The Hospitality Supervisor Level 3 Apprenticeship combines hands-on workplace experience with structured learning. Apprentices will spend most of their time working in a hospitality environment, applying skills while being supported by their employer.
The apprenticeship typically involves:
Leadership and Team Management: Apprentices will learn how to supervise and motivate teams, set performance expectations, run team briefings, and support colleagues to achieve goals. They will develop skills in conflict resolution and fostering a positive workplace culture
Delivering Customer Excellence: Apprentices will focus on providing exceptional customer service, resolving complaints, handling queries, and adapting to different customer needs to maintain high standards
Operational Oversight: They will assist in running day-to-day operations, including opening and closing procedures, monitoring health and safety compliance, managing resources such as stock and equipment, and ensuring shifts run smoothly
Financial Awareness: Apprentices will develop an understanding of budgets, cost control, processing payments, and identifying ways to improve profitability and reduce waste
Compliance and Standards: Training will cover adherence to legal requirements, such as food hygiene and health and safety regulations, alongside company policies to ensure all operations meet required standards
Problem Solving and Innovation: Apprentices will tackle operational challenges, identify opportunities to enhance customer experiences, and implement improvements to benefit the team and business
Training:Hospitality Supervisor Level 3 Apprenticeship Standard:
On-the-Job Training:
Work alongside experienced team members to gain practical skills in guest service, food and beverage operations, barista techniques, and bar service
Shadow senior colleagues to understand luxury service standards and day-to-day restaurant operations
Structured Learning Sessions:
Attend regular workshops and training sessions focused on hospitality fundamentals, including menu knowledge, communication skills, and health & safety protocols
Participate in barista training and cocktail-making workshops to develop technical expertise
Mentorship and Coaching:
Receive one-on-one guidance from mentors, including team leaders and managers
Regular feedback sessions to identify strengths and areas for improvement
Rotational Learning:
Experience different roles within the restaurant, such as front-of-house service, barista duties, and bar service, to build versatility.Learn kitchen operations to enhance understanding of menu items and preparation
E-Learning and Assignments:
Complete online modules and assignments to reinforce knowledge of customer service, food safety, and industry best practices
Workplace Projects:
Undertake practical tasks such as creating a drinks menu or leading a service section to apply learning in real scenarios
Assessments and Reviews:
Regular progress reviews with a designated trainer or assessor to track development
End-point assessment to demonstrate competency in all required areas
Training Outcome:After completing the Hospitality Supervisor Level 3 Apprenticeship, there are several potential career progression opportunities, depending on the apprentice's interests and ambitions within the hospitality industry.
Some of the typical paths include:
Hospitality Manager: The next step could be a move into a managerial role, such as a Front of House Manager, Operations Manager, or Restaurant Manager. This role involves overseeing larger teams, managing budgets, and ensuring high standards of service and operations across the business
Team Leader/Shift Leader: Apprentices may progress into more senior supervisory roles, where they would take on greater responsibility for team leadership, staff development, and the operational performance of a specific area, such as the bar, restaurant, or front office
Departmental Manager: In larger hotels, restaurants, or other hospitality establishments, apprentices may move into departmental management roles. These positions involve overseeing specific departments like housekeeping, food and beverage, or events, with a focus on operations, staffing, and customer service
Specialist Roles: With further training and experience, there may be opportunities to specialise in areas such as revenue management, sales and marketing, event coordination, or hotel operations
Operations Director/General Manager: For those with strong leadership skills and significant experience, long-term career progression could lead to senior roles, such as an Operations Director or even a General Manager position, where they would oversee all aspects of the business, including strategy, financial performance, and growth
Training and Development Roles: Apprentices with a strong interest in staff development may choose to move into roles like Learning and Development Coordinator or Trainer, focusing on nurturing talent and delivering training within the organisation
Overall, the Level 3 Hospitality Supervisor Apprenticeship provides a strong foundation for further career growth in a variety of managerial and specialist positions within the hospitality sector
Employer Description:The Royal Garden Hotel is a luxurious 5-star hotel located in Kensington, London, offering 396 fully refurbished bedrooms as of 2024. With stunning views of Kensington Palace and Gardens, the hotel is a prime destination for both leisure and business travelers, providing easy access to major London attractions like Hyde Park and the Royal Albert Hall.
The hotel offers world-class dining experiences, including the Origin of Kensington, a contemporary British restaurant that showcases the finest seasonal ingredients, and the stylish Piano Bar, where guests can enjoy live music and expertly crafted cocktails in a relaxed, sophisticated setting.
Renowned for its outstanding service and dedication to a personalised guest experience, the Royal Garden Hotel combines luxury with a welcoming, tailored approach. With elegant event spaces and a strong commitment to staff development, it is not only a sought-after destination for visitors but also an exceptional place to grow a career in hospitality.Working Hours :We are a hotel and work on a variety of shifts some starting 06:00 earliest start, 23:00 latest finish time, where you will work on a roster system after your trained in each area, exact working days and hours TBCSkills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Team working,Initiative,Patience....Read more...
