Telecoms Project Coordinator
Order Management Analyst
UK wide – work from home – full remote working
@mecscomms is recruiting for a contract order management, project coordinator. The role will be based working from home for a global telecoms carrier & network provider, This vacancy is for a 24 month rolling contract assignment. We are looking for someone who possesses change management, order management, provisioning, enablement, administration or service delivery project coordination experience, within a tech, telecoms, carrier, ISP or similar IT technology environment.
Position: Order Creation, Provisioning Administrator, Change Request Administrator, Project Coordination, Project Administrator, Customer Account Management, Service Delivery
Location: UK wide– work from home – fully remote working
Hours: Monday – Friday (09.00 - 17.30)
Start date: ASAP
Duration: 24 months+ temporary contract
Gross Rate: £17.50 per hour, gross umbrella pay rate, inside IR35
Security Clearance: Individuals must consent & be eligible to achieve BPSS (Basic Check) & SC level Security Clearance checks.
Environment: Global IT, Technology, Cloud, Infrastructure, Telco, Telecom, Carrier, Internet, ISP, Service Provider, Operator, BT Openreach, BT ECO, Provisioning Administrator, Co-ordinator, Data Entry, Office Support, Order Management Executive, Co-ordinator, Project Assistant, Administration, Admin Clerk, Administrative Officer, KPI, SLA, Tracking, Reporting, 3rd Party Supplier, Relationship Management, WAN, Voice, Data, Connectivity, PSTN, Cisco, ADSL, Ethernet, Leased Lines, IP Networking, IT, Computer Literate, Excel, Microsoft Office, ITIL, Agile, Temp, Temporary, Contract.
Key Activity:
• Customer relationship coordination
• Service delivery management
• Network project coordination
• Resource scheduling
• Order management & provisioning administration
• Change control management
• Customer order management & enablement
• Provisioning process administration
• Dealing with OLOs and external supplier delivery teams
• Documentation & reporting
Overview:
A 24 month rolling temporary contract position has become available for an experienced order analyst, provisioning coordinator, order manager, sales support or project administrator to join an international telecoms service provider. The role will help deliver the best possible service experience for global enterprise customers. This will be achieved by supporting the order delivery cycle, working as a service delivery coordinator, provisioning administrator & project coordinator.
The order & provisioning analyst will be responsible for acknowledging & validating customer requests, raising orders through the customer order provisioning system and coordinating customer communication throughout the delivery process. You will send acknowledgement & acceptance emails for order requests, generate tracking references & provide updates to the customer & internal business partners on status & progress.
You will provide a daily order tracker for all Data & Voice teams, so that engineering resource can be effectively scheduled in advance of the order & ensuring effective communication to the supporting delivery agencies.
Responsibilities:
• Dedicated management of the order queue across all Data & Voice teams
• Coordinating between delivery teams to schedule orders & change requests
• Scheduling resources to ensure the timely delivery of customer orders
• Ensuring that partners have received confirmation of resource within SLAs
• Raising customer orders on the provisioning order management system
• Service delivery – progressing orders through the delivery process
• Utilising Vodafone, BT & Openreach workflow systems
• Understanding order management processes and dealing with OLOs and external delivery teams
• Order management and analysis
• Communicating updates & progress reports with customers
• Coordination between delivery teams to schedule works
• Supporting the delivery & completion of departmental quality assurance targets
• Supporting the IP Data Provisioning Managers in resource & order planning
• Provide administrative support to engineering teams in the provision of voice & data products including ADSL, Ethernet, Leased Lines, WLR, Managed Services & IPVPN, WAN, MPLS etc.
• Coordination, prioritisation & management of all received critical issues
• Queue management for all Data & Voice teams across multiple systems
• Generate work in progress reports
• Provide service delivery management input for customer review meetings
• Working in an Agile environment
Candidate Profile:
The ideal candidate will have had previous experience of change management, order management, provisioning, enablement, administration or service delivery project coordination experience, within a tech, telecoms, carrier, ISP or similar IT technology environment. Your experience, skills & attributes are likely to include some or all of the following:
• Office support & administration skills
• Administration, project coordination or sales support experience
• Service delivery management, progressing orders through the delivery process
• Familiarity with Vodafone, BT, Openreach or other order management workflow systems
• Dealing with OLOs and external delivery teams and understating their processes
• Order management and analysis
• Good proactive communication skills & excellent documentation drafting competences
• Stakeholder & customer relationship management
• Computer literate with the use of Microsoft Office (email, word, excel)
• Previous use of database, reporting, CRM or workflow systems
• Administration experience in a IT, Technology, Telecoms, Internet or similar Tech environment is highly desirable
• Familiarity with Agile, ITIL or other similar methodologies is highly desirable
@mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology
@mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business.
For more information or a list of current vacancies, please see our web site at mecscomms.co.uk
....Read more...
This is a hands-on multi-functional role and a fantastic opportunity for someone looking to start a career in business administration or customer service within a fast-paced and fun working environment.
As part of this apprenticeship, you’ll play a key role in supporting day-to-day operations and ensuring smooth coordination across departments.
You will gain hands-on experience across several departments working in warranty, finance and sales administration while also supporting our customer service team.
Duties will include:
Basic finance & accounts admin
Customer liaison/service desk
Outgoing and incoming calls
IT skills, including Microsoft Office software such as Outlook, Excel and Word
Invoicing, warranty administration & investigation
Sales admin completion
General administration
This is a strong start to a successful career in either operations or business support within a dealership environment and a chance to gain a good overview of the business as a whole.Training:What training will the apprentice take and what qualification will the apprentice get at the end?
Business Administrator Level 3
Supporting and engaging with different parts of the organisation and interacting with internal or external customers
City of Bristol College
Off-site in its entirety
Training Outcome:
Potential opportunity of full-time role within the business at end of the apprenticeship
Employer Description:
South West Truck & Van is a leading IVECO and Renault franchised dealer group in the South West Region. We are a family run business established in 2018 our Avonmouth, Swindon and Gloucester dealerships offer New & Used vehicle sales and aftersales services for our customers.
As a franchised dealer we also provide a national support network with the full back up of Iveco Assistance Non-Stop and Renault 24/7.Working Hours :Shifts to be confirmed between the hours of 08:30 - 17:00 with a 30 min unpaid lunch break.Skills: Communication skills,Attention to detail,Customer care skills,Administrative skills,Team working,Initiative,Ability to work under pressure....Read more...
