto a further apprenticeship or a permanent role within the business - subject to a suitable vacancy being available and in line with the selection process for the role. Employer Description:DHL Global Forwarding (DGF) is one of the five DHL divisions within DPDHL Group. DGF UK specialise in shipping freight by air and sea. We are the world and UK market leader for airfreight and number two for ocean freight. At DGF we have over 30,000 employees working across more than 200 countries. In the UK we have over 1,000 colleagues working across office, warehouse and transport roles. We collect, store and deliver the goods and handle customs formalities.Working Hours :Monday to Friday, 9.00am - 5.30pm during initial training.
When fully trained, hours will be Monday to Friday 12.30pm to 8.30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Logical,Team working,Physical fitness....Read more...
This role provides an opportunity to develop practical skills in purchasing, supplier coordination, sustainability initiatives, and logistics operations, while contributing to ensuring the right products are available at the right time, cost, and quality.
The apprentice will play a key supporting role in maintaining efficient processes, accurate data, and strong supplier and internal relationships.
Procurement Support
Assist with raising and processing purchase orders in line with business requirements
Support supplier communication (order confirmations, delivery updates, queries)
Maintain accurate procurement data within ERP/MRP systems
Track open orders and follow up on overdue deliveries
Support with invoice queries
Sustainability Support
Assist in maintaining sustainability data and records (e.g. supplier certifications, ESG data)
Support supplier engagement activities relating to sustainability initiatives
Help track and report on sustainability metrics where required
Contribute to embedding sustainability into day-to-day activities
Logistics & Operations Support
Assist with coordinating inbound and outbound shipments
Support documentation for imports/exports (e.g. commercial invoices, shipping paperwork)
Liaise with freight forwarders and internal teams where required
Help maintain accurate stock and logistics records
Support basic warehouse and materials flow activities when needed
General Supply Chain Administration
Maintain accurate records, reports, and documentation
Assist with KPI tracking (e.g. delivery performance, lead times)
Support continuous improvement activities and process updates
Work collaboratively with Planning, Production, Finance, and Customer Services
Training:All training will take place in the workplace.Training Outcome:Upon completion of this level 3 apprenticeship, a permanent position may be offered.Employer Description:Advanced, based at The Bridges on Balliol Business Park in Longbenton, is a specialist manufacturer of life-safety and fire protection technology. The company designs, develops and manufactures intelligent fire detection and alarm systems used in commercial, industrial and public buildings around the world.
Its product range includes fire alarm control panels, detection systems, emergency lighting, fire paging, false-alarm management and extinguishing control systems. Its equipment is designed to provide reliable early warning of fire and help protect people, buildings and critical infrastructure.
Advanced has a significant research, development and manufacturing operation at Balliol Business Park. The company brought its administration and operations together at the Longbenton site to support its manufacturing, R&D and commercial activities. Its products are installed internationally, including in major and high-profile buildings, and the company has developed systems capable of supporting anything from individual buildings to large, multi-site networks.
The company is part of Halma plc, a global group specialising in life-saving technologies. Advanced is therefore a particularly relevant local employer for engineering, electronics, electrical, manufacturing, testing, quality, maintenance and technical support skills.
In short: Advanced Electronics is a high-value engineering and manufacturing business in Longbenton, producing sophisticated electronic fire and life-safety systems for customers worldwide.Working Hours :Monday to Friday, 8.00am - 4.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
JOB DESCRIPTION
Responsible for managing Stonhard's global regulatory affairs, product stewardship, product safety, Safety Data Sheet (SDS) authoring and management, transportation compliance, and contractor qualification programs to ensure the safe manufacture, distribution, sale, and application of Stonhard products worldwide.
This position partners closely with Research & Development, Technical Services, Manufacturing, EH&S, Marketing, Procurement, Sales, and affiliated business units to maintain compliance with applicable chemical, transportation, environmental, and product stewardship regulations.
The Regulatory Affairs Manager serves as the company's primary resource for chemical compliance, hazard communication, Safety Data Sheet authoring and management, regulatory reporting, product stewardship, and customer compliance programs.
Scope of Position
This position is responsible for Stonhard's chemical regulatory compliance, product stewardship, SDS authoring and hazard classification, transportation compliance, environmental reporting programs, contractor qualification systems, customer compliance requirements, and specialized regulatory programs supporting continued business operations.
The role supports multiple Stonhard business units and affiliated RPM companies while ensuring compliance with evolving global regulatory requirements.
Essential Functions
1. Global Chemical Regulatory Compliance
Manage compliance with U.S. TSCA, EU REACH, UK REACH, EU CLP, GHS, WHMIS, and other applicable global chemical regulations.
Conduct chemical reviews and raw material evaluations with R&D and Technical Services personnel.
Evaluate new raw materials, formulations, and product changes for regulatory impact.
Coordinate with RPM affiliates and other business units regarding import/export compliance and product stewardship initiatives.