Responsibilities of a Hospitality Team Member at Origin Kensington:
Menu Knowledge:
Understand and explain all dishes, ingredients, and preparation methods to guests
Recommend dishes based on dietary requirements and preferences
Stay updated on seasonal changes to the menu and specials
Bar Knowledge:
Prepare and serve a variety of beverages, including cocktails, wines, and spirits
Provide recommendations based on guest preferences
Maintain cleanliness and organisation of the bar area
Barista Duties:
Prepare and serve high-quality coffees and teas, ensuring consistency
Operate and maintain coffee machines and equipment
Engage with guests to provide personalized service and recommendations
Guest Service:
Greet and seat guests warmly, ensuring an exceptional first impression
Take orders accurately and relay them to the kitchen efficiently
Ensure guest satisfaction by addressing concerns promptly and professionally
Table Service:
Deliver food and beverages to tables promptly and with care
Manage table settings, clearing, and resetting for a seamless dining experience
Upsell menu items and promotions to enhance the guest experience
Health and Safety:
Adhere to all food hygiene and safety standards
Report any maintenance or safety concerns to management
Team Collaboration:
Support colleagues in all areas of the restaurant during busy periods
Participate in team briefings and training sessions
This multifaceted role ensures a dynamic experience for both team members and guests, emphasizing the luxury standards of Origin Kensington
Training:Hospitality Team Member Level 2.
On-the-Job Training:
Work alongside experienced team members to gain practical skills in guest service, food and beverage operations, barista techniques, and bar service
Shadow senior colleagues to understand luxury service standards and day-to-day restaurant operations
Structured Learning Sessions:
Attend regular workshops and training sessions focused on hospitality fundamentals, including menu knowledge, communication skills, and health & safety protocols
Participate in barista training and cocktail-making workshops to develop technical expertise
Mentorship and Coaching:
Receive one-on-one guidance from mentors, including team leaders and managers
Regular feedback sessions to identify strengths and areas for improvement
Rotational Learning:
Experience different roles within the restaurant, such as front-of-house service, barista duties, and bar service, to build versatility.Learn kitchen operations to enhance understanding of menu items and preparation
E-Learning and Assignments:
Complete online modules and assignments to reinforce knowledge of customer service, food safety, and industry best practices
Workplace Projects:
Undertake practical tasks such as creating a drinks menu or leading a service section to apply learning in real scenarios
Assessments and Reviews:
Regular progress reviews with a designated trainer or assessor to track development
End-point assessment to demonstrate competency in all required areas
Training Outcome:After completing the Hospitality Team Member Level 2 Apprenticeship at the Royal Garden Hotel, you could pursue roles such as:
Restaurant Supervisor
Barista Specialist
Bartender/Mixologist
Guest Service Assistant
Events Coordinator
Front Office Assistant
Food and Beverage Manager
With further training, you can progress to senior positions like department manager or specialise in areas such as sommelier, catering manager, or hotel operations
Employer Description:The Royal Garden Hotel is a luxurious 5-star hotel located in Kensington, London, offering 396 fully refurbished bedrooms as of 2024. With stunning views of Kensington Palace and Gardens, the hotel is a prime destination for both leisure and business travelers, providing easy access to major London attractions like Hyde Park and the Royal Albert Hall.
The hotel offers world-class dining experiences, including the Origin of Kensington, a contemporary British restaurant that showcases the finest seasonal ingredients, and the stylish Piano Bar, where guests can enjoy live music and expertly crafted cocktails in a relaxed, sophisticated setting.
Renowned for its outstanding service and dedication to a personalised guest experience, the Royal Garden Hotel combines luxury with a welcoming, tailored approach. With elegant event spaces and a strong commitment to staff development, it is not only a sought-after destination for visitors but also an exceptional place to grow a career in hospitality.Working Hours :We are a hotel and work on a variety of shifts some starting 06:00 earliest start, 23:00 latest finish time, where you will work on a roster system after your trained in each area, exact working days and hours TBCSkills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Team working,Initiative,Patience....Read more...
Key duties and responsibilities:
Office administration including project control, job costing, and record keeping.
Assisting with project programmes, project proposals, timelines and budgets.
Help maintaining the project plan; monitor progress against the plan, coordinate project activities and resources.
Assist with preparation and submission of regular project update reports as required.
Provide support and assist in other departmental activities as required.
Become a key member of the office commercial team.
The successful candidate shall:
Gain experience of working in a busy office environment.
Gain experience of working on time sensitive projects.
Improve and develop computer Literacy with experience of using Microsoft Office, specifically Outlook, Word, Excel & teams.
Learn to create and maintain reporting documents i.e. spread sheets to record manipulate and present information.
Gain valuable experience in office & project management.
Training:
The succesful apprentice will be allocated with an assessor who will visit them within the workplace once every 6-8 weeks.
In addition, the apprentice will be expected to attend an online lesson/tutorial one day per month.
Training Outcome:
On succesful completion of this apprenticeship, there may be a permanent position for the right candidate.
Employer Description:Established in 1996, Countrywide Electrical Services Limited (CES) has since grown to become a widely respected building services contractor on a nationwide basis within the retail, commercial, hotel & leisure, storage, industrial and public market sectors.Working Hours :Monday to Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Customer care skills,Administrative skills,Team working....Read more...
