Telecoms Systems & Application Engineer (OSS, Cramer, Inventory, Automation)
Linux | OSS | Application Support | Production Support | Python | Shell Scripting | Cramer | Network Inventory | Network Automation | Telecoms | Cisco | CCNA | Network Operations
Hybrid working - Newbury, Berkshire, RG14 2FN & remote, home based
@mecscomms is recruiting for an experienced contract Telecoms OSS & Application Support Engineer responsible for supporting and enhancing business-critical telecoms Operational Support Systems (OSS), network inventory platforms and automated network configuration applications.
This is a highly hands-on technical role combining Telecoms Application Support, Production Support, OSS Support, Systems Administration, Database Administration and Network Operations. The successful candidate will support a bespoke telecoms application environment used for network inventory management, service fulfilment, operational automation and network configuration activities, integrating closely with Cramer inventory systems and wider telecoms network infrastructure.
You will possess strong experience supporting production applications, operational support systems, telecoms platforms or network inventory environments, together with scripting, troubleshooting and telecoms network knowledge. Experience within OSS, network inventory management, provisioning, service fulfilment, network automation or telecoms operational support functions would be highly advantageous.
This opportunity is ideally suited to an OSS Support Engineer, Telecoms Application Support Engineer, Production Support Engineer, Network Inventory Engineer, Telecoms Systems Engineer, Operations Support Engineer or Telecoms Systems Administrator with strong Linux, Shell Scripting, Python, Java, HTML skills & a general understanding of telecoms operational systems & network infrastructure.
Role: Telecoms Systems & Application Support Engineer, Production Support Engineer, OSS Support Engineer, Application Support Engineer, Telecoms Systems Administrator, Network & Application Support Engineer
Role Purpose: Support, maintain and enhance critical telecoms production systems, applications and infrastructure whilst ensuring operational stability, service availability, security compliance and successful delivery of system changes across operational environments.
Location: Hybrid working - Newbury, Berkshire, RG14 2FN & remote, home based
Role Type: Temporary, Contract, Full-Time
Start date: ASAP
Duration: 12 months+ temporary contract
Gross Rate: Negotiable, dependent upon experience. Pay rate, inside IR35
Clearence: Security & background screening required. Due to the nature of the work, successful applicants must be eligible to undergo BPSS and SC-level screening. This will include: employment and education verification, credit and financial history checks, advanced identity and right-to-work checks. To meet SC eligibility requirements, candidates must typically have lived in the UK continuously for the last five years.
Technology Stack:
• Linux Administration
• Shell Scripting
• Python
• Java
• HTML
• Cramer Database
• Database Administration
• Telecoms OSS Platforms
• Network Inventory Systems
• Service Fulfilment Systems
• Network Provisioning Platforms
• Network Configuration Automation
• Telecoms Operational Support Systems
• Cisco Networking
• Nokia Transmission
• Microwave Networks
• Enterprise IP Networking
• Network Operations
• Incident Management
• Change Management
• Production Support
• Application Support
• System Monitoring
• Root Cause Analysis
Core Activity:
• Support and maintain business-critical telecoms OSS platforms and production applications
• Administer and support internally developed telecoms operational support systems used for network inventory management and automated network configuration
• Support integrations between OSS platforms and Cramer inventory environments
• Monitor system performance, availability and operational health
• Troubleshoot and resolve production incidents, service issues and application faults
• Support application deployments, configuration changes and production releases
• Develop and maintain automation scripts using Shell Scripting, Python, Java and HTML
• Analyse application logs, system alerts and performance metrics
• Support network automation workflows and operational scripting activities
• Support Cramer database environments and associated administration activities
• Assist with network inventory integrity, reconciliation and data quality activities
• Support operational users of network inventory, provisioning and fulfilment systems
• Implement approved production changes in accordance with change management processes
• Perform root cause analysis and implement preventative solutions
• Produce technical documentation, support records and operational procedures
Deliverables:
• Stable and secure OSS and production environments
• Successful application support and incident resolution
• Reliable network inventory and provisioning platforms
• Effective system monitoring and operational support
• Automated operational processes and scripting solutions
• Successful delivery of production changes and upgrades
• Accurate technical documentation
• Improved operational efficiency and service availability
Working Environment:
• Telecoms Operations Environment
• OSS Support Environment
• Production Support Environment
• Network Operations Environment
• Network Inventory & Provisioning Platforms
• Enterprise Telecommunications Infrastructure
• High Availability Systems
• Critical National Infrastructure Programmes
• Collaborative Technical Teams
Candidate Profile:
Candidates should possess strong experience supporting production applications, telecoms systems or operational environments. You will be technically capable, highly analytical and comfortable working across systems administration, application support, scripting, databases and network technologies.
Your experience is likely to include some of the following:
Essential:
• Production Support and Application Support experience
• Experience supporting OSS, network inventory, service fulfilment, provisioning or network automation platforms
• Linux Systems Administration
• Shell Scripting
• Python scripting and automation
• System Monitoring and Incident Management
• Root Cause Analysis
• Database Administration experience
• Troubleshooting complex technical issues
• Telecoms systems, network operations or operational support environments
• Experience supporting business-critical operational systems
• Change and Release Management
• Technical documentation and reporting
Desirable:
• Cramer Inventory Management
• Network Inventory Management Systems
• OSS/BSS Platforms
• Network Provisioning Platforms
• Service Fulfilment Systems
• Network Automation Tools
• Netcracker
• Inventory Reconciliation
• Telecoms Asset Management
• Fixed Network Operations
• Mobile Network Operations
• Cisco Networking
• Nokia Transmission
• Microwave Networks
• CCNA
• ITIL Foundation
• Linux Administration Certification
• Database Administration Certification
• Telecoms Industry Certifications
Key Traits:
• Strong troubleshooting and fault-resolution capability
• Highly analytical and detail-oriented
• Proactive and self-motivated
• Strong communication and stakeholder engagement skills
• Calm under pressure within operational environments
• Quality and service focused
• Continuous improvement mindset
• Passion for technology, automation and operational excellence
@mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology
@mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business.
