An opportunity has arisen for anIT Sales Administrator to join a well-established IT solutions provider (Reseller), supporting SME and enterprise clients with hardware, software, cloud services, and managed IT support.
As an IT Sales Administrator, you will be supporting day-to-day operations of the business across sales administration, purchasing, finance, and customer operations. This role offers salary range of £35,000 - £40,000 and hybrid working options after probation.
You will be responsible for:
? Sales support including pricing, documentation, deal registration, and order status updates.
? End-to-end order management, from placement to delivery, with accurate CRM and system records.
? Vendor and distributor liaison for pricing, availability, lead times, and portal management.
? Licence, subscription, maintenance, and renewal tracking with proactive notifications.
? Invoicing, supplier invoice matching, margin tracking, and deal reconciliation.
? Credit control support, payment chasing, and coordination with finance/accounting systems.
? First-line customer support: enquiries, ticket logging, engineer scheduling, and issue escalation.
? Contract, SLA, database, and compliance (including GDPR) management.
What we are looking for:
? Previously worked as a IT Sales & Operations Administrator, IT Sales Administrator, IT Operations Administrator, Sales Support Administrator (IT Reseller), Sales Administrator (IT Reseller), Operations Administrator, Sales Administrator, Sales Support Administrator, Operations Coordinator, Support Coordinator or in a similar role.
? Experience as a Sales Administrator, Operations Administrator or Sales Support Administrator within an IT reseller, MSP, IT solutions provider, or other technology-led organisation.
? Skilled in Microsoft 365 (Outlook, Excel, Word).
? Strong administrative and organisational skills.
? Ability to manage multiple tasks and priorities in a fast-paced environment
? Experience ....Read more...
An opportunity has arisen for an IT Sales & Operations Administrator to join a well-established IT solutions provider (Reseller), supporting SME and enterprise clients with hardware, software, cloud services, and managed IT support.
As an IT Sales & Operations Administrator, you will be supporting day-to-day operations of the business across sales administration, purchasing, finance, and customer operations. This role offers salary range of £35,000 - £40,000 and hybrid working options after probation.
You will be responsible for:
? Sales support including pricing, documentation, deal registration, and order status updates.
? End-to-end order management, from placement to delivery, with accurate CRM and system records.
? Vendor and distributor liaison for pricing, availability, lead times, and portal management.
? Licence, subscription, maintenance, and renewal tracking with proactive notifications.
? Invoicing, supplier invoice matching, margin tracking, and deal reconciliation.
? Credit control support, payment chasing, and coordination with finance/accounting systems.
? First-line customer support: enquiries, ticket logging, engineer scheduling, and issue escalation.
? Contract, SLA, database, and compliance (including GDPR) management.
What we are looking for:
? Previously worked as a IT Sales & Operations Administrator, IT Sales Administrator, IT Operations Administrator, Sales Support Administrator (IT Reseller), Sales Administrator (IT Reseller), Operations Administrator, Sales Administrator, Sales Support Administrator, Operations Coordinator, Support Coordinator or in a similar role.
? Experience as a Sales Administrator, Operations Administrator or Sales Support Administrator within an IT reseller, MSP, IT solutions provider, or other technology-led organisation.
? Skilled in Microsoft 365 (Outlook, Excel, Word).
? Strong administrative and organisational skills.
? Ability to manage multiple tasks and priorities in a fast-paced....Read more...
An opportunity has arisen for a Sales Administrator to join a well-established IT solutions provider (Reseller), supporting SME and enterprise clients with hardware, software, cloud services, and managed IT support.
As aSales Administrator,you will be supporting day-to-day operations of the business across sales administration, purchasing, finance, and customer operations. This role offers salary range of £35,000 - £40,000 and hybrid working options after probation.
You will be responsible for:
? Sales support including pricing, documentation, deal registration, and order status updates.
? End-to-end order management, from placement to delivery, with accurate CRM and system records.
? Vendor and distributor liaison for pricing, availability, lead times, and portal management.
? Licence, subscription, maintenance, and renewal tracking with proactive notifications.
? Invoicing, supplier invoice matching, margin tracking, and deal reconciliation.
? Credit control support, payment chasing, and coordination with finance/accounting systems.
? First-line customer support: enquiries, ticket logging, engineer scheduling, and issue escalation.
? Contract, SLA, database, and compliance (including GDPR) management.
