The Service department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty.
This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work.
Every day is different within the Service Department so the role will vary. Some duties on a day-to-day basis may include:
Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us
Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims
Teamwork: Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience
Promotion: Assisting with the sale of accessories and service plans
Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service.
We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:
Enthusiasm and willingness to learn
Teamwork
Strong communication
Customer Service
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship.Training:Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre.
Successful applicants must be prepared to travel to the Volkswagen Group National Learning Centre, in Milton Keynes, to complete their apprenticeship training. All training-related costs are fully covered as part of the programme, including travel, accommodation, and meals.
In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre.
This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications.
On successful completion of the one-year programme, you will receive the following:
Level 2 Customer Service Practitioner Standard
Brand specific certifications
Training Outcome:Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.
Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Customer Service Assistant is between £20,000 and £30,000, so it is worth considering the future opportunities beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes.Employer Description:Audi is an exceptional brand fuelled by a passion to create the ultimate customer experience, which is why we are looking to invest in apprentices who can help us achieve our ambitious plans. There's never been a better time to join us, as we continue to enjoy massive success and unprecedented growth in the prestige car market. We are looking for the next generation of exceptional people to become part of our team and help us to delight our customersWorking Hours :Monday- Friday. 0830- 1730.
Possibility of Saturday workings and / or shifts.
Working week will be confirmed on application.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working....Read more...
The Service department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty.
This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work.
Every day is different within the Service Department so the role will vary. Some duties on a day-to-day basis may include:
Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us
Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims
Teamwork: Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience
Promotion: Assisting with the sale of accessories and service plans
Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service.
We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:
Enthusiasm and willingness to learn
Teamwork
Strong communication
Customer Service
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship.Training:Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre.
Successful applicants must be prepared to travel to the Volkswagen Group National Learning Centre, in Milton Keynes, to complete their apprenticeship training. All training-related costs are fully covered as part of the programme, including travel, accommodation, and meals. In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre.
This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications.
On successful completion of the one-year programme, you will receive the following:
Level 2 Customer Service Practitioner Standard
Brand specific certifications
Training Outcome:Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.
Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Customer Service Assistant is between £20,000 and £30,000, so it is worth considering the future opportunities beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes. Employer Description:ŠKODA is driven by something different. What are you driven by? We are looking for ambitious, dynamic, and enthusiastic people to join our apprenticeship programme. If you are customer focused, forward thinking and want to learn, then we can give you the life and technical skills you need to be part of our team. Working Hours :Monday - Friday, 08.30 - 17.30.
Possibility of Saturday workings and / or shifts.
Working week will be confirmed on application.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
This is an exciting opportunity for someone looking to launch a career in IT. As an IT Apprentice at Boundary Oak School, you will work alongside our experienced IT team, gaining hands-on experience supporting staff, pupils and the school’s digital infrastructure. You will be enroled on the Level 3 Information Communications Technician apprenticeship with Leep Talent, attending workshops and working towards nationally recognised qualifications including Azure Fundamentals (AZ-900) and Microsoft Security, Compliance & Identity Fundamentals (SC-900).
The role offers full exposure to a broad range of IT duties, from helpdesk support to networking, security and cloud technologies — all within a busy and rewarding school environment.
IT Support & Helpdesk
Provide first-line technical support to staff and pupils through a range of communication channels, including in-person, email and phone.
Log, diagnose and resolve ICT faults using structured troubleshooting methodologies and tools.
Escalate issues appropriately and maintain clear documentation and audit trails throughout.
Address IT issues by prioritising them in line with service level agreements.
Hardware & Software
Install, configure and maintain hardware and software, including mobile devices, printers, projectors, scanners, cameras and AV equipment.
Support the rollout of new systems, applications and hardware upgrades across the school.
Apply appropriate testing methodologies to hardware, software and cabling assets.
Carry out preventative maintenance to reduce the incidence of faults.
Networking & Infrastructure
Complete cabling tasks including coaxial, copper and fibre connections.
Support the configuration and maintenance of network devices, switches and routers.
Learn virtualisation of servers, applications and networks.
Deliver network tasks with a focus on security, mitigating and defending against risks.
Security & Compliance
Apply appropriate security policies to all ICT tasks in line with school and organisational requirements.
Administer security access, user permissions and account management, including password resets, escalating as required.
Interpret technical specifications relevant to the ICT task in hand.
Stakeholder Communication
Communicate clearly with all levels of stakeholders — from pupils to senior leadership — guiding them through steps to resolve issues or set up systems.
Manage expectations and escalation professionally, keeping users informed of progress.
Professional Development
Actively engage with the Leep Talent apprenticeship programme, attending all scheduled workshops and completing required coursework.
Practise continuous self-directed learning to stay up to date with technological developments.
Participate in regular 121 reviews with your line manager and Leep Talent development coach (every 8 weeks).
Work towards and sit the AZ-900 and SC-900 Microsoft certification exams included in the programme.
