The role within Dimensional Control is based on core industrial engineering and metrology knowledge, working in an industry leading metrology team. Supporting all facilities and systems in order to produce quality products.
You will work across all major build evolutions providing predictive set up and provide advice to all build teams on critical alignment activities to ensure the product meets design intent.
Using the latest portable metrology hardware and software, you will gather product data before analysing using CAD and engineering drawings to create reports and advise on optimal positions or highlight any potential problems well in advance of the actual build evolution.
The role works between Engineering and Operations and interprets Engineering outputs, such as drawings and CAD models, tooling and documentation enabling Operations to undertake the build of the submarines efficiently and effectively.
During your 2nd and 3rd year you will rotate on various placements with Dimensional Control in each facility, this will also include placements in other areas such as Engineering and Calibration.Training:Metrology Technician Level 3 Apprenticeship Standard:
An apprenticeship includes regular training with a college or other training organisation
At least 20% of your working hours will be spent training or studying
Training Outcome:
Approximately 95% of apprentices choose to stay on with us. As a global business there are a world of opportunities - whether you decide to stay in the UK, or explore an overseas role
Employer Description:At BAE Systems, we provide some of the world’s most advanced, technology-led defence, aerospace and security solutions. We employ a skilled workforce of more than 93,000 people in around 40 countries. Working with customers and local partners, we develop, engineer, manufacture, and support products and systems to deliver military capability, protect national security, and keep critical information and infrastructure secure.Working Hours :Shifts to be confirmedSkills: Communication skills,Organisation skills,Team working....Read more...
To assist the payroll team to deliver the firms payroll services to clients.
To ensure all security and confidentiality procedures are adhered to.
With guidance, working towards a high standard of processing whilst working efficiently to deadlines.
To collect and enter payroll data, supplied by clients, into PM+M’s software so as to meet deadlines and ensure accurate and complete payroll information.
To assist in the processing and calculation of net pay, for each employee on a clients’ payroll, using either computer software or manually applying the rules and tables supplied by HMRC.
To assist with client queries and queries from other teams within PM+M.
This role will be based in Blackburn.
Training Outcome:
Once the Level 3 qualification has been achieved we would look at further training opportunities to help develop your career, such as the Chartered Payroll qualification, called the CIPP. This can help you progress up to Payroll Manager level.
Employer Description:We are a vibrant, dynamic and award-winning firm of Chartered Accountants and business advisers, with offices in Blackburn and Bury, covering East Lancashire, Greater Manchester and beyond. Our vision is to be the best North West firm of finance professionals and we want great people to join our team and help us do that. We are proud of our inclusivity and diversity, encouraging people to be the best they can be and to be involved, no matter their level of experience or role.Working Hours :Monday to Friday, 8:45am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
We are working with a leading hotel group that has several sites looking for an IT manager. This is a great opportunity for someone to step into a more senior role and get genuine career development, with a generous growth plan there will be lost of projects and developments to work on.IT MANAGER KEY RESPONSIBLITIES:
IT Infrastructure, applications, networks and communicationsDevelopment and implementation of new systemsManage IT securityHardware and software updatesWork closely with 3rd party suppliers
Who will you be as an IT Manager?
Experience within a hotel setting is essential5 years IT experienceKnowledge of systems such as Opera and MicrosExperience with Office 365Understanding of Active DirectoryAble to exp[lore opportunities for improvement
If you are keen to discuss the details further, please apply today or send your cv to Hayley at COREcruitment dot com....Read more...
PHP Developer
PHP Developer
(Tech Stack: PHP Developer, PHP, MySQL, Linux, HTML, CSS/SCSS, JavaScript, VueJS, WebPack, Node.js, Symfony, NetSuite)
I am recruiting on behalf of my client, a highly regarded software house based in Worcester, UK, for the position of a PHP Developer. This is an exciting opportunity for someone who wants to work in a progressive, innovative, and supportive environment.
Key Responsibilities:
Develop, maintain, and improve PHP-based web applications.
Collaborate with cross-functional teams to design and deliver new features.
Ensure applications are optimised for performance and scalability.
Uphold high standards of accessibility, security, and coding best practices.
Essential Skills:
Strong knowledge of Apache on Linux as a web server.
Proficiency in MySQL and PHP.
Experience with HTML, CSS/SCSS, and JavaScript.
Desirable Skills & Experience:
We would also be interested to hear about your experience with:
Accessibility standards (W3C-WCAG)
Bootstrap (PHP)
Bash (Linux)
NPM package manager
VueJS
WebPack
Node.js
Symfony
NetSuite
Google Analytics
PostMan
Selenium
WebRTC
Internet security and data integrity techniques
Privacy, Cookies, and GDPR
Search Engine Optimisation (SEO)
GIT source control
Qualifications:
A degree in Software Engineering, Website Development, Computer Science, or a related discipline is required.
Benefits:
Competitive Salary – Rewarding your skills and experience.
Flexible Working Hours – Achieve a better work-life balance with options for remote working.
Generous Holiday Allowance – 25 days holiday plus bank holidays, with the option to purchase additional days.
Pension Scheme – Secure your future with a strong employer contribution.
Training and Development Opportunities – Stay at the cutting edge of technology with continuous learning and professional development.
Private Healthcare – Comprehensive health cover for you and your family.
Wellbeing Programme – Access to wellness initiatives, including mental health support.
Tech Equipment – High-quality tools and technology provided to ensure a productive working environment.
Social Events – Join a friendly and inclusive team, with regular social activities and team-building events.
Location: Worcester, UK / Remote Working
Salary: £35,000 - £50,000 + Bonus + Pension + Benefits
Applicants must be based in the UK and have the right to work in the UK even though remote working is available.
To apply for this position please send your CV to Matt Jones at Noir.
NOIRUKTECHREC
NOIRUKREC
NC/RG/PHP....Read more...
Over the length of the programme, you will:
Assist in Full Stack development tasks, and the integration testing on development software.
Working as an integral team member contributing to the resolution of software challenges.