What we are looking for:
? Previously worked as a IT Sales & Operations Administrator, IT Sales Administrator, IT Operations Administrator, Sales Support Administrator (IT Reseller), Sales Administrator (IT Reseller), Operations Administrator, Sales Administrator, Sales Support Administrator, Operations Coordinator, Support Coordinator or in a similar role.
? Experience as a Sales Administrator, Operations Administrator or Sales Support Administrator within an IT reseller, MSP, IT solutions provider, or other technology-led organisation.
? Skilled in Microsoft 365 (Outlook, Excel, Word).
? Strong administrative and organisational skills.
? Ability to manage multiple tasks and priorities in a fast-paced environment
? Experience using CRM....Read more...
An opportunity has arisen for a Sales Support Administrator to join a well-established IT solutions provider (Reseller), supporting SME and enterprise clients with hardware, software, cloud services, and managed IT support.
As aSales Support Administrator,you will be supporting day-to-day operations of the business across sales administration, purchasing, finance, and customer operations. This role offers salary range of £35,000 - £40,000 and hybrid working options after probation.
You will be responsible for:
? Sales support including pricing, documentation, deal registration, and order status updates.
? End-to-end order management, from placement to delivery, with accurate CRM and system records.
? Vendor and distributor liaison for pricing, availability, lead times, and portal management.
? Licence, subscription, maintenance, and renewal tracking with proactive notifications.
? Invoicing, supplier invoice matching, margin tracking, and deal reconciliation.
? Credit control support, payment chasing, and coordination with finance/accounting systems.
? First-line customer support: enquiries, ticket logging, engineer scheduling, and issue escalation.
? Contract, SLA, database, and compliance (including GDPR) management.
What we are looking for:
? Previously worked as a IT Sales & Operations Administrator, IT Sales Administrator, IT Operations Administrator, Sales Support Administrator (IT Reseller), Sales Administrator (IT Reseller), Operations Administrator, Sales Administrator, Sales Support Administrator, Operations Coordinator, Support Coordinator or in a similar role.
? Experience as a Sales Administrator, Operations Administrator or Sales Support Administrator within an IT reseller, MSP, IT solutions provider, or other technology-led organisation.
? Skilled in Microsoft 365 (Outlook, Excel, Word).
? Strong administrative and organisational skills.
? Ability to manage multiple tasks and priorities in a fast-paced environment
? Expe....Read more...
An opportunity has arisen for a Sales Administrator (IT Reseller) to join a well-established IT solutions provider (Reseller), supporting SME and enterprise clients with hardware, software, cloud services, and managed IT support.
As aSales Administrator (IT Reseller),you will be supporting day-to-day operations of the business across sales administration, purchasing, finance, and customer operations. This role offers salary range of £35,000 - £40,000 and hybrid working options after probation.
You will be responsible for:
? Sales support including pricing, documentation, deal registration, and order status updates.
? End-to-end order management, from placement to delivery, with accurate CRM and system records.
? Vendor and distributor liaison for pricing, availability, lead times, and portal management.
? Licence, subscription, maintenance, and renewal tracking with proactive notifications.
? Invoicing, supplier invoice matching, margin tracking, and deal reconciliation.
? Credit control support, payment chasing, and coordination with finance/accounting systems.
? First-line customer support: enquiries, ticket logging, engineer scheduling, and issue escalation.
? Contract, SLA, database, and compliance (including GDPR) management.
What we are looking for:
? Previously worked as a IT Sales & Operations Administrator, IT Sales Administrator, IT Operations Administrator, Sales Support Administrator (IT Reseller), Sales Administrator (IT Reseller), Operations Administrator, Sales Administrator, Sales Support Administrator, Operations Coordinator, Support Coordinator or in a similar role.
? Experience as a Sales Administrator, Operations Administrator or Sales Support Administrator within an IT reseller, MSP, IT solutions provider, or other technology-led organisation.
? Skilled in Microsoft 365 (Outlook, Excel, Word).
? Strong administrative and organisational skills.
? Ability to manage multiple tasks and priorities in a fast-paced environ....Read more...
An opportunity has arisen for a Sales Support Administrator (IT Reseller) to join a well-established IT solutions provider (Reseller), supporting SME and enterprise clients with hardware, software, cloud services, and managed IT support.
As aSales Support Administrator (IT Reseller),you will be supporting day-to-day operations of the business across sales administration, purchasing, finance, and customer operations. This role offers salary range of £35,000 - £40,000 and hybrid working options after probation.
