Kickstart your career at the intersection of technology and client success with a Client Services Engineer opportunity that offers hands on experience supporting innovative software solutions used within the financial services sector.Company OverviewThe Opportunity Hub UK is recruiting on behalf of a specialist financial technology organisation based in London. This established business develops advanced software solutions that help financial institutions manage complex operational and regulatory requirements. With a collaborative culture, strong technical expertise, and continued growth, the organisation is committed to developing talented professionals through structured learning, mentoring, and real-world project exposure.Job OverviewThis Client Services Engineer opportunity is ideal for an aspiring technology professional looking to gain valuable commercial experience within a software and financial technology environment. As a Client Services Engineer, you will work closely with clients, software engineers, and product teams to support software implementations, resolve technical issues, and ensure an outstanding customer experience.The Client Services Engineer role provides exposure to software delivery, technical support, client engagement, and financial technology solutions, making it an excellent opportunity for someone looking to build a long-term career within technology and client services.This Client Services Engineer position offers an immediate start and is initially offered as a 2-month internship, with the potential for extension based on performance and business requirements.Location: LondonSalary: £26,000 to £28,000 per annumContract Length: Initial 2-Month Internship with Potential ExtensionStart Date: Immediate Start AvailableWorking Pattern: Monday to Friday, Full TimeWork Arrangement: Hybrid Working (2 Days Office, 3 Days Remote)Here's what you'll be doing:• Assisting clients with technical queries and product-related support requests• Supporting software implementations and onboarding activities• Investigating and troubleshooting technical issues across software platforms• Collaborating with engineering and product teams to resolve client challenges• Monitoring system performance and escalating issues where required• Maintaining accurate records of support cases and client interactions• Contributing to process improvements and client service initiatives• Supporting ongoing product enhancements and customer success activitiesHere are the skills you'll need:• Strong problem-solving and analytical skills• Excellent communication and interpersonal abilities• Basic understanding of software systems, databases, or programming concepts• Ability to explain technical concepts to both technical and non-technical audiences• Strong organisational skills and attention to detail• Ability to work independently and as part of a collaborative team• A genuine interest in technology, software, and client-facing work• Eagerness to learn and develop as a Client Services EngineerWork PermissionsYou must have the right to work in the United Kingdom. Visa sponsorship is not available at this time.Here are the benefits of this job:• Competitive salary of £26,000 to £28,000 depending on experience• Immediate start available• Initial 2-month internship with potential extension• Hybrid Client Services Engineer role with 2 days in the London office and 3 days working from home• Structured training and mentoring from experienced technology professionals• Exposure to financial technology platforms and live client projects• Supportive and collaborative working environment• Access to best in class technology and learning resources• Opportunity to develop valuable technical, commercial, and client management skills• Clear progression opportunities within client services, technology, software delivery, and consultingCareer AdvantagesA career as a Client Services Engineer offers a unique blend of technical development and client-facing experience, making it one of the most versatile entry points into the technology sector. This Client Services Engineer opportunity provides hands on exposure to software platforms, customer success, troubleshooting, and solution delivery within a fast-growing financial technology environment. The skills and experience gained as a Client Services Engineer can create pathways into solutions engineering, technical consulting, customer success management, software engineering, product management, and technology leadership roles.....Read more...
Oral Health and Dental Nurse jobs in Yorkshire. As an Oral Health Nurse you will not only provide exceptional chairside support — you’ll also play a key role in delivering targeted oral health education, prevention, and promotion to patients and communities across the Yorkshire region. This is more than a clinical role. It’s an opportunity to make a meaningful impact, grow professionally, and be part of a team that truly values your contribution.
