We are working with a successful SME logistics business in Banbury that is looking for a Scheduling Administrator to take ownership of the day-to-day scheduling administration, ensuring consignments are planned, tracked and delivered efficiently and on time.
This is a hands-on coordination role where you'll be responsible for planning local deliveries, coordinating driver routes and schedules, monitoring consignments and keeping customers and internal teams updated throughout the process.
You'll be the person making sure the detail is right, issues are picked up quickly and the operation keeps moving. This position would suit someone who enjoys a busy, fast-paced environment, as well as working independently.
As Scheduling Administrator, you will be responsible for:
Planning and coordinating daily deliveries and driver routes
Monitoring consignments from collection through to delivery
Liaising with Customer Services and providing regular ETA updates
Managing delivery discrepancies, failed deliveries and held consignments
Preparing information and data for daily operational meetings
Uploading paperwork, labels, manifests and relevant consignment information
Managing changes to collection dates, pallet types and charges
Keeping the Transport Management System and depot network information up to date
Monitoring scanning performance and operational KPIs
Managing driver communications and second-run schedules
Dealing with internal and external queries and customer complaints
Arranging couriers when required and tracking associated costs
Supporting weekly invoicing, self-bill amendments and credit queries
Ensuring all consignments are correctly uploaded and transferred as required
Helping to train colleagues on the process
Ensuring processes comply with relevant safety and operational requirements
As Scheduling Administrator, you must be/have:
Experience of logistics planning or coordination
Experience using a Transport Management System (TMS)
Excellent organisation and attention to detail
The ability to manage multiple priorities in a busy environment
A proactive approach and the confidence to react quickly when plans change
Strong written and verbal communication skills
The ability to work independently and take ownership of your workload
A practical, problem-solving approach
This is a great opportunity to join an established and busy logistics operation where you'll play a key role in keeping the day-to-day transport function running smoothly. If you're someone who enjoys being at the heart of the operation, solving problems and making sure everything gets where it needs to be, we'd love to hear from you.
Salary: £28,000, full time 9.00am – 5.00pm Monday to Friday, office based, free onsite parking.
Apply today to find out more.
....Read more...
An exciting new job opportunity has arisen for a committed Senior Care Assistant to work in an exceptional care home based in the Ellesmere Port, Merseyside area. You will be working for one of UK’s leading health care providers
This is a purpose-designed care environment, ideally suited to the pursuit of person-centred dementia care packages and offering staff who take pride in understanding each resident's needs
As the Senior Care Assistant your key duties include:
Lead, support and supervise care and ancillary staff, helping them reach required standards and develop their skills
Provide hands-on care and health supervision to residents when required, always promoting dignity, privacy and choice
Support the Home Manager in meeting statutory, regulatory and organisational requirements, including record-keeping and audits
Administer medication in line with the Medication Policy where delegated
Support care planning, key working and the development of meaningful activities that enhance residents’ quality of life
Carry out or support regular 1:1s, supervisions and appraisals in line with policy
Promote good practice in health & safety, fire safety, food safety and infection prevention
The following skills and experience would be preferred and beneficial for the role:
Previous experience working in a care setting
Experience of leading a shift or deputising for a manager
Medication administration experience
Good IT skills, including use of email and basic office systems
Strong communication skills, both verbal and written
The ability to lead, motivate and support a team
Sensitivity to the needs of older people and an inclusive approach to care
**To be considered for this position you must hold a Level 3 Diploma in Adult Care or equivalent**
The successful Senior Care Assistant job will receive an excellent salary of £15.30 per hour and the annual salary is £26,254.80 per annum. This exciting position is a permanent full time role working 33 hours a week on night shifts only. In return for your hard work and commitment you will receive the following generous benefits:
28 days holiday (including bank holidays) and an option to buy annual leave (pro-rota for part time)
A strong pension scheme and life assurance
Free DBS checks and uniforms
Confidential counselling, chaplaincy support and access to our hardship fund
Flexible options to buy or sell annual leave, plus family-friendly policies
Discounts through the Blue Light Card, Health Service Discounts and the Vivup app
A full induction, ongoing training, recognised qualifications and clear progression opportunities
Long service awards to celebrate your contribution
Reference ID: 7295
To apply for this fantastic job role, please call on 0121 638 0567 or send your CV ....Read more...
An exciting new job opportunity has arisen for a committed Senior Care Assistant to work in an exceptional care home based in the Ellesmere Port, Merseyside area. You will be working for one of UK’s leading health care providers
This is a purpose-designed care environment, ideally suited to the pursuit of person-centred dementia care packages and offering staff who take pride in understanding each resident's needs
As the Senior Care Assistant your key duties include:
Lead, support and supervise care and ancillary staff, helping them reach required standards and develop their skills
Provide hands-on care and health supervision to residents when required, always promoting dignity, privacy and choice
Support the Home Manager in meeting statutory, regulatory and organisational requirements, including record-keeping and audits
Administer medication in line with the Medication Policy where delegated
Support care planning, key working and the development of meaningful activities that enhance residents’ quality of life
Carry out or support regular 1:1s, supervisions and appraisals in line with policy
Promote good practice in health & safety, fire safety, food safety and infection prevention
The following skills and experience would be preferred and beneficial for the role:
Previous experience working in a care setting
Experience of leading a shift or deputising for a manager
Medication administration experience
Good IT skills, including use of email and basic office systems
Strong communication skills, both verbal and written
The ability to lead, motivate and support a team
Sensitivity to the needs of older people and an inclusive approach to care
**To be considered for this position you must hold a Level 3 Diploma in Adult Care or equivalent**
The successful Senior Care Assistant job will receive an excellent salary of £15.30 per hour and the annual salary is £26,254.80 per annum. This exciting position is a permanent full time role working 33 hours a week on night shifts only. In return for your hard work and commitment you will receive the following generous benefits:
28 days holiday (including bank holidays) and an option to buy annual leave (pro-rota for part time)
A strong pension scheme and life assurance
Free DBS checks and uniforms
Confidential counselling, chaplaincy support and access to our hardship fund
Flexible options to buy or sell annual leave, plus family-friendly policies
Discounts through the Blue Light Card, Health Service Discounts and the Vivup app
A full induction, ongoing training, recognised qualifications and clear progression opportunities
Long service awards to celebrate your contribution
Reference ID: 7295
To apply for this fantastic job role, please call on 0121 638 0567 or send your CV....Read more...
