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Group 1 Volkswagen Lowestoft Service Advisor Apprenticeship
The service department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty. This is a varied role where you will work with all departments, bringing a friendly and energetic approach to your daily work. Every day is different within the Service Department, so the role will vary. Some duties on a day-to-day basis may include: Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us. Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, and processing of warranty claims. Teamwork: Liaison with all the relevant departments, including workshop and management, to deliver an amazing customer experience. Promotion: Assisting with the sale of accessories and service plans. Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service. We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are: Enthusiasm and willingness to learn Teamwork Strong communication Customer service We are looking for an enthusiastic, hardworking individual to join our team and embark on a long-term career, with excellent earnings and progression opportunities once you complete your apprenticeship. Training:Training will be delivered using a combination of virtual classroom, remote learning and face-to-face block release weeks at our state-of-the-art training centre. Successful applicants must be prepared to travel to the Volkswagen Group National Learning Centre in Milton Keynes to complete their apprenticeship training. All training-related costs are fully covered as part of the programme, including travel, accommodation, and meals. In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre. This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications. On successful completion of the one-year programme, you will receive the following: Level 2 Customer Service Practitioner Standard Brand-specific certifications.Training Outcome: Volkswagen Group (VWG) is one of the UK’s largest car retailers, encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities. Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Customer Service Assistant is between £20,000 and £30,000, so it is worth considering the future opportunities beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes. Employer Description:Throughout Volkswagen we have a rigorous commitment to quality and excellence. Our products are highly acclaimed, our processes for distribution and support services are world class and we have some of the most technologically advanced resources in any industry. The Volkswagen Apprenticeship Programme is designed to train and develop apprentices to keep pace with advancing technology and high levels of customer service. This is an exciting and challenging opportunity to receive formal qualifications through extensive product training whilst in full-time employment at one of our retailers. Working Hours :Monday – Friday. 0830 – 1730. Possibility of Saturday workings and / or shifts. Working week will be confirmed on application.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Creative,Initiative,Non judgemental,Patience ....Read more...
Consultant Emergency Medicine
Multiple permanent, full time and part time opportunities Flexible work arrangements for true work/life balanceLive and work in a highly sought-after region of Tasmania Where you’ll be working You will be working across two hospitals, the largest major hospital in North West Tasmania, and a nearby community hospital. The major hospital is a 160-bed regional trauma centre, and the community hospital is a 100-bed facility. Both Emergency Departments see approximately 30,000 presentations per annum, and have excellent access to 24-hour pathology and 24-hour on-call radiology services. Both departments operate a VST telemedicine program for acute stroke presentations. The two departments are also accredited by ACEM. As Consultant Emergency Medicine, you will join a passionate and inclusive team of FACEMs with various subspecialty areas including toxicology, POCUS, paediatric emergency medicine, humanitarian projects and medicine, disaster medicine, clinical research, palliative care, VAD, medical education and administration. You will have the ability to develop a portfolio that matches your passion and skillset. You will also have the opportunity to contribute to the supervision, training and education of junior doctors. Where you’ll be living With Tasmania being easily one of the most idyllic and picturesque sites of Australia, you will be living in a thriving community that values nature and adventure. This region of Tasmania is known to have the cleanest air in the world, and is home to Australia’s largest area of temperate rainforest as well as coastal and river regions that have been important to Indigenous Tasmanians for tens of thousands of years. With all the benefits of a city lifestyle, affordable housing, easy access to beaches, rivers, lakes and national parks, North West Tasmania is an enviable location offering a beautiful environment and laid back lifestyle. You’ll have access to seaside villages, distilleries, caves, mountains, waterfalls and art deco architecture in this bustling sea-port city, with no shortage of sights to see or things to do. This stunning region is only a 3-hour drive from Hobart and a 35-minute drive from Davenport. Salary information Emergency Medicine Consultants can expect a salary of up to $296,640, plus a range of allowances and benefits. Requirements Fellowship of the Royal Australasian College of Emergency Medicine (FACEM) or equivalent. About us Elective Recruitment is a person-centred recruitment consultancy. Your career progression is just as important to us as your well-being and work-life balance. We are not just another recruitment company; we do things our way and we consult. We have a very clear vision: create great careers, better lifestyles, and add value - and we won’t stop until this is achieved. For access to Consultant Emergency Medicine jobs in Australia join our network today. For a confidential discussion contact the Elective Recruitment Team at +61 2 9137 4300, or apply now! ....Read more...