Practice Highlights
Modern, fully equipped surgeries with digital dental technology
Supportive team of experienced clinicians and nurses
Active involvement in community and public health initiatives
Convenient transport links and/or parking
A warm, welcoming, patient-focused culture
What You’ll Be Doing
Deliver Oral Health Clinics across practices in the Yorkshire region
Provide oral health prevention, education, and promotion to patients and the general public
Offer preventative advice and interventions to targeted groups (e.g., older adult caregivers, antenatal groups, early years settings)
Provide integrated general and oral health advice in line with treatment plans
Work with early years groups in general practice, offering short targeted interventions
Support dentists during a wide range of clinical procedures where needed
Prepare and maintain instruments, equipment, and materials
Uphold the highest standards of infection control and surgery cleanliness
Maintain accurate patient records and handle related administration
Contribute to a warm, friendly, and positive environment for both patients and the team
Skills & Attributes We’re Looking For
Qualified, GDC-registered Dental Nurse
Additional qualification in Oral Health (either a 2-year OHP Practitioner Course or the Flexible Commissioning/HEE Max Course)
Confident, professional communicator able to engage diverse groups
Excellent attention to detail and strong organisational skills
Comfortable working both chairside and in community/public health settings
Compassionate, patient-centred approach
Proactive attitude towards ongoing learning and development
What We Offer
Competitive and Negotiable hourly rates
Additional holiday accrual with length of service
Supportive team environment and structured onboarding
Opportunities for further development and career progression
Uniform provided
Indemnity covered, GDC registration and DBS check paid
DBS check paid
If you’re passionate about improving oral health outcomes for patients and wider communities across Yorkshire; being able to collaborate with colleagues with access to ongoing training, development and clear progression pathways. If you want to develop your career with flexibility and potential to explore roles across the UK then we would love to hear from you.....Read more...
MinsterFB are looking for an HR Executive Graduate/Entry Level. To support our strong growth (50% increase in revenue and 33% increase in employees over the past 2 years), we are seeking an organised, people‑focused, detail‑driven individual to help strengthen and support our growing team. This is an ideal entry‑level role for a recent graduate looking to begin a career in HR, people operations or business administration.
What's in it for you?
33 days holiday (including bank holidays)3pm finish on FridaysOption to work from anywhere in the world for up to 4 consecutive weeks per year3-month unpaid sabbatical after 3 years of serviceSupport towards CIPD qualifications
You will work alongside an experienced HR Manager and will play a key role in supporting day‑to‑day HR processes within a supportive learning environment. This role is a hands‑on opportunity to develop HR and administrative skills while working closely with managers and employees across the business. The business is prepared to provide some support (financial and time) to facilitate achievement of CIPD qualifications if the successful candidate would like to work towards this. Key Roles & ResponsibilitiesYou will be:
Supporting recruitment administration including posting roles, coordinating interviews and creating offer lettersAssisting with onboarding processes, including contracts and employee handbooks, welcome e-mails, day 1 induction and induction schedulingMaintaining accurate employee records and HR documentation including training recordsSupporting payroll and benefits administration with accurate data handlingAssisting with HR queries from employees and managersContributing to HR projects as the business continues to scale
Key Skills
Ability to work independently and to prioritise workloadConfident use of Word, PowerPoint and ExcelGood written and verbal communication skills
Desired Qualifications
Degree‑level qualification in a field that suggests an affinity with HR, Business, Psychology, People Management or AdministrationIf you are not a graduate you will be considered if you have a history of delivery in a similar environmentPrevious HR experience is not required as full training is given
Key Personal Qualities
MinsterFB are looking for somebody who is:Enthusiastic about people, culture and organisational development Keen to support the development of people best practice as befits a BCorp employer Thorough and consistent – able to ensure that all the “I”s are dotted and “t”s crossed time and again Willing to learn with a ‘can do’ attitude Works well both with and without input from othersMonday to Thursday: 9:00am – 5:30pmFriday: 9:00am – 3:00pm
Location & Working Pattern
During your first 4 weeks, you’ll be in the office full-time to get to know the team and businessThe role requires a minimum of 2 days per week in our Southwell office , outside of this, you can work from home while staying connected via Zoom and Microsoft TeamsWe’re a close-knit team, and regular in-person time is important to our culture.