An exciting new opportunity has arisen for a committed Regional Operations Manager to provide both strategic and operational leadership to Dialysis Clinic Managers across the London South West, East, and North regions. The role requires regular travel across clinics, with approximately 60–80% of your working week spent on-site supporting services and teams
This is an independent, nurse-led provider, working in partnership with the NHS to deliver the highest standards of dialysis care using cutting-edge technology in welcoming, modern environments
**To be considered for this position you must have previous established leadership experience within a healthcare provider is essential + Experience in an outpatient haemodialysis setting would be highly advantageous**
As the Regional Operations Manager your key responsibilities include:
Coaching and developing your team of Clinic Managers to help achieve their professional and personal goals
Creating a fulfilling work environment through strategic leadership and support to teammates within clinics
Driving financial and revenue growth whilst maintaining excellent clinical outcomes
Managing relationships with external partners such as NHS Trusts and the CQC
Understanding and analysing metrics impacting service delivery and other key factors
Building great relationships with internal stakeholders throughout the business, including UK & International Head Office
Implementing new processes to drive quality improvements for both patients and teammates
Ensuring compliance with all relevant clinical, governance and regulatory systems and policies
The following skills and experience would be preferred and beneficial for the role:
Previous established leadership experience within a healthcare provider is essential and experience in an outpatient haemodialysis setting would be highly advantageous
Demonstrable experience in planning and managing at strategic and operational level
Strong business acumen; able to assess financial implications of decisions and actions
Engaging communication skills and a friendly demeanour to successfully connect with a diverse team and patients
Lead by example style to encourage a value driven culture that brings the best out of everyone
Entrepreneurial attitude and pragmatic approach to problem solving in changing situations in a clinical environment
Advanced computer skills and proficiency in MS Excel required; intermediate skills and proficiency in MS Word, Outlook, and PowerPoint required
The successful Regional Operations Manager will receive an excellent salary of £50,000 - £55,000 per annum. This exciting position is a permanent full time role working through days. In return for your hard work and commitment you will receive the following generous benefits:
**OTE Bonus of £5k + Company Car**
Company Pension Scheme
35 days’ paid leave per annum, including bank holidays
Life Assurance to 3 times annual salary
Retail discount scheme membership
ANN UK Membership
Reference ID: 7290
To apply for this fantastic job role, please call on 0121 638 0567 or send your CV....Read more...
An exciting new opportunity has arisen for a committed Regional Operations Manager to provide both strategic and operational leadership to Dialysis Clinic Managers across the London South West, East, and North regions. The role requires regular travel across clinics, with approximately 60–80% of your working week spent on-site supporting services and teams
This is an independent, nurse-led provider, working in partnership with the NHS to deliver the highest standards of dialysis care using cutting-edge technology in welcoming, modern environments
**To be considered for this position you must have previous established leadership experience within a healthcare provider is essential + Experience in an outpatient haemodialysis setting would be highly advantageous**
As the Regional Operations Manager your key responsibilities include:
Coaching and developing your team of Clinic Managers to help achieve their professional and personal goals
Creating a fulfilling work environment through strategic leadership and support to teammates within clinics
Driving financial and revenue growth whilst maintaining excellent clinical outcomes
Managing relationships with external partners such as NHS Trusts and the CQC
Understanding and analysing metrics impacting service delivery and other key factors
Building great relationships with internal stakeholders throughout the business, including UK & International Head Office
Implementing new processes to drive quality improvements for both patients and teammates
Ensuring compliance with all relevant clinical, governance and regulatory systems and policies
The following skills and experience would be preferred and beneficial for the role:
Previous established leadership experience within a healthcare provider is essential and experience in an outpatient haemodialysis setting would be highly advantageous
Demonstrable experience in planning and managing at strategic and operational level
Strong business acumen; able to assess financial implications of decisions and actions
Engaging communication skills and a friendly demeanour to successfully connect with a diverse team and patients
Lead by example style to encourage a value driven culture that brings the best out of everyone
Entrepreneurial attitude and pragmatic approach to problem solving in changing situations in a clinical environment
Advanced computer skills and proficiency in MS Excel required; intermediate skills and proficiency in MS Word, Outlook, and PowerPoint required
The successful Regional Operations Manager will receive an excellent salary of £50,000 - £55,000 per annum. This exciting position is a permanent full time role working through days. In return for your hard work and commitment you will receive the following generous benefits:
**OTE Bonus of £5k + Company Car**
Company Pension Scheme
35 days’ paid leave per annum, including bank holidays
Life Assurance to 3 times annual salary
Retail discount scheme membership
ANN UK Membership
Reference ID: 7290
To apply for this fantastic job role, please call on 0121 638 0567 or send your CV ....Read more...
An exciting new opportunity has arisen for a committed Regional Operations Manager to provide both strategic and operational leadership to Dialysis Clinic Managers across the London South West, East, and North regions. The role requires regular travel across clinics, with approximately 60–80% of your working week spent on-site supporting services and teams
This is an independent, nurse-led provider, working in partnership with the NHS to deliver the highest standards of dialysis care using cutting-edge technology in welcoming, modern environments
**To be considered for this position you must have previous established leadership experience within a healthcare provider is essential + Experience in an outpatient haemodialysis setting would be highly advantageous**
As the Regional Operations Manager your key responsibilities include:
Coaching and developing your team of Clinic Managers to help achieve their professional and personal goals
Creating a fulfilling work environment through strategic leadership and support to teammates within clinics
Driving financial and revenue growth whilst maintaining excellent clinical outcomes
Managing relationships with external partners such as NHS Trusts and the CQC
Understanding and analysing metrics impacting service delivery and other key factors
Building great relationships with internal stakeholders throughout the business, including UK & International Head Office
Implementing new processes to drive quality improvements for both patients and teammates
Ensuring compliance with all relevant clinical, governance and regulatory systems and policies
The following skills and experience would be preferred and beneficial for the role:
Previous established leadership experience within a healthcare provider is essential and experience in an outpatient haemodialysis setting would be highly advantageous
Demonstrable experience in planning and managing at strategic and operational level
Strong business acumen; able to assess financial implications of decisions and actions
Engaging communication skills and a friendly demeanour to successfully connect with a diverse team and patients
Lead by example style to encourage a value driven culture that brings the best out of everyone
Entrepreneurial attitude and pragmatic approach to problem solving in changing situations in a clinical environment
Advanced computer skills and proficiency in MS Excel required; intermediate skills and proficiency in MS Word, Outlook, and PowerPoint required
The successful Regional Operations Manager will receive an excellent salary of £50,000 - £55,000 per annum. This exciting position is a permanent full time role working through days. In return for your hard work and commitment you will receive the following generous benefits:
**OTE Bonus of £5k + Company Car**
Company Pension Scheme
35 days’ paid leave per annum, including bank holidays
Life Assurance to 3 times annual salary
Retail discount scheme membership
ANN UK Membership
Reference ID: 7290
To apply for this fantastic job role, please call on 0121 638 0567 or send your CV....Read more...