Health and Safety Apprentice - East Anglia - Taylor Woodrow
Adhere to, and promote, all required health, safety and environment policies that are established by the company To provide support in the development, monitoring and review of appropriate key performance indicators relating to health, safety, wellbeing and environmental objectives and targets Assist the development of an effective department that delivers health, safety, wellbeing and environmental performance in line with Delegations objectives Support working groups to deliver health, safety and environmental innovation, improvement and share best practice Support in maintaining the companies safety and environmental management systems which are aligned to ISO45001 and ISO14001 Be visible on a daily basis within the Delegation supporting the Management and teams in delivery and implementation of all Safety processes and procedures Take a proactive part in department meetings, be involved in presenting key information and KIP’s to colleagues Support health and wellbeing initiatives, campaigns and competition across the business Administration of computer and database systems, including maintenance of records and preparation of documents for issue Analyse data to identify trends and major risks Support and participate in Health, Safety & Environmental activities, including risk identification and management Put forward ideas for innovation and best practice Training: Safety, Health and Environment Technician Level 3 Apprenticeship qualification Location of training: Online, Workshops, On the Job assessments Training Outcome:Our Apprenticeship Scheme has been designed kick start your journey towards becoming an industry expert. You will get hands on experience and tailored training to support you every step of the way. Mentor allocation and guidance Additional training be provided Involvement in H&S projects We are looking for a long-term relationship with our apprentices and we have a long-term career structure in mind, whereby we see the apprentice developing into senior roles within our business as it grows.Employer Description:Whether we are delivering small scale improvements or a major project, Taylor Woodrow’s success is founded on the teams that we build, the relationships we develop and the engineering solutions that we provide. We have a strong regional presence across the UK, where local people bring local solutions across a range of infrastructure and civil engineering projects as part of long-term frameworks. This is complimented by our ability to deliver major infrastructure projects requiring complex engineering solutions. Our projects support the UK’s energy transition, deliver improvements to the highways network and enhance rail infrastructure. The strategic infrastructure that we construct are the building blocks for growth and this includes a role in delivering the UK’s low carbon transport future through High Speed 2. We operate across all stages of the project lifecycle, with our Engineering Services team supporting clients through the development and design phase of infrastructure projects to foster the right solutions. Sustainability is at the heart of our approach and we are committed to respecting and protecting the environment in everything that we do. Taking the time to understand and make a positive difference to each community that we work within is an integral part of our work to ensure that our projects leave a lasting legacy. Taylor Woodrow is committed to creating a working environment that is inclusive and diverse.Working Hours :Monday - Friday, between 8.00am and 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Team working,Initiative,Driver's licence required ....Read more...