About MinsterFBMinsterFB works with some of the UK’s favourite brands such as Grenade, Yorkshire Tea, McVitie’s and Bisto to build their business on Amazon.MinsterFB is a Certified B Corporation. As such we’re part of a global community of businesses that meet high standards of social and environmental impact.How to ApplyIf this role is of interest please upload your CV via the link provided. We receive many CVs, so to ensure yours is read please include the words“I am able to work 2 days a week in Southwell”in your application, preferably in the subject line.MinsterFB values a diverse workforce. Women, people of colour, people with disabilities or neurodiversity, and members of the LGBTQ community are encouraged to apply. We believe an equitable and inclusive work environment and a diverse empowered team is key to achieving our mission. We are looking for candidates who can expand our business culture, are curious, plain‑dealing, action‑orientated, bring our whole selves to work and meet the requirements of the role. All else is secondary. We strive to provide all candidates with an equitable and accessible recruitment process. If we can offer accommodations for you in the recruitment process or you have feedback on how to make our recruitment more accessible, please let us know.....Read more...
Provide Level 1 and 2 technical support to users relating to all IT, telecoms and AV equipment
Maintain the site service desk, ensuring that users are kept informed in line with service standards
Install new IT equipment and install operating systems and software onto them as directed
Maintain network access rights, including creating individual new user accounts and archiving old ones
Create self-help and training resources to support end users.
Ensure that all IT equipment is kept clean, tidy and in a safe condition
Undertake routine and non-routine checks, maintenance, calibration, cleaning and fault investigation
Assist with the provision and support of IT equipment associated with meetings and other presentations
Assist with the preparation of IT equipment for events that will occasionally require out-of-hours working
Maintain and repair IT equipment, liaise with third-party maintenance and repair companies or seek specialist assistance to ensure safe and efficient operation
Diagnose and resolve workstation operating system and software problems, independently where possible, but seeking advice when necessary
Ensure the safe storage of equipment, materials and the disposal of waste and hazardous material in line with relevant regulations, guidelines and procedures
Maintaining records of stock and loans of equipment and materials, identifying when new stock is required and taking receipt of stock deliveries
Undertake annual stocktaking
Delegated responsibility for petty cash and the purchase of relevant items locally when authorised, assessing the availability of suitable alternatives in line with best value principles and maintaining records of transactions and expenditure in accordance with financial procedures
Undertake clerical duties when necessary
Actively contribute to training, support and development of other IT Services team members
Data Protection and Safeguarding:
Work within the requirements of Data Protection at all times
Understand your responsibilities in relation to safeguarding and child protection and how to highlight an issue/concerns
General:
The post-holder will be expected to exemplify the values of Respect, Opportunity, Collaboration and Aspiration and demonstrate trust behaviours as outlined in the company policy
The post-holder will be expected to undertake any appropriate training provided by the Trust to assist them in carrying out any of the above duties
The post-holder will be required to promote, monitor and maintain health, safety and security in the workplace. To include ensuring that the requirements of the Health & Safety at Work Act, COSHH, and all other mandatory regulations are adhered to
An Enhanced Disclosure with the Disclosure and Barring Service (DBS) will be undertaken before an appointment can be confirmed. https://www.gov.uk/government/collections/dbs-filtering-guidance ‘
Person Specification
Minimum 3 GCSEs (including English and maths)
Good communicator
Professional and approachable
Able to problem-solve
Excellent written and verbal communication skills
Good planning and organisational skills
Ability to prioritise and multitask
Ability to diagnose and troubleshoot issues
Ability to use own initiative and work unsupervised when appropriate to do so
Committed to Equality and Diversity
Committed to own continuing professional development
Be able to work outside normal working hours when required, notice given
Training:During this advanced apprenticeship, you will learn a vast range of knowledge, skills and behaviours, covering topics such as:
Data Security
Hardware & Software
Computer Networking and so much more.