An exciting new opportunity has arisen for a committed Regional Operations Manager to provide both strategic and operational leadership to Dialysis Clinic Managers across the London South West, East, and North regions. The role requires regular travel across clinics, with approximately 60–80% of your working week spent on-site supporting services and teams
This is an independent, nurse-led provider, working in partnership with the NHS to deliver the highest standards of dialysis care using cutting-edge technology in welcoming, modern environments
**To be considered for this position you must have previous established leadership experience within a healthcare provider is essential + Experience in an outpatient haemodialysis setting would be highly advantageous**
As the Regional Operations Manager your key responsibilities include:
Coaching and developing your team of Clinic Managers to help achieve their professional and personal goals
Creating a fulfilling work environment through strategic leadership and support to teammates within clinics
Driving financial and revenue growth whilst maintaining excellent clinical outcomes
Managing relationships with external partners such as NHS Trusts and the CQC
Understanding and analysing metrics impacting service delivery and other key factors
Building great relationships with internal stakeholders throughout the business, including UK & International Head Office
Implementing new processes to drive quality improvements for both patients and teammates
Ensuring compliance with all relevant clinical, governance and regulatory systems and policies
The following skills and experience would be preferred and beneficial for the role:
Previous established leadership experience within a healthcare provider is essential and experience in an outpatient haemodialysis setting would be highly advantageous
Demonstrable experience in planning and managing at strategic and operational level
Strong business acumen; able to assess financial implications of decisions and actions
Engaging communication skills and a friendly demeanour to successfully connect with a diverse team and patients
Lead by example style to encourage a value driven culture that brings the best out of everyone
Entrepreneurial attitude and pragmatic approach to problem solving in changing situations in a clinical environment
Advanced computer skills and proficiency in MS Excel required; intermediate skills and proficiency in MS Word, Outlook, and PowerPoint required
The successful Regional Operations Manager will receive an excellent salary of £50,000 - £55,000 per annum. This exciting position is a permanent full time role working through days. In return for your hard work and commitment you will receive the following generous benefits:
**OTE Bonus of £5k + Company Car**
Company Pension Scheme
35 days’ paid leave per annum, including bank holidays
Life Assurance to 3 times annual salary
Retail discount scheme membership
ANN UK Membership
Reference ID: 7290
To apply for this fantastic job role, please call on 0121 638 0567 or send your CV....Read more...
Quality Compliance SupervisorTivertonSalary: £30,000 – 35,000 (depending on experience)About the RoleWe are looking for an organised and proactive Quality NPD & Compliance Supervisor to join our growing food manufacturing business. This is an exciting opportunity for someone with experience in food production, quality, or technical compliance who enjoys managing multiple projects while maintaining the highest standards of food safety and product quality.Working closely with the Technical Manager, you will coordinate new product development (NPD) projects from concept through to launch, while supporting the site's quality management systems and ensuring compliance with food safety and customer requirements.Key Responsibilities
Coordinate New Product Development (NPD) projects from concept to launch.Gather supplier specifications and technical information for new products.Maintain accurate product files, specifications, and development records.Arrange customer product samples and monitor project progress.Support the Technical Manager in maintaining food safety and quality systems.Monitor production quality and ensure products consistently meet agreed standards.Assist in investigating production issues and implementing corrective actions.Maintain supplier approval documentation and technical records.Carry out supplier approval checks for new suppliers.Participate in internal audits and support external customer and certification audits.Manage traceability exercises and support product recall procedures.Deliver training on quality procedures and food safety requirements.Support continuous improvement initiatives across production and technical departments.
About YouWe're looking for someone who has:
Experience within a food manufacturing or Drinks environment.Previous experience in Technical, Quality Assurance, Compliance, or New Product Development.A good understanding of HACCP, GMP, food safety legislation, and quality management systems.Excellent organisational skills with the ability to manage multiple projects simultaneously.Strong communication and relationship-building skills.A proactive approach to problem-solving and continuous improvement.Good IT skills, including Microsoft Office.
Desirable
HACCP qualification.Internal Auditor experience.Experience working with BRCGS standards.Knowledge of retailer technical requirements.
What We Offer
Competitive salary.Full-time permanent position.Company pension.On-site parking.Employee discount.Ongoing training and development opportunities.Opportunity to play a key role within a growing food manufacturing business.
If you're passionate about food quality, product development, and continuous improvement, we'd love to hear from you. Apply today and become part of a team committed to producing high-quality products while maintaining the highest food safety standards.....Read more...
ACCOUNT MANAGERMARKET HARBOROUGH£30,000 to £35,000 + BENEFITS
THE OPPORTUNITY:We're recruiting on behalf of a successful and established business that's looking to appoint an experienced Account Manager to join the team.This is a fantastic opportunity for an experienced Account Manager or Senior Account Manager who enjoys building strong client relationships, managing multiple projects and taking commercial ownership of key accounts, including ensuring smooth service delivery.Working closely with the department lead, the Account Manager will be responsible for the successful delivery of client projects, ensuring agreed KPIs and SLAs are achieved whilst identifying opportunities to develop accounts, improve profitability and deliver additional value.THE ACCOUNT MANAGER ROLE:Reporting to the department lead, you'll take ownership of a portfolio of client accounts, with responsibilities including:
Developing and maintaining strong relationships with new and existing clients
Managing client projects from initial brief through to successful delivery
Preparing for and leading client meetings, reviews and conference calls
Ensuring actions from client meetings are documented, communicated and completed
Agreeing, monitoring and reporting against client KPIs and SLAs
Managing account profitability through accurate forecasting, estimating and invoicing
Identifying opportunities to grow and develop existing client accounts
Understanding client objectives and providing proactive solutions to support their commercial goals
Managing escalated client issues and ensuring a swift and professional resolution
Producing clear briefs for internal teams and coordinating project delivery across departments
Supporting the finance team with invoicing and outstanding client accounts
Maintaining accurate client information and activity within CRM systems
Monitoring market developments and identifying new opportunities for clients
THE PERSON:
Previous experience as an Account Manager, Senior Account Manager, Client Services Manager, Sales Coordinator and Customer Experience Manager.
Strong experience managing client relationships and delivering multiple projects
Commercially minded with experience of budgets, forecasting, estimating and account profitability
Confident managing client KPIs and SLAs
Excellent communication, presentation and negotiation skills
Strong organisational skills with the ability to manage multiple accounts and competing deadlines
Experience using CRM systems with good Excel and Microsoft Office skills
A proactive and solutions-focused approach to account management
TO APPLY:Please send your CV for the Account Manager role via the advert for immediate consideration.
By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.....Read more...
Key responsibilities:
Triage & Backlog Refinement: Review incoming requests and prioritise the product backlog to ensure the development team is focused on high-value tasks.
Stakeholder Management: Act as the primary point of contact between business leaders and the technical team to ensure the product roadmap reflects organisational goals.
Agile Facilitation: Lead core Agile ceremonies, including Sprint Planning, Daily Standups, and Sprint Reviews. You will be responsible for identifying and removing technical blockers to maintain delivery momentum.
Technical Documentation: Produce comprehensive help files, user guides, and support materials to assist with customer onboarding and reduce support ticket volume.
Skills Required:
Detail-Orientated: Capable of managing complex backlogs and ensuring documentation is accurate and useful.