Monitor developing chemical regulations and assess business impacts.2. Safety Data Sheet (SDS) Management
Create, author, maintain, publish, and manage the lifecycle of Safety Data Sheets (SDSs) across multiple brands and global regions.
Ensure compliance with OSHA Hazard Communication, GHS, WHMIS, EU CLP, and country-specific SDS requirements.
Classify products and determine appropriate hazard classifications, precautionary statements, regulatory disclosures, and labeling elements for SDS development and maintenance.
Maintain SDS availability through Product Vision, SharePoint platforms, customer portals, quoting systems, and company websites.
Coordinate SDS updates, revisions, translations, and multilingual document maintenance activities.
Provide SDSs and product safety information to customers, sales personnel, regulatory agencies, and affiliated business units.3. Product Stewardship and Formula Review
Review formulas and raw materials for regulatory compliance and product stewardship impacts.
Perform CAS number validation, trade secret reviews, supplier consistency assessments, and raw material approvals.
Support chemical inventory management and product regulatory classifications.
Respond to customer and supplier requests involving product regulatory compliance and chemical disclosures.4. Transportation Compliance
Maintain transportation classifications and shipping data within ERP and regulatory systems.
Ensure compliance with U.S. DOT, IMDG, IATA, and other applicable transportation regulations.
Review shipping classifications, packaging requirements, labels, and transportation documentation.
Support domestic and international transportation compliance activities.5. Regulatory Reporting and Environmental Compliance
Manage federal, state, and international chemical and environmental reporting requirements.
Lead Extended Producer Responsibility (EPR) packaging compliance programs and producer reporting requirements.
Coordinate reporting through Circular Action Alliance and other regulatory stewardship organizations.
Complete TSCA 12(b), packaging, PFAS, and other applicable reporting obligations.
Monitor emerging environmental regulations and assess impacts on company operations and products.6. Poison Centre and Specialized Regulatory Programs
Manage European Poison Centre Notification (PCN) submissions for Stonhard products.
Create and maintain Unique Formula Identifier (UFI) information and required ECHA submissions for applicable Stonhard products.
Coordinate compliance activities with internal stakeholders and regulatory authorities.
Monitor regulatory developments affecting poison centre notification requirements and product stewardship obligations.7. International Regulatory Support
Provide regulatory support to Stonhard Canada, Stonhard Mexico, FPT Infrastructure, and affiliated RPM companies.
Serve as a regulatory resource for international business units and distributors.
Develop and maintain regulatory and product stewardship documentation supporting international business operations.8. Product Literature and Marketing Review
Review and approve Product Data Sheets (PDS), technical literature, labels, directions for use, and marketing materials for regulatory accuracy and compliance.
Ensure consistency between product claims, product classifications, product stewardship requirements, and applicable regulations.
Support development and approval of customer-facing product stewardship and compliance communications.9. EH&S Support
Provide technical regulatory support to Environmental, Health & Safety initiatives.
Participate in Management of Change (MOC) reviews and compliance evaluations.
Support industrial hygiene, respiratory protection, fit testing, and safety improvement initiatives.
Assist with safety stand-downs, training materials, and compliance communications.10. Regulatory Inspections and Agency Interaction
Support regulatory inspections, audits, and compliance inquiries as required.
Serve as a backup company representative during regulatory inspections and agency interactions in the absence of the EH&S Manager.
Interface with federal, state, provincial, and international regulatory agencies regarding product compliance and regulatory matters.
Coordinate responses to regulatory requests and compliance-related inquiries.
Minimum Requirements
Bachelor's Degree in Environmental Sciences, Chemistry, Regulatory Affairs, Occupational Health & Safety, Safety Sciences, or a related discipline.
Five or more years of experience in Regulatory Affairs, Product Stew, Environmental Compliance, EH&S, or a related field.
Strong knowledge of global chemical regulations, hazard communication requirements, transportation regulations, and product stewardship principles.
Experience with SDS authoring systems, ERP systems, and regulatory databases.
Excellent verbal, written, organizational, and interpersonal skills.
Ability to manage multiple projects, regulatory programs, and business priorities simultaneously.
Physical Requirements
While performing the duties of this position, the employee is regularly required to use hands to finger, handle, or feel and talk or hear.
The employee is frequently required to stand, walk and reach with hands and arms.
The employee is occasionally required to sit; stoop, kneel, crouch, or crawl.
The employee must regularly lift and /or move up to 10 pounds; frequently lift and/or move up to 20 pounds; and occasionally lift and/or move up to 50 pounds.
Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus.
This position requires occasional wearing of safety glasses, gloves, and steel-toed boots with additional specific PPE depending on the chemicals or materials handled, which could include respirators, hearing protection, or specialized gloves for hazardous substances while on the worksite.
Benefits and Compensation
The pay range for applicants in this position generally ranges between $90,000 and $120,000. The range is an estimate based on potential employee qualification operations, needs, and other considerations permitted by law.
