Job Title: Housing Officer/Senior Housing Officer Location: Teignbridge Contract: Temporary Hours: Full-time
Role Summary: We are seeking a dedicated Housing Officer/Senior Housing Officer to join our clients Private Sector Housing team. This role focuses on enforcing, maintaining, and enhancing standards in private sector housing. Key responsibilities include housing enforcement, financial assistance administration, empty homes management, and landlord liaison, ensuring quality housing for Teignbridge residents. This is a career-grade position offering opportunities for growth and development.
Key Responsibilities:
Conduct property inspections and Housing Health and Safety Rating System (HHSRS) assessments.
Advise tenants, landlords, and agencies on housing standards and legislative compliance.
Collaborate with the Housing Options team to support vulnerable clients and combat harassment and unlawful eviction.
Process grants and loans for housing improvements and adaptations.
Address long-term empty properties by engaging with owners and implementing enforcement actions.
Liaise with contractors, health professionals, and other stakeholders to ensure effective service delivery.
Requirements:
Relevant qualification or equivalent experience in housing or a related field (such as Environmental Health).
HHSRS competency certification or commitment to obtain it.
Strong problem-solving skills, with experience in customer service and negotiation.
Valid driving license and DBS check required.
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an email to George.Westhead@servicecare.org.uk
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Housing Needs Officer Slough, UK Temporary Full TimeWe are seeking a dedicated and skilled Housing Needs Officer to join a team based in Slough on a full-time temporary ongoing basis, with an initial contract period of 3 months. The Housing Needs Officer will be part of a team responsible for providing advice, assistance, and support to tenants and leaseholders to reduce homelessness within the community. Requirements
Previous experience working in a similar role, preferably within housing advice, homelessness, or tenancy relations
Knowledge of housing legislation, policies, and procedures, including the Homelessness Reduction Act, and Protection From Eviction Act, and immigration related legislation
Understanding of Housing Benefit procedures, Welfare Benefit, and Debt Counselling
Excellent communication skills, both verbal and written, with the ability to communicate complex information in a clear and accessible manner.
Good organizational skills, with the ability to prioritize tasks, manage workload efficiently, and meet deadlines.
Proficient computer skills, including experience with relevant software applications and databases.
Role Expectations
Deliver customer focussed housing needs services
Liaise with external partners, including local authorities, housing associations, support agencies, to facilitate housing solutions and work to reduce homelessness
Analysing complex information and relaying this information appropriately to the customer, including legal advice on housing, immigration and benefit legislation.
Provide Housing Advice: Offer accurate and up-to-date advice on housing options to all, including the public, tenants, licensees, and landlords
Support Homelessness Prevention: Develop and implement strategies to prevent homelessness, including mediation, negotiation with landlords, and exploring alternative accommodation options.
Assist customers on making informed choices regarding their personal housing plans
Cary out home visits where necessary, and assess accuracy of homelessness applications
Maintain Records: Accurately record all interactions, assessments, and decisions in line with relevant policies and procedures, ensuring confidentiality and data protection guidelines are strictly followed
Attend Meetings: Participate in team meetings, case conferences, and relevant training sessions to stay updated on changes in housing legislation, policies, and procedures
The pay range for the role is £21.00 to £23.00 per hour LTD company rate. The PAYE equivalent is £17.90 to £19.61 per hour, inclusive of holiday.If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to bethany.wiles@servicecare.org.uk....Read more...
Job Title: Housing Solutions Officer. Location: Kingston Contract: Temp 3 months Hours: Part Time 18 hours. Hourly Rate: £18.95 (PAYE) / £22.58 (Umbrella)
Job Purpose: We are seeking a dedicated Housing Solutions Officer to join our client’s team in Kingston, focusing on hospital discharge support. This role involves proactive engagement with individuals facing homelessness or housing insecurity upon hospital discharge, aiming to prevent or alleviate homelessness. You’ll work collaboratively to help these individuals retain their current accommodation or secure alternative housing.
Key Responsibilities:
Provide advice and practical support to clients to prevent or relieve homelessness.
Manage a caseload, delivering tailored housing solutions in line with legal requirements.
Collaborate with hospitals, social services, and various agencies to facilitate smooth discharge planning.
Conduct home visits, attend delayed transfer meetings, and ensure compliance with safeguarding protocols.
Maintain accurate case records, handle inquiries, and meet performance targets.
About You:
To excel in this role, you should have:
Knowledge of the Housing Act 1996, Homelessness Reduction Act 2017, and relevant housing legislation.
Strong interpersonal and communication skills, with the ability to handle sensitive cases.
Experience with homelessness, housing services, and partnership working.
A proactive, solution-focused approach and the ability to work independently.
How to Apply: For further information or to apply, please get in touch with George Westhead at Service Care Solutions.
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Neighbourhood Housing Officer
Location: Ashford Borough Council Salary: £16.75 PAYE - £20 LTD. P/H. Contract Type: Temp
Are you passionate about housing and community engagement? Our client is seeking a dedicated Neighbourhood Housing Officer to join our team. This is an exciting opportunity to manage a designated patch, providing a high-quality service to tenants and residents across the borough.