A Clear Communicator: Able to explain technical concepts to non-technical stakeholders and vice versa.
Process-Driven: Interested in Agile methodologies and improving team workflows.
Adaptable: Eager to learn the nuances of the product and take on a variety of tasks from project management to copywriting.
Remote Work Discipline: Proven ability to remain productive and organised while working from home.
Problem-Solving Skills: A logical approach to resolving issues and facilitating team progress.
Technical Literacy: While a computer science degree is not required, you must be comfortable learning the technical aspects of software development.
Training:
Information Communication Technician Apprentice.
Remote training delivery.
One file.
VLE.
6 hours of dedicated training time every week.
Training Outcome:Possible full-time permanent position upon completion of the apprenticeship.Employer Description:Our client created a smart and flexible way to sign in staff, visitors, and contractors. With over 18,000 sites across 70 countries, including America, Canada, Denmark and more, they are one of the world’s fastest-growing visitor management platforms. Their team consists of dedicated software developers and a customer success team, delivering brilliant features and exceptional customer service to their ever-growing community.
They are looking for a talented and driven Product Support Apprentice to join their team. If you thrive in a fast-paced, collaborative environment and are passionate about workplace technology, security, and SaaS solutions, this could be the perfect role for you!
This role is central to our development cycle, ensuring that technical tasks align with business objectives and that the team operates efficiently. This position is suitable for a junior candidate who possesses a strong aptitude for learning and the ability to manage their workload independently in a remote environment.Working Hours :Monday to Friday 9am to 5.30pm – Remote, with availability to get to the Northampton office.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative....Read more...
KEY RESPONSIBILITIES
Deliver excellent service to candidates at all times.
Source candidates using job boards, social media, headhunting, referrals, and our internal database.
Write and post engaging job adverts online.
Pre-screen and interview candidates to qualify their suitability for work.
Arrange and conduct candidate registrations, ensuring all compliance requirements are met.
Prepare and format CVs to the company standard.
Manage candidate communication — keeping them informed about applications, interviews, and job offers.
Carry out referencing checks and ensure right-to-work documentation is valid.
Maintain accurate and up-to-date records on ATS/CRM, ensuring GDPR compliance.
Work collaboratively with consultants to ensure timely candidate submissions to clients.
Contribute to achieving team KPIs such as candidate registrations, CV submissions, and interviews arranged.
Support consultants with administrative tasks as required.
MINIMUM REQUIREMENTS
Previous experience in customer service, sales, or administration roles is desirable but not essential.
Confident and comfortable speaking on the phone, with the ability to build rapport quickly.
Strong communication skills, both written and verbal.
Excellent organisational and time management skills.
A positive and proactive attitude with a willingness to learn.
Ability to work well as part of a team. IT proficiency (MS Office, CRM/ATS systems preferred).
Training:
Recruiter Level 3 Apprenticeship.
End Point Assessment.
Training Outcome:
Full-time position and growth within the business.
We want to train an apprentice and help them grow and flourish with us.
We wish to mentor you and support you as you advance along with us.
We anticipate your continued growth and commitment to us also.
Employer Description:Their mission is to be a leading global recruitment brand known for developing professionals and helping business thrive through great client partnerships and career development. Inspiring ambitious achievement, delivering results, ensuring value for all, and providing continuous employment opportunities. Utilising our expertise and our values in the work we do, the people we place and the companies we serve.
OUR VALUES
Their values are simple but powerful: Integrity, Resilience, Exceeding Targets, Going the Extra Mile, Working to Excellence, Consistency, Adding Value and Proactivity
Whether you’re looking for work or need someone to get the job done, we’re here to help with your recruitment needs.Working Hours :Monday – Thursday: 9:00am – 6:30pm.
Friday: 10:00am – 5:00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Team working,Creative,Non judgemental,Patience,Confident Telephone Manner,Target Driven....Read more...
The apprentice technical support role will be based in the technical support team at NetSupport.
NetSupport develops software solutions to lots of different types of customers from large car manufacturers and supermarkets to Schools and even home users.
As part of this service, we need to provide support to our customers that have purchased our solutions.
The technical support team provides this service to new, evaluating, and existing customers.
This is a busy team that provides a support service to our customers via Phone, email and a live chat system.
The Technical Support team consists of around 10 staff based in the UK office and 3 in the US.
The apprentice role includes the below responsibilities :
Ensuring all communications with customers are logged on our support helpdesk system
Responding to customers' questions
Setting up different environments to test customers' issues across multiple platforms Windows, ChromeOS, macOS, iOS and Android (training on each platform will be provided)
Managing and prioritising their own case load
Working with other departments within the company on support items
Optional areas:
Attend trade shows with the sales team to provide support
Perform online product demos and training to new and existing customers
Training:The classroom training for the Digital Support Technician comprises of 3 modules. The apprentice will attend the training in an online classroom with their designated JBC trainer.The modules taught are:
Core Support & Security
Digital Support & Communication
Technical Support & Training
Each module is delivered remotely over five consecutive days, with the training weeks scheduled at intervals throughout the apprenticeship.Training Outcome:A full-time opportunity may be offered after the successful completion of the apprenticeship based on the apprentices performance throughout the 16-months.Employer Description:With 33 years’ development expertise and a 19 million worldwide install base, NetSupport is a leading producer of educational and corporate software solutions. Both industry experts and our customers worldwide consistently say that NetSupport products are the best in their class, so it’s no wonder they have won over 300 awards – and counting! NetSupport’s global headquarters are in Peterborough in the UK. It is here that we focus on developing new and existing software products and supporting our customers. We supply our software through an international network of distributors, together with NetSupport Group companies in the UK, USA, Canada, Germany and Japan. We also operate international sales and support centres in the USA, Canada, Germany and Japan.Working Hours :Monday - Thursday 09:00 - 17:30, Friday - 09:00 - 17:00.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience,Genuine passion for IT,Customer Service experience....Read more...
Support the assessment of incoming enquiry drawings for suitability under supervision, assisting with estimate drawings and basic calculations for quotation purposes. Learn how to draft fully dimensioned drawings for customer approvals within agreed timescales
Assist in confirming customer approvals and learn how to prepare packing specifications in line with customer requirements and factory capabilities
Observe and support engagement with customers and prospects via calls, online communication, and in-person meetings, contributing to a positive customer experience within the scope of the apprentice role
Work collaboratively with colleagues, especially those in customer-facing roles, to understand how the department supports wider business objectives and customer satisfaction
Contribute ideas during team discussions to support innovation and continuous improvement in customer projects and office processes, promoting a forward-thinking approach
Learn how to produce manufacturing, customer and inspection drawings using CAD software, ensuring files are stored correctly and updated under supervision
Support the ordering of new and repeat dies under guidance, following company procedures and advice
Provide basic CAD support for factory layouts, project planning, and capital projects as part of your learning and development
Represent the BOAL brand professionally, maintaining a positive and proactive attitude
Build strong working relationships with colleagues, customers, and suppliers through clear communication and teamwork
Attend and participate in team and company meetings, actively listening and contributing appropriately as confidence develops
Strive to deliver excellent service to internal and external stakeholders, supporting the department’s goal of exceeding customer expectations
Take initiative in your learning while working as a valued member of the team, seeking help when needed and contributing to team success
The above is meant to describe the main responsibilities and is not necessarily an exhaustive list of duties. It does not preclude the need to carry out other specific tasks from time to time as may be required.
