Homelessness Prevention Officer Hammersmith and Fulham, London Temporary Full TimeWe are seeking a dedicated and skilled Housing Options Officer/ Homelessness Prevention Officer to join a team based in Hammersmith on a full-time temporary ongoing basis. The Homelessness Prevention Officer will be a part of a team conducting assessments of those presenting as homeless, or at risk of homelessness, identifying problems causing their homelessness, and offering support and advice. The post holder will be responsible for providing advice, assistance, and support to members of the community seeking housing advice, and actively working to reduce homelessness in the community. This role requires in-depth knowledge of housing legislation, policies, and procedures, as well as excellent communication experience of interviewing within a homelessness prevention role. Requirements
Previous experience working in a similar role, within housing options or social housing, working closely with homelessness prevention
Knowledge of housing legislation, policies, and procedures, including the Homelessness Reduction Act, the Protection from Eviction Act, and Children’s Act
Previous experience managing a client case load
Previous experience working with vulnerable customers, including interviewing and providing suitable housing advice for vulnerable client groups
Excellent communication skills, both verbal and written
Good organizational skills, with the ability to prioritize tasks, manage workload efficiently, and meet deadlines
Role Expectations
Provide Housing Advice: Offer accurate and up-to-date advice on housing options, and homelessness prevention strategies, ensuring individuals understand their rights and responsibilities
Provide an excellent service to all residents and customers who present, apply, or are
referred to the service by offering high standards of customer care at all times
Process and investigate applications for housing accommodation including those cases who are homelessness and threatened homelessness, having a clear focus on preventing or relieving a person’s homelessness
Take reasonable steps to secure suitable emergency and temporary accommodation for homeless households according to statutory requirements
To provide appropriate advice and assistance to all applicants who are homeless or in
housing need, and to maximise the resources and opportunities available to prevent
homelessness wherever possible
Maintain regular contact with homeless households in temporary accommodation, ensuring that appropriate support is made available
Develop, update review, and implement Personalised Housing Plans for customers
Assess Housing Needs: Conduct thorough assessments of individuals and families to determine their housing needs and eligibility for different housing options.
Investigate and determine the status of those presenting as homeless as referred to the team
Maintain Records: Accurately record all interactions, assessments, and decisions in line with relevant policies and procedures, ensuring confidentiality and data protection guidelines are strictly followed
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to bethany.wiles@servicecare.org.uk....Read more...
Homelessness Officer (2 Positions Available), Crawley Expected duration of contract: 3 months Full - Time Hybrid/Remote – No requirement to be in office As part of a dedicated Housing Options Team, you'll play a vital role in providing comprehensive housing advice and support to prevent homelessness and maximise the use of quality housing across all tenures. The main focus of your role will be to make enquiries in relation to the 5 tests of homelessness Issue S184 homelessness decisions to a backlog of overdue cases who are beyond the 56 day relief period. Please note, A standard DBS is required. You will:
Provide comprehensive housing advice to prevent homelessness and enable informed decisions.
Implement statutory homelessness duties, processing applications and discharging subsequent duties.
Offer free, confidential advice on housing rights, legislation, and Council policy.
Investigate homelessness cases, determine Council duties, and arrange temporary accommodation.
Ensure effective use of temporary accommodation and refer applicants to other authorities when necessary.
Provide support with landlord and tenant disputes, debt counselling, and money advice.
Liaise with legal, voluntary, and statutory organisations as required.
Represent clients in court when appropriate.
Essential Requirements
Excellent communication, negotiation, and decision-making skills
Ability to manage a caseload and work under pressure
Proficient in IT and report writing
Understanding of housing legislation, homeless duties, and welfare benefits
Working knowledge of tenancy agreements and homeless prevention initiatives
Good standard of general education
Housing-related and homelessness training or qualification preferred
Familiarity with housing market and court procedures
Positive attitude, self-motivated, and committed to customer care
Ability to work in a team and handle confrontational situations
Willingness to work unsocial hours
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Alex at Service Care Solutions on 01772 208 966 or send an E-Mail to alex.yates@servicecare.org.uk....Read more...
Housing advisor – Cambridge£19.99 per hourFixed term contract – Full TimeKey Accountabilities
Advising on a wide spectrum of housing options to help prevent or relieve (find alternative accommodation) homelessness or improve customers’ housing circumstances by making sound judgements on the most suitable and sustainable option availableProviding a triage service at point of initial customer contact to assess whether a formal homeless application has been triggered and a personal housing plan is requiredFully assessing the support needs of each customer who is homeless or threatened with homelessness to whom the Council owes a statutory dutyNegotiating and producing a personal housing plan for all customers who are homeless or threatened with homelessness as prescribed within relevant legislation and the Homelessness Code of GuidanceCarrying out appropriate enquiries and investigations to establish whether the Council owes a statutory duty under relevant homelessness legislation and making formal decisions in this regard, following this with written decisions to the applicant at each stage of the Council’s duties as defined by legislation.Interpreting homelessness and landlord tenant law, advising customers accordingly and dealing swiftly and effectively with cases which may involve harassment and illegal eviction, passing these on to the Council’s housing enforcement officer where it is likely that sustained work is required and working with that officer as necessaryCheck the validity of legal notices and possession action taken by private landlords and advise tenants and landlords accordingly. Mediate between landlords and tenants with a view to preventing homelessnessSupport applicants in private tenancies to complete legal defence paperwork and attend court as necessary to avert possession action and signpost Council or Registered Provider tenants threatened with possession action to alternative legal support services in cases where a conflict of interest may exist.Offering welfare benefits adviceSignposting to relevant advice agencies including, but not confined to financial, employment, tenancy support, domestic abuse, substance misuse and mental health services, internal officers, legal services and housing providersEstablishing electronic casework files for applicants in receipt of housing options/advice and homeless applicationsUse of homelessness prevention fund and a range of homelessness prevention tools
Undertake/commission ad hoc valuations as required. To find out more information please contact Mason at MasonM@4recruitmentservices.comRecruitment is done in line with safe recruitment practices. We are an equal opportunity agency.....Read more...
