Location: United Kingdom
Security Clearance: (BPSS) Clearance
Employment Type: Permanent
Linking Humans is partnering with a UK-based organisation where ServiceNow underpins Customer Experience, Technology Experience, and Employee Experience at scale. This role sits firmly between a hands-on developer and an architect and is designed for someone who can build, configure, and integrate across the platform with confidence.
This is a delivery-focused role. You will be expected to configure, integrate, and troubleshoot ServiceNow applications day to day, working across multiple modules and experience layers.
Role overview
As a ServiceNow Implementation Specialist, you will be responsible for delivering end-to-end ServiceNow capabilities across customer, employee, and technology workflows. You will work closely with senior consultants and architects while taking ownership of hands-on configuration and integration.
This role requires broad module coverage combined with strong technical depth. If your experience is limited to a single area of the platform, this role will not be a fit.
Critical capability profile
To be successful in this role, you must be strongest across:
ITSM | CSM | HRSD | ITOM | ITAM | Experience Layer | Integrations
- Lack of exposure to CSM or HRSD will significantly limit effectiveness
- Lack of ITSM, integrations, or UI capability will prevent you from meeting delivery expectations
Essential ServiceNow modules
IT Service Management (ITSM)
This is the technical backbone of the role. You must be confident in configuring and extending:
- Incident, Request, Change, and Problem Management
- CMDB alignment and service mapping dependencies
- SLAs, approvals, notifications, and service catalogue items
Most Technology Experience delivery will anchor here.
Customer Service Management (CSM)
Absolutely essential. You will be building customer-facing workflows and experiences, including:
- Customer portals
- Case management
- Omnichannel configurations
- End-to-end customer journey workflows
Hands-on CSM configuration experience is critical.
HR Service Delivery (HRSD)
Core to the Employee Experience focus. You must be able to design and configure:
- HR case management
- Employee journeys and lifecycle events
- Onboarding and transition workflows
- Employee-facing HR portals
IT Operations Management (ITOM)
Essential at an implementation level. You should understand and configure:
- Discovery
- Service Mapping
- Event Management
Deep platform engineering knowledge is not required, but you must be able to integrate ITOM with ITSM and operational workflows.
IT Asset Management (ITAM)
Essential for Technology Experience delivery. You should understand:
- Hardware and Software Asset Management concepts
- Asset lifecycles
- Integration between ITAM, CMDB, ITSM, and procurement
Employee Experience and Workplace Service Delivery
You should be comfortable delivering:
- Workplace Service Delivery
- Employee onboarding and transitions
- Employee-facing service experiences
Essential platform and technical capabilities
You are expected to configure, integrate, and troubleshoot.
- UI Builder and Service Portal
- Next Experience UI configuration
- Flow Designer and workflow automation
- IntegrationHub
- REST and SOAP APIs
- Data migration and data integrity management
- Awareness of Workflow Data Fabric and RaptorDB
Skills and experience
- Proven hands-on experience implementing ServiceNow across multiple modules
- Strong understanding of customer and employee journey design
- Proficiency in JavaScript and ServiceNow scripting fundamentals
- Experience integrating ServiceNow with external systems
- Ability to translate business requirements into working platform configuration
- Strong troubleshooting and problem-solving capability
- Comfortable working across IT, HR, and customer-facing teams
Security requirements
This role requires Baseline Personnel Security Standard (BPSS) clearance.
Additional checks may apply if you have lived outside the UK within the last three years.
Why consider this opportunity
- Broad exposure across the ServiceNow platform
- A genuinely hands-on delivery role with clear expectations
- Work across customer, employee, and technology experience use cases
- Strong investment in learning, certification, and long-term development
- Hybrid-first working with flexibility built into day-to-day delivery
If you are a ServiceNow professional who enjoys hands-on delivery, integration work, and building real-world workflows across the full platform, this role offers a strong next step.....Read more...
To provide first-line IT support to staff and students, ensuring the smooth operation of the school’s IT systems and equipment. This is an apprenticeship position, combining on-the-job training with formal study towards a recognised IT qualification. The technician will work under the direction of the Network Manager, assisting with day-to-day technical issues and supporting the effective use of technology across the school and sixth form college.
Key Responsibilities
Technical Support
Serve as the first point of contact for IT support queries from staff and students, responding promptly to requests via the helpdesk or in person
Troubleshoot and resolve basic hardware and software issues on desktops, laptops, printers, and other devices
Install, configure, and maintain IT equipment, including computers, peripherals, and classroom technology (e.g., interactive whiteboards, projectors)
Assist with the setup of IT equipment for lessons, assemblies, exams, and school events
Maintain accurate records of support requests, repairs, and inventory.
Report unresolved or complex issues to the Network Manager or escalate as appropriate
Network and Systems Support
Support the maintenance and monitoring of the school’s network, under the guidance of the Network Manager.
Assist with user account administration (e.g. password resets, access permissions).
Help ensure IT security by following procedures for antivirus, updates, and safeguarding data.
Support the deployment of new hardware and software, including routine updates and installations.
Training:
Information Communications Technician Level 3 Apprenticeship Standard
You will also receive full training and support from the Just IT Apprenticeship Team to increase your skills
Training Outcome:
Potential full-time position for the right candidate after completion of the apprenticeship
Employer Description:Alexandra Park School is a thriving and dynamic school which boasts excellent examination results and an outstanding curriculum experience in both the main school and the sixth form. The school is situated on a beautiful five-acre site adjacent to Oliver Tambo Park within sight of Alexandra Palace. The school was opened in 1999 with the aim of creating a great comprehensive school at the heart of the community. We have become that great local school offering top-class education alongside a wealth of opportunities.
Ours is a rich, diverse and harmonious community with a culture of outstanding teaching and learning at its heart. Our school motto is “Success for all” and everything we do is planned to enable us to achieve this vision. At APS students will discover a supportive and friendly environment. High standards of discipline and behaviour are expected and maintained thus ensuring a safe, structured working environment where every individual is encouraged to strive for excellence. Our objective is to foster confident and responsible citizens who are prepared to meet the challenges of life.Working Hours :Monday- Friday, between 8.00am- 4.00pm.
Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience,Positive attitude,Motivated,Passion for ICT,Troubleshooting,Hardware and software....Read more...
2nd Line Support Engineer – Milton Keynes5 Days per week onsite - £35,000 - £38,000 per annum2nd Line Support Engineer required for a leading client based in Milton Keynes. My client is currently seeking a 2nd Line Support Engineer to come on board to provide support for Microsoft environments across a diverse clientele spanning various industries such as legal, real estate, logistics, manufacturing, and more. Responsibilities include managing installations, upkeep, and resolving issues pertaining to Windows 10/11 operating systems on both laptops and desktops.Key skills:
Strong 2nd Line support experience
Conduct administration tasks for server operating systems.
Collaborate with RDS, Citrix, and Hyper-V technologies.
Supply assistance for smartphones (Android & iOS), tablets (Android & iOS), printers, scanners, copiers, and other hardware devices.
Oversee Office 365 administration, including user account management, Azure AD, Exchange, etc.
Manage various Microsoft products such as Office, Teams, SharePoint, OneDrive, and MFA.
Administer backup technologies and antivirus/security software.
Execute cable patching and utilize remote access tools.
Leverage ITSM tools for streamlined service delivery.
Demonstrate proficient technical abilities, demonstrating competence in managing the aforementioned tasks.
Possess outstanding customer service and communication aptitudes.
Display a fervent dedication to their profession and a commitment to delivering superior client-centric service.
Interested? Please submit your updated CV to Emma Siwicki at Crimson for immediate consideration.
Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers!
Crimson is acting as an employment agency regarding this vacancy....Read more...
Act as the first point of contact for all IT-related queries via phone, email, in-person and through the Service desk
Log, track, and resolve support tickets using the college’s helpdesk system
Troubleshoot and resolve basic hardware, software, and network issues
Set up and maintain user accounts, passwords, and permissions in line with college policies
Install, configure, and update software and hardware on desktops, laptops, and mobile devices, including managing backups and supporting assistive technologies
Perform basic network checks (Wi-Fi troubleshooting, cable testing, patching) under supervision and assist in monitoring and maintaining network equipment, storage devices and cloud services
Support the use of college systems such as Microsoft 365, VLEs and MIS platforms
Assist with classroom technology including projectors, interactive whiteboards, and AV equipment
Assist with security activities, including implementing updates, performing anti-virus scans, managing access controls
Escalate complex issues to second-line support or relevant teams when necessary
Maintain accurate documentation of IT assets and support procedures
Provide basic training and guidance to users on common IT tools and best practices
Participate in routine maintenance tasks and IT projects as required
Training:
An apprenticeship includes regular training with a college or other training organisation
At least 20% of your working hours will be spent training or studying
Training Outcome:
Upon completing the apprenticeship, there may be opportunities to progress into a permanent role, depending on business needs and individual performance
Employer Description:The Oaklands Education Group is a vibrant and diverse learning-centred community with a proud 100-year history of delivering transformational education. We are ambitious, innovative, and committed to being internationally known, nationally recognised, regionally relevant, and locally significant.
As we continue to invest in our digital infrastructure, cloud services, and modern learning technologies, we are looking for a motivated and tech-curious apprentice to provide exceptional first-line technical support across the organisation. This role is perfect for someone passionate about IT, problem-solving, and helping others—someone who wants to develop real hands-on skills while working towards a recognised Level 3 qualification.Working Hours :Monday - Friday, 8.30am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience....Read more...
Our client is growing their technology team and is seeking a Lead Full Stack Developer to deliver scalable, high-quality web applications and support the expansion of their digital platforms.
Role and Responsibilities:
Design and implement distributed back-end services using Node.js, NestJS, and MongoDB within a microservices architecture.
Deliver secure, production-ready APIs (REST and GraphQL) that meet stringent SLAs for performance and availability.
Leverage Azure platform services including Azure Service Bus, Event Hub, and Functions to build resilient, event-driven systems.
Participate in planning and refinement sessions to translate business requirements into robust technical designs.
Drive the effective use of GenAI tools throughout the software development lifecycle for documentation, testing, and code generation.
Ensure strong test coverage and maintain high-quality standards through automated testing and modern testing frameworks.
Implement instrumentation and monitoring using tools such as DataDog, and lead readiness for post-deployment support.
Collaborate closely with front-end engineers, product owners, and QA to ensure alignment and end-to-end quality delivery.
Conduct design reviews, contribute to code reviews, and mentor junior engineers to elevate technical excellence.
Requirements:
10+ years of professional experience in back-end software development.
Proven expertise in building distributed systems at scale using microservices and event-driven architectures.
Strong proficiency in Node.js/NestJS and back-end integration patterns (API routes, server-side logic).
Solid experience with MongoDB, including schema design, indexing, and performance optimization.
Deep knowledge of RESTful APIs and GraphQL, with an emphasis on performance tuning and security best practices.
Hands-on experience with Azure cloud services, particularly Azure Service Bus and Event Hub.
Familiarity with GenAI tools integrated into SDLC workflows (e.g., code assist, documentation, and code analysis).
Strong understanding of non-functional requirements such as performance, reliability, observability, and scalability.
Proficiency in CI/CD pipelines, GitHub workflows, and Trunk-Based Development within a monorepo setup (e.g., Nx).
Demonstrated ability to engage in agile ceremonies and lead technical discussions in a collaborative, scaled environment.
For more information – please apply for this job or send your CV directly and I will call you back to provide you with more details.
Cavendish (Recruitment) Professionals Ltd are proud to be an equal opportunity employer and we believe that inclusivity begins with the candidate experience. All qualified applicants will receive consideration for employment regardless of, gender, race, age, sexual orientation, religion, or belief.....Read more...
Our client is growing their technology team and is seeking a Lead Full Stack Developer to deliver scalable, high-quality web applications and support the expansion of their digital platforms.
Role and Responsibilities:
Design and implement distributed back-end services using Node.js, NestJS, and MongoDB within a microservices architecture.