The Role
As a Neighbourhood Housing Officer, you will:
Deliver a neighbourhood-based housing service, managing rent arrears and addressing anti-social behaviour (ASB).
Conduct property and estate inspections, ensuring council properties are maintained to a high standard.
Support tenants in meeting their tenancy obligations, taking enforcement action when necessary.
Promote community cohesion and engagement through active collaboration with tenants and residents.
Manage void properties efficiently, minimizing turnaround times and ensuring compliance with tenancy agreements.
Work closely with partner agencies to provide safeguarding, welfare support, and multi-agency solutions.
Assist with income management, ensuring rent accounts are effectively maintained.
Key Responsibilities
Address ASB in partnership with agencies such as the Police and social care.
Conduct welfare checks for vulnerable tenants and make safeguarding referrals as needed.
Ensure compliance with statutory landlord duties, including gas and electrical safety checks.
Provide support for succession, assignment, and amendments to tenancy agreements.
Represent the Council in court for possession cases and enforcement actions.
What We’re Looking For
We are seeking a candidate who has:
Experience in housing management, including rent arrears collection and estate management.
A strong understanding of housing-related legislation, ASB management, and welfare benefits.
Excellent communication skills to build effective relationships with tenants and stakeholders.
The ability to work independently and as part of a team, adapting to changing circumstances.
Desirable Qualifications:
HNC/HND or degree in a relevant field.
CIH qualification or equivalent housing-related certification.
Why Join Us?
Ashford Borough Council is committed to fostering community well-being and creating sustainable neighbourhoods. You will have the opportunity to make a tangible impact while working within a supportive and forward-thinking team.
How to Apply
If you have the skills and experience to excel in this role, we’d love to hear from you! Please submit your application by [insert deadline date].
Join us in making a difference in our community.
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Later Living Officer (Sheltered Housing Officer) Location: Enfield, (EN2) Employer: Local Authority Working Hours: 4 days on-site, 1 day remoteAbout the Role: Are you passionate about supporting older adults to achieve their goals and maintain a high quality of life? As a Later Living Officer, you’ll provide comprehensive support to residents, empowering them to plan, work towards, and achieve positive outcomes. You'll manage complex casework involving safeguarding, mental health, domestic abuse, tenancy management, and property condition, working both independently and as part of a dedicated team to enhance the lives of older residents in Enfield. Key Responsibilities:
Resident Support: Deliver high-quality support to residents, helping them with everything from tenancy management to maintaining a safe living environment.
Complex Case Management: Handle complex cases involving safeguarding, mental health, and antisocial behavior while liaising with relevant community organizations and agencies.
Property Management: Conduct inspections, manage repairs, and ensure all safety and health regulations are met to keep properties safe and well-maintained.
Community Engagement: Work closely with internal and external stakeholders including councillors, community groups, and third-sector organizations to ensure effective service delivery.
Health & Safety Compliance: Carry out regular inspections and ensure all health, safety, and fire safety standards are met.
Requirements:
Essential:
Strong English communication skills, with the ability to converse easily with the public.
Knowledge of housing law and experience in supported housing or housing for the elderly.
Proven experience managing complex casework and delivering tenancy management services.
Knowledge of health, safety, and residents' safety regulations in property management.
Ability to manage multiple priorities in a fast-paced environment.
Desirable:
Experience in supported, sheltered, or extra-care housing.
HOW TO APPLY: To apply for this role, please email a copy of your CV to lee.mcmillan@servicecare.org.uk or call on 01772 208966 01772 208966 to discuss the role in more detail. If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate!....Read more...
Position: Housing Benefits Officer Hourly Rate: PAYE – 13.81 - LTD - £16.79 per hour Location: Harrow Contract Type: Temporary, Full-time Are you an experienced Financial Assessments Officer with a background in Housing Benefits and Council Tax Support? We are recruiting for a role in Harrow, where you’ll play a vital role in delivering a high-performing, customer-centred financial assessment service. Role Highlights:
Conduct complex financial assessments for Housing Benefit and Council Tax Support to support Harrow’s most vulnerable residents.
Ensure accurate and timely payments, manage over payment recoveries, and maintain high performance standards.
Work collaboratively with internal departments and external partners.
Provide guidance to residents on financial support and assist with appeals, disputes, and discretionary payments.
What We're Looking For:
Strong knowledge of Housing Benefit legislation and policies.
Solid experience in financial assessments and a background in a high-performance, compliance-focused environment.
Excellent communication skills and proficiency in Microsoft Office, especially Excel.
Ability to work autonomously, prioritise effectively, and meet performance targets.
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an email to George.Westhead@servicecare.org.uk....Read more...
Housing Officer Preston £26,250 per annum Permanent Full time We are seeking a dedicated and experienced Housing Officer to join a team supporting vulnerable asylum seekers in Preston. As a Housing Officer, you will ensure a high standard of accommodation and compliance with the Asylum Accommodation and Support Services Contract (AASC), focusing on the safety and well-being of service users across Preston. THE ROLE Key responsibilities include:
Conduct monthly inspections of properties to ensure safety and compliance.