Homelessness Officer Macclesfield, Cheshire Temporary Full Time We are seeking a dedicated and skilled Homeless Officer to join a team based in Macclesfield on a full-time temporary ongoing basis. The post holder will be responsible for providing advice, assistance, and support to members of the community seeking housing solutions, and actively working to reduce homelessness in the community. This role requires in-depth knowledge of housing legislation and welfare benefits. This is a specialist role that works closely with homelessness, in compliance with the Council’s obligations under the Housing Act 1996. Requirements
Previous experience working in a similar role, within housing options, homelessness prevention, or social housing
Knowledge of housing legislation, policies, and procedures, including the Homelessness Reduction Act
Knowledge of relevant services and benefits to best support applicants experiencing housing problems and at risk of homelessness
Excellent communication skills, both verbal and written, with the ability to communicate complex information in a clear and accessible manner
Good organizational skills, with the ability to prioritize tasks, manage workload efficiently, and meet deadlines
Housing related qualification desirable
Experience providing an effective service to members of the public
Role Expectations
Assess, investigate and make homelessness decisions on cases against current
legislation and case law so that they stand up to legal scrutiny
Keep comprehensive case notes and evidence to support the decision-making
process and ensure these are updated on each contact
Assess Housing Needs: Conduct thorough assessments of individuals and families to determine their housing needs and eligibility for different housing options.
Liaise with key internal and external partners
Develop working relationships with colleagues, as well as key partners including statutory services, local landlords, and other housing organisations
Maintain Records: Accurately record all interactions, assessments, and decisions in line with relevant policies and procedures, ensuring confidentiality and data protection guidelines are strictly followed
Give continual advice to those in temporary accommodation, to ensure effective move on
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to bethany.wiles@servicecare.org.uk....Read more...
Homeless Prevention Officer Westminster, London Temporary – 3 Month Contract (Possibility for extension) Full-Time, 36 hours – Hybrid Working AvailableResponsibilities:
Collaborate with the Homelessness Prevention & Commissioning service managers to oversee homelessness prevention, outreach rough sleeping, and homelessness commissioning.
Prevent homelessness and rough sleeping through proactive measures.
Conduct assessments of needs and implement interventions to support complex clients.
Facilitate access to high-quality, specialised supported housing and semi-independent provision.
Support successful transitions into independent accommodation with appropriate transitional support.
Process and administer work to address the physical and mental health needs of rough sleepers.
Collaborate with managers and the team to ensure timely access to appropriate accommodation, including emergency accommodation, for rough sleepers and homeless individuals.
Implement strategies directed by managers and oversight of commissioners and providers to establish a single point of contact and increase uptake of Private Rented Sector (PRS) offers.
Uphold and promote the aims of the council's equality and diversity policies to ensure non-discriminatory practices in all aspects of work.
Requirements:
Demonstrable experience in supporting vulnerable customers and clients in a busy environment.
Proficiency in IT and computer systems, including document management.
Strong problem-solving, organisational, and prioritisation skills.
Effective communication skills, both verbal and written.
Understanding of budget/resource management and project/program management.
Ability to work collaboratively in a team environment and liaise effectively with stakeholders.
Initiative and self-drive to work without supervision.
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Alex at Service Care Solutions on 01772 208 966 or send an E-Mail to alex.yates@servicecare.org.uk....Read more...
Housing Options Officer Chagossian Response Team Temp, (3-6 Month Contract) Full Time – 37 Hours per Week Hybrid and Office Based - Office twice a weekAn exciting opportunity awaits for an experienced Housing Options Officer to join the Chagossian Response Team on a short-term contract basis. We are seeking individuals passionate about delivering quality customer-centered services in response to an emerging area of demand. You'll be required to deal with large case loads (+50), ideally you'll be able to use Civica (Abitras/ H clic). French speaking or French Creole speaking would be ideal. Key Responsibilities:
Delivering end-to-end housing options services, including processing homeless applications, providing advice, handling temporary accommodation placements, and discharging housing duty.
Providing comprehensive housing advice to prevent homelessness, enabling informed decisions and maximising housing utilisation across all tenures.
Implementing all aspects of statutory homelessness duties in accordance with relevant legislation and statutory duties.
Attendance at community drop-in events is a requirement of the role.
Requirements:
At least 5 years' experience in a busy local authority housing options field.
Excellent interviewing, negotiation, and written communication skills.
Ability to manage a caseload, meet deadlines, and work proactively to prevent homelessness.
Proficiency in standard IT packages and proven decision-making skills.
Detailed knowledge of relevant legislation, including the Housing Act 1996, Homelessness Reduction Act 2017, and Localism Act 2011.
Valid driving license with access to a reliable vehicle for work purposes with business insurance.
DBS standard check required.
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Alex at Service Care Solutions on 01772 208 966 or send an E-Mail to alex.yates@servicecare.org.uk....Read more...
