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Administrator Apprentice
The ideal candidate will play a crucial role in ensuring the smooth operation of our office by providing essential clerical and administrative support. This is an excellent opportunity to gain hands-on experience in a dynamic environment while working towards a nationally recognised qualification. You will receive training and mentorship throughout your apprenticeship, helping you to develop a wide range of skills in business administration. Your duties and responsibilities in this role will consist of: Maintaining effective communication through phone etiquette, responding to inquiries and directing calls appropriately To be the first point of contact for visitors to the office providing a welcoming, efficient reception service (when onsite) Provide refreshments to visitors when required Handle data entry tasks into Xero Accounting Software with accuracy and attention to detail Utilise Google Suite for document creation and spreadsheets Manage office supplies and ensure the office environment is well-organised Collaborate with other departments to facilitate smooth operations within the organisation Work with suppliers to prepare quotations for clients Using Adobe InDesign to create various documents Place purchase orders for all areas of the business Ensuring print orders placed on time to meet deadlines Create and process customer invoices Managing the office trello boards Training:Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects. Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme. Successful completion of this apprenticeship gives you an accredited Level 3 Business Administration qualification, with training in how to: Use multiple IT packages and systems in order to write letters/emails, perform financial processes and analyse data Produce accurate records and documents including emails, letters, files, payments, reports and proposals Exercise proactivity and good judgement, in order to make effective decisions based on sound reasoning Plan and organise a variety of different tasks in order to manage the expectations of colleagues at all levels Manage projects, including the use of tools to scope, plan, monitor and report For a full list of programme modules visit: https://velocity-pt.co.uk/Training Outcome:The role offers long term security and the opportunity to progress into a permanent position.Employer Description:Welcome to Bubble! We’re a friendly, down-to-earth and approachable bunch, all with specialised skills to make Bubble a full-service creative design agency. Branding? Web Design? Digital Marketing? We have you covered. In 2000 we opened our doors as an offline design agency, and although offline stays deeply in our roots, over the years our services have grown and developed to make sure we can help you with all of your marketing needs. We’re enthusiastic about the projects we work on and take pride in the lasting client relationships we build.Working Hours :Monday to Friday 9am to 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience ....Read more...
Global Markets Technology Apprentice
You’ll spend most of your time working alongside experienced colleagues, learning relevant and valuable skills, contributing to exciting projects whilst being exposed to cutting-edge technology and see first-hand how first-class organisations operate systems. For the remainder of your time, you’ll follow an established apprenticeship programme, graduating after three years with a Degree in Digital and Technology Solutions. Apprentices work in all parts of the Technology organisation in roles ranging from business analysis, data science, software engineering, infrastructure engineering, system security, and technology operations. Apprentices evolve during the programme based on their career aspirations, and depending on how quickly their technical and soft skills develop. We encourage apprentices to take advantage of employee networks, and all other resources made available to them to accelerate their career. Successful apprentices will continuously relate what they are learning with their work at Bank of America, as they progress through their degree programme. The apprenticeship will support you in developing in key elements of the role below: The individual will be part of a wider application support team, supporting Bank of America’s core wholesale banking and vendor applications, specializing in payment processing. They will learn and become responsible for various production support aspects including, but not limited to incident & triage management, problem & change management and risk deliverables. Working towards the following responsibilities: Support for resolving Incidents, Problems, Monitoring Events, and Service Requests Process improvements and innovation Creation and maintenance of system, functional and reference documentation Conduct analysis and recommend bug fixes for production incidents Carry out daily health-check activities involving application checks, system checks, and database checks and related on production systems / servers Report root cause of the incidents and present ideas on how to prevent the incidents from occurring in future Ensure adherence to incident and change management processes Training:Training will be held at our learning partners campus, in Victoria. Training Outcome:Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. After successful completion of your apprenticeship, there are a variety of career paths open to you.Employer Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We are devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organisation. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!Working Hours :Monday to Friday 9am to 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience ....Read more...