Deliver secure, production-ready APIs (REST and GraphQL) that meet stringent SLAs for performance and availability.
Leverage Azure platform services including Azure Service Bus, Event Hub, and Functions to build resilient, event-driven systems.
Participate in planning and refinement sessions to translate business requirements into robust technical designs.
Drive the effective use of GenAI tools throughout the software development lifecycle for documentation, testing, and code generation.
Ensure strong test coverage and maintain high-quality standards through automated testing and modern testing frameworks.
Implement instrumentation and monitoring using tools such as DataDog, and lead readiness for post-deployment support.
Collaborate closely with front-end engineers, product owners, and QA to ensure alignment and end-to-end quality delivery.
Conduct design reviews, contribute to code reviews, and mentor junior engineers to elevate technical excellence.
Requirements:
10+ years of professional experience in back-end software development.
Proven expertise in building distributed systems at scale using microservices and event-driven architectures.
Strong proficiency in Node.js/NestJS and back-end integration patterns (API routes, server-side logic).
Solid experience with MongoDB, including schema design, indexing, and performance optimization.
Deep knowledge of RESTful APIs and GraphQL, with an emphasis on performance tuning and security best practices.
Hands-on experience with Azure cloud services, particularly Azure Service Bus and Event Hub.
Familiarity with GenAI tools integrated into SDLC workflows (e.g., code assist, documentation, and code analysis).
Strong understanding of non-functional requirements such as performance, reliability, observability, and scalability.
Proficiency in CI/CD pipelines, GitHub workflows, and Trunk-Based Development within a monorepo setup (e.g., Nx).
Demonstrated ability to engage in agile ceremonies and lead technical discussions in a collaborative, scaled environment.
For more information – please apply for this job or send your CV directly and we will contact you to provide further details.Cavendish (Recruitment) Professionals Ltd are proud to be an equal opportunity employer and we believe that inclusivity begins with the candidate experience. All qualified applicants will receive consideration for employment regardless of gender, race, age, sexual orientation, religion, or belief.....Read more...
Key Responsibilities:
Provide technical support and assistance to employees and customers via phone, email, and in-person
Troubleshoot and resolve hardware and software issues, including desktops, laptops, printers, and other IT equipment
Diagnose and resolve technical problems, including network connectivity, email, and software applications
Assist with setting up and configuring IT equipment, including desktops, laptops, and mobile devices
Collaborate with other IT team members to resolve complex technical issues
Document and track technical issues and resolutions
Perform routine maintenance and updates on IT systems and equipment
Provide training and guidance to employees on IT systems and equipment
Requirements:
Demonstrate an aptitude and enthusiasm for Computers and Information Technology
Outstanding communication and customer service skills absolutely essential
Any experience in a computer support role will be welcome
Excellent problem-solving and analytical skills
A self-starter with high levels of initiative
Ability to work in a fast-paced environment with constantly changing priorities
Training:Information Communications Technician Level 3 Apprenticeship Standard:
An apprenticeship includes regular training with a college or other training organisation
At least 20% of your working hours will be spent training or studying
All training will be delivered online by Wise Origin, offering flexible, expert-led instruction with interactive sessions and digital resources
This ensures apprentices can develop their skills while balancing work commitments
Training Outcome:This apprenticeship offers a strong foundation for a career in IT. Upon successful completion, you may progress into a permanent IT Support role or further your development through higher-level IT apprenticeships or specialist qualifications in areas such as:
Network or Systems Administration
Cyber Security
Cloud Computing
IT Project Management
Digital Infrastructure
You’ll gain valuable hands-on experience that can lead to a wide range of roles within the education sector or the wider tech industry.Employer Description:Wise Origin is a national training provider which was established in 2006. We deliver further education and provide employment opportunities through our Apprenticeship Programmes and other funded provisions. We specialise in IT, Digital & Data Apprenticeships and our aim is to help businesses and individuals make wise decisions for better futures.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
You will be extremely proactive, self-motivated and be able to provide excellent customer service.
The successful candidate will require a high level of efficiency and organisational skills in supporting a growing and very busy company offering a full range of Merchant services and EPOS solutions.
Full clean driving license is essential as site visits and installations will be integral to the role.
Key Responsibilities:
Demonstration of our services to potential customers in person and remotely
Building customised Epos systems in line with customer requirements
1st line technical support to customers, via phone, email, and ticket system
Troubleshooting Epos/ Technical issues
Diagnosing and resolving faults remotely
Providing timely and accurate customer feedback
Configuration of hardware / software
Installation of equipment at customer site and providing training for use.
Management of own diary to build and install projects within SLA’s
Stock taking and reporting
Stock ordering and management
Training:
An apprenticeship includes regular training with a college or other training organisation
At least 20% of your working hours will be spent training or studying
Training Outcome:
The role offers long-term security and the opportunity to progress into a permanent position
Employer Description:You will be working for one of Yorkshires best known Independent Merchant Services companies.Working Hours :Full time hours working 9.00am - 5.00pm Monday to Friday with additional on call WFH, covering evening and weekends.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative....Read more...
Senior Test Development Engineer
Location: Livingston, Scotland
This is a senior engineering role with excellent career progression opportunities within a leading electronics manufacturing environment.
Key Responsibilities of this Senior Test Development Engineer, Livingston job are:
Test Solution Design & Development – Design, develop, and verify test solutions for electronic products, ensuring robust and efficient testing processes.
High-Level Assembly Testing – Create and implement test systems to evaluate the performance and signal output of electronic boards using advanced instrumentation.
Signal Analysis – Identify and analyse signal types and characteristics to ensure accurate test coverage and reliable performance validation.
Hardware & Mechanical Development – Support the development of basic electronic boards and assist with the design and assembly of mechanical enclosures.
Software & Automation Tools – Utilise LabVIEW and TestStand to develop, debug, and verify automated test sequences and scripts.
Instrumentation & Measurement – Integrate instrumentation for measurement, calibration, and validation of electronic devices under test.
Documentation – Produce clear and comprehensive test specifications and related engineering documentation.
Key Requirements of this Senior Test Development Engineer job, Livingston are:
Proven experience in electronics test development, including the design and implementation of automated test systems.