Support in the design and architecture for solutions and for the in-house framework.
Support the team with monitoring of hosted cloud-based applications and providing operational support.
Working towards the successful completion of your Apprenticeship Qualification.Training:THE APPRENTICESHIP
This structured Degree Apprenticeship program combines work-based learning with academic study. Our degree apprenticeships are delivered in partnership with leading apprenticeship providers throughout the UK. You will work alongside experienced engineers and developers on real-life projects, develop your technical skills, and study to complete a recognised qualification in Digital and Technology Solutions.
Our Degree Apprenticeship programmes are made up of a number of critical components, each designed to ensure that we develop well-rounded colleagues who have both the experience, exposure and knowledge to deliver great performance.
You will be a valued member of our team from day 1 and learn to work on real projects from the get-go. From gaining hands-on experience to participating in networking events and structured learning sessions, you’ll get a unique development experience.
As an integral part of your apprenticeship, your progress will be monitored and assessed against government standard requirements. You will compile an evidence folder, demonstrating your areas of learning with accredited certificates of completion for elements of your training. Within the last six months of your apprenticeship, you will undertake an assessment by an independently appointed organisation, where you will be expected to clearly demonstrate your capability to perform in your chosen career.Training Outcome:Software Developer position.Employer Description:ITI are the leading independent systems integrators in the UK. We deliver on a local level across the oil & gas, nuclear, renewables, infrastructure, manufacturing, logistics, food & beverage and defence industries.
We deliver transformation through innovation, enhancing the future of industry through digital intelligence and industrial automation, increasing safety and security.Working Hours :37.5, Monday to FridaySkills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working....Read more...
Under the supervision of our experienced team, you will be required to support our IT/DTS department with daily operations whilst developing technical skills and knowledge. Duties will include:
Technical Support:
Assist in troubleshooting hardware and software issues
Provide first-line support to users, addressing basic IT problem
Set up and configure computer systems and peripherals
Network and Infrastructure:
Help maintain and monitor network systems
Assist in the installation and maintenance of IT equipment
Support the implementation of security measures and updates
General Duties:
Aid in the installation and updating of software applications
Assist in database management and basic programming tasks
Help create and maintain documentation for IT processes and systems
Software and Applications:
Participate in IT projects and initiatives
Attend training sessions and work towards relevant IT certifications
Collaborate with team members and contribute to a positive work environment
Training:Our apprentice will work towards the following qualification:
Information Communication Technician Level 3, this would be the Microsoft Azure Cloud Support Specialist (Level 3) version of the programme with QA
Training Outcome:There will be the opportunity to progress to a higher-level apprenticeship and a permanent role for the right person. Employer Description:Mastercall Healthcare is an award winning social enterprise organisation providing NHS services accredited by the Social Enterprise Mark.
With 28 years’ experience as an innovative, high performing organisation we are passionate about providing the very best patient care at the very best place for the patient.
We have completely transformed digital delivery at Mastercall Healthcare over the last 10 years. We have sourced new technology to enhance patient care, harnessing technology to support our award-winning clinical team and advanced digital maturity
We believe in ‘growing your own and developing talent’ and already have an incredible Digital Technology Services team that have been with us in shaping this journey of transformationWorking Hours :Working 37.5 hours per week Monday to Friday, working hours TBCSkills: Communication skills,IT skills,Attention to detail,Problem solving skills,Analytical skills,Team Working,Willing to learn,Enthusiasm for technology....Read more...
Holt Executive are partnered with a leading technology and engineering services company that supplies the space, defence and satellite communications industry. Our partner participates in a variety of projects ranging from designing and building spacecraft to managing launches and controlling satellites in orbit.
They are seeking a Senior SATCOM Systems Engineer to support their broad space systems architecture work covering missions across UK and Europe.
The Senior SATCOM Systems Engineer will provide technical and commercial expertise to customers, and be responsible for undertaking a variety of communications systems engineering tasks on advanced satellite communications networks and supported communications services.
This opportunity offers a competitive package that includes private healthcare, an excellent pension plan, a generous holiday allowance, and a flexible hybrid working environment with only one day per month required on-site in Bedfordshire.
Due to the level of security required, regretfully this role is only open to UK Nationals.
Key Responsibilities for the Senior SATCOM Systems Engineer:
- Experience of working as an integral part of a highly focused team.
- Good customer-facing and communication skills with ability to produce and present clear, concise and unambiguous presentations to customers and other clients.
- Strong analytical skills, the ability to identify key issues and to solve day-to-day challenges and issues.
- Proven ability to develop innovative solutions to defined problems.
Key Skills and Experience required for the Senior SATCOM Systems Engineer:
- Minimum of 5-10 years relevant experience.
- Graduate with a good Honours or Masters degree in a relevant subject (e.g. Space System Engineering, Electronics, Communications); equivalent qualifications and/or experience can be considered as an alternative.
- Experience in SATCOM systems engineering with a knowledge of system design, ground segment design, satellite operations and payload engineering.
- Experience in IP networking, protocols and security of data.
- Thorough understanding of communications systems and associated engineering concepts.
- Strong practical knowledge of systems engineering practices from requirements engineering through design/development and on to VV&T.
- Experience in developing requirements systems design documentation, test plans and procedures and operational procedures.
- Knowledge of software development environments, languages and methodologies (desirable).
- Knowledge of optical, 5G and/or Quantum technologies (desirable).
Benefits
Competitive package, including:
- Annual Bonus (discretionary)
- Private healthcare
- Excellent pension
- Generous holiday allowance
- Open hybrid working environment (one day every month on-site in Luton)
If your skills and experience match this Senior SATCOM Systems Engineer opportunity, we encourage you to apply now!....Read more...
Position: Sales Consultant (Access Control/ electronic Security)
Locations: Dublin
Salary: DOE
Elk Recruitment are currently recruiting for Irelands leading automation company. Based at their Dublin headquarters, they require a hands-on highly experienced, self-starting, ambitious working Sales Consultant to join and lead their Dublin sales team.