Support & Troubleshooting: Provide first-line technical support via phone, email, or portal. Troubleshoot hardware, software, and basic network issues.
Incident Management: Log all queries, requests, and incidents in the helpdesk system, ensuring timely updates and follow-ups.
User Administration: Manage user accounts, permissions, and access controls (e.g., Active Directory).
Equipment Maintenance: Assist in setting up, repairing, and deploying computers, mobile devices, and peripherals.
Documentation & Escalation: Escalate unresolved issues to senior technicians and help maintain asset databases or technical documentation.
Learning & Development: Actively participate in apprenticeship training, attend required college sessions, and complete assignments.
Training:Weekly Online delivery by Microsoft Teams through Sheffield CollegeTraining Outcome:The successful candidate will develop a skillset in desktop support, networking and enterprise mobility management, and cyber security. These skills will be foundational in an IT career. Typically, an IT service apprentice will progress to be an IT support technician (2nd Line) and can then specialise as a Network engineer or a Systems AdministratorEmployer Description:Our purpose is to give patients and their families the high-quality care they need, treating each person as a unique individual. We promise to listen to their wishes and choices, tailoring our care and support so they can make the most of every day. We work with others to champion improvements in end-of-life care, in Sheffield and beyondWorking Hours :9am – 5pm; Mon- Fri.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative....Read more...
An IT Assistant will be reporting to the IT Manager and will provide technical support and ensure the smooth operation of the firm's IT infrastructure. Their key responsibilities include:
Technical Support: Assisting staff with day-to-day technical issues related to hardware, software, and network connectivity. This includes troubleshooting and resolving problems with computers, printers, and mobile devices
System Maintenance: Regularly updating and maintaining the firm's computer systems, ensuring all software is up to date and security protocols are followed
Data Management: Supporting the management of digital files and databases, ensuring that all client information is securely stored and easily accessible. This may include backing up data and ensuring compliance with data protection regulations
Network Administration: Assisting with the setup and maintenance of the firm’s network, including Wi-Fi, VPNs, and internal communication systems, to ensure reliable connectivity for all employees
Software Support: Helping with the installation, configuration, and support of legal-specific software such as case management systems, billing software, and document management systems
Cybersecurity: Supporting the IT team in implementing cybersecurity measures, such as monitoring for potential threats, managing firewalls, and ensuring all systems are secure from unauthorised access
Training and Documentation: Assisting in the creation of user guides and training materials to help staff efficiently use IT resources. Providing basic IT training to new employees
Training:
Information Communications Technician Level 3
The apprenticeship is delivered as a day release at our campus in Stratford
You will be required to attend every week
Training Outcome:Progression for the post of IT Manager.Employer Description:Law Lane Solicitors is a growing and well-known London law firm with offices in Stratford, Central London and Croydon. Our mission is to use our expertise and knowledge to assist people in resolving the difficulties they are having with legal matters in their lives.Working Hours :Monday to Friday 09:00 to 17:00 (one hour break between 13:00 to 14:00)Skills: IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Initiative....Read more...
Provide day‑to‑day IT support for staff and students, managing support tickets and resolving technical issues
Maintain and develop all school IT systems, equipment, network infrastructure, servers, and software with the Senior IT Technician
Ensure IT resources are safe, secure, documented, and ready for daily use, including managing the asset register, equipment bookings, stock, and consumables
Install and maintain hardware, software, applications, and network components
Support multimedia needs for school events, lessons, and productions (audio, video, lighting)
Ensure safe installation of equipment and follow health & safety procedures
Contribute to ongoing IT projects, website updates, e‑resources, and general support for the wider technical/administration team
Skills & Qualities:
Strong communication, organisation, time‑management, and problem‑solving skills
Ability to work under pressure, prioritise tasks, and adapt to new systems
High accuracy, attention to detail, and confidence working with data
Team player with good customer‑service skills and flexibility to support school needs
Experience:
IT helpdesk support, troubleshooting, installations, and repairs
Supporting networks, servers, wireless systems, and internet access
Creating/managing digital resources and using assistive technologies
Experience in a school environment desirable
Knowledge:
Understanding of network infrastructure, cabling, virtual server environments, and managed wireless networks
Awareness of safeguarding, equal opportunities, and school data security requirements
Ability to evaluate procedures, use initiative, and develop effective IT systems
Training:Information Communications Technician Level 3.
Remote training with a qualified tutor with 121 and group sessions each month.Training Outcome:Possible progression to IT Technician. Employer Description:Welcome to West Specialist Inclusive Learning Centre (SILC). We are a community special school supported by Leeds City Council, providing high-quality education for more than 300 learners aged 2–19 who have an Education, Health and Care Plan (EHCP).Working Hours :Monday to Thursday - 8am - 4pm Friday 8am - 3.30pm (30-minutes lunch break)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Team working....Read more...
This role supports the office team with day-to-day administration
Assisting customer account managers with contract information– advising on meter readings, machine usage, service and repair history to support new sales
Dealing with finance lenders and submitting documents
Raising invoices for new sales, data entry, setting up customer contracts, contacting customers by phone and email to obtain meter readings, and updating company service software ensuring that the meter readings are entered correctly, assisting with general office tasks
Scanning contracts and other documents in to our customer database and archiving the contracts in to filing room
Training:
Business Administrator Level 3 Standard
Work Based Training
Monthly Tutor/Assessor Sessions
Training Outcome:Successful apprentices often progress into permanent roles, with the chance to develop into senior administration or customer support positions. You will gain valuable experience and a nationally recognised qualification, giving a clear path for your long-term career.Employer Description:Gary HusseyGROUP MANAGING DIRECTOREuro Digital Systems Ltd has built a reputation for delivering innovative and cost-effective network printer and copying solutions to the B2B market-place.
We pride ourselves in our commitment to our clients, to delivering consistently excellent customer service experiences, to our employees and their ongoing development, and to our longstanding client relationships built through many years of outstanding service delivery and integrity.To this end, our reputation has become your guarantee.Working Hours :Monday- Friday, 8:30am - 5:30pm, with one hour for lunch.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Accuracy with data entry....Read more...