Strong hands-on knowledge of electronic circuits, components, and board-level schematics.
Practical experience using LabVIEW and TestStand for test sequence development, debugging, and verification.
Solid background in electronics design or product development, with the ability to understand and influence design for testability.
Excellent analytical and problem-solving skills, with a methodical and detail-oriented engineering approach.
Must be a British national (due to project security requirements).
To apply for this Senior Test Development Engineer – Electronics Manufacturing role in Livingston, Scotland, please send your CV to NDrain@redlinegroup.Com Or call 07961 158786.....Read more...
The apprentice will join the Customer Service Team providing administrative and hardware support to the 1st Line and Projects and Implementation teams. You will report directly to the 2nd Line Team Leader who works within the Customer Services Department. You will be required to work in the build room as well as working on specific tasks in the field defined with you by the Management Team.
The apprentice will join the 1st Line Team providing administrative and remote support to our fast-growing customer base. You will report directly to the 1st Line Team Leader who works within the Customer Operations group. You will be required to work on the Helpdesk as well as working on specific projects and tasks defined with you by the Management Team. You will not be a call logger, with the expectation being that by the end of your tenure you can resolve at least 85% of all the incidents you log yourself.
General Skills & Experience:
Strong customer care and client facing skills
Good verbal and written communications skills
Excellent telephone manner
Organised, focused and rigorous
Proven problem-solving skills
Able to work in a team environment
Must have desire and ability to develop new skills on the job
Strong team focus and ability to work with and without direct supervision
Attitude:
Mature attitude in a professional environment
Desire to be a team player
Looking for challenges and solutions
Promotes customer service
Can do’ attitude
Sense of humour
Technical Skills - An awareness of:
IT hardware
Windows operating systems
Microsoft Office
Training:
Information Communications Technician Level 3 Apprenticeship Standard
You will also receive full training and support from the Just IT Apprenticeship Team to increase your skills
Training Outcome:Potential full-time position for the right candidate after completion of the apprenticeship.Employer Description:Virtual IT was created to provide a best-in-class corporate IT infrastructure and service solutions to SMEs, and since then we have grown to a team of nearly 100 employees. Headquartered in North West London and with offices across the south-east, we are among the leading Managed Services Providers in the South of England, supporting over 700 organisations and tens of thousands of users with their IT and cyber security needs.
Our experienced and structured teams deliver a comprehensive range of IT services including, cutting-edge Cyber Security, Helpdesk & On-Site IT Support, Cloud and Modern Workplace solutions, and Communications solutions. These solutions are always carefully tailored to our clients, enabling them to get the best from their IT, with solutions that can scale harmoniously with their business.Working Hours :Monday - Friday (9:00am - 5:30pm)
Shifts TBCSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Passion for ICT,Motivated,Positive attitude,Hard-working,Hardware and software,Troubleshooting,Windows 11 operating system....Read more...
Application & IT Support Engineer Crewe - Hybrid Up To £35,000We are looking for a proactive, technically confident 1st Line Support Engineer to join our highly successful, and rapidly expanding client’s team. This is a key role within the IT function, combining BC application support with 1st line IT service desk responsibilities.You will act as the first point of contact for technical queries across the business, ensuring users receive fast, accurate, and high-quality support. A strong understanding of Business Central and the ability to troubleshoot functional and technical issues is essential.This role would suit someone who thrives in a busy environment, enjoys solving problems, and takes real ownership of their work. If you are from a 1st Line Support Engineer, Applications Support Agent, IT Support, IT Consultant or similar role this opportunity is not to be missed.The Role:
Provide 1st line IT support across hardware, software, networks, and cloud services.
Deliver specialist support for Microsoft Dynamics Business Central, including triage, investigation, and resolution of BC-related incidents.
Troubleshoot business application issues, integrations, and user errors within BC and connected systems.
Manage new starter onboarding: account creation, hardware configuration, and access setup.
Assist users with daily system operations, ensuring they understand how to effectively use BC and other core applications.
Administer user permissions across multiple platforms, maintaining strict adherence to the Principle of Least Privilege (PoLP).
Work closely with the IT Manager on infrastructure projects, upgrades, and system improvements.
Escalate complex technical issues to internal teams or external vendors when needed.
Maintain accurate technical documentation, knowledge base articles, and support procedures.
Act as a key liaison for IT suppliers, software providers, and support partners.
Deliver ad-hoc user training, best-practice guidance, and system walkthroughs.
Ensure compliance with IT policies, security standards, and internal processes at all times.
You:
Demonstrated experience supporting end users for IT & Applications.
Strong technical troubleshooting ability with excellent problem-solving skills.
Confident working independently and managing workloads under pressure.
Highly organised with strong prioritisation and multitasking capability.
Excellent communication skills, both written and verbal, with the ability to translate technical language for non-technical users.
Strong attention to detail and a commitment to delivering high-quality service.
Curious, analytical mindset with a desire to continually develop technical knowledge.
By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.....Read more...
Electrical Engineer – Barnstaple, Devon
Job Type: Contract Inside IR35
Rate: £45-55 p/h
Our client is looking for an Electrical Engineer to help deliver mission-critical electrical systems for ships, weapon systems, and communication platforms. If you’re a hands-on, detailed-driven individual…then this is the perfect role for you!
What You’ll Do
Design and develop electrical systems for sonar, control, and power distribution.
Integrate subsystems into complex defence platforms.
Ensure compliance with MIL-STD, DEF STAN, and EMC standards.
Run testing, validation, and qualification activities.
Produce clear schematics, test documents, and design reports.
Troubleshoot electrical issues across development and in-service equipment.
Support upgrades, obsolescence, and new technology adoption.
Work closely with mechanical, systems, software, and supplier teams.
What You Bring:
Strong electrical system design and analysis skills.
Confident problem solver with a methodical approach.
Experience in defence/aerospace/marine environments.
System integration experience on ships or other large platforms.
Hands-on testing and validation capability.
Solid knowledge of MIL-STD, DEF STAN, EMC.
Skilled documentation and attention to detail.
Team player with strong communication skills.