The candidate must be familiar with automation of doors, gates, barriers, CCTV, security and Access Control having worked in this or a similar field for some time. You will be well connected and have an established network of high-level local industry contacts. You will be IT literate and technology aware, familiar with the construction sector’s practices and procurement procedures. You will rely on your extensive experience and judgment to accomplish goals under the direction of our Salesperson. A wide degree of creativity and latitude is encouraged. You will report to the Sales Manager. The successful candidate will understand what motivates customers to buy and know how to tap into those needs and desires in an effective way to reach and exceed your sales targets.
Job Description
Achieve or exceed realistic weekly, monthly and annual sales targets
Create a growing sales pipeline and database
Negotiate pricing with customers, and suppliers in some cases
Carry out sales forecasts and analysis for senior management.
Update CRM programme in a timely manner recording all sales activity
Identify new business opportunities - including new markets, growth areas, trends, customers, products and services
Seek out the appropriate new contacts
Generate leads and cold call prospective customers
Understand the needs of our customers and respond effectively
Think strategically - see the big picture and set aims and objectives
Develop and improve the business
Have an excellent technical understanding of our products and services
Create promotional strategies and activities with the team
Liaise with our other departments as appropriate
Keep abreast of market and product trends
Candidates must be IT literate and have a competent knowledge of Word, Excel, PowerPoint and Outlook. Experience using CRM software, Teams and Zoom will be helpful. A full clean driving licence is essential
If the position above is of interest to you and you would like to know more, please call Gary today on 0857164363 in complete confidence.
GW
....Read more...
The Instrumentation Calibration Services (ICS) department has the responsibility of calibration, maintenance, managed collection, storage and delivery of test & measurement and equipment to support the Barrow site & external commercial customers. Equipment maintained and calibrated includes Electrical, Mechanical, Dimensional & Optical, Temperature, Gas, Fixed Plant and Ionizing Radiation test and measurement equipment.
The core duties include but are not limited to:
Calibration, maintenance and repair of test and measurement equipment, in line with programme and commercial requirements
You will work with subject matter experts and experienced professionals to support and provide advice to all build teams on critical measurement activities to ensure equipment meets specification
Use of cutting edge metrology hardware and software, providing the opportunity to be involved with developing the automation of equipment and laboratory standards
Calibration of on-site equipment and supporting specialist measurement projects
The role combines multiple functions from within the company, including; Engineering, Quality and Operations, providing a unique perspective to how the wider business operates. We balance hands on calibration with technical measurement support and act as the interface with key stakeholders on projects.
You will spend the first year of your apprenticeship at college developing a basic understanding of engineering, health & safety and quality. You will then spend the second and third year within the business. You will have the opportunity to rotate across various placements within the calibration laboratory and will be cross-skilled between mechanical, dimensional and electrical calibration sub-parameters.Training:
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
Training Outcome:
Approximately 95% of apprentices choose to stay on with us. As a global business there are a world of opportunities – whether you decide to stay in the UK, or explore an overseas role.
Employer Description:At BAE Systems, we provide some of the world’s most advanced, technology-led defence, aerospace and security solutions. We employ a skilled workforce of more than 93,000 people in around 40 countries. Working with customers and local partners, we develop, engineer, manufacture, and support products and systems to deliver military capability, protect national security, and keep critical information and infrastructure secure.Working Hours :Shifts to be confirmed.Skills: Communication skills,Organisation skills,Team working....Read more...
Work on the IT Service Desk
Respond to the ticketing system
Troubleshooting
Configure networks
Network cabling - Cat5 and Cat 6
Connect computer network devices such as modems, routers, computers, servers and switches
Go out to client sites working on technical issues, providing IT and Network support
Look at hardware errors adding RAM, hard drives - upgrading Windows OS
Setting up routers
Provide excellent customer service
Training:Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.
Successful completion of this apprenticeship gives you an accredited Level 3 IT Support Technician qualification, with training in how to:
· Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras.
· Address IT issues by prioritizing in response to customer service level agreements.
· Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets.
· Support the roll out of upgrades or new systems or applications.
For a full list of programme modules visit: https://velocity-pt.co.uk/Training Outcome:The role offers long term security and the opportunity to progress into a permanent position.Employer Description:H20 Networks help small-to-medium businesses in London achieve their goals by delivering an exceptional IT experience. A managed service provider that provides a fast response, proactive, secure and strategic service. For H2O It’s all about the results that are achieved for their clients. H2O is a small Team of 5 people.Working Hours :Monday - Friday 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Raise/log support requests from customers and assign to relevant person
Assist with the setting up/configuration of new hardware and new users for customers
Assist with the safe and secure destruction of unwanted hardware under the WEEECO scheme
Assist with the maintenance of manual and computerised records/data entry systems
Update and maintain customer WordPress websites and if required, assist with the creation of new WordPress websites
Deal with enquiries by telephone/email, and ensure that they are dealt with effectively and efficiently e.g. answering routine queries and taking messages where appropriate
Any other duties of a similar nature related to the post which may be required from time to time
Maintaining a tidy build table for the Team
Assist in creating Work Instructions/Standard Procedures for routine tasks
Training:
Level 3 Information Communication Technician
Location – 2 Union Square, Central Park, Darlington DL1 1GL
Working 5 days per week inclusive of 1 day release for study at Darlington College
Training Outcome:There may be an opportunity to secure a long term position after successful completion of the apprenticeshipEmployer Description:Resilient Business System was formed in April 2005. We are a Darlington based IT company and we work with companies right across the UK.
Our aim is to work as your trusted partner when it comes to your IT. We have a wealth of experience across a range of sectors. We know we have done our job if you go about your day-to-day and the IT just works.
We are here to remove barriers, improve workflows and protect data with the latest solutions and industry standards. From implementing WIFI networks to cyber security accreditation. We provide hardware, software, cyber security, and business support services.
We are situated in Business Central Darlington and work with a range of incredible organisations from sole traders to large organisations. We are here to provide support when it comes to your IT systems.Working Hours :9am to 5pm, Monday to Friday with 30 minutes for lunchSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Prioritise workload....Read more...