Recruiting and onboarding: posting job advertisements, conducting interviews, and onboarding new employees
Employee records management: maintaining and updating employee files, tracking time off requests, and payroll administration
Compliance and reporting: ensuring compliance with employment law and obligations
Benefits administration: managing employee benefits programs, enrolling employees in benefits plans, and handling benefits-related inquiries
Employee relations: resolving employee conflicts, providing support and guidance to employees, and fostering a positive work environment
Training and development: reviewing and organising training programs and promoting professional development opportunities for employees
Overall, HR Administrators play a key role in maintaining a positive and productive workplace by providing support and guidance to employees and managing HR tasks efficiently
Ensure a professional and positive communication network with FANUC Europe HQ and the European Human Resource Core Team
Training:HR Support Level 3 Apprenticeship Standard.
Work based assessments
Blended learning
Functional English
24 months
Training Outcome:It is expected the apprentice will continue studies through CIPD to a minimum standard of Level 5 to support growth in knowledge and expertise.Employer Description:FANUC is the world leading provider of factory automation. Our machine range includes a number of Robots, Cutting, Drilling, and Injection moulding machines, Laser, motors and control systems used in automation.Working Hours :Monday - Thursday, 08:00 - 16:45.
Friday, 08:00 - 15:45.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Non judgemental,Patience....Read more...
Job Title: On-site Warehouse AdministratorLocation: Wellingborough Pay rate: £12.71 to £15.00 per hourWorking Hours: Monday to Friday (08:00 - 16:00)Experience: Previous experience working in Administration - essentialNexus People are currently recruiting for an On-site Administrator, to be based at their busy client location in Wellingborough. You will have a strong background in Administration and be able to demonstrate this. Working as an On-site Administrator:Assisting with all aspects of Recruitment, from attraction to onboarding Helping with interviews & assessments Completing compliance & referencing checks, in line with company policyProviding supply reports when required/requestedVarious administrative tasksThe suitable candidate will have the ability to work in a busy environment and will be able to multi-task and juggle a number of different projects all at once. What are we looking for in an Administrator? To really fit in with our larger team, not just On-site, but across the Nexus People network as a whole, we are looking for someone who: Is proactive and efficient Is positive and helpful Can prioritize large workloads accordingly Is able to seek advice when unsure & are not afraid to ask for help when needed Is committed to their own personal & professional development Possess the ability to work under pressureIs not afraid to roll their sleeves up and get stuck into all aspects of recruitment You will have excellent communication skills and your IT and Computer knowledge will be good too. You may be asked to be on call when out of the office, so the ability to deal with issues promptly and professionally is required. If you have proven experience within Administration, and you are looking for a new challenge, this could be perfect for you. Nexus People believe in homegrown talent, with some of our senior stakeholders having started as Picker Packers in one of our client warehouses - so for the right candidate, the sky is the limit. Please click to apply today, and our Management Team will call you back ASAP.....Read more...
1. Qualification Administration
GQA Online System Operations
Process registration and certification requests
Issue GQA Cards (Licence, Q, Skill, and CSCS)
Update and maintain Approved/Potential Centre details and status
Conduct sampling of certificates and cards for quality assurance
Report system issues and monitor improvements
Maintain system security protocols
Evidence Review
Sample centre-provided evidence for qualification certification
Ensure compliance with GQA standards and procedures
2. Customer Service
Handle telephone and email enquiries professionally and efficiently
Process and record complaints following company procedures
Conduct customer service telephone surveys as required
Maintain accurate records of all customer interactions
3. CSCS Administration
Process direct candidate applications for CSCS cards
Handle replacement card and certificate requests
Provide guidance on CSCS application procedures
4. General Administration
Manage daily incoming and outgoing post
Provide general call handling support
Support national GQA events when required
Assist with ad-hoc administrative tasks as directed
Training:Training to be delivered in the work place and via a monthly day release to Sheffiled College's Pennine Five Campus in Sheffield City CentreTraining Outcome:Full Time permanent administration positionEmployer Description:GQA Qualifications (GQA) is one of the UK’s most successful and respected Awarding Organisations, with over 24 years of experience across construction, building- related industries, and a wide range of other sectors.
We are regulated by Ofqual, Qualifications Scotland, Qualifications Wales and CCEA Regulation, ensuring every qualification meets the highest standards of quality, integrity, and compliance across the UK. At GQA, we take a learner-first approach, developing qualifications that support employability, compliance, and career progression – whether individuals are starting out, retraining, or advancing their expertise.
Working closely with employers, training providers, and industry bodies, we design qualifications that reflect real-world skills and workplace needs, helping learners and businesses thrive.
Trusted across 17 diverse sectors, including fenestration, nuclear, print, and automotive glazing, GQA qualifications provide credible recognition both in the UK and internationally.
With a strong network of 250 + Approved Centres, rigorous quality assurance, and deep industry alignment, GQA remains the awarding body built on industry, for industry – committed to developing qualifications that make a real difference.Working Hours :Monday to Thursday 8.30am till 4.30pm and Friday 8.30am till 4pm – half and hour for lunchSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working....Read more...
You will be ordering parts for many different makes and models of accident damaged vehicles from a variety of sources
You will progress chase parts orders, checking parts in, recording parts, booking parts onto jobs, storing and issuing parts, panels and consumables
You will be dealing with both colleagues and suppliers in person, by telephone and by e-mail
You will be working alongside on-site service technicians to ensure they have the parts needed to complete their daily work
You will use a number of different software systems
Learn customer service and business administration skills
Training:
Our training partner will deliver a high-quality Business Administration Level 3 programme here in our bodyshop
No college attendance required as training will take place onsite
You will work alongside a highly skilled mentor who will support you in becoming a qualified Parts Advisor
Once the apprenticeship is complete you will achieve a Level 3 in Business Administration
Training Outcome:Following completion of your apprenticeship, you can expect employment as well as the opportunity to advance, succeed and fulfil all ambitions for a career in the motor industry.Employer Description:We are conveniently located on Portway West Business Park, which lies on the western outskirts of Andover next to A303 dual carriageway – a vital connection between The South West, London and the South East. Serving the South of England and beyond from our state of the art facility in Andover, Hampshire. We can affect recovery of unroadworthy and undrivable vehicles in good time, utilising our network of trusted contacts. We work on every make and model of car and light commercial vehicle, covering all repairs, from the smallest scratch to badly damaged bodywork. We use the latest technology and SMART repairs to achieve the least invasive and best quality finish possible. Our team of experienced and qualified repair professionals are BS10125 approved and passionate about achieving the highest standards. We pride ourselves on delivering exceptional service alongside high quality repairs.Working Hours :Typically, Monday - Friday, 8.00am - 5.00pm (30-minute break each day). No weekend work.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Physical fitness....Read more...