Homelessness Prevention Coordinator Westminster, London Temporary – 3 month contract (Possibility for Extension) Full-Time, 36 hours Per Week - Hybrid availableAre you an experienced manager seeking a meaningful opportunity to make a difference in homelessness prevention? As a Homeless Prevention Coordinator, you will work closely with the Housing Needs team to facilitate the transition of clients from TA to more sustainable housing options. Your role will involve conducting client visits, developing relocation plans, and providing compassionate support to individuals and families in need.Responsibilities:
Provide support within the Housing Solutions Service to assist families and individuals in moving from nightly booked TA to suitable, long-term accommodation.
Conduct client visits to assess current situations and collaboratively develop relocation plans.
Demonstrate exceptional customer care through compassionate and empathetic interactions with clients.
Offer advice and assistance on homelessness prevention and facilitate access to professional and medical support as needed.
Ensure a mindful approach to prioritise customer experience throughout all interactions and tasks.
Work collaboratively as part of a team to achieve targeted objectives.
Utilise comprehensive knowledge of homelessness law and regulations, including: Housing Act 1996, Part VII: Housing duty investigations, decisions, and duties owed to applicants.
TA suitability and S202 reviews.
Management of non-priority need decisions and communication regarding accommodation status.
Legal procedures for evictions, including Section 21 notices, Section 8 notices, and Possession Orders.
Provide support to individuals experiencing financial crisis, including referrals and advice on accessing relevant services and benefits.
Address immigration issues and assist clients with No Recourse to Public Funds.
Develop and maintain effective working relationships with stakeholders, both internal and external, to ensure coordinated support for clients.
Adhere to relevant legislation and best practices in service delivery.
Contribute to ongoing improvements in service delivery by providing recommendations to the service manager.
Experience and skills:• Proficient in homelessness law and provision, with experience in similar roles. • Strong interpersonal skills, with the ability to provide empathetic support to clients. • Demonstrated ability to work collaboratively in a team environment. • Excellent communication skills, both verbal and written. • Flexibility to adapt to challenging situations and changing priorities. • Commitment to equality, diversity, and non-discriminatory practices. • Ability to work effectively under pressure and manage multiple tasks simultaneously.If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Alex at Service Care Solutions on 01772 208 966 or send an E-Mail to alex.yates@servicecare.org.uk....Read more...
Housing Solutions Officer Enfield, London Temporary Full TimeWe are seeking a dedicated and skilled Housing Solutions Officer to join a team based in Enfield on a full-time temporary ongoing basis. The Housing Solutions Officer will be responsible for providing advice, assistance, and support to individuals seeking housing solutions, and actively working to reduce homelessness in the community. This role requires in-depth knowledge of housing legislation, and welfare benefits. This is a specialist role that works closely with homelessness, and officers work in a wide range of situations. Please note this role requires a full UK driving Licence and access to a vehicle. Requirements
Previous experience working in a similar role, preferably within housing options, homelessness prevention, or social housing
Knowledge of housing legislation, policies, and procedures, including the Homelessness Reduction Act and the Welfare Reform Act
Previous experience interviewing applicants, and provide appropriate solutions
Excellent communication skills, both verbal and written, with the ability to communicate complex information in a clear and accessible manner
Good organizational skills, with the ability to prioritize tasks, manage workload efficiently, and meet deadlines
Experience providing an effective service to members of the public
Experience working alongside vulnerable customers
Full UK Driving Licence and access to a vehicle
Role Expectations
Interview applicants in housing need and complete enquiries under the Housing Reduction Act 2017 to determine whether a statutory duty is owed to the applicant and provide the appropriate assistance
Assess Housing Needs: Conduct thorough assessments of individuals to determine their housing needs and eligibility for different housing options
Handle complex cases, including providing support in judicial review cases or in response to other legal challenges
Ensure that suitable temporary and settled housing solutions are delivered to service users generally, including those with complex housing needs
Refer vulnerable tenants to external partners and floating support to meet their longer term support needs
Liaise with external partners, including local authorities, housing associations, support agencies, to facilitate housing solutions and ensure effective service delivery
Develop working relationships with colleagues, as well as key partners including statutory services, local landlords, and other housing organisations
Maintain Records: Accurately record all interactions, assessments, and decisions in line with relevant policies and procedures, ensuring confidentiality and data protection guidelines are strictly followed
Occasional work outside of standard office hours, in response to emergency situations
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to bethany.wiles@servicecare.org.uk....Read more...
Housing Advice and Benefits Team Manager - HYBRIDRugby£30.62 per hourDuties and responsibilities:
Work with a broad range of stakeholders for the prevention and management of homelessness and rough sleeping in the borough MUST have homelessness experienceManaging the housing waiting list and allocation of homes (including nominations to Registered Providers) in accordance with the organisation’s adopted allocations policyOverseeing the delivery of a compliant and responsive Housing Benefits Service and Council Tax reduction schemeSupport the strategic enabling of affordable housing, which meets needTo ensure that complaints, MP and Ombudsman enquiries are responded to in compliance with our service standards, and are used as a data source to inform potential service improvementsTake a lead role in creating, delivering and monitoring the implementation of relevant strategies, service plans and service area projects identified in the Corporate Strategy Delivery plan
To find out more information please contact Abbie @ abbiek@4recruritmentservices.comRecruitment is done in line with safe recruitment practices. We are an equal opportunity agency.....Read more...
Housing Options Officer Temporary – 5 month contract (possibility to extend) Tiverton, Devon Full Time, 37 hours Per Week (flexible working hours, hybrid available)My client is looking for a Housing Options Officer to provide professional housing advice, manage housing waiting lists, and offer support to those facing homelessness. The team plays a vital role in ensuring access to affordable housing, adhering to the Housing Act and Homelessness legislation. Flexibility is key as you may be required to perform tasks not explicitly outlined in the job description, ensuring effective service delivery. Please note, an enhanced DBS is required for this role.Key Responsibilities: As a Housing Options Officer, you will:
Provide expert housing advice and support to individuals in need, ensuring a high level of service delivery.