For more information or a list of current vacancies, please see our web site at mecscomms.co.uk
....Read more...
Network Support Administrator required to help support a European automotive retail network of car dealerships. By managing, maintaining and maximising the efficiency of the dealer network operations.
Requirements
Automotive Dealership Network administration experience.
Role
Administering contracts.
Reporting: MS Excel and CACI, including EU reports.
General duties including:
Assist with the setup, deployment, and maintenance of IT equipment throughout the school
Diagnose and repair faults on Chromebooks, laptops, desktops, printers, and other peripheral devices equipment
Perform routine maintenance and health checks on school IT
Replace faulty hardware components where appropriate
Maintain accurate records of repairs, warranties, and equipment inventories
Prepare and configure new devices for staff and student use
Apply the appropriate security policies to ICT tasks in line with organisational requirements
Provide first-line technical support to staff and students
Respond to IT support requests and troubleshoot hardware and software issues
Assist users with basic software applications and educational technologies
Escalate complex issues to the IT and Network Manager when required
Assist with routine network administration tasks under supervision
Support the maintenance of wireless and wired network infrastructure
Help monitor the performance and security of IT systems
Assist with user account administration and device management systems
Maintain and update IT asset registers
Assist with stock control and ordering of IT consumables and equipment
Help manage the lifecycle of school devices, including deployment, repairs, and disposal
Support the IT and Network Manager with day-to-day operational tasks
Assist with classroom technology installations and relocations
Ensure compliance with school policies, safeguarding requirements, and data protection regulations
Participate in apprenticeship training and complete all coursework and assessments required for the qualification
Undertake other duties appropriate to the level of the role as reasonably requested
Training:Information Communications Technician Level 3.
Training will be at Doncaster College where you will access a wide range of facilities on offer.
Block release/day release. Training Outcome:Successful completion of the apprenticeship could lead to a higher-level apprenticeship or full-time employment for the right candidate.Employer Description:Success at The Axholme Academy is achieved through the energy and commitment of students and staff working closely together and also through strong relationships with parents and carers. We match the curriculum that is studied closely with the talents, abilities and ambitions of our students so that individual excellence will be achieved. Working Hours :Monday to Friday. 8am - 3pm with 30-minute Lunch break, Term time only.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Marketing & Communications
Create and schedule social media content across multiple platforms
Assist with marketing campaigns promoting events, memberships and exhibitions
Design welcome packs and member information materials
Update website content, event listings and membership information
Support the creation of promotional materials and marketing assets
Events & Exhibitions
Assist with the planning and organisation of networking events, conferences and exhibitions
Attend events when required to support event delivery and member engagement
Support major events and exhibitions with administration, logistics and exhibitor communications
Work with event partners to ensure they are fully prepared ahead of events
Assist with venue and supplier coordination where required
Membership & Customer Support
Email event attendees to confirm bookings and provide event information
Follow up with prospective and existing members regarding membership opportunities and welcome packs over the telephone
Handle incoming enquiries by email and telephone
Build positive relationships with members, visitors and event partners
Support membership retention and growth activities
Administration & Systems
Maintain and update internal systems and databases
Produce reports and updates for the Operations Manager
Ensure customer records and event information remain accurate and up to date
Assist with general office administration and operational support
Training:SCCU delivers 121 face-to-face training and support via Teams, with access to our one-file e-portfolio site. The exact schedule will be decided with the learner, employer, and tutor. Both the learner and employer will be fully guided and supported by SCCU. Training Outcome:
Practical experience in marketing, events and business operations
Exposure to major business exhibitions, conferences and networking events
Experience working with business owners, professionals and event partners
Ongoing training and support from an experienced team
Hybrid working flexibility
Opportunity to earn performance-related bonuses linked to membership growth
Employer Description:About The Business Growth Network
The Business Growth Network is one of the UK's leading business networking and events organisations, connecting professionals, entrepreneurs and business leaders through networking events, conferences, exhibitions and business growth initiatives.
We work with businesses of all sizes to help them build valuable relationships, increase their visibility across the UK.
As an Events & Marketing Apprentice, you will play an important role in supporting the delivery and promotion of our events while gaining hands-on experience across marketing, administration, customer engagement and event management.
and
access opportunities that support growth. Our portfolio includes regular networking events, membership programmes, business exhibitions and large-scale conferences held
The Role
This is a varied and exciting opportunity for someone looking to develop a career in events and marketing support. You will work closely with the Operations Manager and wider team to help ensure our events, membership programme and marketing activities run smoothly.
You will gain practical experience across multiple areas of the business, including event planning, marketing campaigns, member communications and customer service.Working Hours :Hybrid Working: Office and home-based working.