Training:
ICT (Information Communications Technician) Level 3 Apprenticeship Standard.
You will also receive full training and support from the Just IT apprenticeship team to increase your skills.
Your training will include gaining a Level 3 IT qualification. Training schedule has yet to be agreed.
Training Outcome:Tech and digital professionals in London earn an average salary of £52,500 per year, so this apprenticeship could be the start of a very promising and profitable career.Employer Description:Boundary Oak School is an independent day and boarding school set in beautiful grounds in Fareham, Hampshire. We are committed to providing an outstanding educational experience for our pupils and a supportive, dynamic environment for our staff. Our IT infrastructure underpins teaching, learning and administration across the school, and we are now seeking a motivated individual to join our IT team as an Apprentice.Working Hours :Monday - Friday (8:00am - 4:00pm).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience,Motivated,Hardware and Software,Tech Savvy,Passion for IT,Troubleshooting,Can do attitude....Read more...
Supporting the SHEQ team with day-to-day administrative tasks
Updating and maintaining records within internal systems
Assisting with monthly reporting and basic data analysis
Recording information relating to incidents, inspections, and training
Helping to prepare and format documents, presentations, and reports
Responding to internal enquiries via email and telephone
Booking and organising training sessions and maintaining training records
Taking meeting notes and tracking actions
Assisting with audits and compliance documentation
Training:This apprenticeship offers a structured 12‑month learning journey, combining practical workplace experience with a Level 3 Business Administration qualification. You’ll develop core business skills including communication, organisation, IT systems, and stakeholder management, while gaining knowledge in areas such as finance, project management, compliance, and data protection.
Throughout the programme, you’ll build confidence in planning, reporting, and continuous improvement, with dedicated support to prepare you for your End Point Assessment.
Blended approach to delivery which could include webinars, face-to-face, Teams, telephone and online learning.Training Outcome:
A permananet role in the SHEQ team
There are progression & developement opportunities across the Group
Employer Description:DEXIS in the UK is represented by an interconnected network of established companies servicing a wide range of industry sectors with their engineering components, consumables, personal protective equipment, and related support services.
The largest of those being HAYLEY DEXIS with a history spanning five decades and over 50 branches across the UK. HAYLEY 247 DEXIS offering round the clock reactive, planned, and predictive maintenance services. To WMH TRANSMISSIONS DEXIS, specialising in linear bearing solutions and the latest collaborative robot technologies. Through to LAMOND & MURRAY DEXIS with a pedigree spanning over 100 years of gear manufacture. In all a partnership of interconnecting business that creates a unique product and service offer in the UK industrial supply sector.
The strategy of DEXIS in the UK is to focus on delivering value for customers, by continuing to facilitate innovation and product availability from leading manufacturers, empowering our people to drive forward unrivalled customer service, and retain the best people in the industry to deliver on our promises. Working Hours :Monday to Friday
8.30am- 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills,Team working....Read more...
The role will involve learning about and starting to create marketing campaigns working with colleagues across the following areas:
Creating and posting engaging content on relevant social media accounts to B2B and B2C audiences
Interacting in real time with customers through digital tools such as Discord and Twitch
Monitoring social media & website metrics including SEO performance
Maintain content on Wordpress sites and in-house systems
Use of mailing list tools, e.g. Mailchimp
Attendance at EPIC.LAN and client events to capture live coverage and wider event support as required
Support the organisation of and attendance at marketing outreach events (e.g. local events or industry events)
Support with the creation of content such as case studies and press releases
Assisting with incoming enquiries through digital platforms
Measure and evaluate the success of marketing activities
Keep up to speed with current marketing best practices and new ideas
Reflect the EPIC.LAN brand in all internal and external communications
Undertake any other duties and in line with the responsibilities of the post
Training:
Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team
Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects
Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme
Training Outcome:To remain and grow with the business after the successful completion of the apprenticeship.Employer Description: EPIC.LAN has been running community gaming and esports events since 2003. Over that time, we have built up our expertise and equipment stock to become one of the leading event support providers for gaming and esports in the UK. You will often see us working behind the scenes at some of the UK’s biggest gaming events, providing support across network infrastructure, custom software solutions, production and streaming, as well as game administration teams.Working Hours :Monday to Friday, in normal office hours.
Flexible working options -subject to events.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Social media user knowledge,PC & mobile tech user,Basic design (Adobe/Canva),Passion for gaming/esports....Read more...