Oversee onboarding and withdrawal of properties as per Local Operating Procedures.
Identify and report property faults, categorizing them for prompt response.
Undertake minor property repairs within trained scope and provided toolkit.
Administer operational cash for utility top-ups and emergency payments.
Manage customer complaints and support issue resolution.
Participate in the on-call rota to ensure 24/7 service availability.
THE CANDIDATE Candidates should ideally have experience in a property-related role, though a strong commitment to supporting asylum seekers and excellent communication skills are more important. You should also bring:
A solid background in face-to-face roles with strong people skills.
Confidence in conflict management and resolution.
Strong organizational abilities to handle a demanding workload.
A valid UK driving licence, with willingness to travel between properties.
The ability to work collaboratively with colleagues and external partners.
THE CONTRACT Permanent Full-time, 37.5 hours per week, Monday - Friday (on-call rota every 10 weeks) Salary: £26,250 Company car provided HOW TO APPLY To apply for this role, please email a copy of your CV to bethany.wiles@servicecare.org.uk or call on 01772208966 to discuss the role further. Further positions available in locations across the North West - please ask for additional info if interested....Read more...
Housing Officer Manchester £26,250 per annum Permanent Full time We are seeking a dedicated and experienced Housing Officer to join a team supporting vulnerable asylum seekers in Manchester. As a Housing Officer, you will ensure a high standard of accommodation and compliance with the Asylum Accommodation and Support Services Contract (AASC), focusing on the safety and well-being of service users across Manchester. THE ROLE Key responsibilities include:
Conduct monthly inspections of properties to ensure safety and compliance.
Oversee onboarding and withdrawal of properties as per Local Operating Procedures.
Identify and report property faults, categorizing them for prompt response.
Undertake minor property repairs within trained scope and provided toolkit.
Administer operational cash for utility top-ups and emergency payments.
Manage customer complaints and support issue resolution.
Participate in the on-call rota to ensure 24/7 service availability.
THE CANDIDATE Candidates should ideally have experience in a property-related role, though a strong commitment to supporting asylum seekers and excellent communication skills are more important. You should also bring:
A solid background in face-to-face roles with strong people skills.
Confidence in conflict management and resolution.
Strong organizational abilities to handle a demanding workload.
A valid UK driving licence, with willingness to travel between properties.
The ability to work collaboratively with colleagues and external partners.
THE CONTRACT Permanent Full-time, 37.5 hours per week, Monday - Friday (on-call rota every 10 weeks) Salary: £26,250 Company car provided HOW TO APPLY To apply for this role, please email a copy of your CV to bethany.wiles@servicecare.org.uk or call on 01772208966 to discuss the role further. Further positions available in locations across the North West - please ask for additional info if interested....Read more...
Housing Officer Chester / Cheshire £26,250 per annum Permanent Full time We are seeking a dedicated and experienced Housing Officer to join a team supporting vulnerable asylum seekers in Chester. As a Housing Officer, you will ensure a high standard of accommodation and compliance with the Asylum Accommodation and Support Services Contract (AASC), focusing on the safety and well-being of service users across Chester and Ellesmere Port. THE ROLE Key responsibilities include:
Conduct monthly inspections of properties to ensure safety and compliance.
Oversee onboarding and withdrawal of properties as per Local Operating Procedures.
Identify and report property faults, categorizing them for prompt response.
Undertake minor property repairs within trained scope and provided toolkit.
Administer operational cash for utility top-ups and emergency payments.
Manage customer complaints and support issue resolution.
Participate in the on-call rota to ensure 24/7 service availability.
THE CANDIDATE Candidates should ideally have experience in a property-related role, though a strong commitment to supporting asylum seekers and excellent communication skills are more important. You should also bring:
A solid background in face-to-face roles with strong people skills.
Confidence in conflict management and resolution.
Strong organizational abilities to handle a demanding workload.
A valid UK driving licence, with willingness to travel between properties.
The ability to work collaboratively with colleagues and external partners.
THE CONTRACT Permanent Full-time, 37.5 hours per week, Monday - Friday (on-call rota every 10 weeks) Salary: £26,250 Company car provided HOW TO APPLY To apply for this role, please email a copy of your CV to bethany.wiles@servicecare.org.uk or call on 01772208966 to discuss the role further. Further positions available in locations across the North West - please ask for additional info if interested....Read more...
Housing Officer Liverpool £26,250 per annum Permanent Full time We are seeking a dedicated and experienced Housing Officer to join a team supporting vulnerable asylum seekers in Liverpool. As a Housing Officer, you will ensure a high standard of accommodation and compliance with the Asylum Accommodation and Support Services Contract (AASC), focusing on the safety and well-being of service users across Liverpool. THE ROLE Key responsibilities include:
Conduct monthly inspections of properties to ensure safety and compliance.
Oversee onboarding and withdrawal of properties as per Local Operating Procedures.
Identify and report property faults, categorizing them for prompt response.
Undertake minor property repairs within trained scope and provided toolkit.
Administer operational cash for utility top-ups and emergency payments.
Manage customer complaints and support issue resolution.