Collaborate with colleagues and the Housing Options Manager to contribute to service development and improvement.
Maintain Devon Home Choice policy and procedures within a defined area of Mid Devon.
Conduct home visits and attend other venues to provide housing advice and assistance to the public.
Stay updated on legislation and case law related to housing duties.
Interview and assist individuals who are homeless or at risk of homelessness, guiding them on their housing options.
Make formal decisions on homeless applications and Devon Home Choice applicants.
Allocate temporary accommodation in accordance with legislation.
Maintain relationships with housing associations and other providers of affordable housing.
Support the Housing Options Manager in project work and research initiatives.
Requirements:
Strong commitment to customer service and professionalism.
Excellent communication and interpersonal skills.
Knowledge of housing legislation and case law.
Ability to make informed decisions and manage complex situations.
Willingness to undertake relevant training and development opportunities.
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Alex at Service Care Solutions on 01772 208 966 or send an E-Mail to alex.yates@servicecare.org.uk....Read more...
Accommodation Assessment & Lettings Officer (2 Positions) Lewisham, London Temporary Contract – 12 months Full-Time, 35 hours per Week Hybrid Working Available - 2 days a week in the office.We are currently seeking 2 dedicated Accommodation Assessment & Lettings Officers to join the team on a 12-month temporary contract. In this role, you will play a crucial part in the allocation of emergency temporary accommodation, setting up rent accounts, and discharging interim and full housing duty.Key Responsibilities:
Allocate emergency temporary accommodation in accordance with established procedures.
Set up rent accounts and ensure timely discharging of interim and full housing duty.
Work collaboratively within a team of officers, participating in a duty rota to meet service needs.
Serve as a primary point of contact for clients in emergency accommodation, ensuring appropriate offers of accommodation and prompt responses to queries.
Maintain a good understanding of the Homelessness Reduction Act 2017 and apply its provisions effectively.
Deliver a frontline service to vulnerable clients with empathy and professionalism.
Requirements:
Experience delivering frontline services to vulnerable clients is essential.
Familiarity with the Homelessness Reduction Act 2017 is required.
Ability to work effectively within a team and independently.
Excellent communication skills, both verbal and written.
Basic DBS clearance is necessary for this role.
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Alex at Service Care Solutions on 01772 208 966 or send an E-Mail to alex.yates@servicecare.org.uk....Read more...
Waking Night support Worker required to support in a Homelessness Support Service. in YEOVIL.
You must have Right to Work in the UK.
About the role:
You will be working in a housing association service that helps accommodate those whoa re at risk of homlessness raging from singles 18+ to families. You will be supporting individuals in getting off the streets and out of abusive circumstances.
About you:
A successful candidate will have experience working within the care sector, working with adults/children. If you have experience working with substance abuse, homelessness and challenging behaviours this could be the perfect role for you.
Pay rate is £12.00 PAYE or £15.22 umbrella per hour.
Requirements for you as a Waking Night Support Worker:
Experience within social care - more than 6 months.
Self-motivated individual with clear communication skills
Enhanced Child and Adults DBS.
Experience with mental health and substance abuse desired.
Shift Times for you as a Waking Night Support worker:
Monday - Sunday.
22:00pm-08:00am
Waking Night shifts only.
Benefits for you as a Waking Nigtht Support Worker:
Holiday Pay 12.07%
E-learning training paid for by CHA
Designated consultant to guide you through the hiring process
Weekly Pay
Amazing opportnity to change vunerable adult's lives.
For more information please contact – Flora Waterhouse at fwaterhouse@charecruitment.com or call 01189485555
#IND-CH-SUPWK-TMP24
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Criminal Justice Practitioner
About the Role
Our client is looking for a Criminal Justice Practitioner to join their established Criminal Justice team in North London. The successful candidate will be responsible for developing and strengthening the existing Criminal Justice pathways into drug and alcohol treatment for people affected by homelessness, mental health, domestic violence, and experience of the Criminal Justice system.
Key Responsibilities
Develop and deliver tailored support including recovery planning and case management to enable service users to make positive changes across all stages of their recovery journey
Provide targeted support for service users, from brief interventions through to structured treatment
Take a “whole person” holistic approach, ensuring that every service user’s package of care encompasses all areas of their wellbeing, not just their substance misuse, to achieve the best possible outcomes for every person
Work across the newly established Criminal Justice satellites such as Probation, YOT, courts, police custody and prisons etc.
Be an integral member of one of our dynamic treatment team working closely with team leaders and partners
Requirements
Experience of working within the Criminal Justice system
Experience of working with people affected by homelessness, mental health, domestic violence, and substance use
Experience of delivering tailored support including recovery planning and case management to enable service users to make positive changes
Knowledge of the Criminal Justice system and its pathways into drug and alcohol treatment
Excellent communication and interpersonal skills
Ability to work effectively as part of a team
Ability to work under pressure and manage a demanding workload
Ability to maintain accurate and up-to-date records
Qualifications
A relevant degree or equivalent qualification
A recognised qualification in substance misuse or willingness to work towards one
How to Apply
If you are interested in this Criminal Justice Practitioner role, please submit your CV and a covering letter outlining your relevant experience and qualifications. Please note that only shortlisted candidates will be contacted.