In addition to career advancement and growth, continuous training, and mentoring opportunities, Stonhard offers an excellent comprehensive health plan and financial benefits program including but not limited to, paid holidays, paid time off, 401(k) with company match, Company Pension Plan and Stock Purchase Plans.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
This position requires consistent wearing of safety glasses, gloves, long pants, and closed-toe shoes; with additional specific PPE depending on the chemicals or materials handled, which could include respirators, hearing protection, or specialized gloves for hazardous substances.Apply for this ad Online!....Read more...
JOB DESCRIPTION
Employer Description:
Legend Brands is a growing multi-vertical manufacturer serving restoration, cleaning, and construction professionals; performance automotive cooling markets; fish hatchery and aquaculture operations; through a portfolio of industry-leading brands including Dri-Eaz, Mediclean, UnSmoke, OdorX, Sapphire Scientific, Prochem, Chemspec, Flex-A-Lite, and Marisource.
Job Summary
Legend Brands, is hiring for Service Technician I/II for our Nashville, TN location. This position is responsible for receiving, inspecting, and repairing Legend Brands equipment sent to factory locations for repair along with processing returned items for credit. Assist with product troubleshooting via phone, email and live chat.
Please apply directly on our careers page https://hcwx.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_2
Essential Duties:
Perform repairs on the full line of Legend Brands equipment, predominately air movers and dehumidifiers
Document condition of items received for repair
Troubleshoot equipment received for repair
Provide repair quotes for non-warranty repairs
Obtain customer approval for non-warranty repairs and/or disposition of product should the repair declined
Repair & package warranty and non-warranty equipment
Processing replacement orders for repaired equipment being sent back to customers
Deliver repaired equipment to shipping department
Inspect, repackage, and credit items returned for credit
Performs other related duties as assigned.
Minimum Qualifications and Education Requirements:
High School Diploma or equivalent
Service Technician
I
Must have at least 6 months mechanical and customer service experience and the following:
Demonstrable knowledge of diagnostic procedures, troubleshoot repairs and use of tools required for the position
Knowledge of Word, Excel, Accounting software, ERP systems (Microsoft D365 a plus)
Excellent customer service
Ability to maintain confidential data management
Ability to pass a pre-employment background check
Service Technician II
Must have at least 2-5 years of previous mechanical and customer service experience as well as the following:
Same requirements as level I
Ability to troubleshoot Legend Brands restoration equipment via phone, live chat, or email
Communicate with customers relating to repairs performed
Able to read and interpret schematics and drawings
Process repair orders from start to finish in our ERP system
EPA 608 certification or the ability to obtain within 6 months of employment
Hiring Range:
Between $22.00/hour to $28.25/hour depending on experience
Benefits:
Legend Brands offers an excellent benefits package with comprehensive medical, dental, vision, life insurance, disability coverage,10 paid holidays per year, generous paid time off, employer matching 401k PLUS a company-sponsored pension, and more!
Additional Considerations:
Legend Brands is an equal opportunity employer that considers all applicants without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability
Candidates must be authorized to work for an employer in the U.S., as we are not currently sponsoring or taking over sponsorship of employment Visa's
All job offers are contingent upon satisfactory pre-employment drug test and background checks.Apply for this ad Online!....Read more...
Duties and Responsibilities
Safely prepare, handle, transfer and store materials in accordance with quality control procedures
Identify products, materials or samples that do not meet quality requirements and follow procedures for segregation of defective items
Receiving and processing incoming stock and materials
Picking and fulfilling orders from stock
Packing and shipping orders, or retrieving stock in the warehouse
Loading and unloading of both loose and containerised vehicles
Report quality concerns, defects or non-conforming products to your Team Lead or Manager
Follow job instructions, specifications and material handling procedures to safely transfer materials within the warehouse or production area
Move materials and products to the correct locations within required timelines using appropriate equipment
To ensure the warehouse is maintained to a high standard, promote good housekeeping and ensure stock is located correctly
Complete stock checks solo and with other team members
Load, secure and transport materials safely in line with company procedures and safe handling practices
Carry out checks on materials before movement and report any damage or quality concerns
Use material handling equipment safely, ensuring it is in good working condition before use
Follow correct manual handling techniques and equipment load limits at all times
Return equipment to the correct location after use and ensure it is left in a safe and usable condition
Follow all health, safety and environmental regulations while maintaining a clean and organised work area
Training:
On the job training delivered by the employer
Apprentices without Level 2 English and maths will need to achieve this level prior to taking the end point assessment. For those with an education, health and care plan or a legacy statement, the apprenticeships English and mathematics minimum requirement is Entry Level 3
Allocation of an apprenticeship delivery coach who will carry out regular training
Assessment and support visits to ensure you acquire new learning, knowledge skills and behaviours in order to progress and develop
Identify, track and support 6 hours off the job training activities
Quarterly formal progress review meetings, identifying learning achievements and next steps
Training Outcome:Upon successfully completing theapprenticeship and having proved their commitment to the role, we envisage they will become a permanent team member with progression routes in time through to supervising roles.Employer Description:Aalco Metals are the UK’s largest independent multi-metals stockholder including Aluminium, Stainless Steel, Copper, Bronze and Brass. With 18 service centres around the country, we provide a competitive, reliable and on-time delivery service of single item orders through to bulk contract orders.Our Southampton centre holds stock to meet the immediate needs of customers in the local area, and this is backed up by bulk stocks held at our central warehouse.We pride ourselves on the service our dedicated team provides our customers and in return we are committed to our employee’s progression & development.Working Hours :Monday to Friday, 9.00am to 5.00pm, including 1 hour unpaid lunch.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Logical,Team working,Physical fitness....Read more...
