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Senior Segment Marketing Manager

Job title:  Senior Segment Marketing ManagerOffice location with Hybrid working: Hammersmith, LondonSalary: Negotiable, depending on experienceAbout the role and the Team:The Senior Segment Marketing Manager (New Build) leads the marketing strategy for one of Hyperoptic's most successful and strategically important growth segments. You'll be responsible for developing insight-led marketing strategies that drive subscriber growth, maximise penetration and bring to life one of Hyperoptic's most compelling propositions - fibre broadband ready from day one, with a pre-installed router enabling customers to get online as soon as they move into their new home.Working across Brand, CRM, Digital, Sales, Property and Commercial teams, you'll create compelling customer experiences throughout the home-buying journey, whilst collaborating with property developers to identify new growth opportunities and maximise Hyperoptic's presence within sales and marketing suites.As the marketing lead for the New Build segment, you'll champion the voice of the customer across the business, ensuring customer insight and marketing priorities are represented in cross-functional discussions and senior forums. You'll build strong relationships across teams, influence decision-making and help shape initiatives that deliver exceptional customer experiences and commercial growth.This is a varied role for a marketer who loves combining creativity with commercial thinking. We're looking for someone who enjoys getting stuck in, thrives in a fast-paced environment and is equally comfortable developing strategy, writing campaign briefs and rolling up their sleeves to deliver outstanding marketing. What will you be doing? Become the marketing expert for the New Build customer, understanding their needs and the home-buying journey.Develop insight-led go-to-market strategies and campaigns that bring Hyperoptic's unique Day One Connectivity proposition to life.Create compelling customer experiences across every touchpoint, from sales and marketing suites through to move-in communications.Build strong relationships with property developers and internal stakeholders to identify new marketing and growth opportunities.Inspire and lead cross-functional teams to deliver integrated marketing campaigns that drive subscriber growth.Own the end-to-end planning, execution, and optimisation of cross-channel marketing campaigns.Develop and deliver quarterly marketing plans with a strong focus on high-impact offline and integrated campaigns.Forecast acquisition, renewals, churn, and subscriber performance to support commercial decision-making.Define the most effective go-to-market strategies to maximise customer acquisition, penetration, and lifetime value.Partner with cross-functional teams to ensure campaigns are delivered seamlessly and achieve maximum ROI.Lead virtual teams, providing clear direction and influencing stakeholders to deliver against shared objectives.Champion a culture of testing, experimentation, and continuous optimisation, using data and performance insights to improve campaign effectiveness.What we are looking for?: Significant experience in a customer acquisition role within a subscription-based business.A proven track record of delivering successful marketing campaigns.Strong experience developing customer segmentation strategies and executing targeted marketing initiatives.Excellent analytical skills with the ability to translate complex data into clear insights and actionable recommendations.Outstanding stakeholder management and influencing skills, with experience leading cross-functional or virtual teams.The ability to balance strategic thinking with hands-on delivery in a fast-paced, high-growth environment.Exceptional organisational skills, managing multiple priorities while maintaining attention to detail.A resilient, results-oriented mindset with a passion for continuous improvement and commercial success.A degree in Marketing, Business, or a related discipline is desirable.Why work for us? We're in our customer's corner and our vision is to be the UK's most loved and desired broadband provider, that shows the way broadband is done!   Awarded Broadband Provider of the Year 2023 Uswitch Telecoms Awards, as voted for by 20,000 customers, plus Fair Terms Gold Award 2023.  We're also very proud to have been awarded Great Place to Work Certification (2022-23) and UK's Best Workplaces for Wellbeing (2022) Some of our key Benefits Global Remote working for up to 2 week per year for those who are able to work remotely25 days' paid holiday increasing each year, to a max of 35Extra days off for your birthday, moving home, wedding/civil partnership and to volunteer Private medical Insurance provided by AXA health Life assurance giving you cover of 4 times your base salary Partnership with the Kings Trust  Our pension scheme matches your contributions up to 4% Retail offers — discounts from hundreds of recognisable brands Free Hyperoptic broadband if you live in a Hyperoptic area Enhanced pay for new parents  We're committed to providing equal opportunities to all applicants and employees. In fact, this is at the heart of our culture and values. We welcome applications from candidates from all walks of life.  What happens next? You apply We carefully review your applicationWe'll get back to you — even if it's a no (for now)  For more information on the Hiring Manager or team for this role, please reach out to Emma.Mantle@hyperoptic.com who can support with additional questions. ....Read more...

