IT Customer Support Representative (Service Desk Level 2)

The Company
Our client is a mid-sized industry super fund recognised for its collaborative culture and unwavering commitment to member-first outcomes. With a strong focus on innovation and strategic growth, they have established themselves as a trusted partner in helping Australians achieve their retirement goals.

The Opportunity
The IT Customer Support Representative (Service Desk Level 2) serves as the initial point of contact for providing support, guidance, and troubleshooting to users throughout the organization. This role works closely with technology team members and key business stakeholders to help achieve the organization’s strategic and operational objectives.
This a newly created Sydney based opportunity which will require you to work 5 days a week in the office (ESSENTIAL)
Key Accountabilities

Monitor, triage and respond quickly and effectively to requests received through the IT helpdesk Utilise and maintain the helpdesk tracking software (JIRA) Provide software support and fault diagnosis onsite and via remote access Install, test, and configure workstations, software, and peripherals onsite and remotely (occasional travel required) Manage IT assets: order, receive, log, track, and update inventory Handle employee IT onboarding, cross-boarding, and offboarding Perform daily system checks and maintain networks, systems, and dashboards Support and maintain virtual workplace tools (Office 365, SharePoint, HRIS) and encourage effective usage

Ideal Experience

Demonstrated customer service experience in a similar technology role Outstanding customer service skills and an ability to work under pressure in a busy fast paced environment Requirements include; ITIL Certification (Essential) Superannuation OR Financial Services Experience (Essential) Tertiary qualification in Information Technology or related discipline (Essential) Active Directory Administration (On-Premises Active Directory, EntraID and Hybrid) (2-3yrs) Microsoft 365 Administration (Exchange/SharePoint/Teams) (2-3yrs) Microsoft Device and Software Management (SCCM/ Intune) (2-3yrs) Windows Server 2016-2022 administration (2-3yrs) Microsoft Office application suites (2-3yrs) Business Application Support experience - Apple IOS devices, Video Conferencing and Collaborative tools (Zoom/Teams), Atlassian (2-3yrs) Peripheral equipment troubleshooting (2-3yrs) Networking concepts eg TCP/IP, DNS, DHCP, VPN (2-3yrs)

Why Apply

Join a purpose-driven organisation that prioritises member outcomes Work in a collaborative environment that values diverse perspectives Be part of an organisation committed to helping Australians achieve financial security in retirement

If you would like to join a high achieving, supportive business, please apply.

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