Resident Liasion Officer

A leading Housing Association is seeking a proactive and detail-oriented Coordinator/Resident Liaison Officer to join their team. This role involves building strong relationships with residents, neighbors, and stakeholders impacted by property repair programs. You’ll work closely with customers to ensure they understand the process, timelines, and any potential disruptions or costs involved.

Key Responsibilities:

Develop and maintain positive relationships with residents and community members to support ongoing repair and retrofit programs. Assist in planning and coordinating repair projects, ensuring clear communication about timelines and impacts on residents. Work collaboratively with the Head of Client Services and Programme Lead to meet organizational goals outlined in the Corporate Plan and Homes and Place Standard. Translate property and customer information accurately into the housing system to support future customer service needs.

Requirements:

Proven experience in a similar role, with a strong background in resident engagement and project coordination. Excellent planning, organizational, and communication skills. Ability to commute to the Webley office and work effectively within a cross-disciplinary team.

stride is acting as an Employment Business in relation to this vacancy.