You will be responsible for:
? Sales support including pricing, documentation, deal registration, and order status updates.
? End-to-end order management, from placement to delivery, with accurate CRM and system records.
? Vendor and distributor liaison for pricing, availability, lead times, and portal management.
? Licence, subscription, maintenance, and renewal tracking with proactive notifications.
? Invoicing, supplier invoice matching, margin tracking, and deal reconciliation.
? Credit control support, payment chasing, and coordination with finance/accounting systems.
? First-line customer support: enquiries, ticket logging, engineer scheduling, and issue escalation.
? Contract, SLA, database, and compliance (including GDPR) management.
What we are looking for:
? Previously worked as a IT Sales & Operations Administrator, IT Sales Administrator, IT Operations Administrator, Sales Support Administrator (IT Reseller), Sales Administrator (IT Reseller), Operations Administrator, Sales Administrator, Sales Support Administrator, Operations Coordinator, Support Coordinator or in a similar role.
? Experience as a Sales Administrator, Operations Administrator or Sales Support Administrator within an IT reseller, MSP, IT solutions provider, or other technology-led organisation.
? Skilled in Microsoft 365 (Outlook, Excel, Word).
? Strong administrative and organisational skills.
? Ability to manage multiple tasks and priorities in a fa....Read more...
An opportunity has arisen for an Operations Administrator to join a well-established IT solutions provider (Reseller), supporting SME and enterprise clients with hardware, software, cloud services, and managed IT support.
As anOperations Administrator, you will be supporting day-to-day operations of the business across sales administration, purchasing, finance, and customer operations. This role offers salary range of £35,000 - £40,000 and hybrid working options after probation.
You will be responsible for:
? Sales support including pricing, documentation, deal registration, and order status updates.
? End-to-end order management, from placement to delivery, with accurate CRM and system records.
? Vendor and distributor liaison for pricing, availability, lead times, and portal management.
? Licence, subscription, maintenance, and renewal tracking with proactive notifications.
? Invoicing, supplier invoice matching, margin tracking, and deal reconciliation.
? Credit control support, payment chasing, and coordination with finance/accounting systems.
? First-line customer support: enquiries, ticket logging, engineer scheduling, and issue escalation.
? Contract, SLA, database, and compliance (including GDPR) management.
What we are looking for:
? Previously worked as a IT Sales & Operations Administrator, IT Sales Administrator, IT Operations Administrator, Sales Support Administrator (IT Reseller), Sales Administrator (IT Reseller), Operations Administrator, Sales Administrator, Sales Support Administrator, Operations Coordinator, Support Coordinator or in a similar role.
? Experience as a Sales Administrator, Operations Administrator or Sales Support Administrator within an IT reseller, MSP, IT solutions provider, or other technology-led organisation.
? Skilled in Microsoft 365 (Outlook, Excel, Word).
? Strong administrative and organisational skills.
? Ability to manage multiple tasks and priorities in a fast-paced environment
? Experie....Read more...
An opportunity has arisen for an IT Operations Administrator to join a well-established IT solutions provider (Reseller), supporting SME and enterprise clients with hardware, software, cloud services, and managed IT support.
As anIT Operations Administrator, you will be supporting day-to-day operations of the business across sales administration, purchasing, finance, and customer operations. This role offers salary range of £35,000 - £40,000 and hybrid working options after probation.
You will be responsible for:
? Sales support including pricing, documentation, deal registration, and order status updates.
? End-to-end order management, from placement to delivery, with accurate CRM and system records.
? Vendor and distributor liaison for pricing, availability, lead times, and portal management.
? Licence, subscription, maintenance, and renewal tracking with proactive notifications.
? Invoicing, supplier invoice matching, margin tracking, and deal reconciliation.
? Credit control support, payment chasing, and coordination with finance/accounting systems.
? First-line customer support: enquiries, ticket logging, engineer scheduling, and issue escalation.
? Contract, SLA, database, and compliance (including GDPR) management.
What we are looking for:
? Previously worked as a IT Sales & Operations Administrator, IT Sales Administrator, IT Operations Administrator, Sales Support Administrator (IT Reseller), Sales Administrator (IT Reseller), Operations Administrator, Sales Administrator, Sales Support Administrator, Operations Coordinator, Support Coordinator or in a similar role.