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Benefits and Housing Needs Officer Hackney, London Temporary Full Time Hybrid/RemoteWe are seeking a dedicated and skilled Benefits and Housing Needs Officer to join our team in Hackney on a full-time temporary ongoing basis. The postholder will be a part of a team working on the Housing Benefits Accuracy Initiative, and will be processing all types of Housing Benefit and Council Tax Reduction claims. This role offers hybrid/ remote working.Requirements
Previous experience working in a similar role, as a Housing Needs Officer, Housing Benefits Assessor, or similar
Previous experience of processing all types of Housing Benefit/ Council Tax Reduction claims
Previous experience using Capita Academy Benefits system
Knowledge of housing legislation, policies, and procedure
Understanding of legislature surrounding Housing Benefit
Excellent communication skills, both verbal and written
Good organizational skills, with the ability to prioritize tasks, manage workload efficiently, and meet deadlines
Role Expectations
Process accurate and timely payment of Housing Benefits and Council Tax Reduction to all those in the borough that are entitled to financial support to pay their rent and Council Tax in line with legislation
Prevent homelessness by providing housing advice to members of the public
Assessment of homelessness applications and reviews ensuring temporary accommodation is provided where appropriate
Liaise with external partners, including local authorities, housing associations, support agencies, and benefits providers
Provide Housing Advice: Offer accurate and up-to-date advice on housing options and to all, including the public, tenants, licensees, and landlords
Represent the company in Court where necessary
Maintain Records: Accurately record all interactions, assessments, and decisions in line with relevant policies and procedures, ensuring confidentiality
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to bethany.wiles@servicecare.org.uk....Read more...
Housing Support Team Leader Young People’s Housing Service Halifax 6 Week Initial Contract 37 hours per week £19 p/h Calderdale Council are recruiting for a Team Leader for their Young Person’s Housing Support service in Halifax, to oversee 2 support workers ensuring a good tenancy sustainment and housing management service is being provided.The Role The focus of this Housing Support Team Leader role is to lead and supervise the Young Person's Housing Support team, ensuring the provision of high-quality support services for 16/17 year olds and care leavers experiencing homelessness or housing difficulties. This involves coordinating staff, conducting assessments, developing support plans, identifying appropriate housing pathways, and establishing strong partnerships with other agencies and organizations to meet the needs of young people effectively. This will include:
Organize duty rotas to maintain adequate staff coverage and support team effectiveness.
Act as a deputy for the Temporary Accommodation Service Team Leader as needed.
Ensure prompt and appropriate responses for potentially homeless 16 & 17 year olds and 18-20 year old care leavers, initiating formal homelessness investigations when necessary.
Coordinate diverse activities for young people in Calderdale Foyer and temporary accommodation.
Develop and maintain record-keeping systems, ensuring data availability for commissioners, the Council, and relevant federations, while also leading the development of relevant projects, strategies, and policies such as the 16/17yr old Protocol and Care Leavers Protocol.
The Candidate To be considered for this Housing Support Team Leader role, you will require previous experience of supervising within a supported housing setting and a good knowledge of tenancy sustainment. Any experience working with young people will be beneficial. You will require an enhanced DBS for this position.The Contract This is a full time role, working 9-5 Monday to Friday on an initial 6 week contract, which may be extended.How to Apply To apply for this Housing Support Worker role, please email a copy of your CV to lee . mcmillan @ servicecare . org. uk or call on 01772 208 966 to discuss the role in more detail! If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate!....Read more...
About The RoleThis is a fantastic opportunity for someone who is attracted to covering occasional shifts on a casual basis or for short term periods in our supported housing service in North Somerset.At saha we are dedicated to providing comprehensive, good quality housing services, support and resettlement. The Relief Support Worker will work with people who are or have recently experienced homelessness and who are in need of support and accommodation. As a relief support worker you will need to:Get to know and build the trust of our clientsUnlock our clients’ potential to live independentlyEnhance their social integration by encouraging participation in social and leisure programmes, Help residents with their support needs and with the practicalities of everyday livingAbout The CandidateWorking in a way that aligns with our Values and Behaviours will come naturally to you. We also need you to have energy and passion, along with a positive, can do attitude in your daily contribution to transforming lives.You will need to :Be a confident and capable communicatorBe able to build trusting, professional relationshipsBe able to help people to develop their skills, strengths and talents.Have good knowledge or experience of working with homeless people, and / or supporting vulnerable people or groups,Ideally participate in our on call rota as required, when engagedAbout The CompanyA registered social landlord and one of the leading providers of supported housing in the UK, Saha is dedicated to transforming lives by providing accommodation and support for some of the most vulnerable members of society - mainly people with complex needs and/or experiencing homelessness.Our aim is to work with individuals to build on their strengths, creating person centred, individualised strategies and plans that transform lives, support recovery and enable positive behaviour. In order to succeed, however, we need the right people in place. Our workforce is one of our greatest assets, but only by recruiting the very best can we continue to deliver comprehensive, good quality housing services, support and resettlement. services to our residents. That’s where you come in.As an equal opportunities’ employer, Saha is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We invite and welcome applications to apply for Saha opportunities without concern of bias or discrimination.We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.....Read more...
