Money Matters Apprentice

An excellent opportunity has arisen for an apprentice to work for EMH in the Money Matters Team, based at our Coalville office. 

This varied and exciting role will enable you to develop a wide range of skills and experience in general administrative tasks, such as maintaining and updating spreadsheets and databases, handling printing, scanning, and postal duties. Additionally, you will engage with customers via phone and email. 

If you have a passion for delivering a great service and an interest money management, this may be a perfect opportunity. 

Full training will be provided in line with the company’s standard operating procedures.

Principal Duties and Responsibilities:

Providing general administrative support including:

Writing and sending emails, letters and electronic messages Printing Scanning documents Basic data entry into our software systems Updating spreadsheets

Customer Service:

Answering the telephone and making outbound calls Booking appointments and appointment management Supporting tenants to set up email accounts and actively use our customer self service portal Ordering items and processing invoices Adhering to data protection and confidentiality requirements

Special Instructions

To uphold the vision and values of the emh group and emh homes To attend fire drills and staff meetings              To attend training events as required To recognise and promote emh group’s Equality and Diversity Strategy

Please note:

We reserve the right to close these vacancies prior to the application deadline once a sufficient number of applications have been received, so recommend early application

The start date for this role is negotiable depending on individual circumstances.

Training:
Customer Service Practitioner Apprenticeship Standard Functional skills in maths and English if required (those aged 19+ will not need to sit maths and English Functional Skills if they do not already have the exemptions) Internal relevant training courses as required for the job

Training Outcome:
It is expected that upon completion of the apprenticeship there may be an opportunity to remain in a full-time position within the team or progress further within the organisation onto a suitable pathway

Employer Description:

We are one of the largest providers of affordable housing and care services in the East Midlands, operating across more than 40 rural and urban local authority areas. 

Our commitment to delivering excellent services and providing safe, secure homes underpins everything we do.

Working closely with our residents and partners, we aim to build up to 500 new, high-quality homes each year for rent and shared ownership. We also provide care and support services, including nursing care, Extra Care independent living and supported living – ensuring people can live well, safely and independently in homes that meet their needs.

Alongside this, we continue to strengthen our service delivery by tackling homelessness, investing in apprenticeships jobs, training, skills and enterprise, promoting financial inclusion and delivering energy‑efficiency programmes. 

Equality and diversity sit at the heart of our work, guiding both our services and the way we support the communities we serve.

Working Hours :
Hours between 9.00am – 5.00pm, Monday - Friday.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Logical,Team working,Initiative,Non judgemental