Right to Buy Officer

Right to Buy Officer

Position: Right to Buy Officer
Location: Doncaster DN1

Pay Rate:

PAYE: £14.98 per hour LTD: £17.89 per hour

Job Overview:
We are recruiting for a Right to Buy Officer to process Right to Buy applications, ensuring compliance with legislation and internal policies. This role requires excellent communication skills, strong organizational abilities, and a commitment to providing outstanding customer service.

Key Responsibilities:

Manage Right to Buy applications, providing advice and support to customers throughout the process. Conduct telephone and face-to-face interviews, including home visits, for Right to Buy applicants and financial contributors. Ensure all applications are processed in line with statutory timescales and compliance requirements. Liaise with internal departments, external stakeholders, and housing providers to address property valuation and boundary issues. Maintain accurate records, case notes, and service data in line with GDPR. Provide performance data related to service delivery and contribute to procedure updates. Assist customers with home improvement requests, following company procedures.

Essential Criteria:

NVQ Level 2 (or equivalent) in business administration or customer care, or 3 GCSEs at A*-C. Strong IT proficiency, including Microsoft Office. Knowledge of Right to Buy legislation and Money Laundering Regulations. Experience in customer service, handling complex inquiries and complaints. Excellent communication skills—written, verbal, and interpersonal.

Desirable:

Full, valid driving license.

Additional Information:
This role may require occasional travel for home visits. Flexible working is essential, with a focus on safeguarding and providing a high standard of service.

If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an email to George.Westhead@servicecare.org.uk