Participate in the on-call rota to ensure 24/7 service availability.
THE CANDIDATE Candidates should ideally have experience in a property-related role, though a strong commitment to supporting asylum seekers and excellent communication skills are more important. You should also bring:
A solid background in face-to-face roles with strong people skills.
Confidence in conflict management and resolution.
Strong organizational abilities to handle a demanding workload.
A valid UK driving licence, with willingness to travel between properties.
The ability to work collaboratively with colleagues and external partners.
THE CONTRACT Permanent Full-time, 37.5 hours per week, Monday - Friday (on-call rota every 10 weeks) Salary: £26,250 Company car provided HOW TO APPLY To apply for this role, please email a copy of your CV to bethany.wiles@servicecare.org.uk or call on 01772208966 to discuss the role further. Further positions available in locations across the North West - please ask for additional info if interested....Read more...
Housing Officer Carlisle £26,250 per annum Permanent Full time We are seeking a dedicated and experienced Housing Officer to join a team supporting vulnerable asylum seekers in Carlisle. As a Housing Officer, you will ensure a high standard of accommodation and compliance with the Asylum Accommodation and Support Services Contract (AASC), focusing on the safety and well-being of service users across Carlisle. THE ROLE Key responsibilities include:
Conduct monthly inspections of properties to ensure safety and compliance.
Oversee onboarding and withdrawal of properties as per Local Operating Procedures.
Identify and report property faults, categorizing them for prompt response.
Undertake minor property repairs within trained scope and provided toolkit.
Administer operational cash for utility top-ups and emergency payments.
Manage customer complaints and support issue resolution.
Participate in the on-call rota to ensure 24/7 service availability.
THE CANDIDATE Candidates should ideally have experience in a property-related role, though a strong commitment to supporting asylum seekers and excellent communication skills are more important. You should also bring:
A solid background in face-to-face roles with strong people skills.
Confidence in conflict management and resolution.
Strong organizational abilities to handle a demanding workload.
A valid UK driving licence, with willingness to travel between properties.
The ability to work collaboratively with colleagues and external partners.
THE CONTRACT Permanent Full-time, 37.5 hours per week, Monday - Friday (on-call rota every 10 weeks) Salary: £26,250 Company car provided HOW TO APPLY To apply for this role, please email a copy of your CV to bethany.wiles@servicecare.org.uk or call on 01772208966 to discuss the role further. Further positions available in locations across the North West - please ask for additional info if interested....Read more...
Housing Officer Coventry / Northampton £26,250 per annum Permanent Full time We are seeking a dedicated and experienced Housing Officer to join a team supporting vulnerable asylum seekers in the Midlands. As a Housing Officer, you will ensure a high standard of accommodation and compliance with the Asylum Accommodation and Support Services Contract (AASC), focusing on the safety and well-being of service users across Coventry and Northampton. THE ROLE Key responsibilities include:
Conduct monthly inspections of properties to ensure safety and compliance.
Oversee onboarding and withdrawal of properties as per Local Operating Procedures.
Identify and report property faults, categorizing them for prompt response.
Undertake minor property repairs within trained scope and provided toolkit.
Administer operational cash for utility top-ups and emergency payments.
Manage customer complaints and support issue resolution.
Participate in the on-call rota to ensure 24/7 service availability.
THE CANDIDATE Candidates should ideally have experience in a property-related role, though a strong commitment to supporting asylum seekers and excellent communication skills are more important. You should also bring:
A solid background in face-to-face roles with strong people skills.
Confidence in conflict management and resolution.
Strong organizational abilities to handle a demanding workload.
A valid UK driving licence, with willingness to travel between properties.
The ability to work collaboratively with colleagues and external partners.
THE CONTRACT Permanent Full-time, 37.5 hours per week, Monday - Friday (on-call rota every 10 weeks) Salary: £26,250 Company car provided HOW TO APPLY To apply for this role, please email a copy of your CV to bethany.wiles@servicecare.org.uk or call on 01772208966 to discuss the role further....Read more...
Service Care Legal are currently recruiting for a skilled Court Officer to support the local authority in managing legal cases related to council and temporary accommodation arrears. This role involves preparing and representing the Council in court on cases progressing toward eviction due to rent arrears. As a Court Officer, you will work closely with Rent Collection Officers and other stakeholders to enforce protocols and maintain accurate records of all court-related activity.ROLE: Court Officer LOCATION: East London CONTACT: 6 months (with potential for extension) SALARY: £25.00 to £35.00 per hour LTDPlease note this role would require office attendance 3 times per fortnight (plus any court attendance).Key Responsibilities:
Prepare cases of substantial rent arrears for court, including gathering documentation and exhibits
Attend court on behalf of the Council, presenting evidence and obtaining money judgments in rent arrears cases
Ensure all court actions meet high standards of record-keeping and compliance with court protocol
Maintain effective communication with internal and external partners, including landlords, managing agents, and welfare agencies
Uphold council policies in all court interactions and support improvements to internal court protocols
Ideal Candidate:
The successful candidate will have experience in rent recovery or housing-related legal work, with an understanding of the complexities of the housing market and welfare reform.