The primary role of a Systems Engineer is to design, develop and test designs and solutions, which can extend from components and equipment to more complete and complex integrated systems. You will be part of the Integrated Combat Systems Engineering community, and contribute to the Submarines programmes, ensuring these are delivered to time, cost and quality requirements.
During this 4 year Degree (Level 6) apprenticeship programme, you will have the opportunity to engage in a wide and exciting range of activities, from detailed requirements and performance analysis, generation of test procedures and reviewing of evidence. To writing technical specifications and contributing to the ongoing development and qualification of vital submarine structures, systems and equipment. You will apply your knowledge of electronics and of embedded software to the design of circuits or devices that provide a useful function, that are capable of being manufactured at a competitive cost, and that are reliable and safe in use.
You will be enrolled in the Embedded Electronics Engineering apprenticeship programme; your first year will spent gaining the essential foundation academic knowledge required for your role. You will then continue your academic journey, and gain exposure to different areas of Integrated Combat Systems by undertaking a variety of placements, where you will undertake a range of engineering activities to become proficient in your role. During these placements, you will work with integrated teams and start building a professional network of contacts.
You will apply your knowledge of engineering process and practices, and use and interpret engineering data and documentation such as engineering drawings, reports and computer generated models and be expected to work both individually and as part of an Engineering team, often comprising several disparate Engineering disciplines. Training Outcome:
Approximately 95% of apprentices choose to stay on with us. As a global business there are a world of opportunities – whether you decide to stay in the UK, or explore an overseas role.
Employer Description:At BAE Systems, we provide some of the world’s most advanced, technology-led defence, aerospace and security solutions. We employ a skilled workforce of more than 93,000 people in around 40 countries. Working with customers and local partners, we develop, engineer, manufacture, and support products and systems to deliver military capability, protect national security, and keep critical information and infrastructure secure.Working Hours :Shifts to be confirmed.Skills: Communication skills,Organisation skills,Team working....Read more...
The Digital Technology Solutions Degree Apprentice is a 4-year scheme within BAE Systems Shared Services, Enterprise IT team.
A Digital Technology and Solutions Professional Degree apprenticeship involves working and learning alongside experienced practitioners. It combines spending periods of time at University, where you will acquire an Honours Degree, with time working on real projects, enhancing the skills necessary to develop a long career in the industry.
You will experience different placements working within the Shared Services Enterprise IT team which support all our BAE Systems sectors in the UK and abroad, giving you the opportunity to make a rewarding contribution to the work we do.
You will learn skills and knowledge associated with Data Analytics such as how to collect, organise and study data to provide new business insight and improvements, particularly where information helps us and our customers achieve mission effectiveness. You will provide up-to-date, accurate and relevant data analysis for the organisation, as well as how to manage, cleanse, abstract and aggregate data across the network infrastructure. You will get a good understanding of data structures, software development procedures and the range of analytical tools used to undertake a wide range of standard and custom analytical studies, providing data solutions to a range of business issues.
The scheme will see you specialising in Data Analytics.
The Digital Technology and Solutions Degree Apprenticeship is delivered by Cranfield University with a mixture of day release, weekly block sessions on campus or our Academy for Skills and Knowledge in Samlesbury, and online delivery.Training:
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
Training Outcome:
Approximately 95% of apprentices choose to stay on with us. As a global business there are a world of opportunities – whether you decide to stay in the UK, or explore an overseas role.
Employer Description:At BAE Systems, we provide some of the world’s most advanced, technology-led defence, aerospace and security solutions. We employ a skilled workforce of more than 93,000 people in around 40 countries. Working with customers and local partners, we develop, engineer, manufacture, and support products and systems to deliver military capability, protect national security, and keep critical information and infrastructure secure.Working Hours :Shifts to be confirmed.Skills: Communication skills,Organisation skills,Team working....Read more...
Join Our Team as a Hardware Engineer in Surrey!
Are you an innovative Hardware Engineer looking to advance your career with a leading UK technology consultancy? We specialise in cyber security solutions and digital signal processing relating to radio communication systems and high-speed data processing. We’re seeking talented individuals at various levels, from recent graduates to seasoned professionals.
What we’re Looking For:
Education & Experience:
A strong background with a 1st or 2.1 degree (or PhD) in a numerate discipline from a reputable UK university.
A solid academic record, including A grades at A level.
Technical Skills:
Proficiency in FPGA development using VHDL.
Experience in PCB design and layout.
Familiarity with software development in embedded C/C++.
Personal Attributes:
Self-motivated and able to work independently.
Strong verbal and written communication skills, with an ability to present complex ideas clearly.
Your Responsibilities Will Include:
Simulating and implementing signal and image processing algorithms in VHDL for FPGAs.
Designing PCBs that integrate FPGAs, SoCs, high-speed network interfaces, and analog/RF signal filtering.
Performing schematic capture using OrCAD.
Managing PCB layout, fabrication, and assembly with subcontractors.
Setting up PCBs, including writing test firmware and software.
Developing Linux device drivers for hardware.
What We Offer:
Competitive Salary: Attractive compensation package based on experience.
Generous Leave: 25 days of annual leave plus public holidays.
Pension Contribution: 10% contribution to your pension plan.
Additional Benefits: Life insurance and income protection for peace of mind.
Why Join Us?
At our consultancy, you’ll be part of a dynamic team that thrives on innovation and collaboration. We offer opportunities for professional growth, continuous learning, and the chance to work on exciting projects that make a difference.
If you’re ready to take the next step in your career and join a forward-thinking company, we’d love to hear from you!
....Read more...
KHR is collaborating with a respected family-owned systems provider, that is currently seeking a skilled Finance Administrator to join their dedicated team near Kemsing.