Administration & Office Support
Managing emails and responding to customer and supplier enquiries.
Maintaining electronic and paper filing systems.
Processing incoming and outgoing correspondence.
Scheduling meetings and preparing meeting notes.
Updating company databases and CRM systems.
Preparing reports, presentations, and business documents.
Import & Logistics Administration
Assisting with the preparation of import documentation.
Tracking international shipments and updating customers on delivery status.
Liaising with freight forwarders, shipping agents, and courier companies.
Monitoring delivery schedules and resolving shipment queries.
Maintaining records of import orders and stock movements.
Supporting customs clearance processes by collating required paperwork.
Customer Service
Acting as a first point of contact for customers via phone and email.
Processing customer orders and enquiries.
Providing updates on delivery times and stock availability.
Handling customer complaints and escalating issues when required.
Building positive relationships with customers and suppliers.
Purchasing & Supplier Support
Raising purchase orders and processing invoices.
Maintaining supplier records and contact details.
Supporting the procurement team with order tracking.
Assisting with supplier performance monitoring.
Obtaining quotations from suppliers and comparing costs.
Finance & Data Management
Inputting financial data into business systems.
Processing invoices and matching purchase orders.
Supporting credit control activities.
Maintaining accurate records and spreadsheets.
Producing reports on sales, imports, and operational performance.
Compliance & Quality Assurance
Ensuring import documentation is accurate and compliant.
Maintaining records required for customs and regulatory purposes.
Supporting audits and compliance checks.
Following company procedures relating to data protection and confidentiality.
Assisting with health and safety administration.
Skills Developed
Communication with international customers and suppliers.
Organisation and time management.
IT and business software proficiency.
Attention to detail and accuracy.
Problem solving and customer service.
Understanding of international trade and import processes.
Teamwork and professional workplace behaviours.
Training:During your apprenticeship, you will be asked to attend college training days for 6 sessions, to support your development and knowledge, between these sessions a specialist assessor will visit you every month at work, to help and support you. Training Outcome:Full time role within the businessEmployer Description:We are a Stratford-upon-Avon based food import, wholesale and distribution company supplying nuts, and food ingredients to businesses across the UK. Our customers include wholesalers, food manufacturers, bakeries, retailers, hospitality businesses and catering companies. We focus on quality products, reliable service and developing long-term relationships with our customers.Working Hours :Monday to Friday 9am to 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience,Physical fitness....Read more...
Join 500 Logistics, a rapidly growing freight forwarding business, as part of our Thatcham-based operations team.
This is an exciting opportunity to begin a varied, fast-paced career with excellent long-term development opportunities.
No previous freight experience is required. However, this is a busy role involving customers, suppliers, deadlines and changing priorities. We are looking for someone who learns quickly, communicates confidently and takes pride in producing accurate work.
As your knowledge and confidence develop, you will:
Prepare quotations for road, air and sea freight movements
Book transport and coordinate shipments from collection to delivery
Prepare documentation and arrange customs clearances
Arrange collection and delivery slots with suppliers and receivers
Monitor shipments and respond proactively to delays or changes
Keep customers fully informed throughout their shipment
Create and maintain accurate bookings in our freight management system
Communicate professionally with customers, hauliers, airlines, shipping lines and overseas agents
Check shipment information and documentation for accuracy
Support the wider team in delivering an exceptional service
Essential:
At least five GCSEs at grades 9–4/A*–C, including English and Mathematics, or equivalent
Strong written communication and numerical skills
Ability to absorb and apply new information, processes and systems quickly
A logical and practical approach to problem-solving
Excellent attention to detail and commitment to accurate work
Confidence communicating professionally by telephone and email
Ability to organise competing priorities in a busy environment
Willingness to take responsibility, use initiative and ask questions
A dependable, punctual and team-focused approach
Genuine motivation to complete the apprenticeship and build a long-term career
Please note: Dogs are regularly present in our office, so applicants should be comfortable working in a dog-friendly environment.
