As a dental Receptionist, you have the first contact with the patient, and the professional appearance, behavior, standard of customer care of the receptionist will determine the impression the patient gains about the practice as a whole and will set the tone for the whole visit. The receptionist can influence the mood of the waiting room, the stress level in the surgeries and the general feeling of wellbeing in the whole practice.
Customer Service:
Ensure the patient journey is adhered to at all times, paying attention to the outside of the building as well as the inside.
Welcoming patients, whether it be in person or over the telephone, establishing the reason for their visit/call and ensuring they are treated in a friendly, courteous and professional manner, always communicating about waiting times.
Acknowledge and welcome all visitors and contractors arriving at the practice and ensure the visitors' book is signed.
Booking and amending appointments, answering the phone, and updating patient records.
To answer the telephone promptly and in the prescribed manner.
Ensure that the answer machine messages are switched on and off at the relevant times of the day.
Check the telephone for messages that may have been left and return the calls as required.
Ensure the reception emails are checked frequently, and all emails are responded to.
Accurately update and protect patient information, including on the patient electronic database.
Book next appointments before the patient leaves the practice.
Ensure you contact the patients regarding their upcoming appointment, including courtesy calls.
Ensure that the appointment system is efficient and accurate.
Ensure the appointment books are kept as full as possible.
Ensure that all treatment plans, medical histories, and PR forms are signed at the relevant appointments.
Accessing sensitive information whilst always maintaining patient confidentiality.
Ensuring patients are aware of the dental services and products we offer.
Build and nurture great working relationships with the Clinical Team and Practice Team.
Be actively involved in the smooth running of the practice by working well with the practice team.
Work at other practice locations from time to time as required.
Role model the Riverdale Values 'Be The Best We Can Be, Do The Right Thing & Support Each Other'
Administration:
Keep the reception area and waiting room clean and tidy.
Record lab work when returned to the practice from the lab.
Send out ‘Failed to attend’ letters the same day to the relevant patients.
Record and send out patient recalls.
Manage open courses as directed by the Practice Manager.
Organise stock supplies and control for reception.
Remove safely any hazards from the waiting area (e.g., stock deliveries).
Ensure all relevant forms for NHS and private are completed.
Ensure that any patient records are completed correctly before filing and store them in an efficient, tidy and secure manner.
Print the day sheets from the computer system for the next day and get the record cards out if required (update before the end of the day)
Ensure that the toilets are checked daily and are clean and tidy, and that they are stocked sufficiently for the day.
To log out of SFD and SOE when leaving the reception desk
Attend and participate in practice meetings.
Training:Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. As one of the UK's largest and longest-established apprenticeship and training providers, we're proud to help organisations and individuals unlock their potential, and make skills really work for them. Upon completion of this 12 month Apprenticeship, you will have obtained your Customer Service Practitioner apprenticeship L2 Apprenticeship.Training Outcome:There is a possibility of being offered a full-time role after successful completion of the apprenticeship.Employer Description:Riverdale Healthcare is a group of dental practices who share a passion for delivering high quality, ethical dental care whilst providing our patients with the absolute best experience.
We invest in our practices to ensure we are providing the best patient experience, with care delivered by a friendly highly trained team. Our team of Dental Nurses and Receptionists can expect the highest level of support whilst being equipped to perform dentistry to the highest standards with patient care at the heart of our vision.
Our Vision is: To be the most trusted provider transforming dental care for the nation.Working Hours :Tue/Wed/Thurs/Friday 8.30 a.m - 6.00 p.m.Skills: Administrative Skills,Attention to Detail,Customer Care Skills,....Read more...
We are looking for a Team Manager for this organisation's Fostering Service in the West Midlands. This is a fixed-term contract (9/10 months) and is hybrid working.
You must have a Diploma/Degree in Social Work and the right to work in the UK (no VISA sponsorship)
About the team
This organisation is committed to safeguarding and promoting the welfare of Children and their families and work with a therapeutic approach. They are very creative with their work.
About you
The successful candidate will have experience within Fostering post qualification to a Senior Social Worker level or above whilst having an up-to-date understanding of relevant legislation. You will be managing a team of Social Workers ensuring high standards of practice whilst contributing to the growth and development of the Fostering service.
What's on offer?
£45,000 – £50,000 dependent on experience
Car Allowance
Mileage covered
Hybrid working
Training & development opportunities
Various high street discounts and vouchers
Hours: Full time / Fixed-term
For more information, please contact Jamil Olweny
07587 031 098 / jolweny@charecruitment.com
What do you get from working with me?
CV enhancement
Application form enhancement
Access to many jobs in the market
One central point of contact
Interview preparation assistance
Expert consultation
Questions answered
Offer negotiation
....Read more...
An exciting opportunity has arisen for a Trainee Offshore Survey Engineer to join Fugro in Aberdeen, working within the Inspection, Repair and Maintenance (IRM) and Positioning & Construction Support (PCS) Service Lines of the business.