About The RoleAt Saha, we are dedicated to providing comprehensive, good quality housing services, support and resettlement for people who are or have recently experienced homelessness and who are in need of support and accommodation. As a Project Worker, you will need to:Get to know and build the trust of our Young PeopleHelp Young People to live independentlyEncourage participation in social and leisure programmesSupport residents with the practicalities of everyday livingAbout The CandidateA Project Worker will instinctively share Saha’s delivery values and behaviours, loving your work, helping people to thrive and always finding a way to be effective.You will need to:Be a confident and capable communicator, not fazed by difficult situationsBe able to build trusting, professional relationships and have a high level of resilience.Take an asset-based approach to empowering people to develop their skills, strengths and talents.Have good knowledge or experience of working with homeless people, and / or young people,Understand or learn about community resources and organisations that can help our clientsAble to be flexible with working hours to accommodate a working Rota in conjunction with the needs of the service and team membersIn return for helping to transform lives, we want to help you to transform your lifestyle by giving you access to some great benefits. This includes,
£100 when you start work, plus £250 at 6 months’ service and another £250 at 12 months’ service
26 days annual leave rising to 31 daysAn extra day off on your birthdayA High Street discount scheme (great savings both on and off-line)Pension with life assuranceDiscounted private medical insuranceLoans available for financial emergenciesLong service awards from 2.5 yearsA full Induction package and training relevant to the roleSupport to learn and develop your careerYou will be allocated a Buddy during your Probationary Period and will receive regular 1:1 Supervision sessions and an Annual Appraisal with your Line ManagerAbout The CompanyA registered social landlord and one of the leading providers of supported housing in the UK, Saha is dedicated to transforming lives by providing accommodation and support for some of the most vulnerable members of society - mainly people with complex needs and/or experiencing homelessness.Our aim is to work with individuals to build on their strengths, creating person centred, individualised strategies and plans that transform lives, support recovery and enable positive behaviour. In order to succeed, however, we need the right people in place. Our workforce is one of our greatest assets, but only by recruiting the very best can we continue to deliver comprehensive, good quality housing services, support and resettlement. services to our residents. That’s where you come in.As an equal opportunities’ employer, Saha is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We invite and welcome applications to apply for Saha opportunities without concern of bias or discrimination. We reserve the right to close this vacancy early if we receive sufficient applications for the role.Therefore, if you are interested, please submit your application as early as possible ....Read more...
Job Title: Housing Support Worker Location: Birmingham, Edmund House Nearest Train Station: Birmingham City New Street Postcode: BS3AS DBS Level: Enhanced Adult Service Users: Homelessness with other supporting needs Working Hours: 9:00 am - 5:00 pm Car Driver Needed: Preferable but not limited Own Vehicle Needed: As above Valid Business Insurance: Will need it if drivingMain Duties: As a Housing Support Worker, your primary responsibility will be to provide floating support services to vulnerable adults at risk of offending, specifically focusing on the prison leaver cohort. Your duties will include:
Providing one-to-one support to service users to help them integrate back into the community successfully.
Conducting needs assessments and developing individual support plans tailored to each service user's needs and goals.
Delivering practical support, advice, and guidance on issues such as housing, employment, education, and health.
Liaising with external agencies, including probation services, housing authorities, and health professionals, to coordinate support and access additional services.
Advocating on behalf of service users to ensure their rights and needs are met.
Monitoring and reviewing service user progress regularly, adjusting support plans as necessary to ensure they remain effective.
Maintaining accurate records and documentation in compliance with organizational policies and procedures.
Reporting to the Service Lead, providing updates on service delivery, service user progress, and any issues or concerns that arise.
Lone Working: Yes Working from Home: Hybrid Number of Properties: There are no properties in the floating support service.Requirements:
Previous experience working with vulnerable adults, ideally within the criminal justice system or similar settings.
Knowledge of issues affecting prison leavers and experience providing support to this demographic.
Strong communication and interpersonal skills, with the ability to build rapport with service users and engage them in support services.
Ability to work independently and make sound judgments in complex situations.
Flexibility to adapt to changing priorities and work schedules.
A valid driver's license and access to a vehicle (preferable but not limited).
Willingness to undergo necessary training and obtain relevant qualifications as required.
Opportunities for professional development and training
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Tenancy Management Officer Oxford Temporary Full TimeWe are seeking an experiences and enthusiastic Tenancy Management Officer to join a team in Oxford on a full-time temporary ongoing basis. The Tenancy Management Officer will play a vital role in ensuring the delivery of high-quality tenancy and estate management services to our customers while upholding the vision and business objectives of the company. Requirements
Previous experience in a similar role within Social Housing / property/ tenancy sustainment
In-depth knowledge of relevant legislation and current issues within the housing sector, including the impact of homelessness
Excellent communication skills, both verbal and written, with the ability to communicate complex information in a clear and accessible manner
Strong organizational skills, with the ability to prioritize tasks, manage workload efficiently, and meet deadlines
Good working knowledge of statistical analysis, and understanding of financial issues
Knowledge of the Welfare Benefit system
UK Driving License and Vehicle required
Role Expectations
Provide tenancy and void management of a patch of properties within Oxford, Kidlington and Abingdon
Cover all aspects of tenancy management including transfer visits, welcome visits, tenancy changes, tenancy terminations and enforcement of tenancy conditions
Be a first point of contact for tenants and provide excellent customer service
Maximise rental income and reduce void costs by prompt termination and re-letting vacant properties
Responsibility for managing housing issues and following relevant policies including safeguarding, welfare concerns and more
Produce reports and statistics when required and maintain accurate, up to date and comprehensive records of action taken
Ensure compliance with legal, statutory, and organizational provisions governing service delivery, including maintaining accurate housing information and managing information securely
Develop working relationships with colleagues, as well as key partners
Liaise with external partners, including local authorities and support agencies, and ensure effective service is delivered
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to bethany.wiles@servicecare.org.uk....Read more...