There will be the opportunity to be involved in networking events, some may be in the evenings. Days and times to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Support the administration and maintenance of DHL Express’ Service Point Partner Network
Help manage and maintain over 4,200 Service Point locations nationwide
Create and maintain records across a variety of DHL Express systems and platforms
Support sales activities through administrative tasks, including purchase orders, vendor payments and credit control enquiries
Assist with digital marketing activities and maintain customer-facing location information across online platforms
Support promotions, campaigns, and the distribution of marketing materials
Assist with onboarding new Service Point partners and locations
Produce reports and data insights to support network growth, compliance, and operational performance
Work collaboratively with teams across Operations, Sales, Finance, and Partner Support
Identify opportunities to improve processes and drive efficiencies
Training Outcome:Marketing Executive.Employer Description:DHL Express UK is part of the Deutsche Post DHL Group - the world’s most international company. We operate in more than 220 countries and territories worldwide, enabling us to provide exceptional national and international career development opportunities. Within DHL Express’s pursuit to be The Logistics Company of the World we engage in a number of initiatives such as – Go Teach, Go Green and Go Help.Working Hours :Monday to Friday, 9:00am to 5:00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Logical,Team working,Creative,Initiative....Read more...
As an apprentice, you'll develop valuable workplace skills while supporting key areas of our organisation, in the initial period these could include: • Office Administration • Fundraising Support • Programme Administration You'll work closely with colleagues across different teams to provide excellent customer service, support business activities, and assist with administrative tasks while making a meaningful contribution to the work we do and the communities and people we support. Key Responsibilities Throughout your apprenticeship you'll gain experience in a wide range of business administration activities, including: • Providing day-to-day administrative support across the organisation. • Providing excellent customer service to participants, fundraisers, and partners. • Assisting with campaigns, events and supporter communications. • Helping to organise programme activities and support participants on our programmes. • Maintaining accurate records, reports and databases. • Preparing presentations, documents and reports. • Supporting general office operations and assisting colleagues across different departments. • Using a variety of digital systems and Microsoft Office applications.Training:Group training is one day a month at WBTC offices in Newbury. In addition you will have a monthly 1-1 training and review meeting with your Training Consultant.Training Outcome:Ongoing training and personal development are encouraged.Employer Description:FutureSense has been arranging specialist educational experiences and programmes since 2001, delivering successful programmes for numerous HE and FE educational institutions from across the UK as well as from Australia.
Over the years we have facilitated programmes for almost 10,000 learners and have a network of partners in each country to manage logistics and project delivery.Working Hours :Monday to Friday 9.00am - 5.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Team working,Initiative,Muti-task....Read more...
Providing first line user support to staff and students as required using the desktop systems, including dealing with operational problems such as hardware faults and software incompatibilities
Assist new staff with IT onboarding, including account setup, device allocation, email configuration, and access to required systems, with the ability to handle repetitive, process-driven tasks accurately and consistently. Prepare, configure, and deploy mobile phones, laptops, and tablets for new starters following standard Trust procedures, maintaining strong attention to detail when performing routine setup tasks
Assist with the administration and development of the desktop and office network systems as required, including user administration, maintenance of the office e-mail system, internet filter software and ensuring that the security procedures for the desktop system within the office network are appropriate and are being followed
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premises and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.Employer Description:Freeman College is part of Ruskin Mill Trust. Established in 1984, Ruskin Mill Trust is an educational charity that operates in England, Scotland and Wales. We offer exciting outdoor learning environments, utilising practical land and craft activities to support the development of work and life skills in young people with autistic spectrum conditions and other learning differences. Working with hand, head, heart and place, Ruskin Mill Trust helps individuals to re-imagine their potential.Working Hours :Days and shifts to be confirmed.Skills: Communication skills,IT skills,Organisation skills,Driving licence,Own vehicle....Read more...
This is a hands-on multi-functional role and a fantastic opportunity for someone looking to start a career in business administration or customer service within a fast-paced and fun working environment.
As part of this apprenticeship, you’ll play a key role in supporting day-to-day operations and ensuring smooth coordination across departments.
You will gain hands-on experience across several departments working in warranty, finance and sales administration while also supporting our customer service team.
Duties will include:
Basic finance & accounts admin
Customer liaison/service desk
Outgoing and incoming calls
IT skills, including Microsoft Office software such as Outlook, Excel and Word
Invoicing, warranty administration & investigation
Sales admin completion
General administration
This is a strong start to a successful career in either operations or business support within a dealership environment and a chance to gain a good overview of the business as a whole.Training:What training will the apprentice take and what qualification will the apprentice get at the end?
Business Administrator Level 3
Supporting and engaging with different parts of the organisation and interacting with internal or external customers
City of Bristol College
Off-site in its entirety
Training Outcome:
Potential opportunity of full-time role within the business at end of the apprenticeship
Employer Description:
South West Truck & Van is a leading IVECO and Renault franchised dealer group in the South West Region. We are a family run business established in 2018 our Avonmouth, Swindon and Gloucester dealerships offer New & Used vehicle sales and aftersales services for our customers.
As a franchised dealer we also provide a national support network with the full back up of Iveco Assistance Non-Stop and Renault 24/7.Working Hours :Shifts to be confirmed between the hours of 08:30 - 17:00, with a 30 min unpaid lunch break.Skills: Communication skills,Attention to detail,Customer care skills,Administrative skills,Team working,Initiative,Ability to work under pressure....Read more...