IT Solutions Apprentice - Level 3
You will be part of our team of friendly IT support engineers who will support you as you develop your IT skills. DSL will encourage you to learn by means of on-the-job training, exposure to real life IT issues and by encouraging you to further your skill set by taking advantage of vendor training. Keeping our customers happy and their systems modern and secure is our goal. It is essential that you have a great telephone manner and are comfortable speaking to people at all levels within a business. You will need to be able to prioritise issues and work to deadlines, sometimes dealing with more than one customer at a time, whilst aiming to exceed the clients’ expectations. Main Duties: To support our clients, diagnosing and resolving their IT issues with Microsoft Windows 10 and 11, Microsoft Office 365 applications and other software we support. Provide support over the phone and via TeamViewer to our clients. Occasional visits to client’s sites to maintain or install / deliver equipment. Prepare new computers for clients and upgrade older computers. Basic administration of Windows Server 2012, 2016, 2019, 2022 including setting up new users and changing passwords. Basic administration of security products such as ESET Antivirus and Heimdal patch management. Ensure IT documentation is kept up to date. Basic Office 365 user administration, setup email accounts. Skills Required: Working knowledge of Windows Windows 10/11 including being able to install Windows from scratch. Working knowledge of Microsoft Office 365 applications, Word, Excel, Outlook, PowerPoint. Basic knowledge of firewalls and Internet connections, diagnostics etc. Able to produce clear documentation (technical and non-technical) for clients and for our records. Good written English skills. Excellent communication skills with very good verbal and written English. You need to be comfortable talking to people you do not know. Other Useful Skills (Not essential): VMware and V-Sphere for servers. Microsoft Active Directory. Microsoft Azure. Apple Mac. SonicWall firewalls. Wi-Fi systems and general networking. Microsoft Certifications. Training:Apprentices will be required to attend college at least x1 day per week either at Uxbridge, Harrow or Hayes Campus completing necessary mandatory training and units associated with the apprenticeship. The apprentice will be required to complete: • Work towards gaining a full Qualification. • Employment Rights and Responsibilities. • Skills, Knowledge, and Behaviours. • Standard and End Point Assessment. Other training will be provided by the employer as required to enable the fulfilment of the job role.Training Outcome:Could lead to a permanent position upon successful completion of the apprenticeship.Employer Description:Direct Support Ltd offer a wide range of IT services to meet the needs of small businesses. From network setup and maintenance, cloud solutions, cybersecurity, data cabling and audio-visual solutions, they have the expertise to help keep businesses running smoothly. Direct Support Ltd's mission is to provide reliable and efficient IT services and solutions through our team of experienced IT professionals.Working Hours :Monday - Friday, shifts TBC.Skills: Problem solving skills,Customer care skills,Logical,IT skills,Team working ....Read more...
L3 ICT Support Technician Apprentice – King's School Hove – Hove, BN3 8BN - £24,027
The IT Technician will provide effective IT assistance to the IT Manager and will: Support and maintain the School’s IT systems. Provide efficient IT support to all teachers, support staff and students. Escalate IT issues to the IT Manager where necessary. Retain ownership of incidents and monitor until satisfactory resolution is achieved. Follow established procedures for service requests, utilising a ticketing system to prioritise, handle and manage issues and queries. Diagnose and resolve technical issues. Support the IT Manager in undertaking IT projects as instructed by the IT Manager. Support the IT Manager to maintain the 3-year rolling plan Provide desktop and server support. Set up, configure and install authorised software to new IT equipment. Ensure security and upgrades are applied to desktops and laptops/chromebooks. Fault find existing IT equipment. Ensure asset register and licensing records are kept up to date at all times. On-site support for school events, including evening events. General Responsibilities (all staff): To perform duties and attend meetings as reasonably required. To participate in the school's performance management scheme. To undergo in-service training where required and to share expertise and skills with others. To contribute to the school's pastoral system. To observe and implement current school policies and good practice. To contribute to the overall Christian ethos/work/aims of the school. To carry out such particular duties as the Headteacher may reasonably direct from time to time. Experience - the post holder will have: Excellent communication skills both written and verbal. Proactive nature and good initiative with the ability to solve problems. Empathetic attitude with the ability to build excellent rapport with users. Remain calm under pressure. Good working knowledge of Microsoft Office. Professional knowledge and qualifications - the post holder will: Hold GCSE or equivalent (NVQ level 2) passes in English and Mathematics (literacy and numeracy). Know the importance of child protection and the safeguarding implications of their role. Skills and Attributes - the post holder will be: Flexible, resilient and resourceful. An effective member of a team. Able to consistently display moral, intellectual and personal integrity. Effective in time management. Effective and efficient in their organisation and administrative skills. Committed to continual personal and professional development. Training:During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the L3 Information Communications Technician standard. The training covers the following core occupational duties: https://www.instituteforapprenticeships.org/apprenticeship-standards/information-communications-technician-v1-2Training Outcome:There may be the opportunnity to apply for a full-time role at the end of the apprenticeship.Employer Description:An inclusive, high-performing, Christian secondary school for Brighton and Hove was envisioned by a small group of parents who care deeply about our local area and its people. King's School is the result of their determined efforts and the fantastic support they received from the local community, as well as from the Russell Education Trust, who have opened four other successful new schools in recent years.Working Hours :Monday to Thursday 8.00am - 4.00pm and Friday 8.00am - 3.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative ....Read more...