Desirable
A-levels, BTEC, T-level, college qualification, degree or other further or higher education
Experience from employment, work experience, volunteering, extracurricular activities or positions of responsibility
An interest in business, logistics, international trade, transport or customer service
Familiarity with Microsoft Outlook, Excel and Word
Achievement outside formal education, such as part-time work, sport, volunteering or personal projects
We are interested in potential, not just previous experience. You may be leaving school or college, have attended university, be changing career or already have workplace experience. What matters most is that you are capable, dependable, curious and motivated to learn.Training:Alongside completing your Level 3 International Freight Forwarding Specialist Apprenticeship, you will receive practical training from our experienced team. You will learn to quote, book and coordinate international road, air and sea freight movements from enquiry through to final delivery.Training Outcome:Opportunity for further training and progression into more senior positions within the team.Employer Description:500 Logistics provides international road, air and sea freight and customs services across a wide range of industries. We have twice been recognised by the Financial Times as one of Europe’s fastest-growing businesses.
We offer the stability of an established, successful company alongside genuine career progression and prefer to develop and promote talented people from within. We are a hard-working, supportive team with a friendly and relaxed environment.Working Hours :Monday- Friday
9am- 5pm
30 minute unpaid lunch breakSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Number skills,Analytical skills,Logical,Team working,Initiative,Confident phone manner,Positive,Dependable,Punctual....Read more...
Key Responsibilities:
As an Apprentice Production Technician your primary focus will be to learn and develop your technical skills whilst supporting the Production team. You will be expected to attend a college for two days a week to gain recognised qualification as part of the apprentice programme.
The expectation is the successful Apprentice will become a full-time employee of the company in a Production Technician role.
It would be advantageous to have means of transport to enable attendance at both the Transense facility and Abingdon and Witney College.
Under the guidance and supervision of experienced staff, your responsibilities will include:
Assembly & Electronics:- Learning and assisting in the assembly of SAW sensors and associated electronics
Testing & Verification:- Performing testing and electrical verification of sensor assemblies under direct supervision
Calibration Support:- Providing hands-on support for calibration and production testing as you learn the standard operating procedures
Lean Manufacturing:- Gaining an understanding of and assisting the team in the implementation of a Lean Manufacturing environment
Quality Control:- Helping senior staff with the inspection and acceptance of incoming product
Logistics:- Assisting with the packaging and shipping of Transense Product
Cross-Training:- Assisting Translogik assembly where required to broaden your manufacturing skill set
Process Innovation:- Shadowing the team to support the development of new manufacturing processes
Continuous Improvement:- Observing and providing support to develop and improve current manufacturing processes
Training:Course overview:
The role covers a wide range of common and job-specific skill sets that can be transferred across the manufacturing engineering industry sectors during apprentices’ future careers. Dependent on the sector that they are employed in, there may be subtle differences in terms of composition and application of the job role specific skills and knowledge they will require, however the core skills and knowledge will be the same regardless of the sector/area they work in.
Duration:
13-months practical training period, plus 3 months for End Point Assessment
Delivery model:
Work-based training with your employer
Day release during term time (approximately 2 days a week for 1 year)
Regular meetings with your training coordinator to monitor progress and well-being
Apprentices will need to complete a minimum of 300 hours of off-the-job training during their apprenticeship
Qualifications included:
Level 2 Diploma in Engineering Operations (Skills)
Level 2 Certificate in Engineering Operations (Knowledge)
Level 2 Engineering Operative Apprenticeship
End Point Assessment:
Practical assessment
Professional discussion
Training Outcome:The expectation is the successful apprentice will become a full-time employee of the company in a Production Technician role.Employer Description:Transense Technologies plc. has two divisions that develop and supply world-leading sensor technology and measurement solutions:
SAWsense, proven Surface Acoustic Wave (SAW) sensor technology and solutions, used in demanding applications to accurately and reliably measure torque, temperature, force, and pressure to improve performance, efficiency, and safety.
Translogik, tyre inspection and data capture tools, used by the world's leading fleet managers, tyre suppliers, and service centres to rapidly and accurately capture and digitalise safety-critical tyre condition data, that can then be used to reduce operating costs and improve safety.Working Hours :Monday - Friday 8am - 4pm OR 9am - 5pm with 1-hour lunch.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Team working,Initiative,Time Management,Interest in electronics,Interest in engineering....Read more...
JOB DESCRIPTION
The primary result expected from the Material Handler is to efficiently, accurately, and safely process customer orders by filling them from stored merchandise in accordance with specifications on pick tickets, and by verifying and maintaining documentation on incoming and outgoing shipments.
Typical tasks for this position include (but are not limited to) the following:
Move freight, stock, and other materials to and from storage and production areas, loading docks, delivery vehicles, and containers, by hand or using trucks, tractors, and other equipment.
Sort cargo before loading and unloading.
Attach identifying tags to containers, or mark them with identifying information.