Strong interpersonal skills and the ability to manage a busy caseload are essential, as is familiarity with court processes related to rent arrears.
Skills and Qualifications:
Background in legal or housing services, with direct court experience
Strong organisational skills and attention to detail
Ability to handle sensitive cases with professionalism
If this Court Officer role sounds like an opportunity of interest, please feel free to reach out to Lloyd Stanley on 01772 208969, or email lloyd.stanley@servicecare.org.uk. We also welcome referrals for this position, where a successful recommendation would be worth £250 each.
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Job Advert: Housing Officer
Location: Barnet, Brent, Camden and Harrow areas
Rate: £25.85 LTD / £20.43 PAYE
Contract – Temp
About the Role
As a Housing Officer, you’ll be a key part of our mission to enhance residents’ living experiences. By actively engaging with our communities, you’ll understand their needs and drive continuous improvement in service delivery. You’ll take ownership of your schemes, ensuring essential services like repairs, cleaning, and grounds maintenance are executed effectively.
Key Responsibilities
Engage with residents, addressing any concerns regarding their property or living experience.
Foster relationships within the community, being available and proactive.
Work collaboratively with residents, contractors, and internal teams to solve problems and see issues through to resolution.
Effectively set and manage budgets, including service charges, and communicate these with residents.
Undertake estate inspections, maintain health and safety compliance, and address ASB, safeguarding, and other essential operational concerns.
Requirements
Previous experience in customer service, ideally within a housing environment.
Strong interpersonal, investigative, and negotiation skills.
Ability to work both independently and as part of a team, demonstrating resilience and problem-solving.
IT proficiency, along with strong organizational and analytical skills.
A housing qualification or willingness to work towards one.
Behaviours for Success
Compassionate: Show empathy in your interactions.
Progressive: Embrace opportunities for continuous improvement.
Dependable: Deliver a high level of accountability.
Inclusive: Collaborate effectively with diverse groups.
Empowered: Take ownership of your role and responsibilities.
Apply Today
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an email to George.Westhead@servicecare.org.uk....Read more...
Compliance & Procurement Officer Kingston upon Thames Homelessness & Mental Health Focussed Homelessness Service 12 Weeks 36 hours £18.99 LTD / £16.19 PAYE (inc hol) Looking for a role that makes a difference in your community? Join our Local Authority client as a Compliance & Procurement Officer, supporting property management and rehousing services for rough sleepers in Kingston upon Thames. THE ROLE Deliver high-quality service in managing property acquisition, renewals, re-lets, and hand-backs for private sector landlords and rough sleepers, while ensuring compliance and maintaining strong landlord relationships.
Ensure properties meet safety standards and support rough sleeper rehousing placements.
Conduct scheduled and responsive property visits, ensuring compliance with Housing Health and Safety Rating System (HHSRS) for properties in and outside the borough.
Liaise with landlords, housing providers, and contractors to meet Gas Safe and relevant legislative standards.
Maintain detailed records, update compliance databases, and provide regular feedback on property interactions.
Identify and report any non-compliance issues, HHSRS hazards, and Safeguarding concerns from stakeholders.
Oversee property management expenditures and payments related to rough sleeper schemes.
Prepare quarterly GLA reports and other required statistical data.
THE CANDIDATE We are seeking a candidate with previous experience in a similar frontline public housing service role, especially in property compliance and procurement.
Proven experience in marketing and procurement of private sector properties with a track record in lettings.
Strong knowledge of housing law, security of tenure, and health and safety for temporary accommodations.
Familiarity with private leasing schemes, including financial and operational considerations.
Understanding of rough sleepers' needs within temporary accommodations.
Skilled in partnership working, negotiation, and case management.
THE CONTRACT
36 hours, Monday to Friday, 9am-5pm
12 weeks with potential for extension or a permanent position
Pay: £18.99 per hour LTD rate; PAYE equivalent is £16.19 per hour, inclusive of holiday.
HOW TO APPLY To apply for this role, please email a copy of your CV to lee . mcmillan @ servicecare . org. uk or call 01772 208966 01772 208966 to discuss the role in more detail! If the role is more suited to someone you know, we offer a £25....Read more...
Property Officer Oxford Temporary Full time Join a Housing Association as a Property Officer in Oxford, where you will provide essential administrative and operational support within the Student & Keyworker team. THE ROLE This position involves delivering comprehensive administrative services and ensuring efficient property management support. Key responsibilities include:
Assisting with the day-to-day management of the Student Office and handling resident enquiries.
Facilitating the provision and management of keys to contractors.
Supporting the production of management reports as needed.
Participating in regular estate/property inspections and monitoring outcomes.
Maintaining accurate stock records and monitoring stock levels on-site.
Recording and monitoring reported repairs and escalating as necessary.
Organising and maintaining both physical and electronic filing systems.
Ensuring health and safety compliance in all operational duties.
THE CANDIDATE The ideal candidate will have previous experience in a similar administrative or customer service role within housing or property management. Essential skills and experience include:
Proven background in delivering excellent customer service.
Proficiency in problem-solving and understanding customer needs.