Information Communications Technician Apprentice
Where you start with Amazon doesn’t determine the course of your career, so many of our apprentices develop themselves beyond their wildest imaginations and we truly value early talent and your thoughts, ideas and contributions. Within your role you’ll be encouraged to, and inspired to, make an impact developing skills for life throughout. The apprenticeship combines working, earning a full-time salary, with fully funded part-time education. This will give you the opportunity to gain an Information Communications Technician Level 3 apprenticeship standard qualification with the advantage of gaining relevant work-life skills. This 18 month programme teaches you to build and maintain the physical infrastructure that supports our Data Centre of devices and in-lab appliances and work closely with software teams to create an effective testing platforms. You will be following defined operating procedures to extend, populate and maintain the lab spaces that contain TVs, Set-Top Boxes, Games Consoles, Streaming Sticks, control appliances and their associated hardware components. You will be part of a team that is ultimately responsible for the hardware, facilities and logistical set-up, configuration and maintenance of a data-centre of 1000s of devices that run 24/7 at optimal efficiency. You will be expected to follow health and safety processes and adhere to tight security and quality standards. This will include following processes to accurately install and configure third party devices, computer hardware, racking and cabling infrastructure. Throughout the programme you will learn how to develop and gain skills in: Interpreting and prioritising internal or external customer's requirements Applying the appropriate tools and techniques to undertake fault finding and rectification Applying Continuous Professional Development to support necessary business output and technical developments Operating safely and securely across platforms and responsibilities Communicating with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate Developing and maintaining effective working relationships Managing and prioritising the allocated workload effectively You'll need to have a bias for action, the ambition to deliver results and collaborate and build trust, with an overarching passion to learn and be curious. To be a success, you will need to be committed to your own development and be prepared to make the most of the opportunities, practical experience and qualifications given to you. In return we provide first class on the job coaching, specialist partner training and unparalleled experiences working within a diverse, innovative environment where you will be challenged to excel and positively contribute. At Amazon we strive to be the Earth’s most customer-centric company, we put our customers first and strive to meet their unmet needs worldwide. We have a passion for invention, drive a commitment to operational excellence, and long-term thinking. Working here means being entrepreneurial, being customer obsessed, thinking big and challenging the status quo, whilst working collaboratively to make the impossible a reality. Trust and empowerment are paramount to the way we work – it’s what allows us to do things differently as well as be bold and creative. We’re passionate about our vision and values-lead culture which is governed by our leadership principles and we are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all our colleagues have the chance to make a real difference.Training:As well as learning key skills, you will be working towards the Level 3 Apprenticeship standard in Information Communications Technician. Training will be delivered in a mix of remote and face-to-face sessions. Each week Apprentices will be allocated time away from their day to day roles to work on their Apprenticeship studies. You will spend approximately 80% of your working week learning from skilled members of the team whilst supporting learning on the job. The apprenticeship will run for 18 months, at the end of which you will be eligible to apply for higher roles in relevant teams within Amazon or anywhere in the industry. This is the ideal opportunity to get valuable work-experience at Amazon, as well as gaining a relevant qualification funded by Amazon. Level 2 Functional Skills in maths and English (if required).Training Outcome:Throughout the apprenticeship, you will work alongside the team, supporting with day to day tasks learning how Amazon works and delivers for its customers. As your knowledge and skills increase over the duration of the scheme you will have opportunities to be part of and lead projects, making a difference for customers. The on the job experience will help you build a portfolio of evidence towards your apprenticeship. You will be given dedicated time to focus on your studies to help you stay on track and work towards successfully completing your qualification(s). Once you have successfully completed your Information Communications Technician Apprenticeship you will be able to apply for relevant roles across the business.Employer Description:Amazon offers a range of opportunities to suit candidates with different backgrounds, qualifications and career aspirations. That is why we believe it is the perfect place to learn new skills. We believe that building a culture that is welcoming and inclusive is integral to people doing their best work and is essential to what we can achieve as a company. We take steps to ensure our colleagues have a sense of belonging, value, and opportunity.Working Hours :Apprentices will work a 40-hour working week, Monday to Friday. Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Problem solving skills,Analytical skills,Team working ....Read more...