? Experience as a Sales Administrator, Operations Administrator or Sales Support Administrator within an IT reseller, MSP, IT solutions provider, or other technology-led organisation.
? Skilled in Microsoft 365 (Outlook, Excel, Word).
? Strong administrative and organisational skills.
? Ability to manage multiple tasks and priorities in a fast-paced environment
? E....Read more...
As a Sales Executive you'll be targeted on securing new business with organisations across the UK and Europe, selling IT solutions on behalf of our partners (Microsoft, Oracle, IBM, Sitecore, ABBY and UI Path). As you become established in the role, you will inevitably spend less time on building new business and instead focus on really enhancing those existing relationships you have built, selling more products to our clients.
You will join our ACS Sales Development Programme, which is designed to equip you with everything you need to become successful. The programme will increase your confidence in the role and support you on your journey to being an established Account Manager.
As a Sales Executive, you will be responsible for:
Researching potential customers to shape and build new business
Growing new business through effective communication methods, including cold calling, customer meetings and email marketing
Working towards your KPI's through developing market understanding, building relationships and networking
Providing effective account management to support your customers technology strategy, implementation, and future requirements
Collaborating with your sales team, cross-functional teams, and external partners to help develop a rich customer experience
Have good verbal and written communication skills and be capable of performing tele-sales activities
Provide required support for digital marketing activities to bring new logos
Training:As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.Training Outcome:ACS sales opportunities come with good earnings potential and a structured progression path.This role will help you to build a successful career through providing innovative technology solutions to our customers.Employer Description:ACS is a new kind of innovative Engineering and Software Organisation. ACS is headquartered in the UK with offices On-shore in England and Scotland, Near-shore in Romania and Portugal and Off-shore in India.
We have widened our portfolio via a mix of organic growth and acquisition to encompass highly innovative solutions with the combination of High-Tech Engineering and Software solutions.
Our innovative software solutions along with engineering enablement helps our customer to go the extra mile with their business projects including ACS Wave, Robotic Solutions and AI/ ML within Retail, Energy, Engineering, Health Care and other public sector.
You can find out more about life at ACS and our commitments to diversity and inclusion on our website.Working Hours :Full-time with flexible working hours - flexing the times you start and finish during the day.Skills: Communication skills,Organisation skills,Problem solving skills,Initiative....Read more...
Enter purchase and sales invoices into accounting software
Assist with basic bookkeeping tasks
Help with bank reconciliations
Maintain accurate and well-organised financial records
Support the accounts team with day-to-day admin duties
Communicate professionally with clients, suppliers, and colleagues
Learn to use accounting software and Microsoft Excel
Study towards your AAT qualification during paid working hours
Training:Accounts or Finance Assistant Level 2.
You will be employed full-time and also attend 2 weekly online training sessions with your Tutor. Training Outcome:On successful completion of the apprenticeship, there maybe opportunities to progress to AAT Level 3 and move into a permanent Accounts Assistant role.Employer Description:D&D Accountancy has been providing clients with world class accounting support since 2014. From consultation on business and tax issues to management and technological solutions for accounting needs, D&D Accountancy covers the entire spectrum of and beyondWorking Hours :Monday to Friday 9am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Problem solving skills,Number skills,Initiative....Read more...
Assist with day-to-day financial operations, including:
Processing invoices
Reconciling bank statements
Maintaining accurate financial records
Support the preparation of monthly reports and spreadsheets
Handle queries from suppliers and internal teams
Learn and apply accounting principles under supervision
Use accounting software and Microsoft Office tools effectively
Ensure compliance with company policies and financial regulations
Provide support to other areas of the business such as
Sales and Marketing
Assisting with data entry
Training Outcome:Successful completion of the apprenticeship may lead to progression to AAT Level 3 and beyond.Employer Description:We are the European leading Software-as-a-Service (SaaS) provider for resilience. More than 5500 customers worldwide rely on F24’s digital solutions, which support companies and organisations through all areas of resilience. Solutions cover business messaging and service notification, emergency and mass notification, incident and crisis management, as well as governance, risk and compliance.Working Hours :Full-time (typically 37.5 hours per week) Monday to Friday 8.30am to 4:30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Number skills,Team working....Read more...
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
Key Responsibilities:
Sales Customer Communication:
Answering inbound calls and emails in a professional and helpful manner.
Making warm and cold outbound calls to existing customers and prospective clients, with full training and support provided.