Apprentice Design Engineer
The role of a Trainee Design Engineer is to support the design and development of new and existing products, produce technical documentation, and provide technical services that assist in the growth of the business. This role requires achieving agreed objectives while maintaining a strong commitment to employee safety and compliance with health and safety regulations. Daily/Weekly tasks will include: Adhere to all organisational policies, management systems, and standard operating procedures, including legal responsibilities relating to health and safety, environmental protection, and quality standards Work positively to develop and maintain good working relationships with colleagues and contractual personnel in order to promote a culture of mutual respect and dignity Represent the organisation in a positive and professional manner to avoid damage to the corporate image or bringing the company into disrepute Promote and demonstrate the core values of Epwin Group in all aspects of work and professional conduct Ensure the Health and Safety at Work etc. Act 1974 is complied with at all times, and ensure that all accidents and near misses are properly reported and fully investigated Provide loading calculation services to customers, ensuring accuracy, compliance with engineering standards, and timely delivery of results Deliver technical support to assist in the identification, interpretation, and application of industry standards and legislative requirements for both internal teams and external customers Ensure all data provided is accurate, current, and aligns with regulatory and company standards to support safe and compliant product design Ensure that CAD systems and data storage are properly maintained and secure, safeguarding company information and intellectual property Coordinate across departments to manage products and services effectively, promoting collaboration and efficient workflow Provide drawing and technical administration support for business operations, including the fabrication of window and door systems, and assist with internal and external product testing to ensure quality and compliance Maintain clear and professional communication across the organisation, fostering strong working relationships with colleagues, departments, and external customers. Promote collaboration, understanding, and customer satisfaction through effective interpersonal skills and timely information sharing Champion continuous improvement across all aspects of the product development environment, including processes, equipment, and workflows, to enhance efficiency, quality, and innovation Training: This is a Level 3 Engineering and Manufacturing Support apprenticeship, delivered over a 3-year period The apprentice will attend the training centre, In-Comm Training, Telford, TF3 3AJ 2.5 days a week for the first 14 months of the apprenticeship Training Outcome: Full-time opportunity to progress and move within departments Continuation and progression to move on to HNC Level 4 Further training and development within the business Employer Description:Founded in 1976, the Epwin Group has changed significantly from its origins as one of the first PVC-U window fabrication businesses in the UK. In July 2014, the Epwin Group was listed on the London Stock Exchange AIM market starting a new era in its history. The Group has grown both organically and by acquisition to become the leading manufacturer of energy efficient and low maintenance building products for the Repair, Maintenance and Improvement, social housing and new build markets in the UK. The Group serves the trade, retail, new build and social housing sectors through a nationwide network of merchants, plastics stockists, window, door and conservatory manufacturers and installers. Our products are designed and manufactured in-house to suit the needs of our end-user markets and are sold under established and trusted brands. We have a wide product range to cater for all requirements and are constantly investing and innovating in new processes, products and services.Working Hours :Monday- Friday, 8.30am- 5.00pmSkills: Communication skills,Attention to detail,Number skills,Team working,Clean and tidy approach,Punctual and adaptable,Work on own initiative,Positive approach,Work driven ....Read more...
Human Resources Apprentice - University of Oxford NDORMS
General: Act as first point of contact for enquiries from employees, casual workers, line managers and the general public by telephone, email and face to face, answering straightforward questions or redirecting as appropriate Learn how to manage the HR inboxes, dealing with appropriate queries or directing emails to the HR Manager Learn how to use the University’s HR system, PeopleXD, to enter confidential, personal data, and assist with data entry into internal databases and spreadsheets, as well as processing recruitment exercises Develop skills and understanding that contribute to the development and continuous improvement of HR activities Assist with the delivery of projects across the HR team; working with different team members on a varied array of projects, liaising with colleagues across the department to gather information and support successful delivery Book meeting rooms