Information Communications Technician Apprentice
Where you start with Amazon doesn’t determine the course of your career, so many of our apprentices develop themselves beyond their wildest imaginations and we truly value early talent and your thoughts, ideas and contributions. Within your role you’ll be encouraged to, and inspired to, make an impact developing skills for life throughout. The apprenticeship combines working, earning a full-time salary, with fully funded part-time education. This will give you the opportunity to gain an Information Communications Technician Level 3 apprenticeship standard qualification with the advantage of gaining relevant work-life skills. This 18 month programme teaches you to build and maintain the physical infrastructure that supports our Data Centre of devices and in-lab appliances and work closely with software teams to create an effective testing platforms. You will be following defined operating procedures to extend, populate and maintain the lab spaces that contain TVs, Set-Top Boxes, Games Consoles, Streaming Sticks, control appliances and their associated hardware components. You will be part of a team that is ultimately responsible for the hardware, facilities and logistical set-up, configuration and maintenance of a data-centre of 1000s of devices that run 24/7 at optimal efficiency. You will be expected to follow health and safety processes and adhere to tight security and quality standards. This will include following processes to accurately install and configure third party devices, computer hardware, racking and cabling infrastructure. Throughout the programme you will learn how to develop and gain skills in: Interpreting and prioritising internal or external customer's requirements Applying the appropriate tools and techniques to undertake fault finding and rectification Applying Continuous Professional Development to support necessary business output and technical developments Operating safely and securely across platforms and responsibilities Communicating with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate Developing and maintaining effective working relationships Managing and prioritising the allocated workload effectively You'll need to have a bias for action, the ambition to deliver results and collaborate and build trust, with an overarching passion to learn and be curious. To be a success, you will need to be committed to your own development and be prepared to make the most of the opportunities, practical experience and qualifications given to you. In return we provide first class on the job coaching, specialist partner training and unparalleled experiences working within a diverse, innovative environment where you will be challenged to excel and positively contribute. At Amazon we strive to be the Earth’s most customer-centric company, we put our customers first and strive to meet their unmet needs worldwide. We have a passion for invention, drive a commitment to operational excellence, and long-term thinking. Working here means being entrepreneurial, being customer obsessed, thinking big and challenging the status quo, whilst working collaboratively to make the impossible a reality. Trust and empowerment are paramount to the way we work – it’s what allows us to do things differently as well as be bold and creative. We’re passionate about our vision and values-lead culture which is governed by our leadership principles and we are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all our colleagues have the chance to make a real difference.Training:As well as learning key skills, you will be working towards the Level 3 Apprenticeship standard in Information Communications Technician. Training will be delivered in a mix of remote and face-to-face sessions. Each week Apprentices will be allocated time away from their day to day roles to work on their Apprenticeship studies. You will spend approximately 80% of your working week learning from skilled members of the team whilst supporting learning on the job. The apprenticeship will run for 18 months, at the end of which you will be eligible to apply for higher roles in relevant teams within Amazon or anywhere in the industry. This is the ideal opportunity to get valuable work-experience at Amazon, as well as gaining a relevant qualification funded by Amazon. Level 2 Functional Skills in maths and English (if required).Training Outcome:Throughout the apprenticeship, you will work alongside the team, supporting with day to day tasks learning how Amazon works and delivers for its customers. As your knowledge and skills increase over the duration of the scheme you will have opportunities to be part of and lead projects, making a difference for customers. The on the job experience will help you build a portfolio of evidence towards your apprenticeship. You will be given dedicated time to focus on your studies to help you stay on track and work towards successfully completing your qualification(s). Once you have successfully completed your Information Communications Technician Apprenticeship you will be able to apply for relevant roles across the business.Employer Description:Amazon offers a range of opportunities to suit candidates with different backgrounds, qualifications and career aspirations. That is why we believe it is the perfect place to learn new skills. We believe that building a culture that is welcoming and inclusive is integral to people doing their best work and is essential to what we can achieve as a company. We take steps to ensure our colleagues have a sense of belonging, value, and opportunity.Working Hours :Apprentices will work a 40-hour working week, Monday to Friday. Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Problem solving skills,Analytical skills,Team working ....Read more...