Provide first-line technical support to users via telephone, email and helpdesk system
Log, prioritise, and manage support tickets, ensuring they are resolved within agreed service levels
Troubleshoot hardware, software, and basic network issues, escalating more complex problems where necessary
Assist with the installation, configuration and maintenance of IT equipment, including laptops, desktops, printers and mobile devices
Support user account administration (e.g. password resets, access permissions, onboarding/offboarding tasks)
Maintain accurate documentation of incidents, resolutions and IT procedures
Assist with routine system maintenance, updates and security checks
Contribute to IT projects and system improvements
Ensure company IT policies, security standards, and data protection practices are followed
Maintain the IT asset registers and track IT equipment inventory
Create and update user guides and/or knowledge base articles
Training:
Apprentice will attend college one day a week
Training Outcome:
A permanent position may be available for the right candidate following successful completion of the apprenticeship
Employer Description:Briar Chemicals has in excess of 70 years of chemical manufacturing heritage and an established reputation for excellence, through continuous improvement, dependability, social & environmental responsibility.
Key highlights of the Briar business
Technical leader in the development and contract manufacturing of some of the world’s most complex chemistry
Established site in excess of 100 acres in Norwich, Norfolk
Dedicated site for product formulation and packaging
Experienced global exporter
Our vision is to cultivate innovative and sustainable solutions through partnerships: meeting the changing needs of a diverse planet.
We have around 250 permanent employees and we invest in our people as believe that they are our greatest asset. We’ll give you freedom to bring your whole self to work and we welcome people who mirror our values. Join a team where our core values of Safety, Integrity, Teamwork and Engagement define who we are, how we work, and what we aspire to be as an organisation.Working Hours :Monday to Friday, Approximately 08:00- 16:15.
The Company operates a flexitime system so start and finish times may vary according to business and personal needs.
Minimum 30 minutes unpaid lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Reliable timekeeping,Professional attitude,Interest in IT and technology....Read more...
As our new apprentice, you will learn our administrative processes to allow you to offer support to different business functions. You will be fully trained and supported to learn about MJ Wilson Group, which will allow you to progress within the organisation.
Your duties will include:
Filing purchase orders, acknowledgements and proof of deliveries
Managing the non-conformance report system
Manage the training matrix and organisation of refresher courses
All aspects of general administration including providing administrative support to other team members
Data entry and storing information correctly in line with GDPR
Processing orders and generating relevant documentation when requested
Preparing test certification
Generating bolt-cutting sheets
Training:Business Administrator Level 3.
All delivery for this apprenticeship will take place within your place of work. A dedicated Vocational Trainer will visit on average once every 4 weeks, to establish a personal learning and development plan, outlining a schedule of training activities and business objectives.
You will complete a mixture of on and off the job training, including workshops, face to face training and working towards creating a portfolio of relevant practical evidence. You’ll also be supported by your colleagues at all times and will have a full induction.
You will have a review every 8-12 weeks with your Line Manager and Trainer to discuss your progress.Training Outcome:The MJ Wilson Group Apprentice Programme provides a fantastic opportunity for apprentices to build a strong foundation of capability that will lead to a permanent job role, and possible internal progression. Employer Description:Established in 1972, the MJ Wilson Group is a leading supplier of process instrumentation, valves and controls, pipeline products, stud bolts, fixings and engineering consumables across the UK and Europe through its national branch network. We partner with and represent leading instrumentation manufacturers, while offering extensive in-house production capabilities, system integration and service facilities. Everything we do is driven by our five core values: consistency, safety, value, efficiency and partnership, which are embedded in the technical advice, customised process solutions and ongoing customer support we provide.Working Hours :Monday to Friday, 08.00 - 17.00 with a 1-hour lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Reliable timekeeping,Excellent attendance,Confident communication skills,Friendly and approachable,Willing to learn....Read more...
The Service department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty.
This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work.
Every day is different within the Service Department so the role will vary. Some duties on a day-to-day basis may include:
Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us
Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims
Teamwork: Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience
Promotion: Assisting with the sale of accessories and service plans
Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service.
We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application:
Enthusiasm and willingness to learn
Teamwork
Strong communication
Customer service
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long-term career, with excellent earning and progression opportunities once you complete your apprenticeship. Training:Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre.
Successful applicants must be prepared to travel to the Volkswagen Group National Learning Centre, in Milton Keynes, to complete their apprenticeship training. All training-related costs are fully covered as part of the programme, including travel, accommodation, and meals. In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre.
This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications.
On successful completion of the one-year programme, you will receive the following:
Level 2 Customer Service Practitioner Standard
Brand specific certifications
Training Outcome:Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.
Once your apprenticeship is complete, you will continue your learning journey, and you will have the opportunity drive your career forward.
Once qualified, the earning potential for a Customer Service Assistant is between £20,000 and £30,000, so it is worth considering the future opportunities beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes. Employer Description:Throughout Volkswagen we have a rigorous commitment to quality and excellence. Our products are highly acclaimed, our processes for distribution and support services are world class and we have some of the most technologically advanced resources in any industry. The Volkswagen Apprenticeship Programme is designed to train and develop apprentices to keep pace with advancing technology and high levels of customer service. This is an exciting and challenging opportunity to receive formal qualifications through extensive product training whilst in full-time employment at one of our retailers. Working Hours :Monday- Friday, 08:30- 17:30.