Monday to Friday, 8am to 5:30pm
Kemsing, Kent
£28,000pa - £34,000pa
- Join a company committed to delivering high-quality security solutions and exceptional customer service
- Contribute to a supportive work environment that values effective communication and customer satisfaction
As a Finance Administrator, you will play a crucial role in supporting financial operations. Your primary focus will be on managing the purchase ledger and ensuring accurate and timely processing of financial transactions. Additionally, you will contribute to the company's commitment to exceptional customer service by handling incoming inquiries and assisting with the coordination of engineer and surveyor visits.
Responsibilities
- Manage the purchase ledger, leveraging your experience with Sage software (if applicable)
- Handle incoming phone calls and inquiries, providing prompt and professional assistance
- Communicate with customers via email and phone, addressing their needs and concerns
- Support the booking process for engineer and surveyor visits, ensuring smooth coordination
- Prepare and process payments accurately and efficiently
- Maintain and reconcile credit card statements
- Assist with general administration duties as required
Requirements
- Previous experience in purchase ledger management, with familiarity in Sage software being advantageous
- Excellent communication skills, both verbal and written, for effective customer interaction
- Strong organisational and time management abilities to handle multiple tasks simultaneously
- Proficiency in Microsoft Office suite, particularly Excel
- Meticulous attention to detail and a commitment to accuracy
- Ability to work independently and as part of a team, demonstrating a proactive and collaborative approach
At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you.
KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market...
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Insignis Talent are currently working with a multi-national Maritime Defence company, who’s broad portfolio of capabilities is operational on UK naval fleets and allied navies worldwide. They specialise in the design, development and production of the key elements of mission critical, intelligent and highly regulated solutions across surface, sub-surface and unmanned platforms.They are currently seeking Senior and Principal Systems Engineers to join their team on a permanent basis. At their site in West London, you will place a key role in the development of expert solutions that help shape the future of naval warfare.The roleReporting into the Project Engineering Lead (and functional Line Manager), you will work closely with the Systems Design Authority within a multi-disciplined team. Working across Technology Readiness Levels, building upon an existing product (including obsolescence management); supporting developers, design reviews and customer meetings.To be successful, you will have:
An appreciation of designing complex products
Systems design experience, with an understanding of Electronics, Mechanical and Software
Experience of working throughout the development lifecycle (design through to integration, verification, validation, and qualification)
Expertise in trade-off analysis
Eligibility for Security Check (SC) with no caveats, working on UK Eyes Only projects
If you are interested, please apply....Read more...
Position: Technical Service Engineering Supervisor (Urgently Required)
Location: Dublin
Salary: Neg DOE
The Job: A great opportunity for an experienced Technical Service Engineer to join a Prestigious Company
Responsibilities:
Supervision of Service Engineers as required by the Service Manager
Schedule Service Engineers in consultation with Service Desk Schedulers
Monitor priority of Service Calls logged on AFS
Ensure Service Calls and PPMs are carried out in accordance with Industry Standards & Regulations
Provide technical solutions to site specific difficulties
Manage On-Call Rosters with Engineers
Monitor labour and equipment costs on Service Jobs & Service calls
Liaise with Sales Consultants & Account Managers regarding specific sites / customers
Prepare site specific Risk Assessments and Method Statements
Monitor H&S requirements by site & ensure Engineer compliance
Prepare site reports for customers
Manage Sub-Contractors
Liaise with Specialist Contractors
Provide on-site and remote technical support to Engineers & Customers
Attend customer review meetings / site meetings as required / scheduled
Compile asset lists from customer sites following PPMs
Day to day administration of all aspects of the Service department
Report directly to Systems service Manager providing updates to projects as and when required
Requirements:
5 years electronic security systems experience
Technical background with experience of Servicing and Maintaining of Access/ Intruder/CCTV/Intercom
equipment
Experience in software integration
Experience working in IP network environment
Excellent computer skills including all Microsoft office products
Knowledge of Security Systems products
Proven ability to work to tight deadlines
Ability to work within flexible timelines
Full clean driving licence
Excellent Communication skills
Experience of working with National / Multi National customers
Due to the urgency of this vacancy, it is not possible for our client at this time to consider anyone without the appropriate work permits, visas or sponsorship's already in place. Therefore, we are unable to consider candidates who do not have full authorisation to work in the UK. Applications submitted without the necessary visa in place will not be considered.
If the position above is of interest to you and you would like to know more, please call Sue today on 059 910 8019 in complete confidence.
SOB....Read more...
As an Electrical Trials Technician Apprentice you will be responsible for the operation of various data capture equipment used in the Test and Evaluation Industry.
This role is wide-ranging, has both practical and theoretical elements and you will often be viewed as a multi-disciplined engineer, with knowledge of all electronic aspects of test and evaluation techniques.
We will help you develop into an Electrical Trials Technician that delivers safe, capable processes for optimised Test and Evaluation disciplines to specified standards.
Specific activities could include:
Working closely within a small but dedicated Test and Evaluation Trials team predominantly in a variety of outdoor High Hazard locations in the UK.
Planning and subsequent delivery of High Hazard Trials Engineering Tasks.
Gaining knowledge and experience in the development and implementation of new trials techniques.
Taking the opportunity to assist in Continuous Improvement projects.
Maintaining and repairing electronic equipment in our tests and evaluation facility.
Using computer software to enable data capture through appropriate hardware.
Planning, carrying out and reporting results from Test and Evaluation trials.
Compiling technical data to support design approval.
Supporting experienced engineers to specify and qualify new equipment used to test munitions products.
Ensuring there is a detailed Safe System of Work in place for the new techniques you develop.
Engaging with instrumentation suppliers to keep up to date with new technologies.
Gaining knowledge and experience from supporting the Manufacturing Team in resolving any issues that may arise.
Training:
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
Training Outcome:
Approximately 95% of apprentices choose to stay on with us. As a global business there are a world of opportunities – whether you decide to stay in the UK, or explore an overseas role.