All tasks must be carried out in compliance with the Company’s Health, Safety and Environmental Policies.Training:
Engineering Design Technician Level 3
Primarily based with the employer
Attendance to Loughborough College one day per week, term time only where you will study set units that map directly into the apprenticeship
Diarised visits from dedicated Trainer/Assessor
On-the-job training
Off-the-job training
Training Outcome:
The apprentice will become a core member of the team and will be mentored internally to ensure internal progression is made in line with succession planning
Employer Description:BOAL is a manufacturing business specialising in aluminium extrusion products. The company supplies bespoke aluminium solutions to customers across a range of industries throughout the UK.Working Hours :Monday to Thursday: 8.15am- 5.00pm and Friday: 8.30am- 3.00pmSkills: IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working....Read more...
This role combines project delivery with second-line support across multiple Next2IT clients. The Infrastructure Engineer Apprentice will play a key part in our customer support chain, providing effective technical support and helping to maintain high levels of customer satisfaction. The position involves troubleshooting and resolving more complex technical issues escalated from first-line support, along with occasional site visits to clients to gain a better understanding of their operations and challenges.
Duties and Responsibilities:
Respond to and resolve more complex technical issues
Monitor and manage ticket queues, ensuring SLAs are met
Act as a liaison between customers and other support teams to facilitate issue resolution
Document resolution procedures and update the knowledge base
Ensure proactive monitoring and support of the IT infrastructure, including effective, regular, and well-planned maintenance to minimise downtime and impact to clients
Ensure that all system changes follow company change management processes
Produce IT infrastructure policy documentation, implementation, and governance
Undertake activities on client sites as required
Training:Firebrand’s sector-leading Level 3 Information Communication Technician (L3ICT) Apprenticeship Programme trains apprentices to deliver efficient operation and control of the IT and Telecommunications infrastructure and to deliver and support the information systems needs of an organisation. Options include pathways for Support Technician, Network Technician and Digital Communications Technician.
Firebrands course is delivered either Online (online live instructor led), or face to face in the classroom environment (your choice). Our Subject Matter Experts (SMEs), Learning Mentors (LMs) and world-leading trainers prepare apprentices to work across multiple sectors.
Completion of this apprenticeship will provide learners with the following world class vendor certifications in addition to the Information Communication Technician Apprenticeship:
Microsoft Certified Azure Fundamentals (AZ-900)
CompTIA IT Fundamentals+
Certiport IT Specialist Networking
Microsoft Certified Azure Administrator Associate (AZ-104)
Key areas covered are:
Support Technician:
Maintenance or repair of systems faults
Support for the roll-out of installation and commission of new systems or upgrades
Training Outcome:
This apprenticeship offers a genuine pathway for growth within the company
Depending on your interests and strengths, you could progress into a Third-Line Engineer role, move into team leadership, or specialise further - for example, in cloud consultancy or architecture
Employer Description:Next2IT is a leader in next-generation IT services with a distinct focus on digital transformation. Founded in 2020, our rapidly growing start-up aims to empower businesses to harness the power of advanced technology seamlessly. We offer opportunities for significant career advancement as we navigate this exciting growth phase.Working Hours :Monday - Friday, 9.00am - 5.30pmSkills: Communication skills,Problem solving skills,Team working,Experience with Office 365,Good spoken English,Good written English,Customer service,Ability to handle pressure,Customer-oriented approach....Read more...
Essential responsibilities required throughout your apprenticeship role are:
Organise your time and workload to ensure you attend all apprenticeship-related courses, meetings with your mentor, and exams
Ensure your learning journal is kept up to date and any coursework is completed and submitted on time
1st Year:
Learn about the fundamental role the hub finance team has within the company
Learn about and shadow the teams within the finance hub – central banking, credit control, and purchase ledger
Get hands-on experience processing transactions within the teams of the finance hub
Take ownership of some tasks, as instructed by your manager, and be able to demonstrate clear understanding
2nd Year:
Learn about the manufacturer supplier accounts and assist with reconciliations
Learn about the central admin team and assist with day-to-day tasks
Learn about and assist with the preparation of month end centralised journals ensuring they are posted in time for the accountants to complete their management accounts
Learn about and assist with group cashflow reporting
Build on your 1st year knowledge to support the hub finance teams and take ownership of tasks as required
3rd Year:
Learn about the management and supervision of the hub finance team
Learn how to carry out regular VAT checks in preparation for the quarterly VAT returns
Learn how to prepare and review centralised finance hub balance sheets monthly
Learn how to reconcile and report on group funding
Assist with PO authorisations where required
Build on your previous knowledge to support the hub finance teams and take ownership of tasks as required
Prepare and lead finance hub presentations to the team each quarter
Be a mentor to 1st & 2nd year accounts apprentices
Training Outcome:
After successful completion of the apprenticeship, there is a possible full-time position available for the right candidate including progression and further apprenticeship training
Employer Description:LSH Auto is proud to be part of a globally respected and world-renowned premium car dealership group, with a heritage spanning over 45 years. Operating more than 143 Mercedes-Benz dealerships worldwide, LSH Auto serves customers across diverse markets including China, Australia, South Korea, Taiwan, Vietnam, and more recently, Germany and the United Kingdom.
In the UK, LSH Auto continues to set industry standards through its state-of-the-art facilities, These include Mercedes-Benz of Stockport, one of the largest Mercedes-Benz dealerships in Europe, and Mercedes-Benz of Birmingham, which is home to the UK’s first Mercedes-Benz Used Car Centre of Excellence. With a commitment to excellence in service, innovation, and customer experience, LSH Auto is at the forefront of automotive retailing.Working Hours :Between Monday - Friday, 8.00am - 5.00pm. Office based.Skills: Communication skills,Team working,Initiative,Hardworking and eager to learn,Interest in Accounting....Read more...
Develop relationships with customers (internal/external)
Ensure all customer enquiries are responded to promptly and professionally
Adhere to customs compliance procedures and documentation
Ensure each ‘Job File’ is fully and accurately completed
Work with carriers and handling agents to resolve exceptions and discrepancies as they arise
Work with DGF departments on Air or Air freight planning and coordination
Liaise with DGF Transport & Warehouse teams on Air or Air freight planning and coordination
Liaise with overseas offices on Air or Air freight planning and coordination
Maintain mandatory milestones through the Company's Freight Forwarding system
Use the company systems to create, manage and maintain the movement of freight
Update the company’s customer complaints system with all required inputs
Ensure that all interactions are compliant with DPDHL Code of Conduct and other compliance requirements e.g. anti corruption.
