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Scheduler

SchedulerLocation(s) Bromsgrove, WorcestershireSalary:  £25k - 27k per yearJob type: PermanentAbout usWe are Vantify. Through our unique compliance ecosystem, we deliver integrated platforms that enhance visibility, increase productivity, and minimise risk. Trusted by leading organisations like Ambassador Theatre Group, CompassRock and CEG, our integrated products cover every aspect of compliance, from risk assessments to supply chain management. When everything works together, you can spend more time on other things that matter to your business. That’s why our products have been designed to integrate with each other, helping you save time, maximise performance and maintain compliance.About the roleWe’re looking for an organised and proactive Scheduler to become a key part of our dynamic team. In this role, you’ll report to the Scheduling Team Leader and play a vital part in crafting visit schedules for our consultants. Your main focus will be balancing client needs with diary efficiency to keep operations running smoothly.You’ll be responsible for coordinating schedules, identifying the best calendar openings and working closely with clients to confirm convenient dates and times.If you thrive on managing multiple priorities, love coordinating logistics, and enjoy making things run like clockwork, this could be the perfect role for you. At Vantify, you’ll be part of a supportive team, contribute to a meaningful mission and have real opportunities to grow.What you’ll be getting up to Work closely with both clients and consultants to thoughtfully plan site visits, striking the right balance between efficiency, cost-effectiveness and client satisfaction. You’ll take the time to understand each client’s unique needs and tailor schedules to deliver an exceptional experience every time.Maximise diary efficiency by prioritising directly employed consultants first, followed by associates, to ensure optimal productivity across the team.Assign appointments to consultants based on the specific nature of the visit, ensuring the right expertise is matched with each task to achieve optimal results and client satisfaction.Work closely with consultants to maintain up-to-date diary availability, ensuring schedules remain accurate and reflect real-time changes.Serve as a key point of contact for clients, facilitating communication and sharing essential information via phone and email to ensure they remain informed and supported.Keep internal scheduling systems updated with the status of visits, ensuring accurate and easily accessible records for the team.Collaborate effectively with other departments to address scheduling queries and provide information that supports broader operational goals.Respond to client inquiries in a proactive and positive manner, resolving issues when possible and escalating more complex concerns to maintain high client satisfaction.Represent the scheduling team at client meetings when needed, fostering strong relationships and providing valuable insights to enhance the overall client experience.This role places you at the heart of operations, coordinating activities that directly influence client satisfaction and team efficiency. You’ll thrive in a collaborative environment where your organisational skills, attention to detail and proactive approach will make a significant impact! What we're looking forThe ideal candidate for this role will demonstrate behaviours that reflect our core values. Our colleagues are approachable and optimistic, focusing on solutions. We listen to understand client needs, delivering expert guidance and a high-quality service. We foster collaboration by sharing knowledge openly and supporting others to thrive by sharing well-considered feedback. We continuously strive for improvement by being open to challenge, being curious and focusing on innovation. In order to excel in this role you need… Organised and proactive individual who thrives in a dynamic environment.Works closely with clients and consultants to deliver exceptional service.Keen eye for detail, balancing efficiency, cost-effectiveness, and client needs when planning site visits.Confident in managing schedules and assigning appointments based on expertise.Ensures diaries are fully optimised.Strong communication skills, acting as a key point of contact for clients via phone and email.Collaborates seamlessly across departments, addresses scheduling queries, and maintains accurate records.Represents the scheduling team at client meetings to strengthen relationships and drive positive outcomes.Self-motivated, highly organised, and ready to take ownership of a role that impacts client satisfaction and team productivity. Why join us?We put people first—whether it’s our customers or our colleagues. When you join us, you’ll be part of a supportive team that values collaboration, innovation, and professional growth. We’ll give you the tools and opportunities to succeed, while ensuring you feel valued every step of the way.Our benefitsWe aim to support our colleagues both professionally and personally. Here’s a snapshot of what we offer: Salary: £25,000 – £27,000 per annumLocation: Office Based – Stoke Prior, Bromsgrove.Working Pattern: Monday to Friday 9-5:30pm with a one hour unpaid lunch break.Annual Leave: 25 days holiday in addition to usual bank holidays.Wellbeing – Health cash plan, company sick pay scheme, gym discounts, cycle to work scheme, mental health first aiders and an enhanced employee assistance programmeFinancial – Salary sacrifice pension scheme and exclusive shopping discounts through MyVantify our benefits platformFamily – We enhance statutory entitlements for family leave policies, regular opportunities to support our charity partner – Mind, you'll be covered by our group life insurance for 3 x your annual salary and we offer a one-off 2 week period of paid leave for a life event when you complete 5 years of serviceCommunity – Volunteer days and religious holiday swapsSocial – We host an annual conference to get the whole business together as well as our team of Social Champions who arrange regular events for inside and outside of workDevelopment – We’ll cover the cost of a professional membership fee, support your personal and professional development and provide you with access to our online learning library  INDLS  ....Read more...

