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Apprentice Administrator

The role will include: Administration/Customer Service Inputting data with a high level of accuracy To deal courteously and efficiently with all visitors and provide refreshments Answering the telephone in a professional manner  Assisting all members of the team as/when required Ensure that trust policies are observed and that good practice is encouraged, particularly in the areas of health & safety, equal opportunities and confidentiality Premises & Compliance Coordinate and maintain compliance records relating to health and safety, estates and statutory requirements Monitor renewal dates and support the effective management of premises-related documentation Liaise with contractors, suppliers and schools to ensure compliance activities are completed within agreed timescales Produce reports & maintain databases to support strategic compliance monitoring  Identify areas for improvement and recommend more efficient and administrative processes Support with the input and processing of orders on the financial database, maintaining accurate records Support projects relating to estates, facilities and compliance across the Trust HR & Payroll Provide administrative support throughout the employee lifecycle, including recruitment, onboarding and personnel changes Maintain HR systems and employee records, ensuring accuracy and confidentiality Prepare payroll information/support monthly payroll processes including the inputting of timesheets Produce correspondence, reports and documentation relating to staffing matters Liaise with schools, managers and external providers to resolve routine queries Marketing and Personal Assistant Duties Coordinate communication activities across the trust, ensuring information is presented professionally and accurately Support the development of newsletters, website content and social media communications in line with trust guidelines Manage diaries, meetings and events for senior leaders and maintain action trackers Draft correspondence, presentations and reports using a range of digital systems Build positive relationships with internal and external stakeholders and represent the trust professionally Support projects and initiatives that contribute to the trust's strategic priorities Use digital platforms and communication tools effectively to promote engagement and collaboration Data Protection Support the implementation and monitoring of GDPR and information governance procedures Maintain accurate records relating to data requests, retention schedules and compliance activities Produce reports and documentation to support data protection monitoring Liaise with stakeholders across the trust regarding information requests and record management Identify issues and escalate concerns in accordance with established procedures Governance Organise trustee, committee and local governance meetings, including preparation and distribution of agendas and papers Produce accurate minutes and maintain action logs and governance records Ensure governance documentation is stored securely and complies with statutory requirements Communicate effectively with trustees, governors and senior leaders, acting as a professional point of contact Support the preparation of reports and information required for statutory returns and meetings Contribute to continuous improvements in governance administration processes Training:The role will involve working as part of a team and will involve developing, implementing, maintaining and improving administrative services. Business administrators develop key skills and behaviours to support their own progression towards management responsibilities. The responsibilities of the role are to support and engage with different parts of the organisation and interact with internal or external customers. With a focus on adding value, the role of business administrator contributes to the efficiency of an organisation, through support of functional areas, working across teams and resolving issues as requested. The flexibility and responsiveness required allows the apprentice to develop a wide range of skills. The business administrator is expected to deliver their responsibilities efficiently and with integrity, showing a positive attitude. The role involves demonstrating strong communication skills (both written and verbal) and adopting a proactive approach to developing skills. The business administrator is also expected to show initiative, managing priorities and own time, problem-solving skills, decision-making and the potential for people management responsibilities through mentoring or coaching others. The apprenticeship standard requires management of a project and evidence a process that they have improved, as well as mentoring and coaching responsibilities. The Business Administrator Level 3 Apprenticeship Standard is assessed at the end of the programme externally by the awarding body, NCFE; to assess and test the candidate’s knowledge, skills and behaviours. The end point assessment will include: A range of assessment tools, such as: Observation Presentation on the project undertaken Test of knowledge using scenarios with questions Competency-based interview Assessment on portfolio of evidence Delivery of the programme is via planned face-to-face classes and workshop sessions at the Waterfront Centre in Huddersfield, HD1 3LD. Your employer will provided you with paid time off to study, as part of the apprenticeship programme.Training Outcome:There may be a possibility that you will gain a permanent position following successful employment as well as achievement of the full apprenticeship qualification. There may also be further apprenticeship/other training available following successful employment and achievement of the apprenticeship qualifications.Employer Description:Welcome to SHARE Multi-Academy Trust We are a small, friendly partnership, currently consisting of five secondary and four primary schools in West Yorkshire. Our core belief is about valuing people and helping them to be as successful as they can be. This is both challenging and rewarding and we hope you find it inspiring. In the years since the Trust was formed in 2011, schools everywhere have seen a considerable amount of change. We have met these challenges with a shared approach, working as a team, enjoying the support of shared moderation, making us stronger and more structured. Through supporting and challenging each other, the Trust has enriched each member school beyond our expectations. We encourage the sharing of our expertise, whether it’s about recruiting and retaining good staff or improving the quality of learning; we all contribute and share our experience and best practice, helping to make our schools better places for our staff and pupils. High performing schools enjoy the opportunity to contribute and share good practice, meeting with like-minded headteachers as partners and helping to improve the standard of education for young people. Our own model for school improvement is an effective resource that we regularly tap into: good behaviour, good routines in lessons, tackling teacher expectations, stretching pupils and marking with constructive feedback are the key foundations we build on for long-term success. Schools that need more support soon begin to thrive.Working Hours :Start and finish times: 8:00am to 4:00pm Monday to Thursday 8:00am to 3:30pm Friday.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Excellent attendance,Microsoft Office, Word & Excel ....Read more...