Information Communications Technician Apprentice
Where you start with Amazon doesn’t determine the course of your career, so many of our apprentices develop themselves beyond their wildest imaginations and we truly value early talent and your thoughts, ideas and contributions. Within your role you’ll be encouraged to, and inspired to, make an impact developing skills for life throughout. The apprenticeship combines working, earning a full-time salary, with fully funded part-time education. This will give you the opportunity to gain an Information Communications Technician Level 3 apprenticeship standard qualification with the advantage of gaining relevant work-life skills. This 18-month programme teaches you to build and maintain the physical infrastructure that supports our Data Centre of devices and in-lab appliances and work closely with software teams to create an effective testing platform. You will be following defined operating procedures to extend, populate and maintain the lab spaces that contain TVs, Set-Top Boxes, Games Consoles, Streaming Sticks, control appliances and their associated hardware components. You will be part of a team that is ultimately responsible for the hardware, facilities and logistical set-up, configuration and maintenance of a datacentre of 1000s of devices that run 24/7 at optimal efficiency. You will be expected to follow health and safety processes and adhere to tight security and quality standards. This will include following processes to accurately install and configure third party devices, computer hardware, racking and cabling infrastructure. Throughout the programme you will learn how to develop and gain skills in: Interpreting and prioritising internal or external customer's requirements Applying the appropriate tools and techniques to undertake fault finding and rectification Applying Continuous Professional Development to support necessary business output and technical developments Operating safely and securely across platforms and responsibilities Communicating with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate Developing and maintaining effective working relationships Managing and prioritising the allocated workload effectively You'll need to have a bias for action, the ambition to deliver results and collaborate and build trust, with an overarching passion to learn and be curious. To be a success, you will need to be committed to your own development and be prepared to make the most of the opportunities, practical experience and qualifications given to you. In return we provide first class on the job coaching, specialist partner training and unparalleled experiences working within a diverse, innovative environment where you will be challenged to excel and positively contribute. At Amazon we strive to be the Earth’s most customer-centric company, we put our customers first and strive to meet their unmet needs worldwide. We have a passion for invention, drive a commitment to operational excellence, and long-term thinking. Working here means being entrepreneurial, being customer obsessed, thinking big and challenging the status quo, whilst working collaboratively to make the impossible a reality. Trust and empowerment are paramount to the way we work - it’s what allows us to do things differently as well as be bold and creative. We’re passionate about our vision and values-lead culture which is governed by our leadership principles, and we are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all our colleagues have the chance to make a real difference.Training:As well as learning key skills, you will be working towards the Level 3 Apprenticeship standard in Information Communications Technician. Training will be delivered in a mix of remote and face-to-face sessions. Each week apprentices will be allocated time away from their day-to-day roles to work on their apprenticeship studies. You will spend approximately 80% of your working week learning from skilled members of the team whilst supporting learning on the job. The apprenticeship will run for 18-months at the end of which you will be eligible to apply for higher roles in relevant teams within Amazon or anywhere in the industry. This is the ideal opportunity to get valuable work-experience at Amazon, as well as gaining a relevant qualification funded by Amazon. Level 2 Functional Skills in maths and English (if required).Training Outcome:Throughout the apprenticeship, you will work alongside the team, supporting with day-to-day tasks learning how Amazon works and delivers for its customers. As your knowledge and skills increase over the duration of the scheme you will have opportunities to be part of and lead projects, making a difference for customers. The on-the-job experience will help you build a portfolio of evidence towards your apprenticeship. You will be given dedicated time to focus on your studies to help you stay on track and work towards successfully completing your qualification(s). Once you have successfully completed your Information Communications Technician Apprenticeship you will be able to apply for relevant roles across the business. Employer Description:Amazon offers a range of opportunities to suit candidates with different backgrounds, qualifications and career aspirations. That is why we believe it is the perfect place to learn new skills. We believe that building a culture that is welcoming and inclusive is integral to people doing their best work and is essential to what we can achieve as a company. We take steps to ensure our colleagues have a sense of belonging, value, and opportunity.Working Hours :Apprentices will work a 40-hour working week Monday to Friday, working hours TBCSkills: Communication skills,IT skills,Attention to detail,Problem solving skills,Analytical skills,Team working ....Read more...