Desktop Support Analyst - London
(Desktop Support Analyst, IT Support, 2nd Line Support, Systems Administration, Office 365, Windows 10, Windows Server, Infrastructure Engineer, Support, Networking, Windows 10, Windows Server, Azure AD, Microsoft Intune, Desktop Support Analyst, IT Support, 2nd Line Support, Urgent)
Our client is a highly reputable specialist within the insurance market. They have been a market leader for many years and are currently on the lookout for an exceptional Desktop Support Analyst with previous support experience and excellent communications skills to support all IT infrastructure within this growing business.
The successful candidate will be expected to provide physical hands-on support, telephone support, systems administration including Office 365 and Windows and resolve day‑to‑day IT incidents to help keep the business running smoothly. You will be expected to support users with desktop, laptop, software and peripheral issues and escalate more complex problems to the IT Manager where appropriate, with lots of opportunities to learn how to resolve these issues independently. A basic understanding of Azure AD environments, some Network troubleshooting and any experience managing devices via Microsoft Intune, would be highly beneficial.
A strong communicator with a helpful, user‑focused approach is essential, as is a positive attitude, curiosity about IT Systems and a genuine desire to learn and progress. If you are proactive, keen to grow, and enjoy solving problems for people, this role will suit you perfectly.
This is a rare opportunity to join and have a huge impact within a truly exciting and established business. The company is quick to recognize talent and keen to nurture and develop it, as such your career with the company will go as far as your ambitions take you. The exceptional career opportunity really makes this an elite environment for Desktop Support Analysts.
Salary: £30k - £35k + Excellent Bonus + Unbeatable Benefits
To apply for this position please send your CV to Nathan Warner at Noir.
NOIRUKTECHREC
NOIRUKREC....Read more...
Handle incoming calls, emails, and general enquiries
Update records, databases, and filing systems
Prepare documents, letters, and meeting materials
Support scheduling, room bookings, and diary management
Assist with ordering supplies and keeping office areas organised
Help colleagues with general administrative tasks and project
Training:Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills at Barnsley College.Training Outcome:Level 3 Business Administration qualification. Employer Description:What Barnsley Healthcare Federation Does - The Federation delivers a wide range of primary and community healthcare services designed to improve access, consistency, and outcomes for local residents. Its work includes:Managing the Barnsley Primary Care Network, recruiting specialist staff, and providing centralised support to GP practices.Running the iHEART Barnsley out‑of‑hours GP service, ensuring patients can access urgent care when they need it.Working Hours :Days and shifts to be confirmedSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills....Read more...
Business Development & Sales:
Support ongoing business development and sales initiativesIdentify, qualify, and assist in closing new business opportunities
Arrange and attend B2B meetings
Build and maintain strong relationships with clients and partners
Support and lead presentations, meetings, and negotiations with key stakeholders
Identify opportunities for upselling and client retention
Events & Networking:
Assist with planning, coordinating, and attending events
Attend and network at in-person industry and client events
Represent PDT professionally at external events
Social Media & Marketing:
Support the planning, creation, and scheduling of content across PDT’s social media platforms (e.g. LinkedIn and other relevant channels)
Assist with writing engaging posts, promotional content, and marketing copy aligned with PDT’s brand and tone of voice
Help promote apprenticeships, training programmes, events, and company updates through digital channels
Monitor social media engagement and assist in reporting on performance and reach
Support basic marketing campaigns to generate leads and increase brand awareness
Maintain and update marketing materials, presentations, and digital assets
Support market research activities to identify trends, audience needs, and opportunities for growth
Administration & Learning:
Assist with administrative tasks related to business development and marketing
Maintain accurate records of client interactions and marketing activity
Complete all required learning, coursework, and assessments for the Business Administration Level 3 qualification
Training:Business Administrator Level 3.
PDT is a training provider and therefore the training will take place on site at your place of work. Training Outcome:Once the Business Administration course has been completed there is a progression to be able to complete other courses if they suit your role. Employer Description:PDT delivers a range of apprenticeships, qualifications, and bespoke training solutions to support employers across the UK with talent planning, succession, and workforce development needs—from trainee through to senior manager.
With over a decade of experience in training, our expertise was originally founded in the engineering sector. Over time, we have expanded our specialisms to include Management, Procurement, and Project Management, enabling us to provide a one-stop solution for all our clients’ development needs.Working Hours :Monday - Friday, no weekends. Working hours TBCSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Driving Licence....Read more...
Service Desk & First Line Support
Manage first-line support issues through the company service desk platform
Ensure all support requests are addressed in a timely and professional manner
Maintain a friendly and approachable demeanour when interacting with users to resolve technical queries
Act as the technical face of the company for visitors, managing guest Wi-Fi and temporary connectivity
Identity, Access & Security Governance
Learn to lead day-to-day Active Directory (AD) administration, including user creation and access management
Support the administration of the VPN platform to ensure secure, reliable remote access for the offsite workforce
Assist in maintaining Shared Mailbox provisioning with precision to ensure operational flow and security
Support internal and external audits and information security audits. This includes keeping relevant audit documentation and evidence up to date
Endpoint Management & Modern Workplace
Learn to use ManageEngine Endpoint Central to automate site-wide PC patching and software deployment.