Possibility of Saturday workings and/or shifts.
Working week will be confirmed on application.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
The Service department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty.
This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work.
Every day is different within the Service Department, so the role will vary. Some duties on a day-to-day basis may include:
Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us
Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims
Teamwork: Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience
Promotion: Assisting with the sale of accessories and service plans
Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service.
We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application:
Enthusiasm and willingness to learn
Teamwork
Strong communication
Customer service
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long-term career, with excellent earning and progression opportunities once you complete your apprenticeship. Training:Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre.
Successful applicants must be prepared to travel to the Volkswagen Group National Learning Centre in Milton Keynes to complete their apprenticeship training. All training-related costs are fully covered as part of the programme, including travel, accommodation, and meals. In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre.
This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications.
On successful completion of the one-year programme, you will receive the following:
Level 2 Customer Service Practitioner Standard
Brand specific certifications
Training Outcome:Volkswagen Group (VWG) is one of the UK’s largest car retailers, encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.
Once your apprenticeship is complete, you will continue your learning journey, and you will have the opportunity to drive your career forward.
Once qualified, the earning potential for a Customer Service Assistant is between £20,000 and £30,000, so it is worth considering the future opportunities beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes. Employer Description:Throughout Volkswagen we have a rigorous commitment to quality and excellence. Our products are highly acclaimed, our processes for distribution and support services are world class and we have some of the most technologically advanced resources in any industry. The Volkswagen Apprenticeship Programme is designed to train and develop apprentices to keep pace with advancing technology and high levels of customer service. This is an exciting and challenging opportunity to receive formal qualifications through extensive product training whilst in full-time employment at one of our retailers. Working Hours :Monday- Friday, 08:30- 17:30.
Possibility of Saturday workings and/or shifts.
Working week will be confirmed on application.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
HR Duties - Support and Transactional
Act as first point of contact for enquiries from employees, line managers and the general public by telephone, email and face to face, answering straightforward questions on the administration of HR processes or recruitment campaigns or redirecting queries as appropriate
Provide administrative support for the HR team
Record staff sickness leave, annual leave, end of probationary periods and annual PDR dates and highlight any issues
Take ownership of the University cards system within the department, creating cards for new starters and extending cards for current department members as required
Assist the HR Administrators and HR Operations Manager with the administration of recruitment exercises which will include; editing job advertisements and job descriptions to ensure that they comply with University guidance and best practice, placing advertisements, gathering information for visa applications where necessary, generating letters to applicants, and preparing shortlisting packs
Coordinate interview arrangements, ensuring facilities have been arranged, candidates contacted and any assistance provided, and interview packs have been prepared.
Conduct new starter checks, prepare standard letters of appointment, contracts, and visitor agreements
Plan inductions for new staff members or visitors
HR Duties- Compliance:
Accurately maintain all confidential personnel files in accordance with GDPR and Information Security policies
Attend appropriate training on HR systems and procedures
Reception Duties and Supporting the Office Manager:
The Reception area in NDWRH handles a range of different enquiries from staff and visitors (by phone, email or in person) and provides a number of different services for the department. You will support the Office Manager by learning to:
Respond to internal and external enquiries made by telephone, email and in-person in a helpful and professional manner, and redirect them as appropriate
Welcome and assist visitors to the department
Assist the Office Manager with organising IT equipment and desk space for new starters
Distribute post
Handle delivery and collection of parcels, ensuring that relevant staff are notified
Meetings and Events:
Book out meeting rooms and the lecture theatre as requested
Assist with the organisation and running of internal and external events, as required
Take minutes at meetings as required
Other administration support may include:
Assisting with the delivery of projects across the HR team; working with different team members on a varied array of projects, liaising with colleagues across the department to gather information and support successful delivery
Note-taking and coordination of suitable working groups
Undertaking any additional tasks that fall within your competency as directed, and complete mandatory training, as required by the University, Division and Department.
Training:Duration:
13 months practical training period, plus 6 months for End Point Assessment
Delivery model:
Work-based training with your employer
Day release during term time (approximately 1 day a week for 1 year)
Level 2 Functional Skills in maths and English (7 days at college for each, if required)
Off the job training will count for at least 6 hours a week of an apprentice’s time at work
Qualifications included:
CIPD Level 3 Foundation Certificate in People Practice
Level 3 HR Support Apprenticeship
End Point Assessment:
Consultative project
Professional discussion
Training Outcome:
Over 80% of our apprentices continue with us in the role they have been trained for after their apprenticeship and that is just the start of their career
Employer Description:We are the largest employer in Oxfordshire with around 16,000 staff working in and around Oxford in a huge range of roles.
Our apprentices are never on their own and will benefit from a supportive environment working in collaboration with the rest of our committed team. You will also be supported by the central apprenticeship team and you will join our growing network of apprentices within the university. You will have the opportunity to become an apprenticeship ambassador for the University and region.