Employer Description:At BAE Systems, we provide some of the world’s most advanced, technology-led defence, aerospace and security solutions. We employ a skilled workforce of more than 93,000 people in around 40 countries. Working with customers and local partners, we develop, engineer, manufacture, and support products and systems to deliver military capability, protect national security, and keep critical information and infrastructure secure.Working Hours :Shifts to be confirmed.Skills: Communication skills,Organisation skills,Team working....Read more...
Your duties and responsibilities in this role will consist of:
Provide IT advice, guidance, and technical support to all customers (via various engagement channels) which includes O365, Teams, hardware, user devices and desktop applications, software/business applications, etc., using remote management tools where appropriate so that incidents are resolved in a timely manner
Provide excellent customer service as the first point of contact for all IT-related service requests
Strong communicator in providing detailed written responses to people’s requests, as well as clear articulate verbal responses when required
Ensure all incidents and service requests are accurately recorded and actioned, maintaining contact with customers throughout the process
Maintain service desk records, asset registers and a knowledge base, ensuring all data is recorded accurately following data recording requirements and is up to date
Act as a customer advocate, taking ownership and appropriate action regarding the enquiry, including investigation and prioritisation through to resolution, or where necessary passing to appropriate colleagues in other teams
Knowing the right time to escalate issues to avoid delays in resolution
Training:Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.
Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.
Successful completion of this Apprenticeship gives you an accredited Level 3 Information communications technician, with training in how to:
Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras
Address IT issues by prioritising in response to customer service level agreements
Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets
Support the roll out of upgrades or new systems or applications
For a full list of programme modules visit: velocity-pt.co.uk
Training and training location to be confirmed, further details will be made available at a later date.
This standard aligns with the following professional recognition:
RITTech for 3
Training Outcome:The role offers long-term security and the opportunity to progress into a permanent position for the right candidate.Employer Description:Velocity Academy are a post 16 private education institution that was incorporated in 2014. Velocity Academy initially started as a commercial training provider delivering health & fitness qualifications across the North of England.
From our successful delivery of classroom and online based qualifications, Velocity Academy gained a rapid reputation of delivering service excellence to our students. Following this model, Velocity Academy is now a private college institution that delivers apprenticeship programmes from level 2 all the way up to degree level apprenticeships. We now boast a diverse portfolio of vocational learning programmes such as business management, administration, health and fitness and technology.
Velocity Academy works with a range of businesses from micro SME’s to large corporate organisations, offering services such as apprenticeship recruitment, apprenticeship learning programmes and self-funded courses. Many of our learning programmes are delivered using our innovative course designs that include our award-winning online virtual classrooms. In addition to our digital style of programme delivery, we also offer tailored programmes to match the employer and students needs with our outstanding classroom based tuition.
Over 1000 students study and qualify through our institution each year, building both soft and hard skills to help them develop as individuals and enhance the UK economy.Working Hours :Monday - Friday. Between 9.00am and 5.00pm (breaks to be confirmed).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Your duties and responsibilities in this role will consist of:
Provide IT advice, guidance, and technical support to all customers (via various engagement channels) which includes O365, Teams, hardware, user devices and desktop applications, software/business applications, etc., using remote management tools where appropriate so that incidents are resolved in a timely manner
Provide excellent customer service as the first point of contact for all IT-related service requests
Strong communicator in providing detailed written responses to people’s requests, as well as clear articulate verbal responses when required
Ensure all incidents and service requests are accurately recorded and actioned, maintaining contact with customers throughout the process
Maintain service desk records, asset registers and a knowledge base, ensuring all data is recorded accurately following data recording requirements and is up to date
Act as a customer advocate, taking ownership and appropriate action regarding the enquiry, including investigation and prioritisation through to resolution, or where necessary passing to appropriate colleagues in other teams
Knowing the right time to escalate issues to avoid delays in resolution
Training:Velocity Apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team.
Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.
Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.
Successful completion of this Apprenticeship gives you an accredited Level 3 Information communications technician, with training in how to:
Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras
Address IT issues by prioritising in response to customer service level agreements
Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets
Support the roll out of upgrades or new systems or applications
For a full list of programme modules visit: velocity-pt.co.uk
Training and training location to be confirmed, further details will be made available at a later date.
This standard aligns with the following professional recognition:
RITTech for 3
Training Outcome:
The role offers long term security and the opportunity to progress into a permanent position for the right candidate
Employer Description:Velocity Academy are a post 16 private education institution that was incorporated in 2014. Velocity Academy initially started as a commercial training provider delivering health & fitness qualifications across the North of England.
From our successful delivery of classroom and online based qualifications, Velocity Academy gained a rapid reputation of delivering service excellence to our students. Following this model, Velocity Academy is now a private college institution that delivers apprenticeship programmes from level 2 all the way up to degree level apprenticeships. We now boast a diverse portfolio of vocational learning programmes such as business management, administration, health and fitness and technology.
Velocity Academy works with a range of businesses from micro SME’s to large corporate organisations, offering services such as apprenticeship recruitment, apprenticeship learning programmes and self-funded courses. Many of our learning programmes are delivered using our innovative course designs that include our award-winning online virtual classrooms. In addition to our digital style of programme delivery, we also offer tailored programmes to match the employer and students needs with our outstanding classroom based tuition.
Over 1000 students study and qualify through our institution each year, building both soft and hard skills to help them develop as individuals and enhance the UK economy.Working Hours :Monday - Friday. Between 9.00am and 5.00pm (breaks to be confirmed).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Your duties and responsibilities in this role will consist of:
Provide IT advice, guidance, and technical support to all customers (via various engagement channels) which includes O365, Teams, hardware, user devices and desktop applications, software/business applications, etc., using remote management tools where appropriate so that incidents are resolved in a timely manner
Provide excellent customer service as the first point of contact for all IT-related service requests
Strong communicator in providing detailed written responses to people’s requests, as well as clear articulate verbal responses when required
Ensure all incidents and service requests are accurately recorded and actioned, maintaining contact with customers throughout the process
Maintain service desk records, asset registers and a knowledge base, ensuring all data is recorded accurately following data recording requirements and is up to date
Act as a customer advocate, taking ownership and appropriate action regarding the enquiry, including investigation and prioritisation through to resolution, or where necessary passing to appropriate colleagues in other teams
Knowing the right time to escalate issues to avoid delays in resolution
Training:Velocity Apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team.
Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.
Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.
Successful completion of this Apprenticeship gives you an accredited Level 3 Information communications technician, with training in how to:
Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras
Address IT issues by prioritising in response to customer service level agreements
Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets
Support the roll out of upgrades or new systems or applications
For a full list of programme modules visit: velocity-pt.co.uk
Training and training location to be confirmed, further details will be made available at a later date.
This standard aligns with the following professional recognition:
RITTech for 3
Training Outcome:
The role offers long term security and the opportunity to progress into a permanent position for the right candidate
Employer Description:Velocity Academy are a post 16 private education institution that was incorporated in 2014. Velocity Academy initially started as a commercial training provider delivering health & fitness qualifications across the North of England.
From our successful delivery of classroom and online based qualifications, Velocity Academy gained a rapid reputation of delivering service excellence to our students. Following this model, Velocity Academy is now a private college institution that delivers apprenticeship programmes from level 2 all the way up to degree level apprenticeships. We now boast a diverse portfolio of vocational learning programmes such as business management, administration, health and fitness and technology.
Velocity Academy works with a range of businesses from micro SME’s to large corporate organisations, offering services such as apprenticeship recruitment, apprenticeship learning programmes and self-funded courses. Many of our learning programmes are delivered using our innovative course designs that include our award-winning online virtual classrooms. In addition to our digital style of programme delivery, we also offer tailored programmes to match the employer and students needs with our outstanding classroom based tuition.
Over 1000 students study and qualify through our institution each year, building both soft and hard skills to help them develop as individuals and enhance the UK economy.Working Hours :Monday - Friday. Between 9.00am and 5.00pm (breaks to be confirmed).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Your duties and responsibilities in this role will consist of:
Provide IT advice, guidance, and technical support to all customers (via various engagement channels) which includes O365, Teams, hardware, user devices and desktop applications, software/business applications, etc., using remote management tools where appropriate so that incidents are resolved in a timely manner
Provide excellent customer service as the first point of contact for all IT-related service requests
Strong communicator in providing detailed written responses to people’s requests, as well as clear articulate verbal responses when required
Ensure all incidents and service requests are accurately recorded and actioned, maintaining contact with customers throughout the process
Maintain service desk records, asset registers and a knowledge base, ensuring all data is recorded accurately following data recording requirements and is up to date
Act as a customer advocate, taking ownership and appropriate action regarding the enquiry, including investigation and prioritisation through to resolution, or where necessary passing to appropriate colleagues in other teams
Knowing the right time to escalate issues to avoid delays in resolution
Training:Velocity Apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team.
Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.
Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.
Successful completion of this Apprenticeship gives you an accredited Level 3 Information communications technician, with training in how to:
Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras
Address IT issues by prioritising in response to customer service level agreements
Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets
Support the roll out of upgrades or new systems or applications
For a full list of programme modules visit: velocity-pt.co.uk
Training and training location to be confirmed, further details will be made available at a later date.
This standard aligns with the following professional recognition:
RITTech for 3
Training Outcome:
The role offers long term security and the opportunity to progress into a permanent position for the right candidate
Employer Description:Velocity Academy are a post 16 private education institution that was incorporated in 2014. Velocity Academy initially started as a commercial training provider delivering health & fitness qualifications across the North of England.
From our successful delivery of classroom and online based qualifications, Velocity Academy gained a rapid reputation of delivering service excellence to our students. Following this model, Velocity Academy is now a private college institution that delivers apprenticeship programmes from level 2 all the way up to degree level apprenticeships. We now boast a diverse portfolio of vocational learning programmes such as business management, administration, health and fitness and technology.
Velocity Academy works with a range of businesses from micro SME’s to large corporate organisations, offering services such as apprenticeship recruitment, apprenticeship learning programmes and self-funded courses. Many of our learning programmes are delivered using our innovative course designs that include our award-winning online virtual classrooms. In addition to our digital style of programme delivery, we also offer tailored programmes to match the employer and students needs with our outstanding classroom based tuition.
Over 1000 students study and qualify through our institution each year, building both soft and hard skills to help them develop as individuals and enhance the UK economy.Working Hours :Monday - Friday. Between 9.00am and 5.00pm (breaks to be confirmed).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Your duties and responsibilities in this role will consist of:
Provide IT advice, guidance, and technical support to all customers (via various engagement channels) which includes O365, Teams, hardware, user devices and desktop applications, software/business applications, etc., using remote management tools where appropriate so that incidents are resolved in a timely manner
Provide excellent customer service as the first point of contact for all IT-related service requests
Strong communicator in providing detailed written responses to people’s requests, as well as clear articulate verbal responses when required
Ensure all incidents and service requests are accurately recorded and actioned, maintaining contact with customers throughout the process
Maintain service desk records, asset registers and a knowledge base, ensuring all data is recorded accurately following data recording requirements and is up to date
Act as a customer advocate, taking ownership and appropriate action regarding the enquiry, including investigation and prioritisation through to resolution, or where necessary passing to appropriate colleagues in other teams
Knowing the right time to escalate issues to avoid delays in resolution
Training:Velocity Apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.
Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.
Successful completion of this Apprenticeship gives you an accredited Level 3 Information communications technician, with training in how to:
Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras
Address IT issues by prioritising in response to customer service level agreements
Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets
Support the roll out of upgrades or new systems or applications
For a full list of programme modules visit: velocity-pt.co.uk
Training and training location to be confirmed, further details will be made available at a later date.
This standard aligns with the following professional recognition:
RITTech for 3
Training Outcome:
The role offers long term security and the opportunity to progress into a permanent position for the right candidate
Employer Description:Velocity Academy are a post 16 private education institution that was incorporated in 2014. Velocity Academy initially started as a commercial training provider delivering health & fitness qualifications across the North of England.