Act as first point of contact for IT support requests via phone, email and helpdesk, across all four sites
Log, triage and resolve routine incidents: password resets, account access, printer and hardware faults, software installs
Set up and configure end-user devices (laptops, desktops, handhelds) and peripherals
Escalate more complex issues to the wider IT team with clear, well-documented information
Maintain accurate records of issues, resolutions and equipment in the IT asset register
Support basic user administration tasks (starters, leavers, permissions) under supervision
Assist with routine checks on servers, network equipment and backups
Follow, and help maintain, IT documentation such as setup guides and known-issue logs
Complete all off-the-job training and coursework required by the apprenticeship standard
Training:As part of your apprenticeship, and dependent on your prior attainment and age, you may be required to complete English and Maths Functional Skills, which is an integral part of your apprenticeship. Upon successful completion you will be awarded additional certificates of recognition for these qualifications.Training Outcome:This apprenticeship is deliberately structured to grow. Depending on your interests and aptitude, a typical progression looks like:
Level 2 (Infrastructure & Systems): supporting servers, network hardware, on-site data centre equipment, and Microsoft 365 / Windows Server administration
Level 3 (Platform & Development): gaining exposure to the Magnex platform - Node.js applications, SQL, Git - assisting with testing, bug fixes and documentation under guidance
Level 4 (Security & Integration): involvement in the company's ISO 27001 security programme, EDI/data integration work (e.g. Tradacoms, EDIFACT), and vendor-facing projects
Where your progress and the needs of the business align, this role can develop into a permanent IT Support, Junior Developer, or IT Systems role on completion of the apprenticeship.Employer Description:Magnavale Limited is a leading temperature-controlled storage and logistics company operating across four UK sites — Chesterfield, Easton, Scunthorpe and Warrington with future expansion planned — supporting the five current businesses within the group. IT is central to daily operations, from warehouse management and EDI trading links with major retailers, to Magnex, our internally developed platform that runs booking, tracking and reporting tools used across the business.
This is a genuine opportunity to learn IT support and software fundamentals inside a live, operational business, with a clear route to grow beyond first-line support as your skills develop.Working Hours :Monday - Friday (Times to be confirmed).Skills: IT skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative....Read more...
As part of the office team, you'll be responsible for ensuring accurate and timely orders, guaranteeing customer satisfaction and getting involved in all aspects of equipment sourcing and rehiring.
Answering the phone and responding to emails/messages
Creating and maintaining relationships with suppliers
Helping, giving advice, solving problems and building relationships with both customers and work colleagues
Processing and scheduling orders on the computer system and general administration
Ensuring that all administration duties relating to orders are up to date
Training:Business Administrator Level 3.
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
This will be delivered in the workplace.Training Outcome:Excellent career development opportunities for the right candidate after successful completion of the apprenticeship.Employer Description:Our business is built around efficiency, relationships and value. We take the hassle out of the hire game leaving you time to focus on the job at hand.
SERVICE - Our friendly & experienced team are here to make things run smoothly for you.
SUPPLY - Our extensive UK-wide supply network means you get the equipment you need, when you need it, wherever you need it.
SIMPLE - Our “keep things simple” ethos means less paperwork for you, and more time for you to focus on what matters most for your business.Working Hours :Monday to Friday 8.00am - 5.00pm (1-hour unpaid lunch break)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills,Team working,Initiative....Read more...
Commercial understanding of Term Maintenance Contracts
Support of change management - Early Warning Notice process, Variations, Remeasurement
Support of Supply chain partners assessment and payment
Use of commercial management IT systems for measurement and cost
Representing Ringway in client facing meetings
Processing and management of payment applications
Assisting cost management in the weekly cost / value
Reconciliation meetings
Aiding the QS / Senior QS in the administration of subcontracts
The role would include a mixture of office and site-based tasks to give you the well-rounded experience required to see schemes from conception into construction and completion. This would involve exposure to Health, Safety & Environment management, Planning and Co-ordination and Commercial Management
Training:
Level 4 Construction Quantity Surveyor Technician Apprenticeship
Mentor support
CSCS card
Other practical qualifications
Training Outcome:
Opportunity for progression to a Degree Apprenticeship upon completion
An Apprenticeship Scheme has been designed to kick-start your journey towards becoming an industry expert
We are looking for a long-term relationship with our apprentices, and we have a long-term career structure in mind, whereby we see the apprentice developing into senior roles within our business as it grows
Employer Description:Together with our associated companies, Ringway teams are responsible for looking after over 50,000 kms of the UK’s highways network – we deliver specialist highway services across the largest highways maintenance portfolio within the UK, including strategic road network, DBFO motorway and trunk roads, and the local authority network. We are private sector partners, dedicated to delivering public services. We offer best practice maintenance services through local solutions which make an impact in the communities in which we operate. We take pride in offering a dedicated, flexible approach which supports our clients, underpinned by the recruitment, development and retention of a locally based workforce and supported by a close community of trusted supply-chain partners. Self-delivery is core to our business model. Working together with our clients we deliver cyclic and reactive maintenance, incident response, severe weather operations, surfacing and specialist treatments with local accountability and people who take pride in the services they deliver.
Ringway is committed to creating a working environment that is inclusive and diverse.Working Hours :Monday - Friday between 8.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative....Read more...
This role supports the office team with day-to-day administration
Assisting customer account managers with contract information– advising on meter readings, machine usage, service and repair history to support new sales
Dealing with finance lenders and submitting documents
Raising invoices for new sales, data entry, setting up customer contracts, contacting customers by phone and email to obtain meter readings, and updating company service software ensuring that the meter readings are entered correctly, assisting with general office tasks
Scanning contracts and other documents in to our customer database and archiving the contracts in to filing room
Training:
Business Administrator Level 3 Standard
Work Based Training
Monthly Tutor/Assessor Sessions
Training Outcome:
Successful apprentices often progress into permanent roles, with the chance to develop into senior administration or customer support positions
You will gain valuable experience and a nationally recognised qualification, giving a clear path for your long-term career
Employer Description:Gary HusseyGROUP MANAGING DIRECTOREuro Digital Systems Ltd has built a reputation for delivering innovative and cost-effective network printer and copying solutions to the B2B market-place.