Read work orders or receive oral instructions to determine work assignments and material and equipment needs.
Record numbers of units handled and moved, using daily production sheets or work tickets.
Install protective devices, such as bracing, padding, or strapping, to prevent shifting or damage to items being transported.
Direct spouts and position receptacles, such as bins, carts, or containers so they can be loaded.
Maintain equipment storage areas to ensure that inventory is protected.
Carry needed tools and supplies from storage or trucks, and return them after use.
Communicate with Supervisors, peers, or subordinates: provide information to supervisors and co-workers in written form or in person.
Maintain a good record of attendance and punctuality.
Learn all manual tasks performed within the department.
Perform tasks assigned using specific operating procedures, and following department specific quality control processes and procedures.
Treat people with dignity and respect.
Conduct all business with integrity.
Adhere to Rust-Oleum Corporation Quality principles and participate in all departmental and company-wide Quality activities.
Follow all safety procedures and company policies.
Required Experience:
1-3 years of related experience.
High school diploma or GED.
Must be able to work above average overtime and flexible hours.
Strong communication and interpersonal skills; ability to read, write, speak, and understand English.
Aptitude with SAP/WMS System as well as ISO-9001 requirements.
Appropriate forklift and comparable equipment operating skills.
Ability to lift 50 lbs. repeatedly for extended periods.
Forklift experience
Additional Consideration Given to Those With:
Previous shipping/traffic and material handling experience.
Paint/Coatings/chemical industry knowledge or experience.
From big benefits to small, we take care of our associates! After 30 days of employment, you will be eligible for a benefits package that includes medical, dental, life, disability and business travel insurance, flexible spending accounts, EAP, stock purchases and vacation/sick days/parental leave. We also offer a 401(k) plan after three months of employment. Associates are vested in the RPM Pension plan after completing five years of service. Rust-Oleum offers 9 paid holidays and two floating holidays per year. You are also eligible to earn two weeks of vacation on an annualized basis.
Rust-Oleum is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, or any other protected class.
ABOUT US
Solving challenges is the very foundation of who we are. After all, in the beginning, our founder, sea captain Robert Fergusson, didn't particularly care about paint. When he founded our company in 1921, he just wanted to keep his ship intact and stumbled upon a valuable solution. Today, that discovery is Rust-Oleum Corporation.
The same passion that drove the Captain to spend his next few years creating the world's first rust-preventative paint still drives us today. When we see a problem, we work diligently until we've perfected a solution, which has led to some of the most cutting edge, durable and innovative products in the industry. Our creative and talented team of over 3000 people across every corner of the world, help us remain the global leader in protective paints and coatings for both home and industry.Apply for this ad Online!....Read more...
Sales Operations Administrator
We are looking for an ambitious Sales Operations Administrator to join a successful and growing manufacturer of classic car parts and automotive components. Offering genuine opportunities for development, this varied role will evolve over time and provides exposure to sales operations, customer support, marketing and business administration.
If you have an interest in classic cars, automotive aftermarket products or vehicle restoration, this is an opportunity to build a long-term career within a unique and thriving business.
Location: Office based, Witney, Oxfordshire Salary: 29-35k depending upon experience
Hours: Monday to Thursday 8.30am to 5.00pm, Friday 8.30am to 3.00pm
About the Role
Working as part of a close-knit commercial team, you will support the day-to-day sales operation while helping to deliver an outstanding customer experience across several well-established automotive brands.
This is a highly varied position where no two days are the same. You'll be involved in everything from sales administration and customer service to marketing support, systems administration and operational projects.
About You
You'll be organised, proactive and confident communicating with customers and colleagues alike. Comfortable managing multiple priorities, you'll enjoy being involved in a broad range of activities and take pride in delivering a first-class customer experience.
You'll ideally have:
Experience within a Sales Administrator, Sales Support, Customer Service, Commercial Administration or Business Support role.
Excellent communication skills and a professional telephone manner.
Strong organisational skills and the ability to manage multiple tasks simultaneously.
Good IT skills, including Microsoft Excel, Word and other Microsoft Office applications.
A high level of accuracy and attention to detail.
Experience of SAP or a similar ERP system would be advantageous, although full training will be provided.
A positive, flexible and team-focused approach.
A genuine interest in cars, classic vehicles, restoration projects or the automotive aftermarket industry.
Enthusiasm for learning about automotive products and supporting a passionate customer base.
Key Responsibilities
Managing customer backorders and proactively chasing outstanding orders across multiple group companies.
Processing and updating customer orders using SAP and online ordering platforms.
Coordinating overseas web orders, obtaining shipping quotations and arranging deliveries.
Producing and releasing warehouse pick lists to support daily delivery schedules.
Maintaining accurate customer information across websites, databases and business systems.
Providing professional telephone support and acting as a first point of contact for customers.
Handling customer returns administration and supporting aftersales activities.
