Housing Officer

Housing Officer
Carlisle
£26,250 per annum
Permanent
Full time
We are seeking a dedicated and experienced Housing Officer to join a team supporting vulnerable asylum seekers in Carlisle. As a Housing Officer, you will ensure a high standard of accommodation and compliance with the Asylum Accommodation and Support Services Contract (AASC), focusing on the safety and well-being of service users across Carlisle.
THE ROLE
Key responsibilities include:

Conduct monthly inspections of properties to ensure safety and compliance. Oversee onboarding and withdrawal of properties as per Local Operating Procedures. Identify and report property faults, categorizing them for prompt response. Undertake minor property repairs within trained scope and provided toolkit. Administer operational cash for utility top-ups and emergency payments. Manage customer complaints and support issue resolution. Participate in the on-call rota to ensure 24/7 service availability.

THE CANDIDATE
Candidates should ideally have experience in a property-related role, though a strong commitment to supporting asylum seekers and excellent communication skills are more important. You should also bring:

A solid background in face-to-face roles with strong people skills. Confidence in conflict management and resolution. Strong organizational abilities to handle a demanding workload. A valid UK driving licence, with willingness to travel between properties. The ability to work collaboratively with colleagues and external partners.

THE CONTRACT
Permanent
Full-time, 37.5 hours per week, Monday - Friday (on-call rota every 10 weeks)
Salary: £26,250
Company car provided
HOW TO APPLY
To apply for this role, please email a copy of your CV to bethany.wiles@servicecare.org.uk or call on 01772208966 to discuss the role further. Further positions available in locations across the North West - please ask for additional info if interested