Information Communications Technician Apprentice
Where you start with Amazon doesn’t determine the course of your career, so many of our apprentices develop themselves beyond their wildest imaginations and we truly value early talent and your thoughts, ideas and contributions. Within your role you’ll be encouraged to, and inspired to, make an impact developing skills for life throughout. The apprenticeship combines working, earning a full-time salary, with fully funded part-time education. This will give you the opportunity to gain an Information Communications Technician Level 3 apprenticeship standard qualification with the advantage of gaining relevant work-life skills. This 18 month programme teaches you to build and maintain the physical infrastructure that supports our Data Centre of devices and in-lab appliances and work closely with software teams to create an effective testing platforms. You will be following defined operating procedures to extend, populate and maintain the lab spaces that contain TVs, Set-Top Boxes, Games Consoles, Streaming Sticks, control appliances and their associated hardware components. You will be part of a team that is ultimately responsible for the hardware, facilities and logistical set-up, configuration and maintenance of a data-centre of 1000s of devices that run 24/7 at optimal efficiency. You will be expected to follow health and safety processes and adhere to tight security and quality standards. This will include following processes to accurately install and configure third party devices, computer hardware, racking and cabling infrastructure. Throughout the programme you will learn how to develop and gain skills in: Interpreting and prioritising internal or external customer's requirements Applying the appropriate tools and techniques to undertake fault finding and rectification Applying Continuous Professional Development to support necessary business output and technical developments Operating safely and securely across platforms and responsibilities Communicating with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate Developing and maintaining effective working relationships Managing and prioritising the allocated workload effectively You'll need to have a bias for action, the ambition to deliver results and collaborate and build trust, with an overarching passion to learn and be curious. To be a success, you will need to be committed to your own development and be prepared to make the most of the opportunities, practical experience and qualifications given to you. In return we provide first class on the job coaching, specialist partner training and unparalleled experiences working within a diverse, innovative environment where you will be challenged to excel and positively contribute. At Amazon we strive to be the Earth’s most customer-centric company, we put our customers first and strive to meet their unmet needs worldwide. We have a passion for invention, drive a commitment to operational excellence, and long-term thinking. Working here means being entrepreneurial, being customer obsessed, thinking big and challenging the status quo, whilst working collaboratively to make the impossible a reality. Trust and empowerment are paramount to the way we work – it’s what allows us to do things differently as well as be bold and creative. We’re passionate about our vision and values-lead culture which is governed by our leadership principles and we are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all our colleagues have the chance to make a real difference.Training: As well as learning key skills, you will be working towards the Level 3 Apprenticeship standard in Information Communications Technician Training will be delivered in a mix of remote and face-to-face sessions Each week Apprentices will be allocated time away from their day to day roles to work on their Apprenticeship studies You will spend approximately 80% of your working week learning from skilled members of the team whilst supporting learning on the job The apprenticeship will run for 18 months, at the end of which you will be eligible to apply for higher roles in relevant teams within Amazon or anywhere in the industry This is the ideal opportunity to get valuable work-experience at Amazon, as well as gaining a relevant qualification funded by Amazon Level 2 Functional Skills in maths and English (if required) Training Outcome: Throughout the apprenticeship, you will work alongside the team, supporting with day to day tasks learning how Amazon works and delivers for its customers As your knowledge and skills increase over the duration of the scheme you will have opportunities to be part of and lead projects, making a difference for customers. The on the job experience will help you build a portfolio of evidence towards your apprenticeship. You will be given dedicated time to focus on your studies to help you stay on track and work towards successfully completing your qualification(s) Once you have successfully completed your Information Communications Technician Apprenticeship you will be able to apply for relevant roles across the business Employer Description:Amazon offers a range of opportunities to suit candidates with different backgrounds, qualifications and career aspirations. That is why we believe it is the perfect place to learn new skills. We believe that building a culture that is welcoming and inclusive is integral to people doing their best work and is essential to what we can achieve as a company. We take steps to ensure our colleagues have a sense of belonging, value, and opportunity.Working Hours :Monday - Friday, shifts to be confirmedSkills: Communication skills,IT skills,Attention to detail,Problem solving skills,Analytical skills,Team working ....Read more...