We will provide you with a welcoming and inclusive workplace, offering support and development opportunities that will enable you to progress and do your best work. We recognise diversity as our strength, vital for innovation and creativity, and we aspire to build a truly diverse community, which values and respects every individual’s unique contribution.Working Hours :Monday- Friday, office hours. Work will be mostly on-site between the two main buildings (John Radcliffe Hospital and Radcliffe Observatory Quarter) with one day per week working remotely.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative,MS Excel, Outlook and Word,Discretion / confidentiality,Able to manage workload,Accuracy,Proactive,Willingness,Interest in HR career....Read more...
Maintain accurate employee records and HR systems
Support onboarding and induction processes for new starters
Assist with preparing contracts, letters and HR documentation
Monitor shared HR inbox and respond to basic queries
Collating information for payroll such as new staff details, leavers, absences and holidays
Support onboarding, probation tracking and leaver processes
Assist the HR Team in producing contractual documentation for all employment changes.
Maintain absence and holiday records
Provide administrative support for ER cases (e.g. note-taking, meeting coordination)
Prepare documentation for investigations, disciplinary and grievance processes (under supervision)
Support HR initiatives such as engagement surveys, focus groups or policy updates
Contribute to process improvements and administrative efficiencies
Carry out ad hoc compliance audits of the HR database and systems
Training:Apprentices will be completing their qualification at McLaren Head Offices in Canary Wharf and are required to attend college once a week.
Apprentices are only required to complete functional skills maths and English if they have not met the initial A* - C grade (4 - 9) entry requirements on to the programme.
Once our successful candidate completes their programme they will have achieved an Apprenticeship qualification in Business Administration Level 3, and will progress into the HR Support Level 3 apprenticeship.Training Outcome:You will join the McLaren Apprenticeship Programme where you will network and build relationships with other Apprentices across the company, giving you a broader scope of the business while working towards a interpersonal/communication skills curriculum.
You will have the option to progress to a higher level apprenticeship to further enhance your knowledge and understanding and gain a higher level qualification.
Be able to join our Professional Chartership Support Programme and work towards gaining professional chartership and gain ongoing support for your continuous professional development (CPD).Employer Description:McLaren Construction specialises in delivering high-quality building projects across a diverse range ofsectors. From healthcare and education to commercial, residential, and retail, we provide end-to-endconstruction solutions tailored to meet the unique needs of each customer and the communities thesebuildings serve.Founded in 2001 with a clear purpose to be a trusted true build partner. We are privately owned, agile, andinnovative – and our can-do culture means we achieve sustainable growth year-on-year.Working Hours :Monday to Friday, 8.00am to 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative....Read more...
Reception cover for 2 hours a day, answering phone calls, taking messages and connecting calls to other departments
Undertake administrative tasks, such as photocopying, fax transmissions, processing mail, maintaining filing systems, archives and resource libraries and updating information
Use of Microsoft applications such as Outlook, Word, Excel, SharePoint and Forms
Produce correspondence and reports from written documents
Learn to accurately input data into computerised systems, databases and spreadsheets and process and retrieve data as necessary
Liaise with staff, clients, and other agencies, to share information where appropriate, ensuring that academy procedures are properly followed
Minute, produce and distribute accurate records of meetings
Assist with the administration of financial processes, including collection and distributions of monies and banking, processing invoices, arranging countersignature and payments
Order and maintain stocks of relevant stationery and forms, with the agreement of the Business Manager
Learn to provide support to individual managers as required, including diary management, travel planning, arranging and supporting events and arranging and servicing meetings
Learn to contribute to the organisation of an event
Learn how to develop a presentation
Learn how to answer and resolve an issue for staff, students or other stakeholders
Learn data protection regulation and contribute to processing procedures within the academy
Build and maintain positive relationships with all stakeholders
Training:
Business Administrator Level 3 Apprenticeship Standard
Training Outcome:Opportunities for development.Employer Description:Ark Charter Academy is a happy and vibrant school located minutes away from the seafront. We believe that every young person should feel a sense of belonging to our school community and enjoy their learning.
We inspire and support our students so they can become the very best they can in every single way. With love and care, we develop motivation both inside and outside the classroom, encouraging an appetite for learning in a safe and stimulating Christian environment. We want our students to become the leaders and game-changers of the future. To achieve this, we offer an academic curriculum that strives to expose all pupils to the richness of education, allowing them to experience a diversity of subjects during their time with us. We believe every child is entitled to disruption-free learning and pride ourselves on creating a learning environment that is calm and focused.
Our teachers and support staff work hard every day to inspire each and every student to develop skills which will help them to achieve their full potential. We pride ourselves in recognising hard work and rewarding it accordingly, providing opportunities for professional and personal growth in the academy and across the wider Ark network.Working Hours :Monday - Friday 8.00am - 4.00pm (Term time only - 39 weeks).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Team working,Non judgemental,Patience....Read more...
