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Community Fundraising Assistant - Apprentice
Provide excellent stewardship and customer service to supporters (particularly in Kent) via phone, email or potentially face to face, in order to offer advice and guidance to maximise fundraising income General communication to supporters - responding to all communications in a timely and professional manner, ensuring that the system is updated without delay and that relevant stakeholders are informed as required. Supporting Fundraising campaigns (particularly in Kent) by making onboarding calls and sending relevant resources or packs Arranging and facilitating volunteers to support on community events or cheque presentations and delivering any necessary briefings to assist with their duties on the day. Arranging and facilitating our store collections and looking at volunteer support to maximise these opportunities Supporting fundraisers with presentations and assemblies to engage new or existing schools or groups Assisting with thanking process for fundraisers Act as a key liaison within the Community Team, ensuring that Community Fundraisers and Community Fundraising Manager are supported as required Understand and keep up to date on all relevant fundraising regulations and best practice guidelines – as set out by KSS’s internal processes, policies and procedures and ensure that these are adhered to in all practices. Propose opportunities for KSS to raise awareness and grow its brand awareness and income, in line with KSS strategy. Work with other members of the Income Generation team to support their activities to drive income and acquire new supporters such as Trusts and Foundations, Corporate and Individual Giving appeals. Training:The fundraising apprenticeship programme will be run through JGA who deliver a course that is delivered by experts within the Charity sector. Blending learning with day to day work responsibilites the course will help grow your knowledge around data management, financial analysis, planning and prioritising activities, identifying technological solutions and building a diverse network.Training Outcome:A career in fundraising can be both fulfilling and dynamic, offering various paths for growth and specialisms. The successful applicant will be exposed to a range of community and fundraising events which will provide them with a range of skills and experiences to develop a career within the third sector.Employer Description:We are Air Ambulance Charity Kent Surrey Sussex (KSS), and we save lives when every second counts. We're now in our 35th year as an air ambulance charity at the forefront of Helicopter Emergency Medical Services (HEMS) with a strong reputation for excellence nationally and internationally. It costs £18.8M a year or £51K per day to operate our world leading, lifesaving service with 88% of our total income raised through the incredible generosity of our supporters and 10% through NHS commissioning funds*. (*Annual Report 2022-2023) At KSS, we're people-centred, purpose-driven and values-led. Our purpose of saving lives and ensuring the best possible patient outcomes drives us every minute of every day as we provide 24/7 care, 365 days a year. In 2023 our service was needed more than ever before. We responded to a record number of over 3,300 (3,328) incidents. We bring the emergency room to the scene and deliver lifesaving care. Each mission is attended by a doctor – typically a specialist in anaesthesia or emergency medicine – and a paramedic who is trained in critical care and is used to working in challenging environments. Our fleet includes three helicopters and four Rapid Response Vehicles (RRVs), we operate and maintain these out of our Redhill Aerodrome base. We also have our charity headquarters and forward operating base is at Rochester Airport. When a call for our help comes, we can reach any part of Kent, Surrey or Sussex in under 30 minutes. We have an ambitious vision for the future which is an end to preventable loss of life from medical emergency. We constantly innovate to ensure we can continually deliver our world-leading pre-hospital emergency service, saving even more lives and improving many more patient outcomes.Working Hours :37 hour week - Monday to Thursday, 9.00am to 5.00pm. Friday, 9.00am to 4:30pm.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Creative,Initiative ....Read more...
Apprentice Financial Services Administrator
Our Client Care Team deal with all administration issues relating to initial client contact, onboarding, the advice process, product/services implementation, ongoing client contact, annual reviews, record keeping, office housekeeping and practice management. Each role has some degree of specialisation and some degree of overlap and as small business it is important skills are sufficiently shared so that individual roles can be covered during absences. Behaviours Honest and sincere in actions and doing the right thing (even when not the easiest). Adaptable and willing to accept changing priorities and work patterns when new jobs need to be done, or requirements change. Enthusiasm and shows drive and energy in work, when things are going well and when challenges arise. Dependably meets personal commitments and expectations, for example: completing work, timekeeping. Proactive in their own development; commitment to the job, the firm and the outcome for customers. Takes pride in delighting customers. Primary Responsibilities Create and maintain accurate client records on back office systems, platforms and any other IT systems. Deal with client and provider queries by phone/email/post. Prepare client documentation and correspondence pre and post meetings as per business processes. Check accuracy and completeness of new business documentation. Ensure that all business applications are processed accurately and efficiently, in a compliant manner, to the firm’s standards. Ensure all supporting documentation is maintained as per company procedures. Ensure all work is followed up promptly in line with company standards. Liaise with product providers to ensure timely and accurate responses to clients (progress chasing). Gather client product data and record. Provide a friendly and professional point of contact for clients and enquiries. Ensure action points resulting from client meetings get diarised and dealt with. General administration Answer, screen and forward incoming calls. Ensure back-office systems are kept up-to-date. Open, scan, log and allocate incoming post. General correspondence. Other duties as directed by management. Skills Develops effective relationships with customers and key contacts, handling & resolving issues through effective verbal and written skills. Understands role within team and its impact on others. Consistently endeavours to support colleagues and collaborate to achieve results. Successfully plans and prioritises to deliver good outcomes for the business and its clients. Consistently adheres to systems and processes using proficient IT skills and is mindful of and adheres to regulatory requirements. Qualifications requirements GSCE in English and Maths or can demonstrate working to this level. Other This job description outlines the main functions and responsibilities of the post. The post holder may be required to undertake additional duties as required, commensurate with the level of the job.Training:The training will take place online accessed from your employers site address.Training Outcome:At HA&W we are committed to developing our employees and offer study support (including paying for further exams and materials, as well as time off for further study and exams). When you have completed your apprenticeship, you will put together a further development plan with your line manager. Progression opportunities include studying and working to become a Technical Administrator, Paraplanner or Financial Planner, as well as the opportunity to be involved with various business projects.Employer Description:HA&W are a firm of Chartered Financial Planners, providing financial advice and oversight of pensions & investments. New clients are provided with a complete financial planning review, based around lifetime financial modelling techniques. We arrange products and services where necessary and are usually engaged to provide ongoing advice and oversight. We have approximately 300 ongoing individual clients and provide services to a smaller number of businesses/organisations.Working Hours :Monday to Friday, 9.00am-4.30pm with a 30-minute unpaid lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative ....Read more...