Contribute to the ‘First Choice’ continuous improvement program
Participate in monthly Team briefing sessions and weekly performance dialog meetings
Complete all statutory and mandatory training as and when required
Training:
On-the-job training delivered by the employer.
pprentices without Level 2 English and maths will need to achieve this level prior to taking the end point assessment. For those with an education, health and care plan or a legacy statement, the apprenticeships English and mathematics minimum requirement is Entry Level 3.
Allocation of an apprenticeship delivery coach who will carry out regular training.
Assessment and support visits to ensure you acquire new learning, knowledge skills and behaviours in order to progress and develop.
Identify, track and support 6 hours off the job training activities.
Quarterly formal progress review meetings, identifying learning achievements and next steps.
Training Outcome:The apprenticeship will initially be a 24 month Fixed Term Contract (FTC), with the aim that apprentices either move onto a further apprenticeship or a permanent role within the business – subject to a suitable vacancy being available and in line with the selection process for the role. Employer Description:DHL Global Forwarding (DGF) is one of the five DHL divisions within DPDHL Group. DGF UK specialise in shipping freight by air and sea. We are the world and UK market leader for airfreight and number two for ocean freight. At DGF we have over 30,000 employees working across more than 200 countries. In the UK we have over 1,000 colleagues working across office, warehouse and transport roles. We collect, store and deliver the goods and handle customs formalities.Working Hours :Monday to Friday – 9am – 5.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Team working....Read more...
As a Marketing Apprentice within the Medical/ Surgical business you will be responsible for supporting the UK&I marketing team to deliver their marketing objectives.
You will be responsible for some core AWC Brands to ensure delivery of sales targets as well as providing marketing support for the business.
This role is pivotal in ensuring that the marketing team can effectively deliver on their tactical plans to meet company objectives. It requires a strong team player, who has excellent organisational skills and the ability to communicate at all levels within the organisation.
Product Management of key brands (non-focus portfolios to maintain sales revenue).
Marketing Support for Med/Surg - assistant to marketing team.
Manage key marketing sharepoint sites and website.
Implementing and rolling out centrally developed marketing campaigns.
Working within established global brand guidelines.
Supporting with data analysis, reporting, and using spreadsheets – there is quite a lot of this work within the role.
Coordinating activity across teams and ensuring smooth execution.
Training:
Multi-channel Marketer Level 3
An apprenticeship includes regular training with a college or other training organisation
At least 20% of your working hours will be spent training or studying
Training Outcome:Potential full-time employment for the right candidate upon successful completion of the apprenticeship.Employer Description:Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 1st in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2024-2025. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers. If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice. As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of gender, race, disability, age, religion or belief, relationship orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.
Working Hours :Hybrid: Monday - Friday 9.00am - 5.00pm with a 1 hour lunch break, working 2 days in the office.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Team working,Initiative....Read more...
Understand the business operations
Learn health and safety requirements
Become familiar with IT infrastructure and support procedures
Observe daily IT routines
Food safety and hygiene requirements
Emergency procedures
IT Environment Overview
Network & Server infrastructure
User account management
Production systems overview
ERP system introduction
Production printer overview
HALO ticketing system overview
Shadowing Activities
Helpdesk system access
Complete preventative system checks before production begins to identify issues early and reduce stress during operational hours
Infrastructure Checks
Confirm AVAYA signal availability
Check Algorius and PRTG system status and report imperfections and findings to IT Manager
Confirm system is operational
Check database connectivity (SQL)
Verify barcode systems and printers
Test production OCM's
Production Printer Checks
Review 1st line support tickets
Verify that systems and PC's / Laptops are operational
Develop confidence handling first-line support tasks
Responsibilities:
Hardware setup
Avaya phones setup
Help to connect users to Meeting room screens and camera system
ITAM system access and upkeeping
PC deployment
Laptop RAM replacement and repair (Under supervision)
AVAYA phones repair (Under supervision)
Honeywell PM45c Printer Printhead replacement and fix (Under supervision)
UPS check and battery replacement (Under Supervision)
Create troubleshooting guides
Update internal IT purchasing spreadsheets
Record recurring issues
Become the first point of contact for production printing issues
Epson centralised system administration (Induction)
Printhead replacement (Safety measures and process)
Security printer and Sinica Machine
Roll Call Printer and Sinica / Sirrom system wholistic overview
Develop understanding of Aptean's system processes that support production
Training:
1 day per week at college (term time)
Workplace mentor
College assessor
Training Outcome:Once completion of the apprenticeship progression within the company and role development. Employer Description:We’re a family run business with a reputation that’s built on quality, consistency and efficiency, all backed up with more than 40 years of farming heritage and experience in the beef industry.
Three generations of Pickstock continue to run day-to-day operations, introducing pioneering new processes into our farm on the Welsh borders and at our state-of-the-art processing facilities alongside our broader team of experts.Working Hours :Monday - Friday with office hours to be discussed at interview.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Analytical skills,Logical,Team working....Read more...
Develop relationships with customers (internal/external)
Ensure all customer enquiries are responded to promptly and professionally
Adhere to Customs Compliance procedures and documentation
Ensure each ‘Job File’ is fully and accurately completed
Work with Carriers and Handling Agents to resolve exceptions and discrepancies as they arise
Work with DGF departments on Air or Air freight planning and coordination
Liaise with DGF Transport & Warehouse teams on Air or Air freight planning and coordination
Liaise with overseas offices on Air or Air freight planning and coordination
Maintain mandatory milestones through the Company's Freight Forwarding system
Use Company systems to create, manage and maintain the movement of freight
Update the Company’s customer complaints system with all required inputs
Ensure that all interactions are compliant with DPDHL Code of Conduct and other compliance requirements e.g. anti-corruption
Contribute to the ‘First Choice’ continuous improvement programme
Participate in Monthly Team briefing sessions and weekly performance dialog meetings
Complete all statutory and mandatory training as and when required
Training:On the job training delivered by the employer.
Apprentices without Level 2 English and maths will need to achieve this level prior to taking the end point assessment. For those with an education, health and care plan or a legacy statement, the apprenticeships English and mathematics minimum requirement is Entry Level 3.
Allocation of an apprenticeship delivery coach who will carry out regular training.
Assessment and support visits to ensure you acquire new learning, knowledge skills and behaviours in order to progress and develop.Identify, track and support 6-hours off the job training activities.Quarterly formal progress review meetings, identifying learning achievements and next steps.Training Outcome:The apprenticeship will initially be a 24-month Fixed Term Contract (FTC), with the aim that apprentices either move onto a further apprenticeship or a permanent role within the business - subject to a suitable vacancy being available and in line with the selection process for the role. Employer Description:DHL Global Forwarding (DGF) is one of the five DHL divisions within DPDHL Group. DGF UK specialise in shipping freight by air and sea. We are the world and UK market leader for airfreight and number two for ocean freight. At DGF we have over 30,000 employees working across more than 200 countries. In the UK we have over 1,000 colleagues working across office, warehouse and transport roles. We collect, store and deliver the goods and handle customs formalities.Working Hours :Monday to Friday, 9.00am - 5.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Team working....Read more...