Experience with Zuken E3, AutoCAD Electrical, or similar tools.
Qualifications:
HNC/HND in Electrical Engineering
Minimum 5 years’ experience in electrical disciplines
Security Requirements:
UK Sole National
BPSS Cleared
Able to obtain SC
If you’re a skilled Electrical Engineer, ready to take on their next role, then please apply and drop your CV below!....Read more...
We’re looking for an enthusiastic, IT-focused individual looking to develop their skills within a 1st line support role for a rapidly growing organisation.
You will help resolve IT related issues for over 650 sites across the UK. You will need to work fast and determine if issues can be resolved internally or need to be escalated to 3rd parties. You will be responsible for ensuring users are kept updated and deliver a high level of support and customer service.
The role will include training days for your time with Estio training, and 1 day a week to complete course work.
Duties and key responsibilities
You will:
Be the first point of call for colleagues across the business, diagnosing and assisting them with their issues over the phone and via email.
Work as part of a team to resolve incidents and requests within a given SLA.
Work with our 3rd party support providers to ensure incidents are resolved.
Liaise with end users to ensure they are kept informed about the progress of their issue.
Be able to diagnose and resolve common software and hardware issues.
Discuss and explain issues with users in a non-technical way where required, to gather the right information to progress their issue.
Training:Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.
Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.
Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:
Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
Prioritise systems support tasks and monitor and maintaining system performance.
Maintain regulatory, legal and professional standards.
Support the information systems needs for your business.
Training Outcome:Full-time 1st Line engineer with possible internal progression such as:
Infrastructure
Data Teams
Leadership
Security
Employer Description:We’re a group of vet practices and businesses across the UK, working in true partnership to help keep pets healthy and happy. That’s why we’re called VetPartners!
Our veterinary teams receive centralised support in all areas, from finance to IT and marketing, as well as fantastic benefits, training and investment, meaning they can focus on what really matters: delivering outstanding care to your pets.Working Hours :Monday - Friday 9am-5pm.Skills: Customer service experience,Keen to learn,Work to meet deadlines....Read more...
Provide first and second line support to all school staff in line with the IT SLA
Monitor and respond to issues via the IT Helpdesk and escalate when needed
Support, maintain, and troubleshoot hardware including PCs, laptops, mobile devices, printers/photocopiers, and classroom AV equipment
Install, configure, deploy, and decommission IT hardware; image/re-image devices and manage deployments via Microsoft Intune
Assist with account and system administration (Active Directory, Microsoft 365) and basic network tasks such as cabling and connectivity
Maintain software, security updates, antivirus, and licensing compliance across all devices
Perform daily checks on classrooms and IT equipment to ensure reliable operation for teaching and learning
Manage and maintain the school’s asset register, tagging new equipment and monitoring stock requirements
Support teaching and learning technology, digital signage, and laptop booking/setup processes
Training:15 - 18 Months (15 months on programme learning + 3 month EPA period)
Information and Communications Technician Level 3 Apprenticeship Standard:
Training Provided:
CompTIA A+
AZ - 900
Training Outcome:
We are looking to offer full time employment upon successful completion of the Apprenticeship
Employer Description:At NLCS, we deeply value our staff and are committed to their well -being and professional growth. We understand that a supportive and nurturing environment is crucial for everyone, not just our students. Our comprehensive staff development programme and strong support network ensure that our staff thrive both professionally and personally. We are looking for a new IT Support Technician to support the smooth operation of all IT systems across the school by providing technical assistance to staff and pupils, maintaining equipment, and supporting infrastructure under the supervision of the IT Manager. This is a hands -on, customer -facing role suitable for a proactive and reliable individual with strong technical and interpersonal skillsWorking Hours :Monday - Friday, 8.00am - 4.30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working....Read more...
Our client is accelerating their AI initiatives and growing their team to lead cutting-edge innovation. They are looking for a passionate Generative AI Engineer to help build advanced AI solutions. This is a chance to be part of a forward-thinking, AI-driven organization.
Role and Responsibilities:
Design and develop scalable, modular microservices using Python, GenAI, and AWS Lambda.
Build orchestrators and services following clean architecture, SRP, and minimal coupling principles.
Implement Test-Driven Development (TDD) with thorough unit tests and reliable mocking of dependencies.
Set up and maintain logging and monitoring for service behavior, performance, and inputs/outputs.
Work within a well-documented modular architecture, ensuring consistency across the codebase.
Collaborate closely with frontend engineers, data scientists, DevOps teams, and product stakeholders.
Take ownership of your development areas, delivering high-quality work with pride and accountability.
Communicate proactively, address blockers, support teammates, and embrace a “can-do” mindset.
Present work clearly and participate constructively in giving and receiving feedback to drive continuous improvement.
Requirements:
5+ years experience
Full Stack experience – Preferred stack - React, NodeJS, Typescript, SQL/NOSQL, Python OR any other full stack experience
Python is a must
Strong Software engineering fundamentals - OOPS concepts, Lazy loading, asynchronous programming
Exposure to ML services is a Plus
Experience building with Agents or AI Applications including RAG, Vector Storage, LLM FineTuning, Multi-Agent Frameworks (LangGraph, etc)
Experience building production level AI Features and going through QA, Deployment, Security for those features
Experience Scaling from AI Ideas to full Production Applications from scratch
For more information – please apply for this job or send your CV directly and I will call you back to provide you with more details.
Cavendish (Recruitment) Professionals Ltd are proud to be an equal opportunity employer and we believe that inclusivity begins with the candidate experience. All qualified applicants will receive consideration for employment regardless of, gender, race, age, sexual orientation, religion, or belief.....Read more...
Our client is accelerating their AI initiatives and growing their team to lead cutting-edge innovation. They are looking for a passionate Generative AI Engineer to help build advanced AI solutions. This is a chance to be part of a forward-thinking, AI-driven organization.
Roles & Responsibilities:
Design and develop scalable, modular microservices using Python, GenAI, and AWS Lambda.
Build orchestrators and services following clean architecture, SRP, and minimal coupling principles.
Implement Test-Driven Development (TDD) with thorough unit tests and reliable mocking of dependencies.