Apprentice Retail Supervisor
We are looking to recruit an Apprentice Retail Supervisor for our shop in Wood Green. We offer a permanent full-time position working a variety of shifts, 5 days from 7 each week. As one of our apprentices, you will: Make all of our customers feel welcome with a friendly smile and simple hello. Help customers find the items they are looking for. Give a fast and friendly service at the tills, always offering help to pack and leaving a good impression with a friendly thank you and goodbye. Handle stock with care whilst working deliveries, quickly placing products into our freezers and onto our shelves ready for our customers to buy. Work with the rest of your team to complete the daily and weekly routines that keep our shops clean and tidy. Open and close the shop, handle cash, place orders and support your manager in leading the team to run an efficient shop and provide great service to our customers. You will need: A friendly, positive, hardworking approach to work. To enjoy being busy as there is always something to do. As a junior member of management, you’ll jump from putting out deliveries to serving on the till, helping customers on the shop floor, organising other team members and more. To be reliable as you will be an important part of a small team. Your colleagues and customers will depend upon you to do your best on each shift and not let the team down. A bit of flexibility when it comes to your shifts. When other members of your team are off enjoying their holidays, we may need you to work slightly different hours to cover for them. Rotas are planned three weeks in advance and your commitments outside of work will be taken into consideration when planning your shifts. Ensure that all work set by our apprenticeship provider is completed on time and to the best of your ability. To become an apprentice, you must: Be 16 or over not already in full-time education You can start an apprenticeship whether you’re starting your career, want a change or you're upskilling in your current job. You can have a previous qualification like a degree and still start an apprenticeship. As an apprentice, you’ll: Have regular one-to-one sessions with a dedicated trainer either remotely or through visits to your workplace. Learn and train for a specific job. Get paid and receive holiday leave. Get hands-on experience in a real job. Study for at least 20% of your working hours. Complete assessments during and at the end of your apprenticeship. Be on a career path with lots of future potential. What is an apprenticeship? An apprenticeship is a real job where you learn, gain experience and get paid. You’re an employee with a contract of employment and holiday leave. By the end of an apprenticeship, you'll have the right skills and knowledge needed for your chosen career. Levels of an Apprenticeship Each apprenticeship has a level and an equivalent education level. You can start an apprenticeship at any level. At the end of your apprenticeship, you’ll achieve the equivalent education level. For example, if you complete a level 3 apprenticeship, you’ll achieve the equivalent of an A level.Training: Level 3 Retail Team Leader Apprenticeship Standard qualification Apprenticeship standards are aimed at developing skills within the Apprentice’s chosen career route, each standard has set knowledge, skills and behaviours required to be successful within the job role. This will include the completion of Functional Skills, in maths and English. Once the apprentice has completed a minimum of 12 months of training and the employer and Inspiro's Regional Trainer confirm they have met all the requirements of the standard they will be put through to end point assessment. The end point assessment is independent of the training and includes a variety of assessment methods that test the skills and knowledge of the apprentice to ensure they are fully competent in their role. Each Apprentice will be supported throughout the apprenticeship by a structured programme of teaching, e-learning, face to face training and workplace mentoring; this will encourage and help them to meet the requirements of the new standards and will prepare them for the end of point assessment.Training Outcome: Progression from this apprenticeship could be into a junior retail management position. There are many opportunities for a career at Farmfoods. We have some great training programmes in place and only promote to Shop and Area Manager positions from within. Many people in management and central services positions at Farmfoods started their careers in our shops, so this could be the start of a rewarding career for you. This vacancy will become permanent upon completion of your apprenticeship. Employer Description:Farmfoods are a family business with ambition. We pride ourselves on offering our customers great value, quality products from clean and tidy shops with the friendliest team in retail. We aim to offer sensational value to customers on a great range of everyday family-oriented goods. We back up our sensational value with a focus on delivering an ‘old fashioned’, genuine and friendly customer experience. Our retail apprentices are very important. They each serve hundreds of customers each week and have the reputation of Farmfoods in their hands. To our customers, they are Farmfoods.Working Hours :35 hours, working 5 days out of 7. Shifts vary which will include weekends on a rota basis (shifts to be confirmed).Skills: Communication skills,Organisation skills,Customer care skills,Team working ....Read more...