We pride ourselves in our commitment to our clients, to delivering consistently excellent customer service experiences, to our employees and their ongoing development, and to our longstanding client relationships built through many years of outstanding service delivery and integrity.To this end, our reputation has become your guarantee.Working Hours :Monday- Friday, 8.30am - 5.30pm, with one hour for lunch.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Accuracy with data entry....Read more...
The following are the core responsibilities that can be expected of the role. There may be, on occasion, a requirement to carry out other tasks dependent upon factors such as workload and staffing levels.
To answer telephone calls and reception desk queries promptly and professionally.
To coordinate appointment requests via the online consultation triage.
To resolve a wide variety of patient queries received by telephone, in person and in writing. Including: prescriptions, medications, service contacts, specialist referrals, test results, scans and x-rays.
Identify urgent matters and refer to the clinical team / triage doctor as appropriate.
To accurately update and monitor patient records including, booking appointments, patient registrations, change of address.
To deal with patient concerns and complaints in a calm and professional manner.
To assist with routine monitoring and recalls for clinics. Using telephone calls, text messages and letter writing.
To liaise with other healthcare professionals, secretaries and administration teams with regard to coordinating patient care.
To assist with incoming/outgoing post, scanning and recording of clinical information on patients’ medical records.
To keep up to date with practice information, including policy and procedure changes, staff rotas and service provisions.
To work as a positive and supportive team member, providing cover for similar posts as required.
Training Outcome:Full-time role for the right candidate.Employer Description:Cambrian Medical Centre is a busy but friendly GP Practice within the North Shropshire Primary Care Network, with approximately 13,500 patients. We are proud to have a great clinical and administrative team working together to achieve the highest quality of care for our patients. Our administration team plays a vital role in our patients journey from first point of contact.Working Hours :The role will involve working 30–37 hours per week, Monday to Friday, with the exact shift pattern to be agreed. Please note that the practice operates between 8:00am and 6:30pm, so an early start or later finish may be required.Skills: Communication skills,Attention to detail,Organisation skills,Administrative skills....Read more...
Provide first-line technical support to staff and learners
Diagnose and troubleshoot common hardware, software, and connectivity issues
Assist users with Microsoft 365 applications and other college systems
Set up, configure, and deploy laptops, desktops, tablets, and other devices
Install and update software applications
Maintain IT equipment inventories and asset records
Assist with equipment repairs and warranty processes
Support classroom technology, printers, and audiovisual equipment
Help diagnose basic network connectivity issues
Assist with user account administration and access permissions
Follow college IT security policies and procedures
Maintain confidentiality of sensitive information
Support compliance with GDPR and safeguarding requirements
Training:The Apprentice will attend Sheffield College - City Campus one day per week.Training Outcome:This is an excellent opportunity for someone looking to begin a career in Information Technology while gaining practical experience in a specialist education environment.Employer Description:Landmarks is an independent specialist day college for young people with learning disabilities and difficulties. The college offers a wide range of programmes that are tailored to each individual’s needsWorking Hours :Monday - Friday 8.30am - 4.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative,Patience....Read more...
The Service Department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty.
This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work.
Every day is different within the Service Department so the role will vary. Some duties on a day-to-day basis may include:
Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us
Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims
Teamwork: Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience
Promotion: Assisting with the sale of accessories and service plans
Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service.
We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:
Enthusiasm and willingness to learn
Teamwork
Strong communication
Customer service
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long-term career, with excellent earning and progression opportunities once you complete your apprenticeship.Training:Customer Service Practitioner Level 2.Training Outcome:Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.
Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.
Once your apprenticeship is complete, you will continue your learning journey, and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Customer Service Assistant is between £20,000 and £30,000, so it is worth considering the future opportunities beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes.Employer Description:Audi is an exceptional brand fuelled by a passion to create the ultimate customer experience, which is why we are looking to invest in apprentices who can help us achieve our ambitious plans. There's never been a better time to join us, as we continue to enjoy massive success and unprecedented growth in the prestige car market. We are looking for the next generation of exceptional people to become part of our team and help us to delight our customers.Working Hours :Monday - Friday, 08:30 - 17:30.
Possibility of Saturday workings and/or shifts.
Working week will be confirmed on application.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
As a Business Administration Apprentice in our busy medical centre, you’ll play a vital role in supporting day-to-day operations.
You’ll gain experience processing patient records, contacting patients by telephone, booking appointments, and managing task lists.
You’ll also develop key skills using office systems, IT equipment, and producing professional correspondence and documents in a healthcare environment.Training Outcome:Potential employment and progression in patient services or wider roles within the medical centre.Employer Description:Wellington Medical Centre is a dynamic and thriving teaching practice with a patient list of just over 22,500 patients. It sits within the Taunton Deane West Primary Care Network (PCN) and has a mixed demographic and varied rurality. It has a strong partnership; 10 GP partners, 6 salaried GPs and a retained GP, who work alongside a varied and talented multidisciplinary team. This includes pharmacists, pharmacy technicians, paramedics, advanced care practitioners, advanced nurse practitioners, adult mental health workers, health and wellbeing coaches and MSK practitioners. We are committed to learning and development and have a half day closure every month for a full team CPD afternoon. Wellington Medical Centre is situated in Wellington Town Centre in a new, purpose-built building with modern and spacious consulting space and parking. We are proud to serve our community and deliver high quality and evidence based care while encouraging staff development.Working Hours :Monday - Friday, hours to be confirmed.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Administrative skills,Non judgemental,Reliable,Empathetic,Willingness to learn,Confidentiality....Read more...