and make administrative arrangements in support of HR team activities Run monthly staff in post and other People XD HR Reports Operations: Learn how to process visitor and access agreements, developing knowledge on the different visa routes that are applicable Learn how to use the Department’s casual worker system to enter confidential, personal data, and assist with data entry into internal spreadsheets Accurately maintain all confidential electronic and paper-based personnel files With support, prepare a wide range of written communications including; contracts, letters and wider communications. This could include drafting and updating information on the HR pages of the website, and helping to prepare training material. Edit job advertisements and job descriptions to ensure that they comply with University guidance and best practice Learn about casual worker and employee recruitment processes, assisting with the administration of recruitment exercises which will include; placing advertisements, generating letters to applicants and preparing short listing packs Assist with maintaining personnel files, ensuring accurate records are kept, that they are complete and up-to-date and in line with GDPR practices Book meeting rooms and make administrative arrangements in support of HR team activities Learn how to manage the recording and tracking of sickness absence and annual leave using TeamSeer Gather information for visa applications where necessary Assist with the compilation of data for HESA returns, HR Data returns and run ad hoc reports from the HR database when required Learn how to monitor end of probationary periods and visa expiry dates and highlight any issues to the HR Manager Recruitment: Work with recruiting managers to draft effective job descriptions and advertisements, following University guidance and adhering to relevant employment legislation Learn to prepare shortlisting and interview packs, make practical arrangements for remote, hybrid and in-person interviews and represent the NDORMS HR Team on recruitment panels Help ensure all recruitment paperwork and mandatory training is completed by panellists and that recruitment records are stored by the HR Team in compliance with GDPR and the relevant retention periods Draft feedback for unsuccessful candidates in line with HR guidance, taking steps to minimise the risk of legal challenge Draft offer paperwork for successful candidates and carry out pre-employment checks, maintaining regular contact with candidates and recruiting managers to ensure recruitment timelines are met Liaise with University- and departmental support teams to make practical new starter arrangements, including setting up University cards and IT access, and carry out HR inductions as required Training:Duration: 13 months practical training period, plus 6 months for End Point Assessment Delivery model: Work-based training with your employer Day release during term time (approximately 1 day a week for 1 year) Level 2 Functional Skills in maths and English (7 days at college for each, if required) Off the job training will count for at least 6 hours a week of an apprentice’s time at work Qualifications included: CIPD Level 3 Foundation Certificate in People Practice Level 3 HR Support Apprenticeship End Point Assessment: Consultative project Professional discussion Training Outcome: Over 80% of our apprentices continue with us in the role they have been trained for after their apprenticeship and that is just the start of their career Employer Description:We are the largest employer in Oxfordshire with around 16,000 staff working in and around Oxford in a huge range of roles. Our apprentices are never on their own and will benefit from a supportive environment working in collaboration with the rest of our committed team. You will also be supported by the central apprenticeship team and you will join our growing network of apprentices within the university. You will have the opportunity to become an apprenticeship ambassador for the University and region. We will provide you with a welcoming and inclusive workplace, offering support and development opportunities that will enable you to progress and do your best work. We recognise diversity as our strength, vital for innovation and creativity, and we aspire to build a truly diverse community, which values and respects every individual’s unique contribution.Working Hours :Monday - Friday, usually 9.00am - 5.00pm. You will have a 2 year fixed term contract of employment with the University of Oxford.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative,MS Excel, Outlook and Word,Discretion / confidentiality,Able to work flexibly ....Read more...
Business Development Manager - Cambridge