Set up and maintain logging and monitoring for service behavior, performance, and inputs/outputs.
Work within a well-documented modular architecture, ensuring consistency across the codebase.
Collaborate closely with frontend engineers, data scientists, DevOps teams, and product stakeholders.
Take ownership of your development areas, delivering high-quality work with pride and accountability.
Communicate proactively, address blockers, support teammates, and embrace a “can-do” mindset.
Present work clearly and participate constructively in giving and receiving feedback to drive continuous improvement.
Requirements:
5+ years experience
Full Stack experience – Preferred stack - React, NodeJS, Typescript, SQL/NOSQL, Python OR any other full stack experience
Python is a must
Strong Software engineering fundamentals - OOPS concepts, Lazy loading, asynchronous programming
Exposure to ML services is a Plus
Experience building with Agents or AI Applications including RAG, Vector Storage, LLM FineTuning, Multi-Agent Frameworks (LangGraph, etc)
Experience building production level AI Features and going through QA, Deployment, Security for those features
Experience Scaling from AI Ideas to full Production Applications from scratch
For more information – please apply for this job or send your CV directly and I will call you back to provide you with more details.Cavendish (Recruitment) Professionals Ltd are proud to be an equal opportunity employer and we believe that inclusivity begins with the candidate experience. All qualified applicants will receive consideration for employment regardless of, gender, race, age, sexual orientation, religion, or belief.....Read more...
Assist in providing first-line technical support to internal users via phone, email, and in-person
Learn to diagnose and resolve basic hardware, software, and network issues across Windows, macOS, and mobile platforms
Help install, configure, and maintain desktops, laptops, printers, and other peripherals
Support user account setup and permissions in Microsoft 365 and Active Directory
Participate in monitoring IT systems and maintaining performance
Document support issues and resolutions in the ticketing system
Assist with onboarding/offboarding processes, including device setup and account provisioning
Learn to troubleshoot VPN, connectivity, and collaboration tools for remote users
Shadow IT team members on infrastructure upgrades and projects
Follow IT policies, security protocols, and data protection guidelines
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average
Employer Description:The Deck Enterprises is a London-based clothing retailer specialising in high-end, tailored and premium apparel. Operating under the Knatchbull brand from Savile Row, the company focuses on offering specialised, boutique fashion with an emphasis on quality and craftsmanship. Founded in 2018, it continues to operate as a small, privately owned business in the UK fashion sector. Working Hours :Days and shifts to be confirmed.Skills: Communication skills,IT skills,Problem solving skills,Team working....Read more...
Providing 1st line helpdesk support for IT and business tool queries.
Assisting with hardware and software installations, including new starter setups.
Supporting on-site installation and decommissioning of IT services.
Helping with basic networking tasks such as PC and printer setup.
Maintaining and troubleshooting communication tools (Microsoft Teams, Outlook).
Contributing to the creation of FAQs and help guides for IT troubleshooting.
Shadowing experienced IT staff on projects and routine operational tasks.
Training:Why choose our Cloud Network Specialist apprenticeship?
QA’s Cloud Network Specialist Level 3 Apprenticeship provides a solid foundation in installing network cabling and hardware. A Cloud Network Specialist’s role is both desk-based and involves visits to clients' premises to resolve issues. Apart from installing network cabling and hardware, they may also be required to assist in the deployment and management of cloud-based services.
QA’s Cloud Network Specialist Level 3 apprenticeship programme enables the apprentice to:
Follow a cloud-first curriculum, covering on-premise and cloud-enabled networking
Learn about core networking principles, including network addressing, cloud, virtualisation and security
Understand the principles, hardware, protocols and services that form part of on-premise, cloud and hybrid network architectures
Train with QA – the largest and leading provider for both Microsoft and AWS training
Learn technical content that aligns to, and is relevant to, employers and the market
Learn about DevOps methodologies and the fundamentals of databases and data migration
Tools and technologies learned: Learners will learn to use Microsoft Azure, AWS and Google Cloud.Training Outcome:Opportunity to progress within the company upon successful completion of the apprenticeship.Employer Description:Lawrence David has over 50 years of experience delivering innovative, high-quality products for the transport and logistics industry. We’re committed to providing exceptional services and driving digital transformation across our operations. As part of our IT team, you’ll play a key role in supporting technology solutions that keep our business running smoothly.Working Hours :Monday to Friday, 9am-5pm or 8:30am to 4:30pm with 30 minute lunch break.Skills: Communication skills,Attention to detail,Organisation skills,Problem solving skills....Read more...
As an apprentice, you will gradually take on more responsibility as your skills grow. Your day-to-day will include:
Being first Point of Contact: Answering incoming calls, emails, tickets and web chats from clients regarding IT issues
Incident Logging: Accurately logging details of faults and requests into our Service Management tool
Troubleshooting: Diagnosing and resolving basic technical issues such as:
- Password resets and account unlocks
- Software installation and Microsoft Office/365 queries
- Basic hardware faults (laptops, printers, peripherals)
Escalation: Identifying complex issues that need to be passed on to 2nd or 3rd line support teams
Customer Service: Keeping users updated on the status of their tickets and ensuring high levels of customer satisfaction
Learning: Dedicating 20% of your working hours to your apprenticeship studies, workshops, and coursework
Training:
College day release at Solihull College's Blossomfield Campus
Weekly day release - timetable to be given at the start of the programme
Training Outcome:Degree Apprentice or alternative further education/industry qualification. Opportunities in line with business growth and demand, potentially Cyber Security, AI, Data, Cloud Engineering, Service Management, Operations.Employer Description:Atos Group is a global leader in digital transformation with c. 70,000 employees and annual revenue of c. € 10 billion, operating in 67 countries under two brands — Atos for services and Eviden for products. European number one in cybersecurity, cloud and high-performance computing, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos is a SE (Societas Europaea) and listed on Euronext Paris. The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.Working Hours :Monday - Friday, may have some shift patterns, e.g. 7.00am - 3.00pm or 11.00am - 7.00pm (to be confirmed).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Patience....Read more...