Educated to GCSE level or equivalent in Maths and English (Grades A*-C).
Strong working knowledge of Outlook, Word, and Excel.
Ability to communicate effectively with a variety of stakeholders and maintain resilience in challenging situations.
THE CONTRACT Temporary Full time – 35 hours weekly The pay rate for the role is £19.02 per hour LTD company rate. The PAYE equivalent is £16.21 per hour, inclusive of holiday. HOW TO APPLY To apply for this role, please email a copy of your CV to bethany.wiles@servicecare.org.uk or call 01772 208966 to discuss further....Read more...
Job Title: Asset Data & Planning Officer Salary: £20 P/H PAYE (Inclusive of Holiday Pay) | £23.46 P/H LTD Umbrella P/H Hours: 35 Hours Per Week Type: Temporary Location: Manchester, M21 Start Date: December 9th/16th Work Pattern: Monday – Friday | Flexible & Hybrid working (3 Days in Office)Join our client’s team as an Asset Data & Planning Officer – Sustainable Assets, where you'll play a vital role in supporting the delivery of our corporate plan, asset management strategy, and investment programmes. This position ensures that the data within our asset management system is accurate, up-to-date, and continually improved to guide effective decisions and investments. Key Duties and Responsibilities:
Manage and maintain stock data within the asset management system, providing essential reports for department and business use.
Assist the Strategic Asset & Investment Manager in creating stock condition survey schedules and long-term investment programmes.
Provide data and reports to inform decisions on acquiring or divesting housing stock.
Collaborate across departments to align investment with local priorities, budgets, and compliance obligations.
Qualifications and Experience:
Proficiency in Microsoft Office, especially advanced Microsoft Excel skills.
Experience in analyzing large datasets and effectively communicating findings.
Understanding and ability to analyze financial data, including cost modeling.
(Desirable) Experience with asset or property data within the housing sector.
(Desirable) Background in major/planned works programming.
Proven ability to deliver high levels of service to both internal and external customers.
If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to david.jones@servicecare.org.uk....Read more...
Job Title: Anti-Social Behaviour Officer Employer: Service Care Solutions on behalf of West Lancashire Council Location: Skelmersdale Pay Rate: £15.86 per hour
Job Overview:
Service Care Solutions is assisting West Lancashire Council in recruiting an Anti-Social Behaviour Officer to join the Tenancy Services Team in Skelmersdale. In this role, you will be responsible for investigating and resolving cases of anti-social behaviour (ASB) among council tenants and leaseholders. You will collaborate with relevant agencies, providing intensive support to residents and implementing action plans according to the Council's policies and procedures.
Key Responsibilities:
Case Investigation and Resolution: Investigate ASB cases, working closely with tenants, leaseholders, and relevant agencies to effectively resolve issues.
Action Planning: Create and implement action plans and risk assessments tailored to individual cases.
Legal Actions and Documentation: Coordinate with the Council’s Legal Team to prepare warnings, Notices, Acceptable Behavioural Contracts, and Injunctions.
Resident Visits: Conduct field visits to assess situations, offer support, and collect evidence as needed.
Court Representation: Prepare cases for court, attend hearings as a witness, and provide support to other witnesses.
Community Cohesion: Contribute to the Council’s community-focused approach, fostering pride and cohesion among residents.
Candidate Requirements:
Experience: Minimum of 2 years’ experience managing anti-social behaviour cases within a social housing context.
Knowledge: Strong understanding of housing issues and ASB legislation.
Interpersonal Skills: Experience in working with vulnerable individuals or those with complex needs; skilled in managing conflicts and disputes.
Fieldwork: Ability to conduct extensive fieldwork, including home visits and joint visits with partner agencies.
Education: 5 GCSEs at grade C or above.
Other Requirements: A valid driver’s license is essential. Familiarity with the QL Housing Management System is preferred.
Benefits:
This position offers the chance to make a meaningful impact in the community, working with a committed team to improve resident welfare and neighbourhood safety. If you meet these qualifications and are interested in supporting anti-social behaviour management in West Lancashire, please contact Lewis Ashcroft at Service Care Solutions at Lewis.Ashcroft@servicecare.org.uk to apply.....Read more...
A leading Housing Association is seeking a proactive and detail-oriented Coordinator/Resident Liaison Officer to join their team. This role involves building strong relationships with residents, neighbors, and stakeholders impacted by property repair programs. You’ll work closely with customers to ensure they understand the process, timelines, and any potential disruptions or costs involved.
Key Responsibilities:
Develop and maintain positive relationships with residents and community members to support ongoing repair and retrofit programs.
Assist in planning and coordinating repair projects, ensuring clear communication about timelines and impacts on residents.
Work collaboratively with the Head of Client Services and Programme Lead to meet organizational goals outlined in the Corporate Plan and Homes and Place Standard.
Translate property and customer information accurately into the housing system to support future customer service needs.
Requirements:
Proven experience in a similar role, with a strong background in resident engagement and project coordination.
Excellent planning, organizational, and communication skills.
Ability to commute to the Webley office and work effectively within a cross-disciplinary team.
stride is acting as an Employment Business in relation to this vacancy.....Read more...