Business Development Manager - Cambridge Role Summary The Business Development Manager is responsible for delivering sales targets and overseeing the overall operation and profitability of the Business Development function. The role focuses on growing OneCall24’s market share through securing new packages, expanding the customer and candidate base, and strengthening the company’s presence within assigned geographic areas. This includes designing and implementing a strategic sales plan that supports business growth and positions the company competitively. The Business Development Manager is also responsible for hiring and training team members, setting and monitoring performance targets, adjusting strategies where necessary, and developing processes that effectively drive gross profit. Location Cambridge Duties & Responsibilities 1.Productivity and Performance Provide relevant and high-level input to the strategic plan, as needed. Work with the Director to run the strategic plan for each strategic area. Liaise with Business Development Colleagues to devise expansion strategies. Seek and implement ways to improve regional profit, grow the business and support with the management of risk. Devise plans to grow client base without compromising on margin. Analyse activity, package pipeline and awarded packages both weekly and monthly to ensure on track with the strategic plan. Identify and win packages in line with business strategy. Follow strategic initiatives to meet business objectives, in line with sales plans. Support the delivery of high-quality customer service across allocated regions by ensuring the CRM is effective, feeding back information to team. Support regional operations by: Being forthcoming with business process ideas Monitoring GP margins and worker pay rates Driving productivity through systems and processes Scrutinise your individual delivery linked to sales plans to ensure that we are operating above expectations set by the board Ensure e CRM is up to date with all active opportunities and maintain CRM to allow accurate forecasting. To be fully accountable to achieve the budgeted GP deliverable set for the area/s responsible for. Monitor and interpret MI data, as/if needed. 2.Leadership Promote OneCall24 Healthcare culture by: Creating a positive, productive environment that conforms to the company values. Drive the business forward by motivating and inspiring others to succeed. Work with the Director to build and manage an efficient team. 3.Integration Engage across different areas/departments of the business Build relationships within and across areas/departments 4.Process Improvement and Efficiency Continuously review own standards and processes to streamline and improve accuracy and efficiency of output. Work smarter, present new innovations to the BD team, harness modern technology, and adopt functional best practices to enhance the service delivery in rendering OneCall24 Healthcare more competitive. The focus is on optimising the functional delivery and effecting performance improvements. Candidate Type Experienced with working in home care setting Selling to ICB's Case managers and local authorities Reporting to: CCO Working hours: Mon-Fri 08:00 - 17:30 Salary: Ranging from £50 000 - £55 000 annually (Depending on experience) Benefits & perks: Commissions are strong Work from home No weekends Person specification Knowledge required Knowledge of Regulatory Governance, Risk and Controls Relevant regulatory knowledge Data Analysis and Interpretation Relevant software and systems knowledge Work skills required 1.Resilience Maintains performance and self-control under pressure or adversity. 2.Analytical Thinking Demonstrates the ability to comprehend a situation by breaking it down into its components and identifying key or underlying complex issues. 3.Attention to detail Achieves thoroughness and accuracy when accomplishing a task through concern for all the areas involved. 4.Business Acumen Demonstrates the ability to combine knowledge and skill informed by experience: knowledge about key business issues, the skill to apply that knowledge, and the confidence to take action informed by past experiences. 5.Decision Making Obtains information and identifies key issues and implications to make informed and objective decisions. 6.Achievement Orientation Strives to meet or exceed a standard of excellence, welcoming feedback, and continually seeking to improve. This competency also entails being able to balance one's own personal drive with the needs of the organisation. 7.Planning and organising Establishes a systematic course of action for oneself or others to ensure accomplishment of a specific objective. Determines priorities and allocates time and resources effectively. 8.Problem Solving Must be able to solve problems by analysing situations and apply critical thinking to resolve problems and decide on courses of action and implement the solutions developed to overcome problems and constraints. 9.Building Relationships Establish rapport with people easily, developing and maintaining a network of contacts that can provide information, help and access to others. 10.Integrity Always demonstrates honesty and truthfulness. 11.Customer Service Orientation Demonstrates concern for meeting internal and external customers needs in a manner that provides satisfaction for the customer within the resources that can be made available. 12.Valuing Diversity Creates an atmosphere of valuing and accepting others. Experience required 3+ years experience in Healthcare business development (Healthcare/Home care) CQC understanding ICB/local authorities Qualifications Tertiary education in Commerce, Business Administration, or equivalent industry expertise Business Unit: OneCall24 Healthcare Job Type: Full-Time ....Read more...