Support ongoing maintenance of IT hardware
Prepare equipment for events
Set up and support IT hardware and systems at events
Understand and apply best GDPR practice in systems
Respond to support requests online and at events
Support ongoing cyber security requirements including annual audits and ongoing assessments
Support with cloud-based systems such as AWS including server deployment, maintenance and security
Select a specialism in line with the apprenticeship training and apply those skills in the workplace
Undertake any other duties in line with the responsibilities of the post
Training:Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.
Training Outcome:To remain and grow with the business after the successful completion of the apprenticeship.Employer Description: EPIC.LAN has been running community gaming and esports events since 2003. Over that time, we have built up our expertise and equipment stock to become one of the leading event support providers for gaming and esports in the UK. You will often see us working behind the scenes at some of the UK’s biggest gaming events, providing support across network infrastructure, custom software solutions, production and streaming, as well as game administration teams.Working Hours :Monday to Friday 09:00hrs to 17:00hrs.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative....Read more...
Data gathering from suppliers and clients
Raising queries on behalf of clients with suppliers
Collating paperwork with suppliers
Assisting the client support services team with administrative duties
Meticulously updating our CRM to keep a full account history
Have a professional phone manner
Be comfortable interacting over the telephone and email
Training:
You will be allocated an assessor who will guide you through the training of your qualification via support/training sessions and a 1-to-1 review over the course of your qualification
You will have access to an online portfolio where work can be submitted online and feedback provided
Your training will be completed at your work location, and you will be allocated 20% off the job hours on a weekly basis to complete your coursework
Upon successful completion of your training, you will receive a qualification for a Level 3 advanced apprenticeship in Business Administration
Training Outcome:
The apprentice will gain a level 3 in Business Admin
Employer Description:Bell Group are one of the UK's largest family owned and operated Property Maintenance Contractor. With a network of 40 branches nationally and currently employing over 2000 employees.
The Group’s main objective is to provide optimum quality of workmanship in all aspects of the property maintenance services that we offer.
Clients include the Ministry of Defence, BT, Barratt Homes, Scotrail, National Trust, Engie, The Royal Household together with various NHS Trusts, local authorities and housing associations.Working Hours :Monday-Friday between 8.00am - 4.00pm.Skills: Communication skills,Organisation skills,Team working,Patience....Read more...
Within the team you will be designated certain areas of responsibility that will change dependant on the needs of the team, the business, and your own professional development.
You will also be completing a Business Administrator Level 3 apprenticeship with LMP alongside your role, details of which can be found here: https://lmp-group.co.uk/courses/business-operations-administrator-apprenticeship-level-3/
As an Assistant LA Funding Coordinator, you will work closely with the LA funding team, multiple internal stakeholders, as well as external Local Authority contacts to ensure the timely processing of data and administrative tasks such as:
Managing records in the Digital Apprenticeship Service
Completing Provider Return Forms relating to Local Authority learners
Completing RAG reports to a high level of detail in order to report progress to Local Authorities
Management of information regarding Local Authority relationships
Liaising with clients through email and phone to ensure application processes are completed correctly
Timely management of cohorts in the Digital Apprenticeship
Service following apprentices' First Day of Learning
And any further tasks that may arise within the Local Authority space
Responsibilities:
Respond to enquiries through various platforms including Zendesk, email, and phone calls
Ensure that enquiries are acknowledged and dealt with promptly, efficiently and courteously
Process data and administrative tasks for critical Local Authority partners
Liaise with tutors and apprentices to ensure Return to Learning meetings proceed in a timely manner
Support the delivery workforce as appropriate including liaising with tutors to resolve issues where appropriate
Work with colleagues to document and improve processes
Take ownership of and provide visibility into the progress towards KPIs
Role model values including working collaboratively, striving for excellence, working with integrity and undertaking continual learning
Adhere to Best Practice Network and Supporting Education’s policies and standards
About You:
Be reliable, hardworking and professional
Have proven customer service-related experience
Possess an excellent customer service manner, both written and spoken
Have the ability to organise, plan and prioritise time and tasks effectively
Work well under pressure with the ability to deal with issues as they arise
Be competent using MS Office and Teams
Demonstrate accuracy and attention to detail
A strong knowledge of GDPR practices
Highly numerate and literate
Creative, innovative and able to solve problems
Work Location: In person.Training:What You’ll Gain:
A Level 3 Business Administration Qualification
Valuable hands-on experience in a professional environment
Support and mentoring from experienced professionals
Online learning delivered by Best Practice Network
Training Outcome:Potential for permanent position. Employer Description:We share the desire of every practitioner that every child, regardless of their background, should benefit from an excellent education.In collaboration with our Delivery Partner Network, education professionals and the Department for Education, we design, develop and deliver high-quality CPD and qualifications to aspiring teachers, practising teachers, school leaders, early years practitioners, teaching assistants and SENCOs.
Be the best you can be and transform the lives of children and young people with our extensive suite of fully funded programmes and apprenticeships.Working Hours :Various shift patterns.
Generally, 5 day working week, working hours within Monday to Friday 8.00am to 6.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Manage emails and assist with general correspondence.
Update customer records and maintain accurate databases.
Assist with scheduling jobs and coordinating engineers and contractors.
Prepare quotations, invoices and supporting documents.
Order materials and communicate with suppliers.