From our successful delivery of classroom and online based qualifications, Velocity Academy gained a rapid reputation of delivering service excellence to our students. Following this model, Velocity Academy is now a private college institution that delivers apprenticeship programmes from level 2 all the way up to degree level apprenticeships. We now boast a diverse portfolio of vocational learning programmes such as business management, administration, health and fitness and technology.
Velocity Academy works with a range of businesses from micro SME’s to large corporate organisations, offering services such as apprenticeship recruitment, apprenticeship learning programmes and self-funded courses. Many of our learning programmes are delivered using our innovative course designs that include our award-winning online virtual classrooms. In addition to our digital style of programme delivery, we also offer tailored programmes to match the employer and students needs with our outstanding classroom based tuition.
Over 1000 students study and qualify through our institution each year, building both soft and hard skills to help them develop as individuals and enhance the UK economy.Working Hours :Monday - Friday. Between 9.00am and 5.00pm (breaks to be confirmed).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Your duties and responsibilities in this role will consist of:
Provide IT advice, guidance, and technical support to all customers (via various engagement channels) which includes O365, Teams, hardware, user devices and desktop applications, software/business applications, etc., using remote management tools where appropriate so that incidents are resolved in a timely manner
Provide excellent customer service as the first point of contact for all IT-related service requests
Strong communicator in providing detailed written responses to people’s requests, as well as clear articulate verbal responses when required
Ensure all incidents and service requests are accurately recorded and actioned, maintaining contact with customers throughout the process
Maintain service desk records, asset registers and a knowledge base, ensuring all data is recorded accurately following data recording requirements and is up to date
Act as a customer advocate, taking ownership and appropriate action regarding the enquiry, including investigation and prioritisation through to resolution, or where necessary passing to appropriate colleagues in other teams
Knowing the right time to escalate issues to avoid delays in resolution
Training:Velocity Apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team.
Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.
Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.
Successful completion of this Apprenticeship gives you an accredited Level 3 Information communications technician, with training in how to:
Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras
Address IT issues by prioritising in response to customer service level agreements
Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets
Support the roll out of upgrades or new systems or applications
For a full list of programme modules visit: velocity-pt.co.uk
Training and training location to be confirmed, further details will be made available at a later date.
This standard aligns with the following professional recognition:
RITTech for 3
Training Outcome:
The role offers long term security and the opportunity to progress into a permanent position for the right candidate
Employer Description:Velocity Academy are a post 16 private education institution that was incorporated in 2014. Velocity Academy initially started as a commercial training provider delivering health & fitness qualifications across the North of England.
From our successful delivery of classroom and online based qualifications, Velocity Academy gained a rapid reputation of delivering service excellence to our students. Following this model, Velocity Academy is now a private college institution that delivers apprenticeship programmes from level 2 all the way up to degree level apprenticeships. We now boast a diverse portfolio of vocational learning programmes such as business management, administration, health and fitness and technology.
Velocity Academy works with a range of businesses from micro SME’s to large corporate organisations, offering services such as apprenticeship recruitment, apprenticeship learning programmes and self-funded courses. Many of our learning programmes are delivered using our innovative course designs that include our award-winning online virtual classrooms. In addition to our digital style of programme delivery, we also offer tailored programmes to match the employer and students needs with our outstanding classroom based tuition.
Over 1000 students study and qualify through our institution each year, building both soft and hard skills to help them develop as individuals and enhance the UK economy.Working Hours :Monday - Friday. Between 9.00am and 5.00pm (breaks to be confirmed).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Your duties and responsibilities in this role will consist of:
Provide IT advice, guidance, and technical support to all customers (via various engagement channels) which includes O365, Teams, hardware, user devices and desktop applications, software/business applications, etc., using remote management tools where appropriate so that incidents are resolved in a timely manner
Provide excellent customer service as the first point of contact for all IT-related service requests
Strong communicator in providing detailed written responses to people’s requests, as well as clear articulate verbal responses when required
Ensure all incidents and service requests are accurately recorded and actioned, maintaining contact with customers throughout the process
Maintain service desk records, asset registers and a knowledge base, ensuring all data is recorded accurately following data recording requirements and is up to date
Act as a customer advocate, taking ownership and appropriate action regarding the enquiry, including investigation and prioritisation through to resolution, or where necessary passing to appropriate colleagues in other teams
Knowing the right time to escalate issues to avoid delays in resolution
Training:Velocity Apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team.
Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.
Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.
Successful completion of this Apprenticeship gives you an accredited Level 3 Information communications technician, with training in how to:
Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras
Address IT issues by prioritising in response to customer service level agreements
Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets
Support the roll out of upgrades or new systems or applications
For a full list of programme modules visit: velocity-pt.co.uk
Training and training location to be confirmed, further details will be made available at a later date.
This standard aligns with the following professional recognition:
RITTech for 3
Training Outcome:
The role offers long term security and the opportunity to progress into a permanent position for the right candidate
Employer Description:Velocity Academy are a post 16 private education institution that was incorporated in 2014. Velocity Academy initially started as a commercial training provider delivering health & fitness qualifications across the North of England.
From our successful delivery of classroom and online based qualifications, Velocity Academy gained a rapid reputation of delivering service excellence to our students. Following this model, Velocity Academy is now a private college institution that delivers apprenticeship programmes from level 2 all the way up to degree level apprenticeships. We now boast a diverse portfolio of vocational learning programmes such as business management, administration, health and fitness and technology.
Velocity Academy works with a range of businesses from micro SME’s to large corporate organisations, offering services such as apprenticeship recruitment, apprenticeship learning programmes and self-funded courses. Many of our learning programmes are delivered using our innovative course designs that include our award-winning online virtual classrooms. In addition to our digital style of programme delivery, we also offer tailored programmes to match the employer and students needs with our outstanding classroom based tuition.
Over 1000 students study and qualify through our institution each year, building both soft and hard skills to help them develop as individuals and enhance the UK economy.Working Hours :Monday - Friday. Between 9.00am and 5.00pm (breaks to be confirmed).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