Property Officer (Leasehold Services) Location: Central or Remote Working Contract: Temp Salary: £20.74 Umbrella per hour. £17.71 PAYE.
We are working on behalf of a forward-thinking client to recruit a dedicated Property Officer to join their Resident Services team. This is an exciting opportunity to manage a portfolio of leasehold properties, deliver exceptional services to leaseholders, and play a key role in the financial management of the Housing Revenue Account.
Role Overview
In this pivotal role, you will:
Manage leasehold services for a designated property patch, including Section 20 consultations, service charge calculations, and income recovery.
Provide high-quality advice on leasehold matters, ensuring that lease agreements are upheld, and breaches addressed.
Liaise with internal teams and external stakeholders, including legal advisors and asset managers, to deliver exceptional service to leaseholders.
Lead on statutory consultations, preparing and issuing notices and conducting resident meetings.
Key Responsibilities
Income Management: Oversee service charge billing and recovery, implement payment plans, and promote Direct Debit options.
Statutory Consultations: Manage consultations for major works, ensuring compliance with all legal requirements.
Legal Actions: Support legal processes, prepare tribunal cases, and represent the Council as required.
Customer Relations: Maintain effective communication, resolving queries, and conducting leaseholder surgeries.
What We’re Looking For
Knowledge: Expertise in leasehold legislation, including the Landlord and Tenant Act and Commonhold & Leasehold Reform Act.
Skills: Strong financial acumen for service charge calculations and excellent communication skills.
Experience: Proven track record in managing leasehold services, including statutory consultations and debt recovery.
Why Join Us?
Be part of a forward-thinking team committed to delivering outstanding services.
Benefit from professional development opportunities and a supportive work environment.
Play a vital role in maintaining the financial health of the Housing Revenue Account.
How to Apply
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an email to George.Westhead@servicecare.org.uk
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Right to Buy Officer
Position: Right to Buy Officer Location: Doncaster DN1
Pay Rate:
PAYE: £14.98 per hour
LTD: £17.89 per hour
Job Overview: We are recruiting for a Right to Buy Officer to process Right to Buy applications, ensuring compliance with legislation and internal policies. This role requires excellent communication skills, strong organizational abilities, and a commitment to providing outstanding customer service.
Key Responsibilities:
Manage Right to Buy applications, providing advice and support to customers throughout the process.
Conduct telephone and face-to-face interviews, including home visits, for Right to Buy applicants and financial contributors.
Ensure all applications are processed in line with statutory timescales and compliance requirements.
Liaise with internal departments, external stakeholders, and housing providers to address property valuation and boundary issues.
Maintain accurate records, case notes, and service data in line with GDPR.
Provide performance data related to service delivery and contribute to procedure updates.
Assist customers with home improvement requests, following company procedures.
Essential Criteria:
NVQ Level 2 (or equivalent) in business administration or customer care, or 3 GCSEs at A*-C.
Strong IT proficiency, including Microsoft Office.
Knowledge of Right to Buy legislation and Money Laundering Regulations.
Experience in customer service, handling complex inquiries and complaints.
Excellent communication skills—written, verbal, and interpersonal.
Desirable:
Full, valid driving license.
Additional Information: This role may require occasional travel for home visits. Flexible working is essential, with a focus on safeguarding and providing a high standard of service.
If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an email to George.Westhead@servicecare.org.uk
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Service Care Solutions is working alongside a dynamic local authority, based in London, which needs a revolutionary Director of Law and Governance to lead their team. This role will put you at the helm of the council’s legal team.
This role can be done on a hybrid basis and pays £550 to £600 per day umbrella (negotiable). This is a three-month contract.
Key responsibilities of the Director of Law and Governance role:
Provide effective, inclusive leadership that drives the continuous improvement of the council’s plan.
Act as Deputy Monitoring Officer in accordance with S.5 of the Local Government and Housing Act 1989.
Partner with the Chief Solicitor at a neighbouring council to ensure cohesive leadership across the Bi-Borough Legal service.
This is a politically restricted post
Essential skills and experience:
Proven ability to balance strategic leadership with operational management.
A qualified solicitor with experience in a similar senior leadership role, including serving as a Monitoring Officer
Excellent negotiation and influencing abilities.
Political sensitivity and a belief in local democracy and accountability.
.Benefits included with the Director of Law and Governance position:
Hybrid working
Weekly pay
Flexible hours
Part-Time Considered (Minimum of Three Days a Week)
If this Director of Law and Governance role sounds like an opportunity of interest for you or someone you know, then please feel free to reach out to Hugh Barnes on 01772208969, or email Hugh.Barnes@servicecare.org.uk.
We also welcome referrals for this position, where a successful recommendation would be worth £250.....Read more...
Job Title: Homeownership Officer
Location: London SE1
Contract: Temp ongoing
Hours: Full-time
Role Summary: Our client is seeking a professional, dedicated Homeownership Officer to provide comprehensive leasehold management services. In this role, you will ensure all aspects of service delivery are aligned with legislation, best practices, and leaseholder terms. You’ll have the opportunity to manage your own portfolio of leasehold and shared ownership properties, focusing on providing a responsive, customer-centered experience.