Temporary Accommodation & Procurement Service Manager 17.5 Hours a Week – 2 Days in Office, 1 WFH Initially Office Based whilst Training We are seeking a Housing Services Manager to oversee a Temporary Accommodation and Procurement Team. You will be responsible for managing the day-to-day operations of the Temporary Accommodation and Procurement Team and directly supervising the Senior Temporary Accommodation Officer, Senior Procurement Officer, Senior Access & Support Officer, the Supported Project Manager and Caretakers. Your role will involve developing and implementing systems and practices to ensure that the service achieves performance targets and quality standards.Key Responsibilities:
Manage and supervise staff within the Temporary Accommodation and Procurement Team, ensuring compliance with legislation, council policies, and best practices.
Lead the development and implementation of strategies to procure suitable properties for homeless clients, meeting statutory targets and housing needs.
Assist in formulating strategy, policy, and development for private sector housing.
Set priorities for the team's work, ensuring performance and customer care standards are met.
Collaborate with senior management to develop and implement new policies or frameworks in response to demands and government targets.
Develop and implement new procedures or practices for the team, considering legislative and accreditation requirements.
Effectively manage budgets and resources, negotiate with landlords, and evaluate information to identify solutions.
Represent the organization in meetings, presentations, and negotiations with stakeholders.
Essential Requirements
Good knowledge of current housing legislation related to homelessness.
Proven ability to manage budgets and resources effectively.
Strong negotiation skills for property procurement and landlord relations.
Excellent problem-solving skills and ability to analyse complex situations.
Effective communication and presentation skills.
Understanding of multi-agency partnerships and team management.
Ability to prioritise and manage a varied workload, including attending meetings and emergencies outside office hours.
Significant experience in front-line housing services and team management.
Track record of delivering high-quality customer-focused services and driving service improvement.
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Alex at Service Care Solutions on 01772 208 966 or send an E-Mail to alex.yates@servicecare.org.uk....Read more...
The successful candidate will be required to work 37.5 hours per week, working across Monday - Friday on a rota basis covering early (8AM - 4PM) and late (2PM - 10PM) shifts. Temporary cover is required for approximately 2-3 months.
In this position, you will be required to:- Hold a caseload of approximately 8-12 key clients and conduct regular key working sessions resulting in support plans that are person-centred, trauma informed and enable progression- Complete comprehensive risk and needs assessments and risk management plans.- Support service uses to access and feel safe in engaging with specialist support in relation to their needs (i.e., substance use, health, mental health, complex trauma, offending, street activity}- Work in partnership with other departments and external agencies to ensure that client needs are assessed and addressed appropriately- Support service uses to access and sustain their accommodation- Ensure key clients' income is maximised by accessing appropriate benefits, supporting to acquire budgeting skills, and set up bank accounts- Prepare void rooms for letting within agreed target times and efficiently process referrals by carrying out initial needs assessments and interviews.- Carry out room and building checks and report and follow up on all hazards, repairs and maintenance issues.- Support client peers to make recovery visible in the schemes and, where appropriate, to co-deliver activities.- Support clients that may be ready to move into work, education, or training by assisting them to access suitable courses or placements.Please note; this role involves lone workingTo apply for this role candidates must have;- Experience of working with complex needs clients (former rough sleepers, homelessness substance use, mental health, complex trauma, or repeat offending/street based ASB)- Experience of helping people to identify personal goals and supporting them through a process of change- Experience of managing challenging situations in relation to people, including responding calmly to crisis and deal promptly, effectively and safely to complex situations.- Experience of working in partnership with a range of individuals/agencies to coordinate activities and achieve positive outcomes- A non-judgemental approach to working with multi-disadvantaged / complex needs clients and to promote a strengths-based approach- Knowledge of financial support available to clients to ensure income maximisation, rent payment, and increased financial resilience- An understanding of professional boundaries and their importance when delivering trauma-informed support- Familiarity with IT applications and basic keyboard skills- An understanding of and commitment to Equality, Diversity, and Inclusion....Read more...
Tenancy Management and Resettlement Officer, Lewisham 35 Hours Per Week -hybrid working model, requiring the officer to be present in the office a minimum of 2 days a week Temp - 10 month contractWe are seeking a dedicated Tenancy Management and Resettlement Officer. This role is primarily based at Laurence House, SE6, with occasional travel outside the borough for property visits and other duties. The successful candidate will play a vital role in providing support to sustain tenancies in the private rented sector, ensuring safe and secure housing for our customers while meeting both local and corporate objectives. Key Responsibilities:
Work within the private sector to increase the supply of good quality accommodation for households in housing need.
Conduct property inspections to assess suitability for households in need.
Assess prospective customers' suitability for private rented accommodation, including reviewing housing history and financial situations.
Provide expert advice and guidance to prospective customers during viewings.
Ensure all procured accommodation meets required standards and regulations.
Act as a mediator between landlords and tenants to resolve issues and sustain tenancies.
Facilitate tenancy sign-ups and provide settlement support to customers.
Maintain up-to-date knowledge of local and national housing policies and legislation.
Maintain accurate records of properties, landlords, and relevant information.
Requirements
Excellent understanding of the private rented sector and housing contracts.
Knowledge of welfare reform and its implications on the private rented sector.
Understanding of housing and homelessness issues.
Familiarity with private sector housing law and health and safety regulations.
Knowledge of services provided by the Council for households in housing needs
Experience working with landlords, letting agents, and accommodation suppliers.
Previous work with homeless or housing-in-need populations.
Demonstrated ability to provide excellent customer care.
Prior experience in achieving performance targets.
