Apprentice Centre Coordinator

Objectives: 

To assist the Centre Manager to proactively manage and market the above Business Centre(s):

To assist the Centre Manager and Assistant Centre Manager to proactively manage and market the above Business Centre(s) Providing high levels of customer service at all times Ensuring a warm, welcoming, helpful, efficient, and responsive reception service for customers, telephone callers and visitors to the Centre Assume the role of Senior Fire Marshall and co-ordinate fire evacuations as required

Main Responsibilities: 

Customer Service:

Provide first class customer service to all customers and visitors to the Centre Liaise with all existing customers and potential new customers to strengthen and increase good customer relationships by understanding them and their business Ensure all day to day customer needs and complaints are handled quickly, efficiently and to ensure total customer satisfaction  Action customer requests for bureau and other services efficiently

Team Work: 

Communicate well with colleagues to ensure you work together as a team and take an enterprising approach to the role Deputise in the absence of the Centre Manager and Assistant Centre Manager as and when required

Marketing and Community:

Encourage inter-customer trading events through Workspace network and location websites Promote Workspace through customer and general public contact Assist in organising, managing and hosting of events to help promote customers, build communities, new relationships with potential customers and relevant stakeholders Use relevant social media platforms (i.e. Instagram) to increase awareness of both customers and the Centre in the wider community in accordance with our policies

Administration:

To run the reception, office administration and bureau facilities within the Centre(s) with the highest standards of professionalism, efficiency and presentation in line with Workspace Policies and Procedures To be familiar with the Centre’s Administration Procedures, systems, services and customers In the event of a fire evacuation, assume the role of Senior Fire Marshall and co-ordinate evacuation in line with policy for the Centre/s Assist the Centre Team in ensuring compliance with Workspace Health and Safety policies and procedures, and all associated statutory requirements throughout the centre Familiarisation with the customer moving in and out procedures To carry out specific duties as agreed with the Centre Manager

Training:
Customer Service Specialist Level 3 Apprenticeship Standard End Point Assessment Work-based Training

Training Outcome:
Candidate can go into a centre coordinator role, progress to a more complex Workspace building, taking on more responsibilities/customers/complaints From there, we can explore the option of going into an assistant centre manager role, then into a centre manager

Employer Description:
As a member of the Workspace family, you are part of a team responsible for the office space of 4,000 of the capital’s brightest businesses. We’re far more than a serviced office landlord – we offer an environment that puts community first. Our vibrant internal culture empowers our employees to give exceptional customer service and thrive in their role. This has led to 91 percent of our employees saying they would recommend Workspace as a great place to work, 88 percent saying they are proud to work for the company, and 91 percent praising Workspace’s commitment to environment and social responsibility. Our focus on our social and environmental responsibilities is a source of great pride, from our approach to property renovation to our Carbon Net Zero commitment and neighbourhood programmes.

Working Hours :
Monday to Friday between 9.00am - 5.30pm. One hour unpaid lunch break.

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Team working,Use of Microsoft or equivalent,Relationship building,Customer engaging,Verbal & written skills,Presentable,Professional,Personable,Work well under pressure,Work well autonomously