Key Responsibilities:
Address day-to-day inquiries related to leasehold and shared ownership.
Support finance teams with service charge verification and ensure accurate charge allocations, including sinking funds.
Oversee Right to Acquire applications, lease extensions, remortgages, and resales.
Manage Section 106 schemes, focusing on service standards, budgets, and end-of-year accounts.
Coordinate the Section 20 Consultation process and collaborate on arrears recovery.
Maintain up-to-date records across systems and databases and assist in policy and procedure reviews.
Facilitate partnerships with neighbourhood, development, sales, and maintenance teams for smooth property management.
Requirements:
Degree or equivalent, with membership in the Association of Residential Managing Agents (ARMA) or the Chartered Institute of Housing.
Demonstrated experience in frontline leasehold management, including Section 20 consultation, service charge verification, and management of mixed tenure schemes.
Strong understanding of leasehold management regulations, with a proactive approach to customer service and dispute resolution.
Excellent communication and numeracy skills, with the ability to manage complex accounts and maintain accuracy under pressure.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or
If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an email to George.Westhead@servicecare.org.uk
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A client within the public sector based in Merseyside is currently recruiting for a Housing Improvements Officer to join their team as soon as possible. The client is offering a full time, contract position with the ideal candidate having experience of working within a local authority environment.
The Role
Key purpose of the role is to assess adaptation requirements in line with relevant legislation, undertake design work to address identified requirements efficiently and effectively and manage the delivery of the works to a high standard.
Key responsibilities will include but not be limited to:
provide a service to clients who are enquiring about, have made an application for, or have received approval for, the various types of grant or loan assistance.
organise and oversee all technical aspects of the Housing grants / loans process from receipt of initial enquiry through to completion.
inspect properties with regard to the legislation and standards appertaining to the Housing Health and Safety Rating System, the Decent Homes Standard, Disabled Facilities Grant and other relevant standards, as appropriate
The Candidate
To be considered for this role you will require to be qualified to at least HND/HNC level Building Construction and / or Surveying or equivalent.
It will be essential to be in experiences in the below:
experience in a residential building / surveying related discipline with knowledge of the building industry, surveying practices and techniques, adaptations and general domestic building maintenance / repair practices.
experience in producing detailed specifications, schedules of work and plans using CAD programmes.
ability to compile and maintain a schedule of rates, tender preparation and negotiation, contract administration, quality and cost control.
The client is looking to move quickly with this role and as such are offering £21.46 p/h Umbrella Ltd. (approx. £17.50 p/h PAYE)
How to Apply
If this position sounds of interest, email a copy of your up-to-date CV to amy.dhawan@servicecare.org.uk or call Amy at Service Care Construction on 01772 208967 to discuss the vacancy in more detail.
Also, if this role is not of interest to you, but you are looking for new opportunities, please still get in touch as we cover all construction-related vacancies across the region.
Referral Bonus
If this role is not suitable for yourself, but you know someone who may be interested, please pass on their details, or forward these details to them. If they are successful in applying, you will receive a £250 referral bonus upon completion of an initial probationary period.....Read more...
Resident Liaison Officer (RLO) - Glasgow - £30,000 - £35,000 DOE The Resident Liaison Officer (RLO) will be the primary point of contact between residents and the project team, ensuring effective communication and a positive experience for residents impacted by ongoing refurbishment and maintenance projects. The RLO will be responsible for managing resident inquiries, addressing concerns, and ensuring all communications are clear, timely, and consistent with project standards. This position will be office based in Glasgow however travel throughout Scotland would be expected part of this role. Hours of work: Monday - Friday 09.00 - 17.00 Key Responsibilities: • Serve as the main point of contact for residents, providing information about project timelines, progress, and potential impacts. • Develop and maintain positive relationships with residents, building trust and ensuring satisfaction. • Conduct regular visits to properties, gathering feedback and addressing any issues or concerns from residents. • Organise and attend resident meetings, ensuring residents are informed and prepared for upcoming work. • Maintain accurate records of resident communications and inquiries, reporting regularly to project managers and other stakeholders. • Collaborate with contractors and project teams to minimise disruption to residents and ensure compliance with safety and quality standards. • Provide residents with schedules, updates, and clear information on project milestones and anticipated completion dates. • Mediate any complaints, following up with residents to ensure issues are resolved promptly. • Ensure that any special requirements or accommodations needed by residents are communicated to the project team. Skills & Qualifications: • Experience in a resident-facing role, customer service, or similar position, preferably within construction, property management, or housing sectors. • Excellent communication and interpersonal skills, with a strong ability to listen and empathize. • Highly organised with strong attention to detail. • Ability to work independently and as part of a team. • Problem-solving skills and a proactive approach to handling resident concerns. • Knowledge of health and safety regulations is a plus. • Proficiency in Microsoft Office Suite and familiarity with project management software is desirable. Salary & Benefits: • Salary DOE £30,000 - £35,000 • 28 days holiday • Opportunities for professional development and advancement....Read more...