You will undertake the ground-breaking Professional Apprenticeships Information Communications Technician Level 3 qualification. Professional Apprenticeships are an Ofsted Outstanding rated training provider and hold the title of Bristol and Bath Apprenticeship Training Provider of the Year for 2021.
The programme is designed to mould you into a high-level, all-rounded technician. You will learn in detail about:
Cloud & Mobile Technologies
Technical Problem Solving
Advanced-Data Security
Computer Networks
IT Communication & much more.
These modules are designed to jump-start your career and make you stand out in an increasingly competitive field, boosting your future earning potential.Training Outcome:There is the potential for this role to become permanent following successful completion of the apprenticeship for the right candidate.Employer Description:This is an incredible opportunity to work for a busy IT helpdesk, learning to work as part of a technical team from experts in their field. Working Hours :This role is Monday to Friday and full training will be provided as part of an Advanced IT Apprenticeship.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Provide Level 1 and 2 technical support to users relating to all IT, telecoms and AV equipment
Maintain the site service desk ensuring that users are kept informed in line with service standards
Install new IT equipment and install operating systems and software onto them as directed
Maintain network access rights including creating individual new user accounts and archiving old ones
Create self-help and training resources to support end users
Ensure that all IT equipment is kept clean, tidy and in a safe condition
Undertake routine and non-routine checks, maintenance, calibration, cleaning and fault investigation.
Assist with the provision and support of IT equipment associated with meetings and other presentations
Assist with the preparation of IT equipment for events that will occasionally require out of hours working
Maintain and repair IT equipment, liaise with third-party maintenance and repair companies or seek specialist assistance to ensure safe and efficient operation
Diagnose and resolve workstation operating system and software problems, independently where possible but seeking advice when necessary
Ensure the safe storage of equipment, materials and the disposal of waste and hazardous material in line with relevant regulations, guidelines and procedures
Maintaining records of stock and loans of equipment and materials, identifying when new stock is required and taking receipt of stock deliveries
Undertake annual stocktaking
Delegated responsibility for petty cash and the purchase of relevant items locally when authorised, assessing the availability of suitable alternatives in line with best value principles and maintain records of transactions and expenditure in accordance with financial procedures
Undertake clerical duties when necessary
Actively contribute to training, support and development of other IT Services team members
Data Protection and Safeguarding:
Work within the requirements of Data Protection at all times
Understand your responsibilities in relation to Safeguarding and child protection and how to highlight an issue / concerns
General:
The post-holder will be expected to exemplify the values of Respect, Opportunity, Collaboration and Aspiration and demonstrate trust behaviours as outlined in the company policy
The post-holder will be expected to undertake any appropriate training provided by the Trust to assist them in carrying out any of the above duties
The post-holder will be required to promote, monitor and maintain health, safety and security in the workplace
To include ensuring that the requirements of the Health & Safety at Work Act, COSHH, and all other mandatory regulations are adhered to
An Enhanced Disclosure with the Disclosure and Barring Service (DBS) will be undertaken before an appointment can be confirmed. https://www.gov.uk/government/collections/dbs-filtering-guidance ‘
Person Specification:
Minimum 3 GCSEs (including English and maths)
Good communicator
Professional and approachable
Able to problem-solve
Excellent written and verbal communication skills
Good planning and organisational skills
Ability to prioritise and multitask
Ability to diagnose and troubleshoot issues
Ability to use own initiative and work unsupervised when appropriate to do so
Committed to the Equality and Diversity
Committed to own continuing professional development
Be able to work outside normal working hours when required - notice given
Training:During this advanced apprenticeship, you will learn a vast range of knowledge, skills and behaviours, covering topics such as:
Data Security
Hardware & Software
Computer Networking and so much more.
You will undertake the ground-breaking Professional Apprenticeships Information Communications Technician Level 3 qualification. Professional Apprenticeships are an Ofsted Outstanding rated training provider and hold the title of Bristol and Bath Apprenticeship Training Provider of the Year for 2021.