Retreat and Guest Relations Manager

Position Title: Retreat and Guest Relations ManagerSalary: Up to £44,000 per annum + BenefitsHours: Full time 40 hours per week, 5 days over 7 to include weekends and bank holidaysBased at Ampleforth Abbey YO62 4ENLine Manager: Head of Guest OperationsKey relationships: The Monastery Lead for HospitalityLine management of: 2 x Retreat Coordinators1 x Event CoordinatorVolunteers within Retreats & Events About Ampleforth AbbeyAmpleforth Abbey is home to the UK’s largest Benedictine Monastic Community, rooted in the Rule of St Benedict, whose mission is to seek God through prayer and service, and to invite others to experience faith in action.Located in the Howardian Hills north of York, the Abbey sits within an Area of Outstanding Natural Beauty and welcomes thousands of visitors each year to its Retreat Centre, Visitor Centre, Shop and Tea Room.Ampleforth Abbey Trust is a registered charity, working alongside the Monastic Community to support its mission. With around 60 lay staff, the Trust delivers on a five-year strategy, “Choosing a Future Together”, to ensure a sustainable, faith-led future for the Abbey.Supporting the Monastic Community’s charism of Welcome and Hospitality, the Guest Relations Manager oversees, facilitates and delivers full-service support from an initial enquiry to the conclusion of a visit, providing excellent guest service for all retreatants, visitors, groups and for guests on tours and commercial events, while delivering on the aims of high occupancy, seamless coordination, excellent guest service and maximising revenue across all guest experiences.If you enjoy working in a friendly peaceful atmosphere, meeting new people, being part of a hardworking team Ampleforth Abbey is perfect for you!Core to this role is the delivery of a guest and hospitality experience commensurate with the aims of the Ampleforth Benedictine Community.The main responsibilities are as follows but are not limited to:-1. Guest Relations and Front of House for Ampleforth Abbey Trust Provide a first point of Benedictine welcome to all guests, visitors and enquirers.Working closely with the Monastic Lead, manage and implement the annual programme of retreats.Work closely with the Monastic Community in the delivery of the retreat programme and a welcoming environment for all guests.Manage all guest bookings for retreat guests, group tours, day visitors, conferences and events.Oversee guest arrivals, check-in/check-out processes.Oversee the provision of a Benedictine welcome to all group and event visitors.Liaise and coordinate with other departments to ensure a smooth operational service to guests and visitors.Work with the Housekeeping Supervisor to ensure rooms are serviced on time and with the relevant personal requirements.Act as the senior point of escalation for guest complaints and service recovery, resolving issues swiftly and to the guest's satisfaction.Liaise and coordinate with the Marketing team and Monastic Community on the receiving of donations. 2. Team Leadership & Management Set the standard, lead and motivate the Coordination team in the provision of a professional and excellent Benedictine guest experience.Liaise regularly with the Monastic Lead of Hospitality to ensure delivery of the Community’s aims.Liaise regularly with the Guest Operations Manager and other on site team members to ensure the smooth delivery of services for all guest bookings.Participate in all Ampleforth Abbey Trust team meetings appropriate to the Role of Guest Relations Manager.Lead regular team meetings for the management of the team’s workload and the delivery of efficient and proactive guest support services.Conduct regular performance reviews to develop the skills and personal development of the Coordination team members.Lead or arrange training for team members, appropriate to their role.Set clear performance targets for retreat and event bookings.Manage rotas and staffing levels and ensure appropriate cover including weekends and bank holidaysEnsure compliance in all aspects of Health and Safety, G.D.P.R. and Safeguarding in accordance with the Trust’s Policies and Procedures. 3. Reservations & Revenue Management Manage the booking calendar for Ampleforth Abbey Trust.Oversee all individual and group retreat reservations.Oversee the coordination of all group tours bookings.Optimise room occupancy and venue space utilization.Handle complex customer enquiries and escalations efficiently.Process invoices, deposits and final billing reports accurately.Track and report on key KPIs.Present monthly performance summaries and guest feedback analysis. 4. Conferences, Concerts & Events Management Serve as the primary contact for all external hire arrangements.Negotiate contracts, rates and terms for corporate conferences and events.Coordinate ticketing, seating plans and logistics for events and concerts.Liaise with internal and external caterers, audio visual technicians, and facilities’ teams for the smooth delivery of all events.Manage the Event Coordinator and handover to the Operations team to ensure flawless on-site delivery of events. 5. Customer Experience & Quality Control Ensure the Benedictine charism of Hospitality is at the heart of the guest experience.Create a warm, welcoming, professional Benedictine guest experience for all guests.Identify opportunities, including via guest feedback, to elevate service standards and enhance the guest experience, delivering and reviewing them on an ongoing basis.Ensure special guest requirements and dietary needs are logged and delivered. Ensure all health and safety compliance requirements and documentation are fulfilled across the guests’ experience. Any other duties, as required by the Head of Guest Operations, Executive Team, Abbot or Monastery Lead for Hospitality, which pertain to the provision of a good guest experience at Ampleforth Abbey.About You Previous experience in a similar roleStrong leadership and team management skillsBe a team player, flexible and reliable with a can-do attitudeExcellent guest service and communication abilitiesGood organisational skills with excellent attention to detailStrong problem-solving skills with the ability to manage multiple priorities.Own transport requiredExperience working in a heritage, visitor attraction, or faith-based settingInterest in history, heritage, or monastic traditionCalm, approachable, and professional mannerRespect and support for the spiritual and historic nature of the AbbeyAbility to work in a sometimes quiet, reflective environment Working Conditions Includes weekends, bank holidays, and occasional eventsFast-paced environment during peak visitor seasons Benefits Up to 8% employer-matched pensionLife assuranceFree lunch during working hoursFree on-site parking20% discount at the Tea room and Abbey ShopCycle to Work SchemeChristmas ClosureHistoric Houses and Yorkshire Great Houses, Castles and Gardens passes to borrowEmployee Assistance programmeRetail savings platform50% discount on fitness suite, swimming and other activities at St Albans Centre Ampleforth Abbey Trust is committed to the highest standards of safeguarding. All appointments are subject to an enhanced DBS check and satisfactory references.Interested?  If you feel that you possess the relevant skills and experience, then please submit your CV for review.    INDHS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful. ....Read more...