Maintain filing systems and ensure documents are organised.
Assist with timesheets, job records and administrative paperwork.
Support health and safety administration, including maintaining records.
Liaise with customers, contractors and team members.
Learn and use company systems and software.
Complete apprenticeship learning activities and coursework.
Training:The apprentice will receive practical workplace training within our business while supporting the day-to-day running of our office operations. They will be based in our head office. They will also complete formal training with London South East Colleges (LSEC) as part of the Business Administrator Level 3 Apprenticeship.Training Outcome:Full-time employment or progression to a higher apprenticeship.Employer Description:We are an established property maintenance and building company, trading since 2015. We provide a wide range of maintenance, repair, refurbishment and building services for commercial clients, private homeowners and landlords.
Our team consists of experienced employees supported by a trusted network of self-employed specialist contractors, allowing us to deliver projects of varying sizes while maintaining high standards of workmanship, reliability and customer service.
We are committed to developing the next generation of talent within the construction and business support sectors. We are looking to invest in apprentices by providing practical experience, structured training and the opportunity to build a long-term career within a growing company.Working Hours :09:30 - 4:30pm Monday to Friday.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Purpose of Job
To provide an extensive range of administration /reception duties at New Otley Road Medical Practice & The Family Practice
Location of Job:
New Otley Road medical centre has a branch, and the new recruit will be required to work at either or both locations.
New Otley Road medical centre. 4 Butler Street West, BD3 0BS.
Family practice. 2 Saplin Street, BD8 9DW.
We serve patients living in BD1, BD2, BD3, and BD8 and BD9 (please check our website Homepage - New Otley Road Medical Practice & The Family Practice)
Person Specification
“Forward thinking” team player with excellent communication skills (written and verbal) and fluent I.T. user would be most suited to this position. Essentially, must have excellent customer service skills, be calm under pressure, and ability to multitask and prioritise workload.
The NHS environment is demanding and constantly changing, and individuals who can embrace and manage multiple changes would be suited to this position. Discretion and Confidentiality are essential qualities for this post.
Knowledge of READ codes or the System One computer system is desired but not essential.
Training:
An apprenticeship includes regular training with Bradford College, and at least 20% of your working hours will be spent training or studying
Training Outcome:
Potential to develop into a site co-ordinator position or roles into nursing / Health Care Assistants after a successful period of integration, which is usually over 2 years /3 years of general practice experience
Employer Description:The practice is registered with CQC to deliver the Regulated Activities: diagnostic and screening procedures, maternity and midwifery services, and treatment of disease, disorder, or injury, and surgical procedures. We have a patient population list size of 11,400 patients. The surgery is situated within a large health centre and has suitable parking with dedicated disabled parking bays. In addition to level access, there is lift access for patients entering the building on a different floor. The practice is situated within the NHS West Yorkshire Integrated Care Board (ICB). The practice is part of a wider network of 9 GP practices, known as a Primary Care Network(PCN).
Appointments are available between 8.30 am and 6.30 pm on Monday and Friday, and between 8.30 am and 4.30 pm. We have around 30 staff that work for the practice.Working Hours :Monday - Friday, 9.00 am - 5.00pm, 8.00am - 4.00pm or 9.00am - 5.00pm. 37.5 Monday to Friday (2 half days apprenticeship training during the week, determined by the weekly rotas of the practice)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience,Good spelling and Grammar,Excel,Word and Outlook,Knowledge of READ codes,System One computer system....Read more...
Based in Blackpool, we are an established B2B and wholesale supplier of office products. We are seeking a hands-on General Manager to oversee our day-to-day operations and lead our team. The Role:In this operationally focused leadership role, you will be responsible for the smooth running of our wholesale and B2B operations. Your primary focus will be on team management, logistical oversight, operational efficiency, and customer service. You will lead a dedicated team of 20 staff members, spanning warehouse, sales, and office administration. Key Responsibilities:
Team Leadership: Manage, mentor, and motivate a team of 20 staff members across multiple departments, ensuring daily KPIs and performance standards are met.Logistics & Distribution Management: Oversee our distribution network, ensuring seamless operation of our own vehicle fleet for North West (NW) deliveries, and coordinating with third-party couriers for rest-of-UK orders.Operational Oversight: Ensure warehouse workflows, inventory management, and order fulfillment processes run efficiently.Process Optimisation: Identify areas to streamline daily B2B and wholesale operations to improve service delivery and turnaround times.Cross-Departmental Communication: Liaise with sales, admin and warehouse teams to ensure a cohesive working environment.
Essential Requirements:
Experience: Minimum 5 years of management or supervisory experience in a similar B2B, wholesale, or distribution environment.Team Management: Proven ability to manage, lead, and develop a team of 20+ staff membersLogistics Knowledge: Experience managing transport/delivery operations, including own-fleet management and 3rd party courier coordination.Computer Literacy: Strong computer skills with practical knowledge of MS Office (Word, Excel)..Location: Must be based in or able to commute reliably to the Blackpool area....Read more...
As an IT Support Technician Apprentice, you will work alongside experienced engineers and consultants to provide technical support to our customers. You will gain exposure to a wide range of technologies, develop valuable customer service skills and build practical experience across helpdesk support, Microsoft cloud technologies, networking and IT infrastructure.
Whilst the role is primarily remote based, you will occasionally be required to visit customer sites across the East of England and surrounding areas to assist with installations, support visits and project work.