The programme is designed to mould you into a high-level, all-rounded technician. You will learn in detail about:
Cloud & Mobile Technologies
Technical Problem Solving
Advanced-Data Security
Computer Networks
IT Communication & much more.
These modules are designed to jump-start your career and make you stand out in an increasingly competitive field, boosting your future earning potential.Training Outcome:
There is the potential for this role to become permanent following successful completion of the apprenticeship for the right candidate
Employer Description:This is an incredible opportunity to work for a busy IT helpdesk, learning to work as part of a technical team from experts in their field. Working Hours :This role is Monday to Friday and full training will be provided as part of an Advanced IT Apprenticeship. Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Are you highly experienced in owning, running, or managing businesses? Do you have get a buzz from making the sale? Do you like the idea of helping others to achieve success too? ...You could be the General Manager/Business Coach we are looking to join an award-winning team!ActionCOACH UK predominantly awards and supports franchisees, however it also employs General Manager/Business Coaches (GM) to manage and operate a number of corporately owned franchises.The GM role aligns almost exactly with the Franchisee role, in that you will launch the ActionCOACH brand in the territory, market and sell yourself and your services and coach your own clients and over time, build a team to grow the business within the territory. The only difference is that you will be directly employed by ActionCOACH UK with a salary and performance bonuses, rather than personally investing in the franchise. Initially joining and supporting another GM you will learn the sales and marketing ropes of ActionCOACH before undertaking our world class Business Coach training and launching your own territory and becoming a General Manager.Key Responsibilities:
Marketing yourself and your services within your territory and using your circles of influence to get clientsNetworking and running phone:mail:phone campaigns to generate clientsMaintaining and building ongoing close relationships with your prospects and clients to retain and develop themMeeting business owners on a daily basis and helping them to:
Establish meaningful personal and business goalsInitiate organisational changeExecute proven sales and marketing strategiesImprove financial managementBuild business processes and systemsDevelop great teams of people with a strong business culturePrepare for sale and expansion.
Developing yourself with ongoing learning and engaging with all the materials and training opportunities offered to you by our Head Office Support TeamOpening an office and recruiting a fantastic team to grow the territoryMeet/ Exceed your KPIs and targets and regularly report these to your manager and coach who can support you furtherEmbrace our 14 points of culture
The ideal candidate:
Will be a team player, with a track record of delivering resultsHave experience of building relationships to make the saleHas excellent communication and rapport building skillsIs committed to being the very best manager and coach you can beGenuinely interested in business and learningPossesses a passion for making a difference and is motivated by helping other people succeedHas skills and experience in coaching, marketing, sales, leadershipAnd strong relationship building skills and presentation skills
Experience & Qualifications:
Proven track record in sales and business development against KPIsExperience of mentoring and coaching in a business settingExperience of presenting to an audience
Personal Attributes:
Effective at building relationshipsStrong communication skills - presenting / written / verbal.OrganisedMotivated self-starterTeam-playerDesire to learn and continuously develop yourself
In return:You'll get full training and extensive support
£50k - £60k OTE Year 1, £70k - £100k OTE Year 2You'll have access to over 3,500 strategies and tactics to assist in your day-to-day business coachingYour salary package is a combination of base pay PLUS a retention bonus for retaining your clients on an ongoing basis PLUS commission for referred business from your network and own marketingWe really think having a work-life balance is important, so we offer a generous holiday entitlement of 25 days per annumYou will be automatically enrolled on our company pension schemeWe often have conferences and webinars with world-class leaders and inspirational speakers that you will get the chance to attend
This is a salaried position however if the thought of being your own boss and owning your own franchise excites you then please also apply.Interested in both? Great!... Apply now and we can cover both opportunities throughout the recruitment process.....Read more...