Project Engineer
Alton
£35,000 - £40,000 Basic + Great Work Life Balance + Flexibility + Family Feel Environment + Stability + Holidays + Immediate Start + Free parking + Package
Are you a project engineer looking to work in a small, family feel company who looks after their employees? Work for a great company who pride themselves on providing a high quality service and treat their employees with respect in a stable industry.
This recession proof business manufactures and supplies products within the heat treatment industry across the whole of the UK and are well known in their industry. This project engineer will be a valued member of the team. Work a role where you can enjoy long term job security working for a flexible company whilst feeling appreciated and being looked after.
The role as a project engineer will include:
* Project engineer role - mainly office based.
* Understanding and producing electrical drawings
* Managing projects within the heat treatment industry
The successful project engineer will need:
* Experience with running projects of any kind and size
* Understanding and producing electrical drawings / control systems
* Commutable to Alton, Hampshire
If interested in this role please apply or contact Maia on 07537154330 for immediate consideration.
Keywords: project engineer, project manager, projects, electrical, controls, automation, engineer,trainee engineer, autocad software, autocad engineer, electrical drawings, design engineer, siemens, allen bradley, Alton, Hampshire,Borden,Medstead
This vacancy is being advertised by Future Engineering Recruitment Ltd. The services of Future Engineering Recruitment Ltd are that of an Employment Agency.
Please visit our website to view other positions we are currently handling.
Future Engineering Recruitment Ltd can only accept applications from candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit or are pending an application to obtain this right or permit should not apply as your details will not be processed.
We will endeavour to respond to all applicants however due to the sheer volume of response, we can only guarantee that candidates who have been shortlisted will be contacted.....Read more...
Firmware Engineer - Electronics Hardware Integration - Defence – Cambridge
We have an important Firmware Engineer role for a growing Defence Sector organisation, aimed at contributing to the development of new technologies that will enhance the defence of the UK and other allied nations, with a focus on defensive technologies rather than offensive.
Ideally, we are looking for someone with an electronics engineering background who can leverage their Firmware Engineering experience along with knowledge of electronics hardware integration. It’s preferable if you have a proven track record of successfully completing complex projects resulting in launched devices.
Some of the project you will be involved in will be focus on the advancing new technologies, pushing boundaries, and doing things that no one has done before. This means you won’t get bored in this role and will continue to develop your careers and skills.
While prior experience in the Defence sector is ideal, we are open to consider candidates from other complex fields.
You will need to hold a degree in a software or electronics field that led you into a Firmware Engineer career. Given the nature of this role in the Defence sector, it will be essential for you to be able to obtain security clearance.
In addition to career development and interesting projects, you will also receive an excellent starting salary (dependant on experience level), bonuses, a pension, free lunches, healthcare, on site gym access and other excellent benefits typically associated with larger organisations.
Collaboration is the key focus within this company, operating within a flat structure where peers help develop your knowledge as you contribute to theirs, all while working on some of the most fascinating projects you can imagine.
If this sounds like the kind of work you want to be involved in, I recommend submitting an application now to avoid missing out.
For more general information, please feel free to call Andrew Welsh, Director of Medical Devices Recruitment and Scientific Recruitment Specialists Newton Colmore, on 0121 268 2240, or submit an application, and one of our team members at Newton Colmore will contact you. Please note that we will not be able to discuss the role specifics until we have a copy of your CV.....Read more...
Under supervision and with training, you will:
Help collect, check, and input performance and service data accurately.
Support the production of simple reports and dashboards to monitor how services are performing.
Learn how to use Council data systems and software to retrieve and analyse information.
Assist colleagues in ensuring data is accurate, up to date, and stored correctly.
Help document basic processes and keep clear records of data and reporting activity.
Work with staff across different teams to share information and help improve data quality.
Take part in team meetings and projects that support service improvement.
Develop your understanding of data protection, information governance, and confidentiality.
Promote equality, diversity, and inclusion in all areas of your work.
As your confidence and skills grow, you’ll take on more responsibility and contribute to more complex data and reporting tasks.Training:At the end, you will gain a Level 3 Data Technician apprenticeship qualification. This will include any Functional Skills as appropriate.
The apprenticeship will also include a proportion of 20% off-the-job training and a robust programme of mandatory apprentice training provided by Sandwell Council to include: Fire Awareness, Prevent, Safeguarding, Data Protection & Cyber Security and Equality & Diversity. Training Outcome:The post is offered on a fixed-term contract to cover the duration of the apprenticeship training. You will receive support and guidance to identify and apply for any further apprenticeships or internal jobs that you are suitably experienced and qualified for. Employer Description:Sandwell is a large, multicultural metropolitan borough situated in the heart of the Black Country, to the west of Birmingham, within the West Midlands conurbation and with a population of over 280,000. The Council is one of the largest employers in the Borough with employees in a variety of occupations, providing a comprehensive range of services. For more information about Sandwell Council’s apprenticeship programme and our recruitment process please visit our YouTube channel. Find out more information on Sandwell’s Values and Behaviours on the council’s webpage. For more information on careers in local government you can view a copy of the Local Government Career Guide.Working Hours :Monday to Friday - between the hours of 8am - 5pm.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Initiative,Non judgemental,Patience,Willingness to learn,Reliable and trustworthy,Self-motivated,Positive and enthusiastic,Able to follow instructions,Maintain confidentiality,Excellent IT Skills,Methodical....Read more...
Manufacturing Engineer
Location: Winfrith, Dorset
Salary: £37,500 £45,000 DOE
Hours: Full time, site based
Sector: Composites, Defence, Aerospace, Marine
This role is open to UK applicants only, or those with full right to work in the UK and a sole British passport.
This Manufacturing Engineer role offers a rare chance to work on complex, high-spec composite products used across defence, aerospace, and advanced marine industries. If youre a Manufacturing Engineer who enjoys turning designs into efficient, repeatable build processes and working closely with production teams, this one is well worth a look.
This long-established manufacturer designs, engineers, and produces large composite structures and GRP mouldings in-house, from concept through to final assembly. With continued growth and a strong order book, they are now looking to strengthen their engineering team with an experienced Manufacturing Engineer based at their Winfrith site.