Assisting with day-to-day mortgage administration and client support
Processing Mortgage documents accurately and efficiently
Maintaining client records and ensuring information is kept up to date
Supporting advisers and senior team members with administrative tasks
Handling incoming calls, emails, and client enquiries in a professional manner
Learning mortgage processes, systems, and compliance procedures
Scheduling appointments and managing diaries where required
Assisting with reports, data entry, and document preparationDeveloping knowledge of mortgage products, services, and regulations
Working towards industry qualifications alongside practical on-the-job training
Building strong communication and organisational skills within a professional office environment
Contributing to a supportive team within a growing business with progression opportunities
Training:The Financial Services Administrator apprenticeship is ideal for learners beginning an entry level role in the financial sector.
As an entry level role, this apprenticeship provides the foundation knowledge, skills and experience for progression along a number of career paths.
Key Learning Outcomes:
A broad understanding of the financial services sector
An understanding of the role of the appropriate regulatory bodies
The importance of relationship building with clients and colleagues
Understanding of processes and procedures relevant to the role
How to develop commercial awareness
Building skills and capabilities within an organisation
Professional Qualifications:
CeMAP1
Completion of CeMAP1 will provide a solid foundation for the learner and can lead to progression to study in other areas.
To help prepare the apprentice for the professional qualification, apprentices are provided with Simply Academy’s qualification resource package, alongside a structured study plan supported by a series of live revision sessions with our qualified tutors.Training Outcome:
Permanent post with progression opportunities available
Employer Description:Established in 2000, Warren & Co is a team of experienced mortgage and financial advisors who offer friendly, easy-to-understand advice to Customers across the UK.
Being independent we work with a full range of UK mortgage providers and financial organisations, which allows us to find the most suitable lenders or providers for your situation.
Having worked in the industry for many years we have developed a strong reputation for offering excellent service whilst delivering excellent mortgage deals and financial services.
Trust, honesty and integrity are at the core of everything we do ensuring our customers know they are in a safe pair of hands when we are looking after their financial requirements.Working Hours :Monday to Friday
9am to 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Initiative,Eager to learn,Positive attitude,Professional attitude....Read more...
The ERP team's main objectives are:
Ensure the businesses ERP system operates efficiently and effectively and is accessible during all of SKAO’s business hours across time zones
Ensure a high level of ERP systems data integrity
Maintain an excellent ERP support service with positive reviews from internal and external service users
Continual Service Improvement (CSI) of the support service
Allocate ERP support resources effectively and efficiently to best deliver a timely support service no matter the location
Automation of tasks to remove or reduce manual effort in repetitive and routine activities
Creating documentation, knowledge-sharing articles, and training to support the wider observatory.
The apprentice will be expected to attend most of their working hours in the office at Jodrell Bank
Under the guidance and supervision of the ERP Systems Manager and ERP colleagues, the ERP Support Apprentice will:
Assist in monitoring the ERP helpdesk and responding to support requests
Maintenance of user accounts, and routine system administration tasks
Assist with identifying knowledge-sharing opportunities and updating ERP documentation
Create and amend SQL queries as required
Maintenance of accurate data for Finance, Procurement and HR
Support ongoing ERP projects by performing assigned tasks under supervision
Assist the implementation of improvements in relation to SQL queries and system automation as part of project participation
Assist with system upgrades, testing and software rollouts
Contribute to documentation and process improvements as part of project learning activities
Training:
Off-the-job training (OTJ): As part of their apprenticeship, apprentices are entitled to a minimum of 6 hours per week of paid OTJ training. During their OTJ time allocated by their employer, apprentices will complete coursework, attend training, and study
Within 4-6 weeks of beginning work at the organisation, your Tutor will make contact by email with the you and your workplace Mentor to arrange a mutually convenient Induction date. Subsequent 1:1 Training and review sessions will take place monthly either at the company premises or as a live virtual meeting
You will also attend 6 live virtual training sessions. Dates will be confirmed during Induction. These training sessions are live, online and take place Monday - Thursday from 9.30am - 4.30pm
Training Outcome:
ERP Support Executive
Employer Description:The SKAO is a next-generation radio astronomy-driven Big Data facility that will revolutionise our understanding of the Universe and the laws of fundamental physics. Enabled by cutting-edge technology, it promises to have a major impact on society, in science and beyond.Working Hours :Monday - Friday. Shifts TBC.Skills: Communication skills,Organisation skills,Problem solving skills,Team working,Time management,Personal integrity....Read more...
Support the Data Team in maintaining and improving data quality across FCHO systems
Assist with the production, validation and distribution of management information and performance reports
Work with colleagues to understand information requirements and reporting needs
Assist with data analysis activities to identify trends, insights, risks and opportunities
Support data governance activities including data definitions and data catalogues
Help investigate data quality issues and support corrective actions
Support data literacy initiatives and preparation of training materials
Work on digital transformation and customer experience improvement projects as designated by Digital and Technology management
Help document data flows, systems and business processes
Complete all apprenticeship learning, assignments and assessments, while applying learning to real FCHO projects
Training:Ideal for new talent in the organisation with an activeinterest in data or existing staff taking on a more data centric role orJunior/aspiring Data Analysts working in any industry or sector.
Our Data Analyst apprenticeship programme integrates sixmodules of technical training with work based projects. This ensures thatlearning and skills are directly applied to the apprentice’s role, andmaximises the time used as part of off-the-job training.
Microsoft Office Specialist: Excel Associate
Data and Visualisation using SAS®
Data Analysis and Statistics
SQL and Data Modelling
Exploring Data Science using Python and R
Data Challenge workshop
Online development sessions (Optional)
An apprenticeship has to be relevant to the job you areundertaking and you must dedicate some of your time towards it.Training Outcome:Options to develop and grow in our data team or access to other opportunities in the organisation.Employer Description:At First Choice Homes Oldham, we are more than a housing provider. We are a community-focused organisation committed to providing quality homes, excellent services and building stronger communities.
Our culture is built around six values: We listen, We own, We care, We act, We learn and We keep it simple. These values shape how we work with our customers, our communities and each other.
We pride ourselves on being collaborative, inclusive and ambitious. Colleagues are encouraged to share ideas, take ownership and look for better ways of working, while being supported to learn and develop. We value different perspectives and aim to create an environment where everyone feels respected, included and able to be themselves.
What makes us stand out is the opportunity to make a genuine difference. Whether colleagues are supporting customers directly, maintaining homes or delivering services behind the scenes, everyone plays a part in helping us provide safe, high-quality homes and strengthen our communities.Working Hours :9am- 5pmSkills: Communication skills,IT skills,Organisation skills,Attention to detail,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience....Read more...