Events and Marketing Assistant

Are you a proactive and creative marketer looking for an opportunity to develop your experience, take ownership of varied projects and make a visible impact? STR Group is looking for a Marketing Assistant to support Blackfield Associates, our specialist life sciences talent and workforce solutions brand. This opportunity would suit someone in the early stages of their marketing career who already has some practical experience within a marketing role. You might currently be working as a Marketing Assistant, Marketing Executive or in a similar junior level position and be ready to broaden your skills and responsibilities. What matters most is that you are curious, commercially aware, organised and keen to turn ideas into engaging marketing activity. About Blackfield Associates Blackfield Associates is a specialist talent and workforce solutions business supporting highly regulated industries, including life sciences, biotechnology, pharmaceuticals and advanced manufacturing. Working closely with the STR Group marketing team and Blackfield’s Senior Leadership Team, you will support the development of the brand, content, digital presence and employer reputation. What will you be doing? This is a varied, hands-on position offering exposure to a broad range of marketing channels. Your responsibilities will include: Supporting the development of the Blackfield Associates website, including its content, messaging and user experience Helping position Blackfield as a specialist consultancy and workforce solutions partner Managing and growing Blackfield’s presence across LinkedIn and Instagram Developing content plans and posting schedules for the Senior Leadership Team and consultants Producing marketing and sales collateral, including brochures, presentations, case studies and capability documents Assisting with salary surveys, contractor rate guides, market reports and industry insights Supporting campaigns that strengthen Blackfield’s employer brand and attract recruiters, consultants and technical professionals Helping plan, coordinate and promote client, recruitment and industry events Monitoring campaign and social media performance, producing reports and identifying opportunities to improve engagement What are we offering you? Flexible and hybrid working A 3pm finish every Friday Modern, state-of-the-art offices with breakout areas Daily breakfast provided An active Equality, Diversity and Inclusion board Annual Awards, Summer Party and Christmas Party Long-service anniversary rewards, including additional holiday, bonuses, vouchers, champagne and gifts, depending on length of service 23 days’ annual leave plus bank holidays, increasing by one day for each completed year of service and capped at 28 days The option to purchase up to five additional days of annual leave Healthcare cash plan and optional private healthcare from day one Company pension scheme Enhanced maternity and paternity leave Your birthday off Drinks fridge Free on-site parking Cycle-to-work scheme Electric vehicle salary-sacrifice scheme through Octopus Electric Vehicles Tech salary-sacrifice scheme through Currys Employee Referral Programme This is an opportunity to develop a rewarding marketing career while gaining valuable experience with a specialist life sciences brand. STR Group is committed to offering applicants with disabilities an interview where they meet the minimum criteria for the vacancy. Apply today and take the next step in your career as a Marketing Assistant with Blackfield Associates. TA is acting as an Employment Agency in relation to this vacancy. ....Read more...