Managing customer invites, communications and data updates across company platforms.
Supporting the ongoing maintenance and accuracy of SAP, websites, CRM systems and business applications.
Liaising with external IT and software providers to manage and progress support tickets.
Uploading price lists and maintaining system data across multiple business entities.
Supporting online order fulfilment and liaising with purchasing teams where required.
Managing incoming enquiries and ensuring customer requests are handled promptly and professionally.
Coordinating factory tours, customer visits and booking schedules.
Supporting marketing activity through Mailchimp campaigns and social media administration.
Assisting with promotions, events and wider commercial initiatives.
Providing sales support across the wider business and contributing to continuous improvement projects.
Why Join Us?
Join a respected and successful business within the classic automotive sector.
Work with products that are valued by enthusiasts and customers worldwide.
Enjoy a varied role spanning sales operations, customer service, marketing and business support.
Receive ongoing training and development opportunities.
Benefit from genuine career progression as the role and business continue to grow.
Be part of a supportive and passionate team.
Early finish every Friday.
Generous holiday entitlement.
Apply in Confidence
To apply for the position of Sales Operations Administrator – job reference 4385KB, please forward your CV to Kayleigh Bradley, Senior Recruitment Consultant at Glen Callum Associates Ltd, or call 07908 893621 for a confidential discussion.
JOB REF: 4385KB
Glen Callum Associates is committed to creating diverse and inclusive workplaces. We welcome applications from all qualified candidates regardless of gender, age, ethnicity, disability, sexual orientation, or background. We believe that a variety of perspectives makes a team stronger and a workplace better. If you need any adjustments during the recruitment process, please let us know – we’re here to support you.....Read more...
JOB DESCRIPTION
Tremco Construction Products Group (CPG), part of RPM International Inc., unites industry-leading building envelope solutions manufacturers, service providers and trusted brands-including Tremco, Nudura, Dryvit, Willseal, Weatherproofing Technologies, Inc. and Weatherproofing Technologies Canada-to deliver comprehensive, integrated building systems. With operations spanning North America, Europe, Asia-Pacific, India and Latin America, Tremco CPG has a global presence supported by regional businesses and distributors who understand local market needs for commercial, industrial and residential construction and restoration projects.
GENERAL PURPOSE OF THE JOB:
The Quality Manager oversees the quality process to ensure key business metrics and customer product requirements are met. Key responsibilities for the role include but are not limited to ensuring quality of raw materials, custom color orders, and finished products, serving as the primary liaison for third party testing, implementing Lean and Six Sigma processes, and continuous improvement with responsibility for ISO quality systems and compliance.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Oversee all quality related functions, manage ISO quality systems, and lead lean/six sigma initiatives (including Hoshin/policy deployment) in the plant.
Develop lean and sustainable saving plans and facilitate small K generation and implementation.
Develop quality standards/test/inspection plans for raw materials and finished products (specification, sample size and frequency).
Develop and administer product and process audits to ensure standard work executed on the manufacturing floor and in the lab.
Participate in the development of specifications for processing, products, and materials.
Oversee all lab functions and personnel, assuring safety and integrity of operations.
Develop and deliver robust training programs to ensure compliance with standards.
Lead all product compliance activities to ensure certification.
Act as the designated site representative and primary liaison for external accreditation bodies (e.g., FM, UL).
Establish testing and sampling parameters, align product specification with required testing standards, document what constitutes a "pass" or "fail" based on consumer specifications or engineering tolerances, and schedule third-party agency testing to avoid production bottlenecks and shipping delays.
Enact product holds and utilize inventory control systems to quarantine affected batches and prevent accidental shipment.
Create and execute Corrective and Preventive Action (CAPA) plans to address manufacturing process issues and verify the fix with subsequent testing rounds.
Collaborate with other departments and assist with vendor quality or supply issues as well as vendor selection and qualification.
Manage customer complaints by responding to and leading the root cause investigation, corrective action implementation and follow up, as well as the SAP quality process.
Interact professionally and timely both verbally and in writing with customers, product management and sales force.
EDUCATION REQUIREMENT:
Bachelors degree in quality, chemistry, chemical engineering, materials, polymer, business management or related field.
EXPERIENCE REQUIREMENT:
Minimum of 5 years experience in developing and administering quality programs (Lean, ISO, Six Sigma) and chemical batch making operations. Color matching experience is a plus.
CERTIFICATES, LICENSES, REGISTRATIONS:
LEAN/Six Sigma certification
ISO certification
OTHER SKILLS, ABILITIES, AND QUALIFICATIONS:
Strong communication (verbal, written, presentation, and listening) skills
Proven problem solving and analysis skills.
Knowledge of inventory control systems; SAP experience a plus.
Ability to build and manage a team
Strong safety orientation
Team player with strong collaboration skills
Must possess leadership qualities
TRAVEL REQUIRED: Occasional travel may be request to attend training or company meetings/events.