The successful candidate, who will be reporting to the department line supervisor/manager, will be dealing with import shipments and import customer services, for general accounts and larger key account customers.
The person will work as a part of the import team and arrange shipments from Scandinavia to UK based customers, by use of the existing DSV road-freight and distribution network across Scandinavia, along with internal UK distribution and warehousing departments.
The role will involve communicating with the local DSV depots across the UK and Scandinavia to ensure deliveries are done in accordance with our customers’ requirements. There will also be a degree of customer services involved with direct communication to the customer(s).
Additionally, there will be various other ad hoc administrational tasks such as POD handling and following up on customer enquiries/questions.
Duties will include:
Communicate effectively in a professional manner with customers to ensure their traffic requirements are fulfilled in line with their booking instructions
Receive bookings from UK importers either via our online booking platform or by e-mail
Contact delivery UK places to book in deliveries.
Instructing UK Warehouse and Distribution teams for loading/offloading of cargo to vehicles using our Transport Management System
Liaise with other DSV offices in the UK and abroad, reporting any discrepancies or specific requirements
Ensure legislative compliance in all areas
Ensure that the company operates within all agreed operational procedures, and within statutory requirements including the provision and maintenance of a safe working environment.
Perform and correctly implement General Administration, e.g. invoicing, filing, queries, claims, POD handling
Communicate efficiently and effectively with internal and external customers, suppliers, and other offices, as required by operational procedures
*New applicants who meet the entry requirements of the role will be contacted by the Apprentice Employment Agency team to discuss your application and the apprenticeship in further detail. Please ensure you provide up to date contact details and check your junk in case of redirected emails.
Failure to respond to communications will result in your application being withdrawn.Training:
Seetec will deliver this apprenticeship in the workplace
You will have a dedicated assessor who will provide guidance and monitor progress throughout
You will have access to an online portfolio to allow you to monitor your progress and log work completed
Training Outcome:
On completion of the apprenticeship, successful candidates could secure a role in a successful, dynamic company
Employer Description:DSV is one of the very best performing companies in the transport and logistics industry. 45,000 employees in more than 80 countries work passionately to deliver great customer services and high-quality services - as part of the operation or in a variety of supporting roles. If you have drive and talent and enjoy responsibility, we’ll give you the support you need to explore your potential and forward your career.Working Hours :Monday- Friday, 9.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty.
Every day is different within the Service Department so the role will vary. Some duties on a day-to-day basis may include:
Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us
Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims
Teamwork: Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience
Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service.
We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:
Enthusiasm and willingness to learn
Teamwork
Strong communication
Customer Service
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career.Training:Training will be delivered on site within the retailer.
On successful completion of the one-year programme, you will receive the following:
Level 2 Customer Service Practitioner Standard
Training Outcome:Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Some of our apprentices have gone on to become team leaders and managers within the retail network. Employer Description:Everything we do starts with people. Our purpose is to provide freedom to move, in a personal, sustainable and safe way. We are committed to simplifying our customers’ lives by offering better technology solutions that improve their impact on the world and bringing the most advanced mobility innovations to protect them, their loved ones and the people around them. Volvo Cars’ continued success is the result of a collaborative, diverse, and inclusive working environment. The people of Volvo Cars are committed to making a difference in our world. Today, we are one of the most well-known and respected car brands, with over 40,000 employees across the globe. We believe in bringing out the best in each other and harnessing the true power of people. At Volvo Cars your career is designed around your talents and aspirations so you can reach your full potential. Working Hours :Monday - Friday, 08.30 - 17.30.
Possibility of Saturday workings and / or shifts.
Working week will be confirmed on application.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Working alongside our experienced central team and school-based technicians, you will assist in delivering day-to-day IT support, responding to helpdesk requests, and supporting users across a range of devices and systems commonly used in Primary settings. You will also contribute to service improvements and develop your skills in line with best practice and national standards.
Main Duties and Responsibilities:
Provide first-line IT support to staff across five primary schools within the trust, both remotely and through on-site visits
Support teaching and administrative staff with day-to-day IT issues, ensuring minimal disruption to learning and school operations
Provide support to the central IT team, assisting with shared systems, services and trust-wide initiatives
Provide occasional support to other schools within the trust as required
Technical Support:
Assist in the setup, maintenance and troubleshooting of:
Windows-based desktops and laptops
Tablets and other mobile devices
Printers and peripherals
Support classroom technology, including interactive whiteboards and display panels
Provide support for VoIP telephone systems, including user setup and basic fault resolution.