Support vulnerability management activities to protect the business from external threats
Lead the build, configuration, and rollout of new PC hardware and Microsoft 365 services to high company standards
Asset Control & Peripheral Systems
Maintain a rigorous hardware and software asset register through manual audits and automated tools
Support the management of the site printing environment using PaperCut, including print queue management
Manage digital signage screens across the site, ensuring hardware functionality and content schedules are maintained
Technical Documentation & Improvement
Update legacy documentation and create high-quality knowledgebase articles within OneNote to standardise procedures
Participate in Kaizen and continuous improvement activities to improve department efficiency
Oversee legacy user administration systems
Training:
1 day a week at the college (term time)
College assessor
work place mentor
Training Outcome:After completion of apprenticeship progression within the company is available to other roles such as network engineer, infrastructure specialist and many more. Employer Description:DENSO is a global company focused on advanced mobility that contributes to greater well-being and positively changes how the world moves. As a global Fortune 500 company, we have a broad product portfolio and widespread global impact.Working Hours :Monday - Thursday : 08:30am - 5pm
Friday : 08:30am - 3:30pm
Further down the apprenticeship hours may change for out of hours times, but this will be discussed at interview.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills....Read more...
Maintain payroll records and update employee details as necessary
Work with the HR team to ensure new starter information is complete on the system
Liaise with staff members in response to payroll-related enquiries and work with the wider team to find answers and provide timely resolutions
Co-ordinate with the schools to help in the resolution of queries
Support the team with monthly payroll processing
Administer the expense system
Administration tasks for pension schemes, including Teachers' Pension Scheme (TPS) and Local Government Pension Scheme (LGPS). This will include liaising with staff members and the pension schemes on matters such as pension opt-outs, missing service, and retirement requests
Act as first line contact for pension providers for administrative queries
Generate reports for review by management
Work with wider team to ensure accurate pension contributions and timely submission of returns
General administration tasks
Training:
Online attendance with Loughborough College within the first 15-months, one morning per week with onsite sessions in the afternoon to assist with portfolio building and preparation for End Point Assessment
Diarised visits from dedicated Trainer/Assessor
Attendance to Loughborough College for an Induction Day (Induction to take place on the last Wednesday of the month that you are enrolled, 9:30am-3pm. Confirmation of date provided upon enrolment)
Attendance to Loughborough College for Functional Skills (if required)
On-the-job training
Off-the-job training
Training Outcome:This role will give the candidate a really good base knowledge of payroll and pensions and enable career progression within the profession.Employer Description:The David Ross Education Trust (DRET) is a network of academies with a geographical focus on Northamptonshire, Leicestershire, Lincolnshire, Yorkshire/Humberside, and London.
The Head Office is a modern office space based in Loughborough.Working Hours :Monday - Thursday - 8.30am until 4.30pm. Half an hour lunch break.
Friday - 8.30am until 4pm. Half an hour lunch breakSkills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Number skills,Logical,Team working,Initiative,Confidentiality,Security of Data....Read more...
We are working with a globally recognised, high-growth technology business within the transport sector to recruit an experienced Systems Engineer - Linux based in Ashby-de-la-Zouch.
This is a technically varied job suited to someone who enjoys hands-on work across both software and hardware, with a genuine interest in connected vehicle and transport systems. Long-term, the role carries a clear progression pathway to Senior Systems Engineer as the team continues to grow.
Responsibilities of the Systems Engineer - Linux job based in Ashby-de-la-Zouch:
Configuring, maintaining, and troubleshooting Linux-based and embedded systems
Managing and optimising network infrastructure including routers, switches, and wireless devices
Implementing and deploying VPN technologies, with a focus on WireGuard
Interacting with cloud services across Azure and AWS environments
Performing batch configuration across multiple field-deployed devices
Conducting hardware setup, fault diagnosis, and functional testing
Producing engineering drawings, wiring diagrams, and system schematics
Delivering remote support and software deployments to field engineers and end users
Skills and experience required for the Systems Engineer - Linux job based in Ashby-de-la-Zouch:
Strong working knowledge of Linux administration — this is essential
Solid understanding of IP networking, routing, firewalls, and subnetting
Hands-on experience configuring and troubleshooting routers and network appliances
Experience with hardware testing, system validation, and quality assurance
Ability to produce clear engineering drawings (Visio, Draw.Io, or CAD)
Experience providing remote technical support and distributed deployments
Strong analytical thinking and communication skills
Background in automotive, telecommunications, or a similar technical sector is advantageous
Desirable but not essential skills:
Experience with transportation tech: DVR/NVR systems, passenger WiFi, counting sensors, or on-board displays
Knowledge of OpenWRT or embedded Linux firmware development
Scripting skills in Bash or Python for automation tasks
Exposure to IoT, edge networking, or vehicle-based connectivity
Familiarity with WireGuard or other modern VPN technologies
If this Systems Engineer – Linux job based in Ashby-de-la-Zouch could be of interest, send your CV to bwiles@redlinegroup.Com or call Ben on 01582 878816 for more details.....Read more...
Key responsibilities include:
Working within a small team to provide front end support to a variety of projects, you will work closely with the Team Leader, Operations Manager, Sales team, Project Managers and Project Co Ordinator’s to support the team by delivering general administration duties from project set up through to completion
Adhere to processes, procedures and standards to ensure that work tasks are completed in a timely, efficient and professional manner and that projects run smoothly on time and to budget with the clients end goal in mind
Always role model behaviour supporting the values and cornerstones of the business
Manage process set up and lifecycle of projects on company systems
Complete basic risk assessments and observations in preparation for Project meetings
Completing third-party applications to secure costs for physical works
Entering and updating planning dates for the works in the calendar and system
Liaising with customers to obtain essential information and to provide regular updates
Preparing basic site visit information and reports
Signposting email queries to relevant stakeholder in a timely manner
Answering incoming calls in a timely and professional manner and signposting enquiries to the correct departments
Obtaining information from relevant stakeholders as projects require
Creation of invoices and requesting payment where necessary
Data input into company systems
Closing jobs when complete and electronically filing
General administration duties for the Operations and Sales and Finance Departments
Training:
Level 3 Business administration
Remote training delivery
Onefile
VLE
6 hours of dedicated training time every week.
Training Outcome:
Possible full time permanent position upon completion of the apprenticeship
Employer Description:A multi-award winning, growing, diverse and ambitious business. With a wide range of experience in managing utility projects, they provide an end-to-end service to their customers, in every case they become the single point of contact. They provide property developers, investors and range of associated partners with the expertise to deliver the utilities on construction projects. They work with a large range of property developers and construction companies, handling network applications and project managing the installation of Water, Gas, Electricity and Fibre to their sites, on time and on budget. With an ever-growing team, and a strong focus on staff wellbeing, they have committed to providing a safe and welcoming environment for all with a dedication to career progression opportunities where possible for those who wish to succeed within their business.Working Hours :Monday to Friday
8.30am– 4.30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative....Read more...