Assisting with customer enquiries, follow-ups, and introductory sales conversations.
Supporting the sales team with call preparation, notes, and follow-up activity.
Data & Records:
Updating client records where appropriate.
Use of internal software and managing the CRM systems.
Updating and maintaining sales data.
Administrative Tasks:
Creating, maintaining and updating relevant documentation.
Managing email inboxes.
Handling reports and understanding information.
General office duties.
Product Knowledge:
Learning about the company's products and services to better assist customers and understand the market.
Other duties:
Contributing positively to a small, collaborative team environment.
Assisting accounts and management with sales reporting
Any other general sales & administration duties as required.
Training:
Business Administrator Level 3 Apprenticeship Standard
Training Outcome:Full-time employment following apprenticeship completion, with further internal progression opportunities available within the business. Employer Description:Our dedicated team of Account Managers have a wealth of experience and will deal with your facility from start to finish.
Because we are a service driven business our success can only be measured by delivering the best outcome for our customers. With over 30,000 transactions behind us, we must be doing something right!
Our team prides itself on working quickly and diligently and that is what our customers have come to expect, so why not “see what our customers have to say”.
CLS’s comprehensive network of Funding Partners and Own Book resources means we will have the finance solution your business needs.
So if you are just starting out, upgrading equipment, require a loan, need Asset Refinance or are not sure what would be the best finance option for your business why not contact our sales team today.Working Hours :Monday - Friday, 9am - 5.00pm.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Administrative skills,Team working,Non judgemental,Energetic,Driven,Professional....Read more...
The general Accountancy duties within this role may include:
Understanding your organisation
Be aware of the organisations' needs and activities and their impact for accounting and finance.
Accounting systems and processes
Identify, collate and process financial and accounting data from primary sources such as business records.
Attention to detail
Examine financial and accounting data to identify issues with quality and reliability as instructed and in accordance with guidance.
Correcting financial data errors
Rectify errors in financial and accounting data, escalating problems beyond their remit as appropriate.
Ensuring accurate financial records
Reconcile transactional data to minimise the chance of errors in financial and accounting outputs such as sales and purchase invoices, sale and purchase orders, bank statements and payroll.
Optimising efficiency
Plan and review workloads with a supervisor to ensure the best use of time to complete allocated tasks efficiently.
Professional communication
Communicate with internal and external stakeholders using appropriate methods and professional language. Examples may include letters, phone, face-to-face, e-mail, video call, online chat functions etc.
Secure data management
Use financial and accounting software packages to input and manage data safely and securely in line with organisational instructions.
Teamwork
Provide support to team members to help ensure that financial and accounting activities are carried out within expected timescales and quality expectations.
Continuous learning
Keep up to date with developments to enhance relevant skills and take responsibility for your own professional development.
Basic bookkeeping activities.
Working with sales and purchase ledgers.
Running calculations to ensure that records and payments are correct.
Recording of cash and data entry.
Training Outcome:The opportunities in the world of business are endless. Many apprentices start in business administration, customer service or accountancy, which are great stepping stones into lots of exciting careers. You can go on to specialise in a particular field and into management. You will find people who started in finance and administration working in all professional areas and at all levels.Employer Description:Pierce Group is a leading independent firm of business advisers supporting owner managed businesses. Based in Blackburn, Lancashire the firm's core client base of owner managed businesses resides in East Lancashire but extends throughout the UK and Internationally.Working Hours :Monday - Friday between 09:30 - 16:00.Skills: Attention to detail,Organisation skills,Initiative....Read more...
Quickly learning new systems, processes and accounting procedures
Using accounting software such as QuickBooks and Xero for day-to-day bookkeeping tasks
Maintaining accurate financial records, including purchase and sales ledgers
Preparing and updating spreadsheets to record, analyse and reconcile financial data
Using Excel confidently, including formulas, formatting and basic data analysis
Collecting financial information from clients and ensuring records are complete and up to date
Assisting with the preparation of management accounts and year-end accounts
Supporting the preparation of tax returns by gathering and organising relevant data
Reconciling bank accounts and resolving discrepancies
Communicating professionally with clients by phone and email, providing a high level of customer service
Building strong client relationships and maintaining a client-focused approach at all times
Assisting senior accountants with ad-hoc finance and administrative tasks
Ensuring compliance with internal procedures and accounting standards
Training Outcome:Clear opportunities for career progression within the company.Employer Description:TaxAssist Accountants Southall Green is a friendly, client-focused practice committed to helping businesses and individuals thrive. The team delivers personalised accounting, tax and advisory services under one roof, taking the time to understand each client’s needs and provide practical, professional advice that genuinely makes a difference.