Systems & Cloud Services:
Support and maintain cloud-based platforms and services, including:
Web filtering and safeguarding systems
Cloud identity and access systems (e.g. account login issues)
File storage and collaboration tools
Perform basic user administration tasks, including account creation, password resets and permissions management
Networking & Infrastructure:
Assist with basic network support, including:
Wired and wireless connectivity issues
Device network configuration
Reporting faults to senior staff or third parties
Helpdesk & Customer Service:
Log, monitor and update incidents using the trust’s IT helpdesk system, ensuring accurate records and timely resolution
Communicate clearly with users of varying technical ability, providing excellent customer service at all times
Escalate complex issues to senior IT staff in line with procedures
Deployment & Maintenance:
Assist with installation, configuration and deployment of new devices and software
Support routine maintenance tasks and updates across school systems
Help with IT projects such as device rollouts, upgrades and system improvements
Security, Safeguarding & Compliance:
Follow all IT security policies, safeguarding requirements and GDPR / data protection standards
Support the safe use of technology in schools, including awareness of filtering and monitoring systems
Working Across Schools:
Travel between school sites to provide on-site technical support as required
Build positive relationships with staff across multiple locations
Health and Safety:
Liaise with premises staff and specialist contractors to ensure the safety of any IT works particularly the safe management of asbestos, working at height and electrical risks
Ensure that equipment is installed in line with relevant health and safety guidance and policies
Conduct & Professional Development:
Understand the role of safeguarding within the context of IT in schools and the wider context across the trust
Training:
Expected duration: 17 months
Apprenticeship level: Level 3
Programme: Information Communications Technician
During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment / training and online learning working towards completing the Information Communications Technician Standard.
The training covers the following core occupational duties: https://skillsengland.education.gov.uk/apprenticeships/st0973-v1-2 Training Outcome:This is an excellent opportunity for someone looking to start a career in IT, gaining practical experience in troubleshooting, device setup, supporting classroom technology, and maintaining systems, while working towards a recognised Level 3 qualification.
Develop skills in:
Troubleshooting and fault finding
IT systems and infrastructure
Customer service and communication
Basic networking and security principles
Attend training, complete coursework and maintain evidence required for the apprenticeship.
Apply learning in the workplace to improve service delivery and technical capability. Employer Description:At BEP, we are committed to providing a consistent, reliable, and effective IT support service that enables both staff and pupils to access exceptional learning opportunities. This role will provide hands-on experience working within Primary school environments, helping support teaching and learning through technology. For an informal discussion about the post, please contact Matt Norman via ‘normanm@bep.ac’
Special Factors:This role will involve regular travel to schools within the Trust (and new ones that may join in the future). The reimbursement of travel costs to schools, other than the location of the central Trust office, will be as per the Trust’s travel policy. A valid driving licence and access to a vehicle (including business use insurance) is essential for the role. This job description sets out the duties and responsibilities of the post at the time when it was drawn up. Such duties and responsibilities may vary from time to time without changing the general character of the duties or the level of responsibility entailed. The Trust seeks to promote the employment of disabled people and will make any adjustments considered reasonable to the above duties under the terms of the Equality Act 2010 to accommodate a suitable disabled person. As this post meets the requirements in respect of exempted questions under the Rehabilitation of Offenders Act 1974, all applicants who are offered employment will be subject to an Enhanced Disclosure and Barring Service Check (DBS) before the appointment is confirmed. This will include details of ALL cautions, reprimands or final warnings as well as convictions, whether “spent” or “unspent”. Criminal convictions will only be taken into account when they are relevant to the post. Working Hours :Typically, Monday - Friday 8.30am - 4.30pm, there may be some flexibility and a working pattern will be agreed with the post-holder on appointment.Skills: Communication skills,IT skills,Customer care skills,Problem solving skills,Team working,Eager to learn,Positive and confident,Approachable,Genuine interest in IT....Read more...
To be responsible for undertaking a wide range of administrative duties and the provision of administrative support to the multidisciplinary team.
Duties can include but are not limited to:
Supporting the administration, secretarial and receptionist teams with booking appointments, processing of information (electronic and hard copy) in a timely manner and in accordance with current policies
Support staff with the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers
Core Administrative Duties:
To deal with daily post in and post out
Make trips to the post office and Bank
Prepare Carer’s passports
Arrange patient’s on-line access
Be familiar with and proficient in communicating by e-mail
Monitor and action emails received on the generic email
Be proficient in the use of the photocopier, franking machine and other office equipment
Monitor invoices and prepare for payment. Send remittance advice after payments have been made
Monitor invoices folder and check if payments have been received
Update petty cash spreadsheet weekly for end of month submission
Obtain pathology and other test results when requested by a doctor or nurse
Scanning clinical letters, attaching to patients notes on computer, logging any diagnosis and distributing them to the appropriate doctor
Answer the phone and take down messages from external and internal calls and deal as appropriate
Prepare PPA for monthly submission
Logging cheques on the computer, filling the pay in slip and prepare for banking
Chasing patients’ hospital appointments and clinic letters
Inviting patients to planned clinics
Undertake other duties when staff on leave
Provide support to the Management team and Practice Manager
Role of Conduct:
Maintain patient confidentiality at all times
Maintain professional behaviour
Adhere to all Practice Protocols and Staff Handbook
Polite and respectful
Essential Training:
Basic Life Support training provided by the GP Surgery
All mandatory training
Education / Professional Development:
Participate with in-house staff annual appraisals
Participate in any mandatory or additional training
Participate in Practice Development Plan
Attend Practice Staff Meetings and contribute to Practice Development
Personnel:
To act at all times in the best interest of the surgery, staff and patients
To adhere to the Health and Safety at Work Act 1974
To participate in DBS checks (Disclosure Barring Service)
Training:Apprentices will be required to attend college at least x1 day per week either at Uxbridge, Harrow or Hayes Campus completing necessary mandatory training and units associated with the apprenticeship.