Reporting to the Practice Operations Administrator, you will support a wide range of business operations, covering practice administration, database maintenance, reception duties, and client service. You’ll be an integral part of the daily running of the practice and will gain valuable experience across multiple areas of an accountancy business.
This role is ideal for an individual with excellent communication skills, a proactive attitude, and a desire to learn and grow. As part of the TaxAssist Group, you’ll also benefit from access to the TaxAssist Training Academy and a structured development pathway within a national award-winning network.
Key Responsibilities:
Handle telephone calls, emails, and front-desk enquiries professionally and efficiently
Schedule appointments and assist in managing the office diary
Own and execute client onboarding and offboarding processes, ensuring timely completion of all steps, including documentation, system setup or closure, AML checks, and internal communications
Enter and maintain accurate, high-integrity data across client and practice systems, including CRM, workflow, banking, and bookkeeping systems, ensuring careful and secure, and GDPR-compliant handling of all personal and financial information
Maintain up-to-date and compliant client records across our digital platforms
Assist in document management processes, including scanning and digital filing
Develop a confident working knowledge of all systems within the practice software suite, ensuring accurate and efficient use across all tasks
Work with the Central Administration Team to support the practice teams with day-to-day office operations and monitor compliance with best practice processes as defined by the TaxAssist Practice Engine
Support credit control activities, including monitoring outstanding balances, sending payment reminders, and supporting the collection process in coordination with the Practice Operations Administrator
Assist with marketing activities, including seasonal campaigns and client communications
Conduct basic compliance tasks, such as anti-money laundering checks and due diligence processes
Provide administrative support on internal projects and operational initiatives, including process improvements, system updates, and change management activities
Assist with the preparation of weekly practice KPI reporting and data collation
Assist the Office Manager with day-to-day upkeep and presentation of the office/shop, ensuring the front-of-house environment is tidy, welcoming, and aligned with brand standards
Complete all mandatory TaxAssist Academy Practice Administration training modules
Any other duties, as directed by the Practice Operations Administrator, for which you are capable and qualified
Training:Expected Apprenticeship Duration: 14 months + 3 months EPA.
Level 3 Data Technician Apprenticeship
Blend of eLearning and classroom training with CompTIA and Microsoft training
Includes elements of business administration (Project management, stakeholders, communication and presentations)
Training Biweekly classes (length 3 hours) alternating between Data+ and Excel/Power BI (NB: Exams optional)
Training Outcome:After successfully achieving the Data Technician Level 3 qualification, you will be able to progress further within the company.Employer Description:At TaxAssist Accountants, we know that our people are key to the success of our company. We hire people who are talented, career driven and who embrace our values of delivering excellent client service through collaborative teamworkWorking Hours :Monday to Friday, 8.30am to 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
If you want to have an exciting and progressive career opportunity, we are the place to be!
Key Responsibilities:
Compliance Administration -
Assist with collecting, verifying, and recording candidate compliance documents such as IDs, right to work checks, qualifications, certificates, and DBS checks.
Ensure all documentation meets industry standards across M&E sectors such as Fire & Security, Solar & EV, Electrical, Plumbing & Heating, and similar areas Rubix M&E operates within [rubixme.co.uk].
Maintain accurate digital records within the CRM and compliance systems. Track expiring documents and communicate with candidates to renew them.
Support consultants with ensuring all workers are fully compliant before assignment.
Payroll Support -
Process weekly timesheets, ensuring accuracy and timely submission.
Liaise with contractors, clients, and consultants to resolve timesheet discrepancies.
Assist the payroll team with preparing payment runs.
Maintain payroll logs, update worker statuses, and support with general admin duties tied to pay cycles.
General Administrative Duties -
Update internal databases and spreadsheets with compliance and payroll information.
Answer incoming calls, emails, and queries relating to documentation, onboarding, and payment.
Provide support to the wider operations team as required.
Training:Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. As one of the UK's largest and longest-established apprenticeship and training providers, we're proud to help organisations and individuals unlock their potential, and make skills really work for them. Upon completion of this 15 month Apprenticeship, you will have obtained your Business Administration apprenticeship L3 Apprenticeship.Training Outcome:There is a possibility of being offered a full-time role after successful completion of the apprenticeship.Employer Description:Rubix M&E is the UK’s No.1 Mechanical & Electrical recruitment agency, specialising in placing skilled professionals across Building Services, Facilities Management, Power & Utilities, Energy, Manufacturing, and related technical sectors. The business is known for its efficient, innovative recruitment approach and strong industry network.Working Hours :Monday-Friday (8:30am - 5:30pm).Skills: Administrative Skills,Attention to Detail,Organisational Skills,Communication Skills....Read more...
IT Support & Infrastructure:
Provide 1st line IT support for club staff, coaching staff and operational teams
Install, configure and maintain desktop computers, laptops, printers and mobile devices
Support Windows and/or macOS environments, including user accounts and permissions
Assist with network troubleshooting, including wired and wireless issues
Maintain IT asset inventory and documentation
Assist with software deployment, updates and patch management
Support Office 365 cloud services
Audio Visual (A/V) & Media Technology
Maintain and support A/V systems across the stadium, offices and training facilities
Configure and troubleshoot:
Meeting room presentation systems
Projectors and display screens
Video conferencing systems (e.g., Teams, Zoom)
Assist with matchday A/V operations, including LED screens, media room and presentation systems
Matchday Technology Support:
Provide IT and A/V support during home matchdays and club events
Assist with setup and troubleshooting of:
Scoreboard and stadium display systems
Ticketing or access control systems
Coordinate with operations and stadium teams to ensure systems are operational before events
Ad-Hoc Technical Support:
Provide responsive support for ad-hoc IT and technical requests from various departments, including coaching, medical, media and administration
Assist with equipment setup for meetings, presentations and club events
Assist with IT-related projects and infrastructure upgrades
Training:
One day study day- remote
Training Outcome:
Could lead to a permanent position for the right person
Employer Description:Working as an IT Technician for Hednesford Town Football Club brings together a genuine passion for technology and a deep love for football. The role blends hands‑on technical problem‑solving with supporting the digital side of a historic community club—whether improving matchday systems, enhancing network reliability, or helping modernize the club’s operations. It’s a position that not only strengthens IT expertise but also connects that skillset to the energy, teamwork and spirit of the sport, making every project feel meaningful both professionally and personally.Working Hours :37 hours. The ideal candidate will be available to work evenings and weekends to cover matchday fixtures.Skills: IT skills,Attention to detail,Team working,Creative,Initiative....Read more...