As a Manufacturing Engineer, you will report into the Engineering Manager and play a critical role in bridging design and production. Youll be hands-on, methodical, and confident working at shop-floor level to ensure products are manufactured safely, efficiently, and to the highest quality standards.
The Manufacturing Engineer role will involve:
- Creating and implementing detailed manufacturing work instructions and visual aids, including lay-up and assembly manuals
- Translating customer drawings and CAD data into practical manufacturing solutions
- Designing mould tools, assembly fixtures, templates, foam kits, and manufacturing aids
- Setting up and managing part numbers, BOMs, and routings within the MRP system
- Driving continuous improvement across manufacturing processes, quality, and efficiency
- Providing cost input and manufacturing insight during quotation and project planning stages
- Liaising with customers and suppliers to support successful project delivery
- Supporting and mentoring shop floor operatives, helping build capability and consistency
- Ensuring compliance with health and safety, quality, and environmental requirements
- Working closely with design teams to ensure products are fully manufacturable
What were looking for in a Manufacturing Engineer:
Essential
- Proven experience as a Manufacturing Engineer or in a similar engineering role, ideally within composites
- Strong working knowledge of 2D and 3D CAD software
- A structured, methodical approach with excellent attention to detail
- Confidence working between engineering, production, and project teams
Desirable
- Engineering degree or equivalent practical experience
- Knowledge of lean manufacturing or continuous improvement tools
- Experience working within ISO accredited environments
Due to the nature of the work, this Manufacturing Engineer role requires candidates to pass DBS checks and National Security Vetting where applicable. Full support will be provided throughout the clearance process. Hybrid working is not available for this position.
How to apply for the Manufacturing Engineer position
If this Manufacturing Engineer role sounds like the right fit for you, call or message Hayden at Holt Engineering on 07955 084 482 to have a confidential chat.
....Read more...
Oracle Database Administrator – Healthcare Technology – Burton-in-Kendal / Hybrid
(Key skills: Oracle DBA, Oracle 12c+, OCI, SQL, PL/SQL, ORDS, Data Guard, RMAN, Performance Tuning, Database Security, Linux/Windows, Cloud Migration, API Interfaces, Monitoring Tools, AWR/ASH, Statspack, Agile)
Are you an experienced Oracle Database Administrator looking to apply your technical expertise in a meaningful and rewarding sector? Do you want to work in an organisation where robust, high-performing systems genuinely contribute to better outcomes for people and communities? If so, this is an excellent opportunity to join a growing healthcare technology business committed to improving digital services across the industry.
Our client, a respected provider of healthcare software solutions, is seeking an Oracle Database Administrator to support and enhance their core data platforms. Their products underpin essential operations across the healthcare sector, supporting everything from patient-facing digital services to internal clinical and administrative workflows.
In this role, you will take full ownership of a diverse Oracle database estate, ensuring systems are secure, optimised and highly available. You’ll be responsible for installation, configuration, patching, upgrades, performance tuning and troubleshooting across multiple on-premise and cloud environments. Working closely with development and application teams, you’ll help refine SQL queries, streamline data processes and support new releases and platform enhancements.
You will manage backup and recovery using RMAN, maintain Data Guard setups, ensure disaster recovery readiness and oversee ORDS environments and API integrations. You’ll also contribute to cloud migration efforts, work with containerised/pluggable databases and introduce improvements that strengthen performance, observability and resilience.
The ideal candidate will bring strong experience in Oracle production support, excellent SQL and PL/SQL skills, and a solid understanding of performance optimisation and monitoring tools such as AWR, ASH and Statspack. A proactive mindset, strong communication skills and the ability to manage workload in a structured yet flexible environment will be key.
This is a fantastic opportunity to join an organisation making a positive impact within the healthcare industry. You will play a crucial role in ensuring the reliability and performance of systems that support essential services and contribute to the ongoing digital evolution of the healthcare sector.
Location: Burton-in-Kendal, UK / Hybrid
Salary: £50,000 - £60,000 + Bonus + Benefits
Applicants must be based in and have the right to work in the UK.
NOIRUKTECHREC
NOIRUKREC....Read more...
Key responsibilities include:
Dealing with members and potential members in a friendly, professional and ethical way by: phone, email, text, writing and in person
Review documents provided by members, being aware of potentially fraudulent activity following training and guidance provided
Accurately verify and store correctly relevant documentation
Making decisions to accept documentation provided
Access member accounts with attention to security controls, to protect the confidentiality of member data
Ensure accurate notes are recorded after interaction with members
Dealing with member enquiries and requests, such as:
- Account opening/changes
- Savings deposits
- Savings withdrawals
- Payroll changes
- Loan applications
- Inputting data into computer systems
- Processing incoming mail
- Preparing post for despatch
Personal Specification:
High standard of verbal and written communication skills
Confident in dealing with members by phone, in writing and in person
Confident in dealing with vulnerabilities over the phone
Organise and prioritise own workload
Ability to give each task the right attention to detail
Pro-active in delivering high levels of Customer Service
Training:
Level 3 Business Administration
Remote training delivery
Onefile
VLE
6 hours of dedicated training time every week.
Training Outcome:Possible full time permanent position upon completion of the apprenticeship.Employer Description:One of the largest Credit Unions in the UK, with over 34,000 members. They specialise in working with businesses to help their employees save money with different saving accounts available, as well as offering loans. The Member Services Phone Administrator is responsible for ensuring all members and potential members receive a high-quality experience when dealing with the credit union. You ensure that all members are treated fairly and are provided with accurate and timely information regarding their accounts with us. You ensure that member requests are processed both securely and promptly. In this role you'll be delivering an excellent customer experience, and no day will be the same. You'll be talking to a range of members over the phone, handling queries, updating information, processing membership information and making changes on the company software; always ensuring administrative tasks are dealt with effectively. You work with high standards and ensure that we keep our members needs at the heart of what we do.Working Hours :Monday to Friday, 09:00 - 17:00 and 1 Saturday a month, 09:00 - 13:00.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative....Read more...