WORK LOCATION: Onsite
PHYSICAL DEMANDS:Incumbent must be able to stand, walk, sit, use hands, reach, climb, balance, kneel, talk, hear, and lift up to 50 lbs.
BENEFITS AND COMPENSATION:
The salary range for applicants in this position generally ranges between $105,265 and $131,581. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.
The Company offers a variety of benefits to its employees, including but not limited to health insurance, paid holidays, paid time off, 401(k) Savings and Trust & Plan with company match, Company Pension Plan, Performance Based Bonus/Commission, and continuing education.
All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.Apply for this ad Online!....Read more...
JOB DESCRIPTION
BUILD YOUR FUTURE WHILE YOU HELP BUILD A BETTER WORLD!
About Us
Tremco Construction Products Group (CPG) is an international collection of brands that manufactures building materials for the commercial and residential construction industries. Combined with our reliable customer support, training, and testing services, Tremco CPG helps build energy-efficient, sustainable, safe and water-tight structures.
Tremco CPG Inc. has a history of excellence, which began in 1928 when William Treuhaft established the Tremco Manufacturing Company in Cleveland, Ohio. Since then, the organization has grown to offices, manufacturing facilities, and thousands of employees across the world, while still maintaining the family atmosphere it was founded upon.
At Tremco CPG, we prioritize collaboration amongst our departments and the construction and manufacturing industries to foster an inclusive and equitable working environment, empower our employees to learn and grow, and advance the markets we serve.
We also give back to our communities and nonprofit organizations through regular volunteer opportunities, a charitable donation matching program, as well as food, clothing & school supply drives.
If you're looking for a place to build a career and a life, with great benefits, advancement opportunity, technology, people and a commitment to a sustainable future, you've found it with us.
Tremco is currently hiring a CUSTOMER SERVICE COMPLIANCE SPECIALIST. This remote position provides support across the Mountain and Pacific time zones. Qualified candidates must be able to work a schedule that aligns with business hours in those regions.
GENERAL PURPOSE OF THE JOB:
The Customer Service Compliance Specialist is responsible for delivering high-quality customer service and operational support throughout the entire order lifecycle. This role plays a critical part in ensuring timely and accurate order entry, contract compliance, and project setup while collaborating closely with internal departments including Sales, Contracts Management, Credit, Project Administration, Field Operations, Logistics, and Accounts Payable. The representative acts as a liaison between external customers and internal teams, ensuring all documentation, approvals, and pricing align with company standards. Additionally, this position supports marketing efforts and promotes data accuracy and consistent customer satisfaction.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Handle high volumes of inbound calls and inquiries related to orders, project setup, and status updates.
Review customer purchasing documents and submit to Legal via OnBase for compliance validation.
Follow up with Contracts Management and field teams to secure outstanding contract approvals and redlined agreements.
Coordinate with Accounts Payable for vendor onboarding and information verification.
Collect and track pre-award documentation including bonds, insurance certificates, and W-9 forms.
Conduct compliance reviews for new project setups to ensure contractual obligations are met.
Maintain and submit accurate General Contracting sales reports and daily new order reports for Marketing.
Accurately enter all orders into SAP on the same day they are received, ensuring completeness and accuracy.
Communicate pertinent order and shipment information to Sales Reps and customers in a timely manner.
Coordinate job site deliveries, ensuring efficient and accurate logistics scheduling.
Monitor order fulfillment to ensure timely shipping and billing.
Process product returns by collecting necessary details and securing proper approvals.
Verify that discounted orders are supported by an approved Special Price Form.
Issue credit memos within three business days of receiving necessary approvals.
Maintain a customer service error rate of no more than 1%, striving for zero.
Demonstrate a comprehensive understanding of interfacing functions, including Credit, Accounting, Inventory, and Purchasing.
Stay informed and compliant with company policies and operational procedures.
Build and sustain professional relationships with internal departments, Sales Reps, and external customers.
Complete special projects and reports with a high degree of accuracy and timeliness.
EDUCATION:
Bachelor's degree from four or 5-year college or university
EXPERIENCE:
Office/Business support background with 3+ years' experience in a high-paced office environment
SKILLS AND ABILITIES:
SAP experience preferred
Customer Service background
Basic computer skills
Ability to calculate figures and amounts such as discounts and percentages
Ability to solve problems
Possess excellent verbal and written communication skills
Must have excellent phone skills
Must be well organized and keep clear, concise records
Proactive and look for areas of improvement
The high degree of flexibility and ability to multitask
Must be a team player and possess a "can do" attitude
Analytical abilities (recognize errors, evaluate trends, anticipate difficulties)
Excellent communication skills with the ability to read, write and communicate fluently in English
The base salary range for applicants in this position generally ranges between $52,000 and $56,000. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.
Benefits:
Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, and continuing education.
All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Apply for this ad Online!....Read more...