Are you highly experienced in owning, running, or managing businesses? Do you have get a buzz from making the sale? Do you like the idea of helping others to achieve success too? ...You could be the General Manager/Business Coach we are looking to join an award-winning team!ActionCOACH UK predominantly awards and supports franchisees, however it also employs General Manager/Business Coaches (GM) to manage and operate a number of corporately owned franchises.The GM role aligns almost exactly with the Franchisee role, in that you will launch the ActionCOACH brand in the territory, market and sell yourself and your services and coach your own clients and over time, build a team to grow the business within the territory. The only difference is that you will be directly employed by ActionCOACH UK with a salary and performance bonuses, rather than personally investing in the franchise. Initially joining and supporting another GM you will learn the sales and marketing ropes of ActionCOACH before undertaking our world class Business Coach training and launching your own territory and becoming a General Manager.Key Responsibilities:
Marketing yourself and your services within your territory and using your circles of influence to get clientsNetworking and running phone:mail:phone campaigns to generate clientsMaintaining and building ongoing close relationships with your prospects and clients to retain and develop themMeeting business owners on a daily basis and helping them to:
Establish meaningful personal and business goalsInitiate organisational changeExecute proven sales and marketing strategiesImprove financial managementBuild business processes and systemsDevelop great teams of people with a strong business culturePrepare for sale and expansion.
Developing yourself with ongoing learning and engaging with all the materials and training opportunities offered to you by our Head Office Support TeamOpening an office and recruiting a fantastic team to grow the territoryMeet/ Exceed your KPIs and targets and regularly report these to your manager and coach who can support you furtherEmbrace our 14 points of culture
The ideal candidate:
Will be a team player, with a track record of delivering resultsHave experience of building relationships to make the saleHas excellent communication and rapport building skillsIs committed to being the very best manager and coach you can beGenuinely interested in business and learningPossesses a passion for making a difference and is motivated by helping other people succeedHas skills and experience in coaching, marketing, sales, leadershipAnd strong relationship building skills and presentation skills
Experience & Qualifications:
Proven track record in sales and business development against KPIsExperience of mentoring and coaching in a business settingExperience of presenting to an audience
Personal Attributes:
Effective at building relationshipsStrong communication skills - presenting / written / verbal.OrganisedMotivated self-starterTeam-playerDesire to learn and continuously develop yourself
In return:You'll get full training and extensive support
£50k - £60k OTE Year 1, £70k - £100k OTE Year 2You'll have access to over 3,500 strategies and tactics to assist in your day-to-day business coachingYour salary package is a combination of base pay PLUS a retention bonus for retaining your clients on an ongoing basis PLUS commission for referred business from your network and own marketingWe really think having a work-life balance is important, so we offer a generous holiday entitlement of 25 days per annumYou will be automatically enrolled on our company pension schemeWe often have conferences and webinars with world-class leaders and inspirational speakers that you will get the chance to attend
This is a salaried position however if the thought of being your own boss and owning your own franchise excites you then please also apply.Interested in both? Great!... Apply now and we can cover both opportunities throughout the recruitment process.....Read more...
A charity is looking for a project worker for their fostering service that covers cover Yorkshire and North East areas. This is a permanent and full-time position that is hybrid (one to two times in the office per week).
You must have a Diploma/Degree in Social Work and have the right to work in the UK (no VISA sponsorship available)
About the team
This well-established fostering service is part of one of the UK's leading children's charities and provides support to foster carers, children and young people across Yorkshire, Humber and the North East of England. The service is committed to providing safe, nurturing and supportive homes for children and young people while delivering high-quality support and training to foster families.
The organisation promotes an inclusive, supportive and collaborative culture, with a strong commitment to safeguarding, professional development and positive outcomes for children. Staff benefit from flexible working arrangements, ongoing training opportunities and clear progression pathways within a respected national charity.