As part of the team, you’ll work in a supportive environment alongside experienced accountants who are passionate about what they do and take pride in building long-term client relationships. The practice supports a wide range of services including business accounting, bookkeeping, tax returns and planning, VAT, payroll and HR, as well as advice for growing businesses and financial planning.
This is an excellent opportunity for someone looking to develop their skills within a welcoming firm that values teamwork, learning and playing an active role in helping clients and their businesses flourish.Working Hours :Monday to Friday, 10.00am - 5.00pm.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative....Read more...
Quickly learning new systems, processes and accounting procedures
Using accounting software such as QuickBooks and Xero for day-to-day bookkeeping tasks
Maintaining accurate financial records, including purchase and sales ledgers
Preparing and updating spreadsheets to record, analyse and reconcile financial data
Using Excel confidently, including formulas, formatting and basic data analysis
Collecting financial information from clients and ensuring records are complete and up to date
Assisting with the preparation of management accounts and year-end accounts
Supporting the preparation of tax returns by gathering and organising relevant data
Reconciling bank accounts and resolving discrepancies
Communicating professionally with clients by phone and email, providing a high level of customer service
Building strong client relationships and maintaining a client-focused approach at all times
Assisting senior accountants with ad-hoc finance and administrative tasks
Ensuring compliance with internal procedures and accounting standards
Training Outcome:
Clear opportunities for career progression within the company, including studying both AAT Level 3 and Level 4
Employer Description:TaxAssist Accountants Southall Green is a friendly, client-focused practice committed to helping businesses and individuals thrive. The team delivers personalised accounting, tax and advisory services under one roof, taking the time to understand each client’s needs and provide practical, professional advice that genuinely makes a difference.
As part of the team, you’ll work in a supportive environment alongside experienced accountants who are passionate about what they do and take pride in building long-term client relationships. The practice supports a wide range of services including business accounting, bookkeeping, tax returns and planning, VAT, payroll and HR, as well as advice for growing businesses and financial planning.
This is an excellent opportunity for someone looking to develop their skills within a welcoming firm that values teamwork, learning and playing an active role in helping clients and their businesses flourish.Working Hours :Monday - Friday, 10.00am - 5.00pmSkills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative....Read more...
Payroll Processing
Assist with the preparation and processing of weekly and monthly payrolls.
Enter, update, and maintain payroll data including new starters, leavers, and changes to employee details.
Support calculation of statutory payments (SSP, SMP, SPP, SHPP).
Help with processing overtime, bonuses, deductions, and adjustments.
Compliance & Record Keeping
Ensure payroll documentation is accurate, complete, and securely stored.
Learn and apply legislation related to PAYE, National Insurance, pensions auto-enrolment, and holiday pay.
Employee Support
Respond to employee payroll queries professionally and efficiently.
Assist with issuing payslips, P45s, and P60s.
Support communication with internal departments (HR, Finance & Operations) to resolve discrepancies.
Systems & Reporting
Use payroll software systems used by the organisation.
Help run payroll reports, reconcile payroll totals, and highlight any anomalies.
Maintain accurate digital records in line with company policies.
Finance Support
Support the Finance team with tasks such as purchase ledger & sales ledger, as required.
Learn how the payroll function supports and assists the wider Finance function including supporting with any information requests from Finance to ensure month end analysis is thorough.
Learning & Development
Complete all apprenticeship programme requirements and training sessions.
Attend workshops, courses, and reviews as part of the qualification.
Develop understanding of payroll legislation, calculations, and best practice.
General
Undertake any reasonable requests from your manager.
Provide any information that is requested from Finance and Operational Management.
Maintain close working relations within the Finance and HR teams as well as departments across the business such as production
Maintain confidentiality of information at all times.
Be aware of the responsibilities placed on them under the Health and Safety at Work Act (1974) to ensure that the agreed health and safety training shall be mandatory for all members of staff.
Be aware of the responsibilities placed on them under the Data Protection Act (1998) to ensure that sensitive personal data is used in accordance with the legislation
Training:The Payroll Administrator standard is delivered in two elements; the CIPP (Chartered Institute of Payroll Professionals) knowledge units and work based projects designed by the provider, to meet employer needs.