Business Development Manager - Reading
Business Development Manager - Reading Role Summary The Business Development Manager is responsible for delivering sales targets and overseeing the overall operation and profitability of the Business Development function. The role focuses on growing OneCall24’s market share through securing new packages, expanding the customer and candidate base, and strengthening the company’s presence within assigned geographic areas. This includes designing and implementing a strategic sales plan that supports business growth and positions the company competitively. The Business Development Manager is also responsible for hiring and training team members, setting and monitoring performance targets, adjusting strategies where necessary, and developing processes that effectively drive gross profit. Location Reading Duties & Responsibilities 1.Productivity and Performance Provide relevant and high-level input to the strategic plan, as needed. Work with the Director to run the strategic plan for each strategic area. Liaise with Business Development Colleagues to devise expansion strategies. Seek and implement ways to improve regional profit, grow the business and support with the management of risk. Devise plans to grow client base without compromising on margin. Analyse activity, package pipeline and awarded packages both weekly and monthly to ensure on track with the strategic plan. Identify and win packages in line with business strategy. Follow strategic initiatives to meet business objectives, in line with sales plans. Support the delivery of high-quality customer service across allocated regions by ensuring the CRM is effective, feeding back information to team. Support regional operations by: Being forthcoming with business process ideas Monitoring GP margins and worker pay rates Driving productivity through systems and processes Scrutinise your individual delivery linked to sales plans to ensure that we are operating above expectations set by the board Ensure e CRM is up to date with all active opportunities and maintain CRM to allow accurate forecasting. To be fully accountable to achieve the budgeted GP deliverable set for the area/s responsible for. Monitor and interpret MI data, as/if needed. 2.Leadership Promote OneCall24 Healthcare culture by: Creating a positive, productive environment that conforms to the company values. Drive the business forward by motivating and inspiring others to succeed. Work with the Director to build and manage an efficient team. 3.Integration Engage across different areas/departments of the business Build relationships within and across areas/departments 4.Process Improvement and Efficiency Continuously review own standards and processes to streamline and improve accuracy and efficiency of output. Work smarter, present new innovations to the BD team, harness modern technology, and adopt functional best practices to enhance the service delivery in rendering OneCall24 Healthcare more competitive. The focus is on optimising the functional delivery and effecting performance improvements. Candidate Type Experienced with working in home-care setting Selling to ICB's Case managers and local authorities Reporting to: CCO Working hours: Mon-Fri 08:00 - 17:30 Salary: Ranging from £50 000 - £55 000 annually (Depending on experience) Benefits & perks: Commissions are strong Work from home No weekends Person specification Knowledge required Knowledge of Regulatory Governance, Risk and Controls Relevant regulatory knowledge Data Analysis and Interpretation Relevant software and systems knowledge Work skills required 1.Resilience Maintains performance and self-control under pressure or adversity. 2.Analytical Thinking Demonstrates the ability to comprehend a situation by breaking it down into its components and identifying key or underlying complex issues. 3.Attention to detail Achieves thoroughness and accuracy when accomplishing a task through concern for all the areas involved. 4.Business Acumen Demonstrates the ability to combine knowledge and skill informed by experience: knowledge about key business issues, the skill to apply that knowledge, and the confidence to take action informed by past experiences. 5.Decision Making Obtains information and identifies key issues and implications to make informed and objective decisions. 6.Achievement Orientation Strives to meet or exceed a standard of excellence, welcoming feedback, and continually seeking to improve. This competency also entails being able to balance one's own personal drive with the needs of the organisation. 7.Planning and organising Establishes a systematic course of action for oneself or others to ensure accomplishment of a specific objective. Determines priorities and allocates time and resources effectively. 8.Problem Solving Must be able to solve problems by analysing situations and apply critical thinking to resolve problems and decide on courses of action and implement the solutions developed to overcome problems and constraints. 9.Building Relationships Establish rapport with people easily, developing and maintaining a network of contacts that can provide information, help and access to others. 10.Integrity Always demonstrates honesty and truthfulness. 11.Customer Service Orientation Demonstrates concern for meeting internal and external customers needs in a manner that provides satisfaction for the customer within the resources that can be made available. 12.Valuing Diversity Creates an atmosphere of valuing and accepting others. Experience required 3+ years experience in Healthcare business development (Healthcare/Home-care) CQC understanding ICB/local authorities Qualifications Tertiary education in Commerce, Business Administration, or equivalent industry expertise Business Unit: OneCall24 Healthcare Job Type: Full-Time ....Read more...