About the job
Overseeing and coordinating foster carer training programmes
Facilitating and supporting foster carer support groups
Completing unannounced visits to foster carers and children
Undertaking direct work with children and young people
Planning and coordinating participation events across the fostering service
Communicating and engaging with foster carers through online platforms
Maintaining accurate and timely case recordings and reports
Supporting foster carers to provide high-quality care and positive outcomes
Working collaboratively with colleagues and partner agencies
Ensuring safeguarding responsibilities are met at all times
About you
The successful candidate will have experience working with children, young people and families, alongside excellent relationship-building, communication and organisational skills. You will be committed to safeguarding and promoting the welfare of children and be confident working collaboratively within a team environment..
What's on offer?
Competitive salary dependent on experience
Hybrid and flexible working arrangements
26 days annual leave, rising to 30 days with length of service
Group Personal Pension with employer contributions of up to 6%
Cycle2work scheme
High street discounts and cashback scheme
Health cash plan options
Employee Assistance Programme
Excellent learning and development opportunities
Further benefits
For more information, please contact Iona Skinner
07384466395 / iskinner@charecruitment.com
What do you get from working with me?
CV enhancement
Application form enhancement
Access to many jobs in the market
One central point of contact
Interview preparation assistance
Expert consultation
Questions answered
Offer negotiation
....Read more...
Providing first line support on all core systems related issues via all the Service Desk’s contact methods
Ensuring all contact with users is recorded accurately in the IT Service Management tool
Identifying trends within recent and ongoing issues by monitoring incoming incident records and collaborating with colleagues
Utilising skills, experience, and documented knowledge to provide solutions to users for the majority of reported issues
Accurately triage more complex or time-consuming issues to other CSOT support teams, by building a thorough understanding of our services and support teams
Developing a broad understanding of the University’s organisational structure, business functions, strategic aims, and key stakeholders to accurately assess the impact of issues
Participating in ITIL-based Incident and Problem Management in line with documented processes
Occasionally carrying out remote desktop support to resolve minor issues
Ensuring that technical solutions are documented within the IT Service Management tool for future reference
Being an advocate for our users and escalate whenever CSOT support is falling below expected levels, to ensure issues are resolved in acceptable timescales and excellent customer service is delivered
Contributing to the creation and maintenance of knowledge base articles, ensuring documentation is easy to follow, written in plain English and tailored to the correct audience
Any other duties that may reasonably be required in line with your position within CSOT or to help deliver excellent customer service
Supports equality and values diversity, moderates own behaviour to avoid unfair discriminatory impact or bias on others
You will be expected to engage fully with the University of Birmingham apprenticeship scheme, attending mandatory group days and contributing to the successful promotion of the scheme by representing your department in a positive manner
Training:HIT training provide online training and on-site support. This will amount to on average 6 hours per week.Training Outcome:On completion of this apprenticeship, you may be able to progress into one of the following roles:
Support Analyst
Functional Expert
Employer Description:People are at the heart of what we are and do.
The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years, and we are equally proud to be recognised as a leading global university. We want to attract talented people from across the city and beyond, support them to succeed, and celebrate their success.
We are committed to helping the people who work here to develop through our sector-leading Birmingham Professional programme which provides all professional services staff with development opportunities and the encouragement to reach their full potential. With almost 5,000 professional services jobs in a wide-range of functions in Edgbaston and in our campus in Dubai, there are plenty of opportunities for you to be able to develop your career at the University.
We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas, innovation, and debate. We warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we are, and how we work.
Supporting our people to achieve a healthy work/life balance is important both to our employees and to the success of the University and, depending on the role, we offer a variety of flexible working arrangements. We therefore welcome discussions on all forms of flexible working. In addition, you will receive a generous package of benefits including 40 days paid holiday a year, one paid day a year for volunteering, occupational sick pay, and a pension scheme. We also have three high quality subsidised day nurseries.
The University is situated in leafy Edgbaston and there are excellent transport links to our beautiful campus, including main bus routes and a train station on site. On campus we have a state-of-the-art sports centre with pool, shops, places to eat and drink, our own art gallery, museum and botanical gardens.Working Hours :Monday to Friday, 7 hours per day. Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working....Read more...