The knowledge units provided will cover topics such as:
National Insurance
PAYE
Statutory Sick Pay (SSP)
Statutory Parental Leave
Statutory Deductions
The last three months of the qualification will entail completing the following as part of the End Point Assessment:
Multiple-Choice
Written Report
Professional Discussion
Training Outcome:Opportunity for a full-time position within the team upon completion of the apprenticeship programme. Employer Description:Synergy LMS was created in 1996 and provides a range of sterile linen and laundry management services to hospitals and other healthcare providers throughout the UK including NHS Acute Trusts, private hospitals, Ambulance Trusts and Healthcare and Community Trusts. Synergy LMS owns three specialised facilities in Derby, Sheffield and Dunstable.Working Hours :Monday to Friday, 8am to 4:30pm, with 30 min unpaid break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills,Number skills,Logical,Team working,Initiative,Willingness To Learn,High level of Confidentiality,High level Professionalism....Read more...
Please note that this is an apprenticeship position and therefore anyone with more than six months professional experience working in relevant job role or who holds relevant professional qualifications or a tech degree will not be eligible.
You will also need to commit to completing a Level 3 Digital Support Technician Apprenticeship.
Your primary responsibilities will include providing technical support, troubleshooting issues, creating comprehensive documentation, and adhering to established ITIL processes to ensure the delivery of high-quality and responsive service to all business customers. Collaboration with team members to handle escalations and facilitate knowledge transfer will also be essential in this role.
Key Responsibilities
Provide Technical Support: Respond to and resolve technical support requests from business customers, ensuring a high level of customer satisfaction
Troubleshoot Issues: Diagnose and troubleshoot hardware, software, and network issues efficiently, utilising various tools and techniques
Create and Maintain Documentation: Develop comprehensive and accessible technical documentation, ensuring it is kept up to date and useful for team members and users
Adhere to Processes: Follow established service desk processes and procedures to ensure consistent and high-quality service delivery
Collaborate with Team Members: Work closely with team members to handle escalations, share knowledge, and facilitate problem resolution
Prioritise and Manage Support Tickets: Effectively prioritise and manage multiple support tickets in a high-pressure environment, ensuring timely resolution
Utilise IT Service Management Tools: Use IT service management tools (e.g. Freshservice) to track and manage support requests and maintain accurate records
Verify Issue Resolution: Ensure that technical issues are fully resolved and communicate resolution details to the customer
Some of the systems you may be expected to use, administer and help maintain on a daily basis include:
Windows 11/ 10
Active Directory / Microsoft Entra
Microsoft Office 365
Microsoft Azure
Microsoft Intune
Microsoft SharePoint
Microsoft Teams
Business Central / Dynamics 365
Freshservice ITSM
Key Core Competencies and Skills Required:
Wide knowledge of Windows 10/11 operating systems
Excellent communication and customer service skills, both written and verbal
Ability to collaborate and work well with others
Ability to take ownership of work and see it through to completion, both alone and with a team
Strong writing abilities for preparing readable, efficient and actionable technical and non-technical documentation
Attention to detail
Ability to remain calm and organised during major incidents, periods of high workload and urgent work
Empathy of the needs of others, understanding that everyone has different abilities; finding a way to work in a friendly and helpful manner to accommodate said needs
Experience with coding, programming, or scripting (e.g., PowerShell, Python, or similar) is desirable
Location: We are based in Peterborough (PE1 5DD) and although we offer hybrid working, this is at the discretion of the line manager and especially at the start of the apprenticeship, the apprentice must be willing to attend the office for 4 days a week. Therefore, the successful candidate is likely to have a commute of 1hr 15mins or less.Training:You will undertake the Level 3 Digital Support Technician Apprenticeship Standard and be given the opportunity to gain relevant British Computer Society qualifications.
You will work alongside our experienced Service Desk team and build your skills through a combination of:
1-2-1 Coaching
Group activities
Online learning
Work based tasks
Training Outcome:
Ongoing employment and career progression
Employer Description:We are The Frontline Group, the UK’s leading retail sales, marketing and distribution company working within publishing and home entertainment. We pride ourselves on our honesty and integrity, we place client value at the centre of every decision we make and are constantly finding new ways to overcome challenges. We are committed to working and developing people who work hard to achieve greatness.Working Hours :Monday- Friday
Shifts to be confirmedSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