Retail Operations Manager

Retail Operations Manager Job – LondonUp to £48,000 + Benefits | Multi-Site Optical Retail Please note: Applicants must have at least two years' experience within the optical industry and previous multi-site retail operations experience. This role is based inthe heado office in London with a minimum of three days per week spent in stores. Zest Optical are currently working alongside a premium optical retailer to recruit a Retail Operations Manager into their growing head office team. This is an exciting opportunity to join an innovative business that continues to expand across the UK and internationally. The role sits at the heart of the retail operation, ensuring stores have the systems, processes and support they need to deliver an exceptional customer experience. Rather than managing individual store performance, this position focuses on building operational excellence across a multi-site estate, working closely with store teams and head office departments to improve efficiency, consistency and commercial performance. Retail Operations Manager – The Role Support the day-to-day operational performance of a multi-site retail estate Develop, implement and continually improve store processes and operating procedures Act as the key link between stores and head office functions including Inventory, Finance, Marketing and People teams Lead stock operations including stock takes, transfers, inventory accuracy and shrinkage control Coordinate store communications, operational projects and compliance activities Support new store openings from operational planning through to launch Work with internal stakeholders to optimise labour planning and scheduling Analyse operational performance, producing reports and identifying opportunities for improvement Drive efficiencies through technology, automation and improved workflows Spend at least three days each week supporting stores on-site across the group The Candidate Previous multi-site retail operations experience is essential Minimum of two years' experience within the optical industry Highly organised with excellent attention to detail Commercially aware with experience analysing operational performance Strong understanding of retail stock management and inventory control Experience supporting store openings or large operational projects would be advantageous Confident working with retail systems, reporting and technology Excellent communication and stakeholder management skills The Package Salary up to £48,000 Annual bonus scheme 40 hours per week - No weekends Office based role with a minimum of three days per week spent in stores Travel to stores covered Complimentary eyewear and discounts Complimentary eye examinations for family and friends Buy and sell holiday scheme Life assurance Cycle to Work scheme Annual season ticket loan Personalised training and development Discounted gym membership Additional wellbeing and lifestyle benefits This is an excellent opportunity to join a forward-thinking optical business where you'll have the opportunity to shape retail operations, influence business-wide improvements and play a key role in the continued growth of the company. To avoid missing out on this opportunity, please click the 'Apply' link as soon as possible to be considered. ....Read more...