Your responsibilities will include:
Helpdesk & Customer Support:
Providing first-line technical support via telephone, email and remote support tools
Logging, updating and managing support tickets through the service desk system
Diagnosing and resolving common hardware, software and connectivity issues
Microsoft Cloud & Identity:
Supporting Microsoft 365 environments including user administration and troubleshooting
Managing user accounts and permissions via Entra ID
Hardware & Infrastructure:
Building, configuring and deploying desktops, laptops and other IT equipment (via InTune and other tools)
Supporting network infrastructure including switches, firewalls and wireless networks
Field & Project Support:
Assisting with customer installations and on-site support visits across the East of England and wider area
Supporting project delivery and customer onboarding activities
Security & Compliance:
Assisting with cybersecurity, Cyber Essentials and information security activities
Administration & Documentation:
Creating and maintaining technical documentation and knowledge base articles
Maintaining accurate asset registers, customer records and inventory systems
Liaising with suppliers and technology partners where required
During your apprenticeship you will gain practical experience with:
Microsoft 365
Microsoft Entra ID (Azure AD)
Microsoft Intune
Windows 11
Networking technologies
Custom healthcare and line-of-business applications
Endpoint management solutions
Cybersecurity tools and best practices
Remote support and monitoring platforms
Training:
Information Communications Technician Level 3
Training will be delivered remotely and will involve regular 1-to-1 sessions with a Digital Skills Trainer, self-study on our online learning experience platform FUSE and group workshops
Training Outcome:Successful apprentices may have opportunities to progress into permanent technical roles upon completion of the programme.Employer Description:IT Auxilium Ltd is a customer-first Managed Service Provider and specialist healthcare IT provider, delivering technology solutions and support services to organisations across the UK. Through our GP IT Services and Health IT Services divisions, we support healthcare providers, GP practices, Primary Care Networks and other organisations with reliable, secure and innovative technology solutions.Working Hours :Monday - Friday, 08:00 - 16:00. Occasional evening or weekend work may be required.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills....Read more...
Searching for potential candidates using job boards, social media, and other online platforms
Making phone calls to potential candidates to discuss career opportunities and build relationships
Reviewing CVs and helping to match candidates with suitable education-based roles
Speaking with candidates to learn about their skills, experience, and career goals
Keeping candidate records up to date using the company database
Creating and posting exciting job adverts to attract new talent
Arranging interviews and keeping candidates updated throughout the recruitment process
Supporting the team with compliance checks, paperwork, and general administration
Building relationships with schools and clients through calls, emails, meetings, and marketing activities
Assisting with social media content and promotional campaigns
Learning how to place candidates into rewarding roles within primary schools and specialist education settings
Supporting the recruitment team with business development and helping to grow the company's client base
Training:Teaching and developing the skills, knowledge, and behaviours required to become a competent Recruiter will take place entirely in the workplace, with no need for day release. One-to-one tutoring sessions will be provided by a dedicated tutor, who will design a bespoke curriculum plan tailored to your strengths and areas for development.Training Outcome:As a Recruiter Apprentice at Applebough Recruitment, you will have the opportunity to progress into a full-time Recruitment Consultant role. As you develop your expertise, you'll gain the autonomy to lead your own client portfolio, negotiate contracts, and drive recruitment strategies, with the potential for further career advancement in the recruitment field.Employer Description:Applebough Recruitment specialises in providing expert recruitment solutions solely for the Education sector across The Midlands– And because we have extensive experience and a wide network in educational recruitment, we offer tailored solutions for clients and outstanding career opportunities for candidates. Read more about us.Working Hours :Monday - Friday, 7:30am - 4:30pm (During school holidays 9.00am - 3.00pm), 1 hour lunch.Skills: Administrative skills,Attention to detail,Communication skills,Customer care skills,Initiative,IT skills,Organisation skills,Patience,Presentation skills,Problem solving skills,Sales Skills....Read more...
Key Responsibilities ✈️?
Sort Operations
Assist with the manual and automated sorting of shipments to correct destinations.
Scan, label, and load freight using operational IT systems
Build and break down Unit Load Devices (ULDs), pallets, and cages in line with procedures and ULD Build principles
Ensure freight is handled in accordance with service, security, and customs requirements
Identify, report, and escalate damaged or misrouted shipments
Maintain housekeeping standards (5S) within the sort area to support safety and efficiency
Support operations administration
Ability to support Operations Supervisors with CIS Facilitation
Working alongside Operations Managers in analysing Operational KPI Data
Champion processing efficiencies
Identify, report & escalate health & safety breaches / near miss.
Assist with ICARE investigations
Attend local operations meetings
Work collaboratively with ramp agents and supervisors to meet departure schedules
Health, Safety & Compliance
Work in line with all health & safety, security, and operational procedures
Wear appropriate PPE and follow safe manual handling techniques
Report hazards, incidents, and near misses promptly
Comply with regulatory and company standards at all times
Learning & Development
Complete all elements of the apprenticeship programme, including off-the-job training and coursework
Take responsibility for personal learning, development, and performance
Gather workplace evidence and participate in assessments as required
Rotate across operational areas to build broad hub knowledge
Training Outcome:On successful completion of the apprenticeship, opportunities may be available in roles such as:
Operations Agent
Employer Description:DHL is the most international company in the world with a global network in over 220 countries and territories across the globe and a workforce exceeding 500,000 employees serving 2.8 million customers worldwide. We pride ourselves on our inclusive and diverse workforce, as demonstrated through our initiatives such as DHL4All.Working Hours :Shift pattern 15.00 – 00.00 flexibility will be required – 40 working hours per week Monday to Friday.Skills: Communication skills,Organisation skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative,Patience,Physical fitness....Read more...