Business Development Manager - Hertfordshire
Business Development Manager - Hertfordshire Role Summary The Business Development Manager is responsible for delivering sales targets and overseeing the overall operation and profitability of the Business Development function. The role focuses on growing OneCall24’s market share through securing new packages, expanding the customer and candidate base, and strengthening the company’s presence within assigned geographic areas. This includes designing and implementing a strategic sales plan that supports business growth and positions the company competitively. The Business Development Manager is also responsible for hiring and training team members, setting and monitoring performance targets, adjusting strategies where necessary, and developing processes that effectively drive gross profit. Location Hertfordshire Duties & Responsibilities 1.Productivity and Performance Provide relevant and high-level input to the strategic plan, as needed. Work with the Director to run the strategic plan for each strategic area. Liaise with Business Development Colleagues to devise expansion strategies. Seek and implement ways to improve regional profit, grow the business and support with the management of risk. Devise plans to grow client base without compromising on margin. Analyse activity, package pipeline and awarded packages both weekly and monthly to ensure on track with the strategic plan. Identify and win packages in line with business strategy. Follow strategic initiatives to meet business objectives, in line with sales plans. Support the delivery of high-quality customer service across allocated regions by ensuring the CRM is effective, feeding back information to team. Support regional operations by: Being forthcoming with business process ideas Monitoring GP margins and worker pay rates Driving productivity through systems and processes Scrutinise your individual delivery linked to sales plans to ensure that we are operating above expectations set by the board Ensure e CRM is up to date with all active opportunities and maintain CRM to allow accurate forecasting. To be fully accountable to achieve the budgeted GP deliverable set for the area/s responsible for. Monitor and interpret MI data, as/if needed. 2.Leadership Promote OneCall24 Healthcare culture by: Creating a positive, productive environment that conforms to the company values. Drive the business forward by motivating and inspiring others to succeed. Work with the Director to build and manage an efficient team. 3.Integration Engage across different areas/departments of the business Build relationships within and across areas/departments 4.Process Improvement and Efficiency Continuously review own standards and processes to streamline and improve accuracy and efficiency of output. Work smarter, present new innovations to the BD team, harness modern technology, and adopt functional best practices to enhance the service delivery in rendering OneCall24 Healthcare more competitive. The focus is on optimising the functional delivery and effecting performance improvements. Candidate Type Experienced with working in home-care setting Selling to ICB's Case managers and local authorities Reporting to: CCO Working hours: Mon-Fri 08:00 - 17:30 Salary: Ranging from £50 000 - £55 000 annually (Depending on experience) Benefits & perks: Commissions are strong Work from home No weekends Person specification Knowledge required Knowledge of Regulatory Governance, Risk and Controls Relevant regulatory knowledge Data Analysis and Interpretation Relevant software and systems knowledge Work skills required 1.Resilience Maintains performance and self-control under pressure or adversity. 2.Analytical Thinking Demonstrates the ability to comprehend a situation by breaking it down into its components and identifying key or underlying complex issues. 3.Attention to detail Achieves thoroughness and accuracy when accomplishing a task through concern for all the areas involved. 4.Business Acumen Demonstrates the ability to combine knowledge and skill informed by experience: knowledge about key business issues, the skill to apply that knowledge, and the confidence to take action informed by past experiences. 5.Decision Making Obtains information and identifies key issues and implications to make informed and objective decisions. 6.Achievement Orientation Strives to meet or exceed a standard of excellence, welcoming feedback, and continually seeking to improve. This competency also entails being able to balance one's own personal drive with the needs of the organisation. 7.Planning and organising Establishes a systematic course of action for oneself or others to ensure accomplishment of a specific objective. Determines priorities and allocates time and resources effectively. 8.Problem Solving Must be able to solve problems by analysing situations and apply critical thinking to resolve problems and decide on courses of action and implement the solutions developed to overcome problems and constraints. 9.Building Relationships Establish rapport with people easily, developing and maintaining a network of contacts that can provide information, help and access to others. 10.Integrity Always demonstrates honesty and truthfulness. 11.Customer Service Orientation Demonstrates concern for meeting internal and external customers needs in a manner that provides satisfaction for the customer within the resources that can be made available. 12.Valuing Diversity Creates an atmosphere of valuing and accepting others. Experience required 3+ years experience in Healthcare business development (Healthcare/Home-care) CQC understanding ICB/local authorities Qualifications Tertiary education in Commerce, Business Administration, or equivalent industry expertise Business Unit: OneCall24 Healthcare Job Type: Full-Time ....Read more...