The apprentice will be required to complete:
Work towards gaining a full Qualification
Employment Rights and Responsibilities
Skills, Knowledge, and Behaviours
Standard and End Point Assessment
Functional Skills in English, Maths, and ICT (if required)
Other training will be provided by the employer as required to enable the fulfilment of the job role.Training Outcome:Upon successful completion of the apprenticeship could lead to being offered a permanent position at the practice.Employer Description:Enderley Road Medical Centre is a GP Practice that has a registered population of 12,600 patients with 5 partners, 3 salaried GPs as well as an extensive clinical team supported by a large team of receptionists and administrators. The practice is also an established training practice and is part of the Healthsense Primary Care Network (PCN).Working Hours :Monday - Friday (Times to be confirmed).Skills: Communication skills,Organisation skills,IT skills,Customer care skills,Administrative skills,Team working,Attention to detail,Non judgemental....Read more...
We have an exciting opportunity for you to join the University of Oxford as Apprentice Finance and Accounting Technician within the world-leading Mathematical Institute.
You will gain skills and experience both in the workplace, and through the completion of a course of study. Appropriate objectives will be set during the course of the Apprenticeship. This is a general Finance role, which means that you will have the opportunity to learn how to complete a wide range of Finance administration.
The Apprentice Finance and Accounting Technician will provide essential support to the Finance team:
Learn to carry out general office duties including managing emails and calendars, filing, and dealing with finance enquiries via email, face to face and over the phone/MS Teams
Learn how to use the University’s Finance system, Oracle, to enter confidential, financial data, raise purchase orders on a daily basis and assist with data entry into internal databases and spreadsheets
With support, prepare any necessary financial documentation, including general ledger journals with a full audit trail. This could also involve drafting and updating information on the Finance pages of the website, and helping to prepare training material
Learn about financial process, including the petty cash process and the process for raising Internal and External sales invoices according to University procedures
Assist with maintaining finance records, ensuring accurate physical and electronic records are kept and that they are complete and up-to-date
Assist with preparing reports for month end reporting and reviewing the open purchase orders and closed for receiving purchase orders report on a regular basis
Assist with the delivery of projects across the Finance team; working with different team members on a varied array of projects, liaising with colleagues across the department to gather information and support successful delivery
Learn how to provide basic advice on financial policies and procedures as appropriate, and referring to the Finance Officer (General Ledger) for any complex cases
Develop skills and a full understanding of University financial regulations, that contribute to the development and continuous improvement of Finance activities
Help to organise materials and venues for Finance meetings or events, including training
This list is not exhaustive, and you may be required to carry out additional tasks that fall within your competency as directed by the Finance Manager.Training:Duration:
13 months practical training period, plus 3 months for End Point Assessment
Delivery model:
Work-based training with your employer
Day release during term time (approximately 1 day a week at either Abingdon or Witney Campus)
Off the job training will count for at least 6 hours a week of an apprentice’s time at work
Qualifications included:
AAT Level 2 Foundation Certificate in Accounting
Level 2 Accountants or Finance Assistant Apprenticeship
End Point Assessment:
In-tray test
Portfolio
Structured Interview
Training Outcome:
Over 80% of our apprentices continue with us in the role they have been trained for after their apprenticeship and that is just the start of their career
Employer Description:We are the largest employer in Oxfordshire with around 16,000 staff working in and around Oxford in a huge range of roles.
Our apprentices are never on their own and will benefit from a supportive environment working in collaboration with the rest of our committed team. You will also be supported by the central apprenticeship team and you will join our growing network of apprentices within the university. You will have the opportunity to become an apprenticeship ambassador for the University and region.
We will provide you with a welcoming and inclusive workplace, offering support and development opportunities that will enable you to progress and do your best work. We recognise diversity as our strength, vital for innovation and creativity, and we aspire to build a truly diverse community, which values and respects every individual’s unique contribution.Working Hours :Monday - Friday usually 9.00am- 5.00pm.
You will have a fixed term contract of employment with the University of Oxford for 2 years.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Analytical skills,Team working,Initiative,Interest in accounting career,Committed to AAT study,Can follow procedure,Able to work accurately,Good time management,Aptitude for the skills taught....Read more...