The role of a Trainee Survey Engineer is varied and offers the opportunity to not only set up, test and operate a variety of market-leading survey and positioning systems but also to collect, arrange and present results from various survey sensors across the globe. You will gain immersive experience, where you'll be at the forefront of cutting-edge technology and contribute to the impactful world of survey engineering. Upon joining us as a Trainee Surveyor, you will participate in a 4-week training programme which will give you the essential skills and knowledge you need. The programme includes both theory and hands on based learning which will give you the best start to your career as a surveyor.
Your role and responsibilities:
While offshore you will be working closely with the team of Engineers and Surveyors to ensure all survey equipment is working effectively and data is collected efficiently and accurately. You will communicate regularly with the Party Chief onboard and onshore teams when required. Here’s what a typical day would be like:
Planning and supervising survey activities, including the setup, interfacing, testing, calibration and operation of survey sensors.
Operating online survey software and monitoring the data quality to ensure the survey specification is achieved.
Preparing reports including damage / fault reports.
Implementing and reviewing Planned Maintenance Systems as appropriate.
Maintaining and administering the inventory of equipment and consumables.
Supervising and providing training to staff.
What you’ll need to thrive in this role:
BSc / HND or equivalent in relevant electronics / IT related discipline OR equivalent vocational qualifications and experience.
Proficient in the setup and operation of commonly used survey sensors, e.g. GNSS, Gyro, MRU, USBL.
Experience in fault finding and reporting.
Computer literate including networking.
Experienced in implementation of Preventative Maintenance Systems.
An excellent communicator (verbally and written) and able to form good working relationships with clients and colleagues at all levels.
Disciplined, self-motivated and flexible team player.
Able to work flexible hours, travel when required and work offshore.
Must live within a reasonable distance of a major UK airport.
Proficient in the use of at least one online survey software package.
Experience in the setup and operation of MBES, LBL, INS, Digital Video.
Proficient in the use of CAD.
Understanding of the principles of real-time positioning, data acquisition and data QC.
Experience in report writing.
We are looking forward to having the successful applicants join us in Aberdeen Monday 27th April 2026 to start employment before heading to Plymouth for the 5 week bootcamp, beginning 4th May 2026. These dates/training are non negotiable, so please be mindful of this when applying. All travel/accommodation is provided by Fugro for this period of time.
What we offer
Fugro provides a positive work environment and projects that will satisfy even the most curious minds. We offer exceptional opportunities to develop yourself, giving you the freedom to grow faster — helping you do what you do best, better.
Extensive career and training opportunities, both nationally and internationally
Competitive salary and contributory pension scheme
Option to lease an electric car
Private medical insurance
A supportive team that encourages your questions, ideas, and enthusiasm
About Us
Who we are Do you want to join our Geo-data revolution? Fugro’s global reach and unique know-how will put the world at your fingertips. Our love of exploration and technical expertise help us to provide our clients with invaluable insights. We source and make sense of the most relevant Geo-data for their needs, so they can design, build and operate their assets more safely, sustainably and efficiently. But we’re always looking for new talent to take the next step with us. For bright minds who enjoy meaningful work and want to push our pioneering spirit further. For individuals who can take the initiative, but work well within a team.
What we offer
Fugro provides a positive work environment as well as projects that will satisfy the most curious minds. We also offer great opportunities to stretch and develop yourself. By giving you the freedom to grow faster, we think you’ll be able to do what you do best, better. Which should help us to find fresh ways to get to know the earth better. We encourage you to be yourself at Fugro. So bring your energy and enthusiasm, your keen eye and can-do attitude. But bring your questions and opinions too. Because to be the world’s leading Geo-data specialist, we need the strength in depth that comes from a diverse, driven team.
Our view on diversity, equity and inclusion
At Fugro, our people are our superpower. Their variety of viewpoints, experiences, knowledge and talents give us collective strength. Distinctive beliefs and diverse backgrounds are therefore welcome, but discrimination, harassment, inappropriate behaviour and unfair treatment are not. Everybody is to be well-supported and treated fairly. And everyone must be valued and have their voice heard. Crucially, we believe that getting this right brings a sense of belonging, of safety and acceptance, that makes us feel more connected to Fugro’s purpose ‘together we create a safe and liveable world’ – and to each other.
Benefits of joining our team
Extensive career & training opportunities both nationally and internationally.
Competitive salary
Contributory pension scheme
Flexible working hours and the potential to work 2 days a week from home in accordance with your manager and corporate policies
Private medical insurance
Health cash plan
Group life assurance
Group income protection
Electric car scheme
Cycle to work scheme
Discounted gym membership
Discounts platform
The Fugro Card (pre-paid virtual visa card, which earns cash back automatically when money is spent at any participating retailers)
Enhanced maternity and paternity pay
Long service awards
Fugro values awards
Employee referral bonus scheme
Apply for this ad Online!....Read more...