Business Growth Administrator Apprentice

This is a rare opportunity to join Thrive4Life as a Business Growth Apprentice. Based mainly in our friendly Esher office (just 8 minutes from Esher station) and with regular days at our Wellbeing Centre in the Lloyd’s building, EC3 (Bank Station) in the very heart of the City of London, this role offers a unique blend of office-based training and exposure to the London City environment and culture. You’ll be working closely with two experienced managers — Julia McAllister (Growth Manager, Thrive4Life Wellbeing Centre) and Rhea Mall (City Health Campaign Lead and Data Scientist), as well as gaining mentoring from senior company leadership and hands-on experience across a wide range of functions including administration, in person and streamed events, data, and client support. Purpose of the Role To provide day-to-day administrative support to both Thrive4Life and Wellbeing Centre Business Growth activities, ensuring smooth operations, excellent client service, and robust data management. This is a wide-ranging apprenticeship designed to give you valuable, transferable skills and a strong career foundation. Duties and Responsibilities Supporting the City based Wellbeing Centre Welcome patients and handle enquiries by phone, email, and in person Support bookings, payments, and client care using the Cliniko system Assist with monthly health talks, Pilates sessions, and city-based promotional in person events and pop-up expo stands Prepare marketing materials and keep promotional displays stocked across the Lloyd’s building Help process national referral bookings and maintain tidy clinic facilities Supporting Data & Outreach Input, validate, and manage data across our CRM systems and spreadsheets. Consolidate data from enquiries, bookings, events, and subscriptions. Assist in building prospect lists for outreach campaigns and support data cleaning. Help prepare reports and dashboards (e.g., enquiries, conversions, event attendance). Provide support for email marketing and light research tasks. General Office Administration Handle incoming calls and emails, taking messages or directing queries. Support document preparation, filing, and record-keeping. Assist with scheduling meetings, travel, and other logistics. Provide ad hoc support to the wider team as needed. What Makes This Role Unique A rare opportunity to gain exposure not only to business administration but also to finance, sales, marketing, and delivery, giving you a broad foundation for your career. The chance to work both in a supportive Esher small office environment and in the vibrant London City setting, gaining insight into corporate culture and client engagement in the city of London. Practical involvement in a company that has just launched a new website and adopting an AI-driven customer relationship platform — with state-of-the-art client engagement to drive growth. Real mentoring and day-to-day learning from senior leaders in the company, giving you insight into business strategy as well as administration. For the right candidate, multiple opportunities to expand the role and grow with the company.  Training:This role is aligned to the Business Administrator Apprenticeship Level 3 Standard. You’ll receive structured off-the-job training and mentoring, while building a portfolio of evidence from your real work. Modules include communication, IT skills, customer service, events, data management, and business improvement. You will attend Kingston College for your off the job training.  What You’ll Gain Real responsibility from day one in a supportive small team Skills in administration, experience with Excel, customer relationship manager (CRM) databases, Salesforce, Cliniko, Genie AI - CRM (with built in AI drivers), and other modern outreach tools Exposure across the board from finance, sales, marketing, and delivery, giving you well-rounded working business experience. Insight into the fast-paced health, safety, and wellbeing industries A nationally recognised apprenticeship qualification Strong career prospects in business administration, operations, or data management Our apprentices will receive direct, hands-on training from their line managers (the Growth Manager and Data Scientist), as well as ongoing support and mentoring from senior management and other members of the team. Training will be practical, structured, and embedded in daily tasks, ensuring skills are developed in real time We will also encourage knowledge-sharing across the business, so the apprentice gains a broad understanding of operations, marketing, events, client care, and data management The apprentice will work closely with colleagues in a friendly, supportive team environment where guidance and feedback are always available Training Outcome: This apprenticeship offers a launchpad into business administration, operations, and corporate health. Graduates can advance within Thrive4Life or OFI into roles such as Business Administrator, Client Relationship Executive, or Marketing & Events Coordinator. The skills gained, including administration, client service, and data management, are valued in all sectors This foundation prepares candidates for various careers or senior roles Employer Description:Thrive4Life is a dynamic corporate health & wellbeing company delivering workplace wellbeing programmes, clinical services, and health promotion. Our flagship Thrive4Life Wellbeing Centre in the iconic Lloyd’s Building (EC3, London) offers physiotherapy, osteopathy, massage, podiatry, Pilates, and health awareness events. We also run an acclaimed Talks Programme, providing streamed and in-person sessions led by medical professionals, surgeons, psychologists, nutritionists, and other health specialists. These talks educate and inspire staff on vital topics such as mental health, cancer prevention, stress management, nutrition, and healthy ageing. Our sister company, Osteopaths for Industry (OFI), has delivered health & safety training nationwide for over 35 years, specialising in manual handling, people handling, DSE training, and risk management. Together, Thrive4Life and OFI sit at the forefront of workplace health and wellbeing. What sets us apart? Clinically led expertise across a wide range of disciplines, ensuring everything we deliver is evidence-based and impactful. High-profile clients including Buckingham Palace, the BBC, City of London Corporation and leading city insurance companies such as Tysers and Chubb. Innovation and growth, with a new website and AI-powered CRM platform launching. Exposure to London City culture alongside a supportive small office environment in Esher. Wide-ranging experience across finance, sales, marketing, events, delivery, and data. A meaningful mission: to help save lives and improve quality of life through education and awareness. Working Hours :Monday - Friday, Shifts to be confirmed.Skills: Attention to detail,IT skills,Communication skills,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Creative,Logical,Initiative,Team working ....Read more...