IT Solutions Apprentice - Level 3
You will be part of our team of friendly IT support engineers who will support you as you develop your IT skills. DSL will encourage you to learn by means of on-the-job training, exposure to real life IT issues and by encouraging you to further your skill set by taking advantage of vendor training. Keeping our customers happy and their systems modern and secure is our goal. It is essential that you have a great telephone manner and are comfortable speaking to people at all levels within a business. You will need to be able to prioritise issues and work to deadlines, sometimes dealing with more than one customer at a time, whilst aiming to exceed the clients’ expectations.
Main Duties:
To support our clients, diagnosing and resolving their IT issues with Microsoft Windows 10 and 11, Microsoft Office 365 applications and other software we support. Provide support over the phone and via TeamViewer to our clients. Occasional visits to client’s sites to maintain or install / deliver equipment. Prepare new computers for clients and upgrade older computers. Basic administration of Windows Server 2012, 2016, 2019, 2022 including setting up new users and changing passwords. Basic administration of security products such as ESET Antivirus and Heimdal patch management. Ensure IT documentation is kept up to date. Basic Office 365 user administration, setup email accounts.Skills Required:
Working knowledge of Windows Windows 10/11 including being able to install Windows from scratch. Working knowledge of Microsoft Office 365 applications, Word, Excel, Outlook, PowerPoint. Basic knowledge of firewalls and Internet connections, diagnostics etc. Able to produce clear documentation (technical and non-technical) for clients and for our records. Good written English skills. Excellent communication skills with very good verbal and written English. You need to be comfortable talking to people you do not know.Other Useful Skills (Not essential):
VMware and V-Sphere for servers. Microsoft Active Directory. Microsoft Azure. Apple Mac. SonicWall firewalls. Wi-Fi systems and general networking. Microsoft Certifications.Training:
Apprentices will be required to attend college at least x1 day per week either at Uxbridge, Harrow or Hayes Campus completing necessary mandatory training and units associated with the apprenticeship.
The apprentice will be required to complete:
• Work towards gaining a full Qualification.
• Employment Rights and Responsibilities.
• Skills, Knowledge, and Behaviours.
• Standard and End Point Assessment.
Other training will be provided by the employer as required to enable the fulfilment of the job role.
Training Outcome:
Could lead to a permanent position upon successful completion of the apprenticeship.
Employer Description:
Direct Support Ltd offer a wide range of IT services to meet the needs of small businesses. From network setup and maintenance, cloud solutions, cybersecurity, data cabling and audio-visual solutions, they have the expertise to help keep businesses running smoothly. Direct Support Ltd's mission is to provide reliable and efficient IT services and solutions through our team of experienced IT professionals.
Working Hours :
Monday - Friday, shifts TBC.
Skills:
Problem solving skills,Customer care skills,Logical,IT skills,Team working