This role provides hands-on experience across a hybrid IT environment, including Microsoft 365, endpoint management, and infrastructure support. The apprentice will work closely with experienced IT staff to develop technical skills and support business IT operations. This position is integral to maintaining operational efficiency and supporting end users across the business.
The IT Support Apprentice will be responsible for the following duties:
Provide first-line IT support for hardware, software, and access issues
Log and manage support requests through the service desk
Assist with setup and configuration of laptops, desktops, and mobile devices
Support onboarding and offboarding processes (accounts and devices)
Maintain accurate IT asset records and inventory
Assist with Microsoft 365 and Entra ID administration (basic tasks)
Support printers, meeting room equipment, and general office IT systems
Assist with troubleshooting and resolving day-to-day IT issues
Update IT documentation and knowledge base articles
Support IT projects such as device rollouts, upgrades, and improvements
Participate in apprenticeship training and coursework
Training:Level 3 IT Support Technician Apprenticeship Standard. You will complete a 22-month apprenticeship which includes 25 days at the PETA training centre in Cosham. You will be supported every 6-8 weeks with visits from your PETA Learning & Development Coach.Training Outcome:On successful completion of the apprenticeship, and subject to satisfactory performance, you'll have the opportunity to move into a permanent full-time role. Kraken are committed to developing their people and offer clear opportunities for career progression, ongoing training, and professional development to help you reach your full potential.Employer Description:Kraken is a team of expert naval architects, engineers, and operators dedicated to delivering cutting-edge autonomous maritime solutions that meet the demands of today's rapidly evolving operational environment.
As traditional maritime approaches continue to evolve, they are at the forefront of developing innovative technologies that enhance maritime security, resilience, and operational effectiveness through distributed systems, scalable autonomy, and agile solutions.
Driven by precision, performance, and innovation, the team combines rapid design iteration with real-world testing to develop reliable, mission-ready systems. Every solution is engineered with disciplined execution, ensuring exceptional quality and performance in even the most challenging conditions.
Kraken technology is designed to succeed where it matters most, delivering reliable autonomous capability in high sea states, contested environments, and sustained deployments. With a focus on rapid deployment, modular adaptability, and dependable performance, they are shaping the future of autonomous maritime operations.Working Hours :Monday to Friday - Flexible around the core hours (10:00 to 15:00)Skills: Organisation skills,Customer care skills,Problem solving skills,Team working,Strong interest in IT,Strong interest in technology,Understand computer systems,Understand computer apps,Willingness to learn,Strong communication skills,Able to follow processes....Read more...
Responsibilities:
Process day-to-day WIP administration, including write-offs, transfers, file closures, archiving, financial query support, and related reporting
Manage the Finance and Billing inboxes, ensuring queries, requests, and workflow tasks are prioritised, allocated, and actioned promptly
Support credit control activities, including the central invoice distribution process
Ensure new users are correctly set up on systems and liaise with IT to resolve any issues
Provide cover and support for other team members as required
Undertake additional duties as delegated by management from time to time
Skills Required:
Ability to work both as part of a team and unsupervised to meet the varied needs of the department
Excellent attention to detail
Excellent verbal and written communication and interpersonal skills
Ability to work under pressure and flexibly when required
Ability to pick up new systems and procedures quickly
Organised manner with ability to prioritise workload
Motivated and pro-active with a 'can-do' approach
Understanding of privacy and confidentiality
Training:Business Administrator Level 3.
As a Business Administration Apprentice, you’ll gain exposure to a wide range of topics to suit every office-based role imaginable from finance to HR. You’ll develop the skills required to successfully manage and engage with stakeholders, partners and suppliers whilst applying key business principles.
Throughout your apprenticeship, you'll be invited to monthly 2-hour live sessions hosted online in addition to working on your course content via our online learning platform.
To meet the off-the-job requirements for your apprenticeship, you'll also spend a minimum of 6 hours a week within the workplace developing your admin knowledge, skills, and behaviours listed within your bespoke LDN Training Plan.Training Outcome:Full-time employment could be offered to the right candidate.Employer Description:Forsters is a Mayfair-based law firm which delivers exceptional legal results to its clients who are principally from the real estate and private wealth sectors. They believe their engaged and friendly manner, combined with the delivery of concise, clear and commercially led advice, helps to build long-lasting relationships with their clients.
Forsters, located in one of the most beautiful and thriving parts of London, was founded as a genuine alternative to the City practices that dominate the legal profession. They are proud of their distinctive culture and strong values with a long history of undertaking CSR work and continue to expand their commitments in all CSR areas.Working Hours :Monday to Friday 9am to 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Team working,Patience....Read more...
As an Apprentice Technical Sales & Operations Assistant, you will gain experience across all areas of the business. No two days are the same, and you will work closely with experienced colleagues to develop your skills.
Your responsibilities will include:
Providing first-line technical support to customers by telephone and email.
Assisting customers with product selection and technical enquiries.
Preparing quotations and processing customer orders.
Supporting the technical sales team.
Receiving, checking and booking in deliveries from suppliers.
Picking, packing and dispatching customer orders.
Maintaining accurate warehouse stock and ensuring products are stored correctly.
Assembling and configuring products where required before dispatch.
Managing product returns (RMA), including testing items and liaising with suppliers.
Listing new products and maintaining product information on the company website.
Keeping product descriptions, specifications and images up to date.
Supporting general office and warehouse operations as required.
What We're Looking For
We are looking for someone who is:
Enthusiastic and willing to learn.
Interested in technology, CCTV, networking or electronics.
Friendly and confident when speaking with customers.
Organised with good attention to detail.
Comfortable using computers and learning new software.
Able to work both independently and as part of a small team.
Reliable, punctual and professional.
Training:CCTV Global is committed to providing full Apprenticeship training alongside Weir Training with ongoing support throughout the programme. The successful apprentice will gain hands-on experience across multiple areas of the business, including technical support, sales, warehouse operations and e-commerce, developing a broad understanding of the industry.
This role offers an excellent opportunity to build valuable industry knowledge while working towards a nationally recognised qualification. The apprentice will be supported by experienced colleagues and their training provider to develop the skills, knowledge and behaviours required for a successful career within the sector.Training Outcome:Permanent position within the company and additional responsibility.Employer Description:CCTV Global London Ltd is a growing distributor of CCTV, intruder alarm and networking products, supplying both trade professionals and end users throughout the UK. We pride ourselves on providing excellent customer service, technical expertise and high-quality products from leading manufacturers.
This is an excellent opportunity for an enthusiastic and motivated individual to start a career in the electronic security and networking industry. Full training will be provided, allowing you to develop both technical knowledge and practical business skills.
Working Hours :Monday to Thursday, 09.00 to 17.30
Friday, 09.00 to 17.00.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience,Physical fitness,Understanding of computers,Understanding of networking,Interest in CCTV and alarms....Read more...