Project Administrator

JOB DESCRIPTION BUILD YOUR FUTURE WHILE YOU HELP BUILD A BETTER WORLD! Tremco Construction Products Group brings together Roofing & Building Maintenance, Commercial Sealants, Waterproofing divisions, Dryvit, Nudura and Willseal brands, Prebuck LLC, Weatherproofing Technologies, Inc., Weatherproofing Technologies Canada and PureAir Control Services, Inc. Altogether, Tremco CPG companies operate 21 manufacturing facilities, 6 distribution sites, and 3 R&D/technology sites, and employ more than 2,700 people across North America. If you're looking for a place to build a career and a life, with great benefits, advancement opportunity, technology, people and a commitment to a sustainable future, you've found it with us. PROJECT ADMINISTRATOR This is a hybrid position (working both remote and onsite in Beachwood), and will support our Eastern Division. GENERAL PURPOSE OF THE JOB: Project Administrators play a crucial role in ensuring the smooth execution and success of projects by providing essential administrative support in collaboration with Construction Managers and Field Representatives throughout various project phases. Specifically, the Business Operations Project Administrator is tasked with managing and coordinating all administrative aspects for an array of project types. This includes services like Patch and Repair, Patch and Repair Plus, General Contracting, Safety Patch and Repair, Building Envelope services, IAQ Services (both standalone and integrated with General Contracting), Job Site Inspections, Roofing Advisor Days, Consulting, Diagnostics, TRACE, ACT, and several emergency repair services. Key responsibilities encompass managing contractor payables, handling customer billings and receivables, ensuring compliance with standards and policies, applying book pricing and WTI documentation policies, overseeing commission and discounting policies, processing change orders, document management, financial data entry, and coordinating communications with Field Resources and Customers as required. Success in this role requires a high level of professionalism, strong organizational and prioritization skills, effective time management, and proficiency in relevant technology and software. Excellent interpersonal, written, and oral communication skills, coupled with meticulous attention to detail, accuracy, and a self-motivated attitude, are vital. The administrator must work effectively both independently and as part of a team, demonstrating the ability to collaborate with customers, field staff, and various internal stakeholders. This position involves regular interaction with multiple departments and teams, including General Services, General Contracting field operations, Field Representatives, Business Operations, IT, Finance/Accounting, Warranty, Tremcare, Sales, Accounts Payable, Credit, and Products. Given the dynamic and fast-paced nature of the role, flexibility and adaptability are essential, as the Project Administrator must navigate and respond to evolving project requirements and organizational needs. ESSENTIAL DUTIES AND RESPONSIBILITIES: The Project Administrator plays an integral role in the project lifecycle by validating, organizing, and ensuring compliance for all project documentation and financial processes. Upon receiving SAP Sales Order information from Customer Service Representatives, the administrator confirms all compliance requirements based on the WTI Price Book Policy/Procedures and Contract Management Policy, completing checklists to ensure data accuracy and completeness. Key responsibilities include managing critical project documents, such as vendor applications, subcontracts, purchase orders, Master Service Agreements, specifications, certificates of insurance, payment and performance bonds, prevailing wage rates, certified payroll reports, and state-specific compliance documentation. Project Administrators also facilitate and manage compliance submissions as needed. This role includes dispatching service orders to WTI Technicians, tailored to the specific project type. For General Contracting projects, the administrator provides WTI Superintendents with essential service orders and field report links to streamline daily reporting. Additionally, they maintain a comprehensive tracking spreadsheet for all projects, providing up-to-date project insights. Throughout each project, the Project Administrator coordinates with Construction Managers, Field Representatives, field technicians, customers, and management to ensure seamless operations. Project management duties cover tracking time and expenses, managing payables over 30 days, monitoring plan versus actual costs, verifying that all documents (such as bonds, insurance, and submittals) are submitted and approved, ensuring costs align with budget expectations, and validating all projects older than 90 days. This role includes preparing customer invoices with accuracy and timeliness, adhering to book pricing, time and materials (T&M), not-to-exceed (NTE) limits, lump-sum pricing, and customer-specific billing requirements. Project Administrators must understand and apply WTI's commission and discount policies when processing invoices across both General Contracting and General Services. They also review projects for job closeout audits, updating planned versus actual costs, and completing a job closing checklist for final approval. The Project Administrator is essential to ensuring that WTI's policies and procedures are followed precisely, maintaining accurate financial data for reporting at month-end, quarter-end, and fiscal year-end. This role requires a comprehensive understanding of WTI's operational, financial, and compliance frameworks to support accurate project execution and reporting. OTHER REQUIRED DUTIES: Project Management within the following technology platforms, Salesforce, e-Builder, RoofSnap, OLI, Smartsheet, WTI Quick Price App, Concur Hours to Day Conversions Calculating Market Price Weekly backlog meetings Review and resolve customer disputes Manage tech service expenses Assist with travel and hotel arrangements for maintenance and repair routes Coordinate larger supply and equipment purchases, arrange pickup, payments and cost allocation Coordinate material orders Review and process Readsoft workflow items Monitor daily, weekly and monthly reports Customer/Vendor Billing Portals Bi-weekly Project Review Meetings Payment Reconciliation Report low margin jobs Facilitate effective communication Process Implementation Reviews Assist in the preparation of project presentations, reports, and other project-related materials Problem Solving Conflict Management Escalation of concerns and issues Archive Project files as necessary Participate in special projects when necessary EDUCATION: Business Management/Administration or equivalent combination of education and experience. EXPERIENCE: 4-7 years related experience and/or training Project Administration/Management, Construction Accounting, Sarbanes-Oxley, public procurement or job order contract, prevailing wage OTHER SKILLS AND ABILITIES: Ability to handle multiple tasks, prioritize effectively, and manage time efficiently. Keeping records, documents, and project files organized and easily accessible. Excellent written and verbal communication skills to interact with team members, stakeholders, and clients. Proficiency in project management software, as well as standard office applications like Microsoft Office (Word, Excel, PowerPoint). Capacity to identify potential issues early on and proactively seek solutions or escalate problems as needed. Ability to think critically and adapt to changing project conditions. Understanding of project budgets, cost tracking, and financial reporting. Ability to assist with financial documentation, such as purchase orders, invoices, and expense reports. Strong time management skills to handle project deadlines and ensure timely task completion. Ability to manage time effectively in a fast-paced environment. Ability to work well with a diverse group of people, from team members to external vendors. Skill in fostering a collaborative, respectful work environment. Strong focus on meeting the needs of clients and stakeholders, understanding project requirements, and keeping them updated on project progress. Ability to resolve conflicts and keep the team working toward common goals. Handling disputes diplomatically and maintaining positive relationships among project team members. Knowledge of State prevailing wage, DB and SCAThe salary range for applicants in this position generally ranges between $60,000 and $66,000. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. Benefits: Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, Performance Based Commission, and continuing education. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...