Checking and putting away daily food deliveries
Reviewing the previous day's shift to establish the daily tasks
Preparation of food ready for daily service
During service, the cooking and presenting of all dishes on the menu, including starters, mains and desserts
Daily input into the ever-changing seasonal specials board
Daily cleaning in accordance with cleaning rotas
Ongoing management and rotation of stock
Opening and closing of the kitchen, in accordance with the procedures
Check, prepare, assemble, cook, regenerate, hold and present food meeting the needs of the customers and maintaining organisational standards and procedures
Use kitchen tools and equipment safely and correctly to produce consistently high quality dishes according to specifications
Understand how to produce dishes to suit individuals’ specific dietary, religious and allergenic needs as required
Understand how to operate within all regulations, legislation and procedural requirements and complete and maintain all documentation in relation to this
Understand how to maintain quality and consistency in food production by using resources in line with organisations’ financial constraints, style, specifications and ethos
Training:This apprenticeship will give you the knowledge, skills and behaviours required to work as a production Chef and will include the following:
You will also produce a portfolio of evidence demonstrating examples of your work throughout the apprenticeship
You will attend York College on a day release basis and the qualification achieved will be Production Chef Apprenticeship level 2
Training Outcome:
Full-time employment available upon completion of the apprenticeship, with excellent progression and training to eventual head chef standard
Employer Description:Food led village pub, with hotel and luxury glamping pods. Under the same management for 12 years, employing 15 people, with an excellent local reputation.Working Hours :Variable weekly rota to include evenings and weekend shifts.Skills: Communication skills,Attention to detail,Organisation skills,Presentation skills,Team working....Read more...
Reading and understanding property surveys.
Preparing the areas for completion of work.
Converting garages and conservatories with installation of windows and doors included.
Installation of kitchens and bathrooms.
Health and safety.
Any other duties in line with the business needs
Training:Apprentices will be allocated a Trainer Assessor and training will be planned and delivered in conjunction with the employer to meet the individual needs of the apprentice.
The apprentice will spend 20% of their working hours in off the job activities and training.
L2 Property maintenance operative Apprenticeship Standard.
On the job and off the job training will be delivered in the workplace.Training Outcome:Potential to get a full-time role within the company at the end of the apprenticeship period. Once qualified the apprentice will get the opportunity to work on exciting projects.Employer Description:Based in Nottingham and founded in 2019, SOS-Man 24/7 Ltd has successfully been offering fast and reliable emergency services for a range of building repair, maintenance, and facilities management, both domestically and in the commercial sector. From home repairs, hotel maintenance to getting offices back up and running following an escape of water, our fast, efficient and experienced team will be on hand promptly (usually in under an hour) to repair the problem. Plus, we don’t just fix it, we will then make good any damage and get everything looking great againWorking Hours :Monday to Friday 9am to 5pm
Saturday 10am – 3pmSkills: Communication skills,Attention to detail,Organisation skills,Number skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness....Read more...
As a Business Administrator Apprentice, you will be responsible for providing general administrative support to the business. This will include a range of duties such as:
Answering and redirecting phone calls in a professional and courteous manner
Managing and responding to emails efficiently
Assisting with sales order processing and ensuring timely delivery to customers
Collaborating with suppliers, retail, and trade customers to ensure smooth business operations
Updating websites and social media platforms to promote the company's products and services
Maintaining accurate and organised filing systems
Supporting logistics activities, including coordinating shipments and maintaining inventory records
Assisting with photocopying and document preparation as needed
Conducting data input and ensuring accuracy and completeness of information
Performing any other general administrative duties and ad-hoc tasks as assigned by management
If you are enthusiastic, motivated, and eager to kick-start your career in business administration, we encourage you to apply for this apprenticeship. Please submit your resume and a cover letter explaining your interest in the role and how your skills align with the job requirements.
As an apprentice, you will receive a competitive salary and the opportunity to gain a recognized qualification while gaining real-world experience.
We are an equal opportunity employer and welcome applications from all qualified candidates.Training:
BTEC Level 3 Diploma in Business Administration, QCF
Employer Rights and Responsibilities
Personal Learning and Thinking Skills
Training Outcome:
To be offered a full-time position once apprenticeship is complete. The opportunities in the world of business are endless. Many apprentices start in business administration, customer service or accountancy, which are great stepping stones into lots of exciting careers. You can go on to specialise in a particular field and into management
You will find people who started in administration working in all professional areas and at all levels
If you are good at IT and enjoy working with others then a Business Apprenticeship could give your career a great start
Employer Description:MollyDoo Baby is synonymous with the high quality manufacture of baby & children's mattresses, supplying the nursery trade, furniture, hotel, leisure, educational, childcare & health industries.
Based in Lancashire, historically famous for manufacturing & textiles, we specialise in the manufacture of all types of baby & children's mattresses with a variety of fillings and coverings.Working Hours :Monday - Thursday, 09:00 - 17:00Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Team working,Initiative,Patience....Read more...