Data gathering from Suppliers and Clients
Raising queries on behalf of Clients with Suppliers
Collating paperwork with Suppliers
Assisting the client support services team with administrative duties
Meticulously updating our CRM to keep a full account history
Have a professional phone manner
Be comfortable interacting over the telephone and email
Training:You will be allocated an Assessor who will guide you through the training of your qualification via support/training sessions and a 1-to-1 review over the course of your qualification.
You will have access to an online portfolio where work can be submitted online and feedback provided. Your training will be completed at your work location, and you will be allocated 20% off the job hours on a weekly basis to complete your course work.
Upon successful completion of your training, you will receive a qualification for a Level 3 advanced apprenticeship in Business Administration. Training Outcome:The apprentice will gain a level 3 in Business Admin.Employer Description:Bell Group are one of the UK's largest family owned and operated Property Maintenance Contractor. With a network of 40 branches nationally and currently employing over 2000 employees.
The Group’s main objective is to provide optimum quality of workmanship in all aspects of the property maintenance services that we offer.
Clients include the Ministry of Defence, BT, Barratt Homes, Scotrail, National Trust, Engie, The Royal Household together with various NHS Trusts, local authorities and housing associations.Working Hours :39 hours per week, Monday-Friday between 8am-4pm.Skills: Communication skills,Organisation skills,Team working,Patience....Read more...
Provide general administrative support to the Governance and Administration Teams
Assist with routine governance tasks, such as ensuring documents are kept up to date and stored correctly
Support the logging and basic tracking of incident reports under supervision
Help with the coordination of audits and quality improvement activities, including gathering information and completing simple assigned audits
Assist with preparing agendas and taking notes for meetings, with guidance
Help maintain policies, procedures, and standard operating documents as directed
Support colleagues in monitoring compliance with healthcare standards (e.g., CQC)
Assist with collecting and organising data needed for reports on performance, patient safety, and quality
Communicate with clinical and non‑clinical staff to gather information when required
Support the administration of patient feedback processes, including surveys and basic tracking
Handle confidential information appropriately, following training and guidance
Assist with updating risk registers and recording follow‑up actions as directed
Carry out general office duties such as booking patients, managing correspondence, filing, and answering queries
Participate in training and complete apprenticeship tasks in line with learning objectives
Training:
Training will take place within the workplace
With virtual reviews and workshops from the apprenticeship provider
Training Outcome:
Upon completion of the apprenticeship we would like to employee a governance administrator
Employer Description:Newmedica is one of the leading providers of NHS-funded ophthalmology services in England.
Our Purpose is to make a differenceOur Vision is a society where everyone can get access to free or affordable world class treatment for advanced eye conditions without any unnecessary delay or worryOur Mission is to revolutionise the care and treatment for patients facing the prospect of sight loss by creating a new national network of specialist eye clinics that have a seamless link with all optometrists and GPs
We provide services for NHS ICBs, NHS Trusts and Foundation Trusts, and other providers of NHS funded services. We deliver over 125,000 patient interactions annually, including outpatient appointments, diagnostic testing and eye surgery. Our services are delivered through a variety of models including Managed Services and Ophthalmology Joint Venture (OJV) Partnerships.Working Hours :Monday- Friday, 08:30- 17:00. May need to work a weekend on occasion.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills,Number skills,Analytical skills,Team working,Initiative....Read more...
Purpose of the Role
The Business Administrator Apprentice will provide effective administrative and operational support to members of the Nottinghamshire TORCH SCITT team. Working closely with the SCITT Operations Manager and the wider team, the role is designed to develop the apprentice’s knowledge, skills and behaviours in line with the Level 3 Business Administrator Apprenticeship Standard, while contributing to the efficient running of recruitment, onboarding, training and compliance activities across the SCITT.
Key Responsibilities:
Recruitment and Onboarding
Support trainee recruitment administration, including interview scheduling, candidate communication and references
Assist with interview and assessment activities
Support trainee onboarding, ensuring documentation is accurate, complete and compliant
Undertake safeguarding and regulatory checks in line with Trust and statutory requirements
Monitoring Trainee Progress
Support administration and monitoring of trainee progress throughout the SCITT programme
Maintain accurate attendance, progress review and compliance records
Assist with tracking trainee engagement, milestones and outcomes using internal systems and DfE portals
Support meetings and correspondence linked to trainee progress, attendance and welfare
Escalate concerns appropriately under the direction of the SCITT Leadership Team
Business Administration and Compliance
Assist with maintaining the Single Central Record, personnel files and archiving systems
Support administration related to health and safety statutory obligations
Assist with HR management systems and associated processes
Support the accurate use and management of Department for Education portals
Communication and Customer Service
Provide reception and front-line support, responding professionally to telephone and email enquiries
Communicate effectively with trainees, partner schools and external agencies
Meet and greet visitors attending training events and meetings
Marketing and Social Media
Support marketing and promotional activity for Nottinghamshire TORCH SCITT
Assist with maintaining and updating the ‘Get Into Teaching’ website and other digital platforms
Support the creation, scheduling and monitoring of social media content
Assist with marketing activity for recruitment, events and open days
Maintain records of marketing activity and engagement
Training, Events and Meetings
Support the planning, preparation and delivery of SCITT training events
Take accurate minutes of meetings, including leadership, governance and trainee attendance meetings
Apprenticeship Development
Engage fully with off-the-job training and complete all required assessments
Apply apprenticeship learning to day-to-day work
Demonstrate professional behaviours including organisation, confidentiality, adaptability and teamwork
General Responsibilities
Uphold safeguarding, health and safety, equality and diversity policies
Promote the values and professional reputation of Nottinghamshire TORCH SCITT and Nova Education Trust
Work flexibly as part of the SCITT administration team
Use Trust IT systems securely and effectively
Participate in performance management, supervision and professional development
Training:
Business Administrator Level 3
Functional Skills in English and maths if required
21 months inclusive of 3 month EPA period
Monthly College attendance – one day per month Nottingham City Hub Campus
Please note that as this is an apprenticeship standard you will be required to sit an end point assessment.