Information Communications Technician Apprentice
Where you start with Amazon doesn’t determine the course of your career, so many of our apprentices develop themselves beyond their wildest imaginations and we truly value early talent and your thoughts, ideas and contributions. Within your role you’ll be encouraged to, and inspired to, make an impact developing skills for life throughout. The apprenticeship combines working, earning a full-time salary, with fully funded part-time education. This will give you the opportunity to gain an Information Communications Technician Level 3 apprenticeship standard qualification with the advantage of gaining relevant work-life skills. This 18-month programme teaches you to build and maintain the physical infrastructure that supports our Data Centre of devices and in-lab appliances and work closely with software teams to create an effective testing platforms. You will be following defined operating procedures to extend, populate and maintain the lab spaces that contain TVs, Set-Top Boxes, Games Consoles, Streaming Sticks, control appliances and their associated hardware components. You will be part of a team that is ultimately responsible for the hardware, facilities and logistical set-up, configuration and maintenance of a datacentre of 1000s of devices that run 24/7 at optimal efficiency. You will be expected to follow health and safety processes and adhere to tight security and quality standards. This will include following processes to accurately install and configure third party devices, computer hardware, racking and cabling infrastructure. Throughout the programme you will learn how to develop and gain skills in: Interpreting and prioritising internal or external customer's requirements Applying the appropriate tools and techniques to undertake fault finding and rectification Applying Continuous Professional Development to support necessary business output and technical developments Operating safely and securely across platforms and responsibilities Communicating with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate Developing and maintaining effective working relationships Managing and prioritising the allocated workload effectively You'll need to have a bias for action, the ambition to deliver results and collaborate and build trust, with an overarching passion to learn and be curious. To be a success, you will need to be committed to your own development and be prepared to make the most of the opportunities, practical experience and qualifications given to you. In return we provide first class on the job coaching, specialist partner training and unparalleled experiences working within a diverse, innovative environment where you will be challenged to excel and positively contribute. At Amazon we strive to be the Earth’s most customer-centric company, we put our customers first and strive to meet their unmet needs worldwide. We have a passion for invention, drive a commitment to operational excellence, and long-term thinking. Working here means being entrepreneurial, being customer obsessed, thinking big and challenging the status quo, whilst working collaboratively to make the impossible a reality. Trust and empowerment are paramount to the way we work - it’s what allows us to do things differently as well as be bold and creative. We’re passionate about our vision and values-lead culture which is governed by our leadership principles and we are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all our colleagues have the chance to make a real difference.Training:As well as learning key skills, you will be working towards the Level 3 Apprenticeship standard in Information Communications Technician. Training will be delivered in a mix of remote and face-to-face sessions. Each week Apprentices will be allocated time away from their day-to-day roles to work on their Apprenticeship studies. You will spend approximately 80% of your working week learning from skilled members of the team whilst supporting learning on the job. The apprenticeship will run for 18 months at the end of which you will be eligible to apply for higher roles in relevant teams within Amazon or anywhere in the industry. This is the ideal opportunity to get valuable work-experience at Amazon, as well as gaining a relevant qualification funded by Amazon. Level 2 Functional Skills in maths and English (if required).Training Outcome:Throughout the apprenticeship, you will work alongside the team, supporting with day-to-day tasks learning how Amazon works and delivers for its customers. As your knowledge and skills increase over the duration of the scheme you will have opportunities to be part of and lead projects, making a difference for customers. The on-the-job experience will help you build a portfolio of evidence towards your apprenticeship. You will be given dedicated time to focus on your studies to help you stay on track and work towards successfully completing your qualification(s). Once you have successfully completed your Information Communications Technician Apprenticeship you will be able to apply for relevant roles across the business. Employer Description:Amazon offers a range of opportunities to suit candidates with different backgrounds, qualifications and career aspirations. That is why we believe it is the perfect place to learn new skills. We believe that building a culture that is welcoming and inclusive is integral to people doing their best work and is essential to what we can achieve as a company. We take steps to ensure our colleagues have a sense of belonging, value, and opportunity.Working Hours :Apprentices will work a 40-hour working week Monday to Friday, working hours TBCSkills: Communication skills,IT skills,Attention to detail,Problem solving skills,Analytical skills,Team working ....Read more...