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Alex at Service Care Solutions on 01772 208 966 or send an E-Mail to alex.yates@servicecare.org.uk....Read more...
Tenancy and Estate Management Officer Charnwood, Leicestershire Temporary Full TimeWe are seeking a dedicated and skilled Tenancy and Estate Management Officer to join a team in Charnwood on a full-time temporary ongoing basis. The Tenancy and Estate Management Officer will play a vital role in ensuring the delivery of high-quality tenancy and estate management services to our customers while upholding the vision and business objectives of the company. Requirements
Previous experience in a similar role within Social Housing / property/ tenancy sustainment
In-depth knowledge of relevant legislation and current issues within the housing sector, including the impact of homelessness
Excellent communication skills, both verbal and written, with the ability to communicate complex information in a clear and accessible manner
Strong organizational skills, with the ability to prioritize tasks, manage workload efficiently, and meet deadlines
Good working knowledge of statistical analysis, and understanding of financial issues
Knowledge of the Welfare Benefit system
Role Expectations
Ensure that customers remain at the heart of all services, delivering an excellent and responsive service to tenants and stakeholders alike
Work collaboratively within the Landlord Services Team, supporting colleagues, fostering mutual respect, and contributing to a well-motivated and empowered team environment
Actively engage with customers and stakeholders, promoting customer involvement and conducting estate walkabouts to address community needs and aspirations
Take ownership of the tenancy and estate management for designated housing areas, managing tenancies, ensuring compliance with conditions, and undertaking necessary actions regarding breaches of tenancy
Participate in reviews of tenancy and estate management strategies, policies, and procedures, contributing to the development and implementation of team objectives
Ensure compliance with legal, statutory, and organizational provisions governing service delivery, including maintaining accurate housing information and managing information securely
Develop working relationships with colleagues, as well as key partners
Liaise with external partners, including local authorities and support agencies, and ensure effective service is delivered
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to bethany.wiles@servicecare.org.uk....Read more...
Community Keyworker - Criminal Justice Support Service
Do you want to make a positive difference in the lives of women?
About the Organisation
We are a leading charity working with women in the Criminal Justice System. Our vision is to empower women to live safe, crime-free lives.
About the Role
We are recruiting a passionate Community Keyworker to join our established team. This is a unique opportunity to provide dedicated support to women involved in the Criminal Justice System, helping them address complex needs and build a positive future.
What you will do:
Provide vital support to women in prison, preparing them for release and meeting them at the gate.
Conduct assessments to understand individual needs and develop personalised support plans.
Deliver emotional and practical support, empowering women towards independence.
Build strong relationships with partner agencies and advocate for women's needs.
Maintain accurate case records and contribute to service development.
Continuously develop your knowledge and skills to deliver high-quality support.
Who you are:
A female with a deep understanding of the issues faced by women in the Criminal Justice System.
Experienced in working with women who have complex needs, including homelessness, substance misuse, and domestic violence.
Skilled in assessment, risk management, and partnership working.
A brilliant communicator with a trauma-informed and non-judgmental approach.
Passionate about empowering women and making a positive social impact.
What we offer:
A chance to make a real difference in the lives of women.
Supportive and collaborative work environment.
Comprehensive training and development opportunities.
Competitive salary and benefits package.
This is an ideal role for a female who is passionate about social justice and has a proven track record of supporting vulnerable women.
HMPPS Vetting required!
To Apply
Please submit your CV or contact Oliver Jefferson on oliver.jefferson@servicecare.org.uk or 01772 208962
Closing Date - 30/04/24
We are committed to equality and diversity.
Please note that this post is open to female applicants only as this is deemed a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.....Read more...
Team Leader - Young Person’s Housing Support - Halifax Are you a passionate, dedicated Team Leader looking for your next role? 4Recruitment Services are recruiting a Young Person’s Housing Support Team Leader to join a Housing Access team based in Halifax. Umbrella Rate: £23.57 per hourDuration: 6 weeksHours: Monday to Friday, 9am – 5pm, 37 hrs/week – HybridTeam Leader role: Full JD Available
Supervising and coordinating the team and supporting around decision makingUndertake training, appraisals, absence monitoring and recording and other human resource functions as agreed with Team ManagerOrganise duty rotas to ensure that the service has adequate staff cover at all timesDeputise for the Temporary Accommodation Service Team Leader when requiredEnsure that potentially homeless 16 & 17 year olds and 18-20 year old care leavers referred into the service receive a same day response and that action taken is appropriate and proportionateEnsure that high quality needs assessments are undertaken, support plans developed and housing pathways identified for service clientsEnsure that formal homelessness investigations are initiated and completed where appropriateEnsure that a diverse programme of activities is offered to young people staying in Calderdale Foyer and if appropriate CMBC temporary accommodationEnsure that partner agencies and services are contacted and engage in the process where appropriateEnsure that adequate record keeping systems are developed and maintainedLink closely with the Social Care and Pathway Teams to assess and identify appropriate housing pathways for 16/16 year olds and care leavers
Essential Requirements
UK Driving Licence, access to a vehicle and business insuranceLevel 3 qualification in a relevant disciplineLeadership of an operational housing teamExperience of working with homeless young people aged 16 -21Knowledge of the housing options and welfare benefits available to young peopleYou Must Have Right to Live & Work in the UKEnhanced Child and Adult DBS registered to the update service
We also offer an outstanding referral scheme for any Team Leader friends or colleagues.If you are a Team Leader and would like to express your interest, please contact us for this great opportunity by calling on 0208 514 9110 and speak to Sammy Davis Or email on, sammyd@4recruitmentservices.com Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.....Read more...