Please click on the link below for more information regarding End Point Assessment:
https://www.instituteforapprenticeships.org/apprenticeship-standards/business-administrator-v1-0
Term time only.Training Outcome:Someone applying for this Business Administrator Apprentice (Level 3) role at Nottinghamshire TORCH SCITT would have strong and flexible future career prospects, particularly within education, business administration, and the wider public or third sector with possible progression to a permanent business/admin role within Nottinghamshire TORCH SCITT or Nova Education Trust following successful completion of the apprenticeship.
Opportunities for development into specialist areas, such as:
Recruitment and onboarding
Safeguarding and compliance
Marketing and communications
Data management and reporting
Opportunity to progress to:
Higher or advanced apprenticeships (e.g. Level 4, 5 or 6 in Business, HR or Leadership)
Professional qualifications in business administration, HR, or education management
Strong foundation for further study or careers in:
Education administration
School or trust operations
Public sector or charity administration
Employer Description:Nottinghamshire TORCH SCITT is a well-established School-Centred Initial Teacher Training (SCITT) provider, delivering high-quality teacher education across Nottinghamshire and the wider region. The organisation is run by Nova Education Trust, a dynamic and growing Multi Academy Trust based in the East Midlands. Our Trust Group is committed to providing high quality education to all our students, regardless of their backgrounds.
TORCH SCITT works in partnership with a wide network of primary and secondary schools to provide outstanding initial teacher training programmes. The SCITT has a strong reputation for developing reflective, resilient and highly effective teachers who are well prepared for the demands of the classroom. Trainees benefit from a carefully structured programme that combines academic rigour with extensive, hands-on school-based experience.
Nova Education Trust places collaboration, professional development and inclusion at the heart of its work. The Trust is committed to supporting staff at all stages of their careers, fostering a positive culture where continuous improvement, wellbeing and high standards are prioritised. Innovation in teaching and learning is encouraged, alongside a strong focus on safeguarding, equality and diversity.
As an employer, Nottinghamshire TORCH SCITT offers the opportunity to be part of a dedicated and supportive team with a shared purpose of shaping the next generation of teachers. Staff are valued for their expertise and contribution, and are supported through high-quality professional learning, clear leadership and a strong sense of teamwork.
Working for Nottinghamshire TORCH SCITT means contributing to an organisation that is passionate about education, committed to excellence, and focused on making a meaningful difference for trainees, schools and communities.
https://www.teachnottinghamshire.co.uk/
https://www.novaeducationtrust.net/
Working Hours :Monday - Friday, 8.00am - 3:30pm (30-minute lunch break).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Team working,Creative,Initiative....Read more...
Assist in the delivery of office administration and receive direction from the Business Support Manager
Assist in maintaining administrative systems, and keeping adequate, complete and assessable records
Provide administrative support to the organisation, including reception duties as required
Check, process and record payments, administer invoices and expenses claims received and action payments
Preparing spreadsheets, reports and other data as required
Provide data and process payments as agreed
Maintain correct records
Filing of all relevant paperwork
Undertake general admin tasks including telephone messages, correspondence, enquiries and filing
Taking phone messages and passing them on
Following up on business communications
Filing/file management
Preparing routine documentation
Completing data entry duties
Completing general office, ad-hoc duties when required
Training:
Full training will be given leading to a recognised level 3 Business Administrator Apprenticeship Standard qualification
Full on-the-job training will be delivered by InVictus Recruitment Limited
Off-the-job training will be supported by our Training Provider - Davidson Training UK Ltd
Training Outcome:
Full-time position
Opportunity to progress within the company
Employer Description:Founded in 2011 Invictus Recruitment has over 40 years combined management experience . Our team of Senior Consultants, Associates and Resourcers are trained sector specialists. This gives us unparalleled market knowledge and an extensive network of contacts & relationships built up over many years.Working Hours :Monday - Friday, 09:00 - 17:00. 1-hour unpaid lunch.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Team working,Initiative,Good verbal communication,Professional telephone manner,Good time management,Good interpersonal skills,Excel skills/experience,Self-motivated,Enthusiastic and positive,Keen for new experience,Good personal communicator....Read more...
The Service department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty. This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work. Every day is different within the Service Department so the role will vary. Some duties on a day-to-day basis may include:
Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us.
Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, and processing of warranty claims.
Teamwork: Liaise with all the relevant departments, including workshop and management, to deliver an amazing customer experience.
Promotion: Assisting with the sale of accessories and service plans.
Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service.
We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:
Enthusiasm and willingness to learn
Teamwork
Strong communication
Customer service
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long-term career, with excellent earnings and progression opportunities once you complete your training.Training:Training will be delivered using a combination of virtual classroom, remote learning and face-to-face block release weeks at our state-of-the-art training centre. Successful applicants must be prepared to travel to the Volkswagen Group National Learning Centre in Milton Keynes to complete their apprenticeship training. All training-related costs are fully covered as part of the programme, including travel, accommodation, and meals. In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre. This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications. On successful completion of the one-year programme, you will receive the following: Level 2 Customer Service Practitioner Standard.Brand-specific certifications. Training Outcome:Volkswagen Group (VWG) is one of the UK’s largest car retailers, encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities. Once your apprenticeship is complete, you will continue your learning journey, and you will have the opportunity to drive your career forward. Once qualified, the earning potential for a Customer Service Assistant is between £20,000 and £30,000, so it is worth considering the future opportunities beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes. Employer Description:One in every nine vans sold in the UK is a Volkswagen Commercial Vehicle. Dependable, Partnership and Economical. These are the brand values of Volkswagen Commercial Vehicles. With a vehicle range that includes the iconic camper van to our more modern Amarok’s and transporters, it’s no wonder our customers are loyal supporters of our brand. We are looking for the next generation to work within our retail network as an apprentice, taking on the technical and life skills that will be the foundation of a rewarding career. Working Hours :Monday – Friday. 0830 – 1730.
Possibility of Saturday workings and / or shifts.
Working week